Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating 4.2/5 2,981 reviews
Mercure Aberdeen Caledonian Hotel
See on a map
+ 16 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE
aberdeen
united kingdom

Tel: +448713769003

Fax: (+44)1224641627

Contact email

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS :  

  • By plane

    ABERDEEN At 10.14km / 6.3 miles

  • By train

    ABERDEEN At 0.64km / 0.4 miles

  • By train

    TRAIN STATION At 0.48km / 0.3 miles

GPS :57.14628, -2.103435

Our accommodations

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Accessible room

Deluxe Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Single Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Accessible room

Suite King

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE BISTRO

Type of cuisine: Brasserie

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BISTRO

Photo non contractuelle / Strictly non binding

Come along and enjoy a selection of drinks, light apartiff or snack

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 86

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,981 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,193 reviews

Only spoilt by music

Customer review rating 4.2/5

Simon M. Business - 12/02/2020 Confirmed reviews ALL

The stay at the hotel was fine except that music in the form of drums thudding could be heard throughout the night in room 231. I did report this to the night staff and was told there would be a room visit, but this never occurred. I do appreciate, though, that if the music was coming from outwith the hotel, there was little could have been done.

Centrally located and an excellent stay

Customer review rating 4.2/5

Matthew T. Couples - 12/02/2020 Confirmed reviews ALL

Had a wonderful afternoon tea with good food and excellent service. Had a good stay and would go back again.

hi Matthew, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking and you enjoyed the afternoon tea with us. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Central, clean, comfortable

Customer review rating 4.2/5

Jp Business - 08/02/2020 Confirmed reviews ALL

Room was nice - very spacious. Pillows were a bit rubbish and the bed was on wheels, so had a tendency to move away from the wall, but nothing major.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. i am sorry that you found the pillows not to your liking and i take this feedback on board! we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

clean modern good breakfast

Customer review rating 4.2/5

Mrs W. Business - 08/02/2020 Confirmed reviews ALL

I enjoyed my stay .comfy beds.clean.great shower.very good breakfast room was too cold at night and could not adjust heating or radiator room 222

Thank you for your feedback Mrs. Waddell, glad to note that you enjoyed your stay. thank you for highlighting the issue with the radiator. i have highlighted this to our maintenance manager to get fixed immediately. we look forward to welcoming you back to the hotel in the near future for another enjoyable stay. Warm regards, Aamir Mir

Adequate but not 4 star

Customer review rating 4.2/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

No mini bar, heating behind curtains? Limited 24h menu and no Guinness on tap?

Hi Russell, thank you for your feedback. I am sorry to note that you didn't have an enjoyable stay. the Guinness wasn't available due to an issue with the specific gas for the beer. i appreciate this shouldn't have been the case and apologize for it. regarding your comment re the heating, it is the style of the layout at the moment and i am sure that this will be taken into consideration by the central team whilst drawing up the plans for the renovation of the hotel. i do hope we will have an opportunity to welcome you back to the hotel in the near future for a more enjoyable experience. Warm regards, Aamir Mir

Good location, gentle staff

Customer review rating 4.2/5

Bjørnar Business - 04/02/2020 Confirmed reviews ALL

A nice stay with a staff that is always smiling. Good athmosfere

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good location and room

Customer review rating 4.2/5

Henk Business - 03/02/2020 Confirmed reviews ALL

Location was perfect and room and breakfast were good.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good location.

Customer review rating 4.2/5

Anonymous Couples - 01/02/2020 Confirmed reviews ALL

Hotel is warm and comfortable. The only disappointment is tea at breakfast which was not very warm. Is there any possibility of small teapots instead of the thermos jug of tea. Paula excellent and prepared to speak with guests and she remembers you as well. Excellent service.

Hi Mary, thank you for your feedback. I am delighted to note that Paula looked after you well. i acknowledge your comment re the tea offering at breakfast and this is something we will change in the near future. I thank you once again for your feedback and do hope we will have an opportunity to welcome you back to the hotel in the near future for another enjoyable stay. Warm Regards, Aamir Mir

Surprisingly disappointed.

Customer review rating 4.2/5

Jim H. Couples - 31/01/2020 Confirmed reviews ALL

Good location, room clean and satisfactory although bathroom hand-basin drained very slowly, good view from room obscured somewhat by balcony wall, Breakfast selection very good and food well prepared. Staff friendly. It was hard to believe that the range of draught beers available was dreadful. Both draught ales were off, one lager tap was off, draught Guinness ran out while being poured. Apart from a single lager tap there were NO other draught beers, which for an establishment like The Caledonian in the heart of a major city was unbelievable. It appeared that the barman wasn't authorised to change the barrels. The situation hadn't been resolved by next morning and the reception staff knew nothing about it.

Hi Jim, Thank you for your feedback. I am sorry to note your comments re the beer in the hotel. the Guinness was off due to an issue with the gas line, however the rest of the beers were all available. i do however fully appreciate and understand that this is something that shouldn't have happened and i sincerely apologize for that. we do hope to have an opportunity to welcome you back to the hotel in the near future for a more hassle free stay. Warm Regards, Aamir Mir

Clean and tidy rooms for a good price, helpful and friendly staff

Customer review rating 4.2/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

A nice mid-range hotel with clean and tidy rooms, comfortable beds and friendly staff.

Hi Robert, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Great location for the theatre

Customer review rating 4.2/5

S Friends - 28/01/2020 Confirmed reviews ALL

The staff were really helpful, our room was Comfortable and breakfast nice and good value.

Hi Susan, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good stay

Customer review rating 4.2/5

M M. Families - 28/01/2020 Confirmed reviews ALL

My experience overall was good. The room was comfortable. I felt the staff could be more engaging and personalise their service a little more. Ie using your name etc...addressing you just to say hi being open and friendly if just for a sec when they see you. I was very disappointed in the room cleaning services. I stayed for 4 nights and the same cup I used on day 1 was still left with 4 day old coffee on day 4. I did think it was a mistake the first day so did deliberately leave it to see if it would be replaced or cleaned. Had to ask for water everyday and milk to be replaced. The cleaners did not once empty an over flowing bin in my bathroom for the entire duration of my 4 night stay. That was not good...Room was not cleaned properly however my bed was made everyday. In my job I spend my life travelling the world and staying in hotels so maybe my expectations are higher than the average guest. Attention to detail was missed at your hotel in my humble opinion. I would stay there again as room comfortable and location great but there is definitely room for improvement to making this hotel a little but special again.

Hi Maria, thank you for your feedback. I am happy to note that your overall experience was good.I am sorry to note the issues experienced with the cleanliness of your room. this is something that from my point of view isn't right or good enough from my housekeeping team. rest assured i will address this directly with the housekeeping manager and i thank you sincerely for bringing it to my attention. We look forward to welcoming you back to the hotel in the near future for what i am sure will be a memorable stay. Best Wishes, Aamir Mir General Manager

Great atmospshere, impressive building with features, very welcoming staff. Great location

Customer review rating 4.2/5

Anonymous Business - 28/01/2020 Confirmed reviews ALL

Very convenient stay. Great location. Great staff. Clean room. Great character in hotel.

Dear Laurence A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir General manager

Well located but some frustrations

Customer review rating 4.2/5

Anonymous Friends - 28/01/2020 Confirmed reviews ALL

generally happy with stay but the room was too warm overnight. The Mira Excel shower controls were too stiff but the shower was ok when on. Booked two rooms & tried to book breakfast online at the same time but could not. Further tried to do this on your Central reservation phone number but they couldn't do it either. Staff were very good.

Hi David, thank you for your feedback. I am sorry to note the issues with the temperature in 104. i have picked this up with my maintenance manager to address and rectify. I am surprised that you couldn't book breakfast online or with the res team as this isn't the case normally. i am however happy to note that the team looked after you well. we look forward to welcoming you back to the hotel in the near future for another enjoyable stay! Warm Regards, Aamir Mir General Manager

Very well located for Theatre

Customer review rating 4.2/5

Visitor T. A. Couples - 27/01/2020 Confirmed reviews ALL

Comfortable room. Good breakfast pleasant staff. As with many many modern hotels the bedroom lighting is far too subdued if you want to read paper rather than screens. Gorgot o report a light bulb not working in the area of the hospitality tray. Otherwise very happy

Thank you for your feedback James. delighted to note that your stay overall was very positive and the team looked after you well. I am sorry about the issue with the lighting in the room. this is something that we will definitely take on board when the hotel will be upgraded. we look forward to welcoming you back to the hotel in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

great hotel and staff;

Customer review rating 4.2/5

Anonymous Couples - 17/01/2020 Confirmed reviews ALL

trip was to get some downtime in Aberdeen and the hotel selected accordingly. Hotel was perfect, plenty of character and location excellent. Arrived at 07.45 and was able to be checked in - what a bonus! Staff were very friendly and helpful, and I would happily return.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good

Customer review rating 4.2/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

All good.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Nice hotel, room bit small

Customer review rating 4.2/5

A A. Business - 15/01/2020 Confirmed reviews ALL

The hotel is located near to city centre which is convenient. Overall experience was nice, just the room is bit small and the fan has not been cleaned for some time so its dusty.

Dear Andre A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel in a great location with parking. Excellent staff.

Customer review rating 4.2/5

M G. Couples - 13/01/2020 Confirmed reviews ALL

Stayed here a few times now . Very happy with the hotel staff very friendly . A perfect location for exploring Aberdeen. Slept well.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Very good couple of cleanliness issues

Customer review rating 4.2/5

Mrs L. M. Friends - 08/01/2020 Confirmed reviews ALL

This is my third time at the hotel and we had a lovely deluxe room at the front of the hotel, which was much better than previously, been at rear. The staff, food, bar etc., were excellent and always wishing to help. The only problem we had was with lipstick stain on a breakfast cup, which was quickly resolved and just left it at that, however, on emptying drawers to pack to come home, I was a bit disgusted to find a dirty pair of black underwear (not mine) which were very dusty left at the back of the drawer. This was not visible when putting clothes in drawer and only when I was checking I had everything. Not wishing to put any negative feedback on eg. Trip ADvisor etc., as our stays have always been really good, I mentioned it discretely to the Duty Manager who was very apologetic, not her fault, and she would have a word with Housekeeping Manager. I took a photo. I just asked for feedback on her findings. On leaving she kindly removed the £20 car parking as a gesture of goodwill for this mishap. This was not necessary, as I say it was a good stay apart for these couple of things. I think this would just come down to "attention to detail". Overall an enjoyable stay again.

Dear Mrs M., Thank you for your feedback. I am really sorry to note the issues with the cleanliness in your room. this is something we will address with our housekeeping team direct. I am however please that my colleague reacted in the right manner to address the inconvenience. i thank you once again for your feedback and do hope we will have an opportunity to welcome you back to the hotel in the near future for a memorable stay. Warm Regards, Aamir Mir General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in aberdeen