Thank you for taking the time to leave such a positive review. I am delighted to hear that you found the hotel clean, comfortable, and good value for money. As an ibis Budget hotel, our aim is to provide simple, practical accommodation without unnecessary frills, so it is wonderful to know that we delivered exactly what you were looking for. Your comment that the hotel "does exactly what it says on the tin" is particularly appreciated, as that is precisely the experience we strive to provide. Thank you again for your kind feedback. We hope to welcome you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you found the room clean, the bed comfortable, and our team helpful during your stay. I also appreciate your feedback regarding the air conditioning. The hotel operates a central ventilation and climate control system, and I will ensure your comments are passed to our Maintenance team so that the vents and filters can be checked and cleaned if required. Thank you again for your feedback. We hope to welcome you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager

Thank you for taking the time to share your feedback. I am pleased to hear that you found our location convenient and that the hotel provided a place to rest during your visit. However, I was disappointed to read that you felt the room did not meet your expectations. As an ibis budget hotel, our rooms are designed to provide simple, functional, and affordable accommodation. Whilst we appreciate this style may not suit everyone's preferences, we are sorry that you felt the room was too basic. We value all guest feedback and will take your comments into consideration as we continue to look for ways to improve the guest experience. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays Trafford Road Hotel

Thank you for taking the time to share your feedback. I was disappointed to read your review, particularly as you only spoke to the assistant manager yesterday regarding your concerns and I believed you had reached a reasonable resolution. I fully appreciate that your primary reason for choosing the hotel was to enjoy a quiet and restful half-term break with your family. Whilst we employ two security officers and our team carries out regular floor walks throughout the night, we also rely on guests informing us when issues arise so that we have the opportunity to intervene and resolve them at the time. Whilst we certainly do not expect guests to come down to Reception in person, we provide multiple reporting options for convenience, including QR codes located throughout the hotel, and guests are also welcome to contact Reception directly from their mobile phones. As you rightly noted, many hotels, including ours, no longer provide internal room telephones. I was also sorry to read that you felt the response from Reception was unsympathetic. Whilst we do encourage guests to report issues as they occur, this is simply because it gives us the best opportunity to investigate and take action immediately, not because we seek to place responsibility on the guest. Given that we discussed these matters only yesterday and that a resolution was offered, I must admit that the review was disappointing to read. Nevertheless, I appreciate you taking the time to share your perspective, and your comments will be reviewed with the team as part of our ongoing efforts to improve the guest experience. Kind regards, Glen Anderson General Manager ibis Budget Manchester Salford Quays

Thank you for taking the time to leave a review. I am delighted to hear that you enjoyed a comfortable stay with us and that both the check-in and check-out processes were quick and easy. Providing a smooth and hassle-free experience for our guests is something we strive for, so it is wonderful to know we achieved that during your visit. Thank you again for your kind feedback. We hope to welcome you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to share your feedback. I am pleased to hear that you found the room clean and that the facilities met your needs. However, I was sorry to learn that certain aspects of your stay did not meet your expectations. Our air conditioning system operates through a centrally controlled HVAC system, although guests can adjust the temperature within a limited range from the in-room controls. I appreciate that this may not have been immediately apparent, and I am pleased that you were able to find a comfortable solution by opening the window. I was also disappointed to read your comments regarding the pillows and the air conditioning filter. Guest comfort is extremely important to us, and I have shared your feedback with both our housekeeping and maintenance teams so that these matters can be reviewed and addressed. Thank you once again for your balanced and constructive feedback. We value your comments and hope to welcome you back to ibis budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays Trafford Road Hotel

Thank you for taking the time to leave such a fantastic review. I am absolutely delighted to read your comments and to hear that this is your second stay with us this year whilst visiting your sons in Manchester. There is no greater compliment than guests choosing to return, and I am thrilled that we have become your hotel of choice. Your kind words regarding our team are especially appreciated. Providing genuine hospitality and going above and beyond for our guests is something we take great pride in, and I am pleased that the team were able to assist when you experienced problems with your car. It is also wonderful to hear that you found your room spotless and accessible, and that the facilities met your needs throughout your stay. As accessibility is particularly important for disabled guests, I am delighted that you experienced no issues with the lift and found the hotel comfortable and convenient. I am also pleased that you enjoyed our complimentary hot drinks, which are always popular with guests looking to relax and unwind. Thank you once again for your wonderful feedback. I will ensure your comments are shared with the entire team, who will be delighted to know they helped make your stay so enjoyable. We look forward to welcoming you back many more times when you next visit your sons in Manchester. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays Trafford Road Hotel

Thank you for taking the time to leave such a wonderful review. I am delighted to hear that you enjoyed your stay and found our location convenient for attending your concert, with plenty of food and shopping options within walking distance. It is also great to know that you found the parking facilities useful and the rooms clean and good value for money. Your kind comments about our team are especially appreciated. Providing a friendly and welcoming experience is something we take great pride in, and I will be sure to share your feedback with the staff. I am also pleased that you enjoyed our leisure facilities, bar area, and 24/7 pizza offering. It's fantastic to hear that these added to your overall experience. Thank you once again for your lovely review. We look forward to welcoming you back to ibis budget Manchester Salford Quays in the near future. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays Trafford Road Hotel

Thank you for taking the time to leave such a balanced review. I am delighted to hear that you enjoyed your stay, found the room clean, and appreciated the enthusiasm and friendliness of our team. Providing a warm welcome and positive guest experience is something we take great pride in, so your kind comments will be shared with the staff. As an ibis Budget hotel, our rooms are intentionally simple and functional, and I am pleased that they met your needs overall. I also appreciate your comments regarding pricing. Hotel rates in Manchester can fluctuate significantly depending on demand, major events, and sporting fixtures. With Manchester United playing at Anfield the following day, demand across the city was particularly high, which inevitably impacts room rates. Whilst I understand this affected your perception of value, I am pleased that you still had a good overall stay. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to ibis Budget Manchester Salford Quays in the future. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you found the hotel very clean, enjoyed our location, and found our team helpful during your stay. Providing a clean, comfortable environment alongside friendly service is something we take great pride in, so your comments will be greatly appreciated by the team. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am sorry to hear that you did not enjoy your stay with us. Unfortunately, as no further comments were provided, it is difficult for me to understand where we fell short of your expectations or identify any specific areas for improvement. Guest feedback is extremely valuable to us, and I would welcome any additional comments you may wish to share. Thank you for choosing to stay with us, and I hope we may have the opportunity to welcome you back in the future. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I was sorry to learn that several aspects of your stay did not meet your expectations. With regard to the shower area, the layout of our rooms is a standard feature of the ibis Budget brand and is clearly shown in the room photographs prior to booking. Whilst I appreciate that this arrangement may not suit all guests, many travellers choose our hotel for its value and convenient location. Regarding housekeeping, room cleaning is available on request for stayover guests, in line with our environmental commitments and brand standards. Our Reception team is always happy to arrange this when required. As an ibis Budget hotel, our rooms are designed to be compact and functional. Features such as limited storage, a single chair, and open hanging space rather than a wardrobe are all part of the room design and help us provide affordable accommodation in a convenient location. I was also sorry to read your comments regarding noise. Whilst we make every effort to provide a comfortable environment, occasional noise from neighbouring rooms or guests can unfortunately occur. Thank you again for your feedback. We appreciate you taking the time to share your experience. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave such a lovely review. I am delighted to hear that you found the hotel very clean, enjoyed our breakfast selection, and felt comfortable recommending us to others. As an ibis Budget hotel, we strive to provide great value, friendly service, and a welcoming environment, so it is wonderful to know we met your expectations. Your kind comments are greatly appreciated and will be shared with the team. We look forward to welcoming you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you enjoyed your stay and found the room comfortable. As an ibis Budget hotel, our rooms are designed to make efficient use of space, and I'm pleased to hear that the layout worked well for you during your three-night stay. Thank you also for highlighting the bathroom configuration. The separate toilet, shower, and sink layout is a standard feature of the ibis Budget brand and is designed to maximise the available space whilst keeping the rooms affordable and functional. We truly appreciate your kind comments and are pleased that you found the hotel comfortable overall. We hope to welcome you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave a review. I am delighted to hear that you found the hotel clean and that our team were friendly and helpful throughout your stay. Providing a warm welcome, excellent service, and a comfortable environment for our guests is something we take great pride in. Thank you again for your kind comments. We hope to welcome you back to ibis Budget Manchester Salford Quays again soon. Kind regards, Glen Anderson General Manager

Thank you for taking the time to leave such a detailed review. I am pleased to hear that you enjoyed our location and found it convenient for the tram, local shops, and restaurants. Salford Quays is a fantastic area to stay in, and it's great to know this was a positive aspect of your visit. I was, however, disappointed to read that other aspects of your stay did not meet your expectations. As an ibis Budget hotel, our rooms are intentionally compact and functional, and the room layouts, including the open-plan sink and compact bathroom facilities, are reflected in the photographs and descriptions available prior to booking. Whilst I appreciate that this style may not suit everyone's preferences, it is consistent with the ibis Budget concept. I was sorry to read your comments regarding the smell of cigarette smoke in your room. Had this been reported during your stay, I would have expected our team to investigate thoroughly and, where appropriate, offer an alternative room subject to availability. I apologise if you felt your concerns were not adequately addressed. With regard to breakfast, I would respectfully disagree with your assessment. Our continental buffet breakfast is clearly advertised and includes a selection of pastries, breads, cereals, fruit, yoghurt, cheeses, meats, juices, and hot beverages. At £9 per person, guests are able to make unlimited visits to the buffet throughout service, and many guests feel it offers excellent value for money. Regarding parking, the hotel does not own or operate the car park, and spaces are available on a first-come, first-served basis. During busy weekends and event periods, demand can be particularly high and availability may become limited. Where the car park reaches capacity, our team will always endeavour to direct guests to alternative nearby parking options. Whilst I appreciate that we did not meet your expectations on this occasion, I thank you for sharing your feedback. Comments such as these help us identify areas where we can improve. Kind regards, Glen Anderson General Manager

Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. As an ibis budget hotel, our rooms are designed to provide simple, functional accommodation at an affordable price point. For this reason, amenities such as slippers and complimentary toiletries are not provided as standard. I would also like to clarify that we do not carry out room refreshes on one-night stays. If you are referring to air freshener, whilst our team can spray a room upon request where available, we are unable to provide air freshener directly to guests. I am sorry that you felt the room allocated was too small for your needs. Our triple rooms are designed to accommodate up to three guests; however, as a budget hotel, the rooms are compact in design and may not suit all travellers' preferences. Whilst I am disappointed to learn that your experience was not a positive one, I appreciate you taking the time to share your comments as they help us review and improve our guest experience. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays

Thank you for your feedback. I am sorry to hear about your experience regarding the parking charge notice. Unfortunately, basic human error can occasionally occur when entering a vehicle registration number or selecting the duration of stay on the parking system. In many cases, parking charges are issued as a result of an incorrect registration being entered or the wrong number of nights being selected during the payment process. If you have not already done so, please email the hotel directly with a copy of the parking charge notice and your parking payment receipt. Provided we can verify that payment was made for your stay, we will be happy to contact the parking operator and request that the charge be cancelled. We appreciate that receiving a parking charge can be frustrating, and we will do our best to assist in resolving the matter for you. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays

Thank you for taking the time to leave such a detailed review. I am delighted to hear that you found our reception team friendly, helpful and efficient, and that you enjoyed a comfortable and peaceful night's sleep. It is also wonderful to know that you liked the hotel enough on a previous visit to choose to stay with us again. I appreciate your comments regarding travel from Manchester Airport. Whilst we are fortunate to be located directly opposite Salford Quays tram stop, journey times can sometimes be longer than expected depending on the route taken. I am pleased that your adapted room was comfortable for your short stay and that you were able to enjoy a nightcap from our 24-hour bar before settling in for the evening. Most importantly, I am thrilled to hear that you have already booked to stay with us again during your visit to The Lowry next year. We look forward to welcoming you back and providing another enjoyable stay. Kind regards, Glen Anderson General Manager ibis budget Manchester Salford Quays