Mercure St Helens 4 stars

Customer review rating (ALL Rating) 4.3/5 457 reviews

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Linkway West, St Helens, Merseyside, WA101NG ST HELENS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Telephone
Fax +44 1744 453444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  457 reviews

TripAdvisor Rating  3.6/5  172 reviews

Customer review rating 5.0/5

Yvonne J. Couples - Confirmed reviews ALL

Breakfast was delicious would definitely stay again

Customer review rating 4.0/5

Lee M. Business - Confirmed reviews ALL

All is good at the Mercure. However, the reason for only 8 is that while you have a great comfortable and inviting bar and dining area. The quality of the food I have had is not the same standard as for example. The Eccleston Arms - St Helens, The Crown Inn - Widnes - Pesto Widnes.... etc... I have had burgers in many restaurants and pubs around the world even Tony Roma's in Las Vegas. The Mercure burger is not good. The last one I had with the new chief last Monday was burnt, and I had the ask for coleslaw. I would normally have the ribeye on Tuesday but I went to KFC instead as I was concerned it would be burnt. I also note people bringing in MacDonald's and Just eat people arriving. This should not happen with such a seemingly perfect dining facility. Please could you look into the food quality offering. May I suggest to send the chef to the Crown Inn in Widnes and ask him/her to try the burger and then eat the Mercure burnt burger. And compare. Conversely, the breakfast is very good and one of the best offerings I have had in hotels ( just ask the chef to be careful not to burn the tomatoes). I hope this is useful. Please let me know if you require any further information. Lee M. MBA, BEng(Hons).

Hello Lee Thank you for taking the time to share your detailed feedback regarding your recent stay at the Mercure. We are delighted to hear that you found our staff pleasant and accommodating, and that you appreciated the comfort of our rooms and the convenient location. Your observations regarding our dining offerings have been noted with great care. We strive to provide an exceptional culinary experience, and it is clear that we did not meet those expectations during your visit, particularly concerning the quality of our burgers. I sincerely apologize for the inconsistency in your meal and understand how disappointing it must have been to receive a dish that did not meet your standards. Rest assured, I will relay your feedback to our culinary team, as it is crucial for us to maintain high standards in food quality. Your suggestion to draw inspiration from other establishments is certainly valuable, and we will take it into consideration as we work to enhance our menu offerings. I am pleased to hear that you enjoyed our breakfast service, and I appreciate your understanding regarding the importance of presentation in all meals. Should you have any further insights or suggestions, please do not hesitate to reach out. Thank you once again for your constructive feedback, and we hope to welcome you back in the future for an even more enjoyable experience. Daniel Stewart General Manager

Customer review rating 4.5/5

Adele B. Friends - Confirmed reviews ALL

Cant fault the hotel. Friendly staff, lovely and clean and good breakfast

Hello Adele Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be friendly and the accommodations to be clean and well-maintained. It is particularly gratifying to know that you enjoyed our breakfast offerings. Your feedback is invaluable, and we appreciate the time you took to share your experience. We strive for excellence and are pleased to have earned a rating of 9 out of 10 from you. We look forward to welcoming you back in the future for another pleasant stay Daniel Stewart General Manager

Customer review rating 3.5/5

Colin S. Business - Confirmed reviews ALL

As per title. Beds need updating. Take a leaf out of Premier Inn’s book - their beds are outstanding. The rooms are nice enough, decor is to a good standard. Shower was in need of maintenance.

Hello Colin Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the room's decor satisfactory; however, we sincerely apologize for the discomfort you experienced with the bed and the maintenance issues with the shower. Your comparison to Premier Inn highlights an important aspect of our service that we continuously strive to improve. We take your comments seriously and will certainly consider them as we assess our bedding options and maintenance protocols. Please know that your experience is invaluable to us, and we are committed to enhancing our guests’ comfort. We hope to have the opportunity to welcome you back in the future, providing you with a stay that exceeds your expectations. Thank you once again for your insights. Daniel Stewart General Manager

Customer review rating 4.5/5

Allen C. Business - Confirmed reviews ALL

Great location and great staff.

Hello C. Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our location to be convenient and our staff to be exceptional. Your satisfaction is of utmost importance to us, and it is encouraging to know that our efforts to provide quality service have made a positive impact on your stay. Should you have any further comments or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon Daniel Stewart General Manager

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Other web-users rate our hotel

  • 278 reviews 9.3/10 Location
  • 620 reviews 7.2/10 Room
  • 548 reviews 8.6/10 Service
  • 5 reviews 6.2/10 WiFi
  • 281 reviews 7.7/10 Cleanliness
  • 210 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.