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Mercure Thame Lambert Hotel 4 stars

Customer review rating 4.2/5 697 reviews

ALLSAFE approved hotel

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Mercure Thame Lambert Hotel
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+ 17 Services

Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • ALLSAFE cleanliness and prevention label, verified by Clifton

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf (nearby) Paying
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Thame Lambert Hotel

London Road
Aston Rowant
Watlington
OX49 5SQ thame
united kingdom

Tel: +441844351496

Fax: (+44)1844351893

Check-in from 14h00

Check out up to 12h00

  • OXFORD TUBE :  OXFORD TUBE LEWKNOR

  • By plane

    HEATHROW At 46km / 28 miles

  • By train

    PRINCES RISBOROUGH At 11km / 7 miles

GPS :51.677451, -0.955321

Our accommodation(s)

A spacious room with ensuite bathroom, air conditioning, a flat screen TV, desk and free WiFi.

Standard Room with 1 single bedNon contractual photo

  • Max. number of persons: 1
  • Area: From 8 / 86 sq ft
  • Views: Patio *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 2 zip-beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 double bed, Courtyard side

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 1 kingsize bed

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

KITE RESTAURANT AND BAR

Type of cuisine: Gourmet

KITE RESTAURANT & BAR @ MERCURE THAME LAMBERT HOTEL: AA ROSETTE AWARD. Taste our delicious classics and a la carte menu!. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

LOUNGE BAR

We serve wide range of drinks, snacks and light meals inspired by the property's original watermill heritage. Traditional afternoon tea is also available daily in the lounge bar and includes a sandwich, scone with clotted cream and jam and tea or coffee.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Thame Lambert Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

697 reviews

tripadvisor

TripAdvisor Rating 4.0/5

853 reviews

Lovely Hotel with great staff

Customer review rating 5.0/5

Kd Couples - 06/06/2021 Confirmed reviews ALL

Stayed for 2 nights. Enjoyed dinner and been able to relax in the bar/ louge area. The staff really made the stay great with first class service. The hotel is clean and manages the current Covid restrictions well.

Dear KEVIN D., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lindsey Gillingham Sales and Marketing Manager

Location great.

Customer review rating 3.5/5

Karen Couples - 03/06/2021 Confirmed reviews ALL

Well located for the places that we wanted to visit. Room was clean and spacious, situated overlooking the courtyard. Booked an evening meal at the hotel but the service was very slow. However, the staff were friendly and apologised for the delay.

Dear KAREN R., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Lindsey Gillingham Sales and Marketing Manager

Good location

Customer review rating 3.0/5

Margaret Couples - 02/06/2021 Confirmed reviews ALL

We had a 3 night stay to visit family in the area,the bedroom and the bathroom had area’s that hadn’t been cleaned,( build up of dust), the top of the shower head had a leak and was spraying water out towards the sink.we reported this on our first morning,but nobody came to fix it.

Dear MARGARET S., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lindsey Gillingham Sales and Marketing Manager

Relaxing stay

Customer review rating 4.5/5

Stephen B. Solo - 01/06/2021 Confirmed reviews ALL

Stayed just after the covid restrictions relaxed but things were fairly normal. Good food, helpful staff and a convenient location next to the M40 but still quiet.

Dear STEPHEN B., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lindsey Gillingham Events and Sales Manager

Beautiful hotel in lovely surroundings

Customer review rating 4.0/5

Sue Couples - 01/06/2021 Confirmed reviews ALL

We were very pleased with the hotel but our dinner on Saturday night was disastrous ! We arrived on Friday and was told the kitchen was closed although food was still coming out so decided to reserve a table for Saturday but very disappointed when the starters were served frozen !! We decided we couldn’t face the main course so we had cheese and biscuits and that was also very poor, so for 2 of our 3 nights stay away we had no dinner which was very disappointing.

Dear SUZANNE K., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The issues that you experienced on that evening regarding the service and food were an oversight on our behalf and we can not apologize enough. This is definitely not the normal level of service at the Mercure Thame Lambert Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we do hope that you do come and stay with us in the future as we are confident you will experience the true Lambert experience. Please do not hesitate to contact me directly on 07… 896 if you wish to discuss this matter in further details. Sincerely, Lindsey Gillingham Sales and Marketing Manager
Customer review rating 4.0/5

Margaret W. Couples - 23/05/2021 Confirmed reviews ALL

We have stayed at the Lambert many years and always enjoyed our stays we stayed in room 117 this time lovely room but the Matress was dreadful we paid a lot more money this visit than normal we booked half board which on the Wendy it said including breakfast we was disappointed that we didn’t have chance of breakfast as we had paid for but we got a little continental breakfast in a bag the coffee tray in the room wasn’t replenished we understand due to present circumstances that you can’t go in the rooms to clean but there could have been these in the breakfast bag also I don’t think we was given our £50 dinner voucher on the second night I did ring the following day about it but no one got back to me I would like you to look into this and come back to me please this experience hasn’t put us off staying with you we love coming to the lambert many thanks Margaret

Dear Margaret We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry for our shortcomings during your stay especially the breakfast offering which thankfully we have now been able to stop and re introduce a cooked breakfast from the kitchen. We are still unable to enter rooms to service them for our guests during their stay and this is again a difficult time for us to rectify. I am so very sorry no one has come back to you regarding the voucher and I have asked Megan to investigate this for you. I do hope you will return to us in the near future and we can rectify our short comings with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

hotel stay at last

Customer review rating 3.5/5

Geoff Couples - 19/05/2021 Confirmed reviews ALL

My wife and I were walking the nearby Ridgeway and required a nice stopover so we could walk two days running. The room was spacious and peaceful for a great nights sleep. The evening meal was nice too from the limited menu. What let us down though was breakfast. Instead of the expected hot breakfast before setting off in the morning we were given a couple of bags at our room in the evening containing a few cold items with an orange juice. It is very disappointing that a four star hotel has no chef to do a breakfast which we had paid for.

Dear GEOFFREY D., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that we were unable to deliver breakfast fully cooked until the middle of the week and do hope that you will return to us in the future as things return to a fully operational kitchen. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Nice room and good location

Customer review rating 3.5/5

Martin Business - 28/04/2021 Confirmed reviews ALL

Hotel is just off the M40 so very convenient. Room was good but electric heater suggests the AC system is not running. Breakfast box was definitely average. No reception in the morning at 9.15 so had to leave key in room. Evening meal was nice being outside for first time in ages.

Dear MARTIN T., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With Covid regulations still in place there are certain services we are still not fully able to offer but with the encouraging news and re-opening dates we are looking forward to being able to offer all our services again to the full. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Never again

Customer review rating 1.0/5

Jim C. Business - 11/04/2021 Confirmed reviews ALL

Reception not open on arrival around 1700hrs. Had to wait for someone to open the building. No food at all available even though I paid for breakfast. Room cold with only an oil fired radiator that seemed to give off a little heat.

Dear JAMES c., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Lambert Hotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be investigating this further as we have through out the lockdown offered a grab and go continental box for our key workers who require it and we have continued to operate with in the government guidelines. I apologise for the poor heating in the room you experienced and again due to Covid19 advice from the government the main internal heating system has been switched off to prevent droplets of air being circulated through the system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Under normal circumstances I am sure that the many facilities on offer would have proved excellent.

Customer review rating 4.5/5

Eric K. Couples - 28/12/2020 Confirmed reviews ALL

Notwithstanding the COVID-19 restrictions, my wife and I thoroughly enjoyed our stay at the Mercure Watlington. The staff were attentive and friendly, dinner on Christmas Eve was excellent and the room perfect. A very enjoyable first stay, but certainly not our last

Dear Rick K., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

good stay

Customer review rating 4.5/5

Stuart P. Solo - 27/12/2020 Confirmed reviews ALL

very nice room warm and very clean

Dear STUART P., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager
Customer review rating 4.0/5

Anonymous Business - 23/12/2020 Confirmed reviews ALL

In general satisfactory. I booked a room on the courtyard with a request to be on the upper floor. I first got a room that faced the outside and the parking lot. This was not what I call courtyard. Room was changed to one with a field view, yet still on the ground floor. Acceptable. Enjoyed weekend breakfast. Breakfast during the week was to sugary. I understand C-19 restrictions.

Dear MICHAEL J., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We had upgraded you due to your Accor status as directed by the points plan and membership status. As noted we moved you to another room at your request on advising you that the A/C system that controls the heating had been turned off as per Covid19 advice. This is why all rooms are currently used on the ground floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Amazing hotel

Customer review rating 5.0/5

Barry Couples - 18/12/2020 Confirmed reviews ALL

Stayed for 3 nights in the superior room and it was AMAZING best hotel room me and my misses have ever stayed , staff super friendly and helpful and honesty made my weekend

Dear BARRY J., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Nice Hotel

Customer review rating 4.5/5

Ian Solo - 18/12/2020 Confirmed reviews ALL

Warm welcome and nice spacious rooms of good quality, handily located close to M40

Dear IAN C., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Very clean, safe and friendly.

Customer review rating 4.0/5

Michele Families - 12/12/2020 Confirmed reviews ALL

Had a bit of an issue with hot water in the room but it was sorted out quite quickly. Everyone we came across was friendly and efficient. The room was clean and spacious with plenty of tea and coffee available. It was a shame we couldn’t sit in the bar just to drink because of restrictions but the little platter menu that was available was a good idea. Unfortunately, but understandably at the moment, a sit down breakfast is only available at weekends although we understood that is going to change in the new year. All in all, a very pleasant and relaxing experience.

Dear MICHELE F., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Great stay

Customer review rating 5.0/5

John P. Business - 11/12/2020 Confirmed reviews ALL

Short and pleasant. A Covid compliment environment, clean and warm too.

Dear JOHN P., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Room cold and not up to standard.

Customer review rating 1.0/5

Jennie T. Couples - 05/12/2020 Confirmed reviews ALL

Room heating broken so room freezing. Eventually provided with storage heater. The curtain fell down, grout missing on tiles on toilet floor, flush faulty on toilet. There were cobwebs on ceiling hanging down right above bed

Dear SHAUN T., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have spoken with the maintenance team and the housekeeping and I can assure you we will be rectifying your issues and comments. Its always disappointing to read this type of feedback given that the team worked hard all week in preparing the rooms ready to re-open nd I am truly sorry you experienced such issues We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Lovely staff

Customer review rating 4.5/5

Kjd Couples - 03/11/2020 Confirmed reviews ALL

This was a short break away from the children. We fully enjoyed being able to have a few drinks in the bar prior to eating a lovely evening meal.

Dear KEVIN D., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Poor service

TripAdvisor rating 2.0/5

959mail 03/11/2020 TripAdvisor review

Check in was not really friendly. No upgrade possibilities. No welcome drinks. Paid for breakfast but received a bag with poor content, given to us the evening before. Even the IBIS Southampton managed to serve fresh pastries and Porridhe during Covid - this Mercure didn't.

I am sorry your experience was not a good one and I do apologise for this. We are working under restricted conditions currently and we have reviewed the breakfast offering and we are looking at ways to introduce a plated cooked breakfast from January 2021.

Great hotel stay.

Customer review rating 4.5/5

Sue W. Families - 20/10/2020 Confirmed reviews ALL

Great except breakfast.

Dear SUSAN w., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

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