The Savoy - A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 2,607 reviews

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Description

Hotel extras

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

Our accommodation(s)

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Hotel location

The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ LONDON
United Kingdom

GPS:51.510401, -0.120182

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,607 reviews

TripAdvisor Rating  4.7/5  7,855 reviews

Certificate of excellence 2025

Do not book

TripAdvisor rating 1.0/5

Sam D Couples - TripAdvisor review

Appalling service. Went went to the Savoy to celebrate our first wedding anniversary. We booked a 3 day stay. Whilst out for the 2nd day watching a show, I received a text from the Savoy saying that 250 gbp would be added to my bill for smoking in the room. Me and my wife dont even smoke. There was no discussion just a rude text. I have stayed at many hotels around the world and never encountered such rudeness and inaccuracy. I have noted that the pending balance held against my account includes the fine. I will be sharing this review on social media. DO NOT BOOK.

Wonderful

TripAdvisor rating 5.0/5

Merlin's C TripAdvisor review

How I loved my 4 night stay here. I was transported to another world The service was second to none. The Staff are so friendly and helpful. I would like to give the following staff a mention Cheng - this delightful gentleman's domain was in The Reading Room where he was so helpful. We chatted about the History of The Savoy and the coffee was lovely Florentina - Housekeeping. We were talking about holidays. She recommended a few places in her native Romania Leonardo - The Gallery who looked after me for Afternoon Tea Cesar - Receptionist so very polite All in all it was wonderful and Room Service was excellent

Customer review rating 5.0/5

Lesly T. Business - Confirmed reviews ALL

All very well - as per the Hotel standard. Restaurant service a bit deceiving..

Dear Lesly T., We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive positive feedback, and I will share your comments with our team. If you did wish to share any more specific feedback around your experience in our restaurants then please do get in touch. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

Ian S. Couples - Confirmed reviews ALL

Fantastic, staff going the extra mile to make our stay wonderful,

Dear Ian S., Thank you so much for taking the time to complete a guest satisfaction survey. We are truly delighted to know that your stay with us was fantastic and that you received the high standard of service we pride ourselves on. We are sorry to see your low score for our WiFi and will be sure to pass on your feedback to the relevant team for further investigation. We hope to have an opportunity to welcome you back to The Savoy. Kind regards, Stacey Stone, Quality Assistant

Customer review rating 5.0/5

Julie P. Friends - Confirmed reviews ALL

Stunning hotel, welcoming and helpful staff, the American bar is wonderful as are the stunning restaurants.

Dear Julie P., We are truly delighted to know that you had a magical stay with us. We cannot thank you enough for taking the time to complete a guest satisfaction survey and for your mention of our colleagues, who helped to make your stay extra special. We hope to welcome you back to The Savoy in the near future. Kind regards, Stacey Stone, Quality Assistant

In partnership with TripAdvisor

Other web-users rate our hotel

  • 563 reviews 9.7/10 Location
  • 1,024 reviews 8.5/10 Room
  • 2,127 reviews 9.4/10 Service
  • 734 reviews 8.4/10 Food
  • 566 reviews 9.2/10 Vibe
  • 397 reviews 8.5/10 Amenities
  • 308 reviews 7.9/10 Comfort
  • 276 reviews 8.4/10 Bar

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