Novotel London Waterloo Hotel 4 stars

Customer review rating 4.4/5 13,214 reviews
Novotel London Waterloo
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • 6 meeting rooms with high quality facilities and free Wi-Fi

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Contact email

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :   Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :   Lambeth Palace

  • CENTRAL LONDON :   3 LAMBETH BRIDGE

  • VICTORIA STATION :   507 Lambeth Palace

  • WATERLOO STATION :   77 LAMBETH PALACE

  • LAMBETH NORTH STATION :   BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :   NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :   CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :   DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :   JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Accessible Superior Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet

Executive Suite with King-size bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view, Panorama view, Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,214 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,781 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect stay

Customer review rating 4.4/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

I received a warm welcome, clean room and perfect breakfast. Brilliant!

excellency

Customer review rating 4.4/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

I had an excellent stay, the receptionist was very nice with my young sons

Customer review rating 4.4/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

Professional personnel and excellent breakfast and of course sauna for the evening

Good stay

Customer review rating 4.4/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

Valentine’s Day easy to check in. Asked for plates and cutlery as I ordered food to be delivery they gave them to me with no hassle. Thank you

Superb hotel

Customer review rating 4.4/5

Brian Business - 23/02/2020 Confirmed reviews ALL

A no hassle experience, from parking, checking in and checking out. Friendly staff, superb room a good meal.

Convenient location

Customer review rating 4.4/5

David Business - 21/02/2020 Confirmed reviews ALL

Three nights, good service except 1 (our only time we dined there) evening in the restaurant.

Excellent service at a convenient location

Customer review rating 4.4/5

Walt B. Solo - 20/02/2020 Confirmed reviews ALL

As always, the service at this hotel was outstanding! The staff is wonderful, and is always willing to make an extra effort to make my stay a delight. Lauriane, Katia, Alfonzo, Camila, and the rest of the team at the Novotel were attentive and helpful. I felt welcome every minute I was in the hotel. I love this property!

Customer review rating 4.4/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Very nice experience, reception very friendly and hotel very clean. The staff is always helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Disappointed

Customer review rating 4.4/5

Paul Couples - 18/02/2020 Confirmed reviews ALL

It was ok. In the morning staff would knock briefly then just enter the room not giving enough time to open door. Room service was horrible didn't answer the phone unless called plenty of times. Two people staying in a room but when requested another bathrobe we were refused. There wasn't many options on the tv. We wasn't told about the spa it other facilities. The breakfast was awful especially the mushrooms and eggs. Once finished with the meal room service wasn't able to collect it because apparently cleaners wasn't in.

Didn't have the clean pristine feel that I would expect from 4 stars. Location good however.

Customer review rating 4.4/5

Chris Families - 18/02/2020 Confirmed reviews ALL

Separate toilet and bathroom seemed a little odd. Room well appointed but never felt thoroughly clean. No milk for the room coffee despite repeated requests. Front desk staff were friendly and courteous. Hotel conveniently located and parking, though expensive was hassle free.

Dear Christopher A., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Ali K. Solo - 17/02/2020 Confirmed reviews ALL

Nice stay and a helpful staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Great bed

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

When I was checked in, I wasn’t advised about the facilities, I.e. I don’t have breakfast but the restaurant is located at..., the gym etc. Food is good but I never got what I asked for on the 2 occasions I got room service. I would stay here again but only if there were no rooms at the other hotels nearby.

Dear Beatriz C., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Nice stay

Customer review rating 4.4/5

Steve Families - 14/02/2020 Confirmed reviews ALL

Very pleasant stay and good breakfast.

Dear Steven H., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Great room

Customer review rating 4.4/5

Janet Business - 14/02/2020 Confirmed reviews ALL

Clean, bright and airy room with good facilities. Will definitely stay here again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

NIce hotel, friendly staff.

Customer review rating 4.4/5

Aw Business - 13/02/2020 Confirmed reviews ALL

Spent two nights at the Novotel Waterloo for work reasons. Very nice room, very clean, all the facilities I needed. Friendly staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Good location, well appointed rooms.

Customer review rating 4.4/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

I've stayed here many times and it's been great. On the occasion I do have cause for complaint, room service took two hours to make a sandwich, on arrival it was cold. The TV didn't work correctly. Shane as he previous stays have great.

Dear Fabian H., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Good location, nice accomodation, very friendly Staff

Customer review rating 4.4/5

Norbert H. Families - 12/02/2020 Confirmed reviews ALL

This was our second stay. We booked 3 rooms. We arrived early in the morning. So we were very pleased to get an early check-in and a very warm welcome. The staff was extremely friendly and helpful. The rooms very clean, nice and spacious. As a All member we could benefits of all the advantages. We were pleased to leave our baggage in the storage room for some hours on the day of departure. We will definitely stay again at Novotel Waterloo on our next city trip to London.

Dear Norbert H., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

good stays

Customer review rating 4.4/5

Lewis M. Business - 11/02/2020 Confirmed reviews ALL

Had a pleasant stay both weeks I stayed. Dinner was nice too. I haven't received the points for my 1 night stay w/c 27th Jan and my 2 night stay from last week yet, I was hoping these could be added.

Dear Lewis M., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have added the points to your account and do not hesitate to let us know of any further query. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Well located, close to offices and major city attractions.

Customer review rating 4.4/5

Anitha F. Business - 10/02/2020 Confirmed reviews ALL

Check in and check out was smooth. Breakfast spread is really good, and the bar ambience very relaxing. Room was comfortable, but bath space was not, it felt cramped in the bathroom.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

the room maximum just 15 square metre

TripAdvisor rating 4.0/5

KateS0934 Business - 10/02/2020 TripAdvisor review

We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...

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