Novotel London Waterloo

Customer review rating (ALL Rating) 4.3/5 1,985 reviews

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Novotel London Waterloo - Image 1
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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,985 reviews

TripAdvisor Rating  4.0/5  3,935 reviews

Novotel London Waterloo

TripAdvisor rating 5.0/5

Navigate44195 TripAdvisor review

My partner and I have recently spent two weeks at the Novotel Waterloo. The room was clean and comfortable, we were in a fantastic location and able to access all transport very easily. It was a fabulous way to see London and very easy to get back to, in the evening when we were exhausted. The breakfast was good quality and substantial. The staff were always very helpful, friendly and happy to share useful information about London. Our plane was delayed and the staff happily arranged a late check out for us as the room was not booked back to back. This made the end of our trip very comfortable, we did not check out until 1700hrs.

Well located

Customer review rating 4.5/5

Lin Families - Confirmed reviews ALL

Would highly recommend this hotel. Located just beside Lambeth Palace, 2 minute walk from the Thames. The rooms are well decorated and modern. The breakfast was excellent, with food to suit all tastes. But above all the service from the staff was wonderful. They were so friendly and helpful, going the extra mile to give information & tips to help their customers make the most of their stay in London

Great location, amazing staff, very reasonable nightly rates

Customer review rating 5.0/5

Ali S. Business - Confirmed reviews ALL

I’m an Accor diamond member and missed my connecting flight and had to stay a night in London. The hotel was in a great location, staff were very welcoming and friendly and rooms were clean and well equipped.

Dear Ali S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Restaurant

TripAdvisor rating 3.0/5

W9224HUjanl TripAdvisor review

I would give the hotel 5 stars but the restaurant staff in the evening are abysmal. No regard for customer service. The food is excellent when you get it. They have no excuse not busy -Breakfast & staff great in morning. Asked several times for tea & milk in room to be replenished even left note- ignored 🤔. After a ‘not good enough’ they were slightly better in restaurant. Shame like staying here

Excellent stay

Customer review rating 5.0/5

Andrew D. Business - Confirmed reviews ALL

I stayed for 6 nights. My room was clean and serviced. The bed and pillows were comfortable. Heater/aircon wasn't loud. The breakfasts were plentiful and tasty. The dinners at the bar were spot on. Could not have asked for anything more.

Dear Andrew Stephen D., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

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Other web-users rate our hotel

  • 1,222 reviews 9.2/10 Location
  • 1,461 reviews 6.7/10 Room
  • 1,343 reviews 7.9/10 Service
  • 16 reviews 6.9/10 WiFi
  • 794 reviews 6.8/10 Breakfast
  • 733 reviews 5.6/10 Cleanliness
  • 400 reviews 4.3/10 Food
  • 281 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.