Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Had a wonderful weekend - staff were great and very friendly. Bar staff were running around to make sure all customers were taken care of. Room was large and very comfortable. Building is very authentic and yet still comfortable. To make our stay even better it would have been good to have a fridge that worked and an updated tv in the room would be a good idea.

The hotel staff were superb very friendly and helpful. We paid an additional £20.00 for an upgrade and found that there was not much difference to our friends room who did not upgrade. We were on the first floor and were woken at 5am by guests in the room above due to creaking flooring and we could also here them speaking about their up coming day.

Great location, very pleasant and friendly staff. Very COVID aware. Fantastic breakfast. Expensive parking and drinks. Cosy room.

Great location. Clean hotel,

The hotel was beautiful. The only issue we had is that something. Possibly the air con kept making a filling noise every hour or so. All through the night which meant a large amount of broken sleep.

After reading a few negative reviews we were pleasantly surprised how nice the hotel, room, staff and facilities were. The only hiccup was that our room was not serviced on the second day and when I went to reception to ask for towels they asked why we hadn't checked out which was a mistake on the hotel's behalf but all was fine after I showed confirmation of the 2 night booking.

Lovely character hotel but getting a little ‘tired’ Carpets in bedroom threadbare. Also no one in reception for about half an hour. I understand the situation at the moment but even the reception telephone went to a Tesco mobile which was unanswered.

The sevice was good, room ok. Breakfast was no good.

A very quiet stay, god cleanliness

Overall it was very good and the room was ideal for us as it was on the first floor and at the back which meant it was very quiet and few stairs. The only down side was the hotel restaurant was not available (but the restaurants nearby were very good and accommodating) and the bar had limited stock. This will not put us off visiting the hotel again in the future.

We loved it! Was unfortunate that the restaurant was closed. The only thing we was not satisfied with was we was there for 7days and our room was never cleaned. We had to ask for fresh towels sheets and toilet rolls. We understand that things are different due to covid but we least expected the room to be cleaned once.

Stains on chair light shads bathroom disgusting paint all dropping of sealing mould and rust round bath and screen and toilet not clean staff not very polite not very happy at all

A haven in a troubled world. After a bad experience at another hotel during the previous 3 days we were delighted ......yet again.

The Mercure Stratford is ideally located for access to the town and the river. It has a small car park, so get there early if you have a car, and attractive exterior and interior communal areas. The rooms are not large, but big enough and are well equipped having tea/coffee facilities and a secure safe. They feel a little dated, but are otherwise clean and well presented.

Enjoyed our stay in this hotel. Felt really safe with Covid19 measures that were in place. Staff helpful. Lovely breakfast. Decor a bit tired and in need of a coat of paint now. The only downside was the benches outside the door by the car park for smokers which meant having to run the gauntlet of cigarette smoke to get into the hotel and the mess left around them as there isn’t a bin for cigarette ends. Please move the benches away from the door it’s horrible.