Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,453 reviews

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4 Whitehall, Whitehall Quay, LS1 4HR LEEDS, United Kingdom

Description

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking

Our accommodation(s)

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Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Telephone
Fax +44 113 242 6445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,453 reviews

TripAdvisor Rating  4.2/5  2,806 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Kerri L. Friends - Confirmed reviews ALL

Beautifully clean and comfortable. Staff were friendly and helpful. Exactly what I wanted for a nice break and a trip to the Christmas markets. Great location!

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our location was perfect for your Christmas markets trip. We hope to welcome you back soon! Warm regards, Joanne Joyce Guest Services Manager

Good, could easily be better.

TripAdvisor rating 4.0/5

GuroWesheba TripAdvisor review

The hotel location is great. It is a short walk to the city center and the train station. The room was clean, and housekeeping was available every day. It has a cozy bar and restaurant serving a good selection of food and drinks. We had the vegan burger, which was delicious. We were a little disappointed with the reception staff - it took them three days to resolve an issue with our inactive key card, until one friendly gentleman from the maintenance team decided to change the faulty door lock. One receptionist was even unnecessarily impolite to listen to our inconvenience. All in all, a good hotel for value, but could be great with more helpful staff.

Dear GuroWesheba, Thank you for taking the time to share your experience We are delighted to hear that you enjoyed your room, our location and the food However, I sincerely apologise for the inconvenience you faced regarding your key card and the reception staff's service. We aim to provide helpful and courteous assistance to all our guests, and it is disheartening to learn that we fell short in this instance. Your feedback is valuable, and we will ensure it is addressed We appreciate your understanding and hope to welcome you back in the future for an even better stay Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 4.5/5

Kathryn S. Families - Confirmed reviews ALL

Lovely, comfortable stay. Fab breakfast too. Only recommendation would be to put the comp water back in the rooms!

Thank you for your positive feedback. We are delighted to hear you had a lovely and comfortable stay, and that you enjoyed our breakfast. We appreciate your suggestion regarding complimentary water and will certainly take it into consideration for the future Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 4.5/5

Tracey P. Couples - Confirmed reviews ALL

Great stay , comfortable bed. A bottle of water in the fridge would have been great.

Dear Tracey P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable night's rest. We appreciate your suggestion about providing a bottle of water in the fridge and will consider it for future improvements. Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 4.0/5

Liam W. Couples - Confirmed reviews ALL

Stopped Wednesday 17th December. Have stayed before but not for a while. The room was a superior one on the top (6th) floor. Room was comfortable. Bed, very comfortable. Had planned to eat out but decided to give the Soapbox restaurant a try on account of the weather. I'm on a gluten free diet now so eating anywhere can often be complicated (and limited) I had a Lamb main (GF) which I found super tasty. My wife's non GF dish was very good too. The staff in the Soapbox were very helpful and accommodating. Had Breakfast the next day and found a range of items that I could eat including sausages (not always the case in hotels). Again staff there were very helpful. Only negatives from our stay was that the room felt cold. (we fiddled with the aircon but it didn't make much difference) Only other gripe was that we tried to play some movies from a hardrive by connecting it to a USB plug near to the TV. The TV wouldn't connect up to it. Chromecast would be a good option...That said, we enjoyed the stay

Thank you for taking the time to share your experience at Novotel Leeds Centre. We are pleased to hear that you found your room comfortable and enjoyed your dining experience at the Soapbox restaurant, particularly with regard to your gluten-free diet. It is wonderful to know that our staff were accommodating and helpful during your stay. We appreciate your feedback regarding the temperature of your room and the challenges you faced with the TV connectivity. We understand how important it is for our guests to enjoy a warm and comfortable environment and to have access to entertainment options. We value your suggestions and will consider them for future improvements. We hope to welcome you back soon for another enjoyable stay. Warm regards, Joanne Joyce Guest Services Manager

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Other web-users rate our hotel

  • 1,571 reviews 9/10 Location
  • 1,965 reviews 8.1/10 Room
  • 1,663 reviews 9.4/10 Service
  • 26 reviews 8/10 WiFi
  • 904 reviews 8.6/10 Breakfast
  • 854 reviews 7.6/10 Cleanliness
  • 5 reviews 2/10 Pool

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