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Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,529 reviews

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Novotel London West
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel London West

1 Shortlands
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :  9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :  PICCADILLY LINE

  • HAMMERSMITH :  HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Accessible Twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ARTISAN

Type of cuisine: International

Artisan Restaurant is currently closed. We hope to resume full hotel operations as soon as possible.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant is currently available for breakfast only. We hope to resume full hotel operations as soon as possible

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Complete with its own terrace, the Lounge Bar & Terrace is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,529 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,096 reviews

Clean, Large spaced , happy & Welcoming Hotel Stay

Customer review rating 4.1/5

Olly Business - 22/10/2020 Confirmed reviews ALL

Stayed 3 nights-room, breakfast service, lunch and hospitality by hotel staff excellent -catered to all my requests promptly.

Dear Oly , Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Thank you once again and see you again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent facilities professional dtaff

Customer review rating 4.1/5

Sarah O. Business - 16/10/2020 Confirmed reviews ALL

It was excellent very pleased

Dear Sarah , We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. Best wishes from the entire team. Warm Regards, Alicja Marcinkowska Guest Experience Manager

Straight forward and pleasant stay.

Customer review rating 4.1/5

Anonymous Business - 14/10/2020 Confirmed reviews ALL

Staff were very friendly and upbeat, despite the hotel being very obviously under-capacity.

Dear Mark , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great evening and stay safe., Warm regards, Alicja Marcinkowska Guest Experience Officer

Well Located from the tube and parks

Customer review rating 4.1/5

Susan H. Families - 13/10/2020 Confirmed reviews ALL

Clean, helpful

Dear Susan , Thank you so very much. We really appreciate that you are taking the time to share your experience. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. We wish you and your all the best and we hope to see you soon again. Thank you again for your feedback. Warm regards, Alicja Marcinkowska Guest Experience Officer

Boa estadia

Customer review rating 4.1/5

Cláudia C. Friends - 11/10/2020 Confirmed reviews ALL

Amazing

Dear Claudia , Thank you very much for your fantastic review. It was such a delight to read. It means a lot at these challenging times, to read such positive feedback. Best wishes from all of us here at Novotel London West. Warm regards, Alicja Marcinkowska Guest Experience Officer

Location ideal for a hospital appointment

Customer review rating 4.1/5

John Couples - 09/10/2020 Confirmed reviews ALL

Nice hotel just a shame due to current situation restaurants not open very quiet

Dear John , We very much appreciate your comments. We hope you are well in these challenging times. We have to stay positive and go through this time and we hope soon we will be able to reopen our Restaurant and be able to welcome you once again . Have a great weekend. For now we wish you all the best and stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer
Customer review rating 4.1/5

Nicholas M. Couples - 08/10/2020 Confirmed reviews ALL

Fine, but disappointed with change in VAT did not mean a refund

Dear Nicholas, Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments about VAT . Please accept our appologies. Have a great weekend and we hope to see you again. Best wishes and Warm regards , Alicja Marcinkowska Guest Experience Officer

Very good overnight stay

Customer review rating 4.1/5

Peter Couples - 06/10/2020 Confirmed reviews ALL

We only stayed one night but found the hotel welcoming with a comfy room and everything well organised for the current times we are in. The beds were particularly comfortable.

Dear Peter, Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us to hear them. I will share feedback with the entire Novotel London West team, and I am sure everyone will be really happy to hear it. We wish you all the best and thank you once again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great location for company office and tube

Customer review rating 4.1/5

Neil H. Business - 02/10/2020 Confirmed reviews ALL

Mr Ali was very helpful sorting out my reservation problem with capita.

Dear Neil, Firstly thank you for the positive review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West team and make sure that Mr. Ali got the recondition he deserved. Thank you once again and we hope to see you soon again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Good stay, excellent staff from check in onwards

Customer review rating 4.1/5

Jeff Couples - 29/09/2020 Confirmed reviews ALL

We had a lovely time at London West. From check in, to Duty Managers, bar staff and check out all staff were very welcoming and very professional. Would stay here again.

Dear Jeff , Thank you so very much for your fantastic review. It was such a delight to read. I have shared this feedback with the entire team and we all are simply trilled that we were able to make your stay pleasant. We look forward to welcoming you back in the near future. Many many thanks, Warm regards, Alicja Marcinkowska Guest Experience Officer

Good location; most services back in play after the COVID19 interruption.

Customer review rating 4.1/5

Paul Solo - 28/09/2020 Confirmed reviews ALL

Pleased with my experience. Most services back available. Good location near Hammersmith Station. A handy hotel overall.

Dear Paul , Thank you very much for your positive review. I will share this feedback with the entire NLW Team who will be delighted to read it. We look forward to welcoming you back in the near future. Have a great week and stay safe. Thank you once again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent, warm,helpful and friendly,well located.

Customer review rating 4.1/5

Julie W. Solo - 28/09/2020 Confirmed reviews ALL

Excellent in every way....Staff very professional, always warm and friendly and most helpful providing a personalised service making one feel welcome and at home! Thank you so much.

Dear Julie, Thank you kindly for your fantastic review. It was such a delight to read. I will share this feedback with the entire Novotel London West Team who will be delighted to read it. We look forward to welcoming you back in the near future. Have a great week. Thank you once again. Warm regards, Alicja Marcinkjowska Guest Experience Officer

Excellent stay

Customer review rating 4.1/5

Andrew Business - 28/09/2020 Confirmed reviews ALL

Comfortable pleasant hotel, excellent staff

Dear Andrew, Thank you very much for your fantastic review. It was such a delight to read. I will share this feedback with the entire NLW Team who will be delighted to read it. We look forward to welcoming you back in the near future. Have a great week. Warm regards, Alicja Marcinkowska Guest Experience Officer

GOOD

Customer review rating 4.1/5

Martin Business - 27/09/2020 Confirmed reviews ALL

VERY GOOD

Dear Martin, Thank you so much for your feedback regarding your stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us. I am sorry, however, to read that your experience was not totally perfect. We will work hard to improve our services. We hope to welcome you back again in future. Thank you once again and have a great Sunday. Warm regards, Alicja Marcinkowska Guest Experience Officer

Well Located in Hammersmith

Customer review rating 4.1/5

Richard Solo - 26/09/2020 Confirmed reviews ALL

Friendly greeting at reception in these strange times. Good quality clean room with tea and coffee making facilities. Nice bathroom with large shower.

Dear Richard, Thank you for choosing our hotel, and for taking the time to write this amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. We look forward to welcoming you back to our hotel in the future. Have a lovely weekend. Warm regards. Alicja Marcinkowska Guest Experience Officer

Comfortable and relaxing atmosphere and great staff

Customer review rating 4.1/5

M N. Business - 25/09/2020 Confirmed reviews ALL

Comfortable stay at the hotel with highly polite and helpful staff.

Dear Mark , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. We look forward to welcoming you back to our hotel in the future. Have a lovely weekend. Warm regards, Alicja Marcinkowska Guest Experience Officer

Very well experinced staff and good service

Customer review rating 4.1/5

Yonca Y. Families - 22/09/2020 Confirmed reviews ALL

Quality of Customer Service

Dear Yonca , Thank you very much for your fantastic review. It was such a delight to read. I have shared this feedback with the entire Team who I am sure will be delighted to read it. We look forward to welcoming you back in the near future. Warm regards, Alicja Marinkowska Guest Experience Officer

Excellent location close to amenities and transport links

Customer review rating 4.1/5

Graham Couples - 22/09/2020 Confirmed reviews ALL

Excellent stay well thought out safety measures with welcoming staff.

Dear Graham , Thank you so much for your positive feedback. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Have a great evening. Warm regards, Alicja Marcinkowska Guest Experience Officer

Fantastically well managed and welcoming

Customer review rating 4.1/5

Feathers M. Business - 22/09/2020 Confirmed reviews ALL

Great, warm and welcoming during some very hard times for us all. Many thanks. Everything was excellent and perfectly managed. Really well done.

Dear Andrew , Thank you for this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please come back and see us soon. Thank you once again. Have a great evening Warm regards,. Alicja Marcinkowska Guest Experience Officer

Brilliant staff

Customer review rating 4.1/5

Will Solo - 21/09/2020 Confirmed reviews ALL

The staff went out of their way to help me. I have always been a fan of Novotel because of the rooms, but really it is the staff that make staying at a Novotel a great experience. The staff at Novotel London West are a great example of this.

Dear William, Thank you very much for your great review. It was such a pleasure to read. I have shared this feedback with the entire Team who I am sure will be delighted to read it. We look forward to welcoming you back in the near future. Best wishes and stay safe Warm regards, Alicja Marcinkowka Guest Experience Officer

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