Novotel London Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 2,743 reviews
Novotel London Bridge
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • A short 10-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Dedicated central London parking spaces for guests

  • Sauna and hammam to relax after a day of sightseeing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Bus/coach parking area (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH
london
united kingdom

Tel: +442076600676

Fax: (+44)207/0890410

Contact email

Check-in from 14h00

Check out up to 12h00

  • COVENT GARDEN-TOWER GATEWAY :   RV1 SOUTHWARK STREET

  • LIVERPOOL ST-CLAPHAM JUNCTION :   344 SOUTHWARK BR. RD

  • WATERLOO-PECKHAM :   381 SOUTHWARK BR.RD

  • JUBILEE LINE :   JUBILEE LONDON BRIDGE

  • NORTHERN LINE :   NORTHERN LONDON BRIDGE

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By plane

    LONDON GATWICK APT At 45km / 27.96 miles

  • By plane

    LONDON HEATHROW APT At 30km / 18.64 miles

  • By train

    LONDON BRIDGE TRAIN At 0.6km / 0.37 miles

  • By train

    LONDON ST PANCRAS At 3.5km / 2.17 miles

  • By train

    LONDRES WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO-EUROSTAR At 1.5km / 0.93 miles

GPS :51.50572, -0.095408

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with queen-size bed & convertible sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premium Room with queen-size bed & convertible sofa

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Accessible Superior Room with Queen Bed and convertible Sofa Bed

  • Max. number of persons: 3
  • Area: From 25

Suite Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 46
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Gourmet Bar & Restaurant

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gourmet Bar

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 90

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel London Bridge

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,245 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,743 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very welcoming stay

Customer review rating 4.4/5

Daniela Friends - 13/01/2020 Confirmed reviews ALL

I felt very welcome in Novotel London Bridge. The receptionist was very helpful and we even got an upgrade! The restaurant and bar have a fantastic quirky vibe, and the food we tried was delicious. The team is overall very welcoming especially Claudio from the restaurant and Lily at Breakfast.

Great hotel for families.

TripAdvisor rating 4.0/5

298Drew Family - 13/01/2020 TripAdvisor review

Glad we booked this hotel for Christmas day after a 15 hour to London. Rooms were big for London and we were able to rest and re-charge before touring London. Great for families as the sofa bed comfortably sleeps 2 people. Breakfast was very good and free for children eating with paying adults. The hotel is also great for people wanting to visit Borough Market. It is only a few minutes walk to the market allowing you to explore before the bus loads of tourists arrive.

Customer review rating 4.4/5

Natalia Friends - 12/01/2020 Confirmed reviews ALL

Estupenda

Customer review rating 4.4/5

Anonymous Families - 12/01/2020 Confirmed reviews ALL

The staff were very welcoming and made the whole family group feel welcome

Overall a good stay. A few issues

Customer review rating 4.4/5

Sarah Families - 09/01/2020 Confirmed reviews ALL

We were there 7 nights and overall it was fine. It was clean, the beds pretty comfortable, and facilities were in good working order. We had a suite to accommodate our family of 4, and our first suite was on the 5th floor, directly under the gym. Our ceiling shook early in the morning (before we planned to be awake) due to the use of weight equipment right above us, but it was 2 nights before we could be moved due to availability. Our second suite was much quieter, which we appreciated, but was missing a tv. For the amount we were paying per night, I was surprised to find the electrical cords just sitting there on the wall, but no tv. Our children were disappointed to not have a tv, esp after having had one the first few nights. The positive about the suite is that it is spacious, esp for a week stay. I do find the toilet, shower, and sink in room situation odd (esp that the “mirrored” shower is pretty see through) and that you cannot lock the toilet room for ensured privacy. The food quality was good, but the lines for breakfast were ridiculous. We even tried going at the “yellow” and “green” time slots, and only one day did we not have to wait. One day we had to go ahead and leave to get breakfast elsewhere on the go so we did not miss an event to which we had tickets. Dinner in the restaurant was tasty, but we only ate there once because it took 2.5 hours despite not being very busy. We had to flag down staff at every step to order, get the food we did order, get our check, etc. several staff members were super friendly and helpful (unfortunately don’t know names), but staff particularly at meals (Esp dinner in the restaurant) were often unpleasant or even rude. We did like the location and felt safe, but would likely not return because of breakfast wait times and somewhat lack of value for money paid.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that I have shared your comment in regards to the missing TV in the room to our maintenance manager, this is currently being investigated. In respects to your comment regarding dinner, I would like to personally offer my apology. The behaviour you witness is a true exception of our practice, also please rest assure that I will pass on your feedback to our team, in order to help me investigate could you please provide me with more details on your experience whilst having dinner for example date and food ordered. Kindly accept compensation of 2000 ALL points, which will be credited to your account within the next few days. Prior to your next visit to London please do contact me directly on h3… and I will be able to offer you an upgrade based on availability and a return dinner complimentary for you and your family. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. Sincerely, Guillaume Berteau Food & Beverage Manager h3…

mr

Customer review rating 4.4/5

Mo Families - 09/01/2020 Confirmed reviews ALL

.

Good location hotel with nice staff

Customer review rating 4.4/5

Jaroonp Families - 07/01/2020 Confirmed reviews ALL

I like the location of this hotel as it is very close to Borough Market to enjoy eating and shopping. Also the staff & manager are very nice since after knowing that I missed the chance of free room upgrade due to high occupancy they agreed to give me complimentary breakfast for all 3 nights stay. The fitness club at the top floor is also fruitful equipped so I was happy to exercise en route my trip. Some disappointment also experienced. One night when I had some drinks in the hotel bar and asked for some nuts the serving lady told me that I can take some crisp which laid on the counter so I took some of them just to learn later that it not for free but expensively charged to my bill. Another thing is that the room is a bit too small and no any free bottle of water given in spite of high room rate and also the TV screen is out of order so I was not able to watch TV throughout my stay. Breakfast is rather satisfactory however if the hotel add more variety of food (such as oriental foods) it will be perfect. Check in was not a good experience for me as the hotel does not provide fast lane for ALL-Accor members and it's terrible because there was only one staff attending a long queue of guest. Check out was fine, some staff and Manager John mutually assisted me a lot of help until completed.

Like every year

Customer review rating 4.4/5

Jordan F. Friends - 07/01/2020 Confirmed reviews ALL

A wonderful stay in a beautiful hotel. The team are fantastic. Thanks to Oceane, Laetitia, Eric, Lucien and our best Lilli. There is our 4th time in London Bridge and not the last for shure.

Fantastic!

Customer review rating 4.4/5

Frances R. Families - 07/01/2020 Confirmed reviews ALL

Very warm welcome, wonderful service. Definitely will be staying again.

Fantastic!

Customer review rating 4.4/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

After initially turning up to the wrong Novotel ( Tower Bridge instead of London Bridge) our actual stay at this hotel was fantastic and we were very impressed with the whole check in process, staff were very welcoming and our room was very good. We really loved the fact we could have our young children in the same room as us ( a fold out bed was provided) The furnishings were lovely at the hotel and we were most impressed with the bar area/ check in and the breakfast area. Breakfast was impressive especially the fact that vegetarian sausages were already cooked and out with the cooked breakfast rather, as in a lot of hotels, where you have to ask for them or they don’t cater for vegetarians at all. Would definitely recommend this hotel to anyone and we would stay there ourselves again.

Good location hotel

TripAdvisor rating 4.0/5

jaroonphan2011 Family - 06/01/2020 TripAdvisor review

Novotel London Bridge is located at a good location ; not far from London Bridge Station and, in particular, just a few minutes walk to reach Borough Market where we can enjoy plenty of shopping and eating.

GOOD TRIP ON LONDON

TripAdvisor rating 4.0/5

Micthev Family - 06/01/2020 TripAdvisor review

GREAT Welcome frome our arrival by Mrs Anjilla and great welcome to the restautant with Guillame , It was a good expereince to booked this hote to visit LONDON with my familly and friends during the hoidays christmas and new year 2020

Well located for central London, although Southwark Bridge rather than London Bridge

Customer review rating 4.4/5

Paul M. Families - 02/01/2020 Confirmed reviews ALL

Modern hotel, where we had a recently updated room. We used the hotel as a hub to explore London, and found it well based for that. Not sure why being able to see in to the bathroom from the be dis a good idea, even with the ability to apply a 'privacy' screen; and disappointed to see evidence of water ingress from one part of the shower partition in to the sleeping area. Surprised that, for an updated room, that the media hub did not work (no power, so could no use to charge devices or use Bluetooth speaker) and the landline telephone was in a poor state of repair.

Relaxing business stay

Customer review rating 4.4/5

Daniel C. Business - 02/01/2020 Confirmed reviews ALL

Easy check in with friendly and professional staff. Nice modern, spacious and quiet room.

Decent Hotel at a good location

TripAdvisor rating 4.0/5

Sanjay M Family - 31/12/2019 TripAdvisor review

Plus points : Friendly staffs, decent breakfast , great location to London undergroud, access to Tesco supermarket and pharmacy Points for improvement : The food quality is par below. The room which I was darkish.Insufficient lighting. On top the bathroom glasses were transparent hence if you are with family it is very disturbing.

Dear Sanjay M, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London Bridge hotel. I was very sorry to hear that you did not overall enjoy your stay with us on this occasion. We have noted your comments about your points of improvement and will investigate and review. We hope we will have another oportunity to welcome you back to Novotel London Bridge. Kind regards,

Lovely hotel, superb staff

Customer review rating 4.4/5

Matt N. Business - 30/12/2019 Confirmed reviews ALL

Very nice hotel, with a great bar. Staff were very helpful

Chelsea suite needs new carpet

Customer review rating 4.4/5

Roberto P. Families - 29/12/2019 Confirmed reviews ALL

Its was good experience but our room needs a new carpet. It almost looks dirty

Very poor service in every aspect

Customer review rating 4.4/5

Manish Families - 28/12/2019 Confirmed reviews ALL

1) They charged me wrongly. 2) They lost I bag, I am still awaiting for there reply. 3) Very poor service. 4) Room was very noisy because gym was just above our room. 5) We have half board reservation but they did not fulfill it.

Dear MANISH R., Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. The missing bag is actually under investigation and we will be able to come back to you by email during the week starting from 30th December 2019. After investigating the issue regarding the half board, it appear that this was correctly book the misunderstanding came for the children that are not included in the half board package (only adults) and I can see that the full food and beverage charges has been deducted and refunded. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Eric Lambert Front Office Manager

Great hotel

Customer review rating 4.4/5

Helen Families - 28/12/2019 Confirmed reviews ALL

Well located on the Southbank. Good facilities and clean room. Was busy at breakfast but was just before Christmas. Would definitely book again

Dear HELEN T., We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Lambert Front Office Manager

Understaffed

Customer review rating 4.4/5

Jd Couples - 27/12/2019 Confirmed reviews ALL

Check in good, beds a bit hard for wife's liking. Cleaning lady woke us at 08.30? Large crowds at breakfast which overwhelmed the staff, understaffed. Shortages of cups, glasses and some foods. Staff doing their best Reception ladies totally over stretched, 2 ladies having to multi task for 3 or 4 peoples jobs. Phones, checking in and out, luggage , taxis etc etc. I have noticed lack of staffing in many Novotel's this year, properties looking dated and lacking investment.

Dear JOHN D., Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will discuss about your experience with the management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Lambert Front Office Manager
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