Mercure St Helens 4 stars

Lovey warm room. Very clean. Reception very friendly, handy for the town but it is a busy road to walk along to access the shops. Room has a fridge and safe.

Hotel in the town centre and is a couple of minutes walk into the town on a busy main road, there used to be a gate to cut through but this has been closed due to COVID . Room was very clean, with a fridge kettle and safe. Comfortable beds, good shower and clean towels. Cannot fault for the price, I didn’t bother with the breakfast bag as it’s not really worth the £10.

Reall nice room staff really good

Hotel was clean and comfortable and room service meal was of excellent quality

Friday evening prior to checking out on Saturday morning I asked for my receipts for each transaction, informed these could only be done on check out. I specifically asked for a receipt for each credit card transaction of which there were three, two room booking one evening meals transaction. When checking out I was unable to get any hard copy receipts for some reason. Again informed the person at the desk I needed three receipts. Only option was to give my email address and they would be forwarded to me. They were emailed but only two!!!! Disappointed that the system Mercure use seems not to be user friendly surely it’s not difficult to produce these receipts which had been paid on arrival sooner than on departure. I have phoned the hotel and they are looking into it but as it’s the end of the month these errors will delay me with expense claims I need to submit. Hence my score is influenced by this poor experience on checkout, otherwise I enjoyed my stay.

Met by a very pleasant lady on reception covid secure very bright clean reception area. Went into my room bits of whatever it was underneath the desk and the carpets could of done with a major carpet clean could see the stains on it. Towels could of been bigger and an extra set of shower products as the one set isn’t enough for one never mind two ! Overall it was a real nice experience for a night away from my home area

under difficult circumstances the hotel staff as always most attentive and knowledgeable about the current situation and been able to converse quite comfortably and with genuine aplomb

Stayed 2 nights. Because of COVID I kept to my room during the stay, room service meals. Everything was good for me

Great welcome by reception. Spotlessly clean. Comfortable room. Highly recommended

I've stayed at this hotel several times now and it seems to be getting progressively worse. I encountered several things which couldn't have been better. When I first entered the room there was a damp smell which lingered throughout my stay. I put this down to the lack of air conditioning in my room due to COVID. However my room window wouldn't be opened and I was left with the smell throughout my 3 night stay. The beds we two single beds joined together, one being a slightly higher then the other, this mean I slept on a single bed most of the time. When I booked my visit online I selected and pre-paid for my breakfast, 10 pounds, the usual amount you'd expect to pay. However when I went for breakfast I was given a paper back, containing the worst sandwiches, a piece of fruit, muffin, cereal bar along with brown sauce and tomato ketchp (no idea why). This was not a worth the money. The excuse given for no hot food, was it was down to COVID. As I'm classed as an essential worker, I've travelled all over the UK during COVID. This is the only hotel that's not provided hot meals for breakfast. .

Overall stay was okay. Selected hotel due to fitness facilities. These closed at short notice with a letter on the door. Breakfast was okay. 1st day there was no vegetarian option just a meat sandwich. Which was disappointing. Was rectified for the other four days. Room was quite tired - broken tiles in bathroom, broken bath. If its was a work trip dn a personal trip I would have requested a room change.

I stayed for one night and can honestly say that I cannot fault the service and professionalism of the staff. The hotel is beautifully maintained and the rooms are spacious, clean and comfortable. We had a good night’s sleep. Due to the current covid situation you are able to text staff 24 hours with any queries and their response is swift. We texted for help with the heating in the room and someone was there within a couple of minutes. Unfortunately due to Covid, breakfast is a continental take away arrangement. The selection and quality of the prepackaged food is awful and not worth the extra £10 per person. I think that upon booking the breakfast arrangements should be made clear so that you can make an informed decision about adding breakfast to your booking. I was given a ham brioche sub and texted to say that I do not eat pork products. The manager responded immediately and said there was a vegetarian option and was at the room within a minute. Despite his efforts it was just a cheese sandwich in white bread which did not look appetising and I did not eat it. You’re actually better off taking the short walk to the local McDonalds for breakfast if you don’t have Uber eats. Would I stay here again? Most definitely.

Hi guys, It was a good stay overall. The room amd staff was great. The spa area, its staff and the gym were also great. Below ill leave some feedback on what can make the stay better for next time. 1. Always do a quick check of rooms before you give the guest a keycard so you can make sure things such as the fridge is plugged in so it doesnt take a long time for drinks/snacks to get cold. 2. ICE! ICE! ICE! Get an ice machine for each floor! I cannot stress this enough. Clear out a closet and put your storage on the ground floor or basement. Even if you order cheap ones from china through ali baba... sort it out. No one wants to walk to the front desk to ask the receptionist for a tiny bucket of ice. They likely wont wash their hands. Theres no sureity the buckets are clean. Wheres the ice scooped from? Even if the answers are goid answers, no guest want to have to ask in the first place. Make it happen guys. 3. Get some music for your lobby and restaurant. Its eerily quiet. And whats up with the books in the dining area? Gives me library vibes lol no one wants to eat in a library. 4. Wash cloths for the bathrooms would be nice. You dont want to have to scrub yourself with a bar of soap. 5. A designated area for smokers with shelter is very important! No one should have to go outdoors for a cigarette in the rain. This is an easy way to ensure people do not smoke in the rooms. This is England and it rains every other day. 6. Get some small packets of bubbles for the bathtub in the suite. It would encourage use. Who doesnt love a bubblebath. Thanks for the hospitality, i hope you find this helpful. All the best. Cheers.

All staff were very professional but also very friendly helpful and approachable. They adhered stringently to all Covid safety guidelines. The rooms were spotlessly clean as was all areas of the hotel. Being in a town centre the hotel is close to all amenities and although near a very busy road no traffic noise could be heard from within the hotel. I would highly recommend staying at the Mercure St Helens.

Towels were a bit old and could have done with more towels and pillows but overall a nice hotel