Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 184 reviews

Mercure Darlington Kings Hotel - Image 1
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Description

Hotel extras

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

Our accommodation(s)

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE KINGS BAR

On our ground floor next to Reception, offering a range food, snacks and beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  184 reviews

Customer review rating 4.5/5

Ian C. Couples - Confirmed reviews ALL

Pleasant stay in central location. Nice room. Abit difficult to find rooms 400 2 lifts!

Customer review rating 3.5/5

David R. Couples - Confirmed reviews ALL

Room 382 - Inner window frame has around 10cm of movement out of the window frame and is close to dangerous. Actual window rattles loudly in the wind. Towels are shedding a HUGE amount of white fluff everywhere, my partner and I had to help each other by cleaning it off before going out for the evening. It left lots of white towel fluff all over the floor in the room - it was a LOT. Stay was as pleasant as always, but these issues should be addressed before another guest uses the room.

Customer review rating 4.5/5

Paul F. Couples - Confirmed reviews ALL

Thanks to Nathan who made our stay a real pleasure. Directing ua to hotel over phone, greeting us at the door , great welcome. Helpful in every way.

Customer review rating 3.5/5

Robert R. Friends - Confirmed reviews ALL

For some reason the room wasn't cleaned on the Sunday and I had to go and get clean towels?

Customer review rating 3.0/5

Moses I. Business - Confirmed reviews ALL

Staff friendly and coffee was nice. However, the building is crumbling with decor falling off the walls, staining on corridor walls where bath sealant on the opposite site has failed, skirting falling off walls (has been screwed and painted on in places but also failing) stained glass windows look about to burst inwards in dining area. the lift sounds like a london underground train rattling along it's tracks. hot water from both bathroom taps (probably poor lagging on hot) and basin taps not fixed so spin round when trying to operate. toilets (in room and near breakfast room) flushing system needed several very firm presses to flush (people without olympic weightlifter strength hands may struggle). Cleaners vans block in guests cars when on site.

Dear Moses I., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mangement

Other web-users rate our hotel

  • 532 reviews 8.7/10 Location
  • 772 reviews 5.9/10 Room
  • 569 reviews 8.5/10 Service
  • 14 reviews 7.1/10 WiFi
  • 372 reviews 5/10 Comfort
  • 322 reviews 6.3/10 Cleanliness
  • 281 reviews 6.3/10 Breakfast
  • 144 reviews 2.8/10 Food

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