Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 565 reviews

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Mercure St Helens - Image 1
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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  565 reviews

TripAdvisor Rating  3.5/5  156 reviews

Good hotel

Customer review rating 4.0/5

John Couples - Confirmed reviews ALL

Great staff, good breakfast. Comfortable, clean rooms. Would have rated this stay higher, but unfortunately there was a loud humming noise in the room at night time. I think it was actually coming from outside the room. We have stayed in other rooms which did not have this, but room 230 definitely did.

Dear John Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff helpful and enjoyed our breakfast offerings, as well as the comfort and cleanliness of your room. However, we sincerely apologize for the inconvenience caused by the loud humming noise during your stay in room 230. Your comfort is very important to us, and we regret that this issue detracted from an otherwise enjoyable visit. We appreciate you bringing this matter to our attention, as it allows us to investigate further and ensure a more pleasant experience for future guests. We hope you will consider staying with us again so we can provide you with an improved experience in one of our quieter rooms. Thank you once again for your valuable feedback. Kind Regards Daniel Stewart General Manager

Hotel did the job

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Stay was as expected but nothing out of the ordinary. Bit surprised by the deposit requirement on booking. Felt for the receptionist having to explain it to me people in the queue before us , despite what he said I don’t think this is standard procedure with other places

Hello Peter Thank you very much for your thoughtful review and for highlighting the aspects of your stay that you enjoyed. We are thrilled to hear that our staff\'s helpfulness, our breakfast offerings, as well as the comfort and cleanliness of your room contributed positively to your experience. We also want to extend our sincerest apologies for the disturbance caused by the loud humming noise during your stay in room 230. Your comfort is paramount to us, and we regret that this issue affected what should have been a seamless visit. Please rest assured that we take such matters seriously; we will investigate this further to prevent similar occurrences in the future. We truly appreciate you bringing this matter to our attention and hope you will consider staying with us again. It would be our pleasure to provide you with an enhanced experience in one of our quieter rooms. Thank you once again for your valuable feedback Daniel Stewart General Manager

Good stay

Customer review rating 4.5/5

Cd Business - Confirmed reviews ALL

Nice breakfast, spacious and quiet rooms

Hello CD Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our breakfast offerings and found our rooms to be spacious and quiet. At Mercure St Helens Hotel we strive to provide a comfortable and enjoyable stay for all our guests, and it is rewarding to know that we met your expectations in these areas. Your feedback is invaluable as it encourages us to maintain high standards. We look forward to welcoming you back in the future! Thank you Daniel Stewart General Manager

Hotel Nice

Customer review rating 3.0/5

Susan S. Couples - Confirmed reviews ALL

Wasnt very impressed with the beef in the stir fry.....hotel room was good

Hello Susan Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your hotel room satisfactory; however, we sincerely apologize for not meeting your expectations with our stir fry dish. Your comments about the beef have been noted and will be shared with our culinary team for further review. We strive to provide high-quality meals and appreciate any insights that can help us improve our offerings. We hope you will consider staying with us again in the future, allowing us another opportunity to provide you with a more enjoyable dining experience alongside comfortable accommodations. Thank you once again for your valuable feedback. Daniel Stewart General Manager

we had a good stay. it is well located

Customer review rating 4.5/5

Erica Couples - Confirmed reviews ALL

lovely staffs from reception, bar and breakfast area breakfast was very good with lots of options to choose from

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you had a good experience and found our location convenient. It is wonderful to know that our staff made a lasting impression on you with their service across various areas, including reception, the bar, and breakfast. We take great pride in our team\'s dedication to providing exceptional hospitality. We are also pleased that you enjoyed our breakfast offerings and found plenty of options to choose from. Your satisfaction is our top priority, and we strive to ensure every guest has a memorable stay. We look forward to welcoming you back in the future! Warm regards, Guest Service Manager

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Other web-users rate our hotel

  • 302 reviews 9.4/10 Location
  • 694 reviews 7.1/10 Room
  • 597 reviews 8.5/10 Service
  • 5 reviews 6.7/10 WiFi
  • 310 reviews 7.8/10 Cleanliness
  • 205 reviews 7.1/10 Breakfast
  • 179 reviews 6.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.