The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.5/5 180 reviews

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Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE SCULPT RESTAURANT

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  180 reviews

Customer review rating 2.0/5

Brenda H. Solo - Confirmed reviews ALL

The hotel was clean and the free breakfast was very enjoyable. I arrived early evening so I had a meal in the bar along with a small lager. When I asked for a ‘large gin and tonic’ I was so embarrassed that I was refused this drink. I was advised by the staff member. “I am not allowed to serve you a double gin and tonic “. How embarrassing!!

Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel clean and enjoyed the breakfast. However, we are sorry to learn that aspects of your stay, particularly your experience in the bar and the issue with your room, did not meet your expectations. Please accept our apologies for any embarrassment or inconvenience caused. Your comments have been noted and will be reviewed with the relevant teams as we continue to improve our guest experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future.

Customer review rating 5.0/5

Raymond L. Solo - Confirmed reviews ALL

Clean

Thank you for your excellent review. We are delighted to hear that you found the hotel clean and our team friendly and welcoming. Your kind comments about our reception staff are greatly appreciated, and we will be sure to share your feedback with them. We look forward to welcoming you back again soon.

Customer review rating 4.0/5

Kate S. Couples - Confirmed reviews ALL

Brief overnight stay to attend a wedding

Thank you for taking the time to share your feedback. We are pleased to hear that our location and facilities met your needs during your stay. We appreciate your positive comments and hope to have the opportunity to welcome you back again in the future.

Customer review rating 1.5/5

Kirsty H. Solo - Confirmed reviews ALL

See above re comments. I also was pretty shocked to be charged £10 to park my car - I’ve no idea how most paying guests would get to the hotel other than by car due to its location. For the amount I paid, I was not impressed by the experience at all and will not be returning. Hotel needs some basic maintenance as well as updating facilities

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations and that you were disappointed with the cleanliness, maintenance, and level of service you received. Please accept our sincere apologies for the issues you experienced throughout your visit. Your comments have been shared with the relevant departments for immediate review and improvement, as this is not the standard we aim to provide. We appreciate your honest feedback and regret that we did not deliver a more positive experience.

Customer review rating 2.5/5

Russell/deborah L. Families - Confirmed reviews ALL

Asked for a room near reception due to breathing difficulties and ended up 132 which was down 2 corridors. Electronic key failed and resulted in unnecessary trips to reception leaving me gasping. When I checked my bill they had charged £272 instead of £202. Otherwise ok stay

Other web-users rate our hotel

  • 263 reviews 7.9/10 Location
  • 711 reviews 6.4/10 Room
  • 686 reviews 7.7/10 Service
  • 9 reviews 7.1/10 WiFi
  • 374 reviews 6.6/10 Cleanliness
  • 246 reviews 5.7/10 Breakfast
  • 213 reviews 3.4/10 Food
  • 203 reviews 5.3/10 Value

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