Mercure Bristol North the Grange Hotel 4 stars

Dear Adammr B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your wonderful comments regarding cleanliness, service and particularly regarding the team and their professionalism. It is very much appreciated to have such wonderful feedback and to know that we are doing a great job of looking after our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for highlighting Carly, we always strive to give our guests the best stay possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Dear Mr b., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and thank you so much for your high rating and wonderful comments about the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Dear Geoffrey, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize that you felt unsafe Covid wise during you stay. If you do choose to stay with us again please let us know your preference of a non interconnecting room and we will do our best to provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Dear Dewi M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It was our pleasure to look after you and and thank you for the lovely comments and feedback both during your stay and now. I hope that you are keeping well and safe on your return home and that you are able to get some time off before the next adventure! It is always a pleasure to receive positive feedback. I will share your comments with everyone. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear sharon p., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry to read that the experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to reassure you that we have the most stringent COVID safety measures in place at the hotel and we take the safety of our guests and staff very seriously indeed and its of paramount importance. I am sincerely sorry if there was any miscommunication on arrival and if you were not advised that due to our COVID safety measures we do not enter occupied rooms to clean them on a daily basis. This is to reduce the contact between staff and guests and reduce the risk to both staff and guests. I do appreciate that for guests staying for a few days that service may be required/expected however this is upon discussion and must be agreed regarding when the room is vacant. We do receive a lot of feedback that guests are very happy that we are not entering their rooms. I'm sorry if you felt that these arrangements were not suitable for yourselves and that this wasn't brought to my attention during your stay so that I could explain our safety protocols with you. I do believe that we interacted a few times as reception so I'm sorry if this didn't come up so I could reassure you and discuss Having checked our bedroom cleaning COVID safety records and also with our head housekeeper can see that both rooms 104 and 106 were cleaned half way through the stay on the 29th January and this included all the linen being changed and the beds as well. We do have a whats app message service number in the rooms, again to limit interactions at between guests and staff and to ensure we have good communication for anyone needing anything at all during their stay and to order by delivery, service takeaway food or anything else required as allowed under the current restrictions. We have many cleaning protocols in place for the hotel including extra cleaning for the bedrooms being serviced between occupants and extra cleaning routines in public areas including toilet checks, door handle sanitizing and touch points and have recently introduced more automatic door safe opening devices to ensure less hand touching surfaces as well and plenty of hand hygiene dispensers around the public areas. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do let me know directly if i can help in anyway, my direct email is ca… Sincerely, Catherine Holmes Operations Manager

Dear Kevin E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for your high rating. It is always a pleasure to receive positive feedback and thank you so much for sharing your thoughts regarding the safety measures that we have implemented. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear Karen H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for the high rating, thank you so much. It is our pleasure to look after you and to be able to provide you with anything that you need to make your stay comfortable and especially when working away from home in these times which i'm sure can be worrying for lots of people. Thank you for the kind and wonderful words regarding all our team which I'm sure everyone will be delighted to read and for sharing your experience. Please do let us know anything at all that you need or anything that can make your stay more comfortable Sincerely, Catherine Holmes Operations Manager

Dear Desislava, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again we do apologise for taking payment from the wrong card, as brought up when you checked out we refunded your card for you straight away and hopefully it is back in your account. I do apologise this mistake was not communicated fully to you. We appreciate your sharing your concerns, and will continue training our staff on the correct procedure Sincerely,

Dear Nathaniel N., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If this is to happen in the future please inform us at the time of booking and we can hopefully resolve this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I'm sincerely sorry that there was an issue with the cold tap in the bathroom and please rest assured we will get this looked at. I'm very glad to read that you were pleased and felt safe with the COVID measure that we have put in place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear James R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I will share your comments with our team and thank you for taking the time to comment and leave your review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do let us know if we can do anything to improve your comfort & satisfaction further for a future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear Claire S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I was glad to read that you had received the porridge pots in the restaurant we don't normally put these in the breakfast bags but they are available as a grab and go item in the restaurant with the take away breakfast coffee. We will likely to continue this as seems to be quite popular with the cold weather, I am glad that you found our Covid Safe protocols to your liking as well as the ports for the TV,. If we can do anything to make your stay more comfortable for a future stay please feel free to contact me or any of the team directly It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Dear Gareth J., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for your lovely comments regarding our team. I'm glad that your found your stay pleasant and that we provided great service. If there is anything we can do for your on a future to stay to make this even better please do not hesitate to ask. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager.