Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,085 reviews

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Mercure London Paddington Hotel - Image 1
Mercure London Paddington Hotel - Image 2
Mercure London Paddington Hotel - Image 3
Mercure London Paddington Hotel - Image 4
144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly 4-star hotel

  • Next to Paddington Station with 15-minute train to Heathrow Airport

  • 24-hour gym, Italian-American restaurant, popular bar, free WiFi and air-conditioning

  • 5-minute walk to the city's largest royal park, Hyde Park

  • Fully-equipped conference rooms for up to 40 delegates

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,085 reviews

TripAdvisor Rating  3.7/5  2,530 reviews

Customer review rating 4.0/5

Utathya B. Business - Confirmed reviews ALL

Service was good, but the rooms are very small

Dear Utathya B., Thank you for your feedback. We are glad to hear you were pleased with the service. We understand that room size is important and while some of our rooms are compact we offer a variety of room categories to suit different budgets and preferences. We hope you will consider one of our larger options on your next stay for an even more comfortable experience. Kind Regards, Abdul Rahimi

Customer review rating 2.0/5

Emma W. Families - Confirmed reviews ALL

Beds not very comfortable. Shower room tiny and shower door was awkward. Train noise kept us awake part of the night, although that was my fault for choosing a hotel close to Paddington Station. Scaffolding around the whole building covered with plastic sheeting. When we woke up there were workmen right outside our bedroom window. The hotel information mentions onsite restaurant, however, breakfast was served offsite at a Bella Italia. Not far, but inconvenient. This hotel isn't for me.

A Good hotel for short stays but..............

TripAdvisor rating 3.0/5

561garethh TripAdvisor review

We booked for a short stay at this hotel through the Mercure Website, based on the description on the website & its good location, transport links etc. The Hotel is small, but well maintained internally with the room we had being a little small but again well maintained, clean & with good facilities. The Staff were all friendly, very helpful and efficient. Where this Hotel falls down is its lack of public spaces such a a lounge. The only space available is a small seating area adjacent to the small bar adjacent to the reception desk, so the only place to relax was in your room. Of more concern is the exterior appearance of the Hotel & the description of amenities in the website description. The website states that the Hotel has an in-house Restaurant where breakfast would be taken. This is not the case. The Restaurant is closed & boarded up and appears to have been for some time. Breakfasts have to be obtained from an Italian Restaurant some 100 yards away. The breakfasts were actually very good. This arrangement is ok as long at it is not raining. Of greater concern, not referred to in the website at all, is that the Hotel is undergoing considerable external renovation & is currently completely obscured by Scaffolding & opaque plastic, see image, which completely obscures the view from all guest rooms. Work started while we were there with men clattering around on the Scaffolding & tapping & scraping away at the walls noisily. On the whole our experience at this hotel was positive, but would only consider this Hotel in its present condition for short stays.

Dear Gareth, Thank you for sharing your feedback. We are pleased you enjoyed our clean rooms convenient location and the service provided by our team. We are sorry for the inconvenience caused by the limited public spaces the temporary closure of our restaurant and the external renovation work. These improvements are part of an ongoing project and we appreciate your patience as we work to enhance the hotel. We are also updating our online information to ensure everything is clearly communicated to future clients. We are glad your overall stay was positive and we hope to welcome you back once the upgrades are complete. Kind Regards Abdul Rahimi

Customer review rating 3.5/5

William H. Families - Confirmed reviews ALL

Great location next to Paddington station. Rooms very small as was expected. Lighting in rooms very average which is not helped by plastic over scaffolding around building due to renovations. Front staff mixed bag from great to average. Wasn’t aware that breakfast was not on site and a 10 min walk away. For central London it fairly well priced.

Dear H., Thank you for sharing your feedback. We are glad you enjoyed our convenient location near Paddington Station and found the pricing fair for central London. We appreciate your understanding regarding the room size and apologize that the temporary renovation coverings and room lighting affected your experience. We are also sorry for any confusion about breakfast being served off sight temporarily and we will work on making this clearer. Your comments about our front desk team are valued and we will continue to improve consistency. We hope to welcome you back once our renovations are complete for an even better stay. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Tanya M. Families - Confirmed reviews ALL

Fantastic stay ... Amazing staff ... But not accessible at the front door and to lifts to rooms ... Need to install a ramp

Dear Tanya M., Thank you for your positive feedback regarding your stay and our staff. We appreciate your comments about accessibility and will take them into consideration as we continue to improve our facilities for all guests. Kind Regards Abdul Rahimi

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Other web-users rate our hotel

  • 1,348 reviews 9.6/10 Location
  • 1,457 reviews 5.4/10 Room
  • 1,403 reviews 9/10 Service
  • 18 reviews 8.8/10 WiFi
  • 936 reviews 2.6/10 Comfort
  • 447 reviews 6.8/10 Cleanliness
  • 245 reviews 6.3/10 Breakfast
  • 214 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.