Thank you so much for your wonderful review and for giving us a fantastic 100/100! It is always lovely to welcome you back when you are breaking up your journey from Derbyshire to Cornwall, and we are delighted that you continue to enjoy your stays with us. Your kind comments about the team really mean a lot, and I will make sure they are shared with everyone. It was also an absolute pleasure making a fuss of Marley – we love welcoming our four-legged guests just as much as our human ones! Thank you again for your continued loyalty and for choosing ibis Bridgwater. We look forward to welcoming you and Marley back again on your next trip to Cornwall. Kind regards, Dawn Hotel Manager

Thank you so much for your fantastic feedback and for giving us an amazing 100/100 across every area of your stay! It is wonderful to hear that you continue to find the hotel comfortable and convenient for work, and particularly lovely to read your comments about our team. Olivia, Donna and Alice will be delighted to receive your special mention, and I will make sure your kind words are shared with them personally. Recognition like this means a great deal to the team. Thank you also for your continued loyalty as an ALL Platinum member and for choosing to stay with us. We really appreciate your support and look forward to welcoming you back again very soon. Kind regards, Dawn Hotel Manager

Thank you for taking the time to share your feedback. I am very sorry to read about your experience and completely understand why you have scored your stay so poorly. I am particularly concerned by your comments regarding someone entering your room at approximately 8am. I appreciate how unsettling this must have been. While our team advised that this may have been a member of housekeeping, I do not want to speculate about what happened or suggest that another room key was issued without first establishing the facts. The fact that your key subsequently needed to be reset does not necessarily mean that another key had been issued; however, your concerns are being taken seriously and the circumstances surrounding the room entry will be reviewed. I am also disappointed to hear about the smell from the waste pipes, plates being left in the corridors and the cleanliness you experienced on the fourth floor. This is not the standard we expect. Your comments regarding breakfast are equally concerning, particularly the lack of clearing and food being left spilled around the area, and I will be addressing this with the relevant teams. Please accept my sincere apologies for the number of issues you experienced. There were clearly several areas where we fell below the standards you should reasonably expect from us, and I appreciate you bringing these matters to my attention so that they can be investigated and addressed. Kind regards, Dawn Hotel Manager

Thank you for taking the time to share your feedback following your recent stay with us. We are pleased that you found the hotel provided everything you needed for your overnight stop and that being able to bring your dog made your stay more convenient. We love welcoming our four-legged guests! I am sorry, however, to hear about the unpleasant smell in your room and bathroom. This is certainly something we would want to investigate, and I will ensure your comments are shared with our housekeeping and maintenance teams. I am also disappointed to hear that your welcome on arrival was not as friendly as it should have been and that you had to wait for assistance at reception. A warm and welcoming arrival is an important part of the experience we want every guest to receive, so I appreciate you bringing this to my attention. Thank you also for your comments regarding booking with a dog. We appreciate the feedback, as we want the process to be as straightforward as possible for guests travelling with pets. Thank you again for choosing ibis Bridgwater. We hope you will stay with us again on a future journey and allow us the opportunity to provide an even better experience. Kind regards, Dawn Hotel Manager

Thank you so much for taking the time to leave such lovely and detailed feedback following your stay with us. We are delighted that you had a comfortable stay and found the hotel clean and conveniently located for breaking up your journey. Most of all, it is fantastic to read your comments about our team and particularly the young lady working on the bar that evening. It sounds like she demonstrated exactly the type of hospitality we want our guests to experience – friendly, professional, caring and willing to go that extra mile. I especially appreciated you mentioning how she helped another guest who arrived late for food. Even though you didn't catch her name, we will identify who was working that evening and make sure your wonderful feedback is passed on to her personally. After a long drive, a warm welcome and genuine interest from a member of the team can make such a difference, so it is lovely to know that this stood out during your visit. Thank you for scoring our team 100/100 and for your fantastic 10/10 recommendation. We look forward to welcoming you and your family back to ibis Bridgwater the next time you need a pitstop on your journey. Kind regards, Dawn Hotel Manager

Thank you so much for your wonderful feedback and for scoring your overall experience 100/100. To hear that this was your best stay with the ibis brand is a fantastic compliment, and I am delighted that you enjoyed the cosy atmosphere, our location and, most importantly, the helpful service provided by our team. I will make sure your lovely comments are shared with everyone. Thank you also for your constructive feedback. As part of our sustainability commitments, stayover rooms are not automatically serviced every day; however, our team are always happy to arrange additional servicing, fresh towels or amenities when requested. We also appreciate your comments regarding breakfast, particularly the choice of lactose-free items, and will take this feedback on board when reviewing our offering. Your comments regarding the WiFi speed are also useful to us. Thank you for your loyalty as an ALL Classic member and for your fantastic 10/10 recommendation. We hope this will be the first of many stays with us at ibis Bridgwater, and we look forward to welcoming you back. Kind regards, Dawn Hotel Manager

Thank you so much for such a fantastic review and for describing ibis Bridgwater as a “Hidden gem”! To receive 100/100 across every area of your stay and hear that your experience was “absolutely flawless from start to finish” is a wonderful compliment to the whole team. We are delighted that you loved the modern décor, your room, the air conditioning and, of course, our rather impressive showers! Most importantly, thank you for your lovely comments about our team. It is fantastic to hear that nothing was too much trouble, and I will make sure your special mention for Olivia is shared with her personally, along with your kind words for everyone else. Thank you for your loyalty as an ALL Classic member, your 5-star comments and your 10/10 recommendation. Feedback like this means a great deal to us, and we look forward to welcoming you back to our “hidden gem” again very soon. Kind regards, Dawn Hotel Manager

Thank you very much for taking the time to share your lovely feedback and for scoring your overall experience 90/100. We are delighted that ibis Bridgwater provided a comfortable and convenient break in your journey from Bristol Airport back home to West Cornwall. It is great to hear that you found your room clean and functional and particularly enjoyed the large, modern shower. We are also thrilled to see 100/100 scores for our team, cleanliness, arrival and departure, WiFi, value for money and sustainability. I will be sure to share your fantastic feedback with the team. Thank you for your loyalty as an ALL Classic member and for your wonderful 10/10 recommendation. We hope to welcome you both back again whenever you need another relaxing break on your journey to or from Cornwall. Kind regards, Dawn Hotel Manager

Thank you for taking the time to share your feedback. I am extremely disappointed to read about your experience and am sorry that your stay fell so far below the standards we expect to provide. Your comments regarding the cleanliness of the bathroom are particularly concerning. A bathroom should always be presented to a high standard, and what you have described is completely unacceptable. I will be addressing this directly with our housekeeping team. I am also sorry that you experienced excessive noise from both the air-conditioning unit and bathroom ventilation. A comfortable night's sleep is one of the most important parts of a hotel stay, and I appreciate how frustrating it must have been to have noise continuing throughout the night. These maintenance concerns will also be followed up. Regarding the appearance of the bedroom, the exposed concrete walls and the markings/holes within them are part of the intentional ibis Plaza design concept and are not cameras or monitoring devices. I do, however, appreciate that the industrial design is quite distinctive and may not be to everyone's taste. I am also concerned by your comments regarding your request for an accessible room. Accessible rooms are subject to availability and need to be specifically booked where available. However, I understand why seeing another guest subsequently moved to one would have been frustrating, and we will review what happened during your stay and the availability at the relevant times. Finally, I am sorry that you experienced difficulties with the WiFi and that the overall condition of your room left you uncomfortable about using the shower or having breakfast the following morning. There were clearly several aspects of your stay where we did not deliver the experience you should have received, and I sincerely apologise for this. Thank you for bringing these matters to our attention so that we can investigate them with the relevant teams. Kind regards, Dawn Hotel Manager

Thank you for taking the time to provide such detailed feedback following your stay with us. I am pleased that you found the online check-in and arrival process efficient, your room spotlessly clean and the bed comfortable, and that you enjoyed our large shower. I am sorry, however, about the noise from the air-conditioning unit and the temperature of your room. Our windows are sealed as part of the building design, so it is particularly important that the air-conditioning is operating correctly and quietly. I will ensure your comments are followed up with our maintenance team. I am also very sorry about the milk provided with your tea and coffee facilities. This should not have happened and will be raised with our housekeeping team. I am pleased that our receptionist apologised and offered you a complimentary coffee on departure, although I appreciate you did not have time to accept it. Regarding your comments about the walls, they are not unfinished or waiting to be wallpapered. The exposed polished concrete is an intentional feature of the ibis Plaza design concept and gives the rooms their distinctive industrial appearance. I do appreciate that this style will not appeal to everyone. Thank you also for highlighting the noise from other guests. We want everyone to be able to enjoy a comfortable night's sleep, and I am sorry this affected your experience. Thank you for your positive scores for cleanliness, arrival, departure and WiFi, and for your loyalty as an ALL Classic member. We appreciate your constructive feedback and hope we have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Dawn Hotel Manager