The Harlow Hotel By Accor 3 stars

More of a halfway house than a hotel

The hotel is a little dated and could do with a lick of paint and upgrading the rooms . The staff was lovely though and the food was great .

Staff are very helpful.

I was there Monday to Friday unfortunately it is occupied by the homeless and people from abusive relationships god bless them. But the biggest disappointment was the noise after 10 at night and the food.

Had this hotel booked on behalf of me. It was a good hotel. Comfy beds, friendly staff.

The night reception I think her name was Lucy, she was absolutely brilliant and I have no faults against her whatsoever. Always willing to have a chat. However, the day staff I found were unmotivated and sometimes rude. My food in the restaurant were sometimes cold, my breakfast in the morning was cold. And my kettle in my room leaked all over the table, and it was near plugs too. So that was a big health and safety hazard.

Check-in was no problem, but the dining experience was awful. No music, no atmosphere, single seat tables half a mile apart, restricted menu and bottled beers only. Breakfast was even worse. Cold sausages and bacon, and a hash brown so dehydrated it shattered when I tried to put a fork in it. Business like this will not survive post pandemic.

Staff were excellent, rooms could have been cleaner.

Staff were nice. Beef and onion pasty for breakfast one day, sausage roll another. Food was awful. Room walls wafer thin so next doors phone vibrating could wake me up

Satisfactory

Beds arent comfortable. Food is even worse.

Enjoyed the stay and staff were brilliant

Hotel is looking old. Had to change room due to faulty tv and lights. On the plus side the staff were great and sorted everything. Food was basic during COVID but still got a cooked breakfast. So the hotel needs a makeover but was warm, clean and with staff willing to help. Would use it again but don’t expect the Ritz!

When arrived my room was cold, because the window was open, but after turned on the aircon, it's heated up quickly. The room and the bathroom was clean and the bed is comfy.

We got to our room opened the door and the first thing that hit us was the smell.....damp! The bathroom was ok but in dire need of a refurb a bit like the rest of the room! So we had just travelled over 300 miles and in need of a good sleep.....well that didn’t happen for the next three nights!! We had booked a double room and when we got there it was two single beds pushed together and the mattresses were so lumpy there was no chance they were going to be comfortable. In the morning both myself and my wife were in agony with our backs. We were only there due to an unexpected death in the family.......there definitely won’t be a next time.....Travelodge all the way!!!!