Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 580 reviews

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Mercure Bradford Bankfield Hotel - Image 1
Mercure Bradford Bankfield Hotel - Image 2
Mercure Bradford Bankfield Hotel - Image 3
Mercure Bradford Bankfield Hotel - Image 4
Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

Description

Hotel extras

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Room 1

Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  580 reviews

Customer review rating 2.0/5

Shabina O. Families - Confirmed reviews ALL

Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our location convenient and appreciated the ample parking. We’re very sorry, however, that the condition and cleanliness of your room fell below expectations. Dust, cobwebs and a bath that was not properly cleaned are not the standards we aim to provide, and we will share your comments with our housekeeping and maintenance teams. We also apologise for the disturbance caused by noisy pipes during the night, and this will be raised with our maintenance team for investigation. We’re also sorry for the confusion regarding the late checkout charges. We understand how frustrating it must have been to receive different information from our team, particularly when another member of your party was subsequently offered a different rate. We will review how these options and charges are communicated to ensure greater consistency. Thank you again for bringing these matters to our attention. Your feedback is valuable and will help us identify where improvements are needed. We hope we can provide you with a much better experience should you choose to stay with us again.

Customer review rating 1.5/5

Mansoor M. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re sorry to hear that the cleanliness and facilities in your room did not meet your expectations, particularly given the price you paid. We understand your disappointment and appreciate your comments regarding the late checkout charge. We aim to provide good value for money, and we’re sorry that your experience did not reflect this. Your feedback has been shared with our housekeeping and management teams as we continue to review our standards and guest facilities. Thank you again for your honest feedback, and we hope we have the opportunity to provide you with a better experience in the future.

Customer review rating 0.5/5

Andrew F. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about your experience during your stay and sincerely apologise that your room was not cleaned despite your daily requests. We understand how disappointing and frustrating it must have been to return to a room that had not been serviced, especially over a 10-day stay. The issues you mentioned, including dirty glasses being left behind and towels being rehung instead of replaced, are not the standard of cleanliness and service we aim to provide. We appreciate you bringing this to our attention and will be reviewing what happened with our housekeeping and front desk teams to ensure this is addressed and does not happen again. We are also sorry that the situation led you to leave earlier than planned. We value your feedback and would welcome the opportunity to make things right. Kind regards, Reception team

Customer review rating 2.0/5

David W. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty to our hotel. We are pleased to hear that you enjoy our convenient location and that you found the bed comfortable. We are especially grateful for your kind words about Josie and the team. We will be sure to share your comments with them—they will be delighted to know their efforts to prepare your room as quickly as possible were appreciated. At the same time, we sincerely apologies for the maintenance issues you experienced during your stay. The lack of cold water from the basin taps and the recurring problem with the toilet are certainly not the standards we aim to provide, and we understand how frustrating this must have been. We are also sorry for the confusion surrounding your online check-in and early check-in request. Your feedback highlights areas where we need to improve our processes and communication to ensure a smoother arrival experience. Thank you for bringing these matters to our attention. Your comments have been shared with our maintenance and management teams so that the necessary improvements can be made. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit. Regards Reception Team

Customer review rating 4.5/5

Catherine E. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed your stay with us, especially the kindness and helpfulness of our team. It is wonderful to know that you enjoyed your evening meal through our room service, as well as the variety and quality of our breakfast buffet. We are also pleased that our on-site parking, quiet room, and comfortable surroundings helped you have a relaxing and enjoyable stay. Your kind words will be shared with the team, who will be very happy to know that their efforts made a positive impression. Thank you for choosing to stay with us, and we hope to welcome you back again in the future. Kind regards, Reception Team

Other web-users rate our hotel

  • 561 reviews 9.5/10 Location
  • 1,582 reviews 5.8/10 Room
  • 1,948 reviews 8.7/10 Service
  • 15 reviews 7/10 WiFi
  • 680 reviews 4.3/10 Cleanliness
  • 491 reviews 8/10 Breakfast

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