Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 2,237 reviews

Best price
guarantee
Novotel Edinburgh Park - Image 1
Novotel Edinburgh Park - Image 2
Novotel Edinburgh Park - Image 3
Novotel Edinburgh Park - Image 4
15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park, EH12 9DJ EDINBURGH, United Kingdom

Description

Hotel extras

  • Fully Air-Conditioned Rooms

  • Leisure facilities including pool, gym, sauna and steam room

  • Meetings, Conferences and Private Events Space available for up to 200 people

  • Murrayfield Stadium is 7km away from hotel, directly on Tram line

  • Edinburgh International Airport is 4km away from the hotel

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Telephone
Fax +44 131 446 5610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

In-house restaurant serving local and international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,237 reviews

TripAdvisor Rating  4.0/5  3,576 reviews

Certificate of excellence 2024

Good stay

Customer review rating 3.5/5

K. Families - Confirmed reviews ALL

Customer service was ok was told no rooms were available for early check in however kept seeing parties gettin room keys as we waited over 2 hrs to get a room key. It’s Conveniently located near tram however bed was super uncomfortable and outdated along with the sofa bed. The amenities however were amazing like pool, sauna and gym would be perfect with a furniture update.

Dear Kendal S., Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandru Sfarlea Front Office Manager

Good location, lovely room and friendly staff.

Customer review rating 5.0/5

Jean D. Solo - Confirmed reviews ALL

The location was ideal with the tram stop being only a few minutes walk away. The bed was comfortable, the room was clean. I liked all the eco friendly amenity kits. The food was good and the staff were friendly and helpful. The only drawback was the noise of the trains from the nearby rail tracks - I will bring ear plugs next time!

Dear Jean D., Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay with us and found our rooms clean and our amenities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that we succeeded in doing so during your visit. Could I please ask you to copy this review on our TripAdvisor or Google page as well? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager

Outstanding customer care

TripAdvisor rating 5.0/5

FPrefect Families - TripAdvisor review

We first stayed at this hotel in 2015 as part of a touring holiday. When part of our family moved to central Edinburgh 4 years ago without space conveniently to accommodate us, it was an obvious choice and we have returned on a number of occasions. This time, needing accommodation at short notice at Festival time, for family reasons, it was not only an obvious, but also, in relative terms, an economical choice. From arrival after midnight (thanks to an unsigned closed road) after driving from the south coast, to departure nearly three weeks later, we were shown every kindness and consideration. We try to avoid picking out individuals in reviews, but Zander on the front desk was particularly caring and helpful. It was such a relief not to have to change rooms when extending our original two week booking. The hotel is well located for air, road, rail and tram travel, with a tram station a short walk away with easy access to airport or city. The rooms and beds are comfortable - this time one of the nicest yet - with the bathroom equipped with Rituals products. The restaurant is airy and pleasant. There’s a great choice at breakfast. In the evening all the staff are friendly and attentive, and although the menu works on the basis of serving a relatively small range of choices and doing them well, we had no problems ringing the changes on the number of evenings we ate there. We felt comfortable and welcome, and were treated with a generosity not encountered before, even after a career involving hotel stays from Anchorage to Auckland.

Great Location, Lovely Staff

Customer review rating 4.5/5

Robert N. Families - Confirmed reviews ALL

Location was great. Staff helpful, friendly, knowledgeable and efficient. Hotel looks new and was spotlessly clean. Enjoyed the pool and health facilities. Friday evening meal was very enjoyable and good value.

Dear Robert N., Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay with us and found our rooms clean. We strive to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that we succeeded in doing so during your visit. Could I please ask you to copy this review on our TripAdvisor or Google page as well? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager

Poor

Customer review rating 1.0/5

Paul C. Families - Confirmed reviews ALL

When we arrived we found that the toilet in the room wouldn't flush. We rang reception who just said someone would see to it. No time was specified and no other room was offered. After 15 minutes, we went out to sightsee, reminding reception that the toilet was broken. When we returned several hours later I asked reception, who said the toilet had been fixed. At that point however none of the 3 key cards would let us into the room. Traipsing downstairs again, reception blamed me for putting the cards near a mobile phone. I had not done so and explained this to them. They re-magnitised the cards. When I ordered a drink from the bar that night, the bar staff were generally inattentive and gave me the wrong drink. All things considered this was not what I would expect from nearly £200 a night.

Dear Paul C., Thank you so much for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Please know that it was never our intention to make you feel blamed or at fault regarding the key cards. Our team was simply trying to explain the possible cause so we could prevent it from happening again. We are truly sorry if this was not communicated in a way that felt supportive. Regarding the issues with the toilet and bar service, we deeply regret that these added frustrations to your stay. This is certainly not the standard we aim to provide, especially at the rate you paid, and we will address this with our team to ensure better service in the future. Once again, we apologize for any discomfort this caused and thank you for your valuable feedback. We hope to have the chance to welcome you back and provide a much better experience next time. Warm regards, Alexandru Sfarlea Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,053 reviews 9/10 Location
  • 2,058 reviews 8/10 Room
  • 2,255 reviews 9.2/10 Service
  • 21 reviews 5.8/10 WiFi
  • 988 reviews 8.8/10 Cleanliness
  • 908 reviews 8.4/10 Breakfast
  • 745 reviews 7.7/10 Food
  • 681 reviews 8.9/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Edinburgh

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.