We enjoyed our stay, the welcome gift was appreciated by my daughter thank you. The room was clean and spacious and we enjoyed the view too. Tow things that could be improved: 1. Our room wasn’t cleaned on the first day and needed to ask for more water (but this was easily done) 2. Breakfast needed to be a little more organised. Some food items not replenished and needed a clearer system. However the food was fine and good selection.

Breakfast is a bit poor. Not very fresh. Looks a lot like pre-cooked food.... eggs overcooked, ...

Novotel gets a lot of things right. Smart, modern, clean and unassuming presentation, comfortable rooms with good facilities, pleasant and helpful staff. All appreciated.

Nice hotel friendly staff quiet environment despite the numbers staying there; we were upgraded because it was our golden wedding anniversary for which we were very grateful; we booked 3 rooms in total and no one had any complaints ; would stop in this hotel again; close to the embankment and easy to get onto central London

Hotel reception staff are OK, but the manager is the best ! The hotel is also kid friendly : little playing area, kid’s menu, … We booked the semi pension option (dinner and breakfast). The hotel restaurant is excellent (especially the dinner menu). Not to mention that you can just walk to Big Ben within 20 minutes. We recommend this hotel very much.