Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 428 reviews

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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE AT THE GRANGE

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  428 reviews

Customer review rating 3.0/5

Elizabeth F. Couples - Confirmed reviews ALL

It's a comfortable stay however there is a lot of improvements needed. Some areas are well kept and other areas are very rundown and need updating. The breakfast area is good, the bar and the bedroom was fine but the bathroom is very old fashioned and needs updating. The room was clean and the bed was very comfortable. The outside grounds are in need of some tlc and pressure washing particularly to the areas that have been soiled by birds toileting on the rocks leading from the car park to the main entrance is very shabby. The bar food it OK quality. The breakfast buffet is a mixed experience. The continental is fine, the hot food could do with topping up more often, day one was fine but day 2 they was hardly anything left and there was still a lot of time to go before finishing the breakfast time. Whilst we understand dogs are only allowed in some areas our trip to the bar dog friendly areas was shared with a wedding reception we were unable to go anywhere else to drink and eat. We sat there until we felt forced to leave as the wedding speeches started, it was such an embrassing situation, not something I would like to repeat. It was the 4th April The road surface to the drive up to the hotel needs the huge potholes fixed. I probably wouldn't recommend unfortunately

Dear F., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 5.0/5

Gemma D. Families - Confirmed reviews ALL

Fantastic food and helpful and friendly staff who went above and beyond for us during our stay.

Dear Gemma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 3.5/5

Garry P. Couples - Confirmed reviews ALL

Check In was wonderful, the rooms were lovely, breakfast was delightful, the dinner experience was woeful

Dear Garry, Thank you for taking the time to share your feedback following your stay. We’re really pleased to hear that you had a wonderful check-in experience, enjoyed your room, and found breakfast delightful. However, I’m very sorry to learn that your dinner experience did not meet expectations. This is clearly not the standard we aim to deliver, and I fully appreciate how disappointing this would have been for you. Your comments will be shared with the kitchen and restaurant teams so we can review what went wrong and ensure improvements are made. We truly value all guest feedback as it helps us to improve, and we hope you will consider returning in the future so we can provide you with a consistently excellent experience across all areas of your stay. Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Alison R. Families - Confirmed reviews ALL

I attended a family wedding with my husband and we enjoyed our overnight stay. The staff were very helpful and friendly. Our room was clean and spacious and the bed was comfortable, some might say the bed was a bit hard but that’s great for us. The wedding food was delicious and the breakfast was excellent. I would definitely recommend this hotel.

Dear Alison, Thank you so much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay with us while attending the wedding. It’s wonderful to know that you found the team helpful and friendly, your room clean and spacious, and that you had a comfortable night’s sleep. We’re also pleased the wedding food and breakfast both met your expectations and added to your experience. We really appreciate your recommendation and hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind Regards Mohammad Tabish Alam

Customer review rating 4.5/5

Chris J. Couples - Confirmed reviews ALL

We’ve stayed here many times in the past and staff were friendly as usual. Good food and comfortable room. However, there are some areas of the hotel that could now do with a little update. Our room (in the main building) was comfortable and clean but very dated and looked very tired. The access was up a steep narrow staircase which was not ideal.

Dear Chris, Thank you for your continued loyalty and for taking the time to share your feedback. We’re delighted to hear that you’ve enjoyed staying with us over the years and that our team, food, and comfort continue to meet your expectations. We do appreciate your honest comments regarding the areas that feel dated, as well as the access to your room. Your feedback is incredibly valuable, and we’re currently reviewing opportunities to refresh parts of the hotel and improve the overall guest experience. We also understand that the staircase may not be suitable for everyone, and we’d be very happy to assist in allocating a more accessible room on future visits. We truly value your support and hope to welcome you back again soon. Kind Regards Mohammad Tabish Alam

Other web-users rate our hotel

  • 377 reviews 9.3/10 Location
  • 800 reviews 5.8/10 Room
  • 868 reviews 8.4/10 Service
  • 20 reviews 2.4/10 WiFi
  • 424 reviews 5.6/10 Amenities
  • 364 reviews 8.2/10 Breakfast
  • 235 reviews 5.1/10 Cleanliness
  • 234 reviews 4.6/10 Vibe

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