Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 3.7/5 538 reviews

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Mercure Bradford Bankfield Hotel - Image 1
Mercure Bradford Bankfield Hotel - Image 2
Mercure Bradford Bankfield Hotel - Image 3
Mercure Bradford Bankfield Hotel - Image 4
Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

Description

Hotel extras

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  538 reviews

TripAdvisor Rating  3.3/5  1,268 reviews

Customer review rating 0.5/5

Wayne C. Solo - Confirmed reviews ALL

I stayed on the evening of 27th Nov prior to an early hospital appointment and surgical procedure the next day. Upon checking in I filled out the registration form where I was asked for my car reg number. At this time I wasn’t informed that there was a separate system to enter my car registration number into. Upon checking out in the morning I noticed signs for vehicle registration number to be registered on the system. I approached a member of staff and informed that I had just seen these signs and not been advised to separately check my vehicle in upon checking in the previous night. His response was “you will be getting £100 fine then” and simply carried on doing what he was doing. I clearly had been an overnight guest, but was offered no help or assistance to have this oversight corrected and the fine cancelled on the system. Your staff are not advising guests of the need to check vehicles in separately to avoid a fine from a separate parking company when staying at the hotel and simply do not seem to care. Very poor customer service. I now await the additional cost (fine) for choosing to stay at your hotel which could have easily been avoided had your staff been more customer focused. I have a number of further appointments in the near future but will not be staying at your hotel. Staff training very much needed.

Dear Wayne C., Thank you for taking the time to share your feedback regarding your recent stay. We are very sorry to hear about the difficulties you experienced with the vehicle registration process and the response you received from our staff. Please accept our sincere apologies for the frustration this caused, especially given the circumstances surrounding your early hospital appointment and surgical procedure. Your comments regarding the lack of guidance on registering vehicles and the customer service you received have been shared with our management team. We take feedback like this very seriously and will ensure that staff are reminded of the importance of advising guests clearly to prevent situations like this in the future. We understand your disappointment and regret that your experience did not meet the standard of service we aim to provide. While we are unable to reverse fines issued by third-party parking companies, we will review this matter with the parking provider and our team to see if there is any recourse and to prevent similar situations for future guests. Thank you again for bringing this to our attention. We sincerely hope you are able to have a smoother experience with your upcoming appointments. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.5/5

Andrew H. Solo - Confirmed reviews ALL

A very pleasant stay overall. Room was very clean & staff were pleasant and friendly.

Dear Andrew, Thank you for your kind review. We’re delighted to hear that you had a very pleasant stay and that you found your room very clean, with our team being pleasant and friendly. We truly appreciate your feedback and hope to welcome you back to the Mercure Bradford Bankfield Hotel again in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 2.5/5

Carl E. Couples - Confirmed reviews ALL

Good room large room, comfortable bed, clean, Too long a wait at reception in a busy bar area is not a good welcome, very uncomfortable pillows.

Dear Mr E., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your large, clean room and found the bed comfortable. We are, however, very sorry to learn about the long wait at reception and your experience with the pillows. Please accept our sincere apologies for this, as this is not the level of welcome or comfort we aim to provide. Your comments have been shared with both our reception and housekeeping teams so we can make immediate improvements. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Mercure Bradford Bankfield Hotel for a more enjoyable and seamless stay in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 3.5/5

Ethan W. Friends - Confirmed reviews ALL

We stayed here as we had a convert in Bradford, and the price was attractive. Lots of parking and a bust stop out the front is handy, which can get you into Bradford directly and busses are frequent. Reception was fine, a little small but it did the job. The hallways smelled strange, maybe an old/damp smell but it wasn't too bad. As we got out the lift at the top floor there was an obvious water leak which had been there some time as it looked mouldy, not a good look. Room was again fine, a little dated but clean and the hallways smell wasn't present in the rooms which was good. Sink had an old style plug drain which I personally am not a fan of, as you can see down into the dirty drain (unavoidable, but new style drains hide this). Easy checkout, didn't have breakfast.

Hi Ethan W., Thank you very much for taking the time to share your detailed feedback. We’re pleased to hear that you found good value in your stay, appreciated the parking and transport links, and had a smooth experience with reception, your room, and checkout. We’re sorry for the issues you encountered in the corridors, including the smell and the leak near the lift area. This is certainly not the standard we aim to present, and we have passed this on to our maintenance and housekeeping teams so the concerns can be addressed promptly. Thank you also for your comments regarding the room decor and sink style — feedback like yours helps guide our improvement plans. We hope to welcome you back again and provide you with an even better experience next time. Kind regards, Mercure Bradford Bankfield Hotel

Customer review rating 5.0/5

Rowena D. Business - Confirmed reviews ALL

Had a wonderful, spacious room for my stay and the staff were friendly and helpful. Recommended.

Dear Rowena D., Thank you for your lovely review. We're delighted to hear that you enjoyed your spacious room and found our staff friendly and helpful. Your recommendation means a great deal to us. We look forward to welcoming you back again soon. Warm regards, Reception Team Mercure Bradford Bankfield Hotel

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Other web-users rate our hotel

  • 494 reviews 9.3/10 Location
  • 1,426 reviews 5.9/10 Room
  • 1,813 reviews 8.7/10 Service
  • 8 reviews 2.6/10 WiFi
  • 617 reviews 4.5/10 Cleanliness
  • 432 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.