Novotel Ipswich Centre Hotel 4 stars

Customer review rating 4.3/5 5,389 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Ipswich Centre
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+ 23 Services
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Room 1

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Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

  • Onsite parking for guests- £6 for 24 hours

  • New bar & restaurant menu (Take Away service only during lockdown)

  • Six versatile meeting spaces for events that work

  • Pet-friendly accommodation and facilities throughout

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • GolfPaying
  • TennisPaying
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Ipswich Centre

Grey Friars Road
IP1 1UP
ipswich
united kingdom

Tel: +4401473232400

Fax: (+44)1473/232414

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  IPSWICH

  • By plane

    LONDON HEATHROW At 160km / 99.42 miles

  • By plane

    LONDON STANSTED At 79.66km / 49.5 miles

  • By boat

    HARWICH At 60km / 37.5 miles

  • By train

    IPSWICH CENTRAL At 0.8km / 0.5 miles

GPS :52.05321, 1.152622

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Updated superior with queen bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Updated superior with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room Queen Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 207

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ipswich Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,389 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,119 reviews

Novotel Ipswich

TripAdvisor rating 4.0/5

Pamela R Business - 27/11/2020 TripAdvisor review

I have been staying at Novotel Ipswich during the week since the start of November. The staff are friendly, conscientious and working hard in challenging circumstances. I always receive a warm welcome and am beginning to feel like the the hotel is a 'home from home'. Unfortunately concerns I raised with the manager at the beginning of my stay were not handled well at all, suggesting that I could stay at the Premier Inn if I didn't like Novotel. I continue to stay there because of the excellent service the staff provide. The newly refurbished rooms are lovely. The only issue I found was the lights in the bathroom around the mirror are way too dazzling and I'd kill for a comfortable chair or sofa instead of the airport lounge 'sofa. chaise long, spare bed' contraption.

Well located, cleanliness and friendly helpful staff

Customer review rating 4.3/5

Tak C. Business - 24/11/2020 Confirmed reviews ALL

Better than expected. Comfortable stay during the lockdown. Shame the bar and restaurant area is not open but fully understand due to government guidelines. Very helpful staff. Only comment are the walls not very sound proof and you can hear everything that goes on. Otherwise will come back and definitely recommend

Stay During England lockdown 2

Customer review rating 4.3/5

Anonymous Business - 23/11/2020 Confirmed reviews ALL

I thought that the hotel staff were excellent during this really difficult time and were always helpful. Although the restaurant menu was limited, the food was still of good quality and room service was really speedy

Service and rooms fine, lockdown food not so

Customer review rating 4.3/5

Mark P. Business - 15/11/2020 Confirmed reviews ALL

The service was impeccable - the Assistant Manager (Carla) was extremely professional, and faultless in her approach to us. The hotel is good with regards to the rooms, the reception, layout and fixtures and fittings. It is no fault of the hotel but we found that the lockdown rules changed the dynamics of our staying away - having to collect your dinner, and then your breakfast and eat at the little desk in the room is insular and isolating. We travel for work and eating out and having a drink in the bar (even socially distanced) was part of the wind down after work. We have decided to commute now. What was at fault was the meals - both the dinner and breakfast were cold. Wrong and missing items in breakfast. The meals are not cheap so even when collecting to go to room - they should have been spot on.

Dear Mr P., Thank you so much for completing the survey about your recent stay at Novotel Ipswich. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. I will share this with the rest of the team including Carla. I really do understand how isolating the situation is at the moment especially when you are working away from home. We really miss being able to serve our guests in the bar. I will speak with our head chef in regards to dinner and breakfast. I am very sorry that the standard of food was very poor. We look forward to welcoming you back to Novotel Ipswich in the future when we are back to some normality. Yours sincerely, Susan Feek Rooms Division Manager

Good stay under the circumstances

Customer review rating 4.3/5

Mike Business - 15/11/2020 Confirmed reviews ALL

You do not get the full experience of any hotel at the moment due to lock down. However the staff try their best to make things as pleasant as possible for guests. Having to have everything in the bedroom is a pain but the evening meals were very good . Breakfast is as good as it can be, I don't like the Styrofoam boxes the hot breakfast is served in, it takes something away from the meal but that might be just me. Continental is ok with plenty of it.

Dear Mr R., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback especially in the current circumstances. I will speak to chef regarding the breakfast to see if there is an alternative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you Monday. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Just what we needed

Customer review rating 4.3/5

M. Couples - 13/11/2020 Confirmed reviews ALL

It turned out to be a very good experience, comfy room, good food, easy parking and the staff were excellent.

Dear Mrs M., We very much appreciate your amazing comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the rooms and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Good parts and less good parts

Customer review rating 4.3/5

Anonymous Families - 01/11/2020 Confirmed reviews ALL

Hotel is spoiled by slamming doors and noise in corridors - guest room doors need fixing - otherwise a souless dull cold staffless non entity.

Dear Richard F., Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Many Thanks Steven Jennings Front Office Supervisor

Good location and very friendly and helpful members of staff

Customer review rating 4.3/5

A. M. Families - 01/11/2020 Confirmed reviews ALL

The stay was quite good, very friendly and helpful members of staff, they have been following the Covid 19 recommendations with sanitisers at every floor/dining area and reception. The breakfast was very good as well as the dinner. The only negative comment is about room cleaning, if you are staying for one day is fine, but our stay was for 3 nights and not having the choice of having the toilet clean or the bath was not satisfactory, no cleaning solution was available to clean the toilet and the sink, I had to clean them with shower gel. For the future some cleaning material should be made available for a longer stay or inform the customers to bring their own.

A. We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Very convenient location to visit family.

Customer review rating 4.3/5

Anonymous Families - 31/10/2020 Confirmed reviews ALL

Comfortable beds and overall good experience.

Dear Kate We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Steven Jennings Front Office Supervisor Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Lovely break

Customer review rating 4.3/5

Mary F. Couples - 30/10/2020 Confirmed reviews ALL

Being a key worker I was ready for a break and sea air. We chose Ipswich because we hadn’t visited the area before and because of how close it was to the sea. When we arrived the first thing we noticed was there didn’t seem to be many staff about. We had to ring the bell to get someone to check us in. Everything was explained to us and we were given a welcome letter to read in our room. The room was clean and smelt of cleaning fluids which I thought was a good sign. We turned the heating on and got ready to go out for dinner. Everything we needed was there and what wasn’t, teas and coffees we collected from reception. When we arrived back we sat in the bar and had a night cap. There still wasn’t many staff about and those that were seemed very busy. And so to bed, the bed was very comfy, I would have preferred a thicker pillow but I had a lovely night’s sleep. There was some noise from other guests but nothing more than you would expect. Next morning we noticed there was a strong smell coming from the sink, we mentioned it at the desk and was given the option of moving room or housekeeping putting something down the drain. As we were we going out for the day we opted for housekeeping to sort it. And they did, we were very pleased. Breakfast was very nice and tasty and you could have as much as you wanted served to you at the buffet. All in all we were very pleased with our stay. The safety features put in place were very good and we did feel safe. Just a shame there wasn’t many staff, this did lead to having to wait longer than usual. I would highly recommend this hotel and we will return when all this is over.

Dear Mary We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback and I am glad that we was able to sort your issues out. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Supervisor Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

good location for city and surrounding area

Customer review rating 4.3/5

Jon Friends - 30/10/2020 Confirmed reviews ALL

Pleasant room in a clean and safe hotel. Friendly staff, working hard and multi-tasking between reception, back office and the bar! Clear signage, plenty of sanitiser - shame a few guests unable or unwilling to comply. Hotel is close to station (10 minutes walk), quayside and city centre (5 minutes walk to each). Breakfast was a tad disappointing, but there are several good alternatives close by. Good size car park (charges apply), and easy road links to Suffolk sites, such as IWM Duxford, Sutton Hoo and Snape Maltings. Would definitely stay again if we revisited the area.

Dear Jon We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Supervisor Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

great staff

Customer review rating 4.3/5

Brad H. Couples - 27/10/2020 Confirmed reviews ALL

good location for the marina and shops. Good service, especially from Sophie, at reception, behind the bar and room service!!!! Aa excellent asset to the Accor brand. Thanks for making our stay so welcoming.

Dear We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that Sophie will be pleased with your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Supervisor Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Good location, well-organised processes

TripAdvisor rating 4.0/5

Jonathan B 26/10/2020 TripAdvisor review

Stayed for four nights for leisure purpoese. Good location, both in terms of Ipswich (station less than 10 minutes walk, city centre and quayside less than 5), and as a base for visiting Suffolk (Snape Maltings, Southwold, IWM Duxford, Lavenham etc). The hotel is well organised in terms of Covid security, although some residents didn't get the message about wearing facemasks. The bar is expensive, and the breakfast not worth £10 per head, but there are enough options for eating out close by, such as Cafe Myra for breakfast, and The Dove for evening meals and drinks. The hotel staff are excellent, and seem to have to multi-task, flitting between reception and serving behind the bar!

Dear Jonathan B Thank you for your very kind words. Pleased you enjoyed your stay with us. Me and my team is delighted to hear that we prepared the hotel safe with Covid 19. I look forward to welcoming you back to Novotel Ipswich in near future. Kind regards, Nuwan Jayasena General Manager

Safe stay

Customer review rating 4.3/5

Chris Couples - 21/10/2020 Confirmed reviews ALL

Clean, safe and well organised

Dear Chris We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. We are working hard to provide a safe stay for our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Perfect stay

Customer review rating 4.3/5

Pilar H. Couples - 20/10/2020 Confirmed reviews ALL

Helpful staff, very well organised hotel.

Dear Pilar Thank you very much for your kind feedback regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. We are pleased that you had a nice time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Average stay

Customer review rating 4.3/5

Robertas G. Couples - 20/10/2020 Confirmed reviews ALL

Location was good, room was spacious, but everything feel outdated. Breakfast was Poor, was not worth extra £10 per person, parking £6 per day. So yeah, overall average I'd say. It was OK, but for price we paid, I wouldn't stay there again.

Dear Robertas We are sorry and also saddens that you did not enjoy your breakfast and I will pass this feedback on to the kitchen team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, but we do hope to see you again in the future. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Good location

Customer review rating 4.3/5

Emily Couples - 19/10/2020 Confirmed reviews ALL

Hotel is well situated by the harbour, short walk to some local restaurants. All you can eat breakfast was lovely. Best hot chocolate ever!

Dear Emily We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. I am sorry you had issues with the payment method on check in as we want all of our guests to have a warm welcome check in. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Excellent stay

Customer review rating 4.3/5

Shannon Couples - 18/10/2020 Confirmed reviews ALL

Me and my partner both enjoyed our stay. The room was lovely and so were the staff. Would definitely recommend to our friends

Dear Shannon We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leadder Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Safety should now be nr. 1

TripAdvisor rating 4.0/5

RuudenIne Business - 17/10/2020 TripAdvisor review

The hotel room was fine and as can be expected from Novotel. I did feel it a little bit strange that the coffee, soap etc. were not in room (they have to be touched somewhere !). The food served was done under conditions as we have to expect in COVID-19 time, but very regrettable no one made remark when guest was not wearing mask I personally I hated that the server of the drinks was coming to the table not wearing mask, I did not feel safe. Except this item all was ok

Dear RuudenIne. Thank you very much for your review. I am happy you liked the room,however noted the points you raised around Covid 19 changes. The hotel has given ALLSAFE label after very detail cleanliness implementations we had to do around cleanliness, and sometimes this could be inconvenient for some guests. I am looking into the person who served you without a mask, apologies on behalf of the hotel and can assure you that this will be dealt with. Kind Regards. Nuwan Jayasena General Manager

Great staff and excellent location

Customer review rating 4.3/5

Bev H. Couples - 16/10/2020 Confirmed reviews ALL

It was so nice to see the hotel back to normal. Great to see the staff who have always made us feel at home cannot wait to for next visit.

Dear Beverley We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Steven Jennings Front Office Team Leader Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

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