Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 452 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  452 reviews

TripAdvisor Rating  3.5/5  1,195 reviews

Great wedding venue

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We stayed here for our wedding. The rooms were lovely, and the staff were excellent. Nothing was too much trouble. They really helped to make our special day perfect!

Country house hotel feel at a budget price

TripAdvisor rating 5.0/5

KathJCF Couples - TripAdvisor review

Great service in a roomy country house feeling hotel, at budget price. Very convenient for visiting the UWE or north Bristol area, or for house hunting trip like we were. The restaurant serves good pub/brasserie style food and the waiter and chefs were helpful with information about ingredients. The decor has seen better days but it's all clean, and elements like a spacious lounge and bar with views over the grounds and fields, make an overnight stay much more special than a Travelodge in the same price bracket . The only time I noticed the budget price is when I didn't find moisturiser provided in the bath rooms.

Great location

Customer review rating 2.0/5

Robert M. Couples - Confirmed reviews ALL

No heating or hot water on arrival and for several hours after, not helped by housekeeping leaving room window open and radiator valve closed so any residual heat was lost. On checkout there was no one to complain to. Moreover, defects identified to hotel 6mths previous had not been addressed. It would appear that the only thing being managed is the decline of this once great hotel.

Dear Robert M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location favorable. We sincerely apologise for the inconvenience that was caused by the heating issue that took place during your stay. Please know that this issue is noted and we are working on this problem to achieve a better experience for guests in the future. Additionally, we appreciate you bringing to our attention the oversight with the room window and radiator valve, and we will address this matter with our housekeeping team to ensure it does not happen again. Furthermore, it is concerning to hear that defects identified previously had not been addressed. This will be discussed with our maintenance team. It is regrettable that our Reception Team were not available at your time of checkout to discuss your concerns, once again, we apologise for this. Guest service and communication is a top priority for us nd it is disappointing that we fell short on this occasion. We sincerely apologise for the disappointment you experienced, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made. Best Wishes, Constance Taylor-Heath Reception Mercure Bristol North The Grange Hotel

Easter Monday Family Fun Day

TripAdvisor rating 5.0/5

samantharJ9921KS TripAdvisor review

Attended the Easter Monday family fun day with a couple friends and had a great day. Was really well organised, with plenty of parking, fun events arranged, local vendors, and lovely staff. Would recommend to all, especially families, and will definitely be back.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Fire alarms went off no statement if was real or not no one asked anyone to move And staff for wedding looked casual not very smart The breakfast was terrible all cold or chewy

Dear Jane H., Thank you for sharing your feedback with us. We're sorry to hear that the appearance of our wedding staff did not meet your expectations. We strive to maintain a high standard of professionalism and presentation, and we will address this with our team to ensure they uphold our standards at all times. Additionally, we regret that the breakfast did not meet your expectations. Your comments are valuable to us, and we will work with our Kitchen Team and Food and Beverage Team to improve the quality and freshness of our breakfast offerings. We appreciate your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Best Wishes, Constance Taylor-Heath Reception Mercure Bristol North The Grange Hotel

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Other web-users rate our hotel

  • 327 reviews 9.3/10 Location
  • 707 reviews 5.1/10 Room
  • 644 reviews 7.7/10 Service
  • 23 reviews 5.3/10 WiFi
  • 345 reviews 7.8/10 Breakfast
  • 334 reviews 5.8/10 Food
  • 318 reviews 5.9/10 Amenities
  • 233 reviews 3.6/10 Vibe

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