The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.5/5 182 reviews

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Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE SCULPT RESTAURANT

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  182 reviews

Customer review rating 2.5/5

Dawn/larraine C. Couples - Confirmed reviews ALL

Asked for an iron and it never came. Had little time to get ready for a night out. Had to wear what I came in. Receptionist said sorry couldnt find a iron

Thank you for your feedback. We are pleased to hear that you enjoyed many aspects of your stay; however, we sincerely apologize for the inconvenience caused by the unavailability of an iron and the lack of timely assistance from our team. This is not the level of service we strive to provide, and your comments have been shared with the relevant team to ensure improvements are made. We truly appreciate your input and hope to have the opportunity to provide you with a more seamless experience in the future.

Customer review rating 4.5/5

Philip/donna S. Couples - Confirmed reviews ALL

It was a very pleasant stay and the hotel stuff were very friendly

Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, particularly our location, friendly team, and the comfort and cleanliness of your room. It is also wonderful to know that the small touches, such as the hot chocolate, were appreciated. We look forward to welcoming you again in the future.

Customer review rating 4.5/5

Ethan /. L. H. H. Families - Confirmed reviews ALL

My family and I had to stay at the hotel for a number of weeks due to a flood in our house. I couldn’t fault the hotel for the service and size of hotel rooms for the price paid. The breakfast staff especially were so friendly and helpful and really set us up for the day I would highly recommend the hotel.

Thank you very much for your kind and detailed feedback. We are delighted to hear that you and your family had a comfortable stay with us during a challenging time, and that our team, particularly our breakfast staff and Mallika made a positive impact on your experience. Your recommendation and high ratings across all areas are truly appreciated. We hope your situation at home has now improved, and we would be pleased to welcome you back again under more relaxed circumstances in the future.

Customer review rating 0.5/5

Kam H. Families - Confirmed reviews ALL

Unfortunately, we were dissatisfied with our stay. Firstly when I went to get a drink of beer from the bar it must’ve been the first one out of the tap it was that bad. When I asked the bartender if he could change it out he refused. Then the carpets were in a state and there were couples fighting which led my young son to be afraid to stay there. Unfortunate that the stay was bad. Luckily I was tired so I slept well.

Thank you for sharing your feedback. We are very sorry to hear about the issues you experienced during your stay and that we fell short of your expectations. Please be assured that your comments regarding cleanliness, the bar service, and overall guest experience have been noted and will be addressed with the relevant teams to prevent similar situations in the future. We sincerely apologize for the discomfort caused to you and your family and appreciate you bringing these matters to our attention.

Customer review rating 3.5/5

Paul/ R. F. F. Families - Confirmed reviews ALL

The room was comfortable but the bathroom looked very tired, although it was clean there were stains on the bathroom suite

Thank you for your feedback. We are glad you found your room comfortable and appreciated our team and breakfast selection. We also appreciate your comments regarding the bathroom, meal options, and bar cleanliness, and these will be addressed to improve the guest experience. We hope to welcome you back for an even better stay.

Other web-users rate our hotel

  • 250 reviews 7.5/10 Location
  • 699 reviews 6.4/10 Room
  • 655 reviews 7.7/10 Service
  • 9 reviews 7.1/10 WiFi
  • 358 reviews 6.6/10 Cleanliness
  • 246 reviews 5.4/10 Breakfast
  • 213 reviews 3.3/10 Food
  • 198 reviews 4.6/10 Value

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