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ibis Leeds Centre Marlborough Street Hotel 2 stars

Customer review rating 4.3/5 4,191 reviews

ALLSAFE approved hotel

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ibis Leeds Centre Marlborough Street
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+ 12 Services

Hotel extras

  • Close proximity to popular Leeds Trinity shopping centre

  • Central location, with plenty of nearby transport links

  • Hotel amenities include free Wi-Fi and access to a computer

  • Fogg's Restaurant serves a choice of international cuisine

  • Nearby landmarks include Leeds Town Hall & Leeds City Museum

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Leeds Centre Marlborough Street

Marlborough Street 23
LS1 4PB leeds
united kingdom

Tel: +441133969000

Fax: (+44)113/2204110

Check-in from 15h00

Check out up to 12h00

  • LEEDS CENTRE : 

  • By plane

    LEEDS BRADFORD At 12.23km / 7.6 miles

  • By plane

    MANCHESTER INT'L AIRPORT At 32.18km / 20 miles

  • By car

    M1/JUNCTION 43 At 20km / 12.43 miles

  • By train

    LEEDS STATION At 1.6km / 0.99 miles

GPS :53.79861, -1.56052

Hotel services

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast Currently unavailable
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 168 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 168 non-smoking rooms
    • 12 floors
  • Languages spoken at the hotel
    • French
    • Polish
    • Portuguese
    • English
    • Spanish
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property Currently unavailable
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Leeds Centre Marlborough Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,191 reviews

TripAdvisor Rating 4.0/5

1,546 reviews

Poor communication but hotel facilities as expected

Customer review rating 2.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

The hotel itself and services were good. Location was what we needed and the room was clean and comfortable. However we had elements of our stay that were awful and received poor communication whilst on site and no follow up. On the first night of our stay the fire alarm starting going off around 3am. It turned off and then went off again. We started evacuating our room (on the 12th floor, via the stairs). As we went down we passed a staff member coming up. If we hadn’t asked her what was going on she would’ve let us continue down. When asked she replied it was not a fire and we could return to our room which we did. At around 5am the alarm went off again and continued. We, along with many others, evacuated our room and congregated into the foyer. There was no co-ordinated communication from any staff. Only one staff member was visible and was on the phone at the fire panel. It was never clear to us whether we could return to our room, whether we needed to leave the building etc. There was no sharing of information or compensation for the considerable inconvenience. The rumour amongst guests was that someone was vexatiously setting off the alarm and that security had been called. If this is the case I hope they were removed. We stayed another night (uneventful) but no attempt was made to communicate with us a review of what had happened or a corporate acknowledgement of the negative impact on our stay.

Awful hotel

Customer review rating 1.0/5

Michael Friends - 11/09/2021 Confirmed reviews ALL

The fire alarm was set off in the middle of the night, it then went off again we were reassured that security were up on the 11th floor where it had been going off this turned out to be a lie as it was set off again. The person working the night shift did nothing to reassure people and ignored the female guests who asked questions about what was going on. The staff did not seem to care about what had happened

Mixed feelings

Customer review rating 2.5/5

Helen Friends - 07/09/2021 Confirmed reviews ALL

Hotel was near the centre so not a far walk. The room was clean and shower was great. The staff were friendly and helpful. The breakfast was great and a nice selection also the bar area served food late at night, this was affordable and good and convenient. Unfortunately we were woke up at 4am with a fire alarm that continued to go off until after 5am! We had a big day planned at a festival and we were so tired from not having a good night's sleep. The toilets at the bar area had fesus smeared around the seat and were very dirty, I wouldn't have expected this low level of hygiene as the rest of the hotel was good. I understand the fire alarm wasn't the fault of the hotel as it wqsa guest that set it off but it did make the weekend a struggle due to lack of sleep. I would have expected more from the cleanliness of the toilets as these should have been checked regularly. I will look into booking elsewhere next year.

Good room, okay location, bad night and service

Customer review rating 2.0/5

Daniel Couples - 07/09/2021 Confirmed reviews ALL

Room was great, hotel was nice, however the fire alarm went off multiple times on 3 separate occasions between the hours of 3:30-5:30am. No assistance or apology from staff. Nothing done to stop the supposed guest causing the fire alarm to go off.

No sleep!

Customer review rating 0.5/5

Richard H. Couples - 06/09/2021 Confirmed reviews ALL

Fire alarm going off on the middle of the night, lobby full of guests trying to figure out what was going on. Staff hid inside their office and wouldn’t come speak to guests. It took a guest to go inside the office to actually get any information! No apologies or anything from the hote

First night sleep was interrupted many times by another guest setting off fire alarms.

Customer review rating 2.0/5

Anonymous Couples - 06/09/2021 Confirmed reviews ALL

The hotel was fine but we were very unhappy about our sleep being disturbed by another guest setting off the fire alarms. Staff did not apologise or try to rectify the issue and we were left sitting in the lobby on more than one occasion in the middle of the night.

Customer review rating 1.0/5

Steve Solo - 05/09/2021 Confirmed reviews ALL

The room was good but repeatedly woken up be fire alarm in room so did not gat any sleep.

Well located

Customer review rating 5.0/5

Mariam D. Couples - 04/09/2021 Confirmed reviews ALL

The reception was very good

Superb, value-for-money overnight stay

Customer review rating 5.0/5

Martin Solo - 04/09/2021 Confirmed reviews ALL

From start to finish, everything was AOK. Friendly staff, clean, comfortable and quiet room, well presented and relaxed breakfast. Thank you!

Bad hotel

Customer review rating 0.5/5

Bill Business - 03/09/2021 Confirmed reviews ALL

This hotel should be sold to a housing association or have millions spent on it It is VERY DIRTY ESPECIALLY THE LIFTS THE CURTAINS ARE SHEETS OF CLOTH WITH HOLES IN THE BED AREA IS FILTHY WITH INGRAINED DIRT THE TOILET/SHOWER HAS NONE OR VERY LITTLE FRESH AIR AND STINKS!! THE CORRIDOR CARPET IS FILTHY THE CLEANING STAFF THEMSELVES ARE UNSMILING AND APPEAR READY TO FIGHT ANY ONE WHO EVEN SAYS GOOD MORNING !!!THAT WE HAVE STAYED IN THIS IS THE WORST DO YOU HAVE AN AREA MANAGER? DO THEY EVER VISIT? THIS IS NOT AN IBIS HOTEL THIS IS A HOSTEL OF ALL THE IBIS HOTELS

Good Location,Comfortable and Clean

Customer review rating 5.0/5

Michelle M. Couples - 03/09/2021 Confirmed reviews ALL

We booked on the day as we had a last minute emergency at Leeds General hospital The were friendly and kind. The room was very clean and the bed was comfortable . Good TV with choice of channels and tea/coffee making facilities . I liked the bench that you could sit on with the desk. WiFi was free of charge . The shower was great with plenty of hot water fluffy white towels and shampoo / conditioner provided . Good value for money

Great customer service at check in and checkout.

Customer review rating 4.5/5

Ally Families - 03/09/2021 Confirmed reviews ALL

Cannot fault the staff - their interaction was great. Friendly and helpful after a busy frustrating day.

Good stay

Customer review rating 4.0/5

Andrew M. Couples - 01/09/2021 Confirmed reviews ALL

Good

High cleanliness

Customer review rating 4.0/5

Alison H. Couples - 31/08/2021 Confirmed reviews ALL

Room very clean, in fact spotless Breakfast poor, bacon inedible, hard tomatoes, cold scrambled eggs and soft hash browns. Not worth £6.95 let alone the nre charge of £8.95. Reception staff friendly and nice

Dear Alison H., Thank you for letting us know about your stay at Ibis Leeds Centre. We are sorry that on this occasion you were disappointed with our breakfast offer, in future, please speak to our team so we can improve our services and you enjoy your breakfast fully. We would love to welcome you back to Ibis Leeds Centre, and hope you will trust us and consider visiting us again in the near future. Kind regards, Carla Amorim Assistant General Manager

Good, functional, clean, really friendly staff.

Customer review rating 4.0/5

Pete Couples - 31/08/2021 Confirmed reviews ALL

Only stayed for one night passing through so not sure how close to town centre despite the description of 'Leeds Centre'?

Dear PETER S., We very much appreciate your comments regarding your recent stay at Ibis Leeds Centre. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you back soon. Kind regards, Carla Amorim Assistant General Manager

Staff fantastic as always

Customer review rating 5.0/5

A S. Business - 30/08/2021 Confirmed reviews ALL

Perfect Stay

Okay if you’re just there for the bed

Customer review rating 3.0/5

Daisy Friends - 29/08/2021 Confirmed reviews ALL

Staff were friendly and welcoming, however definitely not worth £150 for the night. Room was very dated, walls and floor were very dirty. You have to slam the bathroom door for it to close and toilet does not flush well. Basically looks like student accommodation. Nice reception area, but that’s about it.

Dear NAOMI W., Thank you for taking the time to tell us about your experience at the ibis Leeds Centre Marlborough Street. Please accept our most sincerest apologies for any inconvenience caused, and hope to welcome you back in a near future for a better experience Kind regards, Carla Amorim Assistant General Manager

Excellent value for money

TripAdvisor rating 5.0/5

William E 10/08/2021 TripAdvisor review

Clean rooms. Comfy bed. Great shower. Staff helpful and friendly and breakfast was delicious.I have stayed at this hotel many times and have always been made welcome. This is why when my wife take a break in Leeds this hotel is the first we look at for booking. The only downside is the cost when staying on a Saturday.

Dear William E, I am very happy to see you enjoyed your stay with us and that you choose to give us a 5* review. We appreciate the feedback you have provided and look forward to welcoming you back for another wonderful stay next time your in Leeds. Kind regards, Richard Duty Manager

Dissapointed

TripAdvisor rating 2.0/5

marlenedawson03 29/10/2020 TripAdvisor review

Never slept the two nights i was there due to other guests making a noise nothing was done about it at the time. Changed room after first night but things were the same. Something should have been done at the time.

Dear marlenedawson03, Thank you for taking the time to tell us about your experience at the ibis Leeds Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Duty Manager

Overnight stay.j

TripAdvisor rating 4.0/5

_Reet_188 29/02/2020 TripAdvisor review

Very welcoming staff on arrival and at the bar where we had a snack lunch. Again in the evening and at breakfast the next morning. Room adequate for overnight stay and clean.Not in the best area but no trouble with noise at night.

Dear _Reet_188, Thank you for sharing your experience of your stay at Ibis Leeds centre I am so pleased to read that you liked the hotel, rooms, helpful staff and our great value. I have noticed that we have let you down on certain areas and this is so unusual for us. Please be assured that I am addressing these issues. I do hope we can welcome you back in the future. Kind regards, Richard Lancaster

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