Novotel London Waterloo

Customer review rating (ALL Rating) 4.3/5 1,917 reviews

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Novotel London Waterloo - Image 1
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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,917 reviews

TripAdvisor Rating  4.0/5  3,982 reviews

Great location

TripAdvisor rating 4.0/5

LeandroKoiti Families - TripAdvisor review

The location is perfect, close to bus stops and to the most famous spots in the city, I didn't give a 5 for two reasons: (1) They didn't change the bed sheets in any of my 14 days stay, the room was always tidied up, bathroom towels replaced but the bed sheets were always the same (2) The breakfast was exactly the same on these 14 days, it was a good breakfast but I was surprised to see the exact same things every day besides that, the staff was very friendly and there was always seats available during breakfast, the hotel is very clean, I'd recommend this place for its location

Amazing location

Customer review rating 3.5/5

Ahmed G. Families - Confirmed reviews ALL

The best location and money vs value option.

Dear Ahmed G., thank you for highlighting our amazing location. We strive to offer excellent value for money. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel London Waterloo

Horrendous check in. No welcome

TripAdvisor rating 2.0/5

Ruth W TripAdvisor review

The previous time I stayed at this hotel I was extremely impressed so decided to return. This was a real mistake. The check-in was horrendous and as soon as I gave my name she asked for ID. We are British citizens and not used to being asked this, never mind the minute we walked through the door. I am an Accor silver member this is not the 'welcome ' I expect and certainly not usual. I showed her my Accor app on my phone with all my details but seemingly this didn't confirm who I am. She repeatedly barked that she needed ID. Why would I have all my details on my phone if I was not me? She did eventually accep my payment card as ID without thinking it could have been stolen with my phone!!! Illogical in the extreme! My husband asked if she was saying that we couldn't stay and she then accepted the payment card as ID What a distressing palaver which I didn't need as I was going to the hospital the next day for a new cancer therapy. I had wanted a relaxing evening but ended up truly distressed by the behaviour of this receptionist This was truly disappointing since our last visit was perfect The next night we stayed at another Accor hotel where the whol experience was special from the welcome onwards How can there be such a difference??

Great Location and Friendly Staff

Customer review rating 5.0/5

Andy G. Business - Confirmed reviews ALL

Had a great experience, the staff are very friendly and helpful

Dear Andy G., Thank you for your positive review! We are delighted to hear that you had a great experience with our friendly and helpful staff. We look forward to welcoming you back soon. Warm regards, Novotel London Waterloo

Good location but hotel needed some work

Customer review rating 2.5/5

Courtney Families - Confirmed reviews ALL

Great location for seeing sights, walking distance to most places but the actual hotel was lacking. One elevator was always broken and I had a stroller so I couldn’t use the stairs. The wait time was frustrating. The serving staff was nice but the people at the front desk did not have any hospitality, never said sorry for inconveniences. The water machine on my floor was broken every other day. The breakfast was fine but they could switch it up

Dear Courtney, Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's location. We are sorry to hear about the inconveniences you faced during your stay, particularly with one of the lifts and the water machine. Rest assured, we will address these issues promptly to enhance the overall guest experience. Our front office team works hard to make everyone feel welcomed and we apologise that this did not happen in this occasion. Your comments about breakfast variety are duly noted for future enhancements. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Novotel London Waterloo

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Other web-users rate our hotel

  • 1,265 reviews 9.4/10 Location
  • 1,392 reviews 6.9/10 Room
  • 1,343 reviews 8.1/10 Service
  • 14 reviews 5.6/10 WiFi
  • 826 reviews 7.1/10 Breakfast
  • 663 reviews 6.6/10 Cleanliness
  • 417 reviews 5.3/10 Food
  • 266 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.