Novotel London Bridge 4 stars

Customer review rating (ALL Rating) 4.5/5 3,016 reviews

Best price
guarantee
Novotel London Bridge - Image 1
Novotel London Bridge - Image 2
Novotel London Bridge - Image 3
Novotel London Bridge - Image 4
53-61 Southwark Bridge Road, SE1 9HH LONDON, United Kingdom

Description

Hotel extras

  • Dedicated central London parking spaces for guests (fees apply)

  • A short 7-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Hotel gym, with Technogym live on demand classes.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Premium Room with 1 queen bed & 1 double sofa bed

Photo out of - Superior Premium Room with 1 queen bed & 1 double sofa bed

New generation. Design, modern and comfortable, ideal for families. A 49 inch LCD TV with Chromecast will keep everyone entertained and a soothing rain shower helps to keep everyone relaxed. Includes a safe, minibar etc. Up to 4 people.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
See availabilities

An experience combining relaxation and focus. All our Superior room features plus a Nespresso coffee machine, extra bathroom amenities, bathrobe & slippers, complimentary internet access, local calls and water. Up to 4 people.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

All our Superior Premium room features plus Upgraded 55 inch TV with Chromecast, Nespresso coffee machine, free Premium WiFi, complimentary water, bathrobe, slippers. An experience combining relaxation and focus. Up to 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
3
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and spacious design, the suite offers a bedroom with queen bed and a separate living room. Amenities include bathroom with rain shower, two 55 inch LCD TVs, mini bar, complimentary water, free high- speed WiFi. Up to 4 people.

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 46 m² / 495 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.50572, -0.095408

Telephone
Fax +44 20 7089 0410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 182 rooms
  • 10 rooms for people with reduced mobility
  • 139 family rooms
  • 38 connecting rooms
  • 182 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

7 Meeting rooms

Family

Services for children

  • Children''s TV Channels

Well-being

In Balance

  • On site
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 41.95 € 35 GBP Per day
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

GOURMET BAR AND RESTAURANT

Photo out of - GOURMET BAR AND RESTAURANT

Come and relax at Gourmet Bar, our stylish and cozy restaurant serving artisan coffee, delicious international food, creative cocktails and local beers!

Cooking style
International
Chef name
Jonah Magsino
Capacity
96
Accessibility
Accessible service
SE1 9HH London, United Kingdom
Telephone +44 20 7089 0400

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Come and relax at Gourmet Bar, our stylish and cozy restaurant serving artisan coffee, delicious international food, creative cocktails and local beers!

In Balance gym with a range of cardio equipment and weights

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,016 reviews

Customer review rating 5.0/5

Florin D. Business - Confirmed reviews ALL

Dear Florin, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff to be exceptional, and that our location, accommodations, and breakfast met your expectations. It is our aim to provide a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back on your next visit to London. Best regards, Omar Novotel London Bridge

Customer review rating 1.0/5

Kerry B. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Lorelie T. Families - Confirmed reviews ALL

Dear Lorelie, Thank you for taking the time to share your feedback about your recent stay at Novotel London Bridge. I am very sorry to see that your experience did not meet your expectations, particularly regarding the clogged drains, the air conditioning not working correctly, the issues with the TV service, and the service received during check-in. Please be assured that I am personally reviewing all aspects of your comments with our Front Office and Maintenance teams to understand what happened and to ensure the necessary actions are taken to prevent similar issues from occurring in the future. I hope we will have the opportunity to welcome you back in the future. Kind regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 4.0/5

Marion M. Families - Confirmed reviews ALL

Dear Marion M., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and our rooms spacious and clean. It is heartening to know that you appreciated the positive demeanor of our staff, although I regret any inconvenience you experienced regarding the additional entrance card for your child. We aim to ensure that our policies are both effective and accommodating, and I appreciate your understanding of our procedures in this regard. I also acknowledge your comments regarding the breakfast experience. While we strive to provide a comfortable and enjoyable dining atmosphere, I understand that the seating arrangements may not have met your expectations. Our breakfast buffet is designed to cater to a range of preferences, and your insights regarding the selection and availability of certain items are invaluable. We continuously seek to enhance our offerings and will consider your suggestions about the availability of regular milk and the refilling of condiments. Regarding the temperature in your room, I apologize for the discomfort you experienced. Our team is trained to address any issues with room conditions promptly, and I encourage our guests to reach out to us during their stay if they encounter any challenges. I will ensure that your feedback is shared with our maintenance team to evaluate and improve the room climate control. Finally, I appreciate your candid remarks about the television channels. We strive to offer a variety of entertainment options, and I will review this feedback with our management team. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even better experience. Best regards, Novotel London Bridge Family

Customer review rating 4.0/5

Huzefa A. Families - Confirmed reviews ALL

Dear Huzefa A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and that the check-in process met your expectations. Our team strives to provide a seamless experience for all our guests, and your positive feedback is truly appreciated. We look forward to welcoming you back to Novotel London Bridge in the future. Best regards, Novotel London Bridge Family

Dear Florin, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff to be exceptional, and that our location, accommodations, and breakfast met your expectations. It is our aim to provide a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back on your next visit to London. Best regards, Omar Novotel London Bridge

Customer review rating 1.0/5

Kerry B. Families - Confirmed reviews ALL

We stayed as a party of 6 for my father's 70th. They couldn't find my parent's reservation, I showed confirmation and bank statements showing payment and it was resolved only to go back in the afternoon to collect the keys and realise we were back to square one. Examined it all again and eventually it was resolved. Was told parking was included and told how to check out the following day only to find out parking wasn't included and it was a different process. During 24 hours I was back at reception 4 times to resolve issues that were realted to their system rather than anything we had done in error. We stayed earlier in the year and this was a return visit but it really overshadowed the celebrations and caused unnecessary frustration.

Customer review rating 3.0/5

Lorelie T. Families - Confirmed reviews ALL

Clogged drains- a/c not working- no cable tv- poor service at check in

Dear Lorelie, Thank you for taking the time to share your feedback about your recent stay at Novotel London Bridge. I am very sorry to see that your experience did not meet your expectations, particularly regarding the clogged drains, the air conditioning not working correctly, the issues with the TV service, and the service received during check-in. Please be assured that I am personally reviewing all aspects of your comments with our Front Office and Maintenance teams to understand what happened and to ensure the necessary actions are taken to prevent similar issues from occurring in the future. I hope we will have the opportunity to welcome you back in the future. Kind regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 4.0/5

Marion M. Families - Confirmed reviews ALL

Very good location close to borough market and public transportation. Staff was nice, maybe a little uptight about the third entrance card that we requested for our 11 y/o. Since we all get up and eat breakfast at different times and a card is needed to go up and into the + to power the room electricity, it was a little annoying to organize around the missing third card. He is eleven not five ….the seating arrangement around breakfast time is a little pretentious. It’s a breakfast buffet that is ok but nothing special. Checking their room nr I understand, but let people sit wherever they wanna sit. The buffet is ok, you’ll find most of the things you’ll need, but it’s more basic than special. No containers to put your chocolate spread in or for the honey… maple Sirup is constantly empty. Lots of specialty milk but no regular milk next to the coffee. If you are alone they either don’t clear your table forever or right away, even if just briefly go for more coffee…the room was great, big, clean but extremely overheated and changing the temperature didn’t do anything. The TV channels are a joke.

Dear Marion M., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and our rooms spacious and clean. It is heartening to know that you appreciated the positive demeanor of our staff, although I regret any inconvenience you experienced regarding the additional entrance card for your child. We aim to ensure that our policies are both effective and accommodating, and I appreciate your understanding of our procedures in this regard. I also acknowledge your comments regarding the breakfast experience. While we strive to provide a comfortable and enjoyable dining atmosphere, I understand that the seating arrangements may not have met your expectations. Our breakfast buffet is designed to cater to a range of preferences, and your insights regarding the selection and availability of certain items are invaluable. We continuously seek to enhance our offerings and will consider your suggestions about the availability of regular milk and the refilling of condiments. Regarding the temperature in your room, I apologize for the discomfort you experienced. Our team is trained to address any issues with room conditions promptly, and I encourage our guests to reach out to us during their stay if they encounter any challenges. I will ensure that your feedback is shared with our maintenance team to evaluate and improve the room climate control. Finally, I appreciate your candid remarks about the television channels. We strive to offer a variety of entertainment options, and I will review this feedback with our management team. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even better experience. Best regards, Novotel London Bridge Family

Customer review rating 4.0/5

Huzefa A. Families - Confirmed reviews ALL

Easy check in

Dear Huzefa A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and that the check-in process met your expectations. Our team strives to provide a seamless experience for all our guests, and your positive feedback is truly appreciated. We look forward to welcoming you back to Novotel London Bridge in the future. Best regards, Novotel London Bridge Family

Customer review rating 4.5/5

Patricia M. Business - Confirmed reviews ALL

First time in this hotel. Standard Novotel room, comfortable, familiar and roomy. Good selection of breakfast foods. Nice chilled atmosphere for a city hotel. One niggle, why is there no teaspoon with the cups for tea/coffee? No packet of biscuits?

Dear Patricia M., Thank you for taking the time to share your positive experience at Novotel London Bridge. We are delighted to hear that you found our hotel comfortable and enjoyed the breakfast selection. Your feedback regarding the absence of teaspoons and biscuits has been noted, as we constantly strive to enhance our guests' experience. We appreciate your insights and hope to welcome you back soon. Best regards, Novotel London Bridge Family

Customer review rating 3.5/5

Mccoy M. K. Business - Confirmed reviews ALL

I'm a regular visitor to this hotel - it's in a great location, lovely decor, spacious rooms, comfortable beds. However, on my last visit there was no water in the room & the tea spoons hadn't been replaced from the previous guest, just wiped because I could see the tea stain still there. While the food is beautiful, the service is awful. The bar staff couldn't be less interested & actively ignore customers. Front desk is always great

Dear K., Thank you for taking the time to share your feedback and, above all, for your continued loyalty as a regular guest of Novotel London Bridge. I was delighted to read your positive comments regarding our location, décor, spacious rooms, comfortable beds, food quality, and the service provided by our Front Office team. It is always encouraging to receive recognition in these areas. However, I was very concerned to read about the issues you experienced during your most recent stay. The lack of water in your room and the condition of the tea spoons are certainly not acceptable and fall well below the standards I expect the team to deliver. Please accept my apologies for these shortcomings. I was equally disappointed to learn about your experience in the bar. I am sorry that you felt ignored by members of the team. Please be assured that I am personally reviewing your comments with both our Food & Beverage to understand what happened and to ensure appropriate actions are taken. Thank you again for taking the time to provide your feedback and I hope I give us a second opportunity in the future. If would be a pleasure for me to take care of you reservation personally. Please do not hesitate to contact me directly when you are coming next and I will arrange everything for you. Kind regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 3.5/5

Lisa F. Families - Confirmed reviews ALL

Well located, friendly staff, room not well lit to try and use to get ready. The mirror locater in shirt corridor with no good overhead lighting to use. Made it difficult to put make up on and do hair.

Dear Lisa, Thank you for taking the time to share your feedback following your stay at Novotel London Bridge. I was pleased to read that you enjoyed our location and found our team friendly throughout your visit. It is always encouraging to receive such positive comments. At the same time, I am sorry to see that the room lighting did not meet your expectations. I understand how important good lighting is when getting ready, particularly around the mirror area, and I appreciate your comments regarding the lack of suitable overhead lighting. I can certainly see how this would have made applying makeup and styling your hair more difficult and less comfortable. Please be assured that I am looking into different options with maintenance team to see how we can improve the lighting in the room. Thank you again for your feedback. I hope to have the opportunity to welcome you back in the near future. Kind regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 5.0/5

Susanne B. Families - Confirmed reviews ALL

Really nice hotel. Friendly and helpful staff. Nice room - clean. Great area.

Dear Susanne B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our rooms to your satisfaction. Our team takes great pride in delivering friendly and helpful service, and your feedback will certainly motivate them further. We look forward to welcoming you back in the future for another enjoyable experience. Best regards, Novotel London Bridge Family

Customer review rating 4.5/5

Fabio D. M. Families - Confirmed reviews ALL

Quite central to see all important sights of London

Dear Fabio D. M., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient for exploring the key attractions of London. Our team strives to provide a comfortable and enjoyable experience, and it is rewarding to know that you appreciated our central position. We look forward to welcoming you back on your next visit. Best regards, Novotel London Bridge Family

Customer review rating 3.5/5

Abi W. Business - Confirmed reviews ALL

A lovely stay - great hotel, clean and friendly staff.

Dear Abi W., Thank you for your feedback. I am pleased to hear that you enjoyed your stay and found our hotel to be clean and our staff friendly. While I do appreciate your comments, I would love to know more about your stay with us in order to improve our services. I have already reviewed the room service procedure with the team but if there is anything else that made your stay 7/10, please feel free to share with me, if you wish. Thank you very much in advance. Best regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 3.5/5

Alison G. Families - Confirmed reviews ALL

The room on the top floor was nice and quiet and the main bed was really comfortable. However the sofa bed for the child to sleep on was really uncomfortable, it sloped so that it was impossible to not roll off it and there was a big crease in the middle that you could feel through the sheets. The shower was real luxury but the set-up of the room with the sink by the bed was a little odd as it was noisy after the child had gone to sleep. Breakfast was really good quality, excellently stocked and worth the extra. All in all, a lovely hotel in a great location but could do with reviewing the sofa bed for comfort.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel London Bridge. I was delighted to read that you enjoyed the quiet top-floor room, found the main bed comfortable, appreciated our convenient location, and enjoyed both the quality of the breakfast and the shower facilities. It is always nice to receive recognition for these aspects of our hotel. However, I am sorry to learn that the sofa bed did not provide the level of comfort you expected for your child. Your comments regarding the mattress have been shared with our team for review and I will following up with them. I also appreciate your comments regarding the room layout. While our open-plan design is intended to create a modern and spacious feel, I understand that the sink's proximity to the bed may have caused some inconvenience, particularly when trying to avoid disturbing a sleeping child. We do have the pictures and layout in our web website however I do understand that it did not meet your expectations. I hope to have the pleasure of welcoming you and your family back in the future. Kind regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 5.0/5

Anish N. Families - Confirmed reviews ALL

Staffs were friendly and room was clean

Dear Anish N., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience at the hotel. It is also heartening to know that our team made a positive impression with their friendliness and that you appreciated the cleanliness of your room. We look forward to welcoming you back in the future. Best regards, Novotel London Bridge Family

Customer review rating 4.0/5

Yiatrou P. N. Business - Confirmed reviews ALL

Well located, with comfortable and professional service.

Dear Yiatrou P. N., Thank you for your positive feedback regarding your recent stay at Novotel London Bridge. We are delighted to hear that you found our location convenient and our service to be both comfortable and professional. It is our aim to provide a memorable experience for all our guests, and your comments are greatly appreciated. Best regards, Novotel London Bridge Family

Customer review rating 3.5/5

Isla S. Families - Confirmed reviews ALL

The staff were lovely and friendly. In relation to the room there wasn’t enough teabags provided or coat hangers in the wardrobe. When I asked for a glass of milk at the bar for fresh milk in the morning I was going to be charged £1.50 for the Priviledge which seemed ridiculous and very disappointing leaving the Premier inn will be happy to give you freshmilk for free

Dear Isla S., Thank you for taking the time to share your feedback. I am pleased to hear that you appreciated our location and found our staff to be friendly. However, I am that your room did not meet your expectations in terms of teabags and coat hangers. The number that you found are our standard ones however, we are always happy to provide more if needed. I do apologise if this was requested but you did not receive them. Additionally, I understand your disappointment regarding the charge for fresh milk at the bar. Our pricing policy is designed to maintain quality service however, I will review it with the Food & Beverage Manager. Best regards, Eva Nunez Operations Manager Novotel London Bridge

Customer review rating 5.0/5

Michael A. Couples - Confirmed reviews ALL

Seamless check-in, good size room, clean and well located

Dear Michael, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you experienced seamless check-in and found your room to be of good size and cleanliness. Our team takes great pride in providing excellent service and ensuring our guests enjoy a comfortable stay in a prime location. We look forward to welcoming you back in the future. Best regards, Fahad Novotel London Bridge

Customer review rating 4.0/5

Priscilla M. Business - Confirmed reviews ALL

no shower mats in room. also key card door failure which was sorted quickly, but still not great.

Customer review rating 5.0/5

Nicola H. Families - Confirmed reviews ALL

Clean room, all facilities available

Dear Nicola, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your room to be excellent and clean, and that our facilities met your expectations. It is our goal to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back in the future. Best regards, Omar Novotel London Bridge

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Lovely staff, great location and comfortable room

Dear Andrew, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, the comfort of your room, and the efforts of our dedicated staff. Your satisfaction is our priority, and it is rewarding to know we met your expectations. We hope to welcome you back to Novotel London Bridge in the future. Best regards, Omar Novotel London Bridge

Customer review rating 3.0/5

Ana G. Couples - Confirmed reviews ALL

Overall a nice looking hotel but lacked service… bathrooms were not refilled with amenities, like the hand soap was empty upon arrival!! We ate at the restaurant, food was nothing more than okay. Bartending was inexperienced. Asked for a dirty martini and manager said they couldn’t make it because “kitchen was closed” yet they make pizza in house all night… lacked customer service tremendously

Other web-users rate our hotel

  • 1,610 reviews 9.6/10 Location
  • 1,818 reviews 7.2/10 Room
  • 1,770 reviews 8.8/10 Service
  • 8 reviews 8.1/10 WiFi
  • 1,106 reviews 8.7/10 Breakfast
  • 776 reviews 7.8/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in London Hotels