Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,410 reviews

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4 Whitehall, Whitehall Quay, LS1 4HR LEEDS, United Kingdom

Description

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking

Our accommodation(s)

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Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Telephone
Fax +44 113 242 6445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,410 reviews

TripAdvisor Rating  4.2/5  2,784 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Jasper H. Friends - Confirmed reviews ALL

It was ok.

Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and will take your suggestions on room updates on board for improvement. We hope to welcome you back in the future for an improved experience. Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 3.5/5

Robert P. Solo - Confirmed reviews ALL

Staff were great and courteous and the location was very convenient for both the city and train station. The inside of the hotel looked tired in places and the carpets in the room need a refresh as there are stains in some places. Cleanliness overall was okay but could have been better. I didn't have breakfast in the hotel party because I thought this was expensive for what it was.

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff courteous and our location convenient. We appreciate your comments about the condition of the hotel and the cleanliness, and we will take this into consideration for future improvements. Regarding breakfast, we strive to offer quality options, and we regret that you found it to be expensive. Your insights are valuable and we do hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Really not a superior room!

TripAdvisor rating 2.0/5

Anna2go TripAdvisor review

My husband and I have just returned from a two day break. We were very disappointed with the 'superior'room (109) allocated to us. The carpet was worn and filthy with several cigarette marks in it! The brown themed room was also dark and uninviting. The website states free bottled water is supplied and we didn't have any. On the second night when towels were replaced we received just one bath and hand towel. Breakfast was ok but was not relaxing as three small children were running around in the buffet area unsupervised and couldn't reach the hot food from the bar properly so I helped them to plate it. They were not holding the implements provided properly to enable them to put anything on their plates either which was unhygienic. We won't be returning to this hotel.

Dear Anna2go, Thank you for sharing your feedback regarding your recent stay. I sincerely regret to hear that your experience did not meet your expectations. The condition of the room you describe is certainly not reflective of our usual high standards, and I appreciate you bringing this to our attention. I apologise for the lack of complimentary bottled water and additionally, I understand how the breakfast environment ,at that point in time, was not a relaxing experience for you. We take great pride in our breakfast, both the variety and the service and it saddens me to read that you did not get to enjoy the usual breakfast experience due to the unsupervised children. Thank you again, and I hope you may reconsider a future stay with us Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 4.5/5

Wendy A. S. Business - Confirmed reviews ALL

The hotel is convenient for the train station and town centre. Staff were friendly and helpful. My room was very clean and comfortable, and quiet. Breakfast was very good with plenty of choice. I have stayed here before and would be happy to return.

Thank you for your kind words and for choosing to stay with us again. We are delighted to hear that you enjoy our convenient location, the cleanliness of your room, and the breakfast selection. We look forward to welcoming you back on your next visit. Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 5.0/5

Jennifer S. Families - Confirmed reviews ALL

Excellent location, clean, spacious rooms with air con. Wonderful evening meal in the restaurant along with fantastic breakfast. Lovely staff.

Thank you for your kind words about our hotel’s cleanliness, location, and dining experiences. We are delighted to hear you enjoyed your stay and appreciated our staff's service. Your feedback is greatly valued, and we look forward to welcoming you back! Warm regards, Joanne Joyce Guest Services Manager

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Other web-users rate our hotel

  • 1,598 reviews 9/10 Location
  • 2,029 reviews 8.1/10 Room
  • 1,664 reviews 9.3/10 Service
  • 23 reviews 6.7/10 WiFi
  • 868 reviews 7.7/10 Cleanliness
  • 865 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.