Novotel Leeds Centre Hotel 4 stars

Customer review rating 4.5/5 12,986 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Leeds Centre
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Advantage 4

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Tennis
Business services
  • 9 meeting room(s)

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR
leeds
united kingdom

Tel: +441133969001

Fax: (+44)113/2426445

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS :53.795645, -1.551394

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 queen-size bed and sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room with 1 queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Executive Room with 1 queen-size bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

THE SOAP FACTORY KITCHEN

Type of cuisine: Regional

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SOAP FACTORY

Non contractual photo

A design-led cocktail lounge and eatery with a laid-back atmosphere. The perfect location to drop in and have a coffee, lunch, or somewhere to sip cocktails on a Saturday night. Sure to be a firm favourite with locals and visitors to the city alike.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,986 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,573 reviews

Good location very clean pleasant staff

Customer review rating 4.5/5

Heather Couples - 25/10/2020 Confirmed reviews ALL

From the moment we checked in and found Rose petals chocolates and balloons on our bed we knew we where going to have a very pleasant stay. The hotel was clean and we felt safe with all that’s going on.

Effortless

Customer review rating 4.5/5

Peter L. Solo - 25/10/2020 Confirmed reviews ALL

Good room , helpful staff ,safe pain free experience

Good location

Customer review rating 4.5/5

Vicky Couples - 25/10/2020 Confirmed reviews ALL

Nice hotel large space rooms clean easy to grrr to bar nice staff friendly

Dear Vicky C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Perfect location, so clean

Customer review rating 4.5/5

Grace Couples - 24/10/2020 Confirmed reviews ALL

This is our second stay in the past few months and wouldn’t go anywhere else. Absolutely spotless and so close to all restaurants etc

Dear Jordan L., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great overall experience

Customer review rating 4.5/5

Anonymous Business - 24/10/2020 Confirmed reviews ALL

Have stayed 3 times now most recently for 4 nights. Each time the staff have been great friendly but not in a forced way just easy going, welcoming and helpful. The rooms are a really good size, clean, comfortable with lovely decor. Good menu in the restaurant and bar and the dishes I've had were really good. Would highly recommend.

Dear Aaron A., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.
Customer review rating 4.5/5

Ellen Families - 22/10/2020 Confirmed reviews ALL

Very friendly and helpful staff

Dear Ellen C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Perfect location

Customer review rating 4.5/5

Lili Couples - 20/10/2020 Confirmed reviews ALL

it was a super cozy hotel

Hi Leiya, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise Guest Services.

Excellent

Customer review rating 4.5/5

Anne-charlotte Business - 19/10/2020 Confirmed reviews ALL

The room was clean and stunning, with good amenities. The staff was very polite, fast and welcoming.

Dear Ms P., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Louise Stubbs Guest Services.

Perfect Location

Customer review rating 4.5/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Seamless and easy.

Hi Lee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise Guest Services.

Not clean

Customer review rating 4.5/5

Laura A. Couples - 18/10/2020 Confirmed reviews ALL

Stains on the floor, toilet was dirty, rubbish left on the floor from previous guests.

Dear Laura/Lewis a., Thank you for responding to our survey and for your feedback. Please accept my apologies for this experience which is not typical of our usually good standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Monika Rominska

Nice room, shocking service at breakfast

Customer review rating 4.5/5

Sarah Couples - 18/10/2020 Confirmed reviews ALL

The room was clean and spacious, could have done with more than 2 tea bags, but the receptionist happily supplied more when asked. The entire stay was let down by breakfast. We selected half 9 to go down for food. We were shown a seat and then sat for FOURTY minutes without so much as a drink. I had to ask for one and we were told our food would be out soon, strange as we hadn't said what we wanted. Full English was brought out, eggs had been stood for so long they were inedible. 3 seperate tables had given up on waiting for food. We were never offered a drink (had to ask), we weren't offered cereal, fruit or pastries, despite being able to see them. Our food was put in front of us and the waitress scurried away, we had no cutlery! So we had to wait another 5 minutes to actually eat. It was after 11am that we managed to get out from breakfast, meaning we did not make our lunch reservation that we were really looking forward to because we had just had breakfast.

Dear Sarah W., Thanks for email and sorry for the delay. Firstly, please accept my sincere apologies for the standards of breakfast received on your stay, Unfortunately, that particular day Breakfast was hit with large number of guests at the same time, however this is not an excuse for the poor experience. please be assured appropriate staff re-training is now being undertaken reviewing our breakfast service. Thank you for your valuable feedback and as a result whilst we are trying to improve our service in these difficult times I understand reception have given complimentary car park on check out,However I would like to offer you complimentary breakfast and a free executive upgrade when you visit us in future. Please contact me directly at h3… and we will arrange this for you. Sincerely, Baz, Food and Beverage Manager

Located well

Customer review rating 4.5/5

Anonymous Couples - 18/10/2020 Confirmed reviews ALL

Good

Hi Simon,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Louise Stubbs Guest Services.

Good stay

Customer review rating 4.5/5

Danniella L. Couples - 18/10/2020 Confirmed reviews ALL

Hotel is lovely. Staff is great and friendly. Food could be better

Dear Danniella, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Louise Guest Services.

Well located

Customer review rating 4.5/5

Liam H. Couples - 13/10/2020 Confirmed reviews ALL

Great hotel , not a great sleep

Dear Liam, Thank you for taking the time to share your feedback, I am sorry you didn't sleep well, our Housekeeping team will ensure all ok with the bed in your room. We hope to welcome you back to our hotel very soon! Sincerely, Louise Guest Services.

Very friendly & to a high standard

Customer review rating 4.5/5

C B. H. R. T. N. L. Families - 10/10/2020 Confirmed reviews ALL

Great location got all falities u need very inviting friendly atmosphere & warm welcoming staff would recommend to friends & family certainly will rebook when next in L.

Dear Ian B., We very much appreciate your comments regarding your stay at the Novotel L. Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent Staff

Customer review rating 4.5/5

Anonymous Business - 09/10/2020 Confirmed reviews ALL

We stayed two nights to attend a course, given the current restrictions there were very few guests and very few staff. All of the staff were very friendly and helpful and work working extremely hard covering a number of roles. Everywhere was clean with lots of sanitiser etc. we felt totally safe.

Dear Melanie A., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent location and venue

Customer review rating 4.5/5

Jo Business - 09/10/2020 Confirmed reviews ALL

Extremely close to the train station, very clean and pleasant. Was on a two day course at the hotel so made sense to stay over and the food was excellent. My only issue was despite strict social distancing rules when it came to the pre-booked lunches, despite the restaurant being practically empty, all 11 of us were squashed on to two long tables with absolutely no distancing forcing us to be literally pressed against the people on either side of us and with less that a metre distance from the person facing us. Other than that, it was great.

Modern, clean and good location

Customer review rating 4.5/5

Anonymous Business - 09/10/2020 Confirmed reviews ALL

Very pleasant stay, nice modern hotel and very helpful staff. We got a free upgrade on checkin. Despite the huge brand new smart tv in the room, online services like Netflix were disabled. This was the only thing that let it down, seems a shame they don’t have something fairly simple like that these days after a lot of effort has gone into making it a modern and swish design. (And an expensive TV, that would definitely come with those services buying it off the shelf as a consumer).

Dear Mr P., Thank you for taking the time to share your feedback, this will be shared with the Management team. We hope to welcome you back to our hotel very soon! Kind Regards, Louise Stubbs Guest Services.

Great location

Customer review rating 4.5/5

Michaela Couples - 06/10/2020 Confirmed reviews ALL

loved our stay here great location not to far from city centre . Rooms are very spacious . We were asked if wanted a bath and shower room or just a shower. We opted for the bath and shower. Covid restrictions all in place didn’t feel uncomfortable at any time . What’s app reception for more tea cups , were brought up within minutes. Would definitely stay again no problem.

Dear Shaun S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good location with parking

Customer review rating 4.5/5

Sarah F. Friends - 06/10/2020 Confirmed reviews ALL

Lovely clean hotel great location with parking

Hi Sarah,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise Guest Services.

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