Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,996 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,996 reviews

TripAdvisor Rating  4.2/5  3,890 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Dana R. M. Business - Confirmed reviews ALL

I had a very pleasant 2 nights stay. The room design was cool and its size was great for Central London. The staff I interacted with were very nice and accommodating. I would definitely come back.

Dear Dana R. M., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and appreciated our location, room design, and the service provided by our staff. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.0/5

Simon D. Couples - Confirmed reviews ALL

I stayed at Novotel Tower Bridge and, although the room itself was clean and the Christmas decorations in the lobby were pleasant, several points unfortunately affected my experience. At check-in (12:30), I was immediately told I had to pay extra for early access to the room, before even checking whether the room was already ready. The reception staff were not very welcoming, and as a loyalty card holder I was surprised not to receive any recognition or even a simple greeting or smile. In the room, basic amenities were missing: no slippers, no toothbrush, and the toilet paper was not sealed, which gave the impression it may have been left from the previous guest. The box of face tissues was also empty or sunk inside, as if it hadn’t been checked before my arrival. Overall, while the hotel is well located and the room clean, the service and attention to detail did not meet my expectations.

Customer review rating 4.5/5

Terry D. Couples - Confirmed reviews ALL

Good location next to tube station, modern hotel & good size room. Excellent breakfast.

Customer review rating 4.0/5

Vanessa G. Business - Confirmed reviews ALL

Great location, near tube and main turist areas. Clean and spacious.

Dear Vanessa G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location and the cleanliness and spaciousness of your room. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Helen M. Families - Confirmed reviews ALL

Great check in, information about breakfast given which I didn’t know so we booked this for your stay. Room ok, clean. We book for the location as near the tube. Maid service not the best, rubbish wasn’t taken away on the Saturday morning we we had the children’s takeaway packages with us the whole 2 night stay not sure why when they’d made the beds and given us fresh towels. I’d explained on booking it was for a special occasion as my daughter was in recovery from her illness and no mention or referral to this was made. Breakfast staff friendly and check out good for leaving bags for the day

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Other web-users rate our hotel

  • 1,630 reviews 9.8/10 Location
  • 1,565 reviews 7.9/10 Room
  • 1,598 reviews 9.3/10 Service
  • 20 reviews 7.8/10 WiFi
  • 899 reviews 8.7/10 Breakfast
  • 773 reviews 7.9/10 Comfort
  • 646 reviews 8.5/10 Cleanliness
  • 13 reviews 8.8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.