ibis Reading Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,283 reviews

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ibis Reading Centre - Image 1
ibis Reading Centre - Image 2
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ibis Reading Centre - Image 4
25A Friar Street, RG1 1DP READING, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Oracle shopping centre is located nearby

  • The on-site bar offers a variety of light meals & snacks

  • Pet-friendly hotel, with on-site facilities

  • Landmarks include the Madjeski Stadium and Reading Abbey

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Double room with 1 double bed

Photo out of - Double room with 1 double bed

Furnished with our new Sweet Bed by ibis bed and bedding, the inviting ibis room boasts all the features you want most: large double bed, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

Max. number of persons
2
Area
From 0 m² / 0 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Reading Centre

25A Friar Street
RG1 1DP READING
United Kingdom

GPS:51.456735, -0.972356

Telephone
Fax +44 118 953 3510

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 182 rooms
  • 8 rooms for people with reduced mobility
  • 36 family rooms
  • 2 connecting rooms
  • 182 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 8.23 € 7 GBP Per day

QUEENS ROAD CAR PARK £8 flat rate per 24 hour period (single entry) Multiple entry/exit: £8 per entrance

Additional charge

Queens Road, RG1 4AU

Parking information

  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 9.41 € 8 GBP Per day

BAR

Photo out of - BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Bar Type
Bar
Telephone +44 118 953 3500

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Because great days start with a good breakfast. You can now enjoy our full hot English Breakfast & Continental Breakfast in our restaurant which is operating 7 days per week. Mon-Fri from 06:30 a.m. to 10:00 a.m., Sat-Sun from 06:30 a.m. to 11:00 a.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,283 reviews

Customer review rating 4.5/5

Michael B. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at ibis Reading Centre. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and appreciated the assistance from our staff. Your satisfaction is our priority, and we hope to welcome you back in the future for another enjoyable experience. Kind regards, Amy / Front Office

Customer review rating 2.5/5

Paul F. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at ibis Reading Centre. We appreciate your loyalty as a returning guest and regret to hear that your experience did not meet your expectations this time. I would like to address the issues you encountered during your visit. We take concerns regarding bathroom facilities very seriously, and I apologize for the unpleasant odor you experienced. It is our goal to maintain a comfortable environment for all our guests, and I assure you that your comments will be investigated further. Additionally, I am sorry to hear that the air conditioning did not perform to your satisfaction. We aim to provide a pleasant atmosphere in all our rooms, and your feedback is valuable in helping us improve. Regarding the beds, we understand that comfort is paramount, and I apologize if the twin beds did not meet your needs. As for the hairdryer, I regret that we did not fulfill your request in a timely manner. We strive to respond promptly to our guests' needs, and I am sorry that we fell short in this instance. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Gary A. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your positive feedback regarding your recent stay at ibis Reading Centre. We are delighted to hear that you enjoyed your experience and that our team was able to provide you with a high back room, contributing to a restful night’s sleep. It is always our aim to ensure that our guests feel comfortable and relaxed, particularly on busy evenings such as Saturday. We appreciate your kind words about our reception staff. It is wonderful to know that they were able to accommodate your request for a pizza and a complimentary drink, enabling you to enjoy a quiet evening in. Providing exceptional service and maintaining a welcoming atmosphere is a top priority for us, and it is gratifying to hear that our team's efforts have positively impacted your stay. Thank you for your continued loyalty; we look forward to welcoming you back for another enjoyable experience in the future. Should there be anything specific you wish to request during your next stay, please feel free to reach out. Kind regards, Amy / Front Office

Customer review rating 4.5/5

Paul M. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay at ibis Reading Centre. We are delighted to hear that you found your experience to be pleasant and that our staff provided a warm welcome. It is also gratifying to know that you enjoyed the atmosphere of our lounge. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit. Kind regards, Amy / Front Office

Customer review rating 1.5/5

Sue W. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about the room lighting and the air conditioning, as well as the shower pressure. Your insights are valuable for our continuous improvement. We strive to ensure that all amenities function optimally for our guests, and I will certainly relay your concerns to the appropriate team for further evaluation. We hope to get the chance to welcome you again for a better stay. Kind regards, Amy / Front Office

Dear Valued Guest, Thank you very much for your positive feedback regarding your recent stay at ibis Reading Centre. We are delighted to hear that you enjoyed your experience and that our team was able to provide you with a high back room, contributing to a restful night’s sleep. It is always our aim to ensure that our guests feel comfortable and relaxed, particularly on busy evenings such as Saturday. We appreciate your kind words about our reception staff. It is wonderful to know that they were able to accommodate your request for a pizza and a complimentary drink, enabling you to enjoy a quiet evening in. Providing exceptional service and maintaining a welcoming atmosphere is a top priority for us, and it is gratifying to hear that our team's efforts have positively impacted your stay. Thank you for your continued loyalty; we look forward to welcoming you back for another enjoyable experience in the future. Should there be anything specific you wish to request during your next stay, please feel free to reach out. Kind regards, Amy / Front Office

Customer review rating 4.5/5

Paul M. Couples - Confirmed reviews ALL

Clean and tidy as always. Friendly welcome by on duty staff. Lounge was quiet and a pleasant atmosphere to have a quick nightcap before bed!!

Dear Valued Guest, Thank you for your kind words regarding your recent stay at ibis Reading Centre. We are delighted to hear that you found your experience to be pleasant and that our staff provided a warm welcome. It is also gratifying to know that you enjoyed the atmosphere of our lounge. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit. Kind regards, Amy / Front Office

Customer review rating 1.5/5

Sue W. Solo - Confirmed reviews ALL

Room was dark ,no main light only side lights but not all working . Bed was okay Air con didn’t work effectively Shower pressure not good

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about the room lighting and the air conditioning, as well as the shower pressure. Your insights are valuable for our continuous improvement. We strive to ensure that all amenities function optimally for our guests, and I will certainly relay your concerns to the appropriate team for further evaluation. We hope to get the chance to welcome you again for a better stay. Kind regards, Amy / Front Office

Customer review rating 3.0/5

William B. Couples - Confirmed reviews ALL

I was very disapointed yo say the least....no warning of the large step in or out of bathroom cubicle... i spoke to maria on reception.....

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the design of the bathroom cubicle. Guest safety and comfort are our top priorities, and your comments will be taken into consideration as we continuously strive to improve our services. We appreciate your understanding and hope to provide you with a better experience in the future. Kind regards, Amy / Front Office

Customer review rating 4.5/5

Christina S. Solo - Confirmed reviews ALL

Very comfortable, friendly staff

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our staff made a positive impression during your visit. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests. We look forward to welcoming you back in the future. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Graham H. Couples - Confirmed reviews ALL

Everything was perfect, room comfortable bed, and the staff were amazing, location is excellent especially for the train station, we have rebooked already for a stay next year,

Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found your room comfortable and our staff accommodating. It is gratifying to know that our location met your needs, especially being close to the train station. We look forward to welcoming you back next year for another fantastic stay. Kind regards, Amy / Front Office

Customer review rating 3.5/5

Usman D. Friends - Confirmed reviews ALL

Good Evening, I wanted to take a moment to share some feedback regarding my recent stay, as I feel it is important to mention both the excellent service I experienced and one disappointing interaction. When we arrived, I was greeted and very politely welcomed by two lovely lady members of staff. They made a very memorable first impression on me. We had booked two rooms, and both were clean, comfortable and, most importantly for us, quiet and away from any unnecessary noise. Throughout our stay, these same ladies continued to greet us warmly and politely every time we entered or left the building. Their friendliness genuinely added to what was otherwise a very pleasant experience. Unfortunately, the morning we checked out, I encountered a rather different experience with a gentleman whose name, when I asked, was Shibin. There was no polite hello, good morning or even a simple “How was your stay?” He appeared extremely tired, grumpy and as though he had been planted behind the desk by someone and would rather have been anywhere else. His hair was all over the place and, if I may add a little humour, looked drier than a date left in the desert! My friend also noticed his rather limited interaction with other guests. He seemed reluctant to speak, reluctant to move from his chair and rarely looked up when people approached him. I simply needed copies of my invoices because I had booked and paid for two rooms. I asked Shibin if he could print them for me. He initially said he could email them to my Gmail account, which I explained I do not have. I therefore politely asked if he could print them, as I needed the paperwork with me.He eventually got up and printed the invoice, but when I asked whether it covered both rooms, he told me that I could not have the other one because it was not my room. I explained that both bookings were made under my name and that I had paid for both rooms. He then gave me a rather unhappy glance and proceeded to print it, again without much eye contact or any real interaction. I travel extensively around the world for both work and leisure and have the opportunity to stay in many different hotels. I have experienced some exceptionally warm, welcoming and professional staff, which is why this particular interaction stood out so much. I am not writing this email simply to complain about Shibin. In fact, quite the opposite. I had such a positive experience with his colleagues, and I had also stayed at your hotel previously, that I genuinely want to see the establishment maintain the standard that those members of staff demonstrated. Perhaps Shibin was having a bad morning, a difficult day, or simply wasn’t feeling himself. We all have those days. However, when working at the front desk, the person guests see is effectively the face of the hotel. A simple smile, greeting, eye contact and willingness to assist can make a huge difference to someone’s experience. So, rather than asking you to reprimand him, I would simply ask someone to have a quiet word with him and perhaps encourage him to cheer up a little for the sake of your customers and the reputation of what is otherwise a very good establishment. I would certainly not want one person’s dry and unresponsive manner to overshadow the excellent service provided by his colleagues. Thank you for taking the time to read my feedback. I hope it is received in the constructive spirit in which it is intended. Kind regards, Usman

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your kind words about our staff and the positive experiences you had during your visit. It is always rewarding to hear that our team has made a memorable impression through their warm and welcoming service. We strive to create a pleasant environment for all our guests, and it is gratifying to know that you found your rooms clean, comfortable, and quiet. I must also express my gratitude for your candid remarks regarding the interaction you had with our front desk staff member. Your observations are valuable to us, as they provide insight into areas where we can enhance our service delivery. It is indeed crucial for our team members at the front desk to maintain a friendly demeanor, as they represent the hospitality and warmth that we aspire to offer. Your understanding that everyone can have off days is appreciated, and it serves as a reminder for us to support our staff in maintaining a positive attitude. Rest assured, your feedback will be shared with the appropriate personnel. We are committed to fostering an environment where all team members are encouraged to engage with our guests in a warm and professional manner. We understand that a positive interaction at the front desk can significantly impact the overall guest experience, and we aim to uphold the high standards demonstrated by your other interactions with our staff. Once again, I appreciate your constructive feedback and your continued support of our hotel. We look forward to welcoming you back in the future, where we hope to provide you with a consistently excellent experience. Kind regards, Amy / Front Office

Customer review rating 3.0/5

Ann-catherine K. Business - Confirmed reviews ALL

Friendly check-in. Stayed in room 311 which needs refurbishing. Comfortable bed and wonderful breakfast buffet.

Dear Ann-Catherine, Thank you for taking the time to share your thoughts about your recent stay with us. We are pleased to hear that you appreciated our location, friendly check-in, and enjoyed our breakfast buffet. Your feedback regarding the need for refurbishing in room 311 has been duly noted, as we continuously strive to enhance our guests' experience. We hope to welcome you back in the future. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Luisa S. Couples - Confirmed reviews ALL

The staff was amazing very polite

Dear Luisa, Thank you for your kind words regarding your recent stay at ibis Reading Centre. We are delighted to hear that you found our accommodations clean and comfortable, and that our staff provided you with a polite and attentive service. Your satisfaction is our top priority, and we appreciate your positive feedback as it motivates our team to continue delivering excellent hospitality. Kind regards, Amy / Front Office

Customer review rating 3.5/5

Nora L. Families - Confirmed reviews ALL

bathroom floor had smell of urine loud people outside did not let us sleep much

Dear Nora, Thank you for sharing your feedback regarding your recent stay with us. I am genuinely sorry to learn that the condition of the bathroom floor did not meet your expectations and that external noise affected your comfort. We appreciate your comments, as they help us improve our services. Your concerns will be taken into consideration as we strive to enhance our guest experience. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Matt T. Business - Confirmed reviews ALL

Lots of improvements around the hotel - key card system being replaced is a massive improvement!

Dear Matt, Thank you for your positive feedback regarding your recent stay at ibis Reading Centre. We are pleased to hear that you have noticed the enhancements made throughout the hotel, particularly with the upgraded key card system. Our team is dedicated to continually improving our facilities to ensure a comfortable experience for our guests. We appreciate your support and look forward to welcoming you back in the future. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Betsan H. Solo - Confirmed reviews ALL

Room was spacious and clean. Staff were friendly and helpful.

Dear Betsan, Thank you for your positive feedback regarding your recent stay at ibis Reading Centre. We are delighted to hear that you found our location convenient, your room spacious and clean, and our staff friendly and helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Nigel P. Solo - Confirmed reviews ALL

Excellent stay. The front of desk staff were fantastic. Courteous and helpful. Nothing was too much trouble. I did have a slight problem when I checked out but the staff were excellent and resolved the issue in a matter of minutes. The house staff also were excellent and the room cleanliness was brilliant.

Dear Nigel, Thank you for sharing your positive experience at ibis Reading Centre. We are delighted to hear that our front desk team provided you with exceptional service and that the housekeeping staff met your cleanliness expectations. It is wonderful to know that any issues during your checkout were resolved swiftly, contributing to your overall satisfaction. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Amy / Front Office

Customer review rating 2.0/5

Alan D. Friends - Confirmed reviews ALL

My friend had to go to the Novotel hotel next door, it was said it was an 'upgrade' but in the morning Novotel wanted to chargmy friend for staying there, despite the fact that his room booked at Ibis was fully paid for and also checked in on line in advance...not a good service, but the staff were friendly and helpful at the Ibis.

Dear Valued Guest, Thank you for taking the time to provide your feedback regarding your recent stay at ibis Reading Centre. I would like to express my sincere apologies for the inconvenience you experienced with your room allocation. It is our policy to ensure that all reservations are honored as booked, and I regret that we fell short in this instance. I appreciate your understanding that the situation required immediate action to ensure your accommodation needs were met. While I am pleased to hear that our staff provided friendly and helpful service, I understand that the experience of having to relocate to the Novotel was not ideal. I am committed to reviewing this matter with my team to ensure that similar occurrences are minimized in the future. Thank you once again for your valuable insights. Your feedback is crucial to our ongoing efforts to enhance the guest experience. Should you choose to stay with us again, we hope to provide you with a more seamless experience. Kind regards, Amy / Front Office

Customer review rating 3.5/5

Elaine B. Solo - Confirmed reviews ALL

It’s a great location but this also means there is quite a lot (too much) noise from outside the hotel. This time I was at the back of the building. Not sure what was going on but sounded like “stuff” was being shifted loudly from c4:00. I have stayed previously on the front of the building and been kept awake by drunk/ angry/ both drunk and angry people until the early hours. Not a great night’s sleep.

Dear Elaine, Thank you for taking the time to share your experience during your recent stay at our hotel. We appreciate your feedback regarding the noise disturbances you encountered. While we pride ourselves on our central location, we understand that it can sometimes result in external noise that may affect the comfort of our guests. We sincerely apologize for the inconvenience you faced due to noise during your stay. It is our goal to provide a restful environment for all our guests, and we regret that this was not achieved in your case. We encourage our guests to communicate any disturbances to our front desk staff, who are available 24/7 and can assist in addressing such issues promptly. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future, where we will strive to ensure a more peaceful and enjoyable experience. Kind regards, Amy / Front Office

Customer review rating 4.5/5

Ruth H. Couples - Confirmed reviews ALL

Very good

Dear Ruth, Thank you for sharing your positive experience with us. We are delighted to hear that you found our location convenient, allowing easy access to the train station and nearby amenities. Your feedback is greatly appreciated, as it motivates our team to continue providing excellent service to all our guests. We hope to welcome you back soon. Kind regards, Amy / Front Office

Customer review rating 5.0/5

Julian J. Solo - Confirmed reviews ALL

I arrived very late, near 2.00 am but no one blinked an eye. Room was luxurious and perfectly quiet.

Dear Julian, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you found your room to be luxurious and peaceful. Our team strives to ensure a welcoming environment, especially during late arrivals, and it is gratifying to know that this was reflected in your experience. We sincerely appreciate your comments on our value for money. Kind regards, Amy / Front Office

Customer review rating 4.0/5

Sunny G. Friends - Confirmed reviews ALL

It was indeed a really good stay and good hospitality. We liked it alot.

Dear Sunny, Thank you for your kind words regarding your recent stay at ibis Reading Centre. We are pleased to hear that you found our location convenient and enjoyed the hospitality provided by our team. Your positive feedback motivates us to continue delivering exceptional service to our guests. We look forward to welcoming you back in the future. Kind regards, Amy / Front Office

Customer review rating 3.0/5

Richard H. Couples - Confirmed reviews ALL

The room, on the tenth floor was stuffy, despite our opening the window. We tried the aircon but that made a rattling noise. We did not like that so had a poor night's sleep due to the stuffy atmosphere. I have stayed in many Ibis hotels in the UK and abroad and seldom have cause for complaint. Apart from the aforementioned problem, the service was good.

Dear Richard, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the service provided during your visit. However, we regret to learn about the discomfort you experienced with the room's atmosphere and air conditioning. Your comments are valuable, and we will certainly consider them as we continually strive to enhance our guest experience. Kind regards, Amy / Front Office

Customer review rating 3.0/5

Lee A. J. Business - Confirmed reviews ALL

Room smelt of heavey cigarette smoke

Dear Lee, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our pricing satisfactory. However, we sincerely apologize for the unpleasant odor in your room, as we strive to maintain A. fresh and welcoming environment for all our guests. Your comments will be taken into consideration as we continue to improve our services. Kind regards, Amy / Front Office

Other web-users rate our hotel

  • 1,311 reviews 9.5/10 Location
  • 1,573 reviews 6.7/10 Room
  • 1,295 reviews 8.7/10 Service
  • 49 reviews 6.1/10 WiFi
  • 736 reviews 7.5/10 Cleanliness
  • 448 reviews 8.7/10 Breakfast
  • 402 reviews 3.6/10 Amenities
  • 354 reviews 8.8/10 Value

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