Dear Susan, Thank you for sharing your feedback and for choosing Novotel London Stansted Airport. We are delighted to hear that our location, comfortable rooms, and helpful team contributed to a pleasant stay. Our team is committed to providing a welcoming environment and attentive service, and it is rewarding to know this was reflected in your experience. We look forward to the pleasure of welcoming you back on your next visit. Kind regards, Guest Relations Team

Dear S., Thank you for choosing Novotel London Stansted Airport and for sharing your experience. We are pleased to hear that you found the room comfortable and our team both professional and welcoming. We are very sorry for the inconvenience you encountered with the kettle. We have shared your comments with our maintenance team to ensure the issue is addressed promptly. We also apologize for the breakfast experience and the limited healthier selections you found. We have shared your feedback with our kitchen team to ensure improvements are made. We appreciate your balanced feedback and hope to have the opportunity to welcome you back for an even better stay. Kind regards, Novotel London Stansted Airport

Dear Michael, Thank you for sharing your impressions of your recent stay with us at Novotel London Stansted Airport. We are pleased to know that you appreciated our hotel and convenient location. We are sorry to learn that the bar and restaurant did not meet expectations on this occasion. Your feedback has been communicated to our kitchen team, with a view to making meaningful improvements. We value your comments and remain dedicated to delivering a consistently high standard of service. We look forward to the opportunity to welcome you back in the future. Kind regards, Novotel London Stansted Airport Team

Dear Shelly, Thank you for sharing such a positive review and for your continued loyalty to Novotel. We are delighted to know that your stays with us consistently meet your expectations. Our team is proud to uphold a standard of comfort and service that guests can rely on across the brand, and it is wonderful to see this reflected in your experience with us at Novotel London Stansted Airport. We look forward to welcoming you back for another enjoyable stay. Kind regards, Novotel London Stansted Airport Team

Dear Janet, Thank you for sharing your feedback. We are delighted to know our team made a positive impression. Providing attentive service is central to our values, and it is wonderful to see this reflected in your experience. We look forward to welcoming you back to Novotel London Stansted Airport. Kind regards, Guest Relations Team

Dear Guest, Thank you for sharing your feedback. We are delighted to know your experience reflected the quality and standards we strive to uphold. We appreciate your support and look forward to welcoming you back to Novotel London Stansted Airport. Kind regards, Guest Relations Team

Dear Wendy, Thank you for sharing such warm feedback about your recent stay before an early flight. We are delighted to know you found the room comfortable and quiet, and that our team made a positive impression with efficient check-in and friendly service. It is great to hear that leaving your car with us and using the shuttle to the terminal worked smoothly for you. For clarity, the shuttle is managed by an external operator, and the fee supports a dependable and frequent service for our guests. We also wish to acknowledge your perspective on how interactions should feel, and we apologize if at any point our approach did not convey the level of empathy we aim to deliver. Your observations help us strengthen our training and ensure every guest experience reflects our standards. Thank you for recommending us. We look forward to welcoming you back to Novotel London Stansted Airport for another seamless visit. Kind regards, Novotel London Stansted Airport Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel London Stansted

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel London Stansted

Dear Anthony, Thank you for choosing Novotel London Stansted Airport for your pre-flight stay and for sharing your experience. We are delighted to hear that our team offered a warm welcome and provided clear information about the available services. We appreciate your trust in us for both accommodation and parking, and we remain committed to delivering a seamless and considerate experience. We look forward to welcoming you back on a future visit. Kind regards, Novotel London Stansted Airport

Dear Jessy, Thank you for sharing your feedback and for choosing Novotel London Stansted Airport. We are delighted to know that our convenient location, comfortable accommodations, and the calm environment contributed to a relaxing stay. It is wonderful to hear that our team was helpful and that you felt well looked after at the bar. We are also pleased that the transport options suited your needs. We appreciate your kind recognition and look forward to welcoming you back for another comfortable visit. Kind regards, The Novotel London Stansted Airport Team

Dear Iain, Thank you for sharing your experience at Novotel London Stansted Airport. We are pleased to hear that our team made a positive impression, and we appreciate your perspective on the overall stay. We understand the importance of smooth transfers, especially during early mornings. Our shuttle is managed by an external provider, and the fee contributes to frequent and reliable operations while supporting service quality and operational costs. We recognize concerns about travel times and distance from the terminal, and we are continually enhancing our shuttle information to help guests plan their journeys with confidence. We are sorry to learn that the bar and restaurant did not fully meet expectations. Your feedback has been shared with our kitchen team so that improvements can be made. We value your comments and hope to have the opportunity to welcome you again for a more seamless visit. Kind regards, Novotel London Stansted Airport Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel London Stansted

Dear Mirjam, Thank you for sharing your feedback about your recent stay with us. We are delighted to know you enjoyed a comfortable room, welcoming service, and a satisfying breakfast, and that our airport location and shuttle were convenient for you. Our team is committed to delivering a smooth and relaxing experience for travellers. We also appreciate your observations and have passed them along to our housekeeping and maintenance teams for prompt attention. We apologize for any inconvenience and value the opportunity to refine our standards. We look forward to welcoming you back to Novotel London Stansted Airport. Kind regards, Novotel London Stansted Airport Team

Dear Tina, Thank you for sharing your experience with us. We are pleased to learn that many aspects of your stay were enjoyable. We are truly sorry for the disturbance you encountered in the early morning. Our aim is to provide a restful environment for all guests, and we regret that your stay did not fully reflect this standard. We value your feedback, as it helps us uphold the level of comfort and consideration we strive to deliver. We hope to have the opportunity to welcome you back for a smoother and more relaxing visit. Kind regards, Novotel London Stansted Airport

Dear Samit, Thank you for taking the time to share your experience with us. We are pleased to know that you found our parking convenient, our team welcoming, and your room prepared to a high standard. We are genuinely sorry that your comfort was affected by the air conditioning and that this impacted your rest. We have shared your comments with our housekeeping and maintenance teams for immediate review and action, and our maintenance team has been notified to address the air conditioning promptly. We value your loyalty to Novotel and appreciate your understanding. We hope to have the opportunity to welcome you back to Novotel London Stansted Airport for a stay that reflects our usual standards. Kind regards, Novotel London Stansted Airport

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel London Stansted

Dear Carol C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Stansted Team