Mercure Bedford Centre Hotel 4 stars

My stay at this hotel was very pleasant, working away from home, I found the hotel relaxing. Great location, very friendly staff, welcoming with a smile. Clean room, very spacious. Service is excellent food nicely presented. I'd definitely be coming back

This is the first time, I've visited this hotel, I was amazed of how modern the hotel was. Great facilities and a great location close to the town centre with lots of shops. Staff was very polite, always had an answer to any queries I had

Used this hotel many times before it became Mercure. Nicely refurbished, but inexplicable lack of attention to some important details. There was no information book in the room. We booked a Privilege Room with a river view. It was a spacious room, but not well laid out. The safe was located at the bottom of the wardrobe, which was very close to the bed. The safe was locked, and could not be opened. There were no operating instructions, and it was impossible to read the display! We asked to be moved, but the only available room also had a safe that would not work properly! A privilege room was advertised as having complimentary soft drinks and daily paper - but these were not provided! The receptionist was very helpful, but he couldn't resolve the problems, and seemed unaware that the Mercure web site offered these facilities. A refund was offered, but not yet received. These may be teething problems associated with the re-opening, but this lack of attention to detail should be a concern. Overall, it's a nice hotel but needs more attention to detail.

Very nice room which was particularly clean and well presented. Welcoming and very efficient staff.

The staff were all very welcoming and helpful, the chef went out of his way to cook me and my hubby a continental as i am a coleliacs disease sufferer and couldnt have the grab and go breakfast they are currently offering due to covid. however the accessible room was nice upon first entry but was a little run down when you looked a bit deeper, it was slightly smelly too, the bathroom had a wet room style bathroom, good size , however the shower curtain didnt reach the floor and when u have showered the bathroom floor around the toilet gets very wet and becomes dangerously slippy, there was a very rusty leg on the basin unit, and around different parts of the room were dust and black marks on the skirtings, but it was a ok stay and served its purpose, i thought it was a little expensive especially considering the room being a bit run down and not ovelry clean.

good stay

The room was lovely and we had a great stay.

Checked in and from the start NOTHING was too much trouble, the young lad at reception was on the ball it put me on the back foot, it's so long ago I'd had service like this! Couldn't get the coffee machine to work & in minutes he brought me a latte to my room. He wasn't alone, all the staff went out of their way to engage. If I had to criticise, well the I'd struggle really, only the lack of info on parking on the webpage....and I know that is an Accor thing not the hotel as frankly they always miss the obvious off! To quote Arni.....I'll be back :)

I stay at your hotel most weeks with work. The staff are always outstanding and very accommodating. Rooms are always clean and quiet. The only downfall with this hotel is the fact that only two out of the six cardio machines work which is highly frustrating when you have complained about this for the last month. Your hotel is the only one in the area that offer a gym and it’s shame you don’t use this to your advantage.

Nice easy check in and very good Team Members throughout. The website does not make guests aware that Parking 'Available for Guests'' has to be paid for. Nice room on 4th floor but was very disappointed to find no heating in the Bathroom and its winter! Fire Alarm sounded off at 06.00 and again a short time later - no one answered the phone. No explanation other than some other guests said its toast burning in the Kitchen!! Good breakfast.

Lovely hotel .staff very helpfully and friendly..fabulous room great view .love the refurbished areas looking forward to staying with you again

Clean & tidy hotel,,with very pleasant staff.A lovely room & view. Would stay again& again.

Was greeted by Tom at reception excellent customer service demonstrated

We have stopped here 3 times now at this hotel, and every time it has been so lovely. The staff are always helpful, welcoming and polite. The room rates are good and the location is great with a lovely via on the river. The breakfast is always delicious with a great selection, I'm gluten free and there is always gluten free bread available on request and other options.

We live in Bedford and it was good to visit this hotel with a splendid view over Bedford. Breakfast was good.