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Mercure Darlington Kings Hotel 4 stars

Customer review rating 4.2/5 1,089 reviews

ALLSAFE approved hotel

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Mercure Darlington Kings Hotel
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+ 16 Services

Hotel extras

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Restaurant and Bar, The Kings Grill

  • Conference and meeting facilities for 2 to 160 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW darlington
united kingdom

Tel: +441325380222

Fax: (+0044)1325382006

Check-in from 15h00

Check out up to 12h00

  • DARLINGTON BUS STATION :  DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS :54.5257, -1.55407

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 83 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 83 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
Access to property
  • Shuttle
    • TEES VALLEY AIRPORT Additional charge
    • MME Additional charge
  • Hotel car park with 21 spaces Additional charge
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 310

  • Maximum capacity: 78 people

  • Maximum banquet capacity: 78 people

Find out more

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,089 reviews

TripAdvisor Rating 4.0/5

1,037 reviews

Excellent Location

Customer review rating 4.5/5

Michael Couples - 19/10/2021 Confirmed reviews ALL

We very much enjoyed our five night stay in this well located hotel - friendly and efficient staff, a spacious room and comfortable bed.

The photos on the website must have been taken a while ago.

Customer review rating 3.0/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

The photos of a hotel room always go a long way in helping someone choose which hotel to stay at; and I feel the ones of this hotel are beginning to be slightly out of date. Although the room looked aesthetically as per the photos on the website, the room was a starting to look tired and grubby; making us feel less comfortable. Three of the four ceiling lights didn't work and in the bathroom; the toilet roll holder was hanging off the wall and the tap on the sink wasn't fastened at all. We found hairs on the bed and the towels and the pillow cases had a few marks on them which looked almost mould like. Having stayed at a Premier Inn only the week before, I was disappointed with the more expensive and perceived more luxurious Mecure hotel.

Friendly Staff

Customer review rating 2.5/5

Gary H. Solo - 15/10/2021 Confirmed reviews ALL

Stayed one night in room 424, the room was tired looking and not very clean. The staff were very helpful and friendly and went the extra mile.

Reasonable experience

Customer review rating 4.0/5

Simon Business - 14/10/2021 Confirmed reviews ALL

I was well looked after, a little disappointed with the amount of storage space within the rooms I stayed in. Breakfast was a lottery of table service and buffet - perhaps understandably due to number of guests, yet I couldn't understand why one service or the other was provided and staffed accordingly.

Small, hot, loud & run down

Customer review rating 1.5/5

Glen M. Business - 13/10/2021 Confirmed reviews ALL

The room was tiny to the point where I couldn’t even sit on the toilet as there was no room to sit down. I couldn’t sit at the desk to catch up on work as the chair was lodged between the bed and table I understand the room was located on a busy road but noise resistance methods need to be implemented I had to use a fan all through the night as the room aaa too hot due to lack of air con and I couldn’t have windows open due to loudness. The shower screen wasn’t long enough to prevent water from spraying all over the bathroom floor which became a risk in itself Overall I had 3 hours sleep which didn’t help my work the next day

Great location Excellent stay

Customer review rating 5.0/5

Susan T. Couples - 10/10/2021 Confirmed reviews ALL

The reception area and bar/lounge is lovely and staff very welcoming. The room 371 that we was allocated was really nice, modern, very clean and had all the facilities you could need. The location was brilliant, you can walk to everything from here. The late checkout was an added bonus. The breakfast was very good too. We will definitely recommend this hotel and return ourselves.

Dear Susan T., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Ideally located

Customer review rating 4.5/5

Joanne Friends - 10/10/2021 Confirmed reviews ALL

Had a lovely weekend here with friends. Rooms were lovely and well equipped. Very central location was a great plus.

Dear Pauline W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Issues

Customer review rating 1.5/5

Steve M. Solo - 04/10/2021 Confirmed reviews ALL

If offered room 417 please refuse it. Located next to what appears to be the power supply room which has a constant annoying drone clearly heard in the room and windows are weighted so they do not stay open and room gets very stuffy

Dear Stephen M., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management
Customer review rating 2.0/5

Anonymous Friends - 29/09/2021 Confirmed reviews ALL

The bedroom we were allocated was very small and some small details such as the drip mats under the mugs provided were not clean, to very much room to use the hairdryer etc and also the floor appeared to slope! (We had asked for an upgrade but apparently these rooms were already taken), we appreciate it that to cater for a large event is challenging and the restaurant manager worked hard to get everyone served. The tables set for breakfast was very badly done, no side plates or butter knives etc.

Dear E D., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Well Located - Small cramped room

Customer review rating 2.5/5

Anne B. Couples - 28/09/2021 Confirmed reviews ALL

The location is brilliant but the room was dated and in poor condition. Bathroom door all split at bottom like a flood. Wallpaper ripped. Chair there just wasnt room for caught my leg on it every time i wanted to get round the bed. Could not sit straight on the toilet as your knees would catch on the shower screen. Not a well laid out room at all. No hairdryer. No iron. No ironing board all were supposed to be provided but were not

Dear Anne B., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Well Located plus a very comfortable room

Customer review rating 4.0/5

Graham B. Solo - 28/09/2021 Confirmed reviews ALL

The hotel is of a very good standard .Room very good very good walk-in shower. One criticism of the room there are no drawers. The Bar Service levels could be improved. The breakfasts provided a very good choice of food. The A1 Steam Trust Dinner Food was to a good standard

Dear Graham B., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good stay

Customer review rating 4.0/5

Comboi Solo - 27/09/2021 Confirmed reviews ALL

Stayed one night for a convention held at the hotel the next day. Room was small, but ok. Breakfast uninspiring.

Dear Ian K., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Okay stay

Customer review rating 3.5/5

Anonymous Business - 24/09/2021 Confirmed reviews ALL

They stay was okay. It was a little off putting to find dirty towels hanging up in our wardrobe and the bathroom door was pretty dirty inside. When we told reception he asked if we had put them there, when he had checked us in 10 minutes earlier! They did rectify quickly

Dear Michelle S., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel It is always a pleasure to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Business stay

Customer review rating 5.0/5

Will Business - 21/09/2021 Confirmed reviews ALL

Nice friendly check in, clean rooms, good bar service, good dinner and breakfast, quick check out look forward to returning next year.

Dear Willie P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well located

Customer review rating 3.0/5

Sandra Couples - 21/09/2021 Confirmed reviews ALL

Rooms a little tired areas needing repair- paint and plaster chipped and tap unsteady on sink but generally clean with comfortable beds. Very quiet.

Dear R., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Well located

Customer review rating 4.0/5

Laura Couples - 19/09/2021 Confirmed reviews ALL

Although a maze when trying to find your room etc the room was immaculate. The fire alarm did go off but no one actually evacuated the building- if this was meant to be a drill it would have been nice to have known

Dear Laura F., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
Customer review rating 4.0/5

Sandra C. Couples - 18/09/2021 Confirmed reviews ALL

Good central location. Clean and pleasant room. Staff were pleasant and helpful. Breakfast was nice.

Dear Sandra C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Central location and friendly staff.

Customer review rating 4.5/5

Martin S. Couples - 18/09/2021 Confirmed reviews ALL

Excellent sized room but could do with air conditioning as very warm at night and with the windows open you are woken up by deliveries etc at 5 to 6am.

Dear Martin S., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Great location

Customer review rating 4.5/5

Tony H. Families - 15/09/2021 Confirmed reviews ALL

Usual wonderful stay, friendly staff, great location in the centre of the town.

Dear anthony H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Never fails

TripAdvisor rating 4.0/5

tony h 11/09/2021 TripAdvisor review

Fantastic hotel, great location, friendly and helpful staff. Darlington is a great town to visit which I do often for business and family get together! Lots of local history and attractions! Loads of great pubs and resteraunts

Our most recent 20 reviews

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