Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 727 reviews

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  727 reviews

TripAdvisor Rating  3.5/5  115 reviews

Convenient location

Customer review rating 4.5/5

C R. Couples - Confirmed reviews ALL

The check in/check out was faultless. We were upgraded to a suite which was spacious and well appointed. The staff we encountered were very friendly and professional. The only negative was that the air conditioning plant on the roof turned on at 5.30am producing a droning noise that disturbed our sleep.

Dear CHRISTOPHER R., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I Have asked our maintenance manager to carry out an audit follow up to your comments and I hope that you can accept my sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient location

Customer review rating 4.5/5

Mark Couples - Confirmed reviews ALL

We visited family. The room was clean and tidy. The staff helpful and friendly.

Dear MARK S., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Martin Families - Confirmed reviews ALL

Good location Great breakfast Only complaint is that the rooms were a little too warm. Aircon could be improved

Dear MARTIN C., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 4.5/5

M E. Friends - Confirmed reviews ALL

Well looked after.

Dear M F., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean and comfortable with professional staff.

Dear JOANNE S., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 292 reviews 9.3/10 Location
  • 819 reviews 6.5/10 Room
  • 759 reviews 8.5/10 Service
  • 9 reviews 3.1/10 WiFi
  • 412 reviews 5.9/10 Cleanliness
  • 253 reviews 5.2/10 Food
  • 249 reviews 5.9/10 Breakfast

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