Novotel London West 4 stars

Customer review rating (ALL Rating) 4.1/5 3,086 reviews

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Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  3,086 reviews

Customer review rating 2.0/5

Jake W. Business - Confirmed reviews ALL

This is our 5th year staying at Novotel west as we are exhibitors for Toycon that takes place every year at the start of May. This year half of the lifts were faulty some had been out of service since the year before.This makes it extremely difficult to unload our vehicle to set up for the convention. The price of the Hotel seems to go up every year yet the service provided gets worse.

Dear Jake W., Thank you for sharing your feedback regarding your recent stay at Novotel London West. I sincerely apologize for the inconvenience you experienced with the maintenance of our facilities, particularly with the lifts. We understand how crucial these amenities are, especially during your annual participation in Toycon. Additionally, I acknowledge your concerns regarding pricing and service levels. Your comments are valuable to us and will be considered as we strive to enhance our guest experience in the future. If you wish to discuss your experience further, Please dso not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Customer review rating 2.5/5

Jacqueline H. Couples - Confirmed reviews ALL

Accessible room first one provided had a bath , and the room itself would have been unsuitable for a wheelchair user , only one uncomfortable chair provided - we were moved to a second room with a shower - shower curtain stopped at the height of a bath so floor soaked , again only one uncomfortable chair provided, made room service dinner interesting, again not enough space to move a wheelchair around comfortably

Dear Jacqueline H., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the accessibility of your accommodations. It is our priority to ensure that all our guests enjoy a comfortable environment, and we regret that we did not meet your expectations in this regard. Your comments about the room layout and furnishings will be shared with our team for further consideration. We appreciate your understanding and hope to provide a better experience in the future. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Customer review rating 4.0/5

Lesley C. Families - Confirmed reviews ALL

Lovely stay

Dear Lesley C., Thank you for your kind feedback regarding your stay at Novotel London West. We are delighted to hear that you had a comfortable and lovely experience with us. Your satisfaction is our priority, and we hope to welcome you back soon. Kind regards, The Novotel London West Team.

Customer review rating 5.0/5

Adrian M. Couples - Confirmed reviews ALL

Amazing stay, super helpful staff.

Dear Adrian M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff to be helpful, contributing to an amazing experience. Your feedback is greatly appreciated. Kind regards, The Novotel London West Team.

Customer review rating 4.0/5

Gemma S. Families - Confirmed reviews ALL

Great location for us to get to and from Eventim Apollo. Polite and helpful staff. The room had all we needed. Breakfast was good for the whole family.

Dear Gemma S., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location suited your needs and that our staff provided helpful service. It is wonderful to know that you enjoyed the breakfast options available for your family. Kind regards, The Novotel London West Team

Other web-users rate our hotel

  • 2,692 reviews 9.3/10 Location
  • 3,590 reviews 6.4/10 Room
  • 5,295 reviews 8.6/10 Service
  • 70 reviews 5.9/10 WiFi
  • 1,497 reviews 6/10 Cleanliness
  • 1,338 reviews 7.3/10 Breakfast
  • 76 reviews 8.7/10 Wellness Area

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