Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 433 reviews

Mercure Bristol North the Grange Hotel - Image 1
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Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE AT THE GRANGE

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  433 reviews

Customer review rating 2.5/5

Lisa T. Families - Confirmed reviews ALL

Tired and run down, badly managed. Service is so slow you have to go looking for staff to get a drink or clear the table, they don't even think to clear dishes away after serving something to the table. Despite being very busy there was never someone at the bar and instead we had to go to reception to find them. The carpets are tired and dirty. There was neither milk nor coffee in the room. I had to ask for it. The food was bland. The only upside was the lovely gardens

Dear Lisa, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. We regret that you experienced delays in service and felt that our team was not sufficiently attentive during your visit. This is certainly not the level of hospitality we aim to provide, and your comments regarding table clearing, bar service, and staff availability have been shared with the relevant department managers for review and improvement. I am also sorry to learn that your room was not fully stocked on arrival and that aspects of the hotel's décor and carpeting appeared tired. We continually invest in maintaining and improving our facilities, and your observations are valuable in helping us identify areas that require attention. It is disappointing to hear that the food did not meet your expectations, and we will share your feedback with our kitchen team for consideration. On a positive note, I am pleased that you enjoyed our gardens and beautiful surroundings. We appreciate your honest feedback and hope that you may consider giving us another opportunity to provide you with a much-improved experience in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 4.0/5

Christine B. Couples - Confirmed reviews ALL

Pleasant overnight stay. Love the breakfast arrangement. Great location and beautiful grounds. Love the dog treat box.

Dear B., Thank you for your lovely review. We are delighted to hear that you enjoyed your overnight stay with us and that our breakfast arrangement helped make your visit a pleasant one. It is also wonderful to know that you appreciated our beautiful grounds, convenient location, and especially the dog treat box – we love welcoming our four-legged guests and are pleased it was a hit! We truly appreciate your kind comments and look forward to welcoming both you and your dog back again soon. Kind Regards Mohammad Tabish Alam

Customer review rating 4.0/5

Irfan M. Couples - Confirmed reviews ALL

Good breakfast. Clean eating area. Staff acted on requests made on site.

Dear Irfan, Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the breakfast, found the dining area clean, and that our team responded promptly to your requests during your stay. Providing attentive service and a welcoming environment for our guests is very important to us. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Kind regards, Mohammad Tabish Alam

Customer review rating 5.0/5

Lorraine W. Families - Confirmed reviews ALL

A very comfortable stay with a good breakfast.

Dear Lorraine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 1.5/5

Stacey M. Families - Confirmed reviews ALL

The room was very dirty. There were tablets on the floor by the bed and dust everywhere. There were tablets bathroom was also very dirty

Other web-users rate our hotel

  • 383 reviews 9.3/10 Location
  • 807 reviews 5.9/10 Room
  • 889 reviews 8.3/10 Service
  • 20 reviews 2.4/10 WiFi
  • 429 reviews 5.5/10 Amenities
  • 378 reviews 8.4/10 Breakfast
  • 243 reviews 5/10 Cleanliness
  • 241 reviews 4.3/10 Vibe

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