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ibis London Excel Docklands Hotel 3 stars

Customer review rating 4.2/5 5,689 reviews

ALLSAFE approved hotel

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ibis London Excel Docklands
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+ 15 Services

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £18 for 24 hours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Copy/print service available Paying

Hotel location

ibis London Excel Docklands

9 Western Gateway
Royal Victoria Dock
E16 1AB london
united kingdom

Tel: +442070552300

Fax: (+44)207/0552310

Check-in from 15h00

Check out up to 12h00

  • By Bus Routes :  147/325




  • By plane

    LONDON CITY AIRPORT At 3.7km / 2.3 miles

  • By plane

    LONDON GATWICK At 49.89km / 31 miles

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    LONDRES WATERLOO At 11.26km / 7 miles

  • By train

    WATERLOO At 11.26km / 7 miles

GPS :51.50756, 0.026393

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars

Ibis London ExCeL Restaurant

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.


Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,689 reviews

TripAdvisor Rating 4.0/5

2,494 reviews

Good hotel position

Customer review rating 4.5/5

Neil C. Solo - 27/03/2020 Confirmed reviews ALL

Very quiet rooms with no noise. Rooms are a bit funky but some how work. Very good reception staff.

Life savers

Customer review rating 5.0/5

S. Couples - 26/03/2020 Confirmed reviews ALL

General manager, Rohit Mendonca, went above and beyond to help us out of a very difficult situation. We so appreciated his and his staff's caring and concern for us.

Good stay

Customer review rating 4.0/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL


Comfortable stay - excellent customer service!

Customer review rating 4.5/5

Marc C. Business - 19/03/2020 Confirmed reviews ALL

Immediately greeted by a member of the staff upon my arrival - clean and comfortable room and well prepared breakfast. Very convenient location for Excel and some local restaurants.

Tidy Hotel

Customer review rating 4.0/5

Anonymous Solo - 17/03/2020 Confirmed reviews ALL

Clean and tidy hotel. Fine for short stay. About 20 minutes from central London on DLR.

good stay - but mean about check-in

Customer review rating 4.0/5

Helen Families - 17/03/2020 Confirmed reviews ALL

my daughter and I stayed the weekend of the Country to Country festival which sadly was cancelled. The room was very expensive - nearly £400 for 2 nights- because of C2C. Many people had cancelled so the hotel was very quiet. My daughter arrived before check in time & was asked for an extra £20 to check in early even though the room was ready & we'd prepaid top rate. That's just mean & penny-pinching. Apart from that the stay was fine, nice room, friendly staff, great location

A warm welcome and comfortable stay

Customer review rating 5.0/5

Lucie Solo - 16/03/2020 Confirmed reviews ALL

I had a restful stay at the Ibis Excel Docklands. Eduardo and his team made sure I was provided with a warm welcome and exceeded my expectations and needs from start to finish. Room was clean, quiet and comfy. I would gladly visit again.

Well Located for O2

Customer review rating 3.5/5

Y W. Friends - 09/03/2020 Confirmed reviews ALL

Speedy Check in, comfortable beds, friendly staff

Five Star customer service, clean rooms and well located.

Customer review rating 4.0/5

Nick P. Business - 09/03/2020 Confirmed reviews ALL

The staff here are exceptional and go out of their way to accommodate. Hard working team who work well together and or as individuals. The only down side is the poor drainage system at the Hotel which seriously needs updating, sewage smell from sink when running water and draining sink. Aside from this I would of awarded a higher mark. 8/10

Dear Mr P., Thank you so much for giving your feedback of your stay with us ! We were really glad to welcome you and your group :) We always try to give an amazing customer service for our amazing guest. For the drainage system, I will share it with the maintenance team and management for think to an update. We hope to see you again next year for again a pleasant stay, Sincerely, Charlotte | Front Office Team Leader

Could not fault it

Customer review rating 4.5/5

Craig H. Couples - 09/03/2020 Confirmed reviews ALL

Great service location and have to say for a hotel very reasonable prices for food and bar. Room spotless very clean and comfortable

Worst Ibis Stay

Customer review rating 1.5/5

Anonymous Solo - 09/03/2020 Confirmed reviews ALL

I've stayed with Ibis frequently before, but this was by far my worst stay. On arrival staff were a little clueless, not being able to answer relatively simple questions. I then went down for dinner later on, again the member of staff who served me seemed disinterested and it took over an hour for my food to arrive. The food was awful, frozen/cold veg on pasta, I'd waited so long I decided to leave it and head to the corner shop opposite for a sandwich

The staff was very warm and welcoming.

Customer review rating 5.0/5

Tihara W. Business - 07/03/2020 Confirmed reviews ALL

I had a great experience in London and would love to come back. Thank you

Dear TIHARA W., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the warm welcome of our team! We will not hesitate to share it with them. :) We hope to see you soon for a new and better experience as the previous one. Kind Regards, Charlotte | Front Office Team Leader

Good location nice room

Customer review rating 5.0/5

Bobbie Families - 04/03/2020 Confirmed reviews ALL

Good and polite reception, room looked new. Bathroom clean. 24hr bar so we could sit and relax as we arrived late. Didn’t have breakfast as we don’t eat much in the mornings but walked to a local cafe.

Dear Bobbie, Your words are really GOLD for us! Thank you for appreciating the staff as well as the quality of the room and your stay all together. We hope to have the opportunity to welcome you in the future! Kind regards, Maria | Front Office Team Leader

good location,

Customer review rating 5.0/5

Mark W. Business - 03/03/2020 Confirmed reviews ALL

Excellent service from all staff

Dear MARK W., We thank you for taking your time to give your feedback for your stay with us. We're glad to hear that you appreciate the hard work and welcome of our team, they are the spirit of our hotel ! Feel free to contact us for your next stay, we're happy to help you and make you something special. Kind Regards, Charlotte | Front Office Team Leader

Clean, friendly and helpful staff

Customer review rating 5.0/5

Theresa S. Solo - 01/03/2020 Confirmed reviews ALL

I have stayed there 3 times already and each time was a pleasure.

Dear THERESA S., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your fourth visit will be as pleasant as the previous one :) Sincerely, Alba Baig Front Office Team Leader

Great Stay

Customer review rating 4.5/5

Andrew S. Solo - 29/02/2020 Confirmed reviews ALL

Very nice welcome Plants of staff v efficient no queue V clean room nice breakfast Thank you

Dear ANDREW s., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alba Baig Front Office Team Leader

A pleasing resting place for a concert

TripAdvisor rating 5.0/5

alunl2018 Solo travel - 24/12/2019 TripAdvisor review

I have used the hotel before because it is convenient for the O2 Arena. THe rooms are clean and comfortable. The bedroom meets all my needs and provided a comfortable night's sleep. The breakfast was hearty and enjoyable. The staff were friendly and helpful


TripAdvisor rating 2.0/5

boydb588 Solo travel - 31/10/2019 TripAdvisor review

Great staff and the rooms are really comfy and a great location but for the second times its let down by the food, restaurant was slammed, fine, placed my order and it came surprisingly quick.. for a reason.. the main dish was under cooked and the side was not what i asked for but the waitress did not wait just slide the plate to me and left. No cutlery or anything.

As expected from Ibis

TripAdvisor rating 3.0/5

Sue S Solo travel - 30/10/2019 TripAdvisor review

The bedroom and bathroom were fine except I found the bed very hard. The dinners were basic. The price was high as Comic Con was on at Excel. Service from some staff was OK, others could improve their people skills.

Good and clean

TripAdvisor rating 4.0/5

phillie2 Friends getaway - 29/10/2019 TripAdvisor review

As always the Ibis delivers good clean rooms with everything you want. But I would have to say that I wouldn't eat dinner again,at that particular hotel, the service was very slow and the food cold, we were offered a glass of wine, which we didn't want, a refund would have been more acceptable.

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