Mercure Exeter Southgate Hotel 4 stars

I was disappointed with my stay, I often choose Mercure hotels based on experience and reputation, but I feel this hotel doesn’t live up to standards. The staff weren’t very welcoming, and the decor was tired. On a positive, we did feel that Covid measures were sufficient.

Booked two prestige rooms. My room369 had repeated failures of the electronic bedroom door lock. The reception staff did their best changing batteries but I had to ask cleaning staff to open the door with a master key. Room 369 was tatty, damage to the wall outside the bathroom, broken drawer front on the desk and duvet with two separate water mark stains. All were pointed out to reception staff. Top of pictures and door trimmings were dusty. None of the prestige room additions were provided - coffee maker, extra toiletries, newspaper. This was not pointed out on the website or on check in. Bar service and breakfast service was good and cooked breakfast was always hot and well cooked.

Lovely welcome, clean and comfortable hotel overall. Didn't have time to use the pool sadly but maybe next time. Very good value for money too. The only feedback we have is that the lights and lamps seem to all work on one circuit in the room. So they all either had to be on, or off. With exception of two small bed side reading lights. Would recommend the hotel.

A efficient check inn, quick and easy. Clean and well provided room. Essential parking.

wife and myself couldn't move in morning due to the beds being so uncomfortable ,i asked other guests and i got the same answer .so my 30th annvisary weekend was i let down .

Three night return to Mercure Southgate was a little mixed in term of our experience. On the plus side was the staff, all so very helpful and friendly

Easy check in, very comfy bed, helpful staff, nice relaxing bar .

Very friendly and totally COVID aware

Dreadful breakfast, watery scrambled eggs. No welcome leaflet or info in the room. Hidden tea making facilities, only 5 tv channels with no catch up tv, pokey room. Not sure how it is 4*

See above

A satisfying stay in view of COVID restrictions

Good experience overall. Hotel is in a perfect location to explore Exeter. Room was clean and tidy even though slightly worn.

Rued staff member, no seating for breakfast, my wife had to sit in reception to feed our 7 week old foster child while I attended my meeting. food order was the totally wrong meal. Overall a very disappointing stay.

Lovely staff Great room Great facilities and location Only downside especially due to covid The lesuire facilities toilet hadnt been cleaned in a long while there was dust and dirt all round the outside etc Also we did tell them it was a special occasion and no card or any special touch

We had a good stary at the Mecure, I would say great stay apart from the uncomfortable bed. We have stayed here a few times over the years but I now feel its time the hotel had an upgrade. Great location, lovely staff but will chose a different hotel until the beds have been sorted. I also had an issue on booking as the reviews mentioned the breakfast was take away. I called the hotel direct who confirmed this. I then cancelled from B&B to room only. Then found out on the day before arrival that this was false information.