Mercure Bristol North the Grange Hotel 4 stars

I enjoy it every time I stay. The location is perfect after a busy day, a pint is a little pricey but work pay so no bother. See you in the new year. Alan.

Comfortable stay, clean rooms, excellent grounds, lovely service.

Large modern room---needs a lift as too many stairs to reach it

Arrived on the Friday night to find the HOTEL had altered my booking. Took them 30 minutes to replace the twin room the hotel gave me for a double that was booked. We were put in the stables( the fridge) with no extra heating. We had a package with an included dinner on first night. Wedding reception in restaurant so food had to be taken in the bar. Barman was actually a waiter and had no idea how to work the till for food nor what menu we should have. At the third attempt we got the set menu, 3 courses. The food was good. However, the staff had managed to reduce the bride to tears because there was something wrong with the cake! Breakfast, no one in attendance at first so we had to fed for ourselves and it soon became clear a lot of the food had not been put out! Eventually two staff appeared. One taken up filling in the blanks! On return from a very wet day all we wanted was a shower and warm up. But we couldn't The door card failed to work, back through the rain to get a replacement, only to find when we got into the room there were no towels and the room freezing. Back through the rain again for towels. We were offered a room in the main building, but refused it as we didn't want to get soaked a 5th time in one day! They did give us a bottle of their plonk with the towels. Breakfast day two. Warning! Coach party in!!!! Had to wait for table, then for the food as the same two were on duty and they couldn't keep up with demand! Then just to top things off, we heard those in the coach party complaining their rooms were too hot, and reception asked me to pay for my inclusive dinner on the first. I am a LeClub member,if this is how they treat members, god help ordinary folk! I have had better stays at an Ibis hotel, also in the group. I recommend you stay away from this one till they change the staff lock, stock, an barrel!

I had booked a 2 night package. 1 double room, bed and breakfast, dinner on first night. On arrival I was told this had been changed to a twin, and evening meal to be taken in the bar due to a wedding! I refused the room. It took the girl 20 minutes to find a double for both nights. The only room was in the stables. It was second rate, dingy and cold(compared to rooms I've had in this group, an Ibis would have been better). I asked for extra heating but it never happened. In the bar, staff behind it had no idea how to get us the evening meal, after assistance for another member and a THIRD menu, which was very limited, we got food. This turned out to be the highlight of the weekend! At breakfast( 7.40) there was no staff to be seen, it soon became clear a lot of food had not been put out. Then 1 member appeared to serve us, a second appeared about 20 minutes later! Food was ok. On our return after a very wet day at a Christmas market We went to our room and found the card wouldn't work, but by the time we realised this we were soaked through. The card was replaced. We got into the fridge(room) we needed showers. But we couldn't. Why? No towels. I went to complain and was offered a room in the main house. Did they really expect us to move and get all our clothes and us soaked again? At breakfast on day two, there was a coach party in. Although everything was in place this time, there was only the same two on duty and they couldn't cope with the amount of people and food was consistently running out. Then, to add insult to injury, I was asked to pay for my evening meal!! What annoyed even more was to hear other guests complaining about their rooms were two hot. I had a bad feeling about the place when I witnessed the poor bride being reduced to tears by the staff for some reason. I have used a lot of Accor group hotels and I've always thought the one at Bewdly was bad, but your hotel is way out in front of them! I didn't think it possible to get worse than Bewdley! Oh, I was given a bottle of the cheapest wine for free! G.A..

We went as a group and were able to use the facilities freely. The reception staff were very friendly, some of the waiting staff seemed pleasant but under-trained - didn't remove dirty crockery etc. The food was not exceptional but the ambience was very nice. Our room was comfortable, but the bathroom needed upgrading.

Staff were excellent. Breakfast was very nice indeed. On the downside, the hotel looked tired and had the feel of a hotel that was struggling. Also disappointing that the hotel no longer has a pool

Unfortunately the room had was very poor condition with wall paper coming off the walls the bathroom was grubby. The TV remote was filthy. I will not stay here again.

Stay was fine Alisha on reception very helpful.

Good sized room , clean and comfy bed Breakfast coffee could have been hotter.....

booking in no Problem and room met expectations, had dinner booked that was good quality and choice and breakfast buffet was extensive but would have like to have been offered Poached Eggs (but to be fair I did not ask if they were available)

Receptionist helpful, friendly bar staff, no milk in room

There was noone at the reception desk when we arrived and 2 other guests were already waiting. One gentleman was there to complain that noone was manning the bar! When we were eventually allocated our room, it had not been made up after the previous guest. It then took another half an hour for a different room to be prepared for us.

We were at your hotel when a wedding party was on. It was very noisy

Off to a slightly bad start which was soon rectified. We were allocated a room in The Mews. We are very grateful to be allowed to bring our dog on holiday with us. The first room had not been fully serviced, missing blanket almost empty tissue box, carpet with crumbs and the radiator was only hot at the base.(it was a very cold evening). This could not be fixed until morning so we were offered another room which was very satisfactory. Staff were very welcoming and helpful. There was an excellent choice for the buffet breakfast. We ate in the lounge at a front window with the best views - best place in the hotel we thought! Dog happily lying beside us. Later we enjoyed tomato soup with excellent flavour and attentive waitress. One evening as we drove up the drive, a large owl flew ahead, from tree to tree - a lovely welcome back. Extremely quiet situation, with easy access to Bristol. We did find it necessary to change our door fobs/ keys, rather frequently- perhaps we just didn’t have the knack. We would certainly consider staying at the Mercure in the future. Many thanks, Sheila W..