Mercure St Helens

Customer review rating (ALL Rating) 4.1/5 832 reviews

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  832 reviews

TripAdvisor Rating  3.5/5  118 reviews

Good value pleasant hotel with easy access to motorway network

Customer review rating 4.0/5

A. M. Business - Confirmed reviews ALL

Friendly staff and clean modern rooms, good breakfast, recommended.

Dear M. A., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is fine

Customer review rating 3.5/5

Chan Business - Confirmed reviews ALL

I stay in different Mercure hotels and this one is fine. Certainly not the best Plus I'm still waiting for my points to be added from my last stay 2 weeks ago...

Dear CHAN T., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If possible can you please e-mail myself or Vicky with which points are missing so we can get it sorted for you Sincerely,

It was OK

Customer review rating 3.0/5

J E. Solo - Confirmed reviews ALL

It was clean and tidy, staff very helpful and friendly Otherwise I would describe it as soulless, the restaurant food was very ordinary, the breakfast was disappointing particularly tea & drink machine was awful. There are no walk in showers or wet rooms so it was almost impossible for me to shower.

Dear JACKIE E., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good location, comfortable room

Customer review rating 5.0/5

S C. Business - Confirmed reviews ALL

overnight for work

Dear SAMANTHA C., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is in quiet zone hotel is nice clean great services

Customer review rating 5.0/5

Tomas P. Families - Confirmed reviews ALL

There is nothin what see great job nice and clean hotel thanks

Dear TOMMAS P., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 351 reviews 9.4/10 Location
  • 939 reviews 6.5/10 Room
  • 839 reviews 8.4/10 Service
  • 8 reviews 3.8/10 WiFi
  • 464 reviews 6.4/10 Cleanliness
  • 291 reviews 5.6/10 Breakfast
  • 286 reviews 5.3/10 Food
  • 75 reviews 7.7/10 Pool

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