Mercure London Paddington Hotel 4 stars

First London hotel stay since March 2020! Friendly staff, lovely room, great breakfast. Only minor issue was that when I arrived at 8pm room service had already finished.

It was a short stay but the room was immaculate. I had an evening meal and breakfast and they were both cooked perfectly. The staff were very welcoming. I'd recommend it to others who need to stay near Paddington and central London.

Good service during lockdown and late arrival. Breakfast service early morning was acceptable only.

All of the above

Very good

Whilst the hotel is a good standard it is a shame that they choose not to offer a bottle of still water with the room. Most 3 star and above hotels now offer free water and it’s difficult to explain why Mercure don’t feel this important

Very nice room and all amenities are all working. Good location

Room was comfortable and the restaurant room service was great!

Peaceful and relaxing.

Mostly this hotel met our needs, but the porridge at breakfast on all 4 days was never properly cooked (still some raw rolled oat flakes in dish), and most days was liquid on top and thicker at bottom (not stirred to mix water and oats during cooking), and on the first day no spoon was supplied to eat it with. Once I stirred the porridge up, and left it for 5 mins so uncooked flakes cooked in the heat of the dish it was OK. Also, asked for my breakfast to be delivered to my room between 8:00 and 8:30 (the way that COVID-19 lock-down forced the breakfast to be provided), but on all 4 days of stay it was brought to the door up between 6 and 10 minutes earlier, and on one occasion while I was still in the shower! Otherwise, all the staff were very helpful, and the stay was pleasant.

I stay here once a month. Staff always friendly and helpful, hotel is always clean. It is close to many restaurants and Paddington train station, so very convenient.

I booked to stay at the Hotel in Praed Street but on arrival I found it was closed and I proceeded to the next closest Mercure Hotel which luckily was only a matter of minutes away. This was most inconvenient

This is a review for Hyde Park as Paddington was closed. On arrival was charged AGAIN for my stay as you have changed your booking systems and now take payment before arrival. I am a gold member and after showing my card I was given the smallest room in the hotel. Didn't find out until the 3rd night of my stay that food was being delivered via room service. The star trek type do not disturb panel near the door in my room was only diminished in lux output by the green led on the AC unit shining through the grill to enable me the poorest nights sleep I have ever had. Walls are paper thin and noise from other rooms is above tolerance for myself. In short if this was the only hotel left for a nights stop in London I would sleep in my car. The surrounding area whilst I'm sure was once a extremely desirable place to live is now marred by what I assume is an asylum refuge with the murder scene mattress' propped up for all to see on the way up to the hotel and the homeless shelter next door. Whilst I had no issues with this I am a 19 stone gruff Northern bloke, my wife has no problems with looking after herself but I wouldn't want her to be out there by herself. I booked Paddington but it is closed and has been for some time looking at the hotel as I passed it to Hyde Park. Payment was taken and a different hotel given but this is beyond acceptable. I have had no issues throughout this pandemic and have stopped in many of your hotels but this has massively marred my experience and I will now think twice before booking with All Accor app.

One of the best locations in London for getting around and doing business. The check in was very smooth, Bogdan was very helpful in organizing a late check out with no drama. A good set up with the Guffunkel Restaurant next door.

Executive room good size and comfortable bed. Staff were very helpful including General Manager whom I had communicated with before hand. Small problems / and requests dealt with in a timely fashion. If using Paddington Station then ideal location with good connections to rest of London.