Aparthotel Adagio London Sutton Point 4 stars

Customer review rating (ALL Rating) 4.5/5 278 reviews

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8 Sutton Plaza, Sutton, SM14FS LONDON, United Kingdom

Description

Hotel extras

  • Limited Carpark (£8 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

Aparthotel Adagio London Sutton Point

8 Sutton Plaza, Sutton
SM14FS LONDON
United Kingdom

GPS:51.360556, -0.190427

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  278 reviews

It was an enjoyable stay.

Customer review rating 4.5/5

Ismail Business - Confirmed reviews ALL

I’ve been extremely comfortable at this facility over the years, so much so that it has become a second home for me. My family and I don’t stay less than 30 days in a year.

Dear ISMAIL A., We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Sutton Point. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK General Manager

Very close to Sutton station

Customer review rating 5.0/5

Swati D. Families - Confirmed reviews ALL

Absolutely clean stay for people who are staying there for longer time.

Dear SWATI D., We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Sutton Point. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK General Manager

Great location and comfortable apartment!

Customer review rating 5.0/5

Javitha Families - Confirmed reviews ALL

We spent 3 weeks initially before extending our stay here, its got all the amenities you need to have a relaxing and comfortable stay. The kitchen comes with all the pots/pans and cutlery/plates that you'd need, the oven and stove top work well. There's a dishwasher, washing machine and fridge available in the room. The bathroom has a wall mounted radiator so it's nice and warm. If you have any issues at all the front desk is extremely helpful, they will find a solution for your issue.

Dear JAVITHA M., We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Sutton Point. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK General Manager

A dreadful experience not to be repeated

Customer review rating 0.5/5

Brian H. Families - Confirmed reviews ALL

Dreadful experience simply trying to drop off and pick up at the hotel

Dear Mr. H., Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the challenges you faced during your stay and the frustration caused by the parking and drop-off situation. This is certainly not the experience we want any of our guests to have, and I deeply regret the inconvenience and dissatisfaction you encountered. Please rest assured that I will review this situation with our parking management to improve our processes and ensure clearer guidance is provided to all guests in the future. It’s disappointing to hear that your arrival experience, reception service, and departure did not meet the standards you expected. We strive to make all our guests feel welcome and valued, especially our ALL loyalty members, and I am sorry that we fell short in recognising your membership and ensuring your comfort. Your feedback about the overall cleanliness and breakfast has also been noted. We will address these points with the relevant teams to ensure improvements are made. I understand that your experience has left you feeling disappointed, but we would greatly appreciate the opportunity to make it right. I hope you will consider staying with us again in the future, giving us the chance to provide you with the quality experience you deserve. Thank you again for bringing these issues to our attention. Kind regards, Saira CIELOSZYK General Manager

Not worthy

Customer review rating 1.5/5

Sag Families - Confirmed reviews ALL

This Aparthotel did not meet the expectation of our long stay at a 4-star property & it seems the property is not well maintained. I had to waste my energy & time following up with the Reception Team who were very efficient but certain things were just beyond their control. The property Manager did not bother to even come & talk to us despite asking the Team on the ground.

Dear Mr. G., Thank you for sharing your detailed feedback regarding your recent stay with us. I deeply regret to learn that your experience fell short of expectations, particularly for your long stay at our property. Please accept my sincere apologies for the inconvenience you faced and for the areas where we did not meet the high standards you anticipated. While I’m pleased to hear that our reception team, especially Jasmine, provided professional and efficient service, I am disappointed to know that certain issues, including the condition and cleanliness of the room, remained unresolved. Please rest assured that I will investigate these matters with urgency and take the necessary steps to ensure this does not happen again. I also sincerely apologise for not addressing your concerns in person. As the property General Manager, it is my responsibility to ensure that all guests feel valued and their concerns are acknowledged and resolved promptly. I understand that you spoke with the Assistant General Manager during your stay, however your feedback highlights an area where we must improve, and I am committed to making those changes. I appreciate you taking the time to provide such comprehensive feedback, as it helps us identify the areas where we need to improve. Should you consider staying with us again, I would like to personally oversee your booking to ensure that you receive the experience you deserve. Please do not hesitate to contact me directly if I can assist you further. Thank you once again for your valuable input, and I hope we have the opportunity to restore your trust in us in the future. Kind regards, Saira CIELOSZYK General Manager

Other web-users rate our hotel

  • 187 reviews 9.1/10 Location
  • 261 reviews 8.4/10 Room
  • 192 reviews 8.2/10 Service
  • 11 reviews 8.3/10 WiFi
  • 113 reviews 7.6/10 Cleanliness
  • 67 reviews 9.6/10 Vibe
  • 36 reviews 6.7/10 Breakfast
  • 30 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.