Novotel London Tower Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 3,567 reviews

Novotel London Tower Bridge
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)Paying
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR
london
united kingdom

Tel: +442076600675

Fax: (+44)20/72656060

Check-in from 14h00

Check out up to 12h00

  • BY BUS :  15 Tower Hill

  • TOWER GATEWAY STATION :  DLR Tower Gateway

  • TOWER HILL TUBE STATION :  District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37.5 miles

  • By plane

    HEATHROW At 60km / 37.5 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62.14 miles

  • By train

    FENCHURCH STREET At 0.1km / 0.06 miles

  • By train

    LONDON BRIDGE At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 3km / 1.86 miles

GPS :51.510794, -0.077606

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard room with 2 single beds and 1 sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room with queen size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Accessible Classic room with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
Rooms

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: Regional

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS BAR

Non contractual photo

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 55 people

Find out more

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

3,567 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Unfortunately cannot recommend this hotel

TripAdvisor rating 4.0/5

reflections192 Business - 26/02/2020 TripAdvisor review

Poor service and cleanliness of room a disgrace, Carpet stained and dust around carpet edges. No answer from Room Service, eventually went out for a meal despite being tired. Cleaners left bag of rubbish outside room which was left until evening when we had to ask Reception for it to be removed. On the whole we would not stay at this hotel again. Paid £292 for two nights and now wished we had booked Double Tree which was cheaper!! Disappointing. Unfortunately we cannot recommend this Novotel Hotel.

Dear reflections192, Thank you for your review and feedback which is gratefully received. Feedback is a gift and on this occasion clearly we have fallen short of what we strive to deliver for our guests, I know we have responded directly to your feedback via our own internal satisfaction survey and I can assure you I will follow the points you raise within the team for us to focus and improve upon. I hope we can welcome you back in the future to provide you with the experience I know we are capable of providing. Kind Regards, David Hayden General Manager

Good hotel, but a little rough around the edges.

TripAdvisor rating 4.0/5

driesdes Business - 03/02/2020 TripAdvisor review

First things first: the hotel is nice, and on a great location. Breakfast is decent. However, the staff was friendly, but more focussed on efficiency than friendliness. My room was nice and spacious, but the shower floor is very slippery and leaks water. There is a message stating that bath mats can be requested at the reception desk, but I only noticed that after I fell and severely injured by shoulder and knee. When mentioning this at the reception desk, on check-out "hmm, sorry bout that" seemed a bit of an easy apology. I couldn't lift my luggage anymore so I strolled out of the lobby with mixed feelings of a good hotel, but still a little rough around the edges. I will look for another one next time, or bring a bath mat.

Dear driesdes, Thank you for your review and feedback which is gratefully received. We are pleased that you found us to be a good hotel, however please accept my apologies for our lack of empathy at check-out when you informed us of your slip in the bathroom please be assured I will follow this up with the team. All of bathrooms and showers do comply with all UK & European legislation around the non-slip materials used, I will also ask maintenance to look at the leak you highlight in order that we can address this as well. I hope you will return and give us the chance to serve you better in the future. Kind Regards, David Hayden General Manager

OVERRATED AND UNPROFESSIONAL!

TripAdvisor rating 4.0/5

X5430POantoniog Couples - 25/01/2020 TripAdvisor review

It’s way too expensive for what you get. I’ve been staying in the Accor hotels for years and this is by far a huge let down for both services and quality of sleep. I’m a platinum guest and go nothing extra whatsoever. I pre-paid my room using my cumulated points + a little extra by card and got charged 3x as much. At the beginning I thought it was just the deposit but it was never sent back. Also, room very extremely noisy. I was expecting much more an a little care given also the type of customer I am. The location is perfect but I highly recommend the double tree or the M just near by. I’ve stayed in both hotels and are by far better.

Dear X5430POantoniog, Thank you for your feedback, please accept our apologies for your disappointing experience here at the hotel. I am aware we have contacted you already to understand in more detail your feedback and experience as we believe the additional charge you are referring to is the pre-authorisation amount accepted when you completed the on-line check in, I also believe we provided you with a complimentary upgrade to one of our Executive rooms as well. We look forward to hearing back from yourself so we can focus on improving the experience for our guests. Kind Regards, David Hayden General Manager

disappointed

TripAdvisor rating 4.0/5

aureliacadain Business - 19/01/2020 TripAdvisor review

poor room with no courtesy elements; air going through the window at night and breakfast in the room arrived on wet tray dirty seats and poor towels i come at this hotel very often since 2017 and I expect having better services

Dear aureliacadain, Thank you for your review and feedback which is gratefully received. Please accept our apologies for where we have fallen short on delivering the level of service we aim to provide to our guests. Please be assured we will discuss your feedback and take the appropriate action to improve, we hope to be able to demonstrate this to you on your next stay. Kind Regards, David Hayden General Manager

One of the best hotel in Lonodm

TripAdvisor rating 4.0/5

Victor_uk25 Business - 06/01/2020 TripAdvisor review

I've been spent over 100 nights in this hotel and I always happy to stay there. Feels like a second home. The staff is very helpful, the rooms are nice and clean. If I had any problem with the room the staff at the reception always offered me quick and efficient solution and they always try to do their best. Big thanks for Melissa, Olivier and Caroline who always help me when I had any request and I also very satisfied with Ekaterina and with Akim who delivered excellent room service during the night. I will return just as I did many times during the last year.

Dear Victor_uk25, Thank you for your review and feedback which is gratefully received. We are delighted you continue to enjoy your stays with us and we look forward to welcoming you back in 2020. Kind Regards, David Hayden General Manager

Pleasure stay

TripAdvisor rating 4.0/5

Jochong Couples - 30/12/2019 TripAdvisor review

It is very closed to tower hill station (lift is available). Walking distance to tower of london, tower bridge, london bridge, sky garden. Room is clean and spacious. Breakfast is nice but provide same foods/drinks daily. The hotel cannot help keeping luggages for overnight unless you will stay again.

Dear chongsn26, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay with us and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Lovely hotel

TripAdvisor rating 4.0/5

cgarner1 Business - 09/12/2019 TripAdvisor review

Always have a lovely stay at Novotel. Would recommend. Comfortable room, clean and modern bathroom. Good room service menu. Situatied by the lift but quiet room. Only disappointment was absolutely no wiggle room on 2pm check in time. Arrived at 1pm and the receptionist wouldn’t even ring housekeeping to see if the room was free. A shame when I’m an Accor member.

Dear cgarner1, Thank you for your review and feedback which is gratefully received. We are delighted you had an enjoyable stay with ourselves, please accept our apologies we were unable to provide access to your room before 2pm. I hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Great location

TripAdvisor rating 4.0/5

Tony D Couples - 09/11/2019 TripAdvisor review

Awesome location, close to Tower castle and bridge with easy access to hop on hop off buses for those sight seeing. The rooms are pretty small with no seperate bathroom. Beds were comfortable and the view of the tower out of our window was amazing.

Dear Tony D, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your experience here with us at the hotel and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Very good

TripAdvisor rating 4.0/5

145nick Business - 25/08/2019 TripAdvisor review

Nice location, good breakfast . Room is nice except I didn’t like the bathroom in the middle of the room but the rest okay. Room was quiet and comfortable . Good quality of bed and room size was big enough.

Dear 145nick, Thank you for your review and feedback which is gratefully received. I'm delighted you had a good stay with us and enjoyed your breakfast with us, I will also share your feedback in relation to the bathroom with our brand and design team centrally. I hope we can have the pleasure of welcoming you back again soon. Matthieu Girodet Operations Manager

Location isn’t everything!

TripAdvisor rating 4.0/5

danielbroennimann Family - 13/08/2019 TripAdvisor review

Open space reception but not very welcoming after all. We checked-in with the feeling we were a credit card to swipe: 100GBP were blocked without reasonable explanation. No information was given on WiFi or Fitness. Welcome drink is cheap house wine at 5£. We never saw the bath mats we asked for five times as the Italian shower is slippery. No cappuccino is served after 11pm!

Dear Danielbroennimann, Thank you for your review and feedback which is gratefully received. Please accept my apologies for the experience you encountered please be assured I will follow this up with the team to understand what occurred here and put in place actions to prevent this happening again for our future guests. I hope you will return in the future to give us the chance to serve you better. Matthieu Girodet Operations Manager

A hotel in central London,3 people in concierge, none of whom seemed to speak fluent English.

TripAdvisor rating 4.0/5

V2732XTtime Family - 11/05/2019 TripAdvisor review

Hotel is well placed. Very clean. Frustrating that hotel purchases could not be charged to room. In room phone was not functional. We ordered room service, (from concierge as the phone did not work) it did not arrive. Reported problems to concierge, nothing was remedied. We asked for directions to Aldgate (a short walk from the hotel, and we were directed with pointing and stuttering rather than clear concise instructions.) Steam room not functional. Overall our stay was pleasant, but fell below 4 star standards for customer service.

Dear V2732XTtime, Thank you for your review and feedback which is gratefully received. I'm delighted that overall your stay was pleasant with ourselves and will certainly pick up and address the other issues that you raise to ensure we improve the future experience of our guests. We hope we can welcome you back again soon to see this. Kind Regards, David Hayden General Manager

Loyalty Pays

TripAdvisor rating 4.0/5

Chinny223 Business - 31/03/2019 TripAdvisor review

Everything ran smoothly even after I booked the wrong month! Staff sorted it very quickly & gave me the same rate even though the current price was higher. I guess that as a Platinum member of Accor my loyalty was repaid. Great bar and restaurant. Only complaint is the coffee at breakfast is horrible

Dear Chinny223, Thank you for your review and feedback, I'm delighted we were able to resolve things quickly and smoothly for you and that you enjoyed your stay with us. I hope we can have the pleasure of welcoming you back again soon to the Novotel Tower Bridge. Kind Regards, David Hayden General Manager

Great location and team

TripAdvisor rating 4.0/5

Adrian S Business - 18/03/2019 TripAdvisor review

I stayed here for a second time for a business trip. The hotel is conveniently located within 5 minutes from the DLR train to London City airport and tube station. The team at the hotel are great. On check in, Adrian remembered me from last month. Dining room team and bar team are always ready to take your order or help out. The menu has been updated and we found the meals were good value and tasty. Rooms have all been modernized. I would recommend this hotel for business or pleasure.

Dear Adrian S, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great stay at the hotel and found the service to a high standard, I will be pleased to share your feedback with Adrian who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

Good location

TripAdvisor rating 4.0/5

Marc9318 Business - 16/03/2019 TripAdvisor review

Very good location of a busy hotel next to Tower Hill tube station. Decent rooms. For Accor loyalty members: After 3 1-week visits as a Platinum member I confirm that privileges are not available in this hotel due to them always being fully booked. Including room upgrades, early check-in, even the welcome amenity is not available. But then: Who needs loyal guests if you are always fully booked anyway...

Dear Marc9318, Thank you for your review and feedback which is gratefully received. Please be assured we value our loyal Le Club guests and I would like to apologise if you feel you are not getting full value from your benefits. Please ask to speak with either myself or one of the managers on duty on your next visit so that we may try to anticipate your needs and deliver the elements of the benefits you feel we are currently not achieving. Kind Regards, David Hayden General Manager

Wonderful stay in the heart of London

TripAdvisor rating 4.0/5

Pioneer01854925925 Couples - 14/03/2019 TripAdvisor review

We had a warm welcome by the super friendly staff at the reception. A clean room with beautiful view on Tower Bridge - thanks a lot housekeeping for cleaning our room every day, highly appreciated. Breakfast was very nice and the staff was super friendly and helpful, we enjoyed it very much. Overall great value for your money, would definitely recommend it.

Dear Pioneer01854925925, Thank you for your review and feedback which is gratefully received. I'm delighted you had a wonderful stay with us and that you recommend the hotel. I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

Family trip to London

TripAdvisor rating 4.0/5

Gerard M Family - 27/02/2019 TripAdvisor review

The hotel is lovely but got a shock when we had dinner and a service charge was added this was a surprise as the hotel is not 5 star and there was only 2 adults and a nine year old eating dinner not a group. First time in London and did not get this in any other restaurants we ate in. Very bad taste. Breakfast get down early or YOU WILL QUEUE FOR AGES as they turn the tables around coffee machines kept breaking as well.

Dear Gerard M, Thank you for your review and feedback which is gratefully received. We do apply a service charge within our Keepers Bar and Restaurant in line with most retail restaurants in London, we are more happy to remove this charge if asked by guests who prefer not to leave a service charge which is 100% given to the team. I will discuss your feedback with the Food and Beverage manager to look at how we can improve waiting times at breakfast in peak hours and ensure that our coffee machines are working correctly. I hope you will give us the chance to welcome you back to the hotel again in the future to provide you with the experience I know we are capable of delivering. Kind Regards, David Hayden General Manager

A Poor Welcome

TripAdvisor rating 4.0/5

RABI40 Couples - 18/02/2019 TripAdvisor review

The person who checked me in had not correctly identified me as a silver club member and said i had been downgraded. She had accordingly altered the allocated room. She needs to be trained to look up the club number and not just rely on a name.

Dear RABI40, Thank you for your review and feedback which is gratefully received. Please accept my apologies for your poor welcome, I will follow this up with the team as it is our policy to never downgrade guests, our Gold and Platinum members to qualify to complimentary upgrades subject to our availability but we do also try to do this for our Silver members when possible. I hope the remainder of your stay with us is to the standard we aim to deliver, if you require anything at all please dont hesitate to contact us in person as we would prefer to discuss this with you personally especially if you are in house already, sadly we cannot always identify guests from Tripadvisor user names. Kind Regards, David Hayden General Manager

Quick trip to London

TripAdvisor rating 4.0/5

Curiosity40722485325 Business - 15/02/2019 TripAdvisor review

Great hotel with an awesome staff centrally located in London's business district within walking distance to Lloyd's. Executive room was very comfortable and the food was fantastic. Of particular importance to me was the fully functional business center and conference facilities which several of the nearby hotels do not have. The hotel is also only a short distance away from the Tube and train stations which makes moving around the city so convenient. I recommend Novotel London Tower Bridge highly as both a business hotel and a holiday hotel.

Dear Curiosity40722485325, Thank you for your review and feedback which is gratefully received. Thank you for your recommendation, I'm delighted you enjoyed your stay with us and found some many positive aspects to your stay. I will be delighted to share this feedback with the team who I know will be encouraged by this as we continually try to improve our guests experience. I hope we can welcome you back again soon. Kind Regards, David Hayden General Manager

Excellent location close to underground, Tower Shard,...

TripAdvisor rating 4.0/5

Jacky 5 Family - 15/02/2019 TripAdvisor review

Not the first stay in this hotel. Room clean and nice, large bathroom and good modern shower. Beds and pillows excellent as usual. Thanks for the welcome drink, very appreciated. Hotel in a quiet area, very close to Tower Gateway, underground, bus 15 to Picadilly and RV1 to London Eye & Covent Garden.

Dear Jacky 5, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed another stay with us here at Novotel Tower Bridge and hope we can continue to welcome you back again in the future. Kind Regards, David Hayden General Manager

Overnight stay in London

TripAdvisor rating 4.0/5

Chris76965 Couples - 25/12/2018 TripAdvisor review

We stayed at the Novotel tower bridge for a night in London to see a show. Arriving at fenchurch street station the hotel was very convenient. We were welcomed by the staff who informed us that we had a room upgrade and though we were too early to go in to tye room they looked after our cases so we could enjoy the day in London

Dear Chris76965, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your stay with us and I hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager
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