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Mercure St Helens 4 stars

Customer review rating 3.8/5 350 reviews

ALLSAFE approved hotel

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Room 1

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Mercure St Helens
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 200 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • TennisPaying
  • Other sports activities
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)

Hotel location

Mercure St Helens

Linkway West
St Helens
Merseyside
WA101NG st helens
united kingdom

Tel: +441744453444

Fax: (+44)1744/453444

Check-in from 14h00

Check out up to 12h00

  • By plane

    LPL JOHN LENNON At 22.37km / 13.9 miles

  • By plane

    MANCHESTER T1 At 46.19km / 28.7 miles

  • By boat

    LPL PIER HEAD At 17.7km / 11 miles

  • By helicopter

    CITY AIRPORT At 27.04km / 16.8 miles

  • By car

    M62 JCT 7 At 3.86km / 2.4 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

GPS :53.44994, -2.73679

Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Classic Room with one King size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Coffee/tea making facilities

Classic Room with two Single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Coffee/tea making facilities

Privilege Room with one King Size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

92 RESTAURANT

Type of cuisine: International

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1552 BAR

Non contractual photo

Our Sports Bar boasts a great location to sit back and relax with a drink in hand. With BT Sports on the big screen, you are sure not to miss any big sporting event.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 2,000

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure St Helens

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

350 reviews

tripadvisor

TripAdvisor Rating 4.0/5

47 reviews

We stay regularly at your hotel and intend to do so shortly.

Customer review rating 3.0/5

Anthony J. C. T. 0. Business - 09/05/2021 Confirmed reviews ALL

1 Room 222; the hot water in the hand wash basin did not work for the 9 nights we stayed at the hotel. We asked if it could be rectified and we were assured that if the maintenance person in the hotel could remedy the fault a plumber would be called. Nothing happened. 2 We asked for room service and we had to repeat the request as nobody had logged our request. On the second occasion we had to remind reception. Thank you A John C. 19 RH 20 4FN 01…83

Dear ANTHONY C., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel spoiled by lack of cleanliness

Customer review rating 2.5/5

Anonymous Business - 08/05/2021 Confirmed reviews ALL

Excellent staff with good facilities, unfortunately the cleanliness of the rooms was poor. Lots of hairs on the carpet and bathrooms. The hair transferred from carpet to bed and bathroom. I would suggest the the cleaning staff actually plug the hoover in or turn it on prior to its use.

Dear DAVID C., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Recommended business stay

Customer review rating 4.0/5

C B. Business - 24/04/2021 Confirmed reviews ALL

Clean, well presented facility with helpful staff. Pool and gym a bonus.

Dear C B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent

Customer review rating 5.0/5

Mr C. Business - 15/04/2021 Confirmed reviews ALL

Had surgery in St Helens, we needed somewhere to stay of good standard. Wasn't disappointed, very helpful and friendly. Will stay again.

Dear MICHAEL C., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good but had health issues

Customer review rating 4.0/5

Denise R. Families - 08/04/2021 Confirmed reviews ALL

Please see above. Superb care and patience by duty staff

Dear DENISE R., We very much appreciate your comments regarding your stay at the Mercure St Helens. Firstly we would like to send you our best wishes and we do hope that you are feeling much better now. It is always a pleasure to receive positive feedback. I will share your comments with our team. We always strive to continuously improve the quality of our services . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

This is a really good hotel , staff very helpful and great.

Customer review rating 5.0/5

Anonymous Business - 30/03/2021 Confirmed reviews ALL

The experience was delightful and very warming .

Dear JASON L., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

H. Couples - 24/03/2021 Confirmed reviews ALL

Stayed for 3 nights due to family bereavement. Very quiet, staff super helpful.

Dear Ms H., Thank you for taking the time to write a review. I'm pleased to see that you found the team here super during your recent stay - I'm sure that they will appreciate your lovely comments. I will ensure that all of the feedback that you have provided is given to our senior management team to review. We hope to have the opportunity to welcome you back in the future. Kind regards Naomi Reception Manager

Good stay

Customer review rating 5.0/5

Lee J. D. P. Solo - 20/03/2021 Confirmed reviews ALL

It's was clean, tidy and convenient. Location wise easily accessible. Staff friendly, helpful and made me feel comfortable. Definitely stay again.

Dear Mr De P. We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Naomi Reception Manager

Great staff. All safety measures in place. Good value

Customer review rating 5.0/5

J.d. Couples - 20/03/2021 Confirmed reviews ALL

Very warm welcome by reception staff. Efficient, courteous and helpful. Had not expected the hotel to be providing any food but room service dinner was available. Plenty choice and good standard. The server who delivered the food was a credit to the hotel. We stayed for an early morning hospital appointment and D. case surgery so hotel very convenient location. The room was clean, comfortable and had everything needed for a short stay. Thank you to the staff.

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Naomi Reception Manager

Good stay in the current circumstances

Customer review rating 4.5/5

D. M. Solo - 15/03/2021 Confirmed reviews ALL

My first room was at the end of the building and there was a noisy extraction fan or something similar, continually vibrating. I went down to reception and the very pleasant young lady immediately moved me. The new room was clean, well appointed, and comfortable. Obviously I couldn’t make use of the restaurant, or gym, but room service was available. All the staff I came into contact were pleasant, helpful and friendly!

Dear Mr M., Thank you for taking the time to write a review. We are delighted to see that you enjoyed your recent stay - I'm sure that all of the team here will appreciate such fantastic comments. I'm sorry to see that you experienced issues with the first room you checked into and I have asked our maintenance team to investigate this further. We hope to welcome you back in the future. Kind regards Naomi Reception Manager

Amazing staff, delicious food

Customer review rating 5.0/5

Gemma T. Families - 10/03/2021 Confirmed reviews ALL

The staff honestly could not do enough for us, especially Julia on reception, such an accommodating and friendly person. We stayed for 3 nights whilst work was being done on our house with our two young sons. We were very well looked after.

Dear Ms T., Thank you for your review. We are delighted to see that you enjoyed your stay - I'm sure that all of the team here at Mercure St Helens will appreciate such fantastic comments. We hope to have the opportunity to welcome you back in the future. Kind regards Naomi Reception Manager

Lovely Staff

Customer review rating 4.5/5

Shirley Families - 07/03/2021 Confirmed reviews ALL

We stayed at the hotel as we were attending a funeral & travelling under exceptional circumstances. From booking, arriving at the hotel we were treated with care. The staff are lovely & nothing was too much trouble. We will be returning once the hotel is fully open.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the future. Kind regards Naomi Reception Manager

Good stay

Customer review rating 5.0/5

Ryan M. Business - 05/03/2021 Confirmed reviews ALL

Experience was good and staff were great too.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,. Sincerely,

Well located

Customer review rating 4.5/5

Anthony E. Business - 13/02/2021 Confirmed reviews ALL

The service was excellent

Dear Mr e. We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Naomi Reception Manager

Lovely Hotel, AMAZING staff

Customer review rating 4.5/5

M R. Business - 25/01/2021 Confirmed reviews ALL

We stayed at this hotel after the original hotel we booked into let us down. Therefore we needed somewhere to stay for our training that was taking place near by. We come across this hotel and thank god we did!!!. What a lovely hotel and staff. We arrived late, which wasn’t a problem for the staff who checked us in very quickly. We stayed in the Suite and it was fantastic. Lovely room and very spacious. We had a lovely nights sleep which was fantastic as we had a long training course ahead. We then decided to return to the hotel that night to stay again for our second day of the training course. Once again the staff remembered us and had a room sorted immediately, Fantastic, we stayed in another suite which was again amazing. The soft drinks in the fridge where a great touch, shame we didn’t receive them on the first night but nothing major. We also decided to get room service. The food was ok but the portion sizes didn’t meet the price we paid if I’m being honest. The jacuzzi bath in the second room unfortunately didn’t work but it was still a great room and worth the money. Overall we had a great stay and we will certainly be returning after the lockdown is lifted. Thank you to all the staff

Dear Mr R., Thank you for taking the time to leave such a fantastic review! I'm sure that all the team here will appreciate your kind words. I will ensure that the the feedback that you have provided regarding room service is relayed to our senior management team. Please accept my apologies for the confusion caused on check out; it is the hotel policy to check all rooms before completing the preauthorisation and this should have been explained on check in. I will ensure that this is followed up with the Reception Team to ensure that there aren't any inconsistencies for any guests. We hope that you enjoyed your training and look forward to welcoming you back in the future. Kind regards Naomi Reception Manager

Shambless

Customer review rating 2.0/5

Charles Friends - 20/12/2020 Confirmed reviews ALL

We booked a suite and were charged £10 extra upon arrival they denied all knowledge of suites and placed us in two of the basic rooms with 2 single beds . The initial rooms we were given as we entered one the room had a pungent horrible smell to it , the second room we recieved a faulty key which did not work however after some time in reception this was sorted and we were given two replacement rooms in wich were okay however the air cons did not work in either and the furniture was damaged for example the bedside table and the chairs legs were very wobly of some weight was placed on them they could have easily collapsed after all this we went down to the bar were we met a very pleasant and helpful bar staff named vicky she was polite and served us right away this was the best experience of the whole stay as she made us feel welcome and went our of her way for us .

Dear Mr L. Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Reception Manager

Well located

Customer review rating 4.5/5

Anthony E. Business - 18/12/2020 Confirmed reviews ALL

Nice stay,very friendly staff

Dear Mr e., Thank you for taking the time to leave a review! We are delighted to see that you enjoyed your stay. We look forward to welcoming you back soon! Kind regards Naomi Reception Manager

Steamy windows

Customer review rating 1.5/5

Anonymous Business - 14/12/2020 Confirmed reviews ALL

Sort out the air conditioning/heating system, mate.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Reception Manager

Comfortable stay

Customer review rating 4.5/5

J H. Families - 14/12/2020 Confirmed reviews ALL

Lovey warm room. Very clean. Reception very friendly, handy for the town but it is a busy road to walk along to access the shops. Room has a fridge and safe.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Naomi Reception Managaer

Clean and convenient

TripAdvisor rating 4.0/5

Julmartrich 11/12/2020 TripAdvisor review

Hotel in the town centre and is a couple of minutes walk into the town on a busy main road, there used to be a gate to cut through but this has been closed due to COVID . Room was very clean, with a fridge kettle and safe. Comfortable beds, good shower and clean towels. Cannot fault for the price, I didn’t bother with the breakfast bag as it’s not really worth the £10.

Thank you for taking the time to leave a review. I am pleased to see that you enjoyed your stay! I'm sure that the team here will appreciate your comments. I will ensure that the feedback that you have provided is given to the senior management team here to review. We hope to welcome you back in the future. Kind regards Naomi Reception Manager

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