Mercure Darlington Kings Hotel 4 stars

So when we got to the hotel and was given our door cards it took us at least 20 minutes to find the room because the room numbers are all over the place I then try to call call my friend but there was no signal inside the hotel thought it was hitting miss whether or not we bump into each other between the landings. The second problem we had was the air conditioning or should I say the lack of it the room was stifling hot and unbearable to stay in don't know how we did it. The third problem was the green emergency light which during the night kept us awake to the point where we had to ask to sleep in another room. The 4th problem was a shower there was no cold running water to get a drink or even to have have a cool shower even the cold water tap on the shower was very warm no matter how long you ran it for. The only good thing about this hotel was the staff whoever owns this hotel needs to look at upgrading the rooms especially with aircon and maybe think about re numbering the rooms. Because of these problems we will not be staying here again.

The hotel is centrally located in Darlington, so all of the town centre is within walking distance it also has on site parking. It is a new modern hotel that uses the old Kings Hotel facade, and the entrance is now on Priestgate. The room allocated to us was up on the 3rd floor, it was spacious, clean and overlooked a roof, unfortunately this roof also had an aircon/air extraction unit that was buzzing away loudly. After informing the desk, we were moved to a 2nd floor room which was bijoux in comparison to the 1st room but thankfully was quiet. The WC facilities were even tighter, I would say if you have a larger frame the WC would become difficult to use. We ate in the hotel the first night, the menu while not extensive is adequate and the food tasty. The bed was comfortable and assisted a good night's rest. Breakfast was good giving all the normal choices. The only fly in the ointment is the "new" computer system that had us booked in for three days, with two breakfasts, but had us down as a no show for day one (including breakfast) so when we appeared at the dining room on day two, we were informed we weren't booked! So we got a really good breakfast in the Juniper Tree, Grange St ( two breakfasts for £15). After speaking with the front desk and receiving an apology with a refund we left. Would I recommend this hotel, yes definitely, it did what it advertised and apart from a small glitch did well.

Great hotel, staff great just wish the was more choice of food for breakfast then a fry up as don't mind just ones a week but to have for a few days is not my cup of tea thanks, just think £10 is alot of money for a little choice of menu hopefully a full menu be back soon and porridge be back on the menu

Parking tricky, Staff very helpful room cramped and stuffy.

Staff were very friendly and helpful. Chose the hotel as it said wheelchair accessible, husband got the wheelchair into the hotel, lift and room easily. He could walk a few steps assisted into the bathroom however I do feel that a few more additions could help those with reduced mobility. Food /, drinks good at a reasonable price.