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Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,133 reviews
Novotel London West
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 22 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Accessible Twin room

  • Max. number of persons: 2
  • Area: From 23m²

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN

Type of cuisine: International

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly. It gives each dish a unique and very natural flavour, evoking a feeling of

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,133 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,045 reviews

always stay here when in london

Customer review rating 4.1/5

David Business - 13/02/2020 Confirmed reviews ALL

clean and well situated, food good and nice to have complimentary water in room. Shame they are unable to compete with some of the online booking sites

Dear David, Thank you for taking the time to complete our Guest Satisfaction Survey, regarding your recent stay with us at Novotel London West. It is always a pleasure to receive feedback and I will share your scores with the team. I will pass your feedback about online check-in with my management team. Please feel free to share your wonderful experience with other travellers on our tripadvisor page! Thank you again for sharing your experience, and we hope to welcome you back again in future. Warm regards, Paul Guest Experience Officer

nice and comfortable stay

Customer review rating 4.1/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Nice bedroom room, good breakfast, lounge and conference facilities

Dear Sabine v., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Guest Experience Officer

OK, but...

Customer review rating 4.1/5

Dave M. Business - 13/02/2020 Confirmed reviews ALL

Hotel was modern, clean and room was comfortable. Let down by a couple of things - only three coat-hangers in the wardrobe, and no coat hooks in the room. Shower was feeble and temperature fluctuated wildly - not a comfortable experience. Bar meal was generous and tasty.

Dear David , Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Paul Guest Experience Officer

It’s an awful location/decrepit rooms - and was just there for a conference.

Customer review rating 4.1/5

Mike J. Business - 13/02/2020 Confirmed reviews ALL

The room was pretty miserable for an executive room - aged and paint peeling off the walls and awful in room climate control which has a mind of its own and eventually just ends up blowing hot air despite how low one sets it. This is the second sub standard stay I’ve had there. I proceeded to check out early and move to another hotel as I was very dissatisfied with the room. On the plus side, the buffet lunch spread was superb.

Dear Mike, Thank you for taking the time to write a review about your experience in Novotel London West. Please accept our sincere apologies for the areas and services where you felt disappointed with your stay. It is always our highest priority to us to ensure that our guests leave the hotel happy and satisfied at all times and on this occasion, we didn't provide those services, please accept my apologies. I will share this review with our team, and I can assure you we will have a closer look at the issue brought by you to our attention. Once again Sincere apologies on behalve the entire Team . Kind regards, Alicja Marcinkowska Guest Experience Officer

Easily accessible. Good location.

Customer review rating 4.1/5

Senthilnathan S. Business - 13/02/2020 Confirmed reviews ALL

Decent hotel with good staffs.

Dear Senthilnathan , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Good stay

Customer review rating 4.1/5

Ray Business - 13/02/2020 Confirmed reviews ALL

Was all good, only for one night and check-in and out were absolutely quick and easy.

Dear Ram , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Excellent location, some room faults

Customer review rating 4.1/5

Bob K. Couples - 12/02/2020 Confirmed reviews ALL

Experience spoiled by the room being far too hot and the thermostat not working.

Dear ROBERT , Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Paul Guest Experience Officer

Good hotel

Customer review rating 4.1/5

Tim F. Business - 12/02/2020 Confirmed reviews ALL

My room was booked by Brompton Bicycle, and while there was apparently a mixup on their part, once I got into the room, I had a very nice stay. The room was clean and comfortable and had everything I needed for my stay. Staff was very pleasant, helpful, and professional. I had breakfast and dinner at the Aroma Restaurant and the food was quite good as well.

Dear Tim , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located

Customer review rating 4.1/5

Ll Couples - 12/02/2020 Confirmed reviews ALL

Room was standard, reception area was good with ample space, including ground floor. However, was asked for passport upon checkin. Received no pre warning/instruction in emails, caused us such an isssue, as I made the booking under my English name (which is not official therefore no proof). Was finally be able to check in by confirming our home address. However the receptionists' were not the best. They were very rigid, weren't very willing to help, kept repeating the rule, almost felt like we wouldn't be allowed to stay! Have been asked similar questions in other hotels, but none of them worried this much, they would offer other ways to verify our identity and always happy to help. Sadly didn't feel that at Novotel.

Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey, regarding your recent stay with us at Novotel London West. It is always a pleasure to receive feedback and I will share your scores with the team. I am sorry to heart that, you had problems at the check-in time. I will make sure in the future, we will try to avoid this type of situations. Thank you again for sharing your experience, and we hope you will give us a chance to create a better experience for your stay next time. Warm regards, Paul Guest Experience Officer

Good receptionist mr Milton. Helped me alot

Customer review rating 4.1/5

Mk Business - 12/02/2020 Confirmed reviews ALL

Good located

Dear Aiad, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul. Guest Experience Officer

Well located for Hammersmith Station, nice hotel.

Customer review rating 4.1/5

Gordon F. Business - 12/02/2020 Confirmed reviews ALL

Hotel has everything you would want for a few nights stay. Well located for Hammersmith Station.

Dear Gordon , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located

Customer review rating 4.1/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Very nice

Dear Mr. Abdalla , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Good location

Customer review rating 4.1/5

A. Families - 11/02/2020 Confirmed reviews ALL

Good location n very comfortable with amazing breakfast buffet

Dear A. , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

WELL LOCATED NEAR THE HAMMERSMITH APOLLO

Customer review rating 4.1/5

Neil L. Friends - 11/02/2020 Confirmed reviews ALL

VERY GOOD

Dear Neil , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Excellent

Customer review rating 4.1/5

Mehrdad B. Couples - 11/02/2020 Confirmed reviews ALL

Just the woman in breakfast admission who seems to be rude ,making face and impolite, the other staff were good

Dear Mr. Mehrdad , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located

Customer review rating 4.1/5

Bindu Business - 11/02/2020 Confirmed reviews ALL

Well located, Excellent service & good food,

Dear Mrs. Bindu , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located but a hotel in need of an upgrade

Customer review rating 4.1/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Room / corridors on floor 4 in need of new carpets, decoration, bathroom refit, painting etc Have stayed here a few times before but definitely needs a refit.

Dear Kurt , Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing upgrades to the property within the next couple of months. Thank you once again and we hope to see you soon. Have a nice evening. Warm regards, Alicja Marcinkowska Guest Experience Officer

Business hotel

Customer review rating 4.1/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Two night stay for business purposes.

Dear Theo , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Nice look but that’s about it

Customer review rating 4.1/5

Scott Business - 10/02/2020 Confirmed reviews ALL

The hotel looks modern and nice. Nice gym, friendly staff. The rooms are super uncomfortable, especially the beds.

Dear Scott, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Paul Guest Experience Officer

Well located for our visit to Tut

Customer review rating 4.1/5

Keith Couples - 10/02/2020 Confirmed reviews ALL

We received an upgrade to our room which was very comfortable. Staff very good. Breakfast was okay.

Dear keith, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer
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