Novotel Edinburgh Park 4 stars

Dear M., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive or even those constructive feedback. I have asked our maintenance manager to have a deeper look into your feedback regarding the room issues that you encountered during your stay (like noise and window locks). As always, we appreciate and value feedback from guests since it is the most important tool we have to work towards improvement. Thank you again for your feedback and I wish that, despite this recent experience, you give us another chance in the future, and that we can reinstate your faith in the brand. Sincerely, Gabor Elek, Front Office Manager

Dear Sonia, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandru Sfarlea, Assistant Front Office Manager

Dear Megan, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. We are thrilled to hear that you had a fantastic stay with us. We really loved the way how you praise the location, the staff and our hotel in general, much appreciated. Lovely confirmation regarding our services and facilities, wonderful to know you already plan to be back at one point. Regarding our dental kit, please feel free to ask anytime you need them as we only provide them upon request. Could I please ask you to rate us on our GOOGLE page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://bit.ly/3O4dJFJ Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor Elek, Front Office Manager

Dear Paul, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to rate us on our GOOGLE page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://bit.ly/3O4dJFJ Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Gabor Elek, Front Office Manager

Dear Francis, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive or even constructive feedback. We are glad to hear that you had a great stay with us and you enjoyed our restaurant just as our ambient vibe too. At the other hand, I am glad that you brought into my attention the closed steam room sign issue, as indeed we have the room for improving here, and I am really sorry that you had to encounter with that during your stay and point me out after all. You are absolutely right regarding this matter. Please rest assured I will bring this up for the team to avoid its future occurrence as we should present this closing sign much earlier than the steam room's door. Other than that, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor Elek, Front Office Manager