Mercure Stratford upon Avon Shakespeare Hotel 4 stars

After reading a few negative reviews we were pleasantly surprised how nice the hotel, room, staff and facilities were. The only hiccup was that our room was not serviced on the second day and when I went to reception to ask for towels they asked why we hadn't checked out which was a mistake on the hotel's behalf but all was fine after I showed confirmation of the 2 night booking.

Lovely character hotel but getting a little ‘tired’ Carpets in bedroom threadbare. Also no one in reception for about half an hour. I understand the situation at the moment but even the reception telephone went to a Tesco mobile which was unanswered.

The sevice was good, room ok. Breakfast was no good.

A very quiet stay, god cleanliness

Overall it was very good and the room was ideal for us as it was on the first floor and at the back which meant it was very quiet and few stairs. The only down side was the hotel restaurant was not available (but the restaurants nearby were very good and accommodating) and the bar had limited stock. This will not put us off visiting the hotel again in the future.

We loved it! Was unfortunate that the restaurant was closed. The only thing we was not satisfied with was we was there for 7days and our room was never cleaned. We had to ask for fresh towels sheets and toilet rolls. We understand that things are different due to covid but we least expected the room to be cleaned once.

Stains on chair light shads bathroom disgusting paint all dropping of sealing mould and rust round bath and screen and toilet not clean staff not very polite not very happy at all

A haven in a troubled world. After a bad experience at another hotel during the previous 3 days we were delighted ......yet again.

The Mercure Stratford is ideally located for access to the town and the river. It has a small car park, so get there early if you have a car, and attractive exterior and interior communal areas. The rooms are not large, but big enough and are well equipped having tea/coffee facilities and a secure safe. They feel a little dated, but are otherwise clean and well presented.

Enjoyed our stay in this hotel. Felt really safe with Covid19 measures that were in place. Staff helpful. Lovely breakfast. Decor a bit tired and in need of a coat of paint now. The only downside was the benches outside the door by the car park for smokers which meant having to run the gauntlet of cigarette smoke to get into the hotel and the mess left around them as there isn’t a bin for cigarette ends. Please move the benches away from the door it’s horrible.

Great location for all the sights/restaurants of Stratford-upon-Avon the upgrade we paid for made it more special.

Excellent room, hotel well located and breakfast was very a pleasant experience

I am very surprised this is a 4-star hotel. My bedroom and bathroom was very old fashioned and not well maintained. There was a huge stain on the ceiling due to damp. When I waited in the sitting area, nobody came to ask me if I wanted something to eat or drink so we left and went somewhere else and finally the parking. We were told that we would get a discount and pay £8.50 if we parked at the NCP parking. We received the discount ticket from reception and after inserting it after our ticket, the discount price was £27 not £8’50.

Our room was tiny and badly in need of decorating. There were dark damp patches on the ceiling, dents in the woodwork, marks on the walls and stains in the bathroom.

Stayed in the original building, lovely room complete with beams and latticed windows. Modern bathrrom, lovely, comfortable bed.