ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,092 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,092 reviews

Customer review rating 4.0/5

Jill D. Business - Confirmed reviews ALL

I was happy with my stay at Ibis Docklands. Good price, nice breakfast and the staff are amazing, so friendly and resolved some small issues i had.

Dear Jill D., Thank you for your kind feedback regarding your recent stay at Ibis London Excel Docklands. We are delighted to hear that you enjoyed our location, breakfast, and the friendly service provided by our staff. Your satisfaction is our priority, and we look forward to welcoming you back soon. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 0.5/5

Emma O. Families - Confirmed reviews ALL

We stayed to attend the Move It dance event at Excel. Our room was extremely noisy with other people from the event running and screaming in the corridor in the middle of the night, meaning my daughter could not sleep. As a single mum who works hard to pay for this dance weekend I felt I needed to complain to the staff, but nothing was done and when I checked out the lady at reception told me there was “nothing we could do as they just wouldn’t listen to us”. I don’t think this is an acceptable response when someone had paid a lot of money for a hotel room. We also found hairs in the shower and on the pillowcases. Would avoid this hotel at all costs in future.

Customer review rating 3.5/5

Katie B. Business - Confirmed reviews ALL

Simple room, good breakfast, great location. They don't have a gym but they are next to the Novotel who does and since they are partners, Ibis hotel guests are also allowed in which was perfect. Note that the gym is small but has a good selection of equipment for a hotel gym.

Dear Katie B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and enjoyed the breakfast offerings. It is great to know that you found the arrangement with the Novotel gym satisfactory. We understand that our facilities may be limited, and we appreciate your understanding in this matter. Your insights are valuable to us, and we hope to welcome you back in the future for another pleasant stay. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.5/5

Christoph O. Business - Confirmed reviews ALL

Location is very good for Exhibitions and room is ok. But Price was crazy

Dear Christoph O., Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback about our pricing in relation to your experience. We strive to provide competitive rates, especially during peak exhibition times, which can impact costs. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 3.5/5

Hiroyuki T. Business - Confirmed reviews ALL

Staff are friendly and kind. Breakfast is good but no apple juice during my 5 days. Fee is expensive. Wishing you can offer lower fee next time.

Dear Hiroyuki, Thank you for taking the time to share your feedback following your recent stay with us. We’re very pleased to hear that you found our team friendly and kind, and that you enjoyed the breakfast overall—although I must apologise for the unexpected apple juice disappearance during your stay, we’ll make sure it doesn’t go missing again! With regards to your comments about the wake-up system and telephone access, we do offer wake-up calls through our reception team, who are always happy to assist at any time. As our rooms are not equipped with telephones, we understand your concern regarding international call charges when using personal devices, and we appreciate you highlighting how this may impact your experience, we do however wish to note that we have a direct whatsapp line with reception and complimentary wi-fi which causes no extra charges when contacting us. Your feedback regarding value for money and overall experience has been noted and shared with the relevant teams, as we continuously look for ways to improve both our service and offering. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back in the future for an even smoother stay. Yours, Aurelija Revuckaite Room Divisions Manager Novotel & ibis London ExCeL

Other web-users rate our hotel

  • 1,161 reviews 9.4/10 Location
  • 1,507 reviews 6.4/10 Room
  • 1,421 reviews 8.9/10 Service
  • 28 reviews 5.3/10 WiFi
  • 705 reviews 6.5/10 Cleanliness
  • 604 reviews 7.4/10 Breakfast

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