Customer review rating 4.5/5 13,516 reviews
ALLSAFE approved hotel
Central location, with a five-minute walk from main station
Locally inspired Cocktail Lounge & Kitchen: The Soap Factory
On-site meeting facilities with a dedicated floor
Nearby access to local pubs and restaurants
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Standard Room with 1 queen-size bed and sofa
Superior Room with 1 queen-size bed
Executive Room with 1 queen-size bed and sofa
Number of meeting rooms: 9
Maximum size: 100 m²
Maximum capacity: 100 people
Maximum banquet capacity: 80 people
100% genuine reviews from our guestsFind out more
3rd week here - I like the hotel but the guest service requires an uplift
Gregg Business - 21/09/2021 Confirmed reviews ALL
Pleased with my stays at the hotel in general. Room cleaning - Most other hotels I have stayed at recently do some sort of daily cleaning and although I am not too bothered perhaps this should be considered. The customer service in the restaurant is a little hit and miss, so much so that on my current stay this week I shall not be dining there unless Lauren is there. I would suggest that the staff are given some customer service training and managed more effectively. I have raised this with reception which brings another point in that I doubt if you have a process in place for recording such feedback. If you have then my current room is 204.
Easy electric vehicle charging, Helpful staff
Chris Couples - 21/09/2021 Confirmed reviews ALL
Great weekend New electric charge points simple Shower screen leaked Coffee tea shelves covered in dust Friendly helpful staff
The room hadnt been cleaned dirty cups toilet had pooh on pan tooth paste in the sink
Mr H. Couples - 21/09/2021 Confirmed reviews ALL
Maureen M. Families - 21/09/2021 Confirmed reviews ALL
Very clean and efficient staff
Excellent location, great hotel and friendly staff. We will use again for future meetings.
Mark B. Business - 20/09/2021 Confirmed reviews ALL
Very pleasant and productive stay.
Our most recent 20 reviews
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