Good advance communication of covid safety guidance. Friendly welcome and able to check in early. Clean room with all basic essentials but lighting poor. Good breakfast selection but quite busy in buffet area so avoid peak times.

Everything about the Novotel London West was as expected and up to the usual great service that i have experienced with this brand until I requested 2 wine glasses for my room as there were none provided. I was informed that there would be a surcharge added to my room for someone to bring these up. What terrible service. This is a 4 star hotel?????

The staff could not have been more helpful - questions I emailed in advance were answered promptly and all staff in the hotel were committed to making my stay an enjoyable and comfortable one. With very comfy beds I got a great night's sleep and breakfast was excellent with a wide variety of food. Great location for the eventim apollo and very close to hammersmith tube.

Our stay was pleasant and all staff very helpful but the rooms really do need an upgrade. Dirty carpets and cracked bathroom tiles as well as rooms being not particular clean. Room service just wasn’t available despite calling for over an hour

Nice hotel with a quick and easy check-in and spacious rooms. Lovely lounge bar and a very nice buffet breakfast. Also a great location minutes from the tube station. I would definitely recommend for any London stay.

Asked to park outside of the car park due to vehicle size. Didn't have time to check in before an event we were attending. Came back to a broken in van and my bag stolen. Informed the hotel but other than what I was told was an upgraded room (not sure what the standard room would have been like), we had no further help or support. No one checked on the us, no one to help clean up all the smashed glass (all over the hotel property), no one asking if they could support, absolutely nothing, like it never happened. I assume they didnt apologise so they werent at fault but still, come on, a simple can we do anything to help! Very disappointed.

Bathroom is too small for heafty person . Oats should be added for breakfast and hot milk required . Water bottles should be guven daily . Or water machine should be there in walk way . Add more on the address .

My wife and I have stayed at the hotel on several occasions when we have been to the Wimbledon Tennis Championships. The proximity of the hotel to the Hammersmith tube station allows easy and speedy travel via the District line. From the same station there’s quick access into the heart of London via the Piccadilly line. We travel to the hotel by car via the M4 and find the hotel car-park a bonus and great value, too. The hotel staff are friendly and knowledgeable. We had breakfast on both mornings of our stay. There was a great selection of food and drinks - the bonus was the 2 kids were eligible for free breakfast. We ate in the hotel on the first night of our stay - from memory it was in the bar area as the restaurant was closed at the time. The boys loved their sofa bed and we all had a restful night’s sleep. We will return soon!

6 long black hairs on the bathroom floor. 1 in the bath. Shower squeaky and whole bathroom seen better days. Black on sealant and grout missing, you get the picture. 1 small towel per person. 1 shampoo and 1 body wash for 2 people!! We had to request more for the next night. 2 sunflower seeds in between window ledge obviously not cleaned for ages. Food barely warm and inferior ingredients. Total rip off.

Hotel is comfortable although it has a bit of an impersonal feel to it. Staff seemed a bit inexperienced but pleasant enough. I had an issue with the bacon at breakfast: it was cold and hard and had clearly been out for some time. I could not even cut it! I mentioned it to the waiter clearing our table but he just took my plate ! In the end I did not risk any if the cooked items.

Hi we love staying at your hotels but this one was the first that's been dated our safe and fridge didn't work and it was cold no heating we was told only cold air lol but all others have been great👍🏾

Had to book in urgently due to a family emergency, really helpful staff, nice room, Covid measures good, great nights sleep and a really good breakfast.

Staff were kind and helpful. Very quick service. Thank you

the location of this hotel is perfect, all shops are near, tube station, and busses. the staff are lovely and very kind. We had a great breakfast, there is a wonderful lounge, the room good and clean.

We really enjoyed our stay and the staff were so welcoming and friendly. We felt safe there and the service was quality, I definitely recommend this hotel to everyone. Our room was so big and clean and the staff did a great job cleaning our room after the mess we left.