ibis London Thurrock M25 3 stars

Customer review rating (ALL Rating) 4.3/5 484 reviews

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Description

Hotel extras

  • Just one mile away from Lakeside shopping centre

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

Our accommodation(s)

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Hotel location

ibis London Thurrock M25

Weston Avenue, West Thurrock, Essex
RM20 3JQ GRAYS
United Kingdom

GPS:51.477455, 0.268539

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGGS

Feeling peckish. You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  484 reviews

TripAdvisor Rating  3.8/5  1,076 reviews

Surprised at this hotel- great lil stop off ;)

TripAdvisor rating 4.0/5

ilovetogetaway30 TripAdvisor review

Arrived for a weekend and honestly have no complaints( unlike me lol). Staff welcoming and pleasant upon arrival. Good location to access shopping centre and many other shops . Clean reception area. Room-Bed comfy enough for 2 nights. Shower power adequate. Room size was good. Cleaners daily although we declined. Breakfast was a small but decent variety. Avu a helpful member of staff along with all the team really on the weekend of 30th jan 26- thank you Regularly saw cleaners- working! keeping the areas smelling fresh and looking bright which was nice to see. Would definitely recommend a stop off at this hotel. Keep up the good work :)

Just right night before Tilbury Cruise

TripAdvisor rating 4.0/5

Mary W TripAdvisor review

Very good. Nice & clean. Lovely customer service from the staff. Enjoyed dinner. Good value. Will definitely stay again....thank you

Excellent stay

TripAdvisor rating 5.0/5

gilberto0183 TripAdvisor review

One week stay, the facilities were impeccable, and the staff at reception and the bar were very attentive. I hope back son.

Customer review rating 1.5/5

Vivrut A. Business - Confirmed reviews ALL

Had explicitly mention while booking that I need a quiet room with a view as it is a business trip. There was so much disturbance during the entire stay. People were constantly talking late at night outside the room. There were dogs barking as guests had dogs staying with them. Completely disappointed with this stay.

Dear Vivrut, Thank you for sharing your experience with us, and we are genuinely sorry to hear how disappointing your stay was. We fully understand how important peace, quiet, and comfort are during a business trip, and it is very upsetting to know that we did not meet your expectations. We sincerely apologise for the disturbances you experienced, including noise from other guests and dogs. While we are a dog-friendly hotel, this should never come at the expense of another guest’s comfort, and we are truly sorry for the inconvenience this caused you. Please know that our reception team is available 24/7, and had we been aware of the issues during your stay, we would have been more than happy to assist immediately by speaking with the guests involved or exploring alternative options to improve your comfort. Once again, we are very sorry for your experience and appreciate you taking the time to share your feedback. It helps us identify where we can do better, and we hope to have the opportunity to restore your confidence in us in the future. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 5.0/5

David H. Business - Confirmed reviews ALL

Once again, I enjoyed a very comfortable stay. All the staff I've encountered are extremely helpful and professional, but Jolanta really is a superstar! Thanks for a smooth stay.

Dear David, Thank you very much for your kind feedback. It is truly a pleasure to have you staying with us once again, and we are delighted to know that you are enjoying a comfortable and smooth stay. Your continued loyalty means a great deal to us. We are especially pleased to hear your lovely comments about our team, and I will be sure to personally pass your kind words on to Jolanta, she will be absolutely delighted. Please do not hesitate to let us know if there is anything at all we can assist you with during your stay. We wish you continued comfort and look forward to taking great care of you. Kind regards, Asta Povilaityte Assistant General Manager

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Other web-users rate our hotel

  • 377 reviews 9.2/10 Location
  • 848 reviews 5.8/10 Room
  • 741 reviews 9/10 Service
  • 16 reviews 8.9/10 WiFi
  • 450 reviews 4.7/10 Comfort
  • 412 reviews 6.4/10 Cleanliness
  • 192 reviews 7.3/10 Breakfast

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