Mercure Aberdeen Caledonian Hotel 4 stars

The staff are warm and friendly ensuring a welcoming atmosphere throughout the hotel. They are attentive and take pride in making sure you have a stress free stay. The rooms are comfortable providing a warm relaxing sleep and the hotel is pleasantly decorated in keeping with the fine traditional building.

Good room and great breakfast .no free soft drinks in room though

Staff 5,stars As a single room,was not as nice as the last room I had. And no outlook.

Xmas party night plus 1 extra night for a group of 10

I always have a good stay at this hotel. Rooms are good, location is great and staff are friendly and helpful.

Didn’t get the room that I was expecting. Room we got was adequate but disappointing that at the time of booking i wasn’t told that it was a different room. Also had to pay for the overnight use of the car park due to it being very busy, never had to pay in previous occasions, the car park was the emptiest I have ever seen it. Again I wasn’t told there was a charge at the time of booking. These may be classed as small details that were overlooked but not customer service at its best. On previous stays the staff were friendly and approachable, not on this occasion. I have always enjoyed my stays but I am not sure that I would use this hotel again, which is very disappointing as it is perfectly placed for shopping.

We had an excellent stay for 3 nights and enjoyed it very much. Standard up to what we have come to expect at this hotel. The meal on Hogmanay was first class and all seemed to go according to plan. Dinner in the hotel on New Years evening was also excellent and the service for the whole visit was outstanding.

We booked a suite for 2 nights with breakfast for new year. We were very happy with the room and the facilities but we missed the biscuits and bottled water that has been provided in a suite on previous occasions. The room was lovely and spacious. A small suggestion (not complaint) would be some plain battery fairy lights along the ledge above the bed during the festive season. We brought out own which gave the room that final cosy touch. Breakfast was to a high standard. A small suggestion would be to use a strainer/slotted spoon with the chopped fruit as many people like yoghurt with fruit without the juices watering it down. Staff were excellent, caring and professional as with previous visits; and the bar and corridor areas had a lovely festive feel with the tasteful decorations.

Stayed new year’s eve, Good location and good size room. Staff were very Pleasant. The hotel Could do with a refresh (double glazed windows in bedrooms to block out road noise) and new carpet in the stairway, new chair covers in the bistro. as they were a bit shabby.

Good room friendly staff great location

This hotel is ideally located for central Aberdeen. The main issues I had was that breakfast was only served until 9:30am which was not made clear on booking and when I went to the restaurant at 09:45 I was told everything was gone. The bed linen had stains on it which I hope was red wine and not blood. The shower leaked due to insufficient door seal resulting in very wet and dangerous bathroom floor. There was a phone in the room but there was no directory or instructions on how to contact the reception. The reception was usually unmanned, but maybe that was due to staffing issues at this ye of year. If they could get the simple things like cleanliness, repair the leaking bath, have more clearer breakfast times etc then this hotel would be far more welcoming.

Unfortunately due to illness, (flu) I was unable to stay at the hotel. It was equally unfortunate that my prepaid booking was not refundable. Double whammy for me unfortunately!

Nice time all good apart from a couple of issues. Firstly noise from outside, however I understand as windows are listed you can not install double glazing and finally the bar was unmanned for a short period in the early afternoon but there were Christmas parties being held elsewhere in the hotel so it wasn't a big problem, that apart very good

Lovely clean and modern single room, good amount of space for a single and decent sized single bed which was very comfortable. bathrooms was spotless and well fitted out. I had a great meal in the bar in the evening as I arrived late and there were a good range of options at breakfast. All the staff were friendly and attentive.

Nice spacious, warm and clean room. We're able to park our car in the car park. Excellent location for accessing city centre amenities. Good choice at breakfast. Lift doors did not open at floor three but after about a minute and a half the lift dropped/jolted and then the doors opened. This was an unnerving experience. Feel that car parking should be free for hotel residents. Breakfast was very enjoyable but waitress brought me a shot of coffee in the bottom of a mug when I asked for a decaf American. When I repeated my request she brought me a white coffee. Overall we had a lovely stay and will return to this hotel.