Novotel London Stansted Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 1,245 reviews

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Novotel London Stansted Airport - Image 1
Novotel London Stansted Airport - Image 2
Novotel London Stansted Airport - Image 3
Novotel London Stansted Airport - Image 4
Round Coppice Road, CM24 1SF STANSTED, United Kingdom

Description

Hotel extras

  • The 22 sqm rooms are light, airy with a desk, chair, a 55 inchTV, mini fridge, safe and WiFi

  • 8 fully-equipped air conditioned meeting rooms for up to 250 guests

  • Regular shuttle to airport terminal during their operating hours

  • Bar, restaurant serving international cuisine and garden with patio area

  • Over 500 onsite parking spaces for all guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

Photo out of - Superior Room with 2 single beds

A spacious and comfortable room with two single beds, ergonomic work space, high-speed WiFi, 49" LCD TV, iron, safe, mini fridge, tea and coffee making facilities. Interconnecting rooms are available on request. For up to 2 adults

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

A spacious and comfortable room with queen bed, convertible sofa, ergonomic work space, high-speed WiFi, 49" LCD TV, iron, safe, mini fridge, tea & coffee making facilities. Interconnecting rooms are available on request. Up to 2 adults & 2 children

Max. number of persons
4
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

All our superior room features, plus extra bathroom amenities, bathrobe, slippers and Nespresso coffee machine. Room can accommodate up to 2 people.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 19 m² / 204 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Novotel London Stansted Airport

Round Coppice Road
CM24 1SF STANSTED
United Kingdom

GPS:51.876566, 0.211697

Telephone
Fax +44 1279 665750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • STN Additional charge
  • LONDON STANSTED Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 250 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 250 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Business

8 Meeting rooms

Business Center

  • Self service business center

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Bodybuilding equipment/Gym

  • Nearby
  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 17.99 € 15 GBP Per day
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

HOTEL RESTAURANT

Photo out of - HOTEL RESTAURANT

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Cooking style
International
Capacity
82
Accessibility
Accessible service
CM24 1SF Stansted, United Kingdom
Telephone +44 1279 680800
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Enjoy the comfortable sofas and choose from our wide range of wines, whiskies and cocktails. Catch up on the latest news on the bar's plasma TV and choose a light bite from the lounge menu. Enjoy a cold beer or two in the garden during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,245 reviews

Customer review rating 5.0/5

John E. Business - Confirmed reviews ALL

Dear John E., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel team. 4.11.26

Customer review rating 5.0/5

Drew A. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel team. 4.11.26

Customer review rating 5.0/5

Mateusz M. M. Couples - Confirmed reviews ALL

Dear Mateusz, Thank you for sharing your positive impression of your stay with us at Novotel London Stansted Airport. We are delighted to know we met your expectations, reflecting our commitment to welcoming service and comfortable stays. We appreciate your support and look forward to the pleasure of welcoming you again soon. Kind regards, The Novotel London Stansted Airport Team

Customer review rating 1.5/5

Simon R. Business - Confirmed reviews ALL

Dear Simon, Thank you for sharing your experience with us. We are genuinely sorry to learn that your recent stay fell short of expectations, particularly as a frequent visitor to our hotel. We apologize for the lack of empathy you encountered during check-in. Your feedback is invaluable, and we will use it to reinforce our team’s training to ensure a more respectful and efficient arrival experience. We are also sorry for the inconvenience you faced with the room condition and bathroom fixtures. We have shared your comments with our maintenance team for immediate review and action so that these concerns are addressed without delay. Regarding the restaurant offering and bar selection, we regret that they did not meet your expectations. We have passed your feedback to our kitchen team to support improvements, and your thoughts on menu variety have been shared with our food and beverage team for consideration in future enhancements. If you would like to share your thoughts regarding the food offering in a greater details I would truly appreciate it. Thank you again for bringing these matters to our attention. We remain committed to delivering the high standards our guests expect and look forward to the opportunity to welcome you back to Novotel London Stansted Airport. Kind regards, Sylwia

Customer review rating 4.0/5

Gillian B. Solo - Confirmed reviews ALL

Dear Gillian, Thank you for choosing Novotel London Stansted Airport and for sharing your experience. We are delighted to hear that you found our location convenient, appreciated the comfortable room, and received attentive service from our team. It is great to know that the bar offerings and parking value met your expectations. We are sorry to learn that aspects of your visit did not meet the standard we aim to provide. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a smoother experience in the future. Kind regards, Novotel London Stansted Airport Team

Dear John E., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel team. 4.11.26

Customer review rating 5.0/5

Drew A. Families - Confirmed reviews ALL

The accommodation provided an exceptionally comfortable stay with straightforward access to the terminal facilities. The room was well-appointed, quiet, and suited our travel requirements perfectly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel team. 4.11.26

Customer review rating 5.0/5

Mateusz M. M. Couples - Confirmed reviews ALL

Super

Dear Mateusz, Thank you for sharing your positive impression of your stay with us at Novotel London Stansted Airport. We are delighted to know we met your expectations, reflecting our commitment to welcoming service and comfortable stays. We appreciate your support and look forward to the pleasure of welcoming you again soon. Kind regards, The Novotel London Stansted Airport Team

Customer review rating 1.5/5

Simon R. Business - Confirmed reviews ALL

As a (very) regular guest, I was surprised to be asked for ID on check-in, asked to pay for a room which was booked on acconut, challenged for proof of the booking, all in an overly confrontational manner in a process which took significantly longer than it needed to. As always the quality and offering of the restaurant was terrible and bar selection relatively poor. Furthermore the rooms are beginning to look extremely tired, many bathrooms with poorly-working shower thermostats etc. TVs requiring re-tuning to latest channels, and in my latest stay in #119 a bathroom basin which leaked onto the floor from the waste conection (was reported at check-out).

Dear Simon, Thank you for sharing your experience with us. We are genuinely sorry to learn that your recent stay fell short of expectations, particularly as a frequent visitor to our hotel. We apologize for the lack of empathy you encountered during check-in. Your feedback is invaluable, and we will use it to reinforce our team’s training to ensure a more respectful and efficient arrival experience. We are also sorry for the inconvenience you faced with the room condition and bathroom fixtures. We have shared your comments with our maintenance team for immediate review and action so that these concerns are addressed without delay. Regarding the restaurant offering and bar selection, we regret that they did not meet your expectations. We have passed your feedback to our kitchen team to support improvements, and your thoughts on menu variety have been shared with our food and beverage team for consideration in future enhancements. If you would like to share your thoughts regarding the food offering in a greater details I would truly appreciate it. Thank you again for bringing these matters to our attention. We remain committed to delivering the high standards our guests expect and look forward to the opportunity to welcome you back to Novotel London Stansted Airport. Kind regards, Sylwia

Customer review rating 4.0/5

Gillian B. Solo - Confirmed reviews ALL

Excellent room and very helpful staff. Decent food and drink on the bar and good value parking for duration of trip. The parking spaces, however, are quite tight for modern cars and my experience was somewhat soured on my return when I discovered 2 different scrapes on my car presumably made by careless drivers without a conscience!

Dear Gillian, Thank you for choosing Novotel London Stansted Airport and for sharing your experience. We are delighted to hear that you found our location convenient, appreciated the comfortable room, and received attentive service from our team. It is great to know that the bar offerings and parking value met your expectations. We are sorry to learn that aspects of your visit did not meet the standard we aim to provide. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a smoother experience in the future. Kind regards, Novotel London Stansted Airport Team

Customer review rating 4.5/5

Marcus W. Couples - Confirmed reviews ALL

Sam at reception was very helpful.

Dear Marcus, Thank you for sharing your experience with us. We are delighted that our location proved convenient for your travel plans and that Sam at reception made a positive impression. We are also pleased to hear the shuttle suited your needs. While it is run by an external partner, the fee supports a dependable and frequent service that many guests find helpful for smooth transfers. We appreciate your feedback and look forward to welcoming you back to Novotel London Stansted Airport soon. Kind regards, Guest Relations Team

Customer review rating 0.5/5

David L. Couples - Confirmed reviews ALL

Smelly, dirty…

Dear Guest, Thank you for sharing your feedback about your recent visit to Novotel London Stansted Airport. We are sorry to hear that your experience did not meet expectations. Please accept our apologies for any unpleasant odor and for the overall condition you encountered. Your comments have been communicated to our housekeeping and maintenance teams for prompt attention, and the matter has also been raised with housekeeping specifically to ensure it is addressed without delay. We value your perspective, as it supports our commitment to providing a comfortable, well-presented environment for every guest. We hope to have the opportunity to welcome you back for a more seamless stay. Kind regards, Novotel London Stansted Airport

Customer review rating 5.0/5

Susan M. Couples - Confirmed reviews ALL

It’s ALWAYS so special when the South African employee, Chris greets us on arrival at Novotel (Stansted) and remembers my first name. A birthday was celebrated here, pre-flight, a few years ago. Reception staff also remember us and help allocate a room with a bath. This is our favourite Novotel!!!

Dear Susan M., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel team member. 21.10.26

Customer review rating 0.5/5

Gregory B. Couples - Confirmed reviews ALL

I was very disappointed that Novotel was not able to provide a refund or credit for our one night stay. We mistakenly booked in June for a stay in Mid Oct - within 48 hrs we notified the hotel but were not able to cancel. While acknowledging that the terms of the booking precluded a cancellation a level of good will could have been extended given the time frames.

Dear Gregory, Thank you for taking the time to share your experience. We are sorry to learn of your disappointment and regret that your booking did not meet expectations. While we must follow the terms attached to each reservation, we understand how important flexibility can be. We appreciate your perspective and the opportunity to reflect on how we support our guests. We hope to have the chance to welcome you to Novotel London Stansted Airport on a future occasion. Kind regards, Novotel London Stansted Airport Team

Customer review rating 5.0/5

Jeanette J. Solo - Confirmed reviews ALL

I have used this hotel many times and this was not a normal visit, I was coming back to see my dad who was sadly very ill but the staff at this hotel Where amazing Gave me nice quiet room and even put the heating on so I get to the hospital Amazing

Dear Jeanette, Thank you for choosing Novotel London Stansted Airport once again and for sharing your experience. We are truly sorry to hear about the difficult circumstances of your visit and appreciate your trust in us during such a sensitive time. It is heartening to know our team provided a quiet, comfortable space to support your needs. Delivering thoughtful, attentive service is central to our values, and we are grateful for your kind recognition. We hope your future stays are under happier circumstances, and we look forward to welcoming you back. Kind regards, Novotel London Stansted Airport

Customer review rating 1.5/5

Alison S. Couples - Confirmed reviews ALL

Unfortunately it wasn't the best stay as the room smelt so badly of sewage even the paper didn't flush down the toilet

Dear Guest, Thank you for sharing your experience with us. We are truly sorry for the discomfort you encountered during your stay. We have alerted our housekeeping colleagues to investigate and address any odor concerns without delay, and we have also passed your notes to our maintenance team for immediate assessment and follow-up. Your feedback has been shared with both teams to ensure the matter is reviewed and acted upon promptly. We appreciate the opportunity to improve and remain committed to delivering the high standards our guests expect. We hope to have the chance to welcome you back for a far better visit. Kind regards, Novotel London Stansted Airport

Customer review rating 3.5/5

Lasse L. Families - Confirmed reviews ALL

We stayd for one night with the family. Made its purpuse but the hotel was a litle bit run down and dirty.

Dear Guest, Thank you for choosing Novotel London Stansted Airport for your family stopover and for taking the time to share your impressions. We are sorry to learn that aspects of the property did not meet expectations, as our goal is to provide a comfortable, well-presented environment for every stay. Please accept our apologies for the inconvenience experienced. Your observations have been relayed to our housekeeping and maintenance teams for immediate review and attention, as we aim to uphold high standards of cleanliness and upkeep. We appreciate your feedback and hope to have the opportunity to welcome you again for a more seamless visit. Kind regards, Novotel London Stansted Airport

Customer review rating 5.0/5

Olivia M. Families - Confirmed reviews ALL

Great location, comfy beds

Dear Guest, Thank you for sharing your feedback. We are delighted to know you enjoyed our convenient location and found the beds comfortable. Providing a restful stay is central to our service philosophy, and it is wonderful to see this reflected in your experience. We appreciate your visit to Novotel London Stansted Airport. We look forward to welcoming you again soon. Kind regards, Novotel London Stansted Airport Team

Customer review rating 4.5/5

Gordon R. Couples - Confirmed reviews ALL

Great location for access to M11 on way home, and shuttle bus service to and from terminal every half hour is ideal.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel London Stansted

Customer review rating 4.5/5

Margaret S. Solo - Confirmed reviews ALL

The Novotel at Stansted is my chosen airport hotel for my semi-regular trips to the UK. The welcome is always warm, the hotel is very comfortable and the location/distance from terminal is just right.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel London Stansted

Customer review rating 5.0/5

Graham H. Friends - Confirmed reviews ALL

I am certain we will be back. Nice pizza too.

Dear Graham, Thank you for sharing your experience with us. We are delighted to know you enjoyed a comfortable stay and that our bar and dining options added to your visit. Our team strives to create a welcoming atmosphere with quality food and service, and it is gratifying to hear this reflected in your feedback. We look forward to welcoming you back to Novotel London Stansted Airport soon. Kind regards, Guest Relations Team

Customer review rating 3.5/5

Sohaib E. Families - Confirmed reviews ALL

The hotel location is good and the parking is plenty. However the hotel facilities, including hallways, rooms, furniture, bathrooms need massive upgrade. I have stayed in several Novotels around the world and honestly this one was well below par.

Dear Sohaib E., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel team. 14.10.26

Customer review rating 5.0/5

Donna B. Friends - Confirmed reviews ALL

Really easy transfer. Staff were all really helpful and friendly

Dear Guest, Thank you for choosing Novotel London Stansted Airport and for sharing your experience. We are delighted to hear that the transfer was straightforward and that our team made a positive impression with their helpful and friendly service. We aim to make every step of the journey smooth and welcoming, and your feedback supports that commitment. We have also ensured your comments reach the appropriate team so that we continue to uphold our standards. We look forward to welcoming you back on your next visit. Novotel London Stansted Airport

Customer review rating 5.0/5

Christine C. Couples - Confirmed reviews ALL

Our room was well prepared and ready for our event. All the staff were extremely helpful, particularly Chris Sanjay, Sam and the other lady who looked after us. Sorry I forget her name. Our buffet lunches had some unusual dishes which were lovely.

Dear Christine C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with Chis, Sanjay, Sam and the lady. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel team member. 13.10.26

Customer review rating 5.0/5

Phil W. Couples - Confirmed reviews ALL

From arriving to leaving and everything in between everything was extremely good with many professional and friendly staff 10/10

Dear Guest, Thank you for sharing such positive feedback and for the perfect rating. We are delighted to know your experience from arrival to departure met your expectations. Our team strives to provide a warm welcome and professional service, and it is encouraging to hear this reflected in your stay. Your recognition motivates us to continue delivering genuine hospitality. We look forward to welcoming you back to Novotel London Stansted Airport. Kind regards, Guest Relations Team

Other web-users rate our hotel

  • 1,309 reviews 8.3/10 Location
  • 1,703 reviews 7.4/10 Room
  • 1,924 reviews 9/10 Service
  • 20 reviews 6.1/10 WiFi
  • 770 reviews 7.3/10 Cleanliness
  • 537 reviews 5.1/10 Value
  • 490 reviews 8.3/10 Breakfast
  • 305 reviews 5.8/10 Amenities

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