Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Customer review rating 4.2/5 4,864 reviews

Mercure Stratford upon Avon Shakespeare Hotel
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Hotel extras

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Car park on site, entrance at 7 Sheep Street. Spaces can be reserved for blue badge holders.

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Marco Pierre White Restaurant on site with bar and outside terrace

  • Meeting rooms which can accommodate up to 75 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER
stratford upon avon
united kingdom

Tel: +4401789294997

Fax: (+44)01789415411

Check-in from 14h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 24.5km / 15.22 miles

  • By plane

    COVENTRY At 33km / 20.51 miles

  • By plane

    OXFORD/KIDLINGTON At 84.5km / 52.51 miles

  • By train

    STRATFORD-UPON-AVON At 1.61km / 1 miles

GPS :52.191051, -1.707574

Our accommodations

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilège Double or Twin

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Business Desk
  • Iron

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: International

Adjacent to the Hotel is a New York Italian restaurant by celebrity chef, Marco Pierre White. Marco's New York Italian is the perfect setting for lunch or dinner; with a large bar and terrace it's ideal for sitting back and relaxing with drinks.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE QUIL BAR & LOUNGE

Non contractual photo

Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening it is the ideal location to meet friends for cocktails or choose a glass of wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Non contractual photo

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,864 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,311 reviews

Helpful staff but cleanliness not good

Customer review rating 4.2/5

Julia G. Friends - 25/03/2020 Confirmed reviews ALL

I would have rated the experience higher if the standard of cleanliness and hygiene was higher. I was given a room that had mould on the ceiling and a footprint was very visible on the bath ledge. The bath was also badly chipped which poses a health hazard. The staff was helpful and gave me another room. No mould but the bath was also chipped. Because of coronavirus for my safety I requested a new pillow which was not available. Pillows should have been disinfected but they weren’t. Also, I was shocked to discover that there was no mattress protector on the bed. Basic hygiene. Mattress protectors should be on the beds and changed when new quests request it if it is not hotel policy to change them. There was no notice anywhere stating that additional measures have been taken to disinfect the hotel to ensure the quests safety because of the coronavirus outbreak. The wooden frame of the bathroom window in my room had a piece missing which is not acceptable. The carpets were stained. For these reasons I would not recommend the hotel despite it having character and charm. It did not feel or look like a 4 star hotel.

Dear Julia, Thank you for your feedback following your recent visit to The Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about your room and your observations in regard to the practices in place for the Covid-19 and I wish to confirm that additional cleaning practices and procedures were put in place and have been continued and enhanced since then in readiness for the future. I very much appreciate you taking the time to put your concerns in writing - they are noted and we will be taking the appropriate action. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Jason Mayglothling General Manager

Friendly staff and helpful

Customer review rating 4.2/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Nice room although the bathroom was dated and would benefit from a better suite

Good stay

Customer review rating 4.2/5

Clint L. Couples - 23/03/2020 Confirmed reviews ALL

When we found the car park it was full but was told to double park and give keys to reception that I was not that happy to do but when I went back to my car to get my luggage there was a space so no need to give keys staff where very helpful and the hotel is very handy being right in the town

Well located. Car park.

Customer review rating 4.2/5

David L. Couples - 20/03/2020 Confirmed reviews ALL

Good, friendly reception.

An e njoyabl e e xperience

Customer review rating 4.2/5

Edwin H. Couples - 20/03/2020 Confirmed reviews ALL

Enjoyable

Well located

Customer review rating 4.2/5

Karen S. Couples - 18/03/2020 Confirmed reviews ALL

The room was very spacious although the decor was a little tired. Location was excellent. I think having to pay £15 per night car parking on top of the room price was a bit excessive.

Well located

Customer review rating 4.2/5

Cristian-andrei R. Business - 17/03/2020 Confirmed reviews ALL

Dirty rooms with hairs in the bathroom and dust on the lights

Dear Cristian-Andrei R., Thank you for taking the time to tell us about your experience at the Mercure Stratford upon Avon Shakespeare Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason Mayglothling General Manager

An excellent hotel

Customer review rating 4.2/5

R. M. Couples - 15/03/2020 Confirmed reviews ALL

We stayed for one night only for a theatre trip. This is a lovely hotel. The staff are very friendly and helpful. We are looking forward to returning soon for a longer visit.

Globally Satisfied :o)

Customer review rating 4.2/5

Serge A. Business - 15/03/2020 Confirmed reviews ALL

This was my 3rd stay in this hotel and I already booked a future stay. Warm check in and staff mostly attentive. A special thanks for Maria, Ana, Gabor, Adam, Lucie, Jules and the 2 women handling the breakfast. This hotel is well located in Stratford-upon-Avon. Cosy hotel with nice rooms. The restaurant is good. Area to be improved : - The air co/heater could be improved, - The Wifi is weak and I were disconnected MANY Times ! - A man in the the restaurant should remember what is a customer. - The breakfast is good however it's VERY repetitive....Please, change at least a dish every day. Overall, I al still staisfied of this hotel an Do recommend it. ;o))

Excellent location for sightseeing and the RSC

Customer review rating 4.2/5

Simon W. Couples - 15/03/2020 Confirmed reviews ALL

Right in the centre of town and only a short and pleasant walk to the RSC in the evening

good stay

Customer review rating 4.2/5

M E. Families - 15/03/2020 Confirmed reviews ALL

Nice hotel , lovely staff , great deal

Well located

Customer review rating 4.2/5

Pauline F. Couples - 14/03/2020 Confirmed reviews ALL

Noisy fan outside our window..kept us awake all nite. Had to change room next morning which was a hassle. Room much smaller. Booked disabled room but was disappointed to find an 'accessibility' room. Told at reception no disabled rooms. Too many steps and stairs and was glad of the lift. Glad of reserved disabled parking. Shame log fires not lit. Would have made it much cosier.

Friendly helpful staff, good location in lovely building

Customer review rating 4.2/5

Chris Couples - 14/03/2020 Confirmed reviews ALL

Enjoyed the timber framed building

Hotel lovely, nice big rooms. Fantastic location.

Customer review rating 4.2/5

Paula L. Couples - 09/03/2020 Confirmed reviews ALL

Booked a weekend package with breakfast and a meal on the first night. Hotel great, breakfast great meal at Marcos disappointing. Poor food and no atmosphere.

well locate

Customer review rating 4.2/5

Jan T. Couples - 07/03/2020 Confirmed reviews ALL

Very good, the dinner was medium and mixed. The service good.

Sadly not what we expected from an expensive suite

Customer review rating 4.2/5

Christine M. Couples - 04/03/2020 Confirmed reviews ALL

We booked a suite as a treat but when we arrived the room was extremely cold so we called reception and someone came immediately to switch on the aircon system. Unfortunately although it was switched to 29 degrees, the room stayed cold the entire time, even the next morning, although the chill was taken off, which we were grateful for. There were another couple of issues too - the shower was pretty tepid and the towels were like my worst towels at the back of the airing cupboard - the ones you use for decorating or if there is a water spill, those - discoloured and thin. The robes were similar too. The staff were lovely and helpful but it was not the luxurious treat that we were expecting of a suite in a nice hotel in Stratford.

Great location

Customer review rating 4.2/5

Clare Couples - 04/03/2020 Confirmed reviews ALL

Lovely hotel but wouldn't rush back as the floor boards were really creaky and noisy. We woke up when people above or below us moved around their room and I'm sure we disturbed others when we walked around our room too.

All went well

Customer review rating 4.2/5

John W. Families - 04/03/2020 Confirmed reviews ALL

Arrangements were more than satisfactory. There is, however, an unexplained £44 deduction 'pending' on our credit card bill. Do you have any further explanation of this item?

Well located

Customer review rating 4.2/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

Superb position for theatre and town. The only thing that sort of got on our nerves in the end were The creaky noisy floorboards. Having said that it is a very old Building.

Well Located, clean, good breakfast, appalling car park charge.

Customer review rating 4.2/5

Graham G. Couples - 03/03/2020 Confirmed reviews ALL

The bed was not very comfortable I think it needed a new mattress and to pay £15 to park overnight when you are staying at your hotel is appalling! The breakfast was excellent and the hotel was clean and good staff. But I think you should review the car parking charge. Due to the bed situation the car park charge was deleted from my bill which should have never been on in the first place in my opinion.

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