Mercure London Paddington Hotel 4 stars

I stayed for one night prior to flying from Heathrow. Comfortable room and very convenient for Paddington station and the Heathrow Express.

We needed someplace close the the train station, and this hotel fit the bill.

The property is a bit old but the excellent location and helpful staff offset this weakness.

Staff were friendly and helpful. Clean and comfortable stay, thanks.

Good location but perhaps too near the station - rumbling as trains came and went. A little bit expensive for the room size and quality.

It was a lovely stay in the day room, located perfectly near fast food restaurants, very clean and friendly staff which matters most as you want the staff to make you feel welcome upon arrival.

Good location and very pleasant helpful staff

This stay was the last stop of my trip and the most disappointing one. The staffs there were unfriendly and I don't see smile on their face at all. I had booked for 3 person in an Executive Room with King size bed and sofa bed but when I check-in to the room the the sofa bed was not set at all. The toilet was so small and miserable. The booking stated that there's complementary soft drink in the mini bar but we don't see any. We booked for 3 night but on the 2nd day our 3 room cards does not work at all during our returns and we have to go down to the receptionist counter to settle this issue. The staff that serving us don't seem to feel apologies at all for causing our inconvenience instead his looks was unpleasant. We don't feel warm and welcome at this hotel at all. Only pleasant staffs we meet were during our check out on 14 Mar early morning which they offer to help on our luggage and had give us a warming smile and greeting. The overall experience was really bad and disappointing as I had chosen Mercure hotel was of knowing it should have a certain good standard which I willing to pay more but now I feel my money was not well spent for this type of service and attitude.

Was unable to cancel the reservation due to the pandemic. Reached out for a credit to use down the road and was told that wasn’t possible. I did not ask for a refund and just wanted a credit to use when we would be able to travel again.

Comfortable bed but rooms are tired; the bathroom in particular

Everything was very good - just one small area of improvement needed and that is the service level in the Bar area could be much higher. Food was really tasty, staff lovely and rooms excellent.

Rooms are small but clean. Breakfast is poor so better value going to nearby cafe.

Pleasant staff, nice bathroom. Room a bit small.

One of the best locations in London for getting around and doing business. The check in was very smooth, Bogdan was very helpful in organizing a late check out with no drama. A good set up with the Guffunkel Restaurant next door.

I stayed for a week and to be honest the experience was not good. Rooms were too clumsy and was charged a lot - no value for money. Only good thing was location and few of your staff at Front office.