ibis Edinburgh Centre South Bridge - Royal Mile Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 12,840 reviews

ALLSAFE approved hotel

ibis Edinburgh Centre South Bridge - Royal Mile
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+ 15 Services

Hotel extras

  • ALLSAFE Bureau Veritas certified hotel

  • In central Edinburgh with easy access to Edinburgh Castle

  • Facilities for disabled and public outdoor parking

  • Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Edinburgh Centre South Bridge - Royal Mile

77 South Bridge
EH1 1HN edinburgh
united kingdom

Fax: (+44)131/2920001

Check-in from 15h00

Check out up to 12h00

  • LOTHIAN BUSES:  35 SOUTH BRIDGE

  • By plane

    EDINBURGH AIRPORT At 14.4km / 8.95 miles

  • By train

    WAVERLEY STATION At 0.4km / 0.25 miles

GPS:55.948617, -3.186982

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Our guest reviews for
ibis Edinburgh Centre South Bridge - Royal Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

12,840 reviews

TripAdvisor Rating 4.0/5

3,406 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Always a good stay

Customer review rating 5.0/5

Marion H. Couples - 13/01/2022 Confirmed reviews ALL

We have used this hotel for three years now and it always provides us with what is needed and expected. A clean room, simple checking in and out and a great breakfast. The staff at the breakfast are so helpful and welcoming. The hotel is a reasonable price and good location for all the sights of Edinburgh.

Dear Marion H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis South Bridge Team

Nice Staff & Great Breakfast But Bed Comfort was Minimal

Customer review rating 1.5/5

Jeff M. Couples - 12/01/2022 Confirmed reviews ALL

The staff were helpful and friendly and the breakfast was excellent. Unfortunately, I cannot say the same about the room, especially the bed which was soo uncomfortable. My wife woke up during the night in agony and 2 days later, now at home, my lower back is in so much pain, that I struggle to raise myself off the sofa. It was 100% fine before we went to this Ibis.

Well will never stay there again!!

Customer review rating 2.0/5

Sonia H. Families - 10/01/2022 Confirmed reviews ALL

Room and bathroom are small and very basic. Windows can't open. Two people in the room with one towel and two small hand towels. Rooms not serviced due to COVID but if you ask they will clean the room - why? Not a nice expereince at all. Rooms and bathrooms are very small and very basic. Two people in the room with one bath towel and two hand towels. We are travellers and have negative COVID tests? When asked for room to be clean I was told they are "too busy" but will try and clean by 17h00 - room was never cleaned. Breakfast disgusting - left and went to eat somewhere else. Just not a great experience. Coffee, tea and milk was not replaced for three days. Also I booked the room prior to lockdown and after hogmanay was canceled the same room was 50% less but the staff was rude and not prepared to assist with a reduction in the rate I paid - was just unpleasant overall. Eventually got some assistance.

Well located

Customer review rating 3.5/5

Katarzyna Families - 10/01/2022 Confirmed reviews ALL

Very good location, right in the centre, Museum of Scotland just round the corner. The hotel is like the maze though, easy to be lost which happend to me on arrival. People responsible for cleaning , making sure that everything that needed us in the room should be more efficient - not enough towels, other time bins emptied but not replaced with fresh bin bags ... otherwise good value for money, nice breakfast buffet, just enough choice, nice , friendly staff across the establishment

Nice stay

Customer review rating 3.5/5

Richard T. Families - 09/01/2022 Confirmed reviews ALL

It was a good Experience staying there . The location is very perfect

Dear Richard T., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis South Bridge Team

Good location

Customer review rating 3.0/5

Stuart Friends - 08/01/2022 Confirmed reviews ALL

Arrived and promptly checked in. The staff were friendly and helpful.

Central stay

Customer review rating 4.5/5

Hd Couples - 08/01/2022 Confirmed reviews ALL

Low cost central location. Basic but clean, quiet, friendly staff. Convenient on-suite. Improvements could be mini fridge and more neutral paint on on-suite.

Noisy room.

Customer review rating 1.5/5

Michael T. Couples - 07/01/2022 Confirmed reviews ALL

Very noisy room. Requested top floor, given lower floor

Dear MICHAEL T., Thank you for taking the time to tell us about your experience at the ibis Edinburgh Centre South Bridge - Royal Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately your requested could not be followed up as the highest floor for twin rooms is the floor you have stayed in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antonello Front Office Supervisor

Avoid - couldnt sleep due to music and lights switching on themself!

Customer review rating 0.5/5

Matthew T. Families - 06/01/2022 Confirmed reviews ALL

This has to be the worst experience ive never had in a hotel. I checked in on 25/12/21 and checked out on 27/12/21 1. on 25/12/21 the lights switched themselves on at 1:58am! not just one light, every light in the room. 2. on 26/12/21 - We could not sleep, we had a nightclub underneath the hotel which was palying unbelievably loud music. I was them told my the member of staff i could have earplugs!!! after complaining further we were moved from room 509 to 612 at midnight! it was shocking, we had to move all our clothes and belongings while in our pyjamas! Quite simply, the worst experience ever. i wont be back!

Horrible Experience, Highly overpriced

Customer review rating 0.5/5

Snehal Friends - 06/01/2022 Confirmed reviews ALL

Please book only if you are desperate.

Location

Customer review rating 4.5/5

Mike A. P. Couples - 05/01/2022 Confirmed reviews ALL

Easy access to all of must see on our Edinburgh adventure.

Dear Guest, Thank you for taking the time to leave a review of our hotel. We are happy you had a good time during your stay and hope to see you again soon! Sincerely, Ibis Edinburgh South Bridge Team

Good Stay

Customer review rating 4.5/5

Yun Couples - 04/01/2022 Confirmed reviews ALL

We have stayed in this hotel for 4 nights in conjunction with Christmas. It was a good stay overall, hot water bath, many eateries around, and near distance to the city. We basically wandered around the city by feet.

Dear Yun, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis South Bridge Team

Great location, nice room

Customer review rating 4.0/5

Liam Solo - 04/01/2022 Confirmed reviews ALL

Stayed here just after Xmas. Staff were very friendly and welcoming. Can't beat the location, 2mins off Royal Mile. Room was large enough, with lovely big windows. Bathroom was large with a great shower. Expected daily house keeping, but I think this was stopped due to covid (although noone said anything)

Great location, lovely stay.

Customer review rating 4.5/5

Tom Couples - 02/01/2022 Confirmed reviews ALL

As we couldnt get away, we thought wed book a wee room just to make a fun xmas. Lovely welcome. Great cocktails in the bar.

Good Stay

Customer review rating 4.5/5

William B. Solo - 31/12/2021 Confirmed reviews ALL

Spent 2 nights at this hotel between Christmas and New Year. Overall it is a nice hotel well situated for the Royal Mile and other tourist areas and only about 15 minutes walk from Waverly Station and the trams to and from the airport.

Dear William B., Thank you for taking the time to leave a good review about our hotel! We are glad that you had a good time during your stay and hope to see you again very soon. Kind regards, Ibis South Bridge Team

Good stay

Customer review rating 3.5/5

Margaret S. Couples - 31/12/2021 Confirmed reviews ALL

Heating a nightmare room cold had too get reception fix had same problem in St. Andrews garden ibis need too reconcider heating controls not very understandable

Customer review rating 2.0/5

Gary Friends - 31/12/2021 Confirmed reviews ALL

Checkin was lengthy. Not enough staff? Or more training required?

Nice room with view, friendly staff

Customer review rating 5.0/5

Emma Solo - 30/12/2021 Confirmed reviews ALL

The stay was lovely. The hotel is just off the Royal Mile, with lots of tourist attractions and shopping Just steps away. Staff is helpful and friendly, and rooms are spacious and clean.

Dear EMILY E., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards, Rocio Front Office Team Member

Great location and staff

TripAdvisor rating 5.0/5

shazrina_ssh Solo travel - 26/09/2021 TripAdvisor review

The place is near many restaurants and the tourist place. Very secure and safe area even at night. They can keep the luggage after check out. Check out at 12pm is very convenient. Clean and good bed. Highly recommended

Excellent location

TripAdvisor rating 5.0/5

bethb192021 16/09/2021 TripAdvisor review

Booked hotel for 2 nights for family wedding. Unfortunately we had to wait for our room, which wasn't to much of an inconvenience apart from two things, not having a waiting area(Costa coffee next door was handy) and also having to wait in quite a long queue to get to reception for the second time. Room was very clean and comfortable. Breakfast was excellent and staff very pleasant.

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