Novotel London Waterloo Hotel 4 stars

Staff didn’t really explain facilities available (ie whether the bar/restaurant was open, breakfast arrangements weren’t clear

The two staff members who were on when I arrived were both working when I left. They followed social distancing guidelines and both wore masks. They were so helpful in explaining how breakfast/food and checkout would work, and even though I couldn’t see their smile behind the masks, their manner was so pleasant and they couldn’t have done more to help. Thank you.

We stayed over a weekend, meeting family in London. The hotel was not full. Services were restricted, but we understand the reason. We like staying in Accor hotels and would stay again, possibly in more settled times.

Tried to overcharge me by £45 for the late check out fee and had to reactivate my room key the following day even though I had late check which wasn’t convenient.

Staff welcoming, always clean & comfortable. Rooms very spacious Delicious breakfast delivered to my room.

It was a short and good stay. Enjoyed my time

The hotel is conveniently located for Westminster and the South Bank. It is clean and well presented. The room was spacious and included all essentials. There was a good offer of food and drink. The temperature control in the room didn't work consistently. A few more bathroom products and scales would be an added bonus. Most staff were very friendly and courteous but one or two were rather surly. On most mornings there was no member of staff to greet you at breakfast, so you had to wait a few minutes to be seated. More plugs in the bar area would be convenient.

We spent two nights at the Novotel in Lambeth - We found it very comfortable and in a good location, close to the river and within an easy walk of the South Bank and Parliament Square.

It was a great experience. Well located, great breakfast, great bar, great rooms and very attentive staff.

Fantastic room and view, we could even see the Big Ben from our room! Good location and we could even go for a little stroll over to the Westminster Cathedral. The hotel employees where so helpful and polite. We had a wonderful time!

It was ok. It would have been better if you had a microwave in the room. The bar fridge never worked

We stayed at your hotel in order to visit the Gielgud Theatre in Shaftesbury Avenue. This worked well, although it is a pity the no. 3 bus, which passes the hotel, no longer runs to Piccadilly Circus. We had checked in on-line, which worked well with everything ready for us. Reception staff were efficient and helpful. We had been upgraded to an executive room which was appreciated. The room was clean and well presented, with all equipment working satisfactorily. The only two problems we would mention are that the bed was very firm and my wife who has a back problem (scoliosis) found it difficult to get comfortable. Also there was no dressing table facility, by which we mean a work surface where you can sit with a mirror above. We had a meal in the bar area in the afternoon we arrived, which was very tasty and we enjoyed it. Breakfast the following morning was ample with a very good choice, although we thought that the hot food could have been hotter. Your hotel suited our needs and we would use it again.

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

Quite good experience if a little pricey. Would not recommend the breakfast option at the hotel as it falls below the normal standard expected at a novotel.

Very pleasant and seemless