Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating 4.2/5 3,026 reviews

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Mercure Aberdeen Caledonian Hotel
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Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE
aberdeen
united kingdom

Tel: +448713769003

Fax: (+44)1224641627

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS : 

  • By plane

    ABERDEEN At 10.14km / 6.3 miles

  • By train

    ABERDEEN At 0.64km / 0.4 miles

  • By train

    TRAIN STATION At 0.48km / 0.3 miles

GPS :57.14628, -2.103435

Our accommodation(s)

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Deluxe Double Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Single Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

THE BISTRO

Type of cuisine: Brasserie

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BISTRO

Non contractual photo

Come along and enjoy a selection of drinks, light apartiff or snack

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 86

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,026 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,219 reviews

Hard working, attentive staff

Customer review rating 4.2/5

Josh Business - 16/10/2020 Confirmed reviews ALL

My first business hotel stay for 6 months. Hotel setup very well and staff explained Covid procedures to make everything feel safe and comfortable.

ok

Customer review rating 4.2/5

Shaun Families - 08/10/2020 Confirmed reviews ALL

ok stay breakfast was really poor due to COVID regulations meaning no breakfast other than poor brown bag on first day.

Good location

Customer review rating 4.2/5

Ronnie F. Solo - 06/10/2020 Confirmed reviews ALL

I booked the Hotel for a specific reason, which unfortunately was cancelled. Opted to continue with my stay due to non refundable policy. Liked the hotel but a number of issues which I did not like

HI Ronnie, Thank you for reaching out. I am sorry that you experienced issues during your stay. the single rooms in the hotel are yet to benefit from a full refurbishment and i fully appreciate that the issues hampered your stay with us. had you mentioned any of the issues encountered whilst on property, we would have been happy to assist with a room move. I am also happy to inform you that we have now switched to a plated breakfast in our restaurant. I do hope we will have an opportunity to welcome you back to the hotel in the near future for a more enjoyable and relaxing stay. Warm regards, Aamir Mir

Always a comfortable stay

Customer review rating 4.2/5

Jim H. Solo - 05/10/2020 Confirmed reviews ALL

The hotel was well geared up for the current Covid situation

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Excellent location for shopping and theatre breaks.

Customer review rating 4.2/5

Lindsay S. Couples - 28/09/2020 Confirmed reviews ALL

Pleasant stay again at the Caley. All COVID-19 precautions in place and we felt safe throughout our stay.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Well located

Customer review rating 4.2/5

Maxine J. Families - 21/09/2020 Confirmed reviews ALL

Hotel is well located right in the centre of town. Staff were efficient, friendly and helpful. Room was large, bright and clean. Bed was a bit firm - could benefit from a thicker mattress topper. Front facing room was very noisy with traffic - would ask for a quieter rear facing room next time. Breakfast was a bit uninspiring - but necessary due to COVID rules. Parking was available. Overall satisfactory experience.

Dear Maxine J., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.2/5

Anonymous Couples - 15/09/2020 Confirmed reviews ALL

When we arrived we were asked to pay for the room, however me and my partner were sure that we had already put all of our details online to pay as the room was non refundable

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Too nolsy

Customer review rating 4.2/5

Andrew T. Couples - 13/09/2020 Confirmed reviews ALL

Looking out our window onto a building site would have thought we could have had a quieter room as hotel was not busy and have stayed there quite a few times no cleaning service in room which we were not informed of milk out of date in room overall not up to usual standards

Dear Andrew t., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.2/5

M. A. Couples - 09/09/2020 Confirmed reviews ALL

Enjoyed our overnight stay and felt very safe with all the Covid guidance regulations in place Food lovely altho continental breakfast is not what we would have wanted but with things as they are at the moment we understood it was the way to go. The deluxe room we had was modern and well equipped. Truly enjoyed our stay and staff were so helpful.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Nice room good location

Customer review rating 4.2/5

Mrs I. H. Friends - 08/09/2020 Confirmed reviews ALL

We were very disappointed with the breakfast, being served in a bag to our room and it was microwaved, did not eat it!! If you can serve dinner in dining room why not breakfast? We would have taken room only and went out for breakfast, if that hsd been an option...

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

My usual overnight in Aberdeen in unusual circumstances

TripAdvisor rating 4.0/5

Bill M Business - 29/06/2020 TripAdvisor review

Glad the hotel had reopened for key workers on essential business. A limited room service menu was available with soft drinks only, but no gluten free options. A cereal-based breakfast was also an option. Co-op food-store along the road. Service. as always, was excellent, lovely ladies behind the perspex screens, welcoming and friendly.

Hi Bill, thank you for sharing your feedback with us. Glad to note that the team looked after you well. we do have gluten free options available on request. we look forward to welcoming you back to the hotel in the near future for an enjoyable experience. Warm regards, Aamir Mir

Good Luck

Customer review rating 4.2/5

Traveller Business - 26/03/2020 Confirmed reviews ALL

A great welcome, trying circumstances for everyone, particularly the hospitality trade. I do hope to see you again at the other end of this crisis.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Had to change rooms due to noise

Customer review rating 4.2/5

Giblets Couples - 25/03/2020 Confirmed reviews ALL

We had an excellent stay, a night away for our anniversary without the kids. We stayed in an upgraded room which overlooked Union Terrace. Unfortunately when we returned to our room in the evening after being for a meal there was quite a lot of noise coming from adjacent bars. We spoke to reception, who quickly agreed to move us to a quiet room at the back of the hotel which was very peaceful. The receptionist did an excellent job compared to the last time I stayed there, and also offered us free breakfast due to the inconvenience of having to change rooms at night. The breakfast was excellent. The location of the hotel is ideal for the city centre, but the car parking was a bit expensive - £15 for 24 hours, even though the website advertises it as £10. there is a multi story car park located on College street that only charges £6 overnight which is much more reasonable. We have given a high score due to the professionalism of the receptionist, who was working at night, and then again the following morning.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

good stay

Customer review rating 4.2/5

Clive S. Couples - 24/03/2020 Confirmed reviews ALL

Friendly helpful staff , It would have been nice to have a few biscuits in the room and some peppermint tea. The bar was excellent and so was the food.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good stay and excellently located for HMT and town centre.

Customer review rating 4.2/5

Mr P. Couples - 21/03/2020 Confirmed reviews ALL

Bianca on reception absolutely brilliant and made us feel at home straight away. Great sense of humour too! Room was very comfortable and more milk brought to us within minutes of us asking. Lovely breakfast and waiter friendly and efficient. The only issue was the parking to the rear of the hotel. It's run by ParkingEye - £15 for overnight parking! 10 on 10 if it wasn't for the parking, which lets the place down.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

good location for me

Customer review rating 4.2/5

Wills S. Solo - 20/03/2020 Confirmed reviews ALL

A very nice clean well appointed room. Very friendly and helpful staff

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Was as expected

Customer review rating 4.2/5

Robert Couples - 19/03/2020 Confirmed reviews ALL

Everything was as expected great location staff really welcoming

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Well located and good stay

Customer review rating 4.2/5

S. B. Business - 19/03/2020 Confirmed reviews ALL

Excellent receptionists

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. I appreciate your comments and feedback re the team at reception and take on board your comments about the bar area. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Great stay very central

Customer review rating 4.2/5

Tom S. Couples - 18/03/2020 Confirmed reviews ALL

Very friendly staff nothing to much

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Well located in Aberdeen and suits my requirements.

Customer review rating 4.2/5

Anonymous Families - 18/03/2020 Confirmed reviews ALL

I always enjoy my stay at Mercure Aberdeen. The central location suits me and my family.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

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