Mercure Thame Lambert Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 301 reviews

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Mercure Thame Lambert Hotel - Image 1
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London Road, Aston Rowant, Watlington, OX49 5SQ THAME, United Kingdom

Description

Hotel extras

  • 500-yards from J6 of the M40 and 10min from Thame & 5min from Oxford

  • The Kite Restaurant & Bar serves international cuisine

  • Six fully-equipped meeting rooms for up to 120 guests

  • The hotel is capable of hosting weddings and other events

  • ALLSAFE cleanliness and prevention label, verified by Clifton

Our accommodation(s)

Hotel location

Mercure Thame Lambert Hotel

London Road, Aston Rowant, Watlington
OX49 5SQ THAME
United Kingdom

GPS:51.677451, -0.955321

Telephone
Fax +44 1844 351893

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KITE RESTAURANT AND BAR

KITE RESTAURANT AND BAR AT MERCURE THAME LAMBERT HOTEL, AA ROSETTE AWARD. Taste our delicious classics and a la carte menu. Dining is at the heart of what we do. A superb location in Watlington near Oxford for formal or casual dining.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  301 reviews

Customer review rating 4.5/5

Stephen C. Families - Confirmed reviews ALL

Came for a wedding nice clean rooms staff very polite need to put more normal tea bags in 2 isn't a enough

Thank you for your review and for choosing to stay with us while attending the wedding. We’re pleased to hear that you found the rooms clean and our staff polite—your kind comments will be shared with the team. We also appreciate your feedback regarding the tea and coffee facilities. We understand that two tea bags may not be sufficient, and we will certainly take this on board. Please don’t hesitate to contact reception during your stay, as we are always happy to provide additional items on request. We hope to welcome you back again soon. Kind regards, Admiral Abbey

Customer review rating 5.0/5

Steve R. Couples - Confirmed reviews ALL

staff were so pleasant and friendly the hotel was lovely and clean

Dear Steve, Thank you very much for your kind review. We’re delighted to hear that you found our team pleasant and friendly, and that you enjoyed the cleanliness of the hotel. Your feedback is greatly appreciated and will be shared with the team, as it means a lot to them. We hope to welcome you back again soon for another enjoyable stay. Kind Regards Admiral Abbey

Customer review rating 2.0/5

Amelia C. Families - Confirmed reviews ALL

Slept well breakfast was inedible dry, bacon rock hard hardly anything left. And when we sat down all the staff demolished everything

Dear Amelia, Thank you for your feedback. We’re pleased to hear that you had a good night’s sleep; however, I am very sorry to learn about your experience at breakfast. What you’ve described is clearly not acceptable. Food quality, availability, and presentation should be maintained consistently throughout service, and it’s disappointing to hear that items were not only of poor quality but also not replenished. Additionally, your comments regarding staff behaviour are concerning and do not reflect the standards of professionalism we expect. Please be assured that this has been raised with our kitchen and service teams for immediate review. We will be reinforcing procedures around food quality checks, timely replenishment, and appropriate staff conduct during service. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in us on a future visit. Kind regards, Admiral Abbey

Customer review rating 2.5/5

Bryony D. Couples - Confirmed reviews ALL

The room was clean and the bed was comfortable. Tea and coffee facilities in the room was great. We did have ants in our bathroom (!!!) which I think were coming from a small gap in the wall by the bathtub. I got rid of at least ten on the first night. By the second night, they were either too scared to come out or they'd gone elsewhere. We did make reception aware. Rooms are very basic - there is no menu or information booklet in the room, you have to scan a QR code which is a pain for those less technical. Accessibility wise, if you want to have a bath and use the hotel issued shampoo, you have a problem because you can't reach them where they're mounted on the wall without being stood up which is pretty poor design. My biggest bug bear was the information provided by, and access to, reception. Wheelchair access is pretty poor, there are two sets of double doors into the reception and you need both doors open to fit a wheelchair through the space. One of the staff at reception tried to help with the doors but the way they were standing actually left less space and made it more difficult. On the second day, one of doors was locked so I had to wait for someone to come and open it. We had a small dog with us and on the first day we took him through to the breakfast room with us at no complaint from staff. On the second day, we were told no pets were allowed in the breakfast room and we had to sit in the bar. This was no problem at all, but had we been told this to start with we would have sat there on the first day too. We were also told the wrong breakfast times at check in, which was a bit of a problem as we had an early appointment to get to on the first day. Breakfast layout isn't great for wheelchair users as everything is mounted quite high and I don't want to have to ask people for help. I did manage to get items on my own so it was ok, just a bit of a pain but you can't please everyone, and it's a decent height if you're standing. It wasn't a terrible stay, just a few frustrating elements. I probably would stay here again but I know that there would be a couple of elements to overcome if I did.

Dear Bryony, Thank you for taking the time to share such a detailed review of your recent stay with us. We’re pleased to hear that you found your room clean and comfortable, and that you appreciated the in-room tea and coffee facilities. That said, I am genuinely sorry to learn about the issues you experienced, particularly regarding the ants in your bathroom. This is certainly not the standard we aim to uphold, and I appreciate you bringing it to our attention during your stay. Please be assured that our maintenance and housekeeping teams have investigated the matter to prevent any recurrence. I also regret the inconvenience caused by some of our room features and design elements. Your feedback regarding the QR code system, bathroom amenities placement, and overall accessibility is extremely valuable, and we will review these aspects carefully as we continue to improve our guest experience. In particular, I would like to apologize for the challenges you faced with wheelchair access at reception and within the hotel. This is not the level of accessibility we strive to provide, and your comments have been shared with the team to address both physical barriers and staff awareness when offering assistance. We are equally sorry for the inconsistent information provided during your stay, including breakfast times and pet policy. This should have been communicated clearly from the outset, and we will be reinforcing this with our reception team to ensure a more consistent and seamless experience for all guests. Your comments regarding the breakfast setup have also been noted. While we aim to cater to a wide range of guests, we understand the importance of accessibility and independence, and we will take this into consideration moving forward. We truly appreciate your balanced feedback and are grateful that, despite these frustrations, you would consider staying with us again. We would welcome the opportunity to provide you with a smoother and more comfortable experience on your next visit. Kind regards, Admiral Abbey

Customer review rating 5.0/5

Vanessa T. Business - Confirmed reviews ALL

I stay regularly for work and always receive wonderful service, clean and comfortable rooms and great food!

Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had the great service of the hotel, our lovely rooms, and the overall décor. It is especially pleasing to know that our team made such a positive impression—your kind words about our reception staff and their warm, attentive service will certainly be shared with them. Kind Regards Hassan Raza Operations Manager

Other web-users rate our hotel

  • 114 reviews 9.4/10 Location
  • 328 reviews 7.4/10 Room
  • 364 reviews 8.8/10 Service
  • 132 reviews 6.2/10 Cleanliness
  • 129 reviews 6.3/10 Breakfast

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