Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,900 reviews

Novotel London Waterloo - Image 1
Novotel London Waterloo - Image 2
Novotel London Waterloo - Image 3
Novotel London Waterloo - Image 4

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Meeting and Events space available

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,900 reviews

Customer review rating 4.5/5

Rodolfo F. Families - Confirmed reviews ALL

Dear Rodolfo, Thank you for your kind words regarding our location and the responsiveness of our team. We are pleased to hear that your needs were met promptly. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel London Waterloo

Customer review rating 3.0/5

Kate B. Solo - Confirmed reviews ALL

Dear Kate B., Thank you for sharing your feedback and for highlighting our convenient location and transport links. We are sorry to hear that you experienced a wait at reception despite completing online check-in and holding ALL Accor status. While our reception team aims to assist guests as efficiently as possible, there are times when colleagues may also be supporting other guests elsewhere in the hotel or handling operational matters behind the scenes. We appreciate that this may not have been visible during your visit and understand how frustrating the delay would have been. Your comments have been shared with the team as we continually look for ways to improve the arrival experience for all our guests. We appreciate your feedback and hope to welcome you back to Novotel London Waterloo in the future. Kind regards, The Novotel London Waterloo Team

Customer review rating 3.5/5

Mohammed S. Couples - Confirmed reviews ALL

Dear Mohammed S., Thank you for sharing your feedback regarding your recent stay at Novotel London Waterloo. We are pleased to hear that you found our location convenient and enjoyed the comfort of your accommodations as well as the exceptional service from our staff. Your recognition of our team's efforts is greatly appreciated. I would like to address the issues you encountered with your room access and the management of your belongings. We understand the importance of a seamless experience, especially regarding late checkouts, and we regret any inconvenience caused. Additionally, we are committed to sustainability, which is why we provide water refill stations instead of bottled water. We understand that this may not align with everyone's preferences, and your feedback on this matter is valuable. Thank you once again for your comments. We hope to welcome you back in the future for an even more enjoyable stay. Best regards, Novotel London Waterloo

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

Dear David C., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location and that Chantelle was able to assist you with recommendations for local attractions. We hope to welcome you back in the future. Best regards, Novotel London Waterloo

Customer review rating 5.0/5

Nancy A. Families - Confirmed reviews ALL

Dear Nancy A., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our central location and friendly staff contributed to your experience. We appreciate your kind words and hope to welcome you back in the future. Best regards, Novotel London Waterloo

Other web-users rate our hotel

  • 1,392 reviews 9.4/10 Location
  • 1,404 reviews 7.2/10 Room
  • 1,671 reviews 8.8/10 Service
  • 15 reviews 6.3/10 WiFi
  • 802 reviews 7.6/10 Breakfast
  • 674 reviews 7.2/10 Cleanliness
  • 217 reviews 8.5/10 Bar
  • 5 reviews 8.9/10 Pool

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in London Hotels