Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 467 reviews

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Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  467 reviews

TripAdvisor Rating  4.0/5  277 reviews

Certificate of excellence 2024

Outstanding customer service

Customer review rating 5.0/5

Jane H. Friends - Confirmed reviews ALL

The staff went above and beyond at every opportunity. As a customer with a disability ,they made my stay easy and hassle free for which I am truly grateful. Thank you.

Dear Jane H., Thank you for your wonderful feedback about our team’s dedication to providing excellent service. We are delighted to hear that your stay was comfortable and accommodating. Your gratitude motivates us to continue delivering exceptional experiences for all our guests. Best regards, M Islam Front Office Manager

Dirty socs in clean bed?

TripAdvisor rating 2.0/5

Toby R TripAdvisor review

Throwing back the covers there were someone else's dirty socks in my 'clean bed'. The response from the duty manager was dismissive 'we will tell housekeeping'. so I deposited the dirty socs on their desk - then they agreed! Frankly its disgusting and makes you wonder about their attitude to clients. Note there is no ability to write in a complaint on their website.

Very Pleasant stay, great location, lovely spacious and clean room

Customer review rating 5.0/5

Jason Business - Confirmed reviews ALL

The lady at the check out was very friendly, the room was lovely and the atmosphere seemed to be great in the bar as there was some party and photographer guy in character who thought I was part of the party. Unfortunately not, just a quiet stay for work watching home alone!

Dear Jason, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious and clean room, as well as the friendly service at check-out. Your comments about the atmosphere in the bar are appreciated; we strive to create a welcoming environment for all our guests. We hope to welcome you back for another pleasant stay, perhaps with a different experience next time. Best regards, M Islam Front Office Manager

Will make alternative arrangements in future!!

TripAdvisor rating 3.0/5

Ba6339 TripAdvisor review

First of all, All the staff were excellent!! Traffic a nightmare around 5.00pm! Room? no desk for work! No chair in room! Only one bed side shelf for alarm as the bed only just fits in the room. Bathroom door opens outwards due to small bathroom!! avoid room 301 Trapped finger when closing bathroom door as the handle has been placed too close to door edge, great!! Previously stayed all over the country (including Mercure) Holiday Inn , Hilton, Premier Inn and even Travelodge and never had such a poor room experience.

Absolutely Fantastic ... just brilliant

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

This is a lovely hotel in a great location with a superb team in the forefront of the operation. The hotel can be found on the banks of the Great Ouse River with some stunning views of the town and countryside beyond. I found the hotel’s team to be exceptional providing tremendously professional, friendly, efficient customer service and hospitality throughout my stay and always striving to ‘go that extra mile’ to assist guests have the finest stay possible. I stayed in a superior room which was larger than the average UK hotel room and was superbly decorated and presented together with being well maintained. The room benefited from a superb modern large screen television, the Wi-Fi was fast and reliable, the rooms easy chair was extremely comfortable and a great desk to work at and to enjoy a coffee made in the rooms nespresso machine. The en-suite bathroom was modern in décor, the shower was powerful and the towels fluffy with some lovely complementary toiletries. The bar provided guests with a wide selection of drinks including some local craft ales. The only disappointing aspect of the stay for me was the eat as much as you like buffet breakfast, the cold buffet selection was very limited for a Mercure hotel, and the hot buffet was in places very good including the scrambled eggs and sausages yet the bacon was overcooked and cold as were the mushrooms and hash browns with staff doing nothing to resolve the issue as they said it was out of their hands. The Mercure Bedford Central is a wonderful hotel and I highly recommend this brilliant hotel to all.

Dear Guest, Thank you for your wonderful feedback regarding your recent stay at Mercure Bedford Centre Hotel. We are delighted to hear that you enjoyed our exceptional team, stunning location, and comfortable accommodations. Your kind words about our staff and the room amenities are greatly appreciated. We sincerely apologize for the disappointment you experienced with the buffet breakfast. Your comments regarding the limited cold selection and temperature of certain hot items have been duly noted. While our team strives to provide the best possible service, we regret that this aspect did not meet your expectations during your visit. Rest assured, your feedback will be shared with our culinary team for their consideration as we continuously seek to improve our offerings. We appreciate your recommendation of our hotel and hope to welcome you back in the future for another enjoyable stay. Best regards, M Islam Front Office Manager

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Other web-users rate our hotel

  • 557 reviews 8.6/10 Location
  • 1,117 reviews 6.5/10 Room
  • 841 reviews 8.2/10 Service
  • 18 reviews 5.5/10 WiFi
  • 399 reviews 5.5/10 Cleanliness
  • 337 reviews 7.7/10 Breakfast
  • 239 reviews 4/10 Amenities
  • 193 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.