Hi Kathryn! Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your room to be clean and comfortable, and that our team provided you with friendly and helpful service. It is also gratifying to know that you appreciated our convenient location and the efficiency of the check-in and check-out process. We look forward to welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear William M., Thank you for sharing your positive experience at our hotel. We are pleased to hear that you found our location convenient for your visit to the Tattoo. Our central position indeed provides easy access to many of Edinburgh's attractions, making it an ideal choice for travelers. We appreciate your feedback and hope to welcome you back on your next trip. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jeanette, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments about our central location; however, I regret to hear about the discomfort you experienced with the mattress and pillows, as well as the issues in the bathroom. Our reception is open 24/7 and we have a housekeeping and maintenance team on site to help resolve any issues and ensure a comfortable stay. We hope to welcome you back in the future for a more enjoyable stay. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear Natasha O., Thank you for taking the time to share your experience at our hotel. I am pleased to hear that you found our location convenient and your room comfortable. However, we sincerely apologize for the noise disturbance you encountered during your stay. As a centrally located property we understand that some external noise may occur. Did you by any chance address this to our friendly 24/7h reception team? We are always happy to resolve such issues promptly and offer solutions like ear plugs or even a room move. We sincerely hope that you will give us another chance in the future to provide you with an improved experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Peter, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found your accommodation comfortable. We also appreciate your feedback regarding additional amenities, such as hand towels and shower caps. Please note for future stays that our reception is open 24 hours a day, and additional towels and amenities are available upon request :) We truly value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay. We value your loyalty with us as a Platinum member, and your feedback is truly appreciated. It's disappointing to hear that your experience did not meet the high standards we strive to maintain. Cleanliness is indeed a priority for us, and your comments will be taken into account as we continuously work to enhance our facilities and services. By any chance, did you report these issues to our reception team? Our friendly team is here 24/7 and happy to assist with any issues encountered. We strive to ensure an early check-in, and although our team honored an earlier check-in before 3pm, we understand you may have expected an earlier check-in. We truly hope to have another opportunity to welcome you back in the future, for an improved experience. Warm regards, Myrto Front Office Supervisor

Dear Christina, Thank you for your feedback regarding your recent stay with us. We appreciate your comments about our central location and the helpfulness of our reception staff. We understand that festival times can lead to higher prices, and we strive to provide value during such busy periods. Your concerns about amenities and service have been noted, however please note that the tap water in the room is drinkable, as well as we provide a water fountain in our reception. Additionally, we do provide a fridge in our reception for medication use only. Your feedback regarding the water drainage and the position of power outlets are duly noted, and will be shared with our team in order to enhance our services. Once again, thank you for your valuable feedback. We truly hope to have the chance of welcoming you back, for a more enjoyable experience. Best regards, Myrto Front Office Supervisor

Dear Marie and C., Thank you for taking the time to rate your experience regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location, and hope it allowed you to explore the lovely town of Edinburgh. Should you have any further insights or suggestions, please feel free to reach out. Kind Regards, Kat- FO Ibis Edinburgh Centre South Bridge - Royal Mile

Dear Pieter O. F. O., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and comfortable accommodations. It is also wonderful to know that you enjoyed the terrace and the full breakfast offerings. Your satisfaction is very important to us, and we hope to welcome you back on your next visit to Edinburgh. Best regards, Georgia ibis Edinburgh Centre South Bridge - Royal Mile

Dear Kris, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our location convenient for exploring Edinburgh's attractions and accessing public transport. Our aim is to provide our guests with excellent value, and it is gratifying to know that you felt this during your stay. We hope to welcome you back in the future. Best regards, Georgia ibis Edinburgh Centre South Bridge - Royal Mile

Dear Lawrence M., Thank you for taking the time to share your positive experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you appreciated our convenient location and found our staff to be helpful. Your kind words serve as a great motivation for our team to continue delivering exceptional service. We look forward to welcoming you back in the future. Best regards, Georgia ibis Edinburgh Centre South Bridge - Royal Mile

Hi Ivo! Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location to be convenient and that our facilities met your needs for a great experience. It is our aim to provide a comfortable and enjoyable environment for all our guests, and your feedback is greatly appreciated :) Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Joann! Thank you for your positive feedback regarding our location. We are pleased to hear that you found it convenient during your stay. While we strive to provide comfortable accommodations, our rooms are designed with certain amenities that may differ from other hotels. We appreciate your understanding regarding the absence of a fridge, microwave, and phone in the room. Your comments are valuable as we continually assess our guest experience. Goodbye, and best wishes, Yvonne ibis South Bridge - Reception

Dear Addo, We regret to hear that you were dissatisfied with your recent stay at our hotel. Please note that our friendly reception team are available 24/7 to assist with any issues you may have, and would have been happy to address your concerns had they been reported to us during your stay. It is a shame that we were unable to do so on this occasion. We hope we may be able to welcome you back another time for a more enjoyable stay. Best, Amber Front Office Supervisor Ibis Edinburgh Centre South Bridge - Royal Mile

Hi Helen! Thank you for your wonderful feedback regarding your recent stay at our hotel. We are thrilled to hear that you found our location to be perfect for enjoying the Fringe while still providing a peaceful atmosphere for restful sleep. It brings us great joy to know that you appreciated the cleanliness and organization of our hotel, as well as the quality of our staff's service. Your positive remarks about the buffet breakfast are particularly gratifying. We strive to offer a diverse selection to cater to the varied tastes of our guests, and it is rewarding to know that it met your expectations. Furthermore, your recommendation of the pie maker nearby highlights the vibrant culinary scene that surrounds our hotel, which we are pleased to support! We genuinely appreciate your kind words and hope to welcome you back for another enjoyable stay in the future :) Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Alan! Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, especially during the Festival and Fringe. We understand that pricing can be a significant factor, and we strive to offer competitive rates that reflect the value of our services and amenities. Your insights are appreciated as we continually assess our offerings. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Jessica! Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location in close proximity to Waverly Station and The Royal Mile, especially during the bustling Fringe festival. We appreciate your feedback about the noise levels, as we strive to provide a comfortable experience amidst the lively atmosphere of August in Edinburgh. We hope to welcome you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Matt! Thank you for sharing your thoughts regarding your recent stay. We appreciate your positive comments about our location. I understand your concerns regarding the fire alarm test, and I will ensure that your suggestion to communicate such events more clearly during breakfast is noted. Guest safety is a priority, and we strive to keep everyone informed in a timely manner. Kind regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile