Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,900 reviews

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Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Meeting and Events space available

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,900 reviews

Customer review rating 3.5/5

Maxine J. Families - Confirmed reviews ALL

Breakfast disappointing.

Dear Maxine J., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your accommodations comfortable. However, we regret that our breakfast did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our offerings. Goodbye and best regards, Novotel London Waterloo

Customer review rating 4.5/5

Jane C. Couples - Confirmed reviews ALL

Great 4 star hotel, all our needs were met and more, no problems with any aspect of our stay,

Dear Jane C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our lovely rooms, great location, and the service from our accommodating staff. Your positive feedback motivates us to maintain our high standards. Goodbye and best wishes, Novotel London Waterloo

Customer review rating 4.5/5

Lianne M. Families - Confirmed reviews ALL

Good central location. Facilities and room were clean and well presented and staff were friendly and helpful.

Dear Lianne M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast, appreciated our central location, and found our facilities and staff to your satisfaction. Your feedback is greatly valued. Best regards, Novotel London Waterloo

Customer review rating 3.0/5

Ingrid C. Couples - Confirmed reviews ALL

Hotel staff very nice. Hotel well located and comfortable rooms and beds. Only downside for us was refurbishment going on during our stay so water station on our level was not operating and we had to go to another floor to refill. That saying we would stay here again.

Dear Ingrid C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and the comfort of our beds to your liking. However, we apologize for any inconvenience caused by the refurbishment work and the temporary unavailability of the water station on your level. We appreciate your understanding and are grateful for your intention to return in the future. Best regards, Novotel London Waterloo

Customer review rating 2.5/5

Spiga C. Families - Confirmed reviews ALL

Our room was supposed to be an executive but we saw the others next to us while they were cleaned, and they were exactly the same, just missing the tag executive on the door. The floor was covered up by stains of different type, the cleaning was a bit superficial as, returning from our tours we found stuff on the floor there was before we left, so we doubt the floor was swept 😳 The great thing was for sure the location, very central. Finally, not too bad but just not worth the money it costed for only 3 nights.

Other web-users rate our hotel

  • 1,379 reviews 9.4/10 Location
  • 1,376 reviews 7.2/10 Room
  • 1,629 reviews 8.8/10 Service
  • 15 reviews 6.3/10 WiFi
  • 801 reviews 7.8/10 Breakfast
  • 660 reviews 7.3/10 Cleanliness
  • 233 reviews 5.6/10 Value
  • 211 reviews 8.6/10 Bar

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