Novotel Ipswich Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 552 reviews

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Description

Hotel extras

  • Restaurant, bar and Lounge available - non hotel guests welcome!

  • Onsite parking for guests- £7 for 24 hours, EV charger available

  • Green Key Certified

  • Six versatile meeting spaces for events that work

  • Gym onsite

Our accommodation(s)

Book this hotel
Room 1

A modern and spacious room offering a queen bed and sofa bed, with a bath or shower, work area, 32" LCD TV, complimentary WIFI, hair dryer, iron/ironing board and tea/coffee facilities. PLEASE NOTE sofa beds are only for children between 4 and 12 only.

Max. number of persons
3
Area
From 18 / 193 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system
  • 3 pers. max
  • 18 / 193 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)

Enjoy our new generation of stylish, modern and comfortable Standard Rooms. Our Standard Room measures 188 sq. ft. (17.5m²) and features a soothing rain shower, a 40" LCD TV with media hub as well as free WIFI to keep our guests entertained.

Max. number of persons
2
Area
From 18 / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

A modern and spacious top floor room offering a queen bed with a separate bath and shower, work area, 32" LCD TV, complimentary WiFi, hair dryer, iron/ironing board, safe and tea/coffee facilities. Up to 2 adults

Max. number of persons
2
Area
From 18 / 193 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

A unique experience that is ideal work and relaxation. Our Executive Room treats you like a VIP and offers complimentary WiFi, Espresso coffee machine, iPod docking station and a luxury bathrobe. Up to 2 adults

Max. number of persons
2
Area
From 18 / 193 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Hotel location

Novotel Ipswich Centre

Grey Friars Road
IP1 1UP IPSWICH
United Kingdom

GPS:52.05321, 1.152622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 101 rooms
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • 3 connecting rooms
  • 101 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

Family

Services for children

  • Board games available
  • Play area
  • On site
  • Outdoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Parking pricing: 8.16 7 GBP Per day

Services & equipment

  • Electric car recharging units 22 kVA

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers and wines served by our fun and friendly staff.Our bar offers the perfect place to enjoy an evening's entertainment or relax and unwind. Open daily until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  552 reviews

Customer review rating 4.5/5

David A. Business - Confirmed reviews ALL

Dear David A., Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that our team consistently provides you with friendly and efficient service, as well as excellent food and drink. Your loyalty is greatly appreciated. Best wishes, Steven

Customer review rating 4.5/5

Mark S. Families - Confirmed reviews ALL

Dear Mark, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you experienced a friendly check-in and found the rooms to be clean and well-maintained. We look forward to welcoming you back in the future. Best regards, Steven

Customer review rating 4.0/5

Amy W. Couples - Confirmed reviews ALL

Dear Amy, Thank you for sharing your impressions regarding your recent stay at our hotel. We are pleased to hear that you found our establishment clean, pleasant, and well-located, as these aspects are vital for a comfortable experience. We appreciate your feedback regarding the window access and the air conditioning functionality. While we strive to create a welcoming atmosphere, we understand that the fixed net curtain may not have been ideal for facilitating fresh air circulation. Your comments about the firmness of the bed and the small stain on the duvet cover will be noted for review, as we continuously seek to enhance our guest experience. Regarding the slow shower drain, we acknowledge that this issue could detract from the otherwise enjoyable shower experience, and we will assess this further. We are delighted you enjoyed the amenities provided in the bathroom and the convenience of separate facilities. We hope to welcome you back in the future for another enjoyable stay. Best regards, Steven

Customer review rating 3.5/5

Owen H. Families - Confirmed reviews ALL

Dear Owen, Thank you for sharing your feedback regarding your recent stay at Novotel Ipswich Centre. We are pleased to hear that you appreciate our location and welcoming staff, as well as the quality of our breakfast offerings. We sincerely apologise for the inconvenience you experienced with the parking situation and the disturbance caused by the telephone in your room. We understand the importance of a comfortable stay and will take your comments into consideration as we continue to enhance our services. It is also regrettable that the headboard lights were not functioning properly during your visit. We value your loyalty and look forward to welcoming you back soon, hopefully on a quieter occasion. Your insights are instrumental in helping us improve our guest experience. Best regards, Steven

Customer review rating 5.0/5

Dean W. Couples - Confirmed reviews ALL

Dear Dean, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff continue to make your visits enjoyable and that they are the main reason why you come back. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Steven

Dear David A., Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that our team consistently provides you with friendly and efficient service, as well as excellent food and drink. Your loyalty is greatly appreciated. Best wishes, Steven

Customer review rating 4.5/5

Mark S. Families - Confirmed reviews ALL

Friendly check in. Rooms clean and in good condition. No issues during our stay.

Dear Mark, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you experienced a friendly check-in and found the rooms to be clean and well-maintained. We look forward to welcoming you back in the future. Best regards, Steven

Customer review rating 4.0/5

Amy W. Couples - Confirmed reviews ALL

On arrival, the hotel immediately felt very clean, pleasant and calm. There is a bar within the hotel which looked lovely, although I didn’t use it during my stay as I found the prices a little high. The room itself was very nicely presented and had a comfortable, welcoming feel. One thing that initially stood out was the large curtain covering most of one wall, which gave the impression that there was a very large window behind it. The actual window was more average-sized, which wasn’t an issue in itself, although unfortunately we found that the net curtain was fixed in place and made it difficult to access the window and let in much fresh air. This did make it harder to cool the room naturally. Thankfully, once we worked out how to use the air conditioning, it worked exceptionally well. I was particularly impressed that it also had a heating function, although we didn’t need to use this during our stay. The bed was comfortable overall, although it was noticeably firmer than I am used to, and I did wake up with a slightly achy back on one morning. The pillows, however, were absolutely fantastic — they genuinely felt like sleeping on clouds! The bedding was mostly clean and bright white, although I did notice a small red stain towards the end of the duvet cover. This may be worth checking before the next guest. I particularly liked that the toilet and shower were in separate rooms, which was very convenient. The shower itself was excellent and had both a rainfall shower head and a normal shower head. The rainfall shower head felt amazing to use! However, the shower drain was very slow, and using the rainfall shower head for more than a few minutes caused the water to build up and the shower room to start flooding. This is definitely something that could be worth looking into, as otherwise the shower was fantastic. The shampoo and body wash provided also smelled amazing and were a lovely touch. The surrounding area was very nice, particularly the waterfront, which looked beautiful in the evening with the various bars and restaurants. Some places were a little expensive, but the atmosphere was lovely and there was plenty to do nearby. Check-in and check-out were both extremely straightforward. All of the staff I encountered were friendly and pleasant, although I didn’t need to interact with them very much during my stay as everything went smoothly. Overall, I really enjoyed my stay. For someone who isn’t looking for perfection or a luxury experience, but simply wants a small getaway where they can relax and still feel like they’ve had a lovely little break, I think this hotel is a great option. The hotel was clean, comfortable and in a lovely location, with plenty to do nearby. Despite the few minor issues mentioned, I would definitely consider staying again.

Dear Amy, Thank you for sharing your impressions regarding your recent stay at our hotel. We are pleased to hear that you found our establishment clean, pleasant, and well-located, as these aspects are vital for a comfortable experience. We appreciate your feedback regarding the window access and the air conditioning functionality. While we strive to create a welcoming atmosphere, we understand that the fixed net curtain may not have been ideal for facilitating fresh air circulation. Your comments about the firmness of the bed and the small stain on the duvet cover will be noted for review, as we continuously seek to enhance our guest experience. Regarding the slow shower drain, we acknowledge that this issue could detract from the otherwise enjoyable shower experience, and we will assess this further. We are delighted you enjoyed the amenities provided in the bathroom and the convenience of separate facilities. We hope to welcome you back in the future for another enjoyable stay. Best regards, Steven

Customer review rating 3.5/5

Owen H. Families - Confirmed reviews ALL

Usual location to stay when visiting friend. Arrived early as normal to park in the carpark, but this was not easy on this occasion as a football team's coaches had taken over half of the space. This also made it a bit awkward getting into reception to register our car as security was heavy. Usual nice room. All good except the head board lights were not working, and the telephone beeped every twenty minutes or so, which we unplugged during the night as it was disturbing us. Breakfast was plentiful and fresh. This stay the draught beers were working, so did not have to pay the extortionate bottle prices. Staff as always very welcoming. Will stay again soon. (But not when a home game is on!)

Dear Owen, Thank you for sharing your feedback regarding your recent stay at Novotel Ipswich Centre. We are pleased to hear that you appreciate our location and welcoming staff, as well as the quality of our breakfast offerings. We sincerely apologise for the inconvenience you experienced with the parking situation and the disturbance caused by the telephone in your room. We understand the importance of a comfortable stay and will take your comments into consideration as we continue to enhance our services. It is also regrettable that the headboard lights were not functioning properly during your visit. We value your loyalty and look forward to welcoming you back soon, hopefully on a quieter occasion. Your insights are instrumental in helping us improve our guest experience. Best regards, Steven

Customer review rating 5.0/5

Dean W. Couples - Confirmed reviews ALL

Stayed he a few times. & the staff are one of main reasons why we come back. Cannot speak highly of them enough

Dear Dean, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff continue to make your visits enjoyable and that they are the main reason why you come back. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Steven

Customer review rating 3.5/5

Angela S. Friends - Confirmed reviews ALL

When I arrived at the hotel the entrance to the carpark was blocked off due to the Sunderland football team coach. I think it would be a good idea to inform guests who have advised that they are arriving before midday that they need to use the exit to gain access to the hotel carpark on match days. When trying to enter the hotel I was questioned what I needed help with as the players were in the bar area. I was only allowed into the hotel to register my car registration. Is this always the procedure when away teams are staying at the hotel? The room was very clean and tidy. The bed was very comfortable. I had a good stay. When checking out I asked the receptionist if she could advise if the hotel was fully booked on 4th September as I’d booked a room on the 5th September but had to cancel it as the football game with Nottingham Forest had been changed to the Friday. I was told to look on the website. Surely she could of checked that for me.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Ipswich Centre. We appreciate your comments as they help us improve our guest experience. I sincerely apologise for the inconvenience you faced upon your arrival due to the blocked entrance to the car park. We strive to provide clear communication about access on match days and will certainly consider your suggestion to inform guests in advance. Regarding your experience with the reception staff, our team is trained to prioritize guest security, especially when away teams are present. We are pleased to hear that you found your room comfortable and clean, and that you enjoyed your overall stay. Thank you again for your valuable insights. We hope to welcome you back in the future. Best regards, Steven

Customer review rating 5.0/5

Tsui N. Business - Confirmed reviews ALL

Another great experience, quiet, comfortable, fantastic breakfast choices

Dear Tsui, Thank you for your kind feedback. We are delighted to hear that you had another enjoyable stay and appreciated our comfortable accommodations and breakfast selections. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Susan Feek

Customer review rating 5.0/5

Neil F. Business - Confirmed reviews ALL

Always feel valued, always feel welcomed, always a ‘can do’ attitude. From arrival to departure, a joy to stay at Novotel Ipswich.

Dear Neil, Thank you for your kind words regarding your recent stay with us. We are delighted to know that you felt valued and welcomed throughout your visit. Your feedback motivates our team to continue delivering excellent customer experiences. We look forward to welcoming you back home again soon. Best regards, Susan Feek

Customer review rating 4.5/5

Fergus B. Business - Confirmed reviews ALL

As good as always. Very accommoddating with my early check in request

Dear Fergus, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed a quiet room and appreciated our friendly service. It is always our pleasure to accommodate our guests' requests whenever possible. Best regards, Susan Feek

Customer review rating 5.0/5

Barry T. Couples - Confirmed reviews ALL

The Novotel is just a short walk from the town centre, making it the perfect location. Also, the staff were all extremely helpful

Dear Barry, Thank you for your kind words regarding our location and the helpfulness of our staff. We are delighted to hear that you enjoyed your stay and found our hotel convenient for exploring the town. Your feedback is greatly appreciated. We look forward to seeing you again soon. Best regards, Susan Feek

Customer review rating 5.0/5

Eileen T. Business - Confirmed reviews ALL

Clean, friendly hotel

Dear Eileen, Thank you for your kind feedback. We are pleased to hear that you enjoyed a comfortable stay and found our hotel to be clean and welcoming. Your satisfaction is our priority, and we look forward to welcoming you back again soon. Best regards, Susan Feek

Customer review rating 5.0/5

Richard P. Business - Confirmed reviews ALL

Stayed for 2 nights. Lovely staff. Clean hotel. Surprisingly comfortable beds?! Have you changed. They were great. Whole thing was spot on. Too many beans though on my full English. I must Remeber to say “easy on the beans”

Dear Richard, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our comfortable accommodations including the beds and the service provided by our staff. We appreciate your suggestion regarding the full English breakfast and will take it into consideration. Best regards, Susan Feek

Customer review rating 4.5/5

Jeannie T. Couples - Confirmed reviews ALL

Good

Dear Jeannie, Thank you for your kind words regarding your recent stay. We are pleased to know that our hotel met your needs for a short visit. Your feedback is invaluable to us, and we hope to welcome you back in the future. Best regards, Susan Feek

Customer review rating 4.0/5

Kevin R. Couples - Confirmed reviews ALL

Hotel was well positioned. Room was big, clean and very comfortable. The only issue we had was a water smell from the shower that only went away after letting the shower run for several minutes.

Dear Kevin, Thank you for your positive feedback regarding our location, room size, and cleanliness. We appreciate you bringing the issue with the shower to our attention, as we continuously strive to improve our guests' experiences. Best regards, Susan Feek

Customer review rating 4.0/5

Marc D. Solo - Confirmed reviews ALL

Thanks to the staff at the hotel for making this an enjoyable stay.

Dear Marc, Thank you for your kind words regarding our staff. We are pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. We look forward to welcoming you back in the future. Best regards, Susan Feek

Customer review rating 5.0/5

Mike M. Couples - Confirmed reviews ALL

Our stay was once again very enjoyable and comfortable made even better by the exceptional reception staff of Jordan and his team. We always receive a very enthusiastic welcome following our sometimes laboured trip up from London. It is so joyous to arrive and be greeted so well and made to feel 'at home'. All the staff either in the bar, restaurant and housekeeping are very friendly and ooze customer service which makes for a very pleasant stay. The Novotel has recently upgraded their rooms which are very serviceable and comfortable. The central position of the hotel in Ipswich with its own car park, means that is great for visiting the town, docks and as a base for going further afield to the Constable Country or the Suffolk coastal towns of Aldeburgh and Southwold.

Dear Mike, Thank you for taking the time to share your positive experience at Novotel Ipswich Centre. We are delighted to hear that your stay was once again both comfortable and enjoyable. It is particularly gratifying to know that our reception team, led by Jordan, provided you with a warm welcome after your journey from London. We strive to create a home-like atmosphere for our guests, and it is wonderful to hear that you felt at home during your visit. We also appreciate your kind words regarding our staff across various departments. Exceptional customer service is a cornerstone of our hospitality, and it is rewarding to know that our team's efforts contributed to your pleasant stay. Furthermore, we are pleased that you found our recently upgraded rooms comfortable and suitable for your needs. Our central location does indeed offer great convenience for exploring Ipswich and the beautiful surrounding areas. We thank you once again for your feedback and look forward to welcoming you back in the future. Best regards, Susan Feek

Customer review rating 3.5/5

Laura V. Business - Confirmed reviews ALL

Unfortunately my room had a very damp smelling bathroom 323

Dear Laura, Thank you for your feedback regarding your recent stay with us. I regret to hear about the issue with the bathroom odour in your room. Your comments are valuable, and we will consider them for our ongoing improvements. We hope to welcome you back again soon. Kind Regards, Susan Feek

Customer review rating 4.5/5

Natalie C. Families - Confirmed reviews ALL

Second visit and both times rooms have been clean, really comfy beds and staff were all great

Dear Natalie, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our rooms comfortable and our staff friendly. Your satisfaction is our priority, and we look forward to welcoming you back for a third visit. Best regards, Susan Feek

Customer review rating 4.5/5

Gillian V. Business - Confirmed reviews ALL

With its good location and excellent staff, it was a pleasure to stay at.

Dear Gillian, Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you enjoyed our prime location and found our staff to be excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Susan Feek

Customer review rating 5.0/5

Paola B. Families - Confirmed reviews ALL

Such a lovely surprise - hotel located near the best part of town & the marina. Really friendly staff - wonderfully clean & very tasty breakfast

Dear Paola, Thank you for your kind words regarding our central location, cleanliness, and breakfast offerings. We are delighted to hear that our friendly staff contributed to your positive experience. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Susan Feek

Other web-users rate our hotel

  • 420 reviews 9/10 Location
  • 577 reviews 8.3/10 Room
  • 595 reviews 9.3/10 Service
  • 15 reviews 8.6/10 WiFi
  • 311 reviews 7.9/10 Comfort
  • 295 reviews 9.2/10 Breakfast
  • 262 reviews 8.2/10 Cleanliness
  • 99 reviews 9.4/10 Vibe

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