Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Customer review rating 4.2/5 4,958 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Stratford upon Avon Shakespeare Hotel
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+ 15 Services
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Room 1

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Hotel extras

  • An ALLSAFE Clifton environmental certified hotel

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Car park on site, entrance at 7 Sheep Street. Spaces can be reserved for blue badge holders.

  • Meeting rooms which can accommodate up to 75 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER
stratford upon avon
united kingdom

Tel: +4401789294997

Fax: (+44)01789415411

Check-in from 14h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 24.5km / 15.22 miles

  • By plane

    COVENTRY At 33km / 20.51 miles

  • By plane

    OXFORD/KIDLINGTON At 84.5km / 52.51 miles

  • By train

    STRATFORD-UPON-AVON At 1.61km / 1 miles

GPS :52.191051, -1.707574

Our accommodation(s)

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilège Double or Twin

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Business Desk
  • Iron

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: International

Adjacent to the Hotel Marco's New York Italian is the perfect setting for lunch or dinner; with a large bar and terrace it's ideal for sitting back and relaxing with drinks. Unfortunately currently closed for lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE QUIL BAR & LOUNGE

Non contractual photo

Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening it is the ideal location to meet friends for cocktails or choose a glass of wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Non contractual photo

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,958 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,368 reviews

Lovely room

Customer review rating 4.2/5

Roz W. Couples - 11/11/2020 Confirmed reviews ALL

In the centre of town was very useful and parking but more expensive than we expected £15 a night.

good location

Customer review rating 4.2/5

Paul E. Business - 09/11/2020 Confirmed reviews ALL

good

Nice stay

Customer review rating 4.2/5

Viv Couples - 08/11/2020 Confirmed reviews ALL

Friendly hotel staff in a great location for exploring Stratford Upon Avon

Janet and I had a great stay in a very comfortable and clean room.

Customer review rating 4.2/5

Clive J. R. Families - 08/11/2020 Confirmed reviews ALL

In spite of the present covid circumstances, Janet and I really enjoyed our stay at the Shakespeare Hotel. Every effort was made to make sure that we were covid safe at all times. This is the third time that we have stayed since covid hit our country, so we are obviously very happy to keep coming back, in spite of the fact that the theatres are still closed.

Well located

Customer review rating 4.2/5

Mary B. Couples - 07/11/2020 Confirmed reviews ALL

Have stayed at this hotel many times. Hotel bedrooms are in need of attention ie dripping showers frayed carpets dirty marks on wall sink did not drain

Great location

Customer review rating 4.2/5

Emma Couples - 07/11/2020 Confirmed reviews ALL

Nice comfortable stay. This hotels location is perfect as it’s in the town centre within minutes walk to restaurants, bars and tourist attractions.

Excellent location within easy reach of everything Stratford has to offer

Customer review rating 4.2/5

Craig S. Couples - 06/11/2020 Confirmed reviews ALL

2 night stay. Felt very safe and had everything we needed. Excellent location and price.

Great stay

Customer review rating 4.2/5

Una Solo - 05/11/2020 Confirmed reviews ALL

A great stay. The hotel is well located in Stratford with easy access to many of the sites of interest. My room was large and very clean. Throughout the hotel every effort had been made to make guests feel safe with regard to COVID 19 issues. The staff were friendly, helpful and efficient. I found the breakfast (ordered the night before) to be good. As someone who likes their breakfast freshly cooked the present arrangements - rather than a buffet - suited me fine. I will certainly book another stay here when normality starts to return.

Good stay

Customer review rating 4.2/5

Richard S. Couples - 04/11/2020 Confirmed reviews ALL

Lovely hotel, friendly staff.

Customer review rating 4.2/5

Anonymous Couples - 03/11/2020 Confirmed reviews ALL

Room very very badic have stayed in better for money I paid

Well located but hotel needs refurbishment

Customer review rating 4.2/5

Debbie Couples - 03/11/2020 Confirmed reviews ALL

No housekeeping offered due to COVID (why can they not make your bed and refresh the towels on a daily basis - they have to enter the room to clean if before and after your stay cannot understand the logic of it) when you can be served at the bar and at breakfast there is more chance of contamination via these connections, than entering a room, also breakfast service was rushed, first course served followed by second course whilst still eating first course, and table cleared whilst food not finished. Reception staff not that friendly, asked for water and advised you are only allowed one bottle a day !! was quite happy to pay for it if necessary, decided to buy elsewhere. The hotel is old an authentic but does require to be updated in keeping with its tradition.

Disappointing

Customer review rating 4.2/5

Neil W. Families - 03/11/2020 Confirmed reviews ALL

Hi, as a regular Accor customer and platinum member I’ve stayed at lots of hotels ... sadly , and I know it’s a very old building and we live in COVID times , so things are different ... breakfast was terrible , poached eggs hard as bullets, dried out food clearly under hot lamps for a long while ......the rooms were dated and very tired, heating didn’t work effectively so a cold room , I know the hotel is a money pit, but you do expect certain standards ..... bathrooms , the silicone in them was cracked and filthy .... it would have been nice to light the fires in the public bar area , we did have one drink in the bar area but it was cold and staff were just preoccupied .... all in all disappointing but a great location

Good location but tired hotel

Customer review rating 4.2/5

Peter J. Couples - 02/11/2020 Confirmed reviews ALL

Having stayed here before and enjoyed it we returned for an Anniversary break. The suite was accessed by two flights of stairs with no lift access. Not for the less mobile and not pointed out. Heating improved once the “air con “ was switched off. Sadly hotel lacked atmosphere due to COVID regulations but we felt safe. Quaint historic attraction is not enough these days particularly when room furniture is decrepit. For instance two drawer handles just fell off ! Room service only for evening meals with £5 tray charge unacceptable. Luckily Stratford is well off for excellent eating places. Breakfast good and efficiently served. Bucket collecting water leaks in main reception belies poor maintenance and adds nothing to atmosphere of neglect. Disappointing!

Great location, COVID safe

Customer review rating 4.2/5

Maria R. Couples - 02/11/2020 Confirmed reviews ALL

Really good location, most of the staff were very friendly and helpful. We stayed in two different suites as I wanted the oldest looking room and it wasn’t available all of our stay. First room was lovely and bed very comfortable, sadly the next room was beautiful but bed very uncomfortable you could feel the springs in the mattress. Also on our last night at around midnight workers were banging around outside our window on ladders and talking very load for about 40 mins which woke us up, the night manager knew it was happening so could have warned us

Customer review rating 4.2/5

Christopher H. Couples - 30/10/2020 Confirmed reviews ALL

Our stay was excellent but I didn’t have any points added to my loyalty card ?

Hotel with character

Customer review rating 4.2/5

Ken B. Couples - 30/10/2020 Confirmed reviews ALL

Beautiful hotel. Well located. Helpfull staff. Room view not good even though it was a privilege room for a special occasion which I had informed you of before the stay

Favourite hotel however standards dropped !

Customer review rating 4.2/5

John M. Couples - 27/10/2020 Confirmed reviews ALL

Staff as always friendly and helpful however notwithstanding the understandable Covid related restrictions the room standard had dropped from our many previous visits .Half used toilet roll left from previous occupants, kettle half full of water, heat tap on shower loose , bath towels poor quality and too small , complimentary cokes in fridge but no bottle opener , waste bin too small given no room service due to Covid procedures so it overflowed very quickly . Car park charge of £30 for two nights too expensive given paying over £300 already . All fairly minor issues so not sufficient to mention to receptionist but important as feedback to management. On plus side bed very comfortable and breakfast good quality .

Well located

Customer review rating 4.2/5

Sharon Couples - 26/10/2020 Confirmed reviews ALL

Very nice stay at the Mercure. Great location right in the centre of Stratford.

Lovely place to stay

TripAdvisor rating 4.0/5

Brendan K 25/10/2020 TripAdvisor review

Great location, plenty to see and do, not great for shopping as all main shops are out of town, plenty of places to eat, town it very clean only one problem is, they start cleaning toe streets at 6am.

Dear Brendan, Thanks for taking time to review your stay and visit to Stratford-upon-Avon. I am glad that you think that we are a lovely place to stay, but sorry that you were disturbed by the street sweeper on this occasion. Thank you for choosing to stay with us and I do hope we have the opportunity to welcome you back again soon. Kind regards Jason Mayglothling General Manager

Somewhere to stay

Customer review rating 4.2/5

Andy M. Couples - 24/10/2020 Confirmed reviews ALL

After a warm welcome, I had to change rooms because the ordinal had a foul smell in it. The member of staff was apologetic and brought the key to me very quickly. Due to the Covid19 circumstances, the facilities were not welcoming. The location is excellent for the town and sightseeing. My bathroom had plenty of hot water and the heating system worked well.

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