Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 411 reviews

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Mercure Bristol North the Grange Hotel - Image 1
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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  411 reviews

Customer review rating 3.5/5

Liz J. Business - Confirmed reviews ALL

Beautiful setting. Hotel in need of repairs / decoration in many places. Bathroom functional but out-dated. Staff friendly and helpful. Food was average.

Dear Liz, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the beautiful setting and found our staff friendly and helpful. We sincerely apologize that the hotel’s condition and the decor did not meet your expectations. Your comments about the need for repairs and updates, especially in the bathrooms, are very helpful and will be shared with our management team as we plan future improvements. We appreciate your honesty regarding the food, and we will work on enhancing our offerings. We hope to have the chance to welcome you back in the future and provide a more refreshed experience. Thank you again for your valuable review! Warm Regards, Lily James Assistant Front Office Manager

Customer review rating 1.0/5

Nicholas H. Solo - Confirmed reviews ALL

The hotel is old, tired & in need of some TLC. I was there for a friend’s wedding. There were no draft beers in the bar. Then the bottled beers ran out! How can this be allowed to happen when you know you have a function on? The bar staff were disinterested & despite 3 of them being behind the bar only one was serving? In my bathroom I found what looked like old food on the floor behind the bathroom door. It had clearly been there a long time as it was dried up & hard! The light switches worked when they felt like it. All in all a very disappointing experience!

Dear Nicholas, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Nicholas T. Solo - Confirmed reviews ALL

Disconcerting to feel that much of the hotel was like a time warp. Room furnishings were very dated, light switches didn’t work properly and there were too few power points. Important things were very good, though. The bed was exceptionally comfortable and the bathroom was up to date and in good condition. The service was friendly and the breakfast was excellent.

Dear Nicholas, Thank you for sharing your detailed feedback. We're pleased to hear that you enjoyed the lovely grounds, a friendly welcome, and found the bed comfortable, as well as the bathroom and breakfast to your satisfaction. We also appreciate your honesty regarding the public areas and the room furnishings. Your comments about the decor, lighting, and power points are noted, and we will consider these aspects as we look for opportunities to update and improve the hotel. It's wonderful to know that you experienced good service during your stay. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you again for your valuable insights! Warm Regards, Lily James Assistant Front Office Manager

Customer review rating 3.5/5

Nicola H. Couples - Confirmed reviews ALL

Hotel is in an excellent location and overall is very comfortable. We were lucky wnt to be upgraded this time, so room was far better than on our previous stay. Staff are very good but the hotel is in need of updating in all areas, and the drive up is in a particularly poor state.

Dear Nicola. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammad Tabish Alam

Customer review rating 4.5/5

Gareth P. Couples - Confirmed reviews ALL

Easy check in, great location comfy bed.

Dear Gareth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Other web-users rate our hotel

  • 378 reviews 9.3/10 Location
  • 810 reviews 5.4/10 Room
  • 855 reviews 8.5/10 Service
  • 22 reviews 3/10 WiFi
  • 428 reviews 5.5/10 Amenities
  • 367 reviews 8.2/10 Breakfast
  • 233 reviews 4.7/10 Vibe
  • 224 reviews 4.8/10 Cleanliness

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