Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,196 reviews
Mercure Bristol North the Grange Hotel
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Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Photo non contractuelle / Strictly non binding

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,196 reviews

tripadvisor

TripAdvisor Rating 3.5/5

966 reviews

Restaurant poor

Customer review rating 3.8/5

Mrs W. Business - 18/02/2020 Confirmed reviews ALL

Pre ordered food but still waited 90 minutes

Dear Rebecca W., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am so sorry that there was a long delay for your food. After this evening i met with our chefs and food and beverage teams as I was so dissapointed that we had not provided the service and that the food was coming slow out the kitchen. This was certainly a one off situation and is certainly not indicative of our normal service levels and I'm sincerely sorry for this. I hope that we can make amends to you and if you are ever in the area I would like to offer you a complimentary 3 course dinner on a future occasion valid for a period of six months and subject to availability. If you would like to take me up on the offer please contact me directly and I will make the arrangements for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

If what was advertised was put into practice there would not be a problem

Customer review rating 3.8/5

Martin N. Couples - 18/02/2020 Confirmed reviews ALL

Not good. Missing from our very special valentine's stay was slippers, (had to ask for then brought to room). Robes, missing but were advertised, asked but was told that there are no robes, that was the reason we didn't bring any. No chocolates in room as advertised had to go to reception once again to ask. No newspaper, didn't even bother to ask as was now fed up. Mentioned that it said a 1400 check out and was told all rooms must vacate at 1200. So lots of promises that would have made a very special night away, just wish I had booked elsewhere and enjoyed it.

Dear Martin N., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel and for getting in touch about your stay. Once again thank you so much for getting in touch and for giving us an opportunity to put this right for you. I am so proud of our team what they are achieving in customer service and as explained a few things cascaded with the arrival and having to swap the rooms around at the last minute and my sincere apologies to you with regards to this. I will send you a separate email with my direct details the offer of a return stay with us as we would very much like to put this right for you. Sincerely, Catherine Holmes Operations Manager

Good service, attentive staff, great breakfast

Customer review rating 3.8/5

Jgp Couples - 18/02/2020 Confirmed reviews ALL

We arrived late at night in the middle of Storm Dennis and were warmly welcomed by staff, they went ahead to check our room had been serviced which was much appreciated as in previous hotels we have been given rooms that weren't. Pleasant and friendly staff.

Dear Julia Gilbertson P., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted that we looked after you and thank you so much for the high rating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Not as satisfied as I had hoped.

Customer review rating 3.8/5

Hannah-lydia T. Solo - 18/02/2020 Confirmed reviews ALL

Was disappointed to have to sit and wait an hour and a half for my room to be ready after check in time, despite arriving 10 minutes early after driving for several hours. I was then further disappointed when a small family and couple arrived briefly after me, to also be told they had to wait for their rooms to be ready, and both be offered complimentary drinks. So, these two separate families were immediately served beer, wine and coffee, and then shown to their rooms, whilst I was still waiting. Then, after an hour and 15 minutes I was also offered a coffee, whilst my room card was taken back and I repeatedly heard my name mentioned in the foyer whilst they were checking it was ready. This not only made me uncomfortable but was slightly unprofessional. I then heard the housekeeper complaining they had been left by themself to clean, and some of the language was surprising. Finally, I was given a different room just short of 3.30pm and the room itself was lovely, however the awful floorboards meant everytime someone walked by it would sound like they were stopping outside my room, on the floorboards. A bit unnerving. I probably would consider staying again to have a second, hopefully positive experience, but we'll see.

Dear Hannah-Lydia T., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely sorry for the delay on check in and that you overheard this behavior of one of our team members. This is certainly not acceptable and we sent help to the department as soon as the issue was raised to us. Please do let me know if you would like to return as I would very much like to put this right for you and as a gesture of goodwill offer you complimentary upgrade to our of our Privilege rooms and future stay. Please contact me directly should you wish to take up this offer. This is valid for a period of six months and subject to availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Excellent stay

Customer review rating 3.8/5

Mrs M. T. Couples - 17/02/2020 Confirmed reviews ALL

Good food,excellent service. Comfortable room

Needs an update

Customer review rating 3.8/5

M Business - 17/02/2020 Confirmed reviews ALL

The hotel looks very dated and the fixtures and furnishings need updating. The floor in the rooms is very creaky and the shower is old and works poorly. In addition, the reception staff couldn't manage to give me an invoice with my address on, despite my request.

Dear Matthew B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to read that the floor boards disturbed you and that the shower was poor. I will certainly get this looked as I we normally do not receive comments regarding water pressure or showers. Thank you so much for letting us know. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Satisfactory

Customer review rating 3.8/5

Ms G. Business - 14/02/2020 Confirmed reviews ALL

Staff are friendly and helpful, hotel is set in a lovely location

Dear Yricka G., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad that you enjoyed the setting of the hotel and the team friendliness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Comfortable but rooms outside the main hotel a bit tired

Customer review rating 3.8/5

Rob J. Business - 14/02/2020 Confirmed reviews ALL

Really warm welcome from Raphaella (forgive the spelling) when I arrived and accepted that such a late booking with a conference on in the week would mean not the prime selection of rooms. Placed in room 4 in The Mews, comfortable but the décor could do with an upgrade. Bed very comfortable but the room is naturally cold so the little oil heater had to stay on all night. Maintenance painted the hallway on the first morning and the smell of gloss paint permeated the room the second night. Breakfast really good, although I was not aware if I could order poached eggs from the kitchen or not... I'll try and book with a little more notice next time and hopefully get a better room.

Dear David J., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted that you enjoyed your stay and sorry if you were a little cold in the mews room, to be fair we normally do not receive comments about this so not sure what the issue was. We will cook your eggs the way you like them, please just ask us and our team will provide scramble eggs, poached eggs, whichever way you'd like them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Lovely Hotel, comfortable bed, clean room, lovely breakfast

Customer review rating 3.8/5

Lisa B. Business - 13/02/2020 Confirmed reviews ALL

Evening meal was very much a let down. Staff were apologetic, but we had prebooked meals and a time. we had to wait over an hour for starters and what felt like the same again for main? no explanation as to why and ad hoc guests were getting meals before us. Many had been travelling a considerable distance and this was the only meal of the day - and eating late did not bode well for the work conference the next day. There were gestures of good will applied - but it could have all been avoided - some issues with orders - but it got to the point we didn't bother advising any one of, on the night

Dear Lisa B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am so sorry that there were delays with your meal on Monday night. I know that some people of the group had pre-ordered but others hadn't. I believe the team were trying to serve everyone together for the meal.It would have been much better in hind sight for the team to send out the items that were pre-ordered and then the second orders as the came though. I am sorry for the delays I have send through the comments and met with our head chef and food and beverage manager yesterday regarding this as I agree the long waits were not acceptable. We are in process of investigating this with the team on duty. I am so sorry for this and it is not a normal occurrence with regards to speed of the food coming out and hence the importance of my meetings and investigations as this is not acceptable or the level or service we wish to deliver to our guests. I appreciate that you have come here specifically for a conference and not sure if you will have the opportunity to come to the hotel again but I would very much like to put this right for you. Perhaps as complimentary meal on a future occasion or a voucher that can be given to friends and family. Please do let me know your thoughts. Please can you contact me on ca… if I can assist you further with this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Lovely location

Customer review rating 3.8/5

Anne W. Business - 13/02/2020 Confirmed reviews ALL

Good clean room

Dear Anne W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you enjoyed our lovely location and found the room clean and to your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

average/adequate hotel that was sufficient for our needs

Customer review rating 3.8/5

Tim P. Couples - 12/02/2020 Confirmed reviews ALL

Our stay was average/adequate to be honest. Some aspects were good (dinner menu and choices, decent shower), others less so (very ordinary breakfast menu, creaky floorboards, cold room on arrival). You need to think more about providing a personal experience rather than just churning guests through check-in and out the other side. I don't appreciate a cold room on arrival (nobody turned on the radiator?), nor a bed that is on wheels and skates around the room. Dinner menu was very nice, good range of options including vegetarian, vegan and GF, good wine menu etc. Breakfast was the opposite with no vegetarian options/alternatives to hot food (unless you want hard tomatoes and stewed mushrooms). You certainly don't stand out from the crowd, I have had a better experience at a Premier Inn tbh. Housekeeping knocked and walked into our room at 0930 on a Sunday.

Dear Tim P., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am so sorry to read that you were not catered for at breakfast and I've tasked our food and beverage teams to come up with some special vegan breakfast options. We certainly cook eggs which ever way our guests like and will continue to make improvements to this area. I have shared your comments with our team to make the necessary improvements and thank you for letting us know your thoughts. Please let us know if you are returning as we would very much like to ensure you are looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

I would not return

Customer review rating 3.8/5

Tg Families - 11/02/2020 Confirmed reviews ALL

The exterior and lobby area was beautiful, the grounds are beautiful then we stepped into our room, that's where the amazement stopped. It took about 10 minutes to find someone to check us in, then we went to the room. The room looked clean at a glance, but on closer inspection, it wasn't. The bathroom had dirt under the sink, the shower curtain had mould spots, I mean the curtain looks relatively cheap so there is no excuse for mouldy shower curtains in a hotel. There was a towel in the bathroom, hung on the rack that was used, It looked clean but as I went to wipe my face I smelt that it was used, I was extremely disappointed. The undersheet of the bed looked crumpled as if it hadn't been changed. We went for dinner that night, there was a large group of us with small children in tow, we waited 1 hour to be served. After our order was taken, had we been in a more busy area, we would have left and got our food elsewhere. I don't know if you were short-staffed but the service, bar 1 waitress at the end, was shoddy to put it nicely. I ordered a kids burger that came out wrong, to begin with, when it was sent to be rectified it was so burnt on the underside it tasted liked charcoal, I paid for it and didn't complain because I wasn't going to wait another extended time to get more food. I had to share my dinner. To say I am disappointed is an understatement. I will never book that hotel again.

Dear Tash G., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am so sorry that your meal was a disappointment and I hope very much that you brought this to the attention of the team so that they could resolve your complaint at the time. I have shared your information with our head chef to make the necessary improvements. I understand if you do not wish to stay again with us however I would like to extend to you by way of an apology a 3 course meal on a future occasion. This offer is valid for a period of six month and is subject to availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Repeat guest, not really recognised as one though

Customer review rating 3.8/5

Joe M. Friends - 11/02/2020 Confirmed reviews ALL

Leigh and I have stayed 5 times in the past 18 months, and have a 6th stay in three weeks time. The last few stays we have had issues with things such as twin rooms being missed of the allocation (our last stay, last september) and difficulty booking direct with the hotel. Working in a country house hotel myself, repeat business is incredibly important. We have never been welcomed back by the reception team, no one tries to upsell anything to us at time of booking or during our stay, and I have yet to have a member of staff acknowledge me by name during my stay. If Ms Holmes would like to contact me to discuss any of the above points in further detail, I am more than happy to elaborate further.

Dear Joe M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.I have recently taken over the hotel on an interim basis and we are working really hard with our team to make strides in improvements to customer service and recognition for our guests. However I am sorry to say that we have a fairly new team on reception and apologies that you have not be recognized. I have put a note on your booking for your next stay, however we are unable to offer upgraded room types for classic twin rooms as our privilege rooms are all double rooms. I have organised a bottle of Prosecco to be placed in your room for your next stay and our sincere apologies that you have not been acknowledged as a loyal guest. Our loyalty scheme has different levels of membership and I've added your membership to your next booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me directly on my email if I can be of any assistance. ca… Sincerely, Catherine Holmes Operations Manager

Not quite 4 star

Customer review rating 3.8/5

Linda Solo - 10/02/2020 Confirmed reviews ALL

The hotel is in a lovely position, quiet and on its own parkland estate.It has a sweeping long drive all giving a good impression.However the reception desk is squashed in a very small hall with no seating.I had to stand a long time while 2 people were being helped with problems .Reception looks like a temporary affair.Breakfast was also disappointing .The food was adequate but in a very small cramped buffet area, and a lot of plates/trays empty at 8.30am- no eggs, one small panini style bread as the only fresh bread,, yoghurt in an empty bowl, 2 pieces of melon left in 2 bowls.The room was big but not many custoners in and the breakfast buffet looked B&B standard .It was lvery dusappointing after the 4 star Holland House in Cardiff, which WAS a high stsndard and had a pool..The room was freezing as no heating on in it.One small radiator under the window turned off.I had to request a mobile heater and sat in my coat for over an hour waiting for the room to warm up enough to use the bathroom.Clearly the room had not been used recently but should have been prepared. I was there for a murder mystery evening which was enjoyable.

Dear Linda L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you had to wait to check into your room and that the buffet breakfast was not up to standard. I will be investigating further with out team what happened as we normally receive very good comments regarding breakfast and I'm so sorry for any disappointment. I will ensure that housekeeping are paying attention to the radiators and I'm sorry that this was turned off as I am appreciate it doesn't take long for the room to cool down, I am grateful that the team have supplied you with additional heating. I hope that you enjoyed the murder57 experience. Please let me know if I can assist in any way for a future stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Managerr

Good

Customer review rating 3.8/5

Stephen S. Families - 02/02/2020 Confirmed reviews ALL

Very helpful reception and bar staff. Only downside was finding someone elses male underwear by the side of the bed, which were promptly put in the bin. So cleaning staff could be a bit more careful in checking the state of room.

Dear Stephen S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback regarding our team which I'm sure they will be delighted to read. I am sorry for the unwanted items in your room and i'll pass this onto our housekeeping department to ensure they make the necessary improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Kw Business - 30/01/2020 Confirmed reviews ALL

Stay was good but a poor bar menu and delivery menu let it down

Dear Keith W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am glad that overall your stay was good, I am sorry that you were not liking the choice of dishes in our bar menu. We do generally offer the choices in the restaurant menu also in bar should you wish for a wider options if the restaurant is full. I am very sorry that there was a long queue on departure and we continue to monitor the feedback we receive to ensure our guests are looked after Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Relaxed Atmosphere

Customer review rating 3.8/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Relaxing overnight stop between site visits.

Dear Dermot B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted that you enjoyed a relaxing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

A Good Stay

Customer review rating 3.8/5

Sean F. Business - 25/01/2020 Confirmed reviews ALL

all very polite and help full

Dear Sean F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Comfortable

Customer review rating 3.8/5

Anonymous Solo - 25/01/2020 Confirmed reviews ALL

Comfortable bed and generally good facilities. There was a coffee machine but no pods which meant it was pointless and slightly disappointing.

Dear Natalie W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback but i was sorry to read that there were no pods in the room and I've passed this feedback onto our head housekeeper to ensure that these items are in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 3.8/5

Ian Business - 22/01/2020 Confirmed reviews ALL

All queries handled quickly and efficiently by the front desk. Good dinner via room service and good breakfast in the restaurant. Very comfortable bed. Very creaky floorboards in the room though.

Dear Ianmr L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly get the floorboards looked at in the bedroom and i'm very sorry if this disturbed you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager
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