Pleasant staff but hotel is shabby. Look at the chairs in the dining room, net curtains and carpets all need replacing or cleaning. Could be a very nice hotel but overpriced for the room and facilities. Note on reception to contact WhatsApp!!! Expect more of Mercure. Food was quite pleasant but no one in the dining room when we had booked a table for lunch, had to find someone

Front of house wasn't very welcoming and we had to wait a long time to get our key reset as didn't work when we first arrived. Room was tired with limited natural light. Dinner was included in our virgin experience, we had to wait a considerable time to be served and the standard of food was very low. I sent back my starter as inedible. A few other customers left the restaurant as waiting 1/2 hour to get a drink. Overall disappointed with our stay and if not a virgin experience, I would have complained and certainly would not have paid the full cost of the meal

Had to wait to get checked in due to the computers being down when we arrived but was offered a free drink in the bar while they got the systems back up and running. Food was good, breakfast and evening meal so no complaints there. Bar was well stocked and service was quick and friendly BUT, my only real bugbear was paying a service charge (which I didn't know off until I checked out) at the bar when I ordered my drinks there, waited for them to be poured and then took them back to the table myself. Don't agree with that.

The team at Mercure north Bristol the grange are the most welcoming, heart worming, hospitable I have ever met in a hotel. Frankie is always smiling and helpful, she lightens and brighten any encounter. Elli is really helpful. Jamilia is always on your case and tries her best. I am not really good with names but every single member of the team deserve mentioning. Keep up th work guys….

Good