Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,426 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bristol North the Grange Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Tel: +4401454355012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Non contractual photo

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,426 reviews

tripadvisor

TripAdvisor Rating 3.5/5

999 reviews

Comfortable stay

Customer review rating 3.8/5

Gareth J. Business - 11/01/2021 Confirmed reviews ALL

a pleasant stay in a difficult time. friendly staff and a good service

Dear Gareth J., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for your lovely comments regarding our team. I'm glad that your found your stay pleasant and that we provided great service. If there is anything we can do for your on a future to stay to make this even better please do not hesitate to ask. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager.

Well located, lovely building, really nice stay..

Customer review rating 3.8/5

Colin H. Business - 03/01/2021 Confirmed reviews ALL

This is the second time I have stayed at this particular hotel when working in North Bristol. Always extremely satisfied with the facilities and staff.

Dear Colin H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your lovely comments regarding the team and your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great bed

Customer review rating 3.8/5

A K. Business - 25/12/2020 Confirmed reviews ALL

Made welcome, food was good and delivered very promptly using WhatsApp that worked well

Dear Mr k., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. We have taken your comment about the trays into consideration and are now offering smaller trays for smaller room service orders. We have also noted your comment about the doors and are looking this for future guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

pleasant location

Customer review rating 3.8/5

H. Solo - 18/12/2020 Confirmed reviews ALL

Due to lockdown everything closed.

Dear Jane H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am very sorry that our restaurant and bars remain closed due to location of the hotel being in Tier 3. We very much hope that we will be able to resume our full services soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Nice hotel, well located.

Customer review rating 3.8/5

Lee Business - 16/12/2020 Confirmed reviews ALL

A nice hotel with a homely feel. Staff were very friendly, efficient and accommodating to our needs. I visited for business during the COVID Tier 3 lockdown, so the dining rooms and communal areas were closed off. Legally this required us to eat in our rooms, which is completely understandable and fully supported. Unfortunately, the food served in the rooms was not great. Dinner was ok, but breakfast was poor and the packed lunch also. This quality of food was a shame as it detracted from the overall experience. The hotel in general was great, as were the front of house staff. I will be back when COVID restrictions are lifted.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry the food was not up to standard, we are currently looking into the matter and have taken your comments on board. Thank you again for sharing your experience, and we hope you will allow us to provided a better dining service on your next stay. Sincerely, Lydia
Customer review rating 3.8/5

Steve S. Business - 12/12/2020 Confirmed reviews ALL

Lovely welcome but dated & cold

Dear Steve S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Poor services and terrible food

Customer review rating 3.8/5

Anonymous Business - 10/12/2020 Confirmed reviews ALL

Rooms were fairly clean but no sanitising wipes, and the remote control was visibly dirty. However, the lack of fresh food was disappointing and the room service menu only serviced frozen basic meals. The £7 breakfast bag was disgusting and probably under £1 of food - including a Tesco value orange juice, L. life croissant and unripe banana. I mentioned this to the receptionist and the reply was "this is all we can do", but to then charge £7 is appalling.

Dear Nicholas L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm terribly sorry that you were unhappy with the food offerings for dinner and for breakfast. Unfortunately we are not able to offer a hot breakfast option at the moment due to the the restrictions we have the restaurant closed. I had ot do an emergency shop this week as our suppliers let us down and hence having to buy some items from the local stores to be able to provide the items in the breakfast bags. I do appreciate that this is not the normal way things should be and perhaps can offer you a complimentary breakfast on a return stay once we are allowed to re-open all our services. Please do feel free to contact me directly on your next stay and I will personally ensure that you are looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Smelly and I'm need of update

Customer review rating 3.8/5

Anonymous Families - 07/12/2020 Confirmed reviews ALL

The hotel and room smelt musty and dusty

Dear James N., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the damp smell in your room. I will certainly be looking at the issue that you have highlighted. . At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager
Customer review rating 3.8/5

Anonymous Business - 27/11/2020 Confirmed reviews ALL

Everything was fine apart from paper cups in room

Dear Julie B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted your comments about the bathroom door. We are not currently offering china cups in rooms so to limit contact points for both guests and our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia
Customer review rating 3.8/5

Elaine Business - 27/11/2020 Confirmed reviews ALL

The hotel was very well set up, and the staff were confident working in a covid secure environment.

Dear Eileen, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Good relaxing stay after work, comfortable room, good service, pleasant staff.

Customer review rating 3.8/5

Paul W. Business - 21/11/2020 Confirmed reviews ALL

Stayed here a couple of times before, nice quiet hotel, given the current C19 situation good procedures in place, no problem social distancing, temporary restricted menu room service a bit disappointing and no cooked breakfast i am sure there is a reason for this however if you can provide a cooked evening meal then why not a cooked breakfast, that said pre covid the food here is very good i will stay here again.

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that due to restrictions we are working with a minimal team at the moment. We hope that normal service can resume once restrictions are lifted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Very comfortable room

Customer review rating 3.8/5

Kelly M. Couples - 04/11/2020 Confirmed reviews ALL

Relaxing and exactly what was needed

Dear Kellie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lydia

Lovely location, friendly staff, nice rooms

Customer review rating 3.8/5

Ewan Families - 02/11/2020 Confirmed reviews ALL

Short break with family

Dear Kerry L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am so glad to read that you enjoyed your short break with the family and enjoyed the hotel and your stay It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Unsatisfactory room for a 4 star hotel.

Customer review rating 3.8/5

Love T. Couples - 01/11/2020 Confirmed reviews ALL

Room was not in good condition. Damaged table, dirty walls in bathroom, mouldy window frames. Our room was not a 4 star hotel room in respect of cleanliness. Staff were very friendly.

Dear Essack A., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I asked my colleague to try and find you during your stay to see if we could help in any way due to your unhappy face on the expedia check in experience. I believe that Fotis spoke with you at the time and i'm sorry that the room condition didn't come up at the time so that we could resolve the situation and find you a better room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Well looked after

Customer review rating 3.8/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

The hotel staff were thoughtful and careful about Covid risk avoidance. The hotel and room were clean and efforts were obviously being made to ensure this. The room was comfortable and well equipped and our guests who joined us were accommodated for dinner well.

Dear Gill H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am so glad to read that you felt safe and enjoyed your time with your guests for dinner. Thank yo for the lovely comments regarding looking after you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

lovely house - great staff

Customer review rating 3.8/5

Neal Families - 29/10/2020 Confirmed reviews ALL

very good.

Dear Neal L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you very much for your very kind comments regarding the team and I'm glad that you had a wonderful experience whilst staying with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Safe stay

Customer review rating 3.8/5

Jane Solo - 29/10/2020 Confirmed reviews ALL

Overnight stay. Very well organised did not feel unsure re COVID . Breakfast lovely. MAY PRIORITY FOR MY STAY AT THIS TIME IS SAFETY AND GOOD SOCIAL DISTANCING AND THIS WAS MET.

Dear Patricia E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your kind comments regarding the hotel and organisation and our COVID safe environment which is our aim at all times to keep everyone safe during these times. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Larry Couples - 29/10/2020 Confirmed reviews ALL

Really nice stay staff were excellent and very well organised meals at the hotel were excellent

Dear Larry T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your kind comments regarding the team and your experience in the restaurant It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Don't miss this opportunity

Customer review rating 3.8/5

Jamsderby Couples - 28/10/2020 Confirmed reviews ALL

We had a great short stay at this hotel. The staff, food and setting were very good. It's an older building with lots of character and extensive grounds to explore.

Dear Michael C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Iam so glad that you enjoyed your stay with us, the grounds nad exploring the areas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Clean okay

Customer review rating 3.8/5

Dan G. Families - 27/10/2020 Confirmed reviews ALL

Main room and hotel areas clean and nicely decorated. Just a shame it missed out on ‘easy’ things which would have made it a great stay!

Dear Dan G., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am sorry that you felt the the breakfast was not to your liking and we do receive many positive comments. I am sorry that I cannot comment on other chain offerings. Our full restaurant menu is available at lunch and dinner and alternatively we also offer sandwiches if people do not wish to have a full meal. I will ensure that we share you comments and feedback with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will be able to visit us again soon Sincerely, Catherine Holmes Operations Manager

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