Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 769 reviews

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Mercure St Helens - Image 1
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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  769 reviews

TripAdvisor Rating  3.5/5  144 reviews

Very pleasant efficient staff

Customer review rating 4.0/5

Adrian C. Solo - Confirmed reviews ALL

Good value- everything worked but use of room key card was intermittently not working which was frustrating!

Dear Adrian, Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our staff pleasant and efficient, and that you felt you received good value during your stay. We apologize for any frustration caused by the intermittent issues with the room key card. Your comments have been noted, and we will work on improving this aspect of our service. We hope to welcome you back in the future for an even better experience. Thank you again for choosing us! Warm Regards, Guest Services Manager

Great stay

Customer review rating 5.0/5

Billy C. Friends - Confirmed reviews ALL

Staff really polite and friendly comfortable room breakfast was superb

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be polite and friendly, and that you enjoyed a comfortable room and superb breakfast during your stay. It is always our goal to provide exceptional service and a pleasant experience for our guests, and we are pleased to know that we were able to meet your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Warm regards, Daniel Stewart General Manager

Shocking sleep experience

Customer review rating 0.5/5

Kaye F. Couples - Confirmed reviews ALL

Extremely disappointing as second stay after a disturbed night on our first one bringing me to tears on both occasion. Second one was promised air conditioning had been serviced and it was worse than first time. Approx 3-4 hours sleep. Pillows like bricks and very thin walls. Would never stay here again and would never recommend to anyone else. Breakfast good but no customer service follow through from first bad experience. It’s a Mercure let down. Needs investment in air con and better customer service

Hello Kaye Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are truly sorry to hear about the disappointing experiences you had during both of your stays. We sincerely apologize for the issues you encountered with the air conditioning and the quality of sleep due to uncomfortable pillows and thin walls. Your comments regarding the lack of customer service follow-through are also duly noted, and we understand how important it is for our guests to feel valued and supported throughout their stay. Please know that we take your feedback seriously, and we will address these concerns with our team to ensure that improvements are made in both our facilities and customer service standards. Your experience does not reflect the level of service we aim to provide, and we regret that we fell short on this occasion. We appreciate your feedback as it helps us identify areas where we can enhance our guest experience. We hope that you will consider giving us another chance in the future so that we may have the opportunity to regain your trust. Thank you again for sharing your thoughts with us Daniel Stewart General Manager

Pleasant Stay in comfortable room.

Customer review rating 4.5/5

Carole Couples - Confirmed reviews ALL

Room was clean and comfortable. Excellent breakfast.

Dear Carole, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay in our comfortable and clean room. It is always our goal to provide a relaxing and enjoyable experience for all our guests. We are glad that you enjoyed the excellent breakfast we offer. Our team works hard to ensure that every aspect of your stay meets your expectations. We appreciate your kind words and look forward to welcoming you back on your next visit. Warm regards, Guest Service Manager

Room smelt of mould

Customer review rating 1.5/5

Lucy Couples - Confirmed reviews ALL

+ Comfortable, large bed + useful hairdryer, iron, luggage rack etc. + Check in and out was smooth. + Near a large selection of restaurants within walking distance - room smelt of damp, particularly prominent in main bedroom so can be smelt when leaving the bathroom after a shower and when first walking in. - black mould on scatter pillow - no ventilation, windows cannot be opened and shower fan is broken in bathroom - the bedroom has no main light, this means you have to turn off lots of lamps every time you leave the room

Dear Lucy, Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you found the bed comfortable and appreciated the amenities provided in the room. We also appreciate your positive comments regarding the smooth check-in and check-out process, as well as our convenient location near a variety of restaurants. We sincerely apologise for any inconvenience caused by the issues you experienced during your stay. Your feedback regarding the damp smell, black mould on scatter pillow, lack of ventilation, and absence of a main light in the bedroom is greatly appreciated. Please rest assured that we will address these concerns promptly to ensure a more pleasant experience for our future guests. We value your feedback and hope to have the opportunity to welcome you back in the future to provide an improved experience. Warm regards, Guest Service Manager

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Other web-users rate our hotel

  • 347 reviews 9.4/10 Location
  • 826 reviews 7/10 Room
  • 706 reviews 8.5/10 Service
  • 376 reviews 7.2/10 Cleanliness
  • 245 reviews 6/10 Breakfast
  • 235 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.