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ibis London Excel Docklands Hotel 3 stars

TripAdvisor rating 4.0/5 2,478 reviews
ibis London Excel Docklands
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Hotel extras

  • Close to Excel Exhibition Centre, O2 Arena and Canary Wharf

  • On-site parking for all hotel guests

  • 2 minutes walk to ExCeL Convention Centre and Emirates Cable Car for access to the O2 Arena

  • 4 stops on Docklands Light Railway to London City Airport - 15 min

  • Fogg's Restaurant and 24 hour snacks available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis London Excel Docklands

9 Western Gateway
Royal Victoria Dock
E16 1AB
london
united kingdom

Tel: +442070552300

Fax: (+44)207/0552310

Contact email

Check-in from 14h00

Check out up to 12h00

  • By Bus Routes :   147/325

  • By subway :   JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION :   DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION :   DLR ROYAL VICTORIA

  • By plane

    LONDON CITY AIRPORT At 3.7km / 2.3 miles

  • By plane

    LONDON GATWICK At 49.89km / 31 miles

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    LONDRES WATERLOO At 11.26km / 7 miles

  • By train

    WATERLOO At 11.26km / 7 miles

GPS :51.50756, 0.026393

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 16m²
  • Views: River side, Park view, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16m²
  • Views: River side, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Accessible Double Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Accessible Twin Room with 2 single beds

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOGG'S

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,597 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,478 reviews

No Problem...All Easy

Customer review rating 4.2/5

Jamie Business - 24/01/2020 Confirmed reviews ALL

Quick check in, friendly staff, room was just fine, breakfast was good

Well located for the Excel

Customer review rating 4.2/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Good clean rooms. Breakfast good staff good.

Dear GARY N., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay and also our breakfast. I will make sure to report it to our breakfast chief for keep her motivate! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte | Front Office Team Leader

FAIR

Customer review rating 4.2/5

Chantell Friends - 20/01/2020 Confirmed reviews ALL

We arrived on the Friday and was dissatisfied with the room, it hadn't been cleaned to an acceptable standard, the floor in the bathroom was dirty. We mentioned this at Reception and were given a new room, which manager took our things too while we were given a drink voucher for one free drink at the bar, per person (there was two of us). The staff did handle the situation well however this should never had happened. I also had a problem with the water, the water smelled and I was then given a key to ANOTHER room to use that shower, this room had the same problem so I used our shower and it was fine, I think the problem was mainly with the taps; it smelt of sewage. Staff did re-assure us they were getting maintenance in to have a look at this. My other issue is that I am half deaf and the TV volume only goes too 30 and sub-titles don't work so this was an issue for me personally. We stayed two nights, the staff are great I just had higher expectations after seeing the photo's and reading other reviews.

Good location the worst pillows

Customer review rating 4.2/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

The hotel was fine but it had the worst pillows I have ever had the misfortune to sleep on. The plumbing was quite loud as well. Whenever anyone flushed the whole thing rattled

Dear JAMES M., Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to hear that your stay did not meet your expectations for your sleep and the maintenance of the room. For getting better and resolve this issue, we will report it to the department concerned for make sure to not have this issue in the future. Thank you again for sharing your experience, and we hope that you will let us the opportunity to give you a better opinion and stay with us in the future. Kind Regards, Charlotte | Front Office Team Leader

Average stay

Customer review rating 4.2/5

Dmytro B. Business - 20/01/2020 Confirmed reviews ALL

The room was not clean, the towels were not fully dried and a bit wet. The toilet was a bit dirty with hair around. It’s good that the hotel is cheap and not centrally located but it should be super clean and shiny in any way, that’s what hotels are about.

Dear DMYTRO B., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! I would like to apologize personally for this inconvenience and I will make sure to report it to the department concerned for not have this issue in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Mr paolo s.

Customer review rating 4.2/5

Paolo S. Business - 16/01/2020 Confirmed reviews ALL

Excellent all round.

Dear PAOLO s., Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay and that answer to your expectation. Don’t hesitate to let us know which services you love. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte | Front Office Team Leader

Pleasant rooms but smelly drain

Customer review rating 4.2/5

Matthew Business - 15/01/2020 Confirmed reviews ALL

Overall the rooms were very pleasant. Nice colours, warm and great view of the dock. However the sink in room 339 smelt like sewerage all the time - not the most pleasing thing whilst having a wash/brushing teeth. Staff very friendly and approachable too.

Dear MATTHEW N., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the friendliness of the team! We will not hesitate to share it with them. :) Regarding the smell of the sink, it has been reported to our maintenance department and it has been solved by them. We apologize for the inconvenience and we hope you will come in the future for a new experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Perfect location, lovely view!

Customer review rating 4.2/5

Ieva Couples - 14/01/2020 Confirmed reviews ALL

The hotel is located near the exhibition centre amd underground if you are not staying there for an exhibition. Half an hour tube ride from central London, if you are seeing a show or just want to explore the shops. Near by there is incredable Lebanese cuisine cafe with the best fresh juices in town. The room it self is quite futuristic and modern with it's bathroom pod. Very practical and comfortable. Our room had the beautiful view. Over all great value for your money. Definitely staying here again if we are ever again in this part of town.

Dear IEVA M., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the area ! I will not hesitate to share your comment with my team for keep them motivate of their hard work. :) Don't hesitate to contact us for your future stay, it will be a pleasure to make it a bit special for you :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Very nice

Customer review rating 4.2/5

Ejaz S. Friends - 12/01/2020 Confirmed reviews ALL

Very nice

Dear EJAZ S., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay. The team work hard for you to have a nice stay! :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Everything was as expected except breakfast

Customer review rating 4.2/5

Chris S. Couples - 08/01/2020 Confirmed reviews ALL

Room was fine. Location of hotel was fine but breakfast let it down.

Dear Christopher, Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry that your experience in the breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that F&B will take measures to keep delivering high standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alba Baig Front Office Team Leader

Very satisfied.

Customer review rating 4.2/5

Stavros G. Couples - 05/01/2020 Confirmed reviews ALL

Our staying to Ibis London Excell Docklands was very pleasant and convenient and all the staff very helpful.

Dear STAVROS G., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the hard work of our team! We will not hesitate to share it with them. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader
Customer review rating 4.2/5

L. Y. Solo - 05/01/2020 Confirmed reviews ALL

Very good

Dear Lily, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alba Baig Front Office Team Leader

Lovely comfortable stay with all we needed.

Customer review rating 4.2/5

Anonymous Families - 05/01/2020 Confirmed reviews ALL

Check in was quick and helpful. Room compact but very comfortable with all we needed for an overnight stop. Enjoyed the use of the bar in the evening. Wasn't entirely sure if we needed to leave the key card in the slot to get things in the room working but we seemed to sort it.

Dear Helen, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback from the rooms and that you had a good time in the bar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alba Baig Front Office Team Leader

Good Quality Service. Best ever

Customer review rating 4.2/5

Claudio C. D. Families - 02/01/2020 Confirmed reviews ALL

Issues solved with kindness and taking care of customer satisfaction

Dear Claudio, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our costumer services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alba Baig Front Office Team Leader

Christmas holiday

Customer review rating 4.2/5

Guy Families - 30/12/2019 Confirmed reviews ALL

The staff were extremely helpful and friendly. The room was clean and comfortable we had a fantastic view from our room which made our stay perfect.

Dear GUY W., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. We're glad to hear that you spent a lovely Christmas with us and you feel comfy in your room. :) We hope to see you soon for an another holiday, and hope you will enjoy it as the previous one. Kind Regards, Charlotte | Front Office Team Leader

Very good, though breakfast could have been better

Customer review rating 4.2/5

Anonymous Business - 28/12/2019 Confirmed reviews ALL

Overall it was an excellent stay, the room was comfortable and suitably clean, absolutely great value for money. The staff were friendly and attentive, especially those that attended us at breakfast. I would only suggest that the quality of the breakfast itself could be improved.

Dear TOMAS L., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the hard work of our team! We will not hesitate to share it with them. :) Regarding the quality of the breakfast, I will not hesitate to share it with the managment of the restaurant for improve it, it will be one of our challenge next year :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Very good effecient and relaxing

Customer review rating 4.2/5

Mark Y. Families - 28/12/2019 Confirmed reviews ALL

Very relaxing clean effecient good value

Dear MARK y., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the hard work of our team! We will not hesitate to share it with them. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Great!!

Customer review rating 4.2/5

Annalise R. Friends - 26/12/2019 Confirmed reviews ALL

The 24hr restaurant/bar service is great when you arrive late and hungry!

Dear ANNALISE R., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. We're glad you enjoyed our 24H bar/restaurant ! In Ibis, it's one of the concept the most appreciate for feel as home :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte | Front Office Team Leader

Welcoming

Customer review rating 4.2/5

Holly S. Couples - 26/12/2019 Confirmed reviews ALL

The room was lovely and clean the staff went above and beyond to look after us and it was an overall lush time.

Dear HOLLY S., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the hard work of our team! They always try to make you feel as at home ! We will not hesitate to share it with them. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader

Uncomfortable

Customer review rating 4.2/5

Janet Solo - 25/12/2019 Confirmed reviews ALL

Drains always smells in an Ibis bathroom.

Dear JANET H., Thank you for taking the time to give your feedback on your stay with us. We are sorry to hear that your stay did not meet your expectations. I will make sure to report this issue to the maintenance team for fix this problem for the future. Thank you again for sharing your experience, we hope your next stay will be more pleasant than the previous. Sincerely, Charlotte | Front Office Team Leader
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