Mercure St Helens 4 stars

Name: Business & Leisure Hotel - Mercure St Helens - In the Town Centre - Accor Hotels - ALL - ALL
Address: Linkway West, St Helens, Merseyside, ST HELENS, WA101NG, GB
Telephone: +441744453444
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 519 reviews

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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

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Mercure St Helens

Hotel for travellers looking for local and authentic experiences

Mercure St Helens is conveniently situated in the heart of the town. The hotel is close to major transport links and boasts onsite parking, so getting to Liverpool and Manchester is easy. As well as a 24-hour front desk, onsite restaurant, and bar with BT Sports channels, Mercure St Helens features a range of leisure facilities. Sink into the swimming pool, sauna, or jacuzzi, or unwind in the fully equipped gym. For business or leisure, Mercure St Helens is a perfect hotel choice.

Each of the hotel's 84 contemporary bedrooms boasts a flat-screen TV, air-conditioning, and free Wi-Fi. For events, choose from two beautiful function spaces, the Chalon Suite and the Pyramid Suite, which can accommodate up to 300 guests comfortably. The 92 Restaurant is an ideal spot for dining, meeting friends, or relaxing, and offers a menu with something to suit every taste. For the sporting fans the Brew Dog Stadium, home to Saint Helens Rugby Club is only a short walk from the property.

Hotel extras

Wedding facilities capable of accommodating 250 guests
3 fully-equipped meeting rooms for up to 200+ guests
On-site restaurant & bar with BT Sports
On-site lesuire facilities available for all guests
Free Carpark for hotel guest (Register your car reg)

Our accommodation(s)

Room

Classic Room with one King size bed

2 pers. max
20 m² / 215 sq ft

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Room

Classic Room with two Single beds

2 pers. max
20 m² / 215 sq ft

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Room

Privilege Room with one King Size bed

2 pers. max
20 m² / 215 sq ft

See availabilities

Suite

Suite with one King size bed

2 pers. max
30 m² / 322 sq ft

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Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

+44 1744 453444

Railway station
Highway exit
Ferries
Helipad/aerodrome

STHELENS CENTRAL

Railway station

Access: 1.61 km / 1 mi 15 min walk / 4 min drive

STHELENS CENTRAL

Railway station

Access: 1.61 km / 1 mi 15 min walk / 4 min drive

M62 JCT 7

Highway exit

Access: 3.86 km / 2.4 mi 45 min walk / 10 min drive

LPL PIER HEAD

Ferries

Access: 17.7 km / 11 mi 25 min drive

CITY AIRPORT

Helipad/aerodrome

Access: 27.04 km / 16.8 mi 35 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

1552 BAR

Our Sports Bar boasts a great location to sit back and relax with a drink in hand. With BT Sports on the big screen, you are sure not to miss any big sporting event.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 2000 m² / 21527.8 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 300

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Weddings

Non contractual photo

It's now time to start planning your wedding, your way. Here at the Mercure St Helens we pride ourselves on giving you, the happy couple, the wedding of your dreams. Small and intimate, large and spectacular we can cater for them all.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 519 reviews

Glenn E. Couples - 6/30/2026 Confirmed reviews ALL

I booked the hotel as I was attending a rugby match at the nearby Brewdog stadium. Months in advance I asked if I could check in at 2pm due to the match starting at 3pm and was told nothing could be guaranteed but that it may be possible on the day. There was no mention of an additional fee. When I arrived at 2.15pm I was told the room was ready but that I could not access it unless I paid an additional 10 pounds as an early arrival. Never, having travelled the world through over 50 countries, have I ever been asked to pay extra money to check in early. This was disgraceful, and the worst service I have ever received. Frankly, from the moment I was asked to pay more money there was nothing your staff could have done to present your business as client focussed, modern or forward thinking. An absolute shambles of an establishment that I will warn everyone against.

Stephen W. Couples - 6/30/2026 Confirmed reviews ALL

Hello Stephen Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your decision to book with us, especially given the heatwave and the comfort provided by our air conditioning. It is always our goal to ensure that our guests have a pleasant experience, and we are glad to hear that you found our roof service and food to be satisfactory. We understand that the no-dog policy may have caused some inconvenience, as it required you to return home to attend to your pet's needs. We strive to create a welcoming environment for all guests, and we recognize that pet-friendly options are important for many travelers. Your feedback on this matter is valuable as we continuously evaluate our policies to better serve our clientele If you have further suggestions or specific concerns regarding our policies or services, please do not hesitate to reach out. Your insights will help us improve and enhance the experience for all guests in the future. Daniel Stewart General Manager

Vicki V. Couples - 6/29/2026 Confirmed reviews ALL

In short, the only positive about the stay was the hotel location. On arrival the receptionist was abrupt and rude and couldn’t find our booking. She was rude about trying to spell my surname and there was no apology when it was found although she made out we hadn’t booked at all! There was then no explanation of the services or rooms just handed a key card and told to scan the QR code in the room for information - we were going to add on breakfast but we decided not to based on this service! The room was a disabled access room, which wasn’t ideal as both my partner and I are tall people and all the amenities were at a lowered height, which I understand why, but I wasn’t our choice. The room also wasn’t up to standard in some areas and the shower/bath flooded everytime you used it. We did mention this to reception on our way out for the evening - thinking someone may be able to look at it while we are out or at least maybe look at a room swop but we were told there was a large wedding reception happening and the staff “would look at our concerns if they got time” !!! No one obviously did. In the morning - we checked out without breakfast and went to seek our own… not so much as a Thank you, or how was your stay… nothing I just dropped the key card in the check out box the receptionist looked up and me and then went back to chatting to her colleague and wedding party member from the night previous. The lifts where covered in split drinks, as where the corridors and overall it was a shocking experience and wouldn’t ever recommend such a place again.

David B. Families - 6/29/2026 Confirmed reviews ALL

Gillian O. Couples - 6/27/2026 Confirmed reviews ALL

Hello Gillian Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a lovely and comfortable experience, and that our reception staff were able to assist you effectively. Your satisfaction is our top priority, and we truly appreciate your kind words. A rating of 9 out of 10 is wonderful, and we will strive to enhance our services further to achieve a perfect score on your next visit. We look forward to welcoming you back in the future. Daniel Stewart General Manager

Web-users rating

Other web-users rate our hotel

273 reviews 9.4/10 Location
643 reviews 7/10 Room
595 reviews 8.2/10 Service
5 reviews 6.2/10 WiFi
287 reviews 7.8/10 Cleanliness
224 reviews 7.7/10 Breakfast
194 reviews 6.3/10 Food

21 reviews 9.6/10 Location
75 reviews 8/10 Room
70 reviews 8.2/10 Service
41 reviews 7.1/10 Comfort
36 reviews 8/10 Breakfast
32 reviews 8.4/10 Cleanliness

21 reviews 9.4/10 Location
63 reviews 6.8/10 Room
69 reviews 8.9/10 Service
22 reviews 8.2/10 Cleanliness
17 reviews 8.1/10 Breakfast

6 reviews 9.5/10 Location
42 reviews 6.3/10 Room
27 reviews 8.1/10 Service
17 reviews 7.1/10 Cleanliness
14 reviews 7.5/10 Breakfast
11 reviews 6/10 Food
11 reviews 5.5/10 Vibe

7 reviews 9.5/10 Location
16 reviews 6.6/10 Room
21 reviews 8/10 Service
10 reviews 8.2/10 Cleanliness
6 reviews 6.3/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure St Helens, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure St Helens regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.