ibis London Excel Docklands Hotel 3 stars

my daughter and I stayed the weekend of the Country to Country festival which sadly was cancelled. The room was very expensive - nearly £400 for 2 nights- because of C2C. Many people had cancelled so the hotel was very quiet. My daughter arrived before check in time & was asked for an extra £20 to check in early even though the room was ready & we'd prepaid top rate. That's just mean & penny-pinching. Apart from that the stay was fine, nice room, friendly staff, great location

I had a restful stay at the Ibis Excel Docklands. Eduardo and his team made sure I was provided with a warm welcome and exceeded my expectations and needs from start to finish. Room was clean, quiet and comfy. I would gladly visit again.

Speedy Check in, comfortable beds, friendly staff

The staff here are exceptional and go out of their way to accommodate. Hard working team who work well together and or as individuals. The only down side is the poor drainage system at the Hotel which seriously needs updating, sewage smell from sink when running water and draining sink. Aside from this I would of awarded a higher mark. 8/10

Great service location and have to say for a hotel very reasonable prices for food and bar. Room spotless very clean and comfortable

I've stayed with Ibis frequently before, but this was by far my worst stay. On arrival staff were a little clueless, not being able to answer relatively simple questions. I then went down for dinner later on, again the member of staff who served me seemed disinterested and it took over an hour for my food to arrive. The food was awful, frozen/cold veg on pasta, I'd waited so long I decided to leave it and head to the corner shop opposite for a sandwich

I had a great experience in London and would love to come back. Thank you

Good and polite reception, room looked new. Bathroom clean. 24hr bar so we could sit and relax as we arrived late. Didn’t have breakfast as we don’t eat much in the mornings but walked to a local cafe.

Excellent service from all staff

I have stayed there 3 times already and each time was a pleasure.

Very nice welcome Plants of staff v efficient no queue V clean room nice breakfast Thank you

I have used the hotel before because it is convenient for the O2 Arena. THe rooms are clean and comfortable. The bedroom meets all my needs and provided a comfortable night's sleep. The breakfast was hearty and enjoyable. The staff were friendly and helpful

Great staff and the rooms are really comfy and a great location but for the second times its let down by the food, restaurant was slammed, fine, placed my order and it came surprisingly quick.. for a reason.. the main dish was under cooked and the side was not what i asked for but the waitress did not wait just slide the plate to me and left. No cutlery or anything.

The bedroom and bathroom were fine except I found the bed very hard. The dinners were basic. The price was high as Comic Con was on at Excel. Service from some staff was OK, others could improve their people skills.

As always the Ibis delivers good clean rooms with everything you want. But I would have to say that I wouldn't eat dinner again,at that particular hotel, the service was very slow and the food cold, we were offered a glass of wine, which we didn't want, a refund would have been more acceptable.