Mercure London Paddington Hotel 4 stars

Booked late notice through Booking.com Great price, great location, friendly and helpful staff. A little more attention to door handles, lift buttons would score 10 rather than 9.

very disappointed with the breakfast.the 1 sausage was obviously left over from the previous day,that along with the bacon and mushrooms were all cold,beans were the only thing that was warm

Original booked at Paddington Hotel but was notified of change to Hyde Park near by in good time No problem TV system washing reset when I arrived about 6pm so no TV until about 10pm

I arrived quite late at the hotel, I booked it because I was there a few times and it’s close to Paddington station, I had an early flight. When I arrived there, the entrance was full with trash and a sign was on the door in the dark, checking is somewhere else. It’s was the Mercure Hyde Park, I didn’t get any Information, I have nothing to do then walking thru London in the night. The receptionist didn’t open the door for 10 min, forgot my drink voucher and even will al the states she didn’t gave me an upgrade (platinum member).

My first impression, arriving from LHR Airport around 8am was not good. The reception didn't acknowledge us with a Hello, Good Morning, I we will be with you in a moment, two people were dealing with another guest we didn't have help getting into the reception area. I spoke with the manager later that day and he was very apologetic and I advised him of a few other little complaints. After that, he addressed his staff and was grateful that I had spoken with him. He handled himselfin a very professional manner.The room was spacious, room attendants kept room clean and tidy.

Friendly staff

We booked for 3 nights in April before our Government banned travel. I contacted your hotel to ask for a refund but was refused. My card was charged then sent an invoice saying the stay was in March. Accor sent an email to advise all bookings will be refunded. I have forwarded this onto your hotel 3 times with no response. Have rung Accor who advised I am entitled to a refund. Will be doing a trip advisor review if I am not contacted soon.

I chose this hotel for its location next to Paddington Station and also because it was less expensive than others in the same area. My small double room was more than adequate. The bed was not squished against a wall, so there was room either side for storage. As I didn’t want to go out much due to the pandemic situation, I watched a fair bit of television. I was very happy with the choice of channels and quality of reception. I did manage one breakfast in the hotel’s dining room and it was pretty good. Overall a good couple of nights spent at the Mercure Paddington.

No complaints whatsoever, because I am a member of the Accor Hotels I was fortunate to be upgraded

I stayed for one night prior to flying from Heathrow. Comfortable room and very convenient for Paddington station and the Heathrow Express.

We needed someplace close the the train station, and this hotel fit the bill.

The property is a bit old but the excellent location and helpful staff offset this weakness.

Staff were friendly and helpful. Clean and comfortable stay, thanks.

Good location but perhaps too near the station - rumbling as trains came and went. A little bit expensive for the room size and quality.

It was a lovely stay in the day room, located perfectly near fast food restaurants, very clean and friendly staff which matters most as you want the staff to make you feel welcome upon arrival.