ibis London Earls Court

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ibis London Earls Court 3 stars

Customer review rating (ALL Rating) 4.0/5 1,605 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Chargeable CAR PARK available

  • 18 fully-equipped meeting rooms accommodating 800 guests dinner style and 1200 theatre style

  • A short walk to West Brompton ( District Line & Overground )station and Earls Court station.

  • Relax, enjoy a drink and great food in the George & Dragon Pub. Large screen also available.

  • Easy access to Kensington, Chelsea, Harrods, West End, Oxford Street, Buckingham Palace

Hotel location

ibis London Earls Court

47 Lillie Road, Earl's Court
SW6 1UD LONDON
United Kingdom

Telephone +44 20 7610 0880

Fax +44 20 7381 4450

Contact email

  • Bus:  190 HAMMERSMITH

  • By plane

    GATWICK At 54.23km / 33.7 miles

  • By plane

    HEATHROW At 22.53km / 14 miles

  • By plane

    LONDON CITY AIRPORT At 19.79km / 12.3 miles

  • By train

    WEST BROMPTON At 0.5km / 0.31 miles

GPS:51.486217, -0.199267

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews for
ibis London Earls Court

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,605 reviews

TripAdvisor Rating  3.5/5  5,629 reviews

Good stay

Customer review rating 4.0/5

O., O. Solo - Confirmed reviews ALL

It was peaceful and I enjoyed my stay. We could do more to improve quality of breakfast.

Dear O., Thank you for taking the time to leave this review about your recent stay with us. We are delighted to hear that your stay with us was peaceful and enjoyable! However we are sorry that you were not fully satisfied with our breakfast but we understand that everyone has different preferences! We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Well located but plenty of issues with the room and before the check in

Customer review rating 2.0/5

Rita Couples - Confirmed reviews ALL

I have called the reservation team to provide my credit card details over the phone to guarantee the booking. I have also emailed them afterwards as a follow up however, the night staff ended up cancelling the booking at 3am 10 minutes before my relatives arrival because there was no guarantee. I cannot tell you how stressed I was with this mistake! Since the allocation was messed up, they ended up allocating a very small room definitely not worth it €400 for two people. I would appreciate if a manager could get back to me as I used to work in hotel before and this is not the type of service I would have offered.

Convenient Central London Location

Customer review rating 4.0/5

Rob D. Families - Confirmed reviews ALL

Overall a great hotel. Check in was friendly but chaotic. Room was clean, tidy and well presented. Food in the on-site pub was average quality but poor value for money - nearly £9 for a burger without chips! Would potentially stay again if the price was right.

Dear R., Thank you for taking the time to leave this review about your recent stay with us. It is rewarding to know that you appreciated our convenient location and the high standards that our dedicated team strive to uphold. While we would like to believe that we offer a wide variety of quality food options for a reasonable cost, we have noted your feedback. We hope to welcome you back again soon! Ms. Govinda Wilczynska, Guest Experience Manager

Good location close to tube network

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

We had a 2 night stay in this economy hotel. Our original room allocated smelt of smoked cigarettes, especially the bathroom which also smelt like a can of air freshener has been emptied in it so 'hide' the smell. We complained to reception in person after the phone in the room also did not work. The receptionist didn't apologise straight away, but also stated that they had no other rooms available and they were fully booked (remember this.. no other rooms!), and that she would send room keeping up to refresh the room. I asked if we could keep our cases in their storage and she said no, we would have to leave them in the room... the smoke smelled room. We decided not to! So off we went for 2 hours for exploring and lunch... with our cases. We returned to our room, the same heavy smell.. So back down to reception to complain, for them to say it hadn't been done yet... but at least she apologised.. but then said she would move us to another room (when originally told no other rooms!) She also gave us some drinks vouchers as an apology, but i am pretty sure the T&Cs on the voucher say they are for signed up members, and you get one for each night of your stay.... We are members and did not get these... so this was disappointing! Luckily, the rest of our party did not have any issues with their rooms! But we wont be staying at an Ibis again, not recommending to others... Lets hope other hotels in the ALL brand are not like this...

Customer review rating 4.0/5

Alan R. Families - Confirmed reviews ALL

It was okay but the water pressure on the 11th floor was so low having a bath was impossible!

Dear Alan, Thank you for taking the time to leave this review about your recent stay with us. We are sorry to hear that you had issues with the water pressure and we wish you would have let us know so our team could find a quick solution. However, we are glad that overall your stay was enjoyable! We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Excellent Hotel

TripAdvisor rating 5.0/5

TrailBlazer306698 TripAdvisor review

Fantastic stay at a well located hotel with excellent and comfortable facilities; the staff were helpful and friendly. The hotel room was spacious, clean and comfortable. The breakfast area was busy but it was possible to get a seat and enjoy a hearty breakfast each day.

Dear Guest, Thank you for positively reviewing your recent stay. Our team members enjoyed catering to your needs as much as you enjoyed your stay. Thank you for recommending us to fellow travellers! The entire team look forward to welcoming you back on a future trip. Kind regards, Ms. Govinda Wilczynska, Guest Experience Manager

Great room for the price

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Friendly staff. Nice room. Great location. Only thing I can say wasn't wonderful was the wifi, which came and went. Sometimes it worked Good, other times it was painfully slow.

Dear Vincent, Thank you for taking the time to leave this review about your recent stay with us. We are glad that your recent stay with us was enjoyable and we are glad that our location has met your needs. We are sorry to hear about the Wi-Fi issues, we are working on resolving of that problem. Thank you for kindly mentioning our hard working team members who always try make your stay perfect. We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Convenient

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Suits a purpose

Dear Horton, Thank you for taking the time to leave this review about your recent stay with us. We are happy to hear that you have enjoyed your stay and that it has suited your purpose, however we wish we knew what else we could improve to make it 100% for you! We hope to welcome you back again soon and deliver a more memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Not the experiecnce I had expected - so poor.

Customer review rating 1.0/5

Sean V. Business - Confirmed reviews ALL

The twin room I had was absolutely disgusting - the Carpet was ripped and missing in places, the stains on the walls were concerning! it was like staying in a squat it was filthy.

Anonymous and unmemorable.

Customer review rating 3.0/5

M D. Business - Confirmed reviews ALL

Desk staff were perfunctory, no greetings or pleasantries offered. Hotel is a little tired. Bed was comfortable and shower good. Would be good if consideration was given to female guests by not locating them at the far end of corridors.

Old and dirty room

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I was highly disappointed in my recent stay. I was visiting London as part of a UK trip and thought I would have a good experience here. I paid extra for an early check in but when I arrived to to hotel tired from my travels the staff told me I couldn’t do early check in. I asked to have the fee refunded and they did it it took multiple emails to get it resolved. The room itself was very outdated and dirty looking. The only benefit here is the location.

Very tired needs upgrade internet poor

Customer review rating 2.0/5

Chris Business - Confirmed reviews ALL

Whole place was very tired and in need of refurbishment. Beds were uncomfortable and trying to get on internet was impossible. Will not use again!

Very convenient - pleasant staff. Also a good local hub.

Customer review rating 3.0/5

Rosemarie J. Couples - Confirmed reviews ALL

I booked room 711 for my brother & sister in law for Friday 7th May. She has very recently had life saving heart surgery. They were happy with the room but concerns over the cleanliness of the wall in the shower where my brother found evidence of previous shower user & as far as I know brought this to the attention of the desk staff, who offered 2x £20 vouchers to spend in the Bar restaurant which was a kind gesture for which my brother told me to collect. Thank you.

Dear Rose, Thank you for taking the time to leave this review about your recent stay with us. We are sorry to hear that you had an issue with your room, however we are very happy that it has been resolved in a timely manner by our reception team! Guest satisfaction is what we always thrive for! We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Comfortable stay with a good breakfast

Customer review rating 3.0/5

Julia Business - Confirmed reviews ALL

Comfortable bed and clean Good breakfast Very tired decor, hallways and carpet make it look dated and all needs a bit of paint and brightening up I had rung and gave the name of a change of person into room both times was ageeed and told that the name of my colleague was written on the booking They queried him staying as no name change on booking and even had to ring me. This took time for my colleague who was busy and had a function to go to

Dear Julia, Thank you for taking the time to leave this review about your recent stay with us. We are very sorry that your experience was not entirely satisfactory and we have taken your feedback into consideration for future improvements. We have also addressed this with our team members in order to provide an improved experience on your next stay. We are glad our high standards were met and although we do carry out maintenance whenever necessary to keep our rooms up to date, we will consider your comments for future improvements. We hope to welcome you back again soon and deliver a more memorable experience. Ms. Govinda Wilczynska, Guest Experience Manager

Better than anticipated

Customer review rating 4.5/5

Bal Families - Confirmed reviews ALL

Check out was slow as unfortunately I was dealt by a trainee, on having the keys to the room I was very pleasantly surprised by the size of the room, the location of the hotel is excellent as there are a number of restaurants, bars, convenience stores, it has parking and disabled parking spaces, the hotel room was clean. I visited the pub on the first floor, staff were really good and helpful, ordered the fish and chips meal and although it was £15 the quality more than justified the price. Breakfast was a good setvup and the food again was excellent, the addition of vegan sausages was great. Very happy with my stay, only downside would be the lack of plugs especially bedside. Well done.

Dear Baljit, Thank you for taking the time to leave this review about your recent stay with us. We regret that your stay coincided with one of our busier periods and would like to apologize for any delay during the check-in process. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. A message of satisfaction from our guests is always very motivating for all of us! We are aware of the issue with the plugs and we are working on improving that. We are looking forward to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Good stay

Customer review rating 5.0/5

Anita Families - Confirmed reviews ALL

Staff are very welcoming, professional and friendly. Rooms are clean to a good standard .

Dear Anita, Thank you for taking the time to leave this review about your recent stay with us. We are delighted to hear that you have enjoyed your stay with us and we are glad that our location has met your needs! We thank you for kindly mentioning our hard working team members who always try and make your stay perfect! We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Good hotel, some noisy guests

Customer review rating 4.0/5

Alfie M. Couples - Confirmed reviews ALL

We had an early morning call at 5am for a flight from Heathrow, but the people in the room next to us laughted and spoke very loudly until 3am, not the best nights sleep. We have stayed many times at the Ibis and have never experienced any problems, we will be back in August for another visit.

Dear Alfred, Thank you for taking the time to leave this review about your recent stay with us. It is a pleasure to know that you appreciated our hotel. Please accept our sincere apologies for any inconvenience. Our reception team is available immediately if you have any issues during your stay and they are happy to find a quick solution to make your stay perfect. We hope to welcome you back again soon and deliver a more memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Well location

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Was good only it’s noisy

Dear Khamis, Thank you for taking the time to leave this review about your recent stay with us. While we are pleased that our location was ideal for you, we are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. We hope to welcome you back again soon! Ms. Govinda Wilczynska, Guest Experience Manager

Clean,comfortable, great location, great price

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Location was perfect with the tube station only 5 mins walk away. Accommodation was adequate for a good nights sleep, clean with comfortable beds, although very basic, no frills. Great breakfast with plenty of choice and modern dining room. Very reasonable cost per night for a London stay.

Dear Caroline, Thank you for taking the time to leave this review about your recent stay with us. It's great to know that you found our location to be ideal. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Rest assured, we are constantly investing in updating our hotel and facilities. We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Quite hotel,clean rooms and a little unorganised

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Reception is struggling a bit but they are friendly. The rooms are dated but clean!

Dear Michael, Thank you for taking the time to leave this review about your recent stay with us. We're pleased that you appreciated our high standards. Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. Moreover, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it. We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

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