Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,070 reviews

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Mercure Aberdeen Caledonian Hotel - Image 1
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10 14 Union Terrace, AB101WE ABERDEEN, United Kingdom

Description

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Our accommodation(s)

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE ABERDEEN
United Kingdom

GPS:57.14628, -2.103435

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BISTRO

Our restaurant is the perfect location for afternoon tea or you could sample some of our wonderful dishes for lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,070 reviews

Customer review rating 2.0/5

Frances C. Families - Confirmed reviews ALL

Room was comfortable. Most of the staff cheerful and helpful. We had an early flight out and the evening before leaving were told that as we had paid for breakfast we would be able to help ourselves from the cold buffet. In the morning the two staff on duty didn't know about this and said at first we couldn't have anything. Eventually they let me make a cup of tea and I helped myself to some cereal, but wasn't allowed any fruit. When my friend came in she helped herself to some juice and fruit! We were made to feel very uncomfortable. Would not stay there again.

Customer review rating 4.0/5

Gayle M. Couples - Confirmed reviews ALL

Have stayed here a few times with no problems but this time we had a problem when trying to get into hotel late at night, rang doorbell at least five times before a rude man buzzed us in with not even as much as a grunt let alone an apology

Customer review rating 2.0/5

Nicholas O. Friends - Confirmed reviews ALL

I am not happy with Mercure for the following reasons: 1. I tried to book the breakfast on the app but failed - told the reception desk who said sorry we can only add the full charge of £12 and not the reduced charge of £10 2. The lift was out of order and it was rather an effort to climb to the 4th floor given heart issues. The hotel when they found that the lift could not be fixed that day could have emailed patrons so that alternative arrangement could be made

Customer review rating 1.5/5

Brian M. Business - Confirmed reviews ALL

I found the quality of the hotel itself (furnishing, rooms, etc) to be fairly standard. I was very disappointed that the lift was out of order and that, with me being on the upper third floor, no offer was made to assist me with my luggage to my room. My biggest criticism, however, is that I found the staff particularly unfriendly and unhelpful. I'd say even the worst hotel staff I have encountered anywhere. My reservation was for a room and breakfast for one night. On check-in, the receptionist somehow added an additional breakfast charge to my total which I unknowingly paid. When I met my colleagues in the hotel bar for a drink on the evening the bar-person was particularly unfriendly, made no attempt at even asking what I wanted and instead had a silent "what do you want" attitude. When I returned to the hotel later in the evening and tried to get a few bottles of still water for my room I was literally met with the same person who flatly told me "what do you want? the bar's closed. if you want a drink you'll have to order it on room service". Which I did. And the delivering staff member didn't even speak, just handed me the bottles and walked off. The next morning, at check-out, I explained that there had been a 2nd breakfast added to my bill and that I would like it a full refund on my personal debit card which I used to check-in so that the stay could be charged to my works corporate card instead. The reluctant receptionist glumly told me that was a long process and asked if I really wanted to do that. Which I did. And she practically rolled her eyes at me. I understand that staff are real people and that it can be difficult to force a smile and put some effort into customer service at times but I have to say out of the four employees I encountered at the hotel, not one of them made any effort to communicate in a friendly accommodating manner and left a very bad impression.

Customer review rating 3.0/5

Mary W. Couples - Confirmed reviews ALL

Lift was broken and we were on the 4th floor, front desk staff acted liked we were bothering them, mattress was incredibly thin and bonus, someone was took a shit outside our door. I question the hotel's security.

Other web-users rate our hotel

  • 875 reviews 9.2/10 Location
  • 1,323 reviews 6.5/10 Room
  • 1,026 reviews 8.8/10 Service
  • 10 reviews 7.4/10 WiFi
  • 598 reviews 5.5/10 Comfort
  • 543 reviews 8.1/10 Breakfast
  • 409 reviews 6.9/10 Cleanliness
  • 360 reviews 4.7/10 Vibe

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