Mercure Thame Lambert Hotel 4 stars

Easy to find just off the M40. Convenient for us visiting family in the area. Reception staff (Evie) great manner. Evie moved us to a better room on the ground floor for our 4th month old puppy for easier access to courtyard and outside, on Marius advice. She explained the £25 fee for having dog with us, which she said should have been advised. Room was lovely and spacious but obviously a dog room so we expected carpet with a few stains, maybe Accor should consider lino floors (less slippery than wood) for their dog rooms; easier to clean. Our well house trained puppy had newspaper down in the tiled floor in the bathroom in case of accidents but she was good and no "accidents". We also when ever staying at hotel with dog (previously a Great Dane) always bring sheets for the carpets and spare duvet for the bed. Liked it so much if family hosting next year will stay here. 10/10 for all the staff. Thank you.

Everything was fine, minor room faults. Two lights not working but was not something to make a fuss about.

As usual friendly welcome and they were able to fit me in the restaurant as I had not booked

except for non pork/veg options at breakfast

I have stayed at The Lambert Arms a lot over the last few years and the service is always excellent, the staff are friendly, helpful and attentive and always make me feel very welcome. The rooms are nice, the breakfast and restaurant food is great and always consistently very good. Only small criticism I would have and it is only a few small things - the bathrooms could do with a paint touch up and one 4 slice toaster at breakfast is not ideal when it is busy. Only small things though - otherwise really good.

Clean, tidy and comfortable but bathroom appearance would benefit from being updated

Stay was okay, the bathroom towels were poor quality and small, the toilet paper was sub standard, very thin. Room was clean.

Hotel was lovely staff were ok breakfast was awful both times was no bacon sausage or egg one guest ask why it took so long the restaurant manager shouted at him saying 30 people have just come at once well my husband has been a hotel manager and had to feed 120 people every day surely he knew how many people would be having breakfast and as for the chef eggs where under cooked i have never seen scramble eggs runny and raw and the sausage room was clean put my hand window ledge and it was really dirty

The room was clean and spacious and very comfortable. The evening meal was delicious and the service was great. However breakfast was unfortunately cold as someone had switched off the warming pan. Once realised customers should of been offered a hot cooked breakfast but we weren’t we had to ask for the food to be microwaved which spoiled it.

relaxing

I had a nice stay and found the staff to be excellent. I remember Vlad being most helpful at breakfast. My concern about the room (220) was that the heating in the room was dire. It was so poor that there was an extra heater, which ran off a plug, to heat the room. I was also surprised that the wallpaper in the bathroom was starting to peel and that there was a massive mark on the toilet lid left behind by I guess gaffa tape - which I was surprised had not been cleaned off the toilet lid. I would be interested in knowing if these negative points are common within this hotel. If it was not for the excellent staff and comfy bed I would have rated this as a 6. If the heater work better it would have been a 9.

The room was fine. Breakfast somewhat hectic, with hardly sufficient capacity for all the guests. The walk from reception to room outside on a cold night ws less than ideal. My wife left her phone lead in the room. It has been disappointing that no progress has yet been made to recover the item. At many hotels it is found by the room cleaner identified and stored. Not at the Lambert.

When I needed help in the morning, the response was immediate and very generously given (Vlad drove me to a garage and then on to my vehicle without making me feel that I was putting him out at all) . Equally on our arrival, room was not as expected and the staff immediately changed things and gave us a few options. This service is the reason for the score of 8.

Near Oxford, but not in center. Good for business, good facilities. The staff were very welcoming. Breakfast and restaurant are good.

Good food, good service, nice rooms Rooms took ages to get warm, especially bathroom. Wanted to get a light lunch on Sunday but were told it was only the carvery menu. Manager sorted out a very nice cheese board for us.