Novotel London Tower Bridge

Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.5/5 1,506 reviews

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Hotel extras

  • Close to central London transport links

  • Walking distance to tourist attractions

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KEEPERS KITCHEN & BAR

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Our accommodation(s)

All rooms are spacious and comfortable, with some boasting views of The Shard or the Tower of London. All rooms feature USB ports, free Wi-Fi and Google Chromecast TVs, so you can settle in and feel at home. Free mineral water and tea and coffee-making facilities mean you can stay refreshed throughout your stay. Dedicated desks, quiet rooms and lots of natural light make focusing on work easy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,506 reviews

TripAdvisor Rating  4.0/5  3,710 reviews

Nice room, good location.

Customer review rating 4.0/5

Aa Families - Confirmed reviews ALL

Very happy with our stay - a bit awkward though, the staff in the resteraunt asked us where are we from ( which is ok), we told him that we are from HK, then we are followed with the question of whether we think HK is part of China. Just want to relax and didn't expect to be put under political pressure. I guess it is just an insensitivity in his part. Otherwise we are very happy

Dear Mr Nga Li L., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. I was delighted you enjoyed our central location and you found your room to be comfortable. I am so sorry to read there were some issues with the restaurant, I do hope you spoke with the team about it. Hopefully we will welcome you back to us in future. Sincerely, Samanta Forte Guest Experience Coordinator

Uncomfortable

Customer review rating 1.5/5

Hlavin Business - Confirmed reviews ALL

The heating was unbearably hot in the room. I raised this twice with concierge and was provided with a fan which did not help. It was not possible to open the window more than a couple of inches which I was told was due to health and safety. Shame because I have stayed in the hotel a number of times in the summer months with no issues but I will not be returning given the terrible quality of sleep.

Dear Helena, Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Argenis Urdaneta Front Office Manager

good stay

Customer review rating 4.5/5

Nick B. Business - Confirmed reviews ALL

As unusual the rooms and service were great

Dear Nick, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Argenis Urdaneta Front Office Manager

Well located as solo traveller

Customer review rating 4.5/5

Nurse S. Solo - Confirmed reviews ALL

Nice, quiet room. Hotel is just around the corner from the Tower Hill tube station which made me feel really safe as a solo female traveller. Easy and cheap access from Heathrow Airport via Piccadilly and district Lines although I did check my large bag at the airport as I knew there were stairs to navigate. Great location to walk along the Thames Walk to Borough Market, one of my favourite places in London. Only comment was that the bar was incredibly noisy and as it was open plan downstairs, becomes part of the restaurant so no chance of a quite meal. There is a very large TV screen in the bar area that is adjacent to the restaurant and unfortunately England was playing in the Football World Cup so there were drunk and loud patrons chanting. I did use the bar/restaurant on other days but the noise does still drift into the restaurant. Food was good, average London prices. The late check out of 12 noon (great for those checking out) does make it a late check in of 3pm and I did have to wait until then for my room to be ready. If you arrive on an early international flight like I did it would probably pay you to opt for early check in.

Dear Amanda, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Argenis Urdaneta Front Office Manager

The place we love to stay in london

Customer review rating 4.5/5

Brian P. Couples - Confirmed reviews ALL

We arrived early and our room was ready which was a bonus as we needed to be in the strand by 1.30. The room was perfect a little bit of noise outside late at night but we are in London. Breakfast was good as usual and staff as helpful as ever .

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Argenis Urdaneta Front Office Manager

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Other web-users rate our hotel

  • 1,244 reviews 9.8/10 Location
  • 1,365 reviews 7.4/10 Room
  • 1,211 reviews 9/10 Service
  • 15 reviews 8/10 WiFi
  • 758 reviews 9.2/10 Breakfast
  • 564 reviews 8.1/10 Cleanliness
  • 232 reviews 9/10 Vibe

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