Dear Aaron, Thank you for choosing us and for sharing your review. We are pleased you found your room spacious and that our front desk team made you feel welcome. That said, we regret the bathroom issues you noted. Our housekeeping team aims for high standards, and we are sorry this fell short during your visit; we will pass your feedback along to encourage closer attention. Still, we are glad our position on St Andrew Square worked well, placing restaurants, the tram, the train station, and Princes Street within easy reach. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Julie, Thank you for your positive feedback. We are happy that booking through the Accor ALL App was a smooth experience and that your stay with us was so perfect. It is especially lovely to hear that our staff made you feel welcome with their warm and professional approach and that you found our location so convenient for your getaway. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back. Many thanks again, Karina.MIKALAUSKAITE, Front office Manager

Dear Margaret, Thank you for taking the time to review your recent experience. We are delighted to know you had a pleasant stay and that you appreciated our team’s attentive service. However, we are sorry for the oversight regarding housekeeping during your stay. Our staff is always available to address these situations immediately when they arise. Nonetheless, we are thrilled that you appreciated our prime location in the heart of Edinburgh’s New Town. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back on a future trip. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Anna, Thank you for writing a review. We are delighted that you found your room so comfortable and that our breakfast made a great impression. Even so, we are sorry for the plumbing issue you encountered upon arrival, though we are glad it was resolved promptly. We also regret that your evening dining experience did not meet your expectations and have noted your comments regarding the Wi-Fi connection. Our team remains on hand to assist whenever needed, and we are pleased to confirm that our internet service meets all relevant security requirements. Nonetheless, it is good to know that you felt safe within our property and that you appreciated our location in the heart of Edinburgh’s New Town. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to see you again in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Jackie, Thank you for taking the time to review your recent experience. We are delighted that our location suited you so perfectly, putting you right at the heart of Edinburgh. We also appreciate your kind words about our breakfast team accommodating your dietary needs, and we are glad you enjoyed the spread. However, we are sorry the WiFi kept dropping during your stay. Our front desk team is always available to help with any connectivity issues, so please do not hesitate to let us know next time, and we will sort it out straight away. It means a lot that you scored your stay so highly, and we are equally pleased you value the ALL loyalty programme. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The whole team hopes that we may see you again in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Deborah, Thank you for taking the time to review your recent experience. We are pleased that our team’s attentive approach left you with a positive impression during your stay with us. However, we are sorry the overall pricing did not quite meet your expectations. Our rates always include a complimentary breakfast and access to our convenient amenities in the city centre, valued by many guests for both comfort and location. Nonetheless, it is wonderful to know you found our location ideal for your visit. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We do hope to welcome you back in the future. All the best, Karina.MIKALAUSKAITE, Front office Manager

Dear Julie, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that our team members made such a warm impression on you. It is also good to know that you enjoyed our hearty breakfast spread with its Scottish touches. However, we are sorry that your first room did not feel right for you. Our building was converted from a bank, so our accommodations come in varied shapes and sizes, and we are happy to have been able to arrange a room change to ensure your comfort. It is also a pleasure to hear that you found our location convenient, just steps from the bus station. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to see you again in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Erin, Thank you for taking the time to review your recent experience. We are truly delighted that you appreciated the high standard of cleanliness, the comfort of your bed and the welcoming nature of our team. Knowing that you enjoyed the hotel’s brasserie breakfast and found the artful touches throughout the property appealing means a lot to us. It is equally gratifying to hear such encouraging feedback on your booking via the Accor ALL App, and to know that our sustainability initiatives made an impression during your stay. However, we are sorry for the initial challenges during the arrival process and for the shortcomings in the bathroom. Our team is always on hand to assist when difficulties arise, and your feedback allows us to better understand how we can elevate your comfort from the moment you arrive. Nonetheless, we are pleased that our excellent location provided a convenient foundation for your time in Edinburgh. Your enthusiasm for our WiFi connection and our loyalty programme is also very welcome. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Ella, We appreciate your thoughtful review. We are delighted that you found our location so convenient for exploring Edinburgh. Our team is proud to be right in the heart of the New Town, with shops, landmarks, and restaurants all just a short walk away. It is wonderful to hear that our colleagues made you feel welcome, and we will be sure to share your kind words with Tatiana. We are also pleased that your room was spotless and comfortable, as our housekeeping team works hard to keep everything fresh for every guest. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Mary, Many thanks for sharing your review. We are delighted that you found our hotel so convenient for public transport and that our central spot made getting around Edinburgh so easy. It is wonderful to know you enjoyed the cleanliness and comfort of your room, and that our hearty continental breakfast with Scottish touches was a highlight of your stay. Our team takes real pride in looking after every guest, so your kind words about our colleague mean a great deal to us. We are also pleased that booking through our website was straightforward and that you found the process so effortless. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Andrew, We appreciate your candid feedback; thank you. We are delighted that our central spot made exploring Edinburgh so easy for you, with all the major sights, shops, and restaurants just a short walk away. That said, we are sorry that our lobby and restaurant areas did not feel as welcoming as they should. Our quirky design, inspired by the Edinburgh Festival, was refreshed in 2020 and we are proud of its character. We also regret that the breakfast offerings fell short of your expectations. Our team values your suggestions about fruit variety, coffee preparation, milk choices, and the toasters, and we will keep them in mind as we continue refining our service. Nonetheless, it is wonderful to know that our team’s pleasant and efficient service left a positive impression. We are also grateful that you would recommend both our hotel and the ALL loyalty programme. Please help us reach our goal of being among the top 25 Edinburgh hotels by sharing your kind thoughts on Trip Advisor for others to read: https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope we have the opportunity of seeing you again in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Jennifer, Thank you very much for this kind review. We are delighted that you appreciated our attentive service and that the central position of our hotel contributed so positively to your stay. It is equally wonderful to hear that you appreciated the cleanliness in your room as well as the ease of booking and arrival process, and that our dedicated team left a positive impression on you and your family. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Paula, Thank you for taking the time to review your recent experience. We are delighted that you found our central position to be such an advantage during your time in Edinburgh. It is also wonderful that our reception team made such a positive impression with their welcoming approach, and we are pleased you looked forward to our Continental breakfast each morning. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that comfortable accommodation is essential for an enjoyable trip, and we regret that the room dimensions felt restrictive during your visit. Due to the nature of our historic building, our rooms vary in size, and our team are always happy to assist with room selection. Nonetheless, we are grateful for your perfect ratings regarding the arrival process, cleanliness standards and departure experience. We are also thrilled that you appreciated our team’s commitment to sustainability initiatives. We look forward to welcoming you back on a future trip. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Diane, Thank you for taking the time to review your recent experience. We are thrilled that you enjoyed our central location and found it so easy to explore Edinburgh on foot and public transport. We are also glad you found your room immaculate and peaceful, with a comfortable bed that helped you rest well. Our housekeeping team takes real pride in keeping every space spotless, and it is lovely to hear you appreciated the quality linens and Arran toiletries too. That said, we are sorry the breakfast area felt a little tight during busier moments. Our team is always on hand to help guests find a comfortable spot, and we are pleased you still enjoyed the variety on offer. Nonetheless, your kind words about our concierge and bartenders truly made us smile; it is wonderful to know their friendliness left such a lasting impression on you. We are also delighted you found the restaurant and bar a comfortable place to unwind later in the day. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Noora, Thank you very much for this kind review. We are delighted that you found our location so convenient for travelling around Edinburgh and appreciated the easy access from the tram station. It is wonderful to hear your compliments about our team, and we are glad that our colleagues made your business trip both comfortable and welcoming. Your mention of our room comfort is greatly appreciated, as is your satisfaction with the booking process, Furthermore, your recognition of all the staff on duty means a great deal to us. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Duncan, Thank you for sharing such a valuable review. We are delighted that your visit was a comfortable one, and that our central location made it easy for you to explore Edinburgh. Knowing that you found the team welcoming and friendly in every department means a great deal to us, as we strive to create a genuine sense of warmth throughout the hotel. It is equally pleasing that breakfast ran smoothly and that the variety suited you well. Your recognition of our colleague, whose dedication you recalled from your previous visit, has been shared with the team and will certainly brighten his day. We hope to have the pleasure of welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Laurie, Thank you for taking the time to share your thoughts. We are delighted that you found our staff so wonderful during your stay. Our team genuinely enjoys helping guests feel at home, and it means a lot to hear they made such a positive impression. It is wonderful that our breakfast ranked among the best hotel breakfasts you have ever had. We love offering hearty continental spreads with local Scottish twists, and we are so pleased you enjoyed it. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Angela, Thank you for taking the time to share your thoughts. We are delighted that you loved your upgraded room with a balcony and a view over the city. The quirky, art-filled design throughout the hotel is something we love sharing with our guests, and it is great to hear it caught your eye. Please help us reach our goal of being among the top 25 hotels in Edinburgh by sharing your kind words on Trip Advisor for other travellers to discover using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back. Kind regards, Karina.MIKALAUSKAITE, Front office Manager