Novotel London Tower Bridge Hotel 4 stars

It was a wonderful stay, I love the bar and the food was good

Very accomodating

Hotel is good, well located, although a little expensive. The breakfast not really something i would pay again.

We were upgraded to a suite on floor 1 Initially I was disappointed as I wanted a city roof top view but actually it was ddgrsdyc.

Good experience, we particularly appreciated the comfort in the room and the restaurant. Service was good overall.

Expensive hotel with just a shower and a bed. Had to pay additional cost for breakfast and a service fee for diner. Hotel room felt like a sauna, even though I turned the heating off. When sleeping with the window open you need ear plugs, because of the noise outside.

All staff where very attentive looking after all our needs Bar and food was very good. Only one small criticism from my wife and sister is the lack of a full length mirror in the bedroom so that they could have checked their appearance (ie dress) ect before leaving the hotel.

Positiva

Very nice hotel with perfect location (the tube station is around the corner, as well as the Tower Bridge and The Tower of London). The room was very nice, spacious and clean with big comfy bad, the only disadvantage was not enough space in wardrobe. And I do not understand the idea of having sink just next to the bed. The breakfasts were just amazing and staff was excellent, friendly and very helpfull.

We had a very happy stay in the hotel

Stayed in room 424 in the Tower of London hotel. Both the sink and shower drains were blocked which resulted in the water not draining. Reported this after first night but all that was done was that they removed the plug stoppers- resulting in terrible smell of drains and the shower water would still not drain. The room was also very dusty/unclean, so much so I refused to use the coffee machine and cups provided. Reported to staff member Pablo, who was uninterested. On checking out again told them of the problems and did not even receive an apology. Staff totally uninterested and talked amongst themselves in French. Food in hotel restaurant (2x fish and chips ordered) were terrible as still raw inside and batter grey in colour. For price charged for this so called 4* star hotel, I would not recommend.

Three days in a row the room was not cleaned. Even though I stopped at the front desk on two different days and gave them the room number and asked that it be cleaned. In addition, when I checked out I mentioned this issue and was told management would get in touch with me. To date, I have not received any communication from management about this issue. The person checking me out told me the hotel had received numerous complaints about cleaning that week, and the cleaning company was new.

1st floor room was cold with no heat control, noise in room throughout the night and outside noise from 05:00.

The personal was kind. The housekeeping bad - we showed where was not cleaned and even though she did not cleaned. The problem with window was not solved, but a connected room was made available with no charge (although the noise and cold).

As expected of a business hotel