The Savoy - A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 2,645 reviews

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The Savoy - A Fairmont Hotel - Image 1
The Savoy - A Fairmont Hotel - Image 2
The Savoy - A Fairmont Hotel - Image 3
The Savoy - A Fairmont Hotel - Image 4
Strand, WC2R 0EZ LONDON, United Kingdom

Description

Hotel extras

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

Our accommodation(s)

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Hotel location

The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ LONDON
United Kingdom

GPS:51.510401, -0.120182

Telephone
Fax +44 20 7240 6040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,645 reviews

TripAdvisor Rating  4.7/5  7,853 reviews

Certificate of excellence 2025

A very enjoyable stay

TripAdvisor rating 5.0/5

Kevin B TripAdvisor review

A pre-Christmas break in London, we always stay at the Savoy. A very warm welcome form Ayesha on reception. We had been upgraded to suite. Which was a welcome surprise. After a further chat with Ayesha she said for an additional fee we could have a further upgrade to a River View Suite. So, as it's Christmas we said yes. It was a beautiful suite with as described, a stunning view across the Thames towards the London Eye, Houses of Parliament. A very spacious suite, with every amenity. The suite has recently been upgraded, decorated in muted colours with a nice lounge, separate bedroom and large bathroom. We decided, after a walk around London to order a pot of tea in our Suite. I have to say we were rather disappointed, as that was all you got. A pot of tea, milk, sugar, some additional hot water, but not a biscuit in sight. They were extra. Really, a couple of biscuits surely would be automatic when ordering a pot of tea! We love the American Bar and are never disappointed with the service. George, wearing a Trainee badge, looked after us. Very warm, extreemly friendly, professional with a good sense of humour. Dinner that night was in 1890 by Gordon Ramsey. A small, intimate restaurant within the hotel. Nicely spaced tables, a great menu, wine list, as well as great service from Nicoletta, the restaurant manager, and the whole team. After dinner we went to get in the 'Blue lift' to go back to our room to find it not working. So we decided to walk the 6 floor to the 8th floor. When we got to our floor there, outside the lift was a sign with directions to al alternative lift. We did feel that the sign should be on the ground floor as well, so called the front desk just to point this out. Breakfast in The Gallery was a mixed affair. Service was friendly however, the food delivery was slow. We waited over 30 minutes for our breakfast! The waiter must have recognised we had been waiting some time as he came over to apologise for the delay. More drinks in the American Bar the following evening with friends, followed by dinner in The Savoy Grill. Always consistently good in both service and food. A pleasant stay. Do be warned, London hotels have started adding an additional 5% room service charge to the final bill. It is optional but on top of the service charge in bars and restaurants something to be aware of .

Dear Kevin B, We were thrilled to welcome you both back to The Savoy! Thank you for your five star review and detailed feedback. We are delighted to hear you enjoyed your stay overall, and your room allocation in one of our fabulous suites! I wish to thank you in particular for your kind recognition of several team members who looked after you so exceptionally - I will be sure to pass on your recognition to them. I did note your additional comments and I will ensure these are shared with my management team for their review. I always appreciate guests taking the time to provide suggestions and feedback, as it is the only way we can ensure we are meeting the exacting needs of our valued guests - we are most grateful to you for raising these concerns, and for your patience and understanding at the time. The discretionary service charge should have been explained on your reservation and on your arrival, so my apologies if this came as a surprise to you. It is important to be transparent and we will look at the how we can improve this information for guests in the future. Thank you again for your review and we hope to have the pleasure of warmly welcoming you again to The Savoy in the near future. With best wishes for the festive season, Franck Arnold, Managing Director

Customer review rating 5.0/5

Holly A. Couples - Confirmed reviews ALL

The hotel is amazing, the staff are attentive, the breakfast is excellent and the rooms are everything you would expect from The Savoy. Location is also very good.

Dear Holly A., We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that you had a comfortable stay, and enjoyed our enviable central location - the hotel really is perfectly placed to enjoy the very best of what London has to offer. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

Michele C. Business - Confirmed reviews ALL

I’ve been staying at the Savoy over 10 years and it truly is the best hotel because of the people that work there and care so much about the experience. Best service and hospitality if any hotel

Dear Michele C., We were delighted to welcome you back to The Savoy, and thank you for taking the time to complete a guest satisfaction survey following your recent stay. We are so happy to hear your Savoy experience did not disappoint and once again you returned home with many happy memories of your time with us. I was thrilled to hear you enjoyed your stay and the personal touches and service from the team. Thank you again for sharing your experience and we very much look forward to welcoming you back to The Savoy in the near future. With best regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

Greg C. Business - Confirmed reviews ALL

Stayed at Savoy several times, always a great experience.

Dear Greg C., We were delighted to welcome you back to The Savoy, and thank you for taking the time to complete a guest satisfaction survey. We always appreciate feedback but even more so from our loyal returning guests. We are so happy to hear your Savoy experience did not disappoint and once again you returned home with many happy memories of your time with us. We very much look forward to welcoming you back to The Savoy in the near future. With best regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

Caroline N. Families - Confirmed reviews ALL

EXCELLENT

Dear Caroline N., What an amazing review! We were delighted to welcome you back to The Savoy, and how kind of you to share your experience in such a complimentary way. Please know that your review and scores will be shared with all those who helped to create another memorable stay. Thank you and we look forward to welcoming you back again soon. With best regards, Debra Patterson, Quality Leader

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Other web-users rate our hotel

  • 568 reviews 9.7/10 Location
  • 1,042 reviews 8.6/10 Room
  • 2,139 reviews 9.4/10 Service
  • 744 reviews 8.4/10 Food
  • 572 reviews 9.2/10 Vibe
  • 401 reviews 8.5/10 Amenities
  • 308 reviews 7.9/10 Comfort
  • 279 reviews 8.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.