ibis Styles Barnsley Hotel 3 stars

welcoming, comfortable and felt safe

The hotel receptionists were super helpful and the room was sparkly clean, felt very safe . Would definitely stay again.

Member of staff who checked us in mumbled - kept turning away so we couldn’t hear her speak. They don’t supply smaller towels only big bath sheets - bit oversized for drying your hair. We were NOT told that there wouldn’t be a room freshen up / tea & coffee replenished each day. When I went reception I was told that it would have been explained to us when we checked it - it wasn’t. She seemed surprised that I disagreed with her - it was her who checked us in. Had we been told this I wouldn’t have questioned it.. Breakfast was ok - plated up for you, average quality.

Staff very attentive and very good at ensuring everyone kept within the Covid-19 guildelines. Hotel very clean throughout.

Staff were lovely and professional. However, breakfast was poor, bar table service was poor, rude male staff member on evening

Didn’t actually stay with you as I had to cancel due to my visit to Leeds coinciding with their lockdown, I’m sure I would have enjoyed my stay as I usually do, but I don’t think I will be staying with you again as I lost the cost of my two night stay and there was no way of saying why I had cancelled on your cancellation page or any way to move my booking. So much for being a member of a loyalty scheme

Our room was above the entrance, which was also where all the smokers went. There were people out all night when I looked to see what was going on it was the hotel staff outside smoking most of the time. Whilst I’m not at since them smoking. The smoking area should be moved away from where guests are trying to sleep.

Despite asking I was still in a noisy room . But the worse was the awful drain smell which was most unpleasant. And I was disappointed that that the soap dispenser , by the basin. hadn't been refilled. It didn't feel as though the room had been cleaned thoroughly following the previous person's stay.

Very welcoming & polite. Clean everywhere. No clear enough signs in the dining area for breakfast stating if was service only. But overall a pleasant stay

We arrived late as confirmed with the hotel that we would about 9.30pm, went to the room to find beds made up in the Family room we had booked. The sofa bed was awful - the children complained they could feel the springs through it and I checked it and it was terrible. My husband went to Reception to ask for extra duvet to add padding, it took 20mins for Reception to bring up the extra bedding. Our bed was a queen size which was a relief it wasn't a tiny double but it was so hard. The mattress was not sprung at all and a thick pad on top to try and provide some softness but it was still awful. The breakfast was ok, the bacon was dried out and the juice machine wasn't working properly.

We stay in the Hotel whilst we visit family in the area. The hotel was not very busy during our stay but the measures that have been put in place seem likely to work with more guests. We did have an issue with our room key not letting us enter our room but staff were on hand to assist. The rooms are basic but bright and clean and have everything we require for an overnight stay.

Waited for quite a while to check in once we got to rooms we had been given incorrect key cards. We went down for some dinner and signage told us to take a seat and wait to be served. whilst we followed the instructions set out by the hotel others were going uptown the bar and being served straight away and we waited over 20 minutes to be served.The food wasn't satisfactory but to prevent any delays in sending back we both just ate it. My room was clean but the pillows were very hard and left me with a sore neck in the morning. My colleagues room and dirt marks on the shower wall. which in the current Covid climate is disgusting. There were kids running around down stairs on our second night doing laps on the bar area and reception which almost collided with us.The events led onto the 100m dash on the second floor throughout the night.

Clean room, well locate, friendly staff

The hotel staff were helpful but on the last three occassions we found the housekeeper who cleans the rooms always misses off the extra pillows and also she did not replace on day 2 the plastic cup for the bathroom. It is always the front desk who come to our help each time to get us out off trouble. we always enjoy coming and dont go any where else. Because of the viris we are grounded until October unless circumnances change.

Enjoyed my stay. Staff are friendly and accommodating. The hotel is in a nice location accessible to work.