Name: Novotel Leicester
Address: LEICESTER, LE1 4JS, UNITED KINGDOM
Telephone: (+44)01164820440

Novotel Leicester 4 stars

Customer review rating (ALL Rating) 4.4/5 380 reviews

ALLSAFE approved hotel

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Description

Novotel Leicester

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Hotel Manager

Novotel Leicester is a modern and stylish 154 room hotel, offering conference space and a stylish NineB Restaurant and Bar, set in the heart of the city. The perfect destination for business and leisure guests, our Leicester hotel is close to Sports grounds, De Montford Hall, and the National Space Centre. Easy to access no matter where you're coming from, the hotel is situated within walking distance of the train station and just a short distance from the M1 and East Midlands and Birmingham Airport.

Our on-site restaurant-bar - Nine B. - offers a range of local and internationally-inspired cuisine. Guests can enjoy high-quality food and drinks in a peaceful setting before retiring up to a comfortable and considerate ensuite bedroom. Four fully equipped meeting rooms can accommodate up to 170 delegates, while the naturally lit breakout area provides the perfect setting to network. Guests can enjoy access to free Wi-Fi, as well as state-of-the art leisure facilities including a gym.

Hotel extras

Leisure facilities including a state-of-the-art gym
Central location close to Highcross Shopping Centre
Complimentary Wi-Fi
City centre location with car parking
An ALLSAFE Clifton Environmental certified Hotel.

Hotel location

Novotel Leicester

2 Great Central Square
LE1 4JS LEICESTER
United Kingdom

Telephone +44 116 482 0440

+44 116 482 0440

BUSS: Various Leicester Haymarket Bus Station
RER: Various Leicester Station

By plane
EAST MIDLANDS At 30.58km / 19 miles
By plane
EMA At 35.73km / 22.2 miles - Shuttle paying
By car
JC21 M1 At 11.27km / 7 miles
By train
LEICESTER At 0km / 0 miles
By train
LEICESTER At 0km / 0 miles

GPS:52.636879, -1.139759

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

On site

Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

NINEB

NineB is situated within the Novotel Leicester. Delivering quality food and service with some locally sourced dishes.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Double with Sofa bed

Max. number of persons: 4
Area: From 26 m² / 279 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Standard Room with 1 Double Bed and 1 Single Sofa Bed

Max. number of persons: 3
Area: From 25 m² / 269 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Standard Room with 2 Single Beds

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Superior accessible double room

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Superior Room with Kingsize Bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

High speed internet
Satellite/cable colour TV
Business Desk
Iron

Superior Room with 1 Double Bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Junior Suite

Max. number of persons: 2
Area: From 35 m² / 376 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Our guest reviews

Easy to get around with great parking

Robert T. Families - 5/12/2022 Confirmed reviews ALL

Great staff very good rooms clean with a super breakfast

Dear Robert t., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

central location close to amenities

H. Business - 5/12/2022 Confirmed reviews ALL

check in good / quick room good / breakfast could have been warmer

Dear Tony H., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback regarding breakfast has been shared with the relevant teams to avoid future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Friendly Staff

Pwg Couples - 5/11/2022 Confirmed reviews ALL

Stayed for a couple of nights at short notice. Good location Friendly staff

Dear Patrick G., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Great location

Mandy Families - 5/11/2022 Confirmed reviews ALL

I always stay here when I visit Leicester. The last two times we have visited the TV has not worked. The first time, the TV was fixed for us. The staff also contacted us back to check that it has been fixed. This current stay, I was advised that it would be fixed, however it wasn't. There was also no phone call to ask whether it had been fixed. I had to ring twice without success. This is a small thing, however i do enjoy relaxing and watching the TV whilst I am staying. If its included in the room, I feel it should work. Other than that, as always I had a lovely stay. Staff are wonderful, and I would still book this hotel then next time I am in Leicester.

Dear Mandy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, M Singh

Great Hotel with top class service

John E. M. Families - 5/11/2022 Confirmed reviews ALL

Very friendly staff and wonderful service

Dear Johnny M., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Impeccable

David C. Families - 5/10/2022 Confirmed reviews ALL

Very well presented hotel and room and excellent staff service - can’t fault it!

Dear David C., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, M Singh

Okay stay

Anonymous Business - 5/9/2022 Confirmed reviews ALL

Difficult to find car park, room big wall blocking the view

Dear Cathy B., Thank you for taking the time to tell us about your experience at the Novotel Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the room view, we could have changed your room if this was an issue but room rates are based on the demand especially in the city centre hotels. Also Hold down switch on hair dryers are for safety reasons. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M Singh

Central location

Sarah N. Friends - 5/9/2022 Confirmed reviews ALL

Very friendly staff who really made our stay so good. Nicely appointed rooms, restaurant food was delicious and generous and excellent drinks from the bar. Every team member we encountered was genuinely friendly and helpful. We thoroughly enjoyed our visit.

Dear Sarah N., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Nice hotel with a very good location.

Anonymous Families - 5/8/2022 Confirmed reviews ALL

The hotel was lovely with very helpful staff. The room was quite compact as a family room. The sofa bed was like concrete. Unfortunately we couldn’t air the room, as the air conditioning was set at a temperature which couldn’t be changed. So we have a very uncomfortable night. The evening meal in the adjoining restaurant was poor. The breakfast in the morning was lovely. I would probably stay again, as the location was superb, however would try and book a different room and not eat in the restaurant.

Dear Eleanor H., We very much appreciate your comments regarding your stay at the Novotel Leicester. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the air cons, guests can adjust temperature of the room according to their preference. Fan speeds are locked for health & safety reasons. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Very friendly staff. Convenient location

Anonymous Couples - 5/6/2022 Confirmed reviews ALL

Good clean room and nice breakfast. Friendly staff. Convenient location.

Dear Matthew P., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

It was okay

Charlotte Couples - 5/4/2022 Confirmed reviews ALL

An alright stay, very accommodating when I fell ill and had to stay another night unexpectedly. Staff were very nice but bathroom could have done with an extra clean as the walls and surfaces were marked.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, M Singh

Good stay and great location

Mike Friends - 5/3/2022 Confirmed reviews ALL

A good (one night) stay with a great central location and parking available at reasonable cost. Good food in the restaurant and service great for a large group. Good breakfast.

Dear Michael F., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

New and good hotel. Close to the mall

Yusuf J. Families - 5/3/2022 Confirmed reviews ALL

Family and I regular stay at Novotel and we had good time

Dear yusuf J., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Novotel Leicester-great time!

Abi. S. Couples - 5/2/2022 Confirmed reviews ALL

Friendly and helpful staff, great rooms and a view to remember. Looking forward to booking again!

Dear Abigail S., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your email conformation, this can be saved as a photo by pressing and holding on to your confirmation page but this may vary from phone to phone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh Operations Manager Novotel & Adagio Leicester

Clean, comfortable and spacious.

Anonymous Families - 5/2/2022 Confirmed reviews ALL

Very clean, very comfortable and lovely room. The experience was amazing. Good value for money.

Dear Andrew A., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Great Location

Sarah J. H. Families - 4/29/2022 Confirmed reviews ALL

We had a great stay, our girls are the Man Utd U10’s, we stayed before a tournament in Leicester. We went to Lane7 & TGIs all walking distance from the hotel.

Dear Sarah H., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Excellent

Mario C. Couples - 4/27/2022 Confirmed reviews ALL

Easy to find and great location. Friendly helpful reception. Parking close by. Decent sized rooms. Good breakfast. TV device connection socket didn't work

Good location

Pat P. Business - 4/24/2022 Confirmed reviews ALL

Very professional reception staff

Dear Pat p., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Dreadful start, otherwise appropriate

Christopher L. Couples - 4/23/2022 Confirmed reviews ALL

We arrived not having found the car park. No instructions were sent to us to help us find the car park which is located remote from the hotel. Would it really be so impossible to send these by email before arrival? We were checked in by a polite and softly spoken gentleman on reception. He gave us keys to room 508. Told us to take the lift to the 5th floor . Called the lift for us . We arrived at the 5th floor. We exited the lift into a completely bare hallway. Unlike ANY hotel I have stayed in around the world ( and I stay 60-80 nights a year in all sorts of hotels and have a platinum Accor card ) there was no indication at all as to where we should go. UNBEKNOWN to us there are 2 hotels in the same building . Novotel and Adagio. There was no indication as to which was which. So we saw there was a silver notice by a door which said rooms 502-527. We pushed through with our heavy luggage, and tried the key in 508. It went red ---non functional. This problem with magnetic keys has happened before so I told my wife to wait while I went back to tell reception. Problem was we couldn't escape . The FIRE doors were locked ( Great idea !!) and my key showed red on the key pad for the fire doors. Now we were quite frightened. Finally found a staircase and returned to reception to tell my tale only to be told we were in the wrong half of the hotel. How were we to know ??? Next morning I rode in the lift with the Manager who insisted there were signs pointing to NOVOTEL to the LEFT and ADAGIO to the RIGHT, but it was all in his mind !!!! There were no signs and the expression " First impressions count " has never been more true . Our first impressions were horrible , frightening and will hopefully NEVER happen again to anybody in this hotel.

Dear Christopher L., Thank you for taking the time to tell us about your experience at the Novotel Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, M Singh Operations Manager

Great service

Simon W 4/7/2022 TripAdvisor review

Very clean and modern hotel. Experienced great service in the restaurant for both dinner and breakfast. The only potential drawback is that the hotel car park isn’t on site, but just around the corner from the hotel.

Dear Simon W. Thank for posting your review. We are pleased to hear that you enjoyed your stay overall. As we are part of Great Central Square and share car park with other businesses around us and car park is managed by Parking Eye. We look forward to welcome you again soon! Kind regards

Our most recent 20 reviews

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