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Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,819 reviews

ALLSAFE approved hotel

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Mercure Bristol North the Grange Hotel
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+ 20 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP bristol
united kingdom

Tel: +4401454355012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

CONSERVATORY BAR

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,819 reviews

TripAdvisor Rating 3.5/5

1,035 reviews

Great quiet easy access out of the way location near city.

Customer review rating 3.5/5

C. Couples - 15/09/2021 Confirmed reviews ALL

Great easy access out of town quiet country hotel with beautiful grounds. Staff friendly and accommodating. Room lovely though bit dark so overall room and bathroom could do with little brightening up. Had to hunt down promised nespresso machine and purchase own capsules as told no delivery due and we stayed a week! Bit disappointed to find the mentioned pool/jacuzzi had been shut 5 years. Overall met our requirements for this stay. Would use again.

Well located with beautiful grounds/views

Customer review rating 5.0/5

Marilyn R. Couples - 14/09/2021 Confirmed reviews ALL

Very satisfactory - attended a family wedding and really appreciated the generous provision of seating options both outside and on the interior public areas egere we could meet to talk in small groups. For the evening event tables too large to allow conversations across whilst music playing, could have been scaled down

Anniversary Trip paid for as gift my our daughter.

Customer review rating 3.5/5

Marion S. Couples - 13/09/2021 Confirmed reviews ALL

My daughter bought us a Red Letter day experience and we chose your hotel to spend it. We were allocated a room right up in the eaves with no lift, and the room was tiny, dark and very very hot! We had to keep the fan on all night, but didn’t sleep a wink due to the noise and the heat. Your staff were very nice and cheerful and were happy to serve us, and the food was very nice indeed. However, during our dinner, the alarm was constantly beeping driving everyone mad, but the staff were unable to stop it. We had ordered our dessert, when the fire alarm went off which, as usual, we all ignored. The staff asked us to stand outside whilst they determined whether there was actually a fire (they did all they should have done to keep us safe) which there turned out not to be, thankfully! It was obvious that the alarm system was faulty, and I’m afraid that with the small, airless room and the alarm noises during our dinner, the trip was completely spoiled for us. I suppose we should have expected the worst room in the house since we were paying with a voucher, but we didn’t expect it and were thoroughly disappointed.

Customer review rating 2.5/5

Charlotte S. Families - 13/09/2021 Confirmed reviews ALL

After a late check in due to the room not being ready , wasn’t really a problem as we were part of a wedding, got to the room at 5pm to find the beds weren’t made up, I spoke to receptionist & was told “ we will do it later” the attitude was absolutely disgusting & not something you would expect for front of house! The beds were finally made up at around 7pm after beds being moved around to fit into the room

Poor service , untrained staff

Customer review rating 3.0/5

Lynda P. Families - 13/09/2021 Confirmed reviews ALL

Beautiful location but staff untrained and letting the hotel down, there are a few staff who work hard and carry the rest, 4 bar staff on for a wedding and not one of them know how to make a cappacino, which could of been solved if the staff had put the coffee out that the bride had paid for !! Breakfast 2 girls with no get up and go, we all booked a slot then had to wait for tables to be cleared , breakfast buffet table not topped up but full English was very good I booked in at 8.30 very busy, my mum came down at 9.15 to 2out of the 10 table occupied but all the others un cleared and no one to be found so she joined me and I had to call the waitress over to take her order and find her some cutlery as she didn’t bring any with her breakfast, Scottish make member of staff who had been at the wedding the day before was expectional and explained about staff shortages which I understand but please train and help your staff to do there job. The Grange at winterbourne is a fabulous venue and I hope the 3 weddings they have every week for the next 3 months get better service.

Surprisingly good

Customer review rating 4.0/5

Matthew D. Business - 13/09/2021 Confirmed reviews ALL

Dinner and two nights

Good stay

Customer review rating 4.5/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

Great value, amazing building would be 10/10 if it hadn't been so hot. There were fans in the room which helped but the room was hotter than the hall or outside even with the window open wide I don't know why. It felt like a radiator was on but I couldn't see one. After a shower the room was stifling.

Super location

Customer review rating 4.5/5

Deew Couples - 13/09/2021 Confirmed reviews ALL

Attended a wedding. Room was very comfortable and clean. Only concern was that I am 70, my husband in his 60s and we were put in room 504 which meant two flights of stairs and the second set were very steep and narrow.

Victorian Manor House in all it's glory and decay

Customer review rating 1.0/5

Dafydd Business - 12/09/2021 Confirmed reviews ALL

The long sweeping drive as you enter the property leads up to a delightful Victorian manor house. Upon entering the property, you see the magificant entrance way, with a dining room to the right, and glorious social areas for quaffing drinks. A wonderful ambiance. However, the room itself also feels like it harks from the victorian age, but was originally the steerage rooms. The décor is antiquated, there are minimal plug sockets, especially near the beds. Well in need of an uplift. The bathroom was a terrible experience. The sink pipes draining slowly, with part of the blockage being regurgitated through the drain. The bath area had black mould in the grouting, as did the mixer tap. There are also rotten floorboards under the lino meaning a mis-step getting out of the bath would result in injury. All of these issues were spotted either late at night or early morning, and were reported on checkout. The receptionist apologised and assured me the manager would be in touch - i'm still waiting to hear anything. I can't vouch for any of the other rooms, but if you're comfortable playing a socialite for the evening, and then not caring where you sleep, this is the hotel for you. Otherwise, I'd probably stay in a city centre hotel instead.

Nice scenery

Customer review rating 3.5/5

Y. Couples - 11/09/2021 Confirmed reviews ALL

Good scenery and friendly staff. Room as would expect, however could not manage to get the heating going.

poor service

Customer review rating 1.5/5

Alex S. Business - 10/09/2021 Confirmed reviews ALL

The bedrooms at the hotel were quite poor and in desperate need of an upgrade, not even a plug socket next to the bed for phone charging. The staff were lovely but there simply were not enough of them to service all the guests. Wont be staying again

Beautiful grounds, comfortable room

Customer review rating 4.5/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

My room was very comfortable, the meeting room was a little cramped for our group especially in COVID times. Breakfast was fine. The snacks and lunch for the meeting were excellent. The food offered in the evening was excellent but the service lacked a little polish. Eg main courses delivered before the starters had been cleared, a mix up with the food order. It felt like new wait staff had been employed but not fully trained yet so maybe that will improve. Overall this was a nice hotel in a quiet location but still well situated for Bristol

Well located, good stay.

Customer review rating 4.0/5

John S. Couples - 09/09/2021 Confirmed reviews ALL

Food excellent….. man made fibres made the beds and bedding uncomfortably hot and room ventilation in warm weather was not good. Room was clean and well appointed but with no USB charging points or bedside cabinets. All staff were polite and very helpful.

Tatty

Customer review rating 2.5/5

James Couples - 09/09/2021 Confirmed reviews ALL

Room booked was a 'Privilege' grade, all be it that it was well decorated and fairly spacious it was quite tatty i.e cracked tiles coming off the wall in the bathroom, extractor fan not working in bathroom, toilet flush not working properly, wardrobe door hinge broken, no spare coat hangers provided, carpet edges were thick in dust. We also came across a food tray left in a corridor with left over food which was still there the morning after and had been joined by another tray with scrap food on, disgusting!!! Have given the Grange a lot of business over many years but will think twice about using it again, its management does not live up to its lovely setting anymore. Just about worthy of a three star.

Lovely setting, had a few issues.

Customer review rating 3.0/5

Cat Business - 08/09/2021 Confirmed reviews ALL

The setting of the hotel was lovely and great that its pet friendly. Unfortunately we had to wait around 40 minutes as our room still wasn't ready on the evening we arrived. We also ordered around £40/50 worth of room service (the food was quite expensive), 2/3 of the food was quite terrible but in all fairness to the staff they didn't charge us for it and were very nice and apologetic. Rooms were getting a little old amd not as nice as the photos but clean so can't moan. All in all it was OK but wouldn't book for a nice getaway.

Nice quite location close to M5

Customer review rating 4.5/5

Ianc Couples - 08/09/2021 Confirmed reviews ALL

Enjoyable overnight stop and food was very good

It’s a little shabby and needs a refresh!

Customer review rating 1.5/5

Ian Couples - 07/09/2021 Confirmed reviews ALL

Very helpful staff however the rooms are well past there ‘use by date’ and NO Vegan options on room service.

Great location and staff

Customer review rating 4.5/5

James Business - 06/09/2021 Confirmed reviews ALL

This hotel has a country side feel, relaxed and has an un-rushed vibe. The staff are very welcoming, polite and make you feel at home. On this occasion I stayed in the main house, with a bit of navigating through the staircases and corridors but that is to be expected with a building of this character and history. Good VFM.

bristol trip

TripAdvisor rating 3.0/5

vic2rjenkins 24/08/2021 TripAdvisor review

staff very friendly but found place lacked staff breakfast a disaster long wait and cooked breakfast horrible had scrambled eggs and it was just a grey and black mess husband had fried egg and was slimy. didnt try it again

Country hotel set in loverly ground but a short drive to the city

TripAdvisor rating 5.0/5

gillians555 22/08/2021 TripAdvisor review

Staff were very welcoming and reception were waiting for us. Our room was lovely and our bed was very comfortable. The bathroom was a little older but clean and well washed. The hotel is set in its own beautiful grounds out in the country but just a stones throw from the city. For us it was our overnight on our way down to Devon and Cornwall and we will defiantly use it again. We had an excellent evening meal which we booked in advance, there was a very nice bar located in the hotel and we finished our stay with a full English breakfast our choice. There was also a Good vegan selection. Best of all, Parking was free and there was a large car park and I like the way there were pet water bowls set our around the hotel for your pets. We liked all of it.

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