Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 686 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 15GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  686 reviews

TripAdvisor Rating  4.0/5  3,186 reviews

Certificate of excellence 2024

Standards slipping and really need to be addressed

TripAdvisor rating 3.0/5

KentishMole Couples - TripAdvisor review

We have stayed here a number of times in the past when visiting our daughter at university. Great location close to the cathedral and has good facilities, rooms are of a decent size and there is a wide choice at breakfast. But it is starting to slip in a number of respects: no heated towel rail in our room; tv remote control missing the battery compartment cover. But what is most needed is an improvement in the service quality: the heating controls didn’t work in our first room. We asked the front desk to take a look while we went into town. When we came back 2 hours later - nothing had been done. When we flagged it again we were moved to another room (“there are often heating problems in the downstairs rooms”!). No apology or offer of any discount/free drink despite our having to repack and move ourselves, belongings and dog to a different floor. Then discovered no towels in new room. We requested these from front desk and then got back from dinner to find a few hand towels tossed onto the bed (see photo). Then had to return to front desk to negotiate the provision of a couple of bath towels. So rather a frustrating experience.

Good location, indifferent front desk staff

TripAdvisor rating 3.0/5

Global11976310278 TripAdvisor review

Really disappointed in front desk staff. Arrived after an overseas flight and train with a colleague, and was told there was limited chance of early check-in. One woman informed me that cleaning staff do not even begin until noon which we found surprising, given many people checking out in the mornings in the 8-9 am range. Another time when asking front desk for advice about booking a taxi to train station was abruptly directed to the dedicated taxi phone beside the desk -- no effort to answer a straightforward question. Great location but reception staff really need some customer service skills. Will not be staying again and will advise other business travellers to avoid.

Would not recommend – Overpriced and Misleading

TripAdvisor rating 2.0/5

H6154SIlisar Couples - TripAdvisor review

Would not recommend – Overpriced and Misleading We recently stayed at this hotel, paying £286.50 for two nights, including breakfast and parking. Unfortunately, our experience did not match the hotel’s advertising, which described the rooms as having a “modern and contemporary feel.” As my attached photos show, the room was neither modern nor contemporary. Instead, it was dated, tired, and unkempt. Room Condition: • Cleanliness & Maintenance: The room was grubby, with dust visible on surfaces. The wallpaper was peeling, and there were marks and scuffs on the walls, including signs of water damage. The carpet was stained, and the headboard was scratched and ripped. • Bathroom Issues: The shower leaked, causing water to pool under the sink and around the toilet. The bath tap cover was loose and never fixed by housekeeping, despite their visits. The towel rail wasn’t properly secured, merely placed horizontally against the wall. • Comfort & Noise: The bed was uncomfortable; likely because the mattress was the wrong way up. The walls were paper-thin; we could hear our neighbor coughing and his alarm in the morning. At checkout, we were not asked about our stay, missing an opportunity to provide this feedback directly. Additionally £10 per person is overpriced to use the pool facilities considering we had already paid a lot to stay at the hotel itself. Overall, this hotel did not meet expectations for the price paid, and I would not recommend it.

Outdated dirty rooms

TripAdvisor rating 2.0/5

LindaMarie7 Business - TripAdvisor review

Really wouldn’t recommend this hotel to anybody. Their rooms are outdated and blood all over the light shade blood on the walls. Telephone was unfit to touch with years of dirt just collecting no heating absolutely freezing at night got told there’s a problem with the heating system so after an hour I called back down and I had to ask for a heater and the room was still too large to be heated by a small electric heater absolutely disgusting stayed a couple years ago this was a brilliant hotel it’s gone downhill big time.

Excelkent

TripAdvisor rating 5.0/5

Sue C Couples - TripAdvisor review

We visited for one night what z lovely hotel. Plenty of parking located closely to the shops no need for taxis . Staff were so so helpful and breakfast was amazing me being a coeliac they made sure I had my cooked breakfast separate. Luca was especially helpful in the breakfast side of .such lovely staff . The room was lovely and warm clean and presentable . We will be back soon

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Other web-users rate our hotel

  • 1,010 reviews 9.3/10 Location
  • 1,455 reviews 5.8/10 Room
  • 1,233 reviews 8.1/10 Service
  • 18 reviews 4.9/10 WiFi
  • 665 reviews 5.6/10 Comfort
  • 535 reviews 5.7/10 Cleanliness
  • 494 reviews 6.6/10 Breakfast
  • 428 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.