Mercure St Helens 4 stars

Customer review rating (ALL Rating) 4.3/5 462 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  462 reviews

TripAdvisor Rating  3.6/5  172 reviews

Customer review rating 4.5/5

Adele B. Friends - Confirmed reviews ALL

Cant fault the hotel. Friendly staff, lovely and clean and good breakfast

Hello Adele Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be friendly and the accommodations to be clean and well-maintained. It is particularly gratifying to know that you enjoyed our breakfast offerings. Your feedback is invaluable, and we appreciate the time you took to share your experience. We strive for excellence and are pleased to have earned a rating of 9 out of 10 from you. We look forward to welcoming you back in the future for another pleasant stay Daniel Stewart General Manager

Customer review rating 3.5/5

Colin S. Business - Confirmed reviews ALL

As per title. Beds need updating. Take a leaf out of Premier Inn’s book - their beds are outstanding. The rooms are nice enough, decor is to a good standard. Shower was in need of maintenance.

Hello Colin Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the room's decor satisfactory; however, we sincerely apologize for the discomfort you experienced with the bed and the maintenance issues with the shower. Your comparison to Premier Inn highlights an important aspect of our service that we continuously strive to improve. We take your comments seriously and will certainly consider them as we assess our bedding options and maintenance protocols. Please know that your experience is invaluable to us, and we are committed to enhancing our guests’ comfort. We hope to have the opportunity to welcome you back in the future, providing you with a stay that exceeds your expectations. Thank you once again for your insights. Daniel Stewart General Manager

Customer review rating 4.5/5

Allen C. Business - Confirmed reviews ALL

Great location and great staff.

Hello C. Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our location to be convenient and our staff to be exceptional. Your satisfaction is of utmost importance to us, and it is encouraging to know that our efforts to provide quality service have made a positive impact on your stay. Should you have any further comments or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon Daniel Stewart General Manager

Customer review rating 4.5/5

Esohe A. Families - Confirmed reviews ALL

I stayed at Mercure hotel for an event I hosted and the service I receive was amazing from the event to my staying overnight, staff were pleasant and welcoming.

Hello Esohe Thank you for taking the time to share your experience at the Mercure Hotel. We are delighted to hear that your recent stay, coupled with the event you hosted, met your expectations and left a positive impression. Your kind words regarding our staff's hospitality are greatly appreciated, as we strive to create a welcoming environment for all our guests. It is heartening to know that our team's efforts contributed to the success of your event and made your overnight stay enjoyable. Should you have any further feedback or if there is anything we can assist you with in the future, please do not hesitate to reach out. We look forward to welcoming you back for another exceptional experience. Warm regards, Daniel Stewart General Manager

Nice hotel for a family get together

TripAdvisor rating 4.0/5

david h TripAdvisor review

Lovely hotel, close to the centre, although the short cut into town through the stores car park next door has been blocked off . Nice rooms but basic amenities, also after enquiring ,they don’t provide a safety mat for the shower which ultimately stopped my wife from using said shower as she has recently had two knee replacements and couldn’t use the bath. Something to consider. Lovely staff , great breakfast but only Nescafé sachets if you want a decaf coffee. But we would definitely stay here again (and bring a safety mat ) 👍

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Other web-users rate our hotel

  • 278 reviews 9.3/10 Location
  • 620 reviews 7.2/10 Room
  • 548 reviews 8.6/10 Service
  • 5 reviews 6.2/10 WiFi
  • 281 reviews 7.7/10 Cleanliness
  • 210 reviews 7.9/10 Breakfast

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