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ibis London Thurrock M25 Hotel 2 stars

Customer review rating 4.2/5 3,981 reviews
ibis London Thurrock M25
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+ 11 Services
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Room 1

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Hotel extras

  • Just one mile away from Lakeside shopping centre

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI at the hotel
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis London Thurrock M25

Weston Avenue
West Thurrock
Essex
RM20 3JQ
grays
united kingdom

Tel: +441708686000

Fax: (+44)1708680525

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    GATWICK AIRPORT At 64.37km / 40 miles

  • By plane

    HEATHROW AIRPORT At 101.38km / 63 miles

  • By plane

    LONDON CITY APT At 48km / 30 miles

  • By car

    M25 JUNCTION 30-31 At 1.61km / 1 miles

  • By train

    CHAFFORD HUNDRED TRAIN STATION At 3.22km / 2 miles

  • By train

    PURFLEET TRAIN STATION At 3.22km / 2 miles

GPS :51.477455, 0.268539

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Accessible room

Double room with 1 double bed

  • Max. number of persons: 2
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Twin room with 2 beds

  • Max. number of persons: 2
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Accessible Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 12m²

Family room with 1 double bed + 1 extra bed

  • Max. number of persons: 3
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Accessible Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12m²

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Thurrock M25

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,981 reviews

tripadvisor

TripAdvisor Rating 3.5/5

837 reviews

Well looked after

Customer review rating 4.2/5

Victoria E. Couples - 13/02/2020 Confirmed reviews ALL

We always feel very well looked after when we visit Ibis Thurrock. The staff are always warm and friendly, professional and caring and nothing is too much trouble. The beds are comfy and the shower is large and there is always plenty of hot water.

Dear Mr. E., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Well located

Customer review rating 4.2/5

Lyn Couples - 11/02/2020 Confirmed reviews ALL

In a good place for ikea and intu shopping centre. We were in other building 1st floor next to lift.dont think noise was from lift but a noise constantly through the night kept me awake, would rather be facing the car park .

Dear Mrs G., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made note in regards to the noise.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harpreet Sian General Manager

I had a very lovely stay.

Customer review rating 4.2/5

T. M. Friends - 09/02/2020 Confirmed reviews ALL

Location is a bit isolated and this explains why it is wonderfully quiet. Very good for introspection and concentration.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Satisfactory

Customer review rating 4.2/5

Dacdrm Couples - 08/02/2020 Confirmed reviews ALL

Met my requirements although was disappointed how corridors were not cleaned regularly - same pint glass outside one room for two days and a dirty plate and rubbish outside another for same amount of time

Dear Mrs C., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harpreet Sian General Manager

Good stay and well located

Customer review rating 4.2/5

Olu A. Couples - 08/02/2020 Confirmed reviews ALL

In future try and install intercom in the room for easy access to the reception, health and safety purposes . It’s a very nice place to be no doubt, good customer satisfaction.

Dear Mr. A., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

WELL LOCATED FOR ME

Customer review rating 4.2/5

Carl Solo - 07/02/2020 Confirmed reviews ALL

Great

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Superb hotel and staff ( really ) top notch - I travel 30Miles extra to stay here because of the team spirit I feel when I check it - it’s like a family

Customer review rating 4.2/5

Scott W. Business - 06/02/2020 Confirmed reviews ALL

I can’t - it’s just home from home - amazing team at the m25 hotel “love them all”

Dear Mr. W., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Receptionist very unprofessional and rude

Customer review rating 4.2/5

Marcus Couples - 06/02/2020 Confirmed reviews ALL

We were kept waiting for about 15 mins while the Receptionist called Emma (not sure though) was arguing with some cutomers which appears she knows. She completely ignored us while she was on her unnecessary outburst. I had to get one of the Security Guards to help find someone else to attend to us. While the other person was trying to attend to us, she appeared and took over from the guy. No regards and ther was no apology for keeping us waiting. No acknowledgement. Very unprofessional

Dear Mr. A., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. As a gesture of goodwill I have credited your all loyalty card with 1000 points. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Harpreet Sian General Manager

Good Hotel made my stay very pleasant.

TripAdvisor rating 3.5/5

Swifti50 Business - 02/02/2020 TripAdvisor review

The hotel was in a excellent location for my business trip. The reception and bar/restaurant staff were very welcoming, helpful and made my stay so much easier. The food was good and was served very quickly, nothing was too much trouble. I thought the rate was good for the location also. Plenty of car parking which was also welcoming.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Well located

Customer review rating 4.2/5

Tim P. Families - 01/02/2020 Confirmed reviews ALL

Very good, however have received PCN charge for stay at the hotel, have contacted the ibis information email address but still awaiting a response, registration VF53RNN details were entered upon arrival and need a response to confirm details have been registered

Dear HEATHER P., I am just writing to confirm that your PCN notice has now been cancelled, if you receive any further correspondence from the car parking company , please feel free to get in touch. Sincerely, Kind regards, Suraj Rana Assistant General Manager

Great stay

Customer review rating 4.2/5

Stephen S. Business - 31/01/2020 Confirmed reviews ALL

Very well looked after excellent staff nothing too much trouble. Very clean rooms .

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

easy access and quiet in the rooms and not too hot.

Customer review rating 4.2/5

Bill Business - 31/01/2020 Confirmed reviews ALL

Same as previous visits

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Good location for quick business stay - very smoky room!

Customer review rating 4.2/5

Alex Business - 30/01/2020 Confirmed reviews ALL

Stayed at this hotel many times before - perfect for a quick business trip right off the M25. Always clean and comfortable and easy to park at. Unfortunately this time there was a strong smell of cigarette smoke in the room - it seemed to emanate from the bathroom where it smelt very strongly.

Dear Mr T., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments in regards cigarette smell in the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Room didn't smell nice heating didnt work

Customer review rating 4.2/5

Lee G. Business - 29/01/2020 Confirmed reviews ALL

Not good heating didnt work was cold and it and it really bad

Dear LEE g., Thank you for taking the time to tell us about your experience at the ibis London Thurrock M25. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Suraj Rana Assistant General Manager

Made you feel at home

Customer review rating 4.2/5

Claire B. Couples - 28/01/2020 Confirmed reviews ALL

Made to feel welcome nice food

Dear Miss B., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Harpreet Sian General Manager

Good stay

Customer review rating 4.2/5

Z. Solo - 27/01/2020 Confirmed reviews ALL

I use this hotel whenever I stay in the area. The rooms are always clean, staff friendly and food/drink well priced. I would reccomend this hotel to anyone who is staying in the area as the rooms are well priced and excellent value for money.

Dear Miss Z., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Excellent from all point of views

TripAdvisor rating 3.5/5

gheorghemarius1979 Business - 21/01/2020 TripAdvisor review

I had very good experience from all the points of view. High qualified people, especially at the reception desk and i would like to mention Ruth , Asta , Edita . David too very kind and sociable. I strongly recommand.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Mr

Customer review rating 4.2/5

J. B. Couples - 19/01/2020 Confirmed reviews ALL

My stay at the ibis hotel london thurrock. My experience at the ibis hotel london thurrock was exceptional. The service I received during my stay by Edita,Ausra,Ruta,Jolanta,sussana and David was fantastic they made me feel very welcome they gave me fantastic service very helpful polite and very professional I cant fault them in any way.

Dear Mr. J., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Brilliant stay at IBIS Thurrock

Customer review rating 4.2/5

Ben A. Business - 16/01/2020 Confirmed reviews ALL

As ever your team were courteous and efficient. room good and food just what was needed. thank you. manger was engaging and other staff including Anna on the reception desk and my server on the bar (i don't remember her name) were very professional and efficient.

Dear Mr. A., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team and also with Anna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Great to be back

Customer review rating 4.2/5

Victoria Couples - 13/01/2020 Confirmed reviews ALL

It was lovely to be back at Ibis Thurrock at the start of a new year. We had a warm welcome as always, although we arrived very late. The check out was just as quick and efficient and we left with good wishes for a safe journey and warm smiles. The new teabags in the room are very nice . Looking forward to seeing you all next week.

Dear Mrs E., We very much appreciate your comments regarding your stay at the ibis London Thurrock M25. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager
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