Mercure Stratford upon Avon Shakespeare Hotel

Having spent a night here I would not recommend staying here and we will not be returning. Firstly, we noticed that the TV was not working nor did the mini fridge. I tried calling down to reception about this issue, but after no answer my partner went to speak to a receptionist himself. He was told that someone would come up to our room immediately to take a look. After 15 minutes, nobody showed up, so he decided to go back down to ask and also in the hope to get a drink from the bar. He was told that someone would come straight up - which they did - but he was also told that the BAR DOES NOT OPEN UNTIL 17:30 & IF WE WANTED A DRINK THERE WAS A PUB DOWN THE ROAD!!!! We then spent an hour with different people in and out of our room trying to work out the issue with the TV and mini fridge. The problem was solved with an extension lead in the end as none of the sockets were working on one side of the room. After an hour of fuss, we eventually headed out to a pub to have a drink and some food. We arrived back at the hotel by 20:30. Our room was facing towards the front of the hotel and being heavily pregnant I needed an early night. Little did I know that I would be woken by the sound of pub goers until early hours and not to mention hotel customers too! Our room (105) was located at the top of the stairs where people would constantly be walking past loudly talking. I have never had such a bad sleep in a hotel. I must have been woken up approximately 10 times throughout the night. If you’re a light sleeper or wish for a quiet evening I would strongly suggest that you request a room to the back of the hotel or even stay elsewhere. Breakfast in the morning was lovely and on check out we were refunded £50 by the manager for the troubles. Overall, I think £250 for a hotel that you can’t get a drink in and are told by a member of staff to go to a pub along the road, no sockets working, no tv, a warm fridge and rubbish sleep is unacceptable and to be quite honest a rip off. In our opinion there are much better hotels in Stratford and next time we shall stay elsewhere.

The rooms we stayed in were in the annex Garrick wing. Hole in window pain covered up by handman with tape when we raised the issue. Rooms were tired and mold on towels n bathroom blind. The noise from the vintners kitchen staff having smoke breaks every half hour carried on all day n late evening they even stood outside our room to do this. Car parking is expensive n no a la carte breakfast just buffet style. Overall a poor visit to what was suppose to be a 4 * hotel. Wont be back.

This hotel looks beautiful from the exterior. There is a lack of staff for the bar and restaurant. Breakfast was carnage and the bar in the evening slow. Had a Privilege room in the main building at a healthy cost and it was very tired and dirty. Towels had dirty marks all over them and the bed sheet too. Reception staff were abrupt and not caring. Really hammering home the £15 charge for the car park and just interested in getting your card charged, The room I had must have been above a laundry as could hear the machines through the night. Lots of other options in this incredible area. I would avoid this one.

We stayed in the old part of the hotel - decor was a bit tired - perhaps the newer part would have been better. Lovely public rooms and exterior. Excellent breakfasts - the best we've had for a long time! Good service. A shame they don't serve afternoon tea/ evening snacks as we were at a loose end on Sunday evening - we'd had lunch out at midday.

The location was great, the staff were friendly and helpful, the hotel had character but having to pay for parking was outrageous. At the very least, the first 24 hours in the hotel car park should be free to enable guests to settle into the hotel before parking in the nearby NCP (at least the hotel had arranged a discount with NCP for hotels guests).