Whilst it’s very sad that refugees are in the position they are in, I didn’t expect whole families constantly in the corridor with their children riding up and down on bicycles. The room was freezing when I entered, taking an eternity to warm up, and my double bed was two singles pushed together unevenly with a slope the centre! The corridors and general decor is very tired, so for £80 for the night excluding breakfast, it was very poor.

Comfortable stay Super double bed absolutely comfortable Staff always welcoming and go the extra mile to give us a special room Great view lovely big bright window makes all the difference Comfortable and clean bedroom

Although the room was large and the bed was comfortable, the bathroom was nice, the road noise was too much i left at 6am after just a few hours sleep, i feel like it was a complete waste of money for me. Sound proofing windows when on a busy road should be the standard. I also couldnt get the heating to change, the display was on but nothing happened with temperature or just on/off! Set at 18 it was quite chilly when i got back to the room

Not very happy with the cleanest all over the hotel.

My stay in this hotel was fine, and very comfortable, but the place certainly needs some investment and would really benefit from a rebrand to an established Accor chain like Mercure.

I ignored the first email for feedback because I didn't know where to start. Having paid a fair rate for the hotel (£95 per night incl. breakfast), we were disappointed to find that the hotel appeared to be housing a signifiant number of refugees. I do not think that the hotel should be operating on a dual function especially without notifying paying guests. I now note that the rate is often significantly lower (but we booked at short notice) and it is becoming common knowledge within Harlow that the hotel is housing Afghan refugees. The hotel is very dated and built only 2 storey with a large capacity. This meant a very long walk to access the bedrooms down very tatty corridors with food trays laying outside doors. The room itself was fine (apart from a lot of dust at the top of the curtains - very noticeable when lying in bed!). The bathroom was dated but clean enough and the shower was hot and powerful. There was a note in the room that guests needed to whatsapp reception to have the room made up - I thought this odd. We were staying 2 nights and had not whatsapped reception but was glad to find that the towels had been changed and the bed made on our return. The breakfast we found poor and so we went to reception to say that we did not want breakfast the next day. WIthout questioning they refunded the money paid for the next day's breakfast and also gave me a partial refund for that day's breakfast. On leaving the hotel after our second night there was a security van immediately at the entrance and so presumably there had been some disturbance/incident but we were not aware of anything. So we would not stay again and would not recommend anyone to stay unless at a very cheap rate. There is no ambience and a strange atmosphere in the hotel. I think this hotel needs to decide what it is. The accommodation for the refugees is much needed and I think the hotel is probably best suited for this on a temproary basis. And then Accor hotels need to look at investing into this hotel to bring it upto a standard in order to 'provide the guest with a superior experience', which is stated as the aim of Accor hotels and in the email I received to chase for this review. Unfortunately, this hotel did not provide me with a superior experience.

Great stay comfortable room The room as always is really lovely very comfortable gorgeous big bed Lovely bathroom always plenty of hot water Clean throughout Nice size room with good size TV We usually stay Or two times a week it really is a lovely hotel and for us it’s like going home

Arrived in the early hours of the night. We followed the rules and I read our sheet inside the hotel room specifying. When you require your room to be cleaned notify reception or what’s app on this mobile number xxxxx. At 9:12am a cleaner let herself into our room. I was appalled as was my partner. When we returned to gather our things that evening instead of staying a 2nd night where we may get further interruptions we left and accepted the refund of the night we chose to leave instead of pursuing this further. Feeling safe when on the road is important, this type of activity is unacceptable in my view. That’s without even having mentioned to the staff that the room metal tissue holder comes off the wall when you pull for a tissue or the trodden in peas in the carpet. Pleasant to walk over.

Reception made sure our rooms were together and were very friendly, our rooms were ready when we arrived early and we were able to leave our bags in our rooms which was a great help as we were attending a wedding, bed was comfortable and the rooms were clean overall we would stay there again

Should tell you b4 they take a booking

Bed was broken , bath was dirty and stain on bed sheet , we had the most uncomfortable night our backs hurt as the bed or the mattress springs was broken in the middle

Room was dirty, lights didn’t have bulbs in, tap leaked, we asked for 2 more pillows as only had 1 very thin once each. Half hour later ( at 1am) after being told by 2 different people that there wasn’t any pillows, how can a hotel not have pillows. Staff were rude.

Booked 2 rooms for myself and a work mate, both of us hardly slept due to noise and loud banging, The room the ok however the bathroom is as very poor,

Clean bed sheets, nice reception staff and restaurant staff......Worse matress I've ever slept on, I think it needs replacing. Window open everytime we returned to the room despite us closing it ?? Freezing cold room. Reception windows so covered in cobwebs they obviously haven't been cleaned in a long time, same as the thick dust around the edges of the hall carpets really. Does put questions in your mind about the kitchen ?? although I will admit the food was nice. Security staff unwelcoming and intimidating to look at, are they there to unnerve the guests ?

Was shocked upon arrival how old & dated this place was, the lady on the reception said, we are a White Label hotel atm as we asked if this was an Accor Hotel and if we would receive points on our booking. We booked last minute half board, the steak that we ordered came our nearly all fat, & when we complained to the barman, his reply, spoken to chef we have no more & not much more of anything else and dont know when we will get another delivery.so asked for a cheeseboard, we dont have any cheese, asked for other things, no was the answer, all not available,Hopefully this is due to a MAJOR upgrade needed, and will then become the usual standard of Accor Hotels.