ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,379 reviews

Best price
guarantee
ibis London Excel Docklands - Image 1
ibis London Excel Docklands - Image 2
ibis London Excel Docklands - Image 3
ibis London Excel Docklands - Image 4
9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need, 2 cosy beds, ensuite bathroom, hairdryer, tea and coffee facilities, a big desk, Internet and 42inch TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Experience comfort and elegance in our Riverside Premium Room with a double bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

See availabilities

Experience comfort and elegance in our Riverside Premium Room with a twin bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 278 rooms
  • 15 rooms for people with reduced mobility
  • 278 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 34.91 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

IBIS LONDON EXCEL RESTAURANT

Photo out of - IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
120
Accessibility
Accessible service
9 Western Gateway, Royal Victoria Dock, E16 1AB London, United Kingdom
Telephone +44 20 7055 2306

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

At ibis, we think of all the details, which is why we offer you: premium, seasonal and delicious products. Don't miss our sweet treat atelier. Do yourself a waffle or pancake and personalize it with toppings of your choice!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,379 reviews

Customer review rating 2.5/5

Derek H. Business - Confirmed reviews ALL

Dear Derek H., Thank you for your feedback. I am pleased to hear that you appreciated our location and value. However, I regret that your experience with our reception staff did not meet your expectations, and I understand your sentiments regarding the bar and restaurant ambiance. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Stephen B. Business - Confirmed reviews ALL

Dear Stephen B., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your acknowledgment of our excellent location and the quality of our breakfast and staff service. I regret to hear that your bathroom's condition did not meet your expectations and that one of the lifts was out of order during your arrival. We understand the importance of maintaining high standards in our facilities and the impact this has on our guests' experience. Additionally, I appreciate your suggestion regarding the availability of small fridges in the rooms. Thank you for your valuable insights, which will be taken into consideration as we continually strive to improve our services. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Thomas O. Families - Confirmed reviews ALL

Dear Thomas O., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and staff service enhanced your experience, and that you benefited from the discount on the cable car to the O2 arena. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Sorcha D. B. Business - Confirmed reviews ALL

Dear Sorcha D. B., Thank you for taking the time to share your feedback. We’re sorry to hear that you felt uncomfortable during your interaction with our receptionist. We take comments regarding the professionalism and conduct of our team very seriously. We would have been happy to address any concerns at the time, and we will certainly look into the interaction you have described. We appreciate you bringing this to our attention and hope we will have the opportunity to provide you with a more welcoming experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Christine M. Couples - Confirmed reviews ALL

Dear Christine m., Thank you for your positive feedback. We are delighted to hear that you were able to secure a room with us and that your weekend stay worked out well. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Dear Derek H., Thank you for your feedback. I am pleased to hear that you appreciated our location and value. However, I regret that your experience with our reception staff did not meet your expectations, and I understand your sentiments regarding the bar and restaurant ambiance. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Stephen B. Business - Confirmed reviews ALL

I was disappointed that after paying for two rooms overnight for a business trip that my bathroom was looked tired; cracked shower unit tray and limescale on taps, stain in the sink etc. I’d also like a small fridge to keep drinks cool. One of the lifts was OOO which is never great on arrival. Breakfast and staff were excellent, location and room view over the Thames was great. Small details (for the price) should be taken care of, especially bathroom cleanliness

Dear Stephen B., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your acknowledgment of our excellent location and the quality of our breakfast and staff service. I regret to hear that your bathroom's condition did not meet your expectations and that one of the lifts was out of order during your arrival. We understand the importance of maintaining high standards in our facilities and the impact this has on our guests' experience. Additionally, I appreciate your suggestion regarding the availability of small fridges in the rooms. Thank you for your valuable insights, which will be taken into consideration as we continually strive to improve our services. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Thomas O. Families - Confirmed reviews ALL

The rooms are nice and comfortable. The staff where really helpful. They informed us that if we are getting the cable car to the o2 arena and show our tickets we get a discounted fair.

Dear Thomas O., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and staff service enhanced your experience, and that you benefited from the discount on the cable car to the O2 arena. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Sorcha D. B. Business - Confirmed reviews ALL

The receptionist was a bit strange and unprofessional had I been travelling alone I would have felt uneasy his name was Azzy I think

Dear Sorcha D. B., Thank you for taking the time to share your feedback. We’re sorry to hear that you felt uncomfortable during your interaction with our receptionist. We take comments regarding the professionalism and conduct of our team very seriously. We would have been happy to address any concerns at the time, and we will certainly look into the interaction you have described. We appreciate you bringing this to our attention and hope we will have the opportunity to provide you with a more welcoming experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Christine M. Couples - Confirmed reviews ALL

Managed to secure a room for the weekend after our original hotel fell through!

Dear Christine m., Thank you for your positive feedback. We are delighted to hear that you were able to secure a room with us and that your weekend stay worked out well. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Adam O. Couples - Confirmed reviews ALL

Stayed for 3 days amazing staff so kind and helpful will absolutely return

Dear Adam O., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impact on your experience. We look forward to welcoming you back for another enjoyable visit. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Natalie R. Solo - Confirmed reviews ALL

Room was adequate. Some concerning (blood? Wine?) stains on the carpet and housekeeping were not generous in replenishing tea and coffee supplies. Strictly 1 teabag a day! A lot of noise from a bar located below the room which disrupted sleep. However it served the purpose I needed for a short stay

Dear Natalie R., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered, as well as the inconvenience caused by noise from the bar below. We strive to provide adequate supplies, and I regret that this was not your experience. Your comments are valuable for our continuous improvement, and I appreciate your understanding regarding the purpose of your stay. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Gunnar B. Solo - Confirmed reviews ALL

I stayed at the hotel for 5 nights. The hotel is nicely located with many things to explore in close range. The tube is close by.

Dear Gunnar B., Thank you for your kind words regarding our friendly staff and the hotel's convenient location. We are pleased to hear that you enjoyed your stay and found our proximity to local attractions and transportation beneficial. We look forward to welcoming you back soon. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.5/5

Daniel B. Business - Confirmed reviews ALL

The smell coming out of the drains we overpowering. The tv date was set incorrectly so I had to enter a technical mode to adjust it to make the tv work at all

Customer review rating 4.0/5

Emily B. Families - Confirmed reviews ALL

We had a great stay, a slight issue with the bathroom but they resolved this quickly for us. Staff were great with excellent local knowledge, I would definitely recommend!

Dear Emily B., Thank you for your kind feedback. We are delighted to hear that you enjoyed our location and found our staff to be friendly and knowledgeable. It is also wonderful to know that any issues were resolved promptly during your stay. We appreciate your recommendation. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.5/5

Grace T. Couples - Confirmed reviews ALL

Room was not cleaned to a good standard.

Dear Grace T., Thank you for your feedback regarding your recent stay. I am sorry to learn that the cleanliness of your room did not meet our usual standards. Your comments will be shared with our housekeeping team to ensure improvements in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Carl E. Couples - Confirmed reviews ALL

Good location to excel arena but don't tell you the car park is £30 for 24 hours rooms clean and tidy definitely would stay again

Dear Carl E., Thank you for your positive feedback. We are pleased to hear you enjoyed your stay and found our location convenient. We appreciate your comments regarding the parking fee; we strive to communicate all relevant information clearly to our guests. We look forward to welcoming you back soon. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.0/5

Dan V. Couples - Confirmed reviews ALL

Stayed 1 night - went out for an hour to come back and find the door open and unlocked for anyone to walk in. Staff couldn’t say who came in and why. Made the rest of the stay rather uncomfortable. Manager wasn’t in until after we checked out the following day. Apparently maintenance had come in but for reasons no one knows, all sounds dodgy but lucky it seems nothing was taken.

Customer review rating 3.0/5

Lisa S. Solo - Confirmed reviews ALL

Although I paid to upgrade the room was very basic. The bed was lumpy and the pillows were a shock, no good for support to set up i the bed to watch TV, however very comfortable to sleep on. The plug sockets (extension socket) were to far away for the coffee machine and kettle, so I had to shift. The shower was lovely all be it that it appeared to be a prefab unit. The website I booked through indicated there was a safe in the room but this was not the case, I would need to take any valuables to reception and ask to have it put in the safe there somewhere which didn't feel secure to me, not knowing who would have access. The proximity to the Excel is perfect though, so if you are happy with no bells and whistles this would be perfect. Plus they have a bar open til late.

Dear Lisa S., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered with the room and its amenities. Your comments about the bed and pillows have been noted, and we appreciate your input as it helps us to assess our offerings. I understand your concerns regarding the accessibility of plug sockets and the absence of a safe in your room. We strive to provide a comfortable and secure environment for our guests, and your observations will be valuable in our ongoing efforts to improve. It is reassuring to hear that you found our location convenient and enjoyed the late-night bar service. Thank you once again for your feedback, and we hope to provide you with a more satisfactory experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Michelle K. Couples - Confirmed reviews ALL

Ideal if visiting the O2 a short cable car ride over the water,coming back to the hotel is not so easy if after 11.00pm as the cable closes and everyone is looking for taxis.Something to factor in if going to an event.The staff were pleasant the rooms are adequate,the drinks and food were standard London prices but decent.Parking at 60 quid for 2 nights using the hotel next door is very expensive.

Dear Michelle K., Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our location and the staff. I apologize for the inconvenience you experienced with the cable car schedule after 11:00 PM. We strive to provide accurate information for our guests to enhance their experience. Regarding the parking fees, we understand that costs can be a concern and we continually seek to offer competitive options. Your insights are invaluable as we work to improve our services. Sincerely, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Paul M. Families - Confirmed reviews ALL

Staff helpful and the room was clean and modern

Dear Paul m., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room, as well as the helpfulness of our staff. Your insights are valuable to us as we strive for continuous improvement. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Jade M. Families - Confirmed reviews ALL

We had a lovely stay at ibis London Excel Docklands. The staff were incredibly friendly and welcoming towards both me and my daughter, which made us feel really comfortable from the moment we arrived. Our room was clean, comfortable and had everything we needed for our stay. The staff were always helpful, polite and friendly, and nothing felt like too much trouble. We really enjoyed our stay and would definitely recommend ibis London Excel Docklands, especially for families. Thank you to all the lovely staff for making our stay so enjoyable! ❤️

Dear Jade M., Thank you for your wonderful feedback regarding your recent stay at ibis London Excel Docklands. We are delighted to hear that you and your daughter felt welcomed and comfortable during your visit. Our team strives to provide excellent service, and it is gratifying to know that their efforts made a positive impact on your experience. We are also pleased that you found your room to be clean and well-equipped for your needs. Your recommendation, particularly for families, is greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Telma A. Families - Confirmed reviews ALL

Pleasant and helpful staff, but rooms smell awful.

Dear Telma A., Thank you for your feedback. It is gratifying to hear that you found our staff pleasant and helpful. However, I regret that the room condition did not meet your expectations. Your comments regarding the odor have been noted for our ongoing improvement efforts. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Martin H. Solo - Confirmed reviews ALL

Normally stay at Ibis Greenwich but they were full so chose Excel for next best location. As usual the customer service was excellent, especially the restaurant staff who helped me with a special request. Got a near top-floor room with a great view and as I was going out and about a lot, being near to the tube lines was great. If it's your thing, near to the cable car too. Good ice cream van usually a couple hundred yards down the road and a Tesco Express nearby as well as a Premier mini supermarket. Beware, though, no Wetherspoons or proper chip shop nearby, had to go to Greenwich for those. Poor check in speed though, long queue and only one staff member on duty :( :( To be fair the person did try to get another staff member to join them, but nobody was available.

Dear Martin H., Thank you for taking the time to share your experience at the ibis London Excel Docklands. We are pleased to hear that you enjoyed the excellent location, our attentive staff, and the stunning view from your room. It is wonderful to know that our restaurant team was able to accommodate your special request, as we strive to provide exceptional service. We recognize your feedback regarding the check-in process and understand that a long wait can impact the overall experience. While our team aims to manage busy periods effectively, we appreciate your understanding in this instance. Your comments will be shared with our management team for review as we continuously seek ways to enhance our guest experience. We look forward to welcoming you back in the future, whether at our hotel or another ibis location. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Claire C. Families - Confirmed reviews ALL

We always stay at the ibis when we visit London and each time the staff are always very friendly, the rooms are clean and the breakfast is always on point.

Dear Claire C., Thank you for your kind words regarding your experiences at our hotel. We are delighted to know that our friendly staff, clean rooms, and quality breakfast have consistently contributed to your enjoyable stays in London. We look forward to welcoming you back again soon. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Other web-users rate our hotel

  • 1,250 reviews 9.4/10 Location
  • 1,655 reviews 6.5/10 Room
  • 1,589 reviews 9.1/10 Service
  • 30 reviews 5.6/10 WiFi
  • 772 reviews 6.3/10 Cleanliness
  • 641 reviews 8/10 Breakfast
  • 6 reviews 8.3/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in London Hotels