Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 613 reviews

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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  613 reviews

TripAdvisor Rating  3.5/5  152 reviews

Highly recommend

TripAdvisor rating 5.0/5

Amanda L TripAdvisor review

I just come home after spending 2 nights at this hotel for work. I've never really been that far north before and I could not have had a better experience. EVERY person I interacted with went above and beyond to be attentive and helpful. They were all so helpful - especially the girls in the morning shifts that worked in the restaurant. I even left my phone on the table by accident and one of the girls came running out to give it to me. The room was lovely enough. The bed was super comfy. I genuinely look forward to staying again when I visit my HQ. Thank you so much everyone

Fabulous

Customer review rating 5.0/5

Julie Friends - Confirmed reviews ALL

Only there for 1 night but would have happily stayed for longer.

Hello Julia Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found your experience fabulous, even if it was just for one night. It brings us great joy to know that our accommodations met your expectations and that you would have happily extended your visit. We strive to create memorable experiences for all our guests, and we hope you will consider staying with us again in the future. Should you decide to return, please do not hesitate to reach out so we can assist in making your next stay even more enjoyable. Daniel Stewart General Manager

Be Aware

TripAdvisor rating 2.0/5

Daniel G TripAdvisor review

More like a 2/3 star; the room was freezing when I arrived, and it took nearly a day to warm up; the lobby was freezing, which I could not believe, I actually think it was colder than outside; the phone did not work in the room, and there was no water for some time, so I could not shower. The room was not cleaned, and the sheets were not changed. All in all, it was a bad experience and staffing was well below what it should be. Also, they offered drinks in the room with the room type i had, but you only get six, so if you don't drink sugar drinks, you only get 3, although because of the water issue, they did give me 2 bottles of water. The staff were nice and tried to sort out issues. When I compare it to Premier Inn, I think Premier wins hands down. What i find wrong is that it sells as a 4-star hotel, and it's clearly not.

Decent

Customer review rating 4.0/5

Mark Couples - Confirmed reviews ALL

Was decent, only complaint would be the tv signal was hit and miss

Hello Mark Thank you for taking the time to share your feedback regarding your recent experience with us. We are pleased to hear that you found your stay to be decent; however, we sincerely apologize for the inconvenience caused by the inconsistent TV signal. We understand how important it is for our guests to enjoy a seamless entertainment experience, and we appreciate you bringing this matter to our attention. Please rest assured that we will investigate this issue further and take necessary steps to improve our service in this area. Your feedback is invaluable in helping us enhance our offerings, and we hope to have the opportunity to serve you better in the future. Kind Regards Daniel Stewart General Manager

Good stay

Customer review rating 4.5/5

Ian Business - Confirmed reviews ALL

Had another good stay here

Hello Ian Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had another good experience at our establishment. Your continued patronage is greatly appreciated, and it is always our goal to provide a welcoming and comfortable environment for our guests. Should you have any suggestions or specific requests for your next visit, please do not hesitate to reach out. We look forward to welcoming you back soon! Daniel Stewart General Manager

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Other web-users rate our hotel

  • 327 reviews 9.4/10 Location
  • 738 reviews 6.9/10 Room
  • 620 reviews 8.5/10 Service
  • 336 reviews 7.4/10 Cleanliness
  • 217 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.