Customer review rating 4.4/5 13,465 reviews
ALLSAFE approved hotel
187 modern guest rooms with connecting rooms available
In central London with easy access to tourist attractions
Sauna and Hammam to relax after a day of sightseeing
An ALLSAFE, Clifton Environmental certified hotel
Hotel Bar & Restaurant with international cuisine
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Superior Room with Queen-size bed and convertible sofa
Superior Room with Queen-size bed and twin convertible sofa
Superior Premium Room with Queen-size bed and convertible sofa
Executive Room with Queen-size bed and convertible sofa
Executive Premium Room with Queen-size bed
Accessible Superior Room with Queen-size bed
Number of meeting rooms: 6
Maximum size: 50 m²
Maximum capacity: 50 people
Maximum banquet capacity: 25 people
100% genuine reviews from our guestsFind out more
Haroon Families - 20/07/2021 Confirmed reviews ALL
Positives - close to river bank Very clean tidy Underground parking but £24 separate Breakfast was delicious and great service by the waitress once we sat down Room was good size and clean An extra cot was provided The toilet and the bathroom were separate inside the room which is great Overall a good comfortable visit Negatives - I had to insist to the receptionist guy I had paid for breakfast . Without checking he said I haven’t paid for breakfast . It made me embarrassed that I had to tell him like 5 times I have paid for breakfast this was just when I had entered to drop In luggage an hour before, was almost thinking to ask for a refund and leave Steam room wasn’t working No telephone line for reception Have to save up a number and call from your phone I called for reception in morning but no one answered and than had to wait for them to check my Watsapp message For breakfast had to wait for 15 minutes I’m queue to sit It was a disaster All the tables were dirty - had literally no staff to serve the number of guests - No one came to check us upon if we needed anything once we came and settled In the room Expensive parking - should be cheaper for guests
Steven B. Couples - 16/07/2021 Confirmed reviews ALL
Lovely stay. Room was very very basic and quite tatty and looked quite old. Water was pouring out of the top of the shower rather than the shower head making that quite annoying. Lady on reception early in the morning was half asleep and quite rude when I asked for directions to the nearest shop so I could buy some water and other essentials. We stayed in an executive room but I would not call it that. As a club Accor member I would probably choose another hotel for my next stay.
Kirsty H. Business - 15/07/2021 Confirmed reviews ALL
15 mins walk from London Waterloo station a good quality Novotel. Great service, immaculate room and a nice quiet stay.
All round fabulous
Anna Business - 09/07/2021 Confirmed reviews ALL
Lovely helpful staff. Good rooms. Tasty food. Easy parking. Great location.
Lisa Couples - 08/07/2021 Confirmed reviews ALL
wonderful, staff were very attentive and helpful with all queries i had. would definitely come back
Our most recent 20 reviews
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