Novotel London Stansted Airport Hotel 4 stars

Holiday was cut short and needed to amend our stay. Justyne and Vlad were most helpful and accommodating. Very professional and a credit to your company

Very happy with my room and the staff were always on hand to help out if needed. Food in the restaurant was to a very high standard.

I couldn't take a hot shower from the last evening I stayed at your hotel, so basically for all the second night booking period. I expected to receive a voucher to use for my next staying or a partial refund! Hot water is an essential service you must offer, I can understand that the system can brake down, but you should change the maintenance company or have some essential spare part ready to be replaced... A part from this, I had to sleep with ear plugs (that luckily I had with me) because even though I switched off the AC, it was possible to hear a continuous AC noise coming from the main system, the receptionist then explain to avoid rooms in the corners... I'm looking forward to receive a partial refund, considering you haven't offered the service for wich I paid for. Kind regards, Giuseppe R.

Thanks to the great very helpful staff for sorting out my mistake (booking the hotel for the wrong day D'oh) The room was the usual excellent clean room, we used the dinning room in the evening and had a great meal. Look forward to staying with you all again Many thanks

Very difficult to find , poor sign posting. I asked for a vegan lunch. I was given a roll which looked ok but didn’t realise until I got Ill that the bun was a brioche type with dairy. I asked for a vegan meal the next day and got the same. I suggested hummus and salad. They did find a nice tart but by that time I had a migraine and my concentration was ruined. As I attended a 3 day workshop it wasn’t the best learning experience. In the last day there was no hot water so I had to gave a cold shower . The staff were lovely. The bed was good.

First time staying here, and we loved it, so relaxing staying here the night before our flight, would highly recommend and will be doing this again. Friendly staff and food was fantastic, rooms clean tidy and modern, tv was huge! Being able to leave our car for the two week duration as including in the price was great.

'does exactly what is says on the can' good staff excellent rest restaurant altogether a very good experience.

Good hotel considering the position of the hotel and the very quite environment around it, good the restaurant and the breakfast service. But the customer service and level of care wasn't that good, above all the cleaning service that from my point of view need to be improved a lot.

Close to the aiport, bus service every half an hour. Check in/out was quick.

Fantastic and comfortable room with all amenities. Very good food.

Food is getting worse, especially breakfast and steaks. Other than that great staff and great rooms.

The experience was great. The staff in the reception were so friendly! Willing to give us information about everything.

Liked the gym, was going each second day doring mine 6 weeks there. Good tv, good bed, nice restaurant staff.

2 day stay and well looked after.

Stayed at Novotel for many years now and always pleasant staff, rooms excellent, restaurant excellent choice of menu and service provided for the shuttle bus to the airport exceptional.