Mercure Stratford upon Avon Shakespeare Hotel 4 stars

The room was very spacious although the decor was a little tired. Location was excellent. I think having to pay £15 per night car parking on top of the room price was a bit excessive.

Dirty rooms with hairs in the bathroom and dust on the lights

We stayed for one night only for a theatre trip. This is a lovely hotel. The staff are very friendly and helpful. We are looking forward to returning soon for a longer visit.

This was my 3rd stay in this hotel and I already booked a future stay. Warm check in and staff mostly attentive. A special thanks for Maria, Ana, Gabor, Adam, Lucie, Jules and the 2 women handling the breakfast. This hotel is well located in Stratford-upon-Avon. Cosy hotel with nice rooms. The restaurant is good. Area to be improved : - The air co/heater could be improved, - The Wifi is weak and I were disconnected MANY Times ! - A man in the the restaurant should remember what is a customer. - The breakfast is good however it's VERY repetitive....Please, change at least a dish every day. Overall, I al still staisfied of this hotel an Do recommend it. ;o))

Right in the centre of town and only a short and pleasant walk to the RSC in the evening

Nice hotel , lovely staff , great deal

Noisy fan outside our window..kept us awake all nite. Had to change room next morning which was a hassle. Room much smaller. Booked disabled room but was disappointed to find an 'accessibility' room. Told at reception no disabled rooms. Too many steps and stairs and was glad of the lift. Glad of reserved disabled parking. Shame log fires not lit. Would have made it much cosier.

Enjoyed the timber framed building

Booked a weekend package with breakfast and a meal on the first night. Hotel great, breakfast great meal at Marcos disappointing. Poor food and no atmosphere.

Very good, the dinner was medium and mixed. The service good.

We booked a suite as a treat but when we arrived the room was extremely cold so we called reception and someone came immediately to switch on the aircon system. Unfortunately although it was switched to 29 degrees, the room stayed cold the entire time, even the next morning, although the chill was taken off, which we were grateful for. There were another couple of issues too - the shower was pretty tepid and the towels were like my worst towels at the back of the airing cupboard - the ones you use for decorating or if there is a water spill, those - discoloured and thin. The robes were similar too. The staff were lovely and helpful but it was not the luxurious treat that we were expecting of a suite in a nice hotel in Stratford.

Lovely hotel but wouldn't rush back as the floor boards were really creaky and noisy. We woke up when people above or below us moved around their room and I'm sure we disturbed others when we walked around our room too.

Arrangements were more than satisfactory. There is, however, an unexplained £44 deduction 'pending' on our credit card bill. Do you have any further explanation of this item?

Superb position for theatre and town. The only thing that sort of got on our nerves in the end were The creaky noisy floorboards. Having said that it is a very old Building.

The bed was not very comfortable I think it needed a new mattress and to pay £15 to park overnight when you are staying at your hotel is appalling! The breakfast was excellent and the hotel was clean and good staff. But I think you should review the car parking charge. Due to the bed situation the car park charge was deleted from my bill which should have never been on in the first place in my opinion.