Mercure Bristol North the Grange Hotel 4 stars

We received a warm welcome and enjoyed a relaxing and comfortable stay. There were no bar staff available on the bar in the afternoon and had to be served by the staff member on reception . there was only enough complimentary shampoo and shower gel for one person and not for two people.

Great welcome at reception, food pre- ordered by hotel staff based on my previous eating profile and ready for my arrival at 945pm.

Stayed for an evening last week, Nice room and very clean and quiet. Staff very helpful and breakfast was excellent with good service. Checkout efficient and will stay again. Lovely grounds to walk in the morning.

Woken up at 8am on a Saturday morning by housekeeping coming in. Then a knock on the door at 10:30 asking if I was checking out yet. I confirmed with the caller that check out was 12pm to which she replied yes; I asked what the time was and she confirmed 10:30. Very rude.

In general, good experience. Room is a looking a bit tired now, but clean and neat. Sofa bed is in a sorry state. It should be completely replaced. The foam is coming out and not in a good condition. Background noise is quite loud (water in heating) but after awhile became white noise so it's not too bad. Front office staff is professional but not friendly. Dining room staff was warm and friendly. Breakfast selection is basic. For the price, this room is a tad expensive.

We always enjoy staying at the Grange. The food is good the rooms comfortable and the staff are efficient and friendly. It is in a good location and the grounds are well maintained and add to the experience

The whole experience was great. Breakfast was superb however the meal was a bit of a let down. Room clean and cosy.

I stayed at the hotel as I was at a christmas party. All very good however the drinks were slightly expensive- 30.00 ish bottle of prosecco.

This hotel very far away from the city and also look very old. As accor gold member, when i stayed in this hotel i haven't received any points and night in my account after more than 1 month. I just confused is this hotel belong to accor group or not. I write email more than 5 times but no response at all.

We have stayed at this hotel many times in the past for a weekend break, but this was by far our worst stay here. Some staff were downright rude and unhelpful. The normally excellent breakfast was poorly serviced and unacceptable. We did not receive our free drink voucher because the staff may have been “ too busy” to include it with our check-in information. It was also obvious that people attending functions were given preferential treatment above residents, again, not acceptable. Hardly any of your staff wear name badges any more, and some did not wear corporate uniform. One lady in particular, Christine (we were told her name by a staff member as she did not wear a name badge) was particularly rude and unhelpful.

Nice and quick when booking in with a warm reception. Room was lovely and big with old radiator that pumped the heat out, but could be controlled if needed. Main meal and breakfast was served nice and hot. Only downfall was lack of bar staff and not able to by wine by the bottle.

Amazing stay over xmnas. Will come again :)

Lovely comfortable hotel friendly staff Set in beautiful grounds so peaceful very close to our family we use this hotel a lot a really good find would recommend this hotel to anyone who wants a lovely relaxing break prices very reasonable prices to

Having stayed over the festive season I had an enjoyable time. Staff were pleasant.

Stayed with my husband and baby and everything was great. Rooms were clean and had all the needed amenities. We forgot to ask for a cot and this was delivered to us promptly when requested. Great team!