Novotel London Tower Bridge Hotel 4 stars

We came along for our daughter's birthday travelled from Newcastle. Jessica had balloons a card and a cake waiting for her. It was wonderful. The room was clean, wonderfully set out, comfortable - very easily the best hotel we have stayed at. Breakfast was fantastic as well - all around a fantastic stay we WILL be back!

An excellent location with good travel connections very nearby. A comfortable, clean bedroom and hotel in general - friendly, helpful staff. Breakfast excellent and tables cleaned very frequently.

I was attending a retirement party in the building opposite. I use Accor hotels regularly for overnight stays in London and tend to choose based on where I need to be / availability. Service is always good and the accommodation is of a high standard.

We were greeted and welcomed through out by very helpful staff. But our room which was supposed to be a superior room let down our stay. There were dents in the door and stains on the carpet. We normally have the tea and coffee topped up each day but we felt we had to go and ask for this to be replenished,This apparently was due to Covid. We had 1 Bath sheet and 1 Bath towel between 2 of us when we arrived. We tried to use the lift and stairs that were closest to our room and signposted as available, The lift wasn't working so we had to use the stairs only to find out that the door to the lobby was locked at the bottom anyway. I don't feel that our stay and room reflected the price that we paid for which was a superior room. The room let down the overall experience I'm afraid.

Stayed in the tower hill hotel for two nights. We found the hotel to be well located and easy to access from public transport. The hotel was clean and bedrooms provided everything you required. The only issue I had was, the air-conditioning was ineffective. Staff were extremely welcoming and polite. Food was good, breakfast offering a good varied selection. Would definitely stay again and would have no issue recommending to others.

On arrival at the hotel I was informed that my booking for myself and my family had been cancelled. No notification or explanation other than it was a system generated cancellation. We were “offered” more expensive rooms which I had no option but to take. There was only one towel in a 2 person room and the shower leaked. I will not be returning to Novotel.

Generally satisfied with visit but annoyingly couldn't get the TV to work.

Everything about the experience as stay was good. I and my events company will be back.

Nice hotel, good location near the Tower of London and Tower Hill tube station. Excellent hotel if you are in the city of London.

Stayed here for one night, was given a joining room so could hear everything my neighbours were doing! Very uncomfortable night! TV Remote control did not work, requested to be changed but was told it could not be. The room was clean and the location is perfect, but the above two points let the hotel down.

First stay since 18 months... really good to be there at Novotel!

Only problem was the noise from main street not very good sound proofing

It fantastic experience exactly what I was looking for. It was my wife birthday and the team made her birthday even more special.

Good clean and well designed room with all the necessary facilities. Comfortable bed, good shower. Good breakfast with excellent choice of hot and cold food. Only negatives slight odour of drains in bathroom (appeared to be badly designed trap on shower) and glass fronted fridge light came on several times at random. But these were minor issues in an overall good stay.

The hotel is located in a very convenient location, just a stone throw away from the Tower Hill Station. Rooms are clear and hygienic. Staffs are nice and attentive. Will definite choose this hotel again when traveling to London