Novotel London Waterloo Hotel 4 stars

It was great

Entire staff was outstanding. One blond hair young lady specifically was outstanding. Her name was Evelina or something similar. She did an amazing job of helping us navigate the city and assisted us with booking some site seeing tours. I would stay at your hotel again because of her. The gentleman that seated guests at your restaurant was also very good. Overall a great experience.

I recently stayed at the Novotel Waterloo whilst on a business trip to London. It is easily accessed from London City Airport and offers very comfortable accommodation, good quality food and very pleasant surroundings. I wouldn’t hesitate to stay here again.

I was at the Novotel to use my voucher for a two night stay including breakfast. The hotel is good and has a good location in my opinion. The staff is great, everyone was very friendly and helpful. Especially as I had delayed baggage and had almost no belongings with me. The front desk lady was very helpful and provided me with all I need, like toothbrush, vanity kit, and so on... Furthermore I think we got an upgraded room, as it was an executive room and a standard one was only included in the voucher. Thanks for this! :-) The only thing which I noticed is that all the furniture was in very used conditions. E.g. on the tab in the shower you could not read the symbols anymore or the button for the toilet flush was a bit damaged. Maybe there are some renovation works planned? If not, I think it would be necessary. Breakfast was nice and a lot to choose from. Even if there were a lot of guests there was still enough served for everyone. Great staff as well, very friendly and helpful. :-)

staff on bar and breakfast very good and friendly, reception +/-. Furthermore the shower did not function very well, but this was solved while we were in town. So perfectly solved.

we stayed here for 2 nights, in the center of London. we hope we can come back here!

Relaxing and comfortable after a long day at work

Great experience and third time staying at your hotel. Perfect location and I asked to move rooms to have a better view and it was done straight away. The staff are always very friendly and welcoming.

Good location. Very efficient staff. Clean and spacious room.

Check in was very slow (more than 20 minutes) due to credit card issues. Despite authorizing my card for extras could not then be used in the restaurant. Service in the restaurant was also very slow.

The hotel has a perfect location. Just a few minutes walking from Westminster Parliament, London Eye... The room was very clean, comfortable bed, fancy bathroom and very nice views from the 5th floor. The staff was very kind and helpful. Lovely food at the restaurant with accurate prices. I highly recommend this hotel for you next stay in London. We will definitely stay here next time.

Good location room is clean and good breakfast

I felt at home. It was my second stay here and it is convenient, calm, and all what I look for when I am away from home. To be in a hotel but still feel at home.

Staff friendly and helpful as always. The only slight negative is the hot breakfast food was lukewarm as was the coffee :(

Although I booked a room for 2 adults , the fold down bed was set for an additional 2 persons. I made a request to have the room reset however on return from the theatre late evening the bed was still made up.