Customer review rating 4.2/5 11,083 reviews
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Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions
Check-in from 14h00
Check out up to 12h00
Contact email :
Check-in from 14h00
Check out up to 12h00
BRISTOL At 108km / 67 miles
EXETER INTERNATIONA At 10.3km / 6.4 miles
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
M5 JUNCTION 29 At 6.6km / 4.1 miles
EXETER CENTRAL At 0.97km / 0.6 miles
EXETER ST DAVID'S At 2.3km / 1.43 miles
GPS :50.720332, -3.528424
The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.
Number of meeting rooms: 9
Maximum size: 178 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
Well located but disorganised and tired
Sarah G. Families - 05/08/2020 Confirmed reviews ALL
On arrival our room booking was incorrect despite two follow up phone calls from our original booking. We remade beds ourselves ( due to Covid 19 ) and saw stains on mattresses, lack of under sheets, but had brought some of our own stuff so used that. In hindsight an upgrade to privileged, especially as we are card holders, might have been kind, but the staff were stretched as it was. Grab and go breakfast incredibly unimaginative and not even on time. Very disappointing. Particularly as repeat visitors.
It doesn't worth the money you pay
Kdixvi Couples - 14/07/2020 TripAdvisor review
We went to spend one night on this hotel, as the location is quite good to explore Exeter. The check-in process was ok. We arrived into the room, and you could see the room was dirty. They haven't removed the bin from the previous person who stayed there and there were stains on the walls from what seemed an orange liquid. I understand that due to Covid-19 they have removed all papers/items not needed from the room to avoid extra cleaning, but they haven't even left a kettle to make a cup of tea or neither a bottle of water was provided at check-in or left on the room. We arrived there after 22:00 and we were driving for hours, so it would have been nice just to have anything to drink. The walls on the room were really thin. I could hear the next door person opening a can late at night, and people speaking. In the morning, housekeeping knocked in our door (and all the ones on the floor) at 08:30 to check if we were still there. I understand they need to check if rooms are empty, but not that early! As no papers are provided, we could not put the “Do not disturb” sign which might have avoid this situation. When I went to pick up the take away breakfast, the table with the bags was a mess. All the bags were mixed and you could see people have been picking and choosing from the bags and touching all of them. If all of the aim of a take away breakfast bag is to avoid cross contamination to avoid the spread of the virus, someone should have controlled that, but nobody was there. I even had to go to reception to ask for a coffee as there was none left, and the hot water provided by them was not even hot anymore (this at 9am!) I was really disappointed with my stay on this hotel, as I do not believe it worth the price you pay for your stay. Also, I understand and support all the Covid19 measures, but when you scan the QR on the mirror and shows you the welcome letter, it doesn't equal to what really happens. For example, it does says you can pre-order breakfast, but that was never offered on check-in. When I was waiting for my coffee I heard another lady complaining at the reception and really upset about the room being really dirty and requesting a change of room. It seems it was not a one off in our room only.
A fantastic birthday weekend stay
Brynn Couples - 23/03/2020 Confirmed reviews ALL
We arrived on the Friday, and had a lovely weekend in Exeter before departing Monday morning. The staff were very friendly and helpful throughout our stay. It was a wonderful experience and a fantastic birthday treat for my wife.
Nice food. Bar service very, very slow.
Julian Friends - 23/03/2020 Confirmed reviews ALL
This was our third stay with you. On this occasion, reception staff very friendly and helpful. Bar staff were slow to serve and then it took about 15 minutes for them to provide 4 drinks (which were not elaborate cocktails). One bar staff appeared miserable and came across as just wanting to be anywhere other than serving customers. Breakfast on the Saturday was good, nice food and friendly staff. Breakfast on Sunday was disastrous. No cutlery, no coffee/tea. Cups (eventually) but one waiter didn't know what saucers are.
Norman Couples - 21/03/2020 Confirmed reviews ALL
We come here for the proximity of the shops but the room was small for a prestige room and cold despite putting the heating up to 24. The remote for the TV did not work but the hotel is clean and the staff suberb
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