Novotel Ipswich Centre Hotel 4 stars

You do not get the full experience of any hotel at the moment due to lock down. However the staff try their best to make things as pleasant as possible for guests. Having to have everything in the bedroom is a pain but the evening meals were very good . Breakfast is as good as it can be, I don't like the Styrofoam boxes the hot breakfast is served in, it takes something away from the meal but that might be just me. Continental is ok with plenty of it.

It turned out to be a very good experience, comfy room, good food, easy parking and the staff were excellent.

Hotel is spoiled by slamming doors and noise in corridors - guest room doors need fixing - otherwise a souless dull cold staffless non entity.

The stay was quite good, very friendly and helpful members of staff, they have been following the Covid 19 recommendations with sanitisers at every floor/dining area and reception. The breakfast was very good as well as the dinner. The only negative comment is about room cleaning, if you are staying for one day is fine, but our stay was for 3 nights and not having the choice of having the toilet clean or the bath was not satisfactory, no cleaning solution was available to clean the toilet and the sink, I had to clean them with shower gel. For the future some cleaning material should be made available for a longer stay or inform the customers to bring their own.

Comfortable beds and overall good experience.

Being a key worker I was ready for a break and sea air. We chose Ipswich because we hadn’t visited the area before and because of how close it was to the sea. When we arrived the first thing we noticed was there didn’t seem to be many staff about. We had to ring the bell to get someone to check us in. Everything was explained to us and we were given a welcome letter to read in our room. The room was clean and smelt of cleaning fluids which I thought was a good sign. We turned the heating on and got ready to go out for dinner. Everything we needed was there and what wasn’t, teas and coffees we collected from reception. When we arrived back we sat in the bar and had a night cap. There still wasn’t many staff about and those that were seemed very busy. And so to bed, the bed was very comfy, I would have preferred a thicker pillow but I had a lovely night’s sleep. There was some noise from other guests but nothing more than you would expect. Next morning we noticed there was a strong smell coming from the sink, we mentioned it at the desk and was given the option of moving room or housekeeping putting something down the drain. As we were we going out for the day we opted for housekeeping to sort it. And they did, we were very pleased. Breakfast was very nice and tasty and you could have as much as you wanted served to you at the buffet. All in all we were very pleased with our stay. The safety features put in place were very good and we did feel safe. Just a shame there wasn’t many staff, this did lead to having to wait longer than usual. I would highly recommend this hotel and we will return when all this is over.

Pleasant room in a clean and safe hotel. Friendly staff, working hard and multi-tasking between reception, back office and the bar! Clear signage, plenty of sanitiser - shame a few guests unable or unwilling to comply. Hotel is close to station (10 minutes walk), quayside and city centre (5 minutes walk to each). Breakfast was a tad disappointing, but there are several good alternatives close by. Good size car park (charges apply), and easy road links to Suffolk sites, such as IWM Duxford, Sutton Hoo and Snape Maltings. Would definitely stay again if we revisited the area.

good location for the marina and shops. Good service, especially from Sophie, at reception, behind the bar and room service!!!! Aa excellent asset to the Accor brand. Thanks for making our stay so welcoming.

Stayed for four nights for leisure purpoese. Good location, both in terms of Ipswich (station less than 10 minutes walk, city centre and quayside less than 5), and as a base for visiting Suffolk (Snape Maltings, Southwold, IWM Duxford, Lavenham etc). The hotel is well organised in terms of Covid security, although some residents didn't get the message about wearing facemasks. The bar is expensive, and the breakfast not worth £10 per head, but there are enough options for eating out close by, such as Cafe Myra for breakfast, and The Dove for evening meals and drinks. The hotel staff are excellent, and seem to have to multi-task, flitting between reception and serving behind the bar!

Clean, safe and well organised

Helpful staff, very well organised hotel.

Location was good, room was spacious, but everything feel outdated. Breakfast was Poor, was not worth extra £10 per person, parking £6 per day. So yeah, overall average I'd say. It was OK, but for price we paid, I wouldn't stay there again.

Hotel is well situated by the harbour, short walk to some local restaurants. All you can eat breakfast was lovely. Best hot chocolate ever!

Me and my partner both enjoyed our stay. The room was lovely and so were the staff. Would definitely recommend to our friends

The hotel room was fine and as can be expected from Novotel. I did feel it a little bit strange that the coffee, soap etc. were not in room (they have to be touched somewhere !). The food served was done under conditions as we have to expect in COVID-19 time, but very regrettable no one made remark when guest was not wearing mask I personally I hated that the server of the drinks was coming to the table not wearing mask, I did not feel safe. Except this item all was ok