ibis Reading Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,360 reviews

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ibis Reading Centre - Image 1
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25A Friar Street, RG1 1DP READING, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Oracle shopping centre is located nearby

  • The on-site bar offers a variety of light meals & snacks

  • Pet-friendly hotel, with on-site facilities

  • Landmarks include the Madjeski Stadium and Reading Abbey

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Double room with 1 double bed

Photo out of - Double room with 1 double bed

Furnished with our new Sweet Bed by ibis bed and bedding, the inviting ibis room boasts all the features you want most: large double bed, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

Max. number of persons
2
Area
From 0 m² / 0 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Reading Centre

25A Friar Street
RG1 1DP READING
United Kingdom

GPS:51.456735, -0.972356

Telephone
Fax +44 118 953 3510

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 182 rooms
  • 8 rooms for people with reduced mobility
  • 36 family rooms
  • 2 connecting rooms
  • 182 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 8.38 € 7 GBP Per day

QUEENS ROAD CAR PARK £8 flat rate per 24 hour period (single entry) Multiple entry/exit: £8 per entrance

Additional charge

Queens Road, RG1 4AU

Parking information

  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 9.57 € 8 GBP Per day

BAR

Photo out of - BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Bar Type
Bar
Telephone +44 118 953 3500

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Because great days start with a good breakfast. You can now enjoy our full hot English Breakfast & Continental Breakfast in our restaurant which is operating 7 days per week. Mon-Fri from 06:30 a.m. to 10:00 a.m., Sat-Sun from 06:30 a.m. to 11:00 a.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,360 reviews

Customer review rating 4.5/5

Chris H. Couples - Confirmed reviews ALL

Dear Vauled Guest, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that your experience was smooth and without any issues. Our team strives to provide a hassle-free environment for all our guests, and it is rewarding to know that we met your expectations. We look forward to welcoming you back in the future. Kind Regards, Jess/Front Office

Customer review rating 5.0/5

Kurt D. Business - Confirmed reviews ALL

Dear Vauled Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our team's warm welcome made a significant impact on your experience. We take great pride in our staff and their ability to create a positive atmosphere for our guests. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable visit in the future. Kind Regards, Jess/Front Office

Customer review rating 5.0/5

Matt T. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you consistently enjoy your stays with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 3.0/5

Francois C. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to noise disturbances in your initial room. While our team strives to accommodate all requests, there are occasions when we cannot offer immediate changes due to full occupancy. I am glad to hear that your subsequent room was more to your liking and provided a peaceful environment for your stay. Your comments are valuable, and we will use them to improve our services in the future. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 2.5/5

Haneen A. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our staff to be excellent and accommodating during your time with us. Their dedication to providing a positive experience is truly commendable. I sincerely apologize for the cleanliness and hygiene issues you encountered in your room. Your comments regarding the unpleasant smell, blocked drain, and visible bugs. Additionally, I regret that the bedding arrangement did not meet your expectations, as we strive to ensure all guests have a comfortable and hygienic experience. I also understand the inconvenience caused by the elevator situation, especially in a multi-story building. Your observations will be taken into account as we continually seek to enhance our facilities and services. Thank you again for your kind words about our team. We value your feedback and will use it to improve our services moving forward. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Dear Vauled Guest, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that your experience was smooth and without any issues. Our team strives to provide a hassle-free environment for all our guests, and it is rewarding to know that we met your expectations. We look forward to welcoming you back in the future. Kind Regards, Jess/Front Office

Customer review rating 5.0/5

Kurt D. Business - Confirmed reviews ALL

It's an Ibis. The room is much the same as any Ibis. What made my stay stand out was the delightfully warm welcome I received when I arrived, tired on a Friday night after a very long week. Well done on attracting and retaining super positive people who can m

Dear Vauled Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our team's warm welcome made a significant impact on your experience. We take great pride in our staff and their ability to create a positive atmosphere for our guests. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable visit in the future. Kind Regards, Jess/Front Office

Customer review rating 5.0/5

Matt T. Business - Confirmed reviews ALL

Always good

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you consistently enjoy your stays with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 3.0/5

Francois C. Business - Confirmed reviews ALL

I have stayed in the hotel before. Very well located and does the job. I was put first in the last floor. It was my worst nightmare with very loud sporadic (~5 min ) metal bang, either due to a metal panel detached on the roof, or the elevator having serious issue. I reported that to the reception and they said they could not changed room because they were full. I could not sleep the whole night. Next day I got another room in the middle, which was lovely (peacefull and cosy).

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to noise disturbances in your initial room. While our team strives to accommodate all requests, there are occasions when we cannot offer immediate changes due to full occupancy. I am glad to hear that your subsequent room was more to your liking and provided a peaceful environment for your stay. Your comments are valuable, and we will use them to improve our services in the future. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 2.5/5

Haneen A. Solo - Confirmed reviews ALL

The hotel is very well located, which was one of its main positives. Unfortunately, the condition and cleanliness of the room were extremely disappointing and fell well below what I would expect from an ibis hotel. Upon entering the room, there was a very unpleasant smell coming from the toilet, and the drain was blocked. I had to contact reception and ask someone to come and unblock it. There were also visible bugs on the windowsill, a bleach stain on the carpet, and general cleanliness issues throughout the room. The bed was particularly disappointing. The mattress was not properly set up, and there was no mattress protector or fitted sheet. Instead, a loose sheet had simply been laid over the mattress, meaning you were effectively sleeping directly on the mattress with just a sheet between you. I found this extremely unhygienic and uncomfortable. The mattress itself was uncomfortable, as were the pillows. I have taken videos documenting the condition of the room and the bedding. There was only one elevator working for a 14 floor building which meant that I waited at the elevator for 10 minutes everytime I wanted to go up or down adding to the frustration and inconvenience. I do, however, want to make a special point of acknowledging the staff. They were genuinely lovely, professional, approachable and incredibly accommodating. I particularly appreciated the late checkout they arranged for me after I explained my personal circumstances, including having to attend an examination and facing a long journey afterwards. Their kindness and understanding made a difficult stay considerably easier. I thoroughly enjoyed my interactions with them, and they deserve genuine recognition. It is unfortunate that the standard of the room did not reflect the quality of the staff. The location is excellent, and the people working there were wonderful, but cleanliness, hygiene and basic room standards need significant improvement. Unfortunately, based on the condition of the room, I would struggle to recommend staying here.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our staff to be excellent and accommodating during your time with us. Their dedication to providing a positive experience is truly commendable. I sincerely apologize for the cleanliness and hygiene issues you encountered in your room. Your comments regarding the unpleasant smell, blocked drain, and visible bugs. Additionally, I regret that the bedding arrangement did not meet your expectations, as we strive to ensure all guests have a comfortable and hygienic experience. I also understand the inconvenience caused by the elevator situation, especially in a multi-story building. Your observations will be taken into account as we continually seek to enhance our facilities and services. Thank you again for your kind words about our team. We value your feedback and will use it to improve our services moving forward. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 4.0/5

Gary A. Solo - Confirmed reviews ALL

Just one big problem for myself during this stay. With one lift still unserviceable I was staying this time on the top floor. After leaving my room on a Saturday evening to meet up with family on the ground floor I found the one remaining lift also out of action with an engineer working at it. Despite my visual impairment I had no option but to walk slowly down 14 floors of stairs to get to reception. In a hotel of this size two operating lifts are a necessity even to have a standby in case one develops a fault. Thankfully the one lift in use was once again active for me getting back up to my room and I hope that the other will soon be going again.

Dear Valued Guest, Thank you for taking the time to share your thoughts regarding your recent stay at ibis Reading Centre. I appreciate your positive feedback, but I also want to acknowledge the inconvenience you experienced due to the lift situation. I sincerely apologize for the difficulties you faced while navigating the stairs. It is indeed our aim to ensure the comfort and accessibility of all our guests. Your point regarding the necessity of having two operational lifts is well taken, and I understand how critical this is, especially for guests with visual impairments. Please be assured that we are aware of the importance of maintaining our facilities and will continue to strive for improvements in our service delivery. Thank you once again for your valuable feedback, and I hope to welcome you back in the future under more favorable circumstances. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 3.5/5

Kristina Y. Solo - Confirmed reviews ALL

I didn't like that i can't open my windows the way i need it

Dear Valued Guest, Thank you for your feedback regarding the window restrictions in your room. We understand that natural ventilation is important for our guests and appreciate your perspective on this matter. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 4.0/5

Dave H. Solo - Confirmed reviews ALL

Room was excellent and I would have given my stay 10 out of 10 however. Only have 1 lift and no stairs access from the ground floor was a big problem. Waited for 22 minutes for lift as each time it came to my floor the lift was already full

Dear Valued Guest, Thank you for your positive feedback regarding your room. I sincerely apologize for the inconvenience you experienced with the lift access during your stay. We appreciate your understanding and value your comments as they help us improve our services. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 5.0/5

Laura N. Couples - Confirmed reviews ALL

We had an overnight stay at the ibis reading and from the minute we got there we were greeted by friendly staff who checked us in very quickly and efficiently. Our room was clean, decent sized and fully stocked with all that we needed. Bed was comfy and noise around us was minimal. Slept really well and will definitely choose this hotel again when we are in the area

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at ibis Reading Centre. We are delighted to hear that you received a warm welcome from our staff and that your check-in experience was efficient. It is gratifying to know that your room met your expectations in terms of cleanliness and comfort, and that you enjoyed a restful night's sleep. Your kind words motivate us to continue providing excellent service, and we look forward to welcoming you back during your next visit to the area. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 2.5/5

John A. Couples - Confirmed reviews ALL

Staff very friendly and helpful but some guests don't seem to consider others

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff's friendliness; however, we understand that noise disturbances can impact the overall experience. We encourage all guests to be mindful of each other to ensure a comfortable atmosphere for everyone. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 5.0/5

Arnya G. Solo - Confirmed reviews ALL

Lovely room, good facilities, and smiley service. Definitely recommend and would stay again!

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your room, our facilities, and the service provided by our team. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 3.5/5

Brian S. Solo - Confirmed reviews ALL

The room was extremely hot when I first got in, even after running the ac whilst I was out for 3hrs it was still uncomfortable. Opened the window for awhile, but couldn't keep it open due to noise.

Dear Valued Guest, Thank you for sharing your experience with us. We are sorry to hear that the temperature in your room did not meet your expectations, despite your efforts to adjust it. We understand that comfort is paramount for our guests, and we appreciate your feedback regarding the noise levels as well. Your comments will be taken into account as we strive to enhance our guests' experiences. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Ammad A. Families - Confirmed reviews ALL

Great comfortable room and excellent customer care

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and received excellent customer service. Your feedback is greatly appreciated. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 1.5/5

George S. Business - Confirmed reviews ALL

Only ever stay here when my preferred options aren’t available. Again the air conditioning didn’t work, wouldn’t even turn on. Same issue a year ago so clearly feedback is not reviewed, maintenance is poor. Colleagues had the same issue in other rooms

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about the air conditioning and understand your concerns. Please be assured that we take guest feedback seriously and will address these maintenance issues with our team. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 5.0/5

Anne B. Couples - Confirmed reviews ALL

Clean bedding and excellent room service. Front of house are extremely helpful and pleasant. Central location to access most places. #

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and our staff helpful. Your positive remarks motivate us to maintain our high standards of service and cleanliness. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 2.0/5

Andrew H. Business - Confirmed reviews ALL

Hotel well located and clean, but the air-conditioning didn't work and the shower was rubbish - the hose was leaking and you couldn't position the shower head in a way that made any sense.

Dear Vauled Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our hotel clean.However, we regret to learn about the issues you encountered with the air-conditioning and shower facilities. Your comments will be communicated to our maintenance team to ensure that these matters are addressed appropriately. Thank you again for your insights. Kind Regards, Jess/Front Office

Customer review rating 3.5/5

Ian T. Solo - Confirmed reviews ALL

Adequate but very expensive

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. We understand that our pricing can feel high, and we strive to offer value through our services. Your comments are valuable as we continually assess our offerings. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 5.0/5

Ryan S. Families - Confirmed reviews ALL

Excellent stay, all staff I dealt with were friendly and had a smile

Dear Valued Guest, Thank you for your kind words regarding your stay with us. We are delighted to hear that our location and the friendliness of our staff contributed to your positive experience. We look forward to welcoming you back in the future. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Customer review rating 0.5/5

Luke A. Business - Confirmed reviews ALL

Room was dirty, I was made to feel like an inconvenience. Shower was cold in the morning, when I spoke to gentleman in the lobby to give feedback, he just shrugged his shoulders. Only highlight were the two women who worked the breakfast shift, who were really hard working and cheerful

Dear Vauled Guest, Thank you for taking the time to share your feedback regarding your recent stay. I am disheartened to learn about the issues you encountered, particularly with the cleanliness of your room and the service provided by our staff. Your comments about the breakfast team are appreciated, and I will ensure they are recognized for their efforts. We value your insights as they help us improve our services. Kind Regards, Jess/Front Office

Customer review rating 3.5/5

Pedro O. Business - Confirmed reviews ALL

Well located, bed is very comfortable Room is not very cozy, bathroom is small

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We appreciate your comments on our location and the comfort of the bed. We acknowledge your concerns about the room's coziness and the size of the bathroom, and we will consider your insights for future improvements. Kind Regards, Toni Tolentino Multi Site Front Office Manager Novotel & Ibis Reading Centre

Other web-users rate our hotel

  • 1,376 reviews 9.5/10 Location
  • 1,669 reviews 6.6/10 Room
  • 1,376 reviews 8.7/10 Service
  • 47 reviews 6.3/10 WiFi
  • 782 reviews 7.6/10 Cleanliness
  • 487 reviews 8.4/10 Breakfast
  • 425 reviews 3.7/10 Amenities

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