ibis London Docklands Canary Wharf 3 stars

Customer review rating (ALL Rating) 4.0/5 547 reviews

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Description

Hotel extras

  • The O2 Arena, Excel Exhibition Centre and Canary Wharf within minutes.

  • Plenty of nearby transport links.

  • 87 welcoming and comfortable rooms with power showers and flat screen tv's.

  • London City Airport is just ten minutes away.

  • On-site parking for all hotel guests (payable).

Our accommodation(s)

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Room 1

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way, Off Preston Road
E14 9PE LONDON
United Kingdom

GPS:51.50734, -0.007135

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  547 reviews

Customer review rating 1.0/5

Susan W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. While we're pleased to hear you appreciated our convenient location, comfortable beds, and soft pillows, we're genuinely sorry that several aspects of your visit fell short of expectations. We apologise that we were unable to accommodate your request for a higher floor and understand your disappointment, particularly given your advance booking. We're also sorry to hear about the bathroom odour, the cleanliness concern you encountered, and the disturbance caused by noise from other guests and housekeeping during your stay. This is certainly not the experience we aim to provide, and your comments have been shared with our housekeeping and management teams for review and follow-up. We truly value your honest feedback, as it helps us identify areas where we can improve. Thank you again for bringing these matters to our attention, and we hope you might consider giving us another opportunity to provide you with a much more enjoyable stay in the future. Kind regards, Decika Narula Assistant General Manager

Customer review rating 4.5/5

John L. Families - Confirmed reviews ALL

Thank you for your lovely review. We are delighted to hear that you enjoyed the friendly service from our team, the cleanliness of the hotel, and our breakfast offering. We are also pleased that the cooling facilities helped make your stay more comfortable during the warm weather. We appreciate your feedback regarding the breakfast plates and coffee portions. Your comments have been shared with our Food & Beverage team for review as we continue to improve our guest experience. Thank you again for your valuable feedback, and we look forward to welcoming you back to ibis London Docklands Canary Wharf soon. Kind regards, Devika Assistant General Manager

Customer review rating 4.0/5

Kevin N. Couples - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our shower facilities, towels, amenities, and convenient location, and we appreciate your comments that you would consider staying with us again. We would like to clarify that our hotel operates an air cooling and ventilation system rather than individual air conditioning units. We understand your concerns regarding the room temperature, especially during warmer periods, and your feedback has been shared with our Maintenance team for review. Regarding the tea and coffee supplies, in line with ibis standards, we provide two portions of each type of sugar in the room. However, our Reception team is available 24 hours a day and would be more than happy to provide additional supplies upon request. We also appreciate your comments regarding the sink, TV guide, and pillows, and these have been shared with the relevant teams for further review. Thank you again for your feedback. We hope to have the opportunity to welcome you back to ibis London Docklands Canary Wharf and provide you with an improved experience. Kind regards, Devika Assistant General Manager

Customer review rating 3.0/5

James C. Couples - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our hotel comfortable and enjoyed the quality of our ibis beds. We appreciate your comments regarding the air conditioning system, temperature controls, and the noise from the room doors. Your feedback has been shared with our Maintenance team for review, as we are always looking for ways to improve our guests’ comfort and overall experience. Thank you again for your valuable feedback. We hope to welcome you back to ibis London Docklands Canary Wharf and provide you with an even more enjoyable stay. Kind regards, Devika Assistant General Manager

Customer review rating 2.5/5

Mark H. Friends - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We sincerely apologise for the delay in having your room ready upon arrival and for the inconvenience this caused. We appreciate your kind words regarding our team and are pleased that they were able to offer some refreshments as a gesture of goodwill. We understand your frustration, and we have shared your comments regarding the housekeeping delays and the TV issue with the relevant teams for review and improvement. We also appreciate your feedback regarding breakfast and will continue working to enhance our offering. Thank you again for your understanding, and we hope to have the opportunity to welcome you back to ibis London Docklands Canary Wharf for a smoother and more enjoyable stay. Kind regards, Devika Assistant General Manager

Other web-users rate our hotel

  • 792 reviews 9/10 Location
  • 1,208 reviews 5.9/10 Room
  • 1,306 reviews 8.7/10 Service
  • 23 reviews 8.1/10 WiFi
  • 689 reviews 5.3/10 Cleanliness
  • 563 reviews 5.5/10 Comfort
  • 449 reviews 6.1/10 Breakfast
  • 284 reviews 6.7/10 Value

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