Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,092 reviews

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Description

Hotel extras

  • Situated right next to Paddington Station, the hotel offers excellent transport links.

  • Stylish and contemporary design, providing a serene setting that contrasts with the busy city.

  • Guests can enjoy a 24-hour gym and an on-site restaurant that serves food and drinks all day.

  • Just a 5-minute walk from the city's largest Royal Park, Hyde Park, offering an oasis of calm.

  • Offering a variety of meeting rooms tailored to cater to the needs of business professionals.

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,092 reviews

TripAdvisor Rating  3.5/5  2,469 reviews

I don't understand reviews

TripAdvisor rating 5.0/5

joebert TripAdvisor review

After reading the reviews of this hotel, I was nervous about the stay. We had booked non-refundable reservations so we decided risk it. After our stay, I don't understand the negative reviews. Location: Within steps of Paddington Station (Heathrow Express & Regional Trains) and one block from Paddington Station tube station. Plenty of restaurants and shops within walking distance. Service: We arrived around 8:00 AM and as expected our room was not ready. The front desk staff was helpful in checking our bags will be explored the city When we returned around 3:00PM the room was ready. They offered to help us with our luggage the room. During our stay, we were always greeted upon leaving and returning. Our only request was for restock of the mini-bar (complimentary but limited). They immediately sent someone to our room and it had already been done during the room cleaning. Cleanliness: I did not notice any dirty areas of the hotel. There was some normal wear and tear but would not describe as rundown. Our room was cleaned daily and very satisfied with housekeeping service. Room: The room was small which is typical in most large cities. The bathroom was functional but extremely small. The room was clean with plenty of outlets. We were on the 2nd floor overlooking Paddington Station. Even though we slept with the window open the noise from the station did not bother us at all. The mini-bar included a can of coke, diet coke and water. While not extensive it was nice to have a beverage upon return from a day in London. This was restocked when room was cleaned. The bed was very comfortable. I would 100% stay at this hotel again. It is convenient to Heathrow via Heathrow Express with access the rest of London via underground. There was a door person on duty whenever we left or returned. The room was clean and the service was impeccable.

Dear Joebert, Thank you for your detailed and positive review! We’re thrilled to hear that you had a pleasant stay at our hotel and found our location, service, and cleanliness to your satisfaction. We’re glad that our staff was able to assist you promptly and that you found our rooms comfortable and well-equipped. Your feedback about the noise level and the mini-bar is much appreciated. We strive to provide a peaceful environment and little conveniences like a stocked mini-bar to make our guests’ stay more enjoyable. We’re delighted to know that you would choose to stay with us again. Your satisfaction is our greatest reward. We look forward to welcoming you back on your next visit to London! Kind Regards, Imed Chikhaoui

Avoid!

TripAdvisor rating 1.0/5

Kate A TripAdvisor review

Without question the worst hotel in London. The facilities in no way match the photos on website. It is dirty and run down. Our room stank, had crumbs on the floor and dark stains on both the sheets and the curtains. To top things off there was no working air conditioning at all in the hotel - in Summer! The incredibly rude staff informed us there was no manager to speak to at all. The front desk suggested sending a complaint to a generic email address. Upon asking for a refund I was then shown “an apartment” that apparently was associated with the hotel. I followed a strange man to a dodgy 3rd floor apartment above a shop a few streets away. It was obviously in no way associated with the hotel. The Mecure Paddington is undoubtedly not being run or managed by reputable hoteliers. I am surprised and disappointed it is still included in the Accor group. Avoid!

Dear Reviewer708, We are truly sorry to hear about your disappointing experience at our hotel. We strive to provide our guests with a comfortable and enjoyable stay, and it’s clear that we fell short during your visit. Your feedback regarding the cleanliness and condition of your room is concerning, as we pride ourselves on maintaining a high standard of cleanliness. We apologize for the inconvenience caused by the lack of air conditioning during your stay. We were in the process of upgrading our AC system to enhance our guests’ comfort, and we regret that this coincided with your visit. We also apologize for the confusion regarding the alternative accommodation offered. Our intention was to provide a solution that might make your stay more comfortable. We understand how this could have been unsettling and we’re sorry for any discomfort caused. We take your comments about our staff very seriously. We expect our team to be professional and courteous at all times, and we’re sorry if you felt this was not the case. We appreciate your feedback and will use it to improve our services. We hope you will give us another chance to provide you with a better experience in the future. Kind Regards, Imed Chikhaoui

Very well located right next to Paddington Station

Customer review rating 4.0/5

Timothy B. Couples - Confirmed reviews ALL

Booked in quickly and efficiently. We arrived early but were able to leave our bags with them while we filled in time wandering the area until our room was ready. While the room was smallish it was very clean and well maintained and serviced daily.

Dear Timothy B., Thank you for your positive review. We are delighted to hear that you appreciated our convenient location next to Paddington Station and found our check-in process quick and efficient. We understand the importance of flexibility, especially when it comes to early arrivals, and we’re glad that we could accommodate your luggage while your room was being prepared. We’re pleased to know that, despite the size, you found your room to be clean, well-maintained, and serviced daily. Your satisfaction is our top priority and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit. Kind Regards, Imed Chikhaoui

Great location for my needs

Customer review rating 3.5/5

Kirsty C. Friends - Confirmed reviews ALL

While the hotel completely met my needs I don’t think it met the rating of the hotel or was a fair price for the hotel amenities. The staff were helpful and pleasant and the room was fine but somewhat tired and in my opinion lacked the level as advertised. It is however a fantastic location for Heathrow airport and easy access to other parts of London.

Dear Kirsty C., Thank you for taking the time to share your feedback. We are pleased to hear that our hotel met your needs and that you found our location convenient for access to Heathrow airport and other parts of London. We appreciate your kind words about our helpful and pleasant staff. However, we regret to hear that you felt the room and amenities did not meet the hotel’s rating or the price. We understand that the room seemed somewhat tired and did not meet the level as advertised. Your feedback is invaluable to us as it helps us improve our services and facilities. We strive to provide a high standard of service and we will take your comments into consideration as we continually work to improve our guest experience. We hope to have the opportunity to better serve you in the future. Kind Regards, Imed Chikhaoui

Reliable, Solid and Good Customer Service.

TripAdvisor rating 4.0/5

Wanda4ever TripAdvisor review

I have stayed at this hotel numerous times. It's my "go to" when on a long haul flight into Heathrow and need a convenient central London place to crash/drop off bags and get a decent sleep. This hotel is super convenient as it's immediately outside the Paddington Station exit. It's easy to just take the Heathrow Express or Elizabeth Line to Paddington and roll out of the station, up a slight incline or escalator (depending what station exit you take) and roll into the hotel lobby. There are two steps leading into the lobby, but usually there is someone there to help should you need it. Abdul at the front desk was exceptionally helpful and provided excellent customer service every step of the way. (He knew the layout of the rooms in the building quite well so when I requested a room facing the station (not the main street) he knew exactly where to put me.) Typical of most London hotel rooms, the Mercure Paddington rooms are of course small. But they are clean (no strange odors or mustiness as the rooms have constant turnover/hotel activity and a good cleaning crew). The bed was appropriately firm and comfortable. The climate control is good. There is a fridge in the room. The bathrooms are usually tight spaces but the water pressure is decent - and everything is new/clean. The walls are a bit thin and the cleaning crew can feel a bit loud when they start up in the morning, so be prepared for that. Overall, it's one of the better choices amongst the Paddington area hotels in this category.

Dear Wanda4ever, Thank you for your detailed review and for choosing our hotel as your “go-to” place in central London. We are delighted to hear that you find our location convenient, especially with its proximity to Paddington Station. We appreciate your kind words about Abdul at the front desk. Our staff takes great pride in providing excellent customer service, and Abdul will be thrilled to hear your feedback. We understand that our rooms may be smaller than some guests prefer, but we are glad to hear that you found them clean, comfortable, and well-equipped. We appreciate your understanding regarding the thin walls and the noise from the cleaning crew in the morning. Your feedback is invaluable to us as it helps us improve our services and facilities. We are pleased to hear that you consider us one of the better choices amongst the Paddington area hotels in this category. We look forward to welcoming you back on your next visit to London. Kind Regards, Imed Chikhaoui

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