Mercure Thame Lambert Hotel 4 stars

Staff helpful very nice location - Sorry but bad points which let this place down, Main point was breakfast was one of the worst i have ever had coffee machine broke down and told to drink tea which i don't drink then ordered poached eggs with breakfast after 20 minutes they arrived, in fact it was so bad we left hotel and went and got breakfast at another location, Not enough seating for breakfast also our group got divided up,

Hotel was freezing cold, heating not working. Took 2 hours to move me! Then when moved radiator so noisy in next room I had to turn it off. Appalling

The room was spacious and nicely decorated. Plenty of chairs, desk/dressing table etc. Bathroom was huge. However, the room was cold as the hot air heating was inadequate. The portable heater already placed in the room did not work either. Took about 24hrs for the room to warm up. Restaurant area was pleasant. Breakfast was acceptable with fair amount of choice.

Great stay and excellent service. Well Done Team

The hotel is in a very convenient location. It was quiet. The staff were very friendly and helpful and the breakfast was good.

Couldn’t get heating to work... very cold night. No spare blanket or bed-spread to help. Very small towels in the bathroom. Rooms tired and stains on the carpet. Funny smell in reception. Overall just a bit run down. Quite an unpleasant night.

Lovely meal. Lovely room. Not brilliant having a connecting door as we could here everything from the next room. Choice of lager for my husband was not great. No Gordons gin for me. Plenty of “posh lager and other guns” but not what we wanted. Great evening though at Only Fools and 3 courses.

We attended the only fools and horses comedy dining. Accommodation and evening meal very good. Breakfast was disappointing, service poor, we had to get waitresses attention to request tea, staff seemed rushed and disorganised. Avoided eating sausages as they were totally pale on the outside and was worried they were undercooked. All staff were polite

When I got to my room it was very cold and even when I got the heating blasting out it took a long time to warm up. Normally rooms are overheated but this was quite the opposite. Otherwise the staff were all excellent and everything else was to my satisfaction.

Very friendly responsive staff. Lovely room. However I had to switch rooms due to heating not working correctly in the first one, & in both rooms the teaspoons did not appear to be clean - they had coffee/ tea stains & the handles were sticky... This is unhygienic & disappointing... I shouldn't have to clean these myself before using... Please can you give this attention.... I am staying again very soon & hope I don't find the same, otherwise I will stay elsewhere on future visits.

I booked the valentines night with the Jersey boys for my wife and I. I was not told I would be sharing a table with 8 other people who I didn't know. Even though we ordered the food from the set menu well in advance as requested my wife's food was not cooked as ordered and we were told we would have to wait until all of the other food was served before it could be sorted. On more than one occasion the person taking my drinks order at the bar stopped serving me and started serving food with no explanation

Waited 20 minutes to get a drink. Wanted a Pate starter but told couldn’t have it as was eating in the bar, not on the bar menu only in the restaurant. Waited 30 mins for the meal and had to ask for the pudding.

Very positive. Helpful friendly staff, eve thing was as it should be.

Room was comfortable, comfy bed and plenty of space - upgraded from what I booked at no cost. Had the carvery for Sunday lunch - very enjoyable. Had breakfast included and had the buffet though there were options for other things like an omelette had i wanted one. All was fine. The hotel is a short distance from the M40 so after checkout I was on the motorway within 5 minutes.

Easy check in friendly helpful staff especially Peter serving in the restaurant when he was obviously short of staff but coped extremely well. Food was good. Room was excellent apart from cups for tea and coffee not cleaned and tissues in bathroom empty when we arrived and empty when we left.