Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,935 reviews

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Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,935 reviews

Customer review rating 2.0/5

Jennifer S. Families - Confirmed reviews ALL

Shower broken, shower door didn't contain water either so water all over floor of you took a shower. House keeping woke us up on day of check out knocking on the door repeatedly, early till we got up and opened the door. They asked us what time we were leaving so they could clean the room. This was several hours before allocated check out time

Dear Jennifer S., Thank you for providing your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the shower issues and the disturbance from housekeeping. We strive to ensure that our maintenance and cleaning protocols align with guest comfort, and I regret that this was not your experience. Your comments will be taken into account as we continue to enhance our service quality. We have forwarded your feedback to the relevant head of departments. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Thank you for your understanding. Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 5.0/5

Colin R. Solo - Confirmed reviews ALL

Easy to get to from Paddington. 5 minutes walk from Hammersmith station. Reception friendly and helpful. Room,bathroom clean and well presented. Hotel well situated for tube trains to other places in London.

Dear Colin R., Thank you for your kind feedback regarding your recent stay. We are pleased to hear you enjoyed your time with us and appreciated our convenient location and friendly service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 4.5/5

Jacqui U. Families - Confirmed reviews ALL

Great stay Receptionist went above and beyond so we could stay extra night

Dear Jacqui U., Thank you for your kind words regarding your recent stay. We are delighted to hear that our receptionist provided exceptional service, allowing you to extend your visit with us. Your feedback is greatly appreciated. Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 2.0/5

Montana S. Solo - Confirmed reviews ALL

Check in was easy, however the room was not the best. When using the tap in the sink it would have a horrible drainage smell. The cups in the room to make teas were dirty. The lamp would turn on and off when it wanted. The sofa is filthy sat on it for 15 minutes when I 1st arrived as I didn’t want to sit on the bed with outside clothes and received 5 bites.

Customer review rating 3.5/5

Wendy M. Couples - Confirmed reviews ALL

It was just overnight. The room and bathroom was a little tired.

Dear Wendy M., Thank you for your feedback regarding your recent stay. I appreciate your comments about the comfort of the room. If you wish to discuss your experience further, please do not hesitate to contact us directly at H0… Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

Other web-users rate our hotel

  • 2,654 reviews 9.4/10 Location
  • 3,488 reviews 6.5/10 Room
  • 5,188 reviews 8.8/10 Service
  • 71 reviews 5.5/10 WiFi
  • 1,425 reviews 6.2/10 Cleanliness
  • 1,316 reviews 7.6/10 Breakfast
  • 77 reviews 8.8/10 Wellness Area

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