Mercure Exeter Southgate Hotel 4 stars

Customer review rating 4.2/5 11,292 reviews

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Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Guestroom

Accessible room
  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Non contractual photo

We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,292 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,676 reviews

good business hotel

Customer review rating 4.2/5

P. Business - 22/11/2020 Confirmed reviews ALL

.

Well located, we are always made to feel at home.

Customer review rating 4.2/5

Jeremy M. Couples - 11/11/2020 Confirmed reviews ALL

We generally stay every two weeks. The hotel staff always look after us and go the extra mile. The hotel has had to modify its services due to the the pandemic, but they have coped extremely well in very challenging circumstances.

beds are awful ,

TripAdvisor rating 4.0/5

19tracy 11/11/2020 TripAdvisor review

myself and wife woke up could hardly move due to bed ,asked other quests and they agreed that they woke up with a terrible back .wasn't told that restaurant wasn't open very disappointing 30th anniversary.

Good evening and thank you for your review. I am most surprised about the beds as this is not something we normally get comments on at all but I am sorry if you were uncomfortable. I am also confused by your comment about the restaurant being shut as we have been open for a few months now? I do hope you will choose to stay with us again in the future though. Matt

great location, room good, breakfast adequate

Customer review rating 4.2/5

Anonymous Families - 10/11/2020 Confirmed reviews ALL

great location, room good, breakfast adequate

Well located ok stay

Customer review rating 4.2/5

Neil S. Families - 09/11/2020 Confirmed reviews ALL

The rooms were badly in need of an update. The secondary double glazing was not shutting , the suite had a bad smell , the breakfast was not Upton normal standard I paid for both days but had breakfast somewhere better for less the second day. I couldn't change my rooms because you didn't have rooms the same near each other .

The hotel is well located

Customer review rating 4.2/5

Anonymous Couples - 09/11/2020 Confirmed reviews ALL

I was disappointed with my stay, I often choose Mercure hotels based on experience and reputation, but I feel this hotel doesn’t live up to standards. The staff weren’t very welcoming, and the decor was tired. On a positive, we did feel that Covid measures were sufficient.

Tatty Room but polite staff

Customer review rating 4.2/5

Mr C. Couples - 08/11/2020 Confirmed reviews ALL

Booked two prestige rooms. My room369 had repeated failures of the electronic bedroom door lock. The reception staff did their best changing batteries but I had to ask cleaning staff to open the door with a master key. Room 369 was tatty, damage to the wall outside the bathroom, broken drawer front on the desk and duvet with two separate water mark stains. All were pointed out to reception staff. Top of pictures and door trimmings were dusty. None of the prestige room additions were provided - coffee maker, extra toiletries, newspaper. This was not pointed out on the website or on check in. Bar service and breakfast service was good and cooked breakfast was always hot and well cooked.

Great location, comfortable and good customer service.

Customer review rating 4.2/5

Claire W. Families - 08/11/2020 Confirmed reviews ALL

Lovely welcome, clean and comfortable hotel overall. Didn't have time to use the pool sadly but maybe next time. Very good value for money too. The only feedback we have is that the lights and lamps seem to all work on one circuit in the room. So they all either had to be on, or off. With exception of two small bed side reading lights. Would recommend the hotel.

Lovely experience

Customer review rating 4.2/5

Jane K. Couples - 07/11/2020 Confirmed reviews ALL

A efficient check inn, quick and easy. Clean and well provided room. Essential parking.

beds very uncomfortable

Customer review rating 4.2/5

David T. Couples - 06/11/2020 Confirmed reviews ALL

wife and myself couldn't move in morning due to the beds being so uncomfortable ,i asked other guests and i got the same answer .so my 30th annvisary weekend was i let down .

Welcome located, wonderful staff

Customer review rating 4.2/5

Michael Couples - 06/11/2020 Confirmed reviews ALL

Three night return to Mercure Southgate was a little mixed in term of our experience. On the plus side was the staff, all so very helpful and friendly

Great location

Customer review rating 4.2/5

Victoria L. Solo - 06/11/2020 Confirmed reviews ALL

Easy check in, very comfy bed, helpful staff, nice relaxing bar .

Well located

Customer review rating 4.2/5

Colin H. Business - 05/11/2020 Confirmed reviews ALL

Very friendly and totally COVID aware

Disappointing

Customer review rating 4.2/5

Mrs. A. Friends - 05/11/2020 Confirmed reviews ALL

Dreadful breakfast, watery scrambled eggs. No welcome leaflet or info in the room. Hidden tea making facilities, only 5 tv channels with no catch up tv, pokey room. Not sure how it is 4*

Friendly staff, clean room, good location.

Customer review rating 4.2/5

Sue Couples - 03/11/2020 Confirmed reviews ALL

See above

Good location

Customer review rating 4.2/5

Roger F. Couples - 03/11/2020 Confirmed reviews ALL

A satisfying stay in view of COVID restrictions

Well located and clean

Customer review rating 4.2/5

Anonymous Couples - 03/11/2020 Confirmed reviews ALL

Good experience overall. Hotel is in a perfect location to explore Exeter. Room was clean and tidy even though slightly worn.

Not my usual experience at one of your Hotels

Customer review rating 4.2/5

Darren S. Business - 02/11/2020 Confirmed reviews ALL

Rued staff member, no seating for breakfast, my wife had to sit in reception to feed our 7 week old foster child while I attended my meeting. food order was the totally wrong meal. Overall a very disappointing stay.

3rd stay and great each time

Customer review rating 4.2/5

Susie Couples - 02/11/2020 Confirmed reviews ALL

Lovely staff Great room Great facilities and location Only downside especially due to covid The lesuire facilities toilet hadnt been cleaned in a long while there was dust and dirt all round the outside etc Also we did tell them it was a special occasion and no card or any special touch

Good stay, shame about the beds

Customer review rating 4.2/5

Michelle B. Couples - 01/11/2020 Confirmed reviews ALL

We had a good stary at the Mecure, I would say great stay apart from the uncomfortable bed. We have stayed here a few times over the years but I now feel its time the hotel had an upgrade. Great location, lovely staff but will chose a different hotel until the beds have been sorted. I also had an issue on booking as the reviews mentioned the breakfast was take away. I called the hotel direct who confirmed this. I then cancelled from B&B to room only. Then found out on the day before arrival that this was false information.

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