ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.2/5 1,116 reviews

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Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.50756, 0.026393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,116 reviews

TripAdvisor Rating  4.0/5  2,687 reviews

Great location for Excel, super hotel with great staff.

TripAdvisor rating 5.0/5

Jenny F TripAdvisor review

Great hotel for visits to excel arena. Erynbig but we didn’t hear any noise at all from others. A few planes flying close.over but didn’t hear any at night. Bar and food at the bottom with very reasonable priced food but we didn’t eat here so can’t comment on quality. Rooms fairly small and bathroom also small but suited our needs for a 1 night stay. Standard hotel breakfast with most options. All staff very helpful and cheerful especially Sultan in the breakfast hall. Would stay again.

Great location for 02 or excel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Reception staff friendly an welcoming. However the lady who was on the bar does not want to be there totally uninterested and just wants to be on her phone. Not even a thank you when returned my glass. Here 3 nights same every night. Room was not serviced on one of the days. Had to milk from reception and bins not emptied.

Dear Andrew N., We're pleased to hear that you found our reception staff friendly and welcoming, but we're sorry to hear about your experience with the service at the bar and the lapse in room servicing. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues with our team to ensure that all guests receive the attentive service they deserve. Please don't hesitate to reach out to our reception team if you encounter any issues during your stay—we're here to help make your experience as enjoyable as possible. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely, Aurelija Revuckaite Guest Experience Manager

Customer review rating 2.5/5

Bas Business - Confirmed reviews ALL

no signal on tv, engineer came to room following morning, fixed the problem. When i arrived back in my room in the evening encountered same problem. shower floor was very slippery air conditioning was not cold enough even after lowering temp

Thanks for your time to review us. I am glad you enjoyed the views and location worked for you but saddened to read you faced a few issues during your stay. Please rest assured all feedback is taken seriously and i will personally investigate the concerning thoughts you've share in order to rectify and prevent from happening in the future. Thank you again and we hope you give us another try. Aurelija Revuckaite Guest Experience Manager

Good facilities and service

TripAdvisor rating 5.0/5

Agatha M TripAdvisor review

Good short stay and this Ibis. Stayed over a couple of nights for a conference. My room was clean and bed was comfortable. Good variety of options and exceptional service from Sultan at breakfast. Easy connections to Euston station. I would be happy to use this hotel again and would recommended this hotel.

Hi 34agatham, Thank you for sharing your positive experience with us! We're delighted to hear that you had a good short stay at our Ibis hotel and that you found your room clean and comfortable. It's wonderful to know that you enjoyed the variety of options and received exceptional service from Sultan at breakfast. We'll be sure to pass along your compliments to him! We're glad that our hotel's easy connections to Euston station were convenient for you, and we appreciate your recommendation. We look forward to welcoming you back again in the future for another enjoyable stay! If there's anything else we can do to make your next visit even better, please let us know. Kind regards, Aurelija Revuckaite Guest Experience Manager

Unpleasant stay. Not recommended.

TripAdvisor rating 1.0/5

Lisa C TripAdvisor review

2 nights in the hotel. Came with the tour operated by Mycruise. Not pleasant stay. Unfriendly staff during check-in or when assistance needed. Not helpful at all. Room was hot. No a/c according to them during these month. However near to train line.

Hi N1285FSlisac, Thank you for sharing your feedback. I am very sorry to hear we let you down and were not able to find a solution to the issues, this is definitely not normal. We had major system failures on the nights of your stay which were the cause of many of the points you have raised, there are also other points which I would like to talk to you about and would appreciate if you could contact me on aurelija.revuckaite@accor.com Kind regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 983 reviews 9.1/10 Location
  • 1,358 reviews 6.5/10 Room
  • 1,139 reviews 8.5/10 Service
  • 39 reviews 8.1/10 WiFi
  • 614 reviews 6.6/10 Cleanliness
  • 458 reviews 6.6/10 Breakfast
  • 287 reviews 5.8/10 Value
  • 151 reviews 8.2/10 Vibe

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