The Savoy - A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 2,633 reviews

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Description

Hotel extras

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

Our accommodation(s)

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Hotel location

The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ LONDON
United Kingdom

GPS:51.510401, -0.120182

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,633 reviews

TripAdvisor Rating  4.7/5  7,853 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Terry T. Couples - Confirmed reviews ALL

Wonderful, a 2 night stay to celebrate our 50th wedding anniversary which was planned to be a total surprise for my wife. Our river view room was fantastic, didn't really use the tv, just sat and watched the world, and the Thames pass on by. All of the staff we met were so helpful, several in particular I have name checked for particular thanks by our wonderful reservations Director (N.D.) who looked after every aspect of our stay and several specific features that I required. The Hotel was a real pleasure to be in, it has an ambience that you can almost "feel", it is warm and welcoming, was spotlessly clean and tidy and of course so very beautifully decorated. We had afternoon tea (veggie) in the Gallery and loved it, drinks in the American Bar and dinner in the Grill. The whole experience was I can safely say better than I could have hoped for. As we checked out I commented that I left with a happy heart but also with a tear in my eye, so very enjoyable, so pleased that I chose the Savoy for our 50th anniversary celebration and so looking forward to very hopefully staying there again in the future. WE LOVED IT, heatfelt thanks to everyone who worked to make our stay so very comfortable and memorable, Terry and Diane T.

Dear Terry T., I cannot tell you how much we have loved reading your fantastic feedback. It means so much to all of us, that your special 50th wedding anniversary celebration was one to remember. We are so thankful that you have taken the time to complete a guest satisfaction survey and your special mention of our Director of Reservations, Neha, is truly appreciated. We loved having you stay with us and we hope to welcome you both back to The Savoy in the near future. Kindest regards, Stacey Stone, Quality Assistant

Customer review rating 1.5/5

Joel F. Couples - Confirmed reviews ALL

Very disappointing stay, room in a bad shape, carpet old, bed uncomfortable, wood on night stand needs to be refinished. Ac unit was very loud called the desk for having someone fixing it, spa area, cold temperature inside changing room, mouthwash empty, shaving cream empty, shower gel empty. Only positive about the hotel is the employees are friendly.

Customer review rating 4.5/5

Alix T. Friends - Confirmed reviews ALL

The hotel was lovely and the thoughtful touches in the room, like a maternity pillow were really appreciated!

Dear Alix T., Thank you for staying with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear you had a great Savoy experience and enjoyed the personal touches and service from the team. We hope you returned home with many happy memories of your time with us! We did note your comments regarding breakfast and are so very sorry to hear that a few areas fell below your expectations. Please know that your feedback has been shared with the senior management team and we offer you our sincerest apologies. We welcome all guest feedback as it allows us the opportunity to more closely monitor our services and to make the necessary adjustments in the delivery of service or the additional training, as required. Thank you again for sharing your thoughts and we very much look forward to warmly welcoming you back to The Savoy in the future. With best regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

John W. Couples - Confirmed reviews ALL

From arrival to departure we were highly satisfied with every part of our stay. Nothing was too much trouble.

Dear John W., We are delighted to receive your wonderful guest satisfaction survey and to know that your stay with us was perfect. Your mention of our colleague Katy is truly appreciated and I know that she will be so pleased that she helped to make your stay extra special. We hope to have the opportunity to welcome you back to The Savoy. Kind regards, Stacey Stone, Quality Assistant

Customer review rating 4.0/5

Mark J. Families - Confirmed reviews ALL

A great family stay over in our adjoining rooms for our special occasion.

Dear Mark J., Thank you so much for taking the time to complete a guest satisfaction survey and for sharing your detailed feedback. We are so pleased to hear that you and your family had a great stay and that you chose to share your special occasion with us. Your comments regarding your room are greatly appreciated and have been well noted. We hope to have an opportunity to welcome you back to The Savoy. Kind regards, Stacey Stone, Quality Assistant

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Other web-users rate our hotel

  • 568 reviews 9.7/10 Location
  • 1,042 reviews 8.6/10 Room
  • 2,139 reviews 9.4/10 Service
  • 744 reviews 8.4/10 Food
  • 572 reviews 9.2/10 Vibe
  • 401 reviews 8.5/10 Amenities
  • 308 reviews 7.9/10 Comfort
  • 279 reviews 8.4/10 Bar

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