Novotel London Stansted Airport Hotel 4 stars

We booked to break up the journey to the airport, wanted safe parking and somewhere nice & comfortable to get our heads down before heading abroad. The checking in and car parking process was great & the room looked sufficient for our needs. I'd read a review before I visited, which complained about the temperature of the rooms & unfortunately ours was no better. Ridiculously cold for this time of year, but thought we'd just wrap up and get on with it. The problem was that there was a noise coming form the air conditioning system all night as well so not much sleep was had by all....

The hotel was a nice enough looking place & looked good quality, the parking was ok but could have been better lit. Room was very cold & noise coming from air con system all night. Not ideal before going abroad!

Very good no complaints whatsoever

Excellent choice as ever. Very good rates for 2 nights in the hotel plus 15 days parking over Christmas and New Year. Clean, comfortable and quiet room, lovely shower, excellent dinner and breakfast. Always happy to come back here.

Lovely welcome by kind staff member (Ellie?) who kindly gave us free breakfast as we hadn’t used the car park we’d booked. Excellent breakfast selection and pleasant room

A really comfortable hotel at a good price and a good shuttle bus to the airport. The evening meal was delicious and the buffet breakfast lovely and fresh. We had a problem in the room which was quickly and satisfactorily sorted out by the receptionist. We would stay there again

Friendly efficient and professional reception staff.....room was spotless bathroom clean and fresh linen and towels.....bar and restaurant staff were very good and breakfast ample and well presented......overall very good that's why we use the hotel whenever we fly from Stansted.....

One night

Good experience other than sitting in the bar which was quite chilly.

Great.

I have used this facility on many occasions over the last 2 decades - travelling from the airport and holding 2 international conferences here. During this time it was under Hilton management and generally mediocre. Now it is under the Accor Hotels ownership the facility has undergone a dramatic change for the better - facilities, staff, food, cleanliness, service all vastly improved. Congratulations to Paul and his team.

.....the fact the the TV wasn’t working, reception were no help! As ordering room service is via the tv to get menu, had to ask for menu to be sent to my room....the staff providing this were lovely and helpful, but when one pays for a room, one expects everything to be in working order! Clean room, very comfortable

I always try to use hotels in the Accor range. I'm familiar with the brands and know what to expect. The Stansted Novotel offers me excellent value for money, good size clean rooms, restaurant always has a broad and varied menu. The staff team make it for me. They clearly are managed well and they all work well with each other. On this occasion we had a hiccup with accommodation for a large family Christmas. I opted to stay here to ease the pressure on the host. I was helped out by a very professional young man by the name of Antonino. He had impeccable knowledge, interpersonal communication skills and was confident as well as assisting me on the occasions I required help. I also left the hotel leaving some personal effects. When I realised this... I rang the hotel, who were already aware of this and had already tried to contact me. Again, it was Antonino that came to the rescue. He seems to me a reliable asset to the staff team. He was able to see to everything perfectly efficiently and calmly. I hope after receiving this, you are able to thank him for me.

This is the second time we have stayed with you. It was acceptable and the rooms are more than adequate with a very comfy bed for a good nights sleep. I did notice on this occasion though that most of the hotel was quite cold, including the hall ways and the bar/restaurant area. There appeared to be little electric heaters plugged in throughout the bar area. Unfortunately they didn’t make much difference. We ended up going to our room earlier than we usually would as our room was warmer than anywhere else. Other than the heat issue I could not fault our stay. Customer service is fab and the food and drink was good. We would happily come and stay again.

All very good and relaxing.