Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 862 reviews

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Novotel Birmingham Centre - Image 1
Novotel Birmingham Centre - Image 2
Novotel Birmingham Centre - Image 3
Novotel Birmingham Centre - Image 4
70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed and a sofa bed

Photo out of - Superior Room with 1 double bed and a sofa bed

Enjoy modern decor and ergonomic comfort: Queen bed, en suite bath or shower, sofa bed , flexible work area, LED 55' TV and Free Wifi access. Hair dryer, iron, laptop safe, minibar, tea/coffee, Nespresso coffee machine, bathrobe, slippers and amenities a

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
See availabilities

An experience combining relaxation and focus. Our executive room treats you like a VIP: Free WI-FI, Nespresso coffee machine, luxury bathrobe, slippers and amenities and bottled water. Max 2 adults

Max. number of persons
3

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible Room with 1 Queen size bed. Free WIFI, safe, coffee & tea making facilities and walk in shower. Alarm cords, bathroom grab rail and audible and visual or vibrating fire alarms on request.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 148 rooms
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • 148 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Desk equipment available

  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area

Well-being

IN BALANCE by Novotel

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 21.04 € 18 GBP Per day
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Accessible parking

Gourmet Bar Birmingham

Photo out of - Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Capacity
130
Accessibility
Accessible service
B1 2HT Birmingham, United Kingdom
Telephone +44 121 643 2000
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Credit card

Accommodate food

  • Children menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  862 reviews

Customer review rating 5.0/5

Andrew W. Solo - Confirmed reviews ALL

Dear Andrew W., Thank you for taking the time to share your positive feedback regarding your stay with us. We are delighted to hear that we met your expectations and that you consistently enjoy your experiences at Novotel. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

Daniel F. Families - Confirmed reviews ALL

Dear Daniel F., Thank you for your kind feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient and enjoyed the friendly service provided by our staff. It is also wonderful to know that our facilities met your expectations. We hope to welcome you back for another enjoyable stay in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Glynne S. Couples - Confirmed reviews ALL

Dear Glynne S., Thank you for taking the time to share your experience at Novotel Birmingham Centre. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. Your feedback regarding the lavatory setup and breakfast quality is appreciated, and we will take it into consideration as we continually strive to enhance our guests' experiences. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Aytan O. Families - Confirmed reviews ALL

Dear Aytan O., Thank you for sharing your feedback regarding your recent stay at Novotel Birmingham Centre. We are pleased to hear that you found our location convenient and that you enjoyed your overall experience at the hotel. However, I regret to learn about your disappointment concerning the EV charging facilities. We strive to provide accurate information, and your comments will be taken into consideration as we review our offerings. Kind regards George Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Idris S. Business - Confirmed reviews ALL

Dear Idris s., Thank you for sharing your feedback regarding your recent stay at Novotel Birmingham Centre. I am pleased to hear that you found your room comfortable. However, I regret that your check-in experience did not meet your expectations, and I appreciate your comments about the cleanliness of the room. Your insights are valuable and will be taken into consideration as we strive to improve our services. Kind regards George Front Office Manager Novotel Birmingham Centre

Dear Andrew W., Thank you for taking the time to share your positive feedback regarding your stay with us. We are delighted to hear that we met your expectations and that you consistently enjoy your experiences at Novotel. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

Daniel F. Families - Confirmed reviews ALL

Great location, convenient for shops, pubs, and entertainment area (arena). Friendly staff. Good facilities.

Dear Daniel F., Thank you for your kind feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient and enjoyed the friendly service provided by our staff. It is also wonderful to know that our facilities met your expectations. We hope to welcome you back for another enjoyable stay in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Glynne S. Couples - Confirmed reviews ALL

Our only criticism of the room was the lavatory being separate from the bathroom meant that one had to walk round to the bathroom to wash one's hands after using the lavatory - slightly inconvenient at night. The breakfast was good though the bacon was overcooked and hard.

Dear Glynne S., Thank you for taking the time to share your experience at Novotel Birmingham Centre. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. Your feedback regarding the lavatory setup and breakfast quality is appreciated, and we will take it into consideration as we continually strive to enhance our guests' experiences. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Aytan O. Families - Confirmed reviews ALL

Okay, rooms and hotel was fine. Big disappointment with lack of EV charging despite Expedia advertising so. Extremely disappointed.

Dear Aytan O., Thank you for sharing your feedback regarding your recent stay at Novotel Birmingham Centre. We are pleased to hear that you found our location convenient and that you enjoyed your overall experience at the hotel. However, I regret to learn about your disappointment concerning the EV charging facilities. We strive to provide accurate information, and your comments will be taken into consideration as we review our offerings. Kind regards George Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Idris S. Business - Confirmed reviews ALL

Check in was a bit abrupt. Room needed a clean.

Dear Idris s., Thank you for sharing your feedback regarding your recent stay at Novotel Birmingham Centre. I am pleased to hear that you found your room comfortable. However, I regret that your check-in experience did not meet your expectations, and I appreciate your comments about the cleanliness of the room. Your insights are valuable and will be taken into consideration as we strive to improve our services. Kind regards George Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Deborah W. Solo - Confirmed reviews ALL

Staff very nice. Room comfortable but plug socket next to bed not working. Couldn't charge my phone. Very annoying. Food good

Dear Deborah W., Thank you for your kind feedback regarding your recent stay at Novotel Birmingham Centre. I am pleased to hear that you found our staff to be pleasant and your room comfortable. I apologize for the inconvenience you experienced with the plug socket; I appreciate you bringing this to our attention as it helps us improve our services. We are glad you enjoyed the food during your stay. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Katya K. Families - Confirmed reviews ALL

The lobby was lovely and the kids area was a really great touch, we really appreciated that. The breakfast was nice too. The room felt a bit unclean, as there were blood stains on the carpets and on the walls. The sofa bed had hairs in it and didn't look very clean, so we slept three to the main bed.

Dear Katya K., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed our lobby and the children's area, as well as our breakfast offerings. However, I regret that your room did not meet our cleanliness standards. Please be assured that we take such concerns seriously and strive to provide a comfortable environment for our guests. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Mobin G. Families - Confirmed reviews ALL

Stay was but we were disappointed by how outdated the hotel was toilet were very dingy and could be cleaner

Dear Mobin G., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your comments about the condition of the facilities, as they are essential in providing a pleasant experience. We continuously strive to improve our standards and ensure that our guests enjoy a comfortable environment. Your insights will be taken into consideration as we evaluate our services and make necessary updates. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

Jahanara B. Families - Confirmed reviews ALL

This was my third time staying at this hotel.Well located, requested interconnecring room and this was provided so happy with this.

Dear Jahanara B., Thank you for your kind words regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you appreciated our convenient location and that we were able to accommodate your request for interconnecting rooms. It is always our aim to ensure a comfortable experience for our guests, and we look forward to welcoming you back for your next visit. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

Michael W. Couples - Confirmed reviews ALL

Each walking to black sabbath bridge stores and restaurant's

Dear Michael w., Thank you for your positive feedback regarding your stay at Novotel Birmingham Centre. We are delighted to hear that you enjoyed our prime location, which provides easy access to local attractions, including the Black Sabbath Bridge and nearby restaurants. It is also wonderful to know that our staff contributed to your pleasant experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.5/5

Zelda F. Families - Confirmed reviews ALL

Stayed for 3 nights and very happy with the hotel which was in a great location near the canal and also the trams. The room and bed was very comfortable. Breakfast had a good choice and my grandchildren loved the pancake machine and Nutella dispenser. The staff were all very friendly and helpful. Would stay here again.

Dear Zelda F., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the breakfast offerings, especially the pancake machine and Nutella dispenser, which are indeed popular among our guests. It is also wonderful to know that our team provided you with friendly and helpful service. We look forward to welcoming you and your grandchildren back in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 5.0/5

Paul A. Couples - Confirmed reviews ALL

Super friendly staff lovely room what more can you ask for !

Dear Paul A., Thank you for your kind words regarding our friendly staff and lovely accommodations. We are delighted to hear that you had a positive experience during your stay at Novotel Birmingham Centre. It is our priority to ensure that our guests feel welcomed and comfortable. We look forward to hosting you again in the future. Sincerely George Fratiloiu Front Office Manager

Customer review rating 5.0/5

Louise P. Families - Confirmed reviews ALL

Fantastic location, easy to walk to key attractions, train station or the metro to get further out. Great trip with the family!

Dear Louise P., Thank you for sharing your positive experience during your recent stay with us. We are delighted to hear that you enjoyed our fantastic location and found it convenient for your family to explore key attractions and transportation options. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable visit in the future. Sincerely George Fratiloiu Front Office Manager

Customer review rating 5.0/5

Anthony M. Solo - Confirmed reviews ALL

Great friendly staff and a comfortable stay

Dear Anthony M., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly and that you enjoyed a comfortable experience at our hotel. Your kind words are greatly appreciated and will be shared with the team, as they strive to provide exceptional service to all our guests. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 0.5/5

Marie H. Business - Confirmed reviews ALL

Dust everywhere stain on sheet also hair in bath. The bed was uncomfortable

Dear Marie H., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues and discomfort you experienced. Our housekeeping team strives to maintain high standards, and I regret that we fell short during your visit. Your comments will be shared with the team for further review, as we continually aim to improve our guest experience. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 1.0/5

Anila L. Families - Confirmed reviews ALL

I am very disappointed with my experience with Novotel Birmingham New Street and Accor regarding their gift card. Before purchasing the gift card, I specifically called to confirm that it could be used at the hotel, and the hotel even confirmed that they accepted it. However, when I came to use it in July, the receptionist said she had never seen the gift card before and did not know how to process it. I was kept waiting for around 30–40 minutes and was eventually asked to pay by card, which I had no choice but to do. Then, during my stay on 26 August, I tried to use the gift card again, but a different member of staff refused to accept it and spent at least an hour trying to explain the situation, despite clearly not knowing how to resolve it. This was particularly stressful because I am a single parent who regularly travels with my two children, both of whom have additional needs, and being made to wait for such long periods on both occasions was extremely difficult and upsetting. I expected much better communication, staff training and customer service from a company like Accor. Overall, this has been a very disappointing and frustrating experience,

Dear Guest, Thank you for your email, and once again, please accept our sincere apologies that we were unable to accommodate your request to pay using your Accor gift card. As explained to you directly on the day, unfortunately, due to the circumstances at the hotel, we were unable to access the gift card platform required to process and redeem the voucher. This was explained to you at the time, and there was therefore nothing further that we were able to resolve directly at the hotel regarding the redemption of the voucher. We had explained the situation and the reason why we were unable to redeem the gift card on the day. We would also like to clarify that the matter was dealt with directly with you at the time, and our team assisted you as quickly as we could under the circumstances. While we appreciate that you experienced a delay, the waiting time was not one hour as mentioned in your feedback. As promised, we also contacted Accor Customer Care regarding the matter and copied you into our email correspondence so that they could provide you with any further assistance or clarification regarding the gift card. We are genuinely sorry for any inconvenience and frustration caused. We understand that this was not the experience you expected, and we regret that we were unable to process the gift card despite your previous enquiries. Thank you again for bringing your concerns to our attention. Kind regards, George F Front office Manager

Customer review rating 5.0/5

Ryan S. Families - Confirmed reviews ALL

Excellent stay, all staf that I dealt with were amazing and a pleasure to speak to with a smile, hotel is very well located and close to all amenities

Dear Ryan S., Thank you for your wonderful feedback regarding your recent stay at Novotel Birmingham Centre. We are delighted to hear that you found our location convenient and that our staff made your experience enjoyable. Your kind words about our team will be shared, as they take great pride in providing excellent service with a smile. We look forward to welcoming you back in the future. Kind regards Corina Nica Front Office Team Leader Novotel Birmingham Centre

Customer review rating 5.0/5

Paulette H. Families - Confirmed reviews ALL

As always relaxed, comfortable and welcoming

Dear Paulette H., Thank you for taking the time to share your positive experience at Novotel Birmingham Centre. We are delighted to hear that you found your stay to be relaxed and comfortable, and we appreciate your kind words regarding our welcoming atmosphere. It is our goal to provide a memorable experience for all our guests, and your feedback motivates us to continue delivering high standards. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 4.0/5

Irene O. A. Families - Confirmed reviews ALL

I really enjoyed my stay. The only thing that was left is the Internet it was really poor.

Dear Irene O. A., Thank you for taking the time to share your experience at Novotel Birmingham Centre. We are delighted to hear that you enjoyed your stay and found it lovely and comfortable. Your feedback regarding the Internet connection is invaluable, and we will certainly take it into account as we strive to enhance our services for our guests. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 2.5/5

Suresh P. Families - Confirmed reviews ALL

Breakfast was good overall, but unfortunately, I found the staff to be not particularly friendly. What surprised me most was when I asked at reception if I could get some toothbrush. I was told that it would cost £2, specifically for the kids. I found this a little annoying, as in all the other hotels and places I’ve stayed, basic toiletries like toothpaste have generally been provided without an additional charge. It’s a small thing, but I was genuinely surprised by the response and felt it was a little disappointing. The rooms were okay overall, but the unusual layout, with the commode and bathroom and sink separated and located elsewhere, along with a leaking flush, made the stay less comfortable and, overall, not a particularly pleasant experience.

Dear Suresh P., Thank you for sharing your feedback regarding your recent stay at Novotel Birmingham Centre. I appreciate you taking the time to detail your experience, and I regret to learn that your visit did not meet your expectations. I am pleased to hear that you found our breakfast offerings satisfactory. However, I am sorry to learn that the demeanor of our staff did not reflect the warm and welcoming service we strive to provide. Your comments regarding staff friendliness will be shared with the team to reinforce our commitment to guest satisfaction. Regarding the provision of toiletries, I understand your disappointment. While we aim to offer a variety of amenities to our guests, certain items, such as toothbrushes, are provided at a nominal fee. This policy is designed to ensure we can maintain the quality and sustainability of our services. I appreciate your feedback, as it gives us an opportunity to review our practices and communications regarding amenities. Concerning the layout of your room, I regret that it did not suit your preferences. We appreciate your insights about the bathroom arrangement and the reported issue with the flush. Such feedback is invaluable and will be considered in our ongoing efforts to enhance guest comfort and satisfaction. Thank you once again for your comments. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards George Fratiloui Front Office Manager Novotel Birmingham Centre

Other web-users rate our hotel

  • 1,247 reviews 8.8/10 Location
  • 1,672 reviews 6.1/10 Room
  • 1,526 reviews 9.1/10 Service
  • 30 reviews 5.6/10 WiFi
  • 894 reviews 5.9/10 Comfort
  • 657 reviews 6.8/10 Cleanliness
  • 622 reviews 8.8/10 Breakfast
  • 436 reviews 6.1/10 Vibe

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