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Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Customer review rating 4.2/5 5,134 reviews

ALLSAFE approved hotel

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Mercure Stratford upon Avon Shakespeare Hotel
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+ 7 Services

Hotel extras

  • An ALLSAFE Clifton environmental certified hotel

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Car park on site, entrance at 7 Sheep Street. Spaces can be reserved for blue badge holders.

  • Meeting rooms which can accommodate up to 75 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 2 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER stratford upon avon
united kingdom

Tel: +4401789294997

Fax: (+44)01789415411

Check-in from 15h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 24.5km / 15.22 miles

  • By plane

    COVENTRY At 33km / 20.51 miles

  • By plane

    OXFORD/KIDLINGTON At 84.5km / 52.51 miles

  • By train

    STRATFORD-UPON-AVON At 1.61km / 1 miles

GPS :52.191051, -1.707574

Our accommodation(s)

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

Our restaurants and bars

HOTEL BAR

The hotel Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE QUIL BAR & LOUNGE

Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening it is the ideal location to meet friends for cocktails or choose a glass of wine.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,134 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,422 reviews

Not good

Customer review rating 2.0/5

Helen A. Couples - 27/07/2021 Confirmed reviews ALL

The room not as advertised on any websites, shabby,depressing ,dirty,it was meant to be a privilege room booked on secret escapes very deceiving. In hindsight should have said something on check in but just dumped our stuff and went out. Complained on check out and was told it was a privilege room because it had a coffee maker, it had two pods!! Nothing on the hospitality tray apart from a couple of teabags and coffee sachets, no bathrobes,nothing to make it feel nice,Fridge was warm,expected fresh milk in a 4*hotel only 4 uht pods,went to the shop to buy milk and a few snacks as the bar didn't sell crisps etc. The whole hotel seems very tired and it felt all a bit half hearted. No complaints about the staff or the breakfast,I have pictures back all this up. We booked it for our wedding anniversary so disappointed.

Good stay

Customer review rating 4.5/5

Roy K. Friends - 26/07/2021 Confirmed reviews ALL

Booked 2 nights for 6 people,very satisfied, breakfast service was second to non, rooms a little small but adequate for the price, shame that the restaurant was not open, overall very satisfied

Excellent location

Customer review rating 4.0/5

Charles Couples - 25/07/2021 Confirmed reviews ALL

Friendly service, clean room but looking a bit tired, carpet & walls showing their age!

One night stay

Customer review rating 4.5/5

Anonymous Couples - 23/07/2021 Confirmed reviews ALL

Very comfortable stay with real olde world ambience. Ideal for walking around the town.

Great location

Customer review rating 4.5/5

Pwg Couples - 23/07/2021 Confirmed reviews ALL

Really enjoyed our stay. From check in to check out we felt really welcolmed. Hotel is perfectly located in the middle of everything. One small issue is cost of parking. £15 per night is expensive especially for guests.

Excellent location for visiting Stratford upon Avon

Customer review rating 4.5/5

Mike Families - 23/07/2021 Confirmed reviews ALL

Stayed with my brother and his wife for a few days. Really appreciated the way in which we were treated. Would recommend the hotel to anyone who wants to stay here.

Great location

TripAdvisor rating 5.0/5

188mrg 23/07/2021 TripAdvisor review

Hotel is in the heart of Stratford. We felt welcomed from Check in to check out. Staff were friendly and attentive, dealing well with a couple of guests who had over indulged at the racing. Would recommend to any one. Only negative was I felt the parking is overpriced at £15 per night.

This is NOT a 4* hotel.

TripAdvisor rating 3.0/5

johngibson2021 23/07/2021 TripAdvisor review

We were apparently in a "refurbished" room, yet it was tired and dirty, there was mould all over the shower screen and a half inch gap with the bath that meant flooding each shower, the aircon and fan in the room did not work (so we had to make do with a little fan, not effective and took up one of the few plugs in the room). We were misled by a 4* rating. And by Accor who gave it 8+/10 .

Poor service

Customer review rating 1.0/5

Anonymous Business - 21/07/2021 Confirmed reviews ALL

Hotel hot - no AC , Tired rooms , bar service ( girl was rude and poor)

Interesting venue

Customer review rating 3.5/5

R. T. Couples - 21/07/2021 Confirmed reviews ALL

On the whole a pleasant enough stay but not everything was spot on.

Great location and a real historic feel to the Hotel

Customer review rating 4.0/5

Nigel Friends - 20/07/2021 Confirmed reviews ALL

We parked at the hotel a couple of hours before we booked in which was no problem after a trip to reception to drop off a note of our registration number. When booking in it was a slick operation and we were dealt with very efficiently. Later on when we were visiting the bar there seemed to be a shortage of staff as the Barmaid was looking after reception whilst the receptionist was helping a guest out in their room. Breakfast worked out very well and was just like a military operation, well done to all the member of the team. Overall we really enjoyed our stay.

Lovely place lovely staff 10/10

Customer review rating 5.0/5

Lisa A. M. Couples - 20/07/2021 Confirmed reviews ALL

Lovely hotel enjoyed our stay staff was lovely room was lovely all in all 10/10 from us

Well located, picturesque outside, tired inside

Customer review rating 2.0/5

Susanna B. Friends - 20/07/2021 Confirmed reviews ALL

Booked double room to share with friend, but on arrival we were told our room had a maintenance issue so we had been booked two other rooms. Sounded good, but then discovered these were in a separate building at the end of the carpark - ugly, shabby and very noisy as our rooms faced onto the carpark entrance and the back of a neighbouring pub. Inside totally characterless and a bit shabby - pealing paint, tired bathroom, looked like a hostel room.

Very good though it would be better if the public bar by the entrance on the left was fully open.

Customer review rating 4.0/5

Michael D. F. Friends - 20/07/2021 Confirmed reviews ALL

Whole experience fine. Easy to get to RSC. Will come again as usual in the autumn.

Return visit for few relaxing days in Stratford upon Avon

Customer review rating 4.5/5

Geoffrey L. Couples - 19/07/2021 Confirmed reviews ALL

This was a return visit to Stratford upon Avon again staying at the delightful Shakespeare Hotel. This time we had the additional comfort of a Privilege room with four poster bed. What made the trip extra special was to find a car park board marking an allocated parking space for the duration of our stay. Such a simple thing, but extremely welcome and much appreciated.

70th Birthday celebration

Customer review rating 5.0/5

H &. A. P. Couples - 19/07/2021 Confirmed reviews ALL

Excellent check in . Very good location and lots of rooms to sit in . Really loved the old creaky floors, the Hotel had so much character.

Super historic hotel.

Customer review rating 5.0/5

Randolph P. Friends - 19/07/2021 Confirmed reviews ALL

Great hotel, lovely rooms and extremely friendly, helpful staff. Thank you Maria / Adam

Authentic period property

Customer review rating 5.0/5

Kath C. Couples - 18/07/2021 Confirmed reviews ALL

Lovely oldy worldy hotel,beautiful beams,wood panneling ,just amazing, room was along same lines though bathroom was brand new,lots of quirky features. Very comfortable stay,breakfast was good,lots of choice,on site parking £15.Highly recommend this place,proper Shakesperian experience though if you like minimalist modern look forget it ! Bet tourists from abroad love this place.

What? No Restaurant????????

Customer review rating 3.5/5

Bobalong Couples - 18/07/2021 Confirmed reviews ALL

Nice staff, reasonable breakfast but NO DINNER! We weren't told of this before we tried to book a table when there. Every single floorboard creaked, keeping my wife awake. The Aircon didn't work, was promised to be fixed but wasn't. The best bit was the central location allowing us to walk to most locations. The reserved named parking spot was great, but they didn't tell us we needed a code to get out, resulting in a small traffic jam as I went to get the code to exit and the incoming cars were blocked by my static car. both parties were then cheesed off. Not a good start. They could have put a breakfast pre-order form under the door to remind us to choose the next day's breakfast. I know times are difficult, but really Mercure you can and should do better.

Lovely room in a perfect location

Customer review rating 4.5/5

Sb Couples - 16/07/2021 Confirmed reviews ALL

This was a re-booked stay from last spring: the hotel staff dealt with the re-scheduling efficiently and friendlily. We had a lovely room - almost a suite - on the second floor, with masses of cupboard/drawer space, a big bathroom, and a coffee machine as well as a kettle. We were only there overnight after seeing a play at the RST, and agreed we would have liked to stay longer. The hotel is right in the middle of town, an easy stroll from the river, the theatres, and the shops and restaurants. The only niggle was that the receptionist wasn't able to give us each a key: he said there was just one per room.

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