Mercure Stratford upon Avon Shakespeare Hotel 4 stars

I stayed for two nights at The Shakespeare Mercure Hotel recently. I have stayed there previously under more normal times but I wanted to record how well the Hotel responded given the prevailing COVID-19 lockdown restrictions. I have rated 4 as not all of the facilities, restaurant eyc were available but the limited staff on hand did a magnificent job and were most helpful.

In the centre of town was very useful and parking but more expensive than we expected £15 a night.

good

Friendly hotel staff in a great location for exploring Stratford Upon Avon

In spite of the present covid circumstances, Janet and I really enjoyed our stay at the Shakespeare Hotel. Every effort was made to make sure that we were covid safe at all times. This is the third time that we have stayed since covid hit our country, so we are obviously very happy to keep coming back, in spite of the fact that the theatres are still closed.

Have stayed at this hotel many times. Hotel bedrooms are in need of attention ie dripping showers frayed carpets dirty marks on wall sink did not drain

Nice comfortable stay. This hotels location is perfect as it’s in the town centre within minutes walk to restaurants, bars and tourist attractions.

2 night stay. Felt very safe and had everything we needed. Excellent location and price.

A great stay. The hotel is well located in Stratford with easy access to many of the sites of interest. My room was large and very clean. Throughout the hotel every effort had been made to make guests feel safe with regard to COVID 19 issues. The staff were friendly, helpful and efficient. I found the breakfast (ordered the night before) to be good. As someone who likes their breakfast freshly cooked the present arrangements - rather than a buffet - suited me fine. I will certainly book another stay here when normality starts to return.

Lovely hotel, friendly staff.

Room very very badic have stayed in better for money I paid

No housekeeping offered due to COVID (why can they not make your bed and refresh the towels on a daily basis - they have to enter the room to clean if before and after your stay cannot understand the logic of it) when you can be served at the bar and at breakfast there is more chance of contamination via these connections, than entering a room, also breakfast service was rushed, first course served followed by second course whilst still eating first course, and table cleared whilst food not finished. Reception staff not that friendly, asked for water and advised you are only allowed one bottle a day !! was quite happy to pay for it if necessary, decided to buy elsewhere. The hotel is old an authentic but does require to be updated in keeping with its tradition.

Hi, as a regular Accor customer and platinum member I’ve stayed at lots of hotels ... sadly , and I know it’s a very old building and we live in COVID times , so things are different ... breakfast was terrible , poached eggs hard as bullets, dried out food clearly under hot lamps for a long while ......the rooms were dated and very tired, heating didn’t work effectively so a cold room , I know the hotel is a money pit, but you do expect certain standards ..... bathrooms , the silicone in them was cracked and filthy .... it would have been nice to light the fires in the public bar area , we did have one drink in the bar area but it was cold and staff were just preoccupied .... all in all disappointing but a great location

Having stayed here before and enjoyed it we returned for an Anniversary break. The suite was accessed by two flights of stairs with no lift access. Not for the less mobile and not pointed out. Heating improved once the “air con “ was switched off. Sadly hotel lacked atmosphere due to COVID regulations but we felt safe. Quaint historic attraction is not enough these days particularly when room furniture is decrepit. For instance two drawer handles just fell off ! Room service only for evening meals with £5 tray charge unacceptable. Luckily Stratford is well off for excellent eating places. Breakfast good and efficiently served. Bucket collecting water leaks in main reception belies poor maintenance and adds nothing to atmosphere of neglect. Disappointing!

Really good location, most of the staff were very friendly and helpful. We stayed in two different suites as I wanted the oldest looking room and it wasn’t available all of our stay. First room was lovely and bed very comfortable, sadly the next room was beautiful but bed very uncomfortable you could feel the springs in the mattress. Also on our last night at around midnight workers were banging around outside our window on ladders and talking very load for about 40 mins which woke us up, the night manager knew it was happening so could have warned us