Dear Barbara, Thank you for taking the time to share your feedback following your stay with us. I am delighted to hear that you found your room comfortable, quiet, and enjoyable overall. It is always pleasing to know that our guests have had a relaxing stay. However, I am very sorry to learn that our cooked breakfast did not meet your expectations. We appreciate your honest comments regarding the quality of the sausages, bacon, and scrambled eggs. Please accept my sincere apologies for this disappointing experience. Your feedback has been shared with our kitchen team for review, as maintaining a high standard of food quality is extremely important to us. We are grateful that you brought this matter to our attention, as guest feedback helps us identify areas where we can improve. Thank you once again for your comments, and we hope to have the opportunity to welcome you back to ibis London Thurrock M25 and provide you with an even better experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Stephen, Thank you so much for your fantastic review. We are delighted to hear that you enjoyed your stay with us and found the check-in process swift and welcoming. It's wonderful to know that you appreciated the cleanliness of your room, the powerful shower, and our pleasant bar area. We're especially pleased that our WiFi met your needs while working from the hotel, allowing you to stay connected without interruption throughout the day. Thank you for your kind recommendation. Feedback like yours means a great deal to our team, and we look forward to welcoming you back to ibis London Thurrock M25 on your next visit. Kind regards, Asta Povilaityte Assistant General Manager

Dear Stacy, Thank you for taking the time to share your feedback. I am pleased to hear that, overall, your stay was satisfactory. However, I am very sorry to learn that you experienced issues with the TV in your room. I completely understand how frustrating this must have been, especially as you spent a significant amount of time in the room and had to rely on your mobile data instead. Please accept our sincere apologies for the inconvenience caused. We have shared your comments with our maintenance team so that the issue can be investigated and resolved. I am also sorry to hear that the room felt too warm during your stay. We appreciate you bringing these matters to our attention, as guest feedback helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, Asta Povilaityte Assistant General Manager

Dear Linda, Thank you so much for your wonderful review. We are delighted to hear that you found our team friendly and that the cleanliness of the hotel exceeded your expectations. Your comment that we were "not lacking in any way" is truly rewarding for us to read and will be shared with the whole team. Thank you for choosing ibis London Thurrock M25. We greatly appreciate your kind feedback and look forward to welcoming you back again soon. Kid regards, Asta Povilaityte Assistant General Manager

Dear Becky, Thank you for taking the time to share your feedback. We are delighted to hear your kind comments about our team. Knowing that you found our staff friendly, helpful, and welcoming means a great deal to us. However, I am sorry to hear that your room felt cold and that there was an unpleasant smell during your stay. This is certainly not the experience we want our guests to have. Please accept our sincere apologies. Your comments have been shared with our housekeeping and maintenance teams so that we can investigate and address these issues. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay. Kind regards, Asta Povilaityte Assistant General Manager

Dear Trevor, Thank you so much for your wonderful review. We are delighted to hear that you had a relaxing stay with us and that our team made such a positive impression. Your kind comments about our friendly, polite, and attentive staff mean a great deal to us. It's also lovely to know that you found your room clean and comfortable, enjoyed a good night's sleep, and were pleased with the shower facilities. Thank you for choosing ibis London Thurrock M25. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Saul, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your room clean, tidy, and comfortable. We also appreciate your comments regarding the breakfast selection. We're sorry to hear that the options available did not fully meet your expectations. Guest feedback is incredibly valuable, and we will certainly take your suggestions for additional breakfast items, including more meat-free options, into consideration. Thank you once again for your review. We are pleased that you enjoyed your stay overall and hope to welcome you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear Helen, Thank you for taking the time to share your feedback. We are delighted to hear that our location was convenient for your overnight stay and that you found your room clean and comfortable for your needs. It is especially lovely to know that our team made you feel welcome and looked after throughout your visit. Thank you for your kind comments. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis London Thurrock M25 again soon. Kind regards, Asta Povilaityte Assistant General Manager

Dear George, Thank you for your rating and for being a loyal guest! We're delighted to hear that you had another excellent stay with us, and that you found the hotel clean and enjoyed our breakfast. It's always rewarding to receive such positive feedback, and we'll be sure to share your kind comments with the team. We're thrilled that we continue to meet your expectations, and if there's anything we could do to make your next stay perfect, we'd love to hear your suggestions. We look forward to welcoming you back to ibis London Thurrock again soon. Best Regards, Front Office Team Ibis London Thurrock M25

Dear Steven, Thank you for your feedback. We're sorry to hear that the room layout was not convenient for you and that the position of the kettle and plug sockets made your stay less comfortable. We understand how important a practical room setup is, especially when space feels limited around the bed. We appreciate your comments and will share them with our team for review. We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind Regards, Front Office Team Ibis London Thurrock M25

Dear Paul, Thank you for taking the time to share your feedback and for rating your stay. We are pleased to hear that you found your stay comfortable overall. However, we are sorry to learn that some areas of the room fell short of your expectations, and that you found the food to be greasier than anticipated. Your comments are valuable to us and have been shared with the relevant teams for review. Feedback such as yours helps us identify opportunities to improve both our facilities and dining experience. We appreciate your honest feedback and hope that, despite these points, you had an enjoyable stay. We would be delighted to welcome you back to ibis London Thurrock M25 for an improved stay in the future. Best Regards, Marija Reception Team

Dear Jurgita, Thank you for your wonderful review and for awarding us a perfect score! We are delighted to hear that you found our team friendly and welcoming, and that you enjoyed a comfortable night's sleep on our mattresses. It's also great to know that our convenient location, with easy access to the A13, M25, and Dartford Crossing, helped make your stay even more enjoyable. Your recommendation means a great deal to us, and we truly appreciate your kind comments. We look forward to welcoming you back to ibis London Thurrock M25 for another excellent stay in the future. Warm Regards, Marija Reception Team

Dear Idris, Thank you for your wonderful rating and for taking the time to share your experience. We are delighted to hear that you found our hotel easy to locate and that your room was clean and comfortable. It is especially rewarding to know that our team’s polite and helpful service helped make your stay an enjoyable one. We are also pleased that you appreciated our complimentary parking, which is indeed a great convenience for many of our guests. Thank you for your kind recommendation and for choosing to stay with us. We are thrilled to hear that you plan to return, and we look forward to welcoming you back to ibis London Thurrock M25 for another excellent stay in the future. Kind Regards, Marija Reception Team

Dear Tony, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay, particularly the comfortable bed and our accommodation. It's wonderful to know that you found the rest of your experience to be great. We are, however, sorry to learn that the Full English breakfast was not served at the temperature you expected. Please accept our apologies for this disappointment. Your comments have been shared with our Food & Beverage team to help us improve and ensure a consistently high standard for all our guests. We truly appreciate your feedback and are pleased that, despite this issue, you had an enjoyable stay overall. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that fully meets your expectations. Kind Regards, Marija Reception Team

Dear Salim, Thank you for taking the time to share your feedback and for rating your stay. We are delighted to hear that we provided a comfortable stop during your journey and that our location was convenient for your visit. Being close to Lakeside Shopping Centre and the many restaurants nearby is certainly a benefit that many of our guests enjoy. It is also wonderful to know that you found your room comfortable and enjoyed your stay with us. Thank you once again for your kind comments. If there is anything we can do to make your next stay perfect, we would love to hear your suggestions. We look forward to welcoming you back to ibis London Thurrock M25 in the future. Warm Regards, Marija Reception Team

Dear Luke, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the bed comfortable, the room clean, and that all facilities were functioning well during your visit. We are sorry to learn that noise from the Dartford Crossing affected your stay. As our hotel is conveniently located close to major transport links, some rooms may occasionally experience external noise. We appreciate your comments and understand how this may impact guest comfort. We also appreciate your observations regarding the room décor. While we continually maintain our rooms to ensure they are clean and comfortable, guest feedback such as yours helps us identify areas where improvements can be made. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm Regards, Front Office Team Ibis London Thurrock M25