Novotel Birmingham Centre 4 stars

Excellent staff very helpful Hotel refurbishment is really impressive Cleanliness excellent Yannie was very good and really went above and beyond to make sure our guest had a good stay thank you to everyone at the hotel

As i was fasting, the breakfast time was from 6.30am whereas my fast would close at 4.30am, but I was pleasantly surprised how they accommodated my early breakfast timing. The guy (didn't get his name unfortunately - was working nights) at the reception got me cereal, yoghurt, juice, even offering me his own food which he brought to close his breakfast with. First class for going out of their way!

Very comfortable one night stay in a great location close to Sealife, Lego and plenty of restaurants! The room was ideal and the staff very friendly, in particular Ionut (John) who made us all feel very welcome. Good kids play area in reception. Will stay again.

A great welcome from the front of house staff, lovely friendly helpful bar staff too. Overall the room facilities were as described on the Accor/Novotel website - the room, bathroom and separate toilet were clean. Hygiene-wise, this arrangement of separate toilet and bathroom is not ideal as you cannot wash your hands in the toilet area. Bed was comfortable, mini-fridge very useful. If the sofa bed is used too, there would not be a lot of space in the room. However, the air conditioning is seasonal (heating works well in winter, however it was too warm for us, so we didn't sleep that well), so if you want fresh cool air in winter by opening the windows, you will also get street noise. Although the bedrooms do not face Broad Street, this location is busy and quite noisy at night. The hotel is about 3 minutes walk from Birmingham Symphony Hall, within easy reach on foot or by tram from the city centre and Birmingham New Street Station. There are plenty of pubs and restaurants nearby, plus a mini supermarket next door.

Afternoon tea was a birthday treat for my wife, on arrival 24/03/2023 booked for 14.00 we where escorted to the bar seating area and the restaurant manager Jose was so welcoming and was shown to our booked table . Our afternoon tea arrived quickly, tea, coffee, choice of sandwiches, cakes, scones cream and jam including drinks top ups Jose and his staff are so polite and made us most welcome keep up the good work and will defiantly be returning in the near future.