Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 558 reviews

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Description

Hotel extras

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Room 1

Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  558 reviews

Customer review rating 1.0/5

Janet F. Couples - Confirmed reviews ALL

Dear Janet, Thank you for taking the time to share your feedback following your stay at Mercure Bradford Bankfield Hotel. We are very sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered, including the condition of the carpet and the false eyelash left in your room. This is not the standard of housekeeping we strive to provide, and your comments have been shared with our housekeeping team for review. We are also sorry that noise from other guests disturbed your stay. We understand how important a peaceful night's sleep is and regret that this affected your comfort. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.0/5

Ruth P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Rowena D. Business - Confirmed reviews ALL

Dear Rowena, Thank you so much for your wonderful review and for your continued loyalty to Mercure Bradford Bankfield Hotel. We are delighted to hear that our team consistently makes you feel welcome. Your kind words about our staff mean a great deal to us, and we will be sure to share your compliments with the team. We're also pleased that you enjoy the value of our rooms, the friendly atmosphere in our bar, and the food we serve. We appreciate your feedback regarding some of our older rooms, and your comments have been noted as we continue to look at ways to improve our facilities. Thank you once again for your continued support. We look forward to welcoming you back for another enjoyable stay soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 3.5/5

Birgit J. Couples - Confirmed reviews ALL

Dear Birgit, Thank you for taking the time to share your feedback following your stay at Mercure Bradford Bankfield Hotel. We are delighted to hear that you found our staff to be friendly and welcoming. Your kind comments will be shared with the team, who will be pleased to know they made a positive impression. We also appreciate your constructive feedback regarding our rooms. Your comments about updating the rooms, providing sockets closer to the bed, and the addition of air conditioning or more effective fans have been noted and shared with our management team for consideration as we continue to improve our guests' experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 2.0/5

Angelal D. Friends - Confirmed reviews ALL

Dear Angela, Thank you for taking the time to share your feedback following your recent stay at Mercure Bradford Bankfield Hotel. We are pleased that you appreciated the character of our historic building and its grounds. However, we are very sorry to learn that several aspects of your stay fell well below your expectations. Please accept our sincere apologies for the condition of your room, particularly the cleanliness of the windows and the areas you felt were in need of refurbishment. We also regret the discomfort you experienced due to the exceptionally warm weather. While fans were provided, we understand they did not offer sufficient relief, and we are sorry that this affected your comfort and sleep. We are equally disappointed to hear about your breakfast experience. The quality and temperature of the food you described are not reflective of the standards we aim to provide, and your comments have been shared with our kitchen and management teams for immediate review. We genuinely appreciate your honest feedback, as it highlights areas where we need to improve. We are sorry that your stay did not represent the experience we strive to deliver and regret that we left you with such a negative impression. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Other web-users rate our hotel

  • 560 reviews 9.5/10 Location
  • 1,572 reviews 5.9/10 Room
  • 1,941 reviews 8.7/10 Service
  • 15 reviews 7.3/10 WiFi
  • 677 reviews 4.3/10 Cleanliness
  • 489 reviews 8/10 Breakfast

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