Mercure Bristol North the Grange Hotel 4 stars

Stayed for 1 night, the hotel staff were professional and helpful. Hotel is clean and modern, but rooms are perhaps a little tired. The refund policy for this hotel can take up to 30 days, which slightly soured the experience as it seems a disproportionate amount of time for a clear refund.

room well appointed and large food outstanding

Booked bed, breakfast and evening meal. Had a problem with the bill. We were not shown the "the table dote " menu. No mention of it just given a menu to order from. Was sorted out and bill was adjusted to the cost we expected.

Easy to book, easy to find, check in smooth and good reception. Room was on top floor, bit of a maze but that it is to be expected in an older building. Was quite warm and only ‘niggle’ was lack of modern aircon ( did provide an upright fan). Breakfast was as expected at this hotel grade, service was very good and attentive. Recommend if want a hotel outside Bristol yet close to M4/M5 interchange.

Safe and efficient hotel

Helpful staff

We had a wonderful time at my parents wedding anniversary, the waiting and bar staff were fantastic especially Katie and her team and Leon. The food was excellent too. The hotel it’s self looks very tired and is in desperate need of a spruce up and deep clean

I was not asked on check out how my stay was. Service was slow and the room didn't appear to be very clean, and on the last day as we were preparing to leave we noticed there was blood on the sheets - not ours. I had no opportunity to bring this up at check out, nor did I feel staff were adequately trained to deal with any issues. Additionally, on the night we arrived and at breakfast the next day all tables in the lounge had a sign on saying they had been used and not to sit there, despite us being told we had to sit in the lounge for breakfast as we had a dog. No one offered to clean the table on either occasion. Breakfast was cold and of poor quality. Very disappointed with the service and lack of cleanliness.

All good except the WiFi, no internet connection,

Nice stay and attentive staff. Room was noisy from heating during the night but generally a very nice room with everything I needed for a short stay. Nice evening meal, full English could have been better. Would stay again.

It was certainly a different experience staying in these Covid days but the hotel and its staff provided a good service notwithstanding the difficulties. The meal provided within the booking was enjoyable even if it was eaten in the bedroom.

Stayed for an evening last week, Nice room and very clean and quiet. Staff very helpful and breakfast was excellent with good service. Checkout efficient and will stay again. Lovely grounds to walk in the morning.

This hotel very far away from the city and also look very old. As accor gold member, when i stayed in this hotel i haven't received any points and night in my account after more than 1 month. I just confused is this hotel belong to accor group or not. I write email more than 5 times but no response at all.

Lovely comfortable hotel friendly staff Set in beautiful grounds so peaceful very close to our family we use this hotel a lot a really good find would recommend this hotel to anyone who wants a lovely relaxing break prices very reasonable prices to

Hotel a bit outdated, needs upgrading and breakfast could do with more options. A bit mouldy in the bathroom but clean. Otherwise would have given 5*. Excellent customer service and lovely views. We requested teas and biscuits as we didn’t have any in room and this was delivered promptly.