Novotel London Waterloo Hotel 4 stars

TripAdvisor rating 4.0/5 3,727 reviews
Novotel London Waterloo
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • 6 meeting rooms with high quality facilities and free Wi-Fi

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Contact email

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :   Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :   Lambeth Palace

  • CENTRAL LONDON :   3 LAMBETH BRIDGE

  • VICTORIA STATION :   507 Lambeth Palace

  • WATERLOO STATION :   77 LAMBETH PALACE

  • LAMBETH NORTH STATION :   BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :   NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :   CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :   DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :   JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Accessible Superior Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 25

Executive Suite with King-size bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view, Panorama view, Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

12,720 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,727 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good value.

Customer review rating 4.4/5

Ian H. Business - 28/11/2019 Confirmed reviews ALL

Staff on reception were very helpful.

Business trip in London

Customer review rating 4.4/5

Rons Business - 27/11/2019 Confirmed reviews ALL

Pleasant. Clean and nice room. Bar and restaurant aligned with the overal atmosphere.

Positive and hassle free

Customer review rating 4.4/5

S B. Business - 26/11/2019 Confirmed reviews ALL

Good

Great location with friendly and attentive staff.

Customer review rating 4.4/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Room was clean and adequate. Staff were very friendly and helpful. Enjoyed my stay very much.

Customer review rating 4.4/5

H. Couples - 21/11/2019 Confirmed reviews ALL

All was satisfactory except room service Order for two persons served in one plate

Great

Customer review rating 4.4/5

Nein Solo - 20/11/2019 Confirmed reviews ALL

It was great

Good location and great staff.

Customer review rating 4.4/5

Donald S. Families - 19/11/2019 Confirmed reviews ALL

Entire staff was outstanding. One blond hair young lady specifically was outstanding. Her name was Evelina or something similar. She did an amazing job of helping us navigate the city and assisted us with booking some site seeing tours. I would stay at your hotel again because of her. The gentleman that seated guests at your restaurant was also very good. Overall a great experience.

A very pleasant stay at Novotel London Waterloo

Customer review rating 4.4/5

John T. Business - 19/11/2019 Confirmed reviews ALL

I recently stayed at the Novotel Waterloo whilst on a business trip to London. It is easily accessed from London City Airport and offers very comfortable accommodation, good quality food and very pleasant surroundings. I wouldn’t hesitate to stay here again.

Good Hotel, great staff

Customer review rating 4.4/5

Scarlett K. Couples - 19/11/2019 Confirmed reviews ALL

I was at the Novotel to use my voucher for a two night stay including breakfast. The hotel is good and has a good location in my opinion. The staff is great, everyone was very friendly and helpful. Especially as I had delayed baggage and had almost no belongings with me. The front desk lady was very helpful and provided me with all I need, like toothbrush, vanity kit, and so on... Furthermore I think we got an upgraded room, as it was an executive room and a standard one was only included in the voucher. Thanks for this! :-) The only thing which I noticed is that all the furniture was in very used conditions. E.g. on the tab in the shower you could not read the symbols anymore or the button for the toilet flush was a bit damaged. Maybe there are some renovation works planned? If not, I think it would be necessary. Breakfast was nice and a lot to choose from. Even if there were a lot of guests there was still enough served for everyone. Great staff as well, very friendly and helpful. :-)

Satisfied covers our experience.

Customer review rating 4.4/5

Chris Friends - 19/11/2019 Confirmed reviews ALL

staff on bar and breakfast very good and friendly, reception +/-. Furthermore the shower did not function very well, but this was solved while we were in town. So perfectly solved.

very nice stay and quiet!

Customer review rating 4.4/5

Gül Families - 19/11/2019 Confirmed reviews ALL

we stayed here for 2 nights, in the center of London. we hope we can come back here!

Comfortable

Customer review rating 4.4/5

Jill Business - 19/11/2019 Confirmed reviews ALL

Relaxing and comfortable after a long day at work

Great hotel and staff very friendly

Customer review rating 4.4/5

Db Business - 18/11/2019 Confirmed reviews ALL

Great experience and third time staying at your hotel. Perfect location and I asked to move rooms to have a better view and it was done straight away. The staff are always very friendly and welcoming.

Very efficient staff and clean rooms

Customer review rating 4.4/5

Ronald M. C. L. Couples - 17/11/2019 Confirmed reviews ALL

Good location. Very efficient staff. Clean and spacious room.

Dear Ronald Mark L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Nice hotel, lovely rooms but poor customer service

Customer review rating 4.4/5

Tom W. Business - 17/11/2019 Confirmed reviews ALL

Check in was very slow (more than 20 minutes) due to credit card issues. Despite authorizing my card for extras could not then be used in the restaurant. Service in the restaurant was also very slow.

Amazing experience

Customer review rating 4.4/5

Daniel M. Couples - 16/11/2019 Confirmed reviews ALL

The hotel has a perfect location. Just a few minutes walking from Westminster Parliament, London Eye... The room was very clean, comfortable bed, fancy bathroom and very nice views from the 5th floor. The staff was very kind and helpful. Lovely food at the restaurant with accurate prices. I highly recommend this hotel for you next stay in London. We will definitely stay here next time.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Good service

Customer review rating 4.4/5

Dara Families - 15/11/2019 Confirmed reviews ALL

Good location room is clean and good breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Welcome home

Customer review rating 4.4/5

Michael F. Business - 15/11/2019 Confirmed reviews ALL

I felt at home. It was my second stay here and it is convenient, calm, and all what I look for when I am away from home. To be in a hotel but still feel at home.

Dear Michael F., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and make even more guests feel at home when with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

A pleasant stay!

Customer review rating 4.4/5

Claire Business - 14/11/2019 Confirmed reviews ALL

Staff friendly and helpful as always. The only slight negative is the hot breakfast food was lukewarm as was the coffee :(

Dear Claire M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Disappointing

Customer review rating 4.4/5

Clive P. Couples - 14/11/2019 Confirmed reviews ALL

Although I booked a room for 2 adults , the fold down bed was set for an additional 2 persons. I made a request to have the room reset however on return from the theatre late evening the bed was still made up.

Dear Clive P., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager
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