Customer review rating 4.2/5 11,233 reviews
ALLSAFE approved hotel
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Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions
Check-in from 14h00
Check out up to 12h00
Contact email :
Check-in from 14h00
Check out up to 12h00
BRISTOL At 108km / 67 miles
EXETER INTERNATIONA At 10.3km / 6.4 miles
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
M5 JUNCTION 29 At 6.6km / 4.1 miles
EXETER CENTRAL At 0.97km / 0.6 miles
EXETER ST DAVID'S At 2.3km / 1.43 miles
GPS :50.720332, -3.528424
The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.
Number of meeting rooms: 9
Maximum size: 178 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
F. Couples - 15/10/2020 Confirmed reviews ALL
Room and facilities were as expected but the hot breakfasts were disappointing even with Covid 19 precautions
Christina L. Couples - 15/10/2020 Confirmed reviews ALL
As this was our first visit to the Mercure Exeter Southgate this year, we were very pleased that the measures that were in place throughout the hotel for everyone's safety were excellent, and would not hesitate to come again.
A lot of confusing misinformation!
Clare H. Solo - 14/10/2020 Confirmed reviews ALL
This was my second stay at this hotel as the 1st one had been so good. I was semt a welcome e ail that contained totally incorrect, out of date information and the Receptionist explained all the current information to me on check in regarding bar opening times, breakfast times etc and suggested I use the QR codes for all the guides. I did this, which worked well for ordering room service. My room, by the way, was grubby. There dirty marks all over the TV and bedside table and the bathroom was dusty too, but the back of the door was filthy! I chose not to hang my towel there and I started to wonder how thorough the cleaning was of all the other surfaces and high contact areas. I could not find a checkout time anywhere , so I guessed it was around 10 and left then. I had booked on booking.com and my genius rate included breakfast. I dropped my key off only to be told that breakfast ends at 10 even though all the info on the QR guides and the welcome e ails said 11 a.m.!!! ' That's only weekends' said the receptionists wrinkling her nose up , but did not offer me an alternative. It was 10 a.m. on the dot, if I had missed breakfast due to the confusion of so much misinformation, she could at least have offered me the choice to grab a cup of coffee and a croissant seeing as I had paid for breakfast! No apology, no have a nice day! Pretty poor show all in all. Although this was my second stay, it will be my last and I will be leaving a similar review on booking.com too!
G. Families - 13/10/2020 Confirmed reviews ALL
Rather than the warm welcome we have received before at this hotel, the reception was brusque and disinterested. I had asked for room on the top floor but got one on the ground floor next to the carpark. On my first night I realised a dog must have been in the room. As an asthmatic this kept me awake all night. When I questioned the receptionist to see if we could move she just shrugged her shoulders and said all rooms were dog friendly. I asked if the room could be hoovered again. Her response was to turn her back and walk back into the office. At breakfast after waiting for some time to be asked if we wanted any cooked items, I politely requested some from the waitress. She snappily asked why I wanted bacon. It was obvious I was there to have breakfast. I have stayed four times previously at this hotel and I must say this stay was so disappointing I am doubtful I will ever return - rude staff, unresponsive when you have an issue - not what you expect when you should be encouraging people to return to your establishment.
Room needed a lot of care and attention,I have written to the hotel
Steve Couples - 12/10/2020 Confirmed reviews ALL
A long way below expectations of a major hotel group
Our most recent 20 reviews
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At 698 m