ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,127 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,127 reviews

Customer review rating 5.0/5

David Y. Couples - Confirmed reviews ALL

we had a very friendly welcome and got a nice room overlooking the river. thank you especially to Azzy and his colleague for great service. Our room was very clean and comfortable. The shower was spacious and the water was always hot. There were USB charging sockets next to the bed and extra pillows. We had dinner there. Both the lasagne and the fish pie were excellent. One minus: the night stands are too small

Dear David Y., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed a warm welcome and found your room to be clean, comfortable, and equipped with modern amenities. It is always gratifying to know that our team, particularly Azzy, made a positive impression. We appreciate your suggestion about the nightstands and will take it into consideration for future improvements. Thank you for highlighting the quality of our dining options as well. Best regards, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Shaun F. Couples - Confirmed reviews ALL

Great stay, friendly and cheerful staff. Breakfast was well stocked with lots of options and everything was nice and fresh. Rooms were clean and quiet, mattress was a little bit too firm for my liking. Evening/ bar staff were very friendly and funny to be with, they really made our stay enjoyable.

Dear Shaun F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities clean and well operated, and that our staff contributed positively to your experience. Your feedback about the mattress firmness is appreciated, as we continually strive to enhance guest comfort. We look forward to welcoming you back for another enjoyable stay in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.0/5

Sabine U. Business - Confirmed reviews ALL

Rooms very extremely small, no closet, no place to hang the coat. The carpets in the rooms were dirty.

Dear Sabine U., Thank you for sharing your feedback regarding the room size and cleanliness concerns. We understand that space and comfort are crucial for our guests, and we appreciate your comments on the carpets. Your experience is important to us. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.0/5

Kamal M. Solo - Confirmed reviews ALL

Check in was quick and efficient, that was a high point. Queen bed was just a single sheet over two separate beds, so essentially you have to sleep on any one. The sheets and pillow covers were not changed during cleaning. If I used tea cup, it was left unwashed, if I took some food to room, the plate was not cleared during cleaning. Heating was not proper. It was just terrible

Dear Kamal M., Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you found the check-in process efficient. However, I regret to learn that your experience did not meet your expectations, particularly regarding the bedding arrangement and housekeeping standards. Your comments about the cleanliness and heating issues are noted, as we strive to maintain a high level of comfort for our guests. We appreciate your insights and will use them to improve our services. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Tracy W. Business - Confirmed reviews ALL

Comfy beds and pillows, slept well, quiet rooms. Clean and tidy. Cooked breakfast was cold though sadly which was disappointing as I couldn’t eat it.

Dear Tracy W., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort of our beds and the cleanliness of the rooms. We regret that your breakfast experience did not meet expectations and appreciate your comments. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Other web-users rate our hotel

  • 1,158 reviews 9.4/10 Location
  • 1,517 reviews 6.5/10 Room
  • 1,431 reviews 9/10 Service
  • 30 reviews 5.8/10 WiFi
  • 723 reviews 6.5/10 Cleanliness
  • 609 reviews 7.6/10 Breakfast

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