Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 637 reviews

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Mercure St Helens - Image 1
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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  637 reviews

TripAdvisor Rating  3.5/5  148 reviews

Did the job

Customer review rating 3.5/5

Mikep Solo - Confirmed reviews ALL

A clean comfortabke bed foe the night, nothing more, nothing less.

Dear Mike, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our accommodations clean and comfortable, as we strive to provide a restful environment for all our guests. We appreciate your acknowledgment of the simplicity of your experience. Our goal is to meet essential needs effectively, ensuring that our guests have a pleasant place to rest without unnecessary distractions. We look forward to welcoming you back in the future. Warm regards, Guest Service Manager

Not a good experience

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Because there were no standard rooms available I paid £30 extra for room 305. After a tiring day, I had been travelling since 5:15am that morning, I was looking forward to a quiet night in. Found that the shower wouldn't drain away, may be some blockage, then found the sink was the same, then found the cluster of bedside light switches wouldn't work. Not what I would expect to find in a standard room, but made worse because I had to upgrade.

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your visit, especially after what sounds like a long day of travel. We understand how frustrating it can be when facilities do not meet expectations, particularly in an upgraded room. Please rest assured that we take such matters seriously; we will investigate the drainage issues in both the shower and sink as well as the malfunctioning bedside light switches immediately. Your experience is important to us, and we are committed to ensuring that our guests enjoy a comfortable and pleasant stay. If you would consider staying with us again in the future, please reach out directly so we can ensure your next experience meets our high standards. Thank you once again for bringing these matters to our attention. Daniel Stewart General Manager

Average

Customer review rating 2.5/5

Amanda S. Families - Confirmed reviews ALL

I had rooms 315 and 318. Easy check in process and staff were helpful with resetting my room card. Room 315 was okay overall but Room 318 - sink was blocked so had to use bath tub to wash hands etc, bathroom smelled like urine. Tolerated as only stayed 1 night.

Hello Amanda Thank you for taking the time to share your experience during your recent stay with us. We are pleased to hear that you found our check-in process easy and that our staff was able to assist you promptly with resetting your room card. However, we sincerely apologize for the inconveniences you encountered in Room 318, particularly regarding the blocked sink and unpleasant odor in the bathroom. Please know that we take such matters seriously, as we strive to provide all our guests with a comfortable and pleasant environment. Your feedback will be shared with our maintenance team so that they can address these issues promptly. We appreciate your understanding given your short stay, and we hope this experience will not deter you from considering us again in the future. Should you choose to return, please do not hesitate to reach out directly so we can ensure a more enjoyable visit. Thank you once again for your valuable feedback. Daniel Stewart General Manager

Perfect, good location, lovely room

Customer review rating 4.5/5

Karen Families - Confirmed reviews ALL

We stayed as my son was,getting married in rainford. The staff were extremely friendly and helpful. Parking convenient too nxt to hotel. I would stay there again.

Hello Karen Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you found our location perfect and enjoyed your stay in one of our lovely rooms. It is particularly gratifying to know that our staff made a positive impression on you with their friendliness and helpfulness; we take great pride in providing exceptional service to all our guests. We are also pleased that you found our parking facilities convenient. We would be thrilled to welcome you back during your next visit, especially as we understand how special this occasion was for your family. Thank you once again for your kind words, and congratulations on your son's wedding! Daniel Stewart General Manager

VERY GOOD

Customer review rating 5.0/5

Philip R. Couples - Confirmed reviews ALL

Stay for one night only. Very happy with a good size room perfectly clean. The first hotel bathroom my wife has been happy with, good lighting and space to put things. Makes all the difference. Very obliging staff.

Hello Philip Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay, even if it was just for one night. It is wonderful to know that you found your room spacious and impeccably clean. We strive to provide our guests with comfortable accommodations, and we are particularly pleased that our bathroom facilities met your wife's expectations regarding lighting and space. Your kind words about our staff being obliging are greatly appreciated; we take pride in delivering exceptional service to all our guests. We hope to welcome you back soon for another enjoyable stay! Daniel Stewart General Manager

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Other web-users rate our hotel

  • 334 reviews 9.6/10 Location
  • 775 reviews 7/10 Room
  • 646 reviews 8.5/10 Service
  • 349 reviews 7.3/10 Cleanliness
  • 227 reviews 6.7/10 Breakfast
  • 212 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.