Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 456 reviews

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Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE RIVERSIDE RESTAURANT

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  456 reviews

Customer review rating 3.5/5

Melvyn N. Business - Confirmed reviews ALL

In the Revel bar/diner four of the two bears were unobtainable. The room had a window that wouldn’t close and so susceptible to road traffic noise. Bathroom went off and on.

Dear Melvyn N., Thank you for sharing your experience with us. I am pleased to hear that you found your accommodation comfortable. However, I regret that you encountered issues with the availability of items in the Revel bar and the noise from the window in your room, as well as the inconsistency in the bathroom facilities. Your feedback is invaluable, and we will take it into consideration to improve our services. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 4.5/5

Helen B. Families - Confirmed reviews ALL

Receptionist wasn't very helpful, just said room wasn't ready and shrugged. Room was clean and comfortable. Room a bit noisy due to Air-conditioning units on the roof outside. Aircon unit didn't work but a heater was provided. Breakfast room wasnt signposted very well

Dear Helen B., Thank you for your feedback. We are pleased to hear that you found your room clean and comfortable. We are sorry to learn that some aspects of your stay did not meet your expectations. Please note that check-in begins at 3:00 pm, and unfortunately we are unable to provide access to rooms before this time if they are not yet ready. We also appreciate your comments regarding the breakfast room signage; there are signs displayed on the wall, though we are sorry if these were not clear during your visit. We value your comments and will take your feedback on board as we continue to improve our guest experience. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 3.0/5

Joe M. Solo - Confirmed reviews ALL

Very noisy with drills going , builders fitting new fire doors . Breakfast was left on hot plate and dry and really not good , so not worth the 12 quid .never had any .

Dear Joe M., Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay was disrupted by noise due to the fire door installation works. These upgrades are part of essential safety improvements, but we completely understand how the noise from the work may have impacted your comfort, and we apologise for the inconvenience caused. We’re also disappointed to hear that the breakfast did not meet your expectations. This is certainly not the standard we aim to provide, and your comments will be shared with our team to ensure improvements are made. We truly appreciate your feedback, and if you stay with us again, please do let our team know during your visit so we can address any concerns immediately and make your experience as comfortable as possible. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 1.5/5

Line N. Business - Confirmed reviews ALL

Cold room and poor breakfast. Helpful reception staff.

Dear Line N., Thank you for sharing your feedback regarding your recent stay at Mercure Bedford Centre Hotel. I sincerely apologise for the discomfort you experienced with the temperature of your room and the breakfast selection. Our team strives to provide a variety of options that cater to all dietary preferences. I appreciate your kind words about our reception staff, and I will ensure your comments are shared with the relevant departments for their consideration. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 3.5/5

Chloe L. Couples - Confirmed reviews ALL

It was a nice hotel pretty standard nothing too spectacular about it. The room service was pretty quick but when requesting certain bathroom items we never received them and had to go down to reception. The room was nice. We got one of the larger rooms, but it definitely wasn’t. What was advertised in the photos.

Dear Chloe L., Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you found the room service efficient and the room itself to your liking. However, I apologize for any inconvenience you experienced with the bathroom items and the discrepancy between the room's appearance and our promotional photos. Your insights are valuable, and we will take them into consideration for future improvements. Best Regards, Denisa Lushi Front Office Manager

Other web-users rate our hotel

  • 660 reviews 9/10 Location
  • 1,201 reviews 6.5/10 Room
  • 781 reviews 8/10 Service
  • 14 reviews 7.5/10 WiFi
  • 470 reviews 5.4/10 Cleanliness
  • 365 reviews 7.6/10 Breakfast
  • 278 reviews 3.6/10 Amenities

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