Mercure Exeter Southgate Hotel 4 stars

TripAdvisor rating 4.0/5 2,589 reviews
Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Family Guestroom

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Accessible Classic Room with 1 double or 2 single beds

  • Max. number of persons: 2
  • Area: From 18

Accessible Privilege Room with 1 double

  • Max. number of persons: 2
  • Area: From 18

Executive Suite

  • Max. number of persons: 4
  • Area: From 36
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,884 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,589 reviews

Comfortable Stay

TripAdvisor rating 4.0/5

John F 24/01/2020 TripAdvisor review

Good reception, comfortable room and a tasty and well served breakfast made this a very pleasant one night stay. We had one problem in the room with the toilet flush that was fixed expediently. Definitely a nice place to stay in an excellent position

Great location in Exeter

Customer review rating 4.2/5

Philip I. Business - 23/01/2020 Confirmed reviews ALL

This is the first time I have stayed at the Southgate - I usually stay at the Rougemont, as it is closer to the university, but it was fully booked last week. I found my room very comfortable and liked the location close to the cathedral. The staff were very helpful and the hotel has a nice ambiance. The only problem I have to report is the noise from outside. This was unexpected, as my room was at the back of the hotel, looking out on to the city walls - very picturesque, and in the day time very tranquil. However, there is a footpath that runs along the walls that from 1-4am becomes a busy thoroughfare for young revellers (I suspect students) returning home after their night out. They were all in high spirits, shouting loudly as they walked - slowly - passed my room. This is a real problem that needs to be addressed (by installing double glazing) if the guest experience is to live up to what the hotel has to offer.

Dear Mr I., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Room freezing

Customer review rating 4.2/5

Jon Couples - 22/01/2020 Confirmed reviews ALL

Air con not working properly no extra quilt and not enough towels

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Underwhelmed

Customer review rating 4.2/5

William W. Couples - 22/01/2020 Confirmed reviews ALL

As a diamond member I had to ask for an upgrade which is not part of your offering The room’S A/C didn’t work and the shower drain broken plugs wouldn’t go into wall socket All in all very very poor

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Centrally located shops and restaurants in easy reach

Customer review rating 4.2/5

Barry W. Couples - 22/01/2020 Confirmed reviews ALL

Very enjoyable, however surprised to be charged around £12 extra for parking. However guess I should have read the terms more closely when booking.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Extremely good. Federika at Reception was excellent.

Customer review rating 4.2/5

Phil Business - 22/01/2020 Confirmed reviews ALL

Most comfortable

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Corporate Dormitory.

Customer review rating 4.2/5

David B. Couples - 22/01/2020 Confirmed reviews ALL

Having had fond memories of using the Southgate Exeter from previous years I chose it for a one night city break. Sadly whilst the reception staff were excellent the rest of the experience was very poor.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Looking tired, cutting corners, service excellent as usual

Customer review rating 4.2/5

Mrs B. Couples - 21/01/2020 Confirmed reviews ALL

Not as good as has been on previous occasions. First I had difficulties booking through the website and accessing my Accor membership so had to phone and book this way. On arrival as an Accor member didn't expect to be placed in such a shabby looking room. Large stains on carpet, smell of bleach/ammonia was really strong, furniture chipped and overall the decor was looking very tired. We asked to be moved which happened swiftly thanks to excellent service from the reception staff. Have enjoyed staying here on many occasions and this time felt that standards are slipping. Gone are the quality and hand wash and lotion from the loos in reception. Towels felt old and cardboardy not thick and fluffy. Decor of both rooms looked tired and in need of replacement/refresh. Service as ever was excellent and could only have been improved if we had been offered free car park or drink at bar as our initial room wasn't up to scratch at all.

Dear Mrs E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Excellent location, friendly staff

Customer review rating 4.2/5

Mrs D. Families - 21/01/2020 Confirmed reviews ALL

Once again a friendly welcome, great customer service. Booked a suite though and whilst bathroom was clearly new, main bedroom area looked shabby, chipped furniture and a strange feint stale odour around the bed area.

Dear Mrs D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Hotel is going downhill

Customer review rating 4.2/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Only hotel with leisure facility which is why I continue to stay but clearly undertaking some cost cutting. Coffee in rooms is cheap unbranded, breakfast choices are limited. its a travelodge with a pool now.

Dear Mr Y., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager
Customer review rating 4.2/5

Mr P. Couples - 20/01/2020 Confirmed reviews ALL

Over the last twenty years i have stayed at the South Gate, i find the hotel very relaxing and comfortable.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Great location friendly staff

Customer review rating 4.2/5

Tracy R. Couples - 20/01/2020 Confirmed reviews ALL

We only stayed 1 night was my husbands birthday had a lovely stay used pool and spa breakfast was lovely for us the bed was a little soft but that just personal taste we will be back

Dear Ms r., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Adequate

Customer review rating 4.2/5

Finley Business - 19/01/2020 Confirmed reviews ALL

Room was ok but too hot. No heating control. Very limited complimentary toiletries. Breakfast was inconsistent depending on what staff were attending. Fresh fruit etc was not refilled at busy times. Staff were not presented smartly. Tended to chat amongst themselves and lean against pillars. The car park was full most days dues to there being no control over who used it. I was shocked to be charged £12 a day car park charges on top of my bill. This was not made plain. Overall, I would have expected more from a city centre hotel. I’ve stayed in much better.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Hotel a little tired.

Customer review rating 4.2/5

Anonymous Couples - 16/01/2020 Confirmed reviews ALL

Overall a good stay.

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Business trip to the south west

Customer review rating 4.2/5

Topladon Business - 16/01/2020 Confirmed reviews ALL

I loved it. I was only here for a night. I liked all aspects of the hotel, the check-in was quick and efficient. I liked the room, very spacious and tastily furnished. I did not eat in the restaurant as I'd eaten on the way but breakfast the next morning was nice. The hotel has a relaxed atmosphere, well positioned in the town. I used the gym and had a very nice swim before bed.

Dear Ms Onde A., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Not up to expectations

Customer review rating 4.2/5

Bernie Solo - 16/01/2020 Confirmed reviews ALL

Torn bed sheet. Towels that were way past their best. Tight parking. Lucky to notice a £128 erroneous charge on my Amex bill which I had to request them to refund.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Good hotel in Exeter City centre

Customer review rating 4.2/5

Pete Q. Business - 15/01/2020 Confirmed reviews ALL

Pleasant stay as always, polite and helpful staff and clean and well presented rooms.

Dear Mr Q., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

staying

Customer review rating 4.2/5

Tina Couples - 14/01/2020 Confirmed reviews ALL

I phoned and booked on the same day as I wished to stay, the lady on reception was very helpful and made the whole experience a very pleasant. She was also the person who I checked out with the next morning and remembered speaking to me on the phone the day before, a asset to you. We stayed on sat 11th January.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

dissapointing

Customer review rating 4.2/5

Robert W. Friends - 14/01/2020 Confirmed reviews ALL

I thought it was odd having to pay for the New Years Celebration with one payment and our stay on the 1st January on another payment. Our friends Mrs and Mrs Alcock and Mr and Mrs Wooley who were staying an extra night on the 31st December had to pay on three separate transactions. We didn’t realise that each day was in your eyes, a separate booking, and as we didn’t ‘check out’ each morning we were all locked out of our rooms meaning a trip back down stairs to reception to get our door cards re-set. Our group has over the last 15 years visited a different city every New Year, some have been great, some have just been ok, however yours was the first where we were only allowed one glass of prosecco before going in to dinner. Also your hotel was the first not to serve canapés. We were kept waiting in a draughty lobby for half an hour longer than we were told, we later learned because some adjustment had to be made to the seating arrangements. The meal itself was absolutely fine, but why did it take 3 hours to serve? I hope you didn’t pay too much for the disco as he didn’t start playing any music until prompted by my fellow guest at around 11pm. Also at 12 oclock, well actually at about 11:57 he didn’t play the big ben chimes like every other New Years Evening we have been to. You have a lovely modern hotel. It is warm and comfortable. The rooms are very nice, the bathroom excellent. All the staff we spoke too were polite and friendly. However the organisation was poor. Also my name is R.J.W. , not Mr S.. Please will you get my Accor card amended, my number is 30…44B5

Dear Mr W. Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will look into your details and will have them changed for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Well decorated and nicely thought out but soundproofing an issue.

Customer review rating 4.2/5

Anonymous Families - 14/01/2020 Confirmed reviews ALL

Quite satisfied but a smelly sock found under the curtain!

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager
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