Novotel London Bridge Hotel 4 stars

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I like the location of this hotel as it is very close to Borough Market to enjoy eating and shopping. Also the staff & manager are very nice since after knowing that I missed the chance of free room upgrade due to high occupancy they agreed to give me complimentary breakfast for all 3 nights stay. The fitness club at the top floor is also fruitful equipped so I was happy to exercise en route my trip. Some disappointment also experienced. One night when I had some drinks in the hotel bar and asked for some nuts the serving lady told me that I can take some crisp which laid on the counter so I took some of them just to learn later that it not for free but expensively charged to my bill. Another thing is that the room is a bit too small and no any free bottle of water given in spite of high room rate and also the TV screen is out of order so I was not able to watch TV throughout my stay. Breakfast is rather satisfactory however if the hotel add more variety of food (such as oriental foods) it will be perfect. Check in was not a good experience for me as the hotel does not provide fast lane for ALL-Accor members and it's terrible because there was only one staff attending a long queue of guest. Check out was fine, some staff and Manager John mutually assisted me a lot of help until completed.

A wonderful stay in a beautiful hotel. The team are fantastic. Thanks to Oceane, Laetitia, Eric, Lucien and our best Lilli. There is our 4th time in London Bridge and not the last for shure.

Very warm welcome, wonderful service. Definitely will be staying again.

After initially turning up to the wrong Novotel ( Tower Bridge instead of London Bridge) our actual stay at this hotel was fantastic and we were very impressed with the whole check in process, staff were very welcoming and our room was very good. We really loved the fact we could have our young children in the same room as us ( a fold out bed was provided) The furnishings were lovely at the hotel and we were most impressed with the bar area/ check in and the breakfast area. Breakfast was impressive especially the fact that vegetarian sausages were already cooked and out with the cooked breakfast rather, as in a lot of hotels, where you have to ask for them or they don’t cater for vegetarians at all. Would definitely recommend this hotel to anyone and we would stay there ourselves again.

Novotel London Bridge is located at a good location ; not far from London Bridge Station and, in particular, just a few minutes walk to reach Borough Market where we can enjoy plenty of shopping and eating.

GREAT Welcome frome our arrival by Mrs Anjilla and great welcome to the restautant with Guillame , It was a good expereince to booked this hote to visit LONDON with my familly and friends during the hoidays christmas and new year 2020

Modern hotel, where we had a recently updated room. We used the hotel as a hub to explore London, and found it well based for that. Not sure why being able to see in to the bathroom from the be dis a good idea, even with the ability to apply a 'privacy' screen; and disappointed to see evidence of water ingress from one part of the shower partition in to the sleeping area. Surprised that, for an updated room, that the media hub did not work (no power, so could no use to charge devices or use Bluetooth speaker) and the landline telephone was in a poor state of repair.

Easy check in with friendly and professional staff. Nice modern, spacious and quiet room.

Plus points : Friendly staffs, decent breakfast , great location to London undergroud, access to Tesco supermarket and pharmacy Points for improvement : The food quality is par below. The room which I was darkish.Insufficient lighting. On top the bathroom glasses were transparent hence if you are with family it is very disturbing.

Very nice hotel, with a great bar. Staff were very helpful

Its was good experience but our room needs a new carpet. It almost looks dirty

1) They charged me wrongly. 2) They lost I bag, I am still awaiting for there reply. 3) Very poor service. 4) Room was very noisy because gym was just above our room. 5) We have half board reservation but they did not fulfill it.

Well located on the Southbank. Good facilities and clean room. Was busy at breakfast but was just before Christmas. Would definitely book again

Check in good, beds a bit hard for wife's liking. Cleaning lady woke us at 08.30? Large crowds at breakfast which overwhelmed the staff, understaffed. Shortages of cups, glasses and some foods. Staff doing their best Reception ladies totally over stretched, 2 ladies having to multi task for 3 or 4 peoples jobs. Phones, checking in and out, luggage , taxis etc etc. I have noticed lack of staffing in many Novotel's this year, properties looking dated and lacking investment.