Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 242 reviews

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Mercure Darlington Kings Hotel - Image 1
Mercure Darlington Kings Hotel - Image 2
Mercure Darlington Kings Hotel - Image 3
Mercure Darlington Kings Hotel - Image 4
9 - 12 Priestgate, DL1 1NW DARLINGTON, United Kingdom

Description

Hotel extras

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

Telephone
Fax 1325382006
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • TEES VALLEY AIRPORT Additional charge
  • MME Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 83 rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • 83 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Check In & Check-out facilities

  • Express check-out

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

  • On site

  • Parking pricing: 5.97 € 5 GBP Per day

THE KINGS BAR

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

On our ground floor next to Reception, offering a range food, snacks and beverages.

Modern bar adjacent to Reception serving food and a variety of beverages from 10am until late for residents

The Pullman Lounge can accommodate smaller receptions up to 40 guests, with the Ballroom hosting up to 200. We are fully licensed to hold civil marriage and partnership ceremonies. Inclusive packages available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  242 reviews

Customer review rating 3.0/5

Sarah D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management

Customer review rating 3.5/5

Rebecca W. Couples - Confirmed reviews ALL

Dear Rebecca W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 3.0/5

Allan L. Couples - Confirmed reviews ALL

Dear Allan L., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 5.0/5

Peter D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.5/5

Anne W. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management

Customer review rating 3.5/5

Rebecca W. Couples - Confirmed reviews ALL

Our bed had short dark hairs in it, near the foot and leg area. I had not yet been near my side of the bed and hadn't even untucked the sheets. I also don't have leg hair. My partner is blonde. So we asked for a new room or the sheets to be changed. There was a wedding on so I understand it was busy but no one coming up to do anything and then I remember there was a knock around maybe 4am but I was half asleep and my partner was asleep so I didn't answer. We initially had complained at midnight. Now, I would give the cleaning team the benefit of the doubt maybe someone has short dark hair and is shedding a lot but it's the not knowing of it all. So I ended sleeping on the side my partner had sat in and was uncomfortable but anyway. My main problem was that despite the complaint, the cleaners did not change the sheets the following 2 mornings/afternoons and considering check in is at 3pm and we left each day before 3pm(about 11/12ish every day) I assume they're still working at this time. So we were left very disappointed by this and also very uncomfortable.

Dear Rebecca W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 3.0/5

Allan L. Couples - Confirmed reviews ALL

Great hotel location in centre of town which was ideal. Room was to a good standard. Issue with check out. Lady at reception during check-in said checkout was 12:00noon and my documentation at time of booking also stated 12:00noon. Door was knocked by room service staff and we were phoned not long after 11:00am from Reception to say checkout was 11:00 and not 12:00. This was disappointing.

Dear Allan L., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 5.0/5

Peter D. Couples - Confirmed reviews ALL

Breakfast has continued to improve - thank you Nikki and Nigel All staff helpful and friendly - and a lovely welcome from the reception team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.5/5

Anne W. Couples - Confirmed reviews ALL

Lovely hotel in the centre of Darlington. On site car park which was paid for separately, nice and secure so worth the price. Staff very friendly and helpful. Room was clean and comfortable, was at the back of the hotel so very quiet but not a great view. Good breakfast in the dining room overlooking the town centre.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 3.0/5

John K. Couples - Confirmed reviews ALL

Good location but too expensive for a shabby Hotel.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

Customer review rating 0.5/5

Dianne B. Couples - Confirmed reviews ALL

Thoroughly disappointed. Superior room (338) was far from superior. There was an extra single bed in the room taking up space - there were 2 of us not a family. The double bed was appalling- very unstable, soft mattress and slanted to the wall so to use it your head would be lower than your feet. We tried to contact reception but the room phone was disconnected. I had to use my mobile phone to ask to be moved to another room. There were no staff to bring the key for the replacement room or to help us with our bags. The second room (336) was very small and a standard room - with coffee/tea stains on the wall and not a particularly comfortable bed. Both rooms were very shabby. The hotel website shows a restaurant with a varied sample menu - we were shown a very poor and limited menu for the bar. It appeared to only offer "ready meals" or pizzas and no freshly prepared dishes. We had no option but to walk into town to find a suitable restaurant. After a long journey this was not what we wanted. There was no room service available although shown on the hotel website. We had no confidence in the hotel catering so also went out for breakfast. I had to ask for a refund to compensate for the change in room and tariff - this should have been offered. The £30 refund was welcome but we would much rather have had a pleasurable and relaxing stay in The Kings Head.

Dear Dianne B., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 5.0/5

William G. Couples - Confirmed reviews ALL

Room very nice, breakfast excellent, staff really pleasant and helpful, appreciated the bottle of Prosecco on arrival, car park proved a safe environment.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.5/5

Jeff C. Friends - Confirmed reviews ALL

The hotel provides a convenient central location for the town centre. The rooms were clean and comfortable and the breakfast was good.

Dear Jeff C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Customer review rating 5.0/5

Stephen N. Solo - Confirmed reviews ALL

Staff were great/friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.0/5

Crystal S. Families - Confirmed reviews ALL

We enjoyed our stay at the Mercure. Friendly staff in a beautiful historic building. Wonderful breakfast and very nice atmosphere. Could use a bit of updating but local sources tell me this will be happening soon, since it was recently purchased by another hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 5.0/5

Elaine W. Families - Confirmed reviews ALL

Thoroughly enjoyed our stay. Very comfortable and spotlessly clean room. Staff are excellent and knowledgeable and breakfast buffet was very good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.0/5

Anthony H. Families - Confirmed reviews ALL

Well sited in centre of town

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.5/5

Norman W. Solo - Confirmed reviews ALL

After missing the entrance all was very good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, management

Customer review rating 4.0/5

Paul T. Business - Confirmed reviews ALL

Comfortable and very clean hotel, historic building, friendly staff, very good breakfast. Would very happily stay here again.

Dear Paul T., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Customer review rating 4.5/5

Ian H. Friends - Confirmed reviews ALL

Cheched in on line the day before. One of our rooms was ready so we all dumped our bags there. Came back later to get our keys. Receptionist explained everything about how to get to opur rooms, breakfast times.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 4.0/5

Stuart A. Solo - Confirmed reviews ALL

All good. I've visited this hotel many times before. I booked direct with the hotel, the staff couldn't have been more helpful especially when I made a mistake with my original dates. The hotel is in a great, central location. Great staff and a good sized room. I stayed room only, so can't comment on breakfast. Room was spotlessly clean. Some areas of the hotel and rooms are looking a bit tired. Staff are friendly and helpful. Car parking prices had gone up from £5 to £8.50 per day since the last time I visited. Very limited parking available.

Dear stuart a., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, management

Customer review rating 3.5/5

Sami D. Business - Confirmed reviews ALL

The karaoke outside, not the hotels fault, but was loud until gone midnight. The clock tower chiming every hour woke me up. And the extremely squeaky floor boards woke me up every time someone moved in their room, or walked past. And I am not a light sleeper!

Dear Sami D., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Customer review rating 5.0/5

Adewale O. Business - Confirmed reviews ALL

Experience was a nice one

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 2.0/5

Thomas M. Friends - Confirmed reviews ALL

The room was incredibly noisy due to the pub across the road which meant that had to have the windows open as the room was incredibly hot. In the afternoon I requested a fan as there wasn’t one in my room and was told by the lady at reception that there wasn’t one. I called again at 11 pm and was told that there was a fan and it would be brought up to my room. They meant that I had several hours of real discomfort which absolutely wasn’t needed. I hardly slept and had to run the great north run the day after.

Dear Thomas M., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Other web-users rate our hotel

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