Mercure Bristol North the Grange Hotel 4 stars

TripAdvisor rating 3.5/5 939 reviews
Mercure Bristol North the Grange Hotel
See on a map
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Photo non contractuelle / Strictly non binding

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,125 reviews

tripadvisor

TripAdvisor Rating 3.5/5

939 reviews

No heating in room

Customer review rating 3.8/5

S. G. Couples - 03/12/2019 Confirmed reviews ALL

Voldcroom , nothing done about for a two night stay, restaurant items left off of plate had to keep asking for them

Dear Stephen G., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel and also post a trip advisor review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have checked the room and the heater is fully operational, it needed to be switched on. Please accept my apologies that the team did not show you how to complete this. I will of course follow-up with them directly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

A strange request

Customer review rating 3.8/5

Paul M. F. Business - 03/12/2019 Confirmed reviews ALL

I stayed soon after some surgery on my face so was having to drink through a straw. I requested a straw a breakfast time and the staff member was very kind and understanding. I was delighted. the rooms were lovely, food good and location is gorgeous.

Dear Paul F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Great service, fab location, rooms a little tired

Customer review rating 3.8/5

Ec4gb Couples - 02/12/2019 Confirmed reviews ALL

A nice relaxing break in a quiet location with local pubs in walking distance. Reception service is great and restaurant staff very attentive. Rooms need a little TLC but everything was clean. No Wi-fi connection in outer rooms.

Dear Emma C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will liaise with our technical team regarding the WiFi in our Mews rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Cold shower rude staff

Customer review rating 3.8/5

D H. Families - 01/12/2019 Confirmed reviews ALL

Unsatisfactory 4star no way.. Reception staff rude room OK not great. Food awful as put out and guests not told so cold very unorganised

Dear David H., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Stay at Mercure Bristol Grange

Customer review rating 3.8/5

Carlos C. Business - 30/11/2019 Confirmed reviews ALL

The stay was actually not bad, but there are details that are worth to mention, so improvement can happen.

Lovely staff, even better location

Customer review rating 3.8/5

Alan P. Business - 29/11/2019 Confirmed reviews ALL

I enjoy it every time I stay. The location is perfect after a busy day, a pint is a little pricey but work pay so no bother. See you in the new year. Alan.

Perfect

Customer review rating 3.8/5

Morales Business - 28/11/2019 Confirmed reviews ALL

Comfortable stay, clean rooms, excellent grounds, lovely service.

Dear Bayardmr B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value

Customer review rating 3.8/5

Ian Families - 27/11/2019 Confirmed reviews ALL

Large modern room---needs a lift as too many stairs to reach it

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Nightmare

TripAdvisor rating 3.5/5

coachdrive2018 Couples - 27/11/2019 TripAdvisor review

Arrived on the Friday night to find the HOTEL had altered my booking. Took them 30 minutes to replace the twin room the hotel gave me for a double that was booked. We were put in the stables( the fridge) with no extra heating. We had a package with an included dinner on first night. Wedding reception in restaurant so food had to be taken in the bar. Barman was actually a waiter and had no idea how to work the till for food nor what menu we should have. At the third attempt we got the set menu, 3 courses. The food was good. However, the staff had managed to reduce the bride to tears because there was something wrong with the cake! Breakfast, no one in attendance at first so we had to fed for ourselves and it soon became clear a lot of the food had not been put out! Eventually two staff appeared. One taken up filling in the blanks! On return from a very wet day all we wanted was a shower and warm up. But we couldn't The door card failed to work, back through the rain to get a replacement, only to find when we got into the room there were no towels and the room freezing. Back through the rain again for towels. We were offered a room in the main building, but refused it as we didn't want to get soaked a 5th time in one day! They did give us a bottle of their plonk with the towels. Breakfast day two. Warning! Coach party in!!!! Had to wait for table, then for the food as the same two were on duty and they couldn't keep up with demand! Then just to top things off, we heard those in the coach party complaining their rooms were too hot, and reception asked me to pay for my inclusive dinner on the first. I am a LeClub member,if this is how they treat members, god help ordinary folk! I have had better stays at an Ibis hotel, also in the group. I recommend you stay away from this one till they change the staff lock, stock, an barrel!

Dear coachdrive2018, I am sincerely sorry about these issues that you have experienced during your recent stay with us. Of course, this is not the usual level of service that we endeavor to provide to our guests. I'd be much obliged if you could contact me on the below email, at your earliest convenience, so that we can discuss in a more private forum. Once again, please accept my sincerest apologies. Warm Regards, Jonathan Bowen General Manager Jonathan.Bowen@jupiterhotels.co.uk

Nightmare stay!

Customer review rating 3.8/5

Graham A. Couples - 26/11/2019 Confirmed reviews ALL

I had booked a 2 night package. 1 double room, bed and breakfast, dinner on first night. On arrival I was told this had been changed to a twin, and evening meal to be taken in the bar due to a wedding! I refused the room. It took the girl 20 minutes to find a double for both nights. The only room was in the stables. It was second rate, dingy and cold(compared to rooms I've had in this group, an Ibis would have been better). I asked for extra heating but it never happened. In the bar, staff behind it had no idea how to get us the evening meal, after assistance for another member and a THIRD menu, which was very limited, we got food. This turned out to be the highlight of the weekend! At breakfast( 7.40) there was no staff to be seen, it soon became clear a lot of food had not been put out. Then 1 member appeared to serve us, a second appeared about 20 minutes later! Food was ok. On our return after a very wet day at a Christmas market We went to our room and found the card wouldn't work, but by the time we realised this we were soaked through. The card was replaced. We got into the fridge(room) we needed showers. But we couldn't. Why? No towels. I went to complain and was offered a room in the main house. Did they really expect us to move and get all our clothes and us soaked again? At breakfast on day two, there was a coach party in. Although everything was in place this time, there was only the same two on duty and they couldn't cope with the amount of people and food was consistently running out. Then, to add insult to injury, I was asked to pay for my evening meal!! What annoyed even more was to hear other guests complaining about their rooms were two hot. I had a bad feeling about the place when I witnessed the poor bride being reduced to tears by the staff for some reason. I have used a lot of Accor group hotels and I've always thought the one at Bewdly was bad, but your hotel is way out in front of them! I didn't think it possible to get worse than Bewdley! Oh, I was given a bottle of the cheapest wine for free! G.A..

Dear Graham, I am sincerely sorry about these issues that you have experienced during your recent stay with us. Of course, this is not the usual level of service that we endeavor to provide to our guests. I'd be much obliged if you could contact me on the below email, at your earliest convenience, so that we can discuss in more detail. Once again, please accept my sincerest apologies. Warm Regards, Jonathan Bowen General Manager Jo…

Would happily return

Customer review rating 3.8/5

Gill Families - 25/11/2019 Confirmed reviews ALL

We went as a group and were able to use the facilities freely. The reception staff were very friendly, some of the waiting staff seemed pleasant but under-trained - didn't remove dirty crockery etc. The food was not exceptional but the ambience was very nice. Our room was comfortable, but the bathroom needed upgrading.

Dear Gillian T., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Looking Tired

Customer review rating 3.8/5

Mark Families - 24/11/2019 Confirmed reviews ALL

Staff were excellent. Breakfast was very nice indeed. On the downside, the hotel looked tired and had the feel of a hotel that was struggling. Also disappointing that the hotel no longer has a pool

Dear Mark b., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sincerely sorry about some areas of the hotel being below your expectations. Please be rest assured that these comments will be discussed with my Maintenance Manager to ensure improvements are made. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Old and dated

Customer review rating 3.8/5

Ian C. Business - 23/11/2019 Confirmed reviews ALL

Unfortunately the room had was very poor condition with wall paper coming off the walls the bathroom was grubby. The TV remote was filthy. I will not stay here again.

Dear Ian C., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely sorry about some areas of the hotel being below your expectations. Please be rest assured that these comments will be discussed with my Maintenance Manager to ensure improvements are made. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Mr

Customer review rating 3.8/5

Paul M. Couples - 23/11/2019 Confirmed reviews ALL

Stay was fine Alisha on reception very helpful.

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

good location for work, friendly team

Customer review rating 3.8/5

Janet Business - 22/11/2019 Confirmed reviews ALL

Good sized room , clean and comfy bed Breakfast coffee could have been hotter.....

Dear Janet H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Just Right

Customer review rating 3.8/5

Ian Business - 21/11/2019 Confirmed reviews ALL

booking in no Problem and room met expectations, had dinner booked that was good quality and choice and breakfast buffet was extensive but would have like to have been offered Poached Eggs (but to be fair I did not ask if they were available)

Dear Ian A., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

All ok

Customer review rating 3.8/5

Paul H. Business - 21/11/2019 Confirmed reviews ALL

Receptionist helpful, friendly bar staff, no milk in room

Dear Paul h., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Disappointing!

Customer review rating 3.8/5

Mrs A. Couples - 21/11/2019 Confirmed reviews ALL

There was noone at the reception desk when we arrived and 2 other guests were already waiting. One gentleman was there to complain that noone was manning the bar! When we were eventually allocated our room, it had not been made up after the previous guest. It then took another half an hour for a different room to be prepared for us.

Dear Alison S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

satisfactory

Customer review rating 3.8/5

Dr P. J. G. Friends - 20/11/2019 Confirmed reviews ALL

We were at your hotel when a wedding party was on. It was very noisy

Dear P G., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Warm and comfortable. Excellent breakfast and beautiful situation. Lovely views over the grounds and beyond.

Customer review rating 3.8/5

Sheila W. Couples - 19/11/2019 Confirmed reviews ALL

Off to a slightly bad start which was soon rectified. We were allocated a room in The Mews. We are very grateful to be allowed to bring our dog on holiday with us. The first room had not been fully serviced, missing blanket almost empty tissue box, carpet with crumbs and the radiator was only hot at the base.(it was a very cold evening). This could not be fixed until morning so we were offered another room which was very satisfactory. Staff were very welcoming and helpful. There was an excellent choice for the buffet breakfast. We ate in the lounge at a front window with the best views - best place in the hotel we thought! Dog happily lying beside us. Later we enjoyed tomato soup with excellent flavour and attentive waitress. One evening as we drove up the drive, a large owl flew ahead, from tree to tree - a lovely welcome back. Extremely quiet situation, with easy access to Bristol. We did find it necessary to change our door fobs/ keys, rather frequently- perhaps we just didn’t have the knack. We would certainly consider staying at the Mercure in the future. Many thanks, Sheila W..

Dear Sheila W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bristol