Novotel London Stansted Airport Hotel 4 stars

TripAdvisor rating 4.5/5 736 reviews
Novotel London Stansted Airport
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+ 18 Services
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Room 1

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Hotel extras

  • Our bright and airy rooms are 17 sqm, feature a separate work area, a 55 inch LCD TV and WiFi

  • 8 fully-equipped meeting rooms for up to 250 guests

  • Shuttle service to and from airport terminals in 6 minutes

  • In-house bar & restaurant serving international cuisine

  • Over 500 onsite car parking spaces for all guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON STANSTEDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Stansted Airport

Round Coppice Road
CM24 1SF
stansted
united kingdom

Tel: +441279680800

Fax: (+44)1279/665750

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON STANSTED At 1km / 1 miles - Shuttle paying

  • By train

    STANSTED At 1km / 1 miles

GPS :51.876566, 0.211697

Our accommodations

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Accessible Superior Room with Double Bed

  • Max. number of persons: 2
  • Area: From 19

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

Enjoy the comfortable sofas and choose from our wide range of wines, whiskies and cocktails. Catch up on the latest news on the bar's plasma TV and choose a light bite from the lounge menu. Enjoy a cold beer or two in the garden during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 244

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel London Stansted Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,651 reviews

tripadvisor

TripAdvisor Rating 4.5/5

736 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mrs C J S.

Customer review rating 4.2/5

C J. S. Solo - 03/12/2019 Confirmed reviews ALL

The reception staff were attentive and pleasant. The hotel and my room No.181 were extremely cold and it was impossible to raise the temperature. I didn't call anyone as I was so tired I went to bed in my clothes! The restaurant was also chilly. I talked to a couple of other guests on the bus to the airport the following morning who said the same thing.

Dear Colleen S., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Muscroft General Manager

Excellent

Customer review rating 4.2/5

Ventzislav Business - 03/12/2019 Confirmed reviews ALL

If you need place close to the airport, that's your choice.

Dear Ventzislav K., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Mediocre

Customer review rating 4.2/5

James Business - 01/12/2019 Confirmed reviews ALL

Mediocre

Dear James M., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Muscroft General Manager

Perfect airport stay

Customer review rating 4.2/5

Andy D. Couples - 30/11/2019 Confirmed reviews ALL

Excellent

Dear Andrew D., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager
Customer review rating 4.2/5

Kirsten Couples - 28/11/2019 Confirmed reviews ALL

1. We were initially given the key to an already occupied room! Thank goodness the occupier was not there when we opened the door. How can that happen??? Front desk apologized and offered a different room which was not already occupied and we spent a restful night. 2. Unfortunately the early call we had arranged was before we changed rooms, so it did not get transferred to the second room - no doubt the occupier of the first room had a shock in the morning!!! 3. Nice clean quiet room on the ground floor as requested. The teaspoons on the tray were still sticky from the previous occupier.

Fine

Customer review rating 4.2/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

It was fine. Room was clean and fairly spacious. Staff were friendly. Food offering could be a lot better.

Dear James A., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Good for business and near airport

Customer review rating 4.2/5

Laurent R. Business - 27/11/2019 Confirmed reviews ALL

Nice location, near airport. The surrounding of the hotel is quiet. and the shuttle service from hotel was appreciated.

Dear Laurent R., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Dirty room bathroom has mould and air vent filthy

Customer review rating 4.2/5

Joanne W. Couples - 27/11/2019 Confirmed reviews ALL

Lovely comfy bed and clean bedding and towels but a dirty room that I doubt had actually been cleaned. Crumbs and raisins from an unknown item on side we did not eat in the room this was here when we walked in. Air conditioning vent full of dust . Mould and pubic hairs in the shower and on the bathroom sink. Debris in the corners of the bathroom too.

100% Happy!

Customer review rating 4.2/5

Adrian K. Business - 27/11/2019 Confirmed reviews ALL

Great location, Good parking, Clean rooms with good firm mattress, Excellent breakfast, surprisingly quiet considering nx to airport, friendly staff. I will use again. We used conference rooms +++++

Dear adrian K., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Why do I get automatically signed into some member program?

Customer review rating 4.2/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Since I have my email address, I receive at least a mail a day from accord hotel. 1 mail is like living a bulb light on for an hour. I did not wish to receive advertisements from you. This is energy wasting and such an irritant for me!

Customer review rating 4.2/5

Rene S. Business - 26/11/2019 Confirmed reviews ALL

Room temperature was set to 19degrees upon arrival - I wasn´t able to warm up the room to a comfortable temperature. TV didn´t work at first - cable was not connected.

Nice and relaxing

Customer review rating 4.2/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

The stay was nice and relaxing and staff was very friendly

Dear faye b., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Convenient and comfortable

Customer review rating 4.2/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Friendly staff and good facilities

Dear Carol M., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager
Customer review rating 4.2/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Stay was ok but booking was made including use of Accor points. Having corrected issue with proposed bill at checkin, was charged full cost of stay to credit card at checkout and not provided with an invoice. Deeply disappointed with Novotel and still awaiting refund 1 month later

Ok good overall experience

Customer review rating 4.2/5

David Couples - 25/11/2019 Confirmed reviews ALL

Good overall experience but let down by shower tray surrounds having black mould. Also were told it was a standard room although we had booked superior and were expecting upgrade to executive as Club Accor gold member. We are told no upgrade rooms available just about every time we stay.

Dear david p., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. Your comments will be passed on to the relevant departments. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Good

Customer review rating 4.2/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

It was nice and all i needed during my stay.

Dear Patrik E., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Served its purpose.

Customer review rating 4.2/5

Mrs E. Solo - 23/11/2019 Confirmed reviews ALL

Good. Room comfy though could do with better windows.

Dear Benton E., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Leaving the car whilst abroad and staying one night when returning

Customer review rating 4.2/5

John S. Families - 21/11/2019 Confirmed reviews ALL

excellent experience including leaving the car whilst abroad

Dear J S., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

No sleep at all

Customer review rating 4.2/5

Petra Solo - 20/11/2019 Confirmed reviews ALL

Decided to stay close to the airport to ensure a good night's sleep before my early morning flight. Did not get any sleep due to screaming and running in the corridor all night. I believe it was a group of girls having a night out - but the fact that the staff did nothing to stop them disturbing all their guests was shocking. The next morning the corridor stank from vomit.

Dear Petra O., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations. Please accept my sincere apologies for the noise disturbance from other less than considerate guests in the hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As a gesture of goodwill, I would like to offer you 2000 points to be added to your Le Club account. Please be advised that it may take up to 10 working days for the points to be processed onto your Le Club account. Thank you once again for your feedback and once again please accept my apologies for the disturbance in sleep that experienced during your stay. Sincerely, Paul Muscroft General Manager

close to airport, nice food, good service, cold rooms

Customer review rating 4.2/5

Emma K. Families - 18/11/2019 Confirmed reviews ALL

Most staff were very nice especially at reception and the guy behind bar on thursday 14th Nov. I found the staff on the bar on eve of 15th November not very helpful or nice. I asked for a sprite which he gave me but no glass so I asked could I have a glass and he grunted at me and I had to wait until he served someone else before I got the glass - he was very unwelcoming! The hotel was modern and rooms were comfortable. Only thing was they were very cold which really impacted our stay. We had 3 rooms and in 2 of the rooms the heat was not working. I rang reception and they brought me a plug in heater for one room (room 189) but I was still really cold and then woke up during the night to turn the heater off as it was too hot then was freezing again in morning so I didn't have a restful sleep at all. At this time of year all the rooms should be heated!

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