Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,076 reviews

Mercure Exeter Southgate Hotel - Image 1
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Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,076 reviews

TripAdvisor Rating  4.0/5  3,130 reviews

Certificate of excellence 2024

Check out.

TripAdvisor rating 4.0/5

eric t TripAdvisor review

Very nice hotel. We were a family booking for 4 rooms, 2 for 3 nights and 2 for 1 night. On check out I went to pay for my 3 night stay to be told the night shift had already charged my card. I asked to check the bill and I had been charged 3 nights car parking. This should have been on one of the other bills who drove me there. I had not filled in any details of the car when I checked in. This was corrected but the refund will take 7 to 10 days to come through. There was then confusion when my sister came to pay for the other 3 rooms as to what had been charged to whom. This system of the night shift doing the charging just caused confusion. I have stayed at many hotels around the world and you always check the bill and pay on leaving.

Thank you for leaving a review and we appreciate the feedback. I will investigate this and apologies for the confusion. I'm glad to see that overall you enjoyed your stay and we hope to see you again soon. Kind regards Jake Mountford | Duty Manager

very enjoyable

Customer review rating 4.5/5

A. Couples - Confirmed reviews ALL

We come regularly and are very happy with the hotel and its location

Well located

Customer review rating 4.0/5

Anne P. Couples - Confirmed reviews ALL

Lovely room , excellent bathroom. Only problem was our window on first floor directly above outside area where people would smoke or talk late into the night (as late as 3.10am) also noisy when guest leaving function on the Saturday otherwise our stay would have scored 10 (first time we have stayed and there was charge for swimming pool etc!!!)

Great hotel, shame about £10 charge to use the pool

TripAdvisor rating 5.0/5

Jinny15 Families - TripAdvisor review

We had another great weekend staying at this hotel. Was very disappointed that since April 2024, they are now charging £10 per person to use the pool. We had an incident just after we checked in which was quickly reported to Jake, the Duty Manager. Jake listened to my concerns in a professional and reassuring way and made sure we enjoyed our stay. We are looking forward to coming back later in the year.

Thank you for leaving a review and I am very happy to hear you enjoyed your stay. We look forward to seeing you again later in the year. Kind regards Jake Mountford | Duty Manager

Long weekend break in suite room

TripAdvisor rating 3.0/5

S3416TOmd Families - TripAdvisor review

Great location next to centre and withing easy walking distance. Good car park size. We had the suite but extra bed and sofa bed mattress really tired and made for an uncomfortable sleep. Pool was lovely and heated with jacuzzi and sauna. Breakfast was good but service poor as too often food would run out, made my mistake with our vegetarian order, and if only staff tried smiling more in general.

Thank you for leaving a review and are glad to see overall you enjoyed your stay. I will discuss your feedback with the departments involved and we hope you stay with us again soon. Kind regards Jake Mountford | Duty Manager

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Other web-users rate our hotel

  • 919 reviews 9.3/10 Location
  • 1,404 reviews 5.9/10 Room
  • 1,253 reviews 8.2/10 Service
  • 15 reviews 6.9/10 WiFi
  • 517 reviews 6/10 Cleanliness
  • 502 reviews 6.6/10 Breakfast
  • 399 reviews 5.5/10 Food
  • 318 reviews 5.2/10 Value

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