Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 406 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  406 reviews

TripAdvisor Rating  3.8/5  3,277 reviews

Certificate of excellence 2024

Broken bed worst sleep ever!

TripAdvisor rating 1.0/5

Charlotte M TripAdvisor review

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

Customer review rating 4.5/5

Susan P. Couples - Confirmed reviews ALL

Very friendly and efficient staff. Room needs updating and do not like being unable to open the window slightly for fresh air. This has been changed since previous visit. However, we had a very pleasant stay in this well located hotel.

Dear Susan P., Thank you for your kind words regarding our staff and breakfast. We appreciate your feedback about the room updates and the window policy. Your comments are valuable as we aim to enhance our guests' experiences. We are pleased you enjoyed your stay overall. Goodbye, Mercure Exeter Southgate Hotel.

Customer review rating 5.0/5

Amanda A. Couples - Confirmed reviews ALL

Can't complain about anything. Hotel and staff amazing. Nice and chilled and relaxed as well as being very central. Great night's sleep.

Dear Amanda A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our central location and found our staff to be amazing. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Exeter Southgate Hotel

Customer review rating 4.0/5

Kelly S. Couples - Confirmed reviews ALL

Having stayed several times here, we were looking forward to Christmas shopping and a long awaited overnight stay. The hotel looked lovely as ever- the Christmas decorations were beautiful in the foyer. Our room was comfortable and the bathroom was lovely. The TVs could do with updating! Our main complaint would be the charges for the pool area! We'd planned to use them, as we usually do, however we were shocked to learn that you needed to pay £10 each!! It's ridiculous! It's one of the reasons we choose to stay here as there are no there facilities in nearby hotels. To charge residents extra for this is unheard of,and when we've gone away and stayed elsewhere,the facilities are always included. It's such a shame- open it to the public and charge them instead, not people who have already paid to stay there. A really negative to this hotel, I'm not sure we'd return and would probably look at other hotels in the area.

Hi Kelly, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the beautiful Christmas decorations and found your room comfortable during your stay. Your positive remarks about our location and the room size are truly appreciated. Our hotel is expecting an upgrade as we are approaching the new year of 2026. However, we are sorry to find out that you have been asked to pay to use the pool. As of 1st December 2025, we made any use of the Leisure Club, that is including Spa, Gym and the pool area, all complimentary for all of our guest. We are truly sorry for this misunderstanding and we sincerely hope that you will reconsider and give us another opportunity to provide you with the full, satisfactory experience we offer in the future. Best regards, Reception Mercure Exeter Southgate Hotel

Customer review rating 5.0/5

Barrington H. Couples - Confirmed reviews ALL

We really enjoyed the friendly staff and the excellent quality of food offered for both breakfast and evening meal/

Dear Guest, Thank you for your lovely review, we are thrilled to here you enjoyed your stay here with us! We hope we have the pleasure of welcoming you back to The Mercure Southgate Hotel! Kind Regards, Reception

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Other web-users rate our hotel

  • 1,046 reviews 9.3/10 Location
  • 1,517 reviews 5.8/10 Room
  • 1,176 reviews 8.6/10 Service
  • 12 reviews 4.1/10 WiFi
  • 766 reviews 5.1/10 Comfort
  • 512 reviews 5.5/10 Cleanliness
  • 484 reviews 7.5/10 Breakfast
  • 459 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.