We loved the location of this hotel as it is a short walk to the cathedral and city centre. It also has a car park. Whilst I loved the stay and would stay there again, it was not without issues with maintenance in the room (no TV, then kettle did not work, phone would ring but nobody could hear you and the safe was out of service). The hotel moved us to another room. The breakfast was good as was the evening meal. We booked an eat in package which really was a fabulous deal.

Literal stains on the towels, hair on the floor and an old railcard on the floor too. Said something to the receptionist and was pretty much sent away without any compensation. Just gross really for how much I was paying. Never going again.

Very disappointed in the overall stay, hotel is in need of a little face lift, we reported a very intense smelling our bathroom on arrival but nothing was done about it We have stayed at this hotel for about 10 years , however it definitely didn’t meet our expectations this year. We also noticed a lot of young men hanging around the public areas

Booked for a 2 night stay. On arrival we were informed that as we are members, we had been given a free room upgrade. Obviously we thought this was a lovely surprise. That was very short lived as when arriving at the room, which was very cold, we found the heating wasn't working. We had an error code registered on the control. We reported this that afternoon, to be told maintenance had left for the day, but we could have a heater. This didn't arrive. In the evening we also discovered there was a fault with the TV remote control, which was very temperamental, only working occasionally. The following morning we discovered that the smaller shower head was gushing water from where it was connected to the hose. We reported both issues the following morning, and again reported the heating not working. By the time we left the following morning, none of these issues had even been looked at. We've stayed at this hotel in the past and always enjoyed our stay so we were very disappointed at the total lack of customer care shown on this occasion and will not be going back.

This hotel is in a great location for the city center. Good car parking. Check in was quick & easy. The room was very good with everything that we needed. The bathroom had a great shower in it.. A good place to stay & will definitely return.

Reported and sent photos. Hoping for their comments but not holding my breath. Two nights with restaurant closed, Saturday night bar closed. No prior warning. Paid for upgrade, room substandard, Manager stated that if it was substandard he would down grade it!!! Surely it should be upgraded not the reverse??

We stayed 4 nights in the executive suite. The air conditioning was not working. The central heating was not working . The plug-in radiator was broken. The room was cold. The lights in the room were not working properly - flickering. The fridge was leaking. The toilet roll holder was broken. The shower soap dish was broken. The room was not clean, and smelt musty. The room was not serviced. We had to ask on three occasions for some new towels, and for toilet rolls, and for the bin to be emptied - before any action was taken. The corridors were dirty - with empty plates, glasses and rubbish from take-aways on the floor. Overall - it was a very uncomfortable and unpleasant stay. I was dismayed at the lack of service - and the hotel seems totally un-cared for. I will not be staying at a Mercure Hotel again.

I wanted a hotel with facilities swimming pool, jacuzzi, gym and sauna to relax whilst my son was in lectures at uni, the booking had issues from the start so I ended up paying an unbelievable £1000 plus for 6 nights NOT including breakfast because apparently only a privilege room was available Privilege seems to mean small table and a chair for £300 plus extra (really) I then found only 2 coat hangers in my room, I requested more, was brought 2 more and told no more were available The house cost provided was a mile too small ( I am a large) nothing else available The jacuzzi didn’t work for the whole duration of my trip Every time I went to reception I had to call out to get somebody’s attention I called down as I had run out of milk in my room only to be told I had to come downstairs and get it myself I then had no still water in my room and was informed the hotel didn’t have any The hotel bar closed at 10 PM, No last bell was rung and to be honest the bar staff could have approached the people still in the bar and said we are closing can I get you anything before we cash, Too much to ask I on 1 occasion paid for breakfast it was buffet and ok apart from the lack of yogurt and fruit selection To finish I’m so disappointed my son has started a 4 yr degree at Exeter and I was looking for a semi regular hotel to stay in whilst visiting him Been overcharged badly looked after And received No apologies for the lack of customer service

We were not impressed with our stay at the hotel. We have previously stayed here and it was much nicer. We did not get a very jolly welcome it seemed they were very Pre occupied with a wedding. The room was clean and ready for our stay. Not all condiments were replenished but you could get what you required at reception. We were woken both mornings by very heavy footed people above us from 630am to 8. Not great when we were child free!! (Not sure if they have staff staying up there?) Breakfast day one there were no clean tables. Approximately 20 tables with dishes on. We asked the staff to clean one for us, after 10 minutes of waiting we cleared and cleaned our own table. Multiple breakfast staff passed us and just ignored us. Day two breakfast, different staff who were very attentive. Quick to clear the tables once someone left. Much better experience. Think we will try somewhere else next time.

This is our second visit to the hotel last week and in general pleased with the sevice. Unfortunately we believe we have left some items in our room last week. Its nearly impossible to get to speak to anybody on reception. I have emailed the hotel with no response, even resorted to contacting the gym manager who left a note with reception. Ive spoken to reception once. All telephone calls ultimately routed to reservations somewhere in the world. I do get the impression that the hotel is short of staff, but it would be good if somebody could return our messages

A great old building, having problems with air-con but hopefully soon to be fixed. So close to city centre and loads of restaurants. All of the staff that we met were very helpful and friendly, breakfast buffet was very good and well stocked

The hotel is desperately in need of a refurbishment. We had a premiere room, number 365. There was pealing wall paper, damp on the ceiling, brown stains on the pillows a TV that only worked intermittently, draws that collapsed when you pulled them out a cracked shower tray and pealing paint. The service in the restaurant was poor, it took one hour to get a chicken burger, The food was cooked terribly. Still frozen chips and a burger that was overcooked and dark (brown/black). Breakfast was not much better. If I had paid under £100 I would have thought the stay acceptable but it cost £270. The front desk service was good but there was only one person on desk and a long que to checkout. This is not a nice hotel , not what you would expect from 4 star and I would not recommend.

On arrival at the Mercure at 13:20 there was just one person on reception and a queue of people ... lots of staff milling around but no-one helping ... having had a four hour drive we were told we couldnt get a drink of any sort - tea, coffee, wine ... the bar didnt open until 5pm ... room not ready and reception had no idea what rooms had been cleaned - it took 25 minutes (having been told it would be 5) to find out what room we had ... sanitiser dispenser on 3rd floor by the lifts empty for our whole stay ... The "Privilege" room was disgusting - carpet threadbare, finger prints on windows, furniture scratched, phone headset filthy ... we have stayed numerous times before, but never will again ... on check out we werent even asked how our stay had been.

The receptionist gave us a good reduction on our first night's stay as we checked out having booked in for two. Our bathroom had the whiff of a sewer, the dining room had cobwebs and the pool was closed.

I booked an executive suite at this hotel via all accor website, I am a member of the group, for my partner's 70 birthday celebrations. On arrival at the hotel, I was given a key but found it was for the scruffiest "privilege" room I have seen in a long time. On tackling reception, after several comings and goings by the reception staff, I was basically told we had been downgraded and had received an email about this. Not!! I insisted on seeing the person in charge and was told the guest who should have vacated our room had to stay, as they had been taken ill. Seemed reasonable, until you spoke to another gentleman who had also been down graded in the same way. It then became an admin error! He had not received an email either. All in all a catalogue of errors and lies. With noacknowledgement of the distress caused. Despite having visited there at least once a year for several years, we will not be going back there sgain. When I said I would be giving them 1 out of 10, they ask for your evaluation of your experience, they seemed totally unconcerned. The staff either need retraining in customer services or sacking!