Novotel London Tower Bridge Hotel 4 stars

Very nice and quiet hotel in a perfect location. Absolutely friendly staff and the Hotel decorations are brilliant. The only thing which could be improved is the breakfast.

This Novotel is my hotel of choice when I am staying in London for work. I never feel uncomfortable staying here on my own. Rooms are great and spacious but I was treated to an upgrade on arrival this time by the most welcoming team member. The room I was allocated was lovely, on the seventh floor and very modern. Best shower ever!

Almost everything at Novotel was as expected. Very good location, rooms are good. Breakfast and dinner was very good. Unfortunately I'm very frustrated with the following issue. When we were able to access our room at approx. 14.30 hrs. we noticed the plug of the sink was broken and would not come up, hence dirty water in the sink. We reported this problem at the font desk, and the problem would be fixed that afternoon. We went into town and were back at approx. 22.30 hrs. and noticed the dirty water was still in the sink. So I went to the front desk again, where I was promised maintenance would come right up. After waiting for over half an hour I called the front desk when we could expect maintenance. Staff member was very sorry and promised maintenance would come up immediately. Within a minute I was called back that maintenance was not available and that the problem could only be fixed the next morning. So I let staff know I was not very pleased and they offered us another room and 2 free drinks at the bar. It is not the problem with the sink, but all the promises not being kept that frustrates me so much. Would they have mentioned in the afternoon that the problem can only be fixed the next day, I wouldn't be bothered at all, wouldn't even have taken the other room. Please let your staff not make any promises they can't keep. It was your very friendly staff in the restaurant and the bar that has made our stay satisfactory. Would have been a 9 if the issue was handled in a proper way.

Hotel was central to everything we wanted to see and do. Nice and friendly staff and clean room, lobby and dining.

Very fine rooms, good location, easy to find, nice breakfast, kind employees

Prefect place for our weekend. The hotel even placed a box of chocolates in our room as it was a start of celebrations for my retirement.

Friendly reception staff, comfortable room.

Every member of staff was welcoming and helpful. The restaurant has a great vibe and a really good menu. Very different from the hotel restaurants I've stayed in before. The breakfast is great! You could really taste the mushrooms and eggs weren't just warmed up (I love pepper). The variety was amazing - olive bread in a breakfast buffet?? The mattress was really comfortable, the shower spacious and the TV restricted to a sensible level of noise. We loved spending the night with you.

As above

The staff is what really makes the difference. In this occasion it was so pleasant to be recognised and looked after. From the front desk manager to the lady housekeeping. Thank you for all the attention to detail!

While the hotel rooms are a bit dated, the location is excellent, staff are friendly and the value for money (for London) is good.

We had a fantastic time staying in this hotel. From the moment we walked in the staff were lovely and welcoming and the hotel itself was smart and well kept. The only issue we had was a slightly rude housekeeper on the final day, but this was just a minor convenience compared to the rest of the hotel. The room was amazing and well kept. Will definitely be considering this hotel for future trips to london. The location is perfect for travelling and sightseeing

Great location for the start line of my half marathon on Sunday. Room was lovely and spacious and had everything I needed for a pleasant and comfortable stay including biscuits / coffee! I was on the 1st floor which meant that I could hear quite a lot of noise from the Keepers Bar/Restaurant which made it rather challenging to fall asleep early but around 11-midnight it quietened down. Not ideal when you want an early night ahead of a half marathon. I was quite disappointed and surprised that I could hear so much noise. It was largely the sound of chairs and tables moving on the floor which kept me awake. Furthermore, I think the shower was leaking as the carpet by the bed and bedding closest to the shower was soaked. By the time I realised, it was too late to go down to reception (in my pajamas) and change rooms as I needed to get up early for my race the next morning and get to sleep. I did want to raise this as I checked out of the hotel on the Sunday morning but there wasn't anybody at reception and I needed to head off for my race. Overall, I would recommend the hotel but was really disappointed that I was kept awake until quite late which meant I didn't have a good nights sleep. For the price of the room, you expect to sleep well and not have wet carpet beside your bed.

Check in was quick and easy, all staff we encountered were friendly, room was spacious and immaculate. The buffet breakfast was tasty and well stocked and the hotel bar was reasonable for central London. Would definitely stay here again, we loved it.

Great location. Lovely room and bathroom. Helpful staff. Very clean. Lovely bar and kids eating breakfast free is amazing.