Travelled for work as always and have stayed at these facilities more times than I can even remember. Some small things that have completely ruined the experience for me and that makes it an expensive place to stay for what you get. The walls in the room were full of scratch marks, makes you uncomfortable wondering what has even happened there. No longer possible to select the temperature we want in the room. The small display was blank and not working. No extra blankets in the room, so you can’t select the temperature and neither get more comfortable in those very cold nights. The water pressure in the shower was very poor. In the past it was superb but now it’s terrible . Breakfast only available from 6am ?! In an airport hotel, full of guests with early flights, customers or staff, it doesn’t make sense. It used to be available from 4am or 4:30 and this time I had to go to work on an empty stomach because of this. Not an experience I’d like to repeat.

Needs better food selection Taps need changing in room 313 Too many children

Was expecting a little better, breakfast was poor and no real effort for any hot vegan/ vegetarian selection.

The hotel is not that close to the airport as described. In need of modernisation

Very nice personnel, excellent service. Very good to be able to prepare the breakfast also for take away.

On our arrival initially reception staff were unable to locate our booking. They eventually found the booking which included four days parking. After our departure I discovered that the hotel had charged me £10 for parking which they eventually refunded after I pointed out their error. We found the food to be over priced for what were pretty average meals, but with excellent service by staff in the restaurant.

Overall a nice stay, but I hope the Gym opens soon again.

Room was nice, a slightly larger table would be nice. Gym was closed, and no info about this was shared anywhere, except on the door to the gym. It was a large reason as to why i chose to Novotel, because you have a nice gym, so i was very disappointed that it was closed. And even more so that this was not readily available info. Breakfast is nice, and all the staff were helpful Fire alarm going off in the night was very annoying.

Definitely requires use of bus shuttle at £4 per person or taxi if arriving at airport. Local bus stops a short distance from hotel if then departing towards Harlow/Bishop Stortford. Despite pre-registering, still took circa 10 minutes to check in. On arrival at 23:30, all bars/restaurants unsurprisingly closed, but no other means of obtaining refreshments as the (sole?) vending machine out of order. Decent breakfast and room perfectly adequate, although not large.

Have been visiting you for many years as Ryanair Captain and enjoyed my recent stay very much, room very comfortable, staff very helpful.

comfortable quiet room and it was well ventilated. Very clean and well cared for including ensuite. Supper meal was good.

Everything was ok, I am missing more options in the breakfast (nothing for gluten allergies, so I don't have a lot of options)

Very good stay, giving the ongoing Covid-19 pandemic restrictions. The hotel is very well organised in dealing wit the situation, personnel very friendly. And, the food supplied at the hotel: a lot of choice, good quality, warm and plenty. Again a good stay and experience. Great thanks to all the staff.

I booked a room for 3 nights (19-22/1 2011). When I booked, via telephone, I was informed that I could have access to the room from 14:00. I then asked if it was possible to get the room earlier, as I would arrive earlier. You have to talk to the receptionist when you get here, I was told. Just to mention...the booking took almost 20 minutes to complete and the person I talked to was showing very little competence and the English language was not very well. When I arrived in the morning, I was told that it was NOT possible to get access to the the room. I asked why. And the only answer I got (3 times) was that it was available from 14:00, but I could pay 10£/hour up to maximum 2 to get it a little earlier. Is the room not ready, I asked. Same answer. What’s the reason. Same answer. There was no way she would help. When I asked if I could leave my suitcase somewhere in the hotel, the answer was no! Because I didn’t have a room!!! The rooms were ready! The rooms were cleaned! But No! I went to our training center with all my belongings and worked for 8 hours. Got back to hotel and finally got my room. Cold! Not possible to adjust the temperature and a filthy, disgusting toilet. The room was facing the runway and was very poorly insulated, so the noice from outside was very disturbing. The food and restaurant thing is a story for itself...I will only mention the fact that I was told breakfast was from 6:30-10:00. I was down to order at 6:28 one morning. In order to be able to take the correct bus. As the hotel shuttle bus all of a sudden was taken out of service for the guest!!! I was then told that the breakfast isn’t ready until 6:45!!! If you informed me about breakfast from 6:30-10:00 it should be possible to get breakfast at that time. If not the information should be something else. The room was never cleaned! I canceled my last night (booked another hotel) checked out one day earlier. All in all this was a disaster of experience. I have stayed at numerous hotels through in my life, but never experienced this low standard. I know...we have a pandemic in the world, but the pandemic and the virus should not be a reason for not being able to live up to a better standard.

tl;dr: If you want somewhere to stay for one night on the way to or from the airport, this place will do the job. For longer stays (e.g. if you have business locally) check the facilities carefully before booking. I booked a six-night stay here to sit out my mandatory quarantine after arrival in the UK. The hotel offered the option of early check-in, which was very useful as I had come from Harwich off an overnight ferry and arrived at the hotel before 9am. After a brief search, the receptionist found a room that was ready for me. This was clean and comfortable as a bedroom, but did not have the ergonomic workstation I was explicitly promised in my confirmation email. Reception advised me that none of the rooms had proper desks – unusual for a Novotel. I asked if they had a spare meeting room I could use, but the space I was offered did not have proper desks and chairs either. The 24-hour room service promised by the website was not operating; guests had to collect their food from the restaurant or eat it there. This was not ideal when I was supposed to be self-isolating. I recognise that the pandemic has been a challenging time for the hospitality sector, but it was precisely because of the pandemic that I wanted certain facilities, which were not there. Subsequent to my stay here, I moved to a different hotel in the same category which *did* provide room service, so it can be done. The restaurant offered a limited menu for understandable reasons, but what food there was was tasty, nutritious and nicely presented. The only disappointment was that there were not hot desserts – ice cream is not necessarily what you want on a cold winter's evening. On the plus side, my room and the public areas were in good condition and everything (HVAC, plumbing, etc.) worked properly. Staff were friendly, helpful, professional and efficient throughout. They do charge £8 a night for parking – fine if you're only staying one night, but quickly mounts up if you are staying longer. As there is no safe pedestrian access to the hotel (as I discovered when I tried to go for a walk) this is rather reminiscent of a certain budget airline that operates out of Stansted. In summary, it's fine as far as it goes – there's nothing actually wrong with the place. It's just that I fail to see how much added value there is compared to nearby budget hotels that are around a third cheaper.