The Savoy 5 stars

We have dined at The Savoy on several different occasions and have always found it to be a wonderful experience. However, on this occasion we felt very sadly let down. We have never stayed overnight before but on this occasion we were attending the Game & Wildlife Trust Ball on 20 November 2019. We booked 3 rooms - x1 Luxury King (Room 402) for 2 nights and x2 Deluxe King for one night. Although, our Luxury King Room was very clean and tidy the décor was surprisingly very basic. The shower around the bottom of the door looked very tired and worn. Below the windows of our room was a mildew rooftop area backing onto an office block. My husband and I had been really looking forward to staying at The Savoy as we had never done so before and hoped the accommodation would mirror the rest of the hotel and the experiences we have had when we visited in the past to dine. Therefore, whilst we would like to have given a 10 out of 10 rating we can only give an overall 7 rating. The dining experiences on their own were 10 out of 10 but the accommodation was a 5 star rating - average. The rest of our trip was delightful - The Our greeting on our arrival was wonderful. The reservation/concierge were very welcoming and helpful. During our stay , my husband and I dined at Simpsons which was superb. We also dined with our children and their partners in The Savoy Grill this too was excellent. We had cocktails in the American Bar and as usual the cocktails were second to none and the atmosphere lovely. We finally dined on our last evening in Kaspers seafood restaurant and again the service and food excellent.

This was the first time we stayed at The Savoy since it was refurbished. All staff were outstanding, we booked again while we were there.

From start to finish everyone of your staff was incredibly nice and helpful and the hotel accommodations were beautiful. The only suggestion I could make is that you put a hook by the shower for a towel when you get out. I wish we could stay with you every time we are in London but it is not within our budget. This was a special stay. We were celebrating a delayed honeymoon: )

Enjoyed our stay. Georgia at the front desk was extremely helpful.

Our experience was amazing! Everything was perfect and cared in every single detail! The welcoming was warm, friendly and very professional!

Welcoming, and truly a wonderful experience

Faultless, great mgmt. and staff executed yet another amazing annual event at this world class location.

Love the hotel! Enjoy the experience.

Encountered a high degree of professionalism from every staff, particularly concierge.

Lovely stay. Great bed and good breakfast. Only downside was the view (ie none!) from the room.

Everything from the private car transfers to the staff to the room to the bars to the restaurants was superb. Service provided and attention to detail was second to none. The Hotel is immaculately maintained, steeped in history and is quite simply the best of British. Fine dining, comfortable bars with character and atmosphere and a first class service throughout the Hotel. The Savoy will certainly become our home in London.

A good experience where most things were great, the only reason for not giving a 10 was check in and especially check out which was quite cumbersome.

We have stayed 3 or 4 times at the Savoy. The food is excellent, the staff attentive although a little stressed as it was a full hotel on Thanksgiving weekend and the waiters and waitresses were understaffed for breakfast. Loved the choir and evening singers. Rooms are great but we often have to refuse the first one offered to us as it’s too small. I wait in the lobby with our luggage while my wife goes up and inspects the room, before we move in. Eventually we get a bigger room and everyone is happy. We enjoy the ability to walk along the Thames and the close proximity to Covent Gardens shopping.

Everything was over the top and excellent. Our son was so impressed.

As I expected great service, historic building and amazing service.