Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Great welcome at reception. Lovely warm and roomy bedroom followed by good service at the bar and a good nights sleep. Looking forward to returning in the future.

The staff were friendly and attentive from the first moment we arrived until leaving. Nothing seemed to much trouble. The room and Quill bar, where we spent many happy hours, were clean and had everything we needed at hand. Would, and have, recommend a stay to friends and family. Cant wait for our next opportunity to visit.

The room was very comfortable, the log fire in the lounge was very relaxing and enabled us to relax read and unwind. We come to Stratford primarily for the theatre, but we do enjoy some shopping. It was a lovely surprise to see Margit working in the restaurant (we know her from the Falcon) It was also good to meet the new manager Jason

The car park is handy. the location is very good. The breakfast was good. Overall very good except the appearance of the bedroom, it needs redecorating but it was clean. The bathroom was the main issue when after flushing the toilet and then using the wash hand basin, excrement and water appeared in the bath. This happened 3 times in the morning and was reported to reception who then informed maintenance. Hopefully now sorted.

All positive. Nothing to complain about.

Tired decor; barely warm enough; no staff in lounge bar; rotten window frame on landing; foot hole in door on landing 3rd floor. On the good side - clean bed linen; good breakfast

I had booked the privilege room with the 4 poster bed as a surprise for my wife. We were very happy with the room and the added touches. Breakfast was very nice plenty to choose from. Pleasant atmosphere.

Good welcome nice room let down by lumpy mattress and poor quality pillows. Tiny bath towels could hardly wrap round your middle I am a 36 waist. No biscuits on tea tray. Breakfast itself was ok but staff and service were terrible,there was no one in charge of the restaurant had to ask twice for our hot drinks.

Very good but the car park was full so had to park down the Main Street.

Pleasantly surprised by the warmth from the staff. The overall experience was better than I had expected. Rooms were quaint and nice, creaking floor boards adding to the authenticity of the place. Special mention for Ana at front desk. Very friendly, approachable and helpful. On the opposite end, a gentleman (bald with beard) at the breakfast counter could learn a thing or two about customer service from his colleagues around. It wasn’t very pleasant being asked (and insinuated) about my child’s age regarding the complimentary breakfast even after I had stated clarifications at front desk and after another one of his colleagues beside him had stated it is complimentary. Apart from this very minor hiccup, thankfully the overall experience was wonderful.

Very close to the theatre, shops and restaurants also easy walk to Shakespeare’s birthplace and 1on walk from station. Comfy hotel lovely cosy log fires spacious double room and huge breakfast choice. Would recommend.

Fine nice room if a bit cold. Convenient location and great staff in all areas

The room, the staff and the hotel were very good, however the food was mediocre. Lunch in the p m white restaurant whilst ok was not as good as I had hoped and breakfast was also nothing special.

A delightful hotel that has cleverly combined modernity with retaining its history. Particularly friendly and attentive staff, who were always on hand to help with anything. Comfortable bedrooms, although the double room was a little small and pokey. Good breakfast in relaxed dining room. Marco restaurant was a little disappointing and only just worth one night's meal (much better restaurants in the town, two of which are almost next door). A lovely stay, thank you

From arrival to departure we were Treated like returning friends.