Novotel London Tower Bridge Hotel 4 stars

Great location next to tube station, plenty of amenities and attractions close by. Hotel well set up and staff friendly and helpful.

Very polite and efficient welcome at arrival then handed the key card to a beautiful room with the best shower I have ever experienced. I will be back!

The checking and out was quick and efficient. Staff were incredibly friendly

I had the most gorgeous room, the hotel was filled amazing stuff which made my stay so enjoyable. The breakfast was amazing and it all over was an amazing experience :))

First trip to London with our boys. Location of hotel was wonderful, so near underground, tower bridge and restaurants. Clean, well decorated, quiet with great customer service.

Hospitality was great. Room was superb. Service was quick. Would stay again. Wide & I were very pleased with our stay here. All round great weekend. Thank you

It is a clean hotel,friendly staff only thing we don’t like we want bottle opener and they didn’t give us so have to bring our drinks to the restaurant we’d found it bizarre

Great hotel, great location. Had problems getting into the room due to a faulty door reader which meant several trips back to reception but well dealt with by the staff there.

We stayed here previously and really like the hotel and the location. The room was very clean and quiet at night. We ate lunch on arrival in the restaurant and breakfast each morning. The service and food in the restaurant were both good and very well done within the current restrictions. Staff cleaning of the tables was excellent and waiting staff here and in the bar were really friendly and efficient.

On arrival staff had located our family rooms together. The rooms are very modern with excellent beds and bathrooms. The staff are very friendly and accommodating.

The hotel was lovely and was ideally situated for the Tower of London. We used the tube station at Tower Hill ( 2 minutes away ) to explore London, including St Pauls, Buckingham Palace, London Zoo and the Science Museum. The staff at the hotel were super friendly and the breakfast was fantastic. When we checked in we were delighted to have been allocated a room on the 7th floor with a good view of the Tower of London. However, we had the worst nights stay I have ever had in a hotel in the UK in over 25 years ! There was a constant noise from some sort of ducting / ventilation system in the roof ( our room was on the top floor ) which kept us awake the vast majority of the night. We contacted reception and were then moved to a room on the 6th floor which although had no view at least enabled us to gain some much needed rest on the second night of our stay. To be fair, the staff were fantastic but I do feel that guests should be made aware of the issue with the rooms on the 7th floor ( or certainly the one allocated to us ) prior to, or at the time, of booking as it was obvious that the staff and hotel are aware of this issue.

My mum became ill on the 2nd/3rd night and ended up having an ambulance to the hospital where she stayed for 5 days. When she became ill the hotel let me stay in her room and allowed her friend who was originally sharing with her, move to another room for the evening free of charge. The staff were helpful and caring throughout. Prior to the illness the rooms were excellent and very clean.

It was my son’s birthday and the staff had prepared a little surprise for my little one: the room was awaiting for us with with balloons, a cake and a beautiful card! It has made my son’s 9th Birthday special…. Very happy boy, pleased mom!

I was not quite sure what to expect for a mid-global pandemic stay. I found that the hotel was spotlessly clean, and the WhatsApp request system worked really well - the staff were attentive and went the extra mile to ensure that guests had a good stay. Very impressed and would stay again.

Poor service and cleanliness of room a disgrace, Carpet stained and dust around carpet edges. No answer from Room Service, eventually went out for a meal despite being tired. Cleaners left bag of rubbish outside room which was left until evening when we had to ask Reception for it to be removed. On the whole we would not stay at this hotel again. Paid £292 for two nights and now wished we had booked Double Tree which was cheaper!! Disappointing. Unfortunately we cannot recommend this Novotel Hotel.