Customer review rating (ALL Rating) 3.8/5 1,608 reviews
Novotel London West
1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom
GPS:51.492115, -0.219759
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Bus stop
Access: 100 m / 0.06 mi 1 min walk
Highway exit
Access: 500 m / 0.31 mi 5 min drive
Bus stop
Access: 500 m / 0.31 mi 3 min walk
Railway station
Access: 500 m / 0.31 mi 3 min drive
Highway exit
Access: 500 m / 0.31 mi 10 min drive
Highway exit
Access: 500 m / 0.31 mi 5 min drive
Railway station
Access: 6.7 km / 4.16 mi 21 min drive
Railway station
Access: 8 km / 5 mi 10 min drive
Railway station
Access: 8 km / 5 mi 15 min drive
Helipad/aerodrome
Access: 30 km / 18.75 mi 45 min drive
Ferries
Access: 120 km / 75 mi 1 hrs 30 min drive
Ferries
Access: 128 km / 80 mi 1 hrs 30 min drive
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Opera/symphony/concert hall
Access: 300 m / 0.2 mi 5 min walk / 5 min drive
Historic monument
Access: 3 km / 1.86 mi 25 min walk / 10 min drive
Museums
Access: 3 km / 1.86 mi
Museums
Access: 3.5 km / 2.17 mi
Opera/symphony/concert hall
Access: 3.5 km / 2.17 mi 10 min drive
Historic monument
Access: 3.5 km / 2.17 mi 10 min drive
Entertainment centre
Access: 5.5 km / 3.42 mi
Botanical gardens
Access: 6 km / 3.75 mi 20 min drive
Historic monument
Access: 6.5 km / 4.04 mi
Entertainment centre
Access: 6.5 km / 4.04 mi
Entertainment centre
Access: 6.5 km / 4.04 mi
Amusement park
Access: 7 km / 4.38 mi 15 min drive
Entertainment/theatre district
Access: 7 km / 4.38 mi 20 min drive
Entertainment/theatre district
Access: 7 km / 4.38 mi 20 min drive
Tourist attraction
Access: 7 km / 4.38 mi 20 min drive
Tourist attraction
Access: 7.5 km / 4.66 mi
Historic monument
Access: 7.5 km / 4.66 mi
Tourist attraction
Access: 8 km / 4.97 mi
Zoo
Access: 8 km / 5 mi 20 min drive
Entertainment/theatre district
Access: 8 km / 5 mi 20 min drive
Museums
Access: 8 km / 4.97 mi
Aquarium
Access: 8 km / 5 mi 20 min drive
Opera/symphony/concert hall
Access: 8 km / 5 mi 20 min drive
Museums
Access: 9 km / 5.59 mi
Tourist attraction
Access: 9 km / 5.59 mi
Historic monument
Access: 9 km / 5.59 mi
Museums
Access: 11 km / 6.84 mi
Historic monument
Access: 11 km / 6.84 mi
Tourist attraction
Access: 11 km / 6.84 mi 30 min drive
Amusement park
Access: 34 km / 21.25 mi 40 min drive
Racetrack
Access: 40 km / 24.86 mi 1 hrs drive
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Lake
Access: 4 km / 2.5 mi 25 min walk / 10 min drive
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Shopping centre/mall
Access: 500 m / 0.31 mi 5 min walk
Shopping district
Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive
Shopping centre/mall
Access: 2.9 km / 1.8 mi 25 min walk / 12 min drive
Taxi
1 GBP 1 GBP
Shopping district
Access: 5 km / 3.11 mi 10 min drive
Shopping district
Access: 7.5 km / 4.66 mi 20 min drive
Check-in from - Check out up to
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Artisan Restaurant is currently closed. We aim to resume full operations as soon as possible.
Aroma Restaurant is open daily for breakfast and dinner. Join us in stylish surroundings and pull up a chair for a delicious meal, anytime of the day. Our modern Hammersmith hotel restaurant boasts an international menu with options for all.
Our Lounge Bar & Terrace is the heart of the hotel, with a warm and inviting atmosphere and indoor and outdoor seating to cater for all weather. Order international dishes, bar snacks, beer, wine, spirits or cocktails and relax.
For our guests who wish to maintain their fitness regime, whilst away from home, our well-equipped 'In Balance' Fitness Suite is the perfectly convenient place to train.
Our modern hotel rooms provide a perfect place to relax or focus. Each guest room boasts a dedicated workspace and comfortable sofa, fast Wi-Fi and a TV. So you can settle in and feel at home from your very own pocket of West London. Executive, Premium Executive and Suites feature fully-stocked minibars, with Suites offering complimentary soft and alcoholic drinks, Champagne and a selection of snacks. All rooms are fitted with blackout curtains for an undisturbed night's sleep.
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Patience Required
TripAdvisor rating 2.0/5
SteveSaporito Business - TripAdvisor review
Dear Steve, Thank you for taking the time to review your stay. We are sorry to hear that you experienced delays during your stay with us, particularly during this busy period. Please rest assured that we have noted all your comments and your feedback will be addressed with the relevant members of the team to ensure we better meet your needs in the future. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Lea Manalo, Guest Relation Manager
Great stay
Customer review rating 5.0/5
Derek Business - Confirmed reviews ALL
Dear Derek, Thank you so much for your positive feedback following your stay. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. We look forward to welcoming you back on your next visit. Best wishes, Lea Manalo, Guest Relation Manager
Very uncomfortable stay
Customer review rating 1.5/5
Mrs O. Families - Confirmed reviews ALL
Dear Sheila, Thank you for taking the time to share your feedback. We're sorry that your recent stay at our hotel didn't meet all your expectations and regret that you were not entirely satisfied with our bedding. We also regret that you found your room to be warmer than your usual preference and that you felt the fan provided was not sufficient. Rest assured we have duly noted this feedback which will be addressed with our team as we endeavour to meet guests' expectations as best as possible. We hope we can provide you with an improved stay in the future. Kind regards, Lea Manalo, Guest Relation Manager
Extremely rude staff, poor location and tired room
Customer review rating 0.5/5
Sophie Business - Confirmed reviews ALL
Dear Sophie, Thank you for taking the time to share your feedback with us. We are very sorry for any delay in responding to your messages, and regret that you felt the service provided by our reception team was not entirely up to the usual high standard we set ourselves. Rest assured your comments have been noted to be addressed with the team. Furthermore, we regret that you felt our location was not exactly what you were looking for; our team are on hand for any advice on the local area and directions to where you might like to visit. In addition, we regret that you were not entirely happy with your room and that you experienced some noise disturbance; please do not hesitate to let us know of these issues while on-site so we may address them and find an appropriate solution as the comfort and satisfaction of our guests are of utmost importance to us. Moreover, we understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. However, we have noted your comments and will be considering them. We hope we can provide you with an improved stay in the future. Kind regards, Lea Manalo, Guest Relation Manager
Lovely stsfg
Customer review rating 4.0/5
Suzanne Business - Confirmed reviews ALL
Dear Suzanne, Thank you for your feedback following your recent stay. We are delighted to know that you enjoyed your stay with us and were well looked after by our dedicated team who managed to arrange an early check-in for you and also offered an alternative room; we will be sure to pass on your comments to our team and to Yasmin and our manager in particular. Your suggestions are greatly appreciated, and we value your feedback. We will take them into careful consideration as we continually strive to improve our guests' experience. We look forward to the pleasure of seeing you again in the future. Best regards, Lea Manalo, Guest Relation Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.
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