Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,674 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,674 reviews

TripAdvisor Rating  3.8/5  5,804 reviews

Poor Check-in Experience!

TripAdvisor rating 4.0/5

AlbusD TripAdvisor review

Stayed two nights in this hotel in cold November. It is a short walk from the undergound station. Had to take the lift up one floor for check-in. Check-in was supposed to be easy and straightforward but the check-in staff was interrupted and delayed by her colleague who kept on talking even when it is apparent that a customer is checking in. There is a large hotel with many rooms. Room was of decent size and decent furnishing. It was comfortable enough for us to have decent rest and sleep. The cleaning staff were polite and customer oriented unlike the check-in staff. We did not have breakfast in the hotel but that was a cafe in the next building which served good breakfast. Although it is not in zone 1 of London, it is in a good location where the nearby underground station is on the line that brought us to the airport and attractions/restaurants in London. Overall, a comfortable stay. If not for the poor customer service at the reception during check-in, i would have rated it higher.

Dear Albus, Thank you for your review. We're delighted you found your room comfortable and appreciated our cleaning team's efforts. That said, we sincerely regret your reception experience didn't meet expectations and will review our staff coordination. Nonetheless, we're thrilled you valued our prime location near transport links and found our accommodation quality met your needs. We hope to welcome you back on future occasions. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Good restaurabt

TripAdvisor rating 5.0/5

Paul B TripAdvisor review

Very nice attention from Benita from the restaurant, very good time, nice place , confortable, kind and dedicated, we sure we will be back

Dear Guest, Thank you for taking the time to review your stay. We're delighted you enjoyed your time at Novotel London West. It's wonderful to hear our team's dedication contributed to your positive stay. We take pride in creating comfortable environments where guests can relax and feel valued during their visit. We look forward to seeing you again on a future trip. Kind regards, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 3.0/5

Abeer A. Families - Confirmed reviews ALL

We stayed at the hotel for six nights.Staff was generally kind and helpful but the rooms were not vacuumed, the beds were only made but not changed. The mugs were not replaced and we had to go down to the reception to ask for more because they don’t answer

Dear Abeer, Thank you for taking the time to share this review of your stay. We appreciate your recognition of our convenient location near local attractions and transport links. However, we sincerely regret that certain aspects of your accommodation did not meet your expectations. Our housekeeping team typically refreshes rooms daily and replaces amenities upon request at reception. We’re currently reviewing our staffing schedules to ensure consistent service delivery. Your kind mention of Waqas’s welcoming attitude reflects our commitment to guest care. We’re pleased this positive interaction contributed to your experience despite other challenges. We hope to welcome you back again. Best regards, Anna Alves, Assistant Guest Relations Manager

Customer review rating 1.5/5

Antony C. Families - Confirmed reviews ALL

Not great. Despite an upgrade the coffee machine was broken on day 1 and on day 2 there was a dodgy socket that made the plug really hot burning my partner’s hand.

Customer review rating 4.0/5

Arthur W. Couples - Confirmed reviews ALL

Ex stay but even with premier wi fi it’s very poor

Dear Arthur, Thank you for taking the time to share your feedback. We’re pleased to hear you chose our hotel through the ALL Accor loyalty programme and appreciate your continued membership. However, we sincerely regret the technical difficulties you encountered with your internet access during stay. Our high-speed WiFi is normally reliable throughout the property, and our team remains available to assist guests with any connectivity needs. Despite these challenges, we’re encouraged by your overall positive rating and hope our central Hammersmith location proved convenient for exploring London’s attractions. We hope to see you again in the future. Kind regards, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

  • 2,463 reviews 9.4/10 Location
  • 3,173 reviews 6.3/10 Room
  • 4,094 reviews 8.6/10 Service
  • 66 reviews 6/10 WiFi
  • 1,244 reviews 6.1/10 Cleanliness
  • 1,240 reviews 8.4/10 Breakfast
  • 75 reviews 8.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.