ibis London Thurrock M25 Hotel 2 stars

Room very small and dark was not nice hotel

Bed had a valley in the middle of it !!! How dare !!!??? Room had a stale smell and the towels are quite threadbare. They need to improve and fast! Only the air conditioner earned them any star at all .......no faulting that A/C

The room are not big. paper cups are a disappointment. Dinner ( risotto) is too expensive and a portion is too small . Shower is ok The bar service is excellent. enough seating in and outside the restaurant. Staff are marvelous and doing a very difficult job happily.

It was a little difficult to find, but very comfortable, meals nice, would stay again, convenient fot dartford tunnel, thank you.

Brilliant service and good location!

We used two rooms bouble bed for two days . All good but 209 where I stayed didn't have air cooler on the last night .I only noticed night around 10pm ..it didn't work no light. As it's too late and we were tired didn't inform the receiption.but reported on our departure. That night with hot weather was very difficult .

Very good

I found my room to have not been cleaned and was dirty from the previous guest. Not sure how that fits in with your covid protocol. Room was obviously changed when I complained but still!

Clean, Always a great stay

All good, nice clean hotel

Nice comfy beds, rooms perfect size. Fully functioning TV, friendly staff

My stay was ok however the bed was so hard and has left me with pains to this day!. Food was good and people helpful when needed!

Booked a twin disabled room and was given a double. Father and son can't share so husband had to sleep.in the car. No refund. Not impressed.

How come it’s ok for customers to smoke dope in rooms and beer garden but I can not drink a tin of beer from supermarket in the beer garden and if yours was not so expensive I would willingly buy your beer we have had to do this for last 18 months.and also you can eat takeout food when you serve it

Having stayed at this hotel many times prior to the recent covid crisis, i was somewhat disappointed on this stay. The room had a cobweb in one corner and there was a large amount of dust on the top shelf of the wardrobe. A previously half eaten Chinese meal had been left outside in the corridor on our arrival and it was there when we departed the following morning! Tv reception was very hit and miss with few channels working correctly. My main concern was the breakfast bags which consisted of an open brown bag containing various items. The croissant and pastry did not appear to be fresh and the apple provided was of poor quality. More worryingly, it was obvious that some of the bags had been "rifled" through by previous residents taking what they wanted from the bags, as the first bag I picked up was missing various items. However I would say during normal times the full English breakfast was always first class. Despite my previous comments it will not prevent me from using this hotel in future The reception staff , as always were very pleasant