The Harlow Hotel By AccorHotels 3 stars

Customer review rating 3.4/5 219 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Harlow Hotel By AccorHotels
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+ 13 Services
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Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Just 20 minutes away from London Stanstead Airport

  • Proximity to London transport links

  • Free onsite car parking available

  • An ALLSAFE certified hotel

  • Complimentary Wi-Fi throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

The Harlow Hotel By AccorHotels

Southern Way
CM18 7BA
harlow
united kingdom

Tel: +441279774000

Fax: (+44)1279/774004

Check-in from 14h00

Check out up to 12h00

  • By plane

    STANSTED AIRPORT At 22.53km / 14 miles

  • By car

    M11 JUNCTION 7 At 1.61km / 1 miles

  • By train

    EPPING STATION At 6.92km / 4.3 miles

  • By train

    HARLOW TOWN At 4.35km / 2.7 miles

GPS :51.75578, 0.126321

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Coffee/tea making facilities

Classic Room - 2 single beds

  • Max. number of persons: 2

Classic Room - 1 single bed

  • Max. number of persons: 1
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
The Harlow Hotel By AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 3.4/5

219 reviews

tripadvisor

TripAdvisor Rating 3.0/5

817 reviews

Customer review rating 3.4/5

Iain S. Business - 26/11/2020 Confirmed reviews ALL

Satisfactory

Customer review rating 3.4/5

Anonymous Business - 24/11/2020 Confirmed reviews ALL

Beds arent comfortable. Food is even worse.

Dear jonny a., Many thanks for taking the time to review your stay of last week. I am glad that Kim managed to speak to you yesterday to review your comments and very happy that you are enjoying this week's stay. I will pass you comments to our Chef about the fish and chips. I am sorry that you did not havea good night sleep on our zip and link bed. In the future, please feel free to come to reception and we would be happy to assist you. Once again, thank you very much for taking the time to score last week score, I am delighted that you are really enjoying this week's stay. Hopefully, this will be reflected on this week's review. Anything we can help you with, please let me know. Sincerely, Emilie Dengremont General Manager

Well Located

Customer review rating 3.4/5

Karen Families - 23/11/2020 Confirmed reviews ALL

Enjoyed the stay and staff were brilliant

Old Hotel Good Staff

Customer review rating 3.4/5

Bill C. Business - 31/10/2020 Confirmed reviews ALL

Hotel is looking old. Had to change room due to faulty tv and lights. On the plus side the staff were great and sorted everything. Food was basic during COVID but still got a cooked breakfast. So the hotel needs a makeover but was warm, clean and with staff willing to help. Would use it again but don’t expect the Ritz!

Dear WILLIAM C., We very much appreciate your comments regarding your recent stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback especially with how helpful the staff were to fix the issues you experience in the first room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope that during these challenging times yourself and your loved ones are keeping safe and well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Allen Guest Services The Harlow Hotel

Clean and quiet until fals fire alarm...

Customer review rating 3.4/5

Zsolt Couples - 29/10/2020 Confirmed reviews ALL

When arrived my room was cold, because the window was open, but after turned on the aircon, it's heated up quickly. The room and the bathroom was clean and the bed is comfy.

Dear ZSOLT K., Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Apologies that your room was cold on arrival, we open the windows to air the rooms out, this is a part of our room cleaning process in line with the Allsafe procedures to ensure that each room is cleaned to a safe and high standard. I'm happy to see that you found the bed comfy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Allen Guest Services The Harlow Hotel

Uncomfortable beds

Customer review rating 3.4/5

J M. Couples - 06/10/2020 Confirmed reviews ALL

We got to our room opened the door and the first thing that hit us was the smell.....damp! The bathroom was ok but in dire need of a refurb a bit like the rest of the room! So we had just travelled over 300 miles and in need of a good sleep.....well that didn’t happen for the next three nights!! We had booked a double room and when we got there it was two single beds pushed together and the mattresses were so lumpy there was no chance they were going to be comfortable. In the morning both myself and my wife were in agony with our backs. We were only there due to an unexpected death in the family.......there definitely won’t be a next time.....Travelodge all the way!!!!

Dear JOHN M., Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Allen Guest Services The Harlow Hotel

Always great, even in these difficult times. We have been customers here for many years!

Customer review rating 3.4/5

John C. Families - 20/09/2020 Confirmed reviews ALL

Always great, even in these difficult times. We have been customers here for many years! (Since it was built as the Saxon Inn)

Dear James C., We very much appreciate your comments regarding your recent stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. Its great to see that you have been such loyal customers and are still enjoying staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Allen Guest Services The Harlow Hotel

Great location, clean and basic

Customer review rating 3.4/5

Sh Couples - 14/09/2020 Confirmed reviews ALL

Hotel was great. It was very clean and a great location. The hotel is basic, but what more do you need. Great for being pet friendly.

Dear Sean, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki
Customer review rating 3.4/5

Grace L. Families - 10/09/2020 Confirmed reviews ALL

Friedly and helpful staff

Dear Grace, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Enjoyed stay

Customer review rating 3.4/5

Mike B. Business - 30/08/2020 Confirmed reviews ALL

Overall a good hotel. Nice staff. Rooms tidy. Lucky to have a roof over my head for the week. Cheers

Dear Mike, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Falling apart in need of a lick of paint

Customer review rating 3.4/5

Gary D. Business - 17/08/2020 Confirmed reviews ALL

The room is dated , in need of a refresh lick of paint, last week nails sticking out of my door and my tap sprayed water over me once it had been turned on. And needed to report it twice before anything was done about it. The food was poor quality and poorly cooked and went hungry every night. First night of week two and I'm in another room (next door to the one last week) and nails are sticking out of the door frame again.

Dear GARY D., Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Allen Guest Services The Harlow Hotel

Well located

Customer review rating 3.4/5

Jason Solo - 09/08/2020 Confirmed reviews ALL

Considering current climate, hotel does a good job. Evening meals very good and excellent portion size. Breakfast good value and again more than enough in the collected bag. Room was not tided overnight but I think because of COVID it’s restricted.

Dear JASON J., We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your understanding of the restrictions that we face during these difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Allen Guest Services The Harlow Hotel

In sad underlying circumstances of the current situation was treated like an old friend returning, gave all your reception staff a pair of medium weight nitrile gloves each for filling up their cars with fuel

Customer review rating 3.4/5

Mr M. E. Business - 30/03/2020 Confirmed reviews ALL

My experience was good the staff who it must be working for them where excellent, was greeted at a distance very warmly by the general manager. I wish all your staff my warmest respect, and hope that them and there families remain safe during these trying times.

Dear WILLIAM G., We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to say a big thank you on behalf of all the team for your kind gesture of providing us with the extra gloves, everybody was really happy and thankful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I do hope that at this difficult time you and you family are safe and well, we hope to see you again soon. Sincerely, Kim Allen Guest Services The Harlow Hotel

Convenient location and friendly staff

Customer review rating 3.4/5

Barry W. Solo - 23/03/2020 Confirmed reviews ALL

Very pleasant and helpful staff who coped well dealing with a difficult situation (Covid-19 government restrictions). Rooms clean and well furnished.

Dear BARRY W., I would like to apologize for the delay in responding to your feedback regarding your last stay with us. We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback, especially during these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that at the time of your stay we were unable to print the documents that you required. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I hope that during these difficult times yourself and your loved ones are safe and well. Sincerely, Kim Allen Guest Services The Harlow Hotel

poor service and food

Customer review rating 3.4/5

Andrew M. Friends - 09/03/2020 Confirmed reviews ALL

the hotel looked abandoned and out dated, reception service poor, hotel rooms clean but out dated. breakfast service was terrible, no plates, knifes, forks or spoons. 2 men on breakfast duty seemed un interested to assist. My friend out the cheese which didn't look fresh and has been ill afterwards.

Dear ANDREW M., Firstly I would like to apologize for the delay in responding to you constructive concerns during you stay with us. Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Harlow Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to assure you that myself and the team have taken your concerns on board and are working hard to resolve them. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Allen Guest Services The Harlow Hotel

Comfortable and friendly stay

Customer review rating 3.4/5

Steph Couples - 09/03/2020 Confirmed reviews ALL

Me and my Partner stayed for 2 nights. The room was clean and comfortable. Both the morning and afternoon receptionists were welcoming and friendly. Breakfast was nice and again the staff were friendly and accommodating.

Dear Stephanie N., I would like to apologize for the delay in responding to your kind review. We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I hope that during these challenging times yourself and your loved ones are keeping safe and well. Sincerely, Kim Allen Guest Services The Harlow Hotel

Good stay

Customer review rating 3.4/5

Karly Friends - 09/03/2020 Confirmed reviews ALL

Rooms basic but bed comfortable, shower nice and powerful. Temperature of room comfortable. Breakfast ok, could of been abit more variety and also more variety on the food menu in the bar.

Dear KARLY M., I would like to apologize for the delay in responding to your feedback. We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive some positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to assure you that we have also taken the issues that you experienced in our Bar on board and have been working hard as a team to resolve them. Thank you again for sharing your experience, and we hope that your next visit will demonstrate our commitment in continuously improving the quality or our services. I hope that during these difficult times yourself and your loves ones are keeping safe and well. Sincerely, Kim Allen Guest Services The Harlow Hotel

Not the best and needs updating

Customer review rating 3.4/5

Moanygit Business - 04/03/2020 Confirmed reviews ALL

For the price I paid it was average at best. The Hotel is tired and needs updating, to start with some atmosphere in the reception would help! My room was ok, clean and tidy and the breakfast very nice. Using the pool area felt a bit grubby and the pool needs a good clean out!

Dear STEVEN S., Firstly I would like to apologize for the delay in responding to your constructive comments about your stay with us. Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However I am glad that you found the room clean and the breakfast satisfactory. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problems that you have brought to my attention. I would like to assure you that me and the team at The Harlow Hotel are working hard to solve your concerns and we expect that the next time you are able to come to us these matters will have been solved. I hope that yourself and your family are safe and well during these challenging times. Sincerely, Kim Allen Customer Services The Harlow Hotel

Poor

Customer review rating 3.4/5

Anonymous Friends - 03/03/2020 Confirmed reviews ALL

Dated facilities Door frame had obviously been kicked in and repaired with screws. Squeaky bed Hole in wall Not good

Dear DANIEL T., Firstly I would like to apologize for the delay in responding to your constructive comments about your stay with us. Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that myself and the team at The Harlow Hotel are working hard to take the appropriate measures to address your concerns and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Allen Customer Services The Harlow Hotel

One night stay Harlow

Customer review rating 3.4/5

Paul Solo - 25/02/2020 Confirmed reviews ALL

A large hotel on the very outskirts of Harlow. Good size and free car park. Hotel easy to find. But this hotel still requires refurbishments. Some work has been done, my floor had new carpet and rooms were of a good near to Accor standard. Not quite, still a little rough around the edges which a little bit more tlc is needed. Reception area too big and a little badly designed. Nobody on the desk when I arrived. No bell, had to wait for 5mins, then an helpful lady arrived. Breakfast of a very good standard, up to Accor levels. Again some refurbs needed, seats a little worn out.

Dear PAUL B., Firstly I would like to apologize for the delay in responding to your feedback. We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to hear you enjoyed your breakfast. We have taken your concerns regarding the hotel needing a little tlc on board and I would like to assure you that we are continuously making improvements throughout the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I hope that during these challenging times yourself and your loved ones are keeping safe and well. Sincerely, Kim Allen Guest Services The Harlow Hotel

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