Disappointing overall couldn’t book it over telephone or email so had to actually travel to place and book it in person which was really annoying. Place was nice but room was tiny and bathroom was in desperate need of updating ! Staff were friendly and food was good but wouldn’t stay there again

Had a very comfortable two nights in the hotel while visiting family.

They hadn't logged me as a Platinummemever so I didn't get an upgrade, they forgot my drinks vouchers, due to no upgrade I didn't get water in my room so I asked for some to be sent to my room and they forgot. Finally the food was nice but the size of the portion, especially the starter for the price was very small.

Hello, I want to use this medium to express my displeasure with my recent experience in your hotel. I made my reservation for a room with a four-poster bed but was instead given a room with a standard bed. It was very disappointing to say the least. I subsequently checked out of the hotel at about 12:35 am. Is this the practice at Mercure Bristol North the Grange Hotel? Kind regards Chris

Lovely hotel frontage if you are getting married. Great views from the lawns. if you arrive during darkness on a wintry night it is difficult to find and once parked it is a long walk to reception. I do not want to be told to whatsapp the reception to be booked in. I had to ask for my complementary drink voucher as an Accor member. The restaurant staff were friendly and proficient and at breakfast. Check out was the usual debacle. Lovely room and bathroom OK but still using shower curtains.

Very polite and accommodating staff. We’ll definitely be back again.

It’s the second time we have used the hotel. It’s such an excellent venue for us and our retriever. The grounds are magnificent and the staff very welcoming. The accommodation is very spacious and the breakfast first rate.

It was great!!! Amazing breakfast in the morning!!

Staff very friendly , room ok hotel very nice

No hot water and room very dated with damp smell

We stayed for one night and were given a privilege room. It was on the fourth floor unfortunately, and we had to carry our own bags up the stairs, even though we are over 70, but there isn't a lift. Nice evening meal, but they couldn't give us a bill, nor the next morning, so we have no idea if wew ere charged correctly. Breakfast was okay, although the hot food had obviously been left on a hot plate so was a bit tough. Apart from that the staff were very pleasant and the surroundings lovely.

Clean and tidy room. Good service generally, although it did take a few mentions to reception to get a travel cot in the bedroom for our toddler.

Computer systems not working properly, food not great, need to improve hygiene measures

Pleasant and efficient staff.Clean hotel and room.Good breakfast and evening meal.

Shower head and Knob was not working during my stay! when I reported at the reception, they said that they knew about this problem and they still gave me this room! I couldn't take bath. I asked for a solution to receptionist, He provided me a dirty jug to use for me to take bath. I was not happy at all and felt very much disappointment and had a worst stay! Ideally, they should have given me another room to stay and they didn't.