Mercure St Helens 4 stars

The experience was delightful and very warming .

Stayed for 3 nights due to family bereavement. Very quiet, staff super helpful.

It's was clean, tidy and convenient. Location wise easily accessible. Staff friendly, helpful and made me feel comfortable. Definitely stay again.

Very warm welcome by reception staff. Efficient, courteous and helpful. Had not expected the hotel to be providing any food but room service dinner was available. Plenty choice and good standard. The server who delivered the food was a credit to the hotel. We stayed for an early morning hospital appointment and D. case surgery so hotel very convenient location. The room was clean, comfortable and had everything needed for a short stay. Thank you to the staff.

My first room was at the end of the building and there was a noisy extraction fan or something similar, continually vibrating. I went down to reception and the very pleasant young lady immediately moved me. The new room was clean, well appointed, and comfortable. Obviously I couldn’t make use of the restaurant, or gym, but room service was available. All the staff I came into contact were pleasant, helpful and friendly!

The staff honestly could not do enough for us, especially Julia on reception, such an accommodating and friendly person. We stayed for 3 nights whilst work was being done on our house with our two young sons. We were very well looked after.

We stayed at the hotel as we were attending a funeral & travelling under exceptional circumstances. From booking, arriving at the hotel we were treated with care. The staff are lovely & nothing was too much trouble. We will be returning once the hotel is fully open.

Experience was good and staff were great too.

The service was excellent

We stayed at this hotel after the original hotel we booked into let us down. Therefore we needed somewhere to stay for our training that was taking place near by. We come across this hotel and thank god we did!!!. What a lovely hotel and staff. We arrived late, which wasn’t a problem for the staff who checked us in very quickly. We stayed in the Suite and it was fantastic. Lovely room and very spacious. We had a lovely nights sleep which was fantastic as we had a long training course ahead. We then decided to return to the hotel that night to stay again for our second day of the training course. Once again the staff remembered us and had a room sorted immediately, Fantastic, we stayed in another suite which was again amazing. The soft drinks in the fridge where a great touch, shame we didn’t receive them on the first night but nothing major. We also decided to get room service. The food was ok but the portion sizes didn’t meet the price we paid if I’m being honest. The jacuzzi bath in the second room unfortunately didn’t work but it was still a great room and worth the money. Overall we had a great stay and we will certainly be returning after the lockdown is lifted. Thank you to all the staff

We booked a suite and were charged £10 extra upon arrival they denied all knowledge of suites and placed us in two of the basic rooms with 2 single beds . The initial rooms we were given as we entered one the room had a pungent horrible smell to it , the second room we recieved a faulty key which did not work however after some time in reception this was sorted and we were given two replacement rooms in wich were okay however the air cons did not work in either and the furniture was damaged for example the bedside table and the chairs legs were very wobly of some weight was placed on them they could have easily collapsed after all this we went down to the bar were we met a very pleasant and helpful bar staff named vicky she was polite and served us right away this was the best experience of the whole stay as she made us feel welcome and went our of her way for us .

Nice stay,very friendly staff

Sort out the air conditioning/heating system, mate.

Lovey warm room. Very clean. Reception very friendly, handy for the town but it is a busy road to walk along to access the shops. Room has a fridge and safe.

Hotel in the town centre and is a couple of minutes walk into the town on a busy main road, there used to be a gate to cut through but this has been closed due to COVID . Room was very clean, with a fridge kettle and safe. Comfortable beds, good shower and clean towels. Cannot fault for the price, I didn’t bother with the breakfast bag as it’s not really worth the £10.