Novotel London Tower Bridge Hotel 4 stars

Very fine rooms, good location, easy to find, nice breakfast, kind employees

Prefect place for our weekend. The hotel even placed a box of chocolates in our room as it was a start of celebrations for my retirement.

Friendly reception staff, comfortable room.

Every member of staff was welcoming and helpful. The restaurant has a great vibe and a really good menu. Very different from the hotel restaurants I've stayed in before. The breakfast is great! You could really taste the mushrooms and eggs weren't just warmed up (I love pepper). The variety was amazing - olive bread in a breakfast buffet?? The mattress was really comfortable, the shower spacious and the TV restricted to a sensible level of noise. We loved spending the night with you.

As above

The staff is what really makes the difference. In this occasion it was so pleasant to be recognised and looked after. From the front desk manager to the lady housekeeping. Thank you for all the attention to detail!

While the hotel rooms are a bit dated, the location is excellent, staff are friendly and the value for money (for London) is good.

We had a fantastic time staying in this hotel. From the moment we walked in the staff were lovely and welcoming and the hotel itself was smart and well kept. The only issue we had was a slightly rude housekeeper on the final day, but this was just a minor convenience compared to the rest of the hotel. The room was amazing and well kept. Will definitely be considering this hotel for future trips to london. The location is perfect for travelling and sightseeing

Great location for the start line of my half marathon on Sunday. Room was lovely and spacious and had everything I needed for a pleasant and comfortable stay including biscuits / coffee! I was on the 1st floor which meant that I could hear quite a lot of noise from the Keepers Bar/Restaurant which made it rather challenging to fall asleep early but around 11-midnight it quietened down. Not ideal when you want an early night ahead of a half marathon. I was quite disappointed and surprised that I could hear so much noise. It was largely the sound of chairs and tables moving on the floor which kept me awake. Furthermore, I think the shower was leaking as the carpet by the bed and bedding closest to the shower was soaked. By the time I realised, it was too late to go down to reception (in my pajamas) and change rooms as I needed to get up early for my race the next morning and get to sleep. I did want to raise this as I checked out of the hotel on the Sunday morning but there wasn't anybody at reception and I needed to head off for my race. Overall, I would recommend the hotel but was really disappointed that I was kept awake until quite late which meant I didn't have a good nights sleep. For the price of the room, you expect to sleep well and not have wet carpet beside your bed.

Check in was quick and easy, all staff we encountered were friendly, room was spacious and immaculate. The buffet breakfast was tasty and well stocked and the hotel bar was reasonable for central London. Would definitely stay here again, we loved it.

Great location. Lovely room and bathroom. Helpful staff. Very clean. Lovely bar and kids eating breakfast free is amazing.

We were booked in for 2 days. The reason for the booking was that I was running the Vitality Half Marathon. It was in fact the first one I had every run and I wanted it to be special and relaxing. I was very impressed with our reception on arrival and getting to our room. The first day we were really happy. On the Sunday, as I was running the Vitality Half Marathon I wanted to relax when I got back to the hotel after the run. We were disappointed on coming back to find that although the towels were changed (we made our own bed before leaving) the housekeeping had failed to replace coffee and tea. This really left a bad feeling and I was just too tired to do anything about it. Luckily, they did replace the water, so we just stayed in a drank water. Shame they let us down over such a silly thing.

I have stayed at the Novotel Tower Bridge on several occasions and have always enjoyed the experience. As always, the staff were very pleasant, helpful and efficient. The room was clean, modern and spacious and the bed was excellent! I thoroughly recommend this hotel and will definitely stay there again.

Having stayed a loads of Novotel's I tend to mentally compare them all. I'm still looking for the perfect one though. Initially upon check-in I was greeted and checked in very efficiently. They acknowledged my gold status, provided me with a drinks voucher and arranged my welcome gift. Upon entering my room I had a courtesy call to make sure all was ok. So far, top work. The corridor carpets were clean, the room was impeccability clean and all looked great. I even noted the iron wasn't tethered to the ironing board like in some Novotels and the coffee capsules weren't all decaf like I've experienced! However, when it came to sleeping time I noticed the curtains had no surround, and lots of light leaked in at the sides. The curtains themselves were great, they overlapped well in the middle, but at the edges as there wasn't a surround light just spilled in. Very very frustrating. I don't sleep well without a full blackout and alas with no eye mask and lots of light, sleep wasn't great. Getting up also highlighted another issue. The shower head was in need of a proper clean. It was orange with limescale and as I turns it on, water shot out at all angles from the large fixed overhead rose. This covered me in cold water and flooded the floor. So while it was all great initially, the room let the stay down a little.

The hotel was above our expectation, the room was good sized, very modern and clean. We stayed for our son's birthday and there was a card and a cake for him left in the room, which was lovely. The breakfast buffet was excellent with a variety of choice and all food was tasty. We enjoyed our stay with you.