Mercure Thame Lambert Hotel 4 stars

Customer review rating 4.2/5 621 reviews
Mercure Thame Lambert Hotel
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+ 17 Services
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Room 1

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Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • Located just 15-minutes from Oxford

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf (Nearby)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Thame Lambert Hotel

London Road
Aston Rowant
Watlington
OX49 5SQ
thame
united kingdom

Tel: +441844351496

Fax: (+44)1844351893

Contact email

Check-in from 14h00

Check out up to 12h00

  • OXFORD TUBE :   OXFORD TUBE LEWKNOR

  • By plane

    HEATHROW At 46km / 28 miles

  • By train

    PRINCES RISBOROUGH At 11km / 7 miles

GPS :51.677451, -0.955321

Our accommodations

A spacious room with ensuite bathroom, air conditioning, a flat screen TV, desk and free WiFi.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 8
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 2 zip-beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
Accessible room

Standard Room with 1 double bed, Courtyard side

  • Max. number of persons: 3
  • Area: From 30
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
Accessible room

Superior Room with 1 kingsize bed

  • Max. number of persons: 4
  • Area: From 40
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

KITE RESTAURANT AND BAR

Type of cuisine: Gourmet

KITE RESTAURANT & BAR @ MERCURE THAME LAMBERT HOTEL: AA ROSETTE AWARD. Taste our delicious classics and a la carte menu!. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

We serve wide range of drinks, snacks and light meals inspired by the property's original watermill heritage. Traditional afternoon tea is also available daily in the lounge bar and includes a sandwich, scone with clotted cream and jam and tea or coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Thame Lambert Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

621 reviews

tripadvisor

TripAdvisor Rating 4.0/5

822 reviews

Some issues

Customer review rating 4.2/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

I booked the valentines night with the Jersey boys for my wife and I. I was not told I would be sharing a table with 8 other people who I didn't know. Even though we ordered the food from the set menu well in advance as requested my wife's food was not cooked as ordered and we were told we would have to wait until all of the other food was served before it could be sorted. On more than one occasion the person taking my drinks order at the bar stopped serving me and started serving food with no explanation

Dear GRAHAM E., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All our reservations for the Jersey boys night were based on shared tables due to the demand for tickets and I am sorry if this was not conveyed to you. With reference to the food not being cooked to your order I can only assume you ordered the beef more well done and this should have been explained to you that the fillet of beef would all be medium and served accordingly. I apologise if this was not to your liking. I have taken up your comments about bar staff service and can assure you this will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Disappointed

Customer review rating 4.2/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Waited 20 minutes to get a drink. Wanted a Pate starter but told couldn’t have it as was eating in the bar, not on the bar menu only in the restaurant. Waited 30 mins for the meal and had to ask for the pudding.

Dear James S., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Well located, comfortable and clean. Efficient service.

Customer review rating 4.2/5

Sue Business - 11/02/2020 Confirmed reviews ALL

Very positive. Helpful friendly staff, eve thing was as it should be.

Dear SUSAN C., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Good stay

Customer review rating 4.2/5

Graham Couples - 30/01/2020 Confirmed reviews ALL

Room was comfortable, comfy bed and plenty of space - upgraded from what I booked at no cost. Had the carvery for Sunday lunch - very enjoyable. Had breakfast included and had the buffet though there were options for other things like an omelette had i wanted one. All was fine. The hotel is a short distance from the M40 so after checkout I was on the motorway within 5 minutes.

Dear GRAHAM W., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Good stay

Customer review rating 4.2/5

Cheryl Couples - 21/01/2020 Confirmed reviews ALL

Easy check in friendly helpful staff especially Peter serving in the restaurant when he was obviously short of staff but coped extremely well. Food was good. Room was excellent apart from cups for tea and coffee not cleaned and tissues in bathroom empty when we arrived and empty when we left.

Dear CHERYL R., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Great stay - better than expected.

Customer review rating 4.2/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Great, room was lovely, staff were attentive and service was good.

Dear JANE H., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

One night business trip

TripAdvisor rating 4.0/5

bristolbrig Business - 12/01/2020 TripAdvisor review

The room was great - modern and clean and comfortable. Good value and friendly staff. The rooms are all accessed outside from a courtyard so they are removed from the noise of the hotel and very quiet.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Xmas night stay

TripAdvisor rating 4.0/5

Beamer63 Family - 29/12/2019 TripAdvisor review

I booked two rooms for our family visit. There was difficulty in checking in online via the email and app but going via the web site was ok. The staff were excellent and the breakfast buffet very adequate. The room was very clean and the extra bed was fitted as requested.

Thank you for your kind words and feed back I was pleased to note that the hotel staff looked after you when you arrived. I will advise Accor of your booking issues. Kindest Regards Mark Tulett GM

As good as I hoped

Customer review rating 4.2/5

A P. Families - 28/12/2019 Confirmed reviews ALL

Rooms spacious and clean with comfortable bed. Food good quality and very well presented and served. All staff very helpful and friendly

Dear ALAN P., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Great hotel for pet lovers!

Customer review rating 4.2/5

Cheshire L. Couples - 27/12/2019 Confirmed reviews ALL

Easy to find just off the M40. Convenient for us visiting family in the area. Reception staff (Evie) great manner. Evie moved us to a better room on the ground floor for our 4th month old puppy for easier access to courtyard and outside, on Marius advice. She explained the £25 fee for having dog with us, which she said should have been advised. Room was lovely and spacious but obviously a dog room so we expected carpet with a few stains, maybe Accor should consider lino floors (less slippery than wood) for their dog rooms; easier to clean. Our well house trained puppy had newspaper down in the tiled floor in the bathroom in case of accidents but she was good and no "accidents". We also when ever staying at hotel with dog (previously a Great Dane) always bring sheets for the carpets and spare duvet for the bed. Liked it so much if family hosting next year will stay here. 10/10 for all the staff. Thank you.

Dear GAIL G., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Happy stay

Customer review rating 4.2/5

Tony F. Families - 27/12/2019 Confirmed reviews ALL

Everything was fine, minor room faults. Two lights not working but was not something to make a fuss about.

Dear TONY K., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Very good overall experience.

Customer review rating 4.2/5

A D. Solo - 23/12/2019 Confirmed reviews ALL

As usual friendly welcome and they were able to fit me in the restaurant as I had not booked

Dear ANTHONY D., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

good

Customer review rating 4.2/5

Andy L. Couples - 22/12/2019 Confirmed reviews ALL

except for non pork/veg options at breakfast

Dear ANDREW l., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Excellent

Customer review rating 4.2/5

Tom L. Business - 20/12/2019 Confirmed reviews ALL

I have stayed at The Lambert Arms a lot over the last few years and the service is always excellent, the staff are friendly, helpful and attentive and always make me feel very welcome. The rooms are nice, the breakfast and restaurant food is great and always consistently very good. Only small criticism I would have and it is only a few small things - the bathrooms could do with a paint touch up and one 4 slice toaster at breakfast is not ideal when it is busy. Only small things though - otherwise really good.

Dear THOMAS L., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Clean, tidy and comfortable but bathroom appearance would benefit from being updated

Customer review rating 4.2/5

Nigel Families - 10/12/2019 Confirmed reviews ALL

Clean, tidy and comfortable but bathroom appearance would benefit from being updated

Dear NIGEL M., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

satisfactory, not exceptional

Customer review rating 4.2/5

Graham R. Couples - 10/12/2019 Confirmed reviews ALL

Stay was okay, the bathroom towels were poor quality and small, the toilet paper was sub standard, very thin. Room was clean.

Dear GRAHAM R., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Tulett General Manager

Lovely hotel

Customer review rating 4.2/5

Bond Couples - 10/12/2019 Confirmed reviews ALL

Hotel was lovely staff were ok breakfast was awful both times was no bacon sausage or egg one guest ask why it took so long the restaurant manager shouted at him saying 30 people have just come at once well my husband has been a hotel manager and had to feed 120 people every day surely he knew how many people would be having breakfast and as for the chef eggs where under cooked i have never seen scramble eggs runny and raw and the sausage room was clean put my hand window ledge and it was really dirty

Dear BOND K., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. Please accept my sincere apologies for the extremely poor service received and substandard breakfast. I have taken this up with the F&B manager and Head Chef who are extremely embarrassed about this service offered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager
Customer review rating 4.2/5

Carole Couples - 09/12/2019 Confirmed reviews ALL

The room was clean and spacious and very comfortable. The evening meal was delicious and the service was great. However breakfast was unfortunately cold as someone had switched off the warming pan. Once realised customers should of been offered a hot cooked breakfast but we weren’t we had to ask for the food to be microwaved which spoiled it.

Dear CAROL B., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so very sorry about the substandard breakfast you experienced and I have spoken to the team to ensure this will not happen again as you are 100% correct your breakfast should have been offered freshly cooked and I apologise for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

good accommodation, great staff. Food not so good, steaks a bit tough.

Customer review rating 4.2/5

S. Business - 03/12/2019 Confirmed reviews ALL

relaxing

Dear ANNE S., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry the steaks were not to your liking and I will ensure we take this up with our supplier. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulette General Manager

Nice stay, lovely staff, dire heating.

Customer review rating 4.2/5

Mr. A. Couples - 03/12/2019 Confirmed reviews ALL

I had a nice stay and found the staff to be excellent. I remember Vlad being most helpful at breakfast. My concern about the room (220) was that the heating in the room was dire. It was so poor that there was an extra heater, which ran off a plug, to heat the room. I was also surprised that the wallpaper in the bathroom was starting to peel and that there was a massive mark on the toilet lid left behind by I guess gaffa tape - which I was surprised had not been cleaned off the toilet lid. I would be interested in knowing if these negative points are common within this hotel. If it was not for the excellent staff and comfy bed I would have rated this as a 6. If the heater work better it would have been a 9.

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