Novotel London West Hotel 4 stars

Name: Novotel London West
Address: LONDON, W6 8DR, UNITED KINGDOM
Telephone: (+44)208/7411555
Rating: 4.1

Customer review rating 4.1/5 23,542 reviews

ALLSAFE approved hotel

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Novotel London West Hotel

Hotel that makes every moment matter

" Our team's only goal is to make your stay with us a relaxing and enjoyable one. We have introduced enhanced hygiene & prevention measures to ensure your safety. The ALLSAFE label provides assurance that these are being met at this hotel."

Mr Michael SLOAN, Hotel Manager

Whether you choose our hotel for business or leisure, Novotel London West is the perfect place to stay for comfort and location. Whatever your reason for staying - whether it's a weekend city break, family holiday or business trip - you can be confident that we have the perfect room or event space for you.

Kensington Palace and Hyde Park are within both walking distance, while the popular venues of Eventim Apollo and Olympia are close by too. The Thames river also offers some great riverside pubs, all within a five minute walk of the hotel. The Novotel London West has excellent conference and event facilities . With 33 flexible event spaces, it is able to accommodate events of up to 1,000 people.

No matter what the weather, enjoy the many attractions London has to offer. Discover things to see and do near Novotel London West

Hotel extras

Flexible meeting space for up to 1,000 people
240 indoor parking spaces and six coach bay spaces
Pet-friendly accommodation and facilities throughout
Three minute walk from Hammersmith Tube Station
State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas Complimentary WiFi throughout the hotel
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying) Private indoor car park : Paying - £1.50 per hour for residents and £3.50 for non-residents.
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Public outdoor parking (nearby)
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowed Paying
100% non-smoking hotel
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Dutch
- Polish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / Ironing Paying
Boutiques/shopping
- Cash machine
- Currency exchange
Porter Paying
Concierge

Breakfast Paying
2 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre

25 Meeting room(s)
Conventions hotel
Copy/print service available Paying

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- Late Checkout
- High Speed WiFi
- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
- Late Checkout
Wi-Fi (Extra)
- High Speed WiFi
- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas

- 240 parking spaces
- On site
- Parking opened 24/7
- Private

Novotel London West Parking (Extra)
- 240 parking spaces
- On site
- Parking opened 24/7
- Private

1 Bar(s)
2 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
2 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

In balance @ Novotel
Currently unavailable

In balance @ Novotel Currently unavailable

33 Meeting room(s)
Meeting rooms

33 Meeting room(s)
Meeting rooms

- 100% Non Smoking Property
- Dry cleaning / Ironing
- 374 family rooms
- 630 non-smoking rooms
- 630 rooms
- 7 connecting rooms
- 8 rooms for people with reduced mobility
- 9 floors
- Brazilian
- Dutch
- English
- French
- German
- Italian
- Polish
- Portuguese
- Spanish
- Currency exchange
- Porter

Hotel Services And Equipments
- 100% Non Smoking Property
- Dry cleaning / Ironing
Hotel informations
- 374 family rooms
- 630 non-smoking rooms
- 630 rooms
- 7 connecting rooms
- 8 rooms for people with reduced mobility
- 9 floors
Languages spoken at the hotel
- Brazilian
- Dutch
- English
- French
- German
- Italian
- Polish
- Portuguese
- Spanish
Services available at reception
- Currency exchange
- Porter

Hotel location

Novotel London West

1 Shortlands
Hammersmith
W6 8DR london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Check-in from 14h00

Check out up to 12h00

LONDON TRANSPORT : 9 OR 10 HAMMERSMITH
HAMMERSMITH STATION : PICCADILLY LINE
HAMMERSMITH : HAMMERSMITH

By plane
LONDON CITY AIRPORT At 30km / 18.75 miles
By plane
LONDON GATWICK At 50km / 31.25 miles
By plane
LONDON HEATHROW At 21.4km / 13.3 miles
By boat
DOVER At 128km / 80 miles
By boat
FOLKESTONE At 120km / 75 miles
By helicopter
CITY AIRPORT At 30km / 18.75 miles
By car
M1, M4 At 0.5km / 0.31 miles
By car
M20, M25 At 0.5km / 0.31 miles
By car
M3 At 0.5km / 0.31 miles
By train
LONDON ST PANCRAS At 6.7km / 4.16 miles
By train
PADDINGTON At 8km / 5 miles
By train
VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

Max. number of persons: 4
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior Twin

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Executive room with Queen size bed

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Premium Executive room with Queen size bed

Max. number of persons: 2
Area: From 23 m² / 248 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior Accessible Twin room

Accessible room

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Our restaurants and bars

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant is currently available for breakfast only. We hope to resume full hotel operations as soon as possible

Monday 17:30 - 22:00
Tuesday 17:30 - 22:00
Wednesday 17:30 - 22:00
Thursday 17:30 - 22:00
Friday 17:30 - 22:00
Saturday 17:30 - 22:00
Sunday 17:30 - 22:00

ARTISAN

Type of cuisine: International

Artisan Restaurant is currently closed. We hope to resume full hotel operations as soon as possible.

Monday 17:30 - 22:30
Tuesday 17:30 - 22:30
Wednesday 17:30 - 22:30
Thursday 17:30 - 22:30
Friday 17:30 - 22:30
Saturday 17:30 - 22:30
Sunday 17:30 - 22:30

LOUNGE BAR

Complete with its own terrace, the Lounge Bar & Terrace is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Monday 08:00 - 01:00
Tuesday 08:00 - 01:00
Wednesday 08:00 - 01:00
Thursday 08:00 - 01:00
Friday 08:00 - 01:00
Saturday 08:00 - 01:00
Sunday 08:00 - 01:00

Your meetings and events

Our meeting rooms

Number of meeting rooms: 25
Maximum size: 1,726 m²
Maximum capacity: 1000 people
Maximum banquet capacity: 650 people

Find out more

Family trip

lilya2315 26/07/2021 TripAdvisor review

We had an enjoyable stay at the Novotel London West. The staff were courteous and helpful. Breakfast was superb and the location was excellent. During our stay the hotel had a business function one evening and we thought they handled it very well. Despite being very busy the staff remained calm and courteous. Would definitely go back there again.

Dear @lilya2315, Thank you very much for taking the time to leave a review of your stay with us. We are delighted to read that we met with your expectations and thank you also for the very kind words about our team. We hope it won't be too long before we get the opportunity to welcome you back to Novotel London West!

Great all round hotel but maintence is needed!

C2534QXdan 21/07/2021 TripAdvisor review

All in all we had a nice stay at the Novotel. It was slightly let down as the first room we were put in had a non-functioning AC, warm fridge and TV on the blink. It was saved by the staff both from maintenance and on the front desk that dealt with it quickly and had us move rooms - we even got some dessert and a few drinks vouchers, which was a nice touch. Location is brilliant, just around the corner from Hammersmith stations.

Dear @C2534QXdan, Thank you very much for your review, we really appreciate it. We are glad to hear that overall you enjoyed your stay with us and please accept our apologies for the challenges you experienced in your room. These have been noted and rectified. We especially appreciate your feedback on the service our team provided and this has been shared with them. We hope to welcome you back to the hotel in the not too distant future.

Good stay

Y L. Business - 11/11/2020 Confirmed reviews ALL

All good apart from the gym opening hours didn't suit me

Great Stay, well looked after

Dcharles Families - 05/11/2020 Confirmed reviews ALL

Came to stay with my disabled mother. Facilities were fantastic and room enough for two of us. A great stay, hotel was quite and staff could not do enough for us.

Dear Mrs O D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay.

Dave K. Couples - 01/11/2020 Confirmed reviews ALL

Comfortable stay in a nice hotel. Good location, courteous staff.

Dear David , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Stay safe and best wishes from the entire NLW Team. Warm regards, Alicja Marcinkowska Guest Experience Manager

Good location and comfortable room

Nick Business - 31/10/2020 Confirmed reviews ALL

All the Covid extra steps were clearly in place and the hotel staff followed them. The room was very comfortable. Only niggle was that air conditioning was not very responsive so room got too warm. Very efficient room service. Overall a very good experience.

Dear Nicholas , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments in regard to the air cooling system , I will share this with our maintenance team . We are sending best wishes and hoping to see you again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Usual high standard

Ivan J. Solo - 31/10/2020 Confirmed reviews ALL

A cheery welcome, quick service, comfortable room and efficient checkout. However, I did ask for some Earl Grey teabags but when I got back to the room much later they were Everyday tea bags as already supplied.

Dear Ivan J., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful Stay

Mr A. Solo - 27/10/2020 Confirmed reviews ALL

I stayed at the hotel for nearly two weeks whilst my wife was in Charing Cross Hospital. These are dificult times because of Covid but I felt completely safe in the hotel and the staff were welcoming helpful and very friendly. A wonderful stay.

Dear Mr. g., Thank you so much for your great review, and all your warm words in such challenging times for all of us. We are simply delighted to read your comment. Fact that we have managed to make you feel safe and to make your stay such a positive experience, makes us feel very grateful and gives us the motivation to provide a high standard of hospitality. We are sending best wishes to you and your family and we hope that we meet again. Big thank you once again! Warm regards Alicja Marcinkowska Guest Experience manager.

well located

Anonymous Business - 27/10/2020 Confirmed reviews ALL

all good

Dear Tracey , Thank you very much for your positive feedback. I have shared this review with the entire team who I am sure will be delighted to read it. Have a great day and we hope to see you soon. Warm regards, Alicja Marcinkowska Guest Experience Officer

Clean, Large spaced , happy & Welcoming Hotel Stay

Olly Business - 22/10/2020 Confirmed reviews ALL

Stayed 3 nights-room, breakfast service, lunch and hospitality by hotel staff excellent -catered to all my requests promptly.

Dear Oly , Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Thank you once again and see you again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent facilities professional dtaff

Sarah O. Business - 16/10/2020 Confirmed reviews ALL

It was excellent very pleased

Dear Sarah , We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. Best wishes from the entire team. Warm Regards, Alicja Marcinkowska Guest Experience Manager

Straight forward and pleasant stay.

Anonymous Business - 14/10/2020 Confirmed reviews ALL

Staff were very friendly and upbeat, despite the hotel being very obviously under-capacity.

Dear Mark , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great evening and stay safe., Warm regards, Alicja Marcinkowska Guest Experience Officer

Well Located from the tube and parks

Susan H. Families - 13/10/2020 Confirmed reviews ALL

Clean, helpful

Dear Susan , Thank you so very much. We really appreciate that you are taking the time to share your experience. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. We wish you and your all the best and we hope to see you soon again. Thank you again for your feedback. Warm regards, Alicja Marcinkowska Guest Experience Officer

Boa estadia

Cláudia C. Friends - 11/10/2020 Confirmed reviews ALL

Amazing

Dear Claudia , Thank you very much for your fantastic review. It was such a delight to read. It means a lot at these challenging times, to read such positive feedback. Best wishes from all of us here at Novotel London West. Warm regards, Alicja Marcinkowska Guest Experience Officer

Location ideal for a hospital appointment

John Couples - 09/10/2020 Confirmed reviews ALL

Nice hotel just a shame due to current situation restaurants not open very quiet

Dear John , We very much appreciate your comments. We hope you are well in these challenging times. We have to stay positive and go through this time and we hope soon we will be able to reopen our Restaurant and be able to welcome you once again . Have a great weekend. For now we wish you all the best and stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer

Nicholas M. Couples - 08/10/2020 Confirmed reviews ALL

Fine, but disappointed with change in VAT did not mean a refund

Dear Nicholas, Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments about VAT . Please accept our appologies. Have a great weekend and we hope to see you again. Best wishes and Warm regards , Alicja Marcinkowska Guest Experience Officer

Very good overnight stay

Peter Couples - 06/10/2020 Confirmed reviews ALL

We only stayed one night but found the hotel welcoming with a comfy room and everything well organised for the current times we are in. The beds were particularly comfortable.

Dear Peter, Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us to hear them. I will share feedback with the entire Novotel London West team, and I am sure everyone will be really happy to hear it. We wish you all the best and thank you once again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great location for company office and tube

Neil H. Business - 02/10/2020 Confirmed reviews ALL

Mr Ali was very helpful sorting out my reservation problem with capita.

Dear Neil, Firstly thank you for the positive review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West team and make sure that Mr. Ali got the recondition he deserved. Thank you once again and we hope to see you soon again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Excellent

kuda681 09/09/2020 TripAdvisor review

The service was brilliant.The reception was very helpful and answered all our questions. The rooms were in immaculate condition thanks to the cleaners who were brilliant.They provided towels and tissue papers were requested.I will be recommending this hotel to friends and family.

Firstly thank you for the wonderful review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West . Thank you a million for your great review once again. We really hope to see you soon again.

Novotel Hammersmith - brilliant as usual

anthonyellison Business - 10/08/2020 TripAdvisor review

Great hotel - staff friendly and professional. Alicia who works in the morning has a great sense of humour but is clearly in charge. The food was first class and they kept the kitchen open so I could get a meal even though I was running late

Thank you for your kind words, it is always nice to hear. We really appreciate you taking your time to share your experience with us. We spare no effort to make our guests feel welcome and pleased with our hospitality, and we are very happy to hear that you have enjoyed your stay with us. We are looking forward to welcoming you again . Thank you one more time.

Our most recent 20 reviews

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