Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 2,027 reviews

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Novotel London Tower Bridge - Image 1
Novotel London Tower Bridge - Image 2
Novotel London Tower Bridge - Image 3
Novotel London Tower Bridge - Image 4
10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with queen size bed and Sofa Bed

Photo out of - Superior Room with queen size bed and Sofa Bed

A modern spacious room with Queen bed, rain head shower, LCD TV 49in, free high-speed WiFi, Nespresso machine, mini fridge and complimentary water, hair dryer, iron, safe, tea and coffee making facilities, Novotel amenities. Up to 2 adults and 2 Children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 48'/122 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
See availabilities

Open plan room located on the top floors with queen size bed, rain shower, LCD TV 55in, mini fridge and complimentary water, free WiFi, hair dryer, iron, safe, tea and coffee making facilities, Nespresso machine, bathrobe, slippers. Up to 2 adults

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

An unforgettable experience. Spacious and well designed, comfortable living room with convertible sofa, 1 bedroom with open bathroom. Two flat screen TV's, bathrobes and slippers, Nespresso machine and mini fridge. For 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 203 rooms
  • 9 rooms for people with reduced mobility
  • 17 connecting rooms
  • 203 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Business

6 Meeting rooms

Family

Services for children

  • Board games available

Well-being

In Balance

  • On site
  • Hammam
  • Sauna room

Sports and leisure

Gym

  • On site

KEEPERS KITCHEN AND BAR

Photo out of - KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Cooking style
European
Capacity
100
Accessibility
Accessible service
10 Pepys Street, EC3N 2NR London, United Kingdom
Telephone +44 20 7660 0675
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,027 reviews

Customer review rating 4.5/5

Mathew C. Friends - Confirmed reviews ALL

Dear Mathew C., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfortable room with a view. It is also pleasing to know that our team made a positive impression with their service. We appreciate your comments about the breakfast area and will consider them as we continually strive to enhance our guests' experiences. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Cara M. Couples - Confirmed reviews ALL

Dear Cara M., Thank you for your feedback and for choosing to stay with us again. We’re pleased to hear that you enjoyed the hotel overall, but we’re sorry that the bed was not as comfortable as you had hoped. We appreciate that bed comfort is a matter of personal preference, and we will certainly take your comments into consideration as part of our ongoing efforts to improve our guests’ experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Fabian H. Families - Confirmed reviews ALL

Dear Mr. H., Thank you very much for your positive feedback. We are pleased to hear that you were satisfied with the location and the service, particularly from Giovanni. We greatly appreciate your feedback and hope to welcome you back soon. Sincerely, Novotel London Tower Bridge

Customer review rating 4.5/5

Killian O. R. Families - Confirmed reviews ALL

Dear Killian O. R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and breakfast offerings. We look forward to welcoming you and your family back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Alexander H. Couples - Confirmed reviews ALL

Dear Alexander H., Thank you for taking the time to share your positive experience at Novotel London Tower Bridge. We are delighted to hear that you found our location convenient for your trips and appreciated the generous size of our executive rooms, as well as the amenities provided. It is wonderful to know that our team made you feel welcome and that you enjoyed the variety of dining options available in our restaurant. We strive to offer a diverse menu to accommodate our guests' schedules, particularly those attending events such as theatre shows. Your kind words about the cleanliness and maintenance of our public areas are greatly appreciated, as we prioritise the comfort and satisfaction of our guests. We look forward to welcoming you back for your future stays in London. Best regards, Novotel London Tower Bridge

Dear Mathew C., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfortable room with a view. It is also pleasing to know that our team made a positive impression with their service. We appreciate your comments about the breakfast area and will consider them as we continually strive to enhance our guests' experiences. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Cara M. Couples - Confirmed reviews ALL

The Hotel was nice have stayed before , only negative was the bed was so hard it was like sleeping on a brick

Dear Cara M., Thank you for your feedback and for choosing to stay with us again. We’re pleased to hear that you enjoyed the hotel overall, but we’re sorry that the bed was not as comfortable as you had hoped. We appreciate that bed comfort is a matter of personal preference, and we will certainly take your comments into consideration as part of our ongoing efforts to improve our guests’ experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Fabian H. Families - Confirmed reviews ALL

Especially Giovanni was always super friendly, supportive and made our stay outstanding.

Dear Mr. H., Thank you very much for your positive feedback. We are pleased to hear that you were satisfied with the location and the service, particularly from Giovanni. We greatly appreciate your feedback and hope to welcome you back soon. Sincerely, Novotel London Tower Bridge

Customer review rating 4.5/5

Killian O. R. Families - Confirmed reviews ALL

A very enjoyable 3 night stay for a family of four. Will be back again!

Dear Killian O. R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and breakfast offerings. We look forward to welcoming you and your family back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Alexander H. Couples - Confirmed reviews ALL

We've stayed here a couple of times before now when needing to spend a night in London and are more than happy to come back. Just two minutes walk from Tower Hill tube station and not much further to Tower Bridge and the Tower of London. Friendly, helpful and welcoming staff on reception and in the bar / restaurant area. The executive rooms are a generous size for London hotels, well appointed and great rainfall shower. Wide choice of reasonably priced dishes available in the restaurant, and on an all day basis which was handy as we needed to eat early before a visit to the theatre. Also good selection of items available at breakfast. Public areas are all clean and well maintained.

Dear Alexander H., Thank you for taking the time to share your positive experience at Novotel London Tower Bridge. We are delighted to hear that you found our location convenient for your trips and appreciated the generous size of our executive rooms, as well as the amenities provided. It is wonderful to know that our team made you feel welcome and that you enjoyed the variety of dining options available in our restaurant. We strive to offer a diverse menu to accommodate our guests' schedules, particularly those attending events such as theatre shows. Your kind words about the cleanliness and maintenance of our public areas are greatly appreciated, as we prioritise the comfort and satisfaction of our guests. We look forward to welcoming you back for your future stays in London. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Martha L. S. P. Families - Confirmed reviews ALL

I had a great experience at this hotel and felt recognized as a gold member! The spa was very convenient, with both a sauna and steam room. The breakfast was excellent, offering a wide variety of options. The welcome drinks at the bar were a wonderful opportunity to relax. My room was comfortable and I received the opportunity for a late check-out. The staff were always kind, professional, and efficient. And finally, my daughters loved the candies in the room for Halloween.

Dear Martha L. S. P., Thank you for your kind review. We are delighted to hear that you had a positive experience during your stay with us. It is wonderful to know that our amenities, including the spa and breakfast offerings, met your expectations. We appreciate your recognition of our staff's professionalism and efficiency, as they strive to provide exceptional service. We are also pleased that your daughters enjoyed the Halloween treats in your room, adding a festive touch to your visit. Your feedback is invaluable, and we look forward to welcoming you back to Novotel London Tower Bridge in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Pavel S. Families - Confirmed reviews ALL

We spent ages choosing a hotel for our long weekend and couldn’t have made a better choice! A fantastic location, with the underground just round the corner. Right in the heart of the City, yet such a quiet location! The rooms are just the right size, really well soundproofed, and the bed is very comfortable. Breakfast is very varied, with everything fresh and delicious. The staff are perfect.

Dear Pavel S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of our well-soundproofed rooms. It is gratifying to know that you appreciated the variety and quality of our breakfast offerings, as well as the service provided by our dedicated team. Your positive feedback motivates us to continue delivering excellent experiences to our guests. Thank you once again for choosing Novotel London Tower Bridge. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Jarrod C. Couples - Confirmed reviews ALL

Had a couple of days in London o. The way back to OZ. Excellent location, great service, and a good sized room

Dear Jarrod C., Thank you for your kind words regarding our staff, location, and accommodations. We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.0/5

Michael O. Families - Confirmed reviews ALL

We are Novotel members and love staying in Novotel, including Tower Hill. Service, room, food all great. Although we agreed as a family that we'd prefer a larger bathroom ( not a DDA compliant one) with the Wc in the same room. As the WC was pokey, and it was incomvenient to have to go to a separate room to wash your hands. Constructive criticism only.

Dear Michael O., Thank you for your kind words regarding your recent stay with us at Novotel London Tower Bridge. We are delighted to hear that you enjoyed our service, room, and dining options. Your feedback regarding the bathroom layout is appreciated, and we understand how important convenience can be for families. We value your constructive criticism and will take it into consideration for future improvements. Thank you once again for sharing your experience. We look forward to welcoming you back soon. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Peter S. Families - Confirmed reviews ALL

This visit we brought our grandchildren with us. We needed an extra duvet and it was delivered without any questions. They particularly enjoyed breakfast and also our evening meal at Keepers.

Dear Peter S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that your grandchildren enjoyed their time and that your requests were met promptly. It is wonderful to know you appreciated our breakfast and your dining experience at Keepers. best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Dan R. Families - Confirmed reviews ALL

Location was great, close to tube station and bus stations, many attraction at foot-step, rooms are quite spacious. We appreciated that there was on each floor a filtered-water dispenser and we got in room a reusable bottle, so we could refill it whenever needed. What was missing was a proper coffe-machine with cofee-pods (like nespresso).

Dear Dan, Thank you for sharing your feedback following your stay at Novotel London Tower Bridge. We are delighted to hear that you appreciated our central location, spacious rooms, and sustainable water-refill facilities. It is also wonderful to know that our team contributed to a positive experience. Regarding your comment about the Nespresso machine, please note that coffee machines are provided in selected room categories, while they are not included in our Standard Rooms. We appreciate your feedback and understand that this amenity would have added extra comfort to your stay. We look forward to welcoming you and your family back for another enjoyable stay in London. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Amanda J. Business - Confirmed reviews ALL

It was great! Spacious rooms and very clean. Staff was friendly and attentive.

Dear Amanda J., Thank you for your kind remarks regarding our location, spacious accommodations, and the attentiveness of our staff. We are delighted that you enjoyed your stay with us and appreciate your positive feedback. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Sayers D. Business - Confirmed reviews ALL

Got an unexpected upgrade to an executive suit and the room was fabulous. Staff couldn't have been more helpful. Love staying in this hotel. It's my home away from home when I'm at my London Office

Dear D., Thank you for your lovely feedback. We are delighted to hear that you enjoyed your executive suite upgrade and that our team made you feel welcome. It is wonderful to know that our hotel feels like a home away from home whenever you visit London for business. However, we sincerely apologize for the disappointment regarding the Wi-Fi speed. We fully understand the importance of a reliable and fast internet connection, particularly when travelling for work. Thank you also for bringing the condition of the carpets to our attention. Your feedback is greatly appreciated and will be shared with our Housekeeping team for their review and attention. We look forward to welcoming you back soon for another enjoyable stay. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Nacto J. Business - Confirmed reviews ALL

It was a great experience

Dear Nacto J., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location was convenient for your business trip and that you had a great experience. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Ben P. Couples - Confirmed reviews ALL

Great place came for anniversary and both loved it

Dear Ben P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and that you enjoyed your anniversary with us. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Laura S. Families - Confirmed reviews ALL

Great location

Dear Laura, Thank you for taking the time to share your feedback following your family stay at Novotel London Tower Bridge. We are delighted to hear that you enjoyed our central location, lovely room, and the service provided by our team. However, I am sorry that our bar opening hours and room service options did not fully meet your expectations. I also sincerely apologize for the disappointment regarding our gluten-free breakfast selection. We understand how important it is to provide suitable options for guests with coeliac disease. While our breakfast buffet includes a selection of gluten-free pastries and bread available upon request, we are sorry if this was not made clear during your stay. As our breakfast is served buffet-style, we encourage guests to speak to our team for any additional dietary requirements so that we can assist accordingly. Thank you for bringing this to our attention, as your feedback helps us improve the way we communicate our available options to our guests. We hope to have the pleasure of welcoming you and your family back in the future for an even more enjoyable stay. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Laurence B. Couples - Confirmed reviews ALL

The Novotel London Tower Bridge was a great location for our 6 days in London. Walking distance to the Tower and Tower Bridge, it was also a 3 minute walk to the Tower Hill metro station which we used a lot. The hotel is also within walking distance to many good restaurants and cafes.

Dear Laurence B., Thank you for sharing your positive experience at Novotel London Tower Bridge. We are pleased to hear that our prime location enhanced your stay and allowed you to easily explore the iconic sights and local dining options. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future. Best regards, Novotel London Tower Bridge

Customer review rating 5.0/5

Nick M. Business - Confirmed reviews ALL

Comfortable, friendly staff, status recognised, good breakfast. No issues!

Dear Nick, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the comfort of our hotel, the friendliness of our team, and our breakfast selection. y. Your kind words are a great source of motivation for our team. We look forward to welcoming you back to Novotel London Tower Bridge for another excellent stay in the near future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Keith B. Solo - Confirmed reviews ALL

Very nice Novotel at a great location. Very good check-in experience. Nice large room and comfy bed. Very good choices at buffet breakfast.

Dear Keith, Thank you for sharing your feedback following your recent stay at Novotel London Tower Bridge. We are delighted to hear that you enjoyed our convenient location, the warm welcome at check-in, and the comfort of your spacious room and bed. It is also wonderful to know that our breakfast selection met your expectations. Your kind comments and positive ratings are greatly appreciated and serve as encouragement for our entire team. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Emma M. Business - Confirmed reviews ALL

One night in this hotel. Very close to tube. Reception staff very helpful,as you expect in a Novotel. Room was a little worn, and water didn't drain from shower. Reception team offered to try and get maintenance out, but for one night I didn't want the hassle. AC was off because it's October, but I found the room hot. Reception provided a fan when mentioned.

Dear Emma, Thank you for sharing your feedback following your stay at Novotel London Tower Bridge. I am delighted to know that our convenient location and the service provided by our Reception team contributed positively to your experience. Regarding the room temperature, I am pleased that our team was able to provide a fan to help improve your comfort. During the colder months, fans are not usually kept in rooms or cupboards as standard, as they are more commonly provided during the warmer summer season. Nevertheless, I am glad that our team was able to assist and that the fan helped make your stay more comfortable. We also appreciate your comments regarding the room's condition and the shower drainage. Please be assured that your feedback is valuable to us and helps us identify areas where we can improve our facilities and guest experience. Despite the short duration of your visit, we hope you enjoyed your overall stay and that we will have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,772 reviews 9.8/10 Location
  • 1,639 reviews 7.8/10 Room
  • 1,902 reviews 9.1/10 Service
  • 17 reviews 8/10 WiFi
  • 943 reviews 8.8/10 Breakfast
  • 801 reviews 7.5/10 Comfort
  • 713 reviews 8.2/10 Cleanliness
  • 17 reviews 9.6/10 Sustainability

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