Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 1,714 reviews

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Description

Hotel extras

  • Convenient hotel with ample parking and adjacent transport options

  • Premium leisure facilities with pool, gym, sauna and steam room

  • Just 4 km from Edinburgh Airport and 7 km from Royal Highland Centre

  • Contemporary meeting space with modern A/V for up to 180 people

  • Easy access to Murrayfield Stadium via the adjacent tram line

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PAOLOZZI BEER AND KITCHEN

Please your palate at Paolozzi Beer and Kitchen with our varied menu of simple yet authentic dishes from around the world and just down the street. Our on-site restaurant provides a casual setting for dining with family and drinks with colleagues alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,714 reviews

Customer review rating 4.5/5

Fiona B. Families - Confirmed reviews ALL

The room was clean and comfortable, with blackout curtains. Everything we could have needed was provided. The swimming pool was enjoyable, however one of the two showers was broken with the shower head on the floor. The floor was very wet and not the cleanest at the time of our visit either. As a result, we wrapped towels around us and took the lift to our room to shower there. Dinner was good, beautiful flavours and well presented. The soup could’ve come with a little more toast/bread, however. The Thai noodle salad was a small portion, however very flavourful. The burger was very good, and what we could see from neighbouring tables, the other menu items looked very good. Breakfast was very well catered for, and with dietary restrictions (dairy), we had options available to us with ingredients well marked. Lovely tea and coffee options too. Parking is available, but I was surprised that there was a cost, I hadn’t seen that mentioned when booking.

Customer review rating 5.0/5

Mr T. M. Families - Confirmed reviews ALL

Everything was great, from the welcoming staff, to the breakfast, spa facilities, location.

Dear T., Thank you for your visit and feedback. It is always a pleasure to receive feedback like yours - we are delighted with your comments, as they show that you truly enjoyed your time with us. We would like to kindly ask you to please share a 5-star review on TripAdvisor, by clicking on the following link... https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html ...and let others know about your stay, it is really important to the team nowadays. Sincerely, Hotel Team

Customer review rating 4.5/5

Stuart M. Couples - Confirmed reviews ALL

Ideally situated so that we were away from the main city (cheaper) but with perfect transport ... trams right outside and just 25 minutes to the centre.

Customer review rating 2.5/5

Tara C. Families - Confirmed reviews ALL

Staff were great at checkin Room was ok apart from sink drain clogged and slow drainage. And was not advised swimming pool is unisex ehich is my first in an Accorr group. Welcome drink used for a coffee. Machine was broke and took a long time for a coffee. Milk did not look fresh in the coffee presented. Checkout..... Points used equivalent amount were charged on my credit card and staff Wassan unsure how to check. This is to be considered. First time to face these issues. Room was cleaned after 2pm on day before checkout so had to wait.... It was a bank holiday weekend but i had clean my room. From early am so i was suprised being on first floor it was cleaned so late.... Slight inconvenience..... Nothing major but it reflects on the overall comfort. Expect more from. A Prestigous hotel group.

Thank you, Tara, for taking the time to share your feedback with us. Please know that your comments matter to us, and we are sorry that, as your final score reflects, we did not impress you on this occasion. I have carefully noted all different aspects of your feedback and I will share this with our team. We are always interested in learning of different ways to improve our services. I certainly wish that you had shared your issues with us while you were still staying in the hotel, as I am confident that we would have been able to make it up to you and find the best solution for you. We will absolutely review all these points and try our best to address them all. I sincerely hope that you give us another chance in the future. Sincerely, Daniela Front Office Manager

Customer review rating 5.0/5

Leigh M. Families - Confirmed reviews ALL

Great stay again at this hotel. We have stayed as a family on numerous occasions and cannot fault the place. On arrival this time we were upgraded to a fabulous suite which was a lovely surprise. Daniela was looking after us for our stay and she was friendly, helpful and made our experience at the hotel great. The hotel is always clean and tidy and all the staff are friendly and polite. Will definitely be back soon 10/10.

Thank you Leigh for taking the time to share your feedback with us, and for being so generous to share your 100/100 review with us publicly. I am delighted with your comments, especially because you mention me as a special contributor to such a nice stay. It was such a pleasure to look after you, and I hope that you keep my contact for anything you need in the future. It would be lovely to have you back. Please consider copying this review to TripAdvisor. This would be very helpful for our hard-working team. This is the link that you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Sincerely, Daniela Front Office Manager

Other web-users rate our hotel

  • 2,006 reviews 9.1/10 Location
  • 1,848 reviews 8.2/10 Room
  • 2,184 reviews 9.1/10 Service
  • 30 reviews 8.8/10 WiFi
  • 952 reviews 8.8/10 Cleanliness
  • 794 reviews 8.5/10 Breakfast
  • 571 reviews 8.5/10 Pool
  • 549 reviews 8.4/10 Amenities

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