Novotel London Waterloo Hotel 4 stars

Fantastic room and view, we could even see the Big Ben from our room! Good location and we could even go for a little stroll over to the Westminster Cathedral. The hotel employees where so helpful and polite. We had a wonderful time!

It was ok. It would have been better if you had a microwave in the room. The bar fridge never worked

We stayed at your hotel in order to visit the Gielgud Theatre in Shaftesbury Avenue. This worked well, although it is a pity the no. 3 bus, which passes the hotel, no longer runs to Piccadilly Circus. We had checked in on-line, which worked well with everything ready for us. Reception staff were efficient and helpful. We had been upgraded to an executive room which was appreciated. The room was clean and well presented, with all equipment working satisfactorily. The only two problems we would mention are that the bed was very firm and my wife who has a back problem (scoliosis) found it difficult to get comfortable. Also there was no dressing table facility, by which we mean a work surface where you can sit with a mirror above. We had a meal in the bar area in the afternoon we arrived, which was very tasty and we enjoyed it. Breakfast the following morning was ample with a very good choice, although we thought that the hot food could have been hotter. Your hotel suited our needs and we would use it again.

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

Quite good experience if a little pricey. Would not recommend the breakfast option at the hotel as it falls below the normal standard expected at a novotel.

Very pleasant and seemless

Comfortable room

Enjoyed our stay, our room was busy road but the windows kept out the noise and the curtains were really dark. Would stay here again for sure!

Hotel was nice, but the servicing of our room feel below a level I would expect from Novotel. Beds were made, but the tea and coffee and milk was never topped up. Overall a pleasant stay, but its some of the little things that matter could have been a bit better.

Thank you for your team! Nice room, nice breakfast, nice location, nice atmosphere!

Perfect hotel, brilliant team, very clean rooms

Comfortable stay

The hotel looks fantastic, but even more its team. The welcome lady was very nice and friendly

Cool stay, friendly team, good food and clean rooms

Perfect location and very clean rooms