Novotel Leeds Centre Hotel 4 stars

Customer review rating 4.5/5 13,056 reviews

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Room 1

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Novotel Leeds Centre
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+ 16 Services

Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Advantage 4

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Tennis
Business services
  • 9 Meeting room(s)

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR leeds
united kingdom

Tel: +441133969001

Fax: (+44)113/2426445

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS :53.795645, -1.551394

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 queen-size bed and sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room with 1 queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Executive Room with 1 queen-size bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)
Rooms

Our restaurants and bars

THE SOAP FACTORY KITCHEN

Type of cuisine: Regional

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SOAP FACTORY

Non contractual photo

A design-led cocktail lounge and eatery with a laid-back atmosphere. The perfect location to drop in and have a coffee, lunch, or somewhere to sip cocktails on a Saturday night. Sure to be a firm favourite with locals and visitors to the city alike.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,056 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,579 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Brilliant location and a tremendously well fitted out hotel.

Customer review rating 5.0/5

Stephen Y. Business - 04/04/2021 Confirmed reviews ALL

Loved it.

Good for Business!

Customer review rating 4.5/5

Neil W. Business - 01/04/2021 Confirmed reviews ALL

Stayed overnight on business trip. Despite the hotel operating under restrictions, staff were very friendly and check in was quick and efficient. Hotel very clean and plenty of sanitisers around. Executive room very spacious and comfortable and it was pleasant enough to stay in and enjoy a mini picnic for my evening meal. Look forward to returning when bar and restaurant are open again!

Dear N W., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good location, clean and tidy

Customer review rating 4.5/5

Rhiannon G. F. Business - 31/03/2021 Confirmed reviews ALL

2 night business trip, hotel was clean.

Dear Rhiannon Graham-F., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.
Customer review rating 2.0/5

Noah W. Business - 31/03/2021 Confirmed reviews ALL

reception were not hospitable or friendly and doors were always locked

Great staff and lovely hotel

Customer review rating 4.0/5

Yamin K. Business - 19/03/2021 Confirmed reviews ALL

This is a lovely hotel. Staff are great!

Dear anne sharpe-K., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

The room was very comfortable, the shower excellent and the food delicious.

Customer review rating 5.0/5

C. T. Business - 15/03/2021 Confirmed reviews ALL

The room was very comfortable. The shower excellent. The food delicious. I had confidence in the cross infection protocols. The reception staff were very friendly and efficient. We left on Saturday 13th at around 6 pm. The lady at the desk was extremely observant and helpful to make sure I found my way to the carpark. She is the kind of person I would not hesitate to employ.

Customer review rating 4.0/5

Jjm Business - 08/03/2021 Confirmed reviews ALL

The Hotel was clean and well presented and the staff were friendly and helpful if asked any questions

Dear Jeffrey M., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent Customer Service during tough Pandemic Times

Customer review rating 5.0/5

A W. Business - 07/03/2021 Confirmed reviews ALL

The customer service was exemplary and a true credit to the brand. The room was very good despite some maintenance issues. Would definitely recommend this hotel.

Lovely hotel, shame that the seating areas and restaurant are not in use. Great location

Customer review rating 5.0/5

Anonymous Business - 23/02/2021 Confirmed reviews ALL

Here for business, during pandemic but Louise at reception was lovely and sorted out my dinner and breakfast which got brought up to my room and the food was all delicious. The only issue was that there was some hair on the bath/under shower door which was slightly off putting but the rest of the room was great and staff were very friendly

Oustanding

Customer review rating 5.0/5

Andy C. Solo - 20/02/2021 Confirmed reviews ALL

Due to Covid-19 I was forced to stay in the Novotel Leeds from 09/11/2020-20/02/2021 .I cannot recommend this hotel enough.Having stayed in hotels in quite a lot of countries around the world it was refreshing to experience this hotel under such difficult circumstances.Starting with 1)Paul,Night Manager an absolute gentleman,incredibly polite and willing to go to any lengths to make your stay seamless & a true asset to the Accor group.2)Karina a consumate professional,polite with the abilities of a psychologist to diffuse difficult situations.3)Emanuela who has the patience of Jobe and amazing generosity of both time and patience.4)Thalia,absolutely nothing was an inconvenience or too much trouble for her during my time here.5)Baz(Food & Beverage Manager),a particularly polite & detail orientated individual when it came to your food needs,a true beneficial asset to have in any hotel. 6) Louise as an assistant Manager she demonstrated a continuously generous & understanding attitude towards my plight due to the the COVID-19 Isolation on an ongoing basis. Finally Ludovic I have to save the best commendation for last.Zizzi whom I spoke to most days she was working was incredibly helpful,friendly and diligent in her duties,But I have to commend her finally on the last night spent in the hotel she went to extraordinary lengths to make sure I would have a hard copy of all documents I needed to get back to Ireland.She is an absolute diamond when it comes to Customer Service. In short it appears you have assembled a fantastic team of professionals to work with you in your Novotel & should be very proud of these individuals. Yours Sincerely Andy Cahill1

Excellent Service

Customer review rating 5.0/5

T. Business - 15/02/2021 Confirmed reviews ALL

Due to Covid my original booking at the ibis Stylus has been transferred to the Novotel. There were many last minute changes prior the check in date but the reception team have been very patient and understanding every time. All guest were very satisfied with their stay and the breakfast was amazing!

Staff great but think was bitten by bed bugs

Customer review rating 3.0/5

Sue T. Business - 14/02/2021 Confirmed reviews ALL

Your staff are fantastic but I returned home with 4 large painful bites after a week with you. Room 434. Might be worth looking at that.

Dear Ms T., Thank you for responding to our survey and I am sorry for the delay in responding (site disconnected for a few weeks). I hope you sought professional medical advice at the time as having investigated that specific room everything seems is in order. Just so you know, we also have a preventive treatment in place to prevent this kind of incident. Please let me know if there is anything I can do for you. Kind regards, Ludovic Verzi General Manager

Nice hotel

Customer review rating 4.0/5

Anonymous Business - 14/02/2021 Confirmed reviews ALL

I’m staying here for work as I’m NHS . The hotel staff are pleasant and my stay has been a good experience.

Dear Jules H., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great location, very cold room

Customer review rating 2.5/5

Dai D. Couples - 12/02/2021 Confirmed reviews ALL

Can't fault the service, however booking an executive suite it should have been toastie. However it was very cold even with the small oil heater that was supplied. We tried to make the most of the journey, that was due to medical reasons. Both Myself, IT Technician, and my Wife, Mental Health Nurse, were looking forward to the time away, but the lack of warmth did but a dampener on the stay

Dear Mr D., Thank you for responding to our survey and please accept my apologies for this experience which should not have happened. This might be a bit late but I would be more than happy to speak directly with you and should you intend to stay in the area again in the future, please contact me directly. Kind regards, Ludovic Verzi General Manager

Terrific experience, chiefly down to quality of staff

Customer review rating 5.0/5

Olly Business - 08/02/2021 Confirmed reviews ALL

I've stayed at the Novotel in Leeds before, during brighter times, but this was my first hotel stay since the pandemic began. I spend much of my working life in hotels. From the moment I arrived, safety procedures were impeccable; hand gel was ubiquitous, screens were in the right places, and social distancing was observed. But... underneath the masks the smiles remained - the staff were friendly, kind, accommodating, and flexible. As I was working night shifts, my breakfast time was unpredictable; nonetheless, the staff made sure I was well fed and did so without a grumble. Dinner was excellent, safely delivered to my room, and I genuinely felt that the staff were taking pride in doing their jobs 'as normal' despite nothing being normal. Overall, a flawless experience - great work from the entire team, with special thanks to Manuela who was cheerful and welcoming.

Excellent location

Customer review rating 4.5/5

Albi Solo - 07/02/2021 Confirmed reviews ALL

Check in very efficient, room spot on, excellent value.

Dear Albert S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Hotel Stay During Covid Lockdown

TripAdvisor rating 5.0/5

grahamrclayton 21/01/2021 TripAdvisor review

We had to stay in Leeds during the Covid lockdown in Jan 2021. The hotel was nearly empty and for obvious reasons the restaurants and bar areas were closed. We found the reception staff to be very welcoming and extremely helpful. Breakfast and dinner were both available as room service, the menu choice was good given the circumstances, the quality was excellent and delivery prompt.

Thank you very much for your kind review and we all hope to have the opportunity to welcome you back in better times. kind regards, Ludovic

Spacious Room

Customer review rating 4.0/5

Mary Business - 12/01/2021 Confirmed reviews ALL

Lovely spacious room, excellent service.

Dear Mary A., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great service that keeps me coming back

TripAdvisor rating 5.0/5

callcottstreet Business - 13/12/2020 TripAdvisor review

I hadn't been to this hotel for nearly 18 months and yet the lady on reception recognised me and greeted me warmly. The rooms are comfortable, the location good for the station and city centre, and the room service that's required at the moment delivered tasty food in a timely manner. Thanks.

Thank you for your kind review and comments. We all look forward to welcome you back on your next visit to Leeds. Kind regards, Ludovic

COVID 19

TripAdvisor rating 4.0/5

wombat262 02/11/2020 TripAdvisor review

The room was nice not great . staff responsive to all needs , previously stopped here when the breakfast was superb not average , obviously lots of service and quality lost due to coronavirus . the hotel was situated near to town centre ,shops and restaurants

Thank you for your review and for your feedback. We hope to have the opportunity to welcome you back on a future visit to Leeds. Kind regards, Ludovic

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