Mercure Thame Lambert Hotel 4 stars

Customer review rating 4.2/5 677 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Thame Lambert Hotel
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+ 17 Services
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Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • ALLSAFE cleanliness and prevention label, verified by Clifton

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf (Nearby)Paying
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Thame Lambert Hotel

London Road
Aston Rowant
Watlington
OX49 5SQ
thame
united kingdom

Tel: +441844351496

Fax: (+44)1844351893

Check-in from 14h00

Check out up to 12h00

  • OXFORD TUBE :  OXFORD TUBE LEWKNOR

  • By plane

    HEATHROW At 46km / 28 miles

  • By train

    PRINCES RISBOROUGH At 11km / 7 miles

GPS :51.677451, -0.955321

Our accommodation(s)

A spacious room with ensuite bathroom, air conditioning, a flat screen TV, desk and free WiFi.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 8 / 86 sq ft
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 2 zip-beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 double bed, Courtyard side

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 1 kingsize bed

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

KITE RESTAURANT AND BAR

Type of cuisine: Gourmet

KITE RESTAURANT & BAR @ MERCURE THAME LAMBERT HOTEL: AA ROSETTE AWARD. Taste our delicious classics and a la carte menu!. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

We serve wide range of drinks, snacks and light meals inspired by the property's original watermill heritage. Traditional afternoon tea is also available daily in the lounge bar and includes a sandwich, scone with clotted cream and jam and tea or coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Thame Lambert Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

677 reviews

tripadvisor

TripAdvisor Rating 4.0/5

841 reviews

Great hotel stay.

Customer review rating 4.2/5

Sue W. Families - 20/10/2020 Confirmed reviews ALL

Great except breakfast.

Dear SUSAN w., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Lovely private location and a nice feel to the place.

Customer review rating 4.2/5

Caroline L. Couples - 20/10/2020 Confirmed reviews ALL

Very relaxing and comfortable. Lovely lovely staff at reception and in the restaurant.

Dear CAROLINE L., We very much appreciate your comments regarding your stay at the Mercure Thame L. Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Pretty average

Customer review rating 4.2/5

David B. Couples - 19/10/2020 Confirmed reviews ALL

Pretty average

Dear David B., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Excellent!

Customer review rating 4.2/5

Will L. Friends - 15/10/2020 Confirmed reviews ALL

The staff were excellent . The rooms very good. Shame the breakfast- 2 stars!!

Characterful hotel with spacious rooms

Customer review rating 4.2/5

Shirley Business - 14/10/2020 Confirmed reviews ALL

I use this hotel quite frequently (at least once a month) when I am working in Oxfordshire. It is a good location for me, close to M40 and A40. The rooms are spacious and comfortable, and the level of service is very good.

Dear SHIRLEY H., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Well located

Customer review rating 4.2/5

Lucy Business - 09/10/2020 Confirmed reviews ALL

I had a lovely room which was clean and comfortable.

Dear LUCY Y., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Supplied our needs

Customer review rating 4.2/5

Cliff Families - 07/10/2020 Confirmed reviews ALL

One night so hard to judge. The evening meal was good but the packed box breakfast did not justify the cost. The bedroom was fine

Dear CLIFFORD N., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I note your comments about the grab and go box and with the current difficulties we are attempting to provide some form of breakfast again not a mandatory product to be taken you can always cancel it if not required or to your liking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Comfortable stay

Customer review rating 4.2/5

Richard Solo - 04/10/2020 Confirmed reviews ALL

Very well organised for the COVID situation. Disappointing that the ‘system’ wouldn’t allow me to charge dinner to my account thus “doing me out” of Accor points. Dinner and breakfast very good and pleasant friendly service.

Dear RICHARD K., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Great Hotel, Clean Rooms and Attentive Staff

Customer review rating 4.2/5

Patrick (. Business - 04/10/2020 Confirmed reviews ALL

I have stayed here on numerous occasions pre and post the COVID restrictions. The rooms are always clean, the beds are comfortable enabling a great nights sleep. The service is great, the staff are attentive and as a guest during theses times of restriction you feel safe.

Dear PATRICK C., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

No refund offered with Covid

Customer review rating 4.2/5

Anonymous Families - 28/09/2020 Confirmed reviews ALL

We were unable to travel to the UK due to COVID and were refused a refund. When we are finally able to make the trip we will be looking for somewhere else to stay, such as the hotels who were more understanding in the crisis.

Dear LEONARD B., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Could I ask you to contact me direct on my email so I can investigate this further please as I am confused as to why this has happened given the arrangements we have in place to help our guests on booking Sincerely, Mark Tulett General Manager

Good stay

Customer review rating 4.2/5

Wendy T. Friends - 28/09/2020 Confirmed reviews ALL

My friend and I enjoyed a short stay and we were very comfortable

Dear WENDY T., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Terrible

Customer review rating 4.2/5

Deb Families - 28/09/2020 Confirmed reviews ALL

We rang the hotel to book a room for 2 adults and a dog, we got told that there would be a £10 charge for the dog and the person on the phone told us that it would be £84.55 in total for the one night. When we arrived the lady on the desk checked us in, we than asked about room service and how to do that, we were told to go to the room and press 0 however there was no menu in the room and as I am gluten and dairy free we came to the bar to order as it is easier. When we got to the room I was quite disappointed and there was many things that were different from the last time we stayed in this hotel, the room we were in (116) felt dirty and unclean, there was no small mirror that attached to the wall along with other things. overall the room service was good and nice and the sleep was good apart from being woken upon at 7:25am to a fire alarm which lasted for 10 seconds and we were not told this would be happening on arrival, however when we started to get ready the day after we found that the shower was not working, we had to call reception and they send someone up to look which took 15 minutes, when this lady had a look she realised that part of the showers was missing and was on the side of the bath, she then looked at me and said "did you do this" insinuating that I had caused this problem which I did not, this left me feeling embarrassed and belittled, she then had to call a maintenance to come and fix it which took a further 10 minutes for him to arrive when he finally arrived they spent 5 mins in the bathroom only for the maintenance man to leave and get the tools which he didn't bring, over all this process to 45 mins of my day which I really didn't have. I am annoyed at this as the hotel should really be checking to room for any problems BEFORE the guests are checking in for the stay. I looked on my online banking to see that I had been charged £104.55 for the one night stay, as I had been told it would be £84.55, as it was almost time for us to check out we went to the desk to do so and we had the unfortunate event of having Marius to check us out, we told him about the problems we had such as the shower not working and he said "you could have moved rooms you know" I was quite shocked at the response I got from him as it is not what I would expect from a member of staff also why would I want to move rooms the morning after I have stayed the night in room 116 as I had unpacked, I just do not understand the logic behind that. We also told Marius that we had been charge too much for the stay and he told us that we would never had been quoted that price and it was 20£ for the dog, this made be feel like he was implying that me and my daughter were lying. We also asked Marius for some money back for all of the inconveniences and problems that happened he told us no and gave us some food and drink vouchers. I am not happy with this as I don't feel that is is good enough for all of the problems we faced in the less than 24 hours we were there. I am very disappointed in the hotel stay and would like a refund because of this.

Dear DEBORAH C., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am personally looking into this feedback as I am very upset to read your comments and observations when we are trying so hard to please people in these difficult times. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

very friendly

Customer review rating 4.2/5

Stuart P. Solo - 25/09/2020 Confirmed reviews ALL

welcome on arrival, very pleasant clean room, shame we couldn't have breakfast.

Dear STUART P., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we are working on the cooked breakfast offering but in light of the recent issues and rising numbers we have taken the advice to keep the grab and go offering for the current time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

As always the rooms themselves are very comfortable.

Customer review rating 4.2/5

David M. Families - 24/09/2020 Confirmed reviews ALL

We were deeply disappointed with Mecure this time, having had good experiences in other parts of the country in the past. When we booked we paid the extra premium for breakfast, there was nothing to indicate the dreadful experience which lay ahead. On checking in, we were told that breakfast would be delivered to the room in the early morning as we couldn't use the restaurant due to covid. And yet we were asked if we wanted to book dinner in the restaurant! In fact one small take away box was delivered at 22:00hrs the night before, containing dairy products! The squashed contents were described as continental style breakfast - I have travelled extensively on the continent and never experienced anything like that. There was only one box and two of us. The contents were simply in-edible and so were put in the bin. Yet there is a perfectly good coffee making machine in the bar which could have given us a nice latte, but no apparently covid means poor service is okay. There were other issues like the TV didn't work but I can excuse some of these. The man at the reception was the most unhelpful miserable man I have ever dealt with.

Dear David M., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The grab and go breakfast offer is in line with the Accor recommendation and we have produced it as per their advice. We have actually attempted to offer a cooked breakfast with designated breakfast times for each couple or person but unfortunately this went rather pear shaped when people were unable to keep to their allotted time thus causing us an overcrowded social distance problem that in light of current issues we have removed from our offering. The breakfast boxes are delivered at night so as they can be placed in your room fridges ready for you to use at any time in the morning and again I am sorry this was not conveyed to you. I am sorry that you were unable to obtain some latte coffees to go and I will indeed be taking this up with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Awful Customer Service - I Cancelled booking but still charged and passed around when trying to query it

Customer review rating 4.2/5

David C. Couples - 21/09/2020 Confirmed reviews ALL

I cancelled my booking online on Fri 11th Sept pretty much straight after booking it when i saw the times of the booking 12-3pm weren't suitable by clicking on the cancel booking tab on my confirmation email. I followed it all the way through and got a message onscreen to say it had been cancelled. I made a booking at a different hotel for Mon 14th with times that better suited my requirements and obviously didn't arrive or stay at Mercure Thame Lambert on the 14th as i thought it had been cancelled but then i got an invoice on the 15th to say i've been charged £50 for a room that i didn't stay in! I've contacted the hotel to query this and after a few emails over 2 days was advised to contact accor directly which i did and after 2 more days they referred me back to take it up with the hotel!

Dear DAVID C., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Well Located

Customer review rating 4.2/5

Gilli Solo - 21/09/2020 Confirmed reviews ALL

Very clean hotel. Nice room. Couldn't work out how to use the bath tub!!

Dear GILLIAN L., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the bath tub issue had a call to my colleagues been made I am sure we could have helped and sent some one to the room to help. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Really well located

Customer review rating 4.2/5

Cece W. Couples - 21/09/2020 Confirmed reviews ALL

Absolutely fine. Beautifully clean room and bathroom. Extremely comfy bed. Breakfast was ok considering the Covid virus situation. Obviously would have preferred fresh fruit juice and a warm croissant and my husband does prefer marmalade.Cooked was good but would have liked a choice and obviously there would be less waist !!

Dear CECILIA W., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback regarding breakfast and I am pleased to note you enjoyed it all be it a set menu that is clearly displayed at reception and advised when you order. Marmalade is available and I am sure had the staff known we would have provided some. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Well located and especially pleased you have an electric charging station, although I did not use it this visit.

Customer review rating 4.2/5

Anonymous Solo - 20/09/2020 Confirmed reviews ALL

I was very disappointed with the breakfast. I wish you would offer a smaller, vegetarian option. There was so much waste. Also my hot breakfast was very cool!! Your coffee was great. The rooms are a good size but the carpet was dirty (old) and the bathroom was very basic.

Dear GAIL N., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read about your poor breakfast experience given that we are working really hard to try to get this right for our guests. We would I am sure offered a vegetarian option at breakfast or when you checked in and ordered it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Good stay, great staff

Customer review rating 4.2/5

Consti Couples - 15/09/2020 Confirmed reviews ALL

Loved the room and the hotel crew was really welcoming ! Common area really stylish ! The food at the restaurant were slightly disappointing. Great place to stay for a night

Dear NICOLE H., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are currently running a greatly reduced food offering and not our normal style of food but again we are trying to operate with in guidelines and staffing levels but will take on board your comments Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

pleasant surprise

Customer review rating 4.2/5

Pete Couples - 13/09/2020 Confirmed reviews ALL

booked as a last minute stay

Dear PETER K., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

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