Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 420 reviews

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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  420 reviews

TripAdvisor Rating  3.5/5  1,216 reviews

Shambolic

TripAdvisor rating 1.0/5

BRISTOLGIRL1992 Couples - TripAdvisor review

Actually never been so disgusted in my life, me and my partner came here for a night away for a special occasion. We waited 20 mins firstly to be checked in with no queue and no one to be seen. We then got given our room key, off we went looking forward to a good nights sleep ahead but boy were we wrong. We were dumped in a grotty filthy outer building which looked like a dive. As soon as we walked in the small was enough to send you home. Cobwebs everywhere, dirty carpets, bedding dirty, walls marked, dead flies everywhere, urine on the floor next to the toilet, the tap covered in toothpaste and limescale, I could go on, I stopped taking pictures as there was too much wrong with it. Prisoners have a better accommodation. We promptly left and requested a refund which then we were told we have to wait a week for due to booking.com. Diabolical. And people get married here?! The worst place I’ve ever set foot in. Filthy. Ruined our night away and couldn’t find another hotel so had to drive home when we had spent money on baby sitter and travelled.

Dear Bristolgirl1992, I am deeply sorry to hear about your recent experience at Bristol North The Grange Hotel. Please accept my sincerest apologies for the numerous issues you encountered during your stay. This is certainly not the standard of service we strive to provide our guests, especially on a special occasion. Waiting 20 minutes to check in without any staff present is unacceptable, and I apologize for this inconvenience. The condition of the room you described is shocking and clearly does not meet our cleanliness and maintenance standards. The issues you highlighted, such as cobwebs, dirty carpets and bedding, marked walls, dead flies, urine on the floor, and an unclean tap, are completely unacceptable. I assure you that we are taking immediate steps to address these issues with our housekeeping contractors and maintenance teams to ensure this does not happen again. I understand how disappointing and frustrating this must have been, especially given the special occasion and the effort you put into arranging childcare and traveling. We are currently reviewing our processes to ensure that such lapses do not occur in the future. Regarding the refund, I apologise for the delay and the inconvenience it caused. We will follow up with Booking.com to expedite the process and ensure you receive your refund as soon as possible. I understand that an apology cannot undo the unpleasant experience you had, but I would like to offer you a complimentary stay in the future as a gesture of goodwill. Please contact me directly to arrange this, and I will personally ensure that your next visit meets the high standards you rightly expect. Thank you for bringing these issues to our attention. Your feedback is crucial in helping us improve our services and avoid such occurrences in the future. Sincerely, Carl Symons General Manager Bristol North The Grange Hotel

Good location to break a long journey

Customer review rating 4.5/5

Chris O. Couples - Confirmed reviews ALL

Since my last visit 2 yrs ago, there have been many improvements. The restaurant has been improved to the point where it was a pleasure to have a meal there. The staff are now excellent and the same applies to Reception. I had to make a 2nd quick visit this week to the hotel. It was late but the staff helped me with the booking and the chef kindly served us a meal at 9.30pm.

Dear Christopher O., Thank you for your wonderful feedback! We're thrilled to hear that you noticed the improvements since your last visit two years ago. It's great to know that you enjoyed your dining experience and found our team, including the reception team, to be excellent. We're especially glad that we could accommodate your late arrival and that our chef was able to serve you a meal at 9:30 pm. We strive to provide exceptional service to all our guests, no matter the hour. We look forward to welcoming you back on your future journeys and providing you with another excellent stay. Kind Regards, Constance Taylor-Heath Reception Supervisor Mercure Bristol North The Grange Hotel

Very basic, rude staff

Customer review rating 1.0/5

Mike G. Business - Confirmed reviews ALL

Hotel is basic at best and the staff are rude. I’m sure 20 years ago it was a top hotel but it’s way past its prime. There’s far better places to stay, then again there’s a reason it’s cheap.

Dear [Guest's Name], Thank you for sharing your feedback regarding your recent stay at Bristol North The Grange Hotel. We sincerely apologize that your experience did not meet your expectations, particularly concerning the condition of the hotel and the demeanor of our staff. We take all feedback seriously and will be addressing these issues with our team to ensure improvements are made. It is our goal to provide a welcoming and comfortable environment for all our guests, and we are sorry we fell short during your stay. We are continually working on updating and maintaining our facilities to provide a better experience for our guests. Your comments will be instrumental in guiding these efforts. Thank you again for your feedback. We hope you will consider giving us another chance in the future to provide you with a more pleasant stay. Warm regards, Carl Symons General Manager Bristol North The Grange Hotel

good location

Customer review rating 4.5/5

Soco Business - Confirmed reviews ALL

Relaxing location, food was good and staff freindly

Dear Sean O., Thank you for sharing your positive feedback. We are pleased to hear that you enjoyed our relaxing location, good food, and friendly staff. Your kind words are greatly appreciated and will be shared with our team. We hope to welcome you back for another enjoyable stay soon. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Wonderful location.

Customer review rating 4.0/5

Charles L. Families - Confirmed reviews ALL

Staff were friendly and helpful. The breakfast was substantial and main meals well cooked and presented.

Dear Charles L., Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our wonderful location and found our staff to be friendly and helpful. It's also great to know that you appreciated our substantial breakfast and well-cooked and presented main meals. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

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Other web-users rate our hotel

  • 311 reviews 9.3/10 Location
  • 694 reviews 4.9/10 Room
  • 608 reviews 8/10 Service
  • 20 reviews 3.8/10 WiFi
  • 327 reviews 8.2/10 Breakfast
  • 318 reviews 5.9/10 Food
  • 303 reviews 5.9/10 Amenities
  • 217 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.