Novotel London Bridge Hotel 4 stars

Staying here is always a pleasure, even when we are working hard doing essential work, arriving here is always calming. The hotel has brilliant covid safe rules and we cannot thank them enough for helping us to stay safe. On

I have stayed with you at least 6 times since the beginning of November whilst my wife attends Guys Cancer Centre for treatment . Every single time the staff have been thoughtful and helpful to myself and my wife.. This last time I arrived at 2am due to an emergency and again nothing was a problem. Prior to attending Guys I had not stayed in a Novotel but now I comment to people that if you want a good hotel with great staff use the Novotel - especially in London Bridge but when they were closed we used Novotel Greenwich and they were excellent as well. They should all be praised for there high standards of service and great levels of kindness.

The staff was very welcoming, and went above the call of duty with a little birthday surprise message in my room, which was grateful in these difficult times. The hotel was perfect location for all the food delivery companies to get too

Came to the hotel because of a medical appointment at Guy's. Found the hotel comfortable, clean and efficient.

The highlight of my experience was with the receptionist Ameila and the overnight team being so welcoming and having a lovely chat with us. Really appreciate it, you made us feel very welcomed, answered all our questions and assisted us when needed.

We were greeted and checked in late evening under restriction conditions with extreme courtesy, helpful professionalism including arranging room service at very short notice. Receptionist Anjilla was exemplary in the standard of service provided.

The hotel was very clean and the rooms excellent but the best of all was the hotel staff one of the best I have see for long time I leave I Cheshire and my business is in London so I have been in so may hotéis from 5 stars to b&b and the customer service stile form Novotel was expcional Nikolas X..

Another brilliant stay, due to the support from the staff involved. From the late booking to the room service, an excellent experience throughout.

Very brief, in COVID conditions so not the full experience

Stayed here for one night in the executive premium room. Absolutely loved the layout of the room and was extremely clean. Would definitely stay here again!

Really good experience while staying for few days.

We had no pillows in our family room for the children. We had no toilet paper also. A little disappointed with our stay. Thx Lee

This stay was last minute stay booked suite which was not ready for our stay and had to wait for an extra hour as there was no housekeeping on getting to room no cups - coffee - milk or toiletries - used tissue behind main door - reception offered us a drink on hotel for our inconvenience - which we have just realised we have been billed and paid for. We decided to stay one more night and had to move rooms as suite not available - staff especially housekeeping very helpful and accommodating. I must however point out we have never had to pay £5 for room service which we find very strange - was charged £5 for delivery of water which has been added to our final bill we would however recommend and stay in hotel again overall positive stay

Good quality hotel, friendly staff, amazing breakfast, very central location. There were some delays during our arrival and some issues with the beds but the staff were very keen to help and gave us small gifts. The bedroom was small for a family of four, but overall a great stay and I would return.

Glad we booked this hotel for Christmas day after a 15 hour to London. Rooms were big for London and we were able to rest and re-charge before touring London. Great for families as the sofa bed comfortably sleeps 2 people. Breakfast was very good and free for children eating with paying adults. The hotel is also great for people wanting to visit Borough Market. It is only a few minutes walk to the market allowing you to explore before the bus loads of tourists arrive.