Mercure Bedford Centre Hotel

Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 585 reviews

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Hotel extras

  • BT Sports in Bar Lounge - watch World Cup matches here

  • Panoramic views of the river and town

  • 24hr Food and Beverage inc Full Dinner Menu

  • Onsite car park

  • Laundry service available

ALLSAFE approved hotel

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Riverside Restaurant

Our Restaurant overlooks the river Ouse, we pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  585 reviews

TripAdvisor Rating  4.0/5  110 reviews

Good stay and party

Customer review rating 5.0/5

Scott Friends - Confirmed reviews ALL

We had a party function at the mercure. Everything went to plan and the hotel was very nice, including breakfast the next day. Thanks mercure to hosting our party

Hotel is ideally located .

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Your staff were very friendly & helpful.

Dear RALPH L., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will make sure to share your lovely comments with our team. We always strive to improve our skills and services and your feedback brings us closer to our goals. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robyn

Satisfying stay

Customer review rating 3.5/5

R.f Solo - Confirmed reviews ALL

Initially coming from the car park into the hotel, walking down the long winding corridor, my first impressions were that the carpet looked dirty and tired. The check in was fairly efficient and the receptionist was professional. I had asked for a quiet room away from the lifts on booking my reservation. So was a little disappointed to have been place in a room on the long winding corridor doors away from the lift, where I could hear people walking to and from the lift, some quite loud late into the evening. I didn’t want to make a fuss so didn’t ask to move rooms. Overall the room itself was pleasant and I was able to regulate the temperature in the room. The television channels were limited with very minimal channels, even the bog standard free view channels were mostly missing. The room facilities were nice with a tea tray, shower gel/shampoo. Breakfast the next morning was plentiful and a good variety. The lady was friendly and very accommodating. However as I needed an early checkout, my breakfast though nice, was not as hot as I would have liked it. I’m sure that with the warmers, it would have been hotter had I gone down later. However I think I got there not long after breakfast had started. The pastries were lovely and the hot beverages were very hot. Though I did not walk around the area, as I got into Bedford in the evening. I could see that the location was central to the centre and the river walk would have been lovely had I not been travelling alone on this occasion. I ate out that evening, but was advised by restaurant staff not to walk by myself as Bedford was not the safest place. Though this advice did not scare me, I appreciated such honesty from a local. I was a bit disappointed to find the next morning that my window had not been locked properly and that my window was unsecured all night. I feel that the cleaning staff should check this prior to guests arriving to their room. Although my room location could have been a bit quieter, the window clasp locked overnight, the carpets cleaner and my breakfast hotter. All in all, I enjoyed my stay. My experience would not put me off recommending this hotel or returning if I was in the area. Thanks to all the staff that weekend and I would gladly return if I was in Bedford. Thank you.

Dear RUTH F., We appreciate you taking the time to give us some honest feedback. it is always a pleasure to hear that our guests enjoyed their stay along with our scenic location. We are adamant on making good changes within our hotel and we appreciate you helping us understand what needs to be done. Please be rest assured that we have taken note of your comments and will make sure to put them to good use. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robyn

Staff extremely rude

TripAdvisor rating 2.0/5

G9368SVstephenp Business - TripAdvisor review

The hotel itself isn't too bad room was nice except bathroom smelt of smoke, the worse think about this hotel is the pure rudeness of the staff that's when you can actually find a member of staff, of you go to a member of staff with a problem they're extremely rude and unhelpful and when you walk away they're laughing at you

I had a very bizarre and unpleasant experience at your hotel on Saturday night

Customer review rating 0.5/5

John M. Solo - Confirmed reviews ALL

I’m going to write an email outlining what happened

Dear John, Thank you for taking the time to tell us about your experience at the Mercure Bedford Centre Hotel. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will wait for your email and try to solve that issue. I hope we will see you again in our hotel and your visit will be better. Sorry for that bad experience. I look forward to hearing from you, Kind regards

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Other web-users rate our hotel

  • 389 reviews 9.2/10 Location
  • 780 reviews 7.3/10 Room
  • 714 reviews 8.9/10 Service
  • 7 reviews 9.6/10 WiFi
  • 319 reviews 6.1/10 Cleanliness
  • 221 reviews 7.4/10 Breakfast
  • 138 reviews 5.2/10 Food
  • 114 reviews 5.7/10 Value

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