Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 848 reviews

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Novotel Birmingham Centre - Image 1
Novotel Birmingham Centre - Image 2
Novotel Birmingham Centre - Image 3
Novotel Birmingham Centre - Image 4
70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Room with 1 double bed and a sofa bed

Photo out of - Superior Room with 1 double bed and a sofa bed

Enjoy modern decor and ergonomic comfort: Queen bed, en suite bath or shower, sofa bed , flexible work area, LED 55' TV and Free Wifi access. Hair dryer, iron, laptop safe, minibar, tea/coffee, Nespresso coffee machine, bathrobe, slippers and amenities a

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
See availabilities

An experience combining relaxation and focus. Our executive room treats you like a VIP: Free WI-FI, Nespresso coffee machine, luxury bathrobe, slippers and amenities and bottled water. Max 2 adults

Max. number of persons
3

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible Room with 1 Queen size bed. Free WIFI, safe, coffee & tea making facilities and walk in shower. Alarm cords, bathroom grab rail and audible and visual or vibrating fire alarms on request.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 148 rooms
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • 148 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Desk equipment available

  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area

Well-being

IN BALANCE by Novotel

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 21.21 € 18 GBP Per day
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Accessible parking

Gourmet Bar Birmingham

Photo out of - Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Capacity
130
Accessibility
Accessible service
B1 2HT Birmingham, United Kingdom
Telephone +44 121 643 2000
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Credit card

Accommodate food

  • Children menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  848 reviews

Customer review rating 5.0/5

Paul M. Business - Confirmed reviews ALL

Customer review rating 4.0/5

John H. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Mark A. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Chris S. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel clean and our staff to be friendly and helpful. We appreciate your comments about the condition of the rooms and the noise levels from the street. While we strive to maintain a comfortable environment, we recognize that some areas may need attention. Your suggestion about better communication regarding the availability of fans will be noted for further consideration. Warm Regards, Harpreet Sian General Manager

Customer review rating 5.0/5

Natasha S. Business - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your stay at Novotel Birmingham Centre. I appreciate your comments on our location. I regret to hear that noise impacted your experience. Your insights are valuable in helping us enhance our services for future guests. Warm Regards, Harpreet Sian General Manager

Customer review rating 4.0/5

John H. Business - Confirmed reviews ALL

Plusses - great breakfast (apart from no black pudding), comfortable large bedroom, great location Minuses - no water in the room or snacks, temperature control no good

Customer review rating 3.5/5

Mark A. Business - Confirmed reviews ALL

decent hotel. told to ask the chief for poached or fired eggs. Waited about 10 minutes and no chief came

Customer review rating 3.5/5

Chris S. Business - Confirmed reviews ALL

The hotel is clean and provides an OK stay, staff are really friendly and helpful. Sadly some areas in the rooms are looking tired. the rooms are still warm even with the air flow. having the windows open means you get lots of street noise. There are fans available from reception which is helpful, but this isnt advertised.

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel clean and our staff to be friendly and helpful. We appreciate your comments about the condition of the rooms and the noise levels from the street. While we strive to maintain a comfortable environment, we recognize that some areas may need attention. Your suggestion about better communication regarding the availability of fans will be noted for further consideration. Warm Regards, Harpreet Sian General Manager

Customer review rating 5.0/5

Natasha S. Business - Confirmed reviews ALL

Good stay overall. My room this time was a little noisy because of its position.

Dear Guest, Thank you for your positive feedback regarding your stay at Novotel Birmingham Centre. I appreciate your comments on our location. I regret to hear that noise impacted your experience. Your insights are valuable in helping us enhance our services for future guests. Warm Regards, Harpreet Sian General Manager

Customer review rating 3.0/5

Lucy S. Couples - Confirmed reviews ALL

The room was appropriate to the cost, we had a double with sofa bed, as it was just 2 of us the sofa was left for use as a sofa which was great for us. We had a poor nights sleep due to noise outside and inside of the hotel until approx 5 am. Whilst not exactly the hotels fault it still meant we had a very poor nights sleep. Other guests shouting, arguing, slamming doors etc. check out was 12pm which we thought was great, we went out for breakfast at 9 and came back at 10:30 to find our room had been made up for the next guests despite us having not checked up - sofa bed was up fresh towels etc. this made us feel like we had to just leave although we had planned to shower before travelling home.

Dear Guest, Thank you for taking the time to share your experience with us. I appreciate your feedback regarding the noise disturbances you encountered during your stay. While we strive to create a peaceful environment for our guests, I understand how disruptive noise from other guests can be to your overall comfort. I also acknowledge your concerns about the timing of your room servicing. Our housekeeping team usually aims to have rooms prepared for new guests after check-out; however, I recognize that this can sometimes lead to discomfort for those still occupying the room. Your comments will be taken into consideration as we review our procedures to enhance the guest experience. I am glad to hear that you found the room satisfactory and appreciated the late check-out time. Thank you once again for your valuable feedback, and I hope that you will consider staying with us in the future. Warm Regards, Harpreet Sian General Manager

Customer review rating 3.5/5

Marie B. Business - Confirmed reviews ALL

Rooms are basic but nice, no air con and some of the lights didn’t work. Mini fridge was a good addition. Hotel is nice food was good, although expensive and you have to pay to park which was £18 for 24hours. Good location lots of bars and restaurants close by. I would stay again.

Dear Guest, Thank you for your review and for sharing your feedback. We’re pleased to hear you enjoyed the hotel, food, location and the convenience of the mini fridge, and that you would stay with us again. We’re sorry about the lighting issues and appreciate you bringing this to our attention. Please note that our rooms are equipped with an air-cooling system rather than air conditioning. We look forward to welcoming you back on your next visit! Warm Regards, Harpreet Sian General Manager

Customer review rating 4.5/5

Georgina D. Solo - Confirmed reviews ALL

The hotel is located right near the tram stop so it's easy to get into the city centre and it was nicely furnished and the staff are lovely.

Dear Gust, Thank you for your positive feedback regarding your stay at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient and the accommodations comfortable. It is wonderful to know that our staff made a positive impression on your experience. Warm Regards, Harpreet Sian General Manager

Customer review rating 1.0/5

Caroline C. Families - Confirmed reviews ALL

On arrival we didn't feel welcomed just suspected of over occupancy. On entry to room overwhelmed with heat and smell of smoke which only got worse over time because the thermostat didn't work, we did not report this until checkout due to the unwelcoming arrival we experienced.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies that your experience did not meet the standard we aim to provide. I am particularly sorry to hear about the temperature in your room and the issue with the thermostat. Had our team been made aware of this during your stay, we would have been more than happy to assist you immediately and investigate the issue or provide an alternative solution where possible. I am sorry that this was not reported to us at the time, as we would have liked the opportunity to make your stay more comfortable. Regarding your arrival experience, we have looked into this further following your comments. We completely understand how the question may have made you feel unwelcome, and we are sorry if this was the impression created. However, as the reservation had originally been made for two adults and three adults arrived at check-in, my colleague was simply carrying out the necessary check-in procedure by confirming the number of guests staying in the room. This is important information for us to establish upon arrival, particularly in relation to the occupancy of the room. Please be assured that there was absolutely no intention to offend, question or make you feel uncomfortable, and we are sorry that the interaction left you with this impression. We appreciate your positive comments regarding our location and the comfort of the bed, and we hope that, should you choose to stay with us again, we will have the opportunity to provide you with the warm and welcoming experience you should have received. Kind regards, George Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Roger J. Couples - Confirmed reviews ALL

Friendly staff greeted us. Room ready and comfortable when we wanted to check in

Dear Roger J., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our staff provided a warm welcome and that your room was ready and comfortable upon your arrival. It is always our aim to ensure a pleasant experience for our guests. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

David P. Couples - Confirmed reviews ALL

Booked the stay online which was easy to do. Have stayed here before and so enjoyed the experience that we always book this hotel when we are on Birmingham. It is situated close to all the amenities in and around the centre of Birmingham. Would recommend

Dear David P., Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you found your room comfortable and well decorated, and that our convenient location met your needs. It is always a pleasure to welcome returning guests, and we appreciate your continued trust in us. Thank you for your recommendation, and we look forward to hosting you again in the future. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Michelle M. Couples - Confirmed reviews ALL

First time at Novotel and won't be the last. Great location. Breakfast was very good. We were Upgraded, thank you. Lovely room.

Dear Michelle M., Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you enjoyed our excellent location and that the breakfast met your expectations. It is also wonderful to know you appreciated your room upgrade. We look forward to welcoming you back in the future for another memorable experience. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 1.5/5

Deri H. Families - Confirmed reviews ALL

Excellent location, ideal for access to Brindley place and the canalside in particular. Breakfast was fantastic, excellent quality, very well done. However... The executive rooms were very tired in both bedroom and bathrooms areas. Robes were missing and light bulb broken, but these were quickly addressed once reported. Unfortunately, the one thing that dominated my experience was simply the temperature in the room... Air cooling (not air conditioning) was completely ineffective, and despite the window being open ajar (as far as safety cable would allow) and am additional desk fan provided by maintenance, it was simply unbearable throughout the night. Very uncomfortable, and I can only imagine what it must be like in mid-summer! Bearing in mind it was a cool 12 degrees outside, the room must have been in the high 20s! I don't usually moan, and I'm sorry to do so on this occasion, but it was particularly bad! Hoping it was a one-off bad experience for us, and that other rooms were more comfortable.

Dear Deri H., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Birmingham Centre. We genuinely appreciate your kind words about our prime location and the quality of our breakfast offerings. It is always rewarding to hear that our guests enjoy these aspects of their experience. I would like to extend my sincerest apologies for the discomfort you encountered during your stay, particularly concerning the temperature in your room. We recognize how essential a comfortable environment is for our guests' overall experience, and it is regrettable that our air cooling system did not meet your expectations. Your comments regarding the condition of the executive rooms have been duly noted, and I assure you that we continuously strive to enhance our facilities for the comfort of our guests. It is encouraging to hear that our team was able to address the missing robes and the broken light bulb promptly. However, I understand that these issues should not have occurred in the first place. We are committed to maintaining high standards in our accommodation, and your insights play a vital role in our improvement efforts. We hope that you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Thank you once again for your feedback, and we wish you all the best. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Olaf N. Couples - Confirmed reviews ALL

A very warm welcome when we received and a quick understanding to the extension day that I had booked. Every member of staff on the front desk was very helpful and curteous.

Dear Mr. N., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you received a warm welcome and that our front desk team was able to assist you effectively with your booking extension. Our staff takes pride in providing exceptional service, and your feedback is a wonderful affirmation of their efforts. Kind regards Ionut-Dorin FO Team Leader Novotel Birmingham Centre

Customer review rating 5.0/5

Muhammad O. S. Business - Confirmed reviews ALL

Everything was very good

Dear Muhammad O. S., Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. It is always our aim to provide our guests with exceptional service and accommodations. Kind regards George F Front Office Manager Novotel Birmingham Centre

Customer review rating 2.5/5

Deborah M. Families - Confirmed reviews ALL

On arrival the sofa bed wasn’t made up, it was made up very quickly but seeing as I had emailed ahead of the stay to make sure the hotel were clear on how many of us were in the room, not ideal. The email I received back said that was fine, however, no sofa bed made. Breakfast next morning was fine with no problems, second morning (busy room) not fine, I was questioned, there was a problem, questions if I’d paid for the extra breakfast. All a bit embarrassingly done in front of other guests. In happy to pay for what I use but this just wasn’t great. In the end the manager did sort it and did apologise but I’d have preferred to have been quietly consulted about payment if it hadn’t been organised on the bill. I did pay on arrival and three of us had obviously arrived together. The restaurant manager - really pleasant and kind - apologised when he didn’t need to but just lovely and I’d like to thank him. The hotel is noisy - it’s on a Main Street but the fellow guests did bang and crash and hammer on doors in the middle of the night. I live Novotels in general and I’ve previously not had a problem. But this one, not for me.

Dear Deborah M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Birmingham Centre. I sincerely apologize for the miscommunication you experienced upon your arrival, particularly concerning the preparation of the sofa bed in your room. It is our standard procedure to ensure that accommodations are set up according to our guests' needs, and I regret that we fell short in this instance despite your prior communication. I appreciate your understanding regarding the breakfast situation on your second morning. It is our aim to provide a seamless dining experience, and I am sorry to hear that there was confusion regarding your payment status. Your feedback about the manner in which this was addressed is invaluable, and I will ensure that our team is reminded of the importance of maintaining discretion and professionalism in such situations. I am pleased to hear that our restaurant manager was able to assist and provide a positive interaction during your visit. Regarding the noise issues you encountered, I understand how disruptive this can be to a restful stay. While our location does have its advantages in terms of accessibility, we strive to manage noise levels within the hotel. I appreciate your feedback on this matter, and I assure you it will be taken into consideration as we continue to enhance our guests' experiences. I am delighted to learn that you enjoy Novotel hotels in general, and I hope you will consider giving us another opportunity in the future to provide you with the high-quality experience you have come to expect from our brand. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Jacqueline N. Friends - Confirmed reviews ALL

My flight from BHX was cancelled and all hotel rooms near airport were booked up. I had to find a last minute room for 1 night

Dear Jacqueline N., Thank you for your kind words regarding our staff. We understand that travel disruptions can be challenging, and we are pleased to know that we could assist you during your time of need. Your positive feedback motivates our team to continue providing excellent service. We hope to welcome you back in the future, under more pleasant circumstances. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 2.0/5

Gavin T. Families - Confirmed reviews ALL

The hotel was functional and met our needs, but was 'shabby'. Our room had marking tape still on the walls, the carpets were stained etc.

Dear Gavin T., Thank you for taking the time to share your feedback regarding your recent stay with us. I regret to learn that your experience did not meet your expectations, particularly concerning the condition of your room. We take such comments seriously and aim to provide a comfortable environment for our guests. Your observations will be shared with our housekeeping team to ensure necessary improvements are addressed. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Carl J. Couples - Confirmed reviews ALL

Nice hotel, lovely staff. Nice room. Comfy bed. The room had no working aircon though, and you could not have the windows open all the time, due to the noise outside.

Dear Carl J., Thank you for your positive feedback regarding your recent stay at Novotel Birmingham Centre. We are pleased to hear that you appreciated our location and the friendliness of our staff. However, I regret to learn about the issue with the air conditioning in your room. Your comments are valuable to us, and we will take them into consideration as we continually strive to enhance our guest experience. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

M K. Families - Confirmed reviews ALL

Staff excellent. One room had item of clothing under the bed, towels were not fresh, dirty glass outside room door. We had to move rooms. Restaurant menu is almost devoid of gluten free options which meant we had to go out to eat. Coeliac is a disease - veganism is a lifestyle choice. Please Consider this.

Dear M K., Thank you for your feedback regarding your recent experience at our hotel. I am pleased to hear that our staff made a positive impression. However, I sincerely apologize for the cleanliness issues you encountered and the limited gluten-free options available in our restaurant. We value all dietary needs and appreciate your insights, which will be taken into consideration for future menu adjustments. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Other web-users rate our hotel

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  • 1,486 reviews 9.1/10 Service
  • 33 reviews 6/10 WiFi
  • 887 reviews 5.9/10 Comfort
  • 655 reviews 6.5/10 Cleanliness
  • 611 reviews 8.9/10 Breakfast
  • 437 reviews 5.7/10 Amenities

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