Mercure London Paddington Hotel 4 stars

Customer review rating 3.9/5 4,214 reviews

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Mercure London Paddington Hotel
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+ 17 Services

Hotel extras

  • Central location with plenty of nearby transport links

  • 4 dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu

  • Just a two-minute walk from Hyde Park

  • Heathrow Express takes you direct to the airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
Information message

Hotel location

Mercure London Paddington Hotel

144 Praed Street
Paddington
W2 1HU london
united kingdom

Tel: +442077068888

Fax: (+44)207/7068800

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :  Buckingham P Rd

  • PADDINGTON :  Praed Str Exit

  • By plane

    LONDON HEATHROW At 25.75km / 16 miles - Shuttle paying

  • By train

    PADDINGTON At 0.32km / 0.2 miles

GPS :51.516334, -0.174869

Our accommodation(s)

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Executive room with 1 King size bed and sofa

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 10 / 108 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Small double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GARFUNKEL'S RESTAURANT

Type of cuisine: Bistro

Garfunkel's Restaurant is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Hotel Bar offers a wide range of wine, beer and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 53

  • Maximum capacity: 35 people

Find out more

Our guest reviews for
Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,214 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,093 reviews

Good stay, central to everything I required

Customer review rating 3.5/5

Hannah Business - 19/02/2021 Confirmed reviews ALL

Staff are lovely, very helpful, rooms do not be cleaned daily if you stay longer than 1 night which was disappointing. I was delighted to learn they were offering food during my stay to the room, so I ordered from the hotel and the menu sounded amazing, when my food came it literally was fish fingers from a box and frozen chips with a few spinach leaves laid on the bread. Very amateur for such a boutique hotel. Other than that my stay was very comfortable and I would come back to this hotel.

Location is just what I was looking for.

Customer review rating 5.0/5

Virginia F. Solo - 17/02/2021 Confirmed reviews ALL

I had previously booked then the lady at the reception she was very good with my booking me again. When doing so, The main issue she looked very interested with my booking I felt like really welcomed

Good location, near station and restaurants

Customer review rating 5.0/5

Nicholas Business - 12/02/2021 Confirmed reviews ALL

Always a pleasant stay. Friendly, courteous staff, nice rooms.

Well located nice room friendly helpful staff

Customer review rating 5.0/5

Miles Business - 24/01/2021 Confirmed reviews ALL

A professional hotel service

Disappointing

Customer review rating 2.0/5

Danny W. Families - 19/01/2021 Confirmed reviews ALL

With reference to my email that I have not received a reply from as yet. Our stay was left feeling disappointing having only needing a room for exceptional circumstance and just needing the room to be sanitised for obvious reasons. To be hit with a horrific smell when entering the room and to find a used nappy in the room, that supposedly hasnt been used for at least 72 hours was unacceptable. Then to find bodily hair spread across the shower room left us simply feeling unsafe in this current climate.

Location was good.

Customer review rating 2.5/5

Anonymous Solo - 13/01/2021 Confirmed reviews ALL

Not upfront with breakfast charges. Additional traders charge is not mentioned it is 3 pounds + for room service. I did not request room service, you insisted. The staff need to be more welcoming.

Good location, lovely hotel

Customer review rating 4.5/5

Anonymous Business - 09/01/2021 Confirmed reviews ALL

The staff were helpful, the procedures for check in, out and ordering breakfast were straightforward. I really liked the quality of the room.

Nice hotel tucked away in a quiet square close to Paddington Station

Customer review rating 4.0/5

Davekt Business - 29/12/2020 Confirmed reviews ALL

One night stay on business/leisure, originally scheduled to stay in the Mercure Paddington but that was closed in response to nearby construction and the associated noise levels but not disappointed with the alternative. Easy check-in, clean, warm room albeit on the small size, often a feature of London hotels but had everything required. Restaurant closed due to restrictions, room service meals were available but didn't take advantage of them.

Super friendly staff

Customer review rating 4.5/5

Wally Solo - 20/12/2020 Confirmed reviews ALL

What's the line on how long you have to make a first impression? Well the really helpful lady was great on my check in, polite and cheerful, as was the lady on my check out as I ran for the train. I like that. I think my Christmas jacket helped! Room was great and the hotel is very close to Pddington meaning I could run and catch the train!

Conveniently situated . A modern well equipped hotel

Customer review rating 4.5/5

Peter T. G. Couples - 10/12/2020 Confirmed reviews ALL

Extremely pleasant staff . Clean and comfortable .

Make sure the hotel is not a building site before you arrive!

Customer review rating 1.5/5

Mark B. Business - 09/12/2020 Confirmed reviews ALL

Turned up at Mercure Paddington to find a couple of drunks urinating in the doorway. It was clear that the hotel was building site. Had to go to the Marriott down the road and the team there helpfully explained that the hotel had been closed for months, but that there was another Mercure (Hyde Park) down the road. I needed to ring up Mercure head office and get the number for this hotel and they confirmed that they had my reservation. If only someone had told me beforehand! My email confirmation made no mention of the change of hotel - and my interaction with the two drunks left me with a poor impression of the Mercure brand. TBH, there was not much of an apology from the Mercure staff when I eventually managed to check in. Definitely felt like it was somebody else's problem and not their fault. Poor experience all round.

Easy

Customer review rating 3.0/5

John Solo - 03/12/2020 Confirmed reviews ALL

Hotel ok Breakfast...Biggest waste of £10 i can remember for years!!! Based on Breakfast I would never return.

Work around the corner

Customer review rating 4.0/5

Nick Business - 20/11/2020 Confirmed reviews ALL

Good stay as usual, breakfast service is good. Friendly staff.

well located

Customer review rating 4.5/5

Roy T. Business - 19/11/2020 Confirmed reviews ALL

excellent

Customer review rating 4.5/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

Staff were extremely friendly helpful and professional

Warm & friendly welcome

Customer review rating 5.0/5

Ian Business - 14/11/2020 Confirmed reviews ALL

We stayed at Mercure Hyde Park, we were made to feel very welcome on arrival by your staff Nuno. The rooms were clean, warm and comfortable. Staff were very friendly and accommodating, especially Nuno and Gabriella. We enjoyed our stay and look forward to staying again the future.

Great location, really positive experience in current covid situation. Great staff

Customer review rating 4.5/5

Anonymous Business - 14/11/2020 Confirmed reviews ALL

Very nice hotel. Staff friendly and courteous providing great service under difficult circumstances. Highly recommended.

very cool with great location for Paddington main line and tube - set in a lovely historic building

Customer review rating 5.0/5

Chris G. Solo - 07/11/2020 Confirmed reviews ALL

given the strange times of Covid received exemplary attention and care both at check in and throughout my stay.

Well located

Customer review rating 4.5/5

Kariballa D. Friends - 05/11/2020 Confirmed reviews ALL

Well located

Disappointed

Customer review rating 2.0/5

David Business - 04/11/2020 Confirmed reviews ALL

Firstly I want to make clear this review relates to the Mecure Hyde Park as Mecure moved my original reservation to there due to “maintenance”. When I arrived as a pre checked in Gold Member I expected my pre check in to have been completed, my preferences to be acknowledged and my key to be ready. This is always the case even since Covid at your lesser rated Ibis brand, but no - I had to reregister despite doing it all in advance spending longer at reception which seems silly as it prolonged the time at reception rather than the quick experience it normally is. My request for a high floor was ignored and I was allocated a low floor room with no window. I had my voucher for a drink so later in my stay I asked for a glass of red wine - they had no red wine! Again not an issue for the Ibis! So I went up stairs to make a coffee in my room, I opened the tea caddy only to find the coffee sashet had already been used and put back upside down - so much for deeper cleaning as is promised the box had clearly not been checked. The one receptionist I dealt with was business like and cold not the warm service I often receive at the lower Ibis brand. So please consider before you pay more - you get better service at an Ibis and pay less. Yes the room itself is better and you have individual toiletries at the Mecure but cleaning is not as good and in the current climate which is more important.

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