Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 415 reviews

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Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  415 reviews

TripAdvisor Rating  3.5/5  1,347 reviews

Excellent service

TripAdvisor rating 5.0/5

Shane W TripAdvisor review

Very well looked after by team - lovely food and facilities for conference ! Thank you to team including Lily, Charlotte, Tilly and Alicia and no doubt others Also thank you to Simon B for wider support

Customer review rating 3.5/5

Peter S. Friends - Confirmed reviews ALL

I would have been delighted to give a 9 or 10 star rating. There was a warm welcome and your staff were extremely pleasant, efficient and friendly. A warm, comfortable traditional hotel in its own grounds. Good breakfast buffet and we enjoyed our dinners both evenings. However Housekeeping let things down badly. Rooms were not checked properly prior to guests checking in, items not replenished, also our rooms were overlooked for cleaning and when mentioned were still not done. The Invoice at the end of the stay was a nightmare to untangle. We had 2 rooms on separate accounts and despite signing for items on each during the stay everything was charged onto one room.

Dear Mr S., Thank you for sharing your detailed feedback. We're thrilled to hear about your positive experience with our warm welcome, friendly staff, and the overall atmosphere of our traditional hotel. It's wonderful to know you enjoyed the breakfast buffet and dinners. However, we sincerely apologize for the shortcomings in our housekeeping service and the issues with your invoice. Your comments are very important to us, and we will address these areas with our team to ensure better consistency and clarity in the future. We truly appreciate your understanding and hope to have the opportunity to provide you with an even better stay next time. Warm Regards, Lily James Assistant Front Office Manager

Customer review rating 2.5/5

Andrew S. Business - Confirmed reviews ALL

It was an ok stay as working in Bristol. Food was ok but two items I tried to order were not available. The hotel is looking tired and needs a refresh, lots of cracks and wall marks in the room, but worse the net curtain had a split all the way down - looking like 3 curtains hanging. Bed was comfortable and I slept alright.

Dear Andrew, Thank you for sharing your feedback following your stay with us. We’re pleased to hear that you found the bed comfortable and slept well. However, we’re sorry to learn that parts of your experience did not meet expectations, particularly regarding menu availability and the condition of the room. Your comments about maintenance and presentation, including the curtains, have been noted and will be shared with our housekeeping and maintenance teams as part of our ongoing refurbishment plans. We appreciate you taking the time to highlight these areas and hope to have the opportunity to provide a more positive experience should you stay with us again. Kind Regards Mohammad Tabish Alam

Customer review rating 4.0/5

Julian F. Business - Confirmed reviews ALL

Staff were great. Food was good and priced well.

Dear Julian, Thank you for your honest feedback. We're glad to hear that you appreciated our staff and enjoyed the food. We acknowledge that the premises could benefit from updates, and we'll take your comments into consideration as we look to improve our facilities. We hope to welcome you back and provide an even better experience in the future. Warm Regards, Lily James Assistant Front Office Manager

Customer review rating 4.5/5

Geoffrey S. Friends - Confirmed reviews ALL

Easy check in. Pleasant and helpful staff. Excellent bed. Good breakfast.

Dear Geoffrey, Thank you for your wonderful review! We're delighted to hear you enjoyed the comfortable bed, smooth check-in process, friendly staff, and our breakfast offerings. We look forward to welcoming you back soon! Warm Regards, Lily James Assistant Front Office Manager

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Other web-users rate our hotel

  • 381 reviews 9.3/10 Location
  • 820 reviews 5.4/10 Room
  • 859 reviews 8.5/10 Service
  • 22 reviews 2.9/10 WiFi
  • 431 reviews 5.5/10 Amenities
  • 370 reviews 8.1/10 Breakfast
  • 236 reviews 4.8/10 Vibe
  • 230 reviews 5/10 Cleanliness

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