Novotel Ipswich Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 5,734 reviews

ALLSAFE approved hotel

Information message

Novotel Ipswich Centre
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

  • Onsite parking for guests- £6 for 24 hours

  • New Spring menu available for Al Fresco dining or Take away (till 17th May)

  • Six versatile meeting spaces for events that work

  • Full English Breakfast available, eat outside or take away only till May 17th

Hotel location

Novotel Ipswich Centre

Grey Friars Road
IP1 1UP ipswich
united kingdom

Fax: (+44)1473/232414

Check-in from 15h00

Check out up to 12h00

  • NATIONAL EXPRESS:  IPSWICH

  • By plane

    LONDON HEATHROW At 160km / 99.42 miles

  • By plane

    LONDON STANSTED At 79.66km / 49.5 miles

  • By boat

    HARWICH At 60km / 37.5 miles

  • By train

    IPSWICH CENTRAL At 0.8km / 0.5 miles

GPS:52.05321, 1.152622

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 207

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ipswich Centre

100% genuine reviews from our guests

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ALL Rating 4.3/5

5,734 reviews

TripAdvisor Rating 4.0/5

1,153 reviews

Except for Breakfast their was nothing which I can say was a warm welcome...

Customer review rating 3.0/5

Sandesh Families - 11/01/2022 Confirmed reviews ALL

When I booked the hotel after reading about it on the website and pictures of the rooms, Sorry but wasn't pleased. The rooms were not exactly comfy, The shower head had kinda leak when turned on, Also the design or layout or setup whatever you wanna call it in the bathroom was not planned well, why would you have a separate bathroom and toilet???? tried to call reception but went to Voicemail all the time. The outlet for the water to make the bath came in my hand when I was trying to make a bath for my daughter. We had booked for 3 people and we had only 2 towels. Breakfast and a good sleep was the only best thing we had.

Dear Sandesh S., Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken fully on aboard the points you raised on bathroom shower leak and bath issues etc. Rest assures i will eradicate them. I also understand on the design anomaly in bathroom and separate toilet. Novotel is a French brand and i understand its popular in France to have them separate. However completely agrees that this maybe not a suitable concept for UK guests. I wants to make it up to you for the inconvenience you had Mr S.. Please contact me directly for any future bookings and i will do my best to get you a good deal and better room. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

It’s the staff who make this hotel excellent

Customer review rating 5.0/5

Neil Couples - 11/01/2022 Confirmed reviews ALL

Four star hotels around the world vary wildly. Sometimes the UK can be the worst offenders for over estimating their ratings. However, The Novotel Ipswich Central has a team of staff that make this hotel a true 4 star. From check in to key drop, every member of staff we interacted with were first class. Extensive local knowledge, friendly, helpful and fun, the management of this hotel should be very proud of their team. I do admit, the hotel was extremely quiet for our visit, but this could be because the listing on Hotels.com still states most of the facilities are closed when they weren’t. Also, on the Novotel website, it was still stating that due to lockdown, no leisure stays were allowed… You might want to get that changed. I look forward to my next trip to Ipswich.

Dear Neil L., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I very much appreciate your feedback on my staff. This means a lot to me and my team as we work really hard to improve and develop our services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Further i have noticed that you are not on of loyalty card members yet. You have so much benefit when you booking directs with rates, room upgrades and drinks vouchers etc. Therefore i strongly recommend you to join and attached a link for your attention. https://bit.ly/3yU7bOz Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

not my best overstay

Customer review rating 3.5/5

Aldona G. Solo - 10/01/2022 Confirmed reviews ALL

I do find it a great experience staying at the Novotel in Ipswich as staff are very friendly and helpful and the facilities are good, with reasonable charges. However, on this occasion, there was only a restricted menu and several things were not working, du Eto shortage of spare parts and maintenance engineers. Not their fault.

Dear Aldona G., Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that on this occasion your experience did not meet your expectations; please allow me to express my sincerest apologies and explain why. Soon after Christmas we introduce a limited menu due to very low occupancy at the hotel, i also gave time off to people ie maintenance as they couldn't book any holidays prior to Christmas. I fully understand this may had a negative impact. However pleased to say we will be resuming all our normal operations from next week. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Good town centre placement, could do with a street map of Ipswich, small and inexpensive.

Customer review rating 4.0/5

David S. Families - 09/01/2022 Confirmed reviews ALL

Hotel was clean, although the carpeting on the second floor looks a bit scuffed and stained.

Dear David S., I very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. Thank you for pointing out the carpets stains on the 2nd floor. I have already action this with my housekeeping team and will get this resolved in the coming days. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Well located

Customer review rating 3.5/5

Anonymous Families - 02/01/2022 Confirmed reviews ALL

Comfortable

Dear Ms W. Thank you so much for completing the survey about your recent stay at Novotel Ipswich. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. Thank you for choosing to stay at Novotel Ipswich and I am delighted to see that you are already a ALL Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me directly. We look forward to welcoming you back to Novotel Ipswich in the future. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Friendly staff, clean room, tired decor

Customer review rating 3.0/5

D. Families - 29/12/2021 Confirmed reviews ALL

Perfectly adequate

Great location

Customer review rating 4.5/5

Richard Solo - 25/12/2021 Confirmed reviews ALL

Great value comfy room in ideal location and onsite parking.

Not the best this time

Customer review rating 1.0/5

Marc Business - 24/12/2021 Confirmed reviews ALL

I had to change rooms due to having brown stains resembling human waste on the white door frame in the toilet. The room was also dirty, biscuits on the floor and stains on the sofa type chair. The barmaid was also more interested in going outside for a smoke while customers needed serving. This left the lady on reception and an off duty barman to serve us. I have stayed here many times and find the hotel and staff welcoming however I found this visit disappointing.

Better than Travelodge

Customer review rating 3.5/5

Angie Families - 24/12/2021 Confirmed reviews ALL

This hotel is better than travelodge . Nicer bar and restaurant area and the room is slightly larger than travelodge but with no bath or extractor fan in the toilet it’s not much better . Sorry

Happy with stay and great, central location

Customer review rating 4.0/5

Mike D. Solo - 22/12/2021 Confirmed reviews ALL

Happy with the hotel, my room and the staff. Car parking is limited, so you have to get there early to get a space, but I anticipated that being town centre. Couldn't get Youtube on my TV even though there is a button on the control. Was awoken ay 4.40am in the morning by some rowdy guests who were shouting and charging along the corridors for about 30 minutes (not your fault and unfortunately have experienced this before at this time of year).

Very impressive hotel.

Customer review rating 4.5/5

Cliff M. Couples - 20/12/2021 Confirmed reviews ALL

Excellent stay from beginning to end. Car parking easy (although it wasn't busy) and professional reception service. Room very good and really impressed with the decor throughout the lounge / bar area. Breakfast again very good and was spoilt by choice / availability due to the reduction in customers. Thank you to all at Ipswich Novotel from a satisfied ACCOR member.

perfect location

Customer review rating 5.0/5

Mrs K. G. Couples - 20/12/2021 Confirmed reviews ALL

Lovely room, comfortable bed. Very helpful staff. Our 2night stay with breakfast was really good.

Great stay as ever

Customer review rating 4.5/5

Andy G. Business - 17/12/2021 Confirmed reviews ALL

I've stayed at the Novotel Ipswich many times due to work and it's always been of a high standard, hence my frequent returns. The only criticism was that as a Gold member, i didn't get my welcome gift! Oh well, next time!

Great value Hotel together with good standards

Customer review rating 4.0/5

Steve H. Families - 17/12/2021 Confirmed reviews ALL

A one night stopover, excellent facilities, a decent room and a fantastic breakfast. Very good quality breakfast, the best sausages we have had at any hotel. Will definitely use this hotel again.

Excellent stay on a quiet night

TripAdvisor rating 5.0/5

Clifftours_7 16/12/2021 TripAdvisor review

Really impressed with Exec Room and hotel in general. Service understated at reception but barman / breakfast lady very friendly and happy in their work. Excellently presented reception / bar / restaurant area. Very quiet in the evening which is indicative of people not venturing out because of the curremt hysteria.

Dear Clifftours_7. Thank you for your very kind words. They are very much appreciated and my team was delighted to hear that you enjoyed your stay with us. Steven and Susan were delighted with your personal mention. I have personally passed your feedback and thank them both for the great service they are providing all our guests. I look forward to welcoming you when you around Ipswich Kind regards, Nuwan Jayasena General Manager

Well located

Customer review rating 2.5/5

Anonymous Couples - 13/12/2021 Confirmed reviews ALL

Excellent location for all the town’s amenities. Unfortunately our room, although on 3rd floor was overlooking a very busy roundabout, so road noise all night long, no double glazing. Also a problem with the phone in our room which ‘beeped’ all night long too, apparently a problem with hotel’s internet! We are usually very sound sleepers…to give an indication of how disturbed the night was. All the staff we encountered at the bar & reception seemed tired & uninterested in the guests (apart from one lady clearing the tables at breakfast) Not our usual experience with Novotel which is normally fantastic, such a shame.

Customer review rating 4.5/5

Martin Families - 13/12/2021 Confirmed reviews ALL

Friendly staff. Good location for our needs and most importantly dog friendly.

Ideal location. Great staff. Excellent facilities.

Customer review rating 5.0/5

Rose D. Friends - 13/12/2021 Confirmed reviews ALL

Lovely hotel with clean, spacious rooms. Perfect location in Ipswich combining quayside and historical part of town, surronded by medieval churches. Very friendly staff and efficiently managed.

Nice room, clean and modern

TripAdvisor rating 5.0/5

allpackedtravelco 01/12/2021 TripAdvisor review

1 night stay in Novotel Ipswich with a friend as we were attending a friend birthday party over at the Isaac Quay. Location was perfect for the party we attended. The hotel has a nice large foyer and the reception staff were pleasant on arrival. We stayed on the 4th floor in a Superior room with a Queen bed. The room was large and modern and clean. The usual facilities were available for coffee, hairdryer, fridge for the milks (and a nice place to store our bubbles for the evening) The bed was comfortable and although near a busy road, we did not hear any traffic. The hallways in the hotel could do we a carpet update as looking tired and dirty but this did not detract from the room which was good for the rate. We paid extra £10 for full english breakfast, there was a big selection of food. However, it could of done with more hot veggie options for my friend who is a vegeterian and said the sausages were awlful. Recommend the hotel swaps to quorn sausages and thinks about a few more veggie/vegan options. Otherwise a fairly decent breakfast, just not sure if was worth £10. I would stay here again, purely based on the room comfort and value for money for the room only.

Dear allpackedtravelco Wow. Thank you ever so much for this wonderful review. My team and i enjoyed reading your review. We are happy you enjoyed your stay with us and it was our absolute pleasure to look after you both. about our friendly staff. Our teams are dedicated and passionate about guest services and your feedback is a testimony for all the hard work they does. Thank you so much for recommending us for friends and family. Looking forward to welcome you again soon. Kind Regards Nuwan Jayasena General Manager

away with OUFC

TripAdvisor rating 3.0/5

william51253 17/11/2021 TripAdvisor review

this is my second visit to the Novotel Ipswich and my experience is quite split. First i would say we were very well looked after by all the Staff and the service was very good. The Breakfast was good plenty of choice and very good value. My disappointment was the room as a member I would hope for a better room it smelt of smoke and could have been cleaner. with a light out in the shower room. Overall the room looked tired

Dear william51253. Thank you very much for taking time to review. I appreciate your feedback on our service and delighted you are happy with our breakfast offer. I am sorry to hear the room situation, though all our rooms are refurbished 3 years ago. I very much looking forward to welcome you back again for the 3rd time and will do our best to allocate you a much nicer and quiet room back of the hotel. Kind Regards Nuwan Jayasena General Manager

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