Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 784 reviews

Mercure St Helens - Image 1
Mercure St Helens - Image 2
Mercure St Helens - Image 3
Mercure St Helens - Image 4

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  784 reviews

TripAdvisor Rating  3.5/5  142 reviews

A lovely break

Customer review rating 4.0/5

Vicky Families - Confirmed reviews ALL

The hotel is well situated for our needs close to the town centre and has a lovely pool. The room was clean and tidy with a good supply of tea and coffee. We didnt use th restaurant.on this occasion.

Dear VICKY H., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brilliant air conditioning in room

Customer review rating 5.0/5

Doreen M. Solo - Confirmed reviews ALL

Staff very helpful. Hotel clean

Dear ROBERT M., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good breakfast

Customer review rating 3.5/5

Tercel Business - Confirmed reviews ALL

Good breakfast, warm meal starts at 7am, it could be earlier to serve people who travel a little more far in the mornings. Bed was good, room was OK. Overall very OK.

Dear TERO S., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Love the stay and room perfect only criticism I couldn’t work the temperature it was to hot in the room

Dear PAUL L., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor gym and spa service

Customer review rating 1.5/5

Dylan Business - Confirmed reviews ALL

My criticism is predominantly towards pyramid gym facilities staff. I called the hotel earlier on day of arrival and specifically asked about the spa as that was the only reason I chose the hotel. I was told there’s no to book just turn up. There was no mention at last entry times etc… I checked in 19.45 and went directly with luggage to gym at just after 19.50 or so maybe 19.55. Only to be told last entry was 19.45. The pyramid website states last swim 20.00. Staff were rude and not interested at all when I said I just wanted a steam I’ll be 20 mins well before closing time. I was informed that I was not allowed to use the facilities. I went back at opening time 07.00 asked if I had booked I said no hotel said I didn’t need to. Apparently it is a must. I asked to use the steam he said he only just turned it on so it wouldn’t be hot for another 20 minutes or so. So I left as I had to have breakfast and leave for work. The hotel staff didn’t seem to control (I felt sorry for young lady at reception) reception staff said this happens a lot. So I never used the spa facilities. All in all a very disappointing experience and rude gym staff. The hotel was great no issues I would recommend that customers are clearly advised and there is some flexibilty shown as it a service some customers want to use.

Dear DYLAN B., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 338 reviews 9.4/10 Location
  • 849 reviews 7/10 Room
  • 741 reviews 8.5/10 Service
  • 7 reviews 5.9/10 WiFi
  • 392 reviews 7.1/10 Cleanliness
  • 259 reviews 6.5/10 Breakfast
  • 246 reviews 5.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in St Helens