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Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,224 reviews
Novotel London West
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+ 23 Services
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 22 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London West

1 Shortlands
Hammersmith International Ctre
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :   DISTRICT LINE

  • HAMMERSMITH :   HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Accessible Twin room

  • Max. number of persons: 2
  • Area: From 23m²

Junior Suite with Queen size Bed

  • Max. number of persons: 4
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ARTISAN

Type of cuisine: International

The concept behind Artisan Grill is simple. We take a top quality but diverse range of ingredients and cook them to create a dish that reflects its source and provenance directly. It gives each dish a unique and very natural flavour, evoking a feeling of

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant offers a wonderful array of international cuisine. Served buffet style, diners are offered a wide selection of top quality meats, seafood, breads, fruit and vegetables. All perfectly prepared for a most enjoyable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Complete with its own patio area, the Lounge Bar is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 1,726 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,224 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,060 reviews

No att. To customer

Customer review rating 4.1/5

Anonymous Solo - 21/02/2020 Confirmed reviews ALL

No attention to customer at all! The hotel does not answer any of my mails pre- stay, the employees at the reception are not nice and helpful, you can't have a transformer(110/220) or an Umbrella even for 2 hours, unless u buy it for a double price! The hotel didn't seem to have any percussion from the k19 epidemic from people, arrived from the East!

Novotel Stay

TripAdvisor rating 4.0/5

Pauline W Business - 21/02/2020 TripAdvisor review

Whilst my bed and the bathroom facilities were fine the carpet was in a disgusting state with lots of stains, not something i have ever experienced before in that hotel. I did take pictures on my phone if anyone wants to see.

convenient location, clean and comfortable hotel

Customer review rating 4.1/5

Anonymous Couples - 20/02/2020 Confirmed reviews ALL

This is the second time I have stayed at the Novotel West London. It is convenient to the tube and getting around London. The hotel is quiet, clean, and a comfortable place to stay. The gym is small, but allows you to have a good workout away from home.The carpet in the hallway outside of my room was lifting and can cause someone to trip.

Dear Judy , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located

Customer review rating 4.1/5

Herve N. Business - 20/02/2020 Confirmed reviews ALL

The hotel is good and practical but this time I was given a room which was less cosy than during my previous stays

Dear Herve , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

We'll located

Customer review rating 4.1/5

David Couples - 20/02/2020 Confirmed reviews ALL

Needed close access to Charing cross hospital

Dear David , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Exceeded our expectations many times

Customer review rating 4.1/5

Mark H. Friends - 20/02/2020 Confirmed reviews ALL

Really enjoyed the stay. Centre of London, busy etc etc so in truth expected a fairly average impersonal experience but the staff were great, the room was quiet, well-ventilated and comfortable. The dinner was excellent and overall we really enjoyed our stay

Dear Mark , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Another fantastic stay.

Customer review rating 4.1/5

Sgp Friends - 20/02/2020 Confirmed reviews ALL

After an excellent experience back in 2013 and having a tribute gig to attend at the Eventim Apollo (aka Hammersmith Odeon), the Novotel London West was the obvious choice for my 2-night stay in London. Another fantastic time - everything was absolutely perfect.

Dear Siro, Thanks for the positive review, Siro! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please come back and see us soon. Cheers! Thank you once again. Have a great weekend. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great holiday

Customer review rating 4.1/5

Ny T. Friends - 20/02/2020 Confirmed reviews ALL

From beginning to end, friendly, efficient service in convenient location near tube.

Dear Ruth , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Good stay

Customer review rating 4.1/5

Daffy Couples - 20/02/2020 Confirmed reviews ALL

My husband and I enjoyed our stay at the Novotel, the staff were amazing

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located, reasonable price

Customer review rating 4.1/5

Phill G. Couples - 20/02/2020 Confirmed reviews ALL

Air con didnt work in bedroom, and tv controller batteries were flat. Room clean and tidy, but noisy from room next door. Room was clean and tidy. Breakfast ok. Location excellant

Dear Phill , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Value for money. Good stay.

Customer review rating 4.1/5

Caroline M. Business - 20/02/2020 Confirmed reviews ALL

The room was quiet allowing a good night’s sleep. Bed comfy.

Dear Caroline , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

nice stay

Customer review rating 4.1/5

Huseyin Families - 20/02/2020 Confirmed reviews ALL

Good location. 5 min walk to hammersmith underground station. Nice breakfast. Easy stay but rooms need upgrading.

Dear Huseyin , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Well located

Customer review rating 4.1/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

I was given the wrong room number so ended up disturbing a guest and embarrassed. The correct number was then given by reception. The room was smelly and not very clean but I was there for a conference and given the first mishap did not complain. Someone was also smoking drugs in the room a few doors away and the smell was in the corridor.

Great stay

Customer review rating 4.1/5

Michael B. Couples - 20/02/2020 Confirmed reviews ALL

Great staff with helping booking and being polite.

Dear Michael, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer
Customer review rating 4.1/5

Conxita B. Business - 19/02/2020 Confirmed reviews ALL

Due to bad weather on week 10 Feb 2020, all flights to London were cancelled and no refound for Hotel was accepted. For that reason I am extremely dissatisfied with the answer provided by the direction of the hotel. You did not take into consideration the external circumstances that cause this cancellation.

Great reception team with friendly welcome

Customer review rating 4.1/5

Wendy F. Business - 19/02/2020 Confirmed reviews ALL

I stay at the hotel a lot, it is very central and the team are always accommodating and friendly.

Dear Wendy , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. See you soon . Have a lovely evening Wendy Warm regards, ALicja Marcinkowska Guest Experience Officer

Quiet and comfortable

Customer review rating 4.1/5

Martin W. Solo - 19/02/2020 Confirmed reviews ALL

Room was spacious with comfortable bed. Good desk area, fridge provided and plenty of storage space. Room décor could do with a refresh, getting a bit shabby. Good breakfast, plenty of choice and good quality. Reception staff pleasant and efficient.

Dear Martin , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Fantastic stay

Customer review rating 4.1/5

Claire Business - 19/02/2020 Confirmed reviews ALL

Although I found the hotel slightly difficult to locate/get to (having to run across the bypass), I was made to feel very welcome. I had to wait a while at reception however several staff came and checked on me in that time which was very reassuring. I was then given a drinks voucher which made me very happy. The room I stayed in was clean and comfortable. I am coeliac and the breakfast staff in the morning were extremely helpful and accommodating. Even if they did not understand my request they were very friendly and directed me to someone who did understand and I can happily say I did not fall ill!

Dear Claire , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice day ahead. Sincerely, Warm regards, Paul Guest Experience Officer

Fantastic customer service and standard of room

Customer review rating 4.1/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

I stayed for my birthday. The staff all said happy birthday and the service was amazing throughout. The room was clean and spacious.

Dear Katy , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer
Customer review rating 4.1/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Staff were warm and friendly, restaurant and bar were lovely and conference space was very nice.

Dear Jennifer , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. We look forward to welcoming you back to our hotel in the future. Have a lovely evening. Warm regards, Alicja Marcinkowska Guest Experience Manager
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