Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Nice comfortable stay. This hotels location is perfect as it’s in the town centre within minutes walk to restaurants, bars and tourist attractions.

2 night stay. Felt very safe and had everything we needed. Excellent location and price.

A great stay. The hotel is well located in Stratford with easy access to many of the sites of interest. My room was large and very clean. Throughout the hotel every effort had been made to make guests feel safe with regard to COVID 19 issues. The staff were friendly, helpful and efficient. I found the breakfast (ordered the night before) to be good. As someone who likes their breakfast freshly cooked the present arrangements - rather than a buffet - suited me fine. I will certainly book another stay here when normality starts to return.

Lovely hotel, friendly staff.

Room very very badic have stayed in better for money I paid

No housekeeping offered due to COVID (why can they not make your bed and refresh the towels on a daily basis - they have to enter the room to clean if before and after your stay cannot understand the logic of it) when you can be served at the bar and at breakfast there is more chance of contamination via these connections, than entering a room, also breakfast service was rushed, first course served followed by second course whilst still eating first course, and table cleared whilst food not finished. Reception staff not that friendly, asked for water and advised you are only allowed one bottle a day !! was quite happy to pay for it if necessary, decided to buy elsewhere. The hotel is old an authentic but does require to be updated in keeping with its tradition.

Hi, as a regular Accor customer and platinum member I’ve stayed at lots of hotels ... sadly , and I know it’s a very old building and we live in COVID times , so things are different ... breakfast was terrible , poached eggs hard as bullets, dried out food clearly under hot lamps for a long while ......the rooms were dated and very tired, heating didn’t work effectively so a cold room , I know the hotel is a money pit, but you do expect certain standards ..... bathrooms , the silicone in them was cracked and filthy .... it would have been nice to light the fires in the public bar area , we did have one drink in the bar area but it was cold and staff were just preoccupied .... all in all disappointing but a great location

Having stayed here before and enjoyed it we returned for an Anniversary break. The suite was accessed by two flights of stairs with no lift access. Not for the less mobile and not pointed out. Heating improved once the “air con “ was switched off. Sadly hotel lacked atmosphere due to COVID regulations but we felt safe. Quaint historic attraction is not enough these days particularly when room furniture is decrepit. For instance two drawer handles just fell off ! Room service only for evening meals with £5 tray charge unacceptable. Luckily Stratford is well off for excellent eating places. Breakfast good and efficiently served. Bucket collecting water leaks in main reception belies poor maintenance and adds nothing to atmosphere of neglect. Disappointing!

Really good location, most of the staff were very friendly and helpful. We stayed in two different suites as I wanted the oldest looking room and it wasn’t available all of our stay. First room was lovely and bed very comfortable, sadly the next room was beautiful but bed very uncomfortable you could feel the springs in the mattress. Also on our last night at around midnight workers were banging around outside our window on ladders and talking very load for about 40 mins which woke us up, the night manager knew it was happening so could have warned us

Our stay was excellent but I didn’t have any points added to my loyalty card ?

Beautiful hotel. Well located. Helpfull staff. Room view not good even though it was a privilege room for a special occasion which I had informed you of before the stay

Staff as always friendly and helpful however notwithstanding the understandable Covid related restrictions the room standard had dropped from our many previous visits .Half used toilet roll left from previous occupants, kettle half full of water, heat tap on shower loose , bath towels poor quality and too small , complimentary cokes in fridge but no bottle opener , waste bin too small given no room service due to Covid procedures so it overflowed very quickly . Car park charge of £30 for two nights too expensive given paying over £300 already . All fairly minor issues so not sufficient to mention to receptionist but important as feedback to management. On plus side bed very comfortable and breakfast good quality .

Very nice stay at the Mercure. Great location right in the centre of Stratford.

Great location, plenty to see and do, not great for shopping as all main shops are out of town, plenty of places to eat, town it very clean only one problem is, they start cleaning toe streets at 6am.

After a warm welcome, I had to change rooms because the ordinal had a foul smell in it. The member of staff was apologetic and brought the key to me very quickly. Due to the Covid19 circumstances, the facilities were not welcoming. The location is excellent for the town and sightseeing. My bathroom had plenty of hot water and the heating system worked well.