Novotel London Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 2,684 reviews

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53-61 Southwark Bridge Road, SE1 9HH LONDON, United Kingdom

Description

Hotel extras

  • Dedicated central London parking spaces for guests (fees apply)

  • A short 7-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Cashless payments (Visa, Mastercard and AMEX cards accepted)

Our accommodation(s)

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Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.50572, -0.095408

Telephone
Fax +44 20 7089 0410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR AND RESTAURANT

Come and relax at Gourmet Bar, our stylish and cozy restaurant serving artisan coffee, delicious international food, creative cocktails and local beers!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,684 reviews

TripAdvisor Rating  4.1/5  3,153 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Hiba J. Families - Confirmed reviews ALL

No heating, we ordered one to room Beds very hard mattress

Dear Hiba J., Thank you for sharing your feedback regarding your recent stay. I regret to hear about the heating issue and your discomfort with the mattress. Your comments will be taken into account as we continuously strive to enhance our guests' experience. I could also see that you scored us below the hotel average for check in, Wifi and Cleanliness, can you please share some more details on these ? This is so we can better improve our guest experience. Nevertheless, we hope to welcome you back in the future for an enhanced experience. Best regards, Carla Viegas Novotel London Bridge

Customer review rating 3.5/5

Stefan H. Couples - Confirmed reviews ALL

Climatically a Problem: climatization in the room was too loud. So we switched off. Then got cold. The breakfast room was also too cold.

Dear Stefan H., Thank you for your feedback regarding your recent stay. I regret to hear about the discomfort you experienced with the room climatization and the temperature in the breakfast area. Your comments are valuable to us as we strive to enhance our guest experience. We hope to have another opportunity to welcome you again an improved experience. Best regards, Carla Viegas Novotel London Bridge

Customer review rating 5.0/5

Germana C. Families - Confirmed reviews ALL

Comfortable and clean. Nice staff

Customer review rating 4.5/5

Mehmet S. K. Couples - Confirmed reviews ALL

Would go back again

Dear Mr. K., Thank you for your kind words regarding our location and the friendliness of our staff. We are delighted to hear that you would consider returning to stay with us again. Your feedback motivates our team to continue providing excellent service. Best regards, Carla Viegas Novotel London Bridge

Customer review rating 2.5/5

Robert E. Solo - Confirmed reviews ALL

Location was OK. Breakfast was good. Overall i didnt think the stay offered value for money. For the following reasons 1. The room layout with the sink in the bedroom seemed odd and not particularly hygenic layout 2. The room had dust across bed lintels, bathroom corners as if cleaners skipped the corners a bit 3. The room rate didnt seem comparable for the room size 4. There was a lift that was out of order for 2 days of my stay meaning long queues to get up and down from the room particularly in the mornings or afternoons 5. Some of the staff were good and welcoming. Others i felt i had to work at engaging. I don't really want to hear staff whinge about who needs to do what behind the bar as i wait for a drink. Overall it was really average experience for me. Not the premium experience you promote and are aiming for. More attention to detail or reduce the nightly rate and up the premium experience. I wasnt even offered the promoted welcome drink at the reception. And regularly had to request more water to the room. So as i say i feel the offering didnt match expectations on this occassion. Hope useful Rob

Dear Robert, Thank you for your feedback. I’m glad you enjoyed our location and breakfast, and I’m sorry the rest of your stay didn’t meet expectations. I’ve followed up with our Housekeeping team regarding the cleanliness, and I apologise if the room layout was not to your preference, this is one of our room types with the sink outside the bathroom. Regarding the lift, our team worked hard to resolve the issue as quickly as possible, and I’m sorry for the inconvenience it caused. I’ve also shared your comments with our F&B Manager to ensure staff handovers and internal discussions don’t happen in front of guests. If you could let me know the day this occurred, it would help us address it properly. I’ve also emailed you directly to follow up. Thank you again for your comments, we hope to welcome you back for a better experience. Kind Regards, Magdalena Room Division Manager Novotel London Bridge

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Other web-users rate our hotel

  • 1,553 reviews 9.7/10 Location
  • 1,800 reviews 7/10 Room
  • 1,817 reviews 8.8/10 Service
  • 13 reviews 7.6/10 WiFi
  • 1,203 reviews 8.6/10 Breakfast
  • 724 reviews 7.8/10 Cleanliness
  • 460 reviews 9/10 Vibe
  • 275 reviews 5.3/10 Value

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