Mercure St Helens 4 stars

Customer review rating (ALL Rating) 4.3/5 535 reviews

Mercure St Helens - Image 1
Mercure St Helens - Image 2
Mercure St Helens - Image 3
Mercure St Helens - Image 4

Description

Hotel extras

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

  • Free Carpark for hotel guest (Register your car reg)

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  535 reviews

Customer review rating 3.0/5

Ronaldo D. Friends - Confirmed reviews ALL

Hello Ronaldo Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, the cleanliness of our hotel, and the availability of free parking. However, we sincerely apologize for the delays you experienced in receiving an additional bath towel and for the absence of a cereal station during breakfast. We strive to provide prompt service and a well-stocked buffet, and it is clear that we fell short in these areas during your visit. Please rest assured that we will address these concerns with our housekeeping and dining teams to ensure improvements are made. Your feedback is invaluable to us as we continuously work towards enhancing our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations. Thank you once again for your comments. Daniel Stewart General Manager

Customer review rating 5.0/5

Andrew B. Couples - Confirmed reviews ALL

Hello Andrew Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience and appreciate your perfect rating of 10 out of 10. Your satisfaction is our top priority, and it is gratifying to know that we met your expectations. If there is anything further we can assist you with or if you have any additional comments, please do not hesitate to reach out Daniel Stewart General Manager

Customer review rating 4.5/5

Angela V. Families - Confirmed reviews ALL

Hello Angela Thank you for taking the time to share your experience with us. We are pleased to hear that you found our staff to be clean and friendly, and that you were happy with your accommodation. Your rating of 9 out of 10 reflects our commitment to providing excellent service, and we appreciate your kind words. We continuously strive to enhance our guests’ experiences, and your feedback is invaluable in helping us achieve this goal. If there is anything further we can do to improve your experience or if you have any additional suggestions, please do not hesitate to let us know. Thank you once again for your feedback. We look forward to welcoming you back in the future. Best regards, Daniel Stewart General Manager

Customer review rating 3.0/5

John N. Solo - Confirmed reviews ALL

Hello John Thank you for taking the time to provide feedback regarding your recent stay with us. We appreciate your insights, as they help us to continually improve our services. We are delighted to hear that you found the location convenient for attending the rugby, and that you enjoyed the comfort of your room and our breakfast offerings. However, we regret to learn that you faced challenges with pedestrian access from the town centre and railway station, as well as issues with the air conditioning and ventilation in your room. Please be assured that we take your comments seriously and will address these concerns with our team. We hope to have the opportunity to welcome you back in the future, and to provide you with an improved experience. Thank you once again for your valuable feedback. Daniel Stewart General Manager

Customer review rating 5.0/5

Marlow D. Couples - Confirmed reviews ALL

Hello Marlow Thank you for taking the time to share your experience regarding your recent stay with us during the Magic Weekend. We are delighted to hear that you enjoyed your three-night visit and found our hotel and service to be exceptional. Your kind words and perfect rating of 10 out of 10 are greatly appreciated. We strive to provide our guests with a memorable experience, and it is rewarding to know that we met your expectations. We look forward to welcoming you back in the future for another fantastic stay. Daniel Stewart General Manager

Other web-users rate our hotel

  • 285 reviews 9.3/10 Location
  • 652 reviews 7/10 Room
  • 613 reviews 7.9/10 Service
  • 5 reviews 6.2/10 WiFi
  • 290 reviews 7.3/10 Cleanliness
  • 223 reviews 7.6/10 Breakfast
  • 58 reviews 8.6/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in St Helens Hotels