Mercure Bristol North the Grange Hotel 4 stars

TripAdvisor rating 3.5/5 960 reviews
Mercure Bristol North the Grange Hotel
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+ 14 Services
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Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Photo non contractuelle / Strictly non binding

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,171 reviews

tripadvisor

TripAdvisor Rating 3.5/5

960 reviews

Food and staff excellent

Customer review rating 3.8/5

Mrs C. F. Families - 19/01/2020 Confirmed reviews ALL

Our overall experience was very pleasant. Food for our sons party was excellent and the staff were very accommodating, nothing too much trouble. The only negative was the room itself, we didn’t think the bridal suite with four poster bed was worth the money. The room was very tired, the pillows were not of good quality , and the furniture was very cheap, the occasional table had blisters in several places. We were also surprised to find out that none of the rooms our guests were in didn’t even have any bottled water. Comments were also made regarding their pillows also. All in all our stay was very pleasant but the tired rooms need addressing.

Dear Cheryl & Dale F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank for your constructive comments regarding the rooms in general. We have a relatively new Head Housekeeper who is making huge strides to improve this area of the hotel.We are currently working on prioritizing areas as we can to make the adjusts and better services for our guests. We are certainly looking at the bridal suite as part of a bigger project and thank you for your comments which helps me to push this area more with the works. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Unable to stay

Customer review rating 3.8/5

Aaron M. Couples - 19/01/2020 Confirmed reviews ALL

We were unable to stay due to my partner having some issues in pregnancy and when I asked for a refund or at the very least to change the date of our stay the guy on reception wouldn’t help.

Dear Aaron M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am sorry to read your comments that you were unhappy due to not being able to stay. I am somewhat confused as we have you checked into the hotel. If you could clarify with me. I certainly do not want you to loose out and if that requires amending a booking for a future date, subject to availability I would of course look at this for you. Sadly I'm sorry but have only recently taken over as interim manager and was not aware of the situation. Please feel free to contact me directly on ca… as I would very much like to look after you. With kind regards Catherine Holmes Operations Manager

Very pleasant stay

Customer review rating 3.8/5

Ray B. Business - 19/01/2020 Confirmed reviews ALL

Staff were friendly and helpful. Bed was slightly hard, but okay. Floorboards were really noisy

Dear Ray B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was glad to read that you enjoyed the service you received from our lovely team and thank you for highlighting the issues with the floorboards, I will certainly get that looked at. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

The Grange - midweek business stay

Customer review rating 3.8/5

Iain L. Business - 18/01/2020 Confirmed reviews ALL

Really comfortable stay with good service and food . Excellent setting and also well connected to local motorways.

Dear Iain L., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so glad your enjoyed your stay and thank you so much for your lovely comments regarding the hotel and setting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards Catherine Holmes Operations Manager

Disappointing

Customer review rating 3.8/5

Ian Business - 16/01/2020 Confirmed reviews ALL

The room was poor, particularly the bathroom where the flooring was uneven and split where a floorboard was loose/broken. The general appearance was of a room that is in severe need of attention. We only put up with it as it was convenient for a meeting location, but we will not return to this hotel again.

Dear Ian P., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are in the process of re-vitalising our team and in particular our customers service focus after the busy festive period and i'm so sorry that you found us lacking on this occasion. I will certainly look at the room that you stayed in to see what improvements that we can make. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do let me know I can be of any assistance with allocation of bedrooms for any future stay. Sincerely, Catherine Holmes Operations Manager

Relaxing overnight stay

Customer review rating 3.8/5

Rachel E. Families - 15/01/2020 Confirmed reviews ALL

We received a warm welcome and enjoyed a relaxing and comfortable stay. There were no bar staff available on the bar in the afternoon and had to be served by the staff member on reception . there was only enough complimentary shampoo and shower gel for one person and not for two people.

Dear Rachel E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the comments regarding the availability of team in the bar in the afternoon. We will always have someone on hand to serve however they are also engaged in setting up rooms and getting ready for evening service if the bar is quiet. I am so sorry if you were inconvenienced on this occasion. Please do let me know if I can assist in any way for a future booking Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine

Great welcome after not being at the hotel for 4 months after a previous 4 year stint at the hotel

Customer review rating 3.8/5

Brian E. Business - 13/01/2020 Confirmed reviews ALL

Great welcome at reception, food pre- ordered by hotel staff based on my previous eating profile and ready for my arrival at 945pm.

Dear Brian E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so glad that we could welcome you back to the hotel and that you were looked after. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Very good mid week stay

TripAdvisor rating 3.5/5

iainlochhead Business - 13/01/2020 TripAdvisor review

Stayed for an evening last week, Nice room and very clean and quiet. Staff very helpful and breakfast was excellent with good service. Checkout efficient and will stay again. Lovely grounds to walk in the morning.

Dear Iainlochhead Thank you so much for your wonderful 5 star review. I am so glad that you enjoyed your stay and that the team looked after you. I am so glad that you enjoyed the grounds and found our breakfast and service excellent. I do hope that we can welcome you back to the hotel soon Kind regards Catherine

Not impressed

Customer review rating 3.8/5

Martyn Business - 07/01/2020 Confirmed reviews ALL

Woken up at 8am on a Saturday morning by housekeeping coming in. Then a knock on the door at 10:30 asking if I was checking out yet. I confirmed with the caller that check out was 12pm to which she replied yes; I asked what the time was and she confirmed 10:30. Very rude.

Dear Martyn S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken with our head housekeeping regarding this and we are in the process of retraining the team to ensure that our guests are not unduly disturbed. I am so sorry that this occurred and we will continue to ensure we make the appropriate improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

Comfortable

Customer review rating 3.8/5

Mala Families - 06/01/2020 Confirmed reviews ALL

In general, good experience. Room is a looking a bit tired now, but clean and neat. Sofa bed is in a sorry state. It should be completely replaced. The foam is coming out and not in a good condition. Background noise is quite loud (water in heating) but after awhile became white noise so it's not too bad. Front office staff is professional but not friendly. Dining room staff was warm and friendly. Breakfast selection is basic. For the price, this room is a tad expensive.

Dear Mala H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were not satisfied with the breakfast offering and we are in the process of reviewing this area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Pleasant stay relaxing and comfortable

Customer review rating 3.8/5

Nigel E. Couples - 05/01/2020 Confirmed reviews ALL

We always enjoy staying at the Grange. The food is good the rooms comfortable and the staff are efficient and friendly. It is in a good location and the grounds are well maintained and add to the experience

Dear Nigel E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I am glad that you chose to stay with us again and thank you for your custom. Thank you for your kind comments regarding the team with i'm sure they will be delighted to read. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine

Lovely

Customer review rating 3.8/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

The whole experience was great. Breakfast was superb however the meal was a bit of a let down. Room clean and cosy.

Dear Matthew G., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to read that overall you enjoyed your stay but I was sorry to read that you didn't feel the meal provided was to your satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Mrs

Customer review rating 3.8/5

Kelly K. Friends - 01/01/2020 Confirmed reviews ALL

I stayed at the hotel as I was at a christmas party. All very good however the drinks were slightly expensive- 30.00 ish bottle of prosecco.

Dear Kelly K., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

old hotel and very far away from city

TripAdvisor rating 3.5/5

alexs181818 Couples - 01/01/2020 TripAdvisor review

This hotel very far away from the city and also look very old. As accor gold member, when i stayed in this hotel i haven't received any points and night in my account after more than 1 month. I just confused is this hotel belong to accor group or not. I write email more than 5 times but no response at all.

Dear Alexs181818 Thank you for taking the time to review our hotel. I am so sorry that you have not been responded to as i haven't seen this email, please can you contact me directly at the hotel so that I can resolve the complaint for you and get your points added for you. We of course would like to resolve this for you straight away kind regards Catherine

Usual standards not met this time

Customer review rating 3.8/5

Chris A. J. J. Couples - 31/12/2019 Confirmed reviews ALL

We have stayed at this hotel many times in the past for a weekend break, but this was by far our worst stay here. Some staff were downright rude and unhelpful. The normally excellent breakfast was poorly serviced and unacceptable. We did not receive our free drink voucher because the staff may have been “ too busy” to include it with our check-in information. It was also obvious that people attending functions were given preferential treatment above residents, again, not acceptable. Hardly any of your staff wear name badges any more, and some did not wear corporate uniform. One lady in particular, Christine (we were told her name by a staff member as she did not wear a name badge) was particularly rude and unhelpful.

Dear Chris J., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Warm reception

Customer review rating 3.8/5

Katrina P. Couples - 30/12/2019 Confirmed reviews ALL

Nice and quick when booking in with a warm reception. Room was lovely and big with old radiator that pumped the heat out, but could be controlled if needed. Main meal and breakfast was served nice and hot. Only downfall was lack of bar staff and not able to by wine by the bottle.

Dear Katrina P., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Amaazing

Customer review rating 3.8/5

Kathy F. Families - 30/12/2019 Confirmed reviews ALL

Amazing stay over xmnas. Will come again :)

Dear Kathy F., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Brilliant

TripAdvisor rating 3.5/5

mandj57 Family - 29/12/2019 TripAdvisor review

Lovely comfortable hotel friendly staff Set in beautiful grounds so peaceful very close to our family we use this hotel a lot a really good find would recommend this hotel to anyone who wants a lovely relaxing break prices very reasonable prices to

Dear Mandj57 Thank you so much for your 5 star review and I'm delighted to read that you had a wonderful relaxing stay with us. We look forwards to welcoming you back soon. Kind regards Catherine

Enjoyable time

Customer review rating 3.8/5

Kevin B. Business - 27/12/2019 Confirmed reviews ALL

Having stayed over the festive season I had an enjoyable time. Staff were pleasant.

Lovely country house hotel

Customer review rating 3.8/5

Jo H. Families - 24/12/2019 Confirmed reviews ALL

Stayed with my husband and baby and everything was great. Rooms were clean and had all the needed amenities. We forgot to ask for a cot and this was delivered to us promptly when requested. Great team!

Dear Joe H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen, General Manager
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