Mercure London Paddington Hotel 4 stars

Not upfront with breakfast charges. Additional traders charge is not mentioned it is 3 pounds + for room service. I did not request room service, you insisted. The staff need to be more welcoming.

The staff were helpful, the procedures for check in, out and ordering breakfast were straightforward. I really liked the quality of the room.

One night stay on business/leisure, originally scheduled to stay in the Mercure Paddington but that was closed in response to nearby construction and the associated noise levels but not disappointed with the alternative. Easy check-in, clean, warm room albeit on the small size, often a feature of London hotels but had everything required. Restaurant closed due to restrictions, room service meals were available but didn't take advantage of them.

What's the line on how long you have to make a first impression? Well the really helpful lady was great on my check in, polite and cheerful, as was the lady on my check out as I ran for the train. I like that. I think my Christmas jacket helped! Room was great and the hotel is very close to Pddington meaning I could run and catch the train!

Extremely pleasant staff . Clean and comfortable .

Turned up at Mercure Paddington to find a couple of drunks urinating in the doorway. It was clear that the hotel was building site. Had to go to the Marriott down the road and the team there helpfully explained that the hotel had been closed for months, but that there was another Mercure (Hyde Park) down the road. I needed to ring up Mercure head office and get the number for this hotel and they confirmed that they had my reservation. If only someone had told me beforehand! My email confirmation made no mention of the change of hotel - and my interaction with the two drunks left me with a poor impression of the Mercure brand. TBH, there was not much of an apology from the Mercure staff when I eventually managed to check in. Definitely felt like it was somebody else's problem and not their fault. Poor experience all round.

Hotel ok Breakfast...Biggest waste of £10 i can remember for years!!! Based on Breakfast I would never return.

Good stay as usual, breakfast service is good. Friendly staff.

excellent

Staff were extremely friendly helpful and professional

We stayed at Mercure Hyde Park, we were made to feel very welcome on arrival by your staff Nuno. The rooms were clean, warm and comfortable. Staff were very friendly and accommodating, especially Nuno and Gabriella. We enjoyed our stay and look forward to staying again the future.

Very nice hotel. Staff friendly and courteous providing great service under difficult circumstances. Highly recommended.

given the strange times of Covid received exemplary attention and care both at check in and throughout my stay.

Well located

Firstly I want to make clear this review relates to the Mecure Hyde Park as Mecure moved my original reservation to there due to “maintenance”. When I arrived as a pre checked in Gold Member I expected my pre check in to have been completed, my preferences to be acknowledged and my key to be ready. This is always the case even since Covid at your lesser rated Ibis brand, but no - I had to reregister despite doing it all in advance spending longer at reception which seems silly as it prolonged the time at reception rather than the quick experience it normally is. My request for a high floor was ignored and I was allocated a low floor room with no window. I had my voucher for a drink so later in my stay I asked for a glass of red wine - they had no red wine! Again not an issue for the Ibis! So I went up stairs to make a coffee in my room, I opened the tea caddy only to find the coffee sashet had already been used and put back upside down - so much for deeper cleaning as is promised the box had clearly not been checked. The one receptionist I dealt with was business like and cold not the warm service I often receive at the lower Ibis brand. So please consider before you pay more - you get better service at an Ibis and pay less. Yes the room itself is better and you have individual toiletries at the Mecure but cleaning is not as good and in the current climate which is more important.