Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,381 reviews

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Mercure Bristol North the Grange Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Tel: +4401454355012

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Non contractual photo

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,381 reviews

tripadvisor

TripAdvisor Rating 3.5/5

995 reviews

Brilliant stay!

Customer review rating 3.8/5

Chris H. Couples - 14/10/2020 Confirmed reviews ALL

Great stay, our stay here couldn’t have been better. Lovely big room for us and our dog! Spotless would never know it’s a pet room, lovely staff made to feel welcome and gave our dog a sausage while we had a drink in the bar.

Dear Chris h., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am so glad that you enjoyed your stay. We do tend to allocate the mews rooms for guests with dogs for convenience and direct access outside and I'm really glad that you enjoyed it. Thank you so much for the wonderful comments about the team which they will be delighted to read It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great stay

Customer review rating 3.8/5

Bambi Couples - 13/10/2020 Confirmed reviews ALL

Super clean, all safety measures in place, room spotless and lovely breakfast. Location is beautiful and very quiet with a short drive into Bristol. Would definitely return .

Dear Clare H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I was delighted that you emjoyed your stay and everything we have put in place to try and all remain safe. Thank you for the lovely comments regarding cleaning and the breakfast It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Excellent Weekend break - just what we wanted

Customer review rating 3.8/5

Grahamw Couples - 13/10/2020 Confirmed reviews ALL

From the moment we arrived at this lovely Hotel to the time we left we were welcomed and looked after superbly. A really comfortable room with a bed so large my wife and I almost had to communicate by text message. The food both at dinner and breakfast was excellent and the staff so nice and friendly without being intrusive. A note to anyone feeling nervous about going away - the measures put in place make you feel safe at all times while still able to relax. Well done to everyone at the Grange and a special mention to Danielle thank you for warming my brandy glass.

Dear Graham W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I mentioned your review to Danielle and she was delighted to read it. Thank you so much for the special mention. I am so glad that you felt safe whilst staying with us and certainly we are trying our level best to remain so for everyone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Love this place

Customer review rating 3.8/5

Caroline H. Couples - 12/10/2020 Confirmed reviews ALL

We were celebrating our 1st wedding anniversary, as we held our wedding here last year. We have been to this hotel many a time and I never get fed up with the place. We live in Bristol but the hotel always fills like you're right out in the countryside. I think it's a great location. The staff are really friendly and nothing is too much trouble. Would always recommend.

Dear Justin & Caroline H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your very kind words and it was lovely to read and also to look after you. Congratulations on your anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Lovley stay

Customer review rating 3.8/5

Helen T. Couples - 12/10/2020 Confirmed reviews ALL

Very nice hotel all covid measures kept to highest of standards! Food was excellent! Special mention to Danielle at the bar ☺️ And Amy at the restaurant who tickled us with her kicking the door open with hands full of plates!! Hope to visit soon !

Dear Helen T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your special mentions for Danielle and Amy which I'm sure they will be delighted to read and for your wonderful comments regarding your stay, safety and the food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Tiny dark dingey room

Customer review rating 3.8/5

M P. Couples - 12/10/2020 Confirmed reviews ALL

Supposed to have a Classic double room which looked a reasonable size on the website, with natural light from a large window, however as we had a small caged bird we were accommodated in the Mews block for people with dogs. Very small dark dingey tired rooms with no natural light, in fact you had to have room lights on to see your way around the pokey room. Not a good experience. However on a positive note the staff were all very polite & friendly and the breakfast was lovely with good social distancing.

Dear Maxime P., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you were dissapointed with the room allocated for you in the mews. We do have lots of positive feedback regarding these rooms due to the external access for pets. Please do let us know if you need help in the future with regards to room allocation that would be more suitable for you. We are happy to help and I'm so sorry that you were dissapointed. Thank you for your lovely comments regarding the team which i'm sure they will be delighted to read. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Lovely hotel

Customer review rating 3.8/5

L S. Solo - 12/10/2020 Confirmed reviews ALL

Friendly staff, and quick check-in. There was an efficient one-way system inside the hotel due to COVID, which worked well. The grounds are lovely and the bathtub in the room was a deep soaking one, bliss!

Dear Lisel S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your lovely comments regarding our safety meausure. I'm glad that you enjoyed the grounds in the hotel and deep tub! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great location and price

Customer review rating 3.8/5

Neil F. Couples - 11/10/2020 Confirmed reviews ALL

Ideally placed hotel for us to visit our families in Bristol. Very reasonably priced room. Didn't have breakfast as it's quite expensive at £18 each. The bathroom in our room was a little tired and could do with a paint and overhaul. Staff are friendly and the covid precautions were excellent. Would stay again.

Dear Neil F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Beautiful location

Customer review rating 3.8/5

Mr &. M. R. Couples - 09/10/2020 Confirmed reviews ALL

Inspite of all the Covid restrictions it was a lovely place to stay and staff were very helpful.

Dear Mark R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Roberts-Green Acting Front Office Manager

Nice stay

Customer review rating 3.8/5

Donna Families - 09/10/2020 Confirmed reviews ALL

Great COVID measures in place. Lovely breakfast. Bathroom in need of an update

Dear Donna S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Roberts-Green Acting Front Office Manager

Nice hotel

Customer review rating 3.8/5

Mark Couples - 06/10/2020 Confirmed reviews ALL

Lovely hotel great staff. Had to move rooms due to loud an inconsiderate guests . Reception moved me to a quieter room as I had an early start .

Dear Antony L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am so sorry that you were disturbed by other guests and were inconvenienced and had to move rooms. I hope that you will not put you off as generally do not receive many issues in this regards. If we can help for any future stays in terms of bedroom allocations please do let us know We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Gill Couples - 06/10/2020 Confirmed reviews ALL

Lovely hotel in a good location. Staff friendly. Had a club sandwich at lunch seemed quite expensive but was enough for two people to sgare. So very reasonable.

Dear Gillian M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Excellent stay and very safe.

Customer review rating 3.8/5

Joe Families - 06/10/2020 Confirmed reviews ALL

Lovely stay with my wife and dog, felt very safe and had a good breakfast the next day.

Dear Joseph F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so glad that you enjoyed your stay and felt very safe, we are certainly working hard to keep it that way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Lovely stay

Customer review rating 3.8/5

Elizabeth Couples - 06/10/2020 Confirmed reviews ALL

We went back to the grange for our anniversary following our wedding there the year before. They had so many systems in place to make us feel safe in these unprecedented times and it was very lovely to find a nice card and chocolates in our room to mark our anniversary. Dinner was great as well!

Dear Elizabeth O., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were glad to look after you for your 1st year anniversary and so glad that you enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager
Customer review rating 3.8/5

Izzy Families - 04/10/2020 Confirmed reviews ALL

All good. Friendly staff

Dear Isobel M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your lovely comments regarding the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Tired

Customer review rating 3.8/5

Colin M. Couples - 04/10/2020 Confirmed reviews ALL

This hotel is in a beautiful location and looks great from outside, the foyer is lovely and meals were nice. Waitress serving our evening meal was fantastic and extremely busy as was only member of staff in dining room for some time. Rooms are tired and bathroom needs thorough cleaning by professional cleaners. We stayed for 2 nights and the room was not serviced at all after first night( probably a Covid excuse for this). I have stayed with Mercury Hotels in Swansea and Cardiff and the experience was fantastic, however the one factor that this hotel did excel at was purely its location. Sorry but very disappointed.

Dear Colin M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry it if wasn't explained to you on arrival that your room would not be serviced and something that I will ensure the team are saying this on arrival. I believe this is the standard agreed across all Mercure hotels post COVID re-opening. We of course will provide anything that you require during your stay however will not enter the room once serviced for arrival until departure in order to keep both guests and team safe according to our risk assessment and COVID Safe certifications. Thank you for your lovely comments regarding the location and grounds and I was glad that you had enjoyed a fantastic meal in the restaurant. If we can assist in any way for a future stay please do let me know. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Very organised and incredible grounds

Customer review rating 3.8/5

Annette Solo - 03/10/2020 Confirmed reviews ALL

Stayed one night. Very organised, lovely helpful lady on reception guiding me through the extra covid precautions, sanitisers everywhere, breakfast booked night before and worked well. Arrived in the dark and was taken back by the incredible grounds, view and birdsong the next morning! Would stay again.

Dear Annette T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for your kind comments regarding your welcome and arrival and i'm so glad that you enjoyed the hotel and the location and grounds. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Robert C. Couples - 03/10/2020 Confirmed reviews ALL

Good place to stay Staff very friendly and helpful Ample parking

Dear Robert C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for mentioning our team and service it does mean a great deal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Nice place, lovely setting. Good room and facilities, personally needs a lift!

Customer review rating 3.8/5

Anonymous Couples - 02/10/2020 Confirmed reviews ALL

Good room and facilities, spotless, and well observed Covid19 regulations. Restaurant food left a lot to be desired. Service staff pleasant, food well below par for prices. Breakfast again not particularly good, parts cold, not asked what you want just what kind of eggs. Tough once on your plate if you didn't like it! Not everyone likes black puddund and what about a vegetarian offering?

Dear Alan B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On arrival we ask when booking your breakfast table the type of breakfast you would like at this point and vegetarian breakfast being an option available. Having your order already we would then of course ask how you would like your eggs cooked for your breakfast when you are seated. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will continue to ensure our team improve our services and we are continuing to improve the offerings in stages as progress with the new normal after lockdown. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Out of the way location

Customer review rating 3.8/5

John -. E. Solo - 30/09/2020 Confirmed reviews ALL

Decent hotel, slightly out of the way so not ideal if no transport. Good rooms, but room door let in quite a lot of corridor noise. This could be reduced if the doors fitted properly.

Dear Mervyn S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will get our maintenance team to have a look at the door in room 106 and thank you for letting us know your thoughts to ways that we can improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

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