Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,931 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,931 reviews

Customer review rating 4.5/5

Gregor B. Families - Confirmed reviews ALL

The location is just 100 m away from the Tube station, but there are no crowds around the hotel. The staff, both at the reception and at the bar (welcome drinks) was extremely kind and welcoming, particularly to the kids. Our room (for 4) was beautiful and very functional, quiet and had always the right temperature.

Dear Gregor B., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and found our staff to be welcoming, especially towards your children. It is wonderful to know that your room met your expectations in terms of beauty, functionality, and comfort. We are always aiming to improve any negative feedback given by our guests. Thank you for bringing it up the amenities and room upgrade. Room upgrades are given subject to availability and so we regret to hear if this expectation was not met. We look forward to welcoming you and your family back to Novotel London Tower Bridge in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Beata B. Solo - Confirmed reviews ALL

first I have experienced drilling, than it turned out the TV was not working in my room so needed to change the room...what is good? location just around the corner of the underground exit, quite big room, very comfortable bed

Dear Beata B., Thank you for sharing your feedback. I regret that your experience was impacted by noise and technical issues during your stay. I appreciate your positive remarks regarding our location and room comfort. Your comments are valuable as we strive to improve our services. Goodbye, Novotel London Tower Bridge

Customer review rating 5.0/5

Ian C. Couples - Confirmed reviews ALL

Usual friendly welcome, good room, great facilities.

Dear Ian C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, friendly service, and facilities. Your feedback motivates our team to maintain high standards for our guests. Best regards, Novotel London Tower Bridge

Customer review rating 2.0/5

Sayers D. Business - Confirmed reviews ALL

I always enjoy my stay at this hotel. However, the cleanliness of the rooms has slipped over the past year. I gave feedback a few months ago on room 522 and for this stay was given the same room. I was surprised, despite giving feedback on the state of the bathroom, that it did not appear to have been addressed. Fluff covering the vent in the shower, slime around the shower screen at the bottom. This time the sink did not drain in the bathroom. Very dissapointed.

Dear Ms. Sayers, Thank you for taking the time to share your feedback and for your continued loyalty to our hotel. While we are pleased to hear you generally enjoy your stays with us, I am truly sorry to learn that the cleanliness and maintenance of your room did not meet expectations on this occasion. I sincerely apologise that the concerns you previously raised regarding room 522 were not properly addressed before your return. The issues you described, including the condition of the bathroom and the drainage problem with the sink, are unacceptable and do not reflect the standards we aim to provide. Please be assured that your comments have been shared with both our Housekeeping and Maintenance teams so that immediate corrective action can be taken. We also recognise how disappointing it must have been to encounter the same issues after already bringing them to our attention previously. We genuinely value your feedback as it helps us improve, and I hope we will have the opportunity to restore your confidence in a future stay. Best regards, Novotel London Tower Bridge

Customer review rating 4.0/5

Alex C. Couples - Confirmed reviews ALL

Concierge was great and friendly. Only down side was my room 503 had a very damp smell to it. This needs to be looked at

Dear Alex C., Thank you for your kind words regarding our location and the service provided by our concierge team. We appreciate your feedback about the damp smell in your room; this matter will certainly be taken into consideration for future improvements. Goodbye, and best regards, Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,729 reviews 9.8/10 Location
  • 1,602 reviews 7.8/10 Room
  • 1,774 reviews 9.2/10 Service
  • 18 reviews 5.8/10 WiFi
  • 936 reviews 8.8/10 Breakfast
  • 809 reviews 7.3/10 Comfort
  • 682 reviews 8.4/10 Cleanliness

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