Mercure London Paddington Hotel 4 stars

Unfortunately building works on all sides made the room shake and was very noisy! Luckily there was no work at night so it was possible to sleep. The staff as always were very nice and helpful. Location is great for all public transport.

Good location. Clean comfortable room, efficient and pleasant service.

The Hotel manager was very helpful and I greatly appreciated the excellent service.

Fantastic location, room a decent size however the positives end there. Reception staff were un-interested and borderline rude at arrival and when departing the following morning. Arrived at 4:15pm, room was not ready until 4:50pm, despite check-in being available from 14:00. Poor access for guests with luggage (numerous steps). Loud noise from building site next door until 6pm, no mention of this when booking the room, or when at reception. Had I known this I would not have stayed as I had just returned to the UK following a 13hr flight from Tokyo, this hotel could really learn a lot from the hospitality received from the hotels in Japan, they were polite, helpful, and felt genuinely welcoming when arriving at the hotel, complete opposite to the experience encountered here. Bathroom very small. Breakfast OK, however concept very strange and not what you would expect from a Mecure Hotel. It feels very much like Mecure simply have to have a hotel close to Paddington, and this was the only option for them. The reception area reminds me of a cheap B&B in Blackpool. A lot of money paid, for a below average product, and I will not be returning.

The room was lovely and comfortable, but I could hear the tube trains and people talking in the hall.

Just what we wanted for one night in London before travelling to Heathrow.

The best part about this hotel is its location. The size of our room was reasonable but the bathroom was so small, it was almost impossible to dry yourself unless you stayed in the bath. We estimated the floor area to be 1.1m x 1.1 m. In that space, were the toilet and hand basin. There wasn’t even enough space for a normal toilet roll holder. We found the staff neither particularly friendly nor helpful and difficult to communicate with. The air conditioner was so noisy, we couldn’t use it.

The standard room is extremely small. Nothing like the pictures on the website. A 1.35m wide bed is NOT suitable for two adults. So the first night we almost had no sleep. However, after complaining the next morning, the receptionist Francisco was very polite and helpfull. He apologised and upgraded us to a larger room. From there on we've had a lovely stay. Breakfast is in the next door restaurant Garfunkels and is a la carte. This is better then most buffets, however they also allow external guests, which makes it very busy and sometimes you have to wait a while to be seated. Furthermore the location on top of Padding station is very well for sightseeing, if you don't mind hearing the trains depart every few minutes.

Too tight room even if I have paid 160£/day.

Staff was great. There were several issues with the room. First, the hot water was much too hot. It was impossible to get hot water in the sink without scalding your hand. I got the shower to a good temperature, but every 30 seconds or so, it would shoot out scalding hot water as well. The wifi was constantly disconnecting my devices. Every time my phone screen locked, I had to re-register. The bedding was also not great. There was only the comforter, which was very heavy and also too short to reach the top of the bed. Finally, between the noise of the construction, the A/C/heater, the subway that sounded like it was going through my room, and the bright lights shining in the window, it was very hard to sleep.

Room was small and felt so stuffy.

Booked a room for day use. It may have had a double bed but the room can only be described as a single. The two of us could not have stayed overnight. A Premier Inn would be much better,

Facilities basic but satisfactory. Rooms a bit small.

We had to visit 3 rooms upon arrival until we got a room that was cleaned. Then we found out the sink was almost clogged and the earplugs provided are very very dirty. Noise was horrible : Trains making the building vibrate (even on the 4th floor, until midnight), noise in the corridor made by hotel staff every morning, and work chantier in the street. Our key was disabled every evening so we had to visit the reception every day to reactivate it. Food smell is dominant in the hotel (coming from cheap fast-food places outside) We had to ask for the welcome drinks (provided for accord members) and in the end no real juice was available ... To end up : the bed wasn’t comfortable as the one in many other Mercure hotels we stayed in.

The room is so noisy that they provide earplugs. It was a room set up for a wheelchair and the bathroom flooded when I used the shower. Their 'system' was down so they could not give me a receipt for my stay, but promised that they would email it to me. Still waiting, and I can't claim it on my expenses until I receive it.