Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,145 reviews

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Description

Hotel extras

  • Green Key certified environmentally friendly 4-star hotel

  • Next to Paddington Station with 15-minute train to Heathrow Airport

  • 24-hour gym, Italian-American restaurant, popular bar, free WiFi and air-conditioning

  • 5-minute walk to the city's largest royal park, Hyde Park

  • Fully-equipped conference rooms for up to 40 delegates

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,145 reviews

Customer review rating 1.0/5

Lindsay C. Couples - Confirmed reviews ALL

our first room was 419 - lovely room, until the shower from the room above leaked into our shower. The female staff member on duty at the time was lovely and arranged another room throughout the day and for our bags to be moved. When we returned to the hotel in the evening we were given the keys to 209. The room was very small with a tiny bathroom that was difficult to use. The bath was difficult to get in and out of, and the towel rail on the wall was loose as clearly people are using it to assist in getting in and out of the bath. When I questioned this room with the male staff member on duty, he was rude and condescending towards me and was not interested in helping me, stating that "I was lucky to have any room at all". He tried tell me the rooms were the same size and were just a different layout. Overall we were very disappointed with our stay and in particular with one staff members attitude towards guest services. All other staff we dealt were really good and we liked the location of the hotel.

Customer review rating 4.5/5

Adrian G. Couples - Confirmed reviews ALL

This has been my fourth stay. During each stay the staff have been helpful and attentive. This has enhanced my adventures, whether my stay was at the beginning or at the end of my holiday.

Dear Adrian, Thank you for taking time to leave us a review, we are glad that you enjoyed your stay with us and that each day you had great customer service from the staff members we hope to welcome you back again in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Otto S. Business - Confirmed reviews ALL

Great service and attitude from everyone. The room was nice with a Nespresso coffee machine, but despite an upgrade I got a very narrow bed, and the wifi was not very fast. Small but well equipped gym.

Dear Otto S., Thank you for taking time to leave us a wonderful Review, we are glad that you enjoyed all the aspects of your stay from the location of the hotel to the great service of staff and the amenities that the room had such as Nespresso Coffee, we are glad you hose to stay with us and we hope to welcome you back in the near future for another great stay. Kind Regards Abdul Rahimi

Customer review rating 0.5/5

Tetsuji U. Business - Confirmed reviews ALL

I requested twice to be issued a receipt for my stay in Mercure London Paddington Hotel, however no answers at all. I have never had this kind of experience with other hotels.

Customer review rating 4.5/5

Corentin C. Business - Confirmed reviews ALL

Great stay at the Mercure Paddington. Very welcoming staff. Lovely little bar downstairs. Like with most Mercure hotels, the rooms are quirky and the flooring and pipes may be a tiny bit noisy but that's part of the charm. There is double glazing to muffle the noise coming from the outside. The area is great and busy, with lots of shops, restaurants and bars. During my stay the breakfast was in a nearby chain restaurant due to renovating the hotel restaurant, and slighly below par, especially the buffet. The bathroom in my room was in need of a bit of upgrading but that's a detail.

Dear Corentin C., Thank you for your detailed feedback. We are delighted to hear that you enjoyed your stay, our welcoming team and the great location with its many nearby amenities. We appreciate your comments regarding the character of the rooms, as well as your observations about noise, breakfast and the bathroom. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our facilities and guest experience. We hope to welcome you back again soon for another enjoyable stay. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Other web-users rate our hotel

  • 1,440 reviews 9.6/10 Location
  • 1,526 reviews 5.2/10 Room
  • 1,555 reviews 9.1/10 Service
  • 17 reviews 8.6/10 WiFi
  • 981 reviews 2.6/10 Comfort
  • 472 reviews 6.5/10 Cleanliness
  • 258 reviews 6.6/10 Breakfast
  • 226 reviews 3.2/10 Amenities

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