Mercure London Paddington Hotel 4 stars

TripAdvisor rating 3.5/5 1,990 reviews
Mercure London Paddington Hotel
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Hotel extras

  • Central location with plenty of nearby transport links

  • 4 dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu

  • Just a two-minute walk from Hyde Park

  • Heathrow Express takes you direct to the airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)

Hotel location

Mercure London Paddington Hotel

144 Praed Street
Paddington
W2 1HU
london
united kingdom

Tel: +442077068888

Fax: (+44)207/7068800

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham P Rd

  • PADDINGTON :   Praed Str Exit

  • By plane

    LONDON HEATHROW At 25.75km / 16 miles - Shuttle paying

  • By train

    PADDINGTON At 0.32km / 0.2 miles

GPS :51.516334, -0.174869

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Executive room with 1 King size bed and sofa

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 10
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Small double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GARFUNKEL'S RESTAURANT

Type of cuisine: Bistro

Garfunkel's Restaurant is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

Hotel Bar offers a wide range of wine, beer and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 53

  • Maximum capacity: 35 people

Find out more

Our guest reviews for
Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,954 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,990 reviews

Cold reception, colder room

TripAdvisor rating 3.5/5

Southeastnetwork Business - 09/12/2019 TripAdvisor review

I have stayed at your hotel many times. The usual cold reception with the night team at check in is expected. This time, the room was so cold as the heating was not working. The fact that I checked in at 2am, I was hoping by 3am the heating would have kicked in. The noise from the heating was unbearable so in the end I slept very poorly. By 4am, knowing that I had to be up in 3 hours, I slept with my coat and socks on - I may as well slept on the bench at the station! I reported the matter in the morning. The lady was not rude but obviously not registering that I was somewhat upset and angry. She never apologized for my suffering but did promise me the invoice by email. Of course, I had to chase to obtain one on email. The attention to guest needs is poor. As a platinum member, I expected a tad more attention to details than one without history of loyalty. I never even received my drinks voucher. I raised it at check in to highlight that I was a loyal accor member, but that was too much of a clue for them. Overall, the hotel is run by a poorly managed team. The feeling I got as a loyal member was that of someone begging for a room for the night. The heating was only a small part of my unpleasant stay. I stayed at Novotel in Birmingham the next night and the treatment was entirely different - much more valued and pleasant.

Dear Mr Edmund Leung, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would have been able to assist you if you would have informed the reception whilst your stay about the heating not working, I do understand it was late at night and so we would have got you a spare heater so that you wouldn't have had slept in cold. I'm disappointed to know that the drink voucher was missed and also you didn't receive your invoice. The receptionist in question will be spoken to and an appropriate action will be taken. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Mr C Michael P.

Customer review rating 3.9/5

Mr C. M. P. Couples - 04/12/2019 Confirmed reviews ALL

We booked a double bedded room for two people. We had at best an attic room for one person: no bedside light on the left hand side where the roof was low; the only light in the 'main little room' was a flickering fluorescent tube. For £158 it was not atall what we have experienced many times at th Paddington Mercure

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Apologies about the lights not working in your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

N/A

Customer review rating 3.9/5

Dlbm Families - 02/12/2019 Confirmed reviews ALL

N/A

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

OK stay at very basic hotel

Customer review rating 3.9/5

Norman Business - 02/12/2019 Confirmed reviews ALL

Good experience for what it was. Tiny room, reception was always busy with longer than desired wait times.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the wait at the reception area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Disapointing

Customer review rating 3.9/5

John Business - 02/12/2019 Confirmed reviews ALL

Room was small. No space. There was a stench of chlorine. Air ventilation was not good. No view. Contruction work. Noise from the tube. Breakfast area was open to public so I struggled to get a tabe. Basically my worst hotel in years and I checked out early.

Great location

Customer review rating 3.9/5

Rosinwien Families - 01/12/2019 Confirmed reviews ALL

Unfortunately building works on all sides made the room shake and was very noisy! Luckily there was no work at night so it was possible to sleep. The staff as always were very nice and helpful. Location is great for all public transport.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the noise from the construction site outside the hotel. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Rupal Khanderia Operations Manager

Clean comfortable room, efficient and pleasant service.

Customer review rating 3.9/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

Good location. Clean comfortable room, efficient and pleasant service.

Great location and friendly staff

Customer review rating 3.9/5

Anonymous Solo - 28/11/2019 Confirmed reviews ALL

The Hotel manager was very helpful and I greatly appreciated the excellent service.

Not what would you expect from a Mecure Hotel

Customer review rating 3.9/5

Chris Couples - 25/11/2019 Confirmed reviews ALL

Fantastic location, room a decent size however the positives end there. Reception staff were un-interested and borderline rude at arrival and when departing the following morning. Arrived at 4:15pm, room was not ready until 4:50pm, despite check-in being available from 14:00. Poor access for guests with luggage (numerous steps). Loud noise from building site next door until 6pm, no mention of this when booking the room, or when at reception. Had I known this I would not have stayed as I had just returned to the UK following a 13hr flight from Tokyo, this hotel could really learn a lot from the hospitality received from the hotels in Japan, they were polite, helpful, and felt genuinely welcoming when arriving at the hotel, complete opposite to the experience encountered here. Bathroom very small. Breakfast OK, however concept very strange and not what you would expect from a Mecure Hotel. It feels very much like Mecure simply have to have a hotel close to Paddington, and this was the only option for them. The reception area reminds me of a cheap B&B in Blackpool. A lot of money paid, for a below average product, and I will not be returning.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. A refresher training will be organised for an entire front office team to deliver a high standard customer service. Apologies for the noise disturbance from the construction site in the Paddington area outside the hotel. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Comfortable but noisy

Customer review rating 3.9/5

Bd Business - 24/11/2019 Confirmed reviews ALL

The room was lovely and comfortable, but I could hear the tube trains and people talking in the hall.

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the noise from the underground and the hallway. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

One night

Customer review rating 3.9/5

Gl Couples - 24/11/2019 Confirmed reviews ALL

Just what we wanted for one night in London before travelling to Heathrow.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

The smallest hotel bathroom in the world!

Customer review rating 3.9/5

J. C. Couples - 19/11/2019 Confirmed reviews ALL

The best part about this hotel is its location. The size of our room was reasonable but the bathroom was so small, it was almost impossible to dry yourself unless you stayed in the bath. We estimated the floor area to be 1.1m x 1.1 m. In that space, were the toilet and hand basin. There wasn’t even enough space for a normal toilet roll holder. We found the staff neither particularly friendly nor helpful and difficult to communicate with. The air conditioner was so noisy, we couldn’t use it.

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the size of the bathroom it's nothing much we can do about it. But we do have toilet roll holder in all the bath rooms in the hotel. Also I will really appreciate if you can let me know in detail please about the team members who were unfriendly and unhelpful. Usually we receive very good comments about our team members and they are an asset to the company. A refresher training on customer service will be delivered to the entire team. Wer will get the air condition checked and rectified but would have appreciated if we were given a chance to rectify the air condition noise whilst your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Nice hote with friendly staff. But standard room is extremely small.

Customer review rating 3.9/5

Marvin Couples - 19/11/2019 Confirmed reviews ALL

The standard room is extremely small. Nothing like the pictures on the website. A 1.35m wide bed is NOT suitable for two adults. So the first night we almost had no sleep. However, after complaining the next morning, the receptionist Francisco was very polite and helpfull. He apologised and upgraded us to a larger room. From there on we've had a lovely stay. Breakfast is in the next door restaurant Garfunkels and is a la carte. This is better then most buffets, however they also allow external guests, which makes it very busy and sometimes you have to wait a while to be seated. Furthermore the location on top of Padding station is very well for sightseeing, if you don't mind hearing the trains depart every few minutes.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However it's a pleasure to know that the Francisco reception team member had assisted you by upgrading to an executive room. I'm pleased to know that you did enjoy the breakfast in the restaurant. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Terrible room size

Customer review rating 3.9/5

Anonymous Business - 19/11/2019 Confirmed reviews ALL

Too tight room even if I have paid 160£/day.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. For future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Rupal Khanderia Operations Manager

Plumbing issues, Wifi issues, and Noise issues

Customer review rating 3.9/5

Eric Business - 18/11/2019 Confirmed reviews ALL

Staff was great. There were several issues with the room. First, the hot water was much too hot. It was impossible to get hot water in the sink without scalding your hand. I got the shower to a good temperature, but every 30 seconds or so, it would shoot out scalding hot water as well. The wifi was constantly disconnecting my devices. Every time my phone screen locked, I had to re-register. The bedding was also not great. There was only the comforter, which was very heavy and also too short to reach the top of the bed. Finally, between the noise of the construction, the A/C/heater, the subway that sounded like it was going through my room, and the bright lights shining in the window, it was very hard to sleep.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would have appreciated if all of the below issues were mentioned to us whilst your stay with us for 6 nights. We would have tried to resolve it and get it all rectified or would have changed your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Room was hot and stuffy.

Customer review rating 3.9/5

Ping E. Couples - 16/11/2019 Confirmed reviews ALL

Room was small and felt so stuffy.

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. For future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Rupal Khanderia Operations Manager Sincerely,

Room was far too small

Customer review rating 3.9/5

Dundee M. Couples - 16/11/2019 Confirmed reviews ALL

Booked a room for day use. It may have had a double bed but the room can only be described as a single. The two of us could not have stayed overnight. A Premier Inn would be much better,

Dear Mr Sufrin M., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. For future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Rupal Khanderia Operations Manager

Satisfied with location

Customer review rating 3.9/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

Facilities basic but satisfactory. Rooms a bit small.

Noise and cleanliness problems

Customer review rating 3.9/5

Anonymous Couples - 14/11/2019 Confirmed reviews ALL

We had to visit 3 rooms upon arrival until we got a room that was cleaned. Then we found out the sink was almost clogged and the earplugs provided are very very dirty. Noise was horrible : Trains making the building vibrate (even on the 4th floor, until midnight), noise in the corridor made by hotel staff every morning, and work chantier in the street. Our key was disabled every evening so we had to visit the reception every day to reactivate it. Food smell is dominant in the hotel (coming from cheap fast-food places outside) We had to ask for the welcome drinks (provided for accord members) and in the end no real juice was available ... To end up : the bed wasn’t comfortable as the one in many other Mercure hotels we stayed in.

Oversold underperformed

Customer review rating 3.9/5

Anonymous Business - 13/11/2019 Confirmed reviews ALL

The room is so noisy that they provide earplugs. It was a room set up for a wheelchair and the bathroom flooded when I used the shower. Their 'system' was down so they could not give me a receipt for my stay, but promised that they would email it to me. Still waiting, and I can't claim it on my expenses until I receive it.

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