Novotel London Stansted Airport Hotel 4 stars

I stayed many times, I’m happy with my stay as always, I only missed the early morning breakfast as it commenced from 06:30 am as opposed the earlier times pre covid, nevertheless a good stay!

Having stayed here a few times recently I find the staff extremely attentive and helpful as well as pleasant and smiley. During these difficult times they have made my stay enjoyable and will help out with any issue no matter how small. Thoroughly recommend staying here if you are working or travelling from stansted.

Of course my experience of staying at the Novotel Stansted is never going to be 10/10 given the current COVID19 restrictions ............... but I don't believe the team could do much better given the current restrictions. Perhaps the satisfaction survey itself should have been altered given the current situation

Quick and friendly check in, safe distancing in the Hotel.

No airport shuttle. Very dirty windows. Mold in the shower.

Review costumer services, I am a Ryanair Pilot, anyone advised me by phone about no shuttle service, calling the reception for many minutes no answer at all, priced increased about 1 pound not a big deal but according the receptionist was nothing, I should be the one to judge it. I can understand no bedlina change, very rude the way I have been noted about this service, I have been sick from food, food poisoned, breakfast to forget, what is that egg, fishy smell. Super disappointed in front of the reception, I left as nothing happened. Funny story.

Great staff and good comfy rooms with blackout curtains. Food is perfectly fine, but isn’t up to usual standard but that’s covid’s fault (and it lacks the social side without a bar) Look forward to returning when things are normal again.

The hotel is clean, bright and modern. The staff were friendly, polite and helpful.

Stayed for one night due to a work commitment. The first room we checked in to didn’t have a working toilet or cold water, but after speaking to the very kind lady at the desk, we were quickly given a different room and that was fine. All in all a nice stay given the circumstances and as always the staff are what makes the hotel what it is - they can’t do enough for you.

Despite covid restrictions the hotel still provided a good service, the staff were cheerful and professional throughout our short stay.

Very good stay, giving the ongoing Covid-19 pandemic restrictions. The hotel is very well organised in dealing wit the situation, personnel very friendly. And, the food supplied at the hotel: a lot of choice, good quality, warm and plenty. Again a good stay and experience. Great thanks to all the staff.

Covid adapted system, very well done with friendly help staff

The rooms were very clean, the food was nice and the staff were lovely

NOVATEL LONDON STANSTED AIRPORT The Novatel London Stansted Airport is the very best place to stay at. The service is superb and facilities always clean and tidy. The General Manager is Mr Paul Muscroft who is quiet, polite and represents the Novatel in the best possible light. The Staff / Personnel are completely dedicated to doing their level best in making the clients at home and doing this with their heart and caring with attention to detail and deserving of the highest praise. It is always a pleasure staying at the Novatel where the staff are committed / dedicated to make one feel welcome and comfortable. Philip Rashleigh B.

I booked a room for 3 nights (19-22/1 2011). When I booked, via telephone, I was informed that I could have access to the room from 14:00. I then asked if it was possible to get the room earlier, as I would arrive earlier. You have to talk to the receptionist when you get here, I was told. Just to mention...the booking took almost 20 minutes to complete and the person I talked to was showing very little competence and the English language was not very well. When I arrived in the morning, I was told that it was NOT possible to get access to the the room. I asked why. And the only answer I got (3 times) was that it was available from 14:00, but I could pay 10£/hour up to maximum 2 to get it a little earlier. Is the room not ready, I asked. Same answer. What’s the reason. Same answer. There was no way she would help. When I asked if I could leave my suitcase somewhere in the hotel, the answer was no! Because I didn’t have a room!!! The rooms were ready! The rooms were cleaned! But No! I went to our training center with all my belongings and worked for 8 hours. Got back to hotel and finally got my room. Cold! Not possible to adjust the temperature and a filthy, disgusting toilet. The room was facing the runway and was very poorly insulated, so the noice from outside was very disturbing. The food and restaurant thing is a story for itself...I will only mention the fact that I was told breakfast was from 6:30-10:00. I was down to order at 6:28 one morning. In order to be able to take the correct bus. As the hotel shuttle bus all of a sudden was taken out of service for the guest!!! I was then told that the breakfast isn’t ready until 6:45!!! If you informed me about breakfast from 6:30-10:00 it should be possible to get breakfast at that time. If not the information should be something else. The room was never cleaned! I canceled my last night (booked another hotel) checked out one day earlier. All in all this was a disaster of experience. I have stayed at numerous hotels through in my life, but never experienced this low standard. I know...we have a pandemic in the world, but the pandemic and the virus should not be a reason for not being able to live up to a better standard.