Novotel Leicester Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 262 reviews

ALLSAFE approved hotel

Information message

Novotel Leicester
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+ 19 Services

Hotel extras

  • Leisure facilities including a state-of-the-art gym

  • Central location close to Highcross Shopping Centre

  • Complimentary Wi-Fi

  • City centre location with car parking

  • An ALLSAFE Clifton Environmental certified Hotel.

Hotel location

Novotel Leicester

2 Great Central Square
LE1 4JS leicester
united kingdom

Check-in from 15h00

Check out up to 12h00

  • BUSS:  Various Leicester Haymarket Bus Station

  • RER:  Various Leicester Station

  • By plane

    EAST MIDLANDS At 30.58km / 19 miles

  • By plane

    EMA At 35.73km / 22.2 miles - Shuttle paying

  • By car

    JC21 M1 At 11.27km / 7 miles

  • By train

    LEICESTER At 0km / 0 miles

  • By train

    LEICESTER At 0km / 0 miles

GPS:52.636879, -1.139759

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NINEB

NineB is situated within the Novotel Leicester. Delivering quality food and service with some locally sourced dishes.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 258

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Leicester

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

262 reviews

TripAdvisor Rating 4.0/5

42 reviews

Great Location

Customer review rating 4.5/5

Andrew F. Families - 29/11/2021 Confirmed reviews ALL

As always it was a relaxing stay.

Dear Andrew F., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the contrary, please allow me to express my sincere apologies for not delivering our usual high standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Good stay

Customer review rating 4.5/5

Anonymous Families - 28/11/2021 Confirmed reviews ALL

Very comfortable and convenient

Dear Morgan L., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

My overnight business stay

Customer review rating 2.5/5

A B. Business - 28/11/2021 Confirmed reviews ALL

Unfortunately I can only say it was just about adequate. Thankfully the bed was comfortable. The room decor isn’t restful - and I was horrified to discover shower curtains in the wet room, this didn’t instill confidence in the hygiene of the en-suite. The entrance to the hotel is poorly marked and not large enough to feel welcoming imho although the staff were welcoming. Breakfast was ok. The location is good. Recommend a Feng Shui expert to suggest some changes - the building itself can’t retain chi due to its position. It would benefit the hotel to move the entrance - which along with making guests feel welcome would improve profitability.

Dear Angela B., Thank you for taking the time to tell us about your experience at the Novotel Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M Singh

Excellent all round

Customer review rating 5.0/5

Sarah R. Business - 27/11/2021 Confirmed reviews ALL

Great service Friendly staff Room very clean and well maintained Lovely to have a big selection of toiletries in bathroom. Quiet Parking a bit tricky to find but close to hotel and reasonably priced.

Dear Sarah R., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Great location and nice rooms

Customer review rating 4.5/5

Nigel Couples - 26/11/2021 Confirmed reviews ALL

Excellent and new hotel for Leicester... very modern with large rooms (Executive) but strangely only one chair. Clean and well organised with friendly staff at reception and in the bar. Didnt use the restaurant so cant comment on this... Only £10 per day/night to park in their car park, which is a short walk away from the hotel entrance. The location is perfect for Leicester... only a short walk to all the shopping areas and cathedral/Richard III exhibition. Highly recommended

Dear Nigel S., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Staff were outstanding

Customer review rating 4.5/5

Chris B. Families - 25/11/2021 Confirmed reviews ALL

Excellent room, pleasant and efficient staff, good breakfast.

Dear Chris B., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Perfect location

Customer review rating 5.0/5

Amo T. Business - 25/11/2021 Confirmed reviews ALL

Amazing bed ,room layout service and location

Dear Amo T., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

better customer service

Customer review rating 2.5/5

Anonymous Families - 25/11/2021 Confirmed reviews ALL

My family and I stayed here as it was my daughter graduation booked online then has to make changes over the phone the hotel was nice and the room. We were advised since one person was checking in early they had to pay with their card so followed instructions. On checking out I was charged for all rooms plus my daughter was charged when I brought this up we were accused as a family causing the confusion. They did not read any notes that was put on the system reception was rushing to check people in and couldn't understand why the reception staff had put charge on card.

Dear Priscilla J., Thank you for taking the time to tell us about your experience at the Novotel Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M Singh

Good stay

Customer review rating 5.0/5

Mariam Friends - 24/11/2021 Confirmed reviews ALL

The staff were extremely helpful, the room was very nice and clean. The hotel was centrally located and the car park was conveniently located.

Dear Mariam T., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Fabulous staff, food and location

Customer review rating 5.0/5

Karen Couples - 22/11/2021 Confirmed reviews ALL

Very happy with the service, rooms and food, particularly breakfast, which was varied and tasty.

Dear Karen C., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please log on to Accor website to know more about the loyalty programme as you could get up to 10% off your future stays and also other benefits that comes as standard with ALL membership. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Great location, lovely room and a really nice bar

Customer review rating 5.0/5

Alix Business - 22/11/2021 Confirmed reviews ALL

Came for a work conference, really enjoyed the stay rooms were lovely, shame the beds were two singles rather than a double but would definitely stay here again.

Dear Alix P., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Good location

Customer review rating 4.0/5

Anonymous Couples - 22/11/2021 Confirmed reviews ALL

Good room. Had drinks in bar which were good also. Website needs to update directions to car park.

Dear John K., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team @ Novotel Leicester

Great stay

Customer review rating 4.5/5

Richard Couples - 21/11/2021 Confirmed reviews ALL

Lovely room, well located to walk into town, fantastic bar and breakfast area. Could have done with a couple more teabags in the room

Dear Richard C., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Lovely experiencee

Customer review rating 5.0/5

Mia Couples - 21/11/2021 Confirmed reviews ALL

Great

Dear Mia M., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Excellent stay

Customer review rating 5.0/5

Anonymous Families - 18/11/2021 Confirmed reviews ALL

We attended for our daughters graduation and the staff so attentive Aldo the venue was ideal and the facilities were perfect .thank you

Dear Catherine C., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

very nice

Customer review rating 4.5/5

Emily Business - 17/11/2021 Confirmed reviews ALL

nice room and bathroom. Bed was huge and very comfy. Shower was lovely. loved the bathroom mirror door.

Dear Emily G., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Well located - hotel lovely, exceptionally clean all mod cons

Customer review rating 4.0/5

Anonymous Couples - 17/11/2021 Confirmed reviews ALL

Overnight stay, room lovely, bar area fab. Only disappointment was the quality of the breakfast. No decaffeinated tea or coffee. Very little choice for a diabetic. Cooked breakfast was a bit hit and miss.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, M Singh

Happy to be here

Customer review rating 5.0/5

Tony K. Couples - 17/11/2021 Confirmed reviews ALL

A short but pleasant stay in Leicester

Dear Tony K., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Good stay

Customer review rating 4.5/5

M C. Friends - 16/11/2021 Confirmed reviews ALL

Nice clean modern hotel close to bars and restaurants, hotel staff helpful and friendly.

Dear Mark C., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

A first class hotel

TripAdvisor rating 5.0/5

d0wningtj Business - 03/10/2021 TripAdvisor review

A first class hotel with a very helpful management team who couldn’t do more than enough for you The rooms are excellent , spacious and comfortable, the location has easy access to the city centre By far the best hotel in leicester

Dear d0wningtj We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Team Novotel Leicester

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