Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 551 reviews

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Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

ALLSAFE approved hotel

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone +44 1392 412812

Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  551 reviews

TripAdvisor Rating  4.0/5  2,968 reviews

Great location, attentive staff

TripAdvisor rating 4.0/5

Shelley80 Couples - TripAdvisor review

We stayed here two nights while touring a bigger area of Devon. We arrived early, and had lunch on their patio. Had a nice room and breakfast two mornings. Nice selection of food, nice staff, clean rooms. Unfortunately, the two elevators weren't working the first evening after we had gone to our room. Fixed the next day. Close to walk to the cathedral and nice places to eat. We would stay there again.

Thank you for leaving us this amazing review of your recent stay with us. I am really pleased you enjoyed your visit. I'm sorry the lifts were out of order but glad this didn't effect your stay to much. We look forward to welcoming you back to the hotel in the near future. Kind Regards Barnaby Kean General Manager

Customer review rating 4.5/5

Steve W. Couples - Confirmed reviews ALL

Excellent

Dear Steve W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Tired decor

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Very nice staff. Room upgraded but it was very tired looking, smelled musty and the bathroom had a unpleasant drain smell. Reported it to the reception staff. Breakfast was average with watery orange juice. Have stayed here regularly during the last number of years but not since covid and it has deteriorated. Might look at other options in the future.

Great location, lovely room, good bar

Customer review rating 4.5/5

Ac Families - Confirmed reviews ALL

Visiting son at Exeter Uni. Great hotel, parking and easy walking in to cathedral, shopping and quay.

Dear Andrew C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

I was over charged!

Customer review rating 0.5/5

Kiri Families - Confirmed reviews ALL

I used my Accor points to pay for part of the cost of my stay, but on check out was charged the full amount. I have contacted Accor but to no avail. I have sent them all the relevant details but no response. They have instead sent multiple emails asking for feedback. So here it is. Thank you.

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Other web-users rate our hotel

  • 1,037 reviews 9/10 Location
  • 1,628 reviews 4.9/10 Room
  • 1,255 reviews 6.7/10 Service
  • 18 reviews 5.1/10 WiFi
  • 722 reviews 4.8/10 Comfort
  • 652 reviews 4/10 Cleanliness
  • 540 reviews 6.1/10 Breakfast
  • 475 reviews 5.9/10 Amenities

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