Novotel Leeds Centre Hotel 4 stars

Customer review rating 4.5/5 12,757 reviews
Novotel Leeds Centre
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Complimentary gym and sauna facilities for all guests

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Tennis
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR
leeds
united kingdom

Tel: +441133969001

Fax: (+44)113/2426445

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS :53.795645, -1.551394

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Accessible room

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)
Accessible room

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

THE SOAP FACTORY KITCHEN

Type of cuisine: Regional

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SOAP FACTORY

Photo non contractuelle / Strictly non binding

A design-led cocktail lounge and eatery with a laid-back atmosphere. The perfect location to drop in and have a coffee, lunch, or somewhere to sip cocktails on a Saturday night. Sure to be a firm favourite with locals and visitors to the city alike.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,757 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,554 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, comfortable and quiet room.

Customer review rating 4.5/5

Dawn M. Families - 21/02/2020 Confirmed reviews ALL

One night stay - did not use the restaurant or bar. As close to the city centre so more choice when you go for a walk. Car park could be better laid out. Very concerned over the tightness of spaces, and the scratches all over the pillar walls. Feel £15 for overnight parking when staying at hotel is rather expensive.

Great staff and great location.

Customer review rating 4.5/5

A. Families - 21/02/2020 Confirmed reviews ALL

Staying for a concert at First Direct arena. Helped us park as we have a large vehicle and a room upgrade was a nice surprise. Lovely and clean and comfortable beds. Good location, just a 15 minute walk to the arena and at the shops in just over 5 minutes. Good cooked breakfast. Would definitely recommend.

A Perfect Blend of Comfort, Hospitality, and Location

Customer review rating 4.5/5

Akara Families - 20/02/2020 Confirmed reviews ALL

Not many hotels can blend these factors nicely at an affordable price range.

Very good modern hotel

Customer review rating 4.5/5

S. Couples - 20/02/2020 Confirmed reviews ALL

Efficient booking in, great room and breakfast.

Great, until cancelled flight

Customer review rating 4.5/5

Candris Couples - 20/02/2020 Confirmed reviews ALL

This is my second time staying at Novotel. My first stay, I rated it a 10. This one, a 7. The overall accommodations were great, until my flight going home was cancelled. I didn't have any problems booking an extra night, in the same room, but I thought the hotel would offer a cheaper rate as I had no control of my flight being cancelled, forcing me to fly home the following day. I was charged full price, if not more for an extra day. I was already stressed enough of not going home and finding alternative flights for the following day. Paying full price for an extra day stay just added to my anxiety. The hotel is nice, but I expected more from customer service under the circumstances.

Dear Ms M., Thank for responding to our survey and for your feedback. I was sorry to read about you cancelled flight and whilst we would not take advantage of such unfortunate circumstances, the team would just apply the normal pricing policy as they would do every day without discrimination. If you did raise this matter at the time with a member of my team, please let me know and I'll happily look into it. Kind regards, Ludovic Verzi General Manager

All good

Customer review rating 4.5/5

Ac Couples - 19/02/2020 Confirmed reviews ALL

Nice clean room, good hot shower, good breakfast

Dear Andrew C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Staff friendly, but not value for money

Customer review rating 4.5/5

Anonymous Solo - 19/02/2020 Confirmed reviews ALL

Over priced, particularly when adding in parking and breakfast. Very rowdy during the day in reception, more like a club than a hotel.

Dear Mr s., Thank you for responding to our survey and for your feedback which is invaluable to continue to improve the quality of our services Kind regards, Ludovic Verzi General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Overall a very good experience. Clean fresh rooms and a great breakfast

Dear Keith H., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Pleasant experience

Customer review rating 4.5/5

Gooders Couples - 19/02/2020 Confirmed reviews ALL

We had a one nought stay in this well located hotel in Leeds city centre. Check in was efficient (15/02 @ 14:30) although the noise coming from the restaurant area was very loud. Our room on the 5th floor was clean and of a good standard. Breakfast on Sunday morning was fairly chaotic. The buffet area is fairly dark with the food unlabled. The hot drink & waffle machines are in a corner which caused a bit of a "scrum" around them & the door from the kichen opened directly on to the que of people waiting for the hot buffet. The standard of food was good but the experience wasn't great. Overall, we would definitely stay in the hotel again but make alternative breakfast arrangements.

Weekend getaway

Customer review rating 4.5/5

Stewart Couples - 19/02/2020 Confirmed reviews ALL

I have stayed here many times and this time was a little disappointing. Room felt tired and when we checked in no towels or tea and coffee. Room wasnt services on the Saturday just towels brought up when I called. No apology

Good location

Customer review rating 4.5/5

Sharon Families - 19/02/2020 Confirmed reviews ALL

Stained carpet. Drab interior. Food awful evening meal Accommodated large group. Receptionist very welcoming. Breakfast good

Dear Ms S., Thank you for responding to our survey and for your feedback. Please accept my apologies for the shortfall experienced which are not typical of our good standard and please be assured these are being addressed. Kind regards, Ludovic Verzi General Manager

Well located

Customer review rating 4.5/5

Rye N. Families - 19/02/2020 Confirmed reviews ALL

Full enjoyed it relaxed family friendly hotel

Well loacted and a good stay, restaurant excellent

Customer review rating 4.5/5

Isabella Business - 19/02/2020 Confirmed reviews ALL

I was there because of work, so it was perfect. Quiet and comfortable room. Restaurant excellent for dinner and breakfast was perfect.

Dear Isabella B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Adequate for 1 night

Customer review rating 4.5/5

Paul Couples - 18/02/2020 Confirmed reviews ALL

Misleading information given when booking resulted in a more expensive superior room being booked unnecessarily. Hotel facilities were good and decent location. Bed was incredibly uncomfortable leading to a sleepless night

Dear Mr T., Thank you for responding to our survey and for your feedback. Whilst I am not personally aware of any misunderstanding with your reservation, if you have the time to forward me the details and the issue encountered, I'll happily look into it as we would not knowingly mislead customers. Kind regards, Ludovic Verzi General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

very satisfactory

Dear Cheryl W., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good location and food, but a bit improvement of service is needed

Customer review rating 4.5/5

Christopher S. Business - 18/02/2020 Confirmed reviews ALL

I stayed 13 nights in Novotel Leeds Centre. Good location and food, but a bit dissatisfy about the water pressure of bathing shower, stinky wash basin and housekeeping service. (Including the faulty fire alarm in the night) I'm appreciated the stinky basin was solved quickly. But around 3-4 nights the room was only partly made up, water in the fridge was also not been refilled of those days. I have called front desk for follow up before going out, but finally nothing was done after I back to my room. Hope these points will be improved afterwards.

Dear Mr S., Thank you for responding to our survey and for your feedback. Please accept my apologies for these oversights which are not typical of our usually good standard but will be addressed in the team. I am sorry about the fire alarm on the 13th February which was activated by another guest. Our guests safety being of the utmost importance, the system will remain activated until we have investigated the exact source even if it is indeed inconvenient. Thankfully, these occurrences are extremely rare. Finally, should you intend to stay in the area again in the future, please contact me directly. Kind regards, Ludovic Verzi General Manager

Well located with parking

Customer review rating 4.5/5

Mrs W. H. Couples - 18/02/2020 Confirmed reviews ALL

Third stay in this hotel parking available walking distance from train station short walk into city centre Rooms always clean and the soap factory do good food at reasonable prices

Dear wendy h., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Not up to usual standard

Customer review rating 4.5/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Cleaning after first night was poor and didn’t top up coffee and sugar. Across the 3 nights I stayed I had breakfast at different times. The cooked food was generally overcooked and not very warm... even when freshly fried eggs came out they were completely overcooked and like rubber. Also the fresh items, yogurt etc wasn’t kept topped up. On my third night I had just gone to bed only to be woken by a fire alarm

Dear Mr O., Thank you for responding to our survey and for your feedback. Please accept my apologies regarding breakfast which has been addressed with the relevant Managers for this area. Also, I am sorry about the fire alarm which was activated by another guest on that night. Our guest safety being of the utmost importance, our system will remain activated until the exact source of the alarm has been located and investigated. Thankfully these occurrences are extremely rare. Kind regards, Ludovic Verzi General Manager

Good stay

Customer review rating 4.5/5

Ashleigh D. Couples - 17/02/2020 Confirmed reviews ALL

Greeted nicely by reception, the room was very modern and clean and tidy. Overall stay was great, would recommend!

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Louise Stubbs Guest Services.

Amazing stay

Customer review rating 4.5/5

Kelly H. Couples - 17/02/2020 Confirmed reviews ALL

Stayed one night in executive delux room . Was blown away . Great bar . Great breakfast . Very clean place . Will visit again

Dear James P., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.
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