Novotel London Waterloo Hotel 4 stars

used the hotel as a base for child in hospital so very convenient.

Clean room and hotel , polite staff , very comfortable stay. Thank you

Great to return to Novotel Waterloo, with friendly helpful staff. Thank you team.

Hi I had a really excellent stay however I left an item behind and cant get any response on the telephone

Amazing hotel, friendly and helpful staff. The facilities were clean and the new way of house keeping and room service was explained really well. Would recommend

Conveniently and safely located for visiting the sights. Close to the IWM and in fact most places were within a 30 minute walk from the hotel.

Great room and great space. Bathroom sink clogged up easily which was annoying. But over all good stay

It was a great stay, with a very spacious room and perfect location for work. On arrival, unfortunately, the entire booking system had gone offline so it was impossible to issue keys. The staff were very apologetic and attentive, storing my baggage for me and giving us free complimentary drinks vouchers.

Very helpful staff, and onsite parking. The room was very spacious with a beautiful views of the city. Only downside is there wasn't a nearby tube station, but bus stops available right outside.

I spent two weeks at the Novotel Waterloo, and loved it. The staff is excellent - Manuel, Lisandra, Daniele, and the others were all warm, friendly, and very helpful. I have stayed here many times before, and the location is excellent. It's just far enough from the super-touristy section of London to be less hectic, but with a few minutes of walking you are in the heart of the city. There are a number of outstanding museums close by, and public transportation is easy to reach. I always stay at this hotel when I'm in London because of not only the location but especially because of the wonderful staff.

Poor service, room facilities for grade and membership level not available until complaint made. Blamed on covid (no drinks in room), but open buffet for breakfast. No bathrobes due to supply issue but not mentioned on check in. Welcome drink choice limited. Parking cost already paid for when booking, but added again and had to be removed. Covid used as excuse for poor service. Issues not mentioned until complaint made, but could have easily been mentioned upon check in. Membership benefits not given until complaint made.

Calm and relaxing stay.Happy with the staff for being helpful and very prompt with our requests.Our room was very clean.We had dinner in the restaurant during our stay and it was awesome.Loved the location.

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...

Great location, just a few minutes walk from city center, really quiet neighbourhood with supermarket and local pubs and metro close. Everything in Hotel as expected, really good for traveling with family.