ibis budget Edinburgh Park 2 stars

Customer review rating (ALL Rating) 4.1/5 1,919 reviews

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Description

Hotel extras

  • Less than ten minutes away from Edinburgh Airport

  • Gyle Centre Tram Stop is located just opposite the hotel

  • Unlimited continental buffet breakfast available

  • Enjoy a selection of drinks and snacks at the on-site café

  • Nearby landmarks include Edinburgh Zoo and Royal Highland centre

Our accommodation(s)

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Hotel location

ibis budget Edinburgh Park

Edinburgh Business Park, 6 Lochside View
EH12 9DH EDINBURGH
United Kingdom

GPS:55.937871, -3.320634

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

FRAICHE

24/7 menu approach with hot and cold refreshments (pizza,sandwiches, pastries, etc.) are available whenever you need them

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,919 reviews

TripAdvisor Rating  4.0/5  2,015 reviews

Accor has some work to do here..,

TripAdvisor rating 2.0/5

Joop B TripAdvisor review

Positive: Near Airport, bit remote and quiet place, good publice travel services (tram) Improve: Two star, budget hotel with 4 star pricing. (Over £150,- a night, without breakfast) Bad cleaning. Not very interested in customer feedback. (Not coming back again)

Dear joopb118, Thank you for taking the time to share your feedback about your recent stay with us. Your input is invaluable as it helps us identify areas for improvement and provide better service to our guests. Firstly, I am deeply sorry to hear that your stay did not meet your expectations. Please accept my sincerest apologies for the issues you encountered. We strive to offer a pleasant and comfortable experience for all our guests, and it is clear that we fell short during your visit. I appreciate your positive comments about our location near the airport and the convenience of public travel services. However, I am truly sorry that other aspects of your stay were disappointing. Regarding your concerns about our pricing and the quality of our cleaning services, I understand how frustrating this must have been. We continuously review our pricing to ensure it reflects the value we aim to provide, and your feedback will certainly be considered in our ongoing evaluations. The cleanliness and comfort of our rooms are top priorities for us, and I apologize that we did not meet these standards during your stay. Rest assured, we will address this with our housekeeping team to prevent such issues in the future. I am also sorry to hear that you felt we were not interested in customer feedback. Please know that we value all feedback and use it to improve our services. Your experience is important to us, and we are committed to making necessary improvements. We understand that these experiences have left you with a negative impression, and I am truly sorry for any distress this caused. While I understand that you may not wish to return, I hope you will consider giving us another opportunity to provide you with a better experience in the future. Once again, please accept my heartfelt apologies. Thank you for bringing these matters to our attention. If there is anything further I can do to assist you, please do not hesitate to contact me directly. Warm regards, Irmantas, Team Lead

I wouldn’t recommend

TripAdvisor rating 2.0/5

Kerry W TripAdvisor review

We stayed here on the 7th June for 1 night . On arriving we was able to park directly outside the hotel there is a parking machine which advised its £5 for 24hrs but when we got in the hotel and registered the car they advised it was free for the duration of our stay. On booking check in was 3pm however the staff let us check in at 1pm which was great it allowed us some extra time to get ready before going out. The staff on reception was very friendly and the hotel is within walking distance to the tram stop. Unfortunately though the rooms are tiny we stayed in a triple room as it was of the only ones available when booking for just the 2 of us, I’m not sure if this is why the bunk wasn’t made up and there was no pillows on the bunk bed. We had a single pillow each on the double bed which I found too firm personally for my liking. There was mould around the window and a dark hair on floor and the toilet smelt like a urinal. Our room was directly opposite an office building next door so lacked privacy. During the night I was often woken by a bubbling sound which I couldn’t figure if it was the air con unit above the door in the room or the plumbing. I personally wouldn’t recommend staying here although it is a budget hotel there is some standards in regards to room layout and cleanliness that just aren’t being meet even for a budget hotel.

Dear 191kerryw, I hope this message finds you well. Thank you for taking the time to provide detailed feedback on your recent stay with us on June 7th. We sincerely appreciate your observations as they are invaluable in helping us improve our services and guest experience. We are delighted to hear that you found our reception staff friendly and that our location was convenient for your needs. We also appreciate your acknowledgment of the early check-in provided, which allowed you extra time to get ready before heading out. However, I am deeply sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the issues you encountered with the room size, the cleanliness of the bunk bed, and the discomfort caused by the bed. Your comments regarding the mold around the window, the cleanliness of the toilet, and the noise disturbances have been noted with great concern. I understand how important a comfortable and pleasant stay is, and I regret that we fell short in these areas during your visit. Rest assured, we are taking your feedback seriously and will review these matters with our housekeeping and maintenance teams to ensure improvements are made. Your comments on the parking arrangements and the noise disturbances are also valuable, and we will take them into consideration as we strive to enhance our guest experience. We aim to provide a welcoming and comfortable environment for all our guests, and it is clear we did not achieve this during your stay. For this, I am truly sorry. Thank you once again for sharing your experience. We hope you might give us another opportunity to provide you with a better experience in the future. Warm regards, Irmantas, Team Lead

Great location

Customer review rating 4.5/5

Tim H. Couples - Confirmed reviews ALL

Great location and perfect for a good night’s sleep before an early flight

Dear Tim H., We are delighted to hear you enjoyed our convenient location for a good night's sleep before your early flight. Warm regards, Irmantas, Team Lead

Well located and a good stay if you are not picky

Customer review rating 3.5/5

Guest Friends - Confirmed reviews ALL

Everything was good, but there was a lot of dust in the room, so if you have allergies you might want to ask the staff for an extra round of cleaning in the room. The toilet can be a hit or miss, and I wish there would have been a toilet brush in each room so that you could clean up a little on your own. On the other hand, the tram station is close, so you can easily get to the centre or to the airport if you are not driving yourself. There is also not so much privacy in the room as the bathroom area is open. I was travelling with my sibling, so we didn't have much problems.

Thank you for sharing your experience. We appreciate your feedback and apologize for the cleanliness issues you encountered. Please note that our team follows strict cleaning protocols, but we will address this with them to ensure a thorough job. Regarding the toilet brush, we will consider your suggestion for future improvements. We are glad you enjoyed our convenient location! Warm regards, Irmantas, Team Lead

One night stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The room had a strange musty smell. But was clean and comfortable

Thank you for your feedback. We apologize for the musty smell and appreciate your kind words on the cleanliness and comfort! Warm regards, Irmantas, Team Lead

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Other web-users rate our hotel

  • 3,016 reviews 9.1/10 Location
  • 3,181 reviews 5.3/10 Room
  • 2,129 reviews 8.4/10 Service
  • 60 reviews 8.9/10 WiFi
  • 1,395 reviews 6.6/10 Cleanliness
  • 1,038 reviews 5.7/10 Breakfast

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