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Novotel London West Hotel 4 stars

TripAdvisor rating 4.0/5 4,941 reviews
Novotel London West
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+ 23 Services
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 22 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Accessible Twin room

  • Max. number of persons: 2
  • Area: From 23m²

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly. It gives each dish a unique and very natural flavour, evoking a feeling of

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

22,573 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,941 reviews

Lovely room, but too hot & no aircon!

TripAdvisor rating 4.0/5

749karlw Friends getaway - 10/12/2019 TripAdvisor review

The whole hotel is warm, but the bedrooms are hot. I cannot imagine how unbearable it must be in the summer time. It’s a shame, because the hotel has good amenities, the rooms are well-equipped and comfortable, and communal areas are very pleasant. I have stayed once before (last winter) but had forgotten about the heat. The windows open a fraction, but not enough to let any cooler air in, and the air system in the room only adds heat. There is no cooling function!

Less than average

TripAdvisor rating 4.0/5

DenisP2308 Business - 08/12/2019 TripAdvisor review

I did not get recognized as a Platinum member. No upgrade and I had to ask for my welcome drink coupon. Then when I asked for a glass of wine with it I was limited to the house wine that was undrinkable. Would it make such a difference to the bottom line if the hotel offered a better selection on drinks? And I haven't received the points from that hotel but got those of another Novotel that I visited after. Unless I reallly have to I will not go back to that hotel

My second visit, brilliant hotel and highly recommend

Customer review rating 4.1/5

Anonymous Solo - 03/12/2019 Confirmed reviews ALL

Room was spacious and bed was very comfy, enjoyed dining at night at a reasonable price and the food was great. Friendly staff at check in and restaurant. Had breakfast, which was pre payed and was great as well with a good selection to choose from. Happy with the price I paid and would be very happy to stay again.

Dear Martin , We very much appreciate your comments regarding your stay at the Novotel London West. We are really happy that you've enjoyed another stay with us:) We really hope to see you soon again . Have a great great afternoon . Warm regards, Alicja Marcinkowska Guest Experience Officer

As expected, corporate but efficient.

Customer review rating 4.1/5

Nicholas Business - 03/12/2019 Confirmed reviews ALL

Excellent spacious clean room and bathroom, comfortable bed, and very well insulated from the motorway below. But I was surprised by the amount of noise from corridors and specially loud music from the room above on the ninth floor. I called reception at about 23:15 and it stopped at midnight. Extraordinary that the concrete floor transmitted sound so well. The power socket next to the bed did not work, and I only discovered this when my mobile was fully discharged by morning - really irritating. The other side of the bed did not have a socket at all, which is absurd in these times.

Dear Nicholas, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Pleasant stay

Customer review rating 4.1/5

Billh Business - 03/12/2019 Confirmed reviews ALL

Slightly more effective showers would be nice. Hot chocolate as an option instead of coffee.

Dear Bill , Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great evening. Warm regards, Alicja Marcinkowska Guest Experience Manager

Love this hotel

Customer review rating 4.1/5

Andy E. Couples - 03/12/2019 Confirmed reviews ALL

It’s always enjoyable and a great service

Dear Andrew , Thank you very much for positive fantastic review. It was such a delight to read. I have shared this feedback with entire team and all were really happy to see such a positive feedback:) Thank you once again and have a great evening. Warm regards, ALicja Marcinkowska Guest Experience Manager

great stay

Customer review rating 4.1/5

Andy Families - 03/12/2019 Confirmed reviews ALL

had a great stay

Dear Andrew , Thanks for the great review, Andrew! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please come back and see us soon. Thank you once again. Have a great evening. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Pleasant stay

Customer review rating 4.1/5

Kjp Business - 02/12/2019 Confirmed reviews ALL

My room was clean, smart and very comfortable and my welcome on arrival was good.

Dear Karen , Thank you very much for your positive review. I have shared this feedback with the entire team and I'm sure all will be delighted to read it. Warm regards, Alicja Marcinkowska Guest Experience Officer

Efficient and friendly

Customer review rating 4.1/5

Anonymous Friends - 02/12/2019 Confirmed reviews ALL

Everything was fine

Dear Tony , Thanks for this great review, Tony ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please come back and see us soon.Thank you once again and have a great evening . Warm regards, Alicja Marcinkowska Guest Experience Officer

Could have been better ...

Customer review rating 4.1/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

It left me with an "un-clean" feeling. This counts for the room, floor, bar, ... It was because some of the infra is perhaps up for renewal/refresh, but others was due to a lack of care be the staff. Especially in the bar, rings on the table from the glasses of previous guest, crumbles on the chair/floor ....

A great weekend stay

Customer review rating 4.1/5

Hano Z. Solo - 02/12/2019 Confirmed reviews ALL

Went to the hotel for a convention and really enjoyed my stay. Nice rooms, good food and friendly & helpful staff. Will gladly return.

Dear Hanno , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great evening Warm regards, Alicja Marcinowska Guest Experience Officer

Good, but not good for working

Customer review rating 4.1/5

Adarsh Business - 01/12/2019 Confirmed reviews ALL

Stay was good, food is good. But hotel wifi was very slow, i was not able connect from hotel and work.

Dear Adarsh, Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your positive feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great week ahead. Many Thanks, Alicja Marcinkowska Guest Experience Officer

Lovely Stay

TripAdvisor rating 4.0/5

sash09 Couples - 01/12/2019 TripAdvisor review

We regularly stay at this hotel. They always try to help you. Rooms are being upgraded as they go along. I requested a fan they sent it to the room. The bar is lively and good service. The hotel is always busy but they are constantly running trying to help. I requested a quiet room and definitely had a good night sleep. It is in a great location close to Hammersmith underground station and has a large underground car park .

WOW! Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We really hope to see you soon again. Thank you once again. Have a great week ahead .

Good hotel in a good location

Customer review rating 4.1/5

Paul H. Business - 29/11/2019 Confirmed reviews ALL

Rooms are comfy, bar area great but breakfast could be improved.

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Syloni Fernandes Guest Experience Officer

Mr

Customer review rating 4.1/5

Bob H. Couples - 29/11/2019 Confirmed reviews ALL

Very helpful staff

Dear Bob , Thanks for the positive review, Bob! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please visit us again and we will do our very best to make sure you will enjoy your stay here with us:) Thank you once again. Have a great weekend. Warm regards, Alicja Marcinkowska Guest Experience Officer

Poor Customer Care

Customer review rating 4.1/5

Kc C. Families - 29/11/2019 Confirmed reviews ALL

During check in process, I requested for a room nearer to the lift due to heavy luggages and the receptionist noted her head with my request.However, to my shocked, i was allocated a room to the last end and last room . Room number 7078, please check yourself the distance from the lift to confirm how frustrated It can be for me.

Dear Kim Chai, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments as we are always trying our best to provide excellent Customer service and on this occasion we've let you down,please accept my apologies on behalf the entire Team. I will share your feedback with our whole team in the hotel, we will use your review to place corrective action in place to better improve the service we offer. We a re really sorry once again. Have a nice weekend. Warm regards, Alicja Marcinkowska Guest Experience Manager

I came to London for business meetings and lost precious time as my booking was not found

Customer review rating 4.1/5

Isabelle M. Business - 28/11/2019 Confirmed reviews ALL

The same happened to me last year. I booked through "VERY CHIC" and your receptionist could not find my booking. After a while, I had to ask for a manager to come and sort out the problem. It took time and I did not appreciate it as I was on a busy schedule.

Dear Isabelle , Thank you very much for your candid review of your recent stay at our hotel. Please accept our sincere apologies that your stay wasn't perfect this time especially because of difficulties during your checking process . It is always our highest priority to us to ensure that our guests leave the hotel happy and satisfied at all time and on this occasion we didn't provide those services ,please accept my apologies . Thank you once again for your feedback and I will share it with entire team so we can improve our services. Have a lovely evening. Kind regards, Alicja Marcinkowska Guest Experience Manager

Quality and luxury

Customer review rating 4.1/5

John Friends - 27/11/2019 Confirmed reviews ALL

A Great Quality with large rooms and very comfortable bed. Being located just yards from The Hammersmith Apollo you have ease of access to the city of London. The Hotel has its own underground secure car park.

Dear John, Thank you very much for your fantastic review. It was such a delight to read. I have shared this feedback with the entire team and i am sure all will be delighted to read it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely week. Sincerely, Warm regards, Alicja Marcinkowska Guest Experience Manager

Mr Peter S.

Customer review rating 4.1/5

Peter S. Business - 27/11/2019 Confirmed reviews ALL

Very god, helpful and knowledgeable

Dear Peter , Thanks for the great feedback , Peter! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We really hope to see you soon again. Thank you once again Peter. Have a great evening. Warm regards, Alicja Marcinkowska Guest Experience Manager

Very short but perfectly sweet

Customer review rating 4.1/5

Simon B. Business - 27/11/2019 Confirmed reviews ALL

Sadly I was late checking in but was delighted to receive an upgrade from the charming young woman at the desk. I didn’t get too fully enjoy the room as I had to check out quite early but the time spent there was great.

Dear Simon , Thanks for the amazing review, Simon! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We really hope you will visit us again! Thank you once again. Have a great evening. Warm regards, Alicja Marcinkowska Guest Experience Officer
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