Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 802 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  802 reviews

TripAdvisor Rating  3.5/5  137 reviews

Staying for a weekend at the races

TripAdvisor rating 5.0/5

Tina L TripAdvisor review

Staying at the mecure hotel for a weekend. Close to the racecourse and parking available. Prices are reasonable and rooms are clean and tidy. On the first night we are in the bar and the food was lovely. Our waitress Lydia was very attentive and service was great. Would stay again.

Hello and thank you so much for your recent review in connection with your recent overnight stay here at the Mercure St Helens hotel and was delighted to learn your time spent was most enjoyable I will pass on your feed back to all the staff concerned and thank you once again

well located

Customer review rating 4.0/5

Christopher T. Friends - Confirmed reviews ALL

good rooms comfy beds, great staff really helpful. don't get value for money on food rather expensive for what you get and food cold be a little hotter otherwise my stay was great thanks to the bar staff.

Dear CHRISTOPHER T., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brilliant over night Stay

TripAdvisor rating 5.0/5

happyholiday57 Solo travel - TripAdvisor review

What a great stay last night, room 311, realy great room everything anybody could want, realy great nights sleep. The reception was welcoming and very helpful, i needed some information about the local area, the girl on the desk was great. nice bar and realy good breakfast. Will be going back. Thankyou.

Thank you for your recent review regarding your overnight stay here at Mercure St Helens and was delighted to learn you had an enjoyable stay . I will pass on your kind words to all the staff concerned and thank you once again

Interview stay

Customer review rating 3.5/5

Alanl500 Business - Confirmed reviews ALL

The stay was very good , the only comment we have is more relating to the room. Basically we had a privilege room which had an adjoining room and as a result the room was noisy due to the connecting room door

Dear ALAN L., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

Customer review rating 2.0/5

Alex Business - Confirmed reviews ALL

No heating was working in the room - despite increasing the electric wall unit to 23 (the maximum it would go). Food in restaurant was very disappointing - long wait for food, and pork was very tough

Dear ALEX P., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 351 reviews 9.3/10 Location
  • 881 reviews 6.9/10 Room
  • 769 reviews 8.5/10 Service
  • 7 reviews 2/10 WiFi
  • 410 reviews 6.6/10 Cleanliness
  • 272 reviews 6.5/10 Breakfast
  • 251 reviews 5.6/10 Food

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