Novotel London Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 2,803 reviews

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Novotel London Bridge - Image 1
Novotel London Bridge - Image 2
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53-61 Southwark Bridge Road, SE1 9HH LONDON, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Dedicated central London parking spaces for guests (fees apply)

  • A short 10-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Cashless payments (Visa, Mastercard and AMEX cards accepted)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.50572, -0.095408

Telephone
Fax +44 20 7089 0410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar & Restaurant

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,803 reviews

TripAdvisor Rating  4.0/5  3,027 reviews

Certificate of excellence 2023

London in Winter '23

TripAdvisor rating 3.0/5

Angela K TripAdvisor review

The location of the hotel is really good, close to London bridge and borough market. A few convenience stores also within walking proximity such as M&S. To be honest, I felt the price was higher for the type of room and service given. The room was definitely not the most cleanest I have stayed in, the room had a lot of fluff which made operating it grimy and everyday I kept telling the reception to ask housekeeping to fold the sofa bed but this was not done until my checkout. It is an okay hotel but definitely not value for the money you pay. The bar was nice and the bartender (a lady) was nice to me. Would I be back here? Not sure.

Poor customer service

TripAdvisor rating 1.0/5

Gill69a Business - TripAdvisor review

Main issue was that the room was 27 degrees, stiflingly hot. Apparently it’s “not policy” to have guests adjusting their room temperatures - that was the very curt message when I mentioned it at reception. The fourth floor was also very dark, to the point of feeling dingy and unsafe. No butter at breakfast, only chemical laden margarine. Not a good choice.

Hi Gill69a, Thank you for taking your time to give us feedback on your experience with us, and I am sad to see you did not have a great experience with us. Would you be able to contact me directly to share more details of your reservation you had with us as I struggle to find you in my system? I also want to discuss your experience and I would love to get more information of your experience for us to improve our services. My email is ingebjorg.foss@accor.com. I remain at your service and I look forward to hearing from you at your earliest convenience. Sincerely, Ingebjorg Foss Front Office Manager

Over night. Never again!

TripAdvisor rating 2.0/5

Nadine C Solo travel - TripAdvisor review

Whilst location was great the room was very uncomfortable. It was very warm in the room. You could open the windows a little but then it meant you could hear the noise on the streets. I had the worst nights sleep. I spoke to reception and they told me there is no air con as it’s been turned off for winter. Not helpful at all.

Hi Nadine, Thank you for your honest review. Please accept my apologies for the level of heating in your room, however as my team discussed with you we are in winter mode due to the low temperature this season brings. I have sent you an email regarding your review to discuss your experience. I look forward to hearing from you. Kindest regards, Ingebjorg Foss Front Office Manager

Lovely hotel

Customer review rating 4.0/5

Jw Couples - Confirmed reviews ALL

Hotel Reception staff excellent. Reception/bar/restaurant areas are very welcoming. Executive room on the third floor was immaculate and very comfortable. The lighting in the room is really dark, which is fine for relaxing, but it's almost impossible to be able to apply make-up or dry hair using mirror. Please provide additional lighting near the large mirror for this purpose.

Hi Jeanette, Thank you so much for your kind words and taking your time to share your experience. I am delighted to read the staff had such a great impact on your stay with us and I am sure this will serve as great feedback and motivation for the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ingebjorg Foss Front Office Manager

well located for visiting london

Customer review rating 4.5/5

Xavier L. Families - Confirmed reviews ALL

everything was good, except the number of people at breakfast and the noize, better to be a little bit far from the food!

Dear Xavier, We very much appreciate your comments regarding your stay at the Novotel London Bridge and I am pleased to read you had an excellent stay with us. I will forward the comments you made regarding the breakfast service, as I am sure this will contribute as feedback for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to share your review and experience with other guests on www.tripadvisor.com. Sincerely, Ingebjorg Foss Front Office Manager

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Other web-users rate our hotel

  • 1,388 reviews 9.6/10 Location
  • 1,603 reviews 7.4/10 Room
  • 1,796 reviews 9/10 Service
  • 15 reviews 8.7/10 WiFi
  • 1,090 reviews 8.9/10 Breakfast
  • 656 reviews 8.1/10 Cleanliness
  • 425 reviews 8/10 Food
  • 417 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.