Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 826 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  826 reviews

TripAdvisor Rating  3.5/5  131 reviews

Glass in my dinner

TripAdvisor rating 1.0/5

Martina O TripAdvisor review

I (Martina) my son and my sister had to attend our Uncle's funeral on March 16th last. We arrived at the Mercure Hotel Linkway West on 15/3/'23 checked in and then our cousin arrived to take us to the mortuary to say our final goodbyes to our favourite Uncle, after spending an hour with him, we went back to the hotel and decided to have a meal in the restaurant. We ordered our meal and after half an hour my sister and son got their meal, I had ordered fish and chips and mushy peas, they had their meal eaten before I got mine, I took a piece of fish and some chips and it was tasty and then I took some mushy peas and started to chew and I felt this loud crunch and I thought I had broken a filling in my tooth so I took the food from my mouth into a serviette and I found a piece of glass, I then emptied the ramekin dish of mushy peas onto my plate and I found more glass. I went into the bar to get a staff member to tell them and the girl said I will take it back to the kitchen. Now my mouth was sore, I had cut my gum (top right at the back) near a double tooth and the skin peeled of and the tip of my tongue was swollen, I was told there is no glass in the kitchen and to report it to the manager the following morning. I did report it to the manager Khem Djedidi in the bar on the 16/3/'23 the morning of my Uncle's funeral. He did say the hotel policy is NO glass in the kitchen. As with the glass I found in my dinner the protocol is the food and glass are put into a sealed container and sent back to their supplier with my complaint and it would take 4/5 months before they would hear back from them. So he gave me his business card and promised to be in touch so I trusted him to get back to me. We went to the funeral and afterwards we went for a meal and my mouth was extremely painful my tongue was swollen so I went to the bathroom with my sister and I squeez my tongue and to my surprise I got a splinter of glass out but it was embarrassing to be the only one at the table not to be eating only having smoothies and for the few days I was there it was cold drinks and smooothies. My son & I went back to the hotel on August 8th for 2 days to visit my Uncle's grave on August 9th for what would have been his 95th birthday and I enquired at the hotel reception if Khem Djedidi was working that day and the lady said yes, so I asked if he would meet me to discuss the glass issue and she opened my file on the computer and said we have no record of this complaint, so later that evening when we were going out for food I asked at reception if the manager would meet me and she said no and no explanation why? I was disappointed. On the morning of our departure for the airport the receptionist gave me a business card for Vicky Owen and said email her and she would help me with my query. I did when I got home and eventually I got a reply stating it wasn't her department and she would pass the message on to Khem and he would be in contact with me but he hasn't the manners to reply and there has been NO contact from the hotel at all. I can only guess that he didn't bother sending the glass to the hotel's supplier and ask questions. I am entitled to know where the glass came from that ended up in my meal. Really disappointed with the hotel and staff response.

Customer review rating 4.0/5

Douglas Business - Confirmed reviews ALL

Easy feeling hotel with lovely staff

Dear Douglas, Thank you very much for taking the time to review your experience at Mercure St Helens. We are so pleased to hear that you felt welcomed by our lovely staff and had an easy feeling during your stay. At Mercure St Helens we strive to give each guest a home away from home feeling and it’s wonderful to hear that we achieved this for you. Thank you again for your kind words. Sincerely, Mercure St Helens

Good place to meet up with family in StHelens

TripAdvisor rating 4.0/5

Bev P Families - TripAdvisor review

We booked a one night stay in the hotel as a base for meeting family and friends on a return trip to StHelens. The hotel staff were friendly, we used the leisure centre and had the facilities to ourselves for the most part. The room was great, would have been even better if there was conditioner. Breakfast was good and the chef accommodated the vege requests. What stopped this from getting a 5 was the evening meal. We had a lovely meal and the restaurant was quiet. We were enjoying a conversation with the family we had come to see with a backdrop of Christmas songs in the background, when they switched them off and had the football blaring. We could hardly hear each other speak. We did ask the staff could they go back to the Christmas songs which didn’t seem possible, they turned it down. Ruined the atmosphere.

Ideal for my needs

Customer review rating 4.5/5

Andy Friends - Confirmed reviews ALL

Early check in, large comfy room.

Dear Andy, Thank you for your lovely review of Mercure St Helens! We are glad to hear that you found our check in process and room size to be ideal for your needs. It is our goal to ensure that all of our guests have a comfortable experience with us, and we are delighted that this was the case for you. We strive to provide excellent service and hospitality to our guests, and appreciate the feedback we receive. Thank you for taking the time to share your experience with us. Regards, Mercure St Helens Management

Great value for money hotel

Customer review rating 4.5/5

Peter T. Couples - Confirmed reviews ALL

Third time we have used this hotel and again another good experience. Had evening meal for first time and could not fault it. Will definitely use this hotel again.

Dear Peter T., Thank you for choosing to stay with us at Mercure St Helens each time. We are grateful for your positive review and pleased to hear that you enjoyed your evening meal. It's always pleasing for us to serve our customers well and we look forward to welcoming you back again soon. Sincerely, Mercure St Helens Management

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Other web-users rate our hotel

  • 343 reviews 9.5/10 Location
  • 890 reviews 6.9/10 Room
  • 768 reviews 8.5/10 Service
  • 6 reviews 2.6/10 WiFi
  • 425 reviews 6.9/10 Cleanliness
  • 270 reviews 6.3/10 Breakfast
  • 254 reviews 5.2/10 Food
  • 74 reviews 5.2/10 Bar

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