Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 538 reviews

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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  538 reviews

TripAdvisor Rating  3.6/5  156 reviews

Comfortable stay

Customer review rating 4.0/5

Helen J. Couples - Confirmed reviews ALL

Comfortable stay. 2nd stay in 2 weeks this time for 4 nights Weakest bit is breakfast, continental is basic, not well stocked and full English nothing special at all. Staff all very friendly. Special shout out to Victoria in the bar who gave phenomenal service, friendly and accommodating. Comfortable stay. Would stay again although no benefit for regular customer- would have expected an upgrade

Hello Helen Thank you for taking the time to share your experience with us following your recent stay. We are delighted to hear that you found your accommodations comfortable and that this was your second visit within a short period—your continued patronage is greatly appreciated. We also appreciate your constructive feedback regarding our breakfast offerings. Your comments about the continental selection being basic and the full English not meeting expectations have been duly noted. We strive to provide a satisfying dining experience for all our guests, and we will certainly review these aspects to enhance our breakfast service. It is wonderful to know that our team made a positive impression on you during your stay, particularly Victoria in the bar. We will be sure to pass along your kind words; she will be thrilled to hear her efforts were recognized. Regarding benefits for regular customers, we understand how important it is for returning guests like yourself to feel valued. We are continuously looking at ways to improve our loyalty offerings and ensure an enhanced experience during future visits. Thank you once again for sharing your insights with us. We look forward to welcoming you back soon! Warm regards, Daniel Stewart General Manager

Comfortable rooms.

Customer review rating 4.5/5

Brian F. Friends - Confirmed reviews ALL

Didn't use the bar or restaurant but rooms were excellent and reception staff friendly and helpful.

Hello Brian Thank you for taking the time to share your experience with us. We are delighted to hear that you found our rooms to be excellent and that our reception staff made a positive impression during your stay. While we understand that you did not have the opportunity to enjoy our bar and restaurant, we hope you will consider visiting these facilities on your next trip. We strive to provide a comprehensive experience for all our guests, and we would love for you to explore everything we have to offer. Your feedback is invaluable as it helps us maintain high standards and continuously improve our services. We look forward to welcoming you back in the future! Daniel Stewart General Manager

very pleased

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Had a lovely stay with you, enjoyed the room and especially the use of the spa facilities as this was a business trip. However when I went to book again for next month, it had doubled in price causing me to book into a different nearby hotel. Disappointing.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your room and particularly appreciated the leisure facilities during your business trip. We strive to provide a relaxing and beneficial experience for all our guests, and it\'s rewarding to know we met your expectations. We understand your disappointment regarding the price increase for your intended booking next month. Our pricing is dynamic and can fluctuate based on demand, seasonality, and availability. We sincerely regret that this has led you to book alternative accommodations. We value your business and hope that you will consider staying with us again in the future. We encourage you to check our website periodically for potential special offers or contact our reservations team directly, who may be able to assist you with finding a suitable rate. Thank you again for your feedback. We appreciate you taking the time to share your experience. Sincerely, Guest Service Manager

Fantastic stay

Customer review rating 5.0/5

D. M. Couples - Confirmed reviews ALL

Excellent service, room and accommodation very clean and all you need for a comfy weekend break. Highly recommend!

Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a fantastic stay and found our service to be excellent. Cleanliness is a top priority for us, and we are delighted that our accommodations met your expectations for comfort during your weekend break. Your high recommendation means a great deal to us, as we strive to provide all our guests with memorable experiences. We look forward to welcoming you back in the future! Warm regards, Guest Service Manager

Excellent facilities and staff

Customer review rating 5.0/5

Julie A. Families - Confirmed reviews ALL

Nothing was too much trouble and the good was amazing. Will go back to use the Restaurant soon

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience at our establishment, particularly with our facilities and staff. It is our priority to ensure that every guest feels well taken care of, and we are delighted that you found our service exemplary—nothing is ever too much trouble for us! We are also pleased that you enjoyed the amazing food we strive to offer. We look forward to welcoming you back soon for another delightful dining experience in our restaurant. Your satisfaction is incredibly important to us, and we can’t wait to serve you again! Warm regards, Guest Service Manager

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Other web-users rate our hotel

  • 291 reviews 9.4/10 Location
  • 680 reviews 7.1/10 Room
  • 590 reviews 8.5/10 Service
  • 5 reviews 7.7/10 WiFi
  • 307 reviews 7.7/10 Cleanliness
  • 207 reviews 7.4/10 Breakfast
  • 174 reviews 6.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.