Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 222 reviews

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Mercure Darlington Kings Hotel - Image 1
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Mercure Darlington Kings Hotel - Image 4
9 - 12 Priestgate, DL1 1NW DARLINGTON, United Kingdom

Description

Hotel extras

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

Telephone
Fax 1325382006

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • TEES VALLEY AIRPORT Additional charge
  • MME Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 83 rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • 83 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Check In & Check-out facilities

  • Express check-out

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

  • On site

  • Parking pricing: 5.84 € 5 GBP Per day

THE KINGS BAR

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

On our ground floor next to Reception, offering a range food, snacks and beverages.

Modern bar adjacent to Reception serving food and a variety of beverages from 10am until late for residents

The Pullman Lounge can accommodate smaller receptions up to 40 guests, with the Ballroom hosting up to 200. We are fully licensed to hold civil marriage and partnership ceremonies. Inclusive packages available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  222 reviews

Customer review rating 5.0/5

Jens A. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Vincent W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

H. H. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Tracy N. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Paul L. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Vincent W. Couples - Confirmed reviews ALL

Check in was OK but there were technical difficulties with paying for car parking. Overall the room was clean but the curtains and net curtain were filthy.

Customer review rating 5.0/5

H. H. Families - Confirmed reviews ALL

An emergency booking after 'Pass the keys' cancelled on us. Fab rooms, only complaint was the noisy road sweeper. £70 Good value when you at how high Premier Inn are increasing their pricing.

Customer review rating 0.5/5

Tracy N. Business - Confirmed reviews ALL

Room not clean, carpet was disgusting, dated interior. Bathroom door would not open as sink was in the way. Shower screen too small so bathroom flooded, wood on the bottom of the door was rotten from the wet. Bar was not manned so receptionist had to help. Extremely limited menu if you don't want curry or pizza it's tough. I was booked for two nights, but left after one and booked in somewhere else.

Customer review rating 4.0/5

Paul L. Couples - Confirmed reviews ALL

Check-in and out easy. Room clean but a bit damp. Bed a bit small. Shower water pressure good.

Customer review rating 2.5/5

David S. Solo - Confirmed reviews ALL

Great location in centre of town. Staff were attentive and friendly. Comfortable bed. Main issue was the toilet with a few centimetres room either side - a child with no legs might be comfortable using it, but a grown adult has no chance. The view was poor, including a decomposing bird in the netting outside the window. The bar staff were welcoming, but the choices were severely lacking, effectively forcing guests to go elsewhere. Breakfast too expensive for the area, so ate elsewhere.

Dear David S., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 1.0/5

Philip T. Friends - Confirmed reviews ALL

Uncomfortable Room. You have 2! Floor 3s, I was told, how Stupid!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, we did try to resolve the problems you had . We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Managerment

Customer review rating 1.5/5

Paul R. F. Business - Confirmed reviews ALL

Hotel has been left to deteriorate, thread bare carpets on the stairs, lifts out of order, coffee machine not working etc etc. Room had damage everywhere, window blind broken and hanging off its fixings, toilet roll holder hanging off the wall, wall damage and paint bubbling on most walls. It was just a nasty room and will avoid Mercure hotels from now on.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management

Customer review rating 4.5/5

Terry P. Solo - Confirmed reviews ALL

Overall, I give a clear 4+ stars for my stay.the biggest plus? The staff. Everyone without exception was helpful. Especially the lovely young lady at breakfast clearing g the tables and asking for the room number. Smiling and helpful. Especially getting my egg for my breakfast. Freshly cooked and prepared to bring g it to my table. In the dining g room the only downside was the coffee machine. Unable to dispense milk. The room was clean, cool and well appointed for my needs. Before arrival I had contacted the hotel to ask about disabled parking bay because I have mobility difficulty although you wouldn't know. I enquired about a disabled bay in the underground car park. I never got a reply. And the car park was full. So I had a 400m walk Carring my bag only to find out that there was a disabled parking area out side with up to 3 hours parking. The final "quirk" was being on floor 4. You have to take the lift to floor two and hunt the second lift that takes you to to floor 4.no directions posted. And struggling with my bag was very frustrating.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management

Customer review rating 4.0/5

Philip M. Couples - Confirmed reviews ALL

This wad a good hotel worth the money and great breakfast. Silly thing let it down. Marked chipped or damaged things. With a little more time spent on little details the pace would be a lot better.

Dear Philip M., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Customer review rating 1.5/5

Steve C. Business - Confirmed reviews ALL

This room shouldn’t be made available to guests because of its condition, particularly in the bathroom. Stained ceiling tiles, blistered paint on the walls, floor covering coming unstuck from the bath tub and thread bare carpet at the door. There was also stains on the bedroom carpet and damaged to the furniture.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management

Customer review rating 4.5/5

Gordon T. Friends - Confirmed reviews ALL

Friendly and comfortable.. dont ask for much more

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 3.5/5

Tracy P. Couples - Confirmed reviews ALL

Clean, and comfortable room. Breakfast was disappointing, no hash browns which are a staple of a cooked breakfast.

Dear Tracy P., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Managemnet

Customer review rating 0.5/5

Katila B. Couples - Confirmed reviews ALL

Our two-night stay at Mercure Darlington King’s Hotel was honestly horrendous, and I would not recommend this hotel to anyone. The biggest issue was the lack of air conditioning. For a 4-star hotel, I expected the room to have basic facilities such as air conditioning, particularly during very hot weather. The room was unbearably hot, and although there was already a fan in the room, it was extremely noisy and did very little to cool the room. We barely slept during our stay. Keeping the window open was not really an option either. The hotel is directly opposite a bar/club, so there was loud music and considerable noise coming from across the street. On top of that, there is a market clock nearby which chimes every hour throughout the night. Between the heat, the noise from the bar and the clock chiming every hour, getting a decent night's sleep was practically impossible. And honestly, the bare minimum I expect from a hotel is to be able to sleep properly. I was also shocked to discover that a £50 deposit was required. I found this particularly frustrating given the overall standard of the stay. I also did not appreciate my card being charged without first being asked whether I wanted to use that particular card for the payment. I would have expected the receptionist to confirm the payment method with me before charging it. The cleanliness was another disappointment. I found hair in the bathroom and around the shower floor, which made me question whether the bathroom had actually been cleaned properly before our arrival. For a hotel carrying the Mercure name and advertised as a 4-star property, I expected a significantly better standard. Instead, the experience was uncomfortable, noisy and disappointing from start to finish. I would not stay here again and certainly cannot recommend this hotel. In my opinion, the hotel needs to seriously reconsider whether the facilities and standard currently justify a 4-star rating.

Customer review rating 1.0/5

Jean L. Couples - Confirmed reviews ALL

There were several disappointments. However, my two main grievances are: 1. Charging £50 in case I damage the room and so far failing to repay me even though I checked out almost a week ago. 2. Failing to reply to my email to the manager which I have now sent twice and in which I cited my concerns. This survey request bears her name.

Customer review rating 2.0/5

Andrea W. Couples - Confirmed reviews ALL

previously i enquired about wheelchair accessible rooms and was told they all were wet rooms, however ours was a bath. after a traipse along one lift and corridor to another lift upto the 3rd floor the decor was shabby , the room although clean was very dingy more 1 star, then breakfast was awful with fried eggs like rubber, the coffee machine was only dispensing americano , it pains me to say 1 night was enough . your sincerely Mrs A

Customer review rating 2.0/5

Cristopher K. Solo - Confirmed reviews ALL

The room was large a well appointed. However, the bathroom has a lot of paint peeling away, and mould all around the bath.

Customer review rating 2.5/5

Timothy C. Couples - Confirmed reviews ALL

Generally ok hotel, conveniently located however a little dated and quite a few minor damages in the room. We were all the more surprised that we were asked for a £50 damage deposit to be blocked on the credit card. Overall felt a bit more like a dodgy car rental experience than a town center hotel. I tho we‘ll go for one of the other options the next time…

Customer review rating 2.5/5

Mark L. Families - Confirmed reviews ALL

No issue with any of the team members , however room was tired , awful soundproofing as had to shut windows and you could still clearly hear the music from the pub opposite even then. And an added plus was the fire alarm went off multiple times too

Customer review rating 5.0/5

Yatish C. Business - Confirmed reviews ALL

Good stay

Other web-users rate our hotel

  • 571 reviews 8.6/10 Location
  • 821 reviews 5.4/10 Room
  • 592 reviews 8.2/10 Service
  • 20 reviews 3.7/10 WiFi
  • 394 reviews 4.6/10 Comfort
  • 335 reviews 5.5/10 Cleanliness
  • 294 reviews 6.6/10 Breakfast
  • 165 reviews 4.1/10 Amenities

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