Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,911 reviews

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Novotel London Tower Bridge - Image 2
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Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

Book this hotel
Room 1

A modern spacious room with Queen bed, rain head shower, LCD TV 49in, free high-speed WiFi, Nespresso machine, mini fridge and complimentary water, hair dryer, iron, safe, tea and coffee making facilities, Novotel amenities. Up to 2 adults and 2 Children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 48'/122 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)

Open plan room located on the top floors with queen size bed, rain shower, LCD TV 55in, mini fridge and complimentary water, free WiFi, hair dryer, iron, safe, tea and coffee making facilities, Nespresso machine, bathrobe, slippers. Up to 2 adults

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk

An unforgettable experience. Spacious and well designed, comfortable living room with convertible sofa, 1 bedroom with open bathroom. Two flat screen TV's, bathrobes and slippers, Nespresso machine and mini fridge. For 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 203 rooms
  • 9 rooms for people with reduced mobility
  • 17 connecting rooms
  • 203 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Business

6 Meeting rooms

Family

Services for children

  • Board games available

Well-being

In Balance

  • On site
  • Hammam
  • Sauna room

Sports and leisure

Gym

  • On site

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Cooking style
European
Capacity
100
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,911 reviews

Customer review rating 1.5/5

Rudiger R. Business - Confirmed reviews ALL

Dear Mr. R., Thank you for taking the time to share your feedback with us. I noted your comments regarding the overall experience of the room. We sincerely apologize that the standard of the accommodation did not fully met your expectations. Furthermore, I understand that the details you mentioned can have an impact on the overall comfort and impression of a stay and we regret that they contributed to your disappointment. On a positive note, I am pleased to hear that you found our team pleasant and that your arrival and departure experiences were positive. Your kind comments regarding our colleagues are very much appreciated. We hope to have the opportunity to welcome you back again and provide you with the experience you have come to expect from us. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Simona M. Families - Confirmed reviews ALL

Dear Simona M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and the staff to be helpful and friendly. Your insights regarding the breakfast and our environmental initiatives are appreciated. We also value your suggestion about the skip the room cleaning policy and its relation to reward points; this feedback will be taken into consideration as we continue to enhance our guest offerings. We hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Christopher T. Couples - Confirmed reviews ALL

Dear Christopher, Thank you for taking the time to share your feedback with us, and also for choosing to stay with us on several occasions over the years. I am particularly sorry to hear about your experience during breakfast. We sincerely apologize for the situation you experienced in the restaurant, as ensuring that all our guests can enjoy a comfortable breakfast is a priority for us. We take your comments seriously, and your feedback will be shared with our restaurant team for their attention. On a positive note, I am pleased to hear that you enjoyed the breakfast itself and that our team was able to accommodate your partner's dietary requirements. Thank you also for your honest comments regarding the room design. We understand that these features may not work equally well for everyone, and we are sorry if they became an inconvenience during your stay. Rest assured, that your feedback is valuable to us. We hope to have the opportunity to welcome you back again and provide you with the experience you have come to expect from us. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Jason S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your room and our breakfast. It is particularly pleasing to know that you were satisfied with all aspects of your stay and that our team helped make your experience a memorable one. We look forward to welcoming you back to Novotel London Tower Bridge in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Lisa M. G. Business - Confirmed reviews ALL

Dear Lisa M. G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and received friendly service from our staff. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Dear Mr. R., Thank you for taking the time to share your feedback with us. I noted your comments regarding the overall experience of the room. We sincerely apologize that the standard of the accommodation did not fully met your expectations. Furthermore, I understand that the details you mentioned can have an impact on the overall comfort and impression of a stay and we regret that they contributed to your disappointment. On a positive note, I am pleased to hear that you found our team pleasant and that your arrival and departure experiences were positive. Your kind comments regarding our colleagues are very much appreciated. We hope to have the opportunity to welcome you back again and provide you with the experience you have come to expect from us. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Simona M. Families - Confirmed reviews ALL

The hotel is your average Novotel but the staff were incredibly helpful and friendly. Breakfast was ok, not overcrowded and good variety. Appreciated the free water fountains, good for the environment. The skip the room cleaning is good, but should be compensated with more reward points, after all is a lesser service that must be compensated with either less costly rooms or more benefits.

Dear Simona M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and the staff to be helpful and friendly. Your insights regarding the breakfast and our environmental initiatives are appreciated. We also value your suggestion about the skip the room cleaning policy and its relation to reward points; this feedback will be taken into consideration as we continue to enhance our guest offerings. We hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Christopher T. Couples - Confirmed reviews ALL

Have been here multiple times since Covid and have always enjoyed it. This time it was a little flat. It feels like a lot of cost-cutting dressed up as environmentally friendly projects has been put in place. Restaurant staff were stressed and openly discussing concerns with each other at breakfast whilst serving which was not good to hear. The bar was unusually quiet if not downright dead. Breakfast itself was pleasant and staff had no problems supplying food for my coeliac partner which was great. Room was okay - personally don’t like the wall-less bathrooms, especially as the lighting for those of us who shave isn’t particularly good. Also gap over toilet door means guaranteed disturbance for other room occupant at night.

Dear Christopher, Thank you for taking the time to share your feedback with us, and also for choosing to stay with us on several occasions over the years. I am particularly sorry to hear about your experience during breakfast. We sincerely apologize for the situation you experienced in the restaurant, as ensuring that all our guests can enjoy a comfortable breakfast is a priority for us. We take your comments seriously, and your feedback will be shared with our restaurant team for their attention. On a positive note, I am pleased to hear that you enjoyed the breakfast itself and that our team was able to accommodate your partner's dietary requirements. Thank you also for your honest comments regarding the room design. We understand that these features may not work equally well for everyone, and we are sorry if they became an inconvenience during your stay. Rest assured, that your feedback is valuable to us. We hope to have the opportunity to welcome you back again and provide you with the experience you have come to expect from us. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Jason S. Couples - Confirmed reviews ALL

Quick check in, lovely room and delicious breakfast

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your room and our breakfast. It is particularly pleasing to know that you were satisfied with all aspects of your stay and that our team helped make your experience a memorable one. We look forward to welcoming you back to Novotel London Tower Bridge in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Lisa M. G. Business - Confirmed reviews ALL

Staff were friendly, room comfortable and a good temperature. Enjoyed my short stay.

Dear Lisa M. G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and received friendly service from our staff. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Omer M. Couples - Confirmed reviews ALL

Warm welcoming and a lovely welcoming letter with candy was a special touch. I liked the room, it was spacious with comfortable bed. It was walking distance to HOHO buses and tower bridge and London Bridge which is fantastic for those who love these places. Quiet area with security around. However our internet locations were around Oxford St. so we took transportation to get there every day but it's quite easy and fast so not a big deal. Breakfast was just fine but no live kitchen.

Dear Omer M., Thank you for sharing your experience at Novotel London Tower Bridge. We are pleased to hear that you enjoyed the spacious accommodations and appreciated the warm welcome. It is delightful to know that our location suited your needs for exploring nearby attractions. We acknowledge your comments regarding the breakfast options and the lack of a live kitchen. Your feedback is valuable to us as we continuously strive to enhance our services. We hope to have the pleasure of welcoming you back in the future for another comfortable stay. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

J. A. F. J. Business - Confirmed reviews ALL

Comfortable stay after long days of meetings

Dear J., Thank you for your kind feedback regarding your stay at Novotel London Tower Bridge. We are delighted to hear that you found our location convenient and enjoyed A. comfortable experience after your meetings. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Christophe D. D. M. Business - Confirmed reviews ALL

Well located and on demand at the desk I have received a quiet room situated on the count inner courtyard

Dear Christophe D. D. M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location and enjoyed a quiet room in the inner courtyard. Your satisfaction is important to us. Goodbye and best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Luca Z. Business - Confirmed reviews ALL

good location, excellent stay, kindness of people. They offered me the choice to earn points avoiding room cleaning. Good breakfast

Dear Luca z., Thank you for your kind feedback regarding your recent stay at Novotel London Tower Bridge. We are pleased to hear that you enjoyed our location, the kindness of our staff, and your breakfast experience. We appreciate your mention of our sustainability initiative regarding room cleaning options. Goodbye and best regards, Novotel London Tower Bridge.

Customer review rating 5.0/5

Niamh B. Friends - Confirmed reviews ALL

We stayed for two nights in September 2026. The staff were excellent, kind and attentive. The room was spotless, with a very comfortable bed and great shower and bathroom. There was a fridge and a safe in the room as well, which is always helpful. We had breakfast both mornings and had some delicious food, including gluten free croissants, toast and granola for me as I am coeliac. Overall a wonderful experience, I would definitely stay here again.

Dear Niamh, Thank you so much for taking the time to share such wonderful feedback following your recent stay. It is a pleasure to hear that you enjoyed our friendly and attentive team, spotless room, comfortable bed, and excellent shower and bathroom. We are especially delighted that you appreciated our breakfast selection and that the gluten-free options helped make your mornings enjoyable and worry-free. We are also pleased that our reusable glass bottles and refill stations contributed positively to your stay and our sustainability efforts. Your feedback regarding the availability of information about in-room fridges is also very much appreciated, and we will take this into consideration as we look for ways to make the booking experience even clearer for our guests. Thank you once again for your kind recommendation and for choosing to stay with us. We would be delighted to welcome you back to Novotel London Tower Bridge on your next visit to London. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Laura N. Solo - Confirmed reviews ALL

I had a truly great experience, even though I booked the room on the same day as my arrival. Our room was super comfortable, with great amenities, and the staff was also very lovely. The location of the hotel was also amazing, you could just walk out to Tower Bridge or go anywhere easily by public transport.

Dear Laura, Thank you very much for sharing your wonderful review. We are delighted to hear that you had a truly great experience, especially with the comfort of your room, our amenities and the warm service provided by our team. It is also fantastic to know that you enjoyed our convenient location and found it easy to explore Tower Bridge and the rest of London. We hope to have the pleasure of welcoming you back to Novotel London Tower Bridge on your next visit to London. Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.5/5

Tim B. Couples - Confirmed reviews ALL

Excellent room and breakfast. Location could not be better for the Merchant Navy Day Commemorative Day Service on 6 September with preparations starting at 7 am.

Dear Mr B., Thank you very much for taking the time to share your wonderful feedback following your recent stay. We are delighted to hear that you enjoyed your excellent room and breakfast. It is lovely to know that our location helped make your visit more enjoyable and that our location was particularly convenient for attending the Merchant Navy Day Commemorative Day Service. We are also pleased to hear your kind comments about our team and that you found our staff pleasant and helpful. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Novotel London Tower Bridge in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 3.5/5

Asish A. Families - Confirmed reviews ALL

I booked a suite for the stay. The ensuite bathroom was a bit of let down. Otherwise it was okay.

Dear Mr A., Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our convenient location, breakfast selection, and the service provided by our team. Additionally, rest assured that we always aim to provide a comfortable and enjoyable experience for our guests and do apologize that the ensuite bathroom in your suite did not meet your expectations. We hope to have the pleasure of welcoming you and your family back in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Robert Z. Couples - Confirmed reviews ALL

Amazing

Dear Robert Z., Thank you for your positive feedback regarding our location, room quality, and staff service. We are delighted to hear that you had an enjoyable stay with us and appreciate your kind words. best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Chris C. Couples - Confirmed reviews ALL

Modern bright hotel

Dear Chris C., Thank you for your kind words regarding our location and modern facilities. We are pleased to hear that you enjoyed your stay at Novotel London Tower Bridge and appreciate your feedback. Goodbye, and we look forward to welcoming you back in the future. Sincerely, Novotel London Tower Bridge

Customer review rating 4.5/5

Austin R. Families - Confirmed reviews ALL

Stayed at this Novotel for two nights to attend a wedding in London. Room was very comfortable and all the staff we dealt with were very pleasant and helpful.

Dear Austin R., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff helpful. Your comfort during your stay is our priority, and we appreciate your positive remarks. Goodbye and best wishes, Novotel London Tower Bridge

Customer review rating 3.5/5

Aniket S. C. Business - Confirmed reviews ALL

I won’t say it was a great experience unlike my experience with other Accor group hotels. Rooms were of decent size for 2 adults. I didn’t like the breakfast assortment and could include more vegetarian options including a basic omelette station with some international menu. The listed hotel rates were higher than rack rate when I checked in and felt cheated as Accor site claims to offer best pricing. Cleaning of rooms should be improved as the kettle was dusty, more water bottles should be provided for filling

Dear Aniket S. C., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel London Tower Bridge. We are pleased to hear that you appreciated our central location and the generous size of your room. We are, however, sorry to learn that certain aspects of your experience did not meet your expectations, particularly in relation to the breakfast selection and the cleanliness and condition of some of the in-room facilities. We have taken note of your comments regarding the variety of vegetarian options available at breakfast, as well as your observations concerning the kettle, and we will ensure these are shared with the relevant teams for further review. We would also like to clarify that, as part of our efforts to provide convenient and sustainable alternatives for our guests, we have a filtered water machine available on every floor. This allows guests to easily access fresh, filtered drinking water throughout their stay. We also acknowledge your comments regarding the overall pricing and appreciate you bringing this to our attention. Your feedback is valuable to us, and we will share your observations with our management team as part of our ongoing commitment to reviewing and improving our guest experience. Thank you once again for your constructive feedback. We sincerely appreciate your comments and hope to have the opportunity to welcome you back to Novotel London Tower Bridge and provide you with a more enjoyable experience in the future. Best regards, Olabisi Opasanya Front Office Manager Novotel London Tower Bridge

Customer review rating 5.0/5

Malcom M. Friends - Confirmed reviews ALL

friendly and efficient staff

Dear Malcom M., Thank you for your kind feedback regarding our location and the service provided by our staff. We are pleased to hear that you had a positive experience during your visit to Novotel London Tower Bridge. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Ian G. Business - Confirmed reviews ALL

Great location, great service, friendly staff, clean hotel

Dear Ian g., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, service, and the cleanliness of our hotel. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Frances M. Business - Confirmed reviews ALL

Last week I spent 4 nights at the Novotel, Tower Bridge for work and found the room and bed very comfortable and peaceful.

Dear Frances M., Thank you for your kind feedback. We are delighted to hear that you found our location convenient and enjoyed a comfortable stay. It is our aim to provide a peaceful environment for all our guests. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,740 reviews 9.8/10 Location
  • 1,614 reviews 7.7/10 Room
  • 1,847 reviews 9.1/10 Service
  • 19 reviews 7.7/10 WiFi
  • 930 reviews 8.7/10 Breakfast
  • 787 reviews 7.4/10 Comfort
  • 695 reviews 8.2/10 Cleanliness
  • 17 reviews 9.7/10 Sustainability

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