It was my daughter’s wedding they were so nice and very welcoming! Really nice staff

We had a good 2 day stay for a family wedding. The rooms were nice and clean, but no drawers to put clothes in. The breakfast was good and the staff were very happy to provide things that were not out already, for example they made poached or scrambled eggs if we asked for them.

Rude staff, misleading extra charges. Manager was happy to let one of our party leave the hotel after they had prepaid for their room. If you arnt aware they charge £50 per room as a holding fee once you arrive at the hotel this is after you have already paid for the room. The manager was called and he was happy to cancel the room for one of our party who could afford the additional £50, the other 3 rooms were okay to stay though. This was embarrassing for the party and the manager and hotel shouldn't expect people to have that type of money and keep it for 7 days before refunding. On another note the breakfast staff were absolutely amazing, the bar staff were also very nice. Rooms clean and the beds comfortable.

We travelled from Cardiff and stayed for 3 nights for a family wedding, The room was immaculate. The food in the bar and also at the wedding was excellent: I’d especially like to mention how lovely the staff were especially Victoria, nothing was too much trouble -

Room was comfortable and clean. Temp control in the room was easy to use. Mini fridge was a nice surprise. Breakfast was very good with plenty on offer and re fills done regularly. All staff were very attentive and professional. The only criticism is the price of a double gin and mixer is £10.30, given this is a hotel in St Helens and not a major city I felt this price point was rather high.