Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 938 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  938 reviews

TripAdvisor Rating  3.5/5  2,458 reviews

Good value but no frills

TripAdvisor rating 3.0/5

Matt J Business - TripAdvisor review

Plus points are the location and friendly staff. Rooms though are small and there is a tiny lobby and bar. Breakfast is via an attached Frankie and Benny's... Quite basic and hot food for us was lukewarm. Given it is central London the cost is very reasonable.

Dear Matt J, We appreciate your honest review. It’s great to hear that you found our staff friendly and our location advantageous. We understand that our compact rooms and the breakfast experience did not fully meet your expectations. We’re continually working to improve our services and amenities, and your feedback is invaluable in this process. Thank you for acknowledging our reasonable pricing for the central London area. We hope to welcome you back and provide a more satisfying experience in the future. Kind Regards, Imed Chikhaoui

Great Location

Customer review rating 5.0/5

Donna B. Families - Confirmed reviews ALL

Hotel is in a perfect location to Paddington Train Station. Staff are friendly and welcoming. Room was excellent, spacious with everything you would ever need provided.

Dear Donna B., Thank you for sharing your positive experience! It’s wonderful to hear that the hotel’s location near Paddington Train Station added convenience to your stay. I’m also glad to know that the staff’s friendliness and the room’s spaciousness and amenities contributed to an excellent visit. Your feedback is greatly appreciated! Kind Regards, Imed Chikhaoui

Great location, ideal with Elizabeth line to get to The City and The Heathrow Express

Customer review rating 4.5/5

Eoin K. Business - Confirmed reviews ALL

Lovely staff, a clean quiet room

Dear Eoin K., It’s great to hear that the hotel’s location was convenient for your travel needs, especially with easy access to The City and Heathrow Express via the Elizabeth line. I’m also delighted to know that you found the staff lovely and your room clean and quiet. Your positive feedback is much appreciated and helps others know what to expect. Thank you for taking the time to share your review! Kind Regards, Imed Chikhaoui

noisy

Customer review rating 1.0/5

Roger R. Solo - Confirmed reviews ALL

We were advised that the room was small but, in fact, it was tiny. It was stuffy and windows would not open. Aircon was useless. My wife was in St. Mary's hospital which was nearby which is why the hotel was chosen. I was sleeping badly due to worry and wanted to rest in the afternoon but there was drilling and banging going on. I complained by phone but nothing happened. I complained again and this time held the phone against the wall through the sound was coming. Still no explanation, nor remedy. Desperate, I went down to the lobby and complained loudly. The receptionist just stood there agog. The manager briefly put his head around the office door but then disappeared again. I left the hotel and got rest in my wife's hospital room in the armchair there. I checked out of the hotel this next morning.

Dear Roger R., Thank you for sharing your concerns. We understand that any disruption can be particularly distressing, especially when rest is needed. Please be assured that the maintenance work is essential for the upkeep of the hotel and is scheduled to minimize disturbance to our guests. We regret any inconvenience caused and appreciate your understanding as we strive to maintain the quality of our facilities for all guests Kind Regards, Imed Chikhaoui

Noisy traffic and boiling hot room

Customer review rating 2.0/5

Heather S. Business - Confirmed reviews ALL

The traffic noise and air con that didn’t do anything made it a very uncomfortable night. The inbuilt hairdryer switch worked the opposite way - on was off and vice versa it’s close to Paddington station is it’s only redeeming feature.

Dear Heather S., Thank you for your review. We’re sorry to hear that your stay was marred by traffic noise and issues with the room temperature. We understand how important a comfortable environment is for a restful night, and we apologize for any discomfort experienced. Regarding the hairdryer, I have personally checked the unit in your room and can confirm that it is functioning correctly. The switch operates as per standard UK fittings, and we regret any confusion this may have caused. We’re glad that our proximity to Paddington station was beneficial for your travel needs, and we hope this convenience, along with our commitment to addressing your concerns, will encourage you to consider us for your future stays. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 994 reviews 9.6/10 Location
  • 1,377 reviews 4.3/10 Room
  • 879 reviews 7.6/10 Service
  • 14 reviews 6.9/10 WiFi
  • 969 reviews 2.1/10 Comfort
  • 366 reviews 5.5/10 Cleanliness
  • 302 reviews 6/10 Value
  • 263 reviews 2.8/10 Amenities

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