Mercure St Helens 4 stars

Customer review rating (ALL Rating) 4.3/5 506 reviews

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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

  • Free Carpark for hotel guest (Register your car reg)

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  506 reviews

Customer review rating 5.0/5

Joe W. Business - Confirmed reviews ALL

Did a 5 night stay for business..second time weve stayed. Highly recommend them

Hello Joe Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our location and found our staff to be very accommodating during your recent five-night stay. It is always a pleasure to welcome returning guests, and we appreciate your continued trust in our services. Your recommendation means a great deal to us, and we are thrilled to know that we met your expectations once again. We strive to provide exceptional service, and feedback like yours motivates us to maintain our high standards. We look forward to welcoming you back for another stay in the future. Daniel Stewart General Manager

Customer review rating 5.0/5

Graham M. Business - Confirmed reviews ALL

My stay was just about perfect. The only very minor gripe was regarding the bathroom tap. The water sprayed everywhere like a fine mist even at the lowest pressure. Luckily enough I was just ready to jump into a shower so no damage done.

Hello Graham Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that your experience was nearly perfect and appreciate your kind words. We sincerely apologize for the inconvenience caused by the bathroom tap. Your comments are invaluable, and we will address this issue promptly to ensure a more comfortable experience for our future guests. We look forward to welcoming you back soon and hope to provide you with an even better stay next time. Warm regards, Daniel Stewart General Manager

Customer review rating 4.0/5

Phil M. Couples - Confirmed reviews ALL

We stayed overnight after a conference event. Room was nice.

Hello Phil Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found the room to be nice and that it met your expectations following the conference event. Your rating of 8 out of 10 is greatly appreciated, and we value your insights as they help us continually improve our services. If there are any specific areas where you feel we could enhance your experience further, please do not hesitate to let us know. We look forward to welcoming you back in the future. Daniel Stewart General Manager

Customer review rating 3.5/5

Udora R. Business - Confirmed reviews ALL

The GM, Stuart, worked extremely hard. He was efficient, customer focused and knowledgeable about everything we needed and he pre-empted our potential requirements.

Hello Udora Thank you for taking the time to share your feedback regarding your recent experience with our General Manager, Stuart. We are pleased to hear that you found him to be efficient, customer-focused, and knowledgeable in addressing your needs. Your rating of 7 out of 10 is appreciated, as it provides us with valuable insights into areas where we can continue to improve our services. We strive for excellence and will use your comments to enhance our offerings further. If you have any additional suggestions or specific areas where you believe we could do better, please feel free to share them. Your input is invaluable in helping us serve you and all our customers more effectively. Thank you once again for your feedback. Thank you Customer Service at Accor

Customer review rating 3.0/5

Rachel W. Couples - Confirmed reviews ALL

Great location for access to the town centre. Unfortunately, when we arrived, we were given a room that absolutely stank! Whoever was in there before us had clearly been smoking, despite it being a non-smoking hotel, and it was clear that the cleaners were aware of this, as they just tried to mask the smell with lots, and I mean lots, of air freshener. It was awful. Second room was better. A bit dated with bathroom hooks missing, but comfy enough for the 2 nights we were there.

Hello Rachel Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient for accessing the town centre. However, we sincerely apologize for the inconvenience you encountered with the first room assigned to you. It is unacceptable that you were subjected to an unpleasant odor, and we understand how this could have affected your overall experience. Please rest assured that we take such matters seriously and will address this issue with our housekeeping team to ensure it does not happen again in the future. We are glad that your second room was more comfortable, although we acknowledge there were some aspects that could be improved upon. Your comments about the bathroom hooks have been noted, and we will work on addressing these details as part of our ongoing efforts to enhance our guests' experiences. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a stay that meets your expectations fully Daniel Stewart General Manager

Other web-users rate our hotel

  • 275 reviews 9.4/10 Location
  • 624 reviews 7.1/10 Room
  • 575 reviews 8.3/10 Service
  • 5 reviews 6.7/10 WiFi
  • 278 reviews 8.2/10 Cleanliness
  • 222 reviews 8.1/10 Breakfast
  • 186 reviews 6.3/10 Food
  • 55 reviews 8.5/10 Wellness Area

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