Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Hotel is in the heart of Stratford. We felt welcomed from Check in to check out. Staff were friendly and attentive, dealing well with a couple of guests who had over indulged at the racing. Would recommend to any one. Only negative was I felt the parking is overpriced at £15 per night.

We were apparently in a "refurbished" room, yet it was tired and dirty, there was mould all over the shower screen and a half inch gap with the bath that meant flooding each shower, the aircon and fan in the room did not work (so we had to make do with a little fan, not effective and took up one of the few plugs in the room). We were misled by a 4* rating. And by Accor who gave it 8+/10 .

Hotel hot - no AC , Tired rooms , bar service ( girl was rude and poor)

On the whole a pleasant enough stay but not everything was spot on.

We parked at the hotel a couple of hours before we booked in which was no problem after a trip to reception to drop off a note of our registration number. When booking in it was a slick operation and we were dealt with very efficiently. Later on when we were visiting the bar there seemed to be a shortage of staff as the Barmaid was looking after reception whilst the receptionist was helping a guest out in their room. Breakfast worked out very well and was just like a military operation, well done to all the member of the team. Overall we really enjoyed our stay.

Lovely hotel enjoyed our stay staff was lovely room was lovely all in all 10/10 from us

Booked double room to share with friend, but on arrival we were told our room had a maintenance issue so we had been booked two other rooms. Sounded good, but then discovered these were in a separate building at the end of the carpark - ugly, shabby and very noisy as our rooms faced onto the carpark entrance and the back of a neighbouring pub. Inside totally characterless and a bit shabby - pealing paint, tired bathroom, looked like a hostel room.

Whole experience fine. Easy to get to RSC. Will come again as usual in the autumn.

This was a return visit to Stratford upon Avon again staying at the delightful Shakespeare Hotel. This time we had the additional comfort of a Privilege room with four poster bed. What made the trip extra special was to find a car park board marking an allocated parking space for the duration of our stay. Such a simple thing, but extremely welcome and much appreciated.

Excellent check in . Very good location and lots of rooms to sit in . Really loved the old creaky floors, the Hotel had so much character.

Great hotel, lovely rooms and extremely friendly, helpful staff. Thank you Maria / Adam

Lovely oldy worldy hotel,beautiful beams,wood panneling ,just amazing, room was along same lines though bathroom was brand new,lots of quirky features. Very comfortable stay,breakfast was good,lots of choice,on site parking £15.Highly recommend this place,proper Shakesperian experience though if you like minimalist modern look forget it ! Bet tourists from abroad love this place.

Nice staff, reasonable breakfast but NO DINNER! We weren't told of this before we tried to book a table when there. Every single floorboard creaked, keeping my wife awake. The Aircon didn't work, was promised to be fixed but wasn't. The best bit was the central location allowing us to walk to most locations. The reserved named parking spot was great, but they didn't tell us we needed a code to get out, resulting in a small traffic jam as I went to get the code to exit and the incoming cars were blocked by my static car. both parties were then cheesed off. Not a good start. They could have put a breakfast pre-order form under the door to remind us to choose the next day's breakfast. I know times are difficult, but really Mercure you can and should do better.

This was a re-booked stay from last spring: the hotel staff dealt with the re-scheduling efficiently and friendlily. We had a lovely room - almost a suite - on the second floor, with masses of cupboard/drawer space, a big bathroom, and a coffee machine as well as a kettle. We were only there overnight after seeing a play at the RST, and agreed we would have liked to stay longer. The hotel is right in the middle of town, an easy stroll from the river, the theatres, and the shops and restaurants. The only niggle was that the receptionist wasn't able to give us each a key: he said there was just one per room.

Lovely hotel staff very helpful