ibis London Thurrock M25 3 stars

Customer review rating (ALL Rating) 4.2/5 483 reviews

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Description

Hotel extras

  • Just one mile away from Lakeside shopping centre

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

Our accommodation(s)

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Hotel location

ibis London Thurrock M25

Weston Avenue, West Thurrock, Essex
RM20 3JQ GRAYS
United Kingdom

GPS:51.477455, 0.268539

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGGS

Feeling peckish. You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  483 reviews

Customer review rating 2.0/5

Nicola T. Families - Confirmed reviews ALL

I booked a 2 night stay 3 times out card didn’t work for the room The sink smelt of rotten eggs and the breakfast was awful

Customer review rating 3.0/5

Sarayut J. Solo - Confirmed reviews ALL

I’m trying to reach out for room service because I was arriving at night and there is no restaurant around. In the room there is a QR code to scan for the services/menu and it said we have to whatsapp for the service or call the number. I did try both but no answer.

Customer review rating 4.0/5

Tristan M. Business - Confirmed reviews ALL

Nice room, nice food all good

Dear Tristan, Thank you for your positive feedback regarding your recent stay. We are pleased to know that you found our location convenient and enjoyed the room and food offerings. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Asta Povilaityte Assistant General Manager

Customer review rating 1.5/5

Taran B. Couples - Confirmed reviews ALL

Staff were lovely, quick check in Got given a twin accessible room instead of a double with a double bed like I had booked Heater was very temperamental and so was the shower very quickly going from hot to cold to hot again The bathroom stunk of sewage so had to keep the door closed Tv kept turning off randomly or getting stuck on the ibis screensaver No plug points by the bed and not many in the room in general No bin in the room Sink wouldn’t drain unless stopper was completely removed

Dear Taran, Thank you for sharing your feedback, and I am very sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide, and I sincerely apologise for the inconvenience caused. I’m sorry that you were allocated a twin accessible room instead of the double room you booked, and for the problems with the heating, shower temperature, bathroom smell, and TV. Your comments about the lack of plug points, missing bin, and the sink not draining properly have also been noted. These matters should have been addressed immediately, and I regret that we were not made aware during your stay. Please be assured that your feedback has been passed on to the relevant teams so we can investigate and correct these issues as a priority. Thank you again for bringing this to our attention. Kind regards, Asta Povilaityte Assistant General Manager

Customer review rating 4.5/5

Olujide O. Solo - Confirmed reviews ALL

Clean room. Prompt check in.

Dear Olujide, Thank you so much for your lovely feedback! We're delighted to hear that you found us a hidden gem in Thurrock and that you enjoyed a clean room and a smooth, prompt check‑in. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Kind regards, Asta Povilaityte Assistant General Manager

Other web-users rate our hotel

  • 365 reviews 9.1/10 Location
  • 848 reviews 5.8/10 Room
  • 736 reviews 9.1/10 Service
  • 16 reviews 7.6/10 WiFi
  • 452 reviews 4.9/10 Comfort
  • 413 reviews 6.6/10 Cleanliness
  • 195 reviews 7.2/10 Breakfast

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