Mercure Darlington Kings Hotel 4 stars

TripAdvisor rating 4.0/5 954 reviews
Mercure Darlington Kings Hotel
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Room 1

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Hotel extras

  • Central location, nearby popular shopping destinations

  • Complimentry onsite parking for guests

  • Onsite Restaurant, The Kings Grill

  • Conference and meeting facilities located throughout

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • TEES VALLEY AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW
darlington
united kingdom

Tel: +00441325380222

Fax: (+0044)1325382006

Contact email

Check-in from 14h00

Check out up to 12h00

  • DARLINGTON BUS STATION :   DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS :54.5257, -1.55407

Our accommodations

Standard Double Room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

THE KINGS GRILL

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

We invite you to join us at The King's Grill Restaurant where we are proud to offer the finest locally sourced ingredients. Choose from the best cuts of steak, the freshest seafood, and support the many great local food producers we work alongside.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE KINGS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE KINGS GRILL COCKTAIL LOUNGE

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 310

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

910 reviews

tripadvisor

TripAdvisor Rating 4.0/5

954 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Freezing cold room

TripAdvisor rating 4.0/5

Keanu R Business - 06/12/2019 TripAdvisor review

Arrived to find no heating on in room - 15 degrees in the room ! Just one old fashioned panel heater (with broken thermostat knob ) but even on max only took it up to 17 degrees in 2 hours before bed. On all night but still only 18 degrees in morning - heavy curtains covered heater entirely. If you can't afford to heat a room don't let it ! Central heating in corridor tho- maybe I should have slept there !

1 Night Stay

Customer review rating 4.2/5

Adrian Solo - 02/12/2019 Confirmed reviews ALL

Only stayed one night, but reasonable for price

We are regulars and love to return to Darlington.

Customer review rating 4.2/5

John Couples - 01/12/2019 Confirmed reviews ALL

Great staff who do all they can to help when we stay.

one night stay

Customer review rating 4.2/5

J S. Couples - 30/11/2019 Confirmed reviews ALL

good

Comfortable

Customer review rating 4.2/5

Fiona A. Solo - 26/11/2019 Confirmed reviews ALL

Very impressed with the room and the hotel surroundings , but felt the food let it down . Five of us ordered 4 jacket potatoes and 1 sandwich at around 12.30pm and it took over 40 mins for the food to come , I had to remind them about mine as they came and said “you’ve all got haven’t you “ !! When the food did arrive I didn’t think it was that good , felt the portions and fillings were very stingy . Again at breakfast I felt the hot cooked breakfast was too small , my bacon was literally half a rasher , with 1 grilled mushroom , half a tomato , not particularly value for money .

Another excellent stay

Customer review rating 4.2/5

Michael M. Business - 23/11/2019 Confirmed reviews ALL

I stay here a number of times each year for business. I always have a great stay. Nice rooms and friendly staff.

Mrs S B.

Customer review rating 4.2/5

Mrs S. B. Families - 19/11/2019 Confirmed reviews ALL

Room was comfortable and has everything you would want. Nice Central location for shopping

Beautiful clean room

Customer review rating 4.2/5

Julia D. Families - 18/11/2019 Confirmed reviews ALL

On the whole we enjoyed our stay at Mercure Darlington Kings Head hotel. The room was spotlessly clean, a little on the small side but adequate for a one night stay. On arrival the receptionist was very pleasant, welcoming and informative. The bed was comfortable but a little too firm as were the pillows (at least there were 2 each). The bathroom was very clean with lovely large soft towels and a good supply of toiletries. We only have one complaint regarding the room and that was that it was too hot, we turned the radiator off and opened the window but still felt too warm. Now for the one thing that spoiled our stay. When we went to the car park our daughters car had been blocked in by another guest, when we reported this to reception it turned out they knew about it and didn’t think to mention when she checked out, the guest was contacted but took some time to come and move his car, this was extremely annoying! Consequently I haven’t given a total satisfaction report as I do think guests should be informed not to double park. We would stay in this hotel again but would park elsewhere.

Business Trip

Customer review rating 4.2/5

Mark B. Business - 18/11/2019 Confirmed reviews ALL

Warm welcome on arrival, room clean, great location & nicely finished off with a well cooked breakfast.

Staff extremely helpful and thoughtful

Customer review rating 4.2/5

Sonja S. Couples - 11/11/2019 Confirmed reviews ALL

I wish I could remember one of the managers names but she was excellent went well above in customer care. Thoughtful and considerate

Not up to scratch

Customer review rating 4.2/5

Sam Business - 06/11/2019 Confirmed reviews ALL

Not a great experience to be honest. Arrived at the hotel approx 8.30pm on Sunday evening. Check in all fine and staff at desk friendly. However, no food being served other than cold sandwiches. Experience was a disaster then in the morning with kitchen apparently out of order, so after no dinner, breakfast consisted of some sliced cardboard bread and jam.

Dear Samuel I., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Noble

Noisy

Customer review rating 4.2/5

David C. Families - 05/11/2019 Confirmed reviews ALL

We have stayed with you on a nimber of occasions in the past. This time the visit was marred by excessive noise. When we arrived at about 5.00 pm and went to our room 331 the room ext door was playing VERY loud music. I mentioned this to reception when we went down to the bar to eat. When we retired for the night at 11.00 we were disturbed by very loud talking and laughing in the corridor until the early hours. My partner eventually went ot the door and asked the two men and one woman to go away and stop the noise. there was further noise from time to time for quite a wgile.

Pretty dire

Customer review rating 4.2/5

Anonymous Couples - 05/11/2019 Confirmed reviews ALL

The bed was comfortable but the room was very small and too hot. The evening meal in the King's Grill was hugely disappointing , the food was poor and the service was diabolical, ditto at breakfast the next morning, where also there was a complete lack of people refilling the buffet. I would not stay at this hotel again. The building itself has clearly been refurbished to a nice standard, but the customer service of the staff really lets it down. Very disappointed for a Mercure hotel.

Dear Rosenberg S., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely, Michael Noble

Clean quiet hotel

Customer review rating 4.2/5

Anonymous Couples - 04/11/2019 Confirmed reviews ALL

A nice relaxing stay in a nice relaxing hotel

Excellent room, poor food service

Customer review rating 4.2/5

Sally F. Couples - 31/10/2019 Confirmed reviews ALL

As usual our room was good except the safe was locked, no problem as we didn’t need it. Breakfast service was poor, very slow and had to send food back as it was lukewarm, not up to your usual standard. I hope this is a one off as it’s not what experienced before. Staff were very friendly and helpful.

Great hotel in the heart of the town

Customer review rating 4.2/5

Gs Couples - 31/10/2019 Confirmed reviews ALL

The hotel was great with a genuine and friendly team who were keen to please; obviously well led by their manager. The room was spotlessly clean and well appointed, especially for the rate paid. Had breakfast and dinner, at both meals food and service was very good. Would definitely recommend and stay again!

Could have been better

Customer review rating 4.2/5

David W. Couples - 30/10/2019 Confirmed reviews ALL

I am 78 years of age, my partner 77. We were on the fourth floor. I had to carry our cases from the carpark to the room. I suggest you try doing that! And using TWO lifts? The room was clean, stingy on the tea bags. The staff were helpful, but in the dining room it was obvious that they had not been given sufficient training. That is management fault.

Dear David W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would of course been happy to help with the bags from your car to your room please feel free to just ask if you stay with us in the future. We our committed to developing our team and we will continue to do so to improve our service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Gavin Holmes General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Great welcome in a splendid hotel

Customer review rating 4.2/5

Steamy R. Solo - 29/10/2019 Confirmed reviews ALL

As always, a warm welcome on checking in to the Kings and a clean, comfortable room. Slightly disappointed by a rather bland dinner from an unimaginative menu in the Grill, but more than compensated by two splendid breakfasts. My regular home from home when events bring me to Darlington and district.

Fair but a few things took the shine off our stay

Customer review rating 4.2/5

T K. Couples - 28/10/2019 Confirmed reviews ALL

Great welcome at reception, upon entering the room it was very dark. The majority of the lights in the bedroom area didn't see to work or were very dim, making it hard to see properly. Floor on the landing outside our room on the 3rd floor is very squeaky, so anytime someone walked past it squeaked a lot, plus the door to the stairwell also was noisy so again caused us to wake up. Other than that the room was clean and nice in all other respects.

Excellent town centre hotel

Customer review rating 4.2/5

M C. G. Couples - 24/10/2019 Confirmed reviews ALL

An overnight, and we were not disappointed. An old building but a beautiful contemporary feel, not always easy.

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