Dear Bernie, Thank you for your feedback. We are pleased to hear that you enjoyed our location, facilities, and the service provided by our staff. Your comments regarding the comfort of the beds will be noted for any future development as we recognize that everyone's preferences can differ. We look forward to welcoming you back soon! Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Asif, Thank you for your positive feedback regarding your stay at our apart-hotel. We are so glad to hear that you found our location convenient and your stay comfortable. We look forward to welcoming you back in the future. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Richard, Thank you for your wonderful feedback regarding your recent stay at Aparthotel Adagio Birmingham City Centre. We are delighted to hear that you enjoyed our location, comfort, and the exceptional service provided by Linda at breakfast. Your kind words are greatly appreciated and I will be sure to share them with the team. We look forward to welcoming you back for future a visit! Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Angela, Thank you for your positive feedback regarding our friendly team and convenient location. I appreciate your suggestions about the amenities provided in your room, our team would be happy to provide extra amenities such as tea and coffee upon request at reception. Gold members are also entitled to a welcome drink from our selection for all guests which our team would be happy to redeem for you at any point during your stay. I am also sorry to hear that you encountered some problems with the pillows in your room, additional pillows are normally stored in the wardrobe, however where guests require more we would always be happy to assist. We sincerely appreciate your loyalty to Accor and hope that we might be able to welcome you back so that we can offer you an improved experience. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Guest, Thank you for your kind feedback regarding the comfort and location of our hotel. We are delighted to hear that you found our property to be ideally located, being central means we are a great choice for shopping trips, live music events in Digbeth and public transport accessibility. We hope to see you on a future visit for another comfortable stay! Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Robert, Thank you for your kind words regarding your recent visit. We are delighted to hear that you found our facilities stylish and well-equipped, and that our staff provided helpful service. Your appreciation of our cleanliness is also greatly valued. We hope to welcome you back for another stay in the near future. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Joe, Thank you for your kind words regarding the cleanliness of our hotel and the friendliness of our staff. We are pleased to hear that you enjoyed our convenient location. I apologize for the inconvenience caused by the ongoing work during your stay, this was part of our recent remedial building improvements. Please know that we strive to minimize disturbances for our guests, but I am sincerely sorry if this impacted your visit. We hope that you will return in the future so that we can offer you an improved experience. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your satisfaction is important to us, and we hope to welcome you back soon. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Zain, Thank you for your kind feedback regarding your recent stay. It is fantastic to know that you found our hotel to be well-priced and appreciated our staff's assistance. I am also glad to hear that you enjoyed our breakfast offerings, after all we do believe it is the most important meal of the day! We look forward to welcoming you back on your next trip. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear David, Thank you for your feedback regarding your recent stay and for your continued valued loyalty as an accor member. I sincerely apologize for the cleanliness issues you encountered and the lack of an effective resolution from our staff. I can assure you that this is being investigated with our housekeeping department and the members of staff involved in handling your reservation. We take feedback such as this extremely seriously. I would like to invite you to contact me so that we can investigate this further so that I can understand your specific concerns, if you would like to do so my email is H8… I would like to once again sincerely thankyou for taking the time to share this feedback with us as it helps us to continuously review and improve our standards. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear David, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient and your room comfortable. We strive to provide a pleasant experience for all our guests. We truly appreciate your continued loyalty as a platinum member and look forward to seeing you again soon! Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Nicole, Thank you for your kind words regarding your recent stay. It is a pleasure to hear that our staff contributed positively to your experience and that you found your room clean and well-equipped for your needs. I am also glad to hear that you appreciated our efforts to encourage sustainable water usage as we strive to be a responsible property, this also includes our green key accreditation. We look forward to welcoming you back again soon for any future visits. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Jojit, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our convenient location to local transport links and the cleanliness. Your recommendation is sincerely appreciated, and we look forward to welcoming you back in the future. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our staff and our efforts to allocate your rooms closely together. I am particularly pleased to read that Sayu left a positive impression on you during your visit. I will be sure to pass this onto her, as I am sure she will be pleased to hear that you had a great experience. We truly appreciate the time you take to let us know about your stay. We hope to see you again at Adagio Birmingham! Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Anthony, Thank you for your positive feedback and extremely kind words regarding your stay at our hotel. We sincerely appreciate your loyalty and for choosing us as your apart-hotel of choice during your trips. We are delighted to hear that you enjoyed the comfort and spaciousness of your apartment, as well as the warm welcome from our team. We look forward to welcoming you back very soon! Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Alexander, Thank you for your positive feedback and for recognizing our teams efforts to make your stay exceptional as a loyal member of Accor. We are delighted to hear that you enjoyed your stay and found our location, service, and facilities to your satisfaction. Your kind words will certainly be shared with our team. Kindest Regards, Jack Dwight Assistant Front Office Manager

Dear Guest, Thank you for your kind words following your recent stay with us. We are delighted to hear that you enjoyed our location, appreciated the service, and found the bed comfortable. Your feedback is invaluable to us. Kindest Regards, Jack Dwight Assistant Front Office Manager