Novotel London Waterloo Hotel 4 stars

Very Happy

I went to have a hen night in london and stayed at this hotel. I was very impressed by the room and loved the decor and shower-window. I have reconmended this hotel to friends and family.

brilliant room size, great parking facilities, very modern and clean and walking distance to local attractions ie Big Ben, Embankment, London Eye etc. Breakfast was lovely you have to pre order the night before and then whatsapp your order. I had a few questions and was getting responses instantly.

Hotel, not unexpectedly, very quiet. Service good, room clean & well organised

Hi There, I required an immediate hotel room and called into the hotel unbooked at 5am. Security was little unsure (understandably 5am during Covid), however when I explained to the night manager (think his name was Manuel), he was very welcoming and I was extremely pleased with the comfort and cleanliness of the room. Also all thew staff I spoke to were very pleasant which added to the stay being a really positive experience.

Very good

This was a first stay following the lockdown and you had obviously made changes and it was a bit disappointing that some of these hadn't been explained at reception. i.e. how to make the wifi work, there was no phone in the room, no milk in the fridge and no water bottles - all of which were available before. We wanted to ring reception for the milk and water and realised there was no phone and we had to physically go to reception. A while later someone arrived with 2 water bottles and a container with some milk. 5 cartons. Bearing in mind the size of the paper mug this was only sufficient for one drink each although there was enough coffee/tea for more drinks if we preferred black. We declined to request for more milk but it would have been better if more had been given - especially as their was a fridge in the room. I felt that there was a more friendlier welcome before the virus - supplying all information for the room.

Comfortable and spotlessly clean room. Tight on space with sofa bed in use, but comfortable and modern. Staff friendly and helpful, pay car park very secure and under the hotel so easy to access.

This was my first stay at this particular Novotel and I wasn’t disappointed. I was greeted by a very friendly member of staff and check in was handled quickly and efficiently. I was upgraded to a junior suite which was greatly appreciated. The extra safeguards were visible in all areas of the hotel. The room was large and spotlessly clean. The hotel is situated in a quiet area near Lambeth Palace and a short walk to both Waterloo and Victoria station and there are bus stops opposite the hotel also serving various parts of London.

Staff didn’t really explain facilities available (ie whether the bar/restaurant was open, breakfast arrangements weren’t clear

The two staff members who were on when I arrived were both working when I left. They followed social distancing guidelines and both wore masks. They were so helpful in explaining how breakfast/food and checkout would work, and even though I couldn’t see their smile behind the masks, their manner was so pleasant and they couldn’t have done more to help. Thank you.

We stayed over a weekend, meeting family in London. The hotel was not full. Services were restricted, but we understand the reason. We like staying in Accor hotels and would stay again, possibly in more settled times.

Tried to overcharge me by £45 for the late check out fee and had to reactivate my room key the following day even though I had late check which wasn’t convenient.

Staff welcoming, always clean & comfortable. Rooms very spacious Delicious breakfast delivered to my room.

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".