Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 612 reviews

Mercure Aberdeen Caledonian Hotel - Image 1
Mercure Aberdeen Caledonian Hotel - Image 2
Mercure Aberdeen Caledonian Hotel - Image 3
Mercure Aberdeen Caledonian Hotel - Image 4


ALLSAFE approved hotel

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
United Kingdom

GPS:57.14628, -2.103435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  612 reviews

TripAdvisor Rating  4.0/5  1,370 reviews

Not a 4 star hotel

TripAdvisor rating 2.0/5

laurensC2513WK Couples - TripAdvisor review

We stayed in one of the suites, which is £138 including breakfast. To put it simply, it is not a 4 star hotel. It is in need of serious updating and a clean. The chairs in our room were dirty and damaged, the bed had a fabric headboard which is a big no no for any hotel, and the mattress was very uncomfortable. The bath had lots of chips in and the complimentary toiletries looked like they had already been used. I think the decor is old and very mismatched. I feel it could have been put together so much better as the room was a great size. Also, a super king bed would 1000% fit perfectly, the bed felt like a double. The tea and coffee making facilities were also limited and the sugar felt so old it was rock solid. It needs -neutral colours (no reds or bright colours and have all the wood the same colour) -non damaged furniture -wooden head board - bigger bed -updated decor and a deep clean. Pros- good location.

Very poor, worst hotel experience

TripAdvisor rating 1.0/5

mwethe913626 Couples - TripAdvisor review

Location first class, room not so much. Stained curtains, solid mattress, very tired bathroom and the whole room looked nothing like the website. There’s also a waste water pipe running behind the bed wall so you really don’t sleep when someone above flushes the toilet. Our room was 103.. hopefully you don’t get this one when you stay.

Dear Guest, thank you for your feedback. I am sorry to note you didn't have an enjoyable experience with us. I acknowledge that the property does need work done. we are working on this with the asset owners in the background. Kind regards, Aamir

Charming hotel with character

TripAdvisor rating 5.0/5

lorrainemcr TripAdvisor review

Just returned from a three night stay at Caledonian hotel with family and it did not disappoint. This is a charming building with lots of original features which we loved. Overlooking Union terrace gardens we had an amazing view, and we were a stones throw from the shops. All the staff we encountered were friendly and approachable which made us feel welcome especially Sophie at breakfast, Laura the housekeeping manager and Tomas from the maintenance team. We will definitely be back !!

Dear Guest, thank you for your feedback. I am delighted to note Sophie, Laura and Tomasz were able to play a small part in ensuring you have an enjoyable stay with us. we look forward to welcoming you back to Aberdeen in the near future for an enjoyable stay. Best Wishes, Aamir

Not happy with customer service

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

2 nights booking; due to last minute chnage in my agenda I ask for a cancellation of my second night at 14.30 that day, however my request was not agreed to and I was charged the flat amount for a second night I did not stay at the hotel...not happy!

Dear guest, thank you for your feedback. the charges on your booking were in line the terms and conditions of the bookings. Kind regards, Aamir

Well located is the only positive thing I have to say.

Customer review rating 1.5/5

Emma B. Solo - Confirmed reviews ALL

Dirty, old and shabby room. Not worth the room rate.

Dear Emma B., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 605 reviews 8.9/10 Location
  • 916 reviews 6.6/10 Room
  • 753 reviews 8.8/10 Service
  • 7 reviews 8.3/10 WiFi
  • 310 reviews 6.8/10 Breakfast
  • 306 reviews 6.3/10 Cleanliness
  • 241 reviews 4.4/10 Vibe
  • 202 reviews 3.9/10 Amenities

Powered by Trustyou

Our other establishments nearby

ibis Aberdeen Centre - Quayside 3 stars

Customer review rating (ALL Rating) 4.6/5 (1374 reviews)

At 541 m

See the hotel
All our hotels in Aberdeen