Mercure St Helens 4 stars

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Booked a suite which was utilitarian more than comfortable. Windows don’t open. Air conditioning didn’t work properly so turned off but still hummed all night in the cold.No coffee available at breakfast so went to McDonalds. Restaurant food mediocre for the price. Menu limited. Staff all willing and friendly but a little lost.Cancelled second night as per rules but reception at check out unable to process refund for 2nd night and breakfasts nor able to provide a final invoice. E mail ignored and still waiting for refund. Wouldn’t dream of staying there again.

sure where to start, after arriving at the Hotel last night after a 14hr day to say I'm disappointed is a massive understatement, First 2 people in front of me offered a loyalty card as they have been staying at the hotel the last 2 weeks and could possibly be using until 2 weeks before Christmas, not once have I been offered this in the 12 month or so I have been staying, it was offered last night either, on checking in I was then allocated room 232 on opening the room door I was greeted to the most horrific smell, rubbish and bedding thrown all over the room which is clearly unacceptable. I returned to reception where Sharon apologised and changed my room, she later went on to offer a free drink or a breakfast of which I declined on both. When I set the account up with yourselves I stated I would be in St Helens around 6 month and here I am 12 month down the line not been offered anything nor have I asked for anything in return, we have 2 other sites and its not uncommon for us to temporarily move staff around as you will see this week we have 2 rooms booked for a week in St Helens, we usually put them in the Travelodge, however I authorised their stay in the St Helens hotel this week as the cost difference wasn't huge and thought it better than the Travelodge and may encourage staff to want to work in St Helens again as getting them to work away from home at times is a challenge but thought a better hotel may we encourage them to want to work away again, I can only hope them didn't experience anything like I did last night. Whilst I have been staying at the hotel I have obviously seen the changes being made, and the effort some of the staff are putting in, I know few people that work in the hotel by name but some of the service hasn't been great, when we set the account up you specified you couldn't guarantee me a room which I accepted but just over a month ago there was an instance where I stayed in St Helens for a full week but couldn't get a room the Wednesday night, when I checked in on the Monday I specifically asked to be notified if there was a room available for the Wednesday to let me know, on the Tuesday I asked again and as the Premier Inn was full I asked the receptionist if she knew of anywhere else she advised she would have a look and phone up to my room, I never received a phone call, even a courtesy call to say sorry I cant find anywhere would have been nice, during my stay in St Helens I have had the odd issue and decided to stay elsewhere to have a sulk but always returned, we have spent a lot of money at the St Helens hotel over the last 12 month so to experience what I did last night is really unacceptable. Then due to last nights issues I never got round to booking a table in the hotel for a Christmas party, maybe next week when I have calmed down a little I may look into it but as you can probably gauge from my rant I'm REALLY NOT HAPPY. Please pass on my thanks to Sharon for last night but the other 2 on reception may as well not been there (possible shift change)

The carpet in the room had not been vac adequately, the bath was dirty, the room lighting sub standard - main bedroom area. Bedside lights did not work properly. The bathroom could do with some TLC to repair water damage. Towels smelt stagnant. The bed was clean and comfortable. All staff spoken to helpfull and pleasant. Breakfast of a good standard.

Pleasure to stay, bit difficult to get to if walking but still an enjoyable experience.

Lovely room, friendly helpful staff

check in was great but the room was just a bit dank and grim. there was no plug in the bathroom, a plaster on the sink, mould on the walls and the breakfast was cold once we got it. Just generally disappointing

Friendly and helpful staff. Comfortable and good sized room. Nice breakfast.

Even though I had turned the air conditioning off, the quietness in the room was spoilt by a constant noise coming from the air conditioning unit. That caused me to have a poor night's sleep, which is obviously very disappointing when the whole point of hotels is to be able to have a great night's sleep in a place far away from home!

Good value for money. Included free use of spa facilities including swimming pool, steam room, sauna and jacuzzi. Central location, within walking distance of cinema, shops etc. Comfortable bed with good sized rooms

Had a great time everything went smoothly. Free parking a plus, check in quick and although not checking in until later no problem in booking meal in restaurant. Food great, bedroom really good a big comfy bed and all the necessities, hairdryer etc.

Helpful, informative staff. Comfortable room with space. Fully equipped.

Breakfast hit and miss depending on staff. Maid service hit and miss.

Very clean rooms , lovely and helpful staff , will definitely stay here again

There were some guests being extremely noisy and shouting and banging doors at 3am which carried on for half an hour. No fault of the hotel though. Reception staff were very concerned and asked us if we were OK after our second nights stay.