The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.5/5 168 reviews

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
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The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, United Kingdom

Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  168 reviews

Customer review rating 3.0/5

William P. Solo - Confirmed reviews ALL

Good location, average hotel quality. Room very basic but comfortable.

Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and the booking process easy. We also appreciate your comments regarding the room and overall quality, as they help us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide an even better experience.

Customer review rating 5.0/5

Jenny T. Solo - Confirmed reviews ALL

My experience was exceptional cant fault anything

Thank you for your wonderful review. We are delighted to hear that you had an exceptional stay and that every aspect of your visit met your expectations. Your kind comments about our team are greatly appreciated, and we will be sure to share your feedback with them. We hope to have the pleasure of welcoming you back again in the future.

Customer review rating 4.5/5

Barry M. Families - Confirmed reviews ALL

We chose this hotel on the edge of Harlow partly for convenience and partly due to fond memories from long ago. The old Saxon Inn hasn't changed much and the hotel buildings and rooms are a little dated. But the staff were outstanding! Dipti on the front desk was very thoughtful and kind; Faruq made us feel very welcome and well fed at breakfast; and the chef stayed late to prepare dinner for us. The trip went so well, and we are grateful to them and their colleagues for making it such a happy return.

Thank you for your thoughtful and detailed review. We are truly delighted that you chose to return and that your visit proved to be such a happy one. While we appreciate your honest comments regarding the décor and areas in need of investment, we are very pleased that you found your room clean and comfortable for your stay. Please be assured that your feedback has been noted as part of our ongoing improvement plans. Your kind words about our team mean a great deal. Dipti, Faruq, Kira and our chef will be especially proud to know they helped make your return so memorable. Providing warm, attentive service is something we value greatly, and it is wonderful to see this reflected in your experience. Thank you once again for sharing your feedback, and we hope to have the pleasure of welcoming you and your family back again in the future.

Customer review rating 3.0/5

Sarah H. Business - Confirmed reviews ALL

Friendly reception team. Heating out of service in room. Offered small portable radiator. Room windows drafty. Bathroom - ? black mould in places, chipped flooring. No pillow protectors.

Thank you for taking the time to share your feedback following your recent business stay. We are pleased to hear that you found our reception team friendly and welcoming. However, we sincerely apologize for the inconvenience caused by the heating issue and for the condition of the room and bathroom not meeting expectations. Please be assured that your comments regarding the heating, windows, bathroom maintenance, pillow protectors, and WiFi connection have been shared with the relevant teams for review and improvement. We appreciate your valuable feedback and hope to have the opportunity to welcome you again for a more comfortable stay in the future.

Customer review rating 1.5/5

Kevin B. Solo - Confirmed reviews ALL

Room dark only lamps, standalone heater, bed hard and uncomfortable, breakfast of low quality but all staff very good, overall whole hotel needs an upgrade and not happy about paying £10 per day to park, will not use again

Thank you for taking the time to share your detailed feedback. We are pleased to hear your positive comments about our reception team; your kind words will be shared with them. However, we sincerely regret that your room comfort, lighting, breakfast quality, cleanliness, and overall value did not meet your expectations. We also understand your concerns regarding the parking charge. Your comments have been noted and will be reviewed with the relevant teams as we work to improve our facilities and guest experience. We appreciate your feedback and are sorry that we did not provide the standard you expected.

Other web-users rate our hotel

  • 257 reviews 7.6/10 Location
  • 702 reviews 6.5/10 Room
  • 650 reviews 7.7/10 Service
  • 10 reviews 6.9/10 WiFi
  • 362 reviews 6.4/10 Cleanliness
  • 252 reviews 5.5/10 Breakfast
  • 221 reviews 3.7/10 Food
  • 208 reviews 5.4/10 Value

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