Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 462 reviews

Best price
guarantee
Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  462 reviews

TripAdvisor Rating  4.0/5  270 reviews

Certificate of excellence 2024

Amazing stay can’t wait to come back

TripAdvisor rating 5.0/5

Danni1112223 TripAdvisor review

Had an amazing night the hotel rooms are spotless with a beautiful view of the river! the staff amazing and hard working Jody behind the bar is so lovely and also the manger of the hotel is great! Food was perfect 👌🏾 can’t wait to come back! Thank you for a great stay

Dear Danni, Thank you for your positive feedback. We are delighted to hear that you enjoyed our friendly staff, cleanliness, maintenance, and breakfast. We appreciate your recommendation. We will address the parking concern. We look forward to welcoming you back. M Islam Front Office Manager

Great location, rooms are a little bit tired

Customer review rating 3.0/5

Pilar A. Friends - Confirmed reviews ALL

Aircon is very old, we could not get it to work. There are no drawers and not much shelving space, yet a big empty space under the tv that would be perfect for a small chest. Bot location is perfect and the riverside views are great.

Dear Pilar A., thank you for sharing your feedback. We appreciate your kind words about our great location and riverside views. We regret to learn about the issues you faced with the air conditioning and room amenities. Your comments are valuable to us, and we will address them with our team. We hope to have the opportunity to welcome you back for an improved experience. Warm regards, M Islam Front Office Manager

Excellent Service At Dinner

TripAdvisor rating 5.0/5

Tunde O TripAdvisor review

The service I received from Arya, at the bar, this evening was excellent. She even recommended a dessert that I enjoyed too. I had something else in mind but I was convinced, by her enthusiasm, to go with her choice. This is my first evening, and I'm looking forward to an enjoyable stay.

Dear Tunde O, Thank you for your kind words about the excellent service you received at dinner. We are delighted to hear that Arya provided such a positive experience for you. Your feedback is truly appreciated, and we hope the rest of your stay with us will be just as enjoyable. If you need any assistance during your time here, please do not hesitate to contact us. Best regards, M Islam Front Office Manager

Poor Checkin

Customer review rating 3.0/5

Damian Couples - Confirmed reviews ALL

Arrived after a ten hour journey from Scotland. Reception list took my name, and referred to my husband as colleague, wanted to check my reservation as she wasn’t sure it was for two people, which clearly it was as I had my booking reference email, it made us feel very unwelcome and I felt it was very unprofessional not to know the details of my booking. Then I wanted to confirm the dinner bed and breakfast option as I had booked this to , receptionist asked me if it were an allowance of £21? I had no idea as it doesn’t state any allowance on the booking, so why ask me? Receptionist initially said it was just one lot of £21 which for two people was poor, then said, let me have a look at the booking! Then confirmed it was each. We went to the room, booking says selection of soft drinks, there was water only in the mini bar. Went for something to eat, the seating area was really cold and not adequately heated. We asked for the heating to be turned up, but this didn’t happened, it was so cold, not pleasant at all to sit and eat a meal. The food quality wasn’t to standard, Knowone came and asked if everything was ok. Very poor experience all round and wouldn’t expect that from a Mecure hotel. Need to improve the standards.

Dear Damian, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologies for the inconvenience you faced during check-in and the issues with the room amenities and dining experience. Your comments have been duly noted, and we assure you that we will address these areas with our team to ensure such incidents are not repeated. We value your feedback as it helps us to improve our services and meet the expectations of our guests. Once again, we apologize for the shortcomings you experienced and appreciate your understanding. Warm regards, M Islam Front Office Manager

Well placed. Very good night sleep. Large comfortable bed. Clean room.

Customer review rating 4.0/5

Jason Business - Confirmed reviews ALL

My wife came with me on business having had a recent operation. Able to relax.

Dear Jason, We are delighted to hear that you had a comfortable stay with us and that your wife was able to relax. Your positive feedback is greatly appreciated. We look forward to welcoming you both back soon. Best regards, M Islam Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 550 reviews 8.6/10 Location
  • 1,098 reviews 6.5/10 Room
  • 820 reviews 8.2/10 Service
  • 17 reviews 6/10 WiFi
  • 390 reviews 5.2/10 Cleanliness
  • 329 reviews 7.6/10 Breakfast
  • 239 reviews 4.1/10 Amenities
  • 206 reviews 5.5/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Bedford

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.