ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,077 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,077 reviews

Customer review rating 0.5/5

David C. Families - Confirmed reviews ALL

My wife booked and when she passed the booking confirmation to me just before our trip I realised she had booked for the wrong night. We immediately phoned the hotel to say we needed the next night instead and apologise for our mistake. I’d already checked if there were spaces and there were. I expected to pay a penalty but to lose the whole cost and have no interest taken in our booking the next night felt like we didn’t matter at all and it seemed greedy. Such a shame because I’ve booked Ibis weekly in the past and have even made the same mistake and my booking was just switched with no issues.

Dear Mr C., Thank you for taking the time to share your feedback. I am very sorry to read about the frustration you experienced regarding your reservation. I completely understand how disappointing this situation must have been, especially as you had hoped to simply move the booking to the following night after realising the date had been selected incorrectly. Unfortunately, reservations made through Online Travel Agencies (OTAs) or third-party platforms cannot be modified or amended directly by the hotel. These bookings are managed through the external provider’s system, which means that any changes, including date amendments or cancellations, must be requested directly with the booking platform that processed the reservation. In such cases, the hotel unfortunately does not have the ability to alter the reservation or override the conditions attached to it. I appreciate that this may feel inflexible, particularly when availability was present for the following evening. However, the rate selected for the reservation is typically subject to the terms and conditions set at the time of booking, which in many cases are non-modifiable or non-refundable. Because the booking is controlled by the third-party provider, we are required to follow those conditions. That said, I am genuinely sorry that this left you feeling that your loyalty to the brand was not valued. This is certainly not the experience we wish any of our guests to have, particularly those who have previously stayed with ibis Hotels regularly. Should you encounter a similar situation in the future, I would always recommend contacting the booking platform immediately, as they are sometimes able to request a modification on the guest’s behalf. Alternatively, reservations made directly through Accor channels or the hotel can often allow us greater flexibility in assisting with changes where possible. Thank you again for your feedback, and I do hope we may have the opportunity to welcome you back in the future and provide you with the positive experience you have previously enjoyed. Kind regards, Best, Aurelija Revuckaite Room Divisions Manager.

Customer review rating 4.5/5

Richard Y. Business - Confirmed reviews ALL

Great. Cheery and helpful staff. Very convenient location and good service

Thanks for taking the time and scoring your recent stay. We were so chuffed to make your stay pleasant, at ibis our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.com/UserReview-g186338-d289185-Ibis_London_Excel_Docklands-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Rooms Divisions Manager

Customer review rating 5.0/5

Adrian P. Business - Confirmed reviews ALL

Lovely staff, great rooms

Dear Adrian P., Thank you for your positive feedback regarding our location, staff, and rooms. We are delighted to hear that you had a pleasant experience at our hotel. Your kind words will be shared with the team. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Florence H. Business - Confirmed reviews ALL

Friendly, comfortable and great location

Dear Florence H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Jazmine D. Families - Confirmed reviews ALL

Good rooms, good price and well located for the 02.

Thanks for taking the time and scoring your recent stay. We were so chuffed to make your stay pleasant, at ibis our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.com/UserReview-g186338-d289185-Ibis_London_Excel_Docklands-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Rooms Divisions Manager

Other web-users rate our hotel

  • 1,159 reviews 9.5/10 Location
  • 1,502 reviews 6.4/10 Room
  • 1,410 reviews 8.9/10 Service
  • 28 reviews 6.2/10 WiFi
  • 700 reviews 6.7/10 Cleanliness
  • 597 reviews 7.5/10 Breakfast
  • 7 reviews 8.6/10 Wellness Area

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