Thank you for taking the time to leave a review. I am sorry to hear about the difficulties you experienced contacting the hotel and obtaining your receipt. Unfortunately, our telephone system is currently experiencing a fault. We use a PBX phone system, and a major component has failed. Regrettably, we are awaiting a replacement part before our phone lines can be fully restored. We appreciate the frustration this has caused and thank guests for their patience whilst the issue is resolved. In the meantime, the best way to contact the hotel is by email at h6…, and our team will be happy to assist with any enquiries. I have sent your invoice from our system and hope you have now received it successfully. Should you not receive it, please email us directly and we will be happy to resend it. Thank you again for your understanding, and I apologise for any inconvenience caused. Kind regards, Glen Anderson General Manager ibis Budget Manchester Salford Quays

Thank you so much for your wonderful 10/10! We’re delighted you enjoyed our location and found our team lovely and approachable. We’re especially pleased we could assist quickly when you needed to change rooms. We’ll also take your feedback about the sockets on board. We hope to welcome you back again soon! 😊 Kind regards, Jenn Reception Team Leader

Thank you for taking the time to share such detailed feedback. I’m genuinely sorry for the experience you had. We definitely have a higher standard than what you have described, and I’m sorry these issues soured your stay. When there is a cleanliness concern or broken equipment, we always encourage guests to speak with reception so we can address the issue and, where possible, offer a room change. Regarding the temperature, our hotel is equipped with an Air Handling Unit (AHU), which provides cooled air when the external temperature exceeds 21°C. It is not classified as full air conditioning. As the outside temperatures had recently dropped, the system was set to warming. Fans are available from reception upon request if additional cooling is needed. We appreciate that you were unhappy with your stay and with the service you received from our team, and it’s a real shame that we did not meet your expectations. If there is ever a next time, please let us know in advance and we will make sure your room is in its best possible shape for your stay. Kind regards, Jenn Reception Team Leader

Thank you for taking the time to share your feedback. We’re pleased you enjoyed our convenient location, but we’re sorry that the room and facilities fell short of expectations. Your comments regarding the TV, décor and bathroom space are appreciated and will be shared with the team. Kind regards, Jenn Reception Team Leader

Thank you so much for the fantastic 10/10! We’re delighted to hear you enjoyed your comfortable, clean room, our convenient location and the service from our team. Your kind feedback means a lot to us, and we hope to welcome you back again soon! 😊 Kind regards, Jenn Reception Team Leader

Thank you for taking the time to leave a review. I am delighted to hear that you received a warm and friendly welcome from the team and that you enjoyed a good night's sleep without being disturbed by noise from other rooms. Providing a comfortable stay and a great night's rest are two of our key priorities, so it is pleasing to know we got those aspects right. That said, I was very disappointed to read your comments regarding the cleanliness of your room. Regardless of whether we are a budget hotel, there is no excuse for a room being presented in anything less than a clean and acceptable condition. Based on your comments, it is clear that we fell short on this occasion. I would welcome the opportunity to review the photographs you mentioned, as this will allow me to investigate fully with both our housekeeping team and housekeeping contractor. Feedback such as yours is invaluable in helping us identify where standards have not been met and ensuring corrective action is taken. Thank you again for bringing this to my attention. Whilst I am pleased that you enjoyed the welcome and slept well, I sincerely apologise that the cleanliness of the room detracted from your overall experience. Kind regards, Glen Anderson General Manager

Thank you for sharing your feedback. We’re pleased to hear you enjoyed the Wi-Fi and found the check-out experience smooth. We’re sorry that some aspects of your stay, including the breakfast selection and check-in, didn’t fully meet your expectations. Your feedback is appreciated and will be shared with the team. Kind regards, Jenn Reception Team Leader

Thank you so much for your continued loyalty and for your wonderful 10/10! It’s always a pleasure to welcome you, and we’re delighted to hear that you continue to find our rooms clean and comfortable. We truly appreciate you choosing to stay with us every month! 😊 Kind regards, Jenn Reception Team Leader

Thank you for taking the time to leave such a positive review. I am delighted to hear that our location and value for money made us the ideal choice for your visit to The Lowry. It's also wonderful to know that you found our team friendly, professional, and welcoming throughout your stay. As an ibis Budget hotel, our aim is to provide clean, comfortable, and affordable accommodation, so I am pleased that you found the room comfortable and well suited to your overnight visit. Many guests appreciate our location, offering easy access to Manchester whilst being a little quieter than staying directly in the city centre. The best compliment of all is hearing that you have already booked two further stays with us. We truly appreciate your continued support and look forward to welcoming you back again very soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am pleased to hear that you found the hotel clean and that our location was ideal for your visit. As an ibis Budget hotel, our rooms are intentionally simple and designed to provide affordable accommodation in convenient locations. Whilst I appreciate that the room may have felt basic, I am glad that it met your needs for your overnight stay. With regard to pricing, hotel rates in Manchester can vary significantly depending on demand, local events, and occupancy levels. Whilst I appreciate your comments regarding breakfast, our room rates and breakfast charges are listed separately at the time of booking, allowing guests the flexibility to choose whether they wish to add our continental buffet breakfast. Thank you again for your feedback, and we hope to welcome you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am pleased to hear that you found our location convenient for attending the football match and that the nearby tram stop made getting around easy. As an ibis Budget hotel, our rooms are designed to be compact and functional, offering affordable accommodation in a convenient location. I am delighted to hear that despite their size, you found the room clean and the bed comfortable. Thank you again for your comments. We are pleased that you felt the hotel offered good value for money and hope to welcome you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager

Thank you for your kind words regarding your recent stay at ibis budget Manchester Salford Quays. We are pleased to hear that you found everything to your satisfaction. Your feedback is invaluable to us. Kind Regards Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you enjoyed your stay, found our location convenient, and that our team made a positive impression on you. Providing friendly service and a welcoming atmosphere is something we take great pride in. Thank you again for your kind comments. We hope to have the pleasure of welcoming you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave such a positive review. I am delighted to hear that you enjoyed a clean, comfortable, and straightforward stay with us. It's particularly pleasing to know that you found our team polite and that the parking process was easy and convenient. As a budget hotel, our aim is to provide great value accommodation with the facilities guests need for a comfortable stay, so it is wonderful to hear that we met your expectations. Thank you again for your kind comments. We hope to welcome you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you received a friendly welcome from our team and that you found the service efficient and swift. Providing a warm welcome and making the check-in process as smooth as possible are key priorities for us, so it's wonderful to know this was reflected in your experience. We appreciate your kind comments and hope to welcome you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am pleased to hear that you found our reception area tidy and welcoming. I was, however, disappointed to read your comments regarding the corridor and carpets. Whilst our carpets are professionally cleaned as part of our maintenance programme, some older stains can unfortunately become permanent despite regular cleaning efforts. We recognise that certain areas are beginning to show their age, and we are hopeful of commencing a programme of corridor carpet replacement later this year as part of our ongoing investment in the hotel. As an ibis Budget hotel, our rooms are intentionally simple and functional, focusing on providing a comfortable night's sleep in a convenient location rather than extensive facilities. The room layout and amenities are reflected in the photographs and descriptions available prior to booking, although I appreciate that this style of accommodation may not suit everyone's preferences. With regard to pricing, hotel rates in Manchester vary considerably depending on demand, occupancy levels, and local events. We continually monitor our rates to ensure they remain competitive within the market. Thank you again for your feedback. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you found our location convenient, whether visiting Old Trafford or travelling around Manchester using the nearby tram services. Our excellent transport links are something many of our guests appreciate. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you found our team helpful and friendly throughout your stay. Providing a warm welcome and excellent customer service is something we take great pride in, so it's wonderful to know that our staff helped make your time with us so pleasant. Thank you again for your kind comments. I will be sure to share them with the team, who will be delighted to receive your feedback. We look forward to welcoming you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am pleased to hear that this was the only issue you encountered during your stay. I am sorry to learn that the soap dispenser nozzle had been positioned towards the wall, making it difficult to use whilst showering. This is certainly not how it should be presented, and I will ask our housekeeping team to check the positioning of dispensers during room servicing to ensure they are correctly aligned for future guests. Thank you for bringing this to our attention, and we hope to welcome you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager