Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 473 reviews

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Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  473 reviews

TripAdvisor Rating  4.2/5  300 reviews

Certificate of excellence 2024

Food overpriced for what it is! Reply from the hotel lacking any effort to rectify!

TripAdvisor rating 2.0/5

Loan U TripAdvisor review

First stay at the Hotel and was allocated a room near the elevator and the room was very dated, and did not look like the images on their website. When I requested if I could have a room not near the elevator and advised the receptionist the room did not look like anything like the images on their website, so I am assuming some have been refurbished, and if I could have a more spacious room. She advised me spacious rooms are allocated to double occupancy first and not single travellers! I was surprised with that response as the price was the same for single & double occupancy! I was allocated another room, which DID look like the images. Corridors to the rooms were dirt, dated and very depressing! Lift button broken to Ground Floor missing! Dined at the restaurant and the food is overpriced for the quality & quantity you get! A couple of handful of nachos and a tiny pot of guacamole for £5!!!! You would get more for your money in London! Passion fruit Martini was very delicious and would definitely recommend and the waitress Kaur was very attentive. When I asked her to charge the meal to my room, she advised I need pre-authorisation and would check with the receptionist if I could, in which the receptionist refuse my request to charge the meal to my room! Had a restless night sleep as there was a bubbling water sound, every hour from the air conditioning, even though it was turned off! Rainforest shower head was lovely and really relaxing! Gave the feedback to the receptionist on check out, who said she would feedback to management, and didn't seem bothered or offer an apology! Ok hotel for a one night stay! **EDITED to respond to the Hotel's response below: Cleary insight is not valued, as no effort to rectify, just a standard reply of "apology", so therefore will not be returning to the Hotel in the future! Thank you for taking the time to share your experience at Mercure Bedford Centre Hotel. I sincerely apologise for the inconveniences you encountered during your stay. It is disappointing to learn that the initial room allocation did not meet your expectations and that the condition of the corridors and lift buttons fell short of our usual standards. Regarding your concern about room allocation policies, I understand your frustration, and I appreciate your feedback on this matter. We strive to provide our guests with the best possible accommodations, and I am glad to hear that the second room met your expectations. I regret that you found our dining options to be overpriced and that the charging policy for meals was not clearly communicated. Your comments about the air conditioning and the reception staff’s response at checkout have been noted, and I assure you they will be addressed with the team. Thank you for your positive remarks about the Rainforest shower and our attentive staff member. We value your insights and hope to welcome you back for an improved experience in the future. Denisa Lushi Front Office Manager

Excellent bar service

TripAdvisor rating 4.0/5

933frazerh Business - TripAdvisor review

Excellent bar service from Jurgen & Kushi who make sure you are looked after in every way and as a regular customer this brings me back to the hotel. Good is good quality and an excellent range of drinks. The views are stunning right in the middle of town

Dear 933frazerh, Thank you so much for your kind words and continued loyalty! We're delighted to hear that Jurgen and Kushi consistently provide you with excellent service — they’ll be thrilled to know they made a positive impact on your experience. It’s always a pleasure to welcome you back, and we truly appreciate your recognition of our drink selection and stunning location. We look forward to seeing you again very soon! Warm regards, Denisa Lushi Front Office Manager

Great stay

TripAdvisor rating 5.0/5

Athena K Couples - TripAdvisor review

5/5 Remalia made you feel very welcome..!! She was lovely and helpful….The hotel is in a good location by the side of the river and the view from the room was beautiful…,The room was clean and spacious..,. Everything was nice. I would recommend it again.

Dear Athena, Thank you for your kind feedback regarding your experience at our hotel. We are pleased to hear that our team provided a warm welcome. . We look forward to welcoming you back in the future. Best regards, Denisa Lushi Front Office Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I am quite satisfied with the stay. The only area that I think needs to be improved is on the Air conditioners needs to be changed or maintained. It is quite noisy. This has been my experience during all my visits. thanks.

Dear Guest, Thank you for your feedback. We appreciate your satisfaction with your stay; however, we regret to hear about the noise issue with the air conditioning. Your comments will be taken into consideration for future improvements. Best regards, Denisa Lushi Front Office Manager

Excellent value in convenient position with great views.

TripAdvisor rating 4.0/5

kevin o TripAdvisor review

Brutalist exterior but pleasant inside with large rooms & beautiful river views. Needs clear signage from its own car park (£5) to reception. Convenient for town facilities & riverside walks.Restaurant has panoramic river views & fairly priced bar & food. Good breakfast choices.

Dear Kevin O, Thank you for your kind words regarding your stay with us. We appreciate your feedback about the need for clearer signage from the car park to reception, and we will certainly consider this for future improvements. We are delighted that you enjoyed the views and our restaurant offerings. Best regards, Denisa Lushi Front Office Manager

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Other web-users rate our hotel

  • 594 reviews 8.7/10 Location
  • 1,185 reviews 6.4/10 Room
  • 867 reviews 8.2/10 Service
  • 20 reviews 6.4/10 WiFi
  • 418 reviews 5.3/10 Cleanliness
  • 351 reviews 7.8/10 Breakfast
  • 253 reviews 3.7/10 Amenities
  • 13 reviews 0.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.