Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Room had a few problems, pillows were so hard ,bits on the floor, heating didn’t come on, bath tap moved, curses away from the rail , lady behind the bar was so rude, sadly, positive we love the hotel position in Stratford, Adam was helpful so was Maria,breakfast was great , felt very safe and relaxed

From arriving (late) to leaving and being pleasantly surprised that the drinks in the room fridge were complimentary, everything was perfect. Staff friendly and helpful, we need a disabled bay and this was organised with a reserved sign on a VERY busy car park. Breakfast was a good selection and well cooked. Great stay and would love to return.

Very enjoyable stay in well located hotel, benefiting from Mercure brand and Accor loyalty programme. Historical building very pleasant, some decor now becoming tired.

Friendly. Great location in centre of town. A short walk to Shakespeare’s grave.

Great hotel with beautiful facade. Staff very friendly and extremely helpful.

This is the third time we have used this hotel. Once again, our room was clean, spacious and well equipped. The staff we came into contact with (reception and at breakfast) were all friendly and helpful. We enjoy occasional trips to this town, and this hotel is our preferred option.

We had a lovely stay.Comfortable room and good breakfast.Also enjoyed the complemtary bottle of wine, it went down well.Would also like to thank Maria the receptionist who made use so welcomed.

Absolutely loved our stay here. Quirky, old hotel with pleasant staff and Shakespearean named bedrooms. Rooms are clean and oldy worldy with character. Lashings of hot water, lovely and warm, comfortable beds with tea/coffee making facilities. Fabulous breakfast and ample parking. Note: Car parking is £15 overnight. Wine was pricey at the bar but as we only bought one round, we didn't mind. Thank you Mercure Shakespeare Hotel for a very pleasant and most comfortable stay.

We only stayed the one night, hotel & staff great, central location in town & parking available too. Breakfast was good too. Just two small complaints, Shower head over bath was black /corroded so I didn't really enjoy my shower, the rest off bathroom spotless & clean. The complimentary bottle of red wine tasted of vinegar, so I didn't drink it.

Pretty disappointed. Had a cool reception at arrival with a certainly warm or charming interior. Dark colour schemes with dark surrounds and bad lighting. I was staying in room 112 paid £145 incl breakfast - my room was dingy, musty with poor lighting. Bathroom had bright fluorescent lights surrounding mirror which made it impossible to see or make up. There were no shelves or rails around the basin/ the basin was so shallow all water was splashing on floor.

Disappointing. Service plummeted, prices rocketed.

Very nice rooms clean and well maintained and dog friendly

Lovely old hotel, comfortable room with beautiful views over a park. The staff were very friendly and helpful especially the lady on reception desk I think her name was Maria not sure. Stratford upon Avon is a beautiful town with fantastic restaurants

We loved our few days at The Shakespeare Hotel, even the wonky old floors! The staff were endlessly helpful, charming and friendly. The hotel has a warm, welcoming atmosphere - and excellent breakfasts. We felt we had been away far longer than a few days because of the relaxing time we had. Thank you.

Really disappointed with the standards in the bedroom. Broken lampshades. Mould on grouting joints in the bath. Wallpaper was peeling off. Furniture was dusty. Really not worth the money they charged.