ibis London Docklands Canary Wharf 3 stars

Customer review rating (ALL Rating) 3.9/5 568 reviews

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ibis London Docklands Canary Wharf - Image 1
ibis London Docklands Canary Wharf - Image 2
ibis London Docklands Canary Wharf - Image 3
ibis London Docklands Canary Wharf - Image 4
1, Baffin Way, Off Preston Road, E14 9PE LONDON, United Kingdom

Description

Hotel extras

  • The O2 Arena, Excel Exhibition Centre and Canary Wharf within minutes.

  • Plenty of nearby transport links.

  • 87 welcoming and comfortable rooms with power showers and flat screen tv's.

  • London City Airport is just ten minutes away.

  • On-site parking for all hotel guests (payable).

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin SweetRoom by ibis

Photo out of - Twin SweetRoom by ibis

Featuring the latest colours, premium materials and softer, more cocooning furnishings. Comfort : Two single SweetBeds with ensuite bathroom and desk. Connected : free high-speed wifi. Large 32-inch flat screen TV, and unique USB charging hub.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Triple Rooms are available with 1 Double bed and 1 sofabed, suitable for three adults. This is the best choice for those who travel in the company of friends or with the family

Max. number of persons
3
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way, Off Preston Road
E14 9PE LONDON
United Kingdom

GPS:51.50734, -0.007135

Telephone
Fax +44 20 7987 5916
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 87 rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • 87 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Danish
  • English
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • Private
  • 44 parking spaces
  • Parking opened 24/7

  • Parking pricing: 18.82 € 16 GBP Per day
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
30
Accessibility
Accessible service
1, Baffin Way, Off Preston Road, E14 9PE London, United Kingdom
Telephone +44 20 7517 1100

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  568 reviews

Customer review rating 5.0/5

Andy B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your valued feedback. We are delighted to know that you enjoyed your stay and experienced excellent, friendly service from our team. We are especially pleased that Dayana, our Manager, contributed to your positive experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Natalie W. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found our team friendly and helpful. We sincerely apologise for the inconvenience caused by the access route with your pram, particularly when travelling with a toddler. We appreciate you bringing this to our attention and will review this with the relevant team. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.5/5

Francis S. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We’re pleased you found the room clean, our team friendly, and the check-in/out and luggage storage convenient. We’re sorry for the issues you experienced with the water temperature, lobby water station, noise, toilet paper, and air conditioning. Your comments have been shared with the relevant teams for improvement. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.0/5

Tonya L. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We sincerely apologise that the cleanliness, room size, and bathroom facilities did not meet your expectations. We take your comments regarding the bedding and carpet very seriously and will address these points with our housekeeping team to ensure the appropriate action is taken. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 2.0/5

John M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience with us. We are pleased that you found your room comfortable. We regret that some aspects of your stay fell short of expectations, particularly the bathroom step, breakfast and evening meal. Your feedback has been noted and will be discussed with the relevant teams as part of our ongoing efforts to improve our guest experience. Kind regards, Anandha Krishnan Assistant General Manager

Dear Guest, Thank you for your valued feedback. We are delighted to know that you enjoyed your stay and experienced excellent, friendly service from our team. We are especially pleased that Dayana, our Manager, contributed to your positive experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Natalie W. Families - Confirmed reviews ALL

My experience overall was very good, staff were friendly and very helpful. My only upset was that the only way in the front door with a pram was walking through the smoking area, this wasn’t ideal for arriving with a toddler

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found our team friendly and helpful. We sincerely apologise for the inconvenience caused by the access route with your pram, particularly when travelling with a toddler. We appreciate you bringing this to our attention and will review this with the relevant team. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.5/5

Francis S. Solo - Confirmed reviews ALL

Clean room, fast check in/out, friendly staff, uncomplicated baggage storing. Toilet paper: too thin Plumbing: heat of water not constant, burning danger Free water in the lobby: mostly empty or no clean glasses Noises from the lobby are too loud in the ground floor rooms. Unnecessary use of AC in the room after cleaning.

Dear Guest, Thank you for your feedback. We’re pleased you found the room clean, our team friendly, and the check-in/out and luggage storage convenient. We’re sorry for the issues you experienced with the water temperature, lobby water station, noise, toilet paper, and air conditioning. Your comments have been shared with the relevant teams for improvement. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.0/5

Tonya L. Business - Confirmed reviews ALL

I would not recommend staying at this hotel. No washcloths provided, different outlet in bathroom I was not prepared for, small room. Bedding was dirty/stained, carpet was dirty.

Dear Guest, Thank you for sharing your feedback. We sincerely apologise that the cleanliness, room size, and bathroom facilities did not meet your expectations. We take your comments regarding the bedding and carpet very seriously and will address these points with our housekeeping team to ensure the appropriate action is taken. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 2.0/5

John M. Couples - Confirmed reviews ALL

Nice room , comfy bed ,step in bathroom and bit dangerous, breakfast not much choice, and a bit cold,also had a meal on the evening which was bland and obviously microwaved

Dear Guest, Thank you for sharing your experience with us. We are pleased that you found your room comfortable. We regret that some aspects of your stay fell short of expectations, particularly the bathroom step, breakfast and evening meal. Your feedback has been noted and will be discussed with the relevant teams as part of our ongoing efforts to improve our guest experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.0/5

Richard C. Families - Confirmed reviews ALL

Room furnishings, bed comfort and shower were OK but the breakfast (quality and choice of food) was very poor

Dear Guest, Thank you for your feedback. We’re pleased you enjoyed the comfortable bed and quiet location. We’re sorry the breakfast did not meet your expectations. Please be assured that we take your comments seriously and will share them with our team for improvement. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Charlie S. Solo - Confirmed reviews ALL

A good location to attend a concert at O2 arena, near Canary Wharf with access to dining and shops! Hotel was nice and had good amenities like a Starbucks bar downstairs, however the room was cleaned at inconvenient times- e.g very late in the afternoon or early in the morning. I also found an empty bottle lying in the corner from the previous guest! Besides this the room was for the most part clean and comfortable and spacious for London.

Dear Guest, Thank you for your feedback. We are pleased you enjoyed our convenient location, comfortable rooms, and amenities. We sincerely apologise for the housekeeping timing and the missed bottle in your room. Your comments have been shared with our team for improvement. We hope to welcome you back soon. Kind Regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Christina C. Couples - Confirmed reviews ALL

Staff were fabulous, room and shower great. Breakfast OK.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed the service from our team and found the room and shower comfortable. We also appreciate your feedback regarding breakfast and will take it on board. Kind Regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Christine D. Couples - Confirmed reviews ALL

The staff were exceptionally helpful and friendly.

Dear Guest, Thank you for your kind feedback. We are delighted to know you had a pleasant stay and appreciated the helpful and friendly service from our team. We look forward to welcoming you again. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.0/5

Tamara K. Business - Confirmed reviews ALL

I like Ibis location and comfortable bed, silence in the room - helped me to have nice sleep. I was disappointed to see white stains on the carpet near the bathroom; the cleanliness of the carpet and the bathroom left something to be desired. I was allocated room 408. The creaking of the bathroom door was rather annoying. I was also disappointed not to find disposable slippers and a bottle of water in the room. But I was too tired to go down to reception after a long day and an early start.

Dear Guest, Thank you for sharing your detailed feedback. We are pleased to know that you enjoyed our convenient location, comfortable bed, and the quietness of your room. We sincerely apologise for the cleanliness issues you experienced with the carpet and bathroom, as well as the creaking bathroom door. We also regret the inconvenience regarding the in-room amenities. Your comments have been shared with the relevant teams for immediate attention and improvement. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and pleasant stay in the future. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 0.5/5

Jean-charles P. Solo - Confirmed reviews ALL

It's okay to have only one room available and a faulty room. However, I don't understand why I have to learn about it once I'm at the hotel. I also left 20 mn later, explaining that it's not possible to sleep; I was barely received with questions and nothing else. I thought I would receive an email or else to give me a discount on the first night, but no - nothing.

Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the room condition and, more importantly, for the lack of communication regarding the issue. We fully understand your disappointment and regret that we did not handle the situation with the level of care and attention you deserved. Your feedback is important to us, and we will review this matter with the relevant teams to ensure better communication and service recovery in the future. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Karolina S. Families - Confirmed reviews ALL

This hotel is very well situated. The DLR station is just a 5-minute walk away. I definitely liked the neighbourhood, very modern and fancy. We arrived earlier than check-in time and we were able to leave our baggage to go and explore the surroundings. The room was clean and bigger than we expected. Cleaning service was also great. We really liked the breakfast. It was the typical English breakfast.

Dear Guest, Thank you for your lovely feedback. We are delighted to hear that you enjoyed our convenient location, comfortable room, housekeeping service, and breakfast. We’re pleased you had a great stay and hope to welcome you back again soon. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Bernardine P. Solo - Confirmed reviews ALL

I chose the Ibis hotel for its location; close to family. The room provided the basics and met my needs. It was cleaned daily and the bed was comfortable.

Dear Guest, Thank you for your kind feedback. We’re pleased that our location was convenient for you and that you found the room clean, comfortable, and suitable for your needs. We hope to welcome you again. Kind regards, ANANDHA KRISHNAN Assistant General Manager

Customer review rating 4.5/5

Catherine P. Couples - Confirmed reviews ALL

Staff friendly & helpful. Room clean & comfortable during our stay. Breakfast good value.

Dear Guest, Thank you for your kind feedback. We’re delighted you enjoyed your stay, found the room clean and comfortable, and appreciated our friendly team and breakfast. Kind regards, ANANDHA KRISHNAN Assistant General Manager

Customer review rating 5.0/5

Deekshita B. Solo - Confirmed reviews ALL

I stayed at the hotel for two days and had a very pleasant experience from the moment I arrived. I was warmly welcomed and the overall service was excellent. A special thank you to Ananta, who was exceptionally kind, attentive and helpful throughout my stay. I spent quite a bit of time working late in the lounge and he was incredibly thoughtful in keeping an eye on my belongings whenever I stepped away. Will defo be back :)

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear you had such a pleasant stay and enjoyed the excellent service. We’ll be sure to share your kind words with Ananta, who will be very happy to know his care and attentiveness made a positive difference. We look forward to welcoming you back soon! :) Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 5.0/5

Albader A. Solo - Confirmed reviews ALL

The staff were amazing 10/10

Dear Guest, Thank you for your kind feedback. We’re delighted you found the hotel welcoming, cosy, quiet and well located. We hope to have the pleasure of welcoming you back again soon. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.5/5

Rupam P. Couples - Confirmed reviews ALL

Grumpy Indian and Bangladeshi guys manning the front desk and restaurant, with absolutely huge language barriers and no intention of providing any form of pleasant customer service. As an Accor platinum member, with retailer stays across Accor properties, was extremely disappointed with the service.

Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet the high standards you expected, particularly regarding the service you received. We take your comments seriously and will review them with the relevant teams to ensure we continue improving our guest experience. We appreciate your loyalty as an Accor Platinum member and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.5/5

Toni B. Families - Confirmed reviews ALL

Great location, staff helpful and room nice and clean. No issues during the stay. Breakfast was nice with a good choice. Underground located within walking distance

Dear Guest, Thank you for your lovely feedback. We’re delighted you enjoyed the convenient location, clean and comfortable room, helpful service and breakfast selection. We’re pleased you had a smooth and enjoyable stay and look forward to welcoming you back again. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 5.0/5

Andrew W. Business - Confirmed reviews ALL

Very well located for Canary Wharf, very comfortable bed, good shower, etc.

Dear Guest, Thank you for your kind feedback. We’re delighted you enjoyed our convenient location, comfortable bed, and good shower. We look forward to welcoming you again! Kind regards, ANANDHA KRISHNAN Assistant General Manager

Customer review rating 1.5/5

Lewis G. Friends - Confirmed reviews ALL

The location was good but I was over charged at Starbucks in the hotel and when arrived after the check in time the room was not ready

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient. We sincerely apologise that your room was not ready upon arrival, despite you arriving after the scheduled check-in time. We also regret to hear about the overcharge at Starbucks. We understand how disappointing this must have been and will raise both matters with the relevant teams for review. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a smoother experience in the future. Kind regards, Devika Narula Assistant General Manager

Other web-users rate our hotel

  • 802 reviews 8.9/10 Location
  • 1,224 reviews 5.9/10 Room
  • 1,329 reviews 8.6/10 Service
  • 23 reviews 8/10 WiFi
  • 708 reviews 5.4/10 Cleanliness
  • 566 reviews 5.7/10 Comfort
  • 448 reviews 6.3/10 Breakfast
  • 287 reviews 6.9/10 Value

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