The Savoy

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The Savoy 5 stars

Customer review rating (ALL Rating) 4.7/5 3,236 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE

  • A landmark hotel in London’s city center, on the banks of the River Thames

  • Iconic culinary experiences, including High Tea and meals in historic venues

  • Beauty & Fitness, a haven with a spa, indoor pool and two gym areas

  • Savoy butlers for guests, including pets, staying in the suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Savoy

Strand
WC2R 0EZ LONDON
United Kingdom

Telephone +44 20 7836 4343

Fax +44 20 7240 6040

Contact email

  • By plane

    LONDON CITY AIRPORT At 14.48km / 9 miles

  • By plane

    LONDON GATWICK AIRPORT  At 48.28km / 30 miles

  • By plane

    LONDON HEATHROW AIRPORT At 40.23km / 25 miles

  • By plane

    LONDON LUTON AIRPORT At 80.47km / 50 miles

  • By plane

    LONDON STANSTED AIRPORT  At 88.51km / 55 miles

GPS:51.510401, -0.120182

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The Savoy offers 267 beautifully restored guest rooms in either Edwardian or Art Deco style. Many accommodations feature views of the River Thames and other iconic London landmarks. For dedicated butler service, choose one of the 67 lavish suites.

Our guest reviews

Our guest reviews for
The Savoy

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,236 reviews

TripAdvisor Rating  4.5/5  6,819 reviews

Certificate of excellence 2022

It was as memorable as the first time an amazing experience

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

We returned after A few years celebrating my 50 th previously and had an even better trip if that was possible The Savoy welcome is unique amongst Hotels and a credit to your team

Dear Robert M., We were delighted to welcome you back to The Savoy, and thank you for taking the time to complete a guest satisfaction survey following your recent stay. We are so happy to hear your Savoy experience did not disappoint and once again you returned home with many happy memories of your time with us. I was thrilled to hear you enjoyed everything about your stay, including the personal touches and service from the team. Thank you again for sharing your experience and we very much look forward to welcoming you back to The Savoy in the near future. With best regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

Lynn Couples - Confirmed reviews ALL

Staff are extremely friendly & helpful, we stayed to celebrate our 30th wedding anniversary & made us feel vey welcome

Dear Lynn, Thank you for choosing The Savoy for such a special anniversary celebration and for taking the time and trouble to complete a guest satisfaction survey. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues. We hope to warmly welcome you and your husband again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Great stay

Customer review rating 4.0/5

Paul B. Couples - Confirmed reviews ALL

Everyone one of the stuff I met couldn`t do enough to help, and made my stay a great experience.

Well located hotel, friendly staffVery clean and safe

Customer review rating 5.0/5

Carolyn S. Couples - Confirmed reviews ALL

Very clean and safe.We hope to come back soon

Dear Carolyn s., We very much appreciate your comments regarding your stay at the The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that you had a comfortable stay, and enjoyed our enviable central location - the hotel really is perfectly placed to enjoy the very best of what London has to offer. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Excellent attention to detail and impeccable service.

Customer review rating 5.0/5

Mark T. Couples - Confirmed reviews ALL

From the moment we stepped out of the taxi we were made to feel so very welcome and treated with upmost care and attention. Nothing was too much trouble and our stay at The Savoy was a moment to treasure. Thank you.

Dear Mark T., Thank you for choosing to stay with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Felt at home - lovely stay

Customer review rating 4.5/5

Andrew V. Solo - Confirmed reviews ALL

From alighting the taxi till I departed, I was made to feel very welcome with all the staff saying ''welcome back''. Wonderful feeling

Dear Andrew V., We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and wish to thank you in particular for your kind recognition of Robert and Sean who looked after you so exceptionally. Thank you again for sharing your experience and we hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Wonderful Hotel and Staff

Customer review rating 5.0/5

Kelly A. M. -. U. Couples - Confirmed reviews ALL

Our stay was a last minute decision and we had heard so many wonderful things so we just had to stay. Our room was outstanding with beautiful views of the Thames. All the staff was very welcoming and courteous. Our favorite was Jose at the concierge’s desk. He was just amazing and helped us with any and all of our needs (maps, tickets, suggestions on touring, dinners, COVID tests and so much more). We will definitely stay again in the future.

Dear Kelly and Mike, We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and wish to thank you in particular for your kind recognition of Jose who looked after you so exceptionally. Thank you again for sharing your experience and we hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Worst of all my stays at this hotel.

Customer review rating 1.5/5

Donna F. Solo - Confirmed reviews ALL

Asked for room close to lobby. Was with amex program. Told I had upgrade. No way this was an upgrade unless from basement. I was as far from the lobby as I could be. The room was cramped with one tiny window. I have a bad back, and had to move a desk to open and close the curtains. Worst was plumbing. The shower was very difficult to shut off. The knob kept falling off in my hands . The tub cold water handle needed a wrench to turn it off. I told hotel about this first day. They came but did nothing. The room ended up flooding the last day and the water came all the way out to my carpet. I slipped and landed on my back. I was shown two other rooms after my first day introduction to this ‘upgraded’ room and both were horrible and distant from the lobby. I have stayed at this hotel as long ago as 35 years, at least five times. Never again. Friendly but useless workers. A repeat guest, I know there are far better rooms. Next time, not the savoy, never ever again. I think a lot of this mistreatment was because I’m a woman traveling by myself.

Dear Donna F., Thank you for taking the time and trouble to complete a guest survey following your most recent stay at The Savoy. I wish you to know that I have immediately forwarded your feedback to our Director of Rooms, requesting that they fully investigate what has happened and get back to you directly as soon as possible. I am so very sorry indeed to hear about your experience and completely understand your frustration and disappointment. If we can please ask for your kind patience while the Director investigates; it is so important we get to the bottom of why you were allocated this room and why you were not better assisted. With kind regards, Debra Patterson, Quality Executive

First Class in everything you would want a luxury hotel to be.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent accommodations, food, service, cleanliness, and location. The staff is stellar! Highly recommend this beautiful hotel. Traveling from the U.S. my husband and I treated ourselves to a well deserved vacation celebrating our milestone birthdays and recovery from recent health issues. I hope your management will continue to offer packages or special pricing so seniors can enjoy your warm and welcoming hospitality.

Dear Guest, It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to complete a guest survey. I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you and your husband back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. Best regards, Debra Patterson, Quality Leader

Good location, helpful Team, good rooms and Service.

Customer review rating 5.0/5

Da Solo - Confirmed reviews ALL

Stayed at the Savoy before and liked so much I returned.

Dear DA, We were delighted to welcome you back to The Savoy, and thank you for taking the time to complete a guest satisfaction survey following your recent stay. We are so happy to hear your Savoy experience did not disappoint and once again you returned home with many happy memories of your time with us. I was thrilled to hear you enjoyed everything about your stay, including your room and the personal touches and service from the team. Thank you again for sharing your experience and we very much look forward to welcoming you back to The Savoy in the near future. With best regards, Debra Patterson, Quality Leader

Made us feel at home

Customer review rating 5.0/5

Ryan H. Couples - Confirmed reviews ALL

Absolutely loved it. Everyone was so nice. My partner can't stop talking about it. Thank you so much!

Dear Ryan H., Thank you for choosing to stay with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you and your partner back again to The Savoy in the near future. With best regards, Debra Patterson, Quality Leader

We were very disappointed with the room and service

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Upgraded room was dreary and old looking and the service at evening dinner was slow and boring

Fantastic experience

Customer review rating 5.0/5

Wendy Families - Confirmed reviews ALL

We won a prize with San Pellegrino to attend the BAFTAs and stay at the Savoy. The Savoy stay was fantastic. We had time for a swim and sauna and enjoyed a lovely meal at The Rivers restaurant. Our room was great and breakfast was the best ever! Overall, an amazing experience! The level of service was impeccable.

Dear Wendy, We were delighted to welcome you to The Savoy and congratulations on winning the competition! I was thrilled to read your kind words, thank you for taking the time to write such an amazing account of your stay with us. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us including your meal in the River Room. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

Customer review rating 2.5/5

Denise S. Friends - Confirmed reviews ALL

I stayed for three nights with a friend to celebrate her 50th. I booked through the Ten Group concierge. We arrived at 12 noon, checked in and the room was not ready. We had lunch in the savoy grill and then went to the theatre. All our bags were left with the doorman and I left my handbag and coat in the restaurant. We arrived back at 4pm and asked for our room key. The receptionist would not hand it over until I had produced ID. I explained that we had checked in at noon and that I gave my details then and was not asked for ID. She said that was not correct and that she would be speaking with her team I explained that I did not have my ID with me as my bag was in the cloak room in the restaurant and it contained my purse with my ID. I showed the text message I had received regarding the room being ready and her response was that I could have found the phone and that I could be anyone. This is an impossibility as my phone is face recognition and passcode protected. I was utterly appalled. Again I explained that I did not have my ID as my bag and purse were in the cloakroom. Eventually my friend was able to produce her ID and only then were we given a key. I have stayed in some of the worlds top hotels in the world and I have stayed in the majority of the top hotels in London and never have I been asked for ID or treated in such a disgraceful manner. I was highly embarrassed as I had arranged this special treat for my friend. The receptionist obviously realized her mistake as she had two glasses of champagne sent to the room as a way of apology. However I will never stay at the Savoy again. I will also tell everyone I know to think very carefully before booking. With such high competition in the capital you really do need to consider the customer experience from check in to check out. Shame on you!

Dear Ms S., Thank you for completing a guest survey, following your recent stay at The Savoy. We have followed up internally in regards to your comments and whilst acting with the hotels protocols, we could have shown more empathy and understanding. We sincerely apologise for the inconveniences caused, whilst I would like to thank you for your positive comments regarding the Savoy Grill and Breakfast experience, we are sorry to hear about the lack of personal care and attention. We absolutely should have established that you were a resident and ensured we were able to seat you more swiftly in the bar. We sincerely hope we will have the chance to rectify this recent visit. Yours sincerely, Robert Peluso Assistant Front of House Manager

Customer review rating 4.5/5

Sean M. Couples - Confirmed reviews ALL

Birthday celebration

Dear Sean m., We very much appreciate you taking the time to complete a guest survey, and are delighted you enjoyed celebrating a birthday with us! It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Savoy London

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Magnificent, all went swimmingly well with no complaints.

Dear Guest, We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and I wish to thank you in particular for your kind recognition of Francesca, Emma and Sean who looked after you so exceptionally - I will be sure to pass on your recognition to them. Thank you again for sharing your experience and we hope to warmly welcome you back to The Savoy very soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Exceeded our expectations

Customer review rating 5.0/5

Martin W. Couples - Confirmed reviews ALL

Stayed at the Savoy recently with my Wife for a double celebration. From the moment we arrived at the door to the minute we left we were warmly greeted and made comfortable by everyone we met. Special mention must go to Daniel who checked us in and helped us settle in for our stay., he's a real credit to the Hotel.

Dear Martin W., How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. It is always a pleasure to receive positive feedback and wish to thank you in particular for your kind recognition of Daniel who looked after you so exceptionally - I will be sure to share your feedback with him. Thank you again for sharing your experience and we hope to warmly welcome you and your wife again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Great service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Rooms need some modernization...USB ports for charging and streaming Could have TV system that allows in room streaming...Netflix, amazon, Apple. Peloton... Staff and service was exemplary and work out facilities excellent

Dear Guest, Thank you for taking the time to complete a guest survey, following your stay at The Savoy. We greatly appreciated your comments and positive feedback across the services you received, thank you. You raise these very good points. Indeed, you will be interested to know that we are in the final planning stages of a room renovation due to start over the coming months and will last about 18 months. We will be looking at the TV system as part of this process and H. to bring the software up to date. Thank you again for sharing your experiences in this positive way and for your lovely words about the staff. We H. to have the pleasure of warmly welcoming you back to The Savoy again in the near future. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Executive

Hotel Amazing - Grill needs attention

Customer review rating 4.5/5

Chris E. Couples - Confirmed reviews ALL

After watching the Savoy series we were really keen to stay. Our welcome to the Hotel was amazing, room was beautiful. Excellent service and attention to detail throughout the Hotel itself. Beautiful flower displays. Amazing attentive service in the American bar. The only downside was the Savoy Grill experience - we were not welcomed well or advised who our waiter would be. We were not offered a pre dinner drink, no wine was recommended and food not explained - this was not the standard of service you’d expect from this standard of restaurant. One of the waitresses tried to take our wine glasses before we’d even had any wine, and took the bottle out the wine bucket just to see how much we had left - all very strange, she was also doing it to other tables. We did speak to the Restaurant Manager on check out, who apologised and gave us some money back - but you don’t expect this experience at the Savoy - especially when the hotel itself is so amazing. Gordon Ramsey needs to take more interest in this flagship restaurant and not spend so much time on his TV programmes! The reception/welcome team were great, especially Ivan.

Dear Chris E., We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that overall you had such a wonderful time, and were looked after by our attentive team. if you do have any feedback you would like to share with the Savoy Grill restaurant team they can be contacted at gu… Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

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