Customer review rating (ALL Rating) 4.2/5 724 reviews
Novotel London Stansted Airport
Round Coppice Road
CM24 1SF STANSTED
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Access: 1.61 km / 1 mi 6 min drive
Check-in from - Check out up to
Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Rubbery Chicken Salad and Fudge Cake
TripAdvisor rating 1.0/5
K518ZGstephenn Families - TripAdvisor review
Well the Queen Jasmine has informed me of her awful experience, she went for a lovely (not so lovely) meal with her mum. They were so excited to be there, actually ecstatic, but she called me (she was not a happy bunny!, as she was feeling extra healthy and went for a chicken ceaser salad, and the chicken was a rubbery mess, and then she thought you know what after this experience, I’ll get a chocolate fudge cake to cheer me up ! Oh nooo that didn’t happen it made her even more upset, and rightly so as you can clearly see in the picture attached it says hot fudge cake with double cream, I mean wow doesn’t that sound yummy but no it comes with whipped cream and berries all over it, mess! So if you are eating I recommend to avoid and to not have an unhappy misses.
Dear Stephen Thank you for your review. I have noted your comments regarding the chicken Caesar salad and fudge cake. Please rest assured, this does not reflect the usual standards of the hotel. These matters are taken seriously and I will be investigating the circumstances. Again, thank you for bringing this to my attention.
Customer review rating 4.0/5
C. P. Couples - Confirmed reviews ALL
Good overnight stay before flight. Bar/restaurant were good too, could do with being a bit warmer in the public areas as it was chilly in the bar.
Dear Phipps C., Thank you for taking your time to share your comments regarding your stay at the Novotel London Stansted Airport. I will pass this over to the management team regarding the heating in the public areas Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team
It was an absolute pleasure the stay were helpful and extremely friendly and professional
Customer review rating 4.5/5
Clifford B. Friends - Confirmed reviews ALL
Was a wonderful experience
Dear Clifford B., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team
Mr C Marlow
TripAdvisor rating 5.0/5
H1170YVcharliem Solo travel - TripAdvisor review
My stay at this hotel was made extra special by John a receptionist His personality friendly attitude and willingness to help made my overnight stay a most pleasant experience whilst the rest of the staff were polite and friendly John shone above others
Dear Mr. Marlow Many thanks for your kind review. Also, thank you for mentioning John who looked after your during your stay. Your comments regarding his friendly attitude and willingness is much appreciated. The team look forward to welcoming you back to the hotel soon.
Great service but a cold room
Customer review rating 2.0/5
Luke B. Couples - Confirmed reviews ALL
Check in was fast and polite. But the room was cold, heating did zero.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price