Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 529 reviews

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Mercure Bradford Bankfield Hotel - Image 1
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Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

Description

Hotel extras

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  529 reviews

Customer review rating 2.5/5

Patricia S. Couples - Confirmed reviews ALL

A beautiful building, well the old part, but desperately in need of investment and attention. I have never seen such dirty window frames, and windows along corridors and in the dining room were filthy. The windows and frame in our room were pretty disgusting, and we struggled to actually open the window. Water stains in the bath from long term neglect. The staff were lovely when you could find them, dinner was quirky as no visible staff in the dining room. Breakfast was luke warm, no gluten free cereals visible on day 2, and also had to ask for tomato juice which had become invisible it was still in the fridge! This could be an awesome place to stay but in need of a good clean and update.

Dear Patricia, Thank you for taking the time to share your detailed feedback. We are pleased to hear your kind comments regarding the character of the building and that you found our staff lovely during your stay. It is always encouraging for the team to receive positive recognition. However, we are very sorry to learn that several aspects of your experience did not meet expectations. Please accept our sincere apologies for the concerns you raised regarding cleanliness, maintenance, and service in both the restaurant and breakfast areas. This is not the standard we aim to provide, and we fully understand your disappointment. Your comments regarding the window frames, room condition, and breakfast availability have been shared with our housekeeping, maintenance, and food & beverage teams for immediate review and action where required. Feedback such as yours is extremely valuable in helping us identify areas where improvements are needed. We are grateful for your honest observations and regret that your stay was not reflective of the experience we strive to deliver. We do hope we may have the opportunity to welcome you back in the future and provide a much-improved stay. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.5/5

Michael I. Couples - Confirmed reviews ALL

Cannot say enough positive things about the staff. Every interaction was professional and courteous. Kitchen staff deserves special recognition as they served good food even with large tour groups present. Now of note... There was very visible black mold in the window area of our room. This has been called out on several previous hotel online reviews. Please attend to this with a simple application of bleach

Dear Michael, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such positive experiences with our team. Your kind comments regarding the professionalism and courtesy of our staff are greatly appreciated, and we will be sure to pass your special recognition on to our kitchen team, who will be pleased to know their efforts were noticed, especially during busy periods with large tour groups. We are, however, sorry to learn about the issue you encountered in your room. Please accept our apologies for the condition of the window area. We take comments such as yours seriously and have shared your feedback with our housekeeping and maintenance teams for immediate review and appropriate action. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.0/5

Joanne A. B. Business - Confirmed reviews ALL

Excellent as always bar a black man on reception with dreadlocks who misgendered my twice with incorrect pronouns as a non binary intersex woman . Coach party in attendance on the second night which was not too good as coach parties are usually ignorant scum. Room was lovely as always and made pleasant with an electric fan

Dear Joanne, Thank you for taking the time to share your feedback and for your continued loyalty to Mercure Bradford Bankfield Hotel. We are delighted to hear that you enjoyed your room and appreciated the electric fan, helping to make your stay more comfortable. We are sorry to learn that aspects of your experience did not meet your expectations. Please accept our apologies if you felt uncomfortable during your interaction at reception. We strive to provide a welcoming and respectful environment for all our guests, and your comments will be reviewed internally with the team. We also regret that the atmosphere during your second night was not as enjoyable as you would have hoped. Thank you again for your feedback. We value your comments and look forward to welcoming you back for another stay in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.0/5

Arwen T. Solo - Confirmed reviews ALL

The room itself was lovely and clean but the communal areas were very tired and tatty. The carpets were worn and looked dirty.

Thank you for your feedback. We're pleased to hear that you found your room lovely and clean. We appreciate your comments regarding the communal areas and are sorry that they did not meet your expectations. We understand that first impressions and shared spaces are an important part of the overall guest experience. Your observations about the condition of the carpets and the appearance of the communal areas have been noted and shared with our management team for review as we continue to invest in improvements throughout the property. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Customer review rating 4.0/5

Sarah T. Solo - Confirmed reviews ALL

All the staff I met were polite and helpful, Lorna in the dining room especially. I stayed in Room 156 which was a good size room and on the surface looked clean and tidy, but on closer inspection a lot of the surfaces needed dusting and there were cobwebs hanging from the ceiling in both the bedroom and bathroom. The room, although a little dated, was a good size, was quiet and a fan was provided to keep it cool; really useful in hot weather.

Thank you for taking the time to share your feedback. We're delighted to hear that our team made a positive impression, and we will be sure to pass on your kind comments to Lorna, who will be pleased to know her service was appreciated. We're also glad that you found Room 156 spacious, quiet, and comfortable, and that the fan helped keep the room cool during the warm weather. We are sorry, however, that the cleanliness of the room did not fully meet expectations. The dust on surfaces and cobwebs you noticed are not acceptable standards, and we have shared your comments with our housekeeping team so that additional attention can be given to these details. We also appreciate your observations regarding the décor and will take them into consideration as we continue to improve our guest experience. Thank you again for your valuable feedback, and we hope to welcome you back for an even better stay in the future.

Other web-users rate our hotel

  • 538 reviews 9.5/10 Location
  • 1,491 reviews 6/10 Room
  • 1,888 reviews 8.7/10 Service
  • 12 reviews 8.3/10 WiFi
  • 658 reviews 4.3/10 Cleanliness
  • 463 reviews 7.8/10 Breakfast
  • 437 reviews 5.1/10 Vibe

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