ibis London Excel Docklands Hotel 3 stars

my daughter and I stayed the weekend of the Country to Country festival which sadly was cancelled. The room was very expensive - nearly £400 for 2 nights- because of C2C. Many people had cancelled so the hotel was very quiet. My daughter arrived before check in time & was asked for an extra £20 to check in early even though the room was ready & we'd prepaid top rate. That's just mean & penny-pinching. Apart from that the stay was fine, nice room, friendly staff, great location

I had a restful stay at the Ibis Excel Docklands. Eduardo and his team made sure I was provided with a warm welcome and exceeded my expectations and needs from start to finish. Room was clean, quiet and comfy. I would gladly visit again.

Speedy Check in, comfortable beds, friendly staff

The staff here are exceptional and go out of their way to accommodate. Hard working team who work well together and or as individuals. The only down side is the poor drainage system at the Hotel which seriously needs updating, sewage smell from sink when running water and draining sink. Aside from this I would of awarded a higher mark. 8/10

Great service location and have to say for a hotel very reasonable prices for food and bar. Room spotless very clean and comfortable

I've stayed with Ibis frequently before, but this was by far my worst stay. On arrival staff were a little clueless, not being able to answer relatively simple questions. I then went down for dinner later on, again the member of staff who served me seemed disinterested and it took over an hour for my food to arrive. The food was awful, frozen/cold veg on pasta, I'd waited so long I decided to leave it and head to the corner shop opposite for a sandwich

I had a great experience in London and would love to come back. Thank you

Good and polite reception, room looked new. Bathroom clean. 24hr bar so we could sit and relax as we arrived late. Didn’t have breakfast as we don’t eat much in the mornings but walked to a local cafe.

Excellent service from all staff

I have stayed there 3 times already and each time was a pleasure.

Very nice welcome Plants of staff v efficient no queue V clean room nice breakfast Thank you

Room not cleaned during stay; had to ask for wet towels to be replaced; had to ask for toilet rolls (twice); served raw chicken wings in the bar (twice); disinterested and disengaged staff.

A standard Ibis hotel visit - comfortable and welcoming

Everything was easy but the aircon didn't work. A mechanic came round to fix but said it's the same with all rooms because of cold weather. We have stayed about 5 times at this same hotel this winter and aircon has always worked. So think he was lying. They didn't give us another room just a fan and aircon remained broken.

Very friendly and helpful staff, excellent location and very clean and up to date rooms. Only minor pick was that the morning of our departure the sink smelled like drains.