Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 886 reviews

Mercure Aberdeen Caledonian Hotel - Image 1
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Description

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Our accommodation(s)

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE ABERDEEN
United Kingdom

GPS:57.14628, -2.103435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BISTRO

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  886 reviews

TripAdvisor Rating  4.0/5  1,496 reviews

Lovely staff but hotel needs upgrade badly

TripAdvisor rating 2.0/5

Companion60831321526 Couples - TripAdvisor review

Hotel is very worn and needs updating badly. Whilst beds are comfortable the rooms are not. A few of the lights would not work, no water, tissues put in box to look like it was full but when pulled out was just 1 tissue and box was empty. No glasses, no fridge.

Good Choice for City Centre Break

TripAdvisor rating 4.0/5

stewartm970 Couples - TripAdvisor review

Excellent location for city centre break being just a few steps from centre of Union Street. Excellent service from staff and generally meets expectations. But the decor is slightly tired in places and signs of cost cutting since last visit.

My new favourite hotel in Aberdeen

TripAdvisor rating 5.0/5

Paul11111111111111 Couples - TripAdvisor review

Lovely Stay, amazing location and staff were super friendly. Very nice room with views of the city. Parking is available through the your parking space app. I had a 1 pm checkout which is very handy for some last min shopping before heading home.

Overnight business stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel in good city location, rooms a bit tired and in need of re-furb but overall clean and tidy. Staff were professional, kind and courteous.

Dear Trevor W., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Brand Hotel Operations Manager

Old room

Customer review rating 3.0/5

Nome Business - Confirmed reviews ALL

the generala ocndition of the room is that it smells old. the carpet was not properly cleaned.

Dear Antonio S., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Brand Hotel Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 718 reviews 9.2/10 Location
  • 1,082 reviews 6.3/10 Room
  • 888 reviews 9/10 Service
  • 15 reviews 7.1/10 WiFi
  • 501 reviews 5.8/10 Comfort
  • 387 reviews 7.4/10 Breakfast
  • 352 reviews 6.5/10 Cleanliness
  • 285 reviews 4.3/10 Vibe

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