Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 429 reviews

Best price
guarantee
Mercure Bristol North the Grange Hotel - Image 1
Mercure Bristol North the Grange Hotel - Image 2
Mercure Bristol North the Grange Hotel - Image 3
Mercure Bristol North the Grange Hotel - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE AT THE GRANGE

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  429 reviews

Customer review rating 0.5/5

Paige A. Families - Confirmed reviews ALL

This was our 5th stay here and unfortunately our last. Upon arrival after traveling over 5 hours with a 9 year old we found dispite booking 2 months in advance and it now being 8.40pm, the bed for our son was not set up, when teception came to set up, where his head would lay on the sofa bed we found was covered in white crusty substance. We were put in a room which was directly behind a booming party that vibrated the walls with the sheer volume way into the early hours, after repeatedly asking if the volume could be lowered or our room moved we were finally told it was a private party and nothing would be done but we're assure the party doors would close at 10pm, this of course didn't happen and hotel staff couldn't have cared less. The very drunk idiots at this party then between the hours of 1-3.30am started trying to find their rooms, extremely loudly and disrespectfully shouting down corridors rattling our door, again staff did nothing. Window in our rooms lock was broken so we couldn't close it properly, chair covered in makeup, blood stained sheets and cobwebs on the room. It was disgusting and had we not been leaving at 7am we would have just found somewhere else to stay. Do not recommend staying here with children or if you actually want sleep and a clean environment.

Dear Paige, Thank you for taking the time to share your feedback following your recent stay. I am sincerely sorry to hear that your experience fell so far below expectations, particularly as a returning guest travelling with your family. I would like to apologise for the issues you encountered on arrival with the sofa bed not being prepared, as well as the condition in which you found the room. This is not acceptable and does not reflect the standards we expect from our housekeeping team, and it will be investigated as a priority. I am also very sorry for the disturbance caused by noise from the private event and the disruption experienced during the night. Guest comfort and the ability to rest should always be protected, and I regret that this was not effectively managed. Your comments regarding the handling of your concerns at the time have been noted and will be reviewed with the relevant teams. In addition, I am concerned to hear about the maintenance issues you have mentioned in the room. Please be assured these matters will be followed up thoroughly with both our housekeeping and maintenance departments to ensure they are addressed appropriately. We fully understand your decision and are truly sorry that this stay has left you feeling this way. Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Eloise H. Families - Confirmed reviews ALL

Such a lovely hotel, staff were so welcoming and friendly.

Dear Eloise, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Dianne M. Families - Confirmed reviews ALL

Every member of staff were very helpful, attentive and friendly. Accessibility bedroom nice and large, although shower cubicle could do with updating. Breakfast was excellent great choice and quality ingredients, thank-you to the chefs. We were staying at The Grange for a family celebration and so enjoyed an arranged luncheon menu again excellent.

Dear Dianne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Ruth M. Families - Confirmed reviews ALL

Comfortable , clean room, comfortable bed, polite staff, good breakfast. .

Dear Ruth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 2.0/5

Alan G. Couples - Confirmed reviews ALL

The hotel was tired and is in need of a revamp throughout. Our first room had no cold water in the tap or cistern but was far better than room 506 which we were moved into. This room was cramped and dark. The water pipes thundered whenever anyone else used thd bathroom in this blick, totally upsetting any sleep. The staff were very pleasant but seemingly lacked any management. Not impreesed and will not be staying in this property again. The 4 Star rating advertised by Mercure is way off the mark and leads me ti be skeptical as to the groups control over the premises.

Dear Alan, Thank you for taking the time to share your feedback. I’m sorry to read that your stay did not meet your expectations and that you experienced several issues during your visit. I’m particularly sorry about the problems you encountered with your initial room, including the lack of cold water, and the concerns you raised after being moved to room 506. The issues you describe with noise from the pipework and the impact on your sleep are clearly not acceptable, and I appreciate how frustrating this must have been. Your comments regarding the condition of the rooms and the overall presentation of the hotel have also been noted. While we do work continuously on maintenance and improvements, it is clear that on this occasion we did not deliver the standard you expected or deserve. I am however pleased to hear that you found the staff to be very pleasant. I’m sorry you felt there was a lack of visible management support during your stay — this will be shared with the leadership team for review. We also take your feedback regarding the hotel rating seriously. Standards and guest expectations are very important to us, and your comments will be used as part of our ongoing review process with the relevant stakeholders. Thank you again for your honest review. While I understand you have said you would not return, we do appreciate the feedback as it helps highlight areas where improvements are needed. Kind Regards Mohammad Tabish Alam

Other web-users rate our hotel

  • 378 reviews 9.3/10 Location
  • 804 reviews 5.9/10 Room
  • 874 reviews 8.3/10 Service
  • 20 reviews 2.4/10 WiFi
  • 425 reviews 5.6/10 Amenities
  • 367 reviews 8.3/10 Breakfast
  • 240 reviews 4.5/10 Vibe
  • 238 reviews 5.3/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Bristol