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Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 12,676 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

Best price guarantee

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Novotel Edinburgh Park
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+ 13 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with Queen bed and sofa

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with queen size bed and balcony

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Executive Room Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Accessible Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Iron(...)

Superior Deluxe room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Superior room 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Suite Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

Restaurant

Type of cuisine: Gourmet

In-house restaurant serving local and international cuisine

Menu (PDF)

GOURMET BAR

Available 24/7 for hotel residents

Menu (PDF)

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 177

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,676 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,154 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Sell located

Customer review rating 5.0/5

Alan C. Couples - 18/06/2021 Confirmed reviews ALL

It is well located with a 5 minute walk to the tram station

Dear Alan, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

It it well located

Customer review rating 4.5/5

Brian L. Solo - 18/06/2021 Confirmed reviews ALL

Would have welcomed hash browns with the cooked breakfast. Also I wished there had been a fruit salad option with the breakfast. The bedroom was indeed first class.

Dear Brian, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Birthday treats

Customer review rating 5.0/5

Anonymous Families - 17/06/2021 Confirmed reviews ALL

Wonderful

Dear John, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Good quiet stay

Customer review rating 4.0/5

Sheree Families - 17/06/2021 Confirmed reviews ALL

We always enjoy our stay at Novotel Edinburgh Park but the room was very very warm even with turning the heating down. Air conditioning or a fan would be a good addition.

Dear Sheree, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Fantastic service all round! :)

Customer review rating 5.0/5

Hunter M. Couples - 15/06/2021 Confirmed reviews ALL

Had a fantastic experience staying at this hotel. Staff were very attentive and always happy to help. Every interaction we had with a member of staff was a delight from the reception to the food and beverage staff to the housekeepers. Can't wait to visit again! :)

Dear W., Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Well Located.

Customer review rating 3.5/5

Paul C. Couples - 15/06/2021 Confirmed reviews ALL

Can't fault the Hotel in any way, Ideal for city and local shopping and Airport. Staff were brilliant at all times as always. Only disappointment I had was the room was not the room I had booked. When I booked my reservation with Julie the room I requested it was available and Julie sorted and told me so over the phone, However upon arrival I was given an envelop at reception and told my room was ready, not looking at the white envelop I went straight to my requested room and couldn't get in thinking the key-card was faulty then realising the (Room Number) printed on the other side of the envelop which was not the side of the Hotel I wished to be Overlooking. went down and spoke to reception and they changed me to another room as my requested room was now occupied, However we had to make the most of the situation and enjoyed my 3 nights stay, Weather was fantastic, Staff Brilliant both reception and dining room staff, very conversational as always. Looking forward to my next stay very soon. xxx

Dear Paul, Thank you for taking the time to complete this survey, following your stay with us at Novotel Edinburgh Park. We are happy to hear that, overall, you did enjoy your stay. I am sorry to hear that we did not completely manage to provide you with excellent service this time. I am confident that, on your next visit, we will be able to get the top marks from you. Please rest assured that I have shared your feedback regarding the issues you encountered during your time with us with our Management team. As always, we appreciate and value feedback from our regular guests since it is the most important tool we have to work towards improvement. Thank you again for your feedback, Kind regards, Daniela Front Office Team Leader

Extremely disappointing

Customer review rating 1.5/5

M. M. Couples - 15/06/2021 Confirmed reviews ALL

We have stayed in many Accor Hotels (including Novotels) particularly in France and this was by far the worst we have experienced. The Hotel was difficult to find, even using satnav. The outside pavement of the hotel was dirty having been fouled by dogs and then walked through by customers, and the pillars and doors into the premises had been weed on by dogs - an extremely bad first impression! This was apparent on arrival and still the same when we left three days later, The car park contained a lot of rubbish and even an abandoned car. The restaurant was closed, tables only available in the bar area, menu paltry, food uninteresting and unattractive. There was nothing about the restaurant that we have come to expect from Novotel. It appeared that the management was trying to run the hotel on a shoestring with little consideration for the needs of the customers. We used our hard-earned points towards the cost of our three-night stay, and would have checked out after the first night if we had not done so and also pre-paid for the room. The hotel was very noisy because it is situated just off a main road and also within a few yards of both a train line and the tramway. When I telephoned the hotel to make the reservation I was not told that there was a charge for car parking. On arrival at the hotel we were asked to pay a supplement for parking, which we refused because of the state of the car park which did not give any confidence for the security of our vehicle. We will certainly not stay there again or recommend it to anyone else.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We really appreciate your kind feedbacks, and we can assure you that we will make all the necessary improvements based on it. We hope you will experience a lot better service the next time you may stay with us, from finishing the legal battle to get the abandoned car removed from our car park to being more careful with our guest staying with pets. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Great stay

Customer review rating 4.5/5

Jen Families - 15/06/2021 Confirmed reviews ALL

My nephews and I enjoyed our stay, the hotel was immaculate and stylish, the hotel room was nice and spotless, beds were comfortable and the bathroom was immaculate. We used the swimming pool which was warm and great for the kids. We had breakfast which was great too, the kids especially loved the pancake machine. The only downside for me was the noise from the trams/trains passing in front of our room window when trying to get to sleep, but it would not deter me from booking in future, I would request a room on the other side of the hotel. My nephews are wanting to come back and stay asap, they loved their time at the hotel too.

Dear Jen, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Convenient Friendly hotel

Customer review rating 5.0/5

Carlton W. Families - 15/06/2021 Confirmed reviews ALL

If you don’t fancy staying in town, Edinburgh Park Novotel is only a short tram ride away Conveniently situated for good road connections this hotel is only meters from the end of the M8 into Edinburgh 4th time to this hotel

Dear Carlton, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Great location, helpful staff.

Customer review rating 4.0/5

S. M. Families - 13/06/2021 Confirmed reviews ALL

Unfortunately the ‘climate control’ in the room wasn’t working and couldn’t be fixed m. Despite staff’s best efforts to provide a fan which again didn’t work the room was too hot ands at the back of the hotel so opening the window wasn’t an option due to the train and tram noise.

Dear S., Thank you for taking the time to complete this booking, following your recent stay with us at Novotel Edinburgh Park. I am delighted to hear that you enjoyed your stay, and that you would recommend this hotel and this brand to others. I would like to apologise to you regarding the issue you experienced with the climate control system in your room. Lately, we have had extraordinarily warm days in Edinburgh, with temperatures reaching 26 degrees during the day. I hope that you give us another chance in the future, please e-mail me directly on h6… before your next stay so that I can make sure I allocate you in a cooler room. Thank you again for your feedback! Sincerely, Daniela Front Office Team Leader

Fantastic location next to tram services

Customer review rating 5.0/5

Trev B. Couples - 12/06/2021 Confirmed reviews ALL

We decided to get engaged at Edinburgh and struggled to fine a hotel that catered for our needs. The Novotel has everything and is 15 mins by tram to Edinburgh centre. Lovely room with a lot of space and the bar area was fantastic. The hotel is superb and we wish to thank the staff for looking after us during our stay.

Dear Trevor, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Not 4*....

Customer review rating 2.0/5

Peter D. Couples - 12/06/2021 Confirmed reviews ALL

The hotel was impressive and the room was comfortable, although we couldn't chill the room enough with the Aircon. A fan was available but we opted to keep the window opened. I presume if the hotel had a lot of guests there wouldn't be enough fans to go round. Although due to the Covid restrictions there were less staff than usual. If you wished service at the bar the receptionist had to phone to get a staff member to serve. The food was not up to 4* standard and as a result we dined out the second night. The poor standard also reflected on the not so good breakfast. The staff that were available were excellent, polite, friendly. The holiday weekend was extra pressure on your staff, where the staff levels didn't reflect the extra resident's!! We are reluctant to spend another night in Novotel, and pay for a hotel which can't be called 4* in our option.

Dear Peter, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. I am sorry that certain aspects of the hotel did not meet your expectations, please allow me to express my apologies regarding the issues you had at the restaurant and bar during dinner and breakfast services. Our team are doing their best to adapt to the new normal despite the unfavourable circumstances the Hospitality industry is experiencing. I am glad to hear that you noticed how friendly and helpful everyone tries to be, please know that we are truly passionate about this industry and we are all very happy that things are slowly starting to look up for us again. We keep our fingers crossed for a better year this 2021, and I am confident that on your next stay (hopefully you will give us another chance!) everything will be excellent. Thank you for your feedback, please know that we appreciate and value feedback of all sorts, since it allows us to work towards improvement. Sincerely, Daniela Front Office Team Leader

Helpful, friendly staff. Located next to the trams and trains. Fab location

Customer review rating 5.0/5

Jane M. D. Families - 12/06/2021 Confirmed reviews ALL

I came up from England to have a few nights with my family and to meet my family up there. The staff made sure we had interconnected rooms and that our stay was effortless and well managed. We often had the pool to ourselves and when ever you needed a member of staff you were greeted with a friendly face and accompanied there and then. This place is next to both trams and the train station. We took one tram into Edinburgh central and back. Simple and fun for the children.

Dear Jane, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html If you could mention our lovely Chelsea on your review (the friendly Scottish girl at Reception during your stay), I know how important that would be for her. Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Well located

Customer review rating 5.0/5

Andrew M. Couples - 11/06/2021 Confirmed reviews ALL

Wonderful hotel,excellent staff just loved the extremely comfortable bed and the bathroom supberb.just love the fact you welcome well behaved dogs

Dear Andrew Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Good stay

Customer review rating 4.0/5

Selim S. F. Families - 11/06/2021 Confirmed reviews ALL

Nice friendly staff , very clean rooms

Dear Sam, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Team Leader

Good showers

Customer review rating 3.5/5

A H. C. Families - 10/06/2021 Confirmed reviews ALL

The location is good if you don't mind public transport, trams are every 8 to 15 minutes subject to time of travel and there us only a easy 5minute walk to the station. Parking on site is avalible at a small cost. A nice stay with very friendly and helpful staff which makes a big difference.

Dear Sean, Thank you for taking the time to complete this survey regarding your recent stay with us at Novotel Edinburgh Park. I am very happy to hear that you had a good time with us, and particularly that you found all our staff members friendly and helpful. I will share your comments with them, as I know how much they will appreciate them :) I am sorry that there were a few hiccups during your stay, and that these hiccups prevented you from fully enjoying your experience. I have shared your feedback with our Maintenance engineers. It is always really important for us to receive honest feedback from our valued guests, as it is this feedback that we can use as a tool to work towards improvement. Thank you again and we hope to have another opportunity to serve you better in the future. Sincerely, Daniela Front Office Team Leader

Overall good stay

Customer review rating 3.5/5

Lin Families - 10/06/2021 Confirmed reviews ALL

Friendly staff and good hotel overall. The swimming pool, which is the reason why we booked the hotel as we were travelling with a child, had to be pre-booked and we were only allowed 30 min a day. If we had known this, we wouldn’t have bothered. Otherwise, although not in the centre, the hotel is easily reachable with the tram. The restaurant is not offering lunch at all and the choice for dinner is very limited which makes it difficult to eat there more than once.

Dear Lin, Thank you for taking the time to complete this survey, following your recent stay with us at Novotel Edinburgh Park. I am happy to hear that you enjoyed a nice stay overall, however, it is disappointing to hear that there were a few issues that did not allow you to properly take advantage of your time with us. Unfortunately, it is not the hotel's decision to limit our guest's time in the swimming pool, but government requirement. For the safety of our guests, we must have up to 12 swimmers in the pool at any given time, and the only way to ensure that this is effectively achieved is by putting a timeslot system in place. We try and be as transparent and upfront regarding the use of the leisure centre as we can, and our team is also happy to offer double or multiple timeslots depending on availability on the day. I do understand that this was a disappointment, and I hope that you give us another chance in the future so that we can serve you better. Please do not hesitate to contact me directly on h6… before your next visit and I will make sure to treat you to something special. Thank you for your comments regarding our Food & Beverage selection, I have shared your feedback with our Restaurant Manager. Please allow me to assure you that we take comments from our guest's extremely seriously and that all sorts of feedback is welcome and appreciated, since it helps us to improve the quality of our services. Thank you again and we hope that you return to Novotel Edinburgh Park. Sincerely, Daniela Front Office Team Leader

Good location

Customer review rating 4.5/5

Rebecca Families - 08/06/2021 Confirmed reviews ALL

Staff were friendly & always helpful.

Dear Rebecca, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Great stay

Customer review rating 5.0/5

May Families - 08/06/2021 Confirmed reviews ALL

Had an excellent stay fabulous hotel which was spotlessly clean. The room was spacious and well equipped. Food and service at dinner and breakfast was 1st class with a special mention to Oliver and manager of restaurant who could not have done more. Front desk and cleaner also very professional and friendly, can't wait to return.

Dear May, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html If you could mention Oliver in your review, I know he would be thrilled to see his name there! :) Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

Great stay

Customer review rating 5.0/5

Deborah Families - 08/06/2021 Confirmed reviews ALL

Family night away, facilities great, bairns loved the pool, staff friendly and welcoming. Room lovely. Breakfast very tasty.

Dear Martin and Deborah, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed a wonderful stay with us. Please allow me to assure you that our team works very hard every single day, in order to make our guest’s experience a meaningful one. It has been a tough year for everyone. For us, in the Hospitality industry in particular, it has been devastating to say the least. We count on the support of our guests more than ever. Could I please ask you to leave a 5-star review on TripAdvisor for us? We wish to keep strengthening our social presence online and to continue being one of the top choice for travellers in Edinburgh. This is the link you need to follow: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again for your feedback and we hope to see you again very soon! Sincerely, Daniela Front Office Team Leader

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