Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 778 reviews

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  778 reviews

TripAdvisor Rating  3.5/5  116 reviews

£100 parking fine for staying in the hotel car park!

TripAdvisor rating 1.0/5

greenp2016 TripAdvisor review

I got a £100 parking fine for staying in the hotel carpark! The Hotel are not interested and says it is nothing to do with them despite me having put my car details into their computer. Terrible.....

Lovely Hotel

Customer review rating 5.0/5

Phil H. Couples - Confirmed reviews ALL

Very nice welcome. Lovely room and a great restaurant.

Poor breakfast buffet and strange pay on arrival policy

Customer review rating 3.0/5

Jim M. Business - Confirmed reviews ALL

On arrival, I was asked to pay up front for the accommodation but was told I could not get a receipt until I checked out. This must be bordering on illegal. Surely if I pay, I am entitled to a receipt there and then? It also means that, if I dine in the hotel, I now have two items to expense. Nothing about this is good customer service. Could someone please explain the reason for this to me? Buffet breakfast was really poor. Eggs were overcooked. Sausages, bacon and mushrooms were sitting in water and were not appealing at all. Big improvement required.

Well located

Customer review rating 5.0/5

Ryan Couples - Confirmed reviews ALL

Ideally located for our stay when we travelled up to watch st.helens rugby league match

Dear RYAN D., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location in the centre of town

Customer review rating 5.0/5

Brian J. M. Couples - Confirmed reviews ALL

Excellent 👌🏼

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Other web-users rate our hotel

  • 314 reviews 9.3/10 Location
  • 868 reviews 6.5/10 Room
  • 796 reviews 8.5/10 Service
  • 9 reviews 3.6/10 WiFi
  • 428 reviews 6.1/10 Cleanliness
  • 264 reviews 5.5/10 Food
  • 261 reviews 5.7/10 Breakfast
  • 194 reviews 6/10 Amenities

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