Mercure Bristol North the Grange Hotel 4 stars

Met at checkin by a very rude and scruffy looking receptionist, had to wait 20mins to get a drink which I had to ask for. Has booked table for 7.30. Receptionist then said they couldn’t get us in until 8.15. Was very rude to us infront of other customers. While at the bar the receptionist followed us to the bar and contributed to shout at us to the point the bar staff member had to ask him to leave and had to push him back up the stairs. He was very rude and aggressive. The food/drinks manager came to see us to apologise and didn’t understand where the time of 8.15 came from as the restaurant was open at 6.30pm. The lights in the room didn’t work and the bathroom was shocking. The tv was too low to actually watch. Once in restaurant we were given the menu to look through the waiter then returned and practically threw a different menu at us saying the was the cheap menu for us. We decided what we were going have of the normal menu including deserts. We then order our food and drinks. The food came which was nice we then asked the waiter for the drinks we ordered to which he replied ‘oh ye I forgot’ by the time it arrived we had finished our food. By this point my husband had enough as there was only 6 other in the restaurant how could he of forgot the drinks. The food/drinks manager came back over to talk to us and we left without having dessert or drinks. The food/drinks manager was really helpful in trying to sort out the service we had received. We then went to bed. The breakfast was the best thing about the whole experience we checked out and left by 9.00am just to get away. Was a real shame as it was our first night away together since having our little boy and it was ruined to say the least. I had bought it on groupon as a surprise for my husband and judging by how the receptionist and waiter treated us they don’t like that the fact that you can get the hotel at a discount.

Not great ... I was woken up at 4.00 a.m. and called the night porter - two members of staff in an adjoining Mews Room had the TV blasting and were smoking and drinking ... it was a water and a cook and they had a total disregard for your customer ... also what they were doing was illegal.

Stayed here for one night

Service was poor at the start but improved - the reception staff were good but let down by others in the team …. very unusual for Accor ...as I stay with you quite a lot.

Check-in was efficient and friendly.Room immaculate , the service in the bar and breakfast area in the morning very good.Breakfast was excellent.