Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 871 reviews

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Novotel Birmingham Centre - Image 1
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70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

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Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Birmingham

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  871 reviews

TripAdvisor Rating  4.0/5  2,526 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Robert T. Couples - Confirmed reviews ALL

Having stayed a number of times previously I am obviously happy with the location and general comfort of the hotel. However, on this occasion the following matters were disappointing and will affect whether I look elsewhere for my Birmingham stays in the future: 1) The car parking is inordinately expensive and the lack of any discount for hotel residents is short sighted. Some recognition of having used the hotel by providing a discount code would help greatly. 2) the attention to detail in room servicing is abysmal and shows a total lack of management oversight. The extractor outlets were caked in old dust; the shower tray outlet was very slow due to hair build up which had clearly not been cleaned for a long time; on two occasions decaffeinated capsules had to be requested for the coffee machine and no milk sachets were left. The latter may seem minor matters but point to lackadaisical approach to detail in customers comfort and care which then soon extends to the general careless attitude throughout all the customer facing staff which was more evident on this occasion than previously.

Dear Robert T., Thank you for your feedback regarding your recent stay at Novotel Birmingham Centre. We are pleased to hear that you appreciate our location and the general comfort of our hotel, as we strive to provide an enjoyable experience for our guests. However, I regret to learn about your concerns regarding the parking fees. While we understand that parking costs can be a point of contention, we currently do not offer discounts for hotel residents. Your suggestion for a discount code is noted and will be considered for future discussions. Additionally, I sincerely apologize for the oversight you experienced in room servicing. Cleanliness and attention to detail are paramount to us, and I will ensure that your comments regarding the room conditions and amenities are shared with our housekeeping team for their review. We aim to uphold high standards of service and appreciate your input, as it helps us to improve. Thank you again for your feedback, and we hope to welcome you back in the future. Warm Regards, Harpreet Sian General Manager

Customer review rating 4.0/5

William M. Business - Confirmed reviews ALL

Reception was a wait, Heating in room not working, apart from that all ok.

Dear William M., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location. I apologize for the inconvenience you experienced at reception and with the heating in your room. Your comments will certainly be taken into consideration as we continually strive to improve our guest experience. Warm Regards, Harpreet Sian General Manager

Afternoon tea

TripAdvisor rating 5.0/5

skworton1980 TripAdvisor review

Good atmosphere, very good service and great tasting afternoon tea, would definitely recommend. Cater for vegetarians and vegans

Dear Guest, Thank you so much for your kind words! We’re delighted to hear you enjoyed the atmosphere, service, and our afternoon tea. We’re also glad you appreciated our vegetarian and vegan options. We look forward to welcoming you back soon! Kind Regards, Harpreet Sian

Great food and lovely team

TripAdvisor rating 5.0/5

BoardingPass647369 TripAdvisor review

As a guest, I understand that internal issues may not be my concern, but I felt the need to comment on something I witnessed during breakfast on January 3rd. A man, accompanied by his family and appearing to be of Muslim background, spoke to a male staff member (wearing a tie and with a white beard) in a very inappropriate manner. Despite this, both he and the female staff member present remained attentive, respectful, and professional throughout the entire breakfast service. I believe they deserve recognition for handling the situation with calm and dignity.

Dear Guest, Thank you for taking the time to share your experience and observations. We sincerely appreciate your recognition of our team’s professionalism during a challenging situation. Our staff strive to provide attentive and respectful service at all times, and it is heartening to hear their efforts were noticed. We will be sure to pass on your kind words to them - they will be greatly encouraged by your feedback. Kind Regards, Harpreet Sian

Wonderful Afternoon Tea Experience

TripAdvisor rating 5.0/5

Happiness770073 TripAdvisor review

Great choice of food and drinks included in the afternoon tea. Plus the staff were so polite and attentive, making sure everything was perfect, as it was. Would definitely recommend the Novotel Atfernoon Tea

Dear Happiness770073, Thank you for your kind words regarding your afternoon tea experience at our hotel. We are delighted to hear that you enjoyed the food and drinks, and that our staff met your expectations with their attentiveness. Your recommendation is greatly appreciated. Warm Regards, Harpreet Sian General Manager

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Other web-users rate our hotel

  • 1,310 reviews 8.8/10 Location
  • 1,735 reviews 5.9/10 Room
  • 1,568 reviews 9.1/10 Service
  • 25 reviews 8/10 WiFi
  • 919 reviews 6/10 Comfort
  • 681 reviews 6.6/10 Cleanliness
  • 657 reviews 8.9/10 Breakfast
  • 495 reviews 5.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.