Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 315 reviews

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Mercure Darlington Kings Hotel - Image 1
Mercure Darlington Kings Hotel - Image 2
Mercure Darlington Kings Hotel - Image 3
Mercure Darlington Kings Hotel - Image 4
9 - 12 Priestgate, DL1 1NW DARLINGTON, United Kingdom

Description

Hotel extras

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

Our accommodation(s)

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

Telephone
Fax 1325382006

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE KINGS BAR

On our ground floor next to Reception, offering a range food, snacks and beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  315 reviews

TripAdvisor Rating  4.0/5  1,147 reviews

Well located in the centre

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good stay with Mercure. My room was very spacious. I would personally say that I could have done with more on the tea/coffee station as I was only given 2 sachets of each but otherwise sufficient.

Dear Rosie G., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive feedback. Yes the car park is very tight for cars and people do park over the lines. The coffee is the accor standard for what goes into the room but there is always addition if required from reception and will always bring extra to the room Thank you again for sharing your experience, and we hope to see you again soon Sincerely, Management

Excellent stay

Customer review rating 4.5/5

Brianv Friends - Confirmed reviews ALL

We were upgraded to the Honeymoon suite, quite a brilliant night!

Dear Brian V., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback and that you loved 365 and that the receptionist was very informative Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well located (but not a room with a view )

Customer review rating 2.0/5

Mrs C. K. Solo - Confirmed reviews ALL

I've stayed here a couple of times before but this time I was really disappointed the room I was in was OK abit out of the way I've never stayed in a room where you had to get 2 lifts apparently it was the quite side (not) the shower was cold and when you looked out the window there was nothing to look at but a black box very disappointing but would stay again but not onthat floor

Dear C. K., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time you book please give us a call a request a room on Cornmill which is just the one lift At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Management

Great location in the centre of town

Customer review rating 3.5/5

Ally W. Families - Confirmed reviews ALL

Had 2 night stay with family. Overall satisfied with the experience. Staff were all very friendly. Breakfast could have been a little more inspiring - not enough fruit/yoghurt options. Bed was comfortable but there was no bedside table on one side - only an empty fridge with no casing around it - not a good look. Couple of maintenance issues with bathroom which were noted in writing when we let reception know - always a good sign.

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Tired decor, grubby fixtures and unable to regulate heat

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

The radiator was on full and the thermostatic valve was inaccessible to me due to the wooden feature behind the bed. The great was oppressive and I contacted the front desk to request either a room move or at least a fan, plus getting the radiator turned off. They sent someone to turn off the radiator (thinner arms than me) and a fan was in the wardrobe. Unfortunately I was unable to sleep for much of the night due to the heat. The next two nights I had no heating which meant the room was a little cool due to the outside temperature being around minus 4 degrees. There was thick greasy dirt on the least used buttons of the TV remote - I chose not to use this during my stay! There was a brown stain on the ceiling where something had been thrown, and there were brown grubby marks on the walls and curtains. The bathroom has been repaired by a child with an unlimited source of silicon sealant. It's not a great look! I don't recommend staying here.

Dear Nicola R., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

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Other web-users rate our hotel

  • 508 reviews 8.6/10 Location
  • 709 reviews 6.1/10 Room
  • 574 reviews 8.7/10 Service
  • 8 reviews 7.5/10 WiFi
  • 337 reviews 5.3/10 Comfort
  • 315 reviews 7.1/10 Cleanliness
  • 276 reviews 5.3/10 Breakfast
  • 229 reviews 4.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.