ibis London Excel Docklands Hotel 3 stars

TripAdvisor rating 4.0/5 2,462 reviews
ibis London Excel Docklands
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+ 11 Services
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Room 1

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Hotel extras

  • Close to Excel Exhibition Centre, O2 Arena and Canary Wharf

  • On-site parking for all hotel guests

  • 2 minutes walk to ExCeL Convention Centre and Emirates Cable Car for access to the O2 Arena

  • 4 stops on Docklands Light Railway to London City Airport - 15 min

  • Fogg's Restaurant and 24 hour snacks available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis London Excel Docklands

9 Western Gateway
Royal Victoria Dock
E16 1AB
london
united kingdom

Tel: +442070552300

Fax: (+44)207/0552310

Contact email

Check-in from 14h00

Check out up to 12h00

  • By Bus Routes :   147/325

  • By subway :   JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION :   DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION :   DLR ROYAL VICTORIA

  • By plane

    LONDON CITY AIRPORT At 3.7km / 2.3 miles

  • By plane

    LONDON GATWICK At 49.89km / 31 miles

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    LONDRES WATERLOO At 11.26km / 7 miles

  • By train

    WATERLOO At 11.26km / 7 miles

GPS :51.50756, 0.026393

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Accessible Double Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Accessible Twin Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

FOGG'S

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOGG'S

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,509 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,462 reviews

OK for an overnight stopover

Customer review rating 4.2/5

Louise Couples - 03/12/2019 Confirmed reviews ALL

On the positive side. The staff are friendly, the rooms are clean and the bed was comfortable. The shower was warm there was tea and coffee making facilities, toiletries provided and a hair dryer. Everything you would expect for a comfortable overnight stay. On the negative side, breakfast was overpriced and horrible.

Viva Elvis

Customer review rating 4.2/5

Marco B. Solo - 03/12/2019 Confirmed reviews ALL

Top Zeit in London im Concert Elvis on ScreenO2 Arena

Clean comfortable stay for a weekend break

Customer review rating 4.2/5

Claire Couples - 03/12/2019 Confirmed reviews ALL

Lovely staff, who were very helpful with the check-in process. Room was clean and comfortable. However did think the staff at the bar seemed overwhelmed with how busy it was on the evening I stayed. Reception staff were trying to help but they didn’t always know the right drinks or how to make them. Equally at breakfast too the staff seemed a bit overwhelmed with how busy it was.

Good hotel, friendly staff

Customer review rating 4.2/5

David Solo - 03/12/2019 Confirmed reviews ALL

East check in, clean room, friendly staff

Very satisfactory

Customer review rating 4.2/5

J C. Couples - 02/12/2019 Confirmed reviews ALL

Excellent nice room Very helpful staff

Great weekend

Customer review rating 4.2/5

Caron L. Friends - 02/12/2019 Confirmed reviews ALL

Fab room, comfy bed, great breakfast. Loved the fact that the bar was open 24 hours and that it served chips :)

Fantastic stay

Customer review rating 4.2/5

Martin Couples - 01/12/2019 Confirmed reviews ALL

We had the most fantastic stay at the Ibis Excel London. The check-in/out staff were friendly, efficient and welcoming along with the atmosphere in the bar area which was great. To top it off the bed was fantastic (we don’t usually sleep well in hotel rooms) and we loved the television.

Customer review rating 4.2/5

Simon D. Business - 01/12/2019 Confirmed reviews ALL

Lobby nice area, although I prefer a proper reception and not computers on show as if it’s temporary. Room was nice and tidy with all you need, bathroom could have been cleaner

Customer review rating 4.2/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

the hotel lift waiting time is long sometimes

Acceptable but v cold

Customer review rating 4.2/5

? Business - 29/11/2019 Confirmed reviews ALL

Open ventilation vents in my room. Fixed by administration with ..duct tape. AC provided no hot air. Warm air at best (15 degrees) V good location

Value

Customer review rating 4.2/5

Paul Couples - 27/11/2019 Confirmed reviews ALL

My stay at the ibis was excellent. The staff were very helpful and the room was small but very nice and comfortable. Only one minor complaint is the breakfast could be a bit hotter.

Not too bad but had better stay at other hotels

Customer review rating 4.2/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

Online bookin via iphone does not work and would not allow me to select details. Queen Room on level 5 room 44 very dark and hardly any daylight during Morning even with curtains open. Cooked breakfast was cold at 9am. Internet very slow. Room is advertised as newly decorated but this in not true. Carpet needs replacing as marked. Sink has very bad smell when running water. Shower water is either very hot or cold. Cleaners either don’t look when replacing towels as first day had one towel for two guests so had to request another one. Later Siri g stay the two wet towels were left and a further tow given. Compliemwntary milk and sugar was different everyday sometimes two milk per person other days one per person. Guest talking very loud going to breakfast at 6.30 and on return. Other times it was at 12.30am -1am !!

Excellent stay

Customer review rating 4.2/5

Julie B. Couples - 27/11/2019 Confirmed reviews ALL

Reception staff very efficient. Bar staff and meals lovely

Nothing special

Customer review rating 4.2/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Just a place to sleep

Excellent service and staff, all my respect!

Customer review rating 4.2/5

Tudor Friends - 26/11/2019 Confirmed reviews ALL

Starting from the reception, the rooms are very clean, the restaurant is open 24 hours, all the staff at the bar, reception, restaurant, has the maximum rating! I travel around the world, but rarely has I had such a pleasant experience! I will definitely come back!

Excellent

Customer review rating 4.2/5

Mark W. Business - 25/11/2019 Confirmed reviews ALL

All requirements met by your wonderful staff :-)

Dear Mark, We really appreciate you taking the time to leave us a review, it means gold for us. Moreover, we are thrilled to see you appreciate the our staff. Your positive comments can only motivate us even further as we strive to improve our services. Thank you for choosing ibis Excel Docklands and we look forward to having you back in the future! Kindest regards, Maria | Front Office Team Leader

OSPITALITATE,

Customer review rating 4.2/5

Gabriel S. Business - 25/11/2019 Confirmed reviews ALL

EXCELENTA

Dear Mr. S., We really appreciate you taking the time to leave us a review, it means gold for us. Moreover, we are thrilled to see you appreciate the excellent level of hospitality, we do indeed put the guest at the center of our activity daily and seeing the results can only motivate us even further as we strive to improve our services. Multumim frumos si va astept sa reveniti la ibis Excel Docklands! Kindest regards, Maria | Front Office Team Leader

Overall, very good, but we experienced some unnecessary frustrations.

Customer review rating 4.2/5

N. J. V. L. Couples - 25/11/2019 Confirmed reviews ALL

Our check in process could have been better. We arrived just after noon (having completed the pre-arrival check-in, on line, which asks for the anticipated arrival time, which we answered as noon) to be told that check in was at 2.00 p.m. We went for a walk, returned, asked about access to our room, again, and was told to wait until 2.00 p.m. We ordered two coffee's (cost £6,00) and waited ! At 1.15 p.m. I asked about the room access suggesting that some rooms must have been made available, and another girl got involved by actually investigating from the hotel cleaning manager to find lots of availability, so we chose a room. The basin in the "pod" w.c. / shower / basin area was obviously blocked as the water ran away very slowly. The hose connection of the shower at the "pod" wall required a new washer as it sprayed water everywhere, reducing water into the shower hose. We reported these small issues to the reception staff. Next day, the water went away from the basin more rapidly but there was now at leak from the waste connection below the sink, causing the floor to be wet. The hose connection problem was ignored. These issues will obviously be experienced by the following guests into room 639. However, the breakfast was very good. In addition, one staff member excelled ("Edita", originally from Lithuania) who was polite, helpful and always smiling. At "reception", generally, the staff are too young and inexperienced.

A great stay

Customer review rating 4.2/5

Kathryn Couples - 25/11/2019 Confirmed reviews ALL

Clean, friendly, easy access to o2

Dear Kathryn, We really appreciate you taking the time to leave us a review, it means gold for us. Moreover, we are thrilled to see you appreciate the friendliness of the team. Your positive comments can only motivate us even further as we strive to improve our services. Thank you for choosing ibis Excel Docklands and we look forward to having you back in the future! Kindest regards, Maria | Front Office Team Leader

Couldn’t have asked For better

Customer review rating 4.2/5

Emily Friends - 25/11/2019 Confirmed reviews ALL

Very comfortable

Dear Emily, We really appreciate you taking the time to leave us a review, it means gold for us. Moreover, we are thrilled to see we left such a good impression following your stay. Your positive comments can only motivate us even further as we strive to improve our services. Thank you for choosing ibis Excel Docklands and we look forward to having you back in the future! Kindest regards, Maria | Front Office Team Leader
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