Novotel Edinburgh Park Hotel 4 stars

Can't fault the Hotel in any way, Ideal for city and local shopping and Airport. Staff were brilliant at all times as always. Only disappointment I had was the room was not the room I had booked. When I booked my reservation with Julie the room I requested it was available and Julie sorted and told me so over the phone, However upon arrival I was given an envelop at reception and told my room was ready, not looking at the white envelop I went straight to my requested room and couldn't get in thinking the key-card was faulty then realising the (Room Number) printed on the other side of the envelop which was not the side of the Hotel I wished to be Overlooking. went down and spoke to reception and they changed me to another room as my requested room was now occupied, However we had to make the most of the situation and enjoyed my 3 nights stay, Weather was fantastic, Staff Brilliant both reception and dining room staff, very conversational as always. Looking forward to my next stay very soon. xxx

We have stayed in many Accor Hotels (including Novotels) particularly in France and this was by far the worst we have experienced. The Hotel was difficult to find, even using satnav. The outside pavement of the hotel was dirty having been fouled by dogs and then walked through by customers, and the pillars and doors into the premises had been weed on by dogs - an extremely bad first impression! This was apparent on arrival and still the same when we left three days later, The car park contained a lot of rubbish and even an abandoned car. The restaurant was closed, tables only available in the bar area, menu paltry, food uninteresting and unattractive. There was nothing about the restaurant that we have come to expect from Novotel. It appeared that the management was trying to run the hotel on a shoestring with little consideration for the needs of the customers. We used our hard-earned points towards the cost of our three-night stay, and would have checked out after the first night if we had not done so and also pre-paid for the room. The hotel was very noisy because it is situated just off a main road and also within a few yards of both a train line and the tramway. When I telephoned the hotel to make the reservation I was not told that there was a charge for car parking. On arrival at the hotel we were asked to pay a supplement for parking, which we refused because of the state of the car park which did not give any confidence for the security of our vehicle. We will certainly not stay there again or recommend it to anyone else.

My nephews and I enjoyed our stay, the hotel was immaculate and stylish, the hotel room was nice and spotless, beds were comfortable and the bathroom was immaculate. We used the swimming pool which was warm and great for the kids. We had breakfast which was great too, the kids especially loved the pancake machine. The only downside for me was the noise from the trams/trains passing in front of our room window when trying to get to sleep, but it would not deter me from booking in future, I would request a room on the other side of the hotel. My nephews are wanting to come back and stay asap, they loved their time at the hotel too.

If you don’t fancy staying in town, Edinburgh Park Novotel is only a short tram ride away Conveniently situated for good road connections this hotel is only meters from the end of the M8 into Edinburgh 4th time to this hotel

Unfortunately the ‘climate control’ in the room wasn’t working and couldn’t be fixed m. Despite staff’s best efforts to provide a fan which again didn’t work the room was too hot ands at the back of the hotel so opening the window wasn’t an option due to the train and tram noise.

We decided to get engaged at Edinburgh and struggled to fine a hotel that catered for our needs. The Novotel has everything and is 15 mins by tram to Edinburgh centre. Lovely room with a lot of space and the bar area was fantastic. The hotel is superb and we wish to thank the staff for looking after us during our stay.

The hotel was impressive and the room was comfortable, although we couldn't chill the room enough with the Aircon. A fan was available but we opted to keep the window opened. I presume if the hotel had a lot of guests there wouldn't be enough fans to go round. Although due to the Covid restrictions there were less staff than usual. If you wished service at the bar the receptionist had to phone to get a staff member to serve. The food was not up to 4* standard and as a result we dined out the second night. The poor standard also reflected on the not so good breakfast. The staff that were available were excellent, polite, friendly. The holiday weekend was extra pressure on your staff, where the staff levels didn't reflect the extra resident's!! We are reluctant to spend another night in Novotel, and pay for a hotel which can't be called 4* in our option.

I came up from England to have a few nights with my family and to meet my family up there. The staff made sure we had interconnected rooms and that our stay was effortless and well managed. We often had the pool to ourselves and when ever you needed a member of staff you were greeted with a friendly face and accompanied there and then. This place is next to both trams and the train station. We took one tram into Edinburgh central and back. Simple and fun for the children.

Wonderful hotel,excellent staff just loved the extremely comfortable bed and the bathroom supberb.just love the fact you welcome well behaved dogs

Nice friendly staff , very clean rooms

The location is good if you don't mind public transport, trams are every 8 to 15 minutes subject to time of travel and there us only a easy 5minute walk to the station. Parking on site is avalible at a small cost. A nice stay with very friendly and helpful staff which makes a big difference.

Friendly staff and good hotel overall. The swimming pool, which is the reason why we booked the hotel as we were travelling with a child, had to be pre-booked and we were only allowed 30 min a day. If we had known this, we wouldn’t have bothered. Otherwise, although not in the centre, the hotel is easily reachable with the tram. The restaurant is not offering lunch at all and the choice for dinner is very limited which makes it difficult to eat there more than once.

Staff were friendly & always helpful.

Had an excellent stay fabulous hotel which was spotlessly clean. The room was spacious and well equipped. Food and service at dinner and breakfast was 1st class with a special mention to Oliver and manager of restaurant who could not have done more. Front desk and cleaner also very professional and friendly, can't wait to return.

Family night away, facilities great, bairns loved the pool, staff friendly and welcoming. Room lovely. Breakfast very tasty.