Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 840 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  840 reviews

TripAdvisor Rating  3.5/5  125 reviews

Very poor

TripAdvisor rating 1.0/5

peter h TripAdvisor review

Got scammed by the car park thieves, parking eye.I was a guest at a wedding reception there. I entered my car registration number in the foyer. A short time later received a letter saying I had to pay £60I appealed and provided proof which they said wasn't acceptable. Never heard anything for several months then received a letter saying I would have to pay £120. or receive a CCJ. Will never visit or use a Mercure hotel again.

Just what we needed for An overnight stay

Customer review rating 3.5/5

Alison Y. Couples - Confirmed reviews ALL

Speedy check in

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

G-VG Room was ‘tired’ Needs refresh especially lighting No in room safe Need to replace coffee cups DAILY Ok c linen change schedule

Perfect location

Customer review rating 4.5/5

Chros Business - Confirmed reviews ALL

Nice hotel, warmly welcomed. Perfect room.

Location limiterd by one-way access ut a good parking lot and hotel building.

Customer review rating 0.5/5

Michel H. Couples - Confirmed reviews ALL

There was no hot water for our showers in the morning. The shower is in the bath and although there is a good grab handle at the end of the bath, it is all too easy to step out onto the door stop, which I did and slipped back into the bath, hitting my head on the tiled wall behind the bath. The floor tiles are high glaze as opposed to anti-slip. An access consultant should make an assessment of a typical room to assist the management.

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Other web-users rate our hotel

  • 354 reviews 9.5/10 Location
  • 924 reviews 6.8/10 Room
  • 797 reviews 8.5/10 Service
  • 8 reviews 3.8/10 WiFi
  • 452 reviews 6.4/10 Cleanliness
  • 287 reviews 6/10 Breakfast
  • 269 reviews 5.3/10 Food
  • 70 reviews 8/10 Pool

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