Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 444 reviews

Mercure Bedford Centre Hotel - Image 1
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Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Revel Kitchen & Bar

Head to our Revel Kitchen & Bar to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  444 reviews

Customer review rating 1.5/5

Randy N. Couples - Confirmed reviews ALL

Room 41 had no Aircon, so it was very hot and uncomfortable sleeping on day 1, so we had to be relocated to room 4 the next morning. Which was frustrating because we had to repack our bags and items we prepared for our friends wedding, and scurry down staircases to relocated. Room 41 was much larger, with additional tables and mirrors for my girlfriend to do her makeup. But when we moved to room 4, it was much smaller and hardly had any space to walk around. We paid an extra £14 to use the Car Park for 48 hours, but when we returned from the wedding on Saturday nighy the Var Park was full, so we had to park on the side of the street, which didn't seem quite safe. It was also extremely annoying that we had to do more than 1 trip down the road to and from the car in the scorching heat. You would've thought the hotel would allocate a finite amount of parking slots for there guests and not oversell them, we should be refunded for inconvenience.

Dear Randy N., Thank you for taking the time to share your experience during your recent stay with us at Mercure Bedford Centre Hotel. I sincerely apologize for the discomfort and inconveniences you encountered related to the air conditioning and parking arrangements. I understand that the lack of air conditioning in your initial room made your first night uncomfortable. Our team strives to maintain a comfortable environment for all guests, and it is regrettable that we fell short in this instance. I appreciate your patience during the relocation process, and I understand how frustrating it can be to repack and move to another room, especially when preparing for an important event. Regarding the parking situation, I apologise for the inconvenience you faced after returning from the wedding. We do our best to manage our parking facilities; however, demand can sometimes exceed availability. I appreciate your feedback on this matter, and I will ensure that your concerns are taken into consideration as we evaluate our parking policies to better serve our guests in the future. I understand the importance of a seamless experience, particularly during special occasions, and I apologize that we did not meet your expectations. While I cannot offer a refund, I assure you that your feedback will be used constructively to enhance our services moving forward. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 3.5/5

Richard D. Friends - Confirmed reviews ALL

Fire alarm went off at 2.30am and room stunk of sewage.

Dear Richard D., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered during your stay, particularly regarding the fire alarm and the unpleasant odor. Please be assured that our team takes such matters seriously, and your feedback will be reviewed to improve our guests' future experiences. We appreciate your understanding and hope to welcome you back under better circumstances. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 5.0/5

Akinwale T. Families - Confirmed reviews ALL

Home stay

Dear Akinwale T., Thank you for your positive feedback regarding your recent stay at Mercure Bedford Centre Hotel. We are thrilled to hear that you found our accommodations comfortable and felt at home during your visit. Our team strives to create a welcoming atmosphere for all our guests, and your kind words serve as a wonderful motivation for us. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 5.0/5

Ian G. Business - Confirmed reviews ALL

Friendly welcome, clean room, good breakfast, no issues

Dear Ian g., Thank you for taking the time to share your positive experience at Mercure Bedford Centre Hotel. We are delighted to hear that you enjoyed our friendly welcome, clean accommodations, and breakfast offerings. It is our priority to provide excellent service, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 2.0/5

Honghui Y. Business - Confirmed reviews ALL

Give us a room in front if lift , and it is noisy, ask front desk for change but refused

Dear Honghui Y., Thank you for your feedback. We are glad you appreciated our location. We are sorry to hear that the room location caused inconvenience during your stay. Unfortunately, during your dates we were fully booked, and we were unable to offer a room change despite your request. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Denisa Lushi Front Office Manager

Other web-users rate our hotel

  • 662 reviews 8.9/10 Location
  • 1,203 reviews 6.3/10 Room
  • 797 reviews 7.8/10 Service
  • 12 reviews 7.6/10 WiFi
  • 463 reviews 5.4/10 Cleanliness
  • 375 reviews 7.4/10 Breakfast
  • 272 reviews 3.7/10 Amenities
  • 12 reviews 2.5/10 Wellness Area

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