Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,085 reviews

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Mercure London Paddington Hotel - Image 1
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144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly 4-star hotel

  • Next to Paddington Station with 15-minute train to Heathrow Airport

  • 24-hour gym, Italian-American restaurant, popular bar, free WiFi and air-conditioning

  • 5-minute walk to the city's largest royal park, Hyde Park

  • Fully-equipped conference rooms for up to 40 delegates

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,085 reviews

TripAdvisor Rating  3.7/5  2,531 reviews

Brilliant staff - shockingly poor corporate overbooking policies.

TripAdvisor rating 2.0/5

L9674FLjohnl TripAdvisor review

I’ve used this property before and recommended it, but never again. The room I was offered, having booked well in advance, was not the upgrade promised, plus there was a scaffolding catwalk right outside my window. Raising this with reception, I was first gaslit ‘that is the room grade booked’ - it blatantly wasn’t. And ‘we can’t offer you anything else as the hotel is overbooked’ - like that was MY problem, not theirs. All this said, the receptionist was the epitome of professionalism and calm, offering me a room in a sister hotel nearby and even walking me across the road to inspect it. The corporate overbooking policies are not her fault, and I felt sorry for her being at the sharp end. I accepted the alternative, so I’m staying with the brand, if not the property, partly based on that customer service and partly on the super-warm welcome I recived across the road from a team member called Shah.

Customer review rating 3.5/5

Abdul B. I. Families - Confirmed reviews ALL

Pros mentioned above, Cons, there was lot of noise due to trains, some sound of water also observed probably when used upstairs and room was next to emergency exit room which cause lot of disturbances late night due to it’s opening and closing.

Dear Abdul B. I., Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our location and staff assistance. However we regret that noise disturbances impacted your experience please note we do have different categories of rooms in the future please do speak with staff as we would love to assist allocate a room that is quieter and away from the noise. Kind Regards Abdul Rahimi

Customer review rating 5.0/5

Toshio T. Business - Confirmed reviews ALL

The receptionist was so friendly that I could feel like a personal friend of mine.

Dear Toshio T., Thank you for your kind words regarding our friendly staff. It is gratifying to know that our receptionist made such a positive impression during your stay. We appreciate your feedback and hope to welcome you back in the future. Kind Regards Abdul Rahimi

Customer review rating 4.0/5

Saffron K. Couples - Confirmed reviews ALL

Amazing location for Paddington Station access, lovely service, room was clean and bed was comfortable. Would stay again.

Dear Saffron K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, service, and the comfort of your room. It will be a pleasure to welcome you back in the future. Kind Regards Abdul Rahimi

Customer review rating 5.0/5

Adrian S. Families - Confirmed reviews ALL

The hotel is in a very good location and the service was excellent. Special thanks to Claudiu from the security team — his service was truly exceptional and made our stay even more comfortable. Highly recommended. Thank you to the team at Mercure London Paddington Hotel.

Dear Adrian S., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you appreciated our prime location and excellent service. Your kind words about Claudiu will be shared with our team. We look forward to welcoming you back in the future. Kind Regards Abdul Rahimi

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Other web-users rate our hotel

  • 1,376 reviews 9.5/10 Location
  • 1,474 reviews 5.3/10 Room
  • 1,434 reviews 9.1/10 Service
  • 16 reviews 8.6/10 WiFi
  • 955 reviews 2.6/10 Comfort
  • 454 reviews 6.7/10 Cleanliness
  • 240 reviews 6.3/10 Breakfast
  • 217 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.