Novotel Ipswich Centre 4 stars

Booked an executive suite for a business weekend as a couple yet only one robe and one set of slippers. Had to ask reception for an additional set. Room and bathroom very clean. Comfortable. Quiet. Nespresso machine was dirty I let reception know on checkout. Food was nice but a tad pricey. Breakfast had very good choice and was tasty. Staff at restaurant, bar and reception very nice, friendly and accommodating. Would book again in future.

Friendly staff good location clean room large bathroom but very small room no tea and coffee in the rooms but there is a vending machine in the lobby the rooms are ok for one person but very cramped with two

I have recently stayed 2 nights at the Novotel Ipswich Centre and was disappointed how tired looking the hotel is. We have good facilities in our rooms, which were on the third floor. One other thing, there seemed to be groups of men inside and outside the hotel who leered at my two teenage daughters, making them feel extremely uncomfortable.

Awful treatment from a hotel I have regularly used and praised for years. Had four reservations between November 2022 and February 2023. Received an email to say all bookings cancelled as the hotel had been taken over by the Home Office. Had to make a number of telephone calls to ask for a refund, which then never appeared. Cannot get hold of Accor Head Office email and emails to Novotel Ipswich not being answered. Novotel / Accor Hotel group have handled this entire affair terribly.

This Hotel was being turned into a home for asylum seekers during our stay. Woken up both nights by staff having to replace furniture in the rooms, seating removed from the lounge, no hot breakfast on Sunday, bar closed early Saturday night.....I could go on. Still waiting for a response to my complaint from Accor.