Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 12,531 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Edinburgh Park
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ
edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with Queen bed and sofa

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with queen size bed and balcony

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Executive Room Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Accessible Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Iron(...)

Superior Deluxe room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Superior room 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Suite Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Rooms

Our restaurants and bars

GOURMET BAR

Non contractual photo

Available 24/7 for hotel residents

Menu (PDF)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 177

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,531 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,139 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

This hotel is a great place with friendly staff

Customer review rating 4.3/5

Michael W. Business - 05/01/2021 Confirmed reviews ALL

I have stayed a few times at this hotel and has been great on all occasions. I will use this hotel anytime I come to Edinburgh. Under current restrictions the staff were more than helpful to me.

Dear Michael, Thank you very much for taking the time to complete the survey regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during these times. We hope your next visit will be as pleasant as the previous one. Until then stay safe. Sincerely, Ciprian Uivarosan

Good stay

Customer review rating 4.3/5

Eleanor R. Couples - 29/12/2020 Confirmed reviews ALL

Stayed for two days before Christmas bed and breakfast and we really enjoyed our stay ,great location easy access into Edinburgh train tram buses 2minutes from the hotel ,will be back in 2021 .

Dear Eleanor, Thank you for taking the time to post your comments regarding your stay at Novotel Edinburgh Park. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially during these difficult times. We hope your next visit will be as pleasant as the previous one and until then stay safe and take care. Sincerely, Ciprian

Good visit

Customer review rating 4.3/5

Nch Solo - 29/12/2020 Confirmed reviews ALL

Good friendly staff despite the covid rules

Dear Norrie, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian

Christmas Eve stay with family

Customer review rating 4.3/5

Mark L. Families - 27/12/2020 Confirmed reviews ALL

Overall good stay. Staff very nice and helpful. Cleaning could be doing with bit more attention

Dear Mark, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our Housekeeping department and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ciprian

Great place to stay

Customer review rating 4.3/5

Colin N. Families - 25/12/2020 Confirmed reviews ALL

Stayed here for two nights to allow us to see family before lockdown occurred. Nice room well lit and comfortable. Bed was harder than own bed but was so comfortable. Shower room excellent and clean.

Dear Colin We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela
Customer review rating 4.3/5

Colin Business - 24/12/2020 Confirmed reviews ALL

Not good total lack off communication with staff and myself when theee was a problem with the room and i had to move toom myself

Dear Colin, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park and I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ciprian

well located for acmes to airport and city

Customer review rating 4.3/5

Robin Business - 22/12/2020 Confirmed reviews ALL

upon arrival, the reception staff were friendly and efficient and made me feel welcome

Dear Robin W., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela

Great Stay and right location

Customer review rating 4.3/5

Alan B. Business - 21/12/2020 Confirmed reviews ALL

Very Clean Environment with Friendly Staff and Good Location

Dear Alan, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Good location

Customer review rating 4.3/5

Mark C. Solo - 20/12/2020 Confirmed reviews ALL

Great location for visiting the city without having the hassle of finding parking. Tram is a 2 minute walk away from the hotel and is £3.80 for a return ticket.

Dear Mark, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. I am happy to hear that you enjoyed your stay with us despite a few issues with the temperature in the room and the breakfast service. Please rest assured I will share your feedback with our Housekeeping and Restaurant managers, as we strive to provide our guests with the best possible service and we are permanently looking for ways to improve. Thank you again, and we hope to see you soon. Happy New Year! Sincerely, Daniela and the team at Novotel Edinburgh Park

Well organised

Customer review rating 4.3/5

C W. Business - 18/12/2020 Confirmed reviews ALL

Stayed for work 3 nights, Hotel clean & well organised

Dear Christopher, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and the team at Novotel Edinburgh Park

Great staff, great stay

Customer review rating 4.3/5

Roy G. Solo - 17/12/2020 Confirmed reviews ALL

Reception very helpful and informative. Received very warm welcome and made aware of facilities on arrival

Dear Roy, Wow, thank you so much for taking the time to complete this survey, following your stay here at Novotel Edinburgh Park. I am particularly pleased about your comments as I happen to be the "wonderful lady" on duty from 2 until 10 pm. I am extremely happy to know that you received excellent service from the staff at this hotel, and that you would like to return. Hopefully you will, very soon! Could I ask you to take five minutes to post a review for us on TripAdvisor? That would mean a lot for me and for our hardworking team, especially in turbulent times like this. This is the link you should follow to post your review: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Other than that, thank you again for your compliments, and have a merry Christmas! Sincerely, Daniela Front Office Team Leader

Always been good stay

Customer review rating 4.3/5

Edith B. Couples - 16/12/2020 Confirmed reviews ALL

Enjoyable few days clean, comfortable, good breakfast, friendly staff, been a few times will be back within next couple of months

Dear Edith, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Great stay extra charge for parking though

Customer review rating 4.3/5

Robert A. Business - 16/12/2020 Confirmed reviews ALL

Great experience Shame about additional parking charge

Dear Robert, Thank you for taking the time to complete this survey following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed your time with us despite the uncertain times we are living in. We hope you return to us soon! Please allow me to assure you that the hotel does not make any profit from the car park charges to guests. This charge covers basic maintenance of the area and CCTV surveillance. Thank you again for your feedback and have a good weekend! Daniela and the team

Excellent staff

Customer review rating 4.3/5

Steve Business - 15/12/2020 Confirmed reviews ALL

Perfectly enjoyable stay, Given the circumstances and the reduced menu. However the Coffee leaves a lot to be desired.

Dear Steve N., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and Front Office Tean

One of our favourite hotels

Customer review rating 4.3/5

David G. Couples - 14/12/2020 Confirmed reviews ALL

Friendly, professional staff who cannot do enough, great food, excellent Covid precautions, good location for exploring Edinburgh. I cannot recommend enough.

Dear David, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Our lovely Chelsea was the receptionist on duty on both your check-in and check-out and she is over the moon knowing she provided excellent service to you! Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. If you could mention Chelsea on your review, I know it would mean a lot to her! This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Excellent staff

Customer review rating 4.3/5

Od Families - 14/12/2020 Confirmed reviews ALL

Everything was great, very clean rooms, warm pool, and the staff were all so friendly. We had an issue with noise from a downstairs room the first night, the night receptionist (Manuel?) was so nice, apologised (not his fault) and dealt with the room, twice, as done people think it’s ok to play music all night. We didn’t love the breakfast, but not worth commenting as each an every member of staff made our stay. My children loved the pool and had great fun.

Dear Orla, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Manuel, Francesco and Yasdanny are very happy to know they made an impression on your stay. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. If you could mention Manuel, Francesco and Yasdanny on your review, I know they would be over the moon! This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Happy

Customer review rating 4.3/5

Albert T. Business - 14/12/2020 Confirmed reviews ALL

Great

Dear Albert, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

One of my favourite places to stay

TripAdvisor rating 4.0/5

David G 14/12/2020 TripAdvisor review

Friendly, professional staff. Excellent Covid precautions, fantastic food, lovely room and great location for Edinburgh attractions. Easy check-in and check-out, Krispy Kreme and KFC right next door! Well recommended..

Novotel Edinburgh Park

Customer review rating 4.3/5

Craig S. Solo - 13/12/2020 Confirmed reviews ALL

Top notch. Good staff, good rooms, good food, GOOD TIMES.

Dear Craig, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Modern amenities

Customer review rating 4.3/5

Sharon Couples - 12/12/2020 Confirmed reviews ALL

Modern hotel with great amenities and easy access to city centre

Dear Sharon, Thank you for taking the time to complete this survey following your recent stay at Novotel Edinburgh Park. I am absolutely delighted that your stay went smooth and that you found our amenities modern. I am sure you enjoyed your beautiful room! Could I please ask you to take a minute to post a short review for us on TripAdvisor? Our team would really appreciate that. The link you need to follow is: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for taking the time to share your feedback with us. Sincerely, Daniela and the team

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