Novotel London West 4 stars

Customer review rating (ALL Rating) 4.0/5 2,025 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,025 reviews

TripAdvisor Rating  4.0/5  5,536 reviews

Functional, convenient

TripAdvisor rating 4.0/5

Geraint W Couples - TripAdvisor review

Fine as a bed for the night. The rooms are perfectly adequate though it was quite chilly overnight with no extra bedding to add warmth. The room aircon/heating didn’t seem to make much difference. Breakfast selection was quite good though the restaurant at 8.30am was very busy and we had to queue for 10 minutes to get a table. Some customers were turned away and advised to collect their food and eat it in the bar area. Because it was so busy, some food items ran out - no pastries at all for example. The quality of the food was pretty good. Reception staff on arrival was a little unsmiling but plenty of smiles on checking out. It’s in a convenient location, just a few minutes walk from the main shopping street and underground station.

Dear Geraint, Thank you for taking the time to share your review. It's great to know that you found our location to be ideal for your requirements. However, we are sorry that your recent stay at our hotel didn't meet all your expectations and that you felt we fell short of our high service standards. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. Rest assured that we will use your feedback to address this matter with our team. We hope we will have the opportunity to see you again in the future. Best regards, Ashleigh Hector, Guest Relations Executive

Broken promises

TripAdvisor rating 2.0/5

Ctoopid R Couples - TripAdvisor review

The promise of minibar replenishment was inconsistent as some days it was replenished and others weren't.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about the inconsistencies you encountered with the minibar service in your room. Our aim is to provide a seamless and comfortable stay for all our guests, and it appears we fell short in this aspect. We appreciate your bringing this to our attention and will ensure more consistent checks are implemented. We look forward to welcoming you very soon. Best regards, Ashleigh Hector, Guest Relations Executive

It’s ok

Customer review rating 3.5/5

Jmt Families - Confirmed reviews ALL

Our family had 3 rooms for a week. The annoying thing was the room keys. 1 room lock on arrival needed battery replaced which is understandable. Most keys are no longer invalidated by a mobile phone but not here. Even when you place your key in a separate purse pocket away from your phone they didn’t work. The need to have them re keyed was a constant I could have done without. Food was nothing special and food service in bar was slow… a woman in the bar waited 1 hr for her pasta, we tried fries, sandwich & salad and Sunday buffet was good. We didn’t try their “fine dining “. Room Cleaners were good, bed was comfortable and showers were hot. Rooms were cool as I think they turned on the heat only at night. The family wedding venue was close so it fit our needs. We stayed in executive room so they replenished waters and coffee daily which was nice. Ok for a couple of nights but I wouldn’t spend a week there without a specific need in Hammersmith. The street food just outside of hotel was very good. Close to tube.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you appreciated the comfort of our beds and the hot showers in your rooms, as well as the diligent work of our room cleaners. It is wonderful to know that the daily replenishment of waters and coffee in your executive room added to your comfort. However, we are sorry to hear about the issues you encountered with the room keys and the room temperature. We understand how such inconveniences can impact your stay, and we apologize for the frustration caused. Additionally, we regret any confusion during the check-in process and the delay in communication regarding your overnight hold request. Our aim is to provide seamless service, and it seems we fell short in these areas. Your comments have been taken to heart, and we will work diligently to ensure better coordination and communication among our morning staff and throughout our team. Nonetheless, we are delighted that the proximity of the hotel to the family wedding venue was convenient for you and that the local street food enhanced your stay. The location of our hotel is indeed ideal for guests looking to explore Hammersmith and nearby attractions. We hope the executive room amenities and the prime location will encourage you to consider us for your future travels. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Anastasios Agiannitis, Guest Relations Manager

Good location but dated.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Centrally located with good event facilities. Room was comfortable but dated.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. It's rewarding to read your positive feedback about our convenient location, however, we have duly noted your concern and will use your feedback to assess the situation as we make improvements to our facilities. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Ashleigh Hector, Guest Relations Executive

Good Accommodation Experience for Leisure Trip

Customer review rating 5.0/5

Ry Friends - Confirmed reviews ALL

Hotel location is good. Staff is nice and helpful. The twin-bed room is very good with spacious. Bath facilities and others are well-prepared. Will re-visit in next time.

Dear Guest, Thank you very much for your kind review. We are thrilled to hear about your positive stay with us. We are delighted that you appreciated the convenient location of our hotel, just a five-minute walk from Hammersmith Underground Station and close to the vibrant Westfield London. Our dedicated team strives to provide exceptional service, and it is wonderful to know their efforts have made an impact on your visit. We take great pride in offering spacious and well-equipped rooms, complete with comfortable bedding and modern amenities, and it's great that these aspects contributed to your enjoyable stay. It would be a pleasure to welcome you back. Best wishes, Charan Burra, Guest Relations Executive

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Other web-users rate our hotel

  • 2,124 reviews 9.4/10 Location
  • 2,892 reviews 6.2/10 Room
  • 2,995 reviews 8.1/10 Service
  • 63 reviews 6.2/10 WiFi
  • 1,191 reviews 8.4/10 Breakfast
  • 1,093 reviews 6.3/10 Cleanliness
  • 55 reviews 8.7/10 Wellness Area

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