Aparthotel Adagio London Sutton Point 4 stars

Customer review rating (ALL Rating) 4.4/5 226 reviews

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Description

Hotel extras

  • Limited Carpark (£8 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

Aparthotel Adagio London Sutton Point

8 Sutton Plaza, Sutton
SM14FS LONDON
United Kingdom

GPS:51.360556, -0.190427

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  226 reviews

Customer review rating 3.0/5

Anna D. Couples - Confirmed reviews ALL

When we arrived to the room we had very strong smell of urine( probably it was a pet in the room before) and it was dirty floor in the bathroom. Next day housekeepers cleaned it again. Tower rail was broken, it was fixed only after few days. Fridge didn’t close properly. It was a lot of water(condensate) inside. Later it was fixed. It will be wonderful if the rooms will be checked by staff before you check in people into the room. As a lot of amenities is out of order and customers should ask for help. It was a case with my another booking (my friend stayed in room 713) . I prepared for early check in 50£. The staff in hotel even didn’t know that early check in is from 10am, I should prove them . There was no available room for early check in as hotel was fully booked. How it is possible? If the room was paid and early check in prepared how it happened that all rooms was fully booked and check in at 10am was not provided. We love to stay in Adagio, but those things make our stay very unpleasant.

Dear Anna, Thank you for your continued loyalty to Adagio and for providing such detailed and valuable feedback regarding your recent stay and the experience in room 713. We sincerely apologise for the significant shortcomings you encountered, which clearly made your visit far less pleasant than it should have been. The issues you have described, the unpleasant smell and cleanliness upon arrival, the broken towel rail and malfunctioning fridge, and the confusion and failure regarding the pre-paid early check-in—are unacceptable. They point to clear failures in our housekeeping inspections, maintenance follow-up, and internal communication. Your constructive suggestion that rooms should be thoroughly checked prior to guest arrival is absolutely correct, and we are reinforcing this protocol with our teams. We are particularly concerned that this follows a pattern from a previous booking. Please accept our deepest apologies for the frustration and inconvenience caused. Your feedback has been escalated to our Head of Housekeeping, Maintenance Manager, and Front Office Manager for urgent review and action to prevent recurrence. To address this properly, please contact me directly at the hotel. I would appreciate the opportunity to discuss this further and to assist with any future bookings to ensure they meet the high standard you expect and deserve. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 5.0/5

Les F. Couples - Confirmed reviews ALL

Friendly, helpful staff. Good location and everything we needed for our stay. Bice touch with the gift on the door handle on Christmas morning.

Dear Les, Thank you for your perfect 10/10 rating and for your wonderful feedback about your Christmas stay at Aparthotel Adagio London Sutton Point. We're absolutely delighted to hear that you found our staff friendly and helpful, our location convenient, and that everything met your needs. We're also thrilled that our small Christmas gift added a special touch to your morning, it was our pleasure. We look forward to welcoming you back for another exceptional stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Evangelia A. Business - Confirmed reviews ALL

very friendly personnel and very helpful. great location as well

Dear Evangelia, Thank you for your excellent 9/10 rating and for sharing your positive feedback about your stay at Aparthotel Adagio London Sutton Point. We're delighted to hear that you had a good stay, and that you found our personnel very friendly and helpful, and our location great. We hope to welcome you back soon for another enjoyable experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 5.0/5

Douglas G. M. Business - Confirmed reviews ALL

Received free upgrade, lovely stay, staff helpful and room clean and comfortable

Dear Douglas, Thank you for your perfect 10/10 rating and for your wonderful feedback about your stay at Aparthotel Adagio London Sutton Point. We're delighted to hear that you enjoyed your free upgrade and had a lovely stay, and that our staff were helpful and your room clean and comfortable. We look forward to welcoming you back soon for another excellent experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Linda C. Families - Confirmed reviews ALL

This is my second visit,and it was just as good as last time. Staff were very helpful and friendly. The room is well appointed. I would recommend it.

Dear Linda, Thank you for your excellent 9/10 rating and for your continued loyalty to Aparthotel Adagio London Sutton Point. We’re delighted to hear that your second visit lived up to your first, and that you found our staff helpful and friendly, the room well-appointed, and our location convenient for the station. We truly appreciate your recommendation and look forward to welcoming you back soon for another enjoyable stay. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 186 reviews 9.1/10 Location
  • 261 reviews 8.2/10 Room
  • 233 reviews 8.6/10 Service
  • 8 reviews 7.9/10 WiFi
  • 101 reviews 7.3/10 Cleanliness
  • 42 reviews 6.4/10 Breakfast

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