Mercure St Helens 4 stars

Stayed here for a wedding at the weekend. The staff really make this place. Professional, attentive, polite and helpful. Really nice breakfast. Bar service was quick. A big shout out to Kristina who was cheerful and just great. The only disappointment for us was the pool. Not enough room to swim without bumping into people. Especially when children are having swimming lessons.

Good stay, the room was comfortable and clean. Breakfast is extremely poor in my opinion.

This was a stay as a guest to a wedding. As a wedding the way the hotel handled the event was exceptional. In general ALL of the staff were very good , very polite and helpful. The bar menu is average and pricey as are the drinks, but no more than most hols. Room and bed good, clean .

Check in, breakfast and cleaning teams were very professional, helpful and friendly. Room was a very good size with a large and comfortable bed.

Very friendly helpful staff, comfortable room very enjoyable breakfast

Clean rooms, staff polite.

Pre-booking for 20 rooms accommodation for 5 nights stay was handled well.

staff very pleasant, courteous & professional, The room was clean tidy & comfortable

Friendly staff, comfortable beds, and very quiet at night. Restaurant served our starters and main course together. This seemed to be because a big group was coming in and the chef wanted us done with.

Thank you again for another fantastic stay, hotel always very clean, service super as normal - shame some of your guest this weekend didn't have more respect for your night staff - your guy deserves a medal the amount of nonsense he need to put up with from some guest. Special shout out to your cleaners and breakfast team - amazingly clean rooms and fantastic food and breakfast. Fab stay and see you again soon at Xmas.

We experienced an ok stay - all in all very average. First allocated room had been smoked in so had to ask for an alternative room, which was issued but key wouldn't work so needed to return to reception for another key to be programmed. Then had to get key reprogrammed a second time the next day as it wasn't working again - very frustrating to be backwards and forwards to reception! Room was averagely 'corporate' nothing to comment on really other than temperature - air conditioning didn't work, couldn't get temp any lower than 26c for our entire stay which made it incredibly uncomfortable at night considering the windows do not open. Rereported this to reception - who did nothing for the duration of our stay. On checking out, it appears this was also a problem for many other rooms. Bed was comfortable though. A very functional hotel - definitely more business than leisure, would not choose to stay here for leisure - it's a bed for the night and nothing more. Convenient location and more sensibly priced than Liverpool hotels. Breakfast overpriced at £10pp for continental so we went to the nearby McDonalds/Wetherspoons instead!!

I had an average stay at this hotel. The room was slightly dusty and only two pillows were provided.

Overall a good stay no member welcome or drink vouchers but no accommodation issues.

Disappointed with the stay. Room that was painted like a patchwork quilt and shower screen that leaked. They describe flat screen TV, which is correct, but a 25" screen isn't good enough for a 4 star hotel. Food was terrible from 'curry' battered fish, sent back, to burnt gammon, overcooked egg and a salad served in a warm bowl. Breakfast followed the same route. Not all as described by the waiter, undercooked sausage and inedible mushrooms and bacon, don't know what they were cooked in. Staff were apologetic but doesn't account for terrible food. Food not upto the standard of budget hotels

Hotel in the town centre and is a couple of minutes walk into the town on a busy main road, there used to be a gate to cut through but this has been closed due to COVID . Room was very clean, with a fridge kettle and safe. Comfortable beds, good shower and clean towels. Cannot fault for the price, I didn’t bother with the breakfast bag as it’s not really worth the £10.