ibis London Thurrock M25 3 stars

Customer review rating (ALL Rating) 4.3/5 508 reviews

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ibis London Thurrock M25 - Image 1
ibis London Thurrock M25 - Image 2
ibis London Thurrock M25 - Image 3
ibis London Thurrock M25 - Image 4
Weston Avenue, West Thurrock, Essex, RM20 3JQ GRAYS, United Kingdom

Description

Hotel extras

  • Just one mile away from Lakeside shopping centre

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need: 2 cosy beds, en-suite bathroom, hairdryer, tea/coffee facilities, a big desk, Internet and TV with all the best channels.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 28'/71 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Media And Technology

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
See availabilities

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need: 1 double + extra beds, en-suite bathroom, hairdryer, tea/coffee facilities, a big desk, Internet and TV with all the best channels.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 28'/71 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Media And Technology

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
See availabilities

Hotel location

ibis London Thurrock M25

Weston Avenue, West Thurrock, Essex
RM20 3JQ GRAYS
United Kingdom

GPS:51.477455, 0.268539

Telephone
Fax +44 1708 680525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 168 rooms
  • 5 rooms for people with reduced mobility
  • 10 connecting rooms
  • 168 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • High speed transmission line Additional charge

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Outdoor parking
  • Private
  • 69 parking spaces
  • Parking for a month
  • Parking for a week

Security

  • Video surveillance in parking

FOGGS

Photo out of - FOGGS

Feeling peckish. You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
45
Accessibility
Accessible service
Weston Avenue, West Thurrock, Essex, RM20 3JQ Grays, United Kingdom
Telephone +44 1708 686000

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended

Payment

  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Feeling peckish. You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  508 reviews

Customer review rating 3.0/5

Luke B. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Scott B. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Jan H. Business - Confirmed reviews ALL

Dear Jan, Thank you for your lovely review and for rating your stay. We are delighted to hear that you found your bedroom warm and comfortable, enjoyed the food, and felt it offered good value for money. It is especially rewarding to know that our team made a positive impression with their helpful and friendly service. Your kind comments will be shared with the team, who will be pleased to know their efforts helped make your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back to ibis London Thurrock M25 for another great stay in the near future. If there is anything we can do to make your next stay perfect, please do not hesitate to let us know. We would be delighted to assist and make your visit even more enjoyable. Best Regards, Marija Reception Team

Customer review rating 3.0/5

Julie W. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Peter M. Solo - Confirmed reviews ALL

Dear Peter, Thank you for your wonderful review. We are delighted to hear that you found your room comfortable and enjoyed the facilities available during your stay. It's also great to know that both breakfast and dinner offered plenty of choice and helped make your experience even more enjoyable. Your kind feedback is greatly appreciated and will be shared with the team, who work hard to ensure our guests have a comfortable and enjoyable stay from start to finish. We truly value your recommendation and look forward to welcoming you back to ibis London Thurrock M25 again soon for another excellent stay. Warm Regards, Marija Reception Team

Customer review rating 1.5/5

Scott B. Families - Confirmed reviews ALL

I stayed at ibis London Thurrock with my teenage daughter on Friday 9 October 2026, and unfortunately, the check-in experience left me feeling embarrassed and deeply uncomfortable. At around 21:45, while checking into our twin room, staff asked us both for identification. After commenting that my daughter looked young, I explained that she was my daughter. The conversation then turned to child protection and checking that our names matched. My daughter didn’t have physical ID with her, but I was able to show a photograph of her passport. Once I had provided this, the check-in simply continued, without any explanation or acknowledgement of how uncomfortable the interaction had been. What made the situation worse was that this conversation took place openly at reception, with other guests queuing behind us. I felt as though I was being treated as a potential threat to my own daughter, despite cooperating fully and providing evidence of her identity. I completely understand and support the importance of safeguarding children. My issue isn’t with appropriate checks being carried out; it’s with how they are handled. Sensitive conversations should be conducted discreetly, professionally and with consideration for the people involved. It also raises a practical question: what would have happened if my daughter hadn’t had a passport at all? Not every young person has photographic identification. Furthermore, there was no clear warning during the booking process that identification might be required for my daughter, nor was it made clear what alternative evidence would be accepted. If guests are expected to meet particular identification requirements, these should be explained clearly before arrival, rather than leaving families to deal with an uncomfortable situation at reception. I’ve been my daughter’s main parent since she was three years old, so being made to feel this way while simply checking into a hotel with her was particularly upsetting. It also left me questioning whether a mother travelling with her daughter would have been approached in the same way. I’ve submitted a formal complaint to the hotel and hope management takes the opportunity to review both how these situations are handled and whether the relevant requirements are communicated clearly to guests before they arrive. Safeguarding matters, but so do transparency, dignity, respect and common courtesy.

Customer review rating 4.5/5

Jan H. Business - Confirmed reviews ALL

Great. The bedroom was warm and comfy. The food offered was delicious and good value for money. The staff were very helpful and friendly.

Dear Jan, Thank you for your lovely review and for rating your stay. We are delighted to hear that you found your bedroom warm and comfortable, enjoyed the food, and felt it offered good value for money. It is especially rewarding to know that our team made a positive impression with their helpful and friendly service. Your kind comments will be shared with the team, who will be pleased to know their efforts helped make your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back to ibis London Thurrock M25 for another great stay in the near future. If there is anything we can do to make your next stay perfect, please do not hesitate to let us know. We would be delighted to assist and make your visit even more enjoyable. Best Regards, Marija Reception Team

Customer review rating 3.0/5

Julie W. Friends - Confirmed reviews ALL

The hotel was very difficult to find even with Sat Nav. There were several Migrants congregating outside the door much of the time, although they were not particularly misbehaving it was not what I expected and it was unnerving. The breakfast was not worth £12.99 there was not enough choice.

Customer review rating 5.0/5

Peter M. Solo - Confirmed reviews ALL

The rooms were very comfortable and good facilities. Breakfast and dinner had lots of options.

Dear Peter, Thank you for your wonderful review. We are delighted to hear that you found your room comfortable and enjoyed the facilities available during your stay. It's also great to know that both breakfast and dinner offered plenty of choice and helped make your experience even more enjoyable. Your kind feedback is greatly appreciated and will be shared with the team, who work hard to ensure our guests have a comfortable and enjoyable stay from start to finish. We truly value your recommendation and look forward to welcoming you back to ibis London Thurrock M25 again soon for another excellent stay. Warm Regards, Marija Reception Team

Customer review rating 5.0/5

Julian W. Friends - Confirmed reviews ALL

Always a great stay here. Staff are really friendly and helpful. Comfortable bed with a good height and firm mattress. Good shower and very clean room.

Dear Julian, Thank you for your wonderful feedback . We're delighted to hear that you always enjoy your stays with us. It's especially pleasing to know that our friendly and helpful team, comfortable beds, good showers, and clean rooms helped make your visit a great one. Your comments are a fantastic encouragement to our staff, who work hard to provide a welcoming experience for every guest. We truly appreciate your continued support and look forward to welcoming you back to ibis London Thurrock M25 again soon. Kind regards, Maria Front Office Team ibis London Thurrock M25

Customer review rating 4.5/5

Anthony K. Couples - Confirmed reviews ALL

Excellent place to stay overnight or visiting lakeside shopping area. Comfortable bed, blackout curtains, surprisingly quiet as very close to the M25. For some reason, neither of us slept well? But definitely nothing to do with the hotel!

Dear Anthony, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel quiet and comfortable, and that you appreciated our convenient location for visiting Lakeside Shopping Centre. It's also great to know that you enjoyed the comfortable bed, blackout curtains, and the peaceful atmosphere despite our proximity to the M25. We're sorry to hear that you didn't sleep as well as you had hoped, although we appreciate your reassurance that this was not related to the hotel. We hope that your next visit will be even more restful. Thank you once again for your kind comments. We look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 5.0/5

Nasrin R. Couples - Confirmed reviews ALL

The room was very clean, and all the amenities were spot on. The bathroom was also really clean and well maintained. We loved the room’s atmosphere and the lighting very much. The pool table downstairs was our favourite. Overall, had a great experience and made very good memories. Memories so good that we booked again for this week. Shoutout to iomick who prepared the room for us. Thank you so much, we appreciate it.

Dear Nasrin, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such a comfortable stay and enjoyed the cleanliness of your room, the amenities provided, and the atmosphere and lighting. It's also fantastic to know that the pool table was a favourite during your visit and that you created such great memories with us. A special thank you for your kind recognition of Ionicka's, who prepared your room. I will be sure to share your comments with him, as feedback like yours is always appreciated by our team. We are especially pleased to hear that you enjoyed your stay so much that you have already booked to stay with us again this week. We look forward to welcoming you back and making your next visit just as enjoyable. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 5.0/5

Sheriff M. Solo - Confirmed reviews ALL

Good reception

Dear Sheriff, Thank you for taking the time to share your feedback and for awarding us a perfect score. We are delighted to hear that you were extremely satisfied with your stay and that you received a warm welcome from our reception team. Your kind comments are greatly appreciated and will be shared with the team. Thank you once again for your feedback. We look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 2.0/5

Jane D. Couples - Confirmed reviews ALL

The ‘not air conditioning unit’ was very noisy, along with the extractor fan that didn’t turn off. I’m quite noise intolerant & it meant I got very little sleep. On the plus side breakfast was excellent & David, breakfast server, a joy!

Dear Jane, Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed our excellent breakfast and that David made such a positive impression on you. I will be sure to pass on your kind comments to him, as he will be delighted to receive this recognition. However, I am very sorry to learn that the noise from the ventilation and extractor systems affected your sleep. We understand how important a good night's rest is, and I apologise that your experience did not meet your expectations in this regard. Your comments have been shared with our maintenance team so that they can investigate the issue. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 3.5/5

Paula S. Families - Confirmed reviews ALL

It was fine .staff were great .the room did smell abit of damp (?)but for two nights it was livable

Dear Paula, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team to be great and that you had an overall satisfactory stay with us. However, I am sorry to learn that there was a damp smell in your room. Please accept our apologies for this inconvenience. Your comments have been shared with our maintenance team so that the issue can be investigated and addressed. Thank you once again for your feedback. We appreciate your comments and hope to have the opportunity to welcome you back to ibis London Thurrock M25 in the future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 1.0/5

Harry D. Business - Confirmed reviews ALL

Staff didn't seem very friendly, room was old and dirty, bathroom smelt and was mouldy

Dear Harry, Thank you for taking the time to share your feedback. I am very sorry to learn that your stay did not meet your expectations. Please accept my sincere apologies that you found our team unfriendly and were disappointed with the condition of your room and bathroom. Cleanliness and guest service are extremely important to us, so I am particularly concerned to hear your comments regarding the smell and mould in the bathroom. Please be assured that your feedback has been shared with both our housekeeping and maintenance teams for immediate investigation and corrective action. We appreciate your honest feedback, as it helps us identify areas where we need to improve. I hope you will consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 4.5/5

Diane P. Couples - Confirmed reviews ALL

We stayed for a night on our way back from France (it meant we avoided the worst of the queues for the Dartford Tunnel). Our room had the usual comfortable Ibis bed and we had a good night's sleep. It was nice to be able to have a drink outside after a long day in the car. We had an evening meal and another couple of drinks in the bar which we enjoyed. We'd booked a package which included breakfast and overall were very satisfied with both the quality and price of our stay

Dear Diane, Thank you for your wonderful review. We are delighted to hear that you had a comfortable and enjoyable stop-over with us on your journey back from France. It's great to know that you enjoyed a good night's sleep, made the most of our outdoor seating area after a long drive, and were pleased with both your evening meal and breakfast package. We are especially pleased that you found your stay to be good value for money. Feedback like yours means a great deal to the team. Thank you for choosing ibis London Thurrock M25. We hope to welcome you back the next time your travels bring you our way. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 1.5/5

Kelechi N. Families - Confirmed reviews ALL

Although the staff were helpful and courteous, my stay was unfortunately marred by the condition of the hotel. The carpets in the older block were heavily stained, appeared unclean, and contributed to an unpleasant smell throughout the building. The rooms were also noisy, and I had to change rooms twice during my one-night stay due to these issues. Overall, the experience felt unhygienic, with a persistent unpleasant odour present throughout much of the hotel. I would strongly encourage Ibis to refurbish and upgrade the older block to bring it in line with the newer building, which appears to offer a much higher standard of cleanliness and comfort. Unfortunately, based on this experience, I would not choose to stay at this hotel again, particularly not in the older section of the property.

Dear Kelechi, Thank you for taking the time to share your feedback. While we are pleased to hear that you found our team helpful and courteous, we are very sorry to learn that the condition of the hotel did not meet your expectations. Please accept our sincere apologies for the unpleasant odour, cleanliness concerns, and noise issues you experienced during your stay. We understand how frustrating it must have been to change rooms twice during a one-night visit, and we regret the inconvenience this caused. Your comments have been shared with our Maintenance and Housekeeping teams for review and follow-up, as we continue working to improve our guests' experience. We particularly appreciate your feedback regarding the condition of the carpets and the differences you observed between the older and newer blocks of the hotel. We are sorry that your stay left you with a negative impression of our property, and we appreciate your honest feedback as it helps us identify areas where improvements are needed. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 4.0/5

Rob T. Couples - Confirmed reviews ALL

The room was very basic but was clean and comfortable, there was an intermittant odd faint sewage like smell that we could pinpoint where it was coming from. Breakfast was plentiful and very tasty

Dear Rob, Thank you for your feedback. We are pleased to hear that you found your room clean and comfortable and that you enjoyed our breakfast selection. It is also great to know that we met your expectations for your overnight stay. We are sorry to learn about the intermittent odour you experienced in your room. Please be assured that your comments have been shared with our maintenance team so that this can be investigated and addressed. We appreciate your feedback and hope to welcome you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 5.0/5

Benjamin O. Couples - Confirmed reviews ALL

It was very comfy and quiet

Dear Benjamin, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable and quiet stay with us and that you found the booking process straightforward. It is always rewarding to know that our guests enjoy a relaxing experience from booking through to departure. We truly appreciate your perfect score and look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

Staff were very good

Dear Paul, Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good stay with us and that our staff made a positive impression. Your kind comments will be shared with the team, who will be pleased to know their efforts were appreciated. Thank you for awarding us a perfect score. We look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 4.5/5

Thomas M. Solo - Confirmed reviews ALL

Very good stay very comfortable great nights sleep.

Dear Thomas, Thank you for your wonderful review. We are delighted to hear that you had a very comfortable stay and enjoyed a great night's sleep with us. Your kind feedback means a lot to the team, and we are pleased that we could provide you with a relaxing experience. We look forward to welcoming you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 2.5/5

Lee N. Couples - Confirmed reviews ALL

The stay was ok, but on arrival we noticed a damp smell in the room but put it down to maybe it hadn’t been used in a while… wasn’t until we used the shower in the e evening that we noticed there was a big crack in the shower tray and water was definitely getting through and causing damp underneath…

Dear Lee, Thank you for taking the time to share your feedback. We are pleased to hear that your overall stay was satisfactory, however, I am very sorry to learn about the damp smell and the issue with the shower tray in your room. This is certainly not the standard we strive to maintain. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our maintenance team, and we will investigate the reported crack in the shower tray immediately to ensure the issue is fully resolved. We appreciate you bringing this matter to our attention, as it helps us improve both our facilities and our guests' experience. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 1.5/5

Terrence B. Solo - Confirmed reviews ALL

Bathroom had a real problem with sewage smells. Kept door shut all the time which helped. Too tired to complain after checking in as travelling 12 hours and needed to sleep. Left at 6am

Dear Terrence, Thank you for taking the time to share your feedback. I am very sorry to hear about the sewage odour you experienced in your bathroom during your stay. This is certainly not the standard of comfort we aim to provide for our guests. I also regret that, after such a long 12-hour journey, you were unable to fully relax and enjoy your stay with us. Please be assured that your comments have been shared with our Maintenance team so that the issue can be thoroughly investigated and addressed. Had we been made aware during your stay, we would have done our best to offer assistance immediately. We appreciate your feedback, as it helps us improve our guest experience, and we hope you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Kind regards, Asta Povilaityte Assistant General Manager

Other web-users rate our hotel

  • 353 reviews 8.9/10 Location
  • 814 reviews 6.3/10 Room
  • 726 reviews 9.2/10 Service
  • 22 reviews 9.3/10 WiFi
  • 414 reviews 6.9/10 Cleanliness
  • 200 reviews 7.5/10 Breakfast

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