The hotel itself and services were good. Location was what we needed and the room was clean and comfortable. However we had elements of our stay that were awful and received poor communication whilst on site and no follow up. On the first night of our stay the fire alarm starting going off around 3am. It turned off and then went off again. We started evacuating our room (on the 12th floor, via the stairs). As we went down we passed a staff member coming up. If we hadn’t asked her what was going on she would’ve let us continue down. When asked she replied it was not a fire and we could return to our room which we did. At around 5am the alarm went off again and continued. We, along with many others, evacuated our room and congregated into the foyer. There was no co-ordinated communication from any staff. Only one staff member was visible and was on the phone at the fire panel. It was never clear to us whether we could return to our room, whether we needed to leave the building etc. There was no sharing of information or compensation for the considerable inconvenience. The rumour amongst guests was that someone was vexatiously setting off the alarm and that security had been called. If this is the case I hope they were removed. We stayed another night (uneventful) but no attempt was made to communicate with us a review of what had happened or a corporate acknowledgement of the negative impact on our stay.

The fire alarm was set off in the middle of the night, it then went off again we were reassured that security were up on the 11th floor where it had been going off this turned out to be a lie as it was set off again. The person working the night shift did nothing to reassure people and ignored the female guests who asked questions about what was going on. The staff did not seem to care about what had happened

Hotel was near the centre so not a far walk. The room was clean and shower was great. The staff were friendly and helpful. The breakfast was great and a nice selection also the bar area served food late at night, this was affordable and good and convenient. Unfortunately we were woke up at 4am with a fire alarm that continued to go off until after 5am! We had a big day planned at a festival and we were so tired from not having a good night's sleep. The toilets at the bar area had fesus smeared around the seat and were very dirty, I wouldn't have expected this low level of hygiene as the rest of the hotel was good. I understand the fire alarm wasn't the fault of the hotel as it wqsa guest that set it off but it did make the weekend a struggle due to lack of sleep. I would have expected more from the cleanliness of the toilets as these should have been checked regularly. I will look into booking elsewhere next year.

Room was great, hotel was nice, however the fire alarm went off multiple times on 3 separate occasions between the hours of 3:30-5:30am. No assistance or apology from staff. Nothing done to stop the supposed guest causing the fire alarm to go off.

Fire alarm going off on the middle of the night, lobby full of guests trying to figure out what was going on. Staff hid inside their office and wouldn’t come speak to guests. It took a guest to go inside the office to actually get any information! No apologies or anything from the hote