Mercure Bedford Centre Hotel

We had a party function at the mercure. Everything went to plan and the hotel was very nice, including breakfast the next day. Thanks mercure to hosting our party

Your staff were very friendly & helpful.

Initially coming from the car park into the hotel, walking down the long winding corridor, my first impressions were that the carpet looked dirty and tired. The check in was fairly efficient and the receptionist was professional. I had asked for a quiet room away from the lifts on booking my reservation. So was a little disappointed to have been place in a room on the long winding corridor doors away from the lift, where I could hear people walking to and from the lift, some quite loud late into the evening. I didn’t want to make a fuss so didn’t ask to move rooms. Overall the room itself was pleasant and I was able to regulate the temperature in the room. The television channels were limited with very minimal channels, even the bog standard free view channels were mostly missing. The room facilities were nice with a tea tray, shower gel/shampoo. Breakfast the next morning was plentiful and a good variety. The lady was friendly and very accommodating. However as I needed an early checkout, my breakfast though nice, was not as hot as I would have liked it. I’m sure that with the warmers, it would have been hotter had I gone down later. However I think I got there not long after breakfast had started. The pastries were lovely and the hot beverages were very hot. Though I did not walk around the area, as I got into Bedford in the evening. I could see that the location was central to the centre and the river walk would have been lovely had I not been travelling alone on this occasion. I ate out that evening, but was advised by restaurant staff not to walk by myself as Bedford was not the safest place. Though this advice did not scare me, I appreciated such honesty from a local. I was a bit disappointed to find the next morning that my window had not been locked properly and that my window was unsecured all night. I feel that the cleaning staff should check this prior to guests arriving to their room. Although my room location could have been a bit quieter, the window clasp locked overnight, the carpets cleaner and my breakfast hotter. All in all, I enjoyed my stay. My experience would not put me off recommending this hotel or returning if I was in the area. Thanks to all the staff that weekend and I would gladly return if I was in Bedford. Thank you.

The hotel itself isn't too bad room was nice except bathroom smelt of smoke, the worse think about this hotel is the pure rudeness of the staff that's when you can actually find a member of staff, of you go to a member of staff with a problem they're extremely rude and unhelpful and when you walk away they're laughing at you

I’m going to write an email outlining what happened