ibis Leeds Centre Marlborough Street 2 stars

Customer review rating (ALL Rating) 4.3/5 613 reviews

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ibis Leeds Centre Marlborough Street - Image 1
ibis Leeds Centre Marlborough Street - Image 2
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Marlborough Street 23, LS1 4PB LEEDS, United Kingdom

Description

Hotel extras

  • Close proximity to popular Leeds Trinity shopping centre

  • Central location, with plenty of nearby transport links

  • Hotel amenities include free Wi-Fi

  • Fogg's Restaurant serves a choice of international cuisine

  • Nearby landmarks include Leeds Town Hall & Leeds City Museum

Our accommodation(s)

Hotel location

ibis Leeds Centre Marlborough Street

Marlborough Street 23
LS1 4PB LEEDS
United Kingdom

GPS:53.79861, -1.56052

Telephone
Fax +44 113 220 4110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  613 reviews

TripAdvisor Rating  4.0/5  1,596 reviews

Nice room, well located for my need

Customer review rating 3.0/5

Arthur E. Couples - Confirmed reviews ALL

Good room. Disappointingly limited menu available in the restaurant

Extended Review: ibis Leeds Centre Marlborough Street

Customer review rating 3.5/5

Adark876 Solo - Confirmed reviews ALL

I recently stayed at the ibis Leeds Centre Marlborough Street and, as a Silver Member of the Accor Group, I had certain expectations that were unfortunately not met. Here’s a detailed breakdown of my experience: Check-in Experience While the check-in process was quick, it was flawed. I was not greeted or acknowledged as a Silver Member, which I find disappointing, as it’s a hallmark of Accor’s loyalty programme. I had booked breakfast for all days through the app and was given a fixed price, but I was overcharged by £10.50. When I brought this to the staff’s attention, I had to go through unnecessary questioning, despite showing the price breakdown in the app. The staff initially dismissed this as insufficient proof and only rectified the error after checking Opera and realising my membership status. Even my welcome drink was overlooked until I mentioned my membership, and my request for a late checkout was met with the vague response to “speak to staff on the day.” There was no warm welcome or gratitude for my loyalty. Compared to other ibis properties, this felt far below standard, closer to an ibis Budget experience. Staff Interaction The overall demeanour of the staff was quite standoffish, especially at the front desk. As an introvert, I seldom engage unless necessary, but even minimal interactions felt unnecessarily formal and transactional. Evening staff were marginally friendlier, though still not particularly engaging. In stark contrast, the breakfast team stood out as the most pleasant and professional members of the hotel’s staff. Room Experience The room itself was outdated, but the view was a redeeming feature. It offered a beautiful blend of Leeds’ industrial charm, modern cityscapes, and the Yorkshire Dales in the distance. I also appreciated the windows that could be opened for fresh air, a rarity in many modern hotels. The bed was comfortable, and the room was peaceful overall. However, the swipe-card system for room access was inconvenient. It often failed to work, requiring frequent trips to reception for reprogramming. Upgrading to a contactless key system would significantly improve the guest experience. The bathroom fan was another issue, acting as a conduit for external noise and odours. On New Year’s morning, I was disturbed by loud partygoers, including explicit sounds that clearly came through the vent. Later, the bathroom was filled with the smell of cigarette smoke, again likely due to someone smoking in their bathroom. Food and Breakfast The breakfast was one of the highlights of my stay. The food was fresh, well-prepared, and varied. The breakfast team deserves special praise for their warm and attentive service, standing out as the stars of the trip. Checkout Experience My checkout experience was lacklustre. At 13:49, the staff member was busy with her laptop and dismissively instructed me to “just chuck it [the key] in the box.” There were no follow-up questions about my stay, leaving the final interaction feeling impersonal and rushed. Overall Impressions While the hotel had some positives, such as the peaceful atmosphere, gorgeous views, and good food, the service and overall approachability of staff left much to be desired. Small issues like outdated room features and noise disturbances through the bathroom fan detracted from the experience. With Premier Inn located just across the road and numerous other hotels closer to Leeds station and the city centre, it’s unlikely I would choose to stay here again. If you’re looking for a budget-friendly option with decent views and are willing to compromise on service, this hotel may suit your needs. Ratings: • Service: 3/5 • Cleanliness: 5/5 • Approachability: 3/5 • Food: 4.5/5 • Value: 4/5 • Views: 4.5/5

Good Stay

Customer review rating 4.0/5

Owen B. Friends - Confirmed reviews ALL

Rooms were good. very warm at night on a very cold night. Rooms clean and modern Breakfast buffet was not great - food was lukewarm - no eggs on a week day- although staff offered scrambled eggs, Staff overall very pleasent Would book again.

Dear Owen B., Thank you for your kind feedback. We’re glad you enjoyed our clean, modern, and cozy rooms. We apologize for the breakfast not meeting expectations and appreciate your feedback- it helps us improve. It's wonderful to hear our team made you feel welcome, and we look forward to hosting you again soon. Warm regards, Carla Amorim Assistant General Manager

Reliable standard hotel in Leeds

TripAdvisor rating 4.0/5

Gary N TripAdvisor review

Stayed whilst in Leeds for work - overall was fine. Would use again if needed. Was nearer to town than looks on the maps and the access under the A58 flyover was fine as a pedestrian. Desk staff on arrival and during the stay were very supportive (-:

Dear GaryN_NE, Thank you for your kind review. We're thrilled to hear you enjoyed your stay at ibis Leeds Centre. Your feedback about your stay means a lot to us. It’s always rewarding to know that our efforts are making a positive impact on our guest's experiences. We’ll be sure to share your feedback with the team, as it will inspire them to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to Ibis Leeds Centre in the future. Thank you, Kind regards,

Checked out

Customer review rating 2.0/5

Christine N. Couples - Confirmed reviews ALL

Don’t think you are checking your bookings , we didn’t stay . The hotel wasn’t for me room far to small , tv small bathroom needed up dating

Dear C., Thank you for sharing your feedback with us. We apologize that the room did not meet your expectations and that you found it too small we understand how important comfort is during your stay, and that why we have refunded a non refundable booking. We apologize for the survey, but our system sends them automatically once a reservation is checked in, even if not staying for the night. We regret that the hotel did not align with your preferences and hope you will consider giving us another opportunity in the future. Best regards, Carla Amorim Assistant General Manager

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Other web-users rate our hotel

  • 856 reviews 7.9/10 Location
  • 1,254 reviews 6.8/10 Room
  • 939 reviews 9/10 Service
  • 26 reviews 8.3/10 WiFi
  • 734 reviews 7.1/10 Cleanliness
  • 386 reviews 8.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.