Dear Carol C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Stansted Team

Dear Karen, Thank you for taking the time to share your feedback following your recent stay with us. I am truly sorry to read about your experience, particularly as you had chosen our hotel as a convenient place for your family to meet before travelling from Stansted Airport together. I can completely understand how disappointing and upsetting this must have been, especially when one party was travelling with very young children and you all had an early start for your flight. Whilst we are pleased to hear that you have previously had a comfortable experience with Novotel, I am very sorry that on this occasion your stay was so significantly disrupted by the behaviour of other guests. Everyone is entitled to enjoy themselves; however, this should never be at the expense of other guests' comfort and rest, particularly during the night. I appreciate that you reported the disturbance and that our team did approach the guests concerned. What is particularly concerning is your comment that the noise then continued, seemingly in retaliation, at around 2am. I am also extremely sorry to hear that you and your family were subjected to abusive behaviour whilst waiting for the shuttle bus in reception and again during the journey. I fully appreciate how distressing this must have been, particularly with young children who had already been woken by the disturbance. I am disappointed to hear that you felt our team appeared unaware of what was happening during this time. This is certainly not the level of care, awareness or support we expect to provide to our guests, and I will be reviewing the circumstances of the night with the relevant team members to better understand what happened and whether further action should have been taken. Please accept my sincere apologies that your stay with us did not provide the peaceful and comfortable start to your family trip that you had expected. Your feedback is taken seriously, and I am grateful that you have brought these matters to our attention. Kind regards, Novotel Stansted Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel London Stansted

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for choosing Novotel London Stansted Airport and for sharing your feedback. We are delighted to hear that our stay-and-park option suited your needs and that you found the hotel clean, comfortable, and well managed. Providing a seamless, stress-free experience is central to our service philosophy, and it is a pleasure to know this came through during your visit. We look forward to welcoming you back on your next trip. Kind regards, Novotel London Stansted Airport

Dear Karen, Thank you for sharing your feedback. We are delighted to know that our team, cleanliness, and dining options contributed to a pleasant stay. Providing attentive service and a welcoming environment is central to our values at Novotel London Stansted Airport. Your recognition means a great deal to our team. We look forward to welcoming you back on your next visit. Kind regards, Novotel London Stansted Airport

Dear John, Thank you for sharing such encouraging feedback about your recent stay with us at Novotel London Stansted Airport. We are delighted to know our team’s hospitality and the comfort of our hotel contributed to an enjoyable experience, and we truly appreciate your recommendation. Providing attentive service and a relaxing environment is central to our values, and your comments reinforce our commitment to that standard. We look forward to the pleasure of welcoming you back on your next visit. Kind regards, Novotel London Stansted Airport

Dear Graham, Thank you for sharing your experience with us. We are delighted to hear you enjoyed a comfortable and quiet stay and found good value at Novotel London Stansted Airport. We are sorry for any confusion regarding parking and how to arrange payment online. Our goal is to improve parking accessibility and ensure the details around charges are clearer, and we will be reviewing our communication to make this information easier to find for future guests. We appreciate your feedback and look forward to welcoming you back soon. Kind regards, Novotel London Stansted Airport

Dear Laszlo, Thank you for choosing Novotel London Stansted Airport and for highlighting the attentive service from our reception and restaurant teams, as well as the convenience of the shuttle and cleanliness. We are pleased to know our location and service standards supported your short stay. We are sorry that the room condition did not fully meet expectations. Your observations have been relayed to our housekeeping and maintenance teams for prompt attention, and to ensure such details are addressed without delay. We appreciate your balanced feedback, which supports our commitment to delivering a consistently high-quality experience. We look forward to welcoming you back on a future visit. Kind regards, Novotel London Stansted Airport Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for sharing your feedback. We are delighted to know our location suited your visit and that you found the stay helpful with a comfortable room. Providing a seamless experience is important to our team, and your comments reinforce our commitment to guest comfort and convenience. We look forward to welcoming you back to Novotel London Stansted Airport. Kind regards, Guest Relations Team

Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that our team made you feel welcome from the outset and that you enjoyed breakfast and the in-room entertainment. We are sorry to learn that the parking charge affected your overall impression. Our parking fees help us maintain the facilities and support robust security measures for our guests’ vehicles, and we remain committed to making these charges clearer during the booking process. We appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel London Stansted Airport in the future. Kind regards, The Novotel London Stansted Airport Team

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel London Stansted

Dear Phil, Thank you for sharing your feedback and for choosing Novotel London Stansted Airport for your pre-flight stay. We are delighted to hear that your visit was comfortable and that you enjoyed a hot meal on arrival. Our team aims to provide a seamless experience for guests travelling at all hours, and it is rewarding to know this aligned with your needs. We appreciate your recognition and look forward to welcoming you again. Kind regards, Novotel London Stansted Airport Team

Dear Charlotte, Thank you for sharing such positive feedback about your stay with us at Novotel London Stansted Airport. We are delighted to know you enjoyed our location, found our team welcoming and knowledgeable, and felt comfortable in your room. It is wonderful to hear that our dining options met your expectations as well. Your recognition encourages our team and reflects our commitment to delivering a seamless and enjoyable experience. We look forward to welcoming you back for another excellent stay. Kind regards, The Novotel London Stansted Airport Team

Dear Andrew, Thank you for sharing your experience. We are delighted to know our location and the ease of transport made your journey smoother, and that our team could assist with adjusting your reservations during a challenging travel situation. We appreciate your perspective on getting to and from the terminal. We remain focused on enhancing our shuttle offering and ensuring clearer information about travel times so guests can plan with confidence. We look forward to welcoming you back to Novotel London Stansted Airport. Kind regards, The Guest Relations Team

Dear Pamela, Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you enjoyed a comfortable room and that our team made a positive impression. Providing a welcoming atmosphere and attentive service is central to our values, and it is wonderful to know this was reflected during your visit. We appreciate your support and look forward to welcoming you back to Novotel London Stansted Airport soon. Kind regards, Guest Relations Team

Dear Stuart, Thank you for sharing your experience with us. We are delighted to hear that our location suited your travel plans and that you found the room comfortable and our team friendly and helpful. We also appreciate your thoughts regarding travel to and from the airport. We understand that distance and timing can be important, and we are continually enhancing our shuttle service and how we communicate journey times to make planning even easier. We look forward to welcoming you back to Novotel London Stansted Airport for another comfortable stay. Kind regards, The Novotel London Stansted Airport Team