Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 500 reviews

Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Revel Kitchen & Bar

Head to our Revel Kitchen & Bar to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  500 reviews

Customer review rating 4.0/5

Helen H. Friends - Confirmed reviews ALL

Dear Helen H., Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our facility to be very clean and pleasant. Your suggestion for additional provisions for clothing storage has been duly noted, as we continuously strive to enhance our guests' experience. Best Regards, Mercure Bedford Hotel

Customer review rating 5.0/5

Ann P. Couples - Confirmed reviews ALL

Dear Ann P., Thank you for your positive feedback regarding your recent stay at Mercure Bedford Centre Hotel. We are delighted to hear that our location and parking facilities met your needs and that you enjoyed the comfort of our modern rooms. It is wonderful to know that you found our breakfast to be good value. We look forward to welcoming you back in the future. Best Regards, Mercure Bedford Hotel

Customer review rating 0.5/5

Scott M. Couples - Confirmed reviews ALL

Dear Scott M., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found the room itself satisfactory, but we are sorry to learn of your disappointment regarding the early check-in process. Please note that our standard check-in time is 3:00 pm, with check-out at 12:00 pm the following day. Any check-in before 3:00 pm is subject to an early check-in fee of £30, which is in line with our hotel policy and is common practice across many hotels. The fee applies for access to the room before the standard check-in time, regardless of the exact arrival time. According to our records, you checked into your room at 1:50 pm, which was over an hour before our standard check-in time. We appreciate that you were expecting the room to be available by 1:00 pm based on the information you received, and we understand why this was frustrating. However, our team must follow the hotel's policies and procedures. While we always do our best to accommodate early check-in requests, these remain subject to room availability and cannot be guaranteed until the day of arrival. As your room was made available before the standard check-in time, the early check-in fee was applied correctly in accordance with our policy. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Best Regards, Mercure Bedford Hotel

Customer review rating 3.5/5

Lesly H. Couples - Confirmed reviews ALL

Dear Lesly h., Thank you for taking the time to share your thoughts regarding your recent stay at the Mercure Bedford Centre Hotel. We are pleased to hear that you found our staff to be friendly and professional, and that you enjoyed the ambiance of our bar area along with the convenient location of the hotel. We appreciate your feedback regarding the room upgrade request. As a valued Gold member, we strive to provide exceptional service and it is regrettable that your allocated room did not meet your expectations. We understand that the issues with the air conditioning, bathroom door lock, and the noise from the cistern caused some discomfort during your stay. Please allow us to clarify that while we always aim to accommodate requests for upgrades, they are subject to availability and not guaranteed, as you rightly noted. It is encouraging to hear that you found the bed comfortable and appreciated the Nespresso machine and the quality of the shower. Your observations regarding the minor inconveniences have been noted, and we take such feedback seriously as it helps us to continuously improve our services. Thank you for your understanding, and we hope that your overall experience was enjoyable despite the challenges faced. We look forward to welcoming you back in the future, where we hope to provide you with a stay that exceeds your expectations. Best Regards, Mercure Bedford Hotel

Customer review rating 2.0/5

Howard D. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 676 reviews 8.9/10 Location
  • 1,277 reviews 6.4/10 Room
  • 819 reviews 7.4/10 Service
  • 12 reviews 7.1/10 WiFi
  • 503 reviews 5.1/10 Cleanliness
  • 384 reviews 7.5/10 Breakfast
  • 286 reviews 4/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Bedford Hotels