Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 512 reviews

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Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

ALLSAFE approved hotel

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

Telephone +44 1392 412812

Fax +44 1392 413549
  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10km / 6 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73km / 45 miles

  • By car

    M5 JUNCTION 29 At 6km / 4 miles

  • By train

    EXETER CENTRAL At 0km / 0 miles

  • By train

    EXETER ST DAVID'S At 2km / 1 miles

GPS:50.720332, -3.528424

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  512 reviews

TripAdvisor Rating  4.0/5  2,934 reviews

Very good

Customer review rating 5.0/5

Ruhallah M. Couples - Confirmed reviews ALL

Noting

Not good

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Receptionist is not welcoming and did not input my car's registration number so I received a parking charge notice even though I paid the parking fee.

Dear Gil A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you send me your reference number on top of the ticket I will remove this for you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barnaby Kean General Manager

Location good. Experience poor.

Customer review rating 2.0/5

Norman R. Couples - Confirmed reviews ALL

Room not ready. Waited 2hours!! No bathrobes, or drinks in room. Unsatisfactory toilet flush which broke on last night! TV was changed due to handset u/s.

A comfortable nights sleep

Customer review rating 5.0/5

Julia K. Solo - Confirmed reviews ALL

I came up for a 3night stay and found it enjoyable. Clean and comfortable and an excellent buffet breakfast. The central location meant I didn’t need to constantly get in my car to catch up with friends.

Dear Julia K., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Well located and good day

Customer review rating 4.5/5

Amaro Solo - Confirmed reviews ALL

Well located and good day

Dear Suresh P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

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