We staed in the club room and on walking in the roomthere was a musty/old smell in the air. The room looked clean however and tidy. Later in the evening when we were bare footed we noticed the floor had a cold damp feeling to and this was extended to the bedding as well. Overall neither of us slept that well as a result. We did mention it to reception upon checking out and the lady at the front desk was apologetic and said she would mention it but nothing else was said.

Stayed overnight and me friends. Had drinks and meal in the hotel- every member of staff was friendly, polite and helpful (without being over gushy or patronising) - excellent. The only thing of slight concern was that we had a room with an interconnecting door to the next room - and it wasn't locked! I just pushed some furniture against it - otherwise I would have given a '10' score.

Awaiting refund on my complaint. Only stayed 1 night left due to room bedding ect not being sorted

Comfy decent clean room easy check in and out process

No problems at all

Good stay as always .

After our visit this weekend we were moved rooms but the rooms just are not clean. The bathrooms need a thorough deep clean as mould around the shower screens, under the toilet pans are very dirty and in the sink plughole are scum snd dirt. When you opened the curtains it looked like blood was splattered on inside at the top. My partner is a cleaner but we have never stayed in a hotel room like this the cleaners especially with Covid around should be far more thorough not just make the beds and hoover. More time and attention should be allocated to each clean once a room is vacated.

Stayed here overnight in able to attend a Family party. Friendly, helpful Staff. Excellent room with extremely comfortable bed. Would definitely stay again!

My experience was a very good one, I had a few queries while I stayed with you and they were dealt with very quickly and professionally. The staff were very friendly and helpful. The facilities were excellent, the food provided in my stay with you was to a very high standard, the room was very clean, well stocked with refreshments and extremely comfortable. I would definitely stay again and would highly recommend the hotel.

Brilliant stay, excellent staff sorting a last minute room upgrade especially for a wedding party/new year's eve.

We stayed as guests at a wedding. The staff welcoming and friendly rooms where clean. Beds not very comfortable sadly too hard. Breakfast was first class.

Thank you again for another fantastic stay, hotel always very clean, service super as normal - shame some of your guest this weekend didn't have more respect for your night staff - your guy deserves a medal the amount of nonsense he need to put up with from some guest. Special shout out to your cleaners and breakfast team - amazingly clean rooms and fantastic food and breakfast. Fab stay and see you again soon at Xmas.

Disappointed with the stay. Room that was painted like a patchwork quilt and shower screen that leaked. They describe flat screen TV, which is correct, but a 25" screen isn't good enough for a 4 star hotel. Food was terrible from 'curry' battered fish, sent back, to burnt gammon, overcooked egg and a salad served in a warm bowl. Breakfast followed the same route. Not all as described by the waiter, undercooked sausage and inedible mushrooms and bacon, don't know what they were cooked in. Staff were apologetic but doesn't account for terrible food. Food not upto the standard of budget hotels

Hotel in the town centre and is a couple of minutes walk into the town on a busy main road, there used to be a gate to cut through but this has been closed due to COVID . Room was very clean, with a fridge kettle and safe. Comfortable beds, good shower and clean towels. Cannot fault for the price, I didn’t bother with the breakfast bag as it’s not really worth the £10.

I've stayed at this hotel several times now and it seems to be getting progressively worse. I encountered several things which couldn't have been better. When I first entered the room there was a damp smell which lingered throughout my stay. I put this down to the lack of air conditioning in my room due to COVID. However my room window wouldn't be opened and I was left with the smell throughout my 3 night stay. The beds we two single beds joined together, one being a slightly higher then the other, this mean I slept on a single bed most of the time. When I booked my visit online I selected and pre-paid for my breakfast, 10 pounds, the usual amount you'd expect to pay. However when I went for breakfast I was given a paper back, containing the worst sandwiches, a piece of fruit, muffin, cereal bar along with brown sauce and tomato ketchp (no idea why). This was not a worth the money. The excuse given for no hot food, was it was down to COVID. As I'm classed as an essential worker, I've travelled all over the UK during COVID. This is the only hotel that's not provided hot meals for breakfast. .