ibis budget Manchester Salford Quays 2 stars

Greatly disappointing, 1) having to pay for parking, 2) no heating, 3) surprisingly small bedroom, 4) TV not working, no connection, then no sound,

I stayed for 9 nights whilst working in Salford Quays. Was told on arrival that the heating wasn't working and wouldn't be working for my whole stay. Not ideal on the coldest week of the year.

The staffs are friendly,well equipped and accommodating,very neat environment.

Terrible. My room room was grubby and has no heating. To top it off I found blood on the floor, had to move room and spent an hour outside due to a fire alarm. Not the best experience with my 8 year old son the night before a funeral. I would have changed hotels were it not late in the evening. The staff were apologetic and tried to help as much as they could. But overall I did not feel comfortable staying any longer than I had to.

I Was handed an electric heater on check in. The whole hotel was freezing, had an awful nights sleep and left as early as I possibly could. I would not recommend nor will I be returning. Ever.

Hotel was immaculately clean, staff were great. However, the heating wasn't working, and it was -2 degrees outside! They did tell me at reception, and gave me a heater, but the heater didn't heat the room. The duvet was wafer thin too, so I had 2 very cold nights!!

Room was freezing. Nothing was clear what to do. Staff seemed not to care. Wouldn’t stay again.

Appalling.... I had booked my stay online many days beforehand and had specified that I would arrive after 11 pm. Upon arrival and after the receptionist had completed the paperwork and taken my payment, he informed me that the heating in the hotel was not working and then proceeded to reach underneath his desk and presented me with a pathetic electric heater. Due to the lateness of the hour I had no choice but to stay in the room which was as cold as ice because the temperature outside that night was -2°. After a completely sleepless night shivering in my cold damp bed and unable to use the heater as it was so noisy and of course unsafe To leave on during the night, I returned to reception the next morning and complained and was eventually offered a full refund. Why oh why does accor hotels Not inform potential guests about this problem at the hotel at the point of booking? I now know (Having spoken to colleagues who have also stayed there recently) that the heating at that particular hotel, Manchester Salford Quays, has been broken for some time so it seems unbelievable that guests cannot be Informed about it as they are booking. I am an Accor hotels club member and I will do my utmost in future to use their establishments as little as possible. Kevin b.

100% happy from check in to check out,really nice staff

I found myself in Manchester at a moment's notice to support a family member in bereavement. Having my dog along, I was happy to be welcomed to Ibis Budget Salford Quays. The staff were lovely, the room was basic but comfortable and although the heating was broken, I was provided with a portable heater. All the necessary Covid safety measures were in place and I felt safe. I would stay again for sure.

I did have a partially good stay because there was no heating in the room so had to get a hand heater from the reception which couldn’t go round the whole room but other than that it was ok

Had a lovely stay at the ibis Salford Quays, on behalf of myself and my daughter we would like to thank the staff for accommodating us in the current circumstances, our stay was essential, the room was immaculately clean, the lady on the phone that helped with our booking was very helpful, also, Sergio & Evra, staff at the desk were really nice and very helpful and really made our stay as easy as possible, I will look forward to staying again in the future.

As a gold card business user, pre pandemic I was a regular user of this hotel, along with my carer and her son On this occasion I was met by a bad mannered arrogant and rather nasty member of staff, who made us feel extremely unwanted. Upon entering our room we discovered there was no heating on a night where the temp dropped well below zero, The room was not clean, the bedding was damp and clammy. Upon entering the bathroom I found the tap was not secured to the sink, and the sink was not secured to the wall.

Perfect

No problem staff great very helpful