Novotel London West 4 stars

Customer review rating (ALL Rating) 4.0/5 2,250 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,250 reviews

TripAdvisor Rating  4.0/5  5,518 reviews

Good

Customer review rating 3.5/5

Philippe D. L. D. Families - Confirmed reviews ALL

Taps to be renovated in nedrooms

Dear Philippe, Thank you for taking the time to review your stay. We are sorry that some aspects of your stay did not meet your expectations. We understand the importance of a smooth and efficient check-in process, and we strive to ensure our staff are well-trained in communication skills to assist our guests effectively. We acknowledge your comments regarding the condition of the taps and bathrooms. Our team is constantly seeking ways to improve our facilities, and your feedback is valuable in guiding these enhancements. Regarding your dining experience, we regret to hear that the quality, temperature, and availability of food and beverages did not meet your standards. We pride ourselves on providing a diverse and satisfying dining experience, and we will take your feedback into consideration for immediate review and action. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, we are delighted to remind you of our hotel's prime location, just a short walk from the Hammersmith Apollo and Westfield London, with easy access to Hammersmith Underground Station and Broadway Shopping Centre. We are looking forward to welcoming you again. All the best! Anastasios Agiannitis, Guest Relations Manager

Hotel Good - check in terrible

Customer review rating 1.0/5

Paul B. Business - Confirmed reviews ALL

Checked in online, with estimated arrival time of after 5pm. Arrived to check in 5.20, had to wait for 20 mins to be seen at desk, then no rooms available. Said to have a drink at bar and room would be ready in 10 mins. I don’t drink alcohol so voucher worthless for me. Waited for over an hour, still no room, went back to desk, waited another 30 mins to be seen then room finally available at 7.20. I was due to meet for dinner at 7.30. Offered more drinks vouchers, again useless, credit for dinner, I was eating outside of hotel, so useless, then discounted parking, I had already pre paid and they could not refund that, so again useless. Told hotel was very busy, but I had booked well in advance and online checked-in, so they knew I was coming. Very poor customer service.

Dear Paul, Firstly, i hope this message finds you well. Thank you for taking the time to review your stay. On behalf of Novotel London West, we apologize for the inconvenience you faced during your check-in process. We understand the importance of a smooth arrival experience and regret to hear that yours did not align with the high standards we set for ourselves. We are sorry to learn that the drink vouchers offered were not suitable for your preferences and that the alternatives provided did not compensate for the delay in accessing your room. Our aim is to offer personalized service that caters to the needs of all our guests, and it is clear that we missed this mark during your visit. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. In order to try and make it right for you, please allow us to offer you an upgrade, upon availability, for your next stay Novotel London West is ideally situated just a short walk away from Hammersmith Apollo and the bustling Westfield London, making it a convenient choice for those looking to explore the city or attend events nearby. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Underwhelmed

Customer review rating 3.0/5

Nicola O. Families - Confirmed reviews ALL

The room wasn’t ready until almost 6 pm, 3rd bed not set up. Only one pillow. Basic room. Very expensive breakfast and daughter not treated well by restaurant staff.

Dear Nicola, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our hotel to be spotlessly maintained, as reflected in your high rating for cleanliness. It is our aim to provide a comfortable and clean environment for all our guests, and we are pleased to know that we succeeded in this regard during your stay. We are sorry that some aspects of your stay did not meet your expectations. We understand the importance of having a room ready upon arrival and deeply regret any inconvenience caused by the delay. Furthermore, it is unfortunate that the setup of the 3rd bed and pillow allocation did not align with your needs. Moreover, we take note of your thoughts on the room's current state and breakfast experience. Finally, we are concerned to hear about your daughter's interaction with our restaurant staff and would like to assure you that providing courteous and professional service is a cornerstone of our hospitality values. Nonetheless, we would like to highlight that our hotel is conveniently located a short walk from Hammersmith Apollo and Westfield London, with easy access to Hammersmith Underground Station and various shopping and tourist attractions. We pride ourselves on being a pet-friendly hotel, featuring a range of amenities including a chic lounge bar with a patio, a fitness suite, and international cuisine in our Aroma Restaurant. We hope to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Everything in order, very good service, excellent staff.

Customer review rating 4.0/5

Dionyssios A. Families - Confirmed reviews ALL

All perfect, except that I couldn’t reserve 2 connecting rooms. Appreciated greatly the option for early checkin and late checkout, onsite parking. Very polite and helpful staff, exceptional manager. Will visit again.

Dear Dionyssios, Thank you for taking the time to review your stay. We are delighted that you found our service, early check-in, and onsite parking to your satisfaction. Our team strives to provide exceptional service and facilities, such as our private parking which is available on site and our staff who are always eager to assist with any needs. However, we apologize for certain aspects of your stay falling short of your expectations. We understand the inconvenience caused by not being able to secure 2 connecting rooms. Moreover, we take note of your preference regarding the billing for late check-out and aim to offer more flexibility in our processes to enhance our guest experience. Finally, it is wonderful that you appreciated the helpfulness of our staff and the professionalism of our manager. Our guests often commend the attentiveness and courtesy of our team, and we're pleased that this was a highlight of your stay. The exceptional experience provided by our staff is something we take great pride in. We are looking forward to welcoming you again. All the best! Anastasios Agiannitis, Guest Relations Manager

Poor Room Quality, Smelly and Unclean

Customer review rating 1.5/5

Shouvik Business - Confirmed reviews ALL

Nothing was right. Paid both of £250 every night, yet the moment I entered the room, there was pungent smell of alcohol and cigarettes. The window would not close as it had been opened by force (I think) and the highway was right next door so did not get any sleep. I asked for a dental kit and they did not even give that. Breakfast was good. Location was good. Other than that, no positives.

Dear Mr. S., Hope this finds you well. Thank you for being a Silver Member, and for taking the time to review your stay. We are pleased that you enjoyed our breakfast offerings and the convenience of our location, which is just a short walk from Hammersmith Apollo and the Broadway Shopping Centre, as well as being in close proximity to the Hammersmith Underground Station. However, we are sorry that your stay did not meet your expectations. We understand the importance of a welcoming and well-maintained room, and we regret to hear about the issues you encountered with the room's cleanliness. Our rooms are designed to provide a relaxing environment, and we apologize if this was not the case during your visit. Furthermore, we are concerned to learn about the inconvenience caused by the window and the noise from the highway. We take such feedback seriously and will look into these matters to ensure our guest's comfort. We have noted We also apologize for the oversight regarding the dental kit you requested. Our team aims to provide attentive and prompt service, and it seems we fell short in this instance. To avoid any issues repeating in the future, we have updated your profile in regards with your feedback and room preference. Also in an effort to make it right for you, we would like offer you an upgrade, upon availability, for your next stay if you choose to visit Novotel London West again. Finally, we would like to reiterate our appreciation for your comments on our hotel's location. We are committed to ensuring our guests can make the most of their stay by enjoying the various attractions and amenities nearby, including the prestigious Kensington High Street, which is just a 15-minute walk away. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

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  • 63 reviews 6.4/10 WiFi
  • 1,257 reviews 8.3/10 Breakfast
  • 1,156 reviews 6/10 Cleanliness
  • 54 reviews 8.1/10 Wellness Area

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