Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 464 reviews

Mercure Bedford Centre Hotel - Image 1
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Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

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Room 1

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Revel Kitchen & Bar

Head to our Revel Kitchen & Bar to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  464 reviews

Customer review rating 1.5/5

Halliday D. Business - Confirmed reviews ALL

Dear Ms. Halliday, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations, and I appreciate your comments, which allow us to identify areas where we can improve. I regret to hear that the cleanliness of your room fell short. Cleanliness is a top priority for us, and I will ensure that your observations regarding the mirrors, lamps, and kettle are communicated to our housekeeping team for further review. It is essential for us to provide a comfortable and hygienic environment for our guests. I also acknowledge your disappointment regarding the availability of hot chocolate at the bar. While we strive to offer a diverse selection of beverages, there may be instances when certain items are not available. Your feedback will be shared with our bar staff to better anticipate guest preferences in the future. Regarding our cashless policy, this change was implemented to enhance the safety and efficiency of transactions. However, I understand that this may not suit everyone's preferences. We appreciate your understanding and hope this will not deter you from considering us for future visits. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 3.0/5

Scrimgeour C. &. C. Couples - Confirmed reviews ALL

Dear C. &. C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our central location, making it easy to explore the area. However, we regret that the noise level and breakfast selection did not meet your expectations. Your comments are invaluable as they help us enhance our guest experience. Best regards, Elisabet Mercure Bedford Centre Hotel

Customer review rating 5.0/5

Nicholas J. Friends - Confirmed reviews ALL

Dear Nicholas J., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our services to be a good value for money. We look forward to welcoming you back for your next visit in Bedford. Best regards, Elisabet Mercure Bedford Centre Hotel

Customer review rating 2.0/5

Armstrong R. Business - Confirmed reviews ALL

Dear R. Armstrong, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bedford Centre Hotel. I am pleased to hear that you appreciated our prime location and found our staff to be commendable. It is always our aim to provide exceptional service to our guests. However, I sincerely apologize for the issues you encountered with your room. Your comments regarding the condition of the room, including maintenance concerns and cleanliness, are taken very seriously. Please be assured that we are committed to maintaining high standards throughout our hotel. We regularly assess and address areas that require attention, and your observations will certainly be included in our ongoing evaluations. Additionally, I regret to learn about the unpleasant odor in your room and the hallway. We strive to provide a comfortable and welcoming environment for all our guests, and I am sorry that we fell short in this instance. Thank you once more for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 5.0/5

Jessica L. Business - Confirmed reviews ALL

Dear Jessica L., Thank you for your kind words regarding your recent experience at our hotel. We are delighted to hear that your work event went smoothly and that our team, especially Colin, was able to provide you with excellent service. It is also gratifying to know that you found your room comfortable and quiet, contributing positively to your stay. We look forward to welcoming you back in the future. Best regards, Elisabet Mercure Bedford Centre Hotel

Other web-users rate our hotel

  • 660 reviews 8.8/10 Location
  • 1,221 reviews 6.3/10 Room
  • 794 reviews 7.5/10 Service
  • 12 reviews 7.6/10 WiFi
  • 468 reviews 5.4/10 Cleanliness
  • 379 reviews 7.4/10 Breakfast
  • 282 reviews 3.9/10 Amenities
  • 12 reviews 2.5/10 Wellness Area

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