Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,392 reviews

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Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,392 reviews

TripAdvisor Rating  4.0/5  5,495 reviews

Achingly dull

TripAdvisor rating 3.0/5

thealoms TripAdvisor review

Soulless. I feel sorry for anyone visiting London to end up staying in this paint-by-numbers corporate group-think vanilla medium sliced white bread hotel. Only positive I can say is that our room faced the motorway (because of course it did), but the sound proofing was excellent.

Very helpful staff, clean room, good location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

My booking was for 1 person but 2 extra sofa beds were opened which restricted movement & comfort in the room.

Dear Guest, Thank you for taking the time to share your experience with us. It is delightful to hear that you found our staff to be very helpful and that the cleanliness of the room met your expectations. Our central location is indeed one of the aspects our guests appreciate the most, and I am glad it contributed positively to your experience. We regret to hear that the room configuration with the extra sofa beds unfolded did not meet your comfort and space requirements. Our aim is to provide a restful and accommodating environment, and we apologize for any inconvenience this may have caused. We take pride in our commitment to service excellence and are grateful for your high recommendation of our hotel to others. We hope we have the pleasure to welcome you back again in the future. Kind regards, Odhi Johanes, Senior Guest Relations

Family trip

Customer review rating 4.5/5

Mr. C. Families - Confirmed reviews ALL

It is family trip this time. Booked 3 rooms. Very good experience. Location is good even it is not located in city. It is 2nd time for me to stay this hotel after 14 years.

Dear Guest, Thank you for taking the time to review your stay. We are thrilled to hear that your family trip was a very good experience and that our location added value to your visit. It's also wonderful to welcome you back to Novotel London West after 14 years and to learn that we continue to meet your expectations. We strive to make every aspect of your experience seamless, and your comments are invaluable to us. We are particularly delighted that the complimentary room upgrades enhanced your family's enjoyment during your stay. Please be assured that your kind words have been passed on to the entire front desk team, who take great pride in proactive and helpful service. We are looking forward to welcoming you again. All the best! Odhi Johanes, Senior Guest Relations

Convenient location, at a reasonable price

Customer review rating 4.0/5

Su… Families - Confirmed reviews ALL

Clean rooms and friendly staff

Dear Susan, We are grateful for the time you took to review your recent stay. We are delighted to hear that you found our location convenient and our pricing reasonable. It is also gratifying to know that the cleanliness of our rooms and the friendliness of our staff met your expectations. We are always striving to provide a personalised service, and we regret to hear that this aspect did not fully meet your expectations on this occasion. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Odhi Johanes, Senior Guest Relations

Great hotel!

Customer review rating 4.5/5

Samantha R. Families - Confirmed reviews ALL

Great location just out of central London, and good value in comparison to other local hotels. We’d definitely stay again as it had everything we needed and the beds were super comfy. The staff were all lovely and helpful. A few minor things were the AC didn’t seem to function well on full and at its coldest, the first night was still very hot in the room. The second night was better. No bathroom door lock and no hooks anywhere to hang towels. Apart from that we loved it and will be back!

Dear Samantha, Thank you for this review of your recent stay. It is wonderful to hear that you enjoyed the overall experience at our hotel and found our location to be advantageous. We pride ourselves on offering good value and are delighted that this was reflected in your stay. It is particularly pleasing to know that the comfort of our beds contributed positively to your visit, and that our staff made a lasting, positive impression with their helpfulness. We regret to hear about the issues you encountered with the air conditioning and appreciate your patience as we strive to ensure every guest's comfort. Please rest assured that we maintain our facilities with great care, even though in this instance, it seems we fell short. We also acknowledge your comments regarding the bathroom door lock and the absence of towel hooks and understand how these aspects can impact the convenience of your stay. We are committed to continuous improvement and your insights are invaluable to us. We look forward to the opportunity of welcoming you back for another stay that not only meets but exceeds your expectations. We hope to welcome you again. All the best, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,062 reviews 9.4/10 Location
  • 3,094 reviews 5.9/10 Room
  • 2,961 reviews 7.5/10 Service
  • 56 reviews 7.3/10 WiFi
  • 1,309 reviews 8/10 Breakfast
  • 1,252 reviews 5.7/10 Cleanliness
  • 56 reviews 7.9/10 Wellness Area

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