Mercure Thame Lambert Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 778 reviews

ALLSAFE approved hotel

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Mercure Thame Lambert Hotel
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+ 14 Services

Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • ALLSAFE cleanliness and prevention label, verified by Clifton

Hotel location

Mercure Thame Lambert Hotel

London Road
Aston Rowant
Watlington
OX49 5SQ thame
united kingdom

Fax: (+44)1844351893

Check-in from 15h00

Check out up to 12h00

  • OXFORD TUBE:  OXFORD TUBE LEWKNOR

  • By plane

    HEATHROW At 46km / 28 miles

  • By train

    PRINCES RISBOROUGH At 11km / 7 miles

GPS:51.677451, -0.955321

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KITE RESTAURANT AND BAR

KITE RESTAURANT & BAR @ MERCURE THAME LAMBERT HOTEL: AA ROSETTE AWARD. Taste our delicious classics and a la carte menu!. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

Our accommodation(s)

A spacious room with ensuite bathroom, air conditioning, a flat screen TV, desk and free WiFi.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Thame Lambert Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

778 reviews

TripAdvisor Rating 4.0/5

883 reviews

On the whole - good stay

Customer review rating 3.5/5

Alona M. Friends - 29/11/2021 Confirmed reviews ALL

I had mentioned I was gluten intolerant but there were no alternatives at breakfast for bread or cereal so I had yogurt and cooked breakfast. It was a shame.

Charming and helpful staff.

Customer review rating 4.5/5

R M. Friends - 28/11/2021 Confirmed reviews ALL

I stay at this hotel every year and the service is excellent.

OK stay

Customer review rating 4.0/5

Mike K. Couples - 22/11/2021 Confirmed reviews ALL

On arrival room was freezing, took a day to sort it out, also had to go outside to get to the main building, fine in the summer but not good in winter. Rom was spacious and comfortable.

Dear MIKE k., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

My feedback

Customer review rating 4.0/5

Eray Solo - 19/11/2021 Confirmed reviews ALL

Room was really good. Plenty of space to move around. having a window was a big plus. Hotel stuff was very helpful. However, Reception toilet was not clean. Sink was in awful state, required cleaning. In the morning, I had ordered a Soya Latte at the reception area while waiting for my minicab but I was served regular Latte which was disappointing. I was also ask to pay for the coffee before even i touched it. Again, disappointing. Generally it is a good hotel but needs to pay attention to details. thanks.

Dear ERAY C., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Great room, but also room for improvement

Customer review rating 4.0/5

Rich Solo - 14/11/2021 Confirmed reviews ALL

Room was great - but….Dirty towel in the room on arrival. Room was also freezing cold. Bathroom had radiator and underfloor heating off - was a challenge to work out how to turn it all on. TV also didn’t work properly. If I’d been starting longer I would have had these things resolved, but it was a flying visit

Dear RICHARD T., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Good stay

Customer review rating 5.0/5

Steven C. Couples - 05/11/2021 Confirmed reviews ALL

Always good it’s one of best ones we have stayed Recently we stayed in Cardiff the experience was not as good and the rooms weren’t as nice as Thame Looking forward to seeing you soon Thanks When We were staying with you we got engaged will always be a lovely memory

Very good

Customer review rating 5.0/5

Evelyne J. Couples - 31/10/2021 Confirmed reviews ALL

From friendly reception to room comfort, quality of breakfast, we could not fault anything. Many thanks

Great staff lovely hotel

Customer review rating 5.0/5

S. N. Couples - 28/10/2021 Confirmed reviews ALL

A great few days in a welcoming hotel we have been quiet a few times recently and have not been disappointed the only criticism is the beds I find were not as comfortable as before

Excellent

Customer review rating 4.5/5

G. Couples - 24/10/2021 Confirmed reviews ALL

Overnight stop-over so wanted it to be hassle free and it was!

Excellent location

Customer review rating 4.0/5

Phil O. Couples - 23/10/2021 Confirmed reviews ALL

For us, the location close to the motorway was excellent. Friendly and helpful staff.

Pleasant stay

Customer review rating 4.0/5

Andy B. Couples - 20/10/2021 Confirmed reviews ALL

Reception staff friendly professional and helpful. Room clean and spacious. Restaurant dinner was good although the menu limited. Breakfast was buffet style and served until 10am. We dined at 9am and the food especially the scrambled egg needed replacing. Had become dull and dry under the heated hostess trolley.

Disappointing experience.

Customer review rating 2.0/5

Beth Couples - 10/10/2021 Confirmed reviews ALL

The hotel looked really lovely, but overall the experience was disappointing for us. I think we’ll be sticking to travelodge and premier inn from now on! On arrival the reception is modern, clean and well decorated with modern digital screens with information and it really set our expectations high for the rest of our stay, however once in our room it seemed it was all very much for show and the actual hotel itself could do with some work. On arrival to our room the heating was on full blast and all the windows closed, while it was October the weather was still 17/18 degrees that day and really didn’t warrant the added heat. We managed to turn off the radiator and open the small windows, which I appreciate due to health and safety have to only open a small distance but this was frustrating when the room was so hot. Our bathroom wasn’t the cleanest but I was excited to see there was a bath, the perfect place for a little relax and pamper ahead of the wedding we were attending the next day after a day of long travel. I gave it a little rinse and wipe down with some tissue to remove some small black curly hairs and dust. The pop up plug wasn’t sat in the drain as it should have been, it was left on the side of the bath, so I popped it back in and ran some water to test if it still worked, all looked good so I went ahead with running a full bath and got in to relax. Sadly a few minutes into the bath I noticed half the water had disappeared. The plug wasn’t holding the water at all! So out I got a little disappointed but never mind. I decided to try a shower instead. For such a nice hotel I expected something a bit nicer than a mixer tap shower head but a warm shower is better than nothing, the only problem being I had to duck under the water to cover my head as it wouldn’t sit high enough to stand under comfortably, mixed with the fact that the water then seemed to get everywhere in the bathroom and I had to spend my time after using the few tiny towels available to mop it all up. There definitely wasn’t enough towels for two people! Let alone two people who also had to mop up half the shower water due to insufficient shower screens. I gave up with the bathroom facilities after that point. Time for bed! There was only two pillows on the double bed but we did find two more in the wardrobe. I’m sure I’ve seen pieces of paper thicker than these pillows and we both woke up the next day with really sore necks - the bed was also quite firm which I didn’t mind but my partner found very uncomfortable. Surely breakfast could cheer us up, the selection seemed ok but the food had certainly been left out for quite some time (we ate at 8am) under heat lamps and with current COVID levels I was surprised to see it all self service still. I tried the hot drinks machine but when selecting hot chocolate was only presented with some yellow tinged hot water so we once again left slightly disappointed. Other things that were frustrating included a lack of light above the desk area so if you’re using the small mirror there for hair etc. You can’t see very well. The lock on the inside of our door didn’t work so there was no way to secure the room when you were in it - I appreciate they’re card activated from the outside but usually in hotel rooms I like the security of being able to then bolt from the inside while showering or sleeping. And while I appreciate it’s unavoidable our room was right above the entrance to the hotel so sleeping with the windows open we were woken by other guests talking loudly outside quite regularly. There were several dirty marks and areas of damage on the walls, it all just really needs a bit of TLC. I was so glad we’d only booked for two nights and very eager to get home, while I’m a big fan of home it’s not often I’m excited to leave our hotel. I think from now on we’ll stick to travelodge where prices are slightly better and the facilities do exactly what they say on the tin. It seems this hotel have tried to dress up as something fancy without having the facilities to support that. We wouldn’t recommend this hotel to any friends. The only redeeming thing was the staff on the front desk were friendly and helpful with information on arrival however it would have been nice to have a copy of that information all in the room again with regards to meal times, maybe even a menu etc. So that we could have a better look once we’d got our bags in and sat down.

Great place to be

Customer review rating 5.0/5

John P. Business - 01/10/2021 Confirmed reviews ALL

A very pleasant experience all round.

One night stay

TripAdvisor rating 5.0/5

50stephenn 31/08/2021 TripAdvisor review

Wedding stop over , great venue for a Friday wedding , bar staff great and breakfast in the morning was a much needed item, which was plentiful and tasted good. Only shame was traffic noise during the early hours of the morning.

Great Four Star Hotel

TripAdvisor rating 4.0/5

trevordavidedwards 28/08/2021 TripAdvisor review

We had a pleasant three nights stay. The hotel is very well run and very well presented. The staff throughout are exceptionally good. There is a welcoming bar, and a very pleasant restaurant. Easy parking and excellent wifi. Breakfast is an extensive buffet. Easy to find this hotel, it's just a couple of minutes off junction 6 of the M40, right on the corner of the A40.

Very Good but Denied Access to all Outside Public Spaces

TripAdvisor rating 3.0/5

Portcred 25/07/2021 TripAdvisor review

This was my second visit to Thame Lambert - we returned because we wanted a hotel with generous outside spaces for both eating and leisure. Unfortunately there was a conference and the dining patio and gardens were out of bounds until 'officially' 2:00 pm of our second day. In reality, although the conference finished around that time, the debris remained for a couple of hours and rendered the garden unusable. Apart from that, the staff were all extremely helpful, the food both at breakfast and dinner, was very good and our room was excellent - clean and comfortable. It was just a pity that a courtesy call from the management to warn us of the conference and their requirements, was not made. I imagine that the superb weather prompted the conference organisers to request the exclusive use of the grounds - management shoud not forget clients who are paying full price, NOT corporate rates, deserve to be treated as equalls, if not priority guests. We mentioned this both during our stay and at check out - we were told that our comments would be passed on to management - if they were, we still haven't heard anything from them.

Poor service

TripAdvisor rating 2.0/5

959mail 03/11/2020 TripAdvisor review

Check in was not really friendly. No upgrade possibilities. No welcome drinks. Paid for breakfast but received a bag with poor content, given to us the evening before. Even the IBIS Southampton managed to serve fresh pastries and Porridhe during Covid - this Mercure didn't.

I am sorry your experience was not a good one and I do apologise for this. We are working under restricted conditions currently and we have reviewed the breakfast offering and we are looking at ways to introduce a plated cooked breakfast from January 2021.

Disappointing

TripAdvisor rating 2.0/5

Michael H 31/08/2020 TripAdvisor review

Even taking into account Covid-19 restrictions, this was a very poor experience. The hotel seemed to have only two members of staff on duty; breakfast was served in a paper bag with plastic utensils but nothing to eat off of – so we had to crowd round the occasional table in our room and try not to make a mess. There was no fresh tea and coffee offered with breakfast, and no extra supplies in the room – we had to ask at the bar before heading to bed. We had to move from our seats in the bar area due to the presence of several small flies buzzing around our heads. And before going to bed I discovered a disposable contact lens on the bedside table – this in a property which is meant to be subject to ever-more-stringent cleaning, according to the hotel's website. We barely saw any staff during our stay. And on check-out there was no-one in reception and no way of attracting attention. I left, having had my credit card checked when I checked in the previous day. Only a hunch convinced me to return to reception (still deserted). Only when I heard noise coming from the kitchen did I manage to attract the attention of the receptionist. Guess what? My credit card had not been approved. Good job I went looking for a member of staff or I expect I would have received a fairly pointed request for payment, at the least. Overall, this was a thoroughly dis-spiriting visit to a hotel I've used before. Even taking into account the limitations placed on hotels by the government's Covid-19 restrictions, this was a very poor experience. At no point did I feel welcome or that my custom was valued. The hospitality industry cannot survive if this is to be the standard guest experience. A week earlier, we had stayed at the Doubletree hotel in Newbury – a property of a similar size and layout. There the experience, although hampered by Covid restrictions, could not have been more different. There were plenty of staff, and they were friendly and welcoming. And they managed to offer fresh tea and coffee and the option of eating the (similarly bagged) breakfast in the reception area. While still not an ideal experience, it was considerably better than what was offered here. And £20 cheaper.

Thank you for your feedback and comments and kindly comparing us to a hotel with 113 Bedrooms and a Leisure Centre run by the Hilton Group against a privately owned 48 Bedroom country Inn where I am sure Hiltons resources are considerably more than ours. That said we clearly failed in attempts to get things right during these very difficult trading times despite our best efforts. We are continuing to learn and having to readjust to our trading levels that at the moment are difficult to predict as some people have the attitude its fine it wont happen to me to those who are far more cautious and appreciate what we are trying to do. Breakfast is clearly explained and advised on check in that it is a continental with Fresh Fruit Juice Yogurt Croissant Muffins Breakfast Bar Butters and Jam provided in a take away box as single wrapped products as per advice given to us. We are about to start plated cooked Breakfast offering so I hope this will appease people but again this will be done to certain product offering. We have worked very hard to attain a score of 97% from Accor and continue to try to be better. I am sorry we failed in our housekeeping and can assure you I take this seriously to the point I have bought back extra staff who are purely concentrating on deep cleaning the rooms to include carpet sanitisation cleaning and full bed strips and again sanitisation of the whole rooms that we are bringing back on line. Thank you again for your feedback and we do hope you will continue to give us the opportunity to improve and you will see these on your next visit.

Andrew Redmond

TripAdvisor rating 5.0/5

andrewredmond Business - 22/07/2020 TripAdvisor review

I have been staying at the Lambert Hotel a few times a year for the last 10 years for business reasons. I have always enjoyed the stays, Rooms are clean and spacious, Bar\Restaurant have a really nice ambiance with a great selection of drinks and excellent food. Staff are always helpful and always try to make your stay as enjoyable as it can be. Great place to base yourself weather you are away on business or pleasure.

Thank you for your kind words and feedback Given the pressures the staff are challenged with daily they will appreciate your feedback We look forward to seeing you again soon Thank you

Pleasant relaxing stay

TripAdvisor rating 5.0/5

aavery940338 Business - 21/07/2020 TripAdvisor review

A nice hotel that tries hard to keep visitors happy Staff very helpful in these difficult days. Every effort was taken to deal with these difficult times. All rooms were pleasant having stayed here in the past

Thank you for your kind words and feedback I am sure the team will take encouragement from this as they are trying their utmost to ensure guests stays are an enjoyable one during these difficult trading times Thank you again and we look forward to welcoming you back again in the future Kindest Regards Mark TULETT GM

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