Mercure Thame Lambert Hotel

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Mercure Thame Lambert Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 185 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • ALLSAFE cleanliness and prevention label, verified by Clifton

Hotel location

Mercure Thame Lambert Hotel

London Road, Aston Rowant, Watlington
OX49 5SQ Thame
United Kingdom

  • OXFORD TUBE:  OXFORD TUBE LEWKNOR

  • By plane

    HEATHROW At 46km / 28 miles

  • By train

    PRINCES RISBOROUGH At 11km / 7 miles

GPS:51.677451, -0.955321

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KITE RESTAURANT AND BAR

KITE RESTAURANT & BAR @ MERCURE THAME LAMBERT HOTEL: AA ROSETTE AWARD. Taste our delicious classics and a la carte menu!. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

Our accommodation(s)

A spacious room with ensuite bathroom, air conditioning, a flat screen TV, desk and free WiFi.

Our guest reviews

Our guest reviews for
Mercure Thame Lambert Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  185 reviews

TripAdvisor Rating  4.0/5  893 reviews

Good Stay for Business Trip

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

Overall stay was good. Had first floor room that was very large and nice. Had dinner in the dining room that was excellent.

Good location, great service from the restaurant

Customer review rating 4.0/5

Chris T. Business - Confirmed reviews ALL

The most powerful shower I’ve ever used in a hotel, rooms clean and well maintained, unfortunately I couldn’t get the wifi to work in the room.

Good food

Customer review rating 3.5/5

Simon Business - Confirmed reviews ALL

Food good. Room good. Shower ran very hot then freezing cold. Pointed out to manager. Assume it will be fixed. Service charge added to food bill. Not usual. There was only me at the table for 1 course! It was removed eventually.

Excellent as always

Customer review rating 5.0/5

Tom Business - Confirmed reviews ALL

The team at The Lambert Arms never fail to make my colleagues and I welcome on all of our visits and give exceptional service when we are with them. Unfortunately I left my mobile phone behind on recent visit and Marius the manager contacted me to let me know it was left behind and kept it safe until I could arrange collection. They always go above and beyond and are certainly my preferred accommodation when attending our head office in Thame.

Customer review rating 4.5/5

T B. Couples - Confirmed reviews ALL

Comfortable hotel with friendly staff.

Good location

Customer review rating 5.0/5

Penelope C. Business - Confirmed reviews ALL

For work good homely room

very disappointing and below standard

Customer review rating 1.0/5

Sumeet Families - Confirmed reviews ALL

only good thing is the gentleman who checked us in and moved our family closer together, bathroom door in the kids room didn't shut properly our light was extremely dim as we were staying just for one night we put up with it, online check in did not work stated the fact that we were vegetarian did not register when checking in while we did come about 8.45 really disappointed that mushrooms had run out and the hash browns were over cooked having been in catering when you have an hour left of service this should not happen. Also when coming down for breakfast and asking where the dinning room was; the first thing that happened was we were challenged as to whether we were guests are not! the way this was asked and positioned we were not made to feel like guests at all and after a free meal.

A welcoming and comfortable

Customer review rating 4.0/5

Graeme Business - Confirmed reviews ALL

Staff were very friendly and enjoyed my stay. The room was really comfortable and clean. I'd have welcomed a bit of extra bedding and although breakfast was good and copious, felt the cooked breakfast wasn't hot enough so any way to heat it up, microwave it would have improved it.

Slightly disappointing and below the usual standards of Mercure

Customer review rating 3.5/5

Peter Couples - Confirmed reviews ALL

This was our first stay at Thame - whilst the staff in the hotel were fine - there were issues of tidiness that really should have been attended to. There were a couple of face masks lying around in the car park and a drinking mug! Glasses were left on window ledges. There were two trays with the discarded food and cloches outside the door of the room next to ours for the whole of the time we were there. This is despite the fact that staff had been down the connecting corridors.

Quiet Stay

Customer review rating 4.0/5

John P. Business - Confirmed reviews ALL

Overall a pleasant stay, however, the plumbing to the bathroom did need to be looked at. Clean, today and a great location close to the motorway, yet far enough not to notice it.

Lovely hotel - excellent facilities, location perfect for requirements

Customer review rating 5.0/5

Amanda -. S. Business - Confirmed reviews ALL

Stayed for 1 night as attending a works / business training course locally in Thame. Could not fault the stay at all. Friendly staff and excellent facilities. Will recommend to all who may be looking for accommodation in the area.

Needs some TLC but good location

Customer review rating 3.0/5

Jen Business - Confirmed reviews ALL

I arrived at the hotel late due to work (circa 7pm) and when I arrived I was given a room key which was unfortunately to a room which wasn’t ready. There were empty bottles, an unmade bed and dirty towels in the bathroom. The reception staff moved me to another room but couldn’t explain how this had happened, particularly given their signs stating that increased cleans were taking place for Covid prevention measures. A decent enough location however and plenty of parking, and the issue was resolved quickly, albeit inconvenient after a long drive from Yorkshire!

Shocking

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

So many things about my stay and my party's stay was not acceptable.

Friendly, professional service

Customer review rating 5.0/5

Mick Business - Confirmed reviews ALL

I stay at least every couple of weeks and the service is always excellent.

One night stay

TripAdvisor rating 5.0/5

50stephenn TripAdvisor review

Wedding stop over , great venue for a Friday wedding , bar staff great and breakfast in the morning was a much needed item, which was plentiful and tasted good. Only shame was traffic noise during the early hours of the morning.

Great Four Star Hotel

TripAdvisor rating 4.0/5

trevordavidedwards TripAdvisor review

We had a pleasant three nights stay. The hotel is very well run and very well presented. The staff throughout are exceptionally good. There is a welcoming bar, and a very pleasant restaurant. Easy parking and excellent wifi. Breakfast is an extensive buffet. Easy to find this hotel, it's just a couple of minutes off junction 6 of the M40, right on the corner of the A40.

Very Good but Denied Access to all Outside Public Spaces

TripAdvisor rating 3.0/5

Portcred TripAdvisor review

This was my second visit to Thame Lambert - we returned because we wanted a hotel with generous outside spaces for both eating and leisure. Unfortunately there was a conference and the dining patio and gardens were out of bounds until 'officially' 2:00 pm of our second day. In reality, although the conference finished around that time, the debris remained for a couple of hours and rendered the garden unusable. Apart from that, the staff were all extremely helpful, the food both at breakfast and dinner, was very good and our room was excellent - clean and comfortable. It was just a pity that a courtesy call from the management to warn us of the conference and their requirements, was not made. I imagine that the superb weather prompted the conference organisers to request the exclusive use of the grounds - management shoud not forget clients who are paying full price, NOT corporate rates, deserve to be treated as equalls, if not priority guests. We mentioned this both during our stay and at check out - we were told that our comments would be passed on to management - if they were, we still haven't heard anything from them.

Poor service

TripAdvisor rating 2.0/5

959mail TripAdvisor review

Check in was not really friendly. No upgrade possibilities. No welcome drinks. Paid for breakfast but received a bag with poor content, given to us the evening before. Even the IBIS Southampton managed to serve fresh pastries and Porridhe during Covid - this Mercure didn't.

I am sorry your experience was not a good one and I do apologise for this. We are working under restricted conditions currently and we have reviewed the breakfast offering and we are looking at ways to introduce a plated cooked breakfast from January 2021.

Disappointing

TripAdvisor rating 2.0/5

michaelhU6312NK TripAdvisor review

Even taking into account Covid-19 restrictions, this was a very poor experience. The hotel seemed to have only two members of staff on duty; breakfast was served in a paper bag with plastic utensils but nothing to eat off of – so we had to crowd round the occasional table in our room and try not to make a mess. There was no fresh tea and coffee offered with breakfast, and no extra supplies in the room – we had to ask at the bar before heading to bed. We had to move from our seats in the bar area due to the presence of several small flies buzzing around our heads. And before going to bed I discovered a disposable contact lens on the bedside table – this in a property which is meant to be subject to ever-more-stringent cleaning, according to the hotel's website. We barely saw any staff during our stay. And on check-out there was no-one in reception and no way of attracting attention. I left, having had my credit card checked when I checked in the previous day. Only a hunch convinced me to return to reception (still deserted). Only when I heard noise coming from the kitchen did I manage to attract the attention of the receptionist. Guess what? My credit card had not been approved. Good job I went looking for a member of staff or I expect I would have received a fairly pointed request for payment, at the least. Overall, this was a thoroughly dis-spiriting visit to a hotel I've used before. Even taking into account the limitations placed on hotels by the government's Covid-19 restrictions, this was a very poor experience. At no point did I feel welcome or that my custom was valued. The hospitality industry cannot survive if this is to be the standard guest experience. A week earlier, we had stayed at the Doubletree hotel in Newbury – a property of a similar size and layout. There the experience, although hampered by Covid restrictions, could not have been more different. There were plenty of staff, and they were friendly and welcoming. And they managed to offer fresh tea and coffee and the option of eating the (similarly bagged) breakfast in the reception area. While still not an ideal experience, it was considerably better than what was offered here. And £20 cheaper.

Thank you for your feedback and comments and kindly comparing us to a hotel with 113 Bedrooms and a Leisure Centre run by the Hilton Group against a privately owned 48 Bedroom country Inn where I am sure Hiltons resources are considerably more than ours. That said we clearly failed in attempts to get things right during these very difficult trading times despite our best efforts. We are continuing to learn and having to readjust to our trading levels that at the moment are difficult to predict as some people have the attitude its fine it wont happen to me to those who are far more cautious and appreciate what we are trying to do. Breakfast is clearly explained and advised on check in that it is a continental with Fresh Fruit Juice Yogurt Croissant Muffins Breakfast Bar Butters and Jam provided in a take away box as single wrapped products as per advice given to us. We are about to start plated cooked Breakfast offering so I hope this will appease people but again this will be done to certain product offering. We have worked very hard to attain a score of 97% from Accor and continue to try to be better. I am sorry we failed in our housekeeping and can assure you I take this seriously to the point I have bought back extra staff who are purely concentrating on deep cleaning the rooms to include carpet sanitisation cleaning and full bed strips and again sanitisation of the whole rooms that we are bringing back on line. Thank you again for your feedback and we do hope you will continue to give us the opportunity to improve and you will see these on your next visit.

Andrew Redmond

TripAdvisor rating 5.0/5

andrewredmond Business - TripAdvisor review

I have been staying at the Lambert Hotel a few times a year for the last 10 years for business reasons. I have always enjoyed the stays, Rooms are clean and spacious, Bar\Restaurant have a really nice ambiance with a great selection of drinks and excellent food. Staff are always helpful and always try to make your stay as enjoyable as it can be. Great place to base yourself weather you are away on business or pleasure.

Thank you for your kind words and feedback Given the pressures the staff are challenged with daily they will appreciate your feedback We look forward to seeing you again soon Thank you

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