Novotel London Bridge Hotel 4 stars

Room was of a good size for 3 people as the premium was booked. However disappointed with the lack of towels, water, cups in the room. Which we had to call every day to top it up. In addition , due to covid the hotel has removed the phones in the rooms which was very troublesome. I had an emergency once and had to go down all the way form level 5 to request for a doctor. One of the lady at the reception, Martina, was not helpful and cold too. The male (whose name i have forgotten) who checked us in was nice and accommodating.

Amazingly helpful and friendly, staff ..Beautiful views and relaxing settings. The hotel is perfectly situated for everything you need , whatever the occasion. Special thank you to Anjilla for your support and assistance , for making it a special birthday for my wife.

All the staff were very welcoming, exceptonally helpful and attentive at all times. We were very comfortable and felt very safe throughout our stay.

Not a great experience checking in as our adjoining rooms were not ready due to a late check-out. We have a 3 year old daughter who was in desperate need of a nap and it was a very stressful wait for the rooms to be ready. It was almost 4pm before we were given the keys.

Would prefer more empty cups, water and milk for 2 nights without having to ask. We’re given 2. Bed and shower excellent. Area near door and wardrobe v dark as unlit.

Everyone was polite and friendly. They made us feel welcome from the moment we arrived in the reception and the wonderful staff at the bar that went far and beyond to do everything they could to find a table so we could see the England football game. Extremely happy with the overall experience. Thank you everyone even so I don't know any names so I could mention. Thank you to the French manager at the bar

Stayed with friends to sample The Bermondsey Mile - excellent location for it, great rooms and a great breakfast.

From check in to check out the staff were professional and attentive

Lovely clean and very friendly helpful staff.

Very pleasant stay in useful location. Service throughout was excellent particularly the breakfast team.

Beds were uncomfortable for both of us, the excuse for air conditioning was pathetic especially as we were requested to leave the windows closed. Breakfast was lovely though and evening meals (if you wanted) were great too. Staff were very friendly and helpful and the hotel is in a great location for the Shard, Borough Market and Thames cruises etc.

Stayed 1 night for a theatre trip, hotel was easy to find with decent parking. The lady on reception was pleasant, friendly and helpful. We had a lunch booking at a restaurant, and a taxi was booked for us by reception. Room was spotless. Upon return in the evening, the bar and restaurant service was superb, and the food was excellent. Will definitely return

The staff was very welcoming, and went above the call of duty with a little birthday surprise message in my room, which was grateful in these difficult times. The hotel was perfect location for all the food delivery companies to get too

Good quality hotel, friendly staff, amazing breakfast, very central location. There were some delays during our arrival and some issues with the beds but the staff were very keen to help and gave us small gifts. The bedroom was small for a family of four, but overall a great stay and I would return.

Glad we booked this hotel for Christmas day after a 15 hour to London. Rooms were big for London and we were able to rest and re-charge before touring London. Great for families as the sofa bed comfortably sleeps 2 people. Breakfast was very good and free for children eating with paying adults. The hotel is also great for people wanting to visit Borough Market. It is only a few minutes walk to the market allowing you to explore before the bus loads of tourists arrive.