Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 406 reviews

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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  406 reviews

TripAdvisor Rating  3.5/5  1,246 reviews

Possibly my last stay here

TripAdvisor rating 3.0/5

Sightseer14674171659 Business - TripAdvisor review

I've stayed here on many previous occasions on business, but this may well be my last following terrible restaurant service this evening. I was kept waiting for an unacceptable amount of time for the main course and gave up waiting for dessert. I settled the bill and slightly bit my lip when I saw 10% service charge (should have been the other way around!). On a previous occasion, i couldn't watch TV as there was no aerial. The following morning, there was no hot water and had to resort to having a cold shower (not the first time this has happened). The body wash in the bathroom was empty, but a week later, I stayed in the same room, and it was exactly the same. It is also worthy of note that the floorboards are extremely squeaky, so if you're a light sleeper on the ground floor, you will almost certainly be disturbed. The reception staff exhibit a transactional attitude rather than displaying a personable approach. I have heard anecdotally that many others in my business have stopped visiting the Mercure, North Grange, Bristol, as the service has been bad. I may well join them as, in my opinion, standards have slipped

Dear Sightseer, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your recent stay with us. We understand your frustration with the delays in service at our restaurant and the issues you mentioned regarding the TV, hot water, body wash, squeaky floorboards, and reception staff. Please rest assured that we take all feedback seriously, and we will address these matters with the relevant teams to ensure they are promptly resolved. We regret that the service charge left you with a negative impression, and we’ll review our practices to ensure they meet the expectations of all our guests. Your comments regarding the reception staff are particularly concerning, and we will work to ensure that their approach is more welcoming and attentive moving forward. We hope you’ll reconsider staying with us again in the future, as we are committed to improving and delivering a much more positive experience. Kind Regards Mohammad Tabish Alam

The Perfect Stay

TripAdvisor rating 5.0/5

Jane L TripAdvisor review

We were slightly timid to see the hotel after seeing all the previous reviews but our stay was nothing short of amazing. From the minute we arrived Lily on reception greeted us kindly and got us our beautiful room. We had biscuits and coffee in the room which was a lovely touch. Food at the hotel was also great, we went for the Pie of the Day, Marsha was a wonderful waitress. All in all, we would absolutely come back to this hidden gem!

Dear Sjanel, Thank you so much for your wonderful feedback! We’re delighted to hear that your stay exceeded expectations. It’s great to know that Lily made a positive first impression with her warm welcome, and we're glad you enjoyed the special touch of biscuits and coffee in your room. We're also thrilled to hear that you had a great experience with our food and service, and we’ll be sure to pass along your kind words to Marsha. We truly appreciate your thoughtful comments, and we’re so pleased you discovered our hidden gem. We look forward to welcoming you back for another fantastic stay! Best regards Mohammad Tabish Alam

Lovely hotel

Customer review rating 4.5/5

Linda H. Families - Confirmed reviews ALL

Nice hotel, comfortable room

Dear Linda H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad Tabish Alam

Best value for money in Bristol

TripAdvisor rating 5.0/5

joshbC3729MX TripAdvisor review

We had a great stay. Thank you Tabish and all of the staff at Mercure Bristol North the Grange. We are Vegan, the vegan options for dinner are awesome. We were upgraded to a room with a 4 posted bed. We felt like Royalty. The room even had a bar fridge with complementary sparkling and still water cans, and a nespresso pod machine

Dear Josh, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay with us. It’s fantastic that you enjoyed the vegan dinner options, and we’re glad the room upgrade with the four-poster bed made you feel like royalty! We’re also happy to hear that you appreciated the complimentary sparkling and still water, as well as the Nespresso machine. Tabish and the entire team will be so pleased to hear your kind words. We truly value your feedback and look forward to welcoming you back for another special stay in the future! Kind Regards Mohammad Tabish Alam

Great Location

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The gentleman on reception could have been a bit more friendly. The room was very nice. It had everything I needed. Unfortunately, I noticed that the large towel in the bathroom was very scrunched up and looked like it had been used. I opened it up to notice what looked like 2 blood stains. Luckily, there was a spare towel in the wardrobe. I did leave a note alongside the towel for the maid. Also, the breakfast was lovely, but items needed replacing, and we had to keep asking staff to do this. They should be aware and more observant when the bread, orange juice, cereal bowls, etc. were running low or had even run out.

Dear Deborah H., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your room and found it well-equipped for your needs. We sincerely apologize for the issues you encountered with the towel, and we appreciate you bringing it to our attention. Please know this is not the standard we strive to maintain, and we will work with our housekeeping team to ensure this doesn’t happen again. We also appreciate your comments about the breakfast experience. We’ll certainly take note of your suggestions and ensure that our staff is more attentive to replenishing items in a timely manner to provide a seamless experience for all guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Mohammad Tabish Alam

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Other web-users rate our hotel

  • 348 reviews 9.5/10 Location
  • 755 reviews 5.1/10 Room
  • 633 reviews 7.4/10 Service
  • 21 reviews 4.1/10 WiFi
  • 364 reviews 7.9/10 Breakfast
  • 338 reviews 5.9/10 Food
  • 229 reviews 3.8/10 Vibe
  • 186 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.