Novotel London Tower Bridge 4 stars
Customer review rating (ALL Rating) 4.5/5 819 reviews
ALLSAFE approved hotel
203 modern guest rooms with connecting rooms available
In central London with easy access to tourist attractions
Sauna and Hammam to relax after a day of sightseeing
Facilities for disabled guests and parking only 5 minutes away
Hotel Bar & Restaurant with European cuisine
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
10 Pepys Street
EC3N 2NR LONDON
BY BUS: 15 Tower Hill
TOWER GATEWAY STATION: DLR Tower Gateway
TOWER HILL TUBE STATION: District/Circle Tower Hill
GATWICK At 60km / 37 miles
HEATHROW At 60km / 37 miles
LONDON CITY APT At 8km / 5 miles
DOVER At 100km / 62 miles
DISTRICT LINE TOWER HILL STATION At 0km / 0 miles
FENCHURCH STREET At 0km / 0 miles
LONDON BRIDGE At 5km / 3 miles
LONDON ST PANCRAS At 3km / 1 miles
Check-in from - Check out up to
Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
100% genuine reviews from our guestsFind out more
Good City of London location.
Customer review rating 4.5/5
Alec E. Business - Confirmed reviews ALL
Helpful staff and exactly what is expected from Novotel brand.
Not a 4-star but a 2-star hotel.
Customer review rating 1.5/5
K Business - Confirmed reviews ALL
Check in: I struggled with my suitcase and the front desk/bell saw me almost trapped in the revolving door. They said watch out, and didn't offer help. Room: horrible. There was a plumbing issue and I woke up every time upstairs use their shower, like early from the morning to the late evening. The sink was clogged. It smelled like sewer every time water drains so I needed to close the lid and use it with dirty water in the sink. This may happen at a motel but not at a 4-star hotel. Service: I needed to message multiple times to get some help. They couldn't fix some of them, like sewer smell, but didn't confirm they fixed them or offer alternative solutions.
Dear Ms. F., I hope you and your family are well and safe. Thank you for your email and I am sorry for not getting back to you sooner. I really do appreciate your feedback as it is only through comments such as your own that we are truly able to gauge how our Guests perceive our services and facilities. We are sorry to hear that there had been an issue with the plumbing. Please accept our sincere apologies as this is not the usual level or standards that we aim to achieve. As I am very keen to turn the situation around and to restore your faith in our brand, I would like to make it right and I have sent you a separate email. We hope that in the future you will allow us another opportunity to accommodate you at Novotel London Tower Bridge and please be assured that the relevant departments have been made aware of the issue you experienced. Once again, thank you for taking the time to share with us your valuable feedback. Yours sincerely, Leonardo Morales Front Office Manager
Very nice stay
Customer review rating 4.0/5
Loyalty M. Couples - Confirmed reviews ALL
The hotel is very well situated. Very close to Tower Hill tube station. The room was very comfortable, clean and quiet. The only comment I have is that the breakfast tables and chairs weren't cleaned properly in-between guests.
Great location when visiting London
Customer review rating 4.5/5
Claire M. Families - Confirmed reviews ALL
Lovely clean hotel, very helpful staff, great breakfast choices. Will be back!
Amazing room facility, well located, very friendly staff.
Customer review rating 5.0/5
Runita M. Couples - Confirmed reviews ALL
Will definitely come back, it was a last minute booking for us and the staff accomodated it for us very well.
Dear Runita, Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Administration and Sales Office Manager
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