Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 781 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  781 reviews

TripAdvisor Rating  3.5/5  144 reviews

well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Staff were friendly and courteous, rooms were clean and well presented.

Hello Thank you for your recent review in connection with your overnight stay here at the Mercure St Helens I was pleased to learn that you found our bedroom accommodation clean and well presented and that all the staff were friendly and courteous I will pass on you kind words to all the staff concerned and in the meantime enjoy the rest of your day Thank you

Great service, close to everything.

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Have enjoyed our stay in very comfortable accommodation

Hello Paul Thank you so much for your recent review in connection with your overnight stay here at the Mercure St Helens Hotel I was pleased to learn that you had a enjoyable stay and you thought that the service received was great and confirm I will pass on your kind words to all the staff concerned Once again thank you so much and look forward to welcoming you back to the hotel on your next visit Kind regards

Not great

Customer review rating 2.0/5

Mark Business - Confirmed reviews ALL

Bed was comfortable enough, but it's all just looking a bit dated now and needs modernising. The shower was awful, I could barely have a wash with the low pressure and small amount of water which came out. Also, if you are lucky enough to be on the 3rd floor on the left hand side, you'll have the joy of the kitchen fans on the roof causing a dull vibrating humm until 10pm. Asked to be moved rooms but I was declined stating all rooms were allocated.

Hello Mark Thank you so much for your recent review in connection with your overnight stay here at the Mercure St Helens hotel I was disappointed to learn that your shower pressure was low when showering the following morning this was due to the water pressure control panel tripping out during the night which has now been repaired. I can only apologise for any inconvenience caused. I have instructed our hotel Engineer to detect the dull vibrating noise coming from the kitchen fans which you heard and put right once again I apologise for any inconvenience caused. Once again thank you for your feedback and look forward to welcoming you back to the Mercure St Helens Hotel on your next visit Kind Regards

Good stay

Customer review rating 4.5/5

Kaz Families - Confirmed reviews ALL

Staff on reception and bar very friendly and helpful. Breakfast was fab, lady who served us was lovely, helped to alleviate any concerns regarding me having gluten free food.

Hello kaz Thank you so much for your recent review which we received this morning in connection with your overnight stay here at the Mercure St Helens Hotel. I was delighted to learn your about your comments regarding the breakfast staff who you thought were very helpful and friendly and confirm I will pass on your kind words to the breakfast team We look forward to seeing you on your next visit. Kind Regards

Good location close to the Totally Wicked Stadium. Excellent breakfast. slightly dated room interior

Customer review rating 4.0/5

Christopher W. Business - Confirmed reviews ALL

Very relaxing, good bar service. Always nervous that I haven't input my registration correctly for the car park. Perhaps there can be some definitive clause for genuine residents to avoid a parking fine.

Hello Christopher Thank you for your recent review regarding your overnight stay here at the Mercure St Helens Hotel. I was pleased to learn that you enjoyed your overnight stay and enjoyed the excellent breakfast that was provided. I will pass on your kind words to the staff concerned In connection with your bedroom interior being slightly dated I will have this addressed with the hotel Directors. Once again thank you for taking the time to review and we look forward to seeing you again on your return visit Kind regards

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Other web-users rate our hotel

  • 347 reviews 9.4/10 Location
  • 846 reviews 7/10 Room
  • 727 reviews 8.5/10 Service
  • 5 reviews 6.5/10 WiFi
  • 383 reviews 7.2/10 Cleanliness
  • 247 reviews 6/10 Breakfast
  • 236 reviews 6.1/10 Food

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