Mercure London Paddington Hotel 4 stars

given the strange times of Covid received exemplary attention and care both at check in and throughout my stay.

Well located

Firstly I want to make clear this review relates to the Mecure Hyde Park as Mecure moved my original reservation to there due to “maintenance”. When I arrived as a pre checked in Gold Member I expected my pre check in to have been completed, my preferences to be acknowledged and my key to be ready. This is always the case even since Covid at your lesser rated Ibis brand, but no - I had to reregister despite doing it all in advance spending longer at reception which seems silly as it prolonged the time at reception rather than the quick experience it normally is. My request for a high floor was ignored and I was allocated a low floor room with no window. I had my voucher for a drink so later in my stay I asked for a glass of red wine - they had no red wine! Again not an issue for the Ibis! So I went up stairs to make a coffee in my room, I opened the tea caddy only to find the coffee sashet had already been used and put back upside down - so much for deeper cleaning as is promised the box had clearly not been checked. The one receptionist I dealt with was business like and cold not the warm service I often receive at the lower Ibis brand. So please consider before you pay more - you get better service at an Ibis and pay less. Yes the room itself is better and you have individual toiletries at the Mecure but cleaning is not as good and in the current climate which is more important.

Last week I booked a stay at the Mercure Paddington London hotel through the Hotels.com website. The next day I received an email directly from Mercure stating that due to maintenance work the hotel was closed and my booking was being moved to the Hyde Park hotel. This was just a few minutes away so only a minor inconvenience. I do, however, have some more substantial complaints. When I booked the hotel, it stated that a free mini bar was included in the price. However, this was not the case and I was wondering why? When we arrived in the room, the toilet had been used and was not flushed which made us doubt the cleanliness of the room. Luckily we had brought our own antibacterial products and so cleaned it ourselves. We were only there for two evenings so didn't expect our room to be cleaned during this time due to Covid measures. However, upon returning in the evening, we found that the room had been tidied. To know someone was touching our things in the room was unnerving during this time. It was also strange that there were only two pillows on the bed (one per person) and only one spare in the wardrobe. Getting more pillows from the receptions caused some hassle. Additionally, the television had very poor signal and would cut out for about 10 seconds every couple of minutes regardless of the channel. While the stay was somewhat nice, these things caused some discomfort and anxiety.

We were changed from the Mercure Paddington to Mercure Hyde Park 2 days before our visit. The Hyde Park was beautifully refurbished and in a lovely location. Staff very friendly and room was excellent. Highly recommended

It was lovely, clean and friendly.

Friendly staff, quality rooms, well cleaned, especially during this time. Very organised.

Well located

Well located near Paddington Station, overlooking a little park. Quiet but central.

Booked late notice through Booking.com Great price, great location, friendly and helpful staff. A little more attention to door handles, lift buttons would score 10 rather than 9.

very disappointed with the breakfast.the 1 sausage was obviously left over from the previous day,that along with the bacon and mushrooms were all cold,beans were the only thing that was warm

Original booked at Paddington Hotel but was notified of change to Hyde Park near by in good time No problem TV system washing reset when I arrived about 6pm so no TV until about 10pm

I arrived quite late at the hotel, I booked it because I was there a few times and it’s close to Paddington station, I had an early flight. When I arrived there, the entrance was full with trash and a sign was on the door in the dark, checking is somewhere else. It’s was the Mercure Hyde Park, I didn’t get any Information, I have nothing to do then walking thru London in the night. The receptionist didn’t open the door for 10 min, forgot my drink voucher and even will al the states she didn’t gave me an upgrade (platinum member).

My first impression, arriving from LHR Airport around 8am was not good. The reception didn't acknowledge us with a Hello, Good Morning, I we will be with you in a moment, two people were dealing with another guest we didn't have help getting into the reception area. I spoke with the manager later that day and he was very apologetic and I advised him of a few other little complaints. After that, he addressed his staff and was grateful that I had spoken with him. He handled himselfin a very professional manner.The room was spacious, room attendants kept room clean and tidy.

Friendly staff