Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,709 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,709 reviews

TripAdvisor Rating  3.8/5  5,837 reviews

Great experience

TripAdvisor rating 5.0/5

Sophie F TripAdvisor review

I had a wonderful check in experience at Novotel and cannot thank Divya enough for her help and generosity :)

Fantastic Stay – Exceptional Service

TripAdvisor rating 5.0/5

need4if TripAdvisor review

​We had a brilliant stay at the Novotel London West. The location in Hammersmith is perfect for getting around, and the rooms were modern, clean, and very comfortable. ​The standout part of our visit was the service, specifically from Erald, the manager. He was incredibly professional and went out of his way to ensure we had everything we needed. It’s clear that his leadership sets a high standard for the whole team. ​Highly recommended for anyone visiting London. We will definitely be back!

Fantastic Stay – Exceptional Service from Erald!

TripAdvisor rating 5.0/5

aloutita TripAdvisor review

I recently stayed at the Novotel London West, and it was an excellent experience from start to finish. The hotel is perfectly located in Hammersmith, making it incredibly easy to get around London via the nearby tube stations. What truly made my stay stand out, however, was the warm welcome I received at the front desk. I want to give a huge shout-out to Erald. He was professional, incredibly friendly, and went above and beyond to ensure my check-in was smooth and that I had everything I needed. It’s rare to find such high-quality service, and Erald’s positive attitude really set the tone for a great trip.

Pardon

TripAdvisor rating 1.0/5

jimhutch TripAdvisor review

Communication problems everywhere 🙈 from the minute you step through the door 😡😡😡😡😡 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 Can’t really comment more these days

Cleaners stealing money

TripAdvisor rating 1.0/5

Sehraj S TripAdvisor review

During our stay, multiple members of my family had cash stolen from two separate rooms while we were away. The money was securely left in the rooms and went missing during the same time period, which raises serious concerns about room access and staff oversight. We immediately informed reception, but this situation has caused extreme stress for our family, especially as we are traveling together and rely on that money. The fact that this happened in more than one room makes it even more alarming. This is not something any guest should experience, and it has completely damaged our sense of safety and trust in this accommodation. We expect a full investigation, including a review of key-card access logs, and proper accountability. I strongly advise future guests not to leave valuables in their rooms and to be extremely cautious.

Dear Guest Thank you for taking the time to share your feedback. We are truly sorry to hear about the distress this situation has caused you and your family during your stay, and we completely understand how upsetting and unsettling this must have been, particularly while travelling together. As mentioned, an investigation is currently ongoing. Our team is reviewing the details raised, including the relevant room access information, and we are following our internal procedures to ensure the matter is handled thoroughly and appropriately. We appreciate you bringing this to our attention at the time, and we hope to have the opportunity to restore your confidence in your stay. Kind regards,

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Other web-users rate our hotel

  • 2,505 reviews 9.4/10 Location
  • 3,239 reviews 6.4/10 Room
  • 4,337 reviews 8.6/10 Service
  • 65 reviews 5.5/10 WiFi
  • 1,282 reviews 5.9/10 Cleanliness
  • 1,267 reviews 7.9/10 Breakfast
  • 72 reviews 8.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.