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Novotel London Bridge Hotel 4 stars

Customer review rating 4.4/5 10,584 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel London Bridge
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A short 10-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Dedicated central London parking spaces for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Bus/coach parking area (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 11AMPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)Paying
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH
london
united kingdom

Tel: +4402070890400

Fax: (+44)207/0890410

Check-in from 14h00

Check out up to 12h00

  • COVENT GARDEN-TOWER GATEWAY :  RV1 SOUTHWARK STREET

  • LIVERPOOL ST-CLAPHAM JUNCTION :  344 SOUTHWARK BR. RD

  • WATERLOO-PECKHAM :  381 SOUTHWARK BR.RD

  • JUBILEE LINE :  JUBILEE LONDON BRIDGE

  • NORTHERN LINE :  NORTHERN LONDON BRIDGE

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By plane

    LONDON GATWICK APT At 45km / 27.96 miles

  • By plane

    LONDON HEATHROW APT At 30km / 18.64 miles

  • By train

    LONDON BRIDGE TRAIN At 0.6km / 0.37 miles

  • By train

    LONDON ST PANCRAS At 3.5km / 2.17 miles

  • By train

    LONDRES WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO-EUROSTAR At 1.5km / 0.93 miles

GPS :51.50572, -0.095408

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with queen-size bed & convertible sofa

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premium Room with queen-size bed & convertible sofa

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Accessible Superior Room with Queen Bed and convertible Sofa Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

Gourmet Bar & Restaurant

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gourmet Bar

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 90 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Novotel London Bridge

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,789 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Stay

Customer review rating 4.4/5

Anonymous Business - 05/01/2021 Confirmed reviews ALL

The highlight of my experience was with the receptionist Ameila and the overnight team being so welcoming and having a lovely chat with us. Really appreciate it, you made us feel very welcomed, answered all our questions and assisted us when needed.

Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager

Extremely helpful in challenging circumstances

Customer review rating 4.4/5

Michael Business - 01/01/2021 Confirmed reviews ALL

We were greeted and checked in late evening under restriction conditions with extreme courtesy, helpful professionalism including arranging room service at very short notice. Receptionist Anjilla was exemplary in the standard of service provided.

Dear Michael, I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. France Nunes Guest Experience Manager

Great stay

Customer review rating 4.4/5

Nikolas X. Business - 28/12/2020 Confirmed reviews ALL

The hotel was very clean and the rooms excellent but the best of all was the hotel staff one of the best I have see for long time I leave I Cheshire and my business is in London so I have been in so may hotéis from 5 stars to b&b and the customer service stile form Novotel was expcional Nikolas X..

Dear Nikolas, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Esperamos que tenha um Feliz Ano Novo e que volte ao nosso hotel em breve. Sincerely, France Nunes Guest Experience Manager

Great Staff

Customer review rating 4.4/5

Stephen O. Solo - 23/12/2020 Confirmed reviews ALL

Another brilliant stay, due to the support from the staff involved. From the late booking to the room service, an excellent experience throughout.

Dear Stephen, We very much appreciate your comments regarding your stay at the Novotel London Bridge, your home away from home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we wish you a happy new year - see you in 2021! Sincerely, France Nunes Guest Experience Manager

Good location- Central

Customer review rating 4.4/5

Paul C. Business - 23/12/2020 Confirmed reviews ALL

Very brief, in COVID conditions so not the full experience

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager

Amazing

Customer review rating 4.4/5

S. Couples - 20/12/2020 Confirmed reviews ALL

Stayed here for one night in the executive premium room. Absolutely loved the layout of the room and was extremely clean. Would definitely stay here again!

Dear S., I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. France Nunes Guest Experience Manager

Good stay with very friendly staff

Customer review rating 4.4/5

Hamed A. Business - 17/12/2020 Confirmed reviews ALL

Really good experience while staying for few days.

Dear Hamed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, France Nunes Guest Experience Manager

A little disappointed

Customer review rating 4.4/5

Lee E. Families - 16/12/2020 Confirmed reviews ALL

We had no pillows in our family room for the children. We had no toilet paper also. A little disappointed with our stay. Thx Lee

Dear Lee, Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France Nunes Guest Experience Manager

Great location staff helpfull

Customer review rating 4.4/5

Steve Families - 15/12/2020 Confirmed reviews ALL

This stay was last minute stay booked suite which was not ready for our stay and had to wait for an extra hour as there was no housekeeping on getting to room no cups - coffee - milk or toiletries - used tissue behind main door - reception offered us a drink on hotel for our inconvenience - which we have just realised we have been billed and paid for. We decided to stay one more night and had to move rooms as suite not available - staff especially housekeeping very helpful and accommodating. I must however point out we have never had to pay £5 for room service which we find very strange - was charged £5 for delivery of water which has been added to our final bill we would however recommend and stay in hotel again overall positive stay

Dear Steve and Helen, Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France Nunes Guest Experience Manager

Excellent stay

Customer review rating 4.4/5

Susan B. Families - 14/12/2020 Confirmed reviews ALL

Lovely stay, great hotel, fab location, amazing breakfast. Clean with all precautions in place. Will definitely stay again.

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager

Good stay, terrible iron

Customer review rating 4.4/5

Anonymous Couples - 14/12/2020 Confirmed reviews ALL

Overall the stay was wonderful and everything was up to standard, as usual. Due to Covid the premises was rather empty, that said, the staff were very friendly and attentive. The only negative point to make is that you insist on providing an iron that is presumably from a kinder egg, and despite that, you seem to think I would want to steal it so make it impossible to use it by tethering it to the frail ironing board. We were also missing the robe(s) and slipper(s) from the room.

Dear David, Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and we hope to see you back in 2021. Sincerely, France Nunes Guest Experience Manager

Clean efficient friendly staff

Customer review rating 4.4/5

Mitch G. Business - 10/12/2020 Confirmed reviews ALL

Despite having to move my original location due to coronavirus. I found my experience as always most enjoyable. The staff are always so friendly and helpful a credit to the organisation.

Dear Mitchell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, France Nunes Guest Experience Manager

Fantastic

Customer review rating 4.4/5

Jas Families - 09/12/2020 Confirmed reviews ALL

Excellent stay, nice modern hotel, clean, organised and the staff were amazing and really looked after us, especially Melisa and Angela.

Dear Jill, Thank you for the excellent feedback. May I ask was it Anjilla (reception) or Angela (Bar/breakfast (only worked on reception morning of the 8th December)) that you wanted to recognise for great service? Kind regards, Matt Brett General Manager

Practically perfect

Customer review rating 4.4/5

Marc Couples - 08/12/2020 Confirmed reviews ALL

Extremely well organised, pristine levels of cleanliness, super helpful empathetical staff

Dear Marc, I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. France Nunes Guest Experience Manager

Good stay

Customer review rating 4.4/5

Clément Couples - 07/12/2020 Confirmed reviews ALL

We booked 2 nights at the novotel london bridge hotel for the weekend. We took the executive premium room and overall it was pretty nice. The room was spacious with a great view on the Shard. However we were expecting a bath tub as it was shown on the accor website, we got a shower instead. At night we could hear a loud ventilation, it was disturbing. And the heating in the room wouldn’t work, we had to stay with a temperature of 20°C for the whole stay, the outsite temperature being 4°C we wanted to come home and feel the heat. But besides everything, the room service was nice, the food was good and the hotel staff was great (on whatsapp).

Dear Clement, Thank you for taking the time to tell us about your experience at the Novotel London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France Nunes Guest Experience Manager

Good central location

Customer review rating 4.4/5

Nmlondon Friends - 06/12/2020 Confirmed reviews ALL

excellent customer service staff could not do enough to make our stay welcoming.

Dear Adam, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager
Customer review rating 4.4/5

Gloria Friends - 06/12/2020 Confirmed reviews ALL

Lovely hotel in a great location! However, the reason I would return was the staff, they were all fantastic; friendly, helpful, smiling, attentive - absolutely excellent customer service!

Dear Gloria, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding not being able to order drinks without ordering food, please bear in mind we are following the Government guide lines. We know you will understand and help us following the rules. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager

Excellent

Customer review rating 4.4/5

H L. Business - 27/11/2020 Confirmed reviews ALL

It was a lovely warm welcome at reception after a long day at work, and an easy check out experience. Room was very clean & tidy, and very comfortable.

Dear Hannah, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager

Comfortable , clean hotel in a good location

Customer review rating 4.4/5

S R. Couples - 17/11/2020 Confirmed reviews ALL

Excellent location however as you come to expect in central London parking is prohibitive even in these strange times.

Dear Steve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, France Nunes Guest Experience Manager

Well located hotel, excellent stay

Customer review rating 4.4/5

Antoine F. Business - 17/11/2020 Confirmed reviews ALL

I really liked it. Wish I could stay longer

Dear Antoine, We very much appreciate your comments regarding your stay at the Novotel London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France Nunes Guest Experience Manager

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