Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,703 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,703 reviews

TripAdvisor Rating  3.8/5  5,823 reviews

HORRIBLE - Marcelina ruined my stay

TripAdvisor rating 1.0/5

333_miriammm TripAdvisor review

I booked via DayUse (Booking No: 600O862V) and was HORRIFIED by the customer care service from staff member Marcelina. She was so rude and dismissive. As I was checking out, I informed Marcelina that I needed to order an uber home and my phone was about to die and as a young female, just wanted to make sure I got home safe. I asked if she knew a place I could get a charger or somewhere I could charge my phone or if the hotel had any chargers I could use, she responded rudely saying "no and it's not my problem if your phone is dead and not my job to assist you with this". I was so shocked and had to then go over to the bar area to see if I could get help. On top of this, as I was leaving, I then see a display that sells phone chargers (plugs and wires) right across from where Marcelina was situated and then reproached her to say it was unfair the way she spoke to me if she knew that the hotel sells chargers, and she could have informed me of this and helped me out. Again she was dismissive and rude and repeated that she had no obligation to be helpful to me and then proceeded to ignore me despite me speaking in a calm manner. I am so in shock as I have stayed in hotels around the world over the years, including Novotel, and now I never want to stay at a Novotel again because the customer service was SHOCKING. Never in my life have I had someone be so rude and dismissive to me, as a guest.

Novotel experience

TripAdvisor rating 5.0/5

Sunshine61782373990 TripAdvisor review

Everything was good as christmas decoration at welcome zone,where Alex and Jeff was very kind and professional. They made our staying much pleasure and enjoyed. Thank you and I'll come back!

Dear Sunshine, Thank you very much for this kind review. We are thrilled that your experience at Novotel London West lived up to your expectations. Our team takes great pride in creating memorable moments, especially during festive seasons. It was our pleasure to ensure your stay was enjoyable from the welcoming atmosphere to the attentive service. Alex and Jeff are delighted to hear their efforts contributed to your positive holiday memories. We’re also glad you found our rooms, location, and amenities met your needs so well. Thank you again for choosing us for your London visit. We can’t wait to welcome you back whenever your travels bring you this way. We all look forward to seeing you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 5.0/5

Allan B. Couples - Confirmed reviews ALL

We always stay with you cos we love the manager mohammed

Dear Allan. We thank you for taking the time to provide us with your feedback. We’re thrilled that you enjoyed your stay at Novotel London West. It’s wonderful to know you appreciated our team’s efforts, especially Mohammed’s commitment to making your visit memorable. We take pride in fostering genuine connections with our guests. That said, we regret any impression that our services didn’t align with your expectations of value. Your feedback helps us maintain transparency in our offerings. Finally, we’re delighted you find value in our loyalty programme. Silver status unlocks even more benefits, and we look forward to welcoming you back as you continue to explore them. We hope to see you again soon. Kind regards, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 4.5/5

Wendy M. Couples - Confirmed reviews ALL

The upgrade was very welcome and the staff friendly and helpful. Comfortable stay

Dear Wendy, Thank you for sharing this lovely review. We are delighted your experience at Novotel London West was comfortable and welcoming. Our team takes pride in ensuring every guest feels valued throughout their stay. It’s wonderful you appreciated the room upgrade and found our staff attentive to your needs. We’re also pleased your check-in was smooth and that the high standards of cleanliness met your expectations. We look forward to welcoming you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 4.5/5

Shamsulbahari A. W. Couples - Confirmed reviews ALL

Nice size of room, very clean, good spread of breakfast.

Dear W., We thank you for your kind review. We’re delighted to hear you had such a positive experience at Novotel London West. It was our pleasure to provide you with comfortable accommodations and maintain the high standards of cleanliness we pride ourselves on. We’re equally glad you enjoyed the diverse breakfast selection we offer to start each day right. Our team values your loyalty as an ALL Accor Classic member and appreciates your perfect recommendation score. The entire team look forward to welcoming you back for a future visit. Kind regards, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

  • 2,494 reviews 9.4/10 Location
  • 3,223 reviews 6.4/10 Room
  • 4,195 reviews 8.6/10 Service
  • 68 reviews 5.8/10 WiFi
  • 1,271 reviews 6/10 Cleanliness
  • 1,250 reviews 8.3/10 Breakfast
  • 74 reviews 8.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.