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Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,241 reviews
Mercure Bristol North the Grange Hotel
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Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Non contractual photo

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,241 reviews

tripadvisor

TripAdvisor Rating 3.5/5

970 reviews

Shocking service, not a lot worked in room, few staff members were the saving grace

Customer review rating 3.8/5

Helen D. Couples - 12/04/2020 Confirmed reviews ALL

Met at checkin by a very rude and scruffy looking receptionist, had to wait 20mins to get a drink which I had to ask for. Has booked table for 7.30. Receptionist then said they couldn’t get us in until 8.15. Was very rude to us infront of other customers. While at the bar the receptionist followed us to the bar and contributed to shout at us to the point the bar staff member had to ask him to leave and had to push him back up the stairs. He was very rude and aggressive. The food/drinks manager came to see us to apologise and didn’t understand where the time of 8.15 came from as the restaurant was open at 6.30pm. The lights in the room didn’t work and the bathroom was shocking. The tv was too low to actually watch. Once in restaurant we were given the menu to look through the waiter then returned and practically threw a different menu at us saying the was the cheap menu for us. We decided what we were going have of the normal menu including deserts. We then order our food and drinks. The food came which was nice we then asked the waiter for the drinks we ordered to which he replied ‘oh ye I forgot’ by the time it arrived we had finished our food. By this point my husband had enough as there was only 6 other in the restaurant how could he of forgot the drinks. The food/drinks manager came back over to talk to us and we left without having dessert or drinks. The food/drinks manager was really helpful in trying to sort out the service we had received. We then went to bed. The breakfast was the best thing about the whole experience we checked out and left by 9.00am just to get away. Was a real shame as it was our first night away together since having our little boy and it was ruined to say the least. I had bought it on groupon as a surprise for my husband and judging by how the receptionist and waiter treated us they don’t like that the fact that you can get the hotel at a discount.

Staff Party at 4.00 a.m. with smoking and drinking in rooms

Customer review rating 3.8/5

Mike C. Solo - 27/03/2020 Confirmed reviews ALL

Not great ... I was woken up at 4.00 a.m. and called the night porter - two members of staff in an adjoining Mews Room had the TV blasting and were smoking and drinking ... it was a water and a cook and they had a total disregard for your customer ... also what they were doing was illegal.

Good stay

Customer review rating 3.8/5

Carol Couples - 25/03/2020 Confirmed reviews ALL

Stayed here for one night

Customer review rating 3.8/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Service was poor at the start but improved - the reception staff were good but let down by others in the team …. very unusual for Accor ...as I stay with you quite a lot.

Another great stay at the Grange (Mecure)

Customer review rating 3.8/5

Iain L. Business - 22/03/2020 Confirmed reviews ALL

Check-in was efficient and friendly.Room immaculate , the service in the bar and breakfast area in the morning very good.Breakfast was excellent.

Nice warm hotel. As in heating very tidy rooms

Customer review rating 3.8/5

Mark B. Couples - 15/03/2020 Confirmed reviews ALL

Had overnight stay good sleep ! Evening meal lovely did up grade on menu as in steaks Very good standard breakfast laid back just take your time and enjoy and we did ! Well happy ! Kind regards mark @ mitz

Lovely stay, in a beautiful hotel

Customer review rating 3.8/5

Sarah Couples - 12/03/2020 Confirmed reviews ALL

Lovely peaceful location, meal was beautiful, room was clean and spacious. Great breakfast

Dear Sarah F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was delighted to read that overall you had enjoyed your stay and for commenting on the breakfast. Our sincere apologies regarding any miscommunication for the late check out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Another stay at The Grange

Customer review rating 3.8/5

Ray P. Business - 11/03/2020 Confirmed reviews ALL

This was my fourth stay at the hotel which I use as a base when working in the UK. It is in a lovely setting, has great friendly staff and a ‘home from home’ atmosphere.

Dear Raymond P., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for highlight the service you have received and the home from home atmosphere. Certainly we love looking after our guests and this goes so much to encourage our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine

Lovely room although quite dark. Great big comfy bed

Customer review rating 3.8/5

Julie J. Couples - 10/03/2020 Confirmed reviews ALL

Very very happy. Staff very friendly and nice

Dear Julie j., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that you enjoyed a good nights sleep with the bed and thank you for commenting on the staff service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine

Nice location, v tired hotel

Customer review rating 3.8/5

Mr K. Friends - 07/03/2020 Confirmed reviews ALL

Average lunch and expensive for what you got. However hotel staff very friendly and helpful. The rooms of hotel looking somewhat in need of renovation.

Dear Tony K., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was delighted to read your lovely comments regarding the team and their friendliness. I do understand your comments regarding the room product and if i can be of assistance in any way regarding room allocation in the future please do let me know Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Beautiful, Clean and Comfortable

Customer review rating 3.8/5

Anonymous Families - 04/03/2020 Confirmed reviews ALL

Lovely hotel, staff very helpful, room was clean and comfortable. Breakfast was very nice.

Dear Hopewell L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback and thank you so much for the high rating. I was so glad to read that you enjoyed yours stay and found the team to be very helpful and that breakfast was nice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Lovely hotel v

Customer review rating 3.8/5

Jess Couples - 04/03/2020 Confirmed reviews ALL

Lovely hotel, very friendly staff and amazing food and drinks. The breakfast was so good! The only improvement would be that the room was dated and cold.

Dear Jess R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. II have asked our team to ensure they are checking heating daily with the weather being so incremental. Also I've asked our WIFI service provider if we can do anything to support the speeds and connectivity. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Experience drink

Customer review rating 3.8/5

Bert Couples - 03/03/2020 Confirmed reviews ALL

Clean room. Nice function room. Expensive drinks. Guy on reception wasn't very friendly or helpful

Dear George F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am so sorry that you did not receive fantastic service from our front desk team and we are certainly working very hard with them to ensure our guests are happy. Please do let me know if I can assist in any way. Thank you again for sharing your experience, and we hope we can welcome you back soon Kind regards Catherine Holmes Operations Manager

Good value for money

Customer review rating 3.8/5

Rachel S. Couples - 03/03/2020 Confirmed reviews ALL

Booked after purchasing a Groupon voucher for a nights stay, 2 course meal, Breakfast, and wine upon arrival. Staying in a classic room . Room was nice, spacious and had everything we needed. Only downside was the hairdresser couldn't plug in next to the mirror, which meant getting ready was difficult. Food was pleasant, and staff courteous. Would recommend, and would return.

Dear Rachel S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was delighted to read that you had enjoyed your stay and you enjoyed your experience. I am sorry if there wasn't the appropriate sockets for the room and I'll get that looked at. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Another good stay

Customer review rating 3.8/5

J. B. Solo - 03/03/2020 Confirmed reviews ALL

Use this hotel regularly for stay visiting family in the area and will continue to do so as location and service always good.

Dear Joyce B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was delighted by your comments and thank you so much for your loyalty. Please do let me know when you are returning and I;ll see if we have availability to upgrade your room for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

L. Solo - 02/03/2020 Confirmed reviews ALL

Clean, comfortable with attentive, polite staff

Dear Hennessey L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team.I was delighted to read your lovely thought regarding the team and their service to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Room comfortable, breakfast good, evening event poorly catered

Customer review rating 3.8/5

Owain Couples - 01/03/2020 Confirmed reviews ALL

We went to a murder mystery + dinner bed and breakfast hosted at the hotel. The murder mystery was very good. However the catering was very disappointing. No bread to start, Small portions, no green veggies with our main, eton mess was just cream and small amount of fruit. Waiting staff acted like it was a canteen. Next time... Just do a hot buffet with a curry or something and be done with it. Save paying the abrupt waiters and food costs reduced but at least we wouldn't have gone to bed hungry. I.e. don't do table service badly please. Buffet breakfast the next day lovely. Thus gained more stars on review.

Dear Owain/Jenny C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read that you were dissapointed with the food. We do generally receive very good feedback and I'm sorry if you were not satisfied with your meal. I have passed your comments onto our team to review. I am sorry to say we have experienced several people changing their mind on the night which causes delays when sending out table by table. We are working closely with murder 57 to resolve this and make the service much smoother. I am glad to read that you enjoyed the breakfast in the morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager
Customer review rating 3.8/5

Kevin P. Families - 01/03/2020 Confirmed reviews ALL

Had a lovely relaxing stay and the drink vouchers was a great touch when we arrived

Dear Kevin P., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad that the team made a small gesture to ensure that you were looked after and thank you for you kind comments in the review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Lovely staff

Customer review rating 3.8/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

Great staff - especially the receptionist who checked me in and the young lady in the restaurant

Dear Katherinemrs C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I was delighted to read your lovely comments regarding the team and thank you so much it is really wonderful to read and the team do get so encouraged by this. I am so sorry that we did not immediately provide your welcome drink and we will continue to review this and support our front desk team to ensure they make special attentions to our members which are highly valued. Please do let me know directly if I can assist in any way to for future stay to ensure that you are satisfied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Brian E. Business - 28/02/2020 Confirmed reviews ALL

I am a long term resident at the hotel Vast improvement in customer experience since appointment of new Operations Manager. Great welcome and engagement throughout visit

Dear Brian E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your lovely review and much kindness to the team. I know that they really enjoy serving and looking after you. Please do let us know if we can make your stay more comfortable in any way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Catherine Holmes Operations Manager
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