ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 992 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 162 modern guest rooms with connecting rooms available. Perfect for sta before taking off

  • Four"Space by Ibis" meeting rooms which can accommodate up to 70 delegates with wifi free

  • Easy access to London Luton Airport 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

Our accommodation(s)

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  992 reviews

TripAdvisor Rating  3.7/5  2,661 reviews

Tale of two halves, hotel poor, staff and food fantastic

TripAdvisor rating 3.0/5

Teresa T TripAdvisor review

Stayed the night before we flew. I have to say the room is not good considering the reason people are staying is either just before they fly or when they return. The cases had nowhere to go in the very small bedroom and we seemed to be moving them around to get around the room. The cleanliness was not the best and the bath was not clean at all. However, the staff and food were lovely.

Customer review rating 5.0/5

Michael H. Business - Confirmed reviews ALL

Perfect location , quick & easy check in on line . Friendly staff & good service at restaurant.

Dear Guest, Thank you very much for your wonderful 100/100 rating and for sharing your experience with us. We are thrilled to hear that you enjoyed our perfect location, the quick and easy online check-in, as well as the friendly staff and good service at our restaurant. Your kind words are a great encouragement to our team, who strive to make every guest’s stay smooth and enjoyable. We look forward to welcoming you back to ibis London Luton Airport for another excellent stay. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.5/5

Jean D. Solo - Confirmed reviews ALL

The room was clean and comfortable. I didnt have breakfast as I left very early the following day. The only issue was that my key cards didnt work. I went back to reception snd was first told that it was because I held them next to my phone. I was then asked if I had swiped them correctly. I was given a different room and it was fine. I also stayed 2 days later (31st Jan) after returning on a late flight. Again the key didnt work but I had a different explanation and was told that it is an ongoing problem as the locks are old and the batteries are running down. Nice to get an honest reason on the 2nd visit rather than it being my fault. 10 minute walk to the airport and bus stops right outside.

Dear Guest, Thank you for sharing your feedback and for rating your stay with us a 7.0. We’re pleased to hear that you found our location convenient and our pricing reasonable, and that your room was clean and comfortable during both of your visits. Please accept our sincere apologies for the inconvenience caused by the key card issues. We understand how frustrating this can be, especially when you’re arriving late or leaving early. Thank you for describing your experience so clearly — this helps us address the matter more effectively. We are also grateful for your patience and appreciate your honesty regarding the differing explanations you received. Providing consistent and transparent communication is important to us, and we are working closely with our maintenance team to resolve the issue with the aging door locks. We’re glad to know the proximity to the airport and the nearby bus stop added to the convenience of your stay. We hope that despite the setbacks, we will have the opportunity to welcome you back and offer you an even smoother experience next time. Warm Regards, Ibis London-Luton Airport

Customer review rating 0.5/5

Carol A. T. Families - Confirmed reviews ALL

I usually book Ibis but our stay last January 12th wasnt a good one. The shower glass fell off during my son's shower which caused him to fall on his back. I reported this and they fabricated a story that the housekeeping was the one who put down the glass whereas it fell. Terrible experience, Im just thankful nothing serious happened to my son. It was our flight the following morning and he had an aching back. Toilet flush wasnt working well too, requires multiple tries. Not recommending this specific Ibis branch

Dear Guest, We are very sorry to hear about the serious incident in your room and sincerely apologize for the distress and inconvenience it caused your son. The safety of our guests is our top priority, and we deeply regret that the shower glass issue and the problems with the toilet affected your stay. Please rest assured that your feedback has been escalated to our management team to thoroughly investigate the incident and ensure such situations do not occur in the future. We are grateful to hear that your son was not seriously injured, and we understand how upsetting this experience must have been, especially before an early flight. We truly regret that this stay did not meet the standards you expect from Ibis and thank you for bringing these matters to our attention. Warm Regards, Ibis London-Luton Airport

Customer review rating 0.5/5

Peter B. Couples - Confirmed reviews ALL

Hello. the mentioned room was not clean but the problem was more in the extreme cold! My partner got sick. We had a wet carpet because water was leaking from the shower into the space under the bed. Horrible experience!

Dear Guest, We are deeply sorry to hear about your experience and sincerely apologize for the issues you encountered. The extreme cold, leaking shower, wet carpet, and lack of cleanliness are completely unacceptable, and we understand how distressing this must have been, especially with your partner falling ill. Please be assured that your feedback has been escalated to our management team to address these problems immediately and prevent them from happening again. We truly regret that your stay was so uncomfortable and appreciate you bringing these serious concerns to our attention. Warm Regards, Ibis London-Luton Airport

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Other web-users rate our hotel

  • 2,667 reviews 9.3/10 Location
  • 2,897 reviews 5.4/10 Room
  • 2,078 reviews 8.9/10 Service
  • 29 reviews 5.6/10 WiFi
  • 1,222 reviews 5.8/10 Cleanliness
  • 697 reviews 6.5/10 Value
  • 443 reviews 3.9/10 Vibe
  • 358 reviews 6.1/10 Breakfast

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