ibis London Docklands Canary Wharf 3 stars

Customer review rating (ALL Rating) 4.0/5 547 reviews

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1, Baffin Way, Off Preston Road, E14 9PE LONDON, United Kingdom

Description

Hotel extras

  • The O2 Arena, Excel Exhibition Centre and Canary Wharf within minutes.

  • Plenty of nearby transport links.

  • 87 welcoming and comfortable rooms with power showers and flat screen tv's.

  • London City Airport is just ten minutes away.

  • On-site parking for all hotel guests (payable).

Our accommodation(s)

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way, Off Preston Road
E14 9PE LONDON
United Kingdom

GPS:51.50734, -0.007135

Telephone
Fax +44 20 7987 5916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  547 reviews

Customer review rating 4.0/5

Jo R. Couples - Confirmed reviews ALL

Staff very friendly, room exactly what you need when travelling to London

Dear Guest, Thank you for your lovely review. I am delighted to hear that you found our team friendly and that your room had everything you needed for your stay in London. We appreciate your kind feedback and look forward to welcoming you back again soon. Kind regards, Devika Narula Assistant General Manager

Customer review rating 3.5/5

Nadia A. A. Couples - Confirmed reviews ALL

The room was small but honestly we didn't mind, as we spent all our time outside and only used the room to sleep. We didn't enjoy the shower, the water kept switching between scalding hot and ice cold. The breakfast offered many options, but they all tasted rather bland. However, the staff was absolutely lovely and accommodating.

Dear Guest, Thank you for taking the time to share your feedback. I am pleased to hear that our team made a positive impression and that you found them welcoming and accommodating. However, I am sorry to learn about the issues you experienced with the shower temperature and that our breakfast offering did not meet your expectations. Your comments have been shared with the relevant teams so that we can review and improve these areas. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Kind regards, Devika Narula Assistant General Manager

Customer review rating 2.0/5

Katie C. Couples - Confirmed reviews ALL

I booked the hotel last year through Lastminute.com. We checked in and were told to just post the key the next day to check out. We checked out the next day and there was a lady on reception so I just passed her the key and was informed I still had to pay for the room as the balance was still showing as pending. This clearly came as a surprise as I’d paid for the room in full in September last year when the hotel Was booked. I showed the lady behind reception my invoice which showed the room had been paid for. She didn’t accept it and told me I had to phone last minute.com to chase the money. If it wasn’t for my partner being there and telling them we won’t be paying again, I may have felt pressurised in to paying for the room again, which is outrageous! The contract was between last minute.com and the ibis, it wasn’t down to me to sort. We were on a night away for my partners Christmas present and it was very embarrassing checking out to be told I hadn’t paid. When my partner complained the staff then admitted that the balance was pending and they’d have to get intouch with the company I’d booked it through, fancy trying to make me pay again, knowing that I’d already paid. Very poor. We had made plans that afternoon in London so we had to leave, it spoilt the day worrying about it, I contacted last minute.com and the funds were sent over to the hotel last September, it was the hotel that hadn’t taken the payment. I’ve booked many hotels this way and I’ve never encountered this experience and found it very disappointing, especially when the hotel were asking me to pay twice or sort it out! Terrible

Dear Guest, Thank you for your feedback. I am sorry for the confusion and frustration caused during your check-out experience. Unfortunately, due to a change in our payment processing system, there was an issue with some third-party bookings where payments were not transferred as expected. Once this was identified, our team contacted Lastminute.com directly and was able to successfully process the payment through the virtual card provided by the booking agent. I apologise for the inconvenience caused and appreciate your patience while this matter was resolved. Kind regards, Devika Narula Assistant General Manager

Customer review rating 5.0/5

Idris A. Families - Confirmed reviews ALL

Good price, lovely location and clean rooms

Dear Guest, Thank you for your kind review. I am delighted to hear that you enjoyed our great value, convenient location, and clean rooms. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Devika Narula Assistant General Manager.

Customer review rating 4.5/5

Dianne W. Solo - Confirmed reviews ALL

I was made welcome and staff were very helpful. Room was clean and provided all I needed.

Dear Guest, Thank you for your kind review. I am delighted to hear that you felt welcome during your stay and that our team was helpful. It's also wonderful to know that you found your room clean and well-equipped with everything you needed. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Devika Narula Assistant General Manager

Other web-users rate our hotel

  • 816 reviews 9/10 Location
  • 1,222 reviews 5.8/10 Room
  • 1,287 reviews 8.7/10 Service
  • 23 reviews 7.4/10 WiFi
  • 703 reviews 5.5/10 Cleanliness
  • 456 reviews 6.5/10 Breakfast
  • 268 reviews 6.9/10 Value
  • 170 reviews 7.9/10 Vibe

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