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Novotel London Waterloo Hotel 4 stars

Customer review rating 4.4/5 13,656 reviews

ALLSAFE approved hotel

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Novotel London Waterloo
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+ 22 Services

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Check-in from 15h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :  Lambeth Palace

  • CENTRAL LONDON :  3 LAMBETH BRIDGE

  • VICTORIA STATION :  507 Lambeth Palace

  • WATERLOO STATION :  77 LAMBETH PALACE

  • LAMBETH NORTH STATION :  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :  JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Hotel services

ELEMENTS RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 187 rooms
    • 10 rooms for people with reduced mobility
    • 75 family rooms
    • 17 connecting rooms
    • 187 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Dutch
    • Italian
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas Additional charge
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Novotel London Waterloo Car Park Additional charge
    • On site
    • 40 parking spaces
    • Private
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
Well-being
  • In Balance
    • On site
    • Hammam Currently unavailable
    • Sauna room
Boutiques/shopping
  • Drugstore/pharmacy
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,656 reviews

TripAdvisor Rating 4.0/5

3,809 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location, staff and room

Customer review rating 4.0/5

Derek Business - 10/10/2021 Confirmed reviews ALL

Very good, staff excellent, food excellent. could do a bit better with access to clean towels, tea and coffee top ups etc for room. Perhaps have a list of items that can be left with reception for delivery to outside of room, whilst coved precautions remain.

Dear Derek G., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Wonderful Stay

Customer review rating 5.0/5

Claudia Families - 10/10/2021 Confirmed reviews ALL

The staff we absolutely amazing and so lovely. I stayed a couple of days for my birthday and they put some balloons and chocolates in the room. The room itself was spotless and well designed, the lobby and bar?restaurant were also well laid out and very clean.

Dear Claudia F., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Extremely Good

Customer review rating 5.0/5

Simeon W. Families - 09/10/2021 Confirmed reviews ALL

Very Family Focused. Very Grateful to the Team. We had a last minute booking and they were very nice.

Dear Simeon W., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Good location

Customer review rating 4.0/5

Ann Solo - 07/10/2021 Confirmed reviews ALL

Lovely clean hotel. Situated very close to the river Thames.

Dear Ann C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Very nice stay.

Customer review rating 4.5/5

Karl S. Friends - 04/10/2021 Confirmed reviews ALL

Nice experience, rooms / hotel was clean. Only issue was bar closed at 11pm on Friday.

Dear Karl S., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

well located

Customer review rating 3.0/5

Jay Families - 03/10/2021 Confirmed reviews ALL

used the hotel as a base for child in hospital so very convenient.

Dear Janet G., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Nice comfortable stay

Customer review rating 5.0/5

Freyja Business - 02/10/2021 Confirmed reviews ALL

Clean room and hotel , polite staff , very comfortable stay. Thank you

Normality returning

Customer review rating 4.0/5

John S. Business - 01/10/2021 Confirmed reviews ALL

Great to return to Novotel Waterloo, with friendly helpful staff. Thank you team.

Dear John S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Missing Item

Customer review rating 4.5/5

Paul Couples - 30/09/2021 Confirmed reviews ALL

Hi I had a really excellent stay however I left an item behind and cant get any response on the telephone

Great Stay

Customer review rating 5.0/5

Amber Families - 28/09/2021 Confirmed reviews ALL

Amazing hotel, friendly and helpful staff. The facilities were clean and the new way of house keeping and room service was explained really well. Would recommend

Well located, lovely room, secure parking

Customer review rating 4.5/5

E L. Families - 27/09/2021 Confirmed reviews ALL

Conveniently and safely located for visiting the sights. Close to the IWM and in fact most places were within a 30 minute walk from the hotel.

Well located and friendly staff

Customer review rating 4.5/5

Chris Couples - 27/09/2021 Confirmed reviews ALL

Great room and great space. Bathroom sink clogged up easily which was annoying. But over all good stay

Well located, clean and comfortable

Customer review rating 4.0/5

David Business - 27/09/2021 Confirmed reviews ALL

It was a great stay, with a very spacious room and perfect location for work. On arrival, unfortunately, the entire booking system had gone offline so it was impossible to issue keys. The staff were very apologetic and attentive, storing my baggage for me and giving us free complimentary drinks vouchers.

Beautiful views, very roomy

Customer review rating 4.5/5

Aaron Couples - 27/09/2021 Confirmed reviews ALL

Very helpful staff, and onsite parking. The room was very spacious with a beautiful views of the city. Only downside is there wasn't a nearby tube station, but bus stops available right outside.

An excellent location, excellent staff, and a wonderful hotel

TripAdvisor rating 5.0/5

WaltEP 26/09/2021 TripAdvisor review

I spent two weeks at the Novotel Waterloo, and loved it. The staff is excellent - Manuel, Lisandra, Daniele, and the others were all warm, friendly, and very helpful. I have stayed here many times before, and the location is excellent. It's just far enough from the super-touristy section of London to be less hectic, but with a few minutes of walking you are in the heart of the city. There are a number of outstanding museums close by, and public transportation is easy to reach. I always stay at this hotel when I'm in London because of not only the location but especially because of the wonderful staff.

Poor service

TripAdvisor rating 3.0/5

Cruiser60280886014 02/09/2021 TripAdvisor review

Poor service, room facilities for grade and membership level not available until complaint made. Blamed on covid (no drinks in room), but open buffet for breakfast. No bathrobes due to supply issue but not mentioned on check in. Welcome drink choice limited. Parking cost already paid for when booking, but added again and had to be removed. Covid used as excuse for poor service. Issues not mentioned until complaint made, but could have easily been mentioned upon check in. Membership benefits not given until complaint made.

Best hotel

TripAdvisor rating 5.0/5

Radhasri2021 13/08/2021 TripAdvisor review

Calm and relaxing stay.Happy with the staff for being helpful and very prompt with our requests.Our room was very clean.We had dinner in the restaurant during our stay and it was awesome.Loved the location.

A good one night's stay

TripAdvisor rating 4.0/5

David C 15/03/2020 TripAdvisor review

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

the room maximum just 15 square metre

TripAdvisor rating 2.0/5

KateS0934 Business - 10/02/2020 TripAdvisor review

We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...

Dear Guest, I would like to thank you for taking the time to tell us about your experience at Novotel Waterloo. However, I regret that our services did not meet your expectations. Me and my teams strive to provide a superior service for every guest that is why your precise feedback is very important to us, and we would like to thank you for taking the time to write to us. We deeply apologise for having to give you an accessible room, however these rooms apart from having a different setup in the toilets, are very similar to our normal rooms. With regards to the size, I can confirm that all our Superior rooms have a size of 25 square meters. Please rest assured that your comments have been taken very seriously and that we have taken appropriate measures to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Great location

TripAdvisor rating 4.0/5

Daydream161376 07/02/2020 TripAdvisor review

Great location, just a few minutes walk from city center, really quiet neighbourhood with supermarket and local pubs and metro close. Everything in Hotel as expected, really good for traveling with family.

Dear Guest, Thank you for taking the time to share with us your experience at Novotel London Waterloo. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards, Alfonso Ristorato Rooms Division Manager

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