ibis Styles Crewe

Staff were exceptional and very helpful

Had a lovely stay but a few little things : The hotel is having a few changes so bar was low or empty on drinks Postives Lovejy helpful staff . Room was comfortable but a few niggly things Cleaning was great The staff you could see they was run of their feet and could have done with a few more hands but still was able to provide great service . Negative So when we went was buffet type food only when We went was not left on the buffet frist night we had buffet. But personally was a bit disappointed in quality and what was available. I have allergies which means I have to be careful . This on this night knocked 3 of the 4 options out for me . And the option I could have was not much left . The room oNly had one pillow each was very hot the black out Curtins had a few holes in them Second night the buffet we didn’t fancy as night before was hetic and I know rules on Covid changed but didn’t feel comable . And second night there was nothing on buffet I could eat anyway for the price Breakfast again was buffet style. Cooked items With to me not great quality items whxih on the second night o decided not to eat . We bought on buy a gift . For what we fought it was it was not what I was expecting . I was expecting a more cosy out way . Than on a business park .

Really dissatisfied with how staff dealt with an issue I had while staying. Will not be using your company again.

Room was spotless, quiet, nice temperature (I was at end of corridor) bed was supercomfy. Hairdryer didn't work but lovely cleaner swapped it for me within a minute!! Breakfast was delicious and generous. Best of all was the welcoming customer service from Kim on reception - as a lone female traveller I really appreciated the time and care she took to make sure I had everything I needed, even though she was very busy. I saw her looking after a variety of guests and she was friendly and professional at all times. Obviously the hotel is undergoing some changes soon and I hope you can retain and value your hardworking team, as they can make or break a customer's experience of the brand. Many thanks.

we stay here frequently and we're very upset that it is closing in a couple of weeks. There were limited drinks at the bar and it seemed more run down Alsk our key had to be refone each night as we were unable to enter our room. Breakfast was as usual and you should not have left hungry. The staff were pleasant as usual. We will miss coming here.