Mercure St Helens 4 stars

Customer review rating (ALL Rating) 4.3/5 473 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  473 reviews

Customer review rating 5.0/5

Paul A. Solo - Confirmed reviews ALL

Hotel was easy to find and suited my purpose to stay halfway between Liverpool and Manchester. The quality of the facilities were excellent and beyond reasonably priced. The staff on reception and in the excellent spa were friendly and very helpful. I would look forward to staying here again.

Hello Paul Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that our hotel met your needs and provided a convenient location between Liverpool and Manchester. It is gratifying to know that you found our facilities to be of excellent quality and reasonably priced. Our team takes great pride in delivering exceptional service, and we are pleased that you experienced the friendliness and helpfulness of our reception staff as well as those in the spa. We sincerely appreciate your kind words and look forward to welcoming you back on your next visit. Should you have any further comments or suggestions, please do not hesitate to reach out. Daniel Stewart General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Always a pleasant, comfortable stay here. Staff are always friendly and helpful

Hello Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be friendly and helpful, and that your stay was both pleasant and comfortable. Your feedback is invaluable as it encourages our team to continue providing exceptional service. We look forward to welcoming you back in the future and ensuring that your next visit is just as enjoyable. Warm regards, Daniel Stewart General Manager

Customer review rating 4.0/5

Peter C. Couples - Confirmed reviews ALL

staff helpful and professional

Hello Peter Thank you for taking the time to share your feedback regarding our staff. We are pleased to hear that you found them helpful and professional. At Mercure St Helens, we strive to provide exceptional service, and it is gratifying to know that our efforts have made a positive impact on your experience. Your comments will be shared with our team as they continue to uphold these standards. If you have any further suggestions or require assistance, please do not hesitate to reach out. Best regards, Daniel Stewart General Manager

Customer review rating 4.0/5

James S. Families - Confirmed reviews ALL

This was our 3rd stay with you although it was enjoyable we did find there was so deteration such as sink plugs not holding water and I found this very annoying ,also the evening menu was not good for us ,hope it will improve for us next time

Hello James Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that this was your third visit and that you found your stay enjoyable overall. However, we sincerely apologize for the inconveniences you experienced, particularly with the sink plugs and the evening menu options. Your comments are invaluable to us as we continuously strive to enhance our services and facilities. Rest assured, we will address the maintenance issues you mentioned and evaluate our dining options to better cater to our guests’ preferences. We appreciate your insights and hope to have the opportunity to welcome you back in the future, where we aim to provide an even more satisfactory experience. Daniel Stewart General Manager

Customer review rating 4.5/5

Peter M. Friends - Confirmed reviews ALL

Disappointed that after arriving early we were unable to get food at the bar. We thought there was a coffee shop or snack bar. We were booked with a large party for an evening function so we did not eat till 8.00pm.

Hello Peter Thank you for sharing your experience with us. We are delighted to hear that you found our venue bright, comfortable, and that our service met your expectations. Your feedback is invaluable as it helps us enhance the experiences of our guests. We sincerely apologize for the inconvenience you faced regarding the availability of food at the bar upon your early arrival. We understand how important it is to have convenient dining options, especially when attending a large function later in the evening. We appreciate your patience and understanding in this matter. Your rating of 9 out of 10 is greatly appreciated, and we hope to welcome you back soon for an even more seamless experience. Should you have any further suggestions or needs, please do not hesitate to reach out Daniel Stewart General Manager

Other web-users rate our hotel

  • 265 reviews 9.5/10 Location
  • 622 reviews 7.1/10 Room
  • 548 reviews 8.5/10 Service
  • 275 reviews 8.3/10 Cleanliness
  • 207 reviews 7.8/10 Breakfast
  • 174 reviews 6.3/10 Food
  • 54 reviews 8.5/10 Wellness Area

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