ibis Styles Barnsley

The room was fine for our needs regarding our sleeping needs. The bathroom needs updating, the sink was a kitchen sink and the floor tiles on the bathroom floor looked like they were for the outside. The room did not have air conditioning.

Good points: good size room, friendly staff, food was nice and the chef was very pleasant. Bad points: we were told breakfast was til 11am on arrival, went down 10.15am on the Monday and we’re told breakfast was finished. The staff were carrying out hot food to other late guests who had also been given the wrong times, but they wouldn’t make anything for me and my kids. Having paid extra for this and having been told the wrong times, I was pretty upset that we were sent away hungry and having to buy breakfast elsewhere. Nothing was offered in way of compensation. Not even toast! The toilet seat was not aligned with the toilet base and so twice during the visit, the seat nipped my daughters skin on the back of her leg and she bled. She was distraught. The room was boiling hot, even with the window open and the door propped open, we couldn’t air the room. No extractor in the bathroom so when using the loo or shower, that air then goes directly into the bedroom. The pillows were rock hard and unusable. The sofa bed was rickety and uncomfortable

Booked x2 rooms for x2 nights in order to come up and celebrate our daughters graduation along with her grandmother. We were aware the hotel was next to a motorway and didn’t see this as a concern having stayed at others in a similar situation. On arrival we were allocated rooms 312 and 309. Room 309 had no power working to the sockets or lights next to the bed and the room smelt of drains. We asked of we could be moved but were told the hotel was fully booked. The rooms had their windows open which made them exceptionally noisy as just feet from the busy M1 motorway - we therefore closed them but as it was so hot asked for a fan - and we’re told they didn’t have any but they could move our room after all - moved to 310. My mother in law struggled with how hot the room was and spent a sleepless night with the window open. The 2nd night she spent in the car. Whilst I understand the situation of the hotel next to a Motorway I can’t understand why fans can’t be provided for rooms who can’t have windows open. My husband had cold showers to cool down throughout the night and we checked out at 6.30am on our final day as we couldn’t bare to stay longer Despite speaking to the hotel (who showed little interest) and asking for a call from a manager, 3 days on have heard nothing

very expensive rooms

Hassle free