Mercure Stratford upon Avon Shakespeare Hotel 4 stars

We only stayed the one night, hotel & staff great, central location in town & parking available too. Breakfast was good too. Just two small complaints, Shower head over bath was black /corroded so I didn't really enjoy my shower, the rest off bathroom spotless & clean. The complimentary bottle of red wine tasted of vinegar, so I didn't drink it.

Pretty disappointed. Had a cool reception at arrival with a certainly warm or charming interior. Dark colour schemes with dark surrounds and bad lighting. I was staying in room 112 paid £145 incl breakfast - my room was dingy, musty with poor lighting. Bathroom had bright fluorescent lights surrounding mirror which made it impossible to see or make up. There were no shelves or rails around the basin/ the basin was so shallow all water was splashing on floor.

Disappointing. Service plummeted, prices rocketed.

Very nice rooms clean and well maintained and dog friendly

Lovely old hotel, comfortable room with beautiful views over a park. The staff were very friendly and helpful especially the lady on reception desk I think her name was Maria not sure. Stratford upon Avon is a beautiful town with fantastic restaurants

We loved our few days at The Shakespeare Hotel, even the wonky old floors! The staff were endlessly helpful, charming and friendly. The hotel has a warm, welcoming atmosphere - and excellent breakfasts. We felt we had been away far longer than a few days because of the relaxing time we had. Thank you.

Arrived a little early for check in, but found a space in the very convenient car park. Delightful and quirky old hotel. Very helpful and attentive staff. Comfortable room with spacious en suite bathroom with over bath shower. Very tasty buffet style breakfast with good quality bacon and sausages. Slightly let down by the cheap sliced bread for toast. The ‘conveyor belt’ toaster also had a fault I had found in other establishments. One trip did not brown the bread sufficiently, after two, it was burnt.

Really enjoyable stay, made for a lovely weekend

Met all our needs and expectations except shortage of ale!! Not the Hotel's fault.

Somewhat dissatisfied overall Although room in general was clean, the main of the areas of the hotel were very tired and grubby. We alerted main desk that the coffee maker had leaked, but was never replaced as promised. The evening meal was appalling and inedible. Although we made our observation that evening, also with desk next morning and through sending an official complaint on returning, to date have not received any communication.

Friendly, caring and attentive. Physically comfortsble. Staff pleasent and helpful always available to help. Rooms comfortable and clean Well equippef.

Good service from Maria on arrival. She gave advice on places to go and eat. Bed very comfortable. Room needed a coat of paint.

Our room was not ready when we arrived. The room we were given, although spacious was not suitable. It was in an out building on the ground floor on the main road. Passersby could look straight into our room. The staff then moved us to a more suitable room on the first floor. The hotel is a wee bit tired and shabby looking. It needs a lick of paint and the carpets replaced.

Excellently positioned for all that Stratford upon Avon has to offer. Grateful for parking on site. Size of room was great, mammoth comfy bed, seating area and plenty of room to walk about in. Bathroom large and spacious good shower power. Communal areas well furnished with traditional pieces. Lots of places to take your bar drinks too and immediate attention from bar staff- Covid restrictions have impacted on current experience ..staff were very polite and friendly throughout.

The hotel staff were very helpful and accommodating. The room however whilst clean needs modernising . The bed was extremely uncomfortable and I could see and feel each spring. The meal in the evening was very poor and not worth £30.00 per head. the location was wonderful.