Novotel London Waterloo Hotel 4 stars

Name: Novotel London Waterloo
Address: LONDON, SE1 7LS, UNITED KINGDOM
Telephone: (+44)207/6600674
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 13,800 reviews

ALLSAFE approved hotel

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+ 22 Services

Novotel London Waterloo Hotel

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Mr Jogchum SLOF, Hotel Manager

Our 4-Star Novotel London Waterloo Hotel is within walking distance of the Thames, Big Ben and Buckingham Palace - making it the ideal stay for families. Make the most of this central London location by requesting a room with views of London's breathtaking skyline. Please note that the hotel gym and sauna will be closed for refurbishment from Monday 15th November until further notice.

The hotel's central London location provides guests with easy-access to great transport links including Victoria Station. Make the most of your stay by visiting the nearby cultural attractions that London has to offer. Whether you are travelling solo or with your family, our central location means you're guaranteed to see everything London has to offer.

The hotel has excellent transportation links, close to many major tube stations such as Waterloo, Westminster and Victoria, making it easy to get around London. Enjoy a walk over Westminster Bridge to visit St James Park and Buckingham Palace.

Hotel extras

187 modern guest rooms with connecting rooms available
In central London with easy access to tourist attractions
Sauna and Hammam to relax after a day of sightseeing
An ALLSAFE, Clifton Environmental certified hotel
Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Check-in from 15h00

Check out up to 12h00

507, 77 from Waterloo York Road: Bus Stop W Lambeth Palace Bus stop (SP)
77, 344, 507, C10, 3: Lambeth Palace
CENTRAL LONDON: 3 LAMBETH BRIDGE
VICTORIA STATION: 507 Lambeth Palace
WATERLOO STATION: 77 LAMBETH PALACE
LAMBETH NORTH STATION: BAKERLOO LAMBETH NORTH STATION
WATERLOO STATION: NORTHERN LINE WATERLOO
WESTMINSTER CIRCLE: CIRCLE LINE WESTMINSTER
WESTMINSTER DISTRICT: DISTRICT LINE WESTMINSTER
WESTMINSTER JUBILEE: JUBILEE LINE WESTMINSTER

By plane
LONDON CITY AIRPORT At 15km / 9.32 miles
By plane
LONDON GATWICK AIRPORT At 43km / 26.72 miles
By plane
LONDON HEATHROW AIRPORT At 30km / 18.64 miles
By train
LONDON ST PANCRAS At 2.8km / 1.74 miles
By train
WATERLOO At 1.5km / 0.93 miles
By train
WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS:51.494861, -0.118287

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

ELEMENTS RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

Max. number of persons: 3
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

Max. number of persons: 3
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Executive Premium Room with Queen-size bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Accessible Superior Room with Queen-size bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Business Desk
Iron

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 50 m²
Maximum capacity: 50 people
Maximum banquet capacity: 25 people

Find out more

Staff Service delivery is excellent

Minnie R 13/01/2022 TripAdvisor review

Sauna etiquette signage need to be visible. Old fashioned furnitures. Low quality pillows, old linens, thin duvets on winter and noisy room heating and cannot fully open windows. Need more choices on breakfast foods

No complaints

Pete Solo - 07/01/2022 Confirmed reviews ALL

Check in was good, friendly staff member. Room clean and well sized. Daily cleaning service no complaints. No a La carte breakfast options so when I wanted a light breakfast bite I had to go elsewhere.

Dear Peter F., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Short stay

Tp Families - 06/01/2022 Confirmed reviews ALL

Overnight family stay

Dear Tamara P., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

This hotel is well run and offers excellent value for money in central London. Ideal for families.

Steve Families - 05/01/2022 Confirmed reviews ALL

Used the hotel as a base for a short stay in London. Ideally located, friendly staff and property is clean and tidy.

Dear Steve N., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Location good but room was not good for family

Madhumeeta P. Families - 04/01/2022 Confirmed reviews ALL

We have taken executive room for 2 adults and 2 kids their sofa bed was not good at all , mattress was very hard, their shower room was blocked even after getting checked by plumber it was in the same state overall not a good stay

Dear Madhumeeta p., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Not the cleanest of rooms

Darren B. Families - 03/01/2022 Confirmed reviews ALL

This hotel is in a great location ideal for sight seeing and theatre trips, however the room was modern but poorly maintained, Lots of stains on the carpet, taps and sink were filthy and the air con did not work.

Dear Darren B., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Well located.

M D. Friends - 31/12/2021 Confirmed reviews ALL

Great location, I appreciate the upgrade,

Dear Mithun D., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Good stay

Alex Families - 29/12/2021 Confirmed reviews ALL

Lovely clean hotel rooms, helpful and considerate staff, great facilities

Dear Alex C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Nice bed

Tai M. Couples - 28/12/2021 Confirmed reviews ALL

I like room 135

Brilliant as always!

Dr. S. C. Families - 27/12/2021 Confirmed reviews ALL

Superb staff Perfect location Comfy Great breakfast Nice parking

Excellent location

R C. Couples - 26/12/2021 Confirmed reviews ALL

Excellent location but hotel now looking tired and in need of refurbishment. Bar seats ridiculous shape size and uncomfortable and don’t encourage guests to sit and relax. Carpets in halls and bedroom were dreary and looked worn and used. However staff pleasant and food good. Understandably with current Covid situation refurbishment is not high on agenda and would recommend this hotel for its convenience and fair price. We will use again.

Great location and brilliant for family

Jamie Families - 19/12/2021 Confirmed reviews ALL

Stayed at the hotel for 8 nights just before Christmas. 2 adults and a 2-year-old in a family room. - The staff were very helpful in general - The room was spacious - superb location - relatively good pricing for the accommodation - Great for kids - nice play areas and staff all very friendly.

Dear Jamie Munro, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Good all round experience

Abell Business - 17/12/2021 Confirmed reviews ALL

A decent walk from Waterloo station, however a pleasant overall stay. Quiet room requested and as far as London hotels go it was pretty good. Room nice decor and comfortable bed. Didn’t eat breakfast but restaurant/bar all good.

Great stay

Sanju Business - 16/12/2021 Confirmed reviews ALL

Simple and easy check in/checkout process. Nice breakfast! Clean and comfortable room.

Anonymous Couples - 14/12/2021 Confirmed reviews ALL

Hotel was very well located for what we needed to do and overall the stay was comfortable.

Satisfactory

Anonymous Families - 11/12/2021 Confirmed reviews ALL

OK - I think there is maintenance work going on so odd noises all night.

Dear Charles Andrews, Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Great

Harriet Couples - 11/12/2021 Confirmed reviews ALL

It was my boyfriends birthday and they left balloons and a card from the hotel. The bathroom was clean and really nice. The tv connects to your phone easily and there was a nice amount of room. Very pleased with this stay - very close to the underground

Dear Harriet Munoz, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Poor value

Edward J. Couples - 09/12/2021 Confirmed reviews ALL

1st room was freezing the heating was broken had to complain to be moved. The cleanliness of the public areas and breakfast weren't up to the expected Novotel standard, though I suspect this is down to staffing issues due to Covid. Hotel entrance was like a smokers lobby with smokers litter everywhere and the smell blowing in to the hotel. Might as well have stayed at a cheaper hotel.

Dear Edward Jones, Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Short break in London

patriciadF8725QM 29/11/2021 TripAdvisor review

Good central position Hotel walkable to a lot of tourist spots. Staff very Friendly and Helpful. Near to Underground. Good for Business and Leisure use. Breakfast served at Hotel, but are quite Expensive.

Dear Patricia, Thank you for letting us know about your recent stay with us, Best Regards, Anna Janikowska Rooms Division Manager

ocktober

skaeringsson 21/10/2021 TripAdvisor review

The staff was nice rooms little dirty food not good poor breakfast the hotel took 1000 punds of my creditcard for deposit the bill was 630 punds but they have not returned the 370 pounds so i am not going to stay there again

Our most recent 20 reviews

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Hotel extras