Novotel London West 4 stars

Customer review rating (ALL Rating) 4.1/5 3,905 reviews

Best price
guarantee
Novotel London West - Image 1
Novotel London West - Image 2
Novotel London West - Image 3
Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with Twin Beds

Photo out of - Superior room with Twin Beds

Enjoy modern decor and ergonomic comfort. Twin beds, ensuite bath or shower, large flexible work area, 55inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee. Up to 2 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

Accessible rooms feature alarm cords, shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request. Up to 2 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy modern decor and ergonomic comfort. 2 Single beds and Single Sofa bed, ensuite bath or shower, large flexible work area, 55 inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee. Up to 3 people maximum

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy modern decor and ergonomic comfort. Queen bed, ensuite bath or shower, sofa bed, large flexible work area, 55inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee. Up to 3 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy modern decor and ergonomic comfort. Queen bed, ensuite bath or shower, sofa bed, large flexible work area, 55inch LCD TV, free WIFI, hairdryer, iron, safe, tea and coffee.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Executive rooms features with added products and services. Coffee machine, Ipod docking station, extra bathroom amenities, bathrobe and slippers, free WIFI and complimentary water. Up to 2 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Executive rooms features with added products and services. Queen bed, Sofa Bed, Coffee machine, Ipod docking station, extra bathroom amenities, bathrobe and slippers, free WIFI and complimentary water. Up to 3 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Located on the highest floor, a modern design with home comforts. Enjoy the 55" inch TV, free WIFI, iPod docking station, Nespresso machine, safe, extra amenities, bathrobe and rain shower. Up to 2 people maximum

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Located on the highest floor, a modern design with home comforts. Enjoy the 55 inch TV with media hub, free WIFI, iPod docking station, Nespresso machine, safe, extra amenities, bathrobe and rain shower. Max 3 adults or 2 adults and 2 children

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

The Suite includes a bedroom, living room and bathroom. It offers comfortable and flexible facilities, 2 Flat Screen TVs, Nespresso machine, iPod docking station, extra bathroom amenities, bathrobe and slippers and free WIFI. Up to 2 people maximum.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 630 rooms
  • 8 rooms for people with reduced mobility
  • 374 family rooms
  • 12 connecting rooms
  • 630 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • Brazilian
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

40 Meeting rooms

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Board games available
  • Green area
  • Tourist guide for families

Well-being

In balance @ Novotel

  • On site
  • On site
  • Indoor parking
  • Private
  • 240 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.9 ft

  • Parking pricing: 47.86 € 40 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Bus parking

Security

  • Extinguisher
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

AROMA RESTAURANT

Photo out of - AROMA RESTAURANT

Aroma Restaurant is open daily for breakfast and dinner. Join us in stylish surroundings and pull up a chair for a delicious meal, anytime of the day. Our modern Hammersmith hotel restaurant boasts an international menu with options for all.

Cooking style
International
Capacity
210
Accessibility
Accessible service
1 Shortlands, Hammersmith, W6 8DR London, United Kingdom
Telephone +44 20 8237 7522
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Aroma Restaurant is open daily for breakfast and dinner. Join us in stylish surroundings and pull up a chair for a delicious meal, anytime of the day. Our modern Hammersmith hotel restaurant boasts an international menu with options for all.

Our Mirrors Bar and Terrace is the heart of the hotel, with a warm and inviting atmosphere and indoor and outdoor seating to cater for all weather. Order international dishes, bar snacks, beer, wine, spirits or cocktails and relax.

For our guests who wish to maintain their fitness regime, whilst away from home, our well-equipped 'In Balance' Fitness Suite is the perfectly convenient place to train.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,905 reviews

Customer review rating 1.0/5

Julie K. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Isabella B. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Zubel T. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Sandra D. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Mark M. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Isabella B. Business - Confirmed reviews ALL

Checkin very complicanted, food ok, hotel was not able to manage the number of guests, buffet empty,

Customer review rating 1.5/5

Zubel T. Business - Confirmed reviews ALL

The carpet condition was not acceptable. Stains are visible from cleaning the carpet by bleach. Toileters are basic. No hair conditioner is available. Bed pillows not comfortable. Quality and variety of breakfast very basic. We had a corporate event at this hotel that included catering. The food was awful. I will not recommend this hotel to anyone.

Customer review rating 4.0/5

Sandra D. Families - Confirmed reviews ALL

Nice neighborhood, big rooms, restaurant enough place and very good breakfast. There is really enough for everybody, even a tough for gluten free. Just a little pity: cold was coming from the window when stores are open and TV was not working really fine.

Customer review rating 1.5/5

Mark M. Business - Confirmed reviews ALL

no usb point in room and iron didn't work

Customer review rating 3.0/5

Frederic L. Business - Confirmed reviews ALL

I arrive in the room, unexpectably, there is a card key over the bed, as if another person has been in the room, the two basket-style trash contain the papers (one in the room, one in the bathroom), the sink of the bath tub is leaking, one of the slats in the bed frame lies under the bed... the rest was OK, no originality, no detail that make love you the hotel, I was there for professional travel so in the end no problem.

Customer review rating 4.5/5

Cecile M. Solo - Confirmed reviews ALL

Second year in a row that I stay after a bus tour with Cosmos.

Customer review rating 3.5/5

Mark S. Couples - Confirmed reviews ALL

Breakfast advised as 6:30 to 10am. After a late night arrived at 9:50am and by 10am all the food was taken away / curtained off !!! So 10am means you need to be there for 9:30am - would be clearer if this was stated.

Customer review rating 2.5/5

Nikos C. Business - Confirmed reviews ALL

During my arrival, receptionist didn't put my registration number for validation. This was saved by the receptionist in the morning, who came to save the case. I hope, at least I'm not going to get a ticket and he was not too late. The weird thing is during the night, I went to the reception and asked the night receptionist for more information regarding the IoH event. He had no clue! Walked a little bit further just to see the signs and get the answers myself. Then during the breakfast, I must admit, I arrived just after 9:30. Host didn't even looked up to greet me, just carried on looking at the screen. I'm lactose intolerant and there was no lactose free option on the buffet. Also when I went to get some additional breakfast, they pulled the curtains and nothing was available. I get it, you need to close and setup for lunch, but a head's up or acknowledgement before you close would be fantastic. I went somewhere else to grab a bite. I'm a hospitality professional and I really know how hard the job can be sometimes, but many of these things are basics.

Customer review rating 3.5/5

Alison M. Solo - Confirmed reviews ALL

Excellent location. Very close to the Tube and Bus station making transport into the city very easy. My room was a little bit tired and could do with a fresh up, but was comfortable and suited my stay perfectly.

Customer review rating 4.5/5

James S. Families - Confirmed reviews ALL

Great stay in a comfortable and clean room. The hotel is large but this did not create any disturbances at night. Great location and lovely bar and lobby. The breakfast could have been better and served for an extra half an hour over holiday periods as it ended promptly at 10am.

Dear James S., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and enjoyed our location and facilities. We appreciate your suggestion regarding extending breakfast hours during holiday periods, and we will certainly take it into consideration for future planning. Your insights are invaluable in helping us enhance our guest experience. Kind regards, The Novotel London West Team

Customer review rating 1.0/5

Inaamullah R. Families - Confirmed reviews ALL

Room carpet was dirty with marks, alcohol in fridge. Ask reception regarding both but did nothing about carpet and did not to remove alcohol.

Dear Inaamullah r., Thank you for your feedback. We regret to learn about the cleanliness issues you experienced in your room and the lack of response from our team. Your comments will be reviewed as we strive to enhance our guests' experience. If you wish to discuss your experience with us, please do not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Customer review rating 3.5/5

George B. P. Families - Confirmed reviews ALL

Hotel is very well located, nice staff, cleaning not that good from my point of view, extendable couch uncomfortable, old furniture, elevators old and not working at capacity, however overall price is good for what it has to offer.

Dear George B. P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and staff. However, we acknowledge your concerns about the cleanliness and comfort of the furnishings. Your comments will be taken into consideration as we strive to enhance our guests' experiences. Kind regards, The Novotel London West Team

Customer review rating 3.0/5

Niko S. Families - Confirmed reviews ALL

We had to change 2 rooms because of the bad hygiene of the room. Definitely needs some chemical cleaning. The last room was ok.

Dear Niko S., Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay and appreciate your understanding as we worked to find a satisfactory room for you. Your comments will be taken into consideration as we strive to improve our standards. if you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Kind regards, The Novotel London West Team

Customer review rating 2.5/5

Emma W. Families - Confirmed reviews ALL

Loved the restaurant and downstairs but sadly this time our room was shabby and not maintained

Dear Emma W., Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your room did not meet your expectations. It is encouraging to know that you enjoyed our restaurant and amenities. Your comments will be considered as we continue to enhance our guest experience. Kind regards, The Novotel London West Team

Customer review rating 3.5/5

Claire M. Couples - Confirmed reviews ALL

I chose the hotel for its location and convenience with parking. However the room was dated and very basic for an 'Executive' room.

Dear Claire M., Thank you for sharing your feedback regarding your recent stay. We regret that the room did not meet your expectations, especially considering the convenience we aim to provide. Your comments will be reviewed as we continually strive to enhance our guest experience. Kind regards, The Novotel London West Team

Customer review rating 3.5/5

Jeremy R. Couples - Confirmed reviews ALL

Light in room temperamental, room could could do with being refurbished

Dear Jeremy R., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We are continuously evaluating our facilities to enhance guest experiences and will take your suggestions for refurbishment into consideration. Kind regards, The Novotel London West Team

Customer review rating 5.0/5

Emma C. Families - Confirmed reviews ALL

Maria on reception was so courteous and helpful and we were delighted to be upgraded. Such a comfortable bed and spotless. All the staff are polite and efficient.

Dear Emma C., Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed your upgrade and found our staff, particularly Maria, to be courteous and helpful. Your feedback on the comfort and cleanliness of your room is greatly appreciated. Kind regards, The Novotel London West Team

Customer review rating 3.5/5

Jan P. Couples - Confirmed reviews ALL

When checking in we got an upgrade. Nice :-) but we had ordered separate beds, something we didn't get in the updagraded room. Would have been good to have been given the choice.

Dear Jan P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the upgrade. However, we regret that the room configuration did not meet your expectations. Your comments about choices at check-in are noted, and we will consider them for future improvements. Kind regards, The Novotel London West Team

Customer review rating 4.5/5

Jannie D. B. Business - Confirmed reviews ALL

Good and clean hotel. I had no hay fever or sinus issues from the pillows, duvet, curtains or carpets. Everything was provided to make my stay comfortable. The staff is extremely friendly yet very professional. On the negative side: the Nespresso device does not heat the coffee sufficiently. The ironing board was not working properly and it’s mechanism was collapsing plus the iron was handcuffed to the board making ironing difficult. The windows is fitted with a kiddy lock.

Dear Jannie D. B., Thank you for your positive feedback regarding your stay at Novotel London West. We are delighted to hear that you found the hotel clean and comfortable, and that our staff provided you with friendly and professional service. We appreciate your comments regarding the Nespresso device and the ironing board. Your insights are valuable and will be shared with our maintenance team for further evaluation. Additionally, we understand the importance of safety features, such as the kiddy lock, and we strive to ensure they are effective and non-intrusive for all our guests. Kind regards, The Novotel London West Team

Other web-users rate our hotel

  • 2,953 reviews 9.4/10 Location
  • 4,039 reviews 6.2/10 Room
  • 6,186 reviews 8.7/10 Service
  • 72 reviews 5.3/10 WiFi
  • 1,736 reviews 5.5/10 Cleanliness
  • 1,440 reviews 7.3/10 Breakfast
  • 89 reviews 8.7/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in London Hotels