Novotel Leeds Centre Hotel 4 stars

Customer review rating 4.5/5 13,516 reviews

ALLSAFE approved hotel

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How it works?
Novotel Leeds Centre
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+ 15 Services

Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Advantage 4

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Tennis
Business services
  • 9 Meeting room(s)

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR leeds
united kingdom

Tel: +441133969001

Fax: (+44)113/2426445

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS :53.795645, -1.551394

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

THE SOAP FACTORY KITCHEN

Type of cuisine: Regional

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

THE SOAP FACTORY

A design-led cocktail lounge and eatery with a laid-back atmosphere. The perfect location to drop in and have a coffee, lunch, or somewhere to sip cocktails on a Saturday night. Sure to be a firm favourite with locals and visitors to the city alike.

Menu (PDF) Cocktail menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,516 reviews

TripAdvisor Rating 4.0/5

2,602 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

3rd week here - I like the hotel but the guest service requires an uplift

Customer review rating 3.0/5

Gregg Business - 21/09/2021 Confirmed reviews ALL

Pleased with my stays at the hotel in general. Room cleaning - Most other hotels I have stayed at recently do some sort of daily cleaning and although I am not too bothered perhaps this should be considered. The customer service in the restaurant is a little hit and miss, so much so that on my current stay this week I shall not be dining there unless Lauren is there. I would suggest that the staff are given some customer service training and managed more effectively. I have raised this with reception which brings another point in that I doubt if you have a process in place for recording such feedback. If you have then my current room is 204.

Easy electric vehicle charging, Helpful staff

Customer review rating 4.0/5

Chris Couples - 21/09/2021 Confirmed reviews ALL

Great weekend New electric charge points simple Shower screen leaked Coffee tea shelves covered in dust Friendly helpful staff

The room hadnt been cleaned dirty cups toilet had pooh on pan tooth paste in the sink

Customer review rating 0.5/5

Mr H. Couples - 21/09/2021 Confirmed reviews ALL

Very poor

Well located

Customer review rating 4.5/5

Maureen M. Families - 21/09/2021 Confirmed reviews ALL

Very clean and efficient staff

Excellent location, great hotel and friendly staff. We will use again for future meetings.

Customer review rating 5.0/5

Mark B. Business - 20/09/2021 Confirmed reviews ALL

Very pleasant and productive stay.

Dear MARK B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Nice hotel

Customer review rating 4.5/5

Andrew J. Couples - 19/09/2021 Confirmed reviews ALL

Nice clean room, secure parking, pleasant staff, good breakfast

Dear Andrew J., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great stay

Customer review rating 5.0/5

Craig H. Business - 19/09/2021 Confirmed reviews ALL

Very friendly from front desk to breakfast and bar area

Dear Craig H., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent location, lovely clean quiet room

Customer review rating 5.0/5

Rachel C. Solo - 19/09/2021 Confirmed reviews ALL

Easy access to station, fabulous room, extremely quiet, helpful staff, will definitely rebook

Dear Rachel V., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.
Customer review rating 5.0/5

Louise Couples - 18/09/2021 Confirmed reviews ALL

Lovely room, clean, good location, great staff

Hi Louise, We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Guest Services.

Good stay

Customer review rating 4.5/5

Denise Couples - 18/09/2021 Confirmed reviews ALL

We enjoyed our stay .

Dear Enise, We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Louise Guest Services.

Reliable Quality Stay

Customer review rating 5.0/5

B L. Couples - 17/09/2021 Confirmed reviews ALL

I and my husband were staying to celebrate our wedding anniversary. We have used your hotel in Leeds on many occasions both as a family and with friends. The room, as always was clean and well maintained and of a high standard. The staff were helpful and friendly. The hotel itself is well positioned for all facilities in Leeds City Centre. If I had to nit pick (and it is just that) I would say that although I had a coffee machine in my room, there were no pods with it. However, the reception staff were more than happy to get us some. Also I felt the breakfast price increase was a little steep but was still worthwhile for the quality, range and quantity of food on offer.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Louise Stubbs Guest Services.
Customer review rating 4.5/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

Great facilities for meeting. Comfortable room and good location

Dear BRIAN C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good stay

Customer review rating 5.0/5

Mary M. Couples - 16/09/2021 Confirmed reviews ALL

Friendly efficient staff good environment good food clean and very pleasant.

Dear Mary M., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Very well situated,only 5mins into the city centre

Customer review rating 3.5/5

Anonymous Couples - 16/09/2021 Confirmed reviews ALL

Polite staff,and clean rooms apart from small bits of toilet paper behind the toilet door,which you don’t notice u til the toilet door is closed,but apart from that the rooms where very clean,and is ideal for a short break as the Hotel is very Central to the City centre,a special call out to the Guy in the Bar who was very tentative even though he was rushed off his feet at a busy time.

Great place to stay when in Leeds

Customer review rating 4.5/5

Nigel Couples - 16/09/2021 Confirmed reviews ALL

Hotel located close to Leeds city centre (5min walk to station). Lovely clean and spacious rooms and felt safe in these covid times. Breakfast was good with a large choice

Dear Nigel J., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Well located

Customer review rating 3.5/5

Lesley S. Couples - 16/09/2021 Confirmed reviews ALL

We have not stayed with you for a couple of years and was pleasantly surprised at the refurbishments carried out apart from a few issues. The bed was very uncomfortable. Did not like the lighting in room, too dark to read even with the bedside lights. Staff are very helpful.

Relaxed and stress free

Customer review rating 5.0/5

Graham B. Solo - 16/09/2021 Confirmed reviews ALL

Very friendly and relaxed reception team.

Dear Graham B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Close to train station and city centre

Customer review rating 4.5/5

Emma S. Couples - 15/09/2021 Confirmed reviews ALL

Very pleasant and room very clean

Dear Emma S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Coming Home!

TripAdvisor rating 5.0/5

4StephenM Business - 22/08/2021 TripAdvisor review

Great to be back at the Novotel Leeds again after 18 months of lock-down and being unable to visit the office. It was great to see Ludovic and his team again and nice to be made to feel so welcome. After staying at the Novotel now for over 14 years it seems home from home for me when i am in Leeds... the beds are the most comfortable anywhere and the facilities including the bar and the breakfast are sensational. Let's hope that it is not too long before I am back again. Thanks to all

Good stay

TripAdvisor rating 4.0/5

tonysdog1 12/08/2021 TripAdvisor review

Really nice room big tv but controls had no battery cover but it still worked, loved the powerful rain head shower, excellent buffet breakfast, EV ChargePoint was not working, had to pay for onsite parking.

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