Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 450 reviews

ALLSAFE approved hotel

Mercure Exeter Southgate Hotel
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Description

Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

Fax: +44 1392 413549

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS:50.720332, -3.528424

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  450 reviews

TripAdvisor Rating  4.0/5  2,922 reviews

Good location

Customer review rating 4.0/5

Gerry H. Families - Confirmed reviews ALL

I stayed for 2 nights over a weekend. Well located in the centre, an easy 5 minute walk from the cathedral and shops/restaurants yet pleasantly quiet and safe, being down a residential side street so no noisy through traffic or rowdy nightlife. I partly chose it for the hotel’s own parking, directly in front of the entrance lobby as was worried about my car. Room was immaculately tidy although the decor looked rather tired and worn in places. Bed was very comfortable and slept well even with the window slightly open. I went out for meals and drinks so can’t comment on those, or the pool/spa facilities as didn’t use them. Overall pleasant enough if fairly expensive as booked quite late. Would be happy to stay again.

Good stay.

Customer review rating 3.5/5

Peter K. J. Families - Confirmed reviews ALL

Enjoyed the well-equipped gym and excellent breakfast.

Well located, nice decor

Customer review rating 4.5/5

Helen Families - Confirmed reviews ALL

We stayed for 3 nights for my 50th birthday and thought it was very nice. All staff very pleasant and helpful. Unfortunately the sauna wasn’t working and I had booked it for the spa. Also we asked for the safe to be unlocked so we could use it on the afternoon of our arrival and no one came until t he following morning and we were still in bed so thought it quite rude at 8.40 on a Saturday morning. We usually rise early but we were on holiday. Other than that it is as very nice

Disappointing service

Customer review rating 1.5/5

Lauren Business - Confirmed reviews ALL

We were unable to get checked in at 2pm even though I was told we could and when we came down for breakfast on Sunday morning there were no tables available so therefore were unable to get any breakfast even though we had pre-paid for it

Relaxed

Customer review rating 4.0/5

Lee H. Couples - Confirmed reviews ALL

Welcoming , nice room , great breakfast and great location

Mixed bag

Customer review rating 2.5/5

Londonexile Families - Confirmed reviews ALL

Well located hotel, helpful and nice staff and a decent breakfast. Well maintained public areas but room was tired with threadbare carpet and rotting window, and the air con didn’t work. Pool was good but sauna was broken. Could be a really good hotel just needs some money spent on it.

Pity about settling the bill

Customer review rating 3.5/5

Mary C. Couples - Confirmed reviews ALL

The stay was pleasant, the restaurant staff friendly but paying part of our bill with Accor points was irritatingly difficult and time consuming.

Dear N M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Nice room and good service in general

Customer review rating 4.5/5

Huiya Business - Confirmed reviews ALL

The room is nice in general. Only a few minor complaints: 1. Breakfast items are the same everyday. A bit of varieties would have been good 2. The moisturizer smelled bad

Dear Hui-Ya C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Barnaby Kean General Manager

Great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Enjoyable

Dear jonathan r., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Barnaby Kean General Manager

Good stay

Customer review rating 4.5/5

Aab Solo - Confirmed reviews ALL

It was a great stay. It’s a short walk to the city center. Toni, one of the staffs who works in the reception was so kind, helpful and welcoming. The guy who works in the bar (I forgot his name) makes great coffee and is very kind too. I travel alone and Toni made me feel super safe by making sure I got a room on the higher floor for safety reasons. Great guy. Great and professional staffs. Bless them all.

Dear Abeer A., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Barnaby Kean General Manager

Well located

Customer review rating 4.0/5

Rachel Couples - Confirmed reviews ALL

We had a nice stay - the hotel was clean and our room was nice. At checkout we weren’t asked if we had a good stay just told that the payment had gone through which made me feel like that was all she was interested in.

Dear Rachel E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Relaxing stay

Customer review rating 4.5/5

G J. Business - Confirmed reviews ALL

Easy to book in and relaxing stay

Perfect location and lovely hotel

Customer review rating 4.5/5

Maureen S. Friends - Confirmed reviews ALL

Just an overnight stay before flying from Exeter airport. Perfectly placed for shopping and eating. Really nice reception and bar areas and comfortable beds.

A surprise

Customer review rating 5.0/5

Carole K. Families - Confirmed reviews ALL

Excellent- friendly helpful staff, clean rooms, very central Only slight downside was the noring dinner menu! Breakfast was great and the pool was a bonus

Our second visit and love the location and amenities

Customer review rating 4.5/5

Jeanine S. Families - Confirmed reviews ALL

We stayed for a few days break with our young child, chosing the suite this time. We found this space extra roomy with two TVs! It was a great place to get some swimming practise in. You can get the sense the staff are happy and very welcoming - staying at Easter they put on a lovely display for the kids with craft packs and easter eggs. The hotel is just a small walk away the Cathedral and shops and located perfectly within the Devon country and seaside spots.

Well located

Customer review rating 4.5/5

Jenny Couples - Confirmed reviews ALL

Nice hotel, well located and with great amenities ie parking, restaurant, bar, indoor pool. Only down side was that it was rather noisy very late on Friday evening for about an hour with a group of young people (students?) outside, I assume waiting for transport home!

Tired Hotel

TripAdvisor rating 3.0/5

karlbousfield Business - TripAdvisor review

I have stayed here a lot over the years but my recent stay was somewhat disappointing due to the condition of the room, the table top was loose and hanging off couldn't use it. The lights in the room were either all on or all off, there was mold in the shower. The room was generally tired. The food menu was limited and has the same old same old offerings not much incentive to eating in house.

Thank you for leaving us a review of your recent stay with us - I will bring up with the maintenance team the issues you have mentioned. The maintenance team are working hard to improve all rooms and just this week we have been replacing curtains/nets, some tv's and other electrical appliances which is all based on the valued feedback we receive from our guests so once again - thank you for your comments. Kind Regards,

Excellent service and position

TripAdvisor rating 5.0/5

720alison Business - TripAdvisor review

The hotel is excellent with clean big room and great pool. Perfect to unwind. Good location for sight seeing and or work in central Exeter. Only concern that on a Sunday night the kitchen couldn't cope with high demand. Understood this as everywhere is recovering from Covid and staffing issues.

Thanks for leaving us a great review of your recent stay. I am pleased to see that overall you enjoyed your stay with us but would like to apologise that we were busy on the Sunday evening - I thank you for your understanding and hope to welcome you back again in the future. Kind Regards

Disappointed

TripAdvisor rating 3.0/5

Nomis60 Business - TripAdvisor review

Service is below average. No night porter service. Reluctant to print off a bill. Impossible to phone through to the hotel to obtain an email copy of the bill and again reluctant to send. Disappointed.

Thank you for taking the time to leave us a review of your recent stay with us. I am really sorry to hear of the issues you have had during your stay with us. Please be assured that we are taking all feedback on board, more now than ever. The hotel is now under new management and along side that we are implementing new policies and procedures, staff training and listening to our valued guests. We hope that your next stay with us is a successful one and would like to once again apologise for the issues. Kind Regards, Front Desk Team

Will never stay here again despite having stayed here every time we have travelled to Cornwall

TripAdvisor rating 1.0/5

Mariette R TripAdvisor review

We arrived for an over night stay to celebrate my companions 70 birthday. I had booked a suite,direct with Accor,as it was a special event. I collected the key and found we had been given a Privelege room, the worst I had ever seen, half lights on bathroom mirror didn't work, nor air conditioning and a great piece of wallpaper was missing. I went down to reception and was told they didn't have a suite available, despite it having been booked sometime in advance. Something was said about one person being unable to leave as ill and other 2 already taken! Another guest who arrived as I was in conversation was also refused the suite he had booked. Disgraceful! I will never stay with you again, completely ruined a special occasion! I did fill in a complaint form on line but have not had a reply.

Thank you for leaving us a review Mariette R. I am really saddened to hear the issues you had during your stay with us and I am very sorry your complaint has not been replied to so far - I will look into this as a matter of importance. As you may be aware the hotel is under new management and we are beginning the new year with new team members, staff training and new policies and procedures and this is not the standard that we want our guests to be leaving the hotel with. Please contact me direct at the hotel on 01392 412812 as I would like to discuss your feedback with you. Kind Regards Barnaby Kean General Manager

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