Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 825 reviews

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Novotel Birmingham Centre - Image 1
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70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

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Room 1

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  825 reviews

Customer review rating 3.5/5

Melanie S. Couples - Confirmed reviews ALL

Dear Melanie S., Thank you for sharing your thoughts regarding your recent stay at Novotel Birmingham Centre. We appreciate your feedback and are pleased to hear that you enjoyed our great location, quiet room, and the friendliness of our staff. Your comments are invaluable in helping us enhance our guest experience. Regarding the breakfast options, we aim to provide a variety of choices for all dietary preferences. We appreciate your feedback on the pricing and value, especially for those who may not wish to partake in a full buffet. Your insights will be considered as we continue to evaluate our offerings to better cater to our guests. We regret to learn about the issues with the reading lights and the temperature fluctuations in the shower. We will certainly take your comments into account as we strive to ensure all facilities are functioning optimally for our guests' comfort. Our team is always available to assist with any maintenance concerns to ensure a pleasant stay. We are delighted that you found our location convenient for exploring Birmingham and that you appreciated the nearby dining options. We hope to have the opportunity to welcome you back in the future, should you choose to stay with us again. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 2.5/5

Janice K. Business - Confirmed reviews ALL

Dear Janice K., Thank you for sharing your feedback regarding your recent stay at Novotel Birmingham Centre. I am pleased to learn that you found our breakfast decent and the location satisfactory. However, I sincerely apologize for the issues you encountered during your visit, specifically regarding the cleanliness of the bath and the early check-in policy. We strive to maintain high standards of cleanliness throughout our facilities, and it is disappointing to hear that we fell short in this regard during your stay. I appreciate your comments as they are vital for us to improve the quality of our services. Rest assured, we will address this concern with our housekeeping team to ensure that all areas are meticulously cleaned for future guests. Regarding the early check-in fee, it is our policy to offer this option for guests who arrive before the standard check-in time. However, I understand that being informed of an additional charge may not have met your expectations. I apologize for the discomfort it caused. Your feedback will be reviewed, and we will consider how we communicate such policies to enhance our guest experience. Once again, I appreciate your insights and hope you will give us another opportunity to provide you with a more pleasant stay in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 1.5/5

James I. Business - Confirmed reviews ALL

Dear James I., Thank you for taking the time to share your feedback. We are sorry to hear that you found the room too warm during your stay. We would like to clarify that we do not advertise our rooms as having traditional air conditioning. Our hotel is equipped with an air cooling system, which operates differently from a conventional AC system. We understand that during warmer periods this may not always meet every guest's expectations, and we apologise for any discomfort caused. Our team is always happy to provide fans as an additional measure to help improve room comfort. We are, however, pleased to hear that you found our staff friendly and welcoming. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, George Fratiloiu Front Office Manager

Customer review rating 2.5/5

Jamal B. Business - Confirmed reviews ALL

Dear Jamal B., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered with the bathroom facilities, particularly concerning the water pressure and shower temperature. Your comments are invaluable to us as we continually strive to enhance our guest experience. I assure you that we will take your observations into consideration for future improvements. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Customer review rating 2.0/5

Zeynep A. Business - Confirmed reviews ALL

Dear Zeynep A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered in your bathroom and during breakfast, as this does not reflect our usual standards. Your concerns about the air conditioning have been duly noted, and I appreciate your understanding given your busy schedule. We will certainly reinforce our hygiene protocols to ensure a more pleasant experience for our guests in the future. Kind regards George Fratiloiu Front office Manager Novotel Birmingham Centre

Other web-users rate our hotel

  • 1,248 reviews 8.9/10 Location
  • 1,647 reviews 6.1/10 Room
  • 1,522 reviews 9.1/10 Service
  • 27 reviews 7.6/10 WiFi
  • 858 reviews 6/10 Comfort
  • 637 reviews 6.7/10 Cleanliness
  • 615 reviews 8.8/10 Breakfast
  • 444 reviews 5.9/10 Vibe

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