Novotel London West 4 stars

Customer review rating (ALL Rating) 4.1/5 3,775 reviews

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Novotel London West - Image 1
Novotel London West - Image 2
Novotel London West - Image 3
Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with Twin Beds

Photo out of - Superior room with Twin Beds

Enjoy modern decor and ergonomic comfort. Twin beds, ensuite bath or shower, large flexible work area, 55inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee. Up to 2 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

Accessible rooms feature alarm cords, shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request. Up to 2 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy modern decor and ergonomic comfort. 2 Single beds and Single Sofa bed, ensuite bath or shower, large flexible work area, 55 inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee. Up to 3 people maximum

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy modern decor and ergonomic comfort. Queen bed, ensuite bath or shower, sofa bed, large flexible work area, 55inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee. Up to 3 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy modern decor and ergonomic comfort. Queen bed, ensuite bath or shower, sofa bed, large flexible work area, 55inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Executive rooms features with added products and services. Coffee machine, Ipod docking station, extra bathroom amenities, bathrobe and slippers, free WIFI and complimentary water. Up to 2 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Executive rooms features with added products and services. Queen bed, Sofa Bed, Coffee machine, Ipod docking station, extra bathroom amenities, bathrobe and slippers, free WIFI and complimentary water. Up to 3 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Located on the highest floor, a modern design with home comforts. Enjoy the 55" inch TV, free WIFI, iPod docking station, Nespresso machine, safe, extra amenities, bathrobe and rain shower. Up to 2 people maximum

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Located on the highest floor, a modern design with home comforts. Enjoy the 55 inch TV with media hub, free WIFI, iPod docking station, Nespresso machine, safe, extra amenities, bathrobe and rain shower. Max 3 adults or 2 adults and 2 children

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

The Suite includes a bedroom, living room and bathroom. It offers comfortable and flexible facilities, 2 Flat Screen TVs, Nespresso machine, iPod docking station, extra bathroom amenities, bathrobe and slippers and free WIFI. Up to 2 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 630 rooms
  • 8 rooms for people with reduced mobility
  • 374 family rooms
  • 12 connecting rooms
  • 630 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • Brazilian
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

40 Meeting rooms

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Board games available
  • Green area
  • Tourist guide for families

Well-being

In balance @ Novotel

  • On site
  • On site
  • Indoor parking
  • Private
  • 240 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.9 ft

  • Parking pricing: 47.76 € 40 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Bus parking

Security

  • Extinguisher
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

AROMA RESTAURANT

Photo out of - AROMA RESTAURANT

Aroma Restaurant is open daily for breakfast and dinner. Join us in stylish surroundings and pull up a chair for a delicious meal, anytime of the day. Our modern Hammersmith hotel restaurant boasts an international menu with options for all.

Cooking style
International
Capacity
210
Accessibility
Accessible service
1 Shortlands, Hammersmith, W6 8DR London, United Kingdom
Telephone +44 20 8237 7522
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Aroma Restaurant is open daily for breakfast and dinner. Join us in stylish surroundings and pull up a chair for a delicious meal, anytime of the day. Our modern Hammersmith hotel restaurant boasts an international menu with options for all.

Our Mirrors Bar and Terrace is the heart of the hotel, with a warm and inviting atmosphere and indoor and outdoor seating to cater for all weather. Order international dishes, bar snacks, beer, wine, spirits or cocktails and relax.

For our guests who wish to maintain their fitness regime, whilst away from home, our well-equipped 'In Balance' Fitness Suite is the perfectly convenient place to train.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,775 reviews

Customer review rating 4.5/5

Robert W. Couples - Confirmed reviews ALL

Dear Robert W., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and suitable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Christopher M. Couples - Confirmed reviews ALL

Dear Christopher M., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and enjoyed the polite service on the ninth floor. We apologize for the inconvenience you experienced with the replenishment of tea, milk, and snacks. Your comments are valuable, and we will take them into consideration to enhance our guest experience in the future. We are glad you appreciated our car parking facilities as well. Kind regards, The Novotel London West Team

Customer review rating 4.0/5

Philippe D. Business - Confirmed reviews ALL

Dear Philippe D., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London West. We are pleased to hear that our location is convenient for your office. I apologize for the oversight regarding the amenities in your executive room. It is our standard to provide a selection of drinks and snacks, along with slippers for added comfort. Your feedback will be shared with our housekeeping team to ensure improvements in this area. Additionally, I regret to learn about the delay you experienced with your room service. We strive to provide timely service, and your comments will help us enhance our efficiency. I appreciate your thoughts on the wine voucher. While we aim to offer a selection that suits a variety of tastes, we understand your preference for a more personalized option. Thank you once again for your insights. We look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 1.5/5

Lewis M. Business - Confirmed reviews ALL

Dear Lewis M., Thank you for your feedback. We regret to learn about your experience with the room quality and your dining order. Our team strives to maintain high standards, and your comments will be taken into consideration to improve our services. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Phillips N. Solo - Confirmed reviews ALL

Dear N. Phillips, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed your comfortable accommodations. It is always a pleasure to welcome returning guests, and we look forward to your next visit. Kind regards, The Novotel London West Team

Dear Robert W., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and suitable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Christopher M. Couples - Confirmed reviews ALL

Comfortable room, polite service, nice and quiet on the ninth floor. Only one little niggle. You are always stinting with teabags and milk for the hospital tray, but on the second day they had not been replenished. It took ages even to enquire about them, and they took ages to be delivered to us -- and no replenishment of snacks. But that was the only disappointment, and the car parking is always such a great bonus.

Dear Christopher M., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and enjoyed the polite service on the ninth floor. We apologize for the inconvenience you experienced with the replenishment of tea, milk, and snacks. Your comments are valuable, and we will take them into consideration to enhance our guest experience in the future. We are glad you appreciated our car parking facilities as well. Kind regards, The Novotel London West Team

Customer review rating 4.0/5

Philippe D. Business - Confirmed reviews ALL

As usual, I had an executive room ... however, this time there was no additional drinks or snack, even no slippers which is so inconvenient (having to walk on the carpet bare feet). Also, it took over 30' to get my room service ... Finally, not asking for cleaning during the stay provides a glass of wine voucher ... I actually would prefer a £voucher so we can select the desired wine (the proposed one (Merlot for red & Pinot Griego for white) not corresponding to my taste (you see, I didn't say they were bad ;-) )

Dear Philippe D., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London West. We are pleased to hear that our location is convenient for your office. I apologize for the oversight regarding the amenities in your executive room. It is our standard to provide a selection of drinks and snacks, along with slippers for added comfort. Your feedback will be shared with our housekeeping team to ensure improvements in this area. Additionally, I regret to learn about the delay you experienced with your room service. We strive to provide timely service, and your comments will help us enhance our efficiency. I appreciate your thoughts on the wine voucher. While we aim to offer a selection that suits a variety of tastes, we understand your preference for a more personalized option. Thank you once again for your insights. We look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 1.5/5

Lewis M. Business - Confirmed reviews ALL

Check in asked for card details yet it's a corporate account Dinner thought id make it simple and get chicken wings , chips arrived cold , wings bloody !

Dear Lewis M., Thank you for your feedback. We regret to learn about your experience with the room quality and your dining order. Our team strives to maintain high standards, and your comments will be taken into consideration to improve our services. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Phillips N. Solo - Confirmed reviews ALL

Attending Pen show so a returning customer.

Dear N. Phillips, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed your comfortable accommodations. It is always a pleasure to welcome returning guests, and we look forward to your next visit. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Maarten P. Business - Confirmed reviews ALL

Nice stay, comfortable hotel, great location

Dear Maarten P., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found our accommodations comfortable and appreciated our great location. We look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 3.0/5

Kirit D. Couples - Confirmed reviews ALL

Initial room was found to be quite dirty and was located much further away from the lifts. Being a loyalty member of Accor, I would have expected the check-in desk operator to flag up my details and the least given us decent room and not much of a walk from the lifts. After complaining the second check-in receptionist was quite helpful and did her utmost to assist, judging that both my wife and myself being elderly folks.

Dear Kirit D., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your loyalty as an Accor member and regret that your initial room did not meet our cleanliness standards and was located further from the lifts. We strive to provide our valued guests with the best accommodations, and it is disappointing to hear that we fell short during your visit. We are pleased to know that our second check-in receptionist was able to assist you effectively. Your comments will be taken into consideration as we continuously seek to enhance our services. Kind regards, The Novotel London West Team

Customer review rating 3.0/5

Jon T. Business - Confirmed reviews ALL

was just ok, no facecloths, breakfast quality was ok not great. eggs we oily and undercooked, fruit selection very basic, used to have some snacks in the room but not anymore which was a highlight last time, coffee was very good, staff were pleasant , had to keep getting room card adjusted to let me in gym, this was a pain

Dear Jon T., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our location, cleanliness, and the quality of our coffee. However, we regret to hear that some aspects, such as the breakfast selection and the availability of facecloths, did not meet your expectations. Additionally, we apologize for the inconvenience you experienced with your room card access to the gym. Your comments will be taken into consideration as we strive to enhance our guests' experiences. Kind regards, The Novotel London West Team

Customer review rating 0.5/5

M F. C. Business - Confirmed reviews ALL

the room was not cleaned properly and the not well maintained

Dear M F. C., Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your comments are valuable as we strive to enhance our guest experience. Kind regards, The Novotel London West Team.

Customer review rating 5.0/5

William H. Couples - Confirmed reviews ALL

Nice location. Close to many areas we wanted to see.

Dear William H., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. We look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 5.0/5

Fevzi Y. Couples - Confirmed reviews ALL

All was brillant actually

Dear Fevzi Y., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated the warm welcome. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Luis H. Business - Confirmed reviews ALL

amazing staff and rooms

Dear Luis H., Thank you for your kind words regarding your experience at Novotel London West. We are delighted to hear that you found our hotel perfect for events and that our staff and accommodations met your expectations. Kind regards, The Novotel London West Team

Customer review rating 4.0/5

Ruben V. Friends - Confirmed reviews ALL

My stay at Novotel was very comfortable overall. The staff were pleasant, the location was great, and I slept really well in a decent room. The only downsides were that the WiFi signal was poor and kept disconnecting, and my room was a bit of a far walk from the elevator. Otherwise, everything was wonderful!

Dear Ruben V., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found your stay comfortable and appreciated our pleasant staff and great location. We sincerely apologize for the inconvenience you experienced with the WiFi connection and the distance of your room from the elevator. Your comments are valuable and will be taken into consideration as we continuously strive to enhance our services. Kind regards, The Novotel London West Team

Customer review rating 5.0/5

Jeanette L. Solo - Confirmed reviews ALL

I had a great time at this hotel my 2nd time staying here

Dear Jeanette L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed your experience. It is always a pleasure to welcome returning guests, and we look forward to your next visit. Kind regards, The Novotel London West Team

Customer review rating 5.0/5

Helen H. Couples - Confirmed reviews ALL

our stay started really well with a fantastic check in from the very lovely Evi. Our room was really good and had everything you could wish for, breakfasts had many nice choices and was very well organised. We would definitely use this hotel again

Dear Helen H., Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your experience, particularly the warm welcome from Evi and the variety offered at breakfast. We look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 4.0/5

Philip C. Families - Confirmed reviews ALL

Very nice...freindluly staff

Dear Philip C., Thank you for your kind words regarding our location and the friendliness of our staff. We are pleased to hear that you enjoyed your stay and found our hotel convenient for your needs. We look forward to welcoming you back in the future. Kind regards, The Novotel London West Team

Customer review rating 4.0/5

John S. Solo - Confirmed reviews ALL

The staff as always were excellent, polite, professional, helpful and best of all cheerful. The room 7071 was a bit past its best, the shower screen did not stop the floor from, becoming very slippery, the carpet was somewhat rucked up and a bit threadbare and old. On the plus side the bed was very comfortable and the air con worked to get the temperature down to a comfortable temperature for me, and the room well cleaned as always. All in all I was happy with things but it was not up to the standard I had come to know. I appreciate that the hotel is being renovated a bit at a time, or that is how it seems, during my previous stays and this time I might have got a room waiting for work.

Dear John S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our staff provided you with excellent service and that you found the bed comfortable and the room well cleaned. We sincerely apologize for the condition of room 7071, as it seems the shower screen and carpet did not meet your expectations. We understand how important these aspects are for a pleasant stay. Your observations about the renovations are appreciated, and we are continuously working to enhance our facilities. We value your insight and will certainly take your comments into consideration as we move forward with our improvements. Thank you once again for your kind words about our team. We look forward to welcoming you back in the future and hope to provide you with a stay that meets your expectations in every way. Kind regards, The Novotel London West Team

Customer review rating 4.0/5

Graham J. Couples - Confirmed reviews ALL

Generally very good. Breakfast a little sparse and confusing “room make up “ sevice

Dear Graham j., Thank you for your positive feedback regarding our location and overall service. We appreciate your comments about the breakfast selection and the clarity of our room service procedures. Your insights are valuable as we continually strive to enhance our guest experience. Kind regards, The Novotel London West Team

Customer review rating 5.0/5

Gareth L. Couples - Confirmed reviews ALL

Delighted with the reception after a long journey - thanks Waqas! Friendly staff throughout the stay. Nice, lively bar and terrace area. Quiet room.

Dear Gareth L., Thank you for your kind words. We are pleased to hear that you enjoyed our location and the service provided by our staff. It is wonderful to know that you found our bar and terrace enjoyable, as well as your room's tranquility. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Karl B. Solo - Confirmed reviews ALL

For the price Breakfast would have been better with scrambled eggs instead of those squares of eggs? that did not taste good. Coffee was delicious

Dear Karl B., Thank you for your feedback regarding the breakfast options. We appreciate your suggestion about scrambled eggs and will take it into account as we continually strive to improve our offerings. We are glad to hear you enjoyed the coffee. Kind regards, The Novotel London West Team

Other web-users rate our hotel

  • 2,931 reviews 9.4/10 Location
  • 4,004 reviews 6.1/10 Room
  • 6,125 reviews 8.7/10 Service
  • 74 reviews 5.3/10 WiFi
  • 1,722 reviews 5.5/10 Cleanliness
  • 1,430 reviews 7.2/10 Breakfast
  • 91 reviews 8.8/10 Wellness Area

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