Mercure Bedford Centre Hotel 4 stars

Customer review rating 4.7/5 136 reviews

ALLSAFE approved hotel

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Room 1

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Mercure Bedford Centre Hotel
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+ 16 Services

Hotel extras

  • Open for Essential Travelers

  • Full English Breakfast

  • 24hr Food and Beverage inc Full Dinner Menu

  • Onsite carpark

  • Laundry Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR bedford
united kingdom

Tel: +441234799988

Fax: (+44)1234/799902

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON LUTON At 51.5km / 32 miles

  • By boat

    FELIXSTOWE At 173.81km / 108 miles

  • By helicopter

    BEDFORD AERODROME At 16.09km / 10 miles

  • By car

    M1 JUNCTION 13 At 17.7km / 11 miles

  • By train

    BEDFORD At 2.41km / 1.5 miles

GPS :52.133977, -0.465752

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Privilege room, panoramic city views - 1 king size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Bathroom products(...)

Accessible Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)
Rooms

Our restaurants and bars

Riverside Restaurant

Type of cuisine: International

Our Restaurant overlooks the river Ouse, we pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources.

Pilgrim Bar

Non contractual photo

Enjoy panaramic views from our Pilgrim bar in a quite setting.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 397

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Mercure Bedford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

136 reviews

tripadvisor

TripAdvisor Rating 4.0/5

29 reviews

Nice

Customer review rating 4.0/5

Richard Families - 08/04/2021 Confirmed reviews ALL

Although charged twice by a trainee whom clearly had been left by himself and wasn’t sure he could have done with some help. Resulted in me paying twice! Although picked up could have also done with instructions on coffee machine which was a nice touch

Dear RICHARD L., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. Regarding your stay, of you being overcharged, that issue was raised and resolved, many apologies, we hope the money was returned. The comment you pointed regarding rubbish outside your room, we will focus on ensuring this won't happen again. The issue with the Air con in your room has been reported. we hope that issue was dealt with accordingly straight away within your stay with us. The parking is down to a third party company, in which they do keep us in the loop. If any problems arise, please get in touch, we will more than happy. We do appreciate your feedback with one of our staff, we are glad she resolved any issues to the best of her ability. We really hope you to see you in the near future, We assure you the next stay will live up to your expectations. Sincerely, Chris McGrath Night Audit Supervisor

Friendly experience

Customer review rating 4.5/5

Toby S. Business - 18/03/2021 Confirmed reviews ALL

Staff members are friendly and attentive.

Dear Mr. S., I would like to personally thank you for your high score. We are always happy to welcome you back with open arms when you return to us. Your loyalty is valuable to us, so thank you for staying with us and enjoying your stays. We always try our best to give the highest service to our guests, therefore thank you again for your kind words I am sure all our staff members will appreciate your comments as much as I do. Looking forward to welcoming you back soon. Sincerely, Wiktoria

Great stay, friendly and helpful staff

Customer review rating 5.0/5

Dave W. Solo - 01/03/2021 Confirmed reviews ALL

I booked hotel for my father, he's 74 and was part of the honour guard for Captain Toms funeral, so he was very wary for staying in a hotel etc with all the COVID-19 stuff going on. As a result I wanted to make it as easy as possible for him. I called the hotel after my booking, a very helpful 'Andrea' arranged so I could pay everything for my father, room, parking etc. She explained all the covid related rules and options for dinner & breakfast. This really helped put my father at ease. So big kudos to Andrea, on arrival my father was very impressed with service, help, facilities etc and asked me to extend his thanks. Your staff's help, professionalism & more importantly their friendliness were greatly appreciated.

Dear Mr. Woolley, I would like to personally thank you for your excellent feedback. Your kind words are very much appreciated. Your comments make us all feel joyful and motivated to always deliver a high quality service in our hotel. I am sure Andrea is filled with as much joy and appreciation as all of our staff when reading the kind words you have used to describe our service. We are lucky to be able to host such kind and heart-warming guests like your father and I hope we can welcome you both to our hotel with open arms in better circumstances soon. Once again thank you for your amazing feedback! Sincerely, Wiktoria

Friendly atmosphere

Customer review rating 5.0/5

Toby S. Business - 13/02/2021 Confirmed reviews ALL

The hotel staff are very friendly and will go that extra mile to make the stay a better experience.

Dear Mr. S., Thank you for your wonderful feedback. We are pleased to be able to host you in our hotel and pleased to hear that you enjoy your stays. We always strive to make our guests stay as pleasing and memorable as it can be, therefore I would like to personally thank you for noticing our efforts. I am gladly going to share your feedback with my colleagues who I believe will be as joyful as I am when reading your kind comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiktoria

Excellent stay and service during such turbulent times

Customer review rating 4.0/5

Simon M. Business - 12/02/2021 Confirmed reviews ALL

Very good stay at the hotel. Service, check in and out, staff very polite and jovial to talk too, only a few minor hiccups noted around communication between teams leading to errors in two breakfasts being delivered and an issue appearing with the air conditioner late in the week

Dear SIMON M., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we will look forward to seeing you on your next stay. Sincerely, Chris McGrath Night Audit Supervisor

Comfortable stay

Customer review rating 4.5/5

Steve Business - 08/01/2021 Confirmed reviews ALL

Comfortable room. Easy parking. Friendly staff.

Hi Steven, Thank you so much for providing us with your review. It has been my pleasure to read your review which in itself was delightful. The combination of comfortable room, easy parking and friendly staff is what makes The Mercure Bedford Centre Hotel such an amazing destination. It will be fantastic to welcome you back here again in the future and until that time from myself and all at The Mercure Bedford Centre Hotel we wish you all the very best. Kind regards, Jason McAlpine Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 29/12/2020 Confirmed reviews ALL

I had a pleasant experience. Staff are friendly , co-operative and helpful.

Dear Mr. A., Thank you for your positive feedback. We are delighted to be hosting such a wonderful guest like yourself. I would like to personally thank you for always making our staff smile as soon as you walk through the door we very much appreciate your kindness. I will personally share your comments with Jason who I am sure will feel overwhelmed by your kind words. Thank you again for your kind words and I hope we can welcome you again soon. Sincerely, Wiktoria

Great stay

Customer review rating 5.0/5

Mark D. Solo - 21/12/2020 Confirmed reviews ALL

From easy check in to great hospitality, the stay was very pleasant and I will definitely come back at some point. Nothing bad at all to say.

Dear Mr. D., Thank you for your wonderful feedback. I would like to personally thank you for giving us the opportunity to be able to host such a wonderful guest like yourself. Your feedback is much appreciated by all our staff and I am sure it serves as an encouragement and motivation in such hard times. I would also like to thank you for your loyalty as a ALL Gold Member. We always strive to make our guests feel comfortable and satisfied during their stay, therefore I would like to thank you once more for such a high score and I hope we can welcome you back with open arms soon. Sincerely, Wiktoria

Good

Customer review rating 5.0/5

Anonymous Business - 20/12/2020 Confirmed reviews ALL

Good

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback and an amazing score such as this one. Thank you for choosing our hotel as your destination in the beautiful county town of Bedfordshire. I am thrilled to learn that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiktoria

Relax

Customer review rating 5.0/5

F. Friends - 20/12/2020 Confirmed reviews ALL

Everything was perfect

Dear Mr. F., Thank you for giving us a perfect rating. I am thrilled to learn that you enjoyed your stay here at Mercure Bedford Centre Hotel. I am glad our hotel was the perfect destination for you. I will personally share your comments with all of our staff which I am sure will bring joy to us all. Thank you again for your kind words and I hope we can welcome you again soon. Sincerely, Wiktoria

Polite staff

Customer review rating 5.0/5

Jon Solo - 20/12/2020 Confirmed reviews ALL

Staff were polite would come back

Dear Mr. G., Thank you for your kind feedback. I am thrilled that you have enjoyed your stay here at Mercure Bedford Centre Hotel. I would like to personally thank you for recognising our staff and giving us a high score. I will share your comments with my colleagues which I am sure will serve as an encouragement. Thank you again for your feedback and I hope we can welcome you back soon. Sincerely, Wiktoria

Prime location and friendly staff

Customer review rating 5.0/5

Thomas F. Business - 20/12/2020 Confirmed reviews ALL

Brilliant located hotel, with views over the embankment. Staff are really friendly.

Dear Mr. F. Thank you for your wonderful Feedback. I am thrilled to learn that you enjoyed your stay in our hotel. I am also glad that we were able to check you in onto our top floor overlooking the River Ouse and allowing you to enjoy the views of our beautiful town. I will happily share your comments with all of our staff which I am sure will bring them some joy. Thank you again for your comments and I hope we can welcome you again with open arms. Sincerely, Wiktoria

Location

Customer review rating 4.5/5

Zeus Friends - 19/12/2020 Confirmed reviews ALL

Great location looking over the river, can't fault it. My favourite place to stay in Bedford

Dear Mr. F., Thank you for taking the time to leave us such a wonderful review. I am delighted to hear that you’ve enjoyed your stay here at Mercure Bedford Centre Hotel. I am pleased that we were able to give you the opportunity to enjoy the beautiful views of our River Great Ouse as well as the beautiful county town of Bedfordshire from our top floor. I would like to personally thank you for your kind words and for choosing us as your memorable destination. Your feedback is much appreciated and I hope we can welcome you back with open arms soon and ensure your stay is as pleasant as the previous one. Sincerely, Wiktoria

A Chance To Relax

Customer review rating 5.0/5

John H. Couples - 19/12/2020 Confirmed reviews ALL

Very helpful staff, very comfortable room. Room service for meals was well organised and the food was very good.

Dear Mr. H., Thank you for leaving us such a wonderful review regarding your stay at Mercure Bedford Centre Hotel. I am thrilled that both you and your partner felt relaxed and welcomed in our hotel. We always strive to make our guests feel as comfortable and satisfied as we can. I am also pleased to hear that you enjoyed our food. I will personally share your feedback with our wonderful staff members which I am sure will serve as an encouragement. Thank you again for sharing your kind feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiktoria

Good Stay

Customer review rating 4.5/5

Scott Business - 17/12/2020 Confirmed reviews ALL

good stay, nice facilities Just a shame about the fire alarm going off in the middle of the nice on 2 separate occasions

Dear Mr. R. Thank you for your feedback and your kindness while staying with us. We very much appreciate your comments regarding the satisfaction of your stay here at Mercure Bedford Centre Hotel. As I do understand that fire alarms can be frustrating especially at night time, however fire alarms are designed to protect us and keep us safe from the dangers that we may have had experienced during your stay. The reason for the fire alarm on that day was one of the guests in the room didn’t turn on the air ventilation in the bathroom which caused the steam to set off the fire alarm. According to the Laws and regulations, if we do not follow the Health and safety evacuation procedures, we can be served with penalties. Therefore, an evacuation must take place to ensure the safety of our guests. I’m afraid that we have to follow these regulations strictly. Please rest assured that your health and safety is our first priority and I am truly sorry that this happened to you during your stay. Thank you again for your feedback and should you travels bring you back to Bedford please don’t hesitate to contact me personally to get the best available rates on your next visit. Best Regards, Wiktoria

Great stay

Customer review rating 5.0/5

Anonymous Business - 17/12/2020 Confirmed reviews ALL

Great brief stay, great welcome, friendly staff

Dear Mrs. A., It is always a pleasure receiving positive feedback. I am happy to learn that our staff were very welcoming and friendly. I will personally share your comments with my colleagues. I am sure that this feedback will serve as an encouragement to all of our staff and allow us to improve the quality of our service. Thank you again for sharing your thoughts, I hope you will find your way back to us so we can welcome you with open arms once again. Sincerely, Wiktoria

Polite

Customer review rating 5.0/5

L. Business - 07/12/2020 Confirmed reviews ALL

Polite yet kind staff good view

Dear Guest, Thank you for giving us a perfect rating. I am happy to learn that you enjoyed your stay at Mercure Bedford Centre Hotel. I would like to kindly inform you that I will personally share your kind feedback with our team who strive to make our guests stay memorable. I would also like to personally thank you for your loyalty as an ALL Silver Member. Thank you again for sharing your kind words, and we hope your next visit will be as pleasant as the previous one with the opportunity to enjoy all the benefits of your membership status. Sincerely, Wiktoria

Perfect

Customer review rating 5.0/5

M. Business - 07/12/2020 Confirmed reviews ALL

Overall good stay. Good room perfect view

Dear Mr. M., I would like to personally express my gratitude for your kind words. I am gladly going to share your comments with our hard working team. I am also happy you enjoyed the view from one of our top floors and I would personally like to thank you for your loyalty as an ALL Silver Member. I hope we can welcome you back at our hotel soon and give you the opportunity to enjoy all the benefits of your membership status as well as all the facilities in our hotel which were closed for the period of your stay due to the COVID-19 lockdown. Sincerely, Wiktoria

Peaceful

Customer review rating 5.0/5

Brian W. Couples - 01/12/2020 Confirmed reviews ALL

A very pleasant experience . Staff are very welcoming and looked after all my needs .

Dear Mr. W., A very warm greetings from Mercure Bedford Centre. We very much appreciate your comments regarding your stay. I am pleased that your experience was pleasant and I am happy to learn that our respectful and welcoming team looked after all your needs. It is always a pleasure to receive positive feedback from our guests. I will personally share your comments with our staff members. I am sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiktoria

Comfortable stay

Customer review rating 4.0/5

Him A. Business - 21/11/2020 Confirmed reviews ALL

Staff helpful and polite. Nice room

Thank you for your great comment !

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