Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,697 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 4,000 attendees

  • Onsite car and coach parking

  • 5 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,697 reviews

TripAdvisor Rating  3.8/5  5,810 reviews

Run away as quickly as you can … unless you like your things stolen and deposit conducted

TripAdvisor rating 1.0/5

123456789aaaaaa TripAdvisor review

We have a THEFT experience at Novotel West London when we stayed there last week. The housekeeping staff went to our room touched my wife’s items and we could tell as it was not in the original position. We complained to the reception the same night and the next morning this housekeeping staff kept giving us a stare. Although we specify no housekeeping thereafter they keep breaking into the room. Ultimately when we check out my wife realized she lost her CD bracelet worth 500 pounds. We did make a police report and reach out to the hotel via Expedia but the hotel refused to reply. This is a true story not a made up one. Please see photo below ro show that we really stayed at Novotel West London last week. Secondly I was also charged a $150 pound deposit. After reading horror story that deposits are not returned I requested to pay via cash but was turned down flatly. At the last day of checkout I reminded the staff to cancel the transaction and they say they will do it but I told them I will inform Expedia if not done so. The staff said no need contact them will do. I’m sure she is worried by Expedia as shortly in 10 mins I received the cancellation. Book at your own risk if you want your things stolen or deposit potentially confiscated Such a dishonest establishment and should not be undertaken Novotel.

Customer review rating 5.0/5

Justin Y. Business - Confirmed reviews ALL

Friendly check-In. Convenient parking space. Close to Hammersmith Station. Clean rooms.

Dear Justin, Thank you very much for your kind feedback. We’re thrilled to hear you had such a positive stay at Novotel London West. It was a pleasure to learn you found our accommodations comfortable and appreciated our breakfast offerings. We take pride in providing convenient amenities like on-site parking and easy access to transport links, which seem to have enhanced your business trip. Thank you again for your loyalty as a Silver ALL Accor member. We hope to welcome you back soon. We hope to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 4.5/5

Chona P. Couples - Confirmed reviews ALL

Excellent hotel and staffs

Dear Chona, Thank you for this high rating. We are delighted you had such a great stay at Novotel London West. We are thrilled you enjoyed our hotel and found our team helpful. We are glad you recommend our loyalty programme. We look forward to welcoming you for another pleasant stay. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 5.0/5

Cathy B. Business - Confirmed reviews ALL

Friendly staff

Dear Cathy, Thank you for this positive review. We’re thrilled you had an excellent stay at Novotel London West. We’re delighted you appreciated our team’s welcoming approach and found your welcome drink enjoyable. That said, we regret the shortcomings you encountered with facilities and service timing during busy periods. Finally, we’re pleased your loyalty program experience met expectations. We hope to see you again on a future occasion. Kind regards, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 5.0/5

Agnieszka M. Business - Confirmed reviews ALL

Very professional service, nice staff and rooms

Dear Agnieszka, Thank you for your positive feedback. We’re delighted to hear that your business stay with us was so enjoyable. Knowing you appreciated our professional approach and welcoming team members makes all our efforts worthwhile. It’s wonderful that our rooms met your expectations, providing both comfort and convenience during your visit. We’re also pleased that using the Accor ALL App added ease to your experience, and that being part of our Classic loyalty programme enhanced your stay. As loyal guests like you inspire us to keep raising the bar, we look forward to continuing to exceed your expectations. We look forward to welcoming you back in the future. Sincerely, Anastasios Agiannitis, Guest Relations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,482 reviews 9.4/10 Location
  • 3,202 reviews 6.4/10 Room
  • 4,148 reviews 8.6/10 Service
  • 66 reviews 5.7/10 WiFi
  • 1,262 reviews 6/10 Cleanliness
  • 1,245 reviews 8.3/10 Breakfast
  • 74 reviews 8.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.