Mercure Thame Lambert Hotel 4 stars

I had a lovely room which was clean and comfortable.

One night so hard to judge. The evening meal was good but the packed box breakfast did not justify the cost. The bedroom was fine

Very well organised for the COVID situation. Disappointing that the ‘system’ wouldn’t allow me to charge dinner to my account thus “doing me out” of Accor points. Dinner and breakfast very good and pleasant friendly service.

I have stayed here on numerous occasions pre and post the COVID restrictions. The rooms are always clean, the beds are comfortable enabling a great nights sleep. The service is great, the staff are attentive and as a guest during theses times of restriction you feel safe.

We were unable to travel to the UK due to COVID and were refused a refund. When we are finally able to make the trip we will be looking for somewhere else to stay, such as the hotels who were more understanding in the crisis.

My friend and I enjoyed a short stay and we were very comfortable

We rang the hotel to book a room for 2 adults and a dog, we got told that there would be a £10 charge for the dog and the person on the phone told us that it would be £84.55 in total for the one night. When we arrived the lady on the desk checked us in, we than asked about room service and how to do that, we were told to go to the room and press 0 however there was no menu in the room and as I am gluten and dairy free we came to the bar to order as it is easier. When we got to the room I was quite disappointed and there was many things that were different from the last time we stayed in this hotel, the room we were in (116) felt dirty and unclean, there was no small mirror that attached to the wall along with other things. overall the room service was good and nice and the sleep was good apart from being woken upon at 7:25am to a fire alarm which lasted for 10 seconds and we were not told this would be happening on arrival, however when we started to get ready the day after we found that the shower was not working, we had to call reception and they send someone up to look which took 15 minutes, when this lady had a look she realised that part of the showers was missing and was on the side of the bath, she then looked at me and said "did you do this" insinuating that I had caused this problem which I did not, this left me feeling embarrassed and belittled, she then had to call a maintenance to come and fix it which took a further 10 minutes for him to arrive when he finally arrived they spent 5 mins in the bathroom only for the maintenance man to leave and get the tools which he didn't bring, over all this process to 45 mins of my day which I really didn't have. I am annoyed at this as the hotel should really be checking to room for any problems BEFORE the guests are checking in for the stay. I looked on my online banking to see that I had been charged £104.55 for the one night stay, as I had been told it would be £84.55, as it was almost time for us to check out we went to the desk to do so and we had the unfortunate event of having Marius to check us out, we told him about the problems we had such as the shower not working and he said "you could have moved rooms you know" I was quite shocked at the response I got from him as it is not what I would expect from a member of staff also why would I want to move rooms the morning after I have stayed the night in room 116 as I had unpacked, I just do not understand the logic behind that. We also told Marius that we had been charge too much for the stay and he told us that we would never had been quoted that price and it was 20£ for the dog, this made be feel like he was implying that me and my daughter were lying. We also asked Marius for some money back for all of the inconveniences and problems that happened he told us no and gave us some food and drink vouchers. I am not happy with this as I don't feel that is is good enough for all of the problems we faced in the less than 24 hours we were there. I am very disappointed in the hotel stay and would like a refund because of this.

welcome on arrival, very pleasant clean room, shame we couldn't have breakfast.

We were deeply disappointed with Mecure this time, having had good experiences in other parts of the country in the past. When we booked we paid the extra premium for breakfast, there was nothing to indicate the dreadful experience which lay ahead. On checking in, we were told that breakfast would be delivered to the room in the early morning as we couldn't use the restaurant due to covid. And yet we were asked if we wanted to book dinner in the restaurant! In fact one small take away box was delivered at 22:00hrs the night before, containing dairy products! The squashed contents were described as continental style breakfast - I have travelled extensively on the continent and never experienced anything like that. There was only one box and two of us. The contents were simply in-edible and so were put in the bin. Yet there is a perfectly good coffee making machine in the bar which could have given us a nice latte, but no apparently covid means poor service is okay. There were other issues like the TV didn't work but I can excuse some of these. The man at the reception was the most unhelpful miserable man I have ever dealt with.

I cancelled my booking online on Fri 11th Sept pretty much straight after booking it when i saw the times of the booking 12-3pm weren't suitable by clicking on the cancel booking tab on my confirmation email. I followed it all the way through and got a message onscreen to say it had been cancelled. I made a booking at a different hotel for Mon 14th with times that better suited my requirements and obviously didn't arrive or stay at Mercure Thame Lambert on the 14th as i thought it had been cancelled but then i got an invoice on the 15th to say i've been charged £50 for a room that i didn't stay in! I've contacted the hotel to query this and after a few emails over 2 days was advised to contact accor directly which i did and after 2 more days they referred me back to take it up with the hotel!

Very clean hotel. Nice room. Couldn't work out how to use the bath tub!!

Absolutely fine. Beautifully clean room and bathroom. Extremely comfy bed. Breakfast was ok considering the Covid virus situation. Obviously would have preferred fresh fruit juice and a warm croissant and my husband does prefer marmalade.Cooked was good but would have liked a choice and obviously there would be less waist !!

I was very disappointed with the breakfast. I wish you would offer a smaller, vegetarian option. There was so much waste. Also my hot breakfast was very cool!! Your coffee was great. The rooms are a good size but the carpet was dirty (old) and the bathroom was very basic.

Loved the room and the hotel crew was really welcoming ! Common area really stylish ! The food at the restaurant were slightly disappointing. Great place to stay for a night

booked as a last minute stay