Information message

Mercure Darlington Kings Hotel 4 stars

Customer review rating 4.2/5 1,042 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Darlington Kings Hotel
See on a map
+ 11 Services

Hotel extras

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Complimentary onsite parking for 21 cars

  • Onsite Restaurant and Bar, The Kings Grill

  • Conference and meeting facilities for 2 to 160 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • TEES VALLEY AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW darlington
united kingdom

Tel: +441325380222

Fax: (+0044)1325382006

Check-in from 14h00

Check out up to 12h00

  • DARLINGTON BUS STATION :  DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS :54.5257, -1.55407

Our accommodation(s)

Our restaurants and bars

THE KINGS GRILL

We invite you to join us at The King's Grill Restaurant where we are proud to offer the finest locally sourced ingredients. Choose from the best cuts of meat, the freshest seafood, and support the many great local food producers we work alongside.

Non contractual photo

THE KINGS BAR

On our ground floor next to Reception, offering a range food, snacks and beverages.

Non contractual photo

THE KINGS BAR

Modern bar adjacent to Reception serving food and a variety of beverages from 10am until late for residents

Non contractual photo

THE KINGS GRILL COCKTAIL LOUNGE

A decadently decorated bar over-looking the town centre

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 310

  • Maximum capacity: 78 people

  • Maximum banquet capacity: 78 people

Find out more

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,042 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,018 reviews

Mercure Hotel

TripAdvisor rating 1.0/5

mi7ukltd 20/07/2021 TripAdvisor review

So when we got to the hotel and was given our door cards it took us at least 20 minutes to find the room because the room numbers are all over the place I then try to call call my friend but there was no signal inside the hotel thought it was hitting miss whether or not we bump into each other between the landings. The second problem we had was the air conditioning or should I say the lack of it the room was stifling hot and unbearable to stay in don't know how we did it. The third problem was the green emergency light which during the night kept us awake to the point where we had to ask to sleep in another room. The 4th problem was a shower there was no cold running water to get a drink or even to have have a cool shower even the cold water tap on the shower was very warm no matter how long you ran it for. The only good thing about this hotel was the staff whoever owns this hotel needs to look at upgrading the rooms especially with aircon and maybe think about re numbering the rooms. Because of these problems we will not be staying here again.

Two night stay in Darlington

TripAdvisor rating 4.0/5

Hutch955 20/07/2021 TripAdvisor review

The hotel is centrally located in Darlington, so all of the town centre is within walking distance it also has on site parking. It is a new modern hotel that uses the old Kings Hotel facade, and the entrance is now on Priestgate. The room allocated to us was up on the 3rd floor, it was spacious, clean and overlooked a roof, unfortunately this roof also had an aircon/air extraction unit that was buzzing away loudly. After informing the desk, we were moved to a 2nd floor room which was bijoux in comparison to the 1st room but thankfully was quiet. The WC facilities were even tighter, I would say if you have a larger frame the WC would become difficult to use. We ate in the hotel the first night, the menu while not extensive is adequate and the food tasty. The bed was comfortable and assisted a good night's rest. Breakfast was good giving all the normal choices. The only fly in the ointment is the "new" computer system that had us booked in for three days, with two breakfasts, but had us down as a no show for day one (including breakfast) so when we appeared at the dining room on day two, we were informed we weren't booked! So we got a really good breakfast in the Juniper Tree, Grange St ( two breakfasts for £15). After speaking with the front desk and receiving an apology with a refund we left. Would I recommend this hotel, yes definitely, it did what it advertised and apart from a small glitch did well.

Lovely hotel

Customer review rating 4.5/5

Jennifer Solo - 09/07/2021 Confirmed reviews ALL

Great hotel, staff great just wish the was more choice of food for breakfast then a fry up as don't mind just ones a week but to have for a few days is not my cup of tea thanks, just think £10 is alot of money for a little choice of menu hopefully a full menu be back soon and porridge be back on the menu

Dear Jennifer T., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. We value our guests' experience and use as an opportunity to develop our consistency and standards. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and shared with our team. Thank you for highlighting Sue on Reception, we will thank her personally. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Central

Customer review rating 3.0/5

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Parking tricky, Staff very helpful room cramped and stuffy.

Dear Paul F., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. We value our guests' experience and use as an opportunity to develop our consistency and standards. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and shared with our team.. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Nice room, friendly staff.

Customer review rating 3.5/5

Jax Couples - 08/07/2021 Confirmed reviews ALL

Staff were very friendly and helpful. Chose the hotel as it said wheelchair accessible, husband got the wheelchair into the hotel, lift and room easily. He could walk a few steps assisted into the bathroom however I do feel that a few more additions could help those with reduced mobility. Food /, drinks good at a reasonable price.

Dear Jackie N., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. We value our guests' experience and use as an opportunity to develop our consistency and standards. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and shared with our team.. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Town centre location.

Customer review rating 4.0/5

Colin Solo - 05/07/2021 Confirmed reviews ALL

Thank you for making me welcome. I have yet to work out the effort of online check-in, as it takes as long at the desk however the formalities were quick and pleasant. The room was compact and in an 8/10 category. The bathroom was fine but just needs a little maintenance. The shower was clean and plenty of hot water. The bed and pillows were very comfortable. The lampshades, holders and cable were heavily dust covered which surprised me in view of the emphasis on cleaning. Shame about the 10.30 fire alarm but these things happen and it could well have been later and real. Breakfast, spot on 10/10. Served quickly, hot and plentiful. All taken a good place to stay in Darlington and within half and hour of Durham and many surrounding towns/ villages and attractions.

Dear Colin D., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Rooms are falling to bits extremely disappointing

Customer review rating 0.5/5

Shane M. Couples - 25/06/2021 Confirmed reviews ALL

I have stayed there many times but never again. Paint coking away from walls ,pieces of wood chipped , walls are black in places wall paper coming away carpets deteriorated . Over all it's not what I expected whilst taking my wife away for a few days , could of got the premier Inn for cheaper which is where I will go in future .

Dear Shane m., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally been to the room with my Rooms Division Manager and whilst we take your feedback at face value and constructive criticism, we are slightly puzzled by your perception of the room condition. Yes, we have a planned rooms maintenance schedule in place and yes, that has been delayed for the past 18 months through lock down and furlough of our team. We are working through all in an order of priority and our rooms are clean and available to all our valued guests at an appropriate room rate. For example, yes there are a few scuff marks around the luggage rack, however the walls are not black as you have described. As I say, we take your comments as constructive criticism to allow us to improve and we are sorry that our perceptions are different on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Ideal location

Customer review rating 5.0/5

Jon W. Families - 17/06/2021 Confirmed reviews ALL

Always very good and so convenient for the town centre. We had a problem with the TV in our room, but this was fixed pretty quickly. We are always pleased with The Kings as we make annual trips to visit relatives (except last year!).

Dear Jonathan W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel and it was great to be able to welcome you back. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Good hotel as would be expected

Customer review rating 5.0/5

Duncan Solo - 17/06/2021 Confirmed reviews ALL

Friendly staff, reasonable dinner

Dear Duncan J M., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are scheduling in start a greater selection to our dinner menu from Monday 5th July. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Very helpful staff

Customer review rating 4.0/5

Anonymous Business - 16/06/2021 Confirmed reviews ALL

Good location, decent rooms and food. Good value for money.

Dear Christophermr L., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Excellent location

Customer review rating 4.5/5

Alan N. Friends - 11/06/2021 Confirmed reviews ALL

Good value for money ,friendly staff , good breakfast.

Dear Alan N., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great hotel for a base

Customer review rating 4.0/5

Vaclad10 Solo - 08/06/2021 Confirmed reviews ALL

Check in was good as my key and welcome drink we ready for me when I arrived, unfortunately I didn't get an upgraded room on this occasion, rooms could do with Air Conditioning as they ca get very stuffy during good weather, the windows open but it can get quite noisy outside.

Dear Hans C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback; however apologies for not being able to offer an upgrade on this occasion. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Always friendly

Customer review rating 4.5/5

Tony H. Business - 07/06/2021 Confirmed reviews ALL

I use this hotel on a regular basis when working and visiting the area! It is one of the nicest hotels in and around Darlington and always delivers from friendly staff to clean and ample rooms!

Dear anthony H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel; thank you for coming back again! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great location, good breakfast

Customer review rating 4.5/5

Paul A. Couples - 06/06/2021 Confirmed reviews ALL

Great stay. Well situated for our needs. Highly recommend

Dear Janet A., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Perfect

Customer review rating 5.0/5

June C. Families - 05/06/2021 Confirmed reviews ALL

Sue, Vanessa, and Mike, were as always, so superb, It is like coming home, the care and attention, shown to us, was wonderful, Many thanks.

Dear June c., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Lovely stay.

Customer review rating 5.0/5

Irene P. Friends - 04/06/2021 Confirmed reviews ALL

We were meeting up with friends and had a lovely welcome from reception staff help with our luggage and all staff were smiling and friendly. Breakfast dispute some of the reviews I had read was good. My hubby’s only complaint was the whiskey he had in the bar but he is a bit of a whiskey snob. Overall a pleasant experience.

Dear Irene P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

well located very good stay

Customer review rating 5.0/5

Edward K. Couples - 02/06/2021 Confirmed reviews ALL

hotel staff very very good rooms very clean

Dear Edward k., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Business trip

Customer review rating 5.0/5

Kev M. Business - 01/06/2021 Confirmed reviews ALL

Staff were very friendly, the evening meal was first class and the room was very clean.

Dear Kevin M., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Neglected interiors, very helpful & supportive staff

Customer review rating 2.0/5

Kevin Friends - 30/05/2021 Confirmed reviews ALL

Average hotel experience, no control of car park, flaking paint around windows, mould on walls, window fittings broken. Staff very helpful changed both booked rooms, overpriced for the status of an outdated hotel, needs a full re-fit, not our usual exceptional experience of Mercure Hotels.

Dear Kevin L., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will fully investigate the issues highlighted in rm 422 and we are very disappointed and sorry that these had a negative impact on your stay. However, on a more positive note, we do appreciate that you found our team to positive in the circumstances. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Poor food

Customer review rating 2.5/5

John Y. Solo - 14/05/2021 Confirmed reviews ALL

Great location and car parking for Darlington. Friendly and helpful staff. It was an necessity to eat in. Food was atrocious.

Dear John Y., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. We value our guests' experience and use as an opportunity to develop our consistency and standards. The COVID measures have impacted the level and detail of service that we would typically deliver, however the safety of the team and our guests through minimising contact has to be paramount. We are very sorry that these have had a significant impact on your stay and positively from Monday 17th, we are re-commencing cooked breakfast in our restaurant and a new dinner menu which will be available in our bar or by room service. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Best Regards, Gordon Stewart General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Our most recent 20 reviews

In partnership with TripAdvisor