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Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 13,259 reviews

ALLSAFE approved hotel

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Novotel Edinburgh Park
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+ 22 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Check-in from 15h00

Check out up to 12h00

  • LOTHIAN BUSES :  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Hotel services

Restaurant

In-house restaurant serving local and international cuisine

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 170 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • 16 connecting rooms
    • 170 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Portuguese
    • Polish
    • Italian
    • French
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Car Park* chargeable Additional charge
    • On site
    • Parking opened 24/7
Well-being
  • Hotel Pool
    • Covered
  • Fitness centre
    • On site
Family
  • Services for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 177

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

13,259 reviews

TripAdvisor Rating 4.0/5

3,246 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.0/5

Colin Families - 20/10/2021 Confirmed reviews ALL

First stay in a Hotel since 2020 and chose Novotel on past experience. Sadly it wasn’t the experience I was expecting. Room was 2 hours late being ready, I don’t mind a wait and the voucher for the bar was appreciated - however two hours was a tad long. Then when we did get the keys the room lights were broken, just adding to the frustration. I appreciate things break and moving rooms was ok for me and I thought the manager handled it all very well. The staff were very polite, welcoming and apologetic throughout and sometimes things just don’t go to plan - but they tried to resolve it all as best as they could.

Dear Colin, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are listening and taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila

Amazing value

Customer review rating 4.5/5

Claire E. Families - 20/10/2021 Confirmed reviews ALL

Great hotel, perfect for families. Large room, very clean and everything you could need. Breakfast was fantastic. Great location in Edinburgh with the tram and train station close by. Will definitely return

Well located near tram station, enjoyed our stay

Customer review rating 4.5/5

B. Families - 20/10/2021 Confirmed reviews ALL

Very enjoyable stay. Staff were helpful and kids loved the pool.

nothing to complain about, staff very helpful, 2 mins from the tram station into the city, just a good stay.

Customer review rating 4.5/5

Mike K. Friends - 20/10/2021 Confirmed reviews ALL

very nice and enjoyable stay, thank you.

Great stay

Customer review rating 4.5/5

Mrs G. M. Families - 19/10/2021 Confirmed reviews ALL

Had a lovely stay at this hotel. lovely room was upgraded as it was our first time there. Superb breakfast and good transport into Edinburgh.

Dear Gillian Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Could have been better.

Customer review rating 3.0/5

Gerry S. Friends - 19/10/2021 Confirmed reviews ALL

I have stayed numerous time at the novotel and had a great experience hence the return visit. So we both work for the emergency services and have been really busy during the pandemic, so we needed a little down time. We had arranged to meet friends at 4 o'clock in Edinburgh but we was late due to the room not being available at 1440 or 1500. So being in such a rush we got into the room and left straight away not really reading the information provided, That night the weather was terrible and decided to return and relax at the hotel early to find to our disbelief the bar was shut 1020pm? How can you charge a £150 plus a night and close at that time when a late drink is part of our night away . So with the late check-in and then being late for our reservation meal and the lovely weather the trip end with the bar shut. Just a bit disappointed. Regards Gerry s.

Dear Gerry, Thank you for taking the time to complete this survey, and fo letting us know about your recent experience at Novotel Edinburgh Park. We are extremely sorry to hear that, this time, we did not manage to impress you, and that our bar closing time meant that you did not end your evening in the best possible way. We are trying our best to adapt to the new normal in these extremely challenging times, while still communicating with our guests to make sure that we keep them informed of the services we are providing. We are permanently listening to our guests as we are interested in knowing what we can do in order to offer the best experiences possible, please know that we value and appreciate your comments, and that I will share them with our Food & Beverage manager. Thank you once again. I hope that you return to us in the future as I am fully confident that we will be able to deliver an improved experience on your next visit. Sincerely, Daniela Front Office Manager

Nice room, good Location, shame about the breakfasts.

Customer review rating 4.0/5

J Families - 19/10/2021 Confirmed reviews ALL

Overall we were happy with our stay at Novotel Edinburgh Park. The room was stylish, spacious and felt very clean. We were in Edinburgh to celebrate my daughter’s first birthday and so they upgraded us to a balcony room which was lovely and made our stay extra special. The cleaning staff also left a card and some balloons, which she loved! The reception staff were generally brilliant, as was the maintenance guy who we met when he tried to fix our door. The location of the hotel is really handy: it’s a ten minute drive to the zoo, the tram and train station is 2 minutes walk and there’s a huge Tesco across the road. The only downside is that there’s nothing to eat locally (other than KFC and Krispy Kreme) but you can easily jump on a train and be in Edinburgh city centre within ten minutes. Unfortunately, though, we were disappointed by the hotel’s breakfast. We paid extra upfront to have breakfast which meant we received a discount on the usual daily rate from £14 a day to around £7. However even with this discount we felt that the breakfast wasn’t worth the money. The food isn’t great quality and the selection is poor. The coffees come out of an automatic machine and there’s no decaf option; the bread is the cheapest you can buy and highly processed; there was a very limited selection of fruit and all of it in fruit salad form. We’ve stayed in a lot of 4 and 5 star hotels all over the world and we’ve paid less for much nicer breakfasts. I would advise others to skip the breakfast, save your money and nip over the road to Tesco for some croissants or something. I spoke to the reception staff about my disappointment and they were kind enough to arrange a refund for me, which we appreciated.

Dear Jen, Thank you for taking the time to complete this survey following your recent stay with us at Novotel Edinburgh Park. I am happy to hear that, overall, you enjoyed your time with us, and that despite experiencing some issues, our Reception team was efficient enough to understand that these issues are not acceptable and that compensation needs to be offered. I am glad that you found this solution suitable. Please know that it is extremely important to us to listen to our guests and keep working towards ensuring we offer a service of the highest level. We appreciate your comments and suggestions. Sincerely, Daniela Front Office Manager

Poor stay.

Customer review rating 1.5/5

Robin L. Families - 18/10/2021 Confirmed reviews ALL

The stay was so disappointing that an email has been sent to the front office manager.

Dear Robin, Thank you for completing this survey and for sharing your thoughts regarding your recent experience at Novotel Edinburgh Park. I have received and answered your e-mail and I am confident we will find a solution for this. As stated in my e-mail, I would love to have the opportunity to welcome you back as I believe we will serve you better in the future. Thank you again and I am looking forward to receiving your reply. Sincerely, Daniela Front Office Manager

Outstanding!

Customer review rating 5.0/5

K H. Families - 18/10/2021 Confirmed reviews ALL

I stayed at the Novotel, Edinburgh Park for 3 nights with my husband and 5 year old son. I could not fault the hotel in any way. The hotel was absolutely spotless and staff were always on hand, continuously working hard to ensure their guest's needs were met. We stayed in a Deluxe Queen room with sofa bed. It was spacious, meticulously clean and the fridge was a very welcome addition to keep our drinks and snacks cool. We had a bath and 2 shower heads - a power shower and a huge rainfall shower which my son loved! Plenty of towels and toiletries were provided so no need to pack your own. We had the buffet style breakfast at the hotel every day and the quality of food served was exceptional. My son loved the pancake machine and the range of toppings on offer, my husband stocked up on the traditional "fry up" section many times whilst I loaded up on the breads and pastries and many, many visits to the coffee machines for flat whites. It was a real treat and again, staff were always nearby to help in any way. Nothing was ever a problem for them. We used the swimming pool every day which like the rest of the hotel was well maintained and spotless. Staff were seen cleaning constantly and replenishing towels for guests to use. The hotel is located in such a fantastic position right across from both the tram and railway stations for direct travel into the city centre or airport. There is also KFC, Tesco and a number of shops conveniently located directly across from the hotel if you need any essentials. I would highly recommend this hotel for all types of traveller looking for a high quality of hotel at such great prices. I will definitely return again in the near future.

Dear Kimberly, Thank you for taking the time to complete this survey, and for letting us know details about the fantastic stay you had at Novotel Edinburgh Park. Needless to say, we are extremely happy to hear your comments, as we do have a hard-working team, and everyone strives every single day to provide our guests with the best experience possible. It is so satisfying for us to know that our guests enjoy themselves while being here. Could I please ask you to take a second to post this review to our TripAdvisor page? That would mean a lot to our team, since TripAdvisor is a platform that helps the hotel grow its reputation and gain potential guests. This is the link you will need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again and we hope that come back soon. Kind regards Daniela

Leisure break

Customer review rating 4.5/5

Paul D. Families - 18/10/2021 Confirmed reviews ALL

As usual the stay was excellent other than our room not being serviced on our second day

Dear Paul D., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Excellent

Customer review rating 4.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Happy stay.

Dear Y W., Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Nice place as a base

Customer review rating 5.0/5

Thomas M. Couples - 18/10/2021 Confirmed reviews ALL

This was our second visit and it has been our best so far

Dear Thomas, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela Front Office Manager

Fourth Visit but this time a let down

TripAdvisor rating 3.0/5

eurekahythe 18/10/2021 TripAdvisor review

the room had a defective electrical socket, the furniture was tired (sharp edge to settee), the service was variable from very good to poor. Food was of an acceptable standard but overpriced.. After three previous good visits I am unsure whether this was a one off.

Dear Eurekahyte, thank you for your review. We are disappointed to learn that we did not manage to impress you this time. We are always extremely grateful to our returning guests, and I would like to thank you for your loyalty throughout the years. Allow me to assure you that we are working very, very hard in order to provide our guests with service of the highest possible quality. I am sorry that, this time, we fell short of your expectations, however I am confident that your next visit will be much better. Sincerely Daniela Front Office Manager

Well located, clean family hotel

Customer review rating 4.5/5

Claire W. Families - 17/10/2021 Confirmed reviews ALL

We found as a family the hotel to be fantastic. Great location with services right next to hotel for trams and trains straight into the city centre. My kids enjoyed the pool very much and was good it opened so late. Didn’t need to rush back from the centre of town. Room was clean. We had a view onto the tram/train line. Kids loved to watch them as they went by. I didn’t find it noisy at all!!!

Dear Claire, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Great stay!

Customer review rating 5.0/5

Phil C. Couples - 17/10/2021 Confirmed reviews ALL

Another amazing stay from the moment we arrived. We regularly stay at this hotel and this was our fourth visit this year! As always, all the staff are so amazing, very friendly and super-efficient - special mention for Daniela, Ciprian, Ana, Chelsea and Ilaria. We were delighted to receive an upgraded room which was fantastic, spacious and spotlessly clean. Restaurant was excellent, and buffet breakfast was also very good. Great pool and leisure facilities available at the hotel. Very good base for visiting city centre and surrounding areas, the hotel to city centre, via the trams took 15 mins, which run very frequently. All in all, an excellent stay We are looking forward to our next visit in November - Highly recommended!

Dear Phil, Sue and family, It is always special to us to receive feedback from you. At this point, I would say that Novotel Edinburgh Park is your home away from home. We are, once again, extremely happy that we were able to provide you with such a positive experience. I am sorry that this time I missed you! But we will see you in November for another fantastic stay :) Thank you and we hope that you all enjoyed your time in Scotland. Sincerely, Daniela Front Office Manager

Great location for trams into town, saves parking hassle

Customer review rating 5.0/5

Bobbie J. Families - 17/10/2021 Confirmed reviews ALL

Lovely room, great breakfast and dinner, friendly staff, all Covid measures in place. We used our car for visits to the Zoo, etc., but it's also so handy to have the tram stop so close by and our grandchildren loved the opportunity of using it to travel into the city centre. My only niggle would be the swimming pool - floors weren't cleaned, there were more than the 20 people we'd been told would be the limit, no-one there to stop youngsters "bombing" into the pool, no clear signs about where to collect towels, etc. Otherwise, it was a great pool for our grandchildren. Check-in and check-out were quick and painless! We really enjoyed our stay here and would highly recommend this hotel.

Dear Bobbie, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Great hotel but bad pillows!

Customer review rating 4.5/5

V M. Families - 16/10/2021 Confirmed reviews ALL

Spotless clean room especially bathroom. Great swimming pool. Restaurant food very tasty and buffet breakfast great selection Staff all very friendly and polite.

Dear Veronica M., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could I ask you to share your comments regarding our cleanliness, and Olivier's customer service on our TripAdvisor page? This is very important to us. The link you need to follow is https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Excellent as always

Customer review rating 5.0/5

Michael M. Families - 16/10/2021 Confirmed reviews ALL

Another lovely stay at Novotel Edinburgh Park. Thanks to all the team who helped make it such a memorable stay.

Dear Mike, A big, big thank you on behalf of everyone in the team for taking the time to share your feedback with us. We are absolutely over the moon to hear that, once again, you enjoyed your visit. Please know that feedback like this feels like a pat on the back. We are an extremely hard-working bunch and there is nothing we care more about that our guest's satisfaction. Could I please ask you to post this review on our Tripadvisor page? This is particularly important to us, as it helps us reach more potential guests and grow our reputation in the city. The link you need to follow is: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Please remember to contact me directly before your next booking so that I can ensure you get the best room available!! Sincerely, Daniela Front Office Manager

Another Comfortable Stay

TripAdvisor rating 5.0/5

toffee1 06/10/2021 TripAdvisor review

The hotel has introduced enhanced health and safety standards in all areas of the hotel which is reassuring. The rooms are always up to a high standard and always very clean. The staff are always very friendly and helpful.

Dear Toffee1, we are delighted to hear that you enjoyed your time with us, and that you felt safe and well looked after. We work every day to ensure that our guests are happy with the level of service they receive. Your feedback is encouraging and I will share it with everyone in the team as I know how happy they will be to hear this. Thank you and we hope to see you again soon. Sincerely, Daniela Front Office Manager

Nice new hotel

TripAdvisor rating 5.0/5

paulwithcheryl 19/09/2021 TripAdvisor review

We found the hotel to be very clean and fairly recent hotel. All the staff we encountered were friendly, efficient, and helpful. SatNavs find it difficult to find with the post code, but it worked fine inputting the street address.

Dear Paulwithcheryl, thank you so much for taking the time to post this excellent review for us. We are extremely happy to know that we managed to help make your experience so special. We hope to see you again soon. Kind regards, Daniela Front Office Manager

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