Mercure Bedford Centre Hotel 4 stars 
Customer review rating 4.7/5 
136 reviews
ALLSAFE approved hotel
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Hotel extras
Open for Essential Travelers
Full English Breakfast
24hr Food and Beverage inc Full Dinner Menu
Onsite carpark
Laundry Service
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Information message
Hotel location
Mercure Bedford Centre Hotel
2 St Marys Street
MK42 0AR bedford
united kingdom
Check-in from 14h00
Check out up to 12h00
Our accommodation(s)
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 8
Maximum size: 397 m²
Maximum capacity: 450 people
Maximum banquet capacity: 340 people
Our guest reviews for
Mercure Bedford Centre Hotel
100% genuine reviews from our guests
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TripAdvisor Rating
29 reviews
Nice
Customer review rating 4.0/5
Richard Families - 08/04/2021 Confirmed reviews ALL
Although charged twice by a trainee whom clearly had been left by himself and wasn’t sure he could have done with some help. Resulted in me paying twice! Although picked up could have also done with instructions on coffee machine which was a nice touch
Dear RICHARD L., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. Regarding your stay, of you being overcharged, that issue was raised and resolved, many apologies, we hope the money was returned. The comment you pointed regarding rubbish outside your room, we will focus on ensuring this won't happen again. The issue with the Air con in your room has been reported. we hope that issue was dealt with accordingly straight away within your stay with us. The parking is down to a third party company, in which they do keep us in the loop. If any problems arise, please get in touch, we will more than happy. We do appreciate your feedback with one of our staff, we are glad she resolved any issues to the best of her ability. We really hope you to see you in the near future, We assure you the next stay will live up to your expectations. Sincerely, Chris McGrath Night Audit Supervisor
Friendly experience
Customer review rating 4.5/5
Toby S. Business - 18/03/2021 Confirmed reviews ALL
Staff members are friendly and attentive.
Dear Mr. S., I would like to personally thank you for your high score. We are always happy to welcome you back with open arms when you return to us. Your loyalty is valuable to us, so thank you for staying with us and enjoying your stays. We always try our best to give the highest service to our guests, therefore thank you again for your kind words I am sure all our staff members will appreciate your comments as much as I do. Looking forward to welcoming you back soon. Sincerely, Wiktoria
Great stay, friendly and helpful staff
Customer review rating 5.0/5
Dave W. Solo - 01/03/2021 Confirmed reviews ALL
I booked hotel for my father, he's 74 and was part of the honour guard for Captain Toms funeral, so he was very wary for staying in a hotel etc with all the COVID-19 stuff going on. As a result I wanted to make it as easy as possible for him. I called the hotel after my booking, a very helpful 'Andrea' arranged so I could pay everything for my father, room, parking etc. She explained all the covid related rules and options for dinner & breakfast. This really helped put my father at ease. So big kudos to Andrea, on arrival my father was very impressed with service, help, facilities etc and asked me to extend his thanks. Your staff's help, professionalism & more importantly their friendliness were greatly appreciated.
Dear Mr. Woolley, I would like to personally thank you for your excellent feedback. Your kind words are very much appreciated. Your comments make us all feel joyful and motivated to always deliver a high quality service in our hotel. I am sure Andrea is filled with as much joy and appreciation as all of our staff when reading the kind words you have used to describe our service. We are lucky to be able to host such kind and heart-warming guests like your father and I hope we can welcome you both to our hotel with open arms in better circumstances soon. Once again thank you for your amazing feedback! Sincerely, Wiktoria
Friendly atmosphere
Customer review rating 5.0/5
Toby S. Business - 13/02/2021 Confirmed reviews ALL
The hotel staff are very friendly and will go that extra mile to make the stay a better experience.
Dear Mr. S., Thank you for your wonderful feedback. We are pleased to be able to host you in our hotel and pleased to hear that you enjoy your stays. We always strive to make our guests stay as pleasing and memorable as it can be, therefore I would like to personally thank you for noticing our efforts. I am gladly going to share your feedback with my colleagues who I believe will be as joyful as I am when reading your kind comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiktoria
Excellent stay and service during such turbulent times
Customer review rating 4.0/5
Simon M. Business - 12/02/2021 Confirmed reviews ALL
Very good stay at the hotel. Service, check in and out, staff very polite and jovial to talk too, only a few minor hiccups noted around communication between teams leading to errors in two breakfasts being delivered and an issue appearing with the air conditioner late in the week
Dear SIMON M., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we will look forward to seeing you on your next stay. Sincerely, Chris McGrath Night Audit Supervisor
Our most recent 20 reviews
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