Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,127 reviews

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Mercure London Paddington Hotel - Image 1
Mercure London Paddington Hotel - Image 2
Mercure London Paddington Hotel - Image 3
Mercure London Paddington Hotel - Image 4
144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly 4-star hotel

  • Next to Paddington Station with 15-minute train to Heathrow Airport

  • 24-hour gym, Italian-American restaurant, popular bar, free WiFi and air-conditioning

  • 5-minute walk to the city's largest royal park, Hyde Park

  • Fully-equipped conference rooms for up to 40 delegates

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with king-size bed

Photo out of - Executive Room with king-size bed

Treat yourself to our Privilege Room (approx. 26sqm) with a 200cm wide bed, A/C, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, Nespresso machine, minibar, complimentary toiletries, bathrobes & slippers & bathtub.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Elegant Superior Room (approx. 26sqm) with 2 x 100cm wide single beds, A/C, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, Nespresso machine, minibar, ironing facilities, complimentary toiletries, bathrobes & slippers.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy one of our Classic Rooms (approx. 16sqm) with a 135cm wide bed, air conditioning, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries & bottle of water.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay in our standard compact room (approx. 10sqm) with a small 100cm wide restricted access single bed, air conditioning, WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries & bottle of water.

Max. number of persons
1
Area
From 10 m² / 107 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy one of our Classic Rooms (approx. 20sqm) with 2 x 100cm wide single beds, air conditioning, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries and bottle of water.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay in our standard compact room (approx. 14sqm) with a 120-135cm wide restricted access bed, A/C, complimentary WiFi, 42" flat screen TV, safe, tea & coffee making facilities, ironing facilities, complimentary toiletries & bottle of water.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • LONDON HEATHROW Additional charge
  • LHR Additional charge

In hotel

Hotel informations

  • 86 rooms
  • 86 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Business

4 Meeting rooms

Business Center

  • Self service business center

Well-being

The Gym

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 34.98 € 30 GBP Per day

HOTEL BAR

Photo out of - HOTEL BAR

Hotel Bar offers a wide range of wine, beer and spirits.

Bar Type
LOBBY BAR
Capacity
10
Telephone +44 20 7706 8888

Hotel Bar offers a wide range of wine, beer and spirits.

All guests at our luxury hotel in Paddington are welcome to use the free fitness facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,127 reviews

Customer review rating 5.0/5

Michael T. Couples - Confirmed reviews ALL

Dear Michael, Thank you for taking time to leave us a wonderful review, we are glad you enjoyed your stay with us and liked all aspects of the hotel and the unbeatable location. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 4.5/5

Amanda H. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Stefan G. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for returning to Mercure Paddington and for sharing such detailed and constructive feedback. We are pleased to hear that your stay was more pleasant this time and that you noticed the efforts made following your previous visit. I am particularly sorry, however, that you once again experienced difficulties with your prepaid business booking. I completely understand how frustrating it must be to have to discuss payment again on arrival when the reservation has already been secured and prepaid in advance. This should be clear and seamless for you, and we certainly do not want our guests to have to repeat the same conversation during every stay. We appreciate you highlighting that this appears to be a system-related issue rather than an issue with our team. Your comments are very valuable, and I will make sure they are shared with our relevant management and reservations teams so that we can investigate how these bookings are being received and ensure prepaid and pre-authorized reservations are correctly identified. Thank you again for your continued trust and for your excellent 90/100 rating. We truly appreciate your feedback and hope that on your next visit we can provide the smooth and effortless experience you should expect from us. Warm regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 4.5/5

Claire B. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your lovely feedback. We are delighted to hear that you found our staff helpful and friendly. It is always wonderful to know that our team made you feel welcome and looked after during your stay. Your kind words will be shared with the team, as recognition like this means a great deal to us and encourages everyone to continue providing warm and personal service. We truly appreciate you choosing Mercure Paddington Hotel and hope to welcome you back again soon. Warm regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 4.5/5

Russell C. Solo - Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful review. It truly means a lot to us to hear such lovely feedback about our team and the hotel. We are especially delighted to know that every member of staff you met was friendly, polite and helpful. Creating a warm and welcoming atmosphere for our guests is something we care deeply about, so your kind words are a fantastic encouragement to the whole team. We are also pleased that you found the hotel clean, comfortable and modern. It is wonderful to know that you enjoyed your stay with us and felt well looked after throughout. Thank you again for choosing Mercure Paddington Hotel. We would be absolutely delighted to welcome you back in the future. Warmest regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Dear Michael, Thank you for taking time to leave us a wonderful review, we are glad you enjoyed your stay with us and liked all aspects of the hotel and the unbeatable location. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 4.5/5

Amanda H. Solo - Confirmed reviews ALL

Very satisfied with customer service and the quality of hotel

Customer review rating 4.5/5

Stefan G. Business - Confirmed reviews ALL

The stay was more pleasant this time compared to my previous visit, and it was clear that efforts had been made to address the issues raised during my last stay. Unfortunately, these improvements were not entirely successful. This is not due to the staff, but rather appears to be the result of underlying system-related issues that seem to become particularly noticeable at this property. Unfortunately, reservations made through our business travel partner, where the stay has already been secured and prepaid by credit card in advance, are not properly recognized by the system. As a result, discussions regarding payment start all over again during every stay. The system should be improved to address this issue and ensure that prepaid and pre-authorized bookings are correctly identified

Dear Guest, Thank you very much for returning to Mercure Paddington and for sharing such detailed and constructive feedback. We are pleased to hear that your stay was more pleasant this time and that you noticed the efforts made following your previous visit. I am particularly sorry, however, that you once again experienced difficulties with your prepaid business booking. I completely understand how frustrating it must be to have to discuss payment again on arrival when the reservation has already been secured and prepaid in advance. This should be clear and seamless for you, and we certainly do not want our guests to have to repeat the same conversation during every stay. We appreciate you highlighting that this appears to be a system-related issue rather than an issue with our team. Your comments are very valuable, and I will make sure they are shared with our relevant management and reservations teams so that we can investigate how these bookings are being received and ensure prepaid and pre-authorized reservations are correctly identified. Thank you again for your continued trust and for your excellent 90/100 rating. We truly appreciate your feedback and hope that on your next visit we can provide the smooth and effortless experience you should expect from us. Warm regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 4.5/5

Claire B. Families - Confirmed reviews ALL

Staff were very helpful and friendly

Dear Guest, Thank you very much for your lovely feedback. We are delighted to hear that you found our staff helpful and friendly. It is always wonderful to know that our team made you feel welcome and looked after during your stay. Your kind words will be shared with the team, as recognition like this means a great deal to us and encourages everyone to continue providing warm and personal service. We truly appreciate you choosing Mercure Paddington Hotel and hope to welcome you back again soon. Warm regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 4.5/5

Russell C. Solo - Confirmed reviews ALL

Staff were fabulous not one member of staff was rude or unhelpful. Everyone very happy and polite. The hotel itself is clean and very comfortable and modern.

Dear Guest, Thank you so much for your wonderful review. It truly means a lot to us to hear such lovely feedback about our team and the hotel. We are especially delighted to know that every member of staff you met was friendly, polite and helpful. Creating a warm and welcoming atmosphere for our guests is something we care deeply about, so your kind words are a fantastic encouragement to the whole team. We are also pleased that you found the hotel clean, comfortable and modern. It is wonderful to know that you enjoyed your stay with us and felt well looked after throughout. Thank you again for choosing Mercure Paddington Hotel. We would be absolutely delighted to welcome you back in the future. Warmest regards, Izabela Lang Duty Manager Mercure Paddington Hotel

Customer review rating 0.5/5

Angharad P. Couples - Confirmed reviews ALL

Yes — I’d include that, but phrase “I feel we were misled into staying” rather than “tricked,” as it sounds stronger and more credible in a formal complaint. Dear Imed, I am writing to make a formal complaint regarding my recent stay at Mercure London Paddington from Friday 14th August until Monday 17th August. Unfortunately, my stay was seriously disrupted by the hotel’s lack of water, and I am extremely disappointed with the way this situation was handled. When we checked into our room on Friday, there was no water coming through. What I find particularly unacceptable is that we were not advised of this issue at check-in. Had we been told, we could have made an informed decision about whether to stay at the hotel or make alternative arrangements. Instead, we only discovered there was no water when I went to get ready for the evening. I had a booking at The Shard at 7:30pm and, because there was no water, I was unable to shower or properly get ready. This was particularly unacceptable given that London was experiencing a heatwave and the weather was extremely hot. I contacted reception to complain and, following a second call, the receptionist, offered us the use of a room at a sister hotel so that we could get ready. However, by this point it was already too late. We were already running significantly late for our booking, and travelling to another hotel simply wasn’t a practical solution at that stage. As a direct result of the water issue, I arrived more than an hour late for my booking at The Shard and was still charged for the booking. This meant that I lost money on an experience I had planned and paid for in advance, through no fault of my own. What makes this particularly frustrating is that had I been told at check-in that there was no water, I would not have checked into the hotel at all. I would have made alternative arrangements and found somewhere else to stay where I could actually shower and get ready for my evening plans. Instead, we were allowed to check in without being informed of a significant issue with one of the most basic facilities a hotel provides. As a result, I feel that we were misled into staying at the hotel, because we were not given the information we needed to make an informed decision before accepting the room. I appreciate that unexpected problems can occur and that not every issue is necessarily within the hotel’s control. However, failing to inform guests about a serious water supply problem is entirely different. The hotel had an opportunity to tell us at check-in, and had we known, we could have avoided the situation altogether. Offering a room at a sister hotel only after I had made a second complaint was unfortunately too late to rectify the damage that had already been caused. It did not resolve the fact that I had missed my booking and incurred a financial loss as a result. This completely ruined the first evening of our stay and had a significant impact on what was supposed to be an enjoyable trip to London. I would therefore like this matter to be formally investigated. I am requesting appropriate compensation for the disruption to my stay, as well as consideration of the money I lost on my Shard booking as a direct consequence of the hotel’s failure to inform us about the water issue. I look forward to receiving a full response and a satisfactory resolution to this complaint. Kind regards, Angharad P.

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

Staff were helpful... room was clean... but very tiny... as a gold member I thought that we might have been offered an upgrade...

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

When we arrived the lifts were not working and we were told they soon will be so we completed the check in to find out later that it wouldn’t be fixed as there is a part needed and required shipping We were on fourth floor and had lots of luggage The staff did take luggage up but my husband and my son helped I even carried my carry on down the stairs, we just felt bad for the staff The rooms were tiny and the bathroom was not clean when we arrived

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very nice place, friendly staff, would have given top marks if the lift had not been broken!

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly, welcoming. We were grateful to the porter for assisting us with our luggage as the lift was out of service. The room was clean & comfortable although a bit smaller than we expected. Great breakfast at Bella Italia. We will be back. Thank you.

Customer review rating 3.5/5

Stella A. C. Families - Confirmed reviews ALL

While the staff were lovely, the bed comfortable there were factors that were awful. The safe was ground level inside a dark cupboard making it nigh on impossible for two 80 year olds to use. The picture on the app bore no resemblance to the room we thought we were getting by upgrading .. The bath/shower was so close to the toilet us two oldies had great difficulty getting in and out . The toilet was so low we found it a struggle standing up again . Not the hotels fault.. but the lift was out of order.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mercure London Paddington Hotel. I am pleased to read that you found our team to be lovely and that you had a comfortable night's sleep. Your kind words about our staff are greatly appreciated and will be shared with the team. At the same time, I am very sorry to learn that several aspects of your room did not meet your expectations. I understand how the positioning of the safe, the bathroom layout, and the low toilet height would have presented genuine challenges, particularly during your stay. I also regret that the upgraded room did not reflect the images you had seen, and I appreciate your comments regarding this, as accurate representation is very important to us. I would also like to apologies for the inconvenience caused by the lift being out of service during your visit. Although this was due to an unforeseen technical issue, I fully appreciate the impact it had on your stay. Your feedback is invaluable and has been shared with the relevant departments as we continually review ways to improve both our facilities and the information we provide to our guests. Should you choose to stay with us again, please do not hesitate to contact us directly before your arrival so we can do our best to allocate a room that better suits your accessibility needs. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, Izabela Lang Duty Manager Mercure London Paddington Hotel

Customer review rating 4.5/5

Maureen C. Friends - Confirmed reviews ALL

The Hotel is in a very good location, close to the Underground/Rail Service & Taxi Ranks.

Customer review rating 3.0/5

Dawn S. Business - Confirmed reviews ALL

It was adequate. The hotel was well located for me. The rooms are very small but more than that they are poorly designed e.g. not enough space near a sink/mirror for doing make-up etc. The lift was broken so I feel for anybody with accessibility issues. The receptionists I met were helpful and polite. The shower from the room above was leaking through the light in my shower - I took a video and showed reception.

Dear Dawn, Thank you for taking time to leave us some feedback, we are glad that you liked the location of the hotel and the helpfulness and attentiveness of the staff. we apologize for anything we fell short on such as the lift and the shower situation. this has been passed onto the relevant department to ensure it is sorted and doesn't caused inconvenience for anyone else. we hope to welcome you back once everything is running smooth again so we can change this experience of yours into a good one. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Sandra D. L. Families - Confirmed reviews ALL

Great Location right next to Paddington station. Very quiet. Bathroom a little tight!

Dear Sandra, Thank you for taking time to leave us a wonderful review. We are so pleased that you enjoyed all aspects of your stay with us from the unbeatable location to the service of staff and the cleanliness of the hotel. we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 1.0/5

Milena F. Solo - Confirmed reviews ALL

Sleeping in a tiny bedroom with a window that was not open to external but to a little space full of pigeons’ caca.

Dear Milena F., Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Having reviewed your comments, we can confirm that you were allocated the room category that you had booked. Regarding the pigeons, they are unfortunately part of city life in London, particularly around historic buildings. However, we would like to reassure you that our priority is to ensure they do not enter guest rooms, and we regularly maintain and clean all external areas within our control. We appreciate your feedback, as it helps us continue to monitor and improve our facilities. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 1.5/5

William S. Business - Confirmed reviews ALL

Poor quality experience - badly handled check in experience - arguments over taking a photocopy of my passport - not needed for a U.K. citizen in a U.K. hotel (I provided the passport for confirmation of identity), then led to me hoping that check in was over / so I missed the opportunity to ask for my gold room upgrade. I did ask about my welcome drink and again poorly handled - come and see me later - I was asked to go back to the person who had been arguing with me. So I never got the drink due to the atmosphere between us. The room was tiny - and dirty - the filthiest tv remote I have ever seen. Dust in every crevice Poor in room “fridge” - literally a toy device that didn’t work The bathroom was so small I had to shuffle myself out from the shower and get dried in the room (as there was no space to move limbs) At check out the staff were very pleasant but the receipt for my stay stated that I had breakfast in the rate - which I didn’t - which now means that I cannot claim meals as expenses… so I have literally lost money

Dear William, Thank you for taking time to leave us some feedback, i would like to use this opportunity to straighten out a few points. unfortunately regarding photo ID we do need it for everyone that is checking into our establishment from UK citizens to oversea clients or cliental. this is a standard procedure that 99.99% hotels follow within the UK. especially a busy area like Central London. secondly regarding the welcome drink this has a voucher located in your All Accor app and can be redeemed anytime during your stay from check in to checkout. also regarding your room upgrade this is subject to availability just as stated on the ALL Accor Platform. we hope you can understand us and also we would like to apologize that this information was not clearly communicated to you on the date. Kind Regards Abdul Rahimi

Customer review rating 5.0/5

Chris R. Couples - Confirmed reviews ALL

Room good Reception good Door man good

Dear Chris R., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and that you were pleased with your room, our reception team and our doorman. Your kind words will be shared with the team, who will be thrilled to know they helped make your visit enjoyable. We truly appreciate your feedback and look forward to welcoming you back to Mercure London Paddington in the near future. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 2.5/5

Stefan G. Business - Confirmed reviews ALL

Unfortunately, the service quality at the hotel continues to decline. The staff are unfamiliar with the booking processes and do not understand the HRS prepayment system. Gold Member benefits are not being recognized or honored (no welcome drink, no late check-out). Many of the services that are part of the Accor experience are simply not being delivered, which significantly detracts from the overall guest experience. Breakfast is served outside the hotel, and guests are not provided with clear directions on how to get there. To make matters worse, when I asked whether my luggage could at least be stored until 2:00 PM, I was informed that there would be an additional charge of £2, despite my Gold Member status. Unfortunately, this is something I experience regularly in Great Britain, where guests often do not feel genuinely welcomed. The rooms are outdated, and there is mold in the bathroom.

Dear Stefan G., Thank you for taking the time to share your feedback. We have carefully reviewed your comments. As an ALL Gold member, your benefits are clearly outlined within the programme and some of these benefits, including room upgrades and late check-out, are subject to hotel availability. We cannot reallocate rooms that have been booked by other guests who have reserved and paid for higher room categories. Having reviewed your reservation, you booked our smallest room category and were in fact upgraded free of charge to a Cosy Double Room upon arrival. Your welcome drink was provided through your ALL Accor membership in the app. To redeem this benefit, the voucher must be presented at the bar, which is the standard redemption process across participating Accor hotels. Regarding the payment, we followed the instructions received with your reservation. The booking indicated that payment was to be collected from the guest. If your company intended to prepay the reservation, the correct payment instructions should have been sent to the hotel before your arrival. Breakfast is currently served at our nearby partner restaurant, and our reception team provides directions to all guests upon check-in. Thank you once again for your feedback. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 1.5/5

Alexander T. Solo - Confirmed reviews ALL

Scaffolding outside room and restaurant closure/construction not announced at booking. 5th floor room still noisy from constant underground trains. Bathroom tiny. Room did not look like what is shown on web. aC good.

Dear Alexander T., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 4.0/5

Annette T. Couples - Confirmed reviews ALL

clean, but small room

Dear Annette T., Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel well located and your room clean. We also appreciate your comment regarding the room size. As a centrally located London hotel, some of our room categories are more compact and we do offer a range of room types to suit different preferences and requirements. Thank you once again for your review. We hope to have the opportunity to welcome you back to Mercure London Paddington in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Other web-users rate our hotel

  • 1,598 reviews 9.6/10 Location
  • 1,671 reviews 5.3/10 Room
  • 1,700 reviews 8.9/10 Service
  • 15 reviews 9.1/10 WiFi
  • 1,067 reviews 2.6/10 Comfort
  • 512 reviews 6.9/10 Cleanliness
  • 304 reviews 2.5/10 Amenities
  • 290 reviews 7/10 Breakfast

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