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Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,637 reviews

ALLSAFE approved hotel

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How it works?
Mercure Bristol North the Grange Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP bristol
united kingdom

Tel: +4401454355012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Our restaurants and bars

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Non contractual photo

CONSERVATORY BAR

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,637 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,010 reviews

Lovely country house and gardens

Customer review rating 3.5/5

Srh Families - 20/07/2021 Confirmed reviews ALL

The room we were allocated was unacceptable. We upgraded next day to a much nicer room.

Great location and friendly staff

Customer review rating 4.5/5

Liz H. Couples - 20/07/2021 Confirmed reviews ALL

We were delighted with the hotel in every way. The location was perfect for our needs and the staff were really friendly, professional and efficient. The breakfast set us up nicely for the day and the dinner was just what we needed. The hotel was the perfect back drop for an absolutely fabulous weekend.

4* really?

Customer review rating 1.5/5

Danny Families - 19/07/2021 Confirmed reviews ALL

Overall a really bad experience. The only saving grace we’re a few of your staff. Our room had a few issues so we were moved into the ‘privilege’ suite. Nothing privileged about it. Basically the exact same room but mega hot! You’d be sweating just sat in there. With no air con and poor ventilation these rooms are not fit for purpose when the weather gets warmer!

Lovely hotel, lovely grounds, too hot!

Customer review rating 2.5/5

Anonymous Families - 19/07/2021 Confirmed reviews ALL

Stayed here as we had a birthday party in Bristol the next day, the staff were lovely and the hotel was a beautiful building. The negatives, our room had no air con so it was boiling and the bathroom had no ventilation. The bathroom could also do with an upgrade as it felt unclean.

Restful break

Customer review rating 4.5/5

Jill D. Families - 18/07/2021 Confirmed reviews ALL

Pleasant staff, delicious food, cleanliness of hotel very good, excellent location, comfortable bedroom.

Dear Jill d., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirsty Caradine Front of House Manager

Lovely hotel, amazing location

Customer review rating 4.0/5

Ross Friends - 18/07/2021 Confirmed reviews ALL

Stayed for 1 night, the hotel staff were professional and helpful. Hotel is clean and modern, but rooms are perhaps a little tired. The refund policy for this hotel can take up to 30 days, which slightly soured the experience as it seems a disproportionate amount of time for a clear refund.

first class value and quality

Customer review rating 5.0/5

Glyn Couples - 18/07/2021 Confirmed reviews ALL

room well appointed and large food outstanding

Well located. Nice bedroom.

Customer review rating 3.0/5

Yvonne Couples - 18/07/2021 Confirmed reviews ALL

Booked bed, breakfast and evening meal. Had a problem with the bill. We were not shown the "the table dote " menu. No mention of it just given a menu to order from. Was sorted out and bill was adjusted to the cost we expected.

Well located and tranquil location

Customer review rating 4.5/5

Trevor B. Friends - 18/07/2021 Confirmed reviews ALL

Easy to book, easy to find, check in smooth and good reception. Room was on top floor, bit of a maze but that it is to be expected in an older building. Was quite warm and only ‘niggle’ was lack of modern aircon ( did provide an upright fan). Breakfast was as expected at this hotel grade, service was very good and attentive. Recommend if want a hotel outside Bristol yet close to M4/M5 interchange.

Good hotel

Customer review rating 4.5/5

Martin B. Business - 16/07/2021 Confirmed reviews ALL

Safe and efficient hotel

Lovely all round

Customer review rating 5.0/5

Abbey Couples - 14/07/2021 Confirmed reviews ALL

Helpful staff

Good stay

Customer review rating 4.0/5

Kate Families - 13/07/2021 Confirmed reviews ALL

We had a wonderful time at my parents wedding anniversary, the waiting and bar staff were fantastic especially Katie and her team and Leon. The food was excellent too. The hotel it’s self looks very tired and is in desperate need of a spruce up and deep clean

Dirty, poor service

Customer review rating 2.0/5

Gabrielle Couples - 13/07/2021 Confirmed reviews ALL

I was not asked on check out how my stay was. Service was slow and the room didn't appear to be very clean, and on the last day as we were preparing to leave we noticed there was blood on the sheets - not ours. I had no opportunity to bring this up at check out, nor did I feel staff were adequately trained to deal with any issues. Additionally, on the night we arrived and at breakfast the next day all tables in the lounge had a sign on saying they had been used and not to sit there, despite us being told we had to sit in the lounge for breakfast as we had a dog. No one offered to clean the table on either occasion. Breakfast was cold and of poor quality. Very disappointed with the service and lack of cleanliness.

Lovely location

Customer review rating 3.5/5

Dave Business - 11/07/2021 Confirmed reviews ALL

All good except the WiFi, no internet connection,

Very good

Customer review rating 4.0/5

Anonymous Business - 11/07/2021 Confirmed reviews ALL

Nice stay and attentive staff. Room was noisy from heating during the night but generally a very nice room with everything I needed for a short stay. Nice evening meal, full English could have been better. Would stay again.

Bristol break

TripAdvisor rating 4.0/5

jrtaylor1239 18/08/2020 TripAdvisor review

It was certainly a different experience staying in these Covid days but the hotel and its staff provided a good service notwithstanding the difficulties. The meal provided within the booking was enjoyable even if it was eaten in the bedroom.

Dear jrtaylor1239 Thank you for your wonderful feedback! Were glad you enjoyed your stay and will pass on your wonder comments to our team. We hope you come stay with us again and come enjoy our restaurant and bar once we re-open them soon! Kind Regards Simon Food & Beverage Manager

Very good mid week stay

TripAdvisor rating 5.0/5

iainlochhead Business - 13/01/2020 TripAdvisor review

Stayed for an evening last week, Nice room and very clean and quiet. Staff very helpful and breakfast was excellent with good service. Checkout efficient and will stay again. Lovely grounds to walk in the morning.

Dear Iainlochhead Thank you so much for your wonderful 5 star review. I am so glad that you enjoyed your stay and that the team looked after you. I am so glad that you enjoyed the grounds and found our breakfast and service excellent. I do hope that we can welcome you back to the hotel soon Kind regards Catherine

old hotel and very far away from city

TripAdvisor rating 2.0/5

alexs181818 Couples - 01/01/2020 TripAdvisor review

This hotel very far away from the city and also look very old. As accor gold member, when i stayed in this hotel i haven't received any points and night in my account after more than 1 month. I just confused is this hotel belong to accor group or not. I write email more than 5 times but no response at all.

Dear Alexs181818 Thank you for taking the time to review our hotel. I am so sorry that you have not been responded to as i haven't seen this email, please can you contact me directly at the hotel so that I can resolve the complaint for you and get your points added for you. We of course would like to resolve this for you straight away kind regards Catherine

Brilliant

TripAdvisor rating 5.0/5

mandj57 Family - 29/12/2019 TripAdvisor review

Lovely comfortable hotel friendly staff Set in beautiful grounds so peaceful very close to our family we use this hotel a lot a really good find would recommend this hotel to anyone who wants a lovely relaxing break prices very reasonable prices to

Dear Mandj57 Thank you so much for your 5 star review and I'm delighted to read that you had a wonderful relaxing stay with us. We look forwards to welcoming you back soon. Kind regards Catherine

Lovely location

TripAdvisor rating 4.0/5

wdzaro Family - 13/12/2019 TripAdvisor review

Hotel a bit outdated, needs upgrading and breakfast could do with more options. A bit mouldy in the bathroom but clean. Otherwise would have given 5*. Excellent customer service and lovely views. We requested teas and biscuits as we didn’t have any in room and this was delivered promptly.

Dear Wdzaro, Many thanks for taking the time to complete a review of our hotel following your recent visit. I’m very pleased to note that you enjoyed your stay and in particular found our location ideal for your needs. Situated in the idyllic South Gloucestershire countryside we are positioned in the ideal location for relaxation and enjoyment! I look forward to welcoming you back again in the near future. Warm Regards, Jonathan Bowen General Manager

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