Customer review rating (ALL Rating) 3.9/5 4,242 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton certified hotel
Four dedicated meeting rooms accommodating up to 35 guests
On-site restaurant with a bistro-style menu and a 24-hour fitness centre
Just a two-minute walk from Hyde Park in the West End
Next to Paddington Station with a 15-minute Heathrow Express connection
144 Praed Street
W2 1HU london
Check-in from 14h00
Check out up to 11h00
Check-in from - Check out up to
Frankie & Benny's is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.
All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.
Number of meeting rooms: 5
Maximum size: 53 m²
Maximum capacity: 35 people
100% genuine reviews from our guestsFind out more
Unprofessional staff and dirty rooms
aminearezki Business - 29/09/2021 TripAdvisor review
That the worst service I had in UK in that price range. the rooms are small and the staff don't care about customer even if your are Diamond status! I will avoid this hotel next time, even if i have to pay more for another one.
Great location, but tired hotel with reluctant staff
CMTeo Business - 29/09/2021 TripAdvisor review
The location was great other than the construction site right next to it. Very conveniently placed next to Paddington station and walking distance to Hyde Park. That said, facilities are old and terribly in need of refurbishment. Staff's attitude left lots to be desired and certainly not at the level expected of the Mercure brand. Even ibis staff were more helpful and cheerful. The price that you pay is for location. Breakfast was typical greasy spoon stuff and better off saving the money to eat elsewhere.
Nice location, nice staff, too much noise and dust
HommeCh95 Business - 13/09/2021 TripAdvisor review
Stayed there fore 13 nights after coming back to the UK. The hotel's location was really nice and just a few steps from the Covid test centre which was really convenient for the UK arrival tests. The staff was all nice. However, there were quite a number of constructions around the hotel which sometimes caused too much noise during the day; yet, the dust was all around the area. Also, the wall was a little too thin so you could hear when people fought or talked in front or next to your room. Shampoo and shower gel were provided BUT not together.. some day there were only 3-4 bottles of shampoo and some day were tons of shower gel. Would recommend for a short stay if you happen to have business around there but for a long-stay, you might wanna look for some places more quietly.
Convenience v Noise
hoot12 29/08/2021 TripAdvisor review
This hotel is just a couple of minutes' walk from Paddington station, so we could drop our bags and be on our way speedily. Likewise, we could leave our bags and pick up close to train departure time. Rooms are relatively small but comfortable. The only real downside is the current building work making the location of the room important - to avoid a premature start to the day.
John W. Families - 17/05/2021 Confirmed reviews ALL
Enjoyable stay, the staff were very helpful.
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