Dear Thomas, Thank you for your feedback. I'm really sorry your stay ended on such a disappointing note. I can completely understand how frustrating it must have been to be locked out of your room at 6am, especially when all of your belongings were still inside. While our team did arrange another room for you, I appreciate that this didn't make up for the inconvenience and disruption to your morning. Please accept our sincere apologies for the issue with the door lock. We have shared your comments with our maintenance team so the matter can be investigated and prevented from happening again. Thank you for bringing this to our attention, and I hope we'll have the opportunity to provide you with a much better experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Matt, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, ample parking, reliable Wi-Fi, and the value offered by our bar and restaurant. It is also wonderful to know that you found your room clean and comfortable, and that our team maintained it well throughout your stay. Your kind comments mean a great deal to us, and I will be sure to share them with the team. We are especially pleased to hear that you would choose to stay with us again when visiting the area. Thank you once again for your feedback. We look forward to welcoming you back to ibis London Thurrock M25 in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Peter, Thank you for taking the time to share your feedback following your stay. I am pleased to hear that you found the hotel convenient for a stopover, appreciated the parking facilities, and enjoyed a quiet and clean room. I am sorry, however, that your dining experience did not fully meet your expectations. Your comments regarding the fish and chips and the restaurant offering have been noted and will be shared with our kitchen team for review. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear John, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant and comfortable stay with us. It's wonderful to know that your experience was smooth from arrival to departure, with quick and easy check-in, a clean and comfortable room, and a hassle-free check-out. We truly appreciate your kind comments and look forward to welcoming you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Adetutu, Thank you for your fantastic review. We are delighted to hear that you enjoyed our convenient location, friendly staff, and the welcoming environment at our hotel. Your kind feedback is greatly appreciated and serves as wonderful encouragement for our team. Thank you for choosing ibis London Thurrock M25. We look forward to welcoming you back for another excellent stay in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Johann, Thank you for your wonderful review. We are delighted to hear that you had a very pleasant stay and found our location convenient. It is especially rewarding to know that our team made a positive impact on your experience with their helpful service. Your kind feedback means a lot to us, and we will be sure to share it with the team. We truly appreciate your support and look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Andrew, Thank you for your feedback regarding your recent stay. We are pleased that you found our location convenient for Lakeside shopping and appreciated the cleanliness and comfort of your room. We understand that the surrounding industrial area may not offer the most scenic views; however, many guests find our location ideal for both business and leisure travel due to its excellent transport links and proximity to local attractions. Thank you for staying with us, and we hope to welcome you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear James, Thank you for your fantastic review and for your continued loyalty to our hotel. It is always a pleasure to welcome you back, and we are delighted to hear that you consistently have a good experience with us. Your kind words about Niko will mean a great deal to her. We are very fortunate to have such a dedicated team member, and we will be sure to pass on your compliments for keeping your room spotless. Thank you again for your ongoing support. Kind regards, Asta Povilaityte Assistant General Manager

Dear Susan, Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you found your twin room clean, comfortable, and quiet, providing exactly what you needed after a long journey. It is also great to know that you enjoyed our breakfast and that our friendly team helped make your stay even more enjoyable. We truly appreciate your kind comments and hope to welcome you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Adesola, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are pleased to hear that you found your room comfortable, appreciated the cleanliness of the hotel, and that our housekeeping team made a positive impression. It is also wonderful to know that you noticed the upgrades since your last visit. However, I was sorry to learn about the air conditioning leak in your parents' room. While the issue was brought to our attention at check-out and we were therefore unable to address it during your stay, we appreciate you taking the time to make us aware of it. Please accept our apologies for the inconvenience caused. Thank you also for your comments regarding your interaction at reception. We value all guest feedback, as it helps us improve both our facilities and the service we provide. Thank you again for your valuable comments. We hope to have the opportunity to welcome you and your family back and provide an even better experience on your next visit. Kind regards, Asta Povilaityte Assistant General Manager

Dear Kathrine, Thank you for taking the time to share your feedback. Unfortunately, the size of our rooms is fixed and is not something we can change. I am also disappointed to learn that you found a hair in the shower upon arrival. Cleanliness is very important to us, and this is certainly not the standard we strive to provide. Please be assured that I have shared your comments with our housekeeping team so that additional attention can be given to our room inspection procedures. Regarding the rate, I am sorry that you did not feel your stay represented good value for money. Room rates can vary depending on demand and booking conditions, and I appreciate your feedback regarding the price paid through your booking agent. Thank you once again for your comments. Feedback such as yours helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards, Asta Povilaityte Assistant General Manager

Dear Joseph, Thank you for taking the time to share your feedback. I am pleased to hear that you found our hotel to be well located. However, I am sorry to learn that your stay did not fully meet your expectations. Please accept my apologies for the unpleasant odour you experienced in the bathroom and room. This is certainly not the standard we aim to provide, and I have shared your comments with our maintenance team so that the issue can be investigated and addressed. I also appreciate your feedback regarding the bathroom facilities and the lack of a suitable place to store personal soap. Guest comments such as yours help us identify areas where we can improve. Furthermore, I am sorry to hear that our restaurant team did not come across as friendly during your visit. Providing warm and welcoming service is very important to us, and I will ensure your comments are shared with the team as a reminder of the high standards of hospitality we strive to deliver. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Asta Povilaityte Assistant General Manager

Dear h., Thank you for your wonderful rating and for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and were very happy with the service you received. Your kind comments mean a great deal to our team, and I will be sure to share them with everyone. Thank you for choosing ibis London Thurrock M25. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Olaniyi, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and found our hotel to be a very nice place. It's especially pleasing to know that our staff members made a positive impression with their friendly service. We truly appreciate your kind comments and your excellent rating of 90/100. We look forward to welcoming you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Mathias, Thank you for your kind feedback. We are pleased to hear that you found our location convenient and appreciated the safety and availability of our parking facilities, as well as the efficiency of our check-in process. We look forward to welcoming you back in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Esther, Thank you for your wonderful review and for awarding us a perfect score. I am delighted to hear that you enjoyed your stay and that our team made such a positive impression. It is great to know that you found our staff lovely and helpful, the beds comfortable, and our location convenient for visiting the many shops and restaurants nearby. I'm also pleased that our complimentary parking added to your experience. Thank you as well for your suggestion regarding a communal microwave. We always value guest feedback and appreciate you taking the time to share your thoughts, as it helps us identify ways to improve our facilities and services. We truly appreciate your loyalty and are thrilled to hear that you will keep coming back. We look forward to welcoming you again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Adebayo, Thank you for your excellent review and for awarding us a perfect score! We are delighted to hear that you enjoyed our convenient location and the pleasant atmosphere of the hotel. It is always rewarding to know that our guests have had a comfortable and enjoyable stay. We truly appreciate your feedback and look forward to welcoming you back to ibis London Thurrock M25 in the near future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Victoria, Thank you for your fantastic review and for awarding us a perfect score! We are delighted to hear that Jolanta and Erika made such a positive impression during your stay. Your kind recognition means a great deal to them and to the entire team. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear John, Thank you for taking the time to share your feedback and for awarding us a perfect score! We are delighted to hear that you had everything you needed for a comfortable working stay. It's wonderful to know that you enjoyed our breakfast, found your room clean, and experienced great service from our team. Your kind comments mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back on your next visit. Kind regards, Asta Povilaityte Assistant General Manager