Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 456 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  456 reviews

TripAdvisor Rating  3.5/5  1,188 reviews

Ok stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Stay was ok. Bar service was poor and unprofessional.

Dear Stuart H., Thank you for sharing your feedback with us. We're glad to hear that overall your stay was satisfactory, but we're sorry to learn that you were disappointed with the bar service. We hope to have the opportunity to welcome you back and provide a better experience in the future. Regards, Frankie Front Office Manager Mercure Bristol North The Grange Hotel

Disappointing

Customer review rating 1.0/5

Jackie L. Couples - Confirmed reviews ALL

Room very cold , No hot water

Dear Jackie L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will investigate into your comments. Regards, Frankie Front Office Manager Mercure Bristol North the Grange Hotel

Needs a little work!

TripAdvisor rating 3.0/5

Janie H Families - TripAdvisor review

This is an attractive hotel, in beautiful grounds, but it seems badly managed. On the plus side, it was warm, with comfortable rooms and pleasant views, but everything was grubby, sticky and dilapidated. Also, having booked for a family lunch, we were looking forward to the mouthwatering menu we had been offered, only to be informed upon arrival that only a limited menu of burgers and pizza was available. This was very disappointing, and I felt we could have been informed beforehand. The staff were all very charming and helpful, but seemed to be struggling to manage. This place could be wonderful with a bit of attention, but as it stands I would not stay again

Dear Janie H, Thank you for sharing your feedback with us. All reviews get review our morning management meetings. Your feedback is invaluable to us, and we appreciate your honesty. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve. Regards, Frankie Front Office Manager Mercure Bristol North The Grange Hotel

Far below expectation

TripAdvisor rating 2.0/5

Janetrngr TripAdvisor review

So disappointing. Generally the hotel looks very tired, scuffed walls, very dated and shabby bathrooms, threadbare furnishings, the bar ran out of several items, cocktails eg espresso martinis straight out of a can (and then they had none of those either) but the most unpleasant was their twisted burger at around £16 , it was inedible. It was dry, the bun hard around the edges and completely tasteless. The positives were the bed, which was large and comfortable , and the location pretty and quiet. The photos on the website looks so inviting but the reality was quite the opposite. Suggest definitely not a 4 star hotel.

Dear Janetrngr, Thank you for taking the time to leave feedback. We appreciate your comments and will take all the feedback into consideration. We hope we can regain your trust again sometime in the near future. Regards, Frankie Front Office Manager Mercure Bristol North The Grange Hotel

Well located ,quiet ,great surroundings

Customer review rating 3.5/5

Mr M. Families - Confirmed reviews ALL

We were given the same room that we'd had in October, disappointingly there was some rubbish left over. Room was not too hot thankfully and we were given the complimentary drinks this time unlike our previous visit despite booking the same way. Quiet time even though it was the start to half term. Lovely sleep as the bed is the best. Breakfast was cooked to order this time while it didn't take long the breakfast was overcooked apart from the egg. Sadly, we won't be coming back due to the policy of once your child turns 12 they have to have a separate room!

Dear Kenneth M., We're glad to hear you enjoyed our location, surroundings, and the tranquility of your stay. However, we're sorry to hear about the disappointment with the room cleanliness and breakfast quality. We'll address these concerns internally to improve. Thank you again for your comments. Regards, Frankie Front Office Manager Mercure Bristol North the Grange Hotel

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Other web-users rate our hotel

  • 324 reviews 9.3/10 Location
  • 723 reviews 5.2/10 Room
  • 667 reviews 7.8/10 Service
  • 22 reviews 5.4/10 WiFi
  • 343 reviews 7.6/10 Breakfast
  • 334 reviews 5.7/10 Food
  • 232 reviews 3.8/10 Vibe
  • 212 reviews 4.9/10 Cleanliness

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