Novotel London Bridge Hotel 4 stars

My visit was just before the Covid19 lock down. It was very quiet. Staff were pleasant. My only gripe is that the sauna wasn’t on when I was in the wellness area at 16:00 after a long day of walking. However that’s all I’ve got to grumble about. Everything else was fine.

I was immediately recognised at reception as I had stayed at the hotel before and given a warm welcome. Check in was instantaneous and I was provided with a welcome drink. The hotel is very well appointed with warm, comfortable rooms and all of the staff were friendly and helpful.

We came after 14 a clock where we could check in but our room wasent ready. We had to wait 15 min before the room was ready which is okay. But a good service would have been that Novotel gave a coffe for me and my wife and cola for our kids in the bar which we payed for our self. Best regards Kenneth

Absolutely amazing made extra special for my son and they treated him like a vip, staff couldn’t be nicer best hotel we’ve stayed in so much so we’ll be back already planning !

We were very pleased to stay (as a small family) at this hotel. Location was superb, breakfast excellent and service first class. Thank you!

Pleasant staff, quiet room, ok dinner and breakfast

I enjoy staying at the Novotel as the location is perfect, the bar area and food is good and reception area is welcoming. The breakfast staff are very happy and always greet with a smile. The room cleaning staff need to ensure they knock the door before entering!!

Was not asked to leave a credit card on file upon check-in, which later resulted in me needing to either run downstairs to set it up, or to pay in cash if I wanted to order room service. While this is not the end of the world, I also asked to have someone investigate why my A/C as well as the option to Cast to the TV were not working. I was told someone would be stopping by the following day - but nothing was ever rectified, nor was I notified that anyone had even been in my room to investigate. Good hotel, just need to tighten up the service aspect...

The hotel was really nice and very welcoming. It’s well located and the London tower bridge is just 10 mins away from the hotel. A lot of things to do nearby and easy to get around. The room was very nice and clean.

Great location. Pleasantly surprised by the rooms. Lobby was beautiful. Bar menu limited but very tasty. 12.50 sterling for a glass of wine which I thought was quite expensive!!! But I would definitely go again and I would definitely recommend this hotel.

Good after room change

Really relaxing TV volume in room too low could not hear it!!! Duty manager called but not able to increase volume.

Overall we had a good experience , our first with Novotel hotels. There was one disappointment, we had a problem in the room with the shower. The drain was blocked and pushed up some unsavoury material from it on the sunday morning of our 3 night stay. We were told there was no one available to look at our room and we would have to move rooms. This was a huge inconvenience having to re pack our room for our final night. Surely it would have been easier to fix the problem. ? Certainly would have been easier on us. With that exception we were reasonably happy. If you would like to see the pictures of the shower feel free to email me and I can forward them to you.

Well located. Close to Tower Bridge and close to the underground tube station

We were fortunate to be selected as "Guest of the Day", meaning that the room we booked was upgraded to a suite, which was was spacious and very comfortable. All of the hotel staff we met were friendly, helpful and professional - I couldn't fault them at all. Even if we hadn't been upgraded I'm sure that the welcome and service would have been just as good. It was a memorable stay, even just for one night, and I would be very happy to stay there again.