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Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,265 reviews
Novotel London West
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 22 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Accessible Twin room

  • Max. number of persons: 2
  • Area: From 23m²

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN

Type of cuisine: International

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly. It gives each dish a unique and very natural flavour, evoking a feeling of

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,265 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,064 reviews

Great welcome and nice room with a view

Customer review rating 4.1/5

Wilberth B. Business - 24/02/2020 Confirmed reviews ALL

Very much enjoyed my stay at the Novotel. Room at 8th floor gave a fantastic view on the city. Enjoyed a nice dinner with drink in the restaurant. Also the bar was very cosy.

Friendly staff great location

Customer review rating 4.1/5

M. S. Families - 24/02/2020 Confirmed reviews ALL

Front desk very helpful and friendly Good breakfast Great location

Dear M., Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will share this feedback with our fantastic Team. Thank you once again and have a great week ahead . Warm regards, Alicja Marcinkowska Guest Experience Officer

Dated rooms

Customer review rating 4.1/5

M. Couples - 24/02/2020 Confirmed reviews ALL

The rooms are very dated.... and not as good as other hotel stays And not worth the rates

No Major Issues

Customer review rating 4.1/5

Anonymous Solo - 24/02/2020 Confirmed reviews ALL

This is a big hotel, and there were queues to check in, but staff were polite and friendly. The rooms are standard Novotel, spacious and clean, but very overheated, even with aircon on. Breakfast absolutely lovely.

Dear Mellon p., Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great location

Customer review rating 4.1/5

John Couples - 24/02/2020 Confirmed reviews ALL

Stayed one night for a concert at the Apollo. Very convenient

Dear John , Thank you for the kind words, John! We’re so happy that you've had a good stay here with us at Novotel London West . Thank you again! Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great staff

Customer review rating 4.1/5

Darren S. Business - 24/02/2020 Confirmed reviews ALL

The staff at the hotel are fantastic, especially Alicja and Olaia in guest relations they really make the experience more personal and enjoyable. Sam in the bar also gives fantastic customer service. One area that could be improved is the queue for check-in, there is no order to it. People just go to the first available desk but others can be queuing for several minutes prior. There needs to be a roped system to show the direction of queue. Its also can be frustrating when you have to stand in the queue when you have completed on-line check-in.

Customer review rating 4.1/5

Anonymous Friends - 24/02/2020 Confirmed reviews ALL

Kind and friendly staff. Felt well looked after right from check in. Nice bar area, restaurant and bedrooms

Dear Anne , hank you for taking the time to write an amazing review! I am so glad to hear that you enjoyed your stay with us and our hospitality. I will definitely share your feedback with our amazing Team and I am sure all will be thrilled to read it. Once again thank you and hope to welcome you again in our hotel. Have a great week ahead, Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent stawy

Customer review rating 4.1/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

The hotel was clean, breakfast was excellent and everything worked great. Staff was very friendly.

Dear Sari, Thank you for choosing our hotel, and for taking the time to write this positive review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will share this feedback with the entire team. Thank you once again and have a great day ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Enjoyable stay

Customer review rating 4.1/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

welcoming and helpful staff in all areas. Bright , clean comfy room with excellent facilities Good room service with good quality food

Dear Alyson , Thank you for taking the time to write an amazing review! I am so glad to hear that you enjoyed your stay with us and our hospitality. I will definitely share your feedback with all my colleagues and I am sure all will be thrilled to read it. Once again thank you and hope to welcome you again in our hotel. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great location for work and wek ends

Customer review rating 4.1/5

Chris Friends - 24/02/2020 Confirmed reviews ALL

I stay when ever in london for work or pleasure and love the fact you can park the car and go with your business or pleasure

Dear Christopher , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a Lovely day. Warm regards, Alicja Marcinkowska Guest Experience Officer

Good

Customer review rating 4.1/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Good

Dear S. , Thank you very much for your positive review. It was such a pleasure to read. I have shared this feedback our entire Team and they are extremely happy to read it. we really hope to see you once again . Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Good quality hotel in Hammersmith

Customer review rating 4.1/5

Gordon M. Business - 23/02/2020 Confirmed reviews ALL

Business trip, I stay regularly in the area.

Dear Gordon, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Close to my event & the tube!!

Customer review rating 4.1/5

Laureen C. Solo - 23/02/2020 Confirmed reviews ALL

I enjoyed my stay. Beds could be more comfortable.

Dear Laureen , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Great conference venue.

Customer review rating 4.1/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Everything was very good. The only one area where things could have been improved would have been to have more staff on duty during the busy check-out period on Friday morning - there was a long delay.

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Very dissapointed

Customer review rating 4.1/5

S D. Families - 22/02/2020 Confirmed reviews ALL

Poor customer service, we had problems with our room which were not dealt with. Our room was not cleaned properly, our sheets were not changed and our tea and coffee were not replenished

Family stay made easy

Customer review rating 4.1/5

Anonymous Families - 22/02/2020 Confirmed reviews ALL

Stayed as a family of 4. Perfect for what we needed, well located etc. Breakfast was quick and easy which is much needed with kids. Bar meal was good. Hotel room was a bit tired compared to other Novotel hotels I have stayed in, room was comfortable enough though. I would stay again and would recommend to other families.

Dear David , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Good location, good value

Customer review rating 4.1/5

Paul H. Families - 22/02/2020 Confirmed reviews ALL

This hotel is a little walk from the tube station where there are lots of shops and places to get food including a Tesco store.

Dear Paul , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer
Customer review rating 4.1/5

Craig S. Business - 22/02/2020 Confirmed reviews ALL

People were nice but room was old, stained and not well equipped. Curtains were falling off so didn;t cover windows fully

Dear Craig. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing some of the upgrades to the property within the next couple of months. Once again please accept our sincere apologies and thank you again for taking the time to give us your feedback Have a great evening. Warm regards, Alicja Marcinowska Guest Experience Officer

Excellent location for my purposes

Customer review rating 4.1/5

Robert D. Friends - 21/02/2020 Confirmed reviews ALL

First class service and room.

Dear Robert , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Ideal location for Apollo Theatre, Hammersmith concerts.

Customer review rating 4.1/5

Ralph75 Couples - 21/02/2020 Confirmed reviews ALL

Welcoming and helpful staff. Excellent facilities for parking, light eating and bar all in one place. Room clean and tidy with all the amenities needed for a one night stay.

Dear Ralph , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer
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