Customer review rating (ALL Rating) 3.4/5 350 reviews
ALLSAFE approved hotel
Pet Friendly Hotel
Full English Breakfast
24hr Food and Beverage inc Full Dinner Menu
Free onsite carpark
Sports - Wimbledon and Euro 2021 available in hotel bar
CM18 7BA harlow
Check-in from 15h00
Check out up to 12h00
Check-in from - Check out up to
Number of meeting rooms: 4
Maximum size: 50 m²
Maximum capacity: 180 people
Maximum banquet capacity: 180 people
100% genuine reviews from our guestsFind out more
Prefect-last minute booking
John R. Couples - 13/01/2022 Confirmed reviews ALL
Ticked all the boxes, last minute booking after an emergency visit to Airport. Just what we need. Breakfast lovely and hot and very Testy. Staff very friendly and welcoming.
Mr D. Families - 07/01/2022 Confirmed reviews ALL
We lasted a half hour in this awful hole. Full refund and left. Thankfully the Premier Inn could accommodate. Staff are so used to actual paying customer's demanding refunds, they don't even ask why you want it, they just say OK. The fact you fool people with photos on your website to make them book, should be illegal. Once you get past the reception thats being used as a living room by the homeless and asylum seekers, you see the terrible state of this awful place. We nearly turned back just because of the state of the corridors. Had to force the room door open, to discover the lock face plate hanging off, the mechanism moving about because the wood was split around it, and the door frame was also split, just covered with architrave. Clearly the door had been kicked in or jemmied at some point. Room smelled strongly of damp. We turned round and left. Whilst I have sympathy with the homeless and asylum seekers, I will not pay full price to stay in what is essentially a poorly run, and badly maintained shelter. Will never book an Accor hotel anywhere again.
Staff were friendly , unable to change room , double bed was broken, only managed to move after the 2nd night. Kettle was faulty failed to switch of when it boiled the water
Werner Couples - 29/12/2021 Confirmed reviews ALL
The double bed was broken in the middle, the minute one got in, one rolled into the centre of the bed. The electric Kettle is faulty , it failed to switch off when the water boiled. Staff were very friendly, could not be nicer, and managed to move us on Boxing day morning. At least we had a good sleep on our 3rd night.
Hotel is being used as temporary accommodation
Anonymous Couples - 27/12/2021 Confirmed reviews ALL
24 hr security?? Why is that needed makes you feel nervous from the start. Housing for those who are homeless should have been told at point of booking or have it on the website Blood stains on the room carpet
Lovely Staff - Dreadful Hotel - Accor should be ashamef
Neiln Couples - 19/12/2021 Confirmed reviews ALL
Had we not arriced fairly late into the evening after a 200 mile + car drive we would have left the place about 10 minutes after checking in. The positives: Courteous and welcoming reception staff; efficient, friendly and helpful breakfast room manager; very professional and helpful duty manager. To be frank, these good people deserve a better workplace. The saving graces of the room.... clean but worn bathroom with good quality towels......clean, comfortable beds What is needed to put things right: A thorough deep clean, redecorate and refurb.....the corridors are grubby and smell....carpets sticky underfoot.....not one doorframe is undamaged..... paintwork scuffed abd marked....the carpet in room 153 was disgusting and the room stank of stale bodies and faintly of drains....the room door showed signs of being jemmied open..... dated, chipped furniture.....extremely noisy location by the side of a busy road junction.....non-existent internal or external soundproofing.....inedible breakfast and why were the bacon and pork sausages hidden out of sight? It was more like a hostel and gave the impression that it was being used to house either refugees or asylum seekers. Now I have no problem with that but Accor should make this clear in it's publicity..... On check-out we were asked if we'd enjoyed our stay....when I said no and listed the above reasons we were given a full, immediate refund without asking for it.....all credit to a very professional duty manager who fully recognised our dissatisfaction ..... This hotel used to be such a pleasant place to stay years ago.... No way would I recommend this place.
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