Mercure St Helens 4 stars

Overall stay was okay. Selected hotel due to fitness facilities. These closed at short notice with a letter on the door. Breakfast was okay. 1st day there was no vegetarian option just a meat sandwich. Which was disappointing. Was rectified for the other four days. Room was quite tired - broken tiles in bathroom, broken bath. If its was a work trip dn a personal trip I would have requested a room change.

I stayed for one night and can honestly say that I cannot fault the service and professionalism of the staff. The hotel is beautifully maintained and the rooms are spacious, clean and comfortable. We had a good night’s sleep. Due to the current covid situation you are able to text staff 24 hours with any queries and their response is swift. We texted for help with the heating in the room and someone was there within a couple of minutes. Unfortunately due to Covid, breakfast is a continental take away arrangement. The selection and quality of the prepackaged food is awful and not worth the extra £10 per person. I think that upon booking the breakfast arrangements should be made clear so that you can make an informed decision about adding breakfast to your booking. I was given a ham brioche sub and texted to say that I do not eat pork products. The manager responded immediately and said there was a vegetarian option and was at the room within a minute. Despite his efforts it was just a cheese sandwich in white bread which did not look appetising and I did not eat it. You’re actually better off taking the short walk to the local McDonalds for breakfast if you don’t have Uber eats. Would I stay here again? Most definitely.

Hi guys, It was a good stay overall. The room amd staff was great. The spa area, its staff and the gym were also great. Below ill leave some feedback on what can make the stay better for next time. 1. Always do a quick check of rooms before you give the guest a keycard so you can make sure things such as the fridge is plugged in so it doesnt take a long time for drinks/snacks to get cold. 2. ICE! ICE! ICE! Get an ice machine for each floor! I cannot stress this enough. Clear out a closet and put your storage on the ground floor or basement. Even if you order cheap ones from china through ali baba... sort it out. No one wants to walk to the front desk to ask the receptionist for a tiny bucket of ice. They likely wont wash their hands. Theres no sureity the buckets are clean. Wheres the ice scooped from? Even if the answers are goid answers, no guest want to have to ask in the first place. Make it happen guys. 3. Get some music for your lobby and restaurant. Its eerily quiet. And whats up with the books in the dining area? Gives me library vibes lol no one wants to eat in a library. 4. Wash cloths for the bathrooms would be nice. You dont want to have to scrub yourself with a bar of soap. 5. A designated area for smokers with shelter is very important! No one should have to go outdoors for a cigarette in the rain. This is an easy way to ensure people do not smoke in the rooms. This is England and it rains every other day. 6. Get some small packets of bubbles for the bathtub in the suite. It would encourage use. Who doesnt love a bubblebath. Thanks for the hospitality, i hope you find this helpful. All the best. Cheers.

All staff were very professional but also very friendly helpful and approachable. They adhered stringently to all Covid safety guidelines. The rooms were spotlessly clean as was all areas of the hotel. Being in a town centre the hotel is close to all amenities and although near a very busy road no traffic noise could be heard from within the hotel. I would highly recommend staying at the Mercure St Helens.

Towels were a bit old and could have done with more towels and pillows but overall a nice hotel

My pet hate to see rinsed out cups in the room instead of fresh ones with coffee stained spoons and flimsy towels.

The hotel setting is beautiful in a great location we opted out of breakfast as it would come in a bag for £10 each. It is such a disappointment that you would use cheap flat £2 ikea pillows that offer zero support for your guests when sleeping the shower was very difficult to control at first only ice cold water coming out spent 15 minutes before warm water came on then it was either streaming scorching hot water one second and ice cold water the next the taps in the basin splashed water everywhere bathroom and room felt dated compared to what you see when you walk through the doors at reception

St Helens is my home town always lovely to go back and visit family and friends stayed in this hotel 3/4 times now, but its looking rather dated now, we expected to of had the queen's size bed but instead we were left with 2 pushed together bit uncomfortable knowing theirs a crease come join down the centre of your bed. The staff I found to be courteous and helpful. The skirting round the bath could do with changing as it's cracked and paint flaking, the shower door requires a new seal as the one was torn, chips in the desk fitting, the fridge needs to be defrosted and maybe the rooms carpets could do with a deep clean, very little natural light coming into the room due to the frosted appearance of the glass and the what I presume to be signage obscuring the light also.

The staff were good and the room clean and tidy. I had to request that the handwash basin outflow bee unblocked and this was done immediately.

Amazing staff on front desk, bar staff were great.... But the bed was on a slope.... It was so annoying...

they was very helpful

Over priced take away breakfast.

Poor food, bought a breakfast which was in a bag included in room rate, would not have done if I’d known prior to booking, room keys playing up, pillows disgusting rubber. Would not stay again

Had a really nice stay at this modern looking hotel. Located on a busy road, it is very close to many amenities and retail parks. Reception staff were good. The room was clean, but the bathroom looked dated, and the basin wasn't good at maintaining water as it splashed out causing a mess. The bed was comfortable and had a quiet night sleep.

Nice rooms reasonably priced with excellent shower