Dear Astrid, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and that our friendly and efficient team helped make your visit enjoyable. It’s also great to know you enjoyed the breakfast. We appreciate your honest comments regarding the dated décor and the toilet flush in your room. We’re continually reviewing areas of the hotel that need attention, and your feedback is very helpful in highlighting where improvements are needed. We’ll certainly look into the issue with the flush to ensure it is addressed. Thank you again for staying with us and for taking the time to share your experience. We hope to welcome you back again in the future. Kind Regards Mohammad Tabish Alam

Dear Ruth, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Dear P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Dear Kelly, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Dear Kim, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the beautiful grounds for the wedding. We’re sorry that some areas of the grounds were not looking their best and appreciate you bringing the dead plants to our attention. We’ll certainly take this feedback on board. We’re also sorry to hear about the difficulties you experienced with accessibility, particularly with the bathroom in the family room. We understand how important it is that all of our guests are able to access and enjoy the venue comfortably, and we’ll review the points you’ve raised regarding accessibility and potential improvements. Thank you again for your honest feedback. It’s helpful to us as we continue to look at ways to improve the experience for all our guests. Kind Regards Mohammad Tabish Alam

Dear Richard, Thank you for taking the time to share such detailed feedback following your stay with us. I’m pleased to hear that you enjoyed our restaurant and, in particular, found the food delicious. It is also wonderful to hear that our team were helpful and welcoming throughout your stay. I will make sure your kind comments are shared with them. I’m sorry for the issues you experienced with the bedroom, including the faulty light, incomplete hospitality tray and the confusion around our room servicing arrangements. These are all things we should be getting right, and I will ensure your comments are followed up with the relevant teams. As you rightly mention, our hotel is a historic building and unfortunately does not have a lift, with a number of our bedrooms featuring baths with showers over them. We do have rooms with walk-in showers, subject to availability, and we are always happy to discuss individual requirements before arrival to help us allocate the most suitable room. Thank you again for recognising the efforts of our team and for your constructive feedback. We hope to have the pleasure of welcoming you back again in the future. Kind Regards Mohammad Tabish Alam

Dear Neil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Dear S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Dear Madeline, Thank you for taking the time to share your feedback with us. We’re very sorry to hear that the cleanliness and presentation of the hotel did not meet the standards you expected. In particular, we sincerely apologise for the condition of the corridors, the crockery and glasses left outside your room, and the issue you experienced with the bed linen. Regardless of the rate paid, every guest should be able to expect a clean, comfortable and well-presented room. Your comments are therefore taken very seriously, and we will share this feedback with our Housekeeping and relevant management teams so these areas can be addressed. We appreciate you bringing these concerns to our attention and apologise again that your stay did not meet expectations. Kind Regards Mohammad Tabish Alam

Dear Ben, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Dear Anthony, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our beautiful and peaceful location, as well as your room and the service from our team. It’s wonderful to know that you found the hotel a relaxing place to stay while still being conveniently close to Bristol. We’re sorry to hear that your dinner did not meet your expectations. We take your comments regarding the quality of the food seriously, and your feedback will be shared with our Food & Beverage team for review and improvement. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a more enjoyable dining experience on a future visit. Kind Regards Mohammad Tabish Alam

Dear Adriana, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the significant disruption you experienced during your stay. We fully understand how frustrating and disappointing it must have been to have no electricity or running water, particularly when this affected essential facilities such as the toilets and taps. We also appreciate your comments regarding communication. We recognise that a notice at reception was not sufficient, and we are sorry that you did not receive clearer information before or upon arrival. We understand your concerns regarding the room rate and the impact that the disruption had on your overall experience. Your feedback has been shared with the relevant team for review. We sincerely apologise that we fell short of the standard you expected and appreciate you bringing these concerns to our attention. Kind Regards Reception Team

Dear W., Thank you for taking the time to share your feedback. We are very sorry that your stay was disrupted in this way, particularly by the unexpected loss of water and electricity. We completely appreciate how inconvenient this must have been, especially with no access to showers, toilets, lighting or the usual breakfast service, and we understand the impact this had on your plans and meeting. We also apologise that the information regarding the planned disruption was not clearly highlighted to you at check-in. We are also sorry to hear about the condition of the carpet in Room 502. We appreciate that a puckered carpet can present a trip hazard, and we have passed this feedback to the relevant team so that it can be addressed. We sincerely regret that your experience fell short of the convenient and comfortable stay you had expected. Thank you again for bringing these issues to our attention, as your comments help us identify where improvements are needed. Kind Regards Mohammad Tabish Alam

Dear Joy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Dear D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Dear Kerry, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found the hotel welcoming, enjoyed our location and comfortable bed, and that our team were lovely and helpful throughout your stay. We are, however, sorry that several aspects of your experience fell short of the standards we aim to provide. The dust you found in the room, including around the smoke detector, should certainly have been picked up during our housekeeping checks, and we apologise for this. We also apologise for the shortage of towels and for the difficulties you experienced with the shower. Your comments regarding breakfast are particularly helpful. We understand how important it is to have suitable options clearly identified when you have dietary requirements, and we’re sorry that the choices available did not meet your gluten- and dairy-free needs. We will share your feedback regarding labelling, dietary options and the replenishment of hot food with our team. We truly appreciate your kind comments about our staff, and we will make sure they receive your recognition. Thank you again for highlighting these areas for improvement, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind Regards Mohammad Tabish Alam

Dear Leo/W. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Dear Alison, Thank you for your lovely review. We’re delighted to hear that you had a great weekend with us and enjoyed our excellent breakfast and evening meals in the brasserie. It’s wonderful to know that you found our team welcoming and friendly, and that you had a comfortable night’s sleep. We also appreciate your honest comments regarding the furnishings and bathroom. We’re always looking at ways to improve and refresh the hotel, and your feedback is very helpful. Thank you again for staying with us, and we hope to welcome you back for another enjoyable stay in the future. Kind Regards Mohammad Tabish Alam

Dear Nicola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam