The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.5/5 178 reviews

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
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The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, United Kingdom

Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE SCULPT RESTAURANT

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  178 reviews

Customer review rating 4.0/5

Gillian T. Friends - Confirmed reviews ALL

Everything was very good it's lovely to have good toiletries provided. Would suggest the buffet breakfast was displayed in covered trays usually used in catering. The you use look very nice but not so practical. This would prevent items of food being put on top of each other and squashing things. I didn't have any eggs as only a few left and had been squashed by others placed on top of them.

Thank you for your valuable feedback. We are delighted to hear that you enjoyed your stay overall and appreciated the quality of our toiletries. We also sincerely appreciate your constructive comments regarding the breakfast presentation. Your suggestion about using covered trays is very helpful, and we understand how this could improve both practicality and food quality. We will certainly review this with our team to enhance the breakfast experience for our guests. We hope to welcome you back again soon.

Customer review rating 3.5/5

Simon H. Business - Confirmed reviews ALL

The staff were great, and the hotel had all I asked for. The heating didn't work correctly and I had to put both the heating and the small radiator on to keep the room at a reasonable temperature.

Thank you for taking the time to share your feedback. We are pleased to hear that our team made a positive impression and that your overall stay met your expectations. However, we sincerely apologise for the discomfort caused by the heating in your room. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance team for prompt review. We also appreciate your feedback regarding the WiFi and parking, which will be considered as we continue to improve our services. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.

Customer review rating 2.5/5

Mark B. Families - Confirmed reviews ALL

Reception staff very helpful and friendly, rooms sadly in need of renovating and mattresses very uncomfortable, to the degree the mattress springs could be felt, room was clean but bath room was in need of repair

Thank you for taking the time to share your detailed feedback. While we are pleased to hear that you found our reception team helpful and friendly, we sincerely regret that the condition of your room and the comfort of the bedding did not meet your expectations. Please accept our apologies for the inconvenience caused. Your comments regarding the room condition, mattresses, and bathroom have been noted and will be shared with the relevant teams as we continue to improve our facilities. We hope to have the opportunity to provide you with a more comfortable experience in the future.

Customer review rating 2.0/5

Westland A. T. Business - Confirmed reviews ALL

Booked double room and ended up with a room with 2 singles! Had dinner in the hotel food was poor. Fire alarm at 6 in the morning followed by breakfast which was probably the most unorganised I have ever had, one thing coming out at a time and took about 30mins going back and forward to get food as it came out! Would not recommend or stay in the hotel again unfortunately.

Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet expectations, particularly regarding the room allocation, dining experience, early morning disturbance, and the organisation of breakfast. Your comments have been noted and will be shared with the relevant teams to address these shortcomings and improve our service standards. We do appreciate your kind words about our reception team and regret that other aspects of your stay fell short. Please accept our sincere apologies, and we hope you may consider giving us another opportunity in the future.

Customer review rating 2.5/5

Payne R. Solo - Confirmed reviews ALL

Hotel website needs up-dating: out of date information. Including £10 per day to park not £6.00. No lift to upper level rooms. Struggled with my luggage/case. Room adequate, but in need of refurbish. Bathroom out-dated basic facilities. Room was cold, heating not working in room. No spare blanket. I ordered food in bar area. The prices were way over the top for what is basic warmed from frozen food. The Fish & chips I ordered was tasteless & nasty. Ordered a cheesecake for dessert which never arrived. Staff unable to refund me due to "no code access" it took them over 20 minutes to give me a refund. Breakfast was sparse & not fresh. Eggs like rubber. None of the breakfast foods in jars were labelled. I asked a staff member what was the red food in a bowl ( Appeared like jam) Staff member in the dining room did not know what it was either. I paid for breakfast for 2 mornings but never bothered with it on the second morning. The hotel provides minimum basic facilities. Food is poor & over-priced, staff were vague. I would not recommend this hotel.

Thank you for taking the time to share your detailed feedback. We are very sorry to learn that your stay did not meet expectations. Your comments regarding the website information, room comfort, heating, cleanliness, food quality, and service have been noted and will be reviewed with the relevant teams to address these concerns and improve our guest experience. We appreciate you bringing these matters to our attention and sincerely apologise for the inconveniences you encountered.

Other web-users rate our hotel

  • 252 reviews 7.4/10 Location
  • 701 reviews 6.4/10 Room
  • 655 reviews 7.7/10 Service
  • 9 reviews 7.1/10 WiFi
  • 362 reviews 6.4/10 Cleanliness
  • 248 reviews 5.4/10 Breakfast
  • 215 reviews 3.3/10 Food
  • 203 reviews 5.1/10 Value

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