Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,048 reviews

Mercure Exeter Southgate Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,048 reviews

TripAdvisor Rating  4.0/5  3,075 reviews

Afternoon Tea!

TripAdvisor rating 5.0/5

LAURA D TripAdvisor review

Celebrated mums 80th birthday with an afternoon tea treat! Our hostess Susie was amazing! Complementary prosecco on arrival for mum was the first amazing surprise followed by a decorated table which was also unexpected!! The food was simply amazing and the best tasting afternoon tea i have ever experienced! Susie was attentive and beyond helpful, she really made our trip and is a credit to the hotel. 5 STARS FOR SUSIE!

Superb hotel in a great location

Customer review rating 4.5/5

S. Families - Confirmed reviews ALL

We have stayed at this hotel several times and it never disappoints, friendly staff, great food and big/clean rooms. Would recommend to anyone staying in Exeter.


Customer review rating 1.5/5

Stacey Families - Confirmed reviews ALL

I was overcharged for my stay without my knowledge. My original booking confirmation email quoted a value but when I checked in the reception stated I owed more. I disputed this so I was charged confirmation amount, thinking it was resolved. However when I received my credit card statement I noticed the additional amount had be taken on check out, which I wasn’t advised about. Appalling service.

Location and facilities good.

Customer review rating 4.0/5

Paul R. J. Couples - Confirmed reviews ALL

I overall had a good expirience and again enjoy the stay. The one black mark is the arrangement for breakfast. I used to always have breakfast at the hotel however , the expirience has changed for the worse , there was a choice , coffee pots to the table etc . Expirenced , friendly staff . Now queues for the one coffee machine , no choice for cooked breakfasts eg buffet with no omelette option . I wanted a quick breakfast at 7am and was told the system was down , I said I'd pay there and then and again payment system down , that is not my problem . I should have been offered some toast and a coffee which was all I wanted . But no . Where has the can do , friendly helpful attitude gone . Sad .

Two rooms, neither to the expected level.

Customer review rating 2.0/5

Andrea Business - Confirmed reviews ALL

I stayed 2 nights as part of a conference booking. The first night I stayed in a ground floor room with an unbearable sewage smell coming from the ensuite. I was moved to another ground floor room for the second night, but the window did not fully close and I had to sleep with a draft. All very disappointing for a 4-star hotel.

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Other web-users rate our hotel

  • 964 reviews 9.3/10 Location
  • 1,519 reviews 5.6/10 Room
  • 1,277 reviews 7.5/10 Service
  • 16 reviews 4.5/10 WiFi
  • 599 reviews 5.1/10 Cleanliness
  • 522 reviews 7.1/10 Breakfast
  • 387 reviews 5.8/10 Food
  • 349 reviews 5.4/10 Value

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