ibis London Excel Docklands Hotel 3 stars

Fab room, comfy bed, great breakfast. Loved the fact that the bar was open 24 hours and that it served chips :)

We had the most fantastic stay at the Ibis Excel London. The check-in/out staff were friendly, efficient and welcoming along with the atmosphere in the bar area which was great. To top it off the bed was fantastic (we don’t usually sleep well in hotel rooms) and we loved the television.

Lobby nice area, although I prefer a proper reception and not computers on show as if it’s temporary. Room was nice and tidy with all you need, bathroom could have been cleaner

the hotel lift waiting time is long sometimes

Open ventilation vents in my room. Fixed by administration with ..duct tape. AC provided no hot air. Warm air at best (15 degrees) V good location

My stay at the ibis was excellent. The staff were very helpful and the room was small but very nice and comfortable. Only one minor complaint is the breakfast could be a bit hotter.

Online bookin via iphone does not work and would not allow me to select details. Queen Room on level 5 room 44 very dark and hardly any daylight during Morning even with curtains open. Cooked breakfast was cold at 9am. Internet very slow. Room is advertised as newly decorated but this in not true. Carpet needs replacing as marked. Sink has very bad smell when running water. Shower water is either very hot or cold. Cleaners either don’t look when replacing towels as first day had one towel for two guests so had to request another one. Later Siri g stay the two wet towels were left and a further tow given. Compliemwntary milk and sugar was different everyday sometimes two milk per person other days one per person. Guest talking very loud going to breakfast at 6.30 and on return. Other times it was at 12.30am -1am !!

Reception staff very efficient. Bar staff and meals lovely

Just a place to sleep

Starting from the reception, the rooms are very clean, the restaurant is open 24 hours, all the staff at the bar, reception, restaurant, has the maximum rating! I travel around the world, but rarely has I had such a pleasant experience! I will definitely come back!

All requirements met by your wonderful staff :-)

EXCELENTA

Our check in process could have been better. We arrived just after noon (having completed the pre-arrival check-in, on line, which asks for the anticipated arrival time, which we answered as noon) to be told that check in was at 2.00 p.m. We went for a walk, returned, asked about access to our room, again, and was told to wait until 2.00 p.m. We ordered two coffee's (cost £6,00) and waited ! At 1.15 p.m. I asked about the room access suggesting that some rooms must have been made available, and another girl got involved by actually investigating from the hotel cleaning manager to find lots of availability, so we chose a room. The basin in the "pod" w.c. / shower / basin area was obviously blocked as the water ran away very slowly. The hose connection of the shower at the "pod" wall required a new washer as it sprayed water everywhere, reducing water into the shower hose. We reported these small issues to the reception staff. Next day, the water went away from the basin more rapidly but there was now at leak from the waste connection below the sink, causing the floor to be wet. The hose connection problem was ignored. These issues will obviously be experienced by the following guests into room 639. However, the breakfast was very good. In addition, one staff member excelled ("Edita", originally from Lithuania) who was polite, helpful and always smiling. At "reception", generally, the staff are too young and inexperienced.

Clean, friendly, easy access to o2

Very comfortable