Novotel London Stansted Airport Hotel 4 stars

TripAdvisor rating 4.5/5 767 reviews
Novotel London Stansted Airport
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+ 19 Services
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Hotel extras

  • Our bright and airy rooms are 17 sqm, feature a separate work area, a 55 inch LCD TV and WiFi

  • 8 fully-equipped meeting rooms for up to 250 guests

  • Shuttle service to and from airport terminals in 6 minutes

  • In-house bar & restaurant serving international cuisine

  • Over 500 onsite car parking spaces for all guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON STANSTEDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Stansted Airport

Round Coppice Road
CM24 1SF
stansted
united kingdom

Tel: +441279680800

Fax: (+44)1279/665750

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON STANSTED At 1km / 1 miles - Shuttle paying

  • By train

    STANSTED At 1km / 1 miles

GPS :51.876566, 0.211697

Our accommodations

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Accessible Superior Room with Double Bed

  • Max. number of persons: 2
  • Area: From 19

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

Enjoy the comfortable sofas and choose from our wide range of wines, whiskies and cocktails. Catch up on the latest news on the bar's plasma TV and choose a light bite from the lounge menu. Enjoy a cold beer or two in the garden during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 244

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel London Stansted Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,746 reviews

tripadvisor

TripAdvisor Rating 4.5/5

767 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Early Flight from Stansted

TripAdvisor rating 4.5/5

Scott W 22/01/2020 TripAdvisor review

A nice hotel with great facilities. The rooms were nice and comfortable and the coach to the airport is every 30 mins and just a 10 minute journey. All in all an ideal hotel if you have an early flight from Stansted or land late at night

So so

Customer review rating 4.2/5

Philip Business - 18/01/2020 Confirmed reviews ALL

It’s a standard hotel most of the personal is nice and friendly some are able to see the problems you having and bend some rules but some aren’t able to help out. I came in early on my flight and had prepared them before about that, but when I arrived there was no room available although if I payed an early check in fee there suddenly was a room available. I had my simulator sessions during the night from 19… and my flight left at 0600 on my checkout day but they wasn’t able to let me have my last breakfast on my early arriving instead. These kinda small stuff are tiring in the end. Also the showers, I know we are supposed to care about the environment but having a shower with low pressure that dripping out water instead of able to make a quick shower and get wet on your hole body at once is just taking longer time and you’ll have the shower on for longer than needed due you dry up one side of the body before the other one is wet. Then AC is in need of a service or something because even if you turn it off it’s still sounding.

Great hotel

Customer review rating 4.2/5

Kevin Business - 16/01/2020 Confirmed reviews ALL

Nice clean hotel, good food.

Dear Kevin Q., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Almost perfect once again

Customer review rating 4.2/5

Tom Business - 16/01/2020 Confirmed reviews ALL

Alway nice staying at the Novotel, comfy room and friendly staff. The only thing is one year ago I was promised by a manager that we would get Nutella, or at least some kind of choccolate spread, at breakfast. Still nothing. Everything else was perfect

London Trip

Customer review rating 4.2/5

Jason C. Business - 15/01/2020 Confirmed reviews ALL

Looking forward to my next stay already

Dear Jason C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Friendly staff - a comfortable stay

Customer review rating 4.2/5

Bill Business - 14/01/2020 Confirmed reviews ALL

Nice welcome upon arrival - clear instructions from receptionist re room location, meals etc. Room was fine - window perhaps could seal better - frequent aircraft noise. Catering staff were first rate - food was excellent.

Dear William C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Hassle free stay

Customer review rating 4.2/5

M R. Business - 14/01/2020 Confirmed reviews ALL

Two nights stay for business, totally hassle free. Thank you

Dear Michael R., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

A good overnight waiting for a flight

Customer review rating 4.2/5

Anon Solo - 13/01/2020 Confirmed reviews ALL

Welcome efficent, and room absolutely fine. Shower, while a nice design, could have done with a bit more pressure. Evening meal in bar was good, and staff were friendly. £3 each way for the shuttle, given it was an airport hotel, seemed a little unreasonable, really.

Dear Jeremy W., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Excellent

Customer review rating 4.2/5

Christiane H. Couples - 13/01/2020 Confirmed reviews ALL

We are regular guests and only ever stay for one night ready for our flight early the next day. The hotel is very clean, modern and up to date and our twin room was very tastefully furnished. We find it most convenient for Purple parking which is literally yards away. The food is excellent and the staff always very attentive. Also the room rates are very reasonable for a hotel of such a high standard and convenience for Stansted airport.

Dear John H., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

All the comforts possible together with very professional staff. Good job!

Customer review rating 4.2/5

Roberto Business - 13/01/2020 Confirmed reviews ALL

The rooms are very comfortable and the restaurant is well organized. I liked the menu and the kindness of the ladies working there. Also the breakfast is well organized with a large choice for all the tastes. Well done Novotel

Dear Roberto D., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Mr

Customer review rating 4.2/5

Duncan H. Business - 12/01/2020 Confirmed reviews ALL

Great - but I really resented the parking charge...Couldnt you at least let us know in advance as as a business traveller I have to pay this out of my own pocket?........Also howabout a policy of insisting phones in restaurant/bar cant be on speakerphone without headphones?....(Maybe sell cheap headpones? Apart from that - food was great,bed was fantastic....superb room...pleasant staff...

Dear Duncan H., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager
Customer review rating 4.2/5

Volker Solo - 11/01/2020 Confirmed reviews ALL

very friendly staff, very nice room.

Not very satisfactory

Customer review rating 4.2/5

Edward A. Families - 11/01/2020 Confirmed reviews ALL

The heating was not working. After notifying the receptionist of this, we were given a small heater which still failed to warm up the room properly

Very comfortable and convenient

Customer review rating 4.2/5

Kate Business - 09/01/2020 Confirmed reviews ALL

So simple, really clean, really modern, comfortable and great food

Dear Kate M., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Good stay

Customer review rating 4.2/5

R P. Couples - 09/01/2020 Confirmed reviews ALL

Arrival welcoming. Room clean and comfortable. Food in restaurant good. Temperature in room was on the cold side on arrival an took a long time to increase.

Dear Rhona P., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sorry to hear that the room was a bit cold, please rest assured a member of staff would be willing to assist you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Just the job

Customer review rating 4.2/5

Ian Couples - 08/01/2020 Confirmed reviews ALL

Starting with a very courteous front of house greeting, we found our room and it was described, very clean, we then went for a meal and the restaurant and bar staff were 5 star and the food was excellent. After a good nights sleep the checkout was fast and again courteous, well done all the staff involved

Dear Ian E., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team would very much appreciate it if you would like to share this feedback by leaving a review on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Pretty cold!

Customer review rating 4.2/5

Nicolas Business - 08/01/2020 Confirmed reviews ALL

Artic temperature in the corridor, impossible to warm up the room until I discovered the extra heater in the closet, managed to reach an approx 20 degrees... Very sad breakfast as usual

Dear nicolas s., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Muscroft General Manager

Terrible

Customer review rating 4.2/5

Kieran R. Business - 06/01/2020 Confirmed reviews ALL

I was initially put in a room with faulty noisey ac unit. I asked to move rooms. The second room was fine , the ac unit made a noise but nothing like the first room. I asked if a third room was available to check. The staff said ok but we are not changing you again . The third room was the worst due to aircraft noise. I asked if the second room or any other room was available, the reception staff on duty became hostile and argumentative. The receptionist on duty told me no quieter room was available and that I should not request a room change the next day. I was due to stay 2 nights but checked out early after the first night due to the hostile attitude of the staff in dealing with the issue.

Dear Kieran R., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I can see you have stayed with us on a number of occasions before. May I suggest, if you give us the opportunity to accommodate you again, you let us know when it will be and which room you prefer - we will make sure you are allocated that room. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Paul Muscroft General Manager

Great hotel with helpful staff.

Customer review rating 4.2/5

Matthew Solo - 06/01/2020 Confirmed reviews ALL

Modern, large and quiet hotel. Large and modern rooms with great amenities. Only negatives are; shower is not very powerful and the door to the room let's in a lot of light from the hallway making it difficult to sleep. Lovely breakfast and large dining room.

Dear Matthew D., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Overnight stay & parking - New Yrs Eve 2019

Customer review rating 4.2/5

Cj_end Families - 06/01/2020 Confirmed reviews ALL

We booked to break up the journey to the airport, wanted safe parking and somewhere nice & comfortable to get our heads down before heading abroad. The checking in and car parking process was great & the room looked sufficient for our needs. I'd read a review before I visited, which complained about the temperature of the rooms & unfortunately ours was no better. Ridiculously cold for this time of year, but thought we'd just wrap up and get on with it. The problem was that there was a noise coming form the air conditioning system all night as well so not much sleep was had by all....

Dear Chris E., Thank you for taking the time to tell us about your experience at the Novotel London Stansted Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are going to add 2,000 points to your account - I hope it goes part way to show you how sorry we are you didn't get the experience you were expecting. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Muscroft General Manager
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