Mercure Darlington Kings Hotel

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Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 206 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Restaurant and Bar

  • Conference and meeting facilities for 2 to 160 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

Telephone +44 1325 380222

Fax +44 1325 382006

Contact email

  • DARLINGTON BUS STATION:  DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS:54.5257, -1.55407

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE KINGS BAR Non contractual photo

On our ground floor next to Reception, offering a range food, snacks and beverages.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  206 reviews

TripAdvisor Rating  4.0/5  1,067 reviews

Usual excellent stay

Customer review rating 5.0/5

Paul R. Business - Confirmed reviews ALL

As a repeat client service here is outstanding

Dear Paul R., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will see you soon Sincerely, Management

Average at best

TripAdvisor rating 3.0/5

Ian L TripAdvisor review

Arrived to not a particularly genuine welcome. Allocated a very small room. "ring reception if you need anything" but witnessed the phone ring several times but not answered. Tried the welcome drink but short of beer. Restaurant closed because they had two groups staying so only bar food available. Not offered the option of having breakfast in the morning. Felt to be an unwanted guest!

Great location

Customer review rating 4.0/5

Brian Solo - Confirmed reviews ALL

Really enjoyed my stay. Nice to have somewhere in central Darlington with its own parking.

Dear Brian T., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well Located

Customer review rating 4.0/5

Eddie C. Friends - Confirmed reviews ALL

It was pleasant and ideal , particularly because I was fortunate enough to get a CAR PARKING spot for the weekend in the SAFE under hotel carpark .

Dear Eddie C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The shampoo and gels are changing to larger products in a pump system Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Brilliant location

Customer review rating 4.0/5

N L. Couples - Confirmed reviews ALL

Very clean room. Lovely staff, pleasant stay.

Dear Nicola L., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well located, but in need of Customer focus.

Customer review rating 3.0/5

Florian T. Business - Confirmed reviews ALL

I've travelled to Darlington for business purposes and I have received a room facing the road, where till midnight you can hear the cars and road noise and at 5AM they collected the recyclable glass. I work long days and we need a good night sleep to keep in good shape. I gave this feedback to reception. Will see how my next stay will be.

Dear Florian I T., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Well located

Customer review rating 4.5/5

Wendy Solo - Confirmed reviews ALL

Good

Dear Westley P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Average

Customer review rating 3.0/5

Mr W. Couples - Confirmed reviews ALL

In general an average stay. Good location but noise during early morning from local pigions and staff in corridors was not welcome. Serving staff in bar for evening meal and breakfast service were inexperienced but reception staff were more organised. It could of been better.

Dear Mike W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will look at the areas that you have pointed out At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Friendly staff - relaxing stay

Customer review rating 5.0/5

Peteuk Couples - Confirmed reviews ALL

Our second visit so we knew what to expect. Pleasantly surprised by an upgrade to a Privelige room. Not so many staying on this visit so the cooked part of breakfast was made to order - all good.

Dear Peter D., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Ok, bit dated

Customer review rating 3.0/5

Dominic R. Business - Confirmed reviews ALL

Room had no air conditioning or temperature control. Quite small and too warm. Breakfast was ok, but nothing more than that

Dear Dominic R., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel s a listed building so we are unable to put in any air conditioning At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Great value for money- enjoyable stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Was visiting with a friend, we really enjoyed our evening meals and breakfasts. The room was lovely. Staff were helpful and friendly.

Dear Sarah D., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Managment

Excellent stay

Customer review rating 4.5/5

Eddie C. Couples - Confirmed reviews ALL

A centrally located hotel, with adequate room and food made so much better by the staff, all of those that we met being polite, friendly and willing to help.

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Excellent stay, staff were brilliant throughout nothing was too much trouble.

Customer review rating 4.5/5

Mr S. W. Couples - Confirmed reviews ALL

We stayed for the one night and had a really nice time, the staff are so helpful especially Jessica in the bar she served us our evening meal, she was helpful chatty and an absolute credit to your hotel if only more staff at other hotels were so professional. Would definitely return and can wholeheartedly recommend this hotel.

Dear Stuart W., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. Will pass on your comments to Jess. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good location, reasonable price.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Polite staff. lots of choice for breakfast. comfortable bed

Dear Maureen G., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. So to hear about the Tv reception will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Great town

Customer review rating 4.0/5

Tony H. Business - Confirmed reviews ALL

This was my 6th visit over the past 2 years. Everything as good as last time!

Dear anthony H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Fabulous

Customer review rating 5.0/5

Valerie P. Families - Confirmed reviews ALL

Great staff. Especially young nan who served our evening meal in the restaurant. Only complaint would be carpark very tight.

Dear Valerie P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Wedding weekend

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Overall a good stay ,few little things that could have been better .

Dear Karen and mark W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive and negative feedback. The bedrooms are soon be decorated I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Darlo stay

Customer review rating 4.5/5

Michael Friends - Confirmed reviews ALL

Good service. Clean room. Helpful staff. Satisfying breakfast. Good sleep. Not much car park king though

Dear Michael F., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well looked after

Customer review rating 4.0/5

Mike Friends - Confirmed reviews ALL

Good facilities comfortable room. Staff looked after me very well late evening when I fell and cut my head draw your own conclusions! Tended my wound and enquired about my welfare later. Also same concern on checking out.

Dear Mike P., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. We all hope that you are feeling better and will pass on your comments to the staff member that looked after you It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Kindness at Christmas

TripAdvisor rating 5.0/5

Nomad740634 TripAdvisor review

We arrived unexpectedly at The Kings hotel on the night of the 23rd Dec. after discovering the self catering accommodation we had booked for Christmas was cold and dirty. We ending up staying until 26th. The welcome we received puts the Owner and the booking company of the self catering accommodation to shame …neither have yet responded beyond ‘sorry for the inconvenience’’. In sharp contrast the Kings staff went out of their way to welcome us as guests and make us comfortable, They showed a genuine interest in all their guests and ensured that we had everything needed This including a personally written Christmas card and a plateful of mini mince pies per a room. The Rooms were warm, clean and very comfortable. The breakfast was delicious with hot food cooked to order. In addition the hotel was decorated beautifully for Christmas. The hotel pays very careful attention to the extra and important requirements needed due to the COVID 19 pandemic. This Hotel team’s wonderful kindness and generosity was a example of the true Spirit of Christmas and blessed our Christmas. Many thanks.

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