Mercure Aberdeen Caledonian Hotel 4 stars

TripAdvisor rating 4.0/5 1,192 reviews
Mercure Aberdeen Caledonian Hotel
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Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE
aberdeen
united kingdom

Tel: +448713769003

Fax: (+44)1224641627

Contact email

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS :  

  • By plane

    ABERDEEN At 10.14km / 6.3 miles

  • By train

    ABERDEEN At 0.64km / 0.4 miles

  • By train

    TRAIN STATION At 0.48km / 0.3 miles

GPS :57.14628, -2.103435

Our accommodations

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Deluxe Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Single Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Suite King

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE BISTRO

Type of cuisine: Brasserie

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BISTRO

Photo non contractuelle / Strictly non binding

Come along and enjoy a selection of drinks, light apartiff or snack

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 86

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,955 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,192 reviews

great hotel and staff;

Customer review rating 4.2/5

Anonymous Couples - 17/01/2020 Confirmed reviews ALL

trip was to get some downtime in Aberdeen and the hotel selected accordingly. Hotel was perfect, plenty of character and location excellent. Arrived at 07.45 and was able to be checked in - what a bonus! Staff were very friendly and helpful, and I would happily return.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good

Customer review rating 4.2/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

All good.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Nice hotel, room bit small

Customer review rating 4.2/5

A A. Business - 15/01/2020 Confirmed reviews ALL

The hotel is located near to city centre which is convenient. Overall experience was nice, just the room is bit small and the fan has not been cleaned for some time so its dusty.

Dear Andre A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel in a great location with parking. Excellent staff.

Customer review rating 4.2/5

M G. Couples - 13/01/2020 Confirmed reviews ALL

Stayed here a few times now . Very happy with the hotel staff very friendly . A perfect location for exploring Aberdeen. Slept well.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Very good couple of cleanliness issues

Customer review rating 4.2/5

Mrs L. M. Friends - 08/01/2020 Confirmed reviews ALL

This is my third time at the hotel and we had a lovely deluxe room at the front of the hotel, which was much better than previously, been at rear. The staff, food, bar etc., were excellent and always wishing to help. The only problem we had was with lipstick stain on a breakfast cup, which was quickly resolved and just left it at that, however, on emptying drawers to pack to come home, I was a bit disgusted to find a dirty pair of black underwear (not mine) which were very dusty left at the back of the drawer. This was not visible when putting clothes in drawer and only when I was checking I had everything. Not wishing to put any negative feedback on eg. Trip ADvisor etc., as our stays have always been really good, I mentioned it discretely to the Duty Manager who was very apologetic, not her fault, and she would have a word with Housekeeping Manager. I took a photo. I just asked for feedback on her findings. On leaving she kindly removed the £20 car parking as a gesture of goodwill for this mishap. This was not necessary, as I say it was a good stay apart for these couple of things. I think this would just come down to "attention to detail". Overall an enjoyable stay again.

Dear Mrs M., Thank you for your feedback. I am really sorry to note the issues with the cleanliness in your room. this is something we will address with our housekeeping team direct. I am however please that my colleague reacted in the right manner to address the inconvenience. i thank you once again for your feedback and do hope we will have an opportunity to welcome you back to the hotel in the near future for a memorable stay. Warm Regards, Aamir Mir General Manager

The Mercure Caledonian is a fine hotel with excellent staff providing a relaxing stay in a central location.

Customer review rating 4.2/5

Neil M. Solo - 07/01/2020 Confirmed reviews ALL

The staff are warm and friendly ensuring a welcoming atmosphere throughout the hotel. They are attentive and take pride in making sure you have a stress free stay. The rooms are comfortable providing a warm relaxing sleep and the hotel is pleasantly decorated in keeping with the fine traditional building.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Mr

Customer review rating 4.2/5

Brian I. Couples - 07/01/2020 Confirmed reviews ALL

Good room and great breakfast .no free soft drinks in room though

Dear Brian i., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir General Manager

Mrs D.

Customer review rating 4.2/5

Shonagh D. Friends - 07/01/2020 Confirmed reviews ALL

Staff 5,stars As a single room,was not as nice as the last room I had. And no outlook.

Dear Shonagh D., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you didn't particularly like the outlook of your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir General Manager

Not a bad night out

Customer review rating 4.2/5

H M. Friends - 06/01/2020 Confirmed reviews ALL

Xmas party night plus 1 extra night for a group of 10

Dear Guest, thank you for taking the time to write back to us regarding your recent event with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable event. Warm Regards, Aamir Mir General Manager

Another good stay at Mercure Aberdeen

Customer review rating 4.2/5

Alistair G. Couples - 06/01/2020 Confirmed reviews ALL

I always have a good stay at this hotel. Rooms are good, location is great and staff are friendly and helpful.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Not the best!

Customer review rating 4.2/5

J M. Families - 05/01/2020 Confirmed reviews ALL

Didn’t get the room that I was expecting. Room we got was adequate but disappointing that at the time of booking i wasn’t told that it was a different room. Also had to pay for the overnight use of the car park due to it being very busy, never had to pay in previous occasions, the car park was the emptiest I have ever seen it. Again I wasn’t told there was a charge at the time of booking. These may be classed as small details that were overlooked but not customer service at its best. On previous stays the staff were friendly and approachable, not on this occasion. I have always enjoyed my stays but I am not sure that I would use this hotel again, which is very disappointing as it is perfectly placed for shopping.

Dear Joyce M., Thank you for your feedback. i am sorry to note your disappointment with the car park being chargeable. this has been the case for quite some time now. may i ask for some further feedback as to why you felt the staff weren't friendly. I look forward to hearing from you soon! Sincerely, Aamir Mir General Manager

New Year stay at Caledonian Mercure

TripAdvisor rating 4.0/5

alex213 Couples - 05/01/2020 TripAdvisor review

We had an excellent stay for 3 nights and enjoyed it very much. Standard up to what we have come to expect at this hotel. The meal on Hogmanay was first class and all seemed to go according to plan. Dinner in the hotel on New Years evening was also excellent and the service for the whole visit was outstanding.

Dear Alex, Thank you sharing your feedback with us. super buzzed to note that you had an excellent Hogmanay stay with us and you enjoyed the meal and service on offer. we look forward to welcoming you back to the hotel in the near future for another memorable stay. Warm Regards, Aamir Mir

Great stay for new year

Customer review rating 4.2/5

Mr F. Couples - 04/01/2020 Confirmed reviews ALL

We booked a suite for 2 nights with breakfast for new year. We were very happy with the room and the facilities but we missed the biscuits and bottled water that has been provided in a suite on previous occasions. The room was lovely and spacious. A small suggestion (not complaint) would be some plain battery fairy lights along the ledge above the bed during the festive season. We brought out own which gave the room that final cosy touch. Breakfast was to a high standard. A small suggestion would be to use a strainer/slotted spoon with the chopped fruit as many people like yoghurt with fruit without the juices watering it down. Staff were excellent, caring and professional as with previous visits; and the bar and corridor areas had a lovely festive feel with the tasteful decorations.

Dear Guest, Thank you for your feedback and suggestions!. Absolutely delighted to note that you had an enjoyable stay with us! we do look forward to welcoming you back to the property in the near future for another memorable stay! Kind Regards, Aamir Mir

Satisfactory

Customer review rating 4.2/5

Kate Families - 03/01/2020 Confirmed reviews ALL

Stayed new year’s eve, Good location and good size room. Staff were very Pleasant. The hotel Could do with a refresh (double glazed windows in bedrooms to block out road noise) and new carpet in the stairway, new chair covers in the bistro. as they were a bit shabby.

Dear Guest, Thank you for your feedback. I am sorry about the noise levels in the room due to the singe glazing windows!, due to the hotel being a listed building, the owners are currently reviewing all options for a refurb of the property and i am confident that the hotel will be refurbished in the coming months. we do hope to have an opportunity to welcome you back to the hotel in the near future for a more enjoyable stay! Best Wishes, Aamir Mir
Customer review rating 4.2/5

B D. Solo - 31/12/2019 Confirmed reviews ALL

Good room friendly staff great location

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Good location, poor services

TripAdvisor rating 4.0/5

gibletpk Solo travel - 30/12/2019 TripAdvisor review

This hotel is ideally located for central Aberdeen. The main issues I had was that breakfast was only served until 9:30am which was not made clear on booking and when I went to the restaurant at 09:45 I was told everything was gone. The bed linen had stains on it which I hope was red wine and not blood. The shower leaked due to insufficient door seal resulting in very wet and dangerous bathroom floor. There was a phone in the room but there was no directory or instructions on how to contact the reception. The reception was usually unmanned, but maybe that was due to staffing issues at this ye of year. If they could get the simple things like cleanliness, repair the leaking bath, have more clearer breakfast times etc then this hotel would be far more welcoming.

Dear Guest, Thank you for taking the time to share your feedback with us. I am sorry to note that you experienced cleanliness and maintenance issues with the room. regarding your comment re the missing phone/services directory in the room, this is something that is currently with our printing company and we should have them in our rooms by the end of this week. I do hope we will have an opportunity to welcome you back to the hotel in the near future for a more enjoyable stay. Best Wishes, Aamir Mir

Mr Lawrence G.

Customer review rating 4.2/5

Lawrence G. Solo - 26/12/2019 Confirmed reviews ALL

Unfortunately due to illness, (flu) I was unable to stay at the hotel. It was equally unfortunate that my prepaid booking was not refundable. Double whammy for me unfortunately!

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Enjoyable stay

Customer review rating 4.2/5

David S. Families - 23/12/2019 Confirmed reviews ALL

Nice time all good apart from a couple of issues. Firstly noise from outside, however I understand as windows are listed you can not install double glazing and finally the bar was unmanned for a short period in the early afternoon but there were Christmas parties being held elsewhere in the hotel so it wasn't a big problem, that apart very good

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Great overnight stay in Aberdeen

TripAdvisor rating 4.0/5

Jessica H Business - 18/12/2019 TripAdvisor review

Lovely clean and modern single room, good amount of space for a single and decent sized single bed which was very comfortable. bathrooms was spotless and well fitted out. I had a great meal in the bar in the evening as I arrived late and there were a good range of options at breakfast. All the staff were friendly and attentive.

Hi Jessica, Thank you for your feedback. I am glad to note that you had an enjoyable stay with us and the room was to your liking. it is great to know that you also enjoyed the food and service on offer. we look forward to welcoming you back to the hotel in the near future for another memorable experience. Warm Regards, Aamir Mir

Enjoyable surroundings, great location.

Customer review rating 4.2/5

Gs Couples - 17/12/2019 Confirmed reviews ALL

Nice spacious, warm and clean room. We're able to park our car in the car park. Excellent location for accessing city centre amenities. Good choice at breakfast. Lift doors did not open at floor three but after about a minute and a half the lift dropped/jolted and then the doors opened. This was an unnerving experience. Feel that car parking should be free for hotel residents. Breakfast was very enjoyable but waitress brought me a shot of coffee in the bottom of a mug when I asked for a decaf American. When I repeated my request she brought me a white coffee. Overall we had a lovely stay and will return to this hotel.

Good Evening Gemma, thank you for taking the time to write back to us regarding your recent stay with us. I am glad to note that you enjoyed the breakfast on offer. apologies about the erratic lift, this was due to a technical error which i am delighted to inform you has now been fully rectified. we look forward to welcoming you back to the hotel in the near future for another enjoyable experience. Warm Regards, Aamir Mir
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