The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.8/5 146 reviews

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
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The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, United Kingdom

Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

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Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  146 reviews

TripAdvisor Rating  3.1/5  967 reviews

Needs improvement across all areas

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent stay at The Harlow Hotel by Accor. We are sincerely sorry to hear that your experience did not meet your expectations, and we would like to offer our genuine apologies for the shortcomings you encountered across various aspects of your stay. Your comments regarding the check-in experience are concerning, particularly the lack of a warm welcome and professionalism from our reception team. Please rest assured this does not reflect our usual standards of hospitality, and we will be addressing this internally to ensure all guests are greeted with courtesy and attentiveness, regardless of the time or circumstances. We also acknowledge your frustration regarding the check-in process and the form requirements. While some details are necessary for regulatory and security reasons, we understand the importance of making this process as seamless and respectful as possible, and we will be reviewing how this is presented to our guests. We\'re pleased to note that you found the room clean and quiet, though we regret the worn carpet and limitations in Wi-Fi speed impacted your comfort. Both of these areas are part of our ongoing maintenance and upgrade reviews. Your breakfast experience is clearly far from what we strive to provide. We aim to maintain a well-stocked and welcoming environment during breakfast hours, and it is unacceptable that items were not replenished by 08:00. Additionally, the lack of team presence both at breakfast and during check-out is concerning, and we are taking immediate steps to address staffing and operational coverage. We truly appreciate your candor, as it helps us identify areas needing improvement. Your feedback has been shared with the relevant department heads, and corrective measures are being implemented. Should you consider giving us another opportunity in the future, we would be delighted to restore your faith in our service and offer you the hospitality experience you rightfully expected. Warm regards, The Harlow Hotel Management Team

Stepping back into the 80s - not usual Accor standards

Customer review rating 3.0/5

Family L. Families - Confirmed reviews ALL

Dear Family L., Thank you for taking the time to share your recent experience at The Harlow Hotel by Accor. We truly appreciate your candid feedback, as it helps us better understand where improvements are needed to meet the expectations of our valued guests, especially loyal ALL members like yourselves. We\'re pleased to hear that your room was clean and well-prepared, and that your booking experience was efficient. However, we are sincerely sorry to learn that other areas of your stay did not reflect the standards you have come to expect from Accor properties. The concerns you raised regarding the organisation of our bar and breakfast service, as well as the need for more consistent staff engagement and training, are being taken seriously. We understand the inconvenience caused when guests must repeatedly chase staff for basic service items like cutlery and condiments — this is far from the level of service we aim to provide. Additionally, your comments about the condition of our common areas and the overall value-for-money comparison with other UK hotel brands are duly noted. We are actively reviewing refurbishment plans and re-evaluating training procedures to bring our facilities and service delivery more in line with Accor’s broader European standards. Your feedback has been shared with the relevant department heads and will help guide our ongoing improvement efforts. We genuinely hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, The Harlow Hotel Management Team

Poor check in

Customer review rating 2.5/5

Julia B. Couples - Confirmed reviews ALL

Dear Julia, Thank you for sharing your feedback regarding your recent stay at The Harlow Hotel. I sincerely apologize for the frustrating check-in experience you encountered, especially after a long journey. This is certainly not the level of service we strive to provide, and I understand how inconvenient it must have been to go through the check-in process twice despite having checked in online. Please be assured that we take your concerns seriously. We will be reviewing our late-night check-in procedures and ensuring that all staff are properly trained to handle online check-ins efficiently. Your feedback is invaluable in helping us improve our service, and I truly appreciate you bringing this to our attention. Once again, I apologise for the inconvenience caused and hope we have the opportunity to provide you with a much smoother and more enjoyable experience in the future. If there’s anything further I can do, please don’t hesitate to reach out. Warm regards The Harlow Hotel Management Team

Excellent

TripAdvisor rating 5.0/5

ramesh g TripAdvisor review

Dear Ramesh, Thank you for your glowing review and for choosing to stay with us at The Harlow Hotel. We are delighted that you had such a positive experience overall, and we truly appreciate your kind words about our clean and well-prepared rooms, breakfast, and the excellent service provided by our housekeeping team. It’s wonderful to hear that one of our team members went above and beyond to assist you—we will certainly share your appreciation with our housekeeping team. We regret to hear that the reception experience did not meet your expectations. Guest service is a top priority for us, and we will ensure further training is provided to improve local knowledge and assistance at the front desk. Regarding the absence of an elevator and the condition of the corridor, we understand that these factors can impact the guest experience, and we will take your feedback into consideration for future improvements. We truly appreciate your recommendation and look forward to welcoming you back for another great stay in the future! Best regards, The Harlow Hotel Management Team

Excellent

TripAdvisor rating 5.0/5

Salah E TripAdvisor review

Dear 86salahe, Thank you so much for taking the time to share your wonderful feedback with us! We’re thrilled to hear that you enjoyed your stay and found our location to be nice, the rooms clean and quiet, and the overall environment cosy. It’s always our goal to provide a comfortable and relaxing experience for our guests, and we’re delighted that we could achieve that for you. We’re especially grateful for your kind words about our team members, Ufuoma, Emily, and Adham. They truly go above and beyond to ensure our guests feel welcome and well looked after, and we’ll be sure to pass on your compliments to them—it will mean so much! Thank you again for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back to The Harlow Hotel in the near future. Warmest wishes, The Harlow Hotel Management Team

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Other web-users rate our hotel

  • 241 reviews 7.5/10 Location
  • 680 reviews 6.7/10 Room
  • 570 reviews 7.5/10 Service
  • 14 reviews 7.8/10 WiFi
  • 337 reviews 7/10 Cleanliness
  • 231 reviews 6.1/10 Breakfast
  • 209 reviews 5/10 Food
  • 195 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.