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Novotel Ipswich Centre Hotel 4 stars

Customer review rating 4.3/5 5,422 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Ipswich Centre
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+ 23 Services

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

  • Onsite parking for guests- £6 for 24 hours

  • New Spring menu available for Al Fresco dining or Take away (till 17th May)

  • Six versatile meeting spaces for events that work

  • Full English Breakfast available, eat outside or take away only till May 17th

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • GolfPaying
  • TennisPaying
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Ipswich Centre

Grey Friars Road
IP1 1UP ipswich
united kingdom

Tel: +4401473232400

Fax: (+44)1473/232414

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  IPSWICH

  • By plane

    LONDON HEATHROW At 160km / 99.42 miles

  • By plane

    LONDON STANSTED At 79.66km / 49.5 miles

  • By boat

    HARWICH At 60km / 37.5 miles

  • By train

    IPSWICH CENTRAL At 0.8km / 0.5 miles

GPS :52.05321, 1.152622

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Updated superior with queen bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Updated superior with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room Queen Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 207

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ipswich Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,422 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,122 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Central Location

Customer review rating 3.5/5

Dr J. B. Business - 12/05/2021 Confirmed reviews ALL

Car parking can be an issue, staff are attentive, rooms are adequate

Perfect location, well appointed, great staff

Customer review rating 5.0/5

Jason S. Business - 04/05/2021 Confirmed reviews ALL

Some hotels can be a little in-personnel, this is not the case here, good surroundings, quiet, clean, well appointed communal areas

Dear Jason Thank you for another nice review regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Clean and quiet.

Customer review rating 3.5/5

Antony B. Business - 29/04/2021 Confirmed reviews ALL

After a seamless booking which was lovely, especially with what is going on in the world with covid. Entering my room i was very pleasantly surprised with the lay out. A wonderful shower with 2 different heads and a separate toilet, which was brilliant. A huge very comfortable bed, with crisp clean bedding. a good size tv for the room, a mini fridge which was a nice touch and a room safe. I would of given it a full 10, if iI didn't pay £10 for the most appalling breakfast I have ever had. Soggy toast, mushrooms squished in to the beans, cold tasteless bacon, hiding wet scrambled eggs and hard sausages. All served in a cardboard box with flimsy plastic cutlery that would not cut the sausages. The coffee was nice though. I have stayed in many hotels through covid and have had some very nice breakfasts, so I will not hear excuses. Overall a very nice stay, but DO NOT choose the breakfast.

Dear We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. We are glad that you had a nice stay with us. We are sorry that you did not enjoy our breakfast on this occasion. We do hope you will give our breakfast another go when our restaurant reopens on the 17th May. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope to see you again soon. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Good stay

Customer review rating 3.5/5

Anonymous Families - 17/04/2021 Confirmed reviews ALL

It was fine and the hotel ws nice and clean and tidy. All Covid precautions were taken and the staff were all friendly and welcoming.

Dear Mr L., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff and hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Well located, helpful staff, enjoyed it, again.

Customer review rating 5.0/5

Dan Business - 16/04/2021 Confirmed reviews ALL

Hotel is in a great location, handy for bus and rail links, staff are extremely helpful and can't do enough for you, rooms are good and food is very good. Will be my hotel of choice for the Ipswich area, thank you!

Dear Mr G., We very much appreciate your amazing comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff and food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen!
Customer review rating 4.5/5

Anonymous Business - 22/03/2021 Confirmed reviews ALL

Helpful and friendly welcome at check-in. I’ve stayed in many Hilton hotels during lockdowns, with different levels of food service. The notable omission at Novotel is a simple paper menu. If you don’t use the lift, you have no idea what’s available. It says on the welcome letter that you can collect a hot breakfast but what that includes is a mystery! Bacon roll? Porridge? Full cooked breakfast? Recommend a single sheet menu or put it on the back of the welcome letter. There is no info online about food options that I could find. Parking, in the current lockdown, is expensive at £6 (normally £8).

Dear Mr Ayres, We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff. I really enjoyed reading your comments and i will share with the team. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Enjoyable stay

Customer review rating 4.5/5

Mike B. Business - 18/03/2021 Confirmed reviews ALL

The best experience I have had in a hotel in a while, good reception staff and fresh food being cooked and prepared not just a poor microwave meal. A cooked breakfast made for a nice surprise.

Dear Mr B., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff and food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Good enough with limited service in lockdown

Customer review rating 4.0/5

Anonymous Couples - 08/03/2021 Confirmed reviews ALL

Difficult to connect with hotel as it was locjdiwn and the phone system was not working Very difficult to hook by telephone with staff at hotel, they recommended we book online

Dear Mrs S., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive feedback. I am truly sorry for the problems you had with trying to contact us at the hotel regarding your booking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Easy to find

Customer review rating 4.0/5

Anonymous Families - 01/03/2021 Confirmed reviews ALL

I stayed with my family and paid for their rooms so they wouldn’t have to but they were still charged and had to get refunded. Hand over between staff could be very much better

Dear Mrs S., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive feedback. I am truly sorry for the problems you had with regards to payment. I will be looking into this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Home from Home

Customer review rating 5.0/5

Pam R. Business - 28/02/2021 Confirmed reviews ALL

I have been staying at Novotel Ipswich, three days a week, since November. It really has become a home from home. The genuine interest in the comfort of guests is second to none and every care is taken to ensure a safe stay during these challenging times. Deserving particular praise are Sean, Carla, Susan and Sophie. Their friendly greetings are always welcome after a day's work and they all go the extra mile to make sure my stay is a comfortable and enjoyable one. I hope they get the recognition they deserve as they are all so excellent at their jobs. Chef, too, is a little wonder. His breakfasts and dinners are always a treat and he will happily accommodate any requests. Fabulous. I'll be sorry to leave in a few week's time!

Dear Pam, We very much appreciate your amazing comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you home on Monday for our Bakewell tart. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Well located, massive room and amazing staff

Customer review rating 5.0/5

Mohammed Z. Business - 14/02/2021 Confirmed reviews ALL

The room is very big and near the town centre. Most importantly the staff are amazing and it is like a family feel. I just can’t say enough about the people that work there, just absolutely amazing.

Dear Mr Z., We very much appreciate your amazing comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Novotel Ipswich

Customer review rating 5.0/5

Chris Business - 01/02/2021 Confirmed reviews ALL

Fabulous in the Covid climate . Lovely room , very polite friendly staff . Very generous on the extended checkout which is why I shall be returning this week .

Dear Christine We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. We are glad that you have chosen to return to the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Good covid stay

Customer review rating 4.5/5

Suzie Business - 29/01/2021 Confirmed reviews ALL

Team on duty made the check in process enjoyable under lockdown...Great service and good location, situated near town. Room spacious and great amenities.would definitely recommend to friends/family.

Dear Susan Thank yo so much for your lovely comments regarding your stay with us at the Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Very noisy on Christmas Eve

Customer review rating 1.5/5

Anonymous Families - 27/12/2020 Confirmed reviews ALL

We arrived after midnight but could not get to sleep until 2.30 in the morning because of the noise made by other guests. Some were banging on the door of the room opposite and some had the tv on loudly in the room above - the tv woke us again at 4.30. We complained to reception but nothing was done. We were NOT asked about our stay when we checked out in the morning!

Dear Elizabeth , Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do hope that you will give us a chance to provide you with a better service next time and if you wish to book with us again then please give the hotel a call and we can arrange something for you. I hope you have a happy new near and I do hope to see you in the future. Sincerely, Steven Jennings Front Office Team Leader

Friendly staff with a delightful stay.

Customer review rating 5.0/5

Deborah Couples - 21/12/2020 Confirmed reviews ALL

As always we were greeted with friendly, helpful staff. Hand sanitiser was outside the lifts and signs to remind people to social distance. We felt safe in the hotel. We enjoyed our wedding anniversary stay.

Dear Deborah Thank you so much for your kind feedback and we are really glad that you enjoyed your stay with us at the Novotel Ipswich Centre. We are working hard to provide all of our guests with a safe stay during these hard times I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 
Customer review rating 4.5/5

Anonymous Couples - 20/12/2020 Confirmed reviews ALL

Very good stay with friendly helpful staff members.

Dear Loren We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Novotel Ipswich

TripAdvisor rating 4.0/5

Pamela R Business - 27/11/2020 TripAdvisor review

I have been staying at Novotel Ipswich during the week since the start of November. The staff are friendly, conscientious and working hard in challenging circumstances. I always receive a warm welcome and am beginning to feel like the the hotel is a 'home from home'. Unfortunately concerns I raised with the manager at the beginning of my stay were not handled well at all, suggesting that I could stay at the Premier Inn if I didn't like Novotel. I continue to stay there because of the excellent service the staff provide. The newly refurbished rooms are lovely. The only issue I found was the lights in the bathroom around the mirror are way too dazzling and I'd kill for a comfortable chair or sofa instead of the airport lounge 'sofa. chaise long, spare bed' contraption.

Dear Pamela R Thank you very much for taking time to review on us. I am pleased you enjoying your stays with us and that our teams are taking good care of you. I am not sure recalling suggesting you to stay at another property, however explained the differences of operations between the properties . Apologies if this perceive otherwise. Hope all your other stays after the incidents were pleasant. Kind Regards Nuwan Jayasena General Manager

Good location, well-organised processes

TripAdvisor rating 4.0/5

Jonathan B 26/10/2020 TripAdvisor review

Stayed for four nights for leisure purpoese. Good location, both in terms of Ipswich (station less than 10 minutes walk, city centre and quayside less than 5), and as a base for visiting Suffolk (Snape Maltings, Southwold, IWM Duxford, Lavenham etc). The hotel is well organised in terms of Covid security, although some residents didn't get the message about wearing facemasks. The bar is expensive, and the breakfast not worth £10 per head, but there are enough options for eating out close by, such as Cafe Myra for breakfast, and The Dove for evening meals and drinks. The hotel staff are excellent, and seem to have to multi-task, flitting between reception and serving behind the bar!

Dear Jonathan B Thank you for your very kind words. Pleased you enjoyed your stay with us. Me and my team is delighted to hear that we prepared the hotel safe with Covid 19. I look forward to welcoming you back to Novotel Ipswich in near future. Kind regards, Nuwan Jayasena General Manager

Safety should now be nr. 1

TripAdvisor rating 3.0/5

RuudenIne Business - 17/10/2020 TripAdvisor review

The hotel room was fine and as can be expected from Novotel. I did feel it a little bit strange that the coffee, soap etc. were not in room (they have to be touched somewhere !). The food served was done under conditions as we have to expect in COVID-19 time, but very regrettable no one made remark when guest was not wearing mask I personally I hated that the server of the drinks was coming to the table not wearing mask, I did not feel safe. Except this item all was ok

Dear RuudenIne. Thank you very much for your review. I am happy you liked the room,however noted the points you raised around Covid 19 changes. The hotel has given ALLSAFE label after very detail cleanliness implementations we had to do around cleanliness, and sometimes this could be inconvenient for some guests. I am looking into the person who served you without a mask, apologies on behalf of the hotel and can assure you that this will be dealt with. Kind Regards. Nuwan Jayasena General Manager

UNDER STAFFED

TripAdvisor rating 4.0/5

barryjO7435RC Business - 11/09/2020 TripAdvisor review

Very good hotel but your staff are very busy as you have not got enough staff on duty. its a shame you have to charge £8 for parking. Apart from that very satisfied with room, and the hotel in general.

Dear barryjO7435RC Thank you very much for your review. I am pleased you enjoyed your stay with us. Apologies if you felt under staff and if that impacted your experience. Due to Covid we have very limited staff members available at work and hopefully we will back to our full strength soon. Many Thanks Nuwan Jayasena General Manager

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