Novotel Edinburgh Park

Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.5/5 2,082 reviews

See on a map

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Restaurant

In-house restaurant serving local and international cuisine

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,082 reviews

TripAdvisor Rating  4.0/5  3,388 reviews

Decent hotel but noisy

TripAdvisor rating 3.0/5

Jo G Business - TripAdvisor review

Firstly location. With a tram/train stop close by the hotel is easy to get to from the airport and then super easy to get into the city centre. If staying for a few days get the tram ticket online as much cheaper than a day ticket. The tram line is a plus and a minus. Whilst convenient for getting to and from the hotel I found the noice a challenge. Other people commented on the great soundproofing of the room but I have stayed at this hotel more than once and often struggled. Especially if you have a room that looks out onto the tram line. The hotel is modern and caters for basic needs. Buffet breakfast has a good selection and if dining in the evening , whilst not extensive, there is something that should suit everyone. Staff are friendly and helpful. There is a basic gym on site and a small pool Overall an ok stay but found the noise from the trams meant a disturbed night sleep and the pillows were not comfortable. A shame as everything else is good. Nice shower and comfy bed.

Great hotel but don’t use the hairdryer!

TripAdvisor rating 4.0/5

141Ellie141 Couples - TripAdvisor review

Great hotel, nice facilities clean spacious rooms, comfortable bed. Great location as right near the tram line into the city and good parking onsite at a reasonable extra price. My review would have been 5/5 if it wasn’t for the hairdryer be warned if you have longish hair it’s savage it does come with a warning which I didn’t see until after as it was on a cardboard notice on the side. It sucks your hair in! Luckily my husband managed to untangle most of my hair I only lost a small clump! The hairdryer should have a big red warning sticker on it.

Dear Ellie, Thank you on behalf of the whole team for taking the time to provide us with your feedback regarding your recent stay at Novotel Edinburgh Park. I am delighted to hear that you enjoyed our location and the comfort of our facilities. I am sorry that you experienced an issue with the hairdryer. I will speak to our Executive Management regarding this, as we value and appreciate our guest's feedback above all. It is essential for us to keep working towards improvement in order to offer the best quality of service possible. Sincerely, Daniela Front Office Manager

Great location

Customer review rating 5.0/5

Craig Business - Confirmed reviews ALL

I used Novotel for a business meeting, Great hotel and well located to get to from the airport and also to get to the city via tram.

Dear Craig, Thank you for taking the time to provide us feedback regarding your recent experience at Novotel Edinburgh Park. We are happy to hear that you enjoyed your business stay, and that the location of the hotel suits you well. I would also like to thank you for your comments about Food & Beverage. Feedback is extremely important to us as it allows us to keep improving the quality of our services and facilities. I will ensure that your feedback reaches our Executive Management. Thank you once again and we hope to see you return many more times in the future. Sincerely, Daniela Front Office Manager

Great service

Customer review rating 4.5/5

Phil Business - Confirmed reviews ALL

They always greet me personally with a smile and do their utmost to ensure munstay is as pleasant as possible. Nice hotel in useful location.

Dear Phil, Thank you for taking the time to share your feedback. For us, it is always wonderful to see you as you are one of our regular guests, from before the pandemic! We really hope that you visit us more often! Sincerely, Daniela Front Office Manager

Disapoimting Restaurant

Customer review rating 2.0/5

Tony C. Couples - Confirmed reviews ALL

The hotel was clean, the staff attentive and efficient, but disappointed with the restaurant. The beef bourguignon was so tough it was unable to be cut with a knife or chew easily. The fillet of lamb came with the wrong potatoes and was cold, this was sent back to the kitchen and was not much hotter when it was brought back. Then when we asked for mint sauce the waitress didn't know what it was and came back and told us they had none. The hot breakfast items were cold, the heat lamps were useless. Luckily there are good alternative restaurants not too far from the hotel. There was no indication when booking there was a fee to park.

Dear Anthony, Thank you for taking the time to complete this survey. We are sorry to hear that, although you were happy with the hotel's facilities and the quality of accommodation. I am disappointed to hear that you experienced an inconvenience with the restaurant, and that this inconvenience spoiled your hospitality experience as a whole. I have spoken to the team members who were on duty on that night and they have explained that they did their best to apologise for the issues with both the beef bourguignon and the lamb. This was undoubtedly a mistake from the kitchen and I can see that we also failed to rectify it properly, however, I was informed that this dinner was completely taken off the bill as our Manager on Duty decided that you should not be paying for a meal that was not to your satisfaction. I understand that this still caused disappointment but please rest assured that we did what we can to try and improve your experience at Novotel Edinburgh Park. I would also like to explain that we do advertise our parking fee in all our channels. In our direct website, the parking charges are explained along with car park capacity and general information. Thank you once again for your constructive feedback and please rest assured that we will do everything in our power to keep improving the quality of our services based on comments from our valued guests. Sincerely, Daniela Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,457 reviews 8.9/10 Location
  • 1,817 reviews 7.4/10 Room
  • 1,988 reviews 8.9/10 Service
  • 20 reviews 7.3/10 WiFi
  • 952 reviews 7.7/10 Cleanliness
  • 868 reviews 8.3/10 Breakfast
  • 691 reviews 8.4/10 Pool
  • 9 reviews 2.7/10 Beach

Powered by Trustyou

All our hotels in EDINBURGH