Mercure St Helens 4 stars

Very clean twin room. Comfortable beds with nice quality linen and towels . My only negative comment of the room was the lighting. There was no lighting over any of the mirrors apart from bathroom. Tea and coffee making facilities, only 2 tea bags , we could of used more. Lovely tasty breakfast cooked to order. Free car parking .

I have been asking for weeks for someone to look at why my points never grown much since the takeover, Khem and others have said it would be sorted ???? Regards

Stayed here as planned to go to Knowsley Safari Park the next day. Close to many choices of places to eat and Knowlsley just 15min away. Leisure facilities at the hotel were a draw and made use of whilst there. Staff friendly and helpful. Room size good.

Having stayed at other Mercure hotels and I have to say that I and my colleagues were very disappointed with the Mercure St Helens, seemed to be understaffed, after confusion of what was the special in the restaurant, due to it being advertised incorrectly, it took to long for it to be served at the table, the following morning I had to have a cold shower, contacted reception and was informed they had a problem with a pump, was not offered a different room to have a hot shower, as other rooms were ok, the breakfast was ok, but again not as good as other Mercure hotels I stay at ( as I am a L,Accor member ) I will say that the supervisor in the restaurant area was as helpful as he could be,

Paid for the two night stay for a weekend away with my partner, reason for location was to get into Liverpool - a short 20 minute train journey. Definitely better value than paying liverpool city centre prices!!

One night stay to attend a music concert. Hotel is in a convenient location. Staff are an asset to the hotel, particularly those serving breakfast and serving the bar. Hotel is bright and clean. Twin room is clean and functional. Third floor very quiet. Food menu for an evening meal is limited and pretty basic, would not choose to eat at hotel again but would stay if in the area.

The hotel provides decent level of facilities. the food in the restarant was of a good standard. My biggest problems with this stay were the levels of added fragrance in use both in common areas and within the room. it appears the bed sheets were highly fragranced, thus causing significant respiratory problems and making it very difficult to sleep. There was also a continuos noise in the room , which was difficult to define. Sounded like a boiler or some type of ventilation. I would not choose to stay here again.

Fire alarm went off approximately 7am, this happened on our previous visit in January. No explanation was given or an apology. We have used this hotel 50+ times over the last few years, so expected better service than this.

On check in I was asked for extra money for a z bed despite explaining I had tried to book online to include a child it wouldn’t work then rang the hotel and was advised just to book fir a couple and advise reception on check in Waited endlessly at the bar and to order food which took an age The manager Aaron seemed to do everything check in food orders serving laying clearing tables and without him it would have been a disaster My food was fine Wifes order was wrong Childs pizza inedible Didn’t bother with breakfast as a result

Friendly , helpful staff

Excellent stay, lovely friendly staff and great breakfast. Thank you for an enjoyable weekend, and as the Sydney Roosters also won it was even better.

It was great - only feedback - my brother room - 101 - smelt of cigarettes - think it might have come through the air vent from outside?

Good size rooms. Great staff. Good breakfast, although there was no buffet a few times which slowed down my breakfast turnover so I had to make do without a cooked breakfast before having to dash. Also was told no room service on a wedding day, which was disappointing. Pool closes quite early. 9pm does not allow much time to get down there if you are having an evening meal. Rooms were slightly dark at night. The cool white LED’s were a little clinical and very underpowered. I needed to work at the desk and there was just not enough light in the room. Parking was superb and never an issue. Input my car reg at the desk on checkin. Checkout was super smooth too.

No complaints. Reception and checking in excellent. Room very clean (as to be expected). Quiet and good nights sleep. Excellent breakfast and very polite and helpful staff on duty. Thank you.

I stayed overnight during the week and arrived late to check in (8.15pm). I was still able to get food and the staff were all great and provided fantastic service.