Mercure Stratford upon Avon Shakespeare Hotel

Customer review rating (ALL Rating) 4.0/5 594 reviews

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Our accommodation(s)

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
United Kingdom

GPS:52.191051, -1.707574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening, it is the ideal location to meet friends for drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  594 reviews

TripAdvisor Rating  3.5/5  2,663 reviews

Good location

Customer review rating 4.5/5

Paul R. Couples - Confirmed reviews ALL

I have been here several times over the past few years and have always had a nice stay. Only negative i would say is that the room we stayed in could do with a lick of paint, especially the bathroom.Room 117.But staff arre all lovely and breakfast is very good also.

So disappointing

Customer review rating 1.5/5

Melanie C. Families - Confirmed reviews ALL

No-one warned us the Hotel was in wind down prior to its refurb. I booked 3 rooms for us as a family to celebrate my son's 21st, and it was not a cheap rate. We have loved the Shakespeare for many years, and we would have chosen to stay there anyway, but we should definitively been told about the winddown and offered a reduced rate. I think you missed a huge opportunity to engage with past patrons of the Shakespeare. It took us 24 hours to realise what on earth was happening, threadbare carpets, taps that don't work properly, dark public rooms, not fires, no ambiance, bar shut all day til 5, it was just so disappointing. I wonder why you didn't have leaflets in the rooms telling guests about the exciting plans and the plans could also have been displayed in the foyer or the bar for guests to peruse. I will be emailing about all this as I'm not sure if Mercure actually do pick up these messages.

Visiting the Bard

Customer review rating 4.0/5

David S. Couples - Confirmed reviews ALL

The hotel was clean, tidy and the professional staff. There was a problem with insufficient hot water but it didn't really affect our stay. The bedroom and bed were very comfortable and we had the extra luxury of the clocks going back which we thoroughly enjoyed for the extra sleep.

Very good location Lovely hotel

Customer review rating 4.5/5

Caron J. Business - Confirmed reviews ALL

Staff were obliging and professional

Well located, brilliant stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Had a fabulous time. Located in the middle of everything. Lovely big room with a massive bed and living room area with a TV. Hotel was beautiful. Did have creeky floorboards in our room but it is an old historical building. Didn't bother us as we was out all day. Breakfast was lovely and fresh. Staff was friendly and helpful. Only negative I have to say is parking is £15. For a large hotel they have a very small carpark

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Other web-users rate our hotel

  • 865 reviews 8.9/10 Location
  • 1,085 reviews 5.5/10 Room
  • 768 reviews 7.3/10 Service
  • 16 reviews 5.6/10 WiFi
  • 502 reviews 8.1/10 Breakfast
  • 421 reviews 4.4/10 Amenities
  • 372 reviews 3.3/10 Cleanliness
  • 367 reviews 5.8/10 Vibe

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