The Harlow Hotel By Accor

The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.7/5 269 reviews

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Hotel extras

  • 16 mins to London Stansted Airport

  • Full English Breakfast

  • Pets Welcome

  • Complementary onsite carpark

  • BT Sports in Bar Lounge - watch World Cup matches here

ALLSAFE approved hotel

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  269 reviews

TripAdvisor Rating  3.0/5  862 reviews

Lovely staff - awful beds!

Customer review rating 2.5/5

B. Couples - Confirmed reviews ALL

Paid for early check in but this wasn’t reflected on our booking confirmation and receptionist wasn’t aware either. Suspect we were put in a distant, seldom used room due to this and first impression was of a stale smell in the bathroom. Twin room with the firmest bed I’ve ever encountered - coupled with the road/junction noise all night it wasn’t a restful experience. The bar, reception and breakfast staff were all excellent though.

Fantastic hotel for meetings

TripAdvisor rating 5.0/5

U4666PPtraceyg TripAdvisor review

Organised a meeting for our company here last week. Nikki was fantastic from start to finish. She took on board all of our requirements and although we didn't have a chance to meet on the day, she made sure that everything was organised and the meeting was perfect. The lunch was delicious and the refurbished meeting room was a dream. The screen that we could connect to wirelessly was a great addition. The follow up call on Monday to check how things went was a lovely touch. Thanks once again to Nikki and the team that looked after us on the day. See you again soon.

Dear U4666PPtraceyg Amazing !! Thank you ever so much for the 5* review. This means a lot me and my team. I am so pleased you had a fantastic meeting with us and more so with the new facilities including 86 inch TV. Nikki is delighted with her personal mentioned and i am so pleased she took good care of your event. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Nuwan Jayasena General Manager

A hotel where your dog ca stay with you

Customer review rating 3.0/5

Hotel G. Families - Confirmed reviews ALL

The room was clean although tired and could do with new bathrooms due to broken tiles and damage to wood work. Everything in the room was fully functional, clean bedding and towels and the heating /air con system worked really well. It was very quiet in the mornings but around 11pm a lot of noise and movement started which continued for a few hours unsetting our dog, we may have slept through it. It suited our need of having our dog with us.

Dear CLAIRE G., Thank you for taking the time to tell us about your experience at the The Harlow Hotel By Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry on the noise levels after 11pm. I fully understand that some guests do not respect other guests on corridors. I will get my nights team to carry out walks after 11pm to avoid such in future. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Nuwan Jayasena General Manager T. +44(0…00 HB… The Harlow Hotel, Southern Way, Harlow, CM18 7BA, UK www.accor.com

VFM Hotel

Customer review rating 4.5/5

Dave Couples - Confirmed reviews ALL

We stayed for only one night, it was ideally situated for us, but if you intended to go out, for a drink/meal it would mean a short drive to Harlow centre. It did not bother us since we had a drink/meal in the hotel since we wanted to be away fairly early the next day. The twin room was great for us and all we could have asked for. Recommended.

Dear DAVID N., We very much appreciate your comments regarding your stay at The Harlow Hotel by Accor. It is always a pleasure to receive positive feedback. Really pleased that Twin room did the trick for you and glad you enjoyed your stay with us. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/Hotel_Review-g190784-d192475-Reviews-The_Harlow_Hotel_By_AccorHotels-Harlow_Essex_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Nuwan Jayasena General Manager T. +44(0…00 HB… The Harlow Hotel, Southern Way, Harlow, CM18 7BA, UK www.accor.com

We will be staying again

Customer review rating 4.0/5

Les Families - Confirmed reviews ALL

All good, better experience than local alternative.

Dear LES B., We very much appreciate your comments regarding your stay at The Harlow Hotel by Accor. It is always a pleasure to receive positive feedback. However i have noted your comment about the bathroom door handle. Please accept my sincere apologies. We do have few accessible rooms and the bathroom door is much wider and closes properly without any issues. Please let us know next time and we will allocate you an accessible room if this suits you. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/Hotel_Review-g190784-d192475-Reviews-The_Harlow_Hotel_By_AccorHotels-Harlow_Essex_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Nuwan Jayasena General Manager T. +44(0…00 HB… The Harlow Hotel, Southern Way, Harlow, CM18 7BA, UK www.accor.com

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Other web-users rate our hotel

  • 159 reviews 8.4/10 Location
  • 570 reviews 5.4/10 Room
  • 436 reviews 8.1/10 Service
  • 8 reviews 5.2/10 WiFi
  • 345 reviews 4.3/10 Cleanliness
  • 179 reviews 1.6/10 Amenities
  • 143 reviews 5.9/10 Breakfast
  • 125 reviews 2.9/10 Vibe

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