Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,901 reviews

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Novotel London Tower Bridge - Image 1
Novotel London Tower Bridge - Image 2
Novotel London Tower Bridge - Image 3
Novotel London Tower Bridge - Image 4
10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

Book this hotel
Room 1
See availabilities

A modern spacious room with Queen bed, rain head shower, LCD TV 49in, free high-speed WiFi, Nespresso machine, mini fridge and complimentary water, hair dryer, iron, safe, tea and coffee making facilities, Novotel amenities. Up to 2 adults and 2 Children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 48'/122 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
See availabilities

Open plan room located on the top floors with queen size bed, rain shower, LCD TV 55in, mini fridge and complimentary water, free WiFi, hair dryer, iron, safe, tea and coffee making facilities, Nespresso machine, bathrobe, slippers. Up to 2 adults

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

An unforgettable experience. Spacious and well designed, comfortable living room with convertible sofa, 1 bedroom with open bathroom. Two flat screen TV's, bathrobes and slippers, Nespresso machine and mini fridge. For 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 203 rooms
  • 9 rooms for people with reduced mobility
  • 17 connecting rooms
  • 203 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Business

6 Meeting rooms

Family

Services for children

  • Board games available

Well-being

In Balance

  • On site
  • Hammam
  • Sauna room

Sports and leisure

Gym

  • On site

KEEPERS KITCHEN AND BAR

Photo out of - KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Cooking style
European
Capacity
100
Accessibility
Accessible service
10 Pepys Street, EC3N 2NR London, United Kingdom
Telephone +44 20 7660 0675
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,901 reviews

Customer review rating 4.0/5

Peter J. Business - Confirmed reviews ALL

Dear Peter J., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Tower Bridge. We are pleased to hear that you found our rooms and facilities to be clean and well maintained. However, we sincerely regret that your experience during the check-in process did not meet your expectations. We appreciate your comments regarding the efficiency and service provided by our reception team. Please be assured that your feedback has been acknowledged and will be shared with the relevant team members. Guest feedback is extremely valuable to us, as it helps us identify areas where we can improve and provides opportunities for further training and development. We remain committed to delivering a welcoming, efficient, and consistently high standard of service to all our guests, and we appreciate you bringing this matter to our attention. Thank you once again for your valuable feedback, and we hope to have the opportunity to provide you with a more seamless experience on a future visit. Regards Olabisi Opasanya Front office Manager Novotel London Tower Bridge

Customer review rating 2.5/5

Jack H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay with us. I was genuinely sorry to read that your experience did not meet your expectations, particularly as you were staying with us to celebrate a special occasion. Also, I fully understand your disappointment regarding the early check-in charge. While an early check-in fee may apply, I appreciate that, as your room was already prepared and available upon arrival, we could have shown greater flexibility in this instance. Please accept my sincere apologies for the way this was handled and for the impression it left at the very beginning of your stay. Also, to clarify, as your stay was for a special celebration, the cake was thoughtfully arranged as a gesture to enhance the occasion and make your stay more memorable, therefore chosen to be the welcome amenity. I am sorry if this was not clear, as we always strive to recognize and appreciate our members through thoughtful touches, and I regret that this did not come across as intended on this occasion. Furthermore, I regret that the condition of the room affected your comfort during your stay. Please be assured that we take these matters very seriously and will remain particularly attentive to ensure such issues are not repeated. Thank you, once again, Mr. H., for your honest and constructive feedback. Although I am disappointed that we fell short of your expectations on this occasion, your comments are extremely valuable and allow us to address the areas where we need to improve. I sincerely hope you will give us another opportunity to welcome you back to Novotel London Tower Bridge. I would be delighted to personally oversee your next stay and ensure you receive the warm welcome and experience you deserve. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Idris U. Families - Confirmed reviews ALL

Dear Mr U., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an enjoyable and comfortable stay and were pleased with the service provided by our team. We also appreciate your comments regarding the air-conditioning system, and your suggestion for a more responsive temperature-controlled system is valuable. We always welcome feedback such as yours, as it helps us continually improve our guests’ experience. We look forward to welcoming you and your family back to Novotel London Tower Bridge. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Lorraine R. Couples - Confirmed reviews ALL

Dear Lorraine R., Thank you for your kind words regarding our staff and hotel. We appreciate your feedback about the sink location and understand that it may not be to everyone's preference. Your comments will be noted for future considerations. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Sarbjinder B. Families - Confirmed reviews ALL

Dear Sarbjinder, Thank you very much for taking the time to share your detailed feedback and for giving us such an excellent overall rating. We are delighted to know that you and your family enjoyed your stay and appreciated our convenient location, comfortable and safe room, and especially the warm welcome from our Reception team. It is wonderful to hear that our team made a positive difference to your experience. We are also pleased that you enjoyed the breakfast and appreciated our sustainability initiatives. Thank you for highlighting the visible dust around the coffee area and cups in your room. We sincerely apologize for this oversight, as it does not reflect the high standards of cleanliness we aim to maintain. Your comments have been noted to ensure greater attention to these details. It was a pleasure to welcome you and your family, and we hope to have the opportunity to welcome you back to Novotel London Tower Bridge very soon. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Dear Peter J., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Tower Bridge. We are pleased to hear that you found our rooms and facilities to be clean and well maintained. However, we sincerely regret that your experience during the check-in process did not meet your expectations. We appreciate your comments regarding the efficiency and service provided by our reception team. Please be assured that your feedback has been acknowledged and will be shared with the relevant team members. Guest feedback is extremely valuable to us, as it helps us identify areas where we can improve and provides opportunities for further training and development. We remain committed to delivering a welcoming, efficient, and consistently high standard of service to all our guests, and we appreciate you bringing this matter to our attention. Thank you once again for your valuable feedback, and we hope to have the opportunity to provide you with a more seamless experience on a future visit. Regards Olabisi Opasanya Front office Manager Novotel London Tower Bridge

Customer review rating 2.5/5

Jack H. Couples - Confirmed reviews ALL

I completed the online check-in process and advised the hotel that I would be arriving between 12:00 and 15:00. When I arrived at reception at 12:40, I was informed that my room was ready and available, but I would need to pay an additional £30 to access it before the standard check-in time. If the room was already serviced and ready for occupancy, this fee felt difficult to justify and appeared to be purely revenue-driven. As a Diamond member who spends thousands of pounds each year with Accor, I found this disappointing and not reflective of the level of service I would expect from the brand. The stay was for a special occasion, and I appreciate the hotel's thoughtful gesture of arranging a slice of cake in the room. Unfortunately, because I was unable to access the room, I went out for lunch and did not return until after 3pm. By then, the cake had melted and was no longer at its best. The room itself was clean, but it felt somewhat tired. The shower drain emptied very slowly, causing water to build up and overflow the tray, and several electrical outlets were not functioning. These are issues that I would expect routine maintenance inspections to identify and resolve before guests encounter them. Having stayed at many Accor properties across London, this is not one that I would recommend. Its main advantage is its convenient location next to Tower Hill Underground station, but overall the experience fell short of expectations.

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay with us. I was genuinely sorry to read that your experience did not meet your expectations, particularly as you were staying with us to celebrate a special occasion. Also, I fully understand your disappointment regarding the early check-in charge. While an early check-in fee may apply, I appreciate that, as your room was already prepared and available upon arrival, we could have shown greater flexibility in this instance. Please accept my sincere apologies for the way this was handled and for the impression it left at the very beginning of your stay. Also, to clarify, as your stay was for a special celebration, the cake was thoughtfully arranged as a gesture to enhance the occasion and make your stay more memorable, therefore chosen to be the welcome amenity. I am sorry if this was not clear, as we always strive to recognize and appreciate our members through thoughtful touches, and I regret that this did not come across as intended on this occasion. Furthermore, I regret that the condition of the room affected your comfort during your stay. Please be assured that we take these matters very seriously and will remain particularly attentive to ensure such issues are not repeated. Thank you, once again, Mr. H., for your honest and constructive feedback. Although I am disappointed that we fell short of your expectations on this occasion, your comments are extremely valuable and allow us to address the areas where we need to improve. I sincerely hope you will give us another opportunity to welcome you back to Novotel London Tower Bridge. I would be delighted to personally oversee your next stay and ensure you receive the warm welcome and experience you deserve. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Idris U. Families - Confirmed reviews ALL

Overall experience good, the AC system needs updating they should have a temp controlled system whereby if its drop below a certain temp the system automatically kicks in.

Dear Mr U., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an enjoyable and comfortable stay and were pleased with the service provided by our team. We also appreciate your comments regarding the air-conditioning system, and your suggestion for a more responsive temperature-controlled system is valuable. We always welcome feedback such as yours, as it helps us continually improve our guests’ experience. We look forward to welcoming you and your family back to Novotel London Tower Bridge. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Lorraine R. Couples - Confirmed reviews ALL

Lovley hotel very helpful and friendly staff. Not keen on the sink being in the bedroom.

Dear Lorraine R., Thank you for your kind words regarding our staff and hotel. We appreciate your feedback about the sink location and understand that it may not be to everyone's preference. Your comments will be noted for future considerations. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Sarbjinder B. Families - Confirmed reviews ALL

Great room for the family, safe and clean. Very polite, friendly and welcoming staff.

Dear Sarbjinder, Thank you very much for taking the time to share your detailed feedback and for giving us such an excellent overall rating. We are delighted to know that you and your family enjoyed your stay and appreciated our convenient location, comfortable and safe room, and especially the warm welcome from our Reception team. It is wonderful to hear that our team made a positive difference to your experience. We are also pleased that you enjoyed the breakfast and appreciated our sustainability initiatives. Thank you for highlighting the visible dust around the coffee area and cups in your room. We sincerely apologize for this oversight, as it does not reflect the high standards of cleanliness we aim to maintain. Your comments have been noted to ensure greater attention to these details. It was a pleasure to welcome you and your family, and we hope to have the opportunity to welcome you back to Novotel London Tower Bridge very soon. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Alexandra R. Couples - Confirmed reviews ALL

Clean, comfortable, friendly staff! Centrally located!

Dear Alexandra R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel clean, comfortable, and centrally located, and that our staff made a positive impression. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Eliane R. Families - Confirmed reviews ALL

The breakfast was good and everything was positive and confortable.

Dear Eliane R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, the service provided by our staff, and the breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Bhavesh M. Business - Confirmed reviews ALL

Great location, nice breakfast spread// vegetarians may be disappointed as hot breakfast was mostly non veg apart from Baled beans / hash brown.. Mid size rooms , great for business

Dear Bhavesh M., Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your observation about the vegetarian options and will certainly consider this in future menu planning. We are pleased to hear that our accommodations met your business needs. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Florian G. Business - Confirmed reviews ALL

I was fast checked in, kindly greeted, upgraded due to availability.

Dear Florian g., Thank you for your kind words regarding our location and team. We are delighted to hear that you enjoyed a swift check-in and an upgrade during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.0/5

Paula W. Solo - Confirmed reviews ALL

Good value hotel. Restaurant very good. Staff very friendly especially Khan. Reception and check in seamless as was the check out process. Great for access to transport. Very eco friendly..only downside is everything has qr codes which I personally can't abide.

Dear Paula W., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated our location, value, and friendly staff. Your thoughts on the QR codes are noted, and we appreciate your understanding as we strive for eco-friendly practices. Best regards, Novotel London Tower Bridge

Customer review rating 0.5/5

Ambar N. Families - Confirmed reviews ALL

Dusty room had allergic reactions. Not clean. Coffee station was not replenished I was charged for early check in even though I mentioned it in my requests. It was only for 2.5 hours and the room was ready so I was disappointed svout being charged for that.

Dear Ambar N., Thank you for taking the time to share your feedback, and please accept our sincere apologies for your experience. We are particularly sorry to hear that you experienced an allergic reaction due to dust in the room. We take cleanliness very seriously, and our rooms are always thoroughly cleaned and prepared for our guests. That said, we clearly fell short on this occasion, and we are sorry that the room did not meet the high standards we aim to maintain. We also apologise that the coffee station had not been replenished and we appreciate you bringing it to our attention. Regarding the early check-in charge, we understand your disappointment, particularly as you had mentioned your request in advance and the room was ready upon your arrival. Our early check-in is subject to availability from 11:00 am and carries a £40 fee. This option is specifically reserved for guests who need guaranteed access to their room before the standard check-in time due to early commitments or travel arrangements. Alternatively, guests are welcome to leave their luggage with us free of charge until the standard check-in time. We are sorry if this policy was not sufficiently clear when you made your request, and we appreciate your understanding. Thank you again for your feedback. We will ensure your comments are shared with our housekeeping and front desk teams so that we can improve our service. Regards Olabisi Opasanya Front Office Manager Novotel London Tower Bridge

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

Good location, used hotel before, enjoy the hospitality

Dear Paul B., Thank you for your kind feedback. We are delighted to hear that you enjoyed our hospitality and appreciate our location. We look forward to welcoming you back to Novotel London Tower Bridge in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Carl S. Families - Confirmed reviews ALL

We went for 2 nights for my sons 10th birthday, booked a family room. We was welcomed by a very smiley lady at reception who was very polite. Our room was very clean and a birthday card from the staff and a slice of cake was left for my son also. We was very pleased with our stay.

Dear Carl, Thank you so much for your wonderful! It’s lovely to hear that you and your family had such a special two-night stay celebrating your son’s 10th birthday with us. We’re especially pleased that our reception team gave you such a warm welcome, and we’re delighted that the birthday card and slice of cake helped make your son’s day a little more memorable. We’ll be sure to share your kind words with the team — even if we don’t know the name of the lovely lady who welcomed you! It’s also great to hear that you appreciated our approach to sustainability, particularly the refillable glass bottles in the rooms. We really do aim to make thoughtful choices that benefit the environment without compromising our guests’ experience. Thank you again for choosing us for such an important family occasion. We’d be absolutely delighted to welcome you all back for another London stay in the future. Warmest wishes, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Matthew F. Business - Confirmed reviews ALL

Good location, very friendly staff at reception and in Keeper restaurant and bar. Good size room with all amenities I need. The best efforts to be green I have ever seen.

Dear Matthew, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable and well-equipped rooms, and the friendly service from our Reception and Keepers teams. We are especially pleased that our sustainability initiatives made such a positive impression. It is fantastic to know that you appreciated the refillable water stations, our options to reduce housekeeping and towel changes, and our efforts to use more sustainable materials. Your kind words are a great encouragement to our team, and we hope to have the pleasure of welcoming you back to Novotel London Tower Bridge on your next visit to London. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Nicholas B. Families - Confirmed reviews ALL

Very well located Very close to tower bridge and the tower of London with towerhill tube station only being a min away. There is load's of places to eat out.We could not fault the hotel and the Room was clean and the beds comfortable and staff very friendly. Breakfast was fantastic one of the best we have ever had in a hotel.would definitely recommend this hotel and would give higher rating if we could. We will definitely stay at this hotel again 👍👍👍

Dear Nicholas, Thank you so much for your fantastic review! We are delighted to hear that you and your family had such a comfortable stay and enjoyed our convenient location, close to Tower Bridge, the Tower of London, and Tower Hill Underground station. It is wonderful to know that you were pleased with the cleanliness of your room, comfortable beds, friendly team, and especially our breakfast, which you described as one of the best you have had in a hotel. Your kind words mean a great deal to the whole team. Thank you also for recommending us and for saying you would definitely stay with us again. We look forward to welcoming you back to Novotel London Tower Bridge for another excellent stay! Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 2.5/5

Dennis S. Families - Confirmed reviews ALL

This is our hotel of choice when visiting London and have stayed here many times. However we did have an issue with the thermostat in our room on this visit. Unfortunately the thermostat would make a very loud clicking noise every 20 mins or so, as the temperature changed in the room. Overall this is a small issue, but it did result in a bad nights sleep for everyone in the room as it was loud enough to disturb us all throughout the night. Everything else in the hotel was positive, but this did cause us discomfort.

Dear Dennis S., Thank you for your continued patronage of Novotel London Tower Bridge. We sincerely appreciate you taking the time to share your feedback regarding the air-cooling system and the loud clicking noise you experienced during your recent stay. We are truly sorry to hear that this issue disrupted your sleep and affected your overall comfort. We fully understand how important a quiet and comfortable room is, particularly when our guests are staying with us to rest and recharge. Please accept our sincere apologies for the inconvenience caused. We regret that this aspect of your stay did not meet the standards of comfort and service that we strive to provide. Your feedback is greatly appreciated and will be shared with our relevant teams so that the issue can be addressed and prevented from affecting future guests. We are pleased to hear that, despite this inconvenience, you found the rest of your stay enjoyable. We sincerely hope to have the opportunity to welcome you back to Novotel London Tower Bridge and provide you with the comfortable and restful experience you deserve. Kind regards, Olabisi Opasanya Front office Manager Novotel London Tower Bridge

Customer review rating 3.5/5

Mike S. Couples - Confirmed reviews ALL

We had a room that overall was fine however having a hand basin outside the bathroom area next to the bed area is very bothersome and not practical. Seems style is more important than functionality. Also some towel hooks on the door or somewhere in the bathroom would be useful for used towels. Seems Minor but practically there are some objectionable issues.

Dear Mike S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our great location and the cleanliness of your accommodation. However, we regret that the layout of your room did not meet your expectations and that you found the lack of towel hooks to be an inconvenience. We value your comments, as they help us enhance our guest experience. Your insights will be taken into consideration as we continuously strive to improve our facilities. Thank you once again for your review. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Beverley M. Couples - Confirmed reviews ALL

We had three nights booked at the hotel. We checked our bags in early. All staff were helpful, polite, friendly. The location is perfect for exploring Tower of London, Borough Market, South Bank, Spitalfields etc etc and so close to Tower Hill if you want to venture further. The room was on the 7th floor. Clean and well equipped and the water station outside the lift was an added convenience. We didn’t use the restaurant facilities as we were meeting up with friends and family but it looked busy and a nice menu.

Dear Ms M., Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our excellent location and found your room spacious, comfortable, clean and well equipped. It is wonderful to know that our location made it easy for you to explore different locations. We are especially pleased that our team made such a positive impression throughout your stay. Your kind comments about their helpfulness, politeness and friendliness are greatly appreciated and will be shared with the whole team. We are also glad that you found the water station outside the lift a useful added convenience. Thank you once again for choosing Novotel London Tower Bridge. We hope to have the pleasure of welcoming you back on your next visit to London. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Malcolm M. Business - Confirmed reviews ALL

always a good stay, comfortable, good service. Location works really well for me too.

Dear Mr M., Thank you very much for your wonderful feedback. We are delighted to hear that you consistently enjoy your stays with us and that our comfortable rooms, good service and convenient location continue to meet your expectations. It is especially pleasing to know that you enjoyed your room, comfortable bed and shower, as well as our breakfast selection. We are also grateful for your kind mention of the team member behind the bar. We will certainly share your appreciation with our team and do our best to identify him so that he can receive the recognition he deserves. We look forward to welcoming you back to Novotel London Tower Bridge for many more enjoyable stays. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 1.5/5

Tahlia L. Couples - Confirmed reviews ALL

I am an Accor partnership member and have stayed countless times across the Accor group, so I was particularly disappointed by our experience at this hotel. This was our first time in London, and unfortunately, it will also be our last stay at this particular property. There were several cheaper Accor hotels available, but we specifically chose this one because we believed that paying more for a 4-star hotel would mean a higher standard of service and customer care. Sadly, that was not the case. I have never stayed at a hotel advertised as 4-star that provided such a poor level of customer service. In my opinion, this is a 3-star hotel at best, and the only reasons it deserves that rating are the well-maintained rooms and its convenient location. We were moving from Australia to London, which I clearly mentioned in my reservation notes. Upon check-in, the gentleman assisting us was neither friendly nor particularly attentive. We had approximately 170 kg of luggage with us and asked if someone could assist us getting it to our room. We were told that the hotel does not provide that service. We struggled to get our luggage to the elevator ourselves, until I eventually went back to the front desk and explained that we genuinely needed assistance. He reluctantly agreed to help us load the luggage into the elevator, but then immediately returned to the front desk. There were other staff members around at the time, so it was difficult to understand why no one could properly assist us. Ultimately, we were still left to get approximately 170 kg of luggage from the elevator to our room ourselves. After the initial response, I certainly wasn’t going to ask for help again. For a hotel charging a premium over other Accor properties, I expected a significantly higher standard of service. Unfortunately, the experience did not come close to what I would expect from a 4-star hotel or from the Accor brand. I would not recommend this particular Accor property to fellow Accor members, especially if attentive service and value for money are important to you. There are cheaper Accor options where, based on this experience, you may receive a much better overall stay.

Dear Tahlia L., Thank you for taking the time to share your feedback with us. We were genuinely disappointed to learn that your experience did not meet your expectations, particularly as this was your first visit to London. We fully understand how frustrating and overwhelming it must have been to manage a significant amount of luggage after your journey, and we are sincerely sorry that you felt unsupported upon arrival. We would, however, like to clarify our luggage policy. Our hotel does not provide a concierge or luggage-carrying service, and our staff are therefore unable to carry guests’ luggage. We do provide a luggage trolley at reception to assist guests with transporting their belongings more easily. We appreciate that, with approximately 170 kg of luggage, this may have been particularly difficult, and we are sorry that the available arrangements did not make your arrival as comfortable as it should have been. We also sincerely apologise that our team did not clearly explain this policy at check-in. While we must remain consistent with our hotel policy regarding luggage handling, we recognise that the situation could have been handled with greater empathy and clearer communication. We are especially sorry to hear that this experience has left you feeling that you would not wish to return to our hotel. We truly hope that this incident will not define your overall impression of us or prevent you from giving us another opportunity in the future. We would be very pleased to welcome you back to London and hope that, should you choose to stay with us again, we can provide you with the warm and positive experience we aim to offer every guest. Once again, please accept our sincere apologies for the disappointment and frustration caused. Kind regards, Best regards, Olabisi - Opasanya Front Office Manager Novotel London Tower Bridge

Other web-users rate our hotel

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  • 19 reviews 7.7/10 WiFi
  • 930 reviews 8.7/10 Breakfast
  • 787 reviews 7.4/10 Comfort
  • 695 reviews 8.2/10 Cleanliness
  • 17 reviews 9.7/10 Sustainability

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