Novotel Leeds Centre Hotel 4 stars

The room was very comfortable. The shower excellent. The food delicious. I had confidence in the cross infection protocols. The reception staff were very friendly and efficient. We left on Saturday 13th at around 6 pm. The lady at the desk was extremely observant and helpful to make sure I found my way to the carpark. She is the kind of person I would not hesitate to employ.

The Hotel was clean and well presented and the staff were friendly and helpful if asked any questions

The customer service was exemplary and a true credit to the brand. The room was very good despite some maintenance issues. Would definitely recommend this hotel.

Here for business, during pandemic but Louise at reception was lovely and sorted out my dinner and breakfast which got brought up to my room and the food was all delicious. The only issue was that there was some hair on the bath/under shower door which was slightly off putting but the rest of the room was great and staff were very friendly

Due to Covid-19 I was forced to stay in the Novotel Leeds from 09/11/2020-20/02/2021 .I cannot recommend this hotel enough.Having stayed in hotels in quite a lot of countries around the world it was refreshing to experience this hotel under such difficult circumstances.Starting with 1)Paul,Night Manager an absolute gentleman,incredibly polite and willing to go to any lengths to make your stay seamless & a true asset to the Accor group.2)Karina a consumate professional,polite with the abilities of a psychologist to diffuse difficult situations.3)Emanuela who has the patience of Jobe and amazing generosity of both time and patience.4)Thalia,absolutely nothing was an inconvenience or too much trouble for her during my time here.5)Baz(Food & Beverage Manager),a particularly polite & detail orientated individual when it came to your food needs,a true beneficial asset to have in any hotel. 6) Louise as an assistant Manager she demonstrated a continuously generous & understanding attitude towards my plight due to the the COVID-19 Isolation on an ongoing basis. Finally Ludovic I have to save the best commendation for last.Zizzi whom I spoke to most days she was working was incredibly helpful,friendly and diligent in her duties,But I have to commend her finally on the last night spent in the hotel she went to extraordinary lengths to make sure I would have a hard copy of all documents I needed to get back to Ireland.She is an absolute diamond when it comes to Customer Service. In short it appears you have assembled a fantastic team of professionals to work with you in your Novotel & should be very proud of these individuals. Yours Sincerely Andy Cahill1

Due to Covid my original booking at the ibis Stylus has been transferred to the Novotel. There were many last minute changes prior the check in date but the reception team have been very patient and understanding every time. All guest were very satisfied with their stay and the breakfast was amazing!

Your staff are fantastic but I returned home with 4 large painful bites after a week with you. Room 434. Might be worth looking at that.

I’m staying here for work as I’m NHS . The hotel staff are pleasant and my stay has been a good experience.

Can't fault the service, however booking an executive suite it should have been toastie. However it was very cold even with the small oil heater that was supplied. We tried to make the most of the journey, that was due to medical reasons. Both Myself, IT Technician, and my Wife, Mental Health Nurse, were looking forward to the time away, but the lack of warmth did but a dampener on the stay

I've stayed at the Novotel in Leeds before, during brighter times, but this was my first hotel stay since the pandemic began. I spend much of my working life in hotels. From the moment I arrived, safety procedures were impeccable; hand gel was ubiquitous, screens were in the right places, and social distancing was observed. But... underneath the masks the smiles remained - the staff were friendly, kind, accommodating, and flexible. As I was working night shifts, my breakfast time was unpredictable; nonetheless, the staff made sure I was well fed and did so without a grumble. Dinner was excellent, safely delivered to my room, and I genuinely felt that the staff were taking pride in doing their jobs 'as normal' despite nothing being normal. Overall, a flawless experience - great work from the entire team, with special thanks to Manuela who was cheerful and welcoming.

Check in very efficient, room spot on, excellent value.

We had to stay in Leeds during the Covid lockdown in Jan 2021. The hotel was nearly empty and for obvious reasons the restaurants and bar areas were closed. We found the reception staff to be very welcoming and extremely helpful. Breakfast and dinner were both available as room service, the menu choice was good given the circumstances, the quality was excellent and delivery prompt.

Lovely spacious room, excellent service.

I hadn't been to this hotel for nearly 18 months and yet the lady on reception recognised me and greeted me warmly. The rooms are comfortable, the location good for the station and city centre, and the room service that's required at the moment delivered tasty food in a timely manner. Thanks.

The room was nice not great . staff responsive to all needs , previously stopped here when the breakfast was superb not average , obviously lots of service and quality lost due to coronavirus . the hotel was situated near to town centre ,shops and restaurants