Couldn’t find reservation even though I had confirmation mails. Room was extremely hot and located near a busy road.

Very nice

here is my Tripadvisor report - Mercure Thame Lambert Hotel Overnight stay 12th June 2022 Where do I start, probably the 4 star rating it gives itself on it’s webpage. It probably once was, but not now. More like a 2 star establishment. Room 115 – very clean, but a bit dated. The external window frames actually rotten, bathroom seemed to have been upgraded. Bedding, in particular, pillows, need renewing. My pillow was a mass of solid lumps. Plus only one pillow per bed. Reception and bar area have not been updated since we stayed in 2018 and 2021 (see my tripadvisor report of June 2018 and Aug 2021). No atmosphere at all. Sunday night, duty staff, did not make you feel welcome at all. You felt that you were a hindrance, rather than a guest. Restaurant looked really tired, dated and unwelcoming, same as the staff. We went in @ 17:00, there was 2 other tables just finishing their meals. But within 15 minutes, we were on our own. During the week, I had emailed the hotel. Explaining, that my wife is dairy intolerant, and what would be available for her to eat. (If you check back on my Aug 2021 Tripadvisor, you will see that we had problems then.) The hotel, emailed me back their full menu, which had quite a lot of vegan/vegetarian choice. But on sitting down, we were just given a reduced “Sunday” menu on an A4 sheet of paper. No real choice for my wife. The “chef” finally agreed that she could choose from the main menu. Now, back in 2018 this restaurant had an AA rosette, and did produce gourmet meals. No sign of it now. Everything seems to come from “Brakes”, or another food supply company, not much made on site I stand to be corrected on this, but this is what I found - Pate starter – “tiny piece” of commercial pate, hardly a mouthful Vegetable and Spinach Pakora – just out of a frozen pack ? Vegan “Moving Mountain” Cheeseburger @ £12.95 – straight out of “Brakes” @ £22.99 for 20 pates. I had the Sunday Roast – Good portion of beef and pork, but whole meal appeared just warmed up from lunchtime service. Now – breakfast on the 13th June. Chalk and Cheese comparison. Bright, Breezy, Helpful Lisa (I think I’ve got the name right). An excellent freshly cooked breakfast. Just right to start the day. Sorry “Mercure Thame Lambert”, you do really need to up the game in this day and age. You've got to get those 4 stars back, and beat Premier Inn, Holiday Inn etc.

The room was good and the staff were very friendly and helpful. Breakfast was good. Perfect location for what we needed. Would definitely stay here again.

We stayed at the Thame Mercure for one night on the first weekend of June. We had booked just a room with the breakfast not being included. Despite not having the breakfast the following day we had been charged for it. Upon realising the additional charge we had contacted the hotel daily via phone/email and did not get a response until we had an email stating that we did not indeed book a room with breakfast. We have since been in contact to try and get the refund for the extra charge, but we are still waiting on a response- a week later! Very disappointed and poor communication with guests.