ibis London Earls Court Hotel 3 stars

Clean hotel with good service and easy booking

I have stayed three times at this hotel and on the third experience, I was put on the 9th floor which was away from noise so appreciated but the room was freezing, the shower did not work and it looked like it needed a refurbishment. Considering it was my third stay and on my previous stays I had enjoyed it, I was less than impressed.

Easy to book in, friendly staff smart uniform, Helpful. The George and Dragon was clean and the staff friendly and the bar very good we did not eat in there but the menu looked good. Room clean and only complaint sink was blocked so took long time to empty. Bed good and plenty of cupboards and draws. The tea and coffee and milk good biscuits would of been a nice thing to have. In the bathroom no shower cap. Overall good.

Lovely stay

As always delightful

The place was musty and felt old. It is in need of updates. The carpet felt old and even just a fresh coat of paint on the drab rundown walls would help, or update the furniture. It felt like going back in time 20 years.

I had a very pleasant stay. Location Parking and facilities were all good. The room was comfortable if a little small. Particularly liked the bar/pub. My only criticism is that housekeeping did not respect my late check out and tried to get into room on more than one occasion despite having a do not disturb on the door !

Very Comfortable bed. I had the most beautiful sleep.

Very tired and dated room. Poor choice on menu and meal I had was of very poor quality.

Clean and convenient hotel in a strategic location. The stay was pretty comfortable and up to expectations.

Great

The stay was comfortable as usual, and the staff are all very helpful, friendly and welcoming. However, as a regular returning guest there is one issue that I feel I should mention and that covers the changes made to the checking in process. As with most hotels, checking in used to be at the main checking in desk, it has now been moved out into the open entrance area. I feel that this is to the detriment of both the staff and customers, it removes any protection that the staff may have had from roudy or troublesome clients. It also potentiall puts customer data at risk as the customer details are brough up on the checking in screens that are being operated by the staff. My belief is that the staff should be better protected behind the checking in desks, and also there would be minimal risk to customer data.

The recepcion staff in general has been apathetic and there has not been any interest for our well-being. When we checked out and left our luggage in closed storage, the lady who attended us was not very friendly.

The light was broken in the room desk. The bed was dusty.

The only downside to our visit was that both the bedroom and lounge were very cold. The thermostat was set to 30 degrees in both rooms but it didn't seem to make any difference. We had to plug in electric heaters which weren't really adequate.