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ibis London Docklands Canary Wharf Hotel 3 stars

Customer review rating 4.4/5 4,843 reviews
ibis London Docklands Canary Wharf
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Hotel extras

  • Close to Excel Exhibition Centre, O2 Arena and Canary Wharf

  • Central location, with plenty of nearby transport links

  • Fogg's Restaurant serves a choice of global cuisine

  • London City Airport is just ten minutes away

  • On-site parking for all hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way
Off Preston Road
E14 9PE
london
united kingdom

Tel: +442075171100

Fax: (+44)207/9875916

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTRAL LINE :  CENTRAL LINE BANK STATION

  • DOCKLANDS LIGHT RAIL WAY :  DLR BLACKWALL

  • JUBILEE LINE :  JUBILEE LINE CANARY WHARF

  • By plane

    LONDON CITY APT At 4.51km / 2.8 miles

  • By plane

    LONDON GATWICK At 45km / 27.96 miles

  • By plane

    LONDON HEATHROW At 35.53km / 22.08 miles

  • By plane

    LONDON LUTON At 75.16km / 46.7 miles

  • By car

    ISLE OF DOGS At 0.5km / 0.31 miles

  • By car

    THURROCK At 20km / 12.5 miles

  • By train

    GREENWICH At 3km / 1.88 miles

  • By train

    LIMEHOUSE At 2km / 1.25 miles

GPS :51.50734, -0.007135

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Brand New : Twin SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Brand New : Family SweetRoom by ibis

  • Max. number of persons: 3
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Docklands Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,843 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,034 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.4/5

Sam P. Couples - 17/03/2020 Confirmed reviews ALL

Hotel is well located, own parking. Very nice interior which is clean and waelcoming. Friendly and helpful staff and informative manager. Lovely range for breakfast, well supplied and cooked. Room was ideal, clean and tidy, just right for our stay and very comfortable bed. Will definitely come back. Thank you.

Nice clean hotel with friendly staff

Customer review rating 4.4/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

Bright, clean room. Lovely breakfast. Staff very helpful. Quiet location approx 15 mins walk to tube

well located for O2 concerts.

Customer review rating 4.4/5

Paul M. Couples - 15/03/2020 Confirmed reviews ALL

Hotel was perfectely located for O2 concert,check in was quick and easy.Food was excellent including a good breakfast.Room was good with kettle and good nfacilities.Bed comfortable.Staff were very efficient.

Well located

Customer review rating 4.4/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Overnight stay for a concert,perfect location fro O2, clean rooms, polite staff

Ok

Customer review rating 4.4/5

C Business - 13/03/2020 Confirmed reviews ALL

I checked in with the staff on the desk, went up to the room which had been left the way another customer had left it (bedsheets everywhere, towels on the floor, a complete mess etc) so I went down to let them know and the staff were quite grumpy with me. I then was allocated a different room which was okay, but cold overnight and also some other people’s hairs around the bathroom. The location is good but otherwise I’d give it a miss if I’m honest. I won’t be staying here again

Dear Catherine, Thank you for taking the time to bring your experience to my attention and rest assured I shall follow up on your feedback as this is not what you should expect in any of hotels either from a service point of view nor from cleaning standards. I sincerely apologise for the fact that you did not have the experience you deserve and please do contact if I can be of further assistance with your stay. Kind regards, Brian Opauka General Manager

Room too hot

Customer review rating 4.4/5

Jan S. R. 2. Business - 12/03/2020 Confirmed reviews ALL

The room was too hot even with the a/c on minimum

Dear Jan, Thank you for taking the time to share your experience with me and please accept my apologies for the fact that the temperature of the room was too hot. At the moment we only have heating in our bedrooms and I will certainly follow up on your feedback with regards to your room as on most occassions switching off the unit completely will cool down the room automatically. Once again, thank you for bringing to my attention and I do hope we will have the opportunity to welcome you back in th near future. Kind regards, Brian Opauka General Manager

Good location

Customer review rating 4.4/5

Ian L. Couples - 10/03/2020 Confirmed reviews ALL

Hotel was nice staff friendly

Dear Ian, Thank you for choosing the ibis London Docklands Canary Wharf during your recent visit to the area. I am pleased to read you enjoyed your stay and that the staff looked after you. I do hope we will have the opportunity to welcome you back in the near future. Kind regards, Brian Opauka General Manager

Good location for O2

Customer review rating 4.4/5

Trevor N. Couples - 10/03/2020 Confirmed reviews ALL

A good basic hotel. Pleasant friendly staff.

Dear Trevor, Thank you for choosing the ibis London Docklands Canary Wharf during your recent visit to the O2. I am pleased to read the staff looked after you and I do hope we will have the opportunity to welcome you back in the near future. Kind regards, Brian Opauka General Manager

Brilliant

Customer review rating 4.4/5

Sarah L. Friends - 09/03/2020 Confirmed reviews ALL

It was east to find, access was easy , staff were lovely and helpful, the only complaint I have is that the cooked items for breakfast were cold!

Dear Sarah, Thank you for staying and thank you for taking the time to share your experience with me. I am pleased to read that the staff looked after you and thank you for bringing the issue with the breakfast to my experience; rest assured I shall follow and please do accept my apologies. I do hope the team and I will have the opportunity to welcome you back in the near future. Kind regards, Brian Opauka General Manager

Excellent Customer Service

Customer review rating 4.4/5

Ian Solo - 09/03/2020 Confirmed reviews ALL

Check in was quick and efficient. The room was comfortable and clean. I needed to scan some documents and the duty manger could not have been more helpful. Taking care to ensure the document scanned correctly and I received it ok.

Dear Ian, Thank you for choosing the ibis London Docklands Canary Wharf during your recent visit to the area. I am delighted to read you had a comfortable and relaxing experience and that the staff looked after you during your stay and ensured your documents were in order. We look forward to welcoming you back in the near future. Kind regards, Brian Opauka General Manager

Basic Hotel, nothing special

Customer review rating 4.4/5

Duane Couples - 09/03/2020 Confirmed reviews ALL

Primarily stayed here due to proximity to the 02. Hotel is very basic, very small bathrooms like on a cruise ship. No lotions or Kleenex in room. Could not stop heat, no A/C options. Breakfast paid was good. Nothing much around the hotel. Need transportation everywhere if you stay here. Scheduled wake up call, never received call.

Dear Duane, Thank you for taking the time to share your experience with me. We only have heating at the moment and I am sorry to read that the temperature was not to your comfort. I am, however, pleased to read that you enjoyed our buffet breakfast during your stay. Once again, thank you for your feedback and we look forward to welcoming you back to ibis in the near future. Kind regards, Brian Opauka General Manager

Well located, pleasant stay, good breakfast, friendly staff

Customer review rating 4.4/5

Chloe Couples - 08/03/2020 Confirmed reviews ALL

Perfect location when visiting the O2, staff were really friendly and helpful with directions and assistance. Rooms were lovely and breakfast was nicely cooked.

Dear Chloe, Thank you for staying and thank you for taking the time to share your experience with me. I am pleased to read the staff looked after you and that you enjoyed our buffet breakfast. We look forward to welcoming you back in the near future. Kind regards, Brian Opauka General Manager

Great place to stay

Customer review rating 4.4/5

Nadia Couples - 08/03/2020 Confirmed reviews ALL

Great welcome from staff and very informed. Rooms were nice and clean, bed very comfy. TV and freeview a great touch. Shower was great and powerful. Breakfast, greeted by manager. Fresh and hot breakfast with fruits, porridge cereals as option. Enjoyed stay at this hotel and would definitely return.

Noisy

Customer review rating 4.4/5

David B. Business - 05/03/2020 Confirmed reviews ALL

Next to a very busy road, without functioning air-con, means you need to open the window which isn't great

Francesca really helpful

Customer review rating 4.4/5

Hayley Business - 05/03/2020 Confirmed reviews ALL

Was good

Dear Hayley Thank you for choosing to stay at Ibis Docklands Canary Wharf. I am glad that your stay met your expectations and that you found our staff namely Francesca really helpful. I hope next time you choose to stay with us you will enjoy the full selection of our comprehensive breakfast. Kind regards Credo

Excellent stay

Customer review rating 4.4/5

Rasel Couples - 04/03/2020 Confirmed reviews ALL

Professional, quick and easy

Dear Rasel Thank you for your very kind words about Ibis Docklands Canary Wharf. We are glad that you chose to stay at our hotel and hope the next time you choose to stay with us that our rooms fully meet your expectations. Kind regards Credo

Did not find this hotel well located but the room was fine

Customer review rating 4.4/5

Christine A. Couples - 04/03/2020 Confirmed reviews ALL

Nice enough room but it was difficult access fir the 02. Need to be near a tube station for the jubilee line

Dear Christine Thank you for choosing to stay at Ibis Docklands Canary Wharf. We are sorry that the hotels location didn't fully meet your expectation and we hope that this doesn't deter you from staying with us next time you are in town. Kind regards Credo

Well located

Customer review rating 4.4/5

Nicola Couples - 04/03/2020 Confirmed reviews ALL

Friendly staff, clean, decent enough meal although could have been more generous with portions! Room was modern and well kept, although it was quite warm. Main downside was the shower, would suddenly change temperature to burning hot without warning, would scald a child.

Dear Nicola Thank you for staying with us at Ibis Docklands Canary Wharf, and thank you for your kind words about our friendly staff and our well kept modern rooms. Your feedback is greatly appreciated and we will look into the shower temperature in the room that you stayed in. Thanks again for helping us improve our service and we hope to have you back in our hotel in the near future. Kind regards Credo

The room was fine however the staff were so rude!

Customer review rating 4.4/5

Charlotte W. Friends - 03/03/2020 Confirmed reviews ALL

Just didn’t get off to a good start as the staff were so rude the second we arrived!! Was not happy!

Dear Charlotte, This is very concerning for me to read taking into account this was a special stay for you. Can you please contact me by return and let me know exactly what happened in order for you to feel this way as this is not the feedback I expect to read in terms of our guests being looked after. Many thanks in advance, Brian Opauka General Manager

No problems

Customer review rating 4.4/5

Phil T. Families - 29/02/2020 Confirmed reviews ALL

Comfortable, clean, ok breakfast, well located, good value.

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