Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,900 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,900 reviews

Customer review rating 3.5/5

Gareth M. Business - Confirmed reviews ALL

The hotel is well located and comfortable with good sized rooms and good amenities in the rooms. Check-in and reception staff were friendly and welcoming. The KEEPERS BAR and RESTUARANT however was really slow with service. We were there in a MOnday night and there were maybe only 10 people in the place. It took very long for them to take orders. It took long for the drinks to arrive (even some items on the drinks menu not being available), then it took long for the food to arrive (including incorrect orders) and the worst was having to wait long to make payment. We had to get up and walk to the bar and to make payment and as we were a party of five they assumed that one person is paying for the bill. There are signs everywhere saying 10% off if you present your room keycard, but were told you have to tell them this at the beginning - they were not willing to review the bill after having this information, plus had the cheek to include a 10% service charge on each individual bill. In the end, the restaurant experience was unpleasant and detracted from what was otherwise a pleasant stay.

Dear Gareth M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location and accommodations comfortable, and that our check-in staff made a positive impression. However, I sincerely apologise for the disappointing experience you faced at the restaurant. Your comments regarding the slow service and incorrect orders are concerning and will be reviewed with our restaurant team. Our goal is to provide a seamless and enjoyable dining experience, and it appears we fell short during your visit. Regarding the discount policy associated with the room keycard, we appreciate your understanding that it is necessary to inform the staff at the beginning of the service. We will ensure that our team communicates this information more clearly to avoid confusion in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more satisfying experience in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Daniel B. Business - Confirmed reviews ALL

I didn't spend much time in the hotel but it was nice and clean, good breakfast.

Dear Daniel B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, cleanliness, and breakfast offerings. Your comments are valuable to us as we strive to enhance our guests' experiences. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Denis V. Business - Confirmed reviews ALL

Friendly reception desk. Comfortable room. Tasty cuisine. Great location.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our facilities comfortable and our location convenient. Your kind words about our reception team and cuisine are greatly appreciated. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Leonidas K. Families - Confirmed reviews ALL

Hello ☺️ I hope this message finds you well. Last week, I stayed at your hotel with my family. I have also stayed at another hotel from your chain in a different country, and I have always been very satisfied with the overall experience. Our room was spotless, quiet, and the service at the reception was excellent. The reason I am reaching out directly, rather than leaving a public review (as I feel it would not fairly reflect our overall positive experience), is to share some feedback regarding our experience at the hotel restaurant. According to the information provided, food orders are accepted until 22:15. We were seated and placed our order at 21:45, well within the stated timeframe. However, during our meal, two staff members were standing not far from us and were speaking loudly in what seemed to be an argument. At the same time, one of them was spraying cleaning products around the nearby tables, and even placed the chairs from the table next to us on top of it, which gave us the impression that we were being rushed to leave. I took a photo (but don’t know how to send it here) and there were other guests dining at the time, so we were not the only table present or delaying the closing of the restaurant. In addition, a staff member approached us twice to clear our plates, even though one of my son’s dishes was still almost untouched. When we eventually left, there were still two other tables occupied, so we were not the last guests in the restaurant. Overall, the experience made us feel quite unwelcome, which was disappointing given how wonderful the rest of our stay was. I hope you will take this feedback into consideration, as the rest of our experience at your hotel was truly excellent. Kind regards, Dina

Customer review rating 5.0/5

Elizabeth S. O. Families - Confirmed reviews ALL

Very well located, modern and clean, excellent service from all personnel.

Thank you for your kind words regarding the comfort and cleanliness of our rooms, as well as our location and service. We are delighted to hear that you had a positive experience at Novotel London Tower Bridge. Best regards, Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,714 reviews 9.8/10 Location
  • 1,584 reviews 8/10 Room
  • 1,745 reviews 9.2/10 Service
  • 20 reviews 7.3/10 WiFi
  • 919 reviews 8.9/10 Breakfast
  • 793 reviews 7.6/10 Comfort
  • 680 reviews 8.3/10 Cleanliness
  • 13 reviews 9.6/10 Sustainability

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