Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 375 reviews

Mercure Exeter Southgate Hotel - Image 1
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Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  375 reviews

Customer review rating 4.0/5

Julie R. Couples - Confirmed reviews ALL

Regularly stay at this hotel, and enjoyed our stay. Unfortunately I had emailed to ask for bubbles in room as it was 60th birthday but never had a reply and bubbles weren't there. Didn't ask at reception as it would have spoiled the surprise

Dear Julie, Thank you for your feedback. We are truly sorry that your request was missed. We would love to make it up to you. Please email re… before your next stay!

Customer review rating 5.0/5

Mr. S. N. H. Families - Confirmed reviews ALL

I celebrated my parent’s birthday and requested a special wording written on the glass. Beyond my expectations, the writing was beautifully done. During check-in, the Front Office staff (Ibu Amel) noticed my request and surprised us with an extra gesture by sending a cake to the room. The service and hospitality from Ibu Amel were truly outstanding. Breakfast was also excellent with a wide variety of choices. The staff were very attentive and efficient, especially pak Eko, who was extremely helpful. Thank you.

Dear Guest, Thank you for your feedback. We are thrilled to hear that you have enjoyed your stay with us!

Customer review rating 0.5/5

Chris T. Business - Confirmed reviews ALL

Room needs refurbishing. Night light broken from wall. Bedhead ripped. Bathroom mirror broken. Drains in bathroom smelt and made room smell.

Dear Chris, Thank you for your review, we appreciate your feedback. We are sorry to hear you stay was not up to our hotel standards. All of your feedback will be passed onto relevant departments to ensure issues like this are prevented in the future. If you'd like to contact us at re… we can hopefully come to a solution. Kind Regards, Reception

Customer review rating 5.0/5

Adrian B. Couples - Confirmed reviews ALL

Lovely hotel and rooms very well decorated. Bed njce and comfortable. Hotel cery clean and looked after.

Dear Adrian, thank you for your lovely review! We are delighted to hear you enjoyed your stay with us, we hope to welcome you back to The Mercure Southgate ! Kind Regards, Reception

Customer review rating 4.5/5

Lesley Y. Business - Confirmed reviews ALL

Warm welcome. Pleasant staff Lovely coffee in my privilege room

Dear Lesley, Thank you for your review, We are happy to hear you enjoyed your stay, especially our staff and room amenities, We look forward to welcoming you back again, Best wishes, Reception

Other web-users rate our hotel

  • 1,046 reviews 9.3/10 Location
  • 1,512 reviews 5.7/10 Room
  • 1,177 reviews 8.7/10 Service
  • 12 reviews 4.1/10 WiFi
  • 786 reviews 5.3/10 Comfort
  • 513 reviews 5.4/10 Cleanliness
  • 490 reviews 7.8/10 Breakfast
  • 471 reviews 4.9/10 Value

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