Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 853 reviews

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Novotel Birmingham Centre - Image 1
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Novotel Birmingham Centre - Image 4
70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

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Room 1

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  853 reviews

Customer review rating 4.0/5

Hurley S. Solo - Confirmed reviews ALL

Dear S. , Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. It is a pleasure to hear that you found our hotel to be lovely and clean, and that our team provided outstanding customer service. We take great pride in offering quality food and exceptional hospitality to our guests, and your feedback reassures us that we are meeting those standards. Kind regards Ionut-Dorin Braiculescu Front Office Team Leader Novotel Birmingham Centre

Customer review rating 4.0/5

John B. Couples - Confirmed reviews ALL

Dear John B., Thank you for your positive feedback regarding your recent stay at Novotel Birmingham Centre. I am pleased to hear that you enjoyed the room and our service. I appreciate your comments about the air conditioning, and while we strive to ensure all guests have a comfortable experience, I acknowledge that the fan provided may not have met your expectations. Your insights are valuable and will be taken into consideration. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Melanie H. Business - Confirmed reviews ALL

Dear Melanie H., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you appreciated our prime location, enjoyed our breakfast offerings, and took advantage of our facilities, including the gym and sauna. It is also wonderful to know that our team members made a positive impression on you with their hospitality; your kind words will be shared with them. However, I sincerely regret that your experience was marred by the condition of your room. We strive to maintain a high standard of cleanliness and comfort, and it is disappointing to learn that the furnishings did not meet your expectations. Your observations regarding the carpet and the overall upkeep of the room will be communicated to our housekeeping and maintenance teams for further evaluation. We are committed to providing a pleasant environment for our guests. Additionally, I apologize for the inconvenience caused by the temperature fluctuations in the shower. Our maintenance team is constantly working to ensure that all facilities operate effectively, and your feedback will assist us in identifying any areas that require attention. I appreciate your understanding regarding the jazz festival performance during your stay. While we aim to provide our guests with a vibrant atmosphere, we also recognize the importance of a peaceful retreat. We will take your comments into consideration for future events to better inform our guests in advance. Thank you once again for your valuable feedback. We hope to welcome you back in the future, providing you with an improved experience. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

Samantha M. Families - Confirmed reviews ALL

Dear Samantha, Thank you for taking the time to share your positive experience at Novotel Birmingham Centre. We are delighted to hear that our staff contributed significantly to making your stay memorable. Their commitment to providing excellent service is something we take great pride in, and your kind words will surely be shared with the team. We appreciate your feedback regarding the amenities in your executive room. While it is our standard to provide dressing gowns and slippers, we understand that the arrangement may not have fully met your expectations for your family. Your suggestion for an additional complimentary water is noted, and we will certainly consider this as we continually strive to enhance our guest experience. It is heartening to know that despite this minor oversight, your overall impression of our hotel remained positive. We are grateful for your recommendation and hope to welcome you and your family back to Novotel Birmingham Centre in the future. Should you decide to stay with us again, please do not hesitate to reach out if you have any specific requests or needs that we can assist with during your visit. Kind regards Ionut-Dorin Braiculescu Front Office Team Leader Novotel Birmingham Centre

Customer review rating 3.0/5

Nayeem A. K. Families - Confirmed reviews ALL

Dear Guest , Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We would like to clarify that our parking information, including the applicable charges, is clearly advertised online before booking, as well as within the car park itself. Unfortunately, we do not offer complimentary parking. Regarding the room temperature, our hotel is not advertised as having traditional air conditioning. Instead, the building is equipped with an air cooling system, which operates differently from a conventional A/C system. We appreciate your comments regarding the condition of the hotel and room facilities. Your feedback has been shared with the relevant teams as we continue to invest in improvements to our property. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, George Front office Manager

Other web-users rate our hotel

  • 1,246 reviews 8.9/10 Location
  • 1,654 reviews 6.2/10 Room
  • 1,516 reviews 9.1/10 Service
  • 27 reviews 7.8/10 WiFi
  • 869 reviews 6/10 Comfort
  • 638 reviews 6.9/10 Cleanliness
  • 608 reviews 8.7/10 Breakfast
  • 441 reviews 6/10 Vibe

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