ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 986 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 162 modern guest rooms with connecting rooms available. Perfect for sta before taking off

  • Four"Space by Ibis" meeting rooms which can accommodate up to 70 delegates with wifi free

  • Easy access to London Luton Airport 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

Our accommodation(s)

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  986 reviews

TripAdvisor Rating  3.6/5  2,635 reviews

Amazing!

TripAdvisor rating 5.0/5

franciscan285 TripAdvisor review

I was just passing by but decided to take a coffee before my flight, Jose made an amazing coffee and was extremely polite and helpful with instructions to nice restaurant in the area, amazing staff

Dear Guest, Thank you for your amazing feedback. We are delighted to hear that you enjoyed your coffee and that Jose made such a positive impression with his excellent service, politeness, and helpful recommendations. We will be sure to share your kind words with him and the team, as this is great motivation for us all. We hope to welcome you back again soon, whether for a coffee or a stay. Warm regards, Ibis London-Luton Airport

Anita

TripAdvisor rating 5.0/5

irfan i TripAdvisor review

I had a really efficient experience with Anita who helped me during stressful times of travel, the customer service was excellent.

Dear Guest, Thank you very much for sharing your kind feedback. We are thrilled to hear that Anita was able to assist you efficiently during a stressful time and that you experienced excellent customer service. It is always our goal to provide support and care that helps make travel smoother and more comfortable, and your recognition of Anita’s efforts is greatly appreciated. We will be sure to share your comments with her, as they will mean a lot. We look forward to welcoming you back to ibis London-Luton Airport and providing another seamless and enjoyable stay. Warm regards, Ibis London-Luton Airport

Customer review rating 3.0/5

Moheb R. Families - Confirmed reviews ALL

The location is not ideal, you have to take transport either to the airport and no free shuttle bus, you will pay ticket if you use the bus. You will need transport to the nearest train station too. The toilet flush was not working.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We truly appreciate your comments, as they help us understand where we can improve our guest experience. We are sorry to learn that you felt the stay did not fully meet your expectations, particularly regarding the location and transport options. While our hotel is close to the airport, we understand that the lack of a complimentary shuttle service and the need to use paid public transport can be inconvenient. Your feedback highlights an important aspect of the guest journey, and we regret any frustration this may have caused during your stay. We are also concerned to hear about the issue with the toilet flush not working. Please accept our sincere apologies for this oversight. This is certainly not the standard we aim to provide, and we regret that it impacted your comfort. Had we been made aware during your stay, our team would have been happy to address the issue immediately. Your comments have been shared with our maintenance team to help prevent similar issues in the future. Regarding your comment on value, we understand that pricing and expectations must align, and we are sorry that you felt the stay was expensive for what was offered. We continually review our services and facilities to ensure we provide fair value and a comfortable experience for our guests. Thank you again for your honest feedback. We hope you might consider staying with us again in the future, giving us the opportunity to provide you with a more positive and seamless experience. Warm regards, Ibis London-Luton Airport

Excellent service by Desmond

TripAdvisor rating 5.0/5

Aleksandra V TripAdvisor review

Desmond gave us excellent service and was very helpful with the car parking issue we had I am very satisfied by the welcoming service provided

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that Desmond provided you with excellent service and was able to assist you effectively with the car parking issue. It is wonderful to know that you felt welcomed and well supported during your stay. Your kind words will be shared with Desmond and the team, as they are always motivated by such positive recognition. We look forward to welcoming you back to ibis London-Luton Airport and providing another comfortable and seamless experience. Warm regards, Ibis London-Luton Airport

Good stay

TripAdvisor rating 5.0/5

raja r TripAdvisor review

Excellent service by Desmond. Mad us feel welcome at the reception and allocate us good room. We will definitely come back to stay

Dear Guest, Thank you very much for sharing your positive feedback. We are delighted to hear that you had a good stay and that Desmond provided excellent service, making you feel welcome at the reception and ensuring you had a comfortable room. It is always wonderful to know when our team members go above and beyond to make our guests feel valued and well cared for. Your kind words will be shared with Desmond and the rest of the team as a great encouragement. We look forward to welcoming you back to ibis London-Luton Airport on your next visit and providing another enjoyable stay. Warm regards, Ibis London-Luton Airport

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Other web-users rate our hotel

  • 2,634 reviews 9.3/10 Location
  • 2,866 reviews 5.3/10 Room
  • 1,998 reviews 8.7/10 Service
  • 28 reviews 6/10 WiFi
  • 1,221 reviews 5.8/10 Cleanliness
  • 689 reviews 6.4/10 Value
  • 425 reviews 3.5/10 Vibe
  • 351 reviews 6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.