Mercure Exeter Southgate Hotel 4 stars

We had a pleasant Stay in your hotel the staff where helpful and thoughtful

Stayed for one night on business, staff extremely friendly and helpful.

Perfect location, Regional Sales Manager - Hayley Coy couldn’t be more helpful, even at short notice to accommodate travelling colleagues, as for reception and house keeping , everyone makes you welcome, home from home.

I stayed for business during Covid restrictions and so did appreciate the experience would be compromised, but I was disappointed, especially with the food offering. I’m quite happy to have room service but the limited dinner menu had 4 curry dishes & chilli com carne (none of which I like as I don’t eat spicy food. The lasagne I opted for was very disappointing. Breakfast was even more disappointing. A table in lobby with precooked bacon rolls and urns of coffee/tea....these were v close together and social distancing non existent. I asked if I could get some cereal and fruit juice for my breakfast, but was told not available. Also disappointing, especially given I am a gold level Accor member, was the charge for car parking of £15 night....... the hotel is not full and so there was plenty of parking available. I feel it should be free at this time. I experienced ongoing issues with the toilet flush in my bathroom. I cancelled my 2nd week here and will use a different brand.

It was a very pleasant stay! I love everything about the hotel.

Covid restrictions stopped it being a great stay but in the circumstances it was very good

Friendly service during difficult circumstances made the stay easier.

Excellent

It met all our needs.

Fantastic hotel with everything at your fingertips. With these stange and unusual times the hotal accommodated us like professionals.

Welcome was indifferent and was almost an inconvenience. I realise it is a difficult time but we were only having to travel to attend a funeral so didn't really want to be there either. The room (the suite) had no heating so we had to use two oil heaters. The room service menu had only 50% choice by 7:30pm and then not all of the advertised dish could be provided. When the dinner arrive it looked like a frozen meal warmed up. It would have been better to have order a takeaway and we would have appreciated being told we could have done that. All in all, not a good experience made worse when staying for an upsetting event. The receptionist on check-out was very nice though.

Distance working well we felt protected Thankyou

Pleasant stay and staff were extremely helpful and polite.

I now Covid 19 places considerable challenges on any hotel. I will congratulate you for the room, it was spotless and you Covid prevention measures were good. The choice of room service food was pretty limited. And breakfast was frankly a pretty poor offering yogurt, chocolate muffin or a croissant.

The staff were excellent but the window in room 16, albeit double glazed is very draughty and it was like sleeping next to a deep freezer with the door open. Bearing in mind the temperature outside at this time of year, I would suggest that this needs urgent attention. Or not use the room until its warmer. The lasagne was very good but the breakfast bap was dry and not nice. The shower was excellent and the room clean and tidy. Having never stayed in a mecure before, I can only give you the feedback you request and I am in no hurry to stay at that hotel again. I appreciate it is difficult times but a freezing cold room in a 4 star hotel is not acceptable in my book.