The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.6/5 153 reviews

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
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The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, United Kingdom

Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  153 reviews

TripAdvisor Rating  3.1/5  981 reviews

Restaurant only does breakfast

TripAdvisor rating 1.0/5

S F TripAdvisor review

The restaurant is NOT open in the evening despite what the advertising continues to say. The main reason I had booked! Dismal lighting in the room. Bring a torch if you want to read in bed. The bathroom and facilities are rather dated. Staff are friendly but unable to respond to simple problems.

Good time

TripAdvisor rating 5.0/5

Kenneth B TripAdvisor review

Had a great stay at The Harlow Hotel – even better than my last visit! The room was spotless, the bed super comfy, and the staff were so welcoming. Really impressed with the improvements. Highly recommended! We had the burgers from the menu-excellent

Dear Kenneth, Thank you so much for your kind review. We're absolutely delighted to hear that you had such a great stay and that it surpassed your previous visit. It's wonderful to know that you enjoyed the spotless room, comfy bed, warm welcome from our staff and the improvements we've made. We're especially pleased that you liked the burgers — your recommendation means a great deal to us. We look forward to welcoming you back again soon for another excellent experience. Warm regards The Harlow Hotel Management Team

Amazing

TripAdvisor rating 5.0/5

Kim B TripAdvisor review

I recently stayed at The Harlow Hotel with my family. It was without doubt the most relaxing and stress free stay we have had while travelling with our children. The bedrooms were spotless and the staff very accommodating and welcoming, making my children feel special with their warm welcomes. We will definitely be staying again when in the area

Dear Guest, Thank you so much for your heartwarming review. We are truly delighted to hear that your family had such a relaxing and stress-free stay with us at The Harlow Hotel. It’s especially rewarding to know that our team made your children feel welcome and special — creating memorable moments for families is exactly what we strive for. Your kind words about the cleanliness of the rooms and the friendliness of our staff mean a great deal to us. We’re so pleased we could provide you with the comfort and hospitality you were looking for during your travels. We look forward to welcoming you and your family back again whenever you're in the area. Warm regards, The Harlow Hotel Management Team

Dated but lovely hotel

TripAdvisor rating 5.0/5

Ruby J TripAdvisor review

Love the staff. You can see everyone working there is doing their best. Tasty food and comfy setting. Beds are extremely comfy and rooms are superb clean.The hotel is close to shops and is in a prime location. We will be back for another visit because it is so affordable.

Dear rubyj542, Thank you so much for taking the time to share your kind review. We are delighted to hear that you enjoyed your stay with us and truly appreciate your lovely comments about our team, food, comfort, and cleanliness. It’s always encouraging to know our efforts are recognised and that our location and value left a positive impression. While we understand the décor may not be the most modern, we're pleased that the overall experience met your expectations and that you plan to return. Your feedback motivates us to continue delivering great service and hospitality. We look forward to welcoming you back soon. Warm regards, The Harlow Hotel Management Team

Customer review rating 3.0/5

Beverley B. Business - Confirmed reviews ALL

We arrived and were greeted by a very rude lady who seemed to be put out to serve us. My friend asked where the bin was, she rolled her eyes and pointed. He couldn’t see it, so she proceeded to question him very rudely. He had missed the bin, but there was no need for the attitude. The young guy on the bar was much nicer. I did feel sorry for him as the hotel was completely out of beer and this made for some grumpy workers who were staying on site. Our flight was early the next morning; we left the hotel with plenty of time to arrive, which was lucky as due to the receptionist being so fast asleep that he couldn’t hear us knocking, we couldn’t actually leave the hotel. Thank god that this wasn’t an emergency as we had to Tttact attention from someone outside to go and knock loudly on the office window so that we could be let out.

Dear Ms B., Thank you for your feedback and for taking the time to share your recent experience at The Harlow Hotel By Accor. We are very sorry to hear about the poor service you received upon arrival. The behaviour you described from our front desk staff is unacceptable and does not reflect the level of courtesy and professionalism we expect from our team. Please be assured that this matter is being taken seriously and will be addressed directly with the individuals concerned. We also apologise for the lack of available beverages at the bar and the serious issue you encountered while trying to leave the hotel early in the morning. This is a significant concern, particularly from a safety standpoint, and we are urgently reviewing our night procedures and staff coverage to ensure this never happens again. On a positive note, we’re glad the young bartender made a good impression, and we will pass on your kind words to him. Thank you for your honesty—it helps us improve. We hope you might consider giving us the opportunity to deliver a far better experience in the future. Kind regards, The Harlow Hotel By Accor Management Team

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Other web-users rate our hotel

  • 245 reviews 7.4/10 Location
  • 691 reviews 6.7/10 Room
  • 577 reviews 7.4/10 Service
  • 14 reviews 8.7/10 WiFi
  • 340 reviews 6.9/10 Cleanliness
  • 235 reviews 5.8/10 Breakfast
  • 225 reviews 4.4/10 Food
  • 199 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.