Novotel Edinburgh Park Hotel 4 stars

I have stayed numerous time at the novotel and had a great experience hence the return visit. So we both work for the emergency services and have been really busy during the pandemic, so we needed a little down time. We had arranged to meet friends at 4 o'clock in Edinburgh but we was late due to the room not being available at 1440 or 1500. So being in such a rush we got into the room and left straight away not really reading the information provided, That night the weather was terrible and decided to return and relax at the hotel early to find to our disbelief the bar was shut 1020pm? How can you charge a £150 plus a night and close at that time when a late drink is part of our night away . So with the late check-in and then being late for our reservation meal and the lovely weather the trip end with the bar shut. Just a bit disappointed. Regards Gerry s.

Overall we were happy with our stay at Novotel Edinburgh Park. The room was stylish, spacious and felt very clean. We were in Edinburgh to celebrate my daughter’s first birthday and so they upgraded us to a balcony room which was lovely and made our stay extra special. The cleaning staff also left a card and some balloons, which she loved! The reception staff were generally brilliant, as was the maintenance guy who we met when he tried to fix our door. The location of the hotel is really handy: it’s a ten minute drive to the zoo, the tram and train station is 2 minutes walk and there’s a huge Tesco across the road. The only downside is that there’s nothing to eat locally (other than KFC and Krispy Kreme) but you can easily jump on a train and be in Edinburgh city centre within ten minutes. Unfortunately, though, we were disappointed by the hotel’s breakfast. We paid extra upfront to have breakfast which meant we received a discount on the usual daily rate from £14 a day to around £7. However even with this discount we felt that the breakfast wasn’t worth the money. The food isn’t great quality and the selection is poor. The coffees come out of an automatic machine and there’s no decaf option; the bread is the cheapest you can buy and highly processed; there was a very limited selection of fruit and all of it in fruit salad form. We’ve stayed in a lot of 4 and 5 star hotels all over the world and we’ve paid less for much nicer breakfasts. I would advise others to skip the breakfast, save your money and nip over the road to Tesco for some croissants or something. I spoke to the reception staff about my disappointment and they were kind enough to arrange a refund for me, which we appreciated.

The stay was so disappointing that an email has been sent to the front office manager.

I stayed at the Novotel, Edinburgh Park for 3 nights with my husband and 5 year old son. I could not fault the hotel in any way. The hotel was absolutely spotless and staff were always on hand, continuously working hard to ensure their guest's needs were met. We stayed in a Deluxe Queen room with sofa bed. It was spacious, meticulously clean and the fridge was a very welcome addition to keep our drinks and snacks cool. We had a bath and 2 shower heads - a power shower and a huge rainfall shower which my son loved! Plenty of towels and toiletries were provided so no need to pack your own. We had the buffet style breakfast at the hotel every day and the quality of food served was exceptional. My son loved the pancake machine and the range of toppings on offer, my husband stocked up on the traditional "fry up" section many times whilst I loaded up on the breads and pastries and many, many visits to the coffee machines for flat whites. It was a real treat and again, staff were always nearby to help in any way. Nothing was ever a problem for them. We used the swimming pool every day which like the rest of the hotel was well maintained and spotless. Staff were seen cleaning constantly and replenishing towels for guests to use. The hotel is located in such a fantastic position right across from both the tram and railway stations for direct travel into the city centre or airport. There is also KFC, Tesco and a number of shops conveniently located directly across from the hotel if you need any essentials. I would highly recommend this hotel for all types of traveller looking for a high quality of hotel at such great prices. I will definitely return again in the near future.

As usual the stay was excellent other than our room not being serviced on our second day

Happy stay.

This was our second visit and it has been our best so far

the room had a defective electrical socket, the furniture was tired (sharp edge to settee), the service was variable from very good to poor. Food was of an acceptable standard but overpriced.. After three previous good visits I am unsure whether this was a one off.

We found as a family the hotel to be fantastic. Great location with services right next to hotel for trams and trains straight into the city centre. My kids enjoyed the pool very much and was good it opened so late. Didn’t need to rush back from the centre of town. Room was clean. We had a view onto the tram/train line. Kids loved to watch them as they went by. I didn’t find it noisy at all!!!

Another amazing stay from the moment we arrived. We regularly stay at this hotel and this was our fourth visit this year! As always, all the staff are so amazing, very friendly and super-efficient - special mention for Daniela, Ciprian, Ana, Chelsea and Ilaria. We were delighted to receive an upgraded room which was fantastic, spacious and spotlessly clean. Restaurant was excellent, and buffet breakfast was also very good. Great pool and leisure facilities available at the hotel. Very good base for visiting city centre and surrounding areas, the hotel to city centre, via the trams took 15 mins, which run very frequently. All in all, an excellent stay We are looking forward to our next visit in November - Highly recommended!

Lovely room, great breakfast and dinner, friendly staff, all Covid measures in place. We used our car for visits to the Zoo, etc., but it's also so handy to have the tram stop so close by and our grandchildren loved the opportunity of using it to travel into the city centre. My only niggle would be the swimming pool - floors weren't cleaned, there were more than the 20 people we'd been told would be the limit, no-one there to stop youngsters "bombing" into the pool, no clear signs about where to collect towels, etc. Otherwise, it was a great pool for our grandchildren. Check-in and check-out were quick and painless! We really enjoyed our stay here and would highly recommend this hotel.

Spotless clean room especially bathroom. Great swimming pool. Restaurant food very tasty and buffet breakfast great selection Staff all very friendly and polite.

Another lovely stay at Novotel Edinburgh Park. Thanks to all the team who helped make it such a memorable stay.

The hotel has introduced enhanced health and safety standards in all areas of the hotel which is reassuring. The rooms are always up to a high standard and always very clean. The staff are always very friendly and helpful.

We found the hotel to be very clean and fairly recent hotel. All the staff we encountered were friendly, efficient, and helpful. SatNavs find it difficult to find with the post code, but it worked fine inputting the street address.