Dear Guest, Thank you for your feedback and your 8/10 score. We are delighted to hear that you had a lovely time staying with us, even if only for a night, and that you found your room comfortable, well maintained, and with a nice ambiance. It is wonderful to know that you would definitely come back to spend longerw, e would be delighted to welcome you for an extended stay. Thank you for taking the time to share your experience, and we look forward to seeing you again in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Kian, Thank you for your feedback and your excellent 9/10 score. We are delighted to hear that you found our location well situated, just a short walk from the station, and that your room was clean and practical. It is also wonderful to know that our staff were all lovely, your kind words mean a great deal to our team. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Colin, Thank you for your feedback and your 8/10 score. We are delighted to hear that you had an amazing and comfortable stay, that everything flowed smoothly, and that our staff were friendly. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Jun, Thank you so much for your wonderful feedback and perfect 10/10 score. We are absolutely delighted to hear that you found our rooms clean and spacious and that our service was A+++. It is especially wonderful to know that Birute went out of her way to check you in early after your long flight from Perth, we can only imagine how much that meant after such a journey, and we will be sure to pass on your kind words to her. Your generous praise means the world to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Guest, Thank you for your feedback and your 7/10 score. We are pleased to hear that our location suited your needs. We appreciate your helpful suggestions regarding the kitchen. We are sorry that a frying pan and large bowls for cooking and eating were not provided, this has been shared with our housekeeping and management teams to ensure our apartments are better equipped. We also understand your point about the room types. The double room and the twin room are indeed the same price, but we are sorry that the twin room felt smaller and that the living space was limited and inconvenient for your needs. Your feedback is valuable, and we will review how we describe and allocate these room types to ensure greater clarity for our guests. Thank you again for taking the time to share your experience. We hope to welcome you back for an even better stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Guest, Thank you for your feedback and your excellent 9/10 score. We are delighted to hear that you were pleasantly surprised by your stay and that you found our facilities excellent, including the washing machine, kitchen, and coffee supplies. It is also great to know that our early check-in at 1:30 pm was convenient for your plans. Regarding the fridge, our Adagio apartments are designed with fully equipped kitchens, and a fridge is included as standard. We are sorry if this was not immediately visible or clearly pointed out upon arrival, our team would have been happy to assist. Please do not hesitate to ask us during a future stay so we can show you. Thank you again for taking the time to share your experience. We hope to welcome you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Guest, Thank you for your detailed feedback and your 8/10 score. We are delighted to hear that you found our location convenient, close to the high street with everything needed for a longer stay, and that our apartments were nicely equipped with a kitchen, microwave, and washing machine. It is also wonderful to know that our reception staff were very helpful and quick to respond. We appreciate your honest comments regarding the washing machine being hard to operate, we will look into providing clearer instructions. We are also sorry that the breakfast restaurant felt too cold, which may explain why it was often almost empty. Your feedback has been shared with our team to review the temperature in that area. Additionally, we apologise for the lack of ventilation in the refuse room on the 6th floor; this has been noted for improvement. Thank you again for taking the time to share your experience. We hope to welcome you back for an even better stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Stephen, Thank you so much for your wonderful feedback and perfect 10/10 score. We are absolutely delighted to hear that you found our self-contained apartment excellent and that our receptionist was so helpful in accommodating you after your arrival from Australia. It is also wonderful to know that you appreciated our cleaning schedule, which allows guests more privacy and flexibility during their stay. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience. We are so pleased that we could provide you with the excellent facilities and comfortable stay you were looking for, and we look forward to welcoming you back in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Minal, Thank you for taking the time to share such detailed a. feedback. We truly appreciate your honesty, a. we are pleased to hear that you received a good a. friendly check-in service, found the one-bedroom apartment comfortable, a. appreciated the filtered water station at lobby level. However, we sincerely apologise for the significant shortcomings you experienced. We regret that the apartment was not run as expected for an apart-hotel, that the mattress was too hard, a. that there was no direct line to reception, especially during the fire drill at 1:10 am, which must have been confusing a. distressing. We are also sorry that no cleaning service or touch-up was offered during your 7-night stay, a. that the bedroom window could not be opened for fresh air. Most concerning is your feedback about the kitchen being the worst equipped you have experienced worldwide, with missing basics, scratched cookware, a. a lack of items even for the number of guests the apartment accommodates. We sincerely apologise—this is not the standard we aim for, a. we have escalated your comments to our Head Housekeeper a. management team to ensure apartments are properly checked a. equipped before check-in. We are grateful for your 7/10 score despite these issues a. truly value your constructive feedback. We hope to have the opportunity to restore your confidence a. welcome you back for a much-improved experience in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Glyn, Thank you for your continued loyalty and for sharing your feedback and 9/10 score. We are delighted to hear that you always enjoy your stays with us and found the apartment very nice. We sincerely apologise for the poor service you experienced at the bar. Waiting with no one in attendance, despite ringing the bell several times, is not the standard we aim to provide, and we understand your frustration. This has been shared with our Food & Beverage team to ensure better coverage and prompt attention for our guests going forward. Thank you again for your kind words and for bringing this to our attention. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Alexander, Thank you for your continued loyalty and for taking the time to share such detailed feedback. We sincerely apologise for the unacceptable issues you encountered during this stay, especially the blood on the bathroom floor, which is a serious hygiene failure and completely inexcusable. We also regret the toilet not flushing, the noisy pump, the poor cleaning standard, and the missing shower gel and shampoo, as well as the limited kitchen utensils. This is far below the standard you have rightly come to expect from us. Please be assured that your feedback has been escalated to our Head Housekeeper and Maintenance Manager for immediate review. We are reinforcing our cleaning and inspection protocols to ensure such oversights never happen again, and we are reviewing the equipment in our apartments. Your 6/10 score reflects a mixed experience, and we are grateful for your honesty. We hope to have the opportunity to restore your confidence and welcome you back for a stay that meets our true standards. Warm regards, Tomasz Michalak Deputy General Manager

Dear Francis, Thank you so much for your feedback and generous 9/10 score. We are delighted to hear that you had a very good stay overall and found our accommodation comfortable, clean, and well located, especially convenient for your work. We appreciate your honest comment regarding the parking cost. We understand that £15 for 24 hours may feel a little expensive, and while our pricing is in line with secure parking in the area, we will certainly take your feedback into consideration as we review our services. We are thrilled that you would happily stay again and truly appreciate your kind words. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Mr G., Thank you for your continued loyalty over the past three years, and for taking the time to share your recent experience with us. We are truly sorry to learn that this visit fell so far below your expectations and did not reflect the standard you have come to expect from us. Please accept our sincere apologies for the condition of the room. It is also deeply concerning to hear that you felt the need to clean the room yourself. This is certainly not the experience we wish for any guest, and we are grateful that you brought these issues to our attention. Rest assured, I am personally investigating the issues you have described in the room where you stayed to ensure we take the necessary corrective action with our housekeeping and maintenance teams. We would also very much appreciate the opportunity to restore your confidence in us. Should you consider giving us another chance, please contact me directly at the hotel before your next booking, I will personally oversee your room allocation to ensure you receive the comfortable and well-prepared stay you are used to. We are truly sorry for the disappointment and hope to have the chance to welcome you back under much better circumstances. Warm regards, Tomasz Michalak Deputy General Manager

Dear Guest, Thank you so much for your feedback and perfect 10/10 score. We are absolutely delighted to hear that you found your room very clean, our staff great and attentive, and our location perfect for your stay. It is always our goal to provide a seamless and welcoming experience, and we are thrilled that we succeeded. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Guest, Thank you for choosing to stay with us once again and for taking the time to share your feedback. We are pleased to hear that you continue to find our location very convenient for Heathrow, shops, and transport links. However, we are truly sorry that this stay did not meet the standard of your previous visit. We apologise that room service and restocking were not provided during your stay, and that the breakfast was disappointing. Please be assured that we have shared your comments with the relevant teams to ensure improvements are made. We are grateful for your honest feedback and your 7/10 score, and we hope to have the opportunity to welcome you back for a much improved experience in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Steven, Thank you so much for your wonderful feedback and for the perfect 10/10 score. We are absolutely delighted to hear that you had such a lovely stay and that Asif went above and beyond to cater to your requests. It is truly heartwarming to know that his efforts made such a positive impact on your experience. We will be sure to pass on your kind words to him, he will be thrilled to know he helped make your stay so memorable. We truly appreciate you taking the time to share your praise, and we look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Guest, Thank you for your honest feedback and for your 6/10 score. We are delighted to hear that you found the apartment lovely, clean, quiet, and well-stocked, and that you enjoyed a great breakfast in the restaurant. However, I am truly sorry that your sleep was so disturbed. Please accept my apologies that the double bed was very hard and uncomfortable, and that the air conditioning vents in the bedroom made a loud whining noise every couple of hours, waking everyone in the apartment. This is not acceptable, and we have shared your feedback with our maintenance team to investigate the noise issue and review the mattress. We hope to have the opportunity to welcome you back for a much more comfortable stay. Warm regards, Tomasz Michalak Deputy General Manager