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Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,542 reviews

ALLSAFE approved hotel

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Novotel London West
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+ 22 Services

Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 Meeting room(s)
  • Conventions hotel
  • Copy/print service availablePaying
Information message

Hotel location

Novotel London West

1 Shortlands
Hammersmith
W6 8DR london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :  9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :  PICCADILLY LINE

  • HAMMERSMITH :  HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Accessible Twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ARTISAN

Type of cuisine: International

Artisan Restaurant is currently closed. We hope to resume full hotel operations as soon as possible.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant is currently available for breakfast only. We hope to resume full hotel operations as soon as possible

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Complete with its own terrace, the Lounge Bar & Terrace is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,542 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,094 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 3.5/5

Y L. Business - 11/11/2020 Confirmed reviews ALL

All good apart from the gym opening hours didn't suit me

Great Stay, well looked after

Customer review rating 5.0/5

Dcharles Families - 05/11/2020 Confirmed reviews ALL

Came to stay with my disabled mother. Facilities were fantastic and room enough for two of us. A great stay, hotel was quite and staff could not do enough for us.

Dear Mrs O D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay.

Customer review rating 4.0/5

Dave K. Couples - 01/11/2020 Confirmed reviews ALL

Comfortable stay in a nice hotel. Good location, courteous staff.

Dear David , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Stay safe and best wishes from the entire NLW Team. Warm regards, Alicja Marcinkowska Guest Experience Manager

Good location and comfortable room

Customer review rating 4.5/5

Nick Business - 31/10/2020 Confirmed reviews ALL

All the Covid extra steps were clearly in place and the hotel staff followed them. The room was very comfortable. Only niggle was that air conditioning was not very responsive so room got too warm. Very efficient room service. Overall a very good experience.

Dear Nicholas , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments in regard to the air cooling system , I will share this with our maintenance team . We are sending best wishes and hoping to see you again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Usual high standard

Customer review rating 4.5/5

Ivan J. Solo - 31/10/2020 Confirmed reviews ALL

A cheery welcome, quick service, comfortable room and efficient checkout. However, I did ask for some Earl Grey teabags but when I got back to the room much later they were Everyday tea bags as already supplied.

Dear Ivan J., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful Stay

Customer review rating 5.0/5

Mr A. Solo - 27/10/2020 Confirmed reviews ALL

I stayed at the hotel for nearly two weeks whilst my wife was in Charing Cross Hospital. These are dificult times because of Covid but I felt completely safe in the hotel and the staff were welcoming helpful and very friendly. A wonderful stay.

Dear Mr. g., Thank you so much for your great review, and all your warm words in such challenging times for all of us. We are simply delighted to read your comment. Fact that we have managed to make you feel safe and to make your stay such a positive experience, makes us feel very grateful and gives us the motivation to provide a high standard of hospitality. We are sending best wishes to you and your family and we hope that we meet again. Big thank you once again! Warm regards Alicja Marcinkowska Guest Experience manager.

well located

Customer review rating 5.0/5

Anonymous Business - 27/10/2020 Confirmed reviews ALL

all good

Dear Tracey , Thank you very much for your positive feedback. I have shared this review with the entire team who I am sure will be delighted to read it. Have a great day and we hope to see you soon. Warm regards, Alicja Marcinkowska Guest Experience Officer

Clean, Large spaced , happy & Welcoming Hotel Stay

Customer review rating 5.0/5

Olly Business - 22/10/2020 Confirmed reviews ALL

Stayed 3 nights-room, breakfast service, lunch and hospitality by hotel staff excellent -catered to all my requests promptly.

Dear Oly , Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Thank you once again and see you again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent facilities professional dtaff

Customer review rating 5.0/5

Sarah O. Business - 16/10/2020 Confirmed reviews ALL

It was excellent very pleased

Dear Sarah , We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. Best wishes from the entire team. Warm Regards, Alicja Marcinkowska Guest Experience Manager

Straight forward and pleasant stay.

Customer review rating 4.0/5

Anonymous Business - 14/10/2020 Confirmed reviews ALL

Staff were very friendly and upbeat, despite the hotel being very obviously under-capacity.

Dear Mark , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great evening and stay safe., Warm regards, Alicja Marcinkowska Guest Experience Officer

Well Located from the tube and parks

Customer review rating 4.5/5

Susan H. Families - 13/10/2020 Confirmed reviews ALL

Clean, helpful

Dear Susan , Thank you so very much. We really appreciate that you are taking the time to share your experience. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. We wish you and your all the best and we hope to see you soon again. Thank you again for your feedback. Warm regards, Alicja Marcinkowska Guest Experience Officer

Boa estadia

Customer review rating 5.0/5

Cláudia C. Friends - 11/10/2020 Confirmed reviews ALL

Amazing

Dear Claudia , Thank you very much for your fantastic review. It was such a delight to read. It means a lot at these challenging times, to read such positive feedback. Best wishes from all of us here at Novotel London West. Warm regards, Alicja Marcinkowska Guest Experience Officer

Location ideal for a hospital appointment

Customer review rating 4.0/5

John Couples - 09/10/2020 Confirmed reviews ALL

Nice hotel just a shame due to current situation restaurants not open very quiet

Dear John , We very much appreciate your comments. We hope you are well in these challenging times. We have to stay positive and go through this time and we hope soon we will be able to reopen our Restaurant and be able to welcome you once again . Have a great weekend. For now we wish you all the best and stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer
Customer review rating 4.0/5

Nicholas M. Couples - 08/10/2020 Confirmed reviews ALL

Fine, but disappointed with change in VAT did not mean a refund

Dear Nicholas, Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments about VAT . Please accept our appologies. Have a great weekend and we hope to see you again. Best wishes and Warm regards , Alicja Marcinkowska Guest Experience Officer

Very good overnight stay

Customer review rating 5.0/5

Peter Couples - 06/10/2020 Confirmed reviews ALL

We only stayed one night but found the hotel welcoming with a comfy room and everything well organised for the current times we are in. The beds were particularly comfortable.

Dear Peter, Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us to hear them. I will share feedback with the entire Novotel London West team, and I am sure everyone will be really happy to hear it. We wish you all the best and thank you once again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great location for company office and tube

Customer review rating 5.0/5

Neil H. Business - 02/10/2020 Confirmed reviews ALL

Mr Ali was very helpful sorting out my reservation problem with capita.

Dear Neil, Firstly thank you for the positive review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West team and make sure that Mr. Ali got the recondition he deserved. Thank you once again and we hope to see you soon again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Excellent

TripAdvisor rating 5.0/5

kuda681 09/09/2020 TripAdvisor review

The service was brilliant.The reception was very helpful and answered all our questions. The rooms were in immaculate condition thanks to the cleaners who were brilliant.They provided towels and tissue papers were requested.I will be recommending this hotel to friends and family.

Firstly thank you for the wonderful review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West . Thank you a million for your great review once again. We really hope to see you soon again.

Novotel Hammersmith - brilliant as usual

TripAdvisor rating 5.0/5

anthonyellison Business - 10/08/2020 TripAdvisor review

Great hotel - staff friendly and professional. Alicia who works in the morning has a great sense of humour but is clearly in charge. The food was first class and they kept the kitchen open so I could get a meal even though I was running late

Thank you for your kind words, it is always nice to hear. We really appreciate you taking your time to share your experience with us. We spare no effort to make our guests feel welcome and pleased with our hospitality, and we are very happy to hear that you have enjoyed your stay with us. We are looking forward to welcoming you again . Thank you one more time.

Very good considering the covid19 situation

TripAdvisor rating 4.0/5

Paul W 28/07/2020 TripAdvisor review

I hadn't stayed in a hotel for over six months owing to the covid19 situation, so I wasn't sure what to expect. I was mentally prepared for lots of 'we can't do this because of covid19' replies. In fact, the comfort of my stay was not really compromised. All the services I wanted to use (admittedly not a long list, the bar and left luggage) were working well. Room still had everything I'd expect. The only thing working differently from normal was breakfast which from the description was going to be served in a bag so I gave that a miss, local cafes (which were open) are cheaper and offer better choice. Overall, good.

Firstly thank you for choosing our hotel, and for taking the time to write this review. We are so glad to hear that you have enjoyed your stay with us and our hospitality, we endeavour to provide best services whilst adapting to a new situation, therefore it is important that we make our guest feel safe and comfortable during their stay with us. Thank you once again. Best wishes and stay safe.

A very good hotel

TripAdvisor rating 4.0/5

934ivanj 18/07/2020 TripAdvisor review

Given the very rcent reopening of the hotel and all the lockdown restrictions, I was impressed with the care take to see that my stay was as comfortable as possible in the circumstances. Parking is difficult to fathom out unless you are familiar with the arrangements, especially as the obvious entrance to the hotel is a side entrance and the road leading to it could usefully have a chain stretched across it to prevent people trying to use it.

Thank you kindly for understanding and taking into consideration the new situation in which we all trying to find ourselves. We are trying our best to provide the best services to our guests despite all challenges. We much appreciate your feedback. Best wishes from Novotel London West Team. We hope to see you soon.

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