Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 449 reviews

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Mercure Bristol North the Grange Hotel - Image 1
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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Room 1

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE AT THE GRANGE

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  449 reviews

Customer review rating 5.0/5

Martin M. M. Solo - Confirmed reviews ALL

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 1.5/5

Stanley W. Families - Confirmed reviews ALL

Dear Stanley, Thank you for taking the time to share your feedback following your recent stay. I am sorry to read that several aspects of your visit did not meet your expectations. We appreciate your candid comments regarding the décor, the reception experience, the Privilege Room upgrade, the shower facilities, and the soap dispensers. It is particularly concerning to learn that these issues were experienced across both rooms occupied by your party, and we will be reviewing these points with our maintenance and management teams. I am also disappointed to hear about your experience in the bar and restaurant. We strive to provide a high standard of food and beverage service, and it is clear that we fell short during your evening dining experience. Your comments regarding cocktail preparation, product availability, and restaurant service have been shared with the relevant department heads for review and further training where required. That said, I am pleased to hear that the breakfast team provided a much more positive experience, and I will ensure your comments are passed on to them. Guest feedback is invaluable in helping us identify areas for improvement, and I thank you for bringing these matters to our attention. We hope that you will consider giving us another opportunity in the future to demonstrate the standards of hospitality we aim to deliver. Kind regards, Mohammad Tabish Alam

Customer review rating 3.5/5

Lynda C. Couples - Confirmed reviews ALL

Dear Lynda, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed the beautiful setting of the hotel and that our team made such a positive impression during your stay. Your kind comments regarding our staff are greatly appreciated, and I will be sure to share them with the team. I also appreciate your honest observations regarding the condition of the property. As a historic country house hotel, maintaining and improving the building is an ongoing priority, and we recognise that some areas would benefit from refurbishment and investment. Feedback such as yours is important as it helps us demonstrate where our guests feel improvements are needed. Thank you as well for acknowledging the efforts of the team. They work incredibly hard to deliver the best possible experience for our guests, and it is rewarding to see their commitment recognised. We appreciate both your praise and constructive feedback and hope to have the opportunity to welcome you back to Mercure Bristol North The Grange Hotel in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 4.0/5

Norma R. Families - Confirmed reviews ALL

Dear Norma, Thank you for taking the time to share your feedback. I am pleased to hear that you had a good stay with us and that our location was convenient for your visit. We understand that you were attending a family funeral, and we hope that we were able to provide a comfortable and welcoming environment during what may have been a difficult time. Thank you also for your comments regarding the restaurant service. I am sorry to hear that the service was slower than expected and that there was some confusion with the orders. This is not the level of service we aim to provide, and I will be sharing your feedback with the team so that we can improve. We appreciate your honest comments and hope to have the opportunity to welcome you back under happier circumstances in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Debra E. Couples - Confirmed reviews ALL

Dear Debra, Thank you for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed your stay with us and that, despite the delay in your room being ready on arrival, our team were able to make you feel welcome with complimentary drinks while you waited. Thank you for your understanding. It is fantastic to know that you enjoyed your spacious room, our breakfast selection, and the atmosphere of the hotel. We are particularly pleased that, despite the conference, special event dinner, and wedding taking place during your five-night stay, you still felt able to enjoy the charm and intimacy of our country house hotel. Your kind comments about the grounds, parking, and especially our team are greatly appreciated. Anastasia will be thrilled to receive your special mention; she takes great pride in looking after our guests and sharing the history of the property. We truly appreciate your feedback and look forward to welcoming you back to Mercure Bristol North The Grange Hotel in the near future. Kind regards, Mohammad Tabish Alam

Other web-users rate our hotel

  • 386 reviews 9.3/10 Location
  • 816 reviews 5.8/10 Room
  • 897 reviews 8.3/10 Service
  • 19 reviews 2.7/10 WiFi
  • 433 reviews 5.5/10 Amenities
  • 380 reviews 8.4/10 Breakfast
  • 252 reviews 4.9/10 Cleanliness
  • 239 reviews 4.5/10 Vibe

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