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Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 12,165 reviews
Novotel Edinburgh Park
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+ 20 Services
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Room 1

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Children's age

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Hotel extras

  • Private banqueting is available for up to 150 people

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Complimentary on-site parking for conference guests

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ
edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :   24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Accessible room

Superior room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room with queen size bed and balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)
Accessible room

Accessible Superior Room with Queen Bed

  • Max. number of persons: 2
  • Area: From 21m²

Superior Deluxe room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)
Accessible room

Superior room 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Suite Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 172 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,165 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,067 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great place to stay outside centre of the city.

Customer review rating 4.3/5

Phil Families - 21/02/2020 Confirmed reviews ALL

Large rooms very well appointed and great shower and bed. All the staff were fantastic , helpful and smiling even though very busy with a lot of guests and children for the weekend. The best we’ve seen in a long time. Congratulations to a great team!

Dear Phil, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Great Services

Customer review rating 4.3/5

Amaka A. Families - 20/02/2020 Confirmed reviews ALL

Friendly staffs throughout our stay. Enjoyed the breakfast variety.

Dear Amaka, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us such a great score! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. . Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Fantastic customer service

Customer review rating 4.3/5

David P. Business - 20/02/2020 Confirmed reviews ALL

From start to finish the staff at Novotel showed huge care and made me feel completely at home.

Dear David P., Thank you for taking the time to complete our survey on your recent stay at Novotel Edinburgh Park. We were delighted to read your comments and so glad to know that you enjoyed your stay with us. We know our staff work hard to make our guests feel welcome and we will be sure to share your comments with the team. It would mean so much to us if we could ask you for a few more minutes of your time in leaving us a fivestar review on tripadvisor at the link below so that other guests can learn about your experiences here. I am sure that Chelsea would love to receive a personal mention in your review. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html We hope to welcome you back again soon, Danielle & Front Office Team Member

A friendly & comfortable stay

Customer review rating 4.3/5

Anonymous Couples - 20/02/2020 Confirmed reviews ALL

We had a good stay. Which is situated a small tram ride to the city centre. The room was comfortable and the staff friendly.

Dear Chris, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Excellent Hotel

Customer review rating 4.3/5

Jennifer B. Friends - 19/02/2020 Confirmed reviews ALL

We have been to the Novotel Edinburgh Park on many occasions, it’s our 8 year old daughter’s favourite hotel!! We went with friends this time, no children and we were upgraded to an executive suite on the top floor, very cool! Bit of a queue for breakfast as the hotel was very busy. Breakfast excellent as always. We will be back for sure.

Dear Jennifer, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. I am also really happy that you really enjoyed your room upgrade :) Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team
Customer review rating 4.3/5

Anonymous Families - 19/02/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay. We were very happy to get the room we requested. All staff were very friendly and helpful. The swimming pool was a lovely temperature.

Dear Alison, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Excellent hotel next to tram links into centre of Edinburgh

Customer review rating 4.3/5

Garry H. Couples - 19/02/2020 Confirmed reviews ALL

My third visit and it didn't disappoint. The hotel is ideally situated just off the Edinburgh bypass next to Edinburgh Park Tram and Rail station allowing easy access to Edinburgh city centre. We were upgraded to an Executive suite, the room was first class only slight criticism was at times the room felt too cold. Breakfast was very good, offering many options to suite individual choice. Gym and leisure facilities were used and would recommend.

Dear Garry, Thank you ever so much for taking the time to complete this survey. I am delighted to hear that you really enjoyed your stay, and that you were very happy with the service you received! I have checked the system out of curiosity, and it looks like the person that welcomed you into this hotel was our lovely Ilaria, who by the way is thrilled to know she made a positive impact on your experience. Could I please ask you to post this review on TripAdvisor as well? That would really, really help the team, especially Ilaria if you mention her. This is the link you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for your lovely feedback, we hope to see you again very soon! Kind regards, Daniela and the team at N.E.P

Great stay

Customer review rating 4.3/5

Christina Families - 19/02/2020 Confirmed reviews ALL

We choose to stay as the hotel was near Edinburgh zoo, had good transport links to the city centre and had a pool. Our room was extremely clean set up ready for a family stay with sofa bed out and extra towels/toiletries. Breakfast was great, such a good selection of hot and cold items.

Dear Christina, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and the team

Very comfortable room, had a great sleep and perfect for the tram!

Customer review rating 4.3/5

Gary Business - 19/02/2020 Confirmed reviews ALL

My flight was delayed so I arrived after midnight. I received a warm welcome, check in was very fast and I was given a lovely quiet room which was spotlessly clean and with a very comfy bed. I was really impressed by this hotel.

Dear Gary, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Ticks all the boxes

Customer review rating 4.3/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Fantastic location with easy access to the city centre. Friendly helpful staff, lovely room with lots of space.

Dear Scott, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Well located for the trams and access to city centre

Customer review rating 4.3/5

Waldo Families - 19/02/2020 Confirmed reviews ALL

Comfortable clean and very friendly

Dear Waldo, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Good Location

Customer review rating 4.3/5

Chrisbt Business - 19/02/2020 Confirmed reviews ALL

Hotel is easy to locate and well situated next to a retail park, train station, tram stop and places to eat. The rooms were clean, tidy and warm. Breakfast was good and the one time I ate in the restaurant was a good experience too. The only single change I would make is to reduce or remove the £20 per 24 hours charge for parking in the car park . . .

Dear Christopher B., Thank you for taking the time for completing our survey on your recent stay at Novotel Edinburgh Park. We are delighted to know that you enjoyed your stay with us. We are glad that you found the location to be convenient. We know that many of our guests come for the location but return again for the service that they receive, we do hope that this will be the case for you as well. We would just like to point out that parking is £4 per night for hotel residents an this was the amount that you were charged as well. The £20 applies to non-residents and helps to keep our spaces free for our guests. It would mean so much to us if we could ask you for a few more minutes of your time in leaving us a fivestar review on tripadvisor at the link below so that other guests can learn about your experiences here. If you happen to remember any of our staff by name, I know that they would love to receive a personal mention in your review. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html We hope to welcome you back again soon, Danielle & Front Office Team
Customer review rating 4.3/5

Mario Families - 19/02/2020 Confirmed reviews ALL

Good but jacuzzi didn't work at the swimming pool. Changing room's lockers broken and locking didn't work. Disappointing. Breakfast was great.

Dear Mariusz, Thank you for taking the time to complete this survey. We are happy to know you really enjoyed your stay overall, especially breakfast. Thank you for letting us know about the issues you experienced during your stay. I would like to apologise on behalf of the team, and to assure you that these are not regular occurrences. I have already shared your feedback with our Maintenance Engineers, who are already looking into this. Lastly, I would like to tell you that Aneta is over the moon to know she made a positive impression on you. Thank you again for your review, and we hope to have the opportunity to welcome you back soon. Kind regards, Daniela Front Office Team Leader

Amazing Staff !

Customer review rating 4.3/5

Ryan M. A. Y. G. Couples - 18/02/2020 Confirmed reviews ALL

I made a booking for a night on the 14th of February for a surprise valentine’s present for my partner. I did not expect the room to be all nicely decorated with rose petals and balloons but Miguel Chelsea and Beata from reception decided to make that nice surprise for myself just after giving me a very kind and warmly welcome to the hotel. Had dinner at the restaurant around 8pm food was very quick and tasty very big portions for fair price, the staff at the restaurant were very kind as well giving us a rose to celebrate the date. Yasdanny and Oliver did an amazing job attending our table for the whole night. I am definitely coming back ! Novotel Edinburgh Park has the best staff that I have came across in a hotel in a very long time. Well done guys !

Dear Yenesis G., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

The Hotel is in an ideal location for Train and Tram and Bus links to get you to the centre of Edinburgh

Customer review rating 4.3/5

Stephen T. Friends - 18/02/2020 Confirmed reviews ALL

On arrival at the Hotel i was greeted by very friendly staff members who i have got to know on my many stays at the hotel and as always they were very helpful and polite i always enjoy coming to Novotel at Edinburgh Park as i know i will always have a warm welcome

Dear Stephen, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Well located

Customer review rating 4.3/5

Isobel E. Families - 18/02/2020 Confirmed reviews ALL

Handy for tram, trains and buses into the City. Staff very friendly and helpful, Hotel rooms, hall, pool and dining area all spotless clean.

Dear Isobel, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

well located for city and arport

Customer review rating 4.3/5

R Friends - 17/02/2020 Confirmed reviews ALL

Pleasant and efficient hotel, helpful in extending booking when flight cancelled due to weather

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are all happy to know that our Reception staff were helpful when sorting out an issue for you. That storm was a nightmare for many guests, but we are always happy to help make the situation better for you. Johanna is very happy and grateful that you remembered her name, and that you took the time to mention her name. Could I please ask you to post this review on TripAdvisor as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office

Nice stay

Customer review rating 4.3/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Overall my stay was pleasant. Value for money is extremely good. However to make my stay perfect some details need to be looked and corrected. Such as the drain the bath was not working after I took a shower. This should have been noticed when the room was being cleaned. It would be nice to see new/different dishes on the menu. I stayed a year ago and the same food was available. The other thing is the bar service in the dining room. It takes a long time before drinks ordered at the bar get served. I find the location great. Close to public transport, easy accessible for getting into Edinburgh City Center as well as back to the airport. Even though this is a business trip I enjoy staying in your hotel.

Dear Fawn, Thank you for taking the time to complete this survey for us, following your recent stay at Novotel Edinburgh Park. I am delighted to know that, overall, you enjoyed a nice and pleasant stay, however I do appreciate there were a few minor issues in the room. I would like to apologise for this, and to assure you I will share this feedback with our Maintenance Manager straightaway. I will also share your suggestion about our restaurant menu with our Food & Beverage team. Please know that we are constantly looking for ways we can improve the quality of our services, and feedback from our guests is of vital importance to all of us. Thank you again for sharing your experience with us! Kind regards, Daniela Front Office Team Leader

2 mins to tram

Customer review rating 4.3/5

C M. Couples - 17/02/2020 Confirmed reviews ALL

Overnight break. Very handy for tram to centre Edinburgh. Clean comfortable room. Great breakfast. Staff very friendly and helpful from reception to restaurant to housekeeping. Would definitely stay again.

Dear William, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Good value

Customer review rating 4.3/5

Mike Business - 17/02/2020 Confirmed reviews ALL

I stay in a lot of business-focused hotels and this one was surprisingly good. The room was in good condition and it was both quiet and dark at night, which I need as a light sleeper. The room service menu was good too.

Dear Michael, Thank you for taking the time to complete this survey for us. We really value and appreciate feedback from our guests, as listening to your opinions makes us able to offer improved services. I am delighted to hear you enjoyed your time with us, particularly the gym and the room service options available. I will share your comment about the shower head in room 443 with our Maintenance department. Improving is our top priority! Thank you again and we hope to have the opportunity to welcome you back into Novotel Edinburgh Park very soon. Kind regards, Daniela Front Office Team Leader
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