Novotel London Stansted Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 1,359 reviews

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Round Coppice Road, CM24 1SF STANSTED, United Kingdom

Description

Hotel extras

  • Our bright and airy rooms are 17 sqm, feature a separate work area, a 55 inch LCD TV and WiFi

  • 8 fully-equipped meeting rooms for up to 250 guests

  • Easy access shuttle running every 30 minutes

  • In-house bar & restaurant serving international cuisine

  • Over 500 onsite car parking spaces for all guests

Our accommodation(s)

Hotel location

Novotel London Stansted Airport

Round Coppice Road
CM24 1SF STANSTED
United Kingdom

GPS:51.876566, 0.211697

Telephone
Fax +44 1279 665750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Join us in our stylish restaurant for a variety of international and innovative dishes, prepared with fresh and locally sourced ingredients. If you are flying off early enjoy our hearty breakfast or choose from a selection of light and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,359 reviews

TripAdvisor Rating  4.5/5  1,686 reviews

Certificate of excellence 2025

Excellent service

TripAdvisor rating 5.0/5

Sara B TripAdvisor review

Amazing service in the restaurant from James, Kyra and Dimi. Really attentive and great food. Helpful and friendly and chatty.

Dear Sara Thank you for your kind review, and I am delighted you found the service excellent. Moreover, thank you for mentioning James, Kyra and Dimi who looked after you in the restaurant. They will be thrilled with your feedback. I am pleased you found the food great too. The team look forward to welcoming you back to the hotel in the future.

Great bar staff!

TripAdvisor rating 5.0/5

Dan C TripAdvisor review

Regan and Carys were superb. Great service after a long travel day! Thank you both!! 🥇 Great hotel also, perfectly located!

Dear Dan Thank you for your kind review, and I am deligted you found the hotel in perfectly located. Also, thank you for mentioning Regan and Karis who looked after you in the bar. They will be thrilled with your feedback. The team look forward to welcoming you back to the hotel in the future.

Customer review rating 2.0/5

Marian R. Families - Confirmed reviews ALL

A very uncomfortable stay as it was so hot no air conditioning working they give us a fan which was useless been there in February and there was no heat had to get a heater this has been going on for a few years now not good enough

Dear Marian, Thank you for taking the time to share your recent experience with us. I'm very sorry to hear about the discomfort you experienced due to the temperature in both the hotel and your room during your stay. We understand how important a comfortable environment is — especially on particularly hot days — and it’s disappointing to know we did not meet your expectations in this regard. While our air conditioning system was active, it’s clear it was not effective enough during your visit, and I apologise that the fan provided did not help improve the situation. I'm equally concerned to hear this was not your first experience with temperature issues during your stays. Please be assured that your feedback has been shared with our maintenance and management teams for urgent review, as it’s essential that we provide consistent comfort year-round. We truly value your loyalty and regret that we let you down. Should you consider staying with us again, please contact us directly and we will do everything possible to ensure a more comfortable and pleasant stay. Warm regards, Sylwia

Customer review rating 4.0/5

Julie P. Business - Confirmed reviews ALL

Overall it was okay, easy to find, friendly staff. But there wasn't much communication during check in or check out, I wasn't offered any receipts or invoice or to check I'd paid for parking. I couldn't leave the car park, along with other guests, their system said I hadn't paid, yet I believed I had. If this had been confirmed at check in - and they did take my registration number, then this would have been avoided.

Dear Julie, Thank you for taking the time to share your recent experience at Novotel London Stansted Airport. We’re pleased to hear that you found us easy to locate and that our team made a friendly impression. That said, I’m truly sorry for the lack of communication during check-in and check-out, particularly regarding your parking. We completely understand how frustrating it must have been not to be able to exit the car park easily — especially when this could have been prevented with clearer confirmation at the start of your stay. Please rest assured that your comments have been shared with our front office and parking teams to help improve the clarity and consistency of our check-in process moving forward. We appreciate your honest feedback and hope you’ll consider staying with us again so we can offer you a smoother, more seamless experience next time. Warmest regards, Sylwia

Customer review rating 2.5/5

Izabela K. Business - Confirmed reviews ALL

Breakfast should be definitely improved. Every day is everything the same and very poor choice and poor quality food. Gym is very outdated and some of the equipment broken without any concern to even fix it.

Dear Izabela, Thank you for taking the time to share your thoughts about your recent stay with us. I'm very sorry to hear that we did not meet your expectations, particularly regarding breakfast and our gym facilities. We aim to offer a fresh and satisfying start to each day, and it's disappointing to know the variety and quality of our breakfast fell short for you. Your comments have been shared with our kitchen team for immediate review, and we are actively looking into ways to improve both selection and consistency. Regarding the gym, I appreciate you bringing the condition of the equipment to our attention. This is not the standard we strive to maintain, and we have raised this with our maintenance team to assess and address any faults promptly. We value your feedback — it plays a key role in helping us improve. I do hope you’ll consider giving us another opportunity in the future to provide you with a much better experience. Warm regards, Sylwia

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Other web-users rate our hotel

  • 1,339 reviews 8.4/10 Location
  • 1,782 reviews 7.3/10 Room
  • 1,876 reviews 8.9/10 Service
  • 22 reviews 6.7/10 WiFi
  • 808 reviews 6.9/10 Cleanliness
  • 614 reviews 8.2/10 Breakfast
  • 567 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.