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Mercure London Paddington Hotel 4 stars

Customer review rating 3.9/5 4,242 reviews

ALLSAFE approved hotel

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Mercure London Paddington Hotel
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Hotel location

Mercure London Paddington Hotel

144 Praed Street
Paddington
W2 1HU london
united kingdom

Tel: +442077068888

Fax: (+44)207/7068800

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :  Buckingham P Rd

  • PADDINGTON :  Praed Str Exit

  • By plane

    LONDON HEATHROW At 25.75km / 16 miles - Shuttle paying

  • By train

    PADDINGTON At 0.32km / 0.2 miles

GPS :51.516334, -0.174869

Hotel services

Frankie & Bennys

Frankie & Benny's is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 86 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 86 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Brazilian
    • Portuguese
    • Polish
    • Italian
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • LHR Additional charge
    • LONDON HEATHROW Additional charge
  • APCOA Paddington Station Car Par
    • Near the property
Well-being
  • The Gym
    • On site

Our accommodation(s)

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 53

  • Maximum capacity: 35 people

Find out more

Our guest reviews for
Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,242 reviews

TripAdvisor Rating 3.5/5

2,137 reviews

Unprofessional staff and dirty rooms

TripAdvisor rating 1.0/5

aminearezki Business - 29/09/2021 TripAdvisor review

That the worst service I had in UK in that price range. the rooms are small and the staff don't care about customer even if your are Diamond status! I will avoid this hotel next time, even if i have to pay more for another one.

Great location, but tired hotel with reluctant staff

TripAdvisor rating 3.0/5

CMTeo Business - 29/09/2021 TripAdvisor review

The location was great other than the construction site right next to it. Very conveniently placed next to Paddington station and walking distance to Hyde Park. That said, facilities are old and terribly in need of refurbishment. Staff's attitude left lots to be desired and certainly not at the level expected of the Mercure brand. Even ibis staff were more helpful and cheerful. The price that you pay is for location. Breakfast was typical greasy spoon stuff and better off saving the money to eat elsewhere.

Nice location, nice staff, too much noise and dust

TripAdvisor rating 3.0/5

HommeCh95 Business - 13/09/2021 TripAdvisor review

Stayed there fore 13 nights after coming back to the UK. The hotel's location was really nice and just a few steps from the Covid test centre which was really convenient for the UK arrival tests. The staff was all nice. However, there were quite a number of constructions around the hotel which sometimes caused too much noise during the day; yet, the dust was all around the area. Also, the wall was a little too thin so you could hear when people fought or talked in front or next to your room. Shampoo and shower gel were provided BUT not together.. some day there were only 3-4 bottles of shampoo and some day were tons of shower gel. Would recommend for a short stay if you happen to have business around there but for a long-stay, you might wanna look for some places more quietly.

Convenience v Noise

TripAdvisor rating 4.0/5

hoot12 29/08/2021 TripAdvisor review

This hotel is just a couple of minutes' walk from Paddington station, so we could drop our bags and be on our way speedily. Likewise, we could leave our bags and pick up close to train departure time. Rooms are relatively small but comfortable. The only real downside is the current building work making the location of the room important - to avoid a premature start to the day.

Good stay.

Customer review rating 4.5/5

John W. Families - 17/05/2021 Confirmed reviews ALL

Enjoyable stay, the staff were very helpful.

Well located, quiet outlook, great breakfast

Customer review rating 4.5/5

Jeremy H. Business - 15/05/2021 Confirmed reviews ALL

First London hotel stay since March 2020! Friendly staff, lovely room, great breakfast. Only minor issue was that when I arrived at 8pm room service had already finished.

Good location

Customer review rating 4.5/5

Ian H. Business - 13/05/2021 Confirmed reviews ALL

It was a short stay but the room was immaculate. I had an evening meal and breakfast and they were both cooked perfectly. The staff were very welcoming. I'd recommend it to others who need to stay near Paddington and central London.

Well located at Paddington Station

Customer review rating 4.0/5

Rolf Business - 07/05/2021 Confirmed reviews ALL

Good service during lockdown and late arrival. Breakfast service early morning was acceptable only.

Good stay friendly staff very clean

Customer review rating 5.0/5

Lee O. Business - 06/05/2021 Confirmed reviews ALL

All of the above

Good location, helpful staff

Customer review rating 4.0/5

Malcolm Business - 04/05/2021 Confirmed reviews ALL

Very good

Nice hotel but shame about the water

Customer review rating 3.0/5

Dry M. Business - 02/05/2021 Confirmed reviews ALL

Whilst the hotel is a good standard it is a shame that they choose not to offer a bottle of still water with the room. Most 3 star and above hotels now offer free water and it’s difficult to explain why Mercure don’t feel this important

Well located

Customer review rating 3.5/5

Anonymous Business - 18/04/2021 Confirmed reviews ALL

Very nice room and all amenities are all working. Good location

Great location

Customer review rating 5.0/5

Rich M. Business - 11/04/2021 Confirmed reviews ALL

Room was comfortable and the restaurant room service was great!

Excellent overall.

Customer review rating 5.0/5

N.b Solo - 07/04/2021 Confirmed reviews ALL

Peaceful and relaxing.

Adequate for the reason for our work & location

Customer review rating 4.0/5

R Business - 06/04/2021 Confirmed reviews ALL

Mostly this hotel met our needs, but the porridge at breakfast on all 4 days was never properly cooked (still some raw rolled oat flakes in dish), and most days was liquid on top and thicker at bottom (not stirred to mix water and oats during cooking), and on the first day no spoon was supplied to eat it with. Once I stirred the porridge up, and left it for 5 mins so uncooked flakes cooked in the heat of the dish it was OK. Also, asked for my breakfast to be delivered to my room between 8:00 and 8:30 (the way that COVID-19 lock-down forced the breakfast to be provided), but on all 4 days of stay it was brought to the door up between 6 and 10 minutes earlier, and on one occasion while I was still in the shower! Otherwise, all the staff were very helpful, and the stay was pleasant.

Great location, very clean

Customer review rating 4.5/5

Nic Solo - 05/04/2021 Confirmed reviews ALL

I stay here once a month. Staff always friendly and helpful, hotel is always clean. It is close to many restaurants and Paddington train station, so very convenient.

Good stay

Customer review rating 4.0/5

Ben L. Business - 26/03/2021 Confirmed reviews ALL

I booked to stay at the Hotel in Praed Street but on arrival I found it was closed and I proceeded to the next closest Mercure Hotel which luckily was only a matter of minutes away. This was most inconvenient

Taxing

Customer review rating 1.0/5

Anonymous Business - 14/03/2021 Confirmed reviews ALL

This is a review for Hyde Park as Paddington was closed. On arrival was charged AGAIN for my stay as you have changed your booking systems and now take payment before arrival. I am a gold member and after showing my card I was given the smallest room in the hotel. Didn't find out until the 3rd night of my stay that food was being delivered via room service. The star trek type do not disturb panel near the door in my room was only diminished in lux output by the green led on the AC unit shining through the grill to enable me the poorest nights sleep I have ever had. Walls are paper thin and noise from other rooms is above tolerance for myself. In short if this was the only hotel left for a nights stop in London I would sleep in my car. The surrounding area whilst I'm sure was once a extremely desirable place to live is now marred by what I assume is an asylum refuge with the murder scene mattress' propped up for all to see on the way up to the hotel and the homeless shelter next door. Whilst I had no issues with this I am a 19 stone gruff Northern bloke, my wife has no problems with looking after herself but I wouldn't want her to be out there by herself. I booked Paddington but it is closed and has been for some time looking at the hotel as I passed it to Hyde Park. Payment was taken and a different hotel given but this is beyond acceptable. I have had no issues throughout this pandemic and have stopped in many of your hotels but this has massively marred my experience and I will now think twice before booking with All Accor app.

Great location and excellent value fopr money

TripAdvisor rating 5.0/5

davidhano Business - 13/03/2020 TripAdvisor review

One of the best locations in London for getting around and doing business. The check in was very smooth, Bogdan was very helpful in organizing a late check out with no drama. A good set up with the Guffunkel Restaurant next door.

Dear davidhano, Thank you for posting your review and sharing your experience with us. It is great to hear you found our location one of the best in London. I am also happy to note that you enjoyed the smooth and hassle free check in and a late check out by our very helpful team. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another enjoyable stay at the Mercure London Paddington. Best Regards, Usman Ali | General Manager Mercure London Paddington

Helpful Staff

TripAdvisor rating 4.0/5

Andrew G 11/02/2020 TripAdvisor review

Executive room good size and comfortable bed. Staff were very helpful including General Manager whom I had communicated with before hand. Small problems / and requests dealt with in a timely fashion. If using Paddington Station then ideal location with good connections to rest of London.

Dear Andrew G, Thank you for choosing the Mercure London Paddington for your recent travel to London. Commitment to service and guest satisfaction is a main focus and I am delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Thank you again for taking the time to provide your valuable feedback and we look forward to welcoming you again soon! Best Regards, Usman Ali | General Manager Mercure London Paddington

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