Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 410 reviews

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Mercure Bristol North the Grange Hotel - Image 1
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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  410 reviews

TripAdvisor Rating  3.5/5  1,342 reviews

Customer review rating 4.5/5

Janet A. Friends - Confirmed reviews ALL

Staff were all friendly and pleasant; food was very good.

Dear Janet, Thank you for your kind words! We're thrilled to hear you found our staff friendly and pleasant, and that you enjoyed the food. We look forward to welcoming you back for another great experience! Warm Regards, Lily James Assistant Front Office Manager

Customer review rating 4.5/5

Corinne P. Couples - Confirmed reviews ALL

An enjoyable short stay in a rural location, but close enough to the city and motorways. A beautiful old house with plenty of parking, but the drive leading to the car park has many potholes and needs urgent attention! The rooms were a decent size and the breakfast good and plentiful. All the staff we met were very pleasant, especially Anastasia who we saw each morning at breakfast. She was charming, and went out of her way for us. Stopping to chat, whilst being mindful of other guests in the room. Nothing was too much trouble for her.

Dear Corinne, Thank you for your lovely feedback. We're delighted to hear you enjoyed your stay in our beautiful house, the convenient location, and the pleasant service from Anastasia. We truly appreciate your kind words about her attentiveness and friendly approach. We also thank you for pointing out the condition of the drive leading to the car park. Your feedback is important, and we will address the potholes promptly to improve the access. It was a pleasure hosting you, and we hope to welcome you back again soon for another enjoyable stay! Warm Regards, Lily James Assistant Front Office Manager

Thank you Daisy

TripAdvisor rating 5.0/5

D7418BRkarenp TripAdvisor review

Great service by Daisy. Food was delicious, delivered by a great waitress. Thoroughly enjoyed our meal, menu varied. Thank you Daisy

Customer review rating 3.5/5

Trevor M. Families - Confirmed reviews ALL

Negative: Some halls needing some TLC. TV signal was very poor (very limited channels). Gutter leaked during rainfall onto extended roof resulting in poor nights sleep. Positives: Lovely team members, polite and welcoming. Great breakfast.

Dear Trevor, Thank you for sharing your detailed feedback. We're glad you enjoyed our team members and breakfast, and we appreciate your kind words. We're sorry for the issues you experienced with the halls, TV signal, and gutter leak. Your comments are valuable, and we'll work on addressing these areas to improve our guests' stay. We hope to welcome you again soon! Warm Regards, Lily James Assistant Front Office Manager

Work stay

TripAdvisor rating 1.0/5

Rod C TripAdvisor review

The first “Privelidge” room key I got had blood on the sheets when I pulled the douvet back to air the bed there was blood on the sheet with hair in the bed! I was thankfully moved to another room the next day after a long day at work to find the room had not been refreshed. The staff on the reception have been superb in dealing with the issues but I need to say it’s just acceptable and management need to act swiftly…….. I’ll let you make your own decision.

Dear Rod C, Thank you for taking the time to share your experience, and please accept our sincere apologies for the issues you encountered. What you described regarding the condition of your first room is completely unacceptable and far below the standards we set for cleanliness and guest care. We are genuinely sorry for the discomfort and frustration this caused. While we’re glad our reception team supported you promptly and professionally, it’s clear that the follow-up room not being refreshed only added to the inconvenience after a long day at work. This is not the experience we want any of our guests to have. Your feedback has been passed directly to management, and we are taking immediate action with both our housekeeping and supervisory teams to ensure this does not happen again. Thank you again for bringing these matters to our attention and we hope you will consider giving us the opportunity to provide the standard of stay you should expect and deserve. Kind Regards Mohammad Tabish Alam

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Other web-users rate our hotel

  • 388 reviews 9/10 Location
  • 828 reviews 5.3/10 Room
  • 846 reviews 8.4/10 Service
  • 23 reviews 3.6/10 WiFi
  • 428 reviews 5.4/10 Amenities
  • 380 reviews 8/10 Breakfast
  • 240 reviews 4.1/10 Vibe
  • 232 reviews 4.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.