Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,699 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,699 reviews

TripAdvisor Rating  3.8/5  5,810 reviews

Niam needs training on how to manage people when he’s tired.

TripAdvisor rating 1.0/5

John P TripAdvisor review

I had a great night out for Christmas but Niam the night manager has 0 respect or understanding for guest who are looking for staff to help. He was tired and bad mannered. 0 ability for respect yuck yuck yuck

Customer review rating 4.5/5

Marilyn M. Business - Confirmed reviews ALL

Great hotel, great staff

Dear Marilyn, It was a pleasure to receive this great review. It’s wonderful to know your stay at Novotel London West was enjoyable. We are glad you found our team welcoming and our location convenient for your business needs. As Classic members like you help our loyalty programme thrive, we appreciate your continued support. Thank you for recommending us and Accor. We hope to welcome you back soon, whether for business or leisure. We look forward to welcoming you back on a future occasion. Best regards, Anna Alves, Assistant Guest Relations Manager

Run away as quickly as you can … unless you like your things stolen and deposit conducted

TripAdvisor rating 1.0/5

123456789aaaaaa TripAdvisor review

We have a THEFT experience at Novotel West London when we stayed there last week. The housekeeping staff went to our room touched my wife’s items and we could tell as it was not in the original position. We complained to the reception the same night and the next morning this housekeeping staff kept giving us a stare. Although we specify no housekeeping thereafter they keep breaking into the room. Ultimately when we check out my wife realized she lost her CD bracelet worth 500 pounds. We did make a police report and reach out to the hotel via Expedia but the hotel refused to reply. This is a true story not a made up one. Please see photo below ro show that we really stayed at Novotel West London last week. Secondly I was also charged a $150 pound deposit. After reading horror story that deposits are not returned I requested to pay via cash but was turned down flatly. At the last day of checkout I reminded the staff to cancel the transaction and they say they will do it but I told them I will inform Expedia if not done so. The staff said no need contact them will do. I’m sure she is worried by Expedia as shortly in 10 mins I received the cancellation. Book at your own risk if you want your things stolen or deposit potentially confiscated Such a dishonest establishment and should not be undertaken Novotel.

Customer review rating 4.5/5

Christine D. Business - Confirmed reviews ALL

This was not my first visit. The hotel is on a great location if you want central London - Picadilly line 5 minutes walk. Hotel is huge, suites excellent value. This is not a five star hotel but it is great value and in a great location. Reception and check in - there can be a wait but Maria was excellent Downsides - food awful in Artisan Reatuarant. Muscles tiny abs overcooked, tomahawk pork almost inedible. Waiter apologised and suggested we tried the other restaurant. Bar turns into a loud cocktail bar for the evening so expect loud pounding music and lights…..

Dear Christine, Thank you for so positively reviewing your stay. We’re delighted your recent stay met your expectations. Your continued trust in our hotel means a lot to our team. It’s wonderful you found our suites to offer great value and enjoyed Maria’s excellent service during check-in. We always aim to make arrivals smooth and welcoming for our guests. That said, we regret any inconvenience experienced with our dining options. Our chefs strive to maintain high standards, and we’ll share your feedback directly with them. Regarding internet speeds, we’re exploring upgrades to enhance connectivity for all our visitors. Please feel free to share your opinion with us in detail on email at h0… Nonetheless, we’re thrilled our location continues to serve your London needs so well. Having the Piccadilly line so close makes exploring the city wonderfully convenient. We look forward to welcoming you back in the future. Kind regards, Ioannis Tsintilas, Guest Relations Coordinator

Customer review rating 5.0/5

Justin Y. Business - Confirmed reviews ALL

Friendly check-In. Convenient parking space. Close to Hammersmith Station. Clean rooms.

Dear Justin, Thank you very much for your kind feedback. We’re thrilled to hear you had such a positive stay at Novotel London West. It was a pleasure to learn you found our accommodations comfortable and appreciated our breakfast offerings. We take pride in providing convenient amenities like on-site parking and easy access to transport links, which seem to have enhanced your business trip. Thank you again for your loyalty as a Silver ALL Accor member. We hope to welcome you back soon. We hope to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

  • 2,482 reviews 9.4/10 Location
  • 3,202 reviews 6.4/10 Room
  • 4,148 reviews 8.6/10 Service
  • 66 reviews 5.7/10 WiFi
  • 1,262 reviews 6/10 Cleanliness
  • 1,245 reviews 8.3/10 Breakfast
  • 74 reviews 8.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.