Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 413 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  413 reviews

TripAdvisor Rating  3.8/5  3,275 reviews

Certificate of excellence 2024

Perfect

TripAdvisor rating 5.0/5

David F TripAdvisor review

Only stayed one night but found everything perfect. All staff very helpful. Would not hesitate to return. Thank you to all involved.

Dear Guest, Thank you for your lovely review, we are so glad you enjoyed your stay here at The Mercure Southgate hotel! We hope to welcome you back Soon! Best Wishes, Reception

Customer review rating 4.5/5

David A. Families - Confirmed reviews ALL

Lovely helpful welcome at reception. Great service by Sabrina at the bar - helpful polite and fabulous English. Housekeeping excellent.

Dear David, Thank you for your review. We are thrilled to hear that you have enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the Mercure Hotel. Best wishes, Paula Reception

Customer review rating 4.5/5

Colm N. Business - Confirmed reviews ALL

The bedroom was very comfy (chair a little low for the desk) and well equipped. Staff were friendly and helpful and excellently located

Dear Colm, Thank you for your review. We are thrilled to hear that you have enjoyed your recent stay with us. We hope to have the pleasure of welcoming you back to the Mercure Hotel. Best wishes, Paula Reception

Customer review rating 4.0/5

Dawn B. Couples - Confirmed reviews ALL

We stay regularly with you & decided to upgrade to a Privilege Room this time. The room was lovely with a fire place & chaise-long. Sadly a door in the floor above was constantly banging ( spring problem?), enough to stop us relaxing. Reception offered us another room which was lovely and quiet with a comfortable bed & warm. Sadly the room, although Privilege, was in need of some TLC - paint stains on the carpet, chipped and worn woodwork & fittings in the room & bathroom. It was lovely and clean though but not quite a Privilege experience, we felt. A small refurb would sort all this. The staff were all marvellous & the Christmas decorations lovely. The rooms do need some TLC & money spending... and I have mentioned this for a few years now.

Dear Dawn, Thank you for your feedback. We’re delighted to hear that you enjoyed the warm welcome from our team and the festive decorations. Your comments about the maintenance issues have been raised with our maintenance team. We hope to see you again for a better stay! Best wishes, Paula Reception

Great Stay, but Let Down by Leisure Facility Charges

TripAdvisor rating 4.0/5

VivJoFlipFlop TripAdvisor review

Lovely stay at Mercure Exeter—fantastic location - a lovely run to the cathedral and quay. However, I was disappointed to find a £10 fee to use the pool and jacuzzi, something not made clear anywhere in the hotel. I paid, only to discover the jacuzzi was closed for maintenance. When I asked for a refund at the leisure desk, there was no apology and the request was refused. Thankfully, Abi at the main hotel reception was wonderful—apologetic, helpful, and genuinely kind. Although she couldn’t issue a refund due to the leisure centre being run separately, she completely turned the experience around. Thank you, Abi. I’ve since followed up with 3dleisure regarding the charge.

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Other web-users rate our hotel

  • 1,034 reviews 9.3/10 Location
  • 1,492 reviews 5.8/10 Room
  • 1,167 reviews 8.6/10 Service
  • 13 reviews 4.3/10 WiFi
  • 753 reviews 5/10 Comfort
  • 512 reviews 5.4/10 Cleanliness
  • 490 reviews 7.4/10 Breakfast
  • 457 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.