I wasn't impressed at all with there system for cancellation and i will not look at staying in any of your hotels again

It is the first time we have stayed at the Mercure St Helens and we hope it won't be our last. The entire staff are so welcoming, professional, helpful and extremely happy in their work. We experienced some minor issues with our room but all were swiftly rectified and done so with good grace and a smile from everyone. We would definitely stay there again.

lovely clean hotel beds very comfy staff very helpful and breakfast was beautiful. had a great 2 day stay .

Right near the town centre , staff was very friendly and helpful , room was comfortable, beer prices was very reasonable to .

Had a brilliant stay for my partners 40th , food was outstanding drink was great . The room was excellent and probably the best night's sleep we have had in a long time . Will definitely be coming back .

Lovely helpful receptionists, who went out of their way to assist me, as I'm disabled. The key card didn't work, no matter how many times they set it, but it didn't matter because they kept letting me in. Not stayed at this one before, but can Highley recommend it. It has a very Mediterranean feel to it when your waiting for the lift. The room was huge and the bed was extremely comfortable.

Me and my daughter was pit in a room when we asked for a twin beds we had a double bed

Excellent stay for Saints game and meetings friends be back next week for 2 nights

Friendly staff - cosy room and very comfortable bed plus excellent breakfast

Good atmosphere, friendly staff

We attended a wedding at 2pm and we were unable to check into our 2 rooms until 3pm which was fine, however because of this when entering the hotel we went straight towards family in the bar and did not enter our vehicle registrations into a tablet by the reception. We were told you only get 20 minutes to do so , despite having paid for 2 rooms to stay over. We now await a fine !!!!!!!!!

We stayed for two separate nights. The hotel was clean and tidy. The buffet breakfast was a disappointment on both stays. On the first visit we were not handed a fact sheet but this was provided on our second visit.

Thank you again for another fantastic stay, hotel always very clean, service super as normal - shame some of your guest this weekend didn't have more respect for your night staff - your guy deserves a medal the amount of nonsense he need to put up with from some guest. Special shout out to your cleaners and breakfast team - amazingly clean rooms and fantastic food and breakfast. Fab stay and see you again soon at Xmas.

Disappointed with the stay. Room that was painted like a patchwork quilt and shower screen that leaked. They describe flat screen TV, which is correct, but a 25" screen isn't good enough for a 4 star hotel. Food was terrible from 'curry' battered fish, sent back, to burnt gammon, overcooked egg and a salad served in a warm bowl. Breakfast followed the same route. Not all as described by the waiter, undercooked sausage and inedible mushrooms and bacon, don't know what they were cooked in. Staff were apologetic but doesn't account for terrible food. Food not upto the standard of budget hotels

Hotel in the town centre and is a couple of minutes walk into the town on a busy main road, there used to be a gate to cut through but this has been closed due to COVID . Room was very clean, with a fridge kettle and safe. Comfortable beds, good shower and clean towels. Cannot fault for the price, I didn’t bother with the breakfast bag as it’s not really worth the £10.