Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 851 reviews

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Novotel Birmingham Centre - Image 1
Novotel Birmingham Centre - Image 2
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70 Broad street, B1 2HT BIRMINGHAM, United Kingdom

Description

Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

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Room 1

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT BIRMINGHAM
United Kingdom

GPS:52.476406, -1.912898

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  851 reviews

Customer review rating 4.5/5

Sp N. Couples - Confirmed reviews ALL

Dear Sp N., Thank you for taking the time to share your positive experience at Novotel Birmingham Centre. It is gratifying to know that our location was convenient for your visit and that our team made you feel welcomed. We are pleased that you found your room spacious and comfortable, as well as enjoying the peaceful atmosphere during your stay. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 2.5/5

Craig P. Families - Confirmed reviews ALL

Dear Craig P., Thank you for taking the time to share your feedback regarding your recent stay with us at Novotel Birmingham Centre. I sincerely apologize for the inconveniences you experienced, particularly regarding the early check-in and the parking situation. While we strive to accommodate early arrivals, there are instances where rooms may not be ready prior to the standard check-in time. I appreciate your understanding in this matter and am glad that our team was able to address it quickly once you arrived. I regret to hear about the issues you faced with the pull-out bed. We aim to provide comfortable accommodations for families, and it is concerning to learn that the bed did not meet your expectations. Please know that your comments will be taken into account as we continuously work on improving our facilities. I am pleased to hear that you enjoyed our breakfast offerings and found our staff to be attentive during your meal. They take great pride in providing excellent service, and it is rewarding to know that their efforts made a positive impact during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future for a more enjoyable experience. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Customer review rating 3.0/5

Dawn C. Friends - Confirmed reviews ALL

Dear Guest Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient for attending the Euro Athletics, that your room was clean and adequate, and that our Front of House team were friendly and helpful. Regarding the room temperature, we would like to clarify that our hotel does not have traditional air conditioning. We operate an air cooling system, which is centrally controlled and designed to provide cooling throughout the hotel. We are sorry if this was not sufficient during your stay, particularly during the warmer weather. We are also sorry that the external noise affected your sleep. As the hotel is located on Broad Street, close to bars, restaurants and nightlife, some external noise can unfortunately be experienced, particularly during busy event periods. Finally, we are particularly sorry to hear about the condition of the sofa bed and the discomfort this caused. We appreciate you reporting this to our Reception team at checkout, and we will ensure your comments are passed to the relevant team for review. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience next time. Kind regards, George Fratiloiu Front Office Manager

Customer review rating 1.0/5

Faheem A. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry that the room temperature affected your stay, particularly during such exceptionally warm weather. We fully understand how uncomfortable this can be, especially during the night. We would like to clarify that our hotel does not have traditional air conditioning. We operate an air cooling system, which is centrally controlled and designed to provide cooling throughout the hotel. Unfortunately, during periods of extreme temperatures, the system may not provide the level of cooling some guests would expect from conventional A/C. We are also sorry if the information provided by our team regarding the cooling system did not properly address your concerns at the time. We appreciate your frustration and apologise for the discomfort caused. Thank you again for your feedback and understanding. Kind regards, George Fratiloiu Front Office Manager

Customer review rating 2.0/5

Louise P. Families - Confirmed reviews ALL

Dear Louise P., Thank you for your feedback regarding your recent stay with us. I regret to hear that the accommodation did not meet your expectations and that the value for the upgrade was unclear. We aim to provide a comfortable experience for our guests, and your comments will be considered as we strive to enhance our services. We hope to have the opportunity to welcome you back in the future. Kind regards George Fratiloiu Front Office Manager Novotel Birmingham Centre

Other web-users rate our hotel

  • 1,248 reviews 8.8/10 Location
  • 1,674 reviews 6.1/10 Room
  • 1,535 reviews 9.1/10 Service
  • 30 reviews 6.7/10 WiFi
  • 891 reviews 5.9/10 Comfort
  • 652 reviews 6.9/10 Cleanliness
  • 620 reviews 8.8/10 Breakfast
  • 435 reviews 6.2/10 Vibe

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