The Savoy - A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 2,512 reviews

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The Savoy - A Fairmont Hotel - Image 1
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The Savoy - A Fairmont Hotel - Image 4
Strand, WC2R 0EZ LONDON, United Kingdom

Description

Hotel extras

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

Our accommodation(s)

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Hotel location

The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ LONDON
United Kingdom

GPS:51.510401, -0.120182

Telephone
Fax +44 20 7240 6040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  2,512 reviews

Customer review rating 3.0/5

Claire L. Couples - Confirmed reviews ALL

Staff were attentive and pleasant but feel the information about bedroom and chauffeur service were misinforming. I have emails regarding the chauffeur service I hired to take us to the Savoy, stating firstly the wrong charge ph, which was later corrected, but also a statement stating my hire would be charged at 2.5 hrs… I was charged 3 hours. ( I was only in the car for 1hour 10 minutes ) The concierge were reluctant to check the charge with the chauffeur company. ( I understand the journey to pick up point was included but again 2.5 hours was definitely More of a realistic time scale!) The bedroom I booked was described as overlooking, City, River Thames or courtyard. All sound acceptable but we looked over what I am guessing was the courtyard, which was basically the swimming pool roof and an artificial grass covered area. Luckily we had not booked to see a show that evening, as when we went to have a shower to get ready for the evening, there was no hot water. We rang reception and after half an hour rang again as nobody had come to check the shower as promised. It took over an hour for this to be sorted. We stayed with you to celebrate my husband’s birthday and these factors definitely affected the experience in a negative way.

Customer review rating 5.0/5

Ian W. Couples - Confirmed reviews ALL

We enjoyed our first stay at The Savoy It was an experience of excellence and the staff members excelled in their customer service A job well done by this fine establishment

Dear Ian W., We are delighted to hear that your first stay at The Savoy was such an enjoyable and memorable experience. It is especially rewarding to know that our team’s commitment to excellence and exceptional service played a part in making your visit special. We truly appreciate your mention of our colleague Rachael, who will be so pleased to receive your kind words. Thank you so much for taking the time to complete a guest satisfaction survey and we look forward to the pleasure of welcoming you back for another stay. Kind regards, Stacey Stone, Quality Assistant

Customer review rating 5.0/5

Djazia M. Families - Confirmed reviews ALL

Everything about this stay was absolutely flawless, from the stunning accommodations to the perfect atmosphere. The experience exceeded my expectations at every level, making it truly unforgettable. A special thanks to Dylan, who was extraordinary and went above and beyond to make everything perfect.

Dear Djazia M., It was truly lovely to read your kind words and we are thrilled you had a wonderful stay here at The Savoy. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Dylan will be so pleased with an individual mention! Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. With best regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

Caroline B. Families - Confirmed reviews ALL

From the moment I rang to book our stay I was reassured I had made the right choice. This was a special trip for my elderly mum who uses a wheelchair and has oxygen but was desperate to see Paddington at the attached Savoy theatre. On arrival Chloe on front desk was warm and welcoming and arranged a welcome drink for us in the reading room. She involved my elderly mum in the experience who was in a wheelchair. My mum felt welcomed and comfortable immediately. Shortly after arriving in our room a lovely delivery of some Paddington themed muffins were delivered to my mums room; a wonderful, personal and thoughtful gift after I mentioned the purpose of our trip at booking. We had a problem with a strong chemical smell in our room and Anna on reception kindly arranged us an alternative room and the transfer of luggage was facilitated for us with ease. The final day my mum was feeling unwell but the hotel arranged a late checkout for her without a second thought and also arranged a meeting space for my partner to take a couple of important meetings. I’m really sorry I cannot remember their names (one was a female and the other a male member of reception team). Everyone greeted us throughout the hotel, often by name. The experience was wonderful and welcoming and exceeded our expectations. Having travelled extensively, frequently staying in luxury hotels/suites and sailing on premium cruises, the Savoy really does have a class and elegance that you can only get in somewhere with such history but also with some of the best trained staff in the world. Thank you Savoy for making a very special trip even more special. We will definitely be back.

Dear Caroline B., It has truly been a pleasure to read your wonderful guest satisfaction survey. I cannot express how much it means to the whole Savoy team to know that you and your mother had such a memorable stay with us and most importantly, that your mother's comfort and enjoyment were at the heart of our care. Your mention of our colleagues Chloe and Anna is so appreciated and I know they will be so pleased to receive your kind words. Thank you so much for sharing your magnificent feedback and we cannot wait to warmly welcome you both again. Kind regards, Stacey Stone, Quality Assistant

Customer review rating 4.5/5

Vandever L. Business - Confirmed reviews ALL

Lovely rooms, well-appointed... though the hallways to get there were very long, with both stairs and an elevator necessary to get there. Good exercise!

Dear Vandever L., We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that you enjoyed our enviable central location - the hotel really is perfectly placed to enjoy the very best of what London has to offer. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Other web-users rate our hotel

  • 568 reviews 9.7/10 Location
  • 998 reviews 8.7/10 Room
  • 2,057 reviews 9.4/10 Service
  • 705 reviews 8.6/10 Food
  • 569 reviews 9.2/10 Vibe
  • 386 reviews 8.4/10 Amenities
  • 310 reviews 8/10 Comfort
  • 264 reviews 8.2/10 Bar

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