Novotel London Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 2,734 reviews

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53-61 Southwark Bridge Road, SE1 9HH LONDON, United Kingdom

Description

Hotel extras

  • Dedicated central London parking spaces for guests (fees apply)

  • A short 7-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Cashless payments (Visa, Mastercard and AMEX cards accepted)

Our accommodation(s)

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Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.50572, -0.095408

Telephone
Fax +44 20 7089 0410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR AND RESTAURANT

Come and relax at Gourmet Bar, our stylish and cozy restaurant serving artisan coffee, delicious international food, creative cocktails and local beers!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,734 reviews

TripAdvisor Rating  4.1/5  3,154 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Karen C. Business - Confirmed reviews ALL

Only 1 positive - the hotel staff. Everything else was disappointing. The hotel seriously needs some work done. My room air conditioning was so loud that it was impossible to sleep, and the room was still too warm - luckly one can open the window, but then you have to deal with the street noise. The pillows were tougher than rocks, and the bed sheets were so full of lint from pilling that it was rough on the skin. The bathroom smelled like the Thames. I'm not a super picky person, but I have stayed in many different Novotel hotels so I know what to expect, and this one was surprisingly bad. And for almost 400 pounds a night, it was even worse. Luckly it was only a couple of nights.

Dear Karen, Thank you for taking the time to share your detailed feedback. I am very sorry to hear that your stay did not meet your expectations, especially given your previous positive experiences with Novotel. While I am pleased that you found our staff to be a positive aspect of your stay, I sincerely regret the discomfort you experienced with the room temperature, noise, bedding, and bathroom conditions. This is certainly not the standard we aim to provide, particularly at this price point. Please be assured that your comments have been shared with our maintenance team so these issues can be addressed and improvements made. We appreciate your feedback and hope you might consider giving us another opportunity in the future to provide a better experience. Should you wish to share any additional feedback or give us another opportunity to improve your experience, please do not hesitate to contact me on Ma… Kind Regards, Magdalena Room Division Manager Novotel London Bridge

Customer review rating 1.5/5

Leonidas K. Families - Confirmed reviews ALL

Too expensive room (Legendary), nothing finally to offer, and small for a family of four. Whenever you turn on the lights in the toilet, the entire room has light as there is no real wall between the room and the toilet. Breakfast was crowdy and we were sit in a very narrow table. One elevator was out of order and we had to take the one for the staff passing by the corridor used by them. Very polite ladies at the reception. Nice bed and linen

Dear Leonidas K., Thank you for sharing your feedback regarding your recent stay. I regret to learn that you found the accommodation did not meet your expectations in terms of space and amenities for your family. Your comments regarding the layout of the bathroom and the breakfast experience have been duly noted, as we strive to provide a comfortable environment for all our guests. I also apologize for the inconvenience caused by the elevator situation during your visit. It is encouraging to hear that you appreciated the service from our reception team and the comfort of your bedding. Your insights are really appreciated as we continually seek to improve our offerings. Best regards, Carla Viegas Novotel London Bridge

Customer review rating 4.5/5

Joao B. Families - Confirmed reviews ALL

Breakfest very good and great bedroom.

Dear Joao, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great family experience and enjoyed our breakfast and comfortable rooms. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind Regards, Magdalena Room Division Manager Novotel London Bridge

Customer review rating 2.0/5

Ana I. G. Business - Confirmed reviews ALL

The breakfast scrambled eggs were bad; my room door had to be fixed and I had to be waiting for a while when I needed to rest; one of the 2 main lifts were broken and I had to wait a long time for it; I have requested an invoice, and it had my personal data incorrect and I was told I would received a new one corrected in my email and I was sent again the incorrect one.

Dear Ana I. G., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the issues you encountered during your stay. We strive to maintain high standards, and it is concerning to hear about the quality of the breakfast and the inconvenience with your room door and lift service. Additionally, I regret the mistakes made on your invoice; accuracy in our communications is important to us. Your comments will be noted as we continuously seek to enhance our guest experience. Please feel free to email the details for the invoice, I will personally send the final bill - ca… Thank you for your understanding. Best regards, Carla Viegas Novotel London Bridge

Customer review rating 4.5/5

Sorin P. Families - Confirmed reviews ALL

For our first visit in London, Novotel was in acordance with our expectation.

Dear Sorin P., Thank you for your positive feedback. We are pleased to hear that your experience at Novotel London Bridge met your expectations during your first visit to London. We look forward to welcoming you back in the future. Best regards, Carla Viegas Novotel London Bridge

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Other web-users rate our hotel

  • 1,571 reviews 9.7/10 Location
  • 1,816 reviews 7.1/10 Room
  • 1,827 reviews 8.8/10 Service
  • 13 reviews 7.6/10 WiFi
  • 1,212 reviews 8.6/10 Breakfast
  • 733 reviews 7.9/10 Cleanliness
  • 466 reviews 9.1/10 Vibe
  • 276 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.