Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 403 reviews

Best price
guarantee
Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  403 reviews

TripAdvisor Rating  3.8/5  3,277 reviews

Certificate of excellence 2024

Broken bed worst sleep ever!

TripAdvisor rating 1.0/5

Charlotte M TripAdvisor review

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

Customer review rating 5.0/5

Barrington H. Couples - Confirmed reviews ALL

We really enjoyed the friendly staff and the excellent quality of food offered for both breakfast and evening meal/

Dear Guest, Thank you for your lovely review, we are thrilled to here you enjoyed your stay here with us! We hope we have the pleasure of welcoming you back to The Mercure Southgate Hotel! Kind Regards, Reception

Customer review rating 3.5/5

Michelle K. Families - Confirmed reviews ALL

Nice stay. A few problems with the room but slept well and on the whole a nice stay

Dear Michelle, Thank you for your review. We are thrilled to hear that you have enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the Mercure Southgate hotel. Best wishes, Paula Front Desk

Great location, good facilities, lovely service

TripAdvisor rating 5.0/5

acinorev TripAdvisor review

Stayed here for two nights end of November and had a lovely time. Hotel was a perfect location for the Quay and Cathedral/Christmas markets. 5 to 10 mins walk. Breakfast was nice, lots of choice, our room was ample, comfy bed and amazing shower. We ate dinner in a couple of local pubs which was nice. White Hart across the road was good for dinner or a drink or two. Staff in hotel were very helpful and friendly, we were not disappointed with a lovely festive break in a lovely decorated hotel. Definitely recommend for a short break.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Customer review rating 4.0/5

Susan M. Couples - Confirmed reviews ALL

We always stay at this hotel and have done for many years, so glad to see it is on the up again. Perfect location in the best part of Exeter. Looking forward to our next visit and seeing the progress.

Dear Susan, Thank you for your review. We are thrilled to hear that you have enjoyed your stay with us. We hope to have the pleasure of welcoming you back to the Mercure Southgate Hotel very soon. We appreciate your loyalty. Best wishes, Paula

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,043 reviews 9.3/10 Location
  • 1,506 reviews 5.7/10 Room
  • 1,170 reviews 8.7/10 Service
  • 12 reviews 4.1/10 WiFi
  • 765 reviews 5.2/10 Comfort
  • 513 reviews 5.4/10 Cleanliness
  • 489 reviews 7.4/10 Breakfast
  • 457 reviews 4.9/10 Value

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.