The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.5/5 183 reviews

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Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE SCULPT RESTAURANT

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  183 reviews

Customer review rating 2.5/5

Russell/deborah L. Families - Confirmed reviews ALL

Asked for a room near reception due to breathing difficulties and ended up 132 which was down 2 corridors. Electronic key failed and resulted in unnecessary trips to reception leaving me gasping. When I checked my bill they had charged £272 instead of £202. Otherwise ok stay

Customer review rating 4.5/5

Christine E. V. Families - Confirmed reviews ALL

Overnight stay.Room was clean Beds moved about as where on wheels bit overall stay was good.

Thank you for your kind feedback. We are pleased to hear that you enjoyed a comfortable stay and found your room clean and our team, especially the receptionist, welcoming and helpful. We also appreciate your comments regarding the beds and will take this into consideration as we continue to improve our guest experience. We hope to welcome you and your family back again soon.

Customer review rating 4.5/5

Neil C. Couples - Confirmed reviews ALL

Excellent staff, extremely friendly and helpful.

Dear Guest, Thank you for your wonderful review. We are delighted to hear that our location suited your needs and that our team made such a positive impression with their friendly and helpful service. We also appreciate your feedback regarding the bathroom redecoration, which we will take into consideration as we continue to improve our guest experience. We look forward to welcoming you back again soon.

Customer review rating 3.0/5

Chi P. C. Solo - Confirmed reviews ALL

1. I had booked, 3 separate stays and I had to cancel one day stay due to some unfortunate issue. I tried to cancel 10 days in advance but my cancellation was not accepted. 2. 2 other stays this time was nightmare. I got room with blood stains in bed then I was given another room, second room offered was with broken door and the main light was not working so finally I got a better room at the end but the room and toilet was very old. Anyway I would like to thank Dipti (receptionist) who helped me. 3. My third time check in was with a very noisy toilet flush that lasted almost 2 mins

Thank you for taking the time to share your detailed feedback. We sincerely apologise for the issues you experienced during your stays, particularly regarding the cleanliness and condition of the rooms, as well as the inconvenience caused with your cancellation request. This is certainly not the standard we aim to provide. We truly appreciate your kind comments about Dipti, and we will ensure your recognition is shared with her. Your feedback has been noted and will be reviewed with the relevant teams as we continue working to improve our guest experience. Thank you again for your comments, and we hope to have the opportunity to provide you with a much better stay in the future.

Customer review rating 4.5/5

Lee S. Families - Confirmed reviews ALL

We had a lovely and comfortable stay very happy

Thank you for your wonderful feedback. We are delighted to hear that you had a pleasant and comfortable stay and that our team made a positive impression during your visit. We truly appreciate your kind comments regarding the cleanliness, breakfast, and service, and we look forward to welcoming you and your family back again soon.

Other web-users rate our hotel

  • 261 reviews 7.7/10 Location
  • 699 reviews 6.4/10 Room
  • 667 reviews 7.6/10 Service
  • 9 reviews 7.1/10 WiFi
  • 361 reviews 6.9/10 Cleanliness
  • 244 reviews 5.6/10 Breakfast
  • 210 reviews 3.2/10 Food
  • 201 reviews 5/10 Value

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