Mercure Thame Lambert Hotel

Mercure Thame Lambert Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 199 reviews

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Description

Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • ALLSAFE cleanliness and prevention label, verified by Clifton

ALLSAFE approved hotel

Hotel location

Mercure Thame Lambert Hotel

London Road, Aston Rowant, Watlington
OX49 5SQ Thame
United Kingdom

  • OXFORD TUBE:  OXFORD TUBE LEWKNOR

  • By plane

    HEATHROW At 46km / 28 miles

  • By train

    PRINCES RISBOROUGH At 11km / 7 miles

GPS:51.677451, -0.955321

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KITE RESTAURANT AND BAR

KITE RESTAURANT & BAR @ MERCURE THAME LAMBERT HOTEL: AA ROSETTE AWARD. Taste our delicious classics and a la carte menu!. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

Our accommodation(s)

A spacious room with ensuite bathroom, air conditioning, a flat screen TV, desk and free WiFi.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  199 reviews

TripAdvisor Rating  4.0/5  899 reviews

Couldn’t find reservation

Customer review rating 0.5/5

Darrell J. Couples - Confirmed reviews ALL

Couldn’t find reservation even though I had confirmation mails. Room was extremely hot and located near a busy road.

Dear DARRELL J., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with your reservation which I understand the receptionist could not find and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again my apologies and thank you once again for your comments Thank you

Good stay

Customer review rating 5.0/5

Kieth J. Families - Confirmed reviews ALL

Very nice

Dear KIETH j., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and in the meantime enjoy the rest of your day Thank you

Not 4 Star, Not gourmet food - 2 star at best

Customer review rating 1.5/5

John N. Families - Confirmed reviews ALL

here is my Tripadvisor report - Mercure Thame Lambert Hotel Overnight stay 12th June 2022 Where do I start, probably the 4 star rating it gives itself on it’s webpage. It probably once was, but not now. More like a 2 star establishment. Room 115 – very clean, but a bit dated. The external window frames actually rotten, bathroom seemed to have been upgraded. Bedding, in particular, pillows, need renewing. My pillow was a mass of solid lumps. Plus only one pillow per bed. Reception and bar area have not been updated since we stayed in 2018 and 2021 (see my tripadvisor report of June 2018 and Aug 2021). No atmosphere at all. Sunday night, duty staff, did not make you feel welcome at all. You felt that you were a hindrance, rather than a guest. Restaurant looked really tired, dated and unwelcoming, same as the staff. We went in @ 17:00, there was 2 other tables just finishing their meals. But within 15 minutes, we were on our own. During the week, I had emailed the hotel. Explaining, that my wife is dairy intolerant, and what would be available for her to eat. (If you check back on my Aug 2021 Tripadvisor, you will see that we had problems then.) The hotel, emailed me back their full menu, which had quite a lot of vegan/vegetarian choice. But on sitting down, we were just given a reduced “Sunday” menu on an A4 sheet of paper. No real choice for my wife. The “chef” finally agreed that she could choose from the main menu. Now, back in 2018 this restaurant had an AA rosette, and did produce gourmet meals. No sign of it now. Everything seems to come from “Brakes”, or another food supply company, not much made on site I stand to be corrected on this, but this is what I found - Pate starter – “tiny piece” of commercial pate, hardly a mouthful Vegetable and Spinach Pakora – just out of a frozen pack ? Vegan “Moving Mountain” Cheeseburger @ £12.95 – straight out of “Brakes” @ £22.99 for 20 pates. I had the Sunday Roast – Good portion of beef and pork, but whole meal appeared just warmed up from lunchtime service. Now – breakfast on the 13th June. Chalk and Cheese comparison. Bright, Breezy, Helpful Lisa (I think I’ve got the name right). An excellent freshly cooked breakfast. Just right to start the day. Sorry “Mercure Thame Lambert”, you do really need to up the game in this day and age. You've got to get those 4 stars back, and beat Premier Inn, Holiday Inn etc.

Dear JOHN N., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Well located, friendly staff.

Customer review rating 4.0/5

Ah Business - Confirmed reviews ALL

The room was good and the staff were very friendly and helpful. Breakfast was good. Perfect location for what we needed. Would definitely stay here again.

Dear ABI H., We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and in the meantime enjoy the rest of your day Thank you

Disappointed and overcharged

Customer review rating 0.5/5

Victoria Couples - Confirmed reviews ALL

We stayed at the Thame Mercure for one night on the first weekend of June. We had booked just a room with the breakfast not being included. Despite not having the breakfast the following day we had been charged for it. Upon realising the additional charge we had contacted the hotel daily via phone/email and did not get a response until we had an email stating that we did not indeed book a room with breakfast. We have since been in contact to try and get the refund for the extra charge, but we are still waiting on a response- a week later! Very disappointed and poor communication with guests.

Dear VICTORIA H., Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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