Mercure Daventry Court Hotel 4 stars

Overall we enjoyed our stay, I was disappointed with one member of the staff that was serving is in the restaurant. Kim was talking most of the time with a couple on another table, having a good laugh and when she had to check on us from a happy face she automatically turned into a grumpy one. As we bought ourselves a voucher for one night with dinner and breakfast included on a charity, when we handed the voucher to her she just stare at it like it was fake, or we printed it, when we wanted something that wasn't included in it she told us if we want anything else we have to pay for it - no problem but the tone she said it with wasn't necessaire.. it was obvious she wasn't happy to serve us and she even made her colleague to serve us. I felt bad and discriminated, nothing extremely rude just the way she spoke to us as we are foreigners not english, but this is unacceptable and shouldn't be tolerated... I even didn't want to share this horrible experience with you but I felt right that this needs attention as someone else might be in our place tomorrow. Other than that the leisure place was amazing, warm and lovely lady served us there. Room was a good size and clean enough for us. Probably will visit again but not going to use the restaurant.

Staff very friendly from the start, very informative about facilities in the the hotel. Room lovely, clean and spacious. Used the jacuzzi in the evening, was clean and hot just as it should be. Dinner was great, the homemade pizza was excellent. We were groupon users so had only certain amount to spend but was not informed of how our package worked at check in only until we sat down but this did not affect anything as the staff were very attentive throughout the meal. Very pleased overall service.

Front desk staff were great, room was clan and tidy. Good selection on offer for breakfast and evening catering for our event was fab. However, I went to the toilet mid meal and came back to find both mine and my contractors deserts had been removed form the table without asking .... my guests tried to stop them but they walked off so fast that she couldnt catch them. I was only gone for 5 mins and the others hadnt even finished eating theirs when they took ours away! I also found the staff behind the bar in the event room extremely rude. Insinuating that my customer (All my customers at this event own their own businesses) couldnt afford to pay for a large round of drinks and then insisting he paid up front was highly embarrassing and uncalled for! The customer in question is not a confrontational person and there were no issues prior to this that would have caused the staff to feel otherwise! I felt this was inappropriate and tainted the otherwise good rep i have given on all the other staff in the building including staff at the reception bar. It was a shame that staff didnt think before removing plates from the tables (as if they were in a rush and at this point we were running half hour ahead of shedule) and the comments from bar staff in the events room were a little unforgivable considering the money that was being taken across this event.

Great stay for the night as celebrating our wedding anniversary and couldn't have asked for anymore. Thanks

Friendly staff, very welcoming.

A one night stay. All very clean and efficient. Good breakfast.

Hotel is very dirty and requires a lot of maintenance. Walls are cracked, carpets very stained and dirty, toilet in room would not flush. Beds very uncomfortable. Given the price point and comparison to other hotels in Daventry, will not return. Can spend same amount of money and stay in much nicer hotel.

Plenty of parking & friendly staff. Good wifi & a pleasant feel to the hotel. Only complaint is that the gym area is too small for such a large hotel. It needs to be much bigger.

Room was basic but adequate. Managed to cut my head open when showering due to soap holder at head height which I've never came across in other hotels?? Gym facilities very poor which resulted in people waiting to use machines - even when only 4 people in the gym! Restaurant pricey for what was on offer.

Simply Perfect

I stayed with you recently for 3 nights (DBB) as part of a course I was attending nearby at Ford. The staff were all friendly and professional and the room, food and drink were all superb. I look forward to visiting you again in the near future.

I stayed as it was our work Awards event. Some areas of the hotel look a little tired. Reception service was excellent. Bar service was very slow and I didn't find them over-friendly either, especially considering how much money my company was spending.

We were there for a work event and stayed over night with Breakfast. The room themselves were decent and clean. The bar staff let you down massively as they were slow, uncoordinated for how people were staying there was not enough staff on. The breakfast in the morning was spot on.

Nice food, the hotel was very dated...the entertainment company were packing up whilst the evening was in progress, not very welcoming.

Rooms are Ok but a wee bit dated. Also, the hotel is massive. It would be helpful if reception could point you in the direction of your room