Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Denis, Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found your bedroom very comfortable. We’re sorry to hear about the issues with your burger and chips, particularly that the onions and pickles were missing. We also apologise that the music in the restaurant was too loud and that our team was unable to adjust the volume when you raised your concern. We appreciate you bringing this to our attention, and we will share your comments with our Food & Beverage team for review. We hope to have the opportunity to welcome you back and provide you with a more enjoyable dining experience. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Stephen, Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found our hotel well located and convenient for your reunion function. We hope you had a wonderful time celebrating and enjoyed your visit with us. We would be delighted to welcome you and your guests back again in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Corey R., Thank you for taking the time to share your feedback with us. We are very sorry to hear about the condition of your room and the issues you experienced during your stay. We sincerely apologise for the cleanliness concerns, including the spiders, cobwebs and hair in the bathroom. We also regret that you encountered peeling paint and signs of dampness. This is certainly not the standard we aim to provide our guests. Your comments have been taken seriously and will be shared with both our Housekeeping and Maintenance teams so these issues can be investigated and addressed. We appreciate you bringing this to our attention and apologise again for the disappointing experience. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Mahfujara B., Thank you very much for your wonderful review. We’re delighted to hear that you had a comfortable and memorable stay with us. It’s especially lovely to know that Dee and Peter helped make your visit special. We’ll be sure to share your kind words with them and the rest of the team. Thank you also for your kind comments about our welcoming and friendly staff. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to the hotel soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Andy, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel clean. We appreciate your comments regarding the hotel being dated and will certainly take your feedback on board as we continue to look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your upgraded room and had a good breakfast with us. We’re pleased you had an enjoyable stay and look forward to welcoming you back again soon. Regards, Reception Team

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet the standards you expected from a Mercure hotel. We appreciate your honest comments regarding the condition and presentation of the carpets, curtains, furniture and bathroom. We understand how disappointing it must have been to encounter areas that appear tired and dated, and we will ensure your observations are shared with the relevant teams as we continue to review and improve the property. We are particularly concerned to hear that you felt unwelcome or that your presence was an inconvenience to some members of our team. This is certainly not the level of service we aim to provide, and we apologise for this aspect of your stay. That said, we are very pleased that our bar colleague was friendly, helpful and made a positive impression. We will be sure to pass your kind words on to her. Thank you again for your constructive feedback. Comments such as yours help us identify where improvements are needed, and we hope to have the opportunity to provide you with a much more positive experience in the future. Regards, Reception Team

Thank you for your wonderful review. We’re delighted to hear that you enjoyed your two-night stay, found your room clean and comfortable, and liked our hotel and its great location. It’s lovely to know you had such an enjoyable experience, and we look forward to welcoming you back again soon. Regards, Reception Team

Thank you for your lovely feedback. We’re delighted to hear that you found our staff helpful and your room comfortable. It’s wonderful to know you enjoyed your stay, and we hope to have the pleasure of welcoming you back again soon. Regards, Reception Team

Dear Bernard M., Thank you very much for taking the time to share your review and for choosing to stay with us again. We are delighted to hear that you had another good stay and that you enjoyed our excellent breakfast and the friendly service provided by our team. We appreciate your feedback regarding the bathroom and apologise that it was looking a little tired. Your comments are important to us and will be shared with the relevant team as we continue to look at ways to improve our facilities. Thank you once again for your continued support. We look forward to welcoming you back to Mercure Bradford Bankfield Hotel again soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Alison C., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found your room clean and the bed comfortable, and that our breakfast team and wider team made a positive impression with their friendly and pleasant service. However, we are very sorry to hear that the location of your room, the early morning bin collection, and the atmosphere in the bar affected your experience. We appreciate how disruptive this must have been, particularly when you were hoping to relax and enjoy a drink or meal. We are also disappointed to hear your comments regarding the overall condition of the hotel. Please be assured that your feedback is important to us and will be shared with the relevant management teams as we continue to work on improving our facilities and guest experience. Thank you again for your honest feedback. We hope we will have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Thank you very much for taking the time to share such a detailed and lovely review of your three-night stay with us. We are delighted to hear that you found the hotel comfortable and excellent value for money, and that you enjoyed the beautiful gardens and views of the Yorkshire countryside. It is wonderful to know that the character and charm of our Victorian mansion added to your experience, even where some of the furnishings show a little of the building’s history. We are especially pleased that you received such a warm welcome from our reception and wider team. Your kind comments about our staff will be greatly appreciated. It is also fantastic to hear that you enjoyed your spacious bedroom and our breakfast selection. We are sorry that the restaurant service was slower than usual during your first evening, although we appreciate your understanding regarding the kitchen issues we experienced that night. And what a wonderful memory to take home — being serenaded by a nightingale after dark! We are delighted that you were able to enjoy one of Yorkshire’s more magical moments during your stay. Thank you also for your continued loyalty to Mercure hotels across England and Europe. We are thrilled that our hotel lived up to your expectations and that you experienced the warm Yorkshire hospitality we are so proud of. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Reception Team

Dear Ron, Thank you very much for your kind review and for your continued support of Mercure Bradford Bankfield Hotel. We are delighted to hear that you are always happy staying with us and that you find our staff and General Manager exceptionally helpful and friendly. We are, however, very sorry to hear about the disturbance you experienced at around 1:30am. We completely understand how disruptive the banging of doors and noise from trolleys can be, particularly during the night. We appreciate you bringing this to our attention, and we apologise for the inconvenience caused. We will certainly take your comments on board and remind our night team and colleagues working on conference preparations to be mindful of noise levels, especially when guests are staying on the ground floor. Thank you again for your understanding and for sharing your feedback. We look forward to welcoming you back and providing you with the peaceful and enjoyable stay you have come to expect from us. Kind regards, Reception Team

Thank you very much for your lovely review. We’re delighted to hear that you received your usual warm welcome and that our staff were as pleasant and helpful as always. It’s wonderful to know that your room met our usual high standards and that we were able to accommodate your specific room request. We truly appreciate your continued support and look forward to welcoming you back again soon! Regards, Reception Team

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our staff friendly and that your check-in was quick and easy. We are, however, sorry to hear that the condition of your four-poster room, bathroom, and fittings did not meet your expectations. We understand your concerns regarding the overall value of your stay, particularly given the room rate and the fact that breakfast was not included. Your comments regarding cleanliness and the need for refurbishment are appreciated and have been noted. While some of the wider hotel improvements are outside the immediate control of our management team, we are continually working to maintain the standards we can within the property and have shared your feedback with the relevant teams. Thank you again for your honest comments. We hope you will consider staying with us again and allow us the opportunity to provide you with a more enjoyable experience. Regards, Reception Team

Dear Paul H., Thank you for taking the time to share your feedback. We are very sorry to hear that your stay fell short of expectations. We apologise for the inconvenience caused by the room keys being programmed for only three nights instead of the four nights you had booked. We also understand your frustration regarding the heating arrangements and the difficulty you experienced when requesting an additional duvet late in the evening. This should have been handled more efficiently. We are also sorry to hear about the Wi-Fi outage during the night and the lack of information available at the time. We appreciate how inconvenient this must have been during your stay. Your comments have been noted and will be shared with the relevant teams to help us improve our service and prevent similar issues in the future. Thank you again for your feedback, and we are sorry that we did not provide the experience you expected. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Kevin E., Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you enjoyed your room upgrade and found your room comfortable and well equipped. It is also lovely to know that you enjoyed breakfast and that our team made you feel welcome throughout your stay. Your kind comments will be shared with all our staff, who will be delighted to hear your feedback. We look forward to welcoming you back to Mercure Bradford Bankfield Hotel again soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel