Mercure Bradford Bankfield Hotel 3 stars

The hotel is not set up for hot weather - no air conditioning or enough fans for all guests. The rooms were 30 degrees overnight!

I stayed towards the end of the covid restrictions in July. The dining room was booked for a function so we had to have our meal in the bar which was OK as it wasn’t busy. We had to queue at the bar when the government rules were in place for table service only. The bedroom looked a bit tired and in need of renovation but this was OK as we have just been through a pandemic and I guess you guys don’t have much spare cash. The fire alarm woke us up at about 2:30 am and it kept going for ages before it stopped. We got dressed and looked out in the corridor but no-one else was there and the alarm had stopped. There was no fire engine at the hotel and no obvious sign of fire. I tried to call the receptionist but there was no phone in the room, I used my mobile phone to call the hotel but could only get through to a recorded message telling me the hotel was shut as it was out of hours. We got back into bed, tried to calm our racing hearts and the alarm went off again. This time it stopped sooner so we tried to go back to sleep. 6:30am - a delivery of kitchen equipment arrived right outside our bedroom window. It sounded like metal pipes clanking. All of the above was no-ones fault but I would have expected someone knocking on our door to let us know there was no fire. The next morning I asked the man on reception why the fire alarm went off and I said I had the worst night sleep ever. He did not apologise and just told me it was caused by dust in the dining room. I was just about to go and have my breakfast in the dusty dining room - yuk. I would have liked an apology.

Lack of staff was obvious. However the qualty of staff was amazing and compensated brilliantly. Food was bery good.

Never again

I had previously requested a Vegan meal and the gentleman in charge of the dinning area was very helpful in ensuring that I was looked after.

No beer on tap. No steaks at the restaurant! Limited staff on site.

We used the hotel as we had an early appointment at the nearby Yorkshire Clinic and it saved us a drive through rush hour traffic. Hotel was nice and peaceful with lovely room.

Hotel was fine, the main building if beautiful bu the rest of the building is shabby and dated. Apart from Breakfast we only had one evening meal there as we were disappointed with the food. I ordered a Cesar Salad and when it arrived it was more like a small side salad.

I was so impressed with how clean the bathroom and bedroom were., and having 2 pillows each instead of the usual 1 was lovely. I would highly recommend this hotel. The staff were lovely and so helpful.

Stayed a couple of nights for a bit of relaxation Room had no air conditioning so was really stuffy even though window was open Not full bar service but I guess with COVID it’s to be expected Staff very polite

Great hotel, well located for tube, room was clean and had everything that you would expect.

The room was dirty, and covered in dust. The staff made us feel like an inconvenience. The bathroom was filthy and over 10 pubic hairs in the bath. We didn't use the shower due to how unclean it was. We couldn't even eat our breakfast as it was horrible. When I complained the staff just didn't care. I have already starting taking it further.

Only stayed one night and it hasn't changed in years. Now looks tired and dated. Could do with a good refurb. Staff were polite and the room clean, but the others areas not so good.

The receptionist was helpful and welcoming. Breakfast was excellent . Everywhere in the public areas was carefully planned to ensure safety. My only problem was that, without access to the reception area at night through a telephone call, I did not feel entirely at ease.

I have stayed at this hotel numerous times, I know that some of the facilities are tired, the building is old. That said, on my last visit, I found a real warmth about the hotel which made me feel very welcome.