Mercure Bristol North the Grange Hotel 4 stars

The hotel looks very dated and the fixtures and furnishings need updating. The floor in the rooms is very creaky and the shower is old and works poorly. In addition, the reception staff couldn't manage to give me an invoice with my address on, despite my request.

Staff are friendly and helpful, hotel is set in a lovely location

Really warm welcome from Raphaella (forgive the spelling) when I arrived and accepted that such a late booking with a conference on in the week would mean not the prime selection of rooms. Placed in room 4 in The Mews, comfortable but the décor could do with an upgrade. Bed very comfortable but the room is naturally cold so the little oil heater had to stay on all night. Maintenance painted the hallway on the first morning and the smell of gloss paint permeated the room the second night. Breakfast really good, although I was not aware if I could order poached eggs from the kitchen or not... I'll try and book with a little more notice next time and hopefully get a better room.

Evening meal was very much a let down. Staff were apologetic, but we had prebooked meals and a time. we had to wait over an hour for starters and what felt like the same again for main? no explanation as to why and ad hoc guests were getting meals before us. Many had been travelling a considerable distance and this was the only meal of the day - and eating late did not bode well for the work conference the next day. There were gestures of good will applied - but it could have all been avoided - some issues with orders - but it got to the point we didn't bother advising any one of, on the night

Good clean room

Our stay was average/adequate to be honest. Some aspects were good (dinner menu and choices, decent shower), others less so (very ordinary breakfast menu, creaky floorboards, cold room on arrival). You need to think more about providing a personal experience rather than just churning guests through check-in and out the other side. I don't appreciate a cold room on arrival (nobody turned on the radiator?), nor a bed that is on wheels and skates around the room. Dinner menu was very nice, good range of options including vegetarian, vegan and GF, good wine menu etc. Breakfast was the opposite with no vegetarian options/alternatives to hot food (unless you want hard tomatoes and stewed mushrooms). You certainly don't stand out from the crowd, I have had a better experience at a Premier Inn tbh. Housekeeping knocked and walked into our room at 0930 on a Sunday.

The exterior and lobby area was beautiful, the grounds are beautiful then we stepped into our room, that's where the amazement stopped. It took about 10 minutes to find someone to check us in, then we went to the room. The room looked clean at a glance, but on closer inspection, it wasn't. The bathroom had dirt under the sink, the shower curtain had mould spots, I mean the curtain looks relatively cheap so there is no excuse for mouldy shower curtains in a hotel. There was a towel in the bathroom, hung on the rack that was used, It looked clean but as I went to wipe my face I smelt that it was used, I was extremely disappointed. The undersheet of the bed looked crumpled as if it hadn't been changed. We went for dinner that night, there was a large group of us with small children in tow, we waited 1 hour to be served. After our order was taken, had we been in a more busy area, we would have left and got our food elsewhere. I don't know if you were short-staffed but the service, bar 1 waitress at the end, was shoddy to put it nicely. I ordered a kids burger that came out wrong, to begin with, when it was sent to be rectified it was so burnt on the underside it tasted liked charcoal, I paid for it and didn't complain because I wasn't going to wait another extended time to get more food. I had to share my dinner. To say I am disappointed is an understatement. I will never book that hotel again.

Leigh and I have stayed 5 times in the past 18 months, and have a 6th stay in three weeks time. The last few stays we have had issues with things such as twin rooms being missed of the allocation (our last stay, last september) and difficulty booking direct with the hotel. Working in a country house hotel myself, repeat business is incredibly important. We have never been welcomed back by the reception team, no one tries to upsell anything to us at time of booking or during our stay, and I have yet to have a member of staff acknowledge me by name during my stay. If Ms Holmes would like to contact me to discuss any of the above points in further detail, I am more than happy to elaborate further.

The hotel is in a lovely position, quiet and on its own parkland estate.It has a sweeping long drive all giving a good impression.However the reception desk is squashed in a very small hall with no seating.I had to stand a long time while 2 people were being helped with problems .Reception looks like a temporary affair.Breakfast was also disappointing .The food was adequate but in a very small cramped buffet area, and a lot of plates/trays empty at 8.30am- no eggs, one small panini style bread as the only fresh bread,, yoghurt in an empty bowl, 2 pieces of melon left in 2 bowls.The room was big but not many custoners in and the breakfast buffet looked B&B standard .It was lvery dusappointing after the 4 star Holland House in Cardiff, which WAS a high stsndard and had a pool..The room was freezing as no heating on in it.One small radiator under the window turned off.I had to request a mobile heater and sat in my coat for over an hour waiting for the room to warm up enough to use the bathroom.Clearly the room had not been used recently but should have been prepared. I was there for a murder mystery evening which was enjoyable.

Very helpful reception and bar staff. Only downside was finding someone elses male underwear by the side of the bed, which were promptly put in the bin. So cleaning staff could be a bit more careful in checking the state of room.

Stay was good but a poor bar menu and delivery menu let it down

Relaxing overnight stop between site visits.

all very polite and help full

Comfortable bed and generally good facilities. There was a coffee machine but no pods which meant it was pointless and slightly disappointing.

All queries handled quickly and efficiently by the front desk. Good dinner via room service and good breakfast in the restaurant. Very comfortable bed. Very creaky floorboards in the room though.