Novotel London West 4 stars

Customer review rating (ALL Rating) 4.1/5 1,830 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,830 reviews

TripAdvisor Rating  4.0/5  5,553 reviews

Great Stay

Customer review rating 5.0/5

Arun S. Friends - Confirmed reviews ALL

The atmosphere and very helpful staff/team. Bar area was great too.

Dear Arun, Thank you very much for this kind review of your recent stay. It's truly rewarding to hear that your time with us was enjoyable. We are pleased that the ambiance of our hotel, the attentiveness of our team, and the vibrancy of our bar area contributed positively to your stay. It is great to know that the entertainment provided by the DJ at our Lounge Bar enhanced your experience, offering a lively and enjoyable atmosphere for our guests. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

Everything you'd expect from a Novatel

Customer review rating 4.5/5

Jp Business - Confirmed reviews ALL

Large room with all amenities

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the spaciousness of our rooms and the range of amenities provided, ensuring a comfortable and convenient stay. Our aim is to offer a home away from home experience, complete with thoughtful touches like minibars, hairdryers, safes, and air cooling to enhance your time with us. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Good location

Customer review rating 4.5/5

Laurent Couples - Confirmed reviews ALL

Fantastic breakfast with all you can want. Excellent location with access to the Piccadilly line to head to Hyde park and District line for central London. Globally confortable. 3 things to improve: 1. Did the check in online but still need to wait at the reception, online checking is supposed to be done to just get the key on arrival and waste no time, obviously nothing has been prepared. 2. Rooms are done late in the afternoon, personal is not discrete and noisy, annoying if you want to take a nap at 17:00. 3. A deposit of £50 pounds is taken on the arrival, release at check out but it was said no where when booked or I missed it. It is a good hotel to considered in greater London, I recommend it.

Dear Laurent, Thank you for taking the time to share your review. We are thrilled that your stay with us at Novotel London West was generally a positive experience. We are delighted that you enjoyed the fantastic breakfast offerings and found comfort in our accommodations. The convenience of our hotel's location, situated a mere five-minute walk from the Hammersmith Apollo and with easy access to the Piccadilly and District lines for travel to Hyde Park and central London, is something we are very proud of. However, we apologize for the waiting time you experienced upon arrival, despite completing online check-in. We understand that efficiency is key, and we will look into streamlining this process further. We also regret that the timing of our room service did not allow for a restful afternoon nap and that the discretion of our staff did not meet your expectations. We appreciate your comments about the pre-authorization deposit; while this is a standard hotel procedure, we recognize the importance of making this information more visible during the booking process. Nonetheless, we are glad that you found our location to be excellent, offering easy access to many of London's attractions. We are committed to ensuring that all our guests, including members of the ALL - Accor Live Limitless loyalty program, feel recognized and valued during their stay. It seems we fell short in this regard, and for that, we sincerely apologize. We will use your comments as an opportunity to improve the recognition provided to our valued members like yourself. We hope to have the chance to welcome you again and provide a more seamless experience. Best regards, We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 4.5/5

Sam M. Solo - Confirmed reviews ALL

excellent as usual

Dear Sam, Thank you for taking the time to share your review. We are delighted that you consistently find your stays at Novotel London West to be excellent. Our commitment to providing comfortable accommodations and convenient amenities, such as our state-of-the-art gym facilities and the delectable dining options in Artisan Grill and Aroma Restaurant, is a cornerstone of the experience we strive to offer our valued guests like yourself. We take pride in our hotel's adherence to sustainable development initiatives, which align with the Accor Group's Planet 21 programme, aiming to make positive changes in food and building management. Your high rating in this area is particularly encouraging. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

First Trip of family to London

TripAdvisor rating 4.0/5

Nikolaos V TripAdvisor review

Personnel at reception were very helpful. I much appreciate the help given by Miss Amy at reception desk during booking of train tickets to Cambridge and Windsor Castle. All members of my family enjoyed the breakfast served. The speed of cleaning service of the room is slow.

Dear Nikolaos, Thank you for taking the time to share your review. We are delighted that you appreciated the assistance provided by our reception team, especially Miss Amy, and that the breakfast options were a highlight for your family. Our breakfast at Aroma Restaurant is indeed a point of pride, offering a range of choices including Continental, Full English/Irish, Vegetarian, Gluten-free, and American options, all in a buffet style for our guests' enjoyment. However, we regret to hear that the efficiency of our room cleaning service did not meet your expectations. We understand how important a promptly maintained room is to our guests' comfort and satisfaction. Rest assured, we will review our housekeeping schedules to ensure we deliver the swift and thorough service that is expected from us. Finally, we are pleased that you found our staff at the reception to be of great help during your stay. It is our aim to provide not only comfortable and well-appointed rooms with modern amenities such as satellite TV, minibar, and air cooling, but also excellent customer service that enhances our guests' experiences. The positive interactions with our team are what we strive for, and it is rewarding to know we have made a lasting impression. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.