Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.7/5 2,507 reviews

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Novotel London Tower Bridge - Image 1
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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,507 reviews

TripAdvisor Rating  4.0/5  3,859 reviews

Certificate of excellence 2024

No charm but does the job for business stays

TripAdvisor rating 4.0/5

Carolina Z TripAdvisor review

Stayed here for work back in September 2024. Good location, even for tourism as it is close to St Paul’s, London Bridge and Tate …Breakfast is simple but OK, and staff is friendly. Room decoration has no charm, but that is typical for Novotel. I also had dinner at the brasserie connected to the hotel and it was fine… nothing spectacular…Had an amazing bathtub in my room and very comfy beds, and I slept super well. If you want charm, don’t go there. If you want easy and convenient, this can be a good place to go.

Another great stay !

Customer review rating 5.0/5

Heather R. Business - Confirmed reviews ALL

Nothing is too much trouble - especially with me having dietary requirements at breakfast. Room spotless - check in seamless !

Great location, wonderful staff, delicious breakfast

Customer review rating 5.0/5

N. Business - Confirmed reviews ALL

Loved it! STaff was super helpful and very friendly. Locaiton was super: right next to the conference venue, 1 min walk from Tower Hill station, right by the Thames (The Tower, Tower Bridge), walking distance to the City, Southbank etc.

good overall service.

Customer review rating 4.0/5

Jenny C. Business - Confirmed reviews ALL

Staff are polite and efficient. Little waiting time. The only incident is the firm alarm which was on for 30 min in the middle of the night, and there were no indication/ explanation instantly from hotel. Only receive a letter in the morning

Premier Inn style but with a Premier price tag

Customer review rating 1.5/5

Paula G. Business - Confirmed reviews ALL

Whilst the room was clean and comfortable the lack of creature comforts is severely lacking i.e: Empty water bottles which the customer is required to go and fill; So few tea bags I had to call for supplies; No conditioner in room, requiring another call; and. Have to use a QR code to do anything or when it doesn't work have to go down to the lobby. No cutlery on breakfast tables had to chase around for some. I realised I had no water after I'd got ready for bed. Was not prepared to go out in my nightwear to get some and woke up very dehydrated. The room was stifling hot and no facility to turn the heat down so had to have the window open all night and the noise made it difficult to sleep. I really hated my stay and felt very uncared for by Novotel. As a corporate client that comes to stay quarterly with several colleagues the hotel's policies are not good enough.

Dear Mrs G., Thank you for taking the time to share your recent experience at Novotel. We are deeply sorry to hear that your stay did not meet your expectations, and we sincerely regret any discomfort or inconvenience you faced. At Novotel, we strive to provide a welcoming and comfortable experience for all our guests, so it is disappointing to hear that certain aspects of your stay fell short. Please rest assured that your concerns will be addressed with our team. We are reviewing our policies and service offerings to ensure future stays are more convenient and comfortable. As a valued corporate client, your satisfaction is extremely important to us, and we truly regret that we fell short on this occasion. We hope you will consider giving us another opportunity to restore your faith in Novotel. If you would like to discuss your experience further or have specific requests for future stays, please don’t hesitate to reach out directly. Sincerely, Giada, Guest relations

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Other web-users rate our hotel

  • 1,752 reviews 9.8/10 Location
  • 1,696 reviews 7.9/10 Room
  • 1,696 reviews 9.2/10 Service
  • 24 reviews 6.2/10 WiFi
  • 1,021 reviews 9/10 Breakfast
  • 847 reviews 7.4/10 Comfort
  • 684 reviews 8.5/10 Cleanliness
  • 266 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.