Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,050 reviews

Mercure London Paddington Hotel - Image 1
Mercure London Paddington Hotel - Image 2
Mercure London Paddington Hotel - Image 3
Mercure London Paddington Hotel - Image 4

Description

Hotel extras

  • Situated right next to Paddington Station, the hotel offers excellent transport links.

  • Stylish and contemporary design, providing a serene setting that contrasts with the busy city.

  • Guests can enjoy a 24-hour gym and an on-site restaurant that serves food and drinks all day.

  • Just a 5-minute walk from the city's largest Royal Park, Hyde Park, offering an oasis of calm.

  • Offering a variety of meeting rooms tailored to cater to the needs of business professionals.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,050 reviews

TripAdvisor Rating  3.5/5  2,465 reviews

Nice location but rooms need updating

TripAdvisor rating 3.0/5

Mark H Couples - TripAdvisor review

This is the first time I’ve used the Mercure and the experience is very average. The rooms are very small and in need of updating badly. Dark furniture in a small room makes it feel smaller. Shower is good and the bathroom is decent. The staff looked really unhappy when we interacted with them with the exception of the reception team. Breakfast at Benny and Jerry’s is ok although you need to have a voucher from reception which is faff….plus check what’s allowed before you select. The Mercure is in a great location and near to Paddington and Edgware Road tube stations and there are plenty of buses and taxis.

Dear Mark H, Thank you for sharing your experience at the Mercure. We’re glad you enjoyed our convenient location. We apologize if the room size and decor did not meet your expectations. We are in the process of updating our rooms to enhance our guests’ experience. We’re concerned to hear that some of our staff did not appear happy during your interactions. We will address this internally to ensure our team provides the warm, welcoming service we’re known for. We appreciate your feedback on breakfast and will work to streamline the voucher process. We value your input and hope to welcome you back to a refreshed and improved Mercure. Kind Regards, Imed Chikhaoui

Good room and shower.

Customer review rating 5.0/5

David G. Business - Confirmed reviews ALL

Polite and helpful staff. Stayed many times and this time was in the biggest and best room yet.

Dear David G., Thank you for your continued patronage and for taking the time to share your positive experience. We’re delighted to hear that you found the room and shower to your satisfaction, and that our staff’s politeness and helpfulness stood out to you. It’s great to know that we were able to provide you with our biggest and best room during your recent visit. We look forward to your next stay, and we hope to continue exceeding your expectations. Kind Regards, Imed Chikhaoui

Small room but our stay was ok

Customer review rating 4.0/5

George Couples - Confirmed reviews ALL

Pity the air-conditioning was not working during our stay

Dear George M., Thank you for taking the time to share your feedback. We’re glad to hear that your overall stay was satisfactory, even though the room was on the smaller side. We sincerely apologize for the inconvenience caused by the air-conditioning not functioning properly. We understand how important a comfortable environment is, and we’re addressing this issue promptly to ensure it doesn’t affect future stays. We appreciate your understanding and hope to welcome you back under more comfortable conditions. Kind Regards, Imed Chikhaoui

Excellent location, room cleanliness.

Customer review rating 4.5/5

Kwok W. Friends - Confirmed reviews ALL

Staff very good hospitality.

Dear Kwok Choi W., Thank you for your positive feedback! We’re thrilled to hear that you enjoyed the excellent location and cleanliness of our rooms. It’s also great to know that our staff’s hospitality met your expectations. We look forward to welcoming you back soon! Kind Regards, Imed Chikhaoui

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Toiletries design is difficult for staff to estimate levels... so not always refilled. Toiletries could be better colour coded to distinguish them more easily

Dear Richard C., Thank you for taking the time to share your feedback with us. We’re glad to hear that your stay was overall a good experience. We acknowledge your comments regarding the toiletries. We understand that the current design may not make it easy for our staff to estimate the remaining levels, and we apologize for any inconvenience this has caused. Your suggestion to color code the toiletries for better distinction is an excellent one, and we will certainly consider implementing this to improve our service. We are committed to ensuring our guests have a comfortable and enjoyable stay, and your input is invaluable in helping us achieve that goal. We hope to welcome you back soon and provide an even better experience. Kind Regards, Imed Chikhaoui

In partnership with TripAdvisor

Other web-users rate our hotel

  • 997 reviews 9.5/10 Location
  • 1,405 reviews 4.4/10 Room
  • 896 reviews 7.6/10 Service
  • 16 reviews 7.9/10 WiFi
  • 993 reviews 2.2/10 Comfort
  • 368 reviews 5.5/10 Cleanliness
  • 305 reviews 6.4/10 Value
  • 260 reviews 2.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in London