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Novotel Edinburgh Park Hotel 4 stars

TripAdvisor rating 4.0/5 2,988 reviews
Novotel Edinburgh Park
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private banqueting is available for up to 150 people

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Complimentary on-site parking for conference guests

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf
  • Football (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ
edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :   24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room with queen size bed and balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Accessible Superior Room with Queen Bed

  • Max. number of persons: 2
  • Area: From 21m²

Superior Deluxe room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Superior room 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Suite Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 172 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,787 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,988 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

December weekend

TripAdvisor rating 4.0/5

jakeojones Family - 05/12/2019 TripAdvisor review

Location was great and easy to get into the city. Unfortunately the room was very poor condition with stains all over the carpet. No value for the $$$ we paid. With a bit of love, I am sure this hotel can definately improve.

Dear Jake, thank you for your review. I am sorry that your experience did not meet your expectations due to issues in your room. I am surprised to read about these issues: as you will notice from hundreds of reviews we receive on a daily basis, we enjoy of a great online reputation due to the quality of our services and facilities. I am sorry this was ot the case for you. Please know, for future reference, that our Reception team are here 24/7 for you should you not be entirely satisfied with your room. They will always be happy to assist you and to help you find a more suitable option. Thank you again for your feedback, Kind regards from Daniela and the team

Good hotel, but failed in the reservation

TripAdvisor rating 4.0/5

TPMFerreira Family - 05/12/2019 TripAdvisor review

The hotel is good, with easy access to the city centre and close to the airport. It is a very good cost/benefit relation. But I have two problems with the hotel. First, the payment. For any reason I have problems with the payment/website, and I did not have this issue in any other Accor Hotel. It was sorted out some days after my reservation. Also, as I would arrive early in the morning, I have made a reservation in the night before (i.e. I paid for an additional night) to allow me to get in my room and not wait until the check in time). When I arrive the room was not available and the hotel charged me as a "no show". After a hard discussion the hotel agreed to reimburse me, but I sill did not manage to get a room and as I would spend basically just one day there, it definitely disrupted my trip, with three kids. I went to the city with basically the clothes we travelled, which were not proper for a wind, wet and cold walking day. Had the booking worked, I am sure the experience would be much better.

Dear TPMFerreira, thank you for your review. I am disappointed to learn that the reservation process for your room was not as smooth as usual. I would like to offer you our sincerest apologies about this, since recently we have experienced a few issues with our central reservation system and we understand this can cause delays and annoyances. Luckily, everything is up and running as normal again. I would like to investigate what happened with your room allocations on your stay. This is of course far from an ideal situation,as we always prioritise our guest's comfort above all else and I understand this was not the case. Please feel free to contact me directly on h6515-fo@accor.com to discuss this matter further. Thank you again for your feedback, Kind regards Daniela

Really very good

Customer review rating 4.3/5

Sue S. Families - 03/12/2019 Confirmed reviews ALL

It was amazing value for money & couldn't find fault with anything.

Dear Sue, Thank you so very much for taking the time to complete this survey. We really, really appreciate it when our valued guests take the time to share their feedback with us. I am over the moon to hear that you enjoyed your time with us, that you would not hesitate in staying again, and that you would recommend us to others. We hope you return to us very soon so that we can provide you with another excellent stay worth the top marks from you :) Could I please ask you to take two minutes to vote for us on the Prestige Awards website? We have very recently been nominated for this important awards in the Hospitality industry, and it would mean a lot to the whole team if you could support us on this. This is the link you need to follow: https://www.prestigehotelawards.co.uk/vote-now-2/ Other than that, have a lovely rest of the week and we hope to see you very soon. Kind regards from Daniela and the team

Great hotel

Customer review rating 4.3/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Nice clean hotel, would definitely stay again and recommend to others.

Dear Daniel, Thank you so very much for taking the time to complete this survey. We really, really appreciate it when our valued guests take the time to share their feedback with us. I am over the moon to hear that you enjoyed your time with us, that you would not hesitate in staying again, and that you would recommend us to others. We hope you return to us very soon so that we can provide you with another excellent stay worth the top marks from you :) Could I please ask you to take two minutes to vote for us on the Prestige Awards website? We have very recently been nominated for this important awards in the Hospitality industry, and it would mean a lot to the whole team if you could support us on this. This is the link you need to follow: https://www.prestigehotelawards.co.uk/vote-now-2/ Other than that, have a lovely rest of the week and we hope to see you very soon. Kind regards from Daniela and the team

So helpful and friendly

Customer review rating 4.3/5

S H. Business - 03/12/2019 Confirmed reviews ALL

Excellent, and nothing was too much trouble for Yasdanny who did it all with a smile and worked such long hours. All staff were great and a pleasure to stay.

Dear Simon, Than you for taking the time to complete this survey. Feedback from our guests is very important to us, and we feel so satisfied every time a guest leaves such good comments like yours! Yasdanny is so happy to know she made such a positive impression. She truly is a star! Could I please ask you to take two minutes to vote for us on this year's Prestige Awards. These awards are incredibly important in the Hospitality Industry, and we are honoured to be nominated. We would love to count on your vote :) This is the link you need to follow: https://www.prestigehotelawards.co.uk/vote-now-2/ Other than that, have a lovely rest of the week, and we hope to see you again very soon! Kind regards from Daniela, Yasdanny and the team

A pleasant stay

Customer review rating 4.3/5

Caroline M. Business - 03/12/2019 Confirmed reviews ALL

I enjoyed my stay. The room was a lovely size. I feel for the cost of a room here the quality of the towels and the hospitality tray are a let down and could be improved.

Dear Caroline, Thank you for taking the time to complete this survey. Feedback from our guests is incredibly important to us, and it is always so satisfactory to receive such great comments like yours! Please know that I will share your feedback about the quality of the towels and the hospitality tray with our Housekeeping department. I am confident that, on your next stay, we will be able to deliver an excellent stay worth your top marks! Thank you again and have a lovely week, Kind regards Daniela

Excellent

Customer review rating 4.3/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Great facilities, fantastic breakfast, overall a great hotel.

Dear Kerry, Than you for taking the time to complete this survey. Feedback from our guests is very important to us, and we feel so satisfied every time a guest leaves such good comments like yours! Could I please ask you to take two minutes to vote for us on this year's Prestige Awards. These awards are incredibly important in the Hospitality Industry, and we are honoured to be nominated. We would love to count on your vote :) This is the link you need to follow: https://www.prestigehotelawards.co.uk/vote-now-2/ Other than that, have a lovely rest of the week, and we hope to see you again very soon! Kind regards from Daniela and the team

Disappointing

Customer review rating 4.3/5

D. M. Families - 02/12/2019 Confirmed reviews ALL

We booked here as it was my sisters 40th was told we would be upgraded which we were and that there would be a nice surprise when we checked in that did not happen. Then on our first day we went to breakfast and there was no food left and the staff were very in helpful. I spoke with a manager who just said that the kitchen were not prepared if this is the case you should not be sitting people down .

Dear D., Thank you for taking the time to complete this survey, and for letting us know about your recent experience at Novotel Edinburgh Park. I am disappointed to learn that this special occasion was a let down for you due to the issues that you experienced during your stay with us. We strive every day to make our guests feel happy and welcome here, and knowing that this was not the case is very disappointing to us. I checked your booking and I could not find any specific requests for the birthday celebration. I am not sure whether you spoke to someone on the phone or left a written review, but I understand how frustrating it can be and for that I apologise. I will address your comments about the breakfast service with our Food & Beverage Manager, in order for us to take the necessary steps to work towards improvement. I hope you consider staying with us again in the future so that we can have another chance to serve you better. Thank you again and have a lovely rest of the week, Kind regards, Daniela and the team

Not what expected

Customer review rating 4.3/5

Rc Couples - 02/12/2019 Confirmed reviews ALL

Room was cold even after turning up temperature, also restaurant very cold at night when dining in. Felt like 2 beds pushed together as opposed to 1 double bed.

Dear Ross, Thank you for taking the time to complete this survey. Please know that we really appreciate feedback of all sorts as it allows us to offer our valued guests better experiences in the future. I am sorry to hear that your stay was not as good as you had anticipated due to room 328 being cold at night, and the bed not being comfortable enough. Could I please ask you whether you reported this issue to our Reception team? Please know that we are here for you 24/7, and in case there is something wrong with your room we can help you find something more suitable. I understand that, at the moment, you would not consider coming back to us, but if you change your mind (I sincerely hope you do) please contact me directly on h6… so that I can arrange something special for you. Thank you again for your feedback and have a lovely rest of the week, Kind regards, Daniela

Mr

Customer review rating 4.3/5

James F. Couples - 02/12/2019 Confirmed reviews ALL

Always enjoyable staying here easy to get to and from

Dear James We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and the team

Great bday short break

Customer review rating 4.3/5

Rory Families - 02/12/2019 Confirmed reviews ALL

We stayed at the Novotel Edinburgh Park for my sons birthday. With a visit to the xmas market, and lots of swimming at the hotel, it was a great short break. The staff were very helpful, check in and out straightforward and the parking helped to avoid the stresses of the city centre. Recommended

Dear Rory, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I am so glad to hear you had time to experience the full Novotel experience and that you would recommend the hotel and the chain. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela

Relaced stay. Staff very friendly and helpfull

Customer review rating 4.3/5

Steve Business - 02/12/2019 Confirmed reviews ALL

Room was quiet. We enjoyed our breakfast and evening meal.

Dear Steve, Thank you for taking the time to complete this survey, and for letting us know about your recent stay with us. I am delighted to hear you enjoyed your experience at Novotel Edinburgh Park! We strive every single day to make our guests happy, and it is so satisfying when we receive positive feedback. We hope to see you again very soon, Daniela

My stay

Customer review rating 4.3/5

Gemma G. Friends - 02/12/2019 Confirmed reviews ALL

Overall fairly good. However, broken plug meant in order to shower I had to stand in the water of the person who used the shower before me. Reception did fix it but the bath wasn’t cleaned following the repair and was coated in the soap that had been sitting in the bath, made it very sloppy. Also, the handle on the inside to access the balcony was missing?! Meant we couldn’t get outside for any fresh air despite having a balcony. The room was lovely but disappointed with a few aspects.

Dear Gemma, Thank you for taking the time to complete this survey, and for letting us know about your recent experience at Novotel Edinburgh Park. I understand that there were issues with the maintenance of room 503, specifically with the shower and the balcony access. I am sorry to hear that you did not feel like Reception helped you the way they could have: I assure you I will address this with the team,. Feedback from our guests is incredibly important to us, as we consistently use it to make sure we tackle those areas we need to improve. I am confident that, on your next stay, we will be able to deliver a great experience worth the top marks. Kind regards, Daniela and the team

Dr

Customer review rating 4.3/5

The R. H. Business - 01/12/2019 Confirmed reviews ALL

Satisfactory stay. Room very basic, for the price. stayed one night at Premier Inn and will be booking there in future, Novotel no better yet significantly more expensive. Bar staff never there when i attended, had to go to reception. No customer service at the pool, gym area, very low standard. Spent 5days at a course and Every single day when we broke for our tea break, twice a day the water urns had not been replenished. Really poor basic customer service For a new potentially lucrative client for your hotel. Not impressed. Terrible experience booking on the telephone if my course wasn’t here i would have cancelled the booking. The meet and greet however on the front desk was welcoming friendly efficient and kind. The toilets were continuously being cleaned.

Dear Sonia, Thank you for taking the time to complete this survey. Please know that we take feedback from our guests extremely seriously. I am disappointed to learn that your stay did not live up to you expectations, and that the level of customer service you received during your 5-day course was not great. I will, of course, share this comment with our Meeting & Events coordinator, in order for them to investigate what happened on this occasion. We do have an unmanned swimming pool as per brand standards, however our Reception staff is on duty 24/7 and they are always happy to assist our guests whether they have any issues or requests during their time at the leisure centre. I understand that, at the moment, you would not consider booking this hotel again. However, if you change your mind (and we sincerely hope you do) please contact me directly on h6… so that we can make sure this time everything is great for you. Thank you again for your feedback, Kind regards, Daniela and the team
Customer review rating 4.3/5

Karen Families - 01/12/2019 Confirmed reviews ALL

Excellent as usual

Dear Karen, It is so satisfying for us to receive such great feedback from our valued guests! Thank you, on behalf of our whole team, for completing this survey for us. We are over the moon to know you enjoyed your stay so much that you gave us your top marks! Could I please ask you to vote for us for this year's Prestige Hotel Awards? These awards are very important in the Hospitality industry, and we think our hard-working team deserves to win! This is the link you will need to follow: https://www.prestigehotelawards.co.uk/vote-now-2/ Other than that, thank you again for your feedback and we hope to see you again soon. Kind regards. Daniela and the team

Fantastic

Customer review rating 4.3/5

Adele Couples - 01/12/2019 Confirmed reviews ALL

Great friendly staff, good breakfast and good facilities

Dear Adele, We really appreciate your taking the time to leave us feedback about your recent stay with us at Novotel Edinburgh Park. Receiving positive feedback is certainly so satisfying! Please know our whole team strives every single day to make our guests happy and to provide them with memorable stays. Could I please ask you to take a minute to vote for us on this years' Hotel Prestige Awards? These awards are so very important in the Hospitality Industry. It is an honor to be nominated and we would love to see our team win! This is the link you need to follow to submit your vote: https://www.prestigehotelawards.co.uk/vote-now-2/ Thank you again for your review, and we hope to see you again in the future. Kind regards from Daniela and the team

Shopping trip

TripAdvisor rating 4.0/5

Ian G Couples - 01/12/2019 TripAdvisor review

We stay at this hotel frequently as keeps up its standards, has friendly professional staff and is convenient for the tram into town. We received an upgrade as members of the Accor Hotels Reward programme to a very nice room on the fifth floor which was greatly appreciated.

Dear Ian, thank you for your review. We are so happy to hear that we were able to provide you with such a great stay, and that you appreciated that room upgrade. It is always so satisfying for us to receive positive feedback from our guests, and we hope this is the case many more times in the future. Thank you and have a great week! Sincerely, Daniela and the team

Mr.

Customer review rating 4.3/5

Vytas Families - 29/11/2019 Confirmed reviews ALL

Nice place for stay and good connection with city center.

Dear Vytas, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm glad to hear our location was convenient for your trip to the city centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea and Front Office team

Lovely hotel

Customer review rating 4.3/5

Laura N. Business - 29/11/2019 Confirmed reviews ALL

Very good, although frustrating to have to give my name and room number every day, for two weeks, in the morning. And then having to be shown to a table. Plus having to queue for breakfast at weekends.

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry to hear about your frustration with breakfast. I will pass on the feedback to our Restaurant Manager and hope your next stay runs more smoothly. Thank you again for sharing your experience. Sincerely, Chelsea and Front Office team

Just lovely.

Customer review rating 4.3/5

Janet B. Business - 28/11/2019 Confirmed reviews ALL

Stayed here for business. Lovely hotel, clean, smart and tidy. Good size room with a comfy bed.

Dear Janet B., We would like to thank you for taking the time to complete our survey on your recent stay at Novotel Edinburgh Park. We were delighted to read your comments and so glad to know that you enjoyed a pleasant stay with us. We know that our staff work hard to make sure our guests feel welcome and we do hope that they made an impression on you. It would mean so much to us if we could ask you for a few more minutes of your time in leaving us a fivestar review on tripadvisor at the link below so that other guests can learn about your experiences here. If you happen to remember any of our staff by name, I know that they would love to receive a personal mention in your review. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-or5-Novotel_Edinburgh_Park-Edinburgh_Scotland.html We hope to welcome you back again soon,
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