Mercure Aberdeen Caledonian Hotel 4 stars

We stayed in one of the suites, which is £138 including breakfast. To put it simply, it is not a 4 star hotel. It is in need of serious updating and a clean. The chairs in our room were dirty and damaged, the bed had a fabric headboard which is a big no no for any hotel, and the mattress was very uncomfortable. The bath had lots of chips in and the complimentary toiletries looked like they had already been used. I think the decor is old and very mismatched. I feel it could have been put together so much better as the room was a great size. Also, a super king bed would 1000% fit perfectly, the bed felt like a double. The tea and coffee making facilities were also limited and the sugar felt so old it was rock solid. It needs -neutral colours (no reds or bright colours and have all the wood the same colour) -non damaged furniture -wooden head board - bigger bed -updated decor and a deep clean. Pros- good location.

Location first class, room not so much. Stained curtains, solid mattress, very tired bathroom and the whole room looked nothing like the website. There’s also a waste water pipe running behind the bed wall so you really don’t sleep when someone above flushes the toilet. Our room was 103.. hopefully you don’t get this one when you stay.

Just returned from a three night stay at Caledonian hotel with family and it did not disappoint. This is a charming building with lots of original features which we loved. Overlooking Union terrace gardens we had an amazing view, and we were a stones throw from the shops. All the staff we encountered were friendly and approachable which made us feel welcome especially Sophie at breakfast, Laura the housekeeping manager and Tomas from the maintenance team. We will definitely be back !!

2 nights booking; due to last minute chnage in my agenda I ask for a cancellation of my second night at 14.30 that day, however my request was not agreed to and I was charged the flat amount for a second night I did not stay at the hotel...not happy!

Dirty, old and shabby room. Not worth the room rate.