Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,479 reviews

Novotel London West
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+ 22 Services
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel London West

1 Shortlands
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :  9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :  PICCADILLY LINE

  • HAMMERSMITH :  HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Accessible Twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ARTISAN

Type of cuisine: International

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly. It gives each dish a unique and very natural flavour.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Complete with its own terrace, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,726

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,479 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,087 reviews

Great junior suite with good space

Customer review rating 4.1/5

Erik V. Couples - 05/04/2020 Confirmed reviews ALL

Great junior suite with good space. Very friendly reception staff. Not far from Tube Station but it can still be a bit challenging to find the main entrance. We stayed at the beginning of the corona crisis and for sure the breakfast area was very busy and we felt terribly uncomfortable. We will stay again.

Dear Erik , Thank you for choosing our hotel, and for taking the time to write this positive review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Have a good day and best wishes for you and your family. Stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer

Good stay very nice and staff

Customer review rating 4.1/5

Robert V. Business - 01/04/2020 Confirmed reviews ALL

Very helpful nice people nice room all around top service very very happy with my stay

Dear Robert, Thank you so much for your great feedback and kind words, Robert. We really appreciate you taking the time out to share your experience with us Best wishes from all of us here at Novotel London West. Stay safe. Warm regards, Alicja Marcinkowska Guest Experience Manager

Great staff.

Customer review rating 4.1/5

Caroline Couples - 31/03/2020 Confirmed reviews ALL

We stayed at the Novotel Hammersmith during the start of the Coronavirus period and they could not have been more helpful and considerate during that time.

Dear Caroline , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. We wish you all the best and stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer

Well located, good stay!

Customer review rating 4.1/5

Aziz S. Business - 27/03/2020 Confirmed reviews ALL

Because of the Corona virus I could not enjoy my stay as I would have.

Dear Aziz , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback despite the difficult time for all of us. Thank you again and we wish You all the best and stay safe. Warm regards, Alicja Marcinkowski Guest Experience Officer

Good stay

Customer review rating 4.1/5

Brian H. Couples - 26/03/2020 Confirmed reviews ALL

Polite friendly check in, comfortable room and excellent breakfast.

Dear Brian , Thank you for the positive feedback and kind words, Brian! We wish you your family all the best at this time. Stay safe and we hope to welcome you once again when all settle down and we will be able to enjoy traveling . Stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer

A good stay ruined by the recalcitrance of Hotel Management who have kept full payment for a future stay that had to be cancelled due to the impact of COVID-19 on our ability to stay in the UK.

Customer review rating 4.1/5

Rob W. (. 3. Couples - 24/03/2020 Confirmed reviews ALL

Firstly I must applaud the staff who were working on the 19th of March. Given that they would have had their own concerns about how the current crisis would impact on their health & their future employment prospects they still did their job in a professional, friendly & courteous manner. They were very stoic in the face of uncertainty. The accomodation was up the the usual high standards that this hotel has always is past stays. The positive memories of our stay have been destroyed by the simple fact that Hotel Management have decided that they have the right to keep monies (GBP 716.30) that we paid for an expected 4 night stay in early July. A stay that we had to cancel given that the COVID-19 crisis impacted our trip's plans & we were instructed by the Australian Government to return home ASAP. Given that our trip had been planned to run from the Feb 28th to June 15th we had pre booked at 57 hotels & Inns & had stayed at 7 prior to having to cancel the trip. To date 48 of the hotels we cancelled have returned our payments in full. 1 of the remaining 2 hotels has advised they will reimburse ASAP. The outstanding hotel is the Novotel West London which has decided that I can book 4 nights anytime up to December 31st 2020, as long as I contact before the original booked dates, & pay any increase in room rates as well. That's gobbledygook! What a dishonest way to do business, especially in the hospitality trade. It is unlikely the we could afford to return to the UK again even if the COVID-19 crisis is resolved before year's end. The Australian PM has just tonight announced that our government has banned overseas travel for leisure purposes for at least the next 3 months. I would think that the COVID-19 crisis is an established fact and that it has curtailed the plans & impacted the lives of most of the world's population. That fact seems to have escaped the attention of Novotel London West's 'Head Office' who seem intent on money-grubbing as much as they can. I have been an AccorPlus member for many years, but given the actions of this particular hotel I am now questioning the worth of that membership. Very, very disappointing. They have undone the great work of their staff as well impugning the hotel's reputation. I will continue agitating until such time as I receive satisfaction & that will only happen when 'Hotel Management' return MY money.

Your message is really incredible.

Customer review rating 4.1/5

Anca E. Business - 22/03/2020 Confirmed reviews ALL

Dear Novotel, We had to cancel the tript due to the corona virus outbreak, well known worldwide. The London Bookfair was cancelled due this reason. You should refund all publishers that had to cancel the trip due to extremely strong reason. This is force majore . All the other hotel chains were very flexible and they refunded all the honest people that are paying important rates for travelling during the fairs year after year. Hilton, Marriott, Hyatt, and others have immediately respinded responsably. What do you think when you are sending these kind of messages wyle we are asking for refund or rescheduling the reservation for more then one month. We are in contact with an important number of publishers, many are unhappy. Please consider this as a new complaint. It would make sense if a person would read it, not a robot.

Well located friendly and relaxed staff

Customer review rating 4.1/5

Jason M. Business - 21/03/2020 Confirmed reviews ALL

What impressed me most was the staff I liked their friendly personable approach and although surprised that many of them were wearing jeans in combination with a traditional hotel uniform, in reflection I liked this casual dress code it really does work. So as a happy staff is a sign of good management I must commend them too. Like everything else in London the bar and food prices are quite high I recall £10 plus for a sandwich. If any gripes the rooms were a little small and did not match the luxury feel of the rest of the hotel. Overall a pleasant stay keep hold of your staff.

Dear Jason , Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your positive feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Stay safe and best wishes from entire Novotel London West Team. Warm regards, Alicja Marcinkowska Guest Experience Officer

Happy

Customer review rating 4.1/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

All in order

Dear Lukas, Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback . We look forward to welcoming you back in the near future. Stay safe and best wishes. Warm regards, Alicja Marcinkowska Guest Experience Officer

It was a great experience staying at Novotel.

Customer review rating 4.1/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

The room was warm cosy and super clean. Loved it! Mohsin, we appreciate your help and cooperation. Thanks!

Dear Syed, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Well located

Customer review rating 4.1/5

Elizabeth N. Solo - 20/03/2020 Confirmed reviews ALL

The staff are friendly and attentive, given the ever changing situation with Covid19 the were 100% professional and on top of every update

Dear Elizabeth , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Comfortable stay

Customer review rating 4.1/5

Catherine Business - 20/03/2020 Confirmed reviews ALL

A comfortable hotel. The personnel is very nice, the hotel is clean, and the room was quiet and light. The only issue is the loud and awful music played in the breakfast area. If music is necessary, classical music during breakfast would be fine, but loud pop music is unbearable at breakfast and makes another stay in the hotel problematic.

Dear Catherine , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Good location and customer service.

Customer review rating 4.1/5

John Business - 20/03/2020 Confirmed reviews ALL

Attendance for a conference - perfect.

Dear JOHN , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Good sized room, lovely bed!

Customer review rating 4.1/5

Hayley Couples - 20/03/2020 Confirmed reviews ALL

Stayed with my partner whilst he went to Twickenham for the rugby and I met friends in Central London, perfectly located for both! Overall a great stay, the bedroom had all things we needed and a lovely big bed. Only downside was the parking, appreciate many people dont drive but why not allow cheaper upfront parking payments or include in the overall price. Having to pay on check out a further £40 stings a bit!

Dear Hayley , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Stayed for Awards Dinner

Customer review rating 4.1/5

Matthew Business - 20/03/2020 Confirmed reviews ALL

Check in staff were brilliant when there was a complication with the booking, it was dealt with quickly and efficiently. The room was a little noisy as there was works being undertaken a few rooms away and I feel the cost for the breakfast is a little ridiculous. Overall a pleasant stay in a clean and tidy hotel

Dear Matthew , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Yes

Customer review rating 4.1/5

Dawn H. Couples - 20/03/2020 Confirmed reviews ALL

Very clean friendly staff

Dear Dawn, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Friendly staff

Customer review rating 4.1/5

Jim L. Couples - 20/03/2020 Confirmed reviews ALL

We felt welcome and enjoyed our brief stay. The staff at every point of contact were friendly and respectful. The only slight problem was a an unpleasant smell coming from the cold water tap in the bathroom, which we reported on leaving.

Dear Jim, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

great location and helpful staff

Customer review rating 4.1/5

Steve W. Couples - 19/03/2020 Confirmed reviews ALL

my wife an I had a great stay at the Novotel London West for our event at the Hammersmith Apollo

Dear Steve , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

well located

Customer review rating 4.1/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

One night stay. Room very clean but very hot.

Dear Gordon , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Made to feel very welcome had a great stay

Customer review rating 4.1/5

M D. Business - 18/03/2020 Confirmed reviews ALL

From arrival made to feel welcome, very professional and polite staff what a great experience, fantastic food and the room was very nice lovely stay and will be returning

Dear Marcus , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a Lovely day. Warm regards, Alicja Marcinkowska Guest Experience Officer
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