Dear Kevin E., Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you enjoyed your room upgrade and found your room comfortable and well equipped. It is also lovely to know that you enjoyed breakfast and that our team made you feel welcome throughout your stay. Your kind comments will be shared with all our staff, who will be delighted to hear your feedback. We look forward to welcoming you back to Mercure Bradford Bankfield Hotel again soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Henry B., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We apologise for the issues you encountered with the cleanliness and presentation of the outdoor areas, including the ashtrays. We also regret that you felt the service was affected by inexperienced staff and that the quality of the food was not to your satisfaction. Your comments are important to us and will be shared with the relevant teams so that we can review these areas and identify where improvements are needed. We are disappointed that we did not provide the standard of experience you expected, and we appreciate you bringing these concerns to our attention. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Linda D., Thank you for taking the time to leave us your review. We are delighted to hear that you found our reception team pleasant and helpful and that you were happy with your room. It is also great to know that you enjoyed both breakfast and dinner during your stay. We really appreciate your kind feedback and look forward to welcoming you back to Mercure Bradford Bankfield Hotel in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Derek K., Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly as you were celebrating a birthday weekend with your partner. We sincerely apologise for the issues you experienced with the room upgrade, the breakfast, and the handling of your refund. We understand how frustrating it must have been to be charged for an upgrade that did not meet what you had been offered, and then to have difficulty getting clarity regarding the refund. Your comments regarding the cold breakfast and the customer service you received have also been noted. This is certainly not the standard of service we aim to provide to our guests. We are sorry that your stay did not meet your expectations and that this affected what should have been a special occasion. We appreciate you bringing these matters to our attention and will ensure your feedback is shared with the relevant teams. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Joseph L., Thank you for taking the time to leave us your review. We’re delighted to hear that you enjoyed our good location and found the hotel quiet and well priced. We really appreciate your feedback and hope to welcome you back again soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Jillian, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our staff friendly and helpful. However, we are very sorry that the condition and facilities of your room did not meet your expectations or the standards you associate with Accor. We apologise for the issues you experienced, including the limited number of electrical sockets, lack of air conditioning, and the towel rail that could not be switched off. We also understand that the fan provided did not make a sufficient difference to the room temperature, particularly in warm conditions. We appreciate your comments regarding the tired appearance of the rooms. Your feedback has been shared with our management and maintenance teams for review, as we recognise the importance of maintaining a comfortable environment and delivering the standards our guests expect. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear James, Thank you for taking the time to share your feedback. We are very sorry that the temperature in your room made your stay uncomfortable. We understand how difficult it can be to sleep and relax in a room that is excessively warm, and we apologise that the lack of air conditioning affected your experience. We are also sorry to hear that the quality and freshness of the breakfast, particularly the fruit, did not meet your expectations. We take comments regarding food quality very seriously and have shared your feedback with our Food & Beverage team for review. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Darryl, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us. We also appreciate your comments regarding the property needing a refresh. Your feedback has been shared with our management team as we continue to review areas where improvements and refurbishment may be needed. We hope to have the pleasure of welcoming you back to Mercure Bradford Bankfield Hotel in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Alix, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our location, beautiful building and grounds. However, we are extremely sorry that your stay was so uncomfortable, particularly during such hot weather. We sincerely apologise for the lack of air conditioning, the restricted window opening and, most importantly, the delay in providing you with a fan despite making several requests to our team. Having to make repeated requests and finally receive a fan at around 2:00am is clearly unacceptable, and we understand why you felt unable to remain at the hotel and checked out so early. We are also sorry that you found the interior of the hotel tired and in need of refurbishment. Your comments have been shared with our management and relevant teams as we review the areas requiring improvement. Please accept our sincere apologies for the inconvenience, frustration and discomfort caused. This is not the experience we want for our guests, and we appreciate you bringing these issues to our attention. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Shaun, Thank you for taking the time to share such detailed feedback. We are very sorry that your stay did not meet the standards you expected. We particularly apologise for the disturbance caused by the lobby music from early in the morning until late in the evening. We understand how disruptive this must have been, especially when you had already raised the concern with our team and were unable to move to a quieter room. We are also sorry to hear about the condition and cleanliness of your room and bathroom, including the carpet stains, scuffed and chipped paintwork, cracked sink, loose floor tiles, low shower pressure and fly infestation. These issues are clearly disappointing and do not reflect the standard of experience we aim to provide. Your comments have been shared with our housekeeping, maintenance and management teams for review and appropriate action. We will also review the music arrangements to consider how we can minimise disturbance to our guests. Please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate you bringing these matters to our attention and hope we can improve the experience for our future guests. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Kaylem C., Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to know that you took the time to share your experience with us. We hope to have the pleasure of welcoming you back to Mercure Bradford Bankfield Hotel in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Oliver, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our staff very friendly and appreciated the appearance of the hotel from the outside. However, we are genuinely sorry that the cleanliness and condition of your room did not meet the standards we aim to provide. Please accept our sincere apologies for the issues you encountered, including the marks on the glass, carpets, dust, toilet and bath. We understand how disappointing this must have been, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our housekeeping and management teams for further review. We also appreciate your feedback regarding the hotel's dated appearance, the visibility of reception, and the need for refurbishment. We recognise that the building has great potential, and feedback such as yours helps us identify areas where improvements are needed. Thank you again for your honest and constructive review. We hope we will have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Dear Mehboob, Thank you for taking the time to share your feedback with us. We are very sorry to hear about the unpleasant smells you experienced throughout the hotel and particularly in your bedroom and bedding. We understand how important a fresh and comfortable environment is, and we sincerely apologise that we fell short of your expectations. We also appreciate your comments regarding the condition of the hotel's interior. Your feedback has been shared with the relevant teams so that these concerns can be reviewed and addressed. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Thank you for your kind review. We’re pleased to hear that you enjoyed our convenient location, comfortable room and reliable WiFi, and that our friendly staff made a positive impression. We’re sorry, however, that you found us understaffed and the menu more restricted than expected. We appreciate your feedback and will certainly take your comments on board as we look for ways to improve both our service and dining options. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future. Kind Regards, Reception Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay was such a disappointing experience. We sincerely apologise for the noise from the wedding venue and corridors, particularly late into the evening, and understand how difficult it must have been to get a good night’s sleep. We are also sorry that the wedding affected your ability to use the restaurant and that the outdoor areas were not an enjoyable environment during your stay. Your comments regarding breakfast are also disappointing to hear. Food should be replenished promptly, particularly during busy periods, and we appreciate how frustrating it must have been to find items unavailable. We are equally sorry that the condition and presentation of your room did not meet the standards we aim to provide. Your comments about the armchair and the overall tired appearance of the room have been noted and will be shared with the relevant team. We do appreciate your kind recognition of our staff, who despite being under pressure, did their best to assist guests. We are sorry that staffing pressures were evident during your stay. Thank you again for your honest feedback. We take your comments seriously and will use them to identify areas where we need to improve.