Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 619 reviews

Best price
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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  619 reviews

TripAdvisor Rating  3.5/5  148 reviews

Good value

Customer review rating 4.0/5

John O. Business - Confirmed reviews ALL

Hotel and room were very clean and workable.However it was disappointing to find the bath handrail falling off the wall which make it a safety issue which could easily have been picked up by the housekeeping staff not a guest.The bedding was lightweight and nothing available to add so made it an uncomfortable sleep.Heating would not bring the room temperature up,it only blew cold air so had to turn it off again making the room cold yet the stairwell was warm to reception

Hello John Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel and room clean and workable, as we strive to maintain high standards in cleanliness for our guests. However, we sincerely apologize for the issues you encountered during your visit. The safety concern regarding the bath handrail is particularly troubling, and we appreciate you bringing this matter to our attention. Please rest assured that we will address this issue promptly with our housekeeping team to ensure such oversights do not occur in the future. We also regret that the bedding did not meet your comfort expectations and that you experienced difficulties with the heating system in your room. Your comfort is a priority for us, and we will investigate these matters further to enhance our guests' experience. Thank you once again for your valuable feedback. We hope you will consider staying with us again so that we can provide you with a more enjoyable experience Daniel Stewart General Manager .

Lovely comfy beds and great food

Customer review rating 5.0/5

Diana B. Families - Confirmed reviews ALL

Short 2 nights stay, comfy beds and lovely food.

Hello Diana Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our beds lovely and comfortable, as well as enjoyed the quality of our food. It is always our aim to provide a relaxing and enjoyable experience for all our guests, even during shorter stays. Your kind words affirm that we are on the right track. We look forward to welcoming you back in the future for another delightful visit! Daniel Stewart General Manager

100% Satisfied

Customer review rating 4.5/5

Sue Couples - Confirmed reviews ALL

From checking in and the room, to the food and bar service, everything was better than expected.

Dear Sue, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you were 100% satisfied from check-in through to your accommodations, as well as our food and bar service. It’s always our goal to exceed our guests' expectations, and we are delighted that we achieved this during your stay. Your kind words will be shared with our team, who work hard to provide exceptional service. We look forward to welcoming you back in the future for another memorable experience! Warm regards, Guest Services Manager

Feeling disappointed

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I've stayed here many times over the last 15 years and always had a great experience BUT On this last stay I went to the bar as we always do only to find out you have gone CASHLESS!! I don't normally support CASHLESS business but as its the only hotel I'm stuck as go for business. So in future I will Boycott the bar and restaurant very sad to say. I don't want to live in a cashless society.

Dear Samantha, Thank you for taking the time to share your thoughts with us, and for being a loyal guest over the past 15 years. We truly appreciate your continued support and are delighted to hear that you have enjoyed many great experiences during your stays. We understand your disappointment regarding our recent transition to a cashless system. This decision was made in an effort to enhance efficiency and safety for both our guests and staff, but we recognize that it may not align with everyone's preferences. Your feedback is invaluable, as it helps us understand how these changes impact our guests' experiences. We sincerely apologize for any inconvenience this has caused during your most recent visit, and we hope you might reconsider dining with us in future stays. Please know that we take all guest feedback seriously, and I will ensure that your concerns are shared with our management team. Thank you once again for sharing your experience, and we hope to welcome you back soon under more favorable circumstances. Warm regards, Guest Services Manager

Much Improved Rooms

Customer review rating 4.0/5

Steveb Solo - Confirmed reviews ALL

The rooms are now 100% better than before. My room seems to have had a makeover and is a lot better for this.

Dear Steve, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you found our rooms to be 100% better than before and that your room felt like it had a makeover. Our team has worked diligently to enhance our accommodations, and it's rewarding to know that these improvements have positively impacted your stay. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back soon! Best regards, Guest Services Manager

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Other web-users rate our hotel

  • 331 reviews 9.5/10 Location
  • 751 reviews 6.9/10 Room
  • 638 reviews 8.5/10 Service
  • 342 reviews 7.4/10 Cleanliness
  • 219 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.