Dear B., Thank you for positively reviewing your visit. We are thrilled that you loved every minute of your stay with us on Monday. Our team takes great pride in offering a warm welcome, so it means a lot to hear that this stood out for you. We are equally pleased that you found our rooms to be of such excellent standard. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We would love to have the chance to welcome you back. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Joseph, We appreciate you sharing your comments with us. We are delighted that you found our location convenient and enjoyed the breakfast selection during your stay. It is wonderful that you found your room pleasant despite its compact size. However, we are sorry that some aspects of your stay did not meet your expectations. We regret that your arrival experience was not as smooth as we would have hoped, and we appreciate your patience during check-in. Nonetheless, we are pleased that our team members were helpful throughout your visit and that you had a positive overall experience with us. We hope to welcome you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Susan, It was a pleasure to receive this great review. It is a pleasure to know that our central position in Edinburgh allowed you to make the most of your time in the city. Your remarks about the peaceful environment are especially meaningful to us, and we are glad that your room met your expectations. We are also pleased that our loyalty programme continues to make a positive impression. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Mary, Many thanks for your valuable feedback. We are delighted that you found our team so friendly and welcoming throughout your visit. We also love that you enjoyed our lounge and bar area, and it is great to know your bed gave you a comfortable night’s sleep. That said, we are sorry the room size did not meet your expectations. Our building was originally a bank, converted into a hotel in 2014, so our rooms do vary in shape and dimensions, with some being larger than others within the same category. Nonetheless, we are pleased you appreciated our prime location overlooking St Andrew Square, with Edinburgh’s best attractions just a short walk away. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We would love to welcome you back. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Valentina, Thank you for taking the time to share your thoughts. We are delighted that you found your room spacious and comfortable. Our team takes great pride in offering a friendly welcome, and it is wonderful to know that they made your family’s stay all the more enjoyable. We are also glad the booking through the ALL App was smooth and straightforward for you. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Jill, Thank you for taking the time to review your recent stay. We are delighted that you found our accommodation well positioned and appreciated the quality service from our team. Your kind words about our bar and restaurant, along with the continental breakfast, truly warm our hearts. That said, we are sorry for the inconvenience regarding the in-room amenities; safes are available in a few rooms, and our team would be happy to assist with room selection, subject to availability. Nonetheless, we are thrilled that you had such a wonderful experience with our front desk staff and found excellent value in your stay. It is fantastic that you were able to make use of our green service option and enjoyed the convenience of our booking platform and loyalty program benefits. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back on a future trip. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Saara, Thank you for taking the time to review your recent stay. We are delighted that you appreciated our prime location and the spotless condition of our property. It is wonderful to know that our team’s friendly approach made your experience memorable. However, we are sorry that some aspects of your stay did not meet your expectations. The building’s heritage as a former bank means our accommodations vary in shape and size, though we understand this may not suit all guests’ needs. Nonetheless, we are pleased that you enjoyed our hearty Continental breakfast with its Scottish touches and found value in our central position near St Andrew Square. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Garrett, Thank you for reviewing your visit to our hotel. We are glad you found our team so attentive and supportive during your time with us. It is great to know that Johnathan and our front desk colleagues could make a positive impression. However, we are sorry the accommodation did not fully meet your expectations. The building’s historic layout means our guest rooms come in a range of sizes and shapes, and our team are always happy to assist with room selection, subject to availability. On a positive note, your appreciation of our complimentary breakfast is rewarding, we always aim to set our guests up well for the day ahead. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We all hope to welcome you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Susan, Thank you for letting us know your impressions. We are delighted that you enjoyed another lovely stay with us and that our location continues to suit you perfectly. It is wonderful to hear that our team made you feel so welcome, and we will be sure to pass on your kind words to our breakfast colleague. He will be chuffed to know his friendly, chatty manner brightened your morning. We are thrilled that you rate both our hotel and the ALL loyalty programme so highly. We hope you will return for a memorable stay. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Kathleen, Thank you for your positive feedback. We are delighted that you found our location ideal for exploring Edinburgh and that your room was comfortable and spacious. It is wonderful that you particularly enjoyed your balcony. We are thrilled that every aspect of your stay met your expectations, from your smooth arrival to your departure, and that our team provided excellent service throughout your visit. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for another memorable stay. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Sylvia, It was a pleasure to receive this great review. We are delighted that our team made such a great impression with their local knowledge and helpful attitude. It is also rewarding to know that you found our breakfast excellent, and we are glad our location in the heart of Edinburgh made it easy for you to explore the city’s attractions. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to seeing you again in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Andrew, Thank you very much for your kind feedback. We are delighted that you appreciated our team’s welcoming approach and found our location so convenient for your visit to Edinburgh. It is also a pleasure to learn that the high standards in your room met your expectations and that you found the breakfast selection satisfying. Your high ratings across all aspects of your stay, from check-in to WiFi connectivity, truly mean a great deal to us. We are pleased that our commitment to sustainability also met your expectations during your visit. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to seeing you again. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Iain, Thank you for reviewing your visit to our hotel. We are delighted that you found our check-in process welcoming and efficient. It is very kind of you to highlight the assistance provided by our front desk team on your late arrival and we will certainly share your feedback with them. Still, we are sorry for any inconvenience experienced when using our booking website or with the breakfast options. Your input regarding our digital platform and morning selection is important to us and will be kept in mind as we continue to ensure a more enjoyable overall experience for all our guests. . Nonetheless, we hope that our prime location allowed you to make the most of your time in Edinburgh. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We all hope to welcome you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Ariel, Thank you for taking the time to share your thoughts. We are thrilled that you found your room comfortable, clean, and quiet throughout your five-night stay with us. Our team takes great pride in creating a warm and welcoming atmosphere, so it means a lot that everyone you met was friendly and helpful. We also love that our central yet peaceful spot made your family trip so convenient. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. It would be our pleasure to have you return on another occasion. Very best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Francis, Thank you for sharing your thoughts on your recent visit. It is lovely that our central position made it easy for you to reach the tram and explore Edinburgh’s sights. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our building was originally a bank and converted into a hotel in 2014, which means our rooms come in a variety of shapes and sizes, some more compact than others within the same category. We understand that a snug layout can feel challenging, especially when travelling as a couple, and we regret that the dimensions of your room and bathroom left you feeling cramped. Nonetheless, we are pleased that our breakfast spread caught your eye, with its hearty Continental offering available each morning. We hope to see you again for a more enjoyable experience. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Rhona R., Thank you for taking the time to review your recent stay. We are delighted that you felt so well looked after by our team, including Jamie, Tatianna and Yvonne, who are always happy to share helpful suggestions for exploring the city. It is wonderful that our team’s attention made your visit enjoyable and memorable. That said, we have noted your comments on the conditioner and will take it into consideration. Nevertheless, we are pleased that you enjoyed the cleanliness and comfort of your accommodation, and that our location allowed you to make the most of what Edinburgh has to offer. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back on a future trip. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Martha, Thank you for writing a review. We are delighted that you found our hotel well located and that the cleanliness of our rooms met your expectations. We are also glad you enjoyed our complimentary continental breakfast, with its selection of fresh croissants, porridge, and endless tea and coffee. Even so, we are sorry that the internet speed fell short during your visit. Our hotel offers complimentary high-speed Wi-Fi throughout, and our team is always on hand to help resolve any connection issues on site. Finally, it is wonderful to know that your stay left such a positive impression and that you would recommend us to your friends. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Keith, We appreciate you letting us know about your recent visit. We are thrilled that you loved our quirky Scottish decor and that the breakfast set you up so well each morning. It is also wonderful to know our friendly team made you feel at home too. Even so, we are sorry the internet speed fell short of your expectations. Our complimentary high-speed Wi-Fi is designed to keep you connected throughout your stay, and our front desk is always available to assist with any connectivity concerns. Nonetheless, we are delighted that our central location allowed you to make the most of everything Edinburgh has to offer, right on your doorstep. Please help us reach our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Graeme, Thank you for your positive feedback. We are delighted you found your room so comfortable and enjoyed our hearty continental breakfast. It is also great to know our team made you feel well looked after with their friendly and efficient service. Our hotel is tucked away in one of Edinburgh’s prettiest districts, and we are glad it worked so well for your couple’s getaway. We look forward to welcoming you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager