Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,910 reviews

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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Meeting and Events space available

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,910 reviews

Customer review rating 5.0/5

Ashutosh P. Business - Confirmed reviews ALL

Very well managed, easy check in and let my other guest check in earlier than me without asking for payment which was very pleasing to see. Thank you!

Dear Ashutosh, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed a comfortable experience and appreciated the courteous service. Your feedback regarding the check-in process is also valued, and we strive to make our guests' experiences as seamless as possible. Goodbye and best regards, Novotel London Waterloo

Customer review rating 3.5/5

Justyna B. Business - Confirmed reviews ALL

the hotel was worse than it was in proevous years, cleaning service was too late, ofter after 3pm when I was back to my room it was yet not done. for coffe capsule supply I had to ask cleaning personnel. breakfast wasvery poor and made with bad quality food.

Dear Justyna B., Thank you for sharing your feedback regarding your recent stay at Novotel London Waterloo. I am pleased to hear that you found our location convenient for your meetings. However, I regret to learn that your experience did not meet your expectations, particularly concerning the breakfast offerings and cleaning service. We strive to maintain high standards in our food quality and service. Your comments about the breakfast selection and the timeliness of housekeeping have been duly noted, as they are important for improving our guest experience. I apologize for any inconvenience you encountered during your visit. Thank you for bringing these matters to our attention. Best regards, Novotel London Waterloo

Customer review rating 5.0/5

Patrick O. Friends - Confirmed reviews ALL

Every team member went above and beyond

Dear Patrick, Thank you for your kind words regarding our team. We take great pride in our staff's dedication to providing exceptional service, and it is rewarding to hear that they made a positive impact during your stay. We hope to welcome you again! Best regards, Novotel London Waterloo

Customer review rating 2.0/5

Janet P. Business - Confirmed reviews ALL

Room was freezing cold regardless of how much messing I did with the heating controls.

Dear Janet, Thank you for sharing your feedback regarding the temperature in your room. We apologize for the discomfort you experienced with the heating controls. Your comments are valuable to us, and we will take them into consideration as we strive to enhance our guests' experiences. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future. Best regards, Novotel London Waterloo

Customer review rating 1.5/5

Winter M. Business - Confirmed reviews ALL

My room was cleaned well every day, and bed was confrotable. However Day 1 i identified all 4 USB ports near my bed were damaged, and that the TV volume was barely working. I asked concierge what could be done, and they said they were reviewing (as it was a Sunday). On Monday I asked what happened, and they said Maintenance had ordered parts for the USB porta, and they would look tomorrow (tuesday). I also suggested they could just give me a power bord with a few connectors, but they said they could not do that. Tuesday came, and went, no changes, by Wednesday when nothing had changed and no one had come to talk to be, i was frustrated and bored of following up, so gave up. I understand this feels like a small item, but part of the functionality of my room was not working, and i notified them the day they arrived, and they did not fix it, or move me to another room, or offer me a discount or refund of any sort. By that logic, next time, maybe the shower wont work, or the toilet wont flush, or the bed wont bed, and their approach seems to be "offer to look at it" and then do nothing.

Dear Winter M., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found your room to be clean and the bed comfortable. However, I sincerely apologize for the inconvenience you experienced with the USB ports and the TV volume. I understand how essential these amenities are for a pleasant stay. It is regrettable that our response to your concerns did not meet your expectations. Our maintenance team typically strives to address such issues swiftly, and I regret that you had to follow up multiple times without receiving a satisfactory resolution. While we do have procedures in place for handling maintenance requests, I appreciate your suggestion regarding alternative solutions. Your comments are invaluable as they help us identify areas for improvement in our service delivery. We hope to provide a more seamless experience for our guests in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Novotel London Waterloo in the future. Best regards, Novotel London Waterloo

Other web-users rate our hotel

  • 1,394 reviews 9.3/10 Location
  • 1,390 reviews 7.3/10 Room
  • 1,618 reviews 8.8/10 Service
  • 13 reviews 6/10 WiFi
  • 838 reviews 7.9/10 Breakfast
  • 665 reviews 7.7/10 Cleanliness
  • 469 reviews 6.5/10 Food
  • 212 reviews 8.7/10 Bar

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