Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 452 reviews

Mercure Bedford Centre Hotel - Image 1
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Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE RIVERSIDE RESTAURANT

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  452 reviews

Customer review rating 2.0/5

Martin B. Couples - Confirmed reviews ALL

validated car registration at reception on arrival and confirmed by receptionist but why have I got a £60 fine from a parking company I stay at this hotel twice a year for over 6 yeas and never had problem

Dear Martin b., Thank you for your feedback. Regarding the parking fine, entering and confirming the correct vehicle registration is the responsibility of the guest. If a parking charge has been issued, this usually means either the registration was entered incorrectly or it was not fully completed in the system. Please note that the car park is managed by a third-party company, and once the registration is entered, it goes directly to their system. Unfortunately, reception staff are unable to verify or confirm whether the registration has been successfully submitted. We appreciate your continued custom over the years and thank you for your understanding. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 1.5/5

Karen F. Business - Confirmed reviews ALL

The fans for the kitchen are out side this room. Impossible to sleep

Dear Karen F., Thank you for sharing your feedback regarding your recent stay at Mercure Bedford Centre Hotel. I sincerely apologise for the disturbances caused by the external fans outside your room. We understand the importance of a peaceful environment for our guests and your comments will be taken into consideration as we strive to enhance our accommodations. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 5.0/5

John S. Families - Confirmed reviews ALL

A couple of small issue in the bath room the sink plug would not come out so we could not use the sink. The bath plug was loose the bath floor was very slipe and as i have a slight disability i felt a bit nerviest i think an extra small rail near the shower would be a help

Dear John S., Thank you for your positive feedback regarding your recent stay at Mercure Bedford Centre Hotel. We appreciate your comments about the bathroom facilities and understand your concerns regarding accessibility. Your suggestion for an additional safety rail is valuable and will be considered as we continue to enhance our services for all guests. We hope to welcome you back soon for an improved experience. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 1.0/5

Cashmore S. Business - Confirmed reviews ALL

Smallest room ever stayed in anywhere in the world. Constant water noise too.

Dear S. Cashmore, Thank you for sharing your feedback regarding your recent stay at Mercure Bedford Centre Hotel. We are pleased to hear that you appreciated our convenient location. However, we regret that the size of your room and the noise from water affected your experience. Your comments are valuable to us, and we will take them into consideration as we continuously strive to enhance our guests' satisfaction. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 1.5/5

Joanna P. Solo - Confirmed reviews ALL

The experience at Mercure Bedford was pitiful. The 8th floor room I was given was large, and comfortable but when I went to shower the following morning there was literally NO water. Reported to reception, and maintenance was called. The charming maintenance man was apologetic but indicated that the 8th floor had myriad issues including often little to no water pressure. 'The entire system needs to be replaced - I have to smash the tiles, freeze and cut the pipes and replace everything...will take a week'. Why oh why does a hotel let rooms without working bathroom facilities?! Worse was to come, though. The hotel was full and no rooms were available. However, after much ringing around (the receptionist tried hard I know) I was offered a tiny room (so small not even a hanging space for clothes!) but it did at least have a working shower. But...it was in a completely different wing of the hotel and I was offered no assistance to move my belongings. It took me three long and tiring trips back and forward. Though the staff tried to help this is not a hotel I can recommend to anyone - serious refurbishment needed!

Dear Joanna P., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bedford Centre Hotel. I sincerely regret to hear about the challenges you faced during your visit, particularly concerning the water pressure in your room and the subsequent room change. The issues you encountered with the shower are certainly not reflective of the standards we strive to maintain. I understand how frustrating it can be to deal with such inconveniences, especially during your stay. Our maintenance team is aware of the situation regarding the water system, and I assure you that we are continually evaluating our facilities to ensure guest comfort and satisfaction. Your feedback about the condition of the bathrooms and the overall need for refurbishment has been duly noted, and I will ensure that this information is shared with the appropriate departments. Regarding the room transfer, I appreciate your understanding as our team worked diligently to find a solution. I apologize for the inconvenience caused by the lack of assistance during your relocation. While we aim to provide a seamless experience, it is clear that we fell short in this instance. I will communicate your concerns to our team to improve our service in similar situations in the future. We value your comments and take them seriously, as they play a crucial role in helping us enhance our guest experience. I hope you will consider giving us another opportunity to serve you better in the future. Best Regards, Denisa Lushi Front Office Manager

Other web-users rate our hotel

  • 660 reviews 8.9/10 Location
  • 1,200 reviews 6.4/10 Room
  • 790 reviews 8/10 Service
  • 12 reviews 8/10 WiFi
  • 464 reviews 5.4/10 Cleanliness
  • 371 reviews 7.5/10 Breakfast
  • 269 reviews 3.6/10 Amenities

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