Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 2,571 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

In-house restaurant serving local and international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,571 reviews

TripAdvisor Rating  4.0/5  3,529 reviews

Certificate of excellence 2023

Good Stay

Customer review rating 3.5/5

M. Business - Confirmed reviews ALL

Good stay, clean and welcoming staff. I think the food is over priced for what it is, especially the breakfast. Also there was a lot of noise (from the wind) in my bedroom. This was also the case in colleagues rooms. I think there is an issue with how they close and this needs to be resolved.

Dear M., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive or even those constructive feedback. I have asked our maintenance manager to have a deeper look into your feedback regarding the room issues that you encountered during your stay (like noise and window locks). As always, we appreciate and value feedback from guests since it is the most important tool we have to work towards improvement. Thank you again for your feedback and I wish that, despite this recent experience, you give us another chance in the future, and that we can reinstate your faith in the brand. Sincerely, Gabor Elek, Front Office Manager

Brilliant stay !!

Customer review rating 5.0/5

Sonia P. Families - Confirmed reviews ALL

Excellent staff hospitality, perfect for families and lovely swimming pool area. Excellent location for tram into centre, nice and quiet and rooms lovely, comfortable and clean. Excellent breakfast. GREAT VALUE FOR MONEY ! Well done to all

Dear Sonia, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandru Sfarlea, Assistant Front Office Manager

Great stay

Customer review rating 4.5/5

Meg Couples - Confirmed reviews ALL

Lovely spotless hotel. Staff are all extremely helpful and friendly. Very easy to access from Edinburgh Park Station, which is about 10 mins on the train into Central Edinburgh. There's a retail park just across from the station with a good selection of shops. And Patina bakery which was a 10 min walk away sold great pastries! Second time staying here and will be back again!

Dear Megan, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. We are thrilled to hear that you had a fantastic stay with us. We really loved the way how you praise the location, the staff and our hotel in general, much appreciated. Lovely confirmation regarding our services and facilities, wonderful to know you already plan to be back at one point. Regarding our dental kit, please feel free to ask anytime you need them as we only provide them upon request. Could I please ask you to rate us on our GOOGLE page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://bit.ly/3O4dJFJ Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor Elek, Front Office Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything you would want in a hotel…. Clean , quiet, comfy good food.

Dear Paul, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to rate us on our GOOGLE page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://bit.ly/3O4dJFJ Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Gabor Elek, Front Office Manager

Freindly and comfortable hotel close to airport

Customer review rating 4.5/5

Francis N. Business - Confirmed reviews ALL

I spent two nights at the Novotel Edinburgh park, a lovely, comfortable and well equipped hotel with super helpful and friendly staff. The hotel was really peaceful, my room was nice and quiet, clean and well appointed. Meals int eh restaurant were excellent, both for breakfast and dinner, with a wide choice of offerings and good prices. My only frustration during the stay was that the steam room was out of service, and the only way I found out was after going through getting changed and walking through the pool area only to see a sign on the steam room door.

Dear Francis, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive or even constructive feedback. We are glad to hear that you had a great stay with us and you enjoyed our restaurant just as our ambient vibe too. At the other hand, I am glad that you brought into my attention the closed steam room sign issue, as indeed we have the room for improving here, and I am really sorry that you had to encounter with that during your stay and point me out after all. You are absolutely right regarding this matter. Please rest assured I will bring this up for the team to avoid its future occurrence as we should present this closing sign much earlier than the steam room's door. Other than that, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor Elek, Front Office Manager

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Other web-users rate our hotel

  • 1,922 reviews 9/10 Location
  • 2,119 reviews 7.9/10 Room
  • 2,187 reviews 9.2/10 Service
  • 20 reviews 5.9/10 WiFi
  • 1,020 reviews 8.6/10 Breakfast
  • 1,016 reviews 8.5/10 Cleanliness
  • 750 reviews 8.7/10 Pool
  • 456 reviews 5.5/10 Value

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