ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.2/5 1,056 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,056 reviews

TripAdvisor Rating  4.0/5  2,729 reviews

Cheap and not so cheerful

TripAdvisor rating 2.0/5

Quest22335705793 TripAdvisor review

Cheap and not so cheerful. Room had dirty splash marks on ceiling, shower water didn't drain and threatened to overflow so had to keep turning water off. Carpets in main corridors on level 3 were full of stain marks. Air conditioning didn't work, tv kept randomly turning itself on. Downstairs in bar, there was only one person serving after an event at the Excel, so there was a long, slow queue. On a plus, the hotel was ideally located with a 2 minute walk to the excel centre. I won't be staying there again.

Comfortable hotel and well located

Customer review rating 4.0/5

Ken Solo - Confirmed reviews ALL

Hotel was up to expectations but its sorely needs an uplift as the furnishings, carpets and furniture need an overhaul.

Dear Kenneth G., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurelija Revuckaite Guest Experience Manager

Average stay

Customer review rating 3.0/5

Youla Couples - Confirmed reviews ALL

This second visit wasnot the same as the first one. The level cleaningness in the room was bad. There was plenty of time for the staff to prepare the room as checked in late. Imagine our disappointment walking in a room with dirty bedsheets, dirty bathroom floor and sink and finding holes in the towels. The receptionist managed to find us a different room for which we're greatful but the cleaner's continue to leave the used mugs and glasses in the room.

Customer review rating 2.0/5

Sarah T. Couples - Confirmed reviews ALL

The rooms were as expected for the price, similar to a Travelodge and the reception staff were very helpful. The hotel was within easy reach of the Elizabeth Line. However, the breakfast was rubbish and definitely not worth the money. Poor choice, people waiting around for food and cutlery to be replenished. Tables were dirty and full of used cups and plates that weren’t cleared. I definitely wouldn’t bother with the breakfast next time.

Thank you for sharing your experience with us. I’m glad to hear that our reception staff were helpful and that you appreciated the convenient location near the Elizabeth Line. However, I’m truly sorry to learn about your disappointing breakfast experience. The issues you mentioned—limited choices, delays in replenishment, and uncleared tables—are not reflective of the standard we strive to deliver. Your feedback has been shared with our restaurant team to ensure immediate improvements are made to enhance the quality of our breakfast service. We value your comments and hope to have the opportunity to provide you with a better experience in the future. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Friendly staff

Customer review rating 4.5/5

Tony P. Couples - Confirmed reviews ALL

Great breakfast, comfy beds

Thanks for taking the time and scoring your recent stay. We were so chuffed to make your stay pleasant, at ibis our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.com/UserReview-g186338-d289185-Ibis_London_Excel_Docklands-London_England.html Thanks again so much and hope you would come back and visit us soon! Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,005 reviews 9.2/10 Location
  • 1,352 reviews 6.5/10 Room
  • 1,155 reviews 8.4/10 Service
  • 36 reviews 7.4/10 WiFi
  • 596 reviews 7.1/10 Cleanliness
  • 473 reviews 7.1/10 Breakfast
  • 164 reviews 8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.