Novotel London Tower Bridge Hotel 4 stars

All areas of the hotel were clean and comfortable, the staff were very pleasant and helpful. Located close to both main line and underground stations, it was well located for reaching central London. We had a most enjoyable stay.

Lovely staff always greeting with a positive attitude. the bar staff are very professional, especially a gentleman called Guss has made our experience very plesant when using the bar. Great team!

Staff were very friendly and accommodating. It was very odd to be in the hotel with so few guests and hardly anyone at breakfast or dinner but the hotel felt very safe. We hope things improve soon and would recommend the hotel. The room was maybe a bit expensive given the lack of demand but we did book it initially before COVID.

We were very satisfied with our stay in your hotel. Everything was well clean and sanitising stations everywhere.

I would definitely stay there again. The only feedback is you need and executive lounge especially for the platinum and diamond members.

Very nice and quiet hotel in a perfect location. Absolutely friendly staff and the Hotel decorations are brilliant. The only thing which could be improved is the breakfast.

This Novotel is my hotel of choice when I am staying in London for work. I never feel uncomfortable staying here on my own. Rooms are great and spacious but I was treated to an upgrade on arrival this time by the most welcoming team member. The room I was allocated was lovely, on the seventh floor and very modern. Best shower ever!

Almost everything at Novotel was as expected. Very good location, rooms are good. Breakfast and dinner was very good. Unfortunately I'm very frustrated with the following issue. When we were able to access our room at approx. 14.30 hrs. we noticed the plug of the sink was broken and would not come up, hence dirty water in the sink. We reported this problem at the font desk, and the problem would be fixed that afternoon. We went into town and were back at approx. 22.30 hrs. and noticed the dirty water was still in the sink. So I went to the front desk again, where I was promised maintenance would come right up. After waiting for over half an hour I called the front desk when we could expect maintenance. Staff member was very sorry and promised maintenance would come up immediately. Within a minute I was called back that maintenance was not available and that the problem could only be fixed the next morning. So I let staff know I was not very pleased and they offered us another room and 2 free drinks at the bar. It is not the problem with the sink, but all the promises not being kept that frustrates me so much. Would they have mentioned in the afternoon that the problem can only be fixed the next day, I wouldn't be bothered at all, wouldn't even have taken the other room. Please let your staff not make any promises they can't keep. It was your very friendly staff in the restaurant and the bar that has made our stay satisfactory. Would have been a 9 if the issue was handled in a proper way.

Hotel was central to everything we wanted to see and do. Nice and friendly staff and clean room, lobby and dining.

Poor service and cleanliness of room a disgrace, Carpet stained and dust around carpet edges. No answer from Room Service, eventually went out for a meal despite being tired. Cleaners left bag of rubbish outside room which was left until evening when we had to ask Reception for it to be removed. On the whole we would not stay at this hotel again. Paid £292 for two nights and now wished we had booked Double Tree which was cheaper!! Disappointing. Unfortunately we cannot recommend this Novotel Hotel.

First things first: the hotel is nice, and on a great location. Breakfast is decent. However, the staff was friendly, but more focussed on efficiency than friendliness. My room was nice and spacious, but the shower floor is very slippery and leaks water. There is a message stating that bath mats can be requested at the reception desk, but I only noticed that after I fell and severely injured by shoulder and knee. When mentioning this at the reception desk, on check-out "hmm, sorry bout that" seemed a bit of an easy apology. I couldn't lift my luggage anymore so I strolled out of the lobby with mixed feelings of a good hotel, but still a little rough around the edges. I will look for another one next time, or bring a bath mat.

It’s way too expensive for what you get. I’ve been staying in the Accor hotels for years and this is by far a huge let down for both services and quality of sleep. I’m a platinum guest and go nothing extra whatsoever. I pre-paid my room using my cumulated points + a little extra by card and got charged 3x as much. At the beginning I thought it was just the deposit but it was never sent back. Also, room very extremely noisy. I was expecting much more an a little care given also the type of customer I am. The location is perfect but I highly recommend the double tree or the M just near by. I’ve stayed in both hotels and are by far better.

poor room with no courtesy elements; air going through the window at night and breakfast in the room arrived on wet tray dirty seats and poor towels i come at this hotel very often since 2017 and I expect having better services

I've been spent over 100 nights in this hotel and I always happy to stay there. Feels like a second home. The staff is very helpful, the rooms are nice and clean. If I had any problem with the room the staff at the reception always offered me quick and efficient solution and they always try to do their best. Big thanks for Melissa, Olivier and Caroline who always help me when I had any request and I also very satisfied with Ekaterina and with Akim who delivered excellent room service during the night. I will return just as I did many times during the last year.

It is very closed to tower hill station (lift is available). Walking distance to tower of london, tower bridge, london bridge, sky garden. Room is clean and spacious. Breakfast is nice but provide same foods/drinks daily. The hotel cannot help keeping luggages for overnight unless you will stay again.