Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 873 reviews

Best price
guarantee
Novotel Birmingham Centre - Image 1
Novotel Birmingham Centre - Image 2
Novotel Birmingham Centre - Image 3
Novotel Birmingham Centre - Image 4
70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed and a sofa bed

Photo out of - Superior Room with 1 double bed and a sofa bed

Enjoy modern decor and ergonomic comfort: Queen bed, en suite bath or shower, sofa bed , flexible work area, LED 55' TV and Free Wifi access. Hair dryer, iron, laptop safe, minibar, tea/coffee, Nespresso coffee machine, bathrobe, slippers and amenities a

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
See availabilities

An experience combining relaxation and focus. Our executive room treats you like a VIP: Free WI-FI, Nespresso coffee machine, luxury bathrobe, slippers and amenities and bottled water. Max 2 adults

Max. number of persons
3

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible Room with 1 Queen size bed. Free WIFI, safe, coffee & tea making facilities and walk in shower. Alarm cords, bathroom grab rail and audible and visual or vibrating fire alarms on request.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 148 rooms
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • 148 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Desk equipment available

  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area

Well-being

IN BALANCE by Novotel

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 21.49 € 18 GBP Per day
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Accessible parking

Gourmet Bar Birmingham

Photo out of - Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Capacity
130
Accessibility
Accessible service
B1 2HT Birmingham, United Kingdom
Telephone +44 121 643 2000
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Credit card

Accommodate food

  • Children menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  873 reviews

Customer review rating 4.0/5

Natalie W. Families - Confirmed reviews ALL

Dear Natalie W., Thank you for sharing your positive experience at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient for the Arena. Your feedback regarding the towel placement is appreciated; we aim to ensure that all amenities are easily accessible. We will take your comments into consideration for future improvements. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Samantha C. Families - Confirmed reviews ALL

Dear Samantha c., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the quality of our hotel. We strive to provide our guests with an exceptional experience, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Sincerely George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Samantha L. Friends - Confirmed reviews ALL

Dear Samantha L., Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you enjoyed our customer service and found our location to be ideal. Our team takes great pride in providing assistance to our guests, and it is rewarding to know that their efforts contributed to your positive experience. We look forward to welcoming you back in the future. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Phil C. Friends - Confirmed reviews ALL

Dear Phil C., Thank you for your positive feedback regarding your recent stay at Novotel Birmingham Centre. We are pleased to hear that you found our hotel to be great. Your observation about the limited power sockets in the room has been noted, and we appreciate your constructive input as it helps us to enhance our guest experience. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 1.0/5

Terri S. Families - Confirmed reviews ALL

Dear Natalie W., Thank you for sharing your positive experience at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient for the Arena. Your feedback regarding the towel placement is appreciated; we aim to ensure that all amenities are easily accessible. We will take your comments into consideration for future improvements. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Samantha C. Families - Confirmed reviews ALL

Great

Dear Samantha c., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the quality of our hotel. We strive to provide our guests with an exceptional experience, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Sincerely George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Samantha L. Friends - Confirmed reviews ALL

Lovely hotel Very helpful staff Perfect location

Dear Samantha L., Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you enjoyed our customer service and found our location to be ideal. Our team takes great pride in providing assistance to our guests, and it is rewarding to know that their efforts contributed to your positive experience. We look forward to welcoming you back in the future. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Phil C. Friends - Confirmed reviews ALL

Only fault we found is the absent of power sockets. only one socket near bed for 3 adults to charge phones

Dear Phil C., Thank you for your positive feedback regarding your recent stay at Novotel Birmingham Centre. We are pleased to hear that you found our hotel to be great. Your observation about the limited power sockets in the room has been noted, and we appreciate your constructive input as it helps us to enhance our guest experience. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 1.0/5

Terri S. Families - Confirmed reviews ALL

The rooms have no air-conditioning. Its city centre located with no double glazing so the outside noise made it impossible to sleep. The beds were hard. The pillows were hard. The room was worn with stained dirty carpets. When we mentioned this on the first of 2 nights, commenting that we would have left but it was a family event on the second night, I was just given a card to email. I asked to speak to a manager and was told there wasn't one on a weekend. At checkout I made the same comments and asked for a room I had booked for Nov(non-cancellable) to be cancelled, which was done as a gesture of goodwill. This phrasing only makes the situation worse. I would never stay again and probably not user Acor again either.

Customer review rating 1.0/5

Kathryn K. Business - Confirmed reviews ALL

I was told to wait in the lobby to check in while my reservation - through a third party - was checked as it wasn’t on your system. I was sat there over an hour! Even though I had shown email confirmation, had a room booked separately for the next night (so was not going anywhere) and there were several other reservations for the same event. It seemed rather extreme to be forced to wait so long after a long journey when it was clear that I had a reservation. It wasn’t even prepaid so that wasn’t the issue - I paid for the room. Surely I could have got my room and it could have been sorted out between the hotel and the conference booking company without me sitting there on my own waiting for a decision.

Customer review rating 2.0/5

Yiannis K. O. Business - Confirmed reviews ALL

Was not recognised a silver member and did not receive the benefits. Yes there was a double booking by error, however i showed the receptionist that checked me in my reservetion through my app and the reference number.

Dear Guest, Thank you for your feedback regarding your recent stay. I sincerely apologize for the oversight concerning your membership recognition and the booking issue. We value our members greatly and appreciate your understanding in this matter. Warm Regards, Harpreet Sian General Manager

Customer review rating 3.0/5

Susan K. Families - Confirmed reviews ALL

£270 for a double room only , no breakfast for 1 night Receptionist was welcoming, helpful and pleasant The room facilities bed ,bathroom ,shower toilet ,furnishings were all very clean and this was a positive but the decor was a little dated & lighting could be better The bed was comfortable The toilet was separate to bathroom ,without its own handwashing facility ,therefore one had to leave the toilet to go into the adjacent bathroom to wash ones hands which I believe is less than sanitary in 2026 . The room fridge did not work properly There was a small kettle which was clean and literally 1 sachet each of coffee and only 1 Breakfast tea between 2 ,with enough milk for 1 hot drink each No biscuit or snack at all No small toiletries for use at the sink if one didnt want to shower We all want to reduce waste but for this price this seems simply too frugal , looks penny pinching & unwelcoming I’m sure I could have contacted reception and requested more provisions but the impression is somewhat miserly. I was disappointed as a long term Accor app user and member

Customer review rating 4.5/5

Christopher S. Solo - Confirmed reviews ALL

I had a great stay. I was even given a complimentary upgrade. The staff were very friendly, welcoming and professional. The room was clean and quiet. The bed was comfortable and I had a good sleep. The food both at dinner was excellent and very tasty. There were a number of issues which if acted upon would have made my stay a 10. These were; 1. Its good having a separate toilet and bathroom but some antiseptic wash in the toilet would be useful - that way you're not having to open 2 doors to wash your hands. 2. It's difficult to close the door when leaving the room without banging it. 3. This is personal choice but Clipper tea bags are not very nice 4. The breakfast staff need to be quicker at replacing empty cooked items. None of the above are enough to prevent me from staying here again but they would make my stay a 10/10

Dear Christopher S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you enjoyed your experience and appreciated the complimentary upgrade, as well as our friendly and professional staff. It is wonderful to know that you found your room clean and quiet, and that you had a restful sleep in our comfortable bed. Additionally, we are pleased that you found our dinner offerings to be excellent and tasty. We also value your constructive suggestions, as they play a crucial role in helping us enhance the guest experience. Regarding your comment about the necessity of antiseptic wash in the restroom, we appreciate this insight and will consider it for future improvements. We understand the importance of convenience in facilities, and your feedback is invaluable in guiding potential enhancements. Your observation about the door closure is noted, and we will assess this matter to ensure ease of access for our guests. Concerning the tea selection, we always strive to provide options that cater to diverse tastes and preferences, and your input will be taken into account as we review our offerings. Finally, we acknowledge your suggestion regarding the breakfast service staff. While we cannot promise immediate changes, we will certainly discuss your feedback with our team to ensure a more efficient service during breakfast hours. We are grateful for your positive remarks and look forward to welcoming you back for another stay. It is our goal to achieve a perfect experience for each of our guests. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Tony D. Families - Confirmed reviews ALL

Last check-in great upgraded room. Choice of drinks with my car matches. Friendly front desk and cleaning staff perfect location for our needs. Everything worked.

Dear Tony D., Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you appreciated our prime location, as well as the upgrade to your room and the friendly service from our team. It is always rewarding to know that our guests find everything to their satisfaction. We look forward to welcoming you back in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.5/5

Spanchak S. Business - Confirmed reviews ALL

Friendly staff, pleasant lobby, very good breakfast, but the rooms were dated feeling and very clunky - the toilet was separated from the rest of the bathroom, with a door that swung heavily and quickly. There were also a lack of charging points/plugs

Dear S. Spanchak, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, friendly staff, pleasant lobby, and breakfast offerings. However, we regret that the condition of your room did not meet your expectations, particularly regarding the bathroom layout and charging points. Your comments will be noted for our ongoing assessment of guest facilities. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

James D. Business - Confirmed reviews ALL

Excellent all round

Dear James D., Thank you for taking the time to share your positive experience at Novotel Birmingham Centre. We are delighted to hear that you appreciated our parking facilities, convenient location, and the cleanliness of our hotel. It is also gratifying to know that our staff contributed to your enjoyable stay with their friendly service. We look forward to welcoming you back in the future. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 2.0/5

Ismail K. Couples - Confirmed reviews ALL

As someone who works at a 5-star Accor hotel partner in London — referred to by some as the "Rolex of Hotels" — you'd think I'd be hard to impress. Yet, my favourite hotel experience in London so far was with the Novotel in Waterloo. So it's such a shame that my experience at this particular hotel was my worst in the UK to date. I arrived at approximately 12 am for an early check-in. I was given an "upgrade," but the room was identical to the photos of the room I had originally booked. The AC wasn't working — unacceptable for a 4-star hotel. The engineer offered a heater, which I agreed to, but it never arrived. The TV had plug-in options listed on the menu, yet both HDMI 1 and 2 were inaccessible. The outlets by the window used classic red and white cables, which I'm not sure anyone still uses today. I asked reception whether I could plug my console into the TV, and they were unsure. Reception should know the product they're selling and be able to advise on something as basic as plugging into the TV system. Despite booking a room for two, only one towel was provided — the second had to be requested. On a positive note, I'd like to thank Jullet for her professionalism and truly Heartist hospitality!

Dear Ismail K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Birmingham Centre. I am genuinely sorry to learn that your experience did not meet the high standards we strive to uphold. I appreciate your comments regarding the early check-in and the room upgrade, and I regret that the air conditioning was not functioning properly during your visit. It is certainly our intention to provide a comfortable environment for all our guests, and I understand the inconvenience this has caused. I will ensure that your concerns about the TV accessibility and the towel provision are addressed with our team. I am pleased to hear that Jullet made a positive impression on you with her service. We value our staff’s commitment to hospitality, and I will personally commend her for her efforts. Thank you once again for your insights, and I hope we may have the opportunity to welcome you back in the future, where we can provide you with a stay that reflects our commitment to excellence. Warm Regards, Harpreet Sian General Manager

Customer review rating 3.0/5

Gemma C. Couples - Confirmed reviews ALL

Very close to clubs so noise at night was inevitable. The downstairs was well decorated and the breakfast was excellent. However, upstairs did not match. The rooms are very basic and no overly clean. We were moved to another room after complaining about the stains and dirt. The next room was better but definitely not as good as hoped for.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and enjoyed the breakfast offerings. However, we regret that your experience with the cleanliness of the rooms did not meet your expectations. Our housekeeping team strives to maintain high standards, and your comments will be reviewed to enhance our service. We appreciate your understanding and hope to provide you with a better experience in the future. Warm Regards, Harpreet Sian General Manager

Customer review rating 0.5/5

Maida S. Couples - Confirmed reviews ALL

Hello, during our stay, we discovered a rat/mouse in the room, which caused us significant distress and made us feel extremely uncomfortable and unable to relax. A hotel room should provide a clean, safe and hygienic environment where guests can feel comfortable. Unfortunately, this experience fell well below our expectations. The presence of a rodent in our room was unacceptable, and we no longer felt comfortable staying there. As a result, we felt we had no choice but to leave. This incident significantly disrupted our stay and left us feeling disappointed, particularly as we had paid for accommodation expecting a reasonable standard of cleanliness and comfort. I would appreciate it if you could investigate this matter properly and provide a suitable resolution. Given the circumstances, I believe a refund for the affected stay would be a fair and reasonable outcome.

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the situation described caused you concern and discomfort during your stay. We take all guest feedback seriously and acted promptly to look into the matter. Following your report, we carried out checks and contacted our pest control provider for advice and appropriate precautionary measures. Our checks did not identify any evidence of rodent activity at the time of inspection. We appreciate you bringing your concerns to our attention and remain committed to maintaining a clean, comfortable and welcoming environment for all our guests. Kind Regards, Harpreet Sian General Manager

Customer review rating 5.0/5

Owen M. Couples - Confirmed reviews ALL

Novotel Centre is in a great location, hotel itself is well maintained and well appointed, staff are very attentive.

Dear Owen M., Thank you for your positive feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you enjoyed our prime location and appreciated the upkeep of our facilities. Our team takes pride in delivering attentive service, and your kind words will certainly motivate them further. We look forward to welcoming you back in the future. Kind regards George Front Office Manager

Customer review rating 5.0/5

Michelle M. Families - Confirmed reviews ALL

Hotel is clean and comfortable, I liked the fact the lifts will not move without scanning your room key card. I highly recommend the hotel for events at symphony hall and utilita as it is only a few minutes walk away.

Dear Michelle M., Thank you for your wonderful feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you found our hotel clean and comfortable, and that you appreciated the added security feature of our key card access for the lifts. It is also gratifying to know that our convenient location suited your needs for events at Symphony Hall and Utilita. We appreciate your recommendation and hope to welcome you back in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Jonathan H. Business - Confirmed reviews ALL

Great location, friendly staff and Value for money.

Dear Jonathan H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our central location, friendly staff, and found value in your experience. It is always our aim to provide a welcoming atmosphere and excellent service to our guests. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Leyssens D. Business - Confirmed reviews ALL

Overall - ok. Clean, but the hotel is a little tired.

Dear Mr. Leyssens, Thank you for your feedback regarding your recent stay at Novotel Birmingham Centre. I am pleased to hear that you found the hotel clean. However, I regret that you felt the property appeared tired. We constantly strive to enhance guest experiences, and your comments will be taken into consideration as we evaluate our facilities and services. Kind regards Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 2.5/5

Nigel A. Business - Confirmed reviews ALL

The staff were very helpful and a real joy to talk to. However on arrival we had to change rooms because the locks didn’t work on our allocated room. In our next room the shower was broken, the TV did not work and the room was far to warm as to be unpleasant. We were told the windows were locked for safety and there was no air conditioning in the rooms. We were moved again, but as all the rooms were the same it was stuffy as no ventilation and the tiny toilet rooms were bizarre and out of date. The breakfast staff were excellent but the food was cold, they admitted that was a common complaint. For £245 a night for a small double room it was not an hotel we would ever go back to or recommend. It is outdated and needs refurbishment. On Trip advisor I say avoid it.

Dear Nigel A., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our staff to be helpful and a pleasure to interact with. However, I regret to learn about the issues you encountered with your room changes, particularly the malfunctioning locks, shower, and television, as well as the temperature concerns. Please be assured that we take such matters seriously, and your comments will be passed on to our maintenance team for review. Regarding the breakfast experience, I appreciate your commendation of our breakfast staff. However, I understand your concerns about the food temperature. We continuously strive to improve our service, and your feedback is invaluable in this regard. I apologize that your experience did not meet your expectations, and I appreciate your thoughts on the need for refurbishment. Your comments will be carefully considered as we plan for future improvements. Warm Regards, Harpreet Sian General Manager

Other web-users rate our hotel

  • 1,236 reviews 8.8/10 Location
  • 1,654 reviews 6.1/10 Room
  • 1,495 reviews 9.1/10 Service
  • 33 reviews 6/10 WiFi
  • 897 reviews 5.8/10 Comfort
  • 654 reviews 6.5/10 Cleanliness
  • 612 reviews 8.9/10 Breakfast
  • 436 reviews 5.7/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Birmingham Hotels