Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,301 reviews

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Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,301 reviews

TripAdvisor Rating  4.0/5  5,504 reviews

Amazing Facilities and Customer Service

TripAdvisor rating 5.0/5

tamsinj98 TripAdvisor review

Myself and a few of my friends stayed here for MCM Comic Con this weekend, and the service and experience I've had has been nothing short of fantastic. The room was large, with a queen bed, window that looked out over the ExCel and courtyard for a really nice view, a walk in shower and plenty of storage space. I booked a standard suite, but was upgraded to an executive suite which only added to how amazing the experience was. To top it off, every member of staff went completely above and beyond what I would expect. Firstly, we were at the bar both Saturday and Sunday night and towards the end a security guard came around to start moving people on. He was so lovely and professional in his approach, and felt like he was very friendly with myself and the other guests so there was no drama in getting everyone sorted. Another staff member at the door on Sunday night even offered me shoes so I could go and say bye to my friend coz I only went down in socks!! But mainly, I wanted to give a huge shout-out to Emmanuella (I hope I've spelt her name correctly!) as she was one of, if not THE, most helpful and kind member of staff I've ever come across in hospitality. When we first arrived she saw us coming in with bags and immediately offered to stow them for us, then offered to check when our rooms would be ready and it turned out it was going to be 5 hours sooner then we expected. As we were attending the comic con, we were also dressing up, and she took the time to tell myself that I looked really good which was also not something she had to say, but means a lot that she did. Im so grateful to the staff of the Novotel for the weekend I've had, and I will definitely be staying again.

Still waiting on money refund over a month later

TripAdvisor rating 1.0/5

Wanderer07470843927 TripAdvisor review

Unfortunately I find myself here as we have spent over 4 weeks back and forth with the hotel getting no where, my daughter and her friend stayed here at the end of April, paid £150 deposit on arrival (no issue paying at all) only to now be still waiting on the return of the deposit. They advised it was processed but 1 month later still no refund. I have contacted numerous time to be told we will check it out or someone will call you back. I have yet to have a call from them. The hotel was quick enough to take a deposit when they saw 2 young girls but over a month later and still no sign of it back no follow up from mangers when we ring

Good budget hotel in London

TripAdvisor rating 4.0/5

srini05 TripAdvisor review

Located in hammersmith, you have the convenience of 4 metro lines & also national rail (Kensingto Olympia) which is 10 mins away. Hotel is decent with a good breakfast. Rooms we so-so, bathrooms really need rework and curtains were stained. But we were hardly in the room, so it didn't really matter. I would recommend this hotel for its location and value.

Well located

Customer review rating 2.5/5

Jari Families - Confirmed reviews ALL

The charge was higher than in the booking confirmation, no welcome drink, no breakfast information available

Dear Jari, Thank you for taking the time to review your stay. We are delighted to hear that you found our location to be well situated, offering convenient access to local attractions and transport links. We regret to hear about the discrepancies concerning the charge and the lack of welcome drink, as well as the absence of breakfast information during your stay. Please rest assured we strive to provide clear and accurate billing and to ensure all our guests feel well-informed and welcomed upon arrival. Regarding the invoice, I've sent it to the email address associated with your reservation. Could you please let us know if you received it. We understand the importance of timely invoice delivery and apologize for any inconvenience this may have caused. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we are truly sorry if we fell short in any way during your visit. We are looking forward to welcoming you again. All the best! Kanny Diarra, Guest Relations Executive

Convenient for business trip

Customer review rating 3.5/5

Vmr Business - Confirmed reviews ALL

Rooms very tired and in need of an update however, the beds are comfortable. Staff are not that friendly and welcoming

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. Unfortunately, it seems that we did not meet all of your expectations; we are sorry to hear that our decor and facilities were not to your tastes. We appreciate your comments in this regard and will certainly pass on your remarks to our management team. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,061 reviews 9.3/10 Location
  • 3,010 reviews 6/10 Room
  • 2,945 reviews 7.7/10 Service
  • 59 reviews 7.1/10 WiFi
  • 1,274 reviews 8.3/10 Breakfast
  • 1,191 reviews 5.8/10 Cleanliness
  • 57 reviews 7.7/10 Wellness Area

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