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Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating 4.2/5 3,053 reviews

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Mercure Aberdeen Caledonian Hotel
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+ 16 Services

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE aberdeen
united kingdom

Tel: +441224640233

Fax: (+44)1224641627

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS : 

  • By plane

    ABERDEEN At 10.14km / 6.3 miles

  • By train

    ABERDEEN At 0.64km / 0.4 miles

  • By train

    TRAIN STATION At 0.48km / 0.3 miles

GPS :57.14628, -2.103435

Our accommodation(s)

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Deluxe Double Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Single Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

THE BISTRO

Type of cuisine: Brasserie

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BISTRO

Non contractual photo

Come along and enjoy a selection of drinks, light apartiff or snack

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 86 m²

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,053 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,222 reviews

Well located. Friendly staff

Customer review rating 4.0/5

David S. Business - 24/03/2021 Confirmed reviews ALL

As good as i could have hoped for with Covid restrictions. Very clean and people respected social distancing

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

well organised in difficult times - Professional approach from all hotel team

Customer review rating 4.5/5

Tony K. Business - 18/03/2021 Confirmed reviews ALL

well organised and professional at all times during this covid pandemic - breakfast was excellent and rooms and general service very high standard

Dear Tony, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Very Friendly Staff

Customer review rating 4.5/5

Mr T. M. Business - 12/03/2021 Confirmed reviews ALL

No fault of the Hotel , but the dam roadworks made it virtually impossible to get to the hotel!! It took 28 mins driving the hotel, looking for a way to get to it ! What made up for it was a very welcoming smile a warm reception and a genuine concern for the trouble we had to get into the hotel Excellent room, fantastic room service resulting in me and my wife really looking forward to returning for a second and longer visit

Dear Thaver M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Good value at the moment during covid period

Customer review rating 3.5/5

Barry G. Business - 25/02/2021 Confirmed reviews ALL

Stayed one night, rooms very good, food to our room was very poor for the cost, breakfast very good, will stay again.

Dear Barry G., Thank you for your feedback. I am pleased to note that the room and the breakfast were to your liking. I acknowledge your comment re the evening meal and apologise if the food wasn't to your liking. we have since changed our food offering for dinner and i do hope we have an opportunity to welcome you back to the hotel to experience the new menu. Kind Regards, Aamir Mir

bad art, worse curation

Customer review rating 0.5/5

Andrew L. Business - 24/02/2021 Confirmed reviews ALL

Personally I think your pricing is still too high at this time of covid; Forgivable if the room is perfect, all is well and the parking free. But the parking is not free, which is not mentioned up front, the room was noisy, the shower curtain extremely clingy making taking a shower a chore instead of a restorative, and the bathroom was freezing, and the pillows unforgiving ... and the art in the room was repeated down the hallway. Overpriced nonsense. Not a good nights sleep. Overall just plain bad hospitality.

Dear Andrew l., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry if you felt your stay was overpriced. Given the location of the hotel, we sincerely feel that our parking is very affordable compared to the prices within the city centre. with regards to your comments about pillows, I am sorry that they weren't to your liking. I do hope we will have an opportunity to welcome you back to the hotel in the near future for a more relaxing stay! Sincerely,

business stay

Customer review rating 5.0/5

Bill Business - 18/01/2021 Confirmed reviews ALL

Was well looked after, hotel has good covid protection in place.

Dear Bill M., thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking and the covid-19 measures we have in place were reassuring. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Well located

Customer review rating 4.5/5

Shaun M. Families - 06/01/2021 Confirmed reviews ALL

Well located nice hotel

Dear Shaun, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Lovely overnight stay.

Customer review rating 5.0/5

Karen F. Couples - 21/12/2020 Confirmed reviews ALL

Helpful staff, large clean room with comfy bed. Perfect temperature in room. Ideal location in city centre.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Extremely friendly & efficient staff

Customer review rating 5.0/5

Simon K. Couples - 20/12/2020 Confirmed reviews ALL

Made very welcome, easy check in & very comfortable room. Excellent meal with extremely professional and friendly staff, would not hesitate to recommend & return.

Dear Mr K., thank you for your feedback. I am pleased to note that you had an enjoyable stay with us and the team looked after you well. we look forward to welcoming you back to the hotel in the near future for another enjoyable stay. Best Wishes, Aamir Mir
Customer review rating 3.5/5

Elizabeth D. Couples - 19/12/2020 Confirmed reviews ALL

We have always loved our stay at your hotel but in the present circumstances felt it lacked the atmosphere of previous visits which was not your fault - was an eerie feeling - I was so looking forward to staying in our favourite room

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. I am sorry that we didn't inform you about the car parking charges. so that you are aware, parking for our hotel residents is charged at £1o overnight. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Great hotel

Customer review rating 4.0/5

M B. Business - 18/12/2020 Confirmed reviews ALL

A great hotel doing its best in the midst of pandemic madness. Clean, safe and comfortable.

Dear B. M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir General Manager

Good stay

Customer review rating 5.0/5

J. B. Couples - 05/12/2020 Confirmed reviews ALL

Hotel staff were nice and the room was clean. All good

Dear b. J., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mid-week stay

Customer review rating 4.5/5

Bill Business - 04/12/2020 Confirmed reviews ALL

Warm welcome, very comfortable. A reduced menu in the restaurant, the staff were able to adapt the menu to offer more gluten free alternatives. Room was clean and bright, staff friendly and efficient. Didn't realise until after check-out that cooked breakfast was an option. Looking forward to the next visit.

Dear Bill M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Again

Customer review rating 5.0/5

Neil P. Business - 30/11/2020 Confirmed reviews ALL

Another great night in a lovely well located Hotel that has excellent standards and very fair pricing , thank you vey much Aberdeen

Dear Neil P., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

A well located 'back in time' hotel

Customer review rating 4.5/5

Corentin Business - 23/11/2020 Confirmed reviews ALL

Great location close to the main shopping street. The hotel is in a historic building, and there is something of a 'back-in-time' experience with this hotel. Lots of features have remained the same, and even though the rooms are modern, the common areas have a 19th century charm. Staff was friendly in a professional way. There was a awkward moment when the reception staff at check-in started criticizing the government for the restrictions - which I found slightly odd. Restaurant was a good option for dinner given that restaurants in Aberdeen would not serve inside due to the tier 2 restrictions. The breakfast was ok - nothing special really so it is just convenient. But there are better options in town. I had a splendid room with a nice view over the skyline of Aberdeen. Coffee and chocolates were a nice touch. A very pleasant stay for getting some work done

Dear Corentin C., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Rerr night!

Customer review rating 5.0/5

The M. Couples - 18/11/2020 Confirmed reviews ALL

Enjoyed our stay and fulfilled an lifetime ambition to stay in "The Caley"

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

interesting place and welcoming

Customer review rating 5.0/5

Alexander L. Business - 17/11/2020 Confirmed reviews ALL

short and sweet

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Central location, comfortable room.

Customer review rating 3.5/5

Mrs M. G. Couples - 13/11/2020 Confirmed reviews ALL

We enjoyed our stay at the Mercure. Staff were friendly and helpful. Room comfortable and spacious with nice deep bath. Unfortunately for us the room was too warm at night also the heat coming from the fridge was very high. Due to COVID it also made it a very different stay, our meal on the first night was good but felt the second nights meal was not so tasty.

Hi Lorraine, Thank you for your feedback. I am pleased to note that you had an overall enjoyable stay with us. Apologies about the issues with the heating in the room. all heaters have thermostats which allow the heating to be adjusted. i acknowledge your comment re the food. I look forward to welcoming you back to the hotel in the near future for an enjoyable stay. Best Wishes, Aamir Mir

Good location. Nice room plenty of space

Customer review rating 4.5/5

Ns Couples - 11/11/2020 Confirmed reviews ALL

Good stay. Nice large clean room. Friendly service. Food could be better and should offer free parking

Dear Neil S., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. I am pleased to note the room was to your liking and the team looked after you well. I acknowledge your comments re parking, however, given the location of the hotel, our parking is very affordable compared to the price of the council and other parking. I would appreciate if you could kindly give me some further feedback re the food at the hotel so as to understand what we could do better. I look forward to hearing from you soon! Best Wishes, Aamir Mir

Comfortable stay

Customer review rating 3.5/5

Anonymous Business - 11/11/2020 Confirmed reviews ALL

Room was large, clean, warm and comfortable. Overall the stay was as good as hoped in a pandemic environment.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. I noticed the low rating on wifi and Value for your Accor Loyalty. May i please have some further feedback as to understand the low score. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

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