1. I have to rebook the room as the price were cheaper on the day before we arrived. 2. The room had a very nice view but we only had one bathroom robe and the air con wasn't working. We didn't raise these as we were only staying for one night.

Very enjoyable

Comfortable room. Unfathomable TV remote. On arrival at hotel, no knowledge of my early check-in. Unable to change my booking after I selected the wrong hotel by mistake.

The room was fine, as I would expect, and reception staff were helpful and polite. A couple of staff management issues: 1. One one occasion, the cleaners on my floor were having a noisy argument - not what guests want to hear; 2. The waiting staff in the restaurant were offensively scruffy - unkempt appearance and soiled 'uniforms'. Enough to put guests off their meal. These issues need to be sorted.

2 nights in London for the weekend. Nice stay in a perfect location.

Great hotel physically - some very good staff members (Italian floor manager at breakfast) many of the staff shockingly untrained or ignorant of how to behave and do their job! On first day, we asked the housekeeper to put another bath towel in our room. It didn't happen. We came back at night and found the bed hadn't been properly made - just the duvet thrown over the crumpled sheet over the mattress. Not sure that the sheets had even been changed. Oh well, let's see what happens tomorrow. Same thing - rumpled sheet on the bed - duvet pulled over. Had dinner in the restaurant on Sunday night. Food was fine but service while effective, was provided by apparently sulky teenagers, who chatted amongst themselves like it was their own little club, disappeared for periods, then one seen carrying two glasses of beer into the kitchen! At some stage, one of the servers was wandering around from asking the others where something was - they'd apparently not completed the process. A chef appeared in the dining room loudly berating a server who had done something wrong. The following morning we were shown to a breakfast table by someone who seemingly didn't care an iota. I have sympathy for any manager who has to deal with this sort of behaviour, and no doubt it reflects the difficulties of staffing in the Covid era. Reception desk generally ok.

The stay at Novotel London Tower Bridge was very pleasant. A great room and great location for access to all modes of public transport. Also response to my reservation changes where swift and precise.

We have not used Novotel for a good while and we decided to book for a visit we had to London. The location was great and the room spotless. The staff were very helpful. Another great stay. Breakfast although extremely busy was well stocked up and plenty of staff to hand.

Room was comfortable and clean, blackout curtains worked well, receptionists helpful. . Supply of milk & teabags in room was a bit mean. Single beds placed very close together - my companion & I were just friends!

Stayed for three nights in a one bedroom suite, excellent value within a five minute walk of tower bridge and two minutes to tower hill tube. Staff were fantastic breakfast was excellent room was cleaned every day without asking.

We stayed for 1 night at this hotel as a belated 21st birthday treat for my youngest daughter as were unable to do it last year due to lockdown/pandemic. So had high hopes for this hotel as focus of visit was visiting the shard and the Tower of London. Pros; . Hotel well situated for what we wanted to visit. . Rooms reasonably well appointed. . Breakfast was quite nice . Rooms sound proofed on the inside . Some staff were pleasant. Cons . Rooms not soundproofed from outside noise .Some reception staff (namely a girl with a mediterranean accent) were rude. . Food in restaurant a little over priced, 10 % service charge surprising and unacceptable and some restaurant staff obtrusive and kept misunderstanding orders due to poor English skills (sorry but true) . Room request not really fulfilled. I had requested rooms with views and far from lifts. Neither requests were fulfilled. In conclusion, would consider returning, but only if no better option in that area of London.

The room was very clean, comfortable and spacious. The staff is very disposable and arranging. The hotel is designed with a lot of style and modernism. Large choice for the breakfast. Very good moment!

We had a wonderful time very pleasant staff beautiful room with beautiful view of the Tower. Very clean and very close to lovely shops with good accessibility to every to underground and beautiful walk along the Thames.

I stayed in Novotel London Tower Bridge already couple of times and the experience is always like you're being welcome by smiling faces and very attentive staff. Add to it the location just off the Tube station and you have great story :)

The hotel was clean and comfortable. Service from everyone, Reception, Bar, Restaurant and Breakfasts was superb. You have lovely staff. They were helpful to me when trying to scan some important business documents too. Will definitely book again when we are next in London