Novotel Birmingham Centre

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Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 195 reviews

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Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

  • BIRMINGHAM CENTRE:  BIRMINGHAM DIGBETH COACH ST

  • BIRMINGHAM BROAD STREET:  A45>A34

  • West Midlands Metro: 

  • By plane

    BIRMINGHAM INTL At 18km / 11 miles

  • By plane

    EAST MIDLANDS At 160km / 100 miles

  • By car

    JUNCTION 6 OF M6 At 1km / 1 miles

  • By train

    BIRMINGHAM INT At 20km / 12 miles

  • By train

    BT At 0km / 0 miles

  • By train

    NEW STREET STATION At 3km / 1 miles

  • By train

    SNOW HILL At 0km / 0 miles

GPS:52.476406, -1.912898

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Birmingham Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  195 reviews

TripAdvisor Rating  4.0/5  1,881 reviews

Certificate of excellence 2022

Warm welcome

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

All the staff were extremely welcoming, and we felt very comfortable and relaxed throughout our stay.

Dear ROBIN K., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Fratiloiu Front Office Manager

Very happy

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

friendly, helpful and accomodating staff room clean and spacious. Breakfast lovely and good range of options

Dear REBECCA H., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Fratiloiu Front Office Manager

Great breakfast

Customer review rating 4.0/5

Colm Families - Confirmed reviews ALL

Extremely helpful and friendly front desk staff, tasty breakfast, room a little tired and dated.

Dear COLM K., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take into consideration your comments regarding the rooms and we hope that into your next visit to have an improvement on that also. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Fratiloiu Front Office Manager

Well located

Customer review rating 4.0/5

Karl N. Couples - Confirmed reviews ALL

Very nice hotel. Didn’t use any of the facilities. Very noisy on a Saturday night from outside.

Dear KARL n., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Fratiloiu Front Office Manager

Needs modernising

Customer review rating 2.0/5

Gordon Couples - Confirmed reviews ALL

Staff were very good. The executive floor corridor smelt really bad. The room was very dated and well below the standard we have been in in Novotel Hotels in Leeds and London

Dear Harradine, Thank you for taking the time to tell us about your experience at the Novotel Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear the floor had inappropriate smell, please rest assure that we are dealing with it in order to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you very much for being part of our loyalty member, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfredo Rabadan General Manager

Good Location

Customer review rating 4.0/5

Sophie Couples - Confirmed reviews ALL

Good location, 10-15 min walk from New Street train station.

Dear SOPHIE M., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Fratiloiu Front Office Manager

Great location, right In city centre

Customer review rating 5.0/5

A T. Couples - Confirmed reviews ALL

Lovely relaxing stay, friendly helpful staff. We were very looked after. Will definitely be returning again.

Dear ALEX T., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Fratiloiu Front Office Manager

Bien situé

Customer review rating 4.5/5

Karine Business - Confirmed reviews ALL

The hotel has been refurbished, the breakfast area look really nice, bedrooms are confortable and clean, good bedding, a kind attention with a delicious chocolate cake for my silver membership. I like to stay here and recommend the place.

Customer review rating 2.0/5

Paul R. Couples - Confirmed reviews ALL

Impossible to log onto free WiFi with windows pc. Staff had to out me on conference network but couldn't guarantee it would work in room (it did). No issue connecting on phone. Room had a single USB socket for charging devices, hardly adequate in this day & age. Room had couch bed made up when we arrived even though I lay 2 of us booked in. Folding up the couch revealed there was no seat cushion so could not be used as a couch. Toilet was separate from bathroom (not necessarily a bad thing) but room containing it was very narrow and poorly lit with rough plaster finish on the walls. More like a public toilet than what you expect in a decent hotel. On the plus side breakfast was good with plenty variety. In summary this hotel looks great on the ground floor but disappoints at room level with tired carpets and a general lack of in-room features (e.g. single USB socket, only fruit teas available by kettle) that should be standard in a hotel of this class.

Good stay

Customer review rating 4.5/5

David M. Solo - Confirmed reviews ALL

Very good, only thing that I think needs to be addressed (as I told Reception) was that the bar of soap to use in the wash bowl AND the shower was too little and small.

Easy to find. Easy to check in/out. Friendly staff.

Customer review rating 4.5/5

John R. Friends - Confirmed reviews ALL

I would normally stay at a major competitors joint beginning with a 'H' a few hundred metres down the road. This place was selling at an overly inflated price so the Novotel it was for me!! Absolutely no worries all round I'd say. OK, the rooms could definitely do with pimping up a tad but the shower was fine, the bed comfy and my corridor for my three night stay was nigh on silent. The room rate was respectable, if somewhat hyped up for my Saturday booking. Had I researched properly I would have brought my PE kit and hit their gym! I may well return.

post covid return

Customer review rating 3.5/5

Ronan M. Business - Confirmed reviews ALL

was an urgent trip for a meeting, food menu had reduced a lot and the rooms while decorated were not as pre covid,

Great stay

Customer review rating 5.0/5

Gaenor Families - Confirmed reviews ALL

The location was perfect for our needs. Room was lovely and appreciated the chocolate treat and water. Have stayed here before and will stay again next time we are in Birmingham.

Near broad street

Customer review rating 3.0/5

Paul Couples - Confirmed reviews ALL

Sound proofing could be better

Birthday stay

Customer review rating 5.0/5

Richard P. Couples - Confirmed reviews ALL

Excellent customer service from nan receptionist and the main barman on Thursday Nan especially went to great lengths to ensure my birthday was brilliant

Good location - expensive car park

Customer review rating 3.0/5

Matt Couples - Confirmed reviews ALL

Good location. Very easy checkin. Bath tap was faulty, and we had a dirty towel

Better than expected

Customer review rating 4.5/5

Philip H. Couples - Confirmed reviews ALL

Very pleasant, modern hotel. Friendly staff, as always, slightly limited food offering but so many other offerings close at hand. Broad Street is the late night capital but easily avoided and no problem. (If we were younger, we would probably have patronised one of the Wetherspoons!)

Good location, and good facilities

Customer review rating 4.0/5

Cwalton Families - Confirmed reviews ALL

A good hotel with a good breakfast included. There were a few minor issues, e.g. continued lack of tea bags in the room, which stopped the experience being excellent.

Dear CARYNNE C., We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Team

Road works and constant drilling

TripAdvisor rating 3.0/5

EggsBenedict62 TripAdvisor review

Getting to the hotel by car was a nightmare as large parts of Broad Street are closed with roadworks to install a new tram system. While this isn’t the fault of the hotel it would have been helpful if an email with clear directions had been sent out after booking as the diversion signs are useless. When w3 arrived at the hotel there was a sign in reception warning guests that new TVs were being installed and that there may be occasional drilling noises between 9.00 and 17.00. The drilling was constant and was accompanied by loud hammering noises (presumably when rawlplugs were being hammered into the newly drilled walls. The drilling was still going on at 17.30 when we left our room. If we had known in advance that significant work was going on in the hotel we would probably have booked somewhere different.

Thank you for taking the time to share your experience at the Novotel. I can assure you that we take our guest's comments very seriously as we strive to continuously improve the service of the hotel. Please accept my apologies for the noise due to the maintenance works being carried out in the hotel which will end by 26th March. However, I will address your comments with the relevant departments and can assure you that constructive action will be taken to minimise the noise and that it finishes at 17:00 sharply. Moreover, I would suggest to always check road works on your route and local travel restrictions before starting your journey. Once again please accept my sincere apology and I do hope we have the opportunity to better serve you on your return to Birmingham. Kind regards,

Not the best Novotel

TripAdvisor rating 3.0/5

exiledmackem TripAdvisor review

We have stayed in 3 Novotels in six weeks, this one came 3rd! Poorly staffed, although the staff were extremely pleasant, there just wasn't enough to deal with the crowds. Apparently, they were not aware of a concert that was in the major venue 10 minutes walk from the hotel! Not the greatest breakfast either, there wasn't much fresh fruit, the serving area was small and cramped and only one drinks machine. We had an Executive Room which needed updating. The bathroom was lovely but the separate toilet was scary! It was like sitting in a prison toilet! The hotel was brilliantly situated. For that reason, I would probably stay again if visiting Birmingham.

Thank you for the feedback. I am delighted that my team made your stay enjoyable. However, I have noted your comment about the staffing level and communication about the concert and will rectify straight away. Your comments about the breakfast and separate toilet will be forwarded to our concerned department to take further action and improve the quality levels. I am glad you made the most of the location and the area around the hotel. We hope to welcome you back in Novotel soon.

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