Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 380 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE BAR

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  380 reviews

Customer review rating 3.0/5

Rachel B. Couples - Confirmed reviews ALL

Celebrating our 20th wedding anniversary on a DBB at this spa hotel as a silver member I was extremely disappointed. They had a burst pipe which had stopped aircon working and we had a letter on arrival and a lovely lady explained this from reception who had clearly had a hard week in the heatwave. I wish we had been told of this before we arrived but our room was absolutely fine and lovely. We went to the spa and on a Friday evening they chose to close the hot tub for cleaning?! The pool was nice a little cold but the gym looked run down with tape in the training benches which could easily be replaced. We went for dinner at 2030 and had the rudest bar staff when getting our drinks and were told if we want food the kitchen closes at 2100. The restaurant was shut and we had no table service even though the bar was empty! We ordered the beef and a burger and after quite a wait we got 2 beef - when we said we’d order a burger it was an inconvenience and an eye roll to make something else as the kitchen was shutting! I finished my main and got brought my desert as my husband got his main eventually - I would like a refund of the meal from our package and return of my 2k points which we had used towards the stay - it was not the stay we had hope for at all for our celebration. There is so much that needs looking at in this hotel - the steps from the external had barriers blocking it off and there’s a huge spike of overgrowth garden on the patio area which is dangerous. The breakfast was amazing though and the bed was comfy.

Dear Rachel, Thank you for taking the time to share your feedback with us. Firstly, I would like to apologise that your stay did not meet your expectations, particularly as you were celebrating your 20th wedding anniversary. We appreciate you bringing these concerns to our attention. Please be assured that we are currently investigating the issues you have raised regarding your experience in the restaurant, spa facilities, and overall stay. We take all guest feedback seriously and want to ensure we have a full understanding of what occurred. Our Reception Supervisor will be reviewing your comments and will give you a call to discuss your experience in more detail and address your concerns directly. Thank you for your patience while we look into this matter. We appreciate your loyalty as a Silver Member and look forward to speaking with you soon. Kind regards, Reception Team

Customer review rating 4.0/5

Ross H. Couples - Confirmed reviews ALL

We stayed two nights in order to explore Exeter and this part of Devon. The hotel was well located, the meals were satisfactory and our room was comfortable.

Dear Ross, thank you for your review. We are thrilled to hear that you have enjoyed your stay with us. We hope to see you again very soon!

Customer review rating 4.5/5

Niki B. Couples - Confirmed reviews ALL

Loved the large hotel pool and lots of choice for breakfast including fresh fruit smoothie. A technical hitch with the ac but well managed by staff and still had a good nights sleep

Dear Niki, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our large pool and the variety of options available at breakfast, especially the fresh fruit smoothie. It's also wonderful to know that despite the technical issue with the air conditioning, our team was able to assist promptly and help ensure you still had a comfortable night's sleep. We appreciate your understanding and your kind comments about our staff. We hope to welcome you back again soon for another enjoyable stay. Kind regards, Ella Reception Team

Customer review rating 1.0/5

Martin S. Families - Confirmed reviews ALL

Having booked expressly because I wanted a room with air-conditioning, I arrived to find that the air-conditioning was not working in many rooms in the hotel. The staff and management had known of this for some time, but didn't notify any of the guests in advance. Many guests were un-happy with this, including wedding parties. I am very disappointed that the hotel had not notified guests in advance that there was an issue. This feels deceitful - taking full costs for rooms which are not as advertised.

Dear Martin, Thank you for taking the time to share your feedback. I would like to sincerely apologise for the disappointment caused during your stay. I completely understand your frustration, particularly as you chose to stay with us because of the air-conditioning facilities advertised. Unfortunately, we did experience an unexpected issue with the air-conditioning system affecting a number of rooms. We appreciate that this had a significant impact on the comfort of our guests, and I am sorry that this affected your stay. I also understand your concerns regarding communication. We recognise that guests would have appreciated advance notice of the issue where possible, and your comments have been shared with the hotel management team for review. Guest feedback such as yours is extremely important in helping us improve both our communication and service standards. Please be assured that the matter was being actively addressed by our maintenance team; however, I appreciate that this does not change the inconvenience and disappointment you experienced. Thank you again for bringing your concerns to our attention. We value your feedback and regret that your stay did not meet your expectations. Kind regards, Ella Reception Team

Customer review rating 4.0/5

Jennie M. Families - Confirmed reviews ALL

We stayed here the night before the Exeter Uni open day. It was the perfect location, right in the town so we could do some shopping and have a nice meal beforehand. It's a lovely walk (uphill!) to the Uni and it gives you a great feel for the town itself. The hotel had a flood the week before we came so all of the air con was broken which meant the room was very very hot, but the Manager was very apologetic about it and refunded our parking fee. Breakfast was excellent, much better than your standard Premier Inn type breakfast which was a great start to the day Would definitely come back and recommend the hotel in general. Note that parking is first come first served and is £16 for 24 hrs

Dear Jennie, Thank you for taking the time to leave a review, all your points are very valid and we appreciate all feedback. It's great to see that we helped you experience Exeter to its fullest! Thank you for you comments about Breakfast and our staff. We do apologise for the inconvenience faced due to aircon, but again thank you for the understanding you have. We are working as fast as possible to resolve this. Hoping to welcome you back soon, Abigail Reception Supervisor

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