Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,860 reviews

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Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,860 reviews

TripAdvisor Rating  4.1/5  4,032 reviews

Customer review rating 4.0/5

Fan L. Families - Confirmed reviews ALL

The restaurant staff are nice and friendly, but the food quality is just fine. Well located that you can visit London Eye and Big Ben on foot.

Dear Fan L., Thank you for your kind words regarding our restaurant staff. We appreciate your feedback on the food quality and are glad to hear that you enjoyed our convenient location for exploring nearby attractions. Goodbye and best regards, Novotel London Waterloo

Customer review rating 4.5/5

Cesar H. G. Families - Confirmed reviews ALL

Great long weekend

Dear Cesar H. G., Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location and had a wonderful long weekend with your family. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel London Waterloo

Customer review rating 5.0/5

Eimear T. Friends - Confirmed reviews ALL

We had two rooms booked for 5 girls for a quick trip for the Christmas markets. The staff couldn’t do enough for us. Our rooms were directly across from each other. The staff were all so friendly and kept our luggage so we could explore the city after checkout. There are a number of bus stops right outside the hotel and a lovely 15 minute stroll along the river to get to Westminster and the London eye!

Dear Eimear T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team made a positive impression and contributed to your enjoyable experience. It is wonderful that you found our location convenient for exploring the city and that our staff was able to assist with your luggage after checkout, allowing you to make the most of your visit. We appreciate your feedback and hope to welcome you back for another memorable stay. Best regards, Novotel London Waterloo

Customer review rating 3.5/5

Jane P. Solo - Confirmed reviews ALL

A good stay, probably the fourth or fifth time I have stayed in this hotel. This is mainly because it is comfortable, the location is good and there is car parking available. However there were a couple of issues with the room.

Dear Jane P., Thank you for your continued preference for Novotel London Waterloo. I appreciate your feedback regarding your recent stay. I regret to learn that you encountered issues with your room, and I assure you that your comments will be taken into consideration for future improvements. Best regards, Novotel London Waterloo

Customer review rating 2.0/5

Samuel K. Families - Confirmed reviews ALL

Check was great, rooms were great, breakfast time was horrible.

Dear Samuel K., Thank you for your feedback. We are pleased to hear that you appreciated our location and the quality of the rooms. However, we regret that your breakfast experience did not meet your expectations. Your comments will be reviewed as we continually strive to enhance our guest offerings. Best regards, Novotel London Waterloo

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Other web-users rate our hotel

  • 1,325 reviews 9.2/10 Location
  • 1,338 reviews 7.3/10 Room
  • 1,495 reviews 8.6/10 Service
  • 18 reviews 6.2/10 WiFi
  • 821 reviews 7.5/10 Breakfast
  • 632 reviews 7.5/10 Cleanliness
  • 460 reviews 6.4/10 Food
  • 188 reviews 8.9/10 Bar

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