ibis Edinburgh Centre South Bridge - Royal Mile 3 stars

Customer review rating (ALL Rating) 4.3/5 1,802 reviews

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ibis Edinburgh Centre South Bridge - Royal Mile - Image 1
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77 South Bridge, EH1 1HN EDINBURGH, United Kingdom

Description

Hotel extras

  • The hotel offers convenient access to public transportation.

  • In central Edinburgh with easy access to Edinburgh Castle

  • Facilities for disabled and public outdoor parking

  • Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

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Hotel location

ibis Edinburgh Centre South Bridge - Royal Mile

77 South Bridge
EH1 1HN EDINBURGH
United Kingdom

GPS:55.948617, -3.186982

Telephone
Fax +44 131 292 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,802 reviews

Customer review rating 2.5/5

Nicoletta N. Friends - Confirmed reviews ALL

The rates are high for a room that has no mattress... It was like camping and rolling in the middle of the bed because they decided a normal mattress would be too much, while sweating like pigs in the night because they only have AC and NO dehumidifier (bacteria galore). The airway in the bathroom was filthy... On the bright side the personnel is lovely, helpful and professional, the room gets cleaned everytime you wish and you can almost get some fresh air in by opening a slit in the window. The pricetag is too high still!

Dear Nicoletta, Thank you for taking the time to share your experience regarding your recent stay with us. We appreciate all feedback as it helps us to improve our services and facilities. We are pleased to hear that you found our team to be lovely, helpful, and professional. Our staff takes great pride in providing excellent service to all our guests, and it is rewarding to know that their efforts made a positive impression during your visit. However, we genuinely regret to learn that your accommodations did not meet your expectations. We strive to provide comfortable and relaxing environments for our guests. By any chance, did you report these issues encountered to our 24hr available reception? Our friendly team is always here to ensure your comfort, and in the future we'd appreciate being given the opportunity to rectify any issues. Regarding the cleanliness issue you mentioned in the bathroom, we assure you that we are committed to maintaining high standards of hygiene in all areas of our hotel. Your feedback will be shared with our housekeeping team to ensure we address this matter appropriately. Once again, thank you for your feedback. We value your comments and hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Myrto Front Office Supervisor

Customer review rating 0.5/5

Kathryn O. Couples - Confirmed reviews ALL

Not a pleasant experience

Dear Kathryn, Thank you for taking the time to share your feedback following your stay with us. We were disappointed to read that your experience did not meet your expectations. While we appreciate all guest feedback, we would like to clarify that breakfast was not included in your original reservation made through the third-party booking agency. Our reception team therefore provided the correct information at check-in based on the booking details received. Our team strives to deliver friendly and professional service to every guest, and we are surprised to hear that the interaction did not come across in the way intended. Please be assured that our reception is available 24 hours a day and our team is always happy to assist guests with any concerns during their stay so that these can be addressed promptly. We regret to learn that the room layout and housekeeping service did not meet your expectations, and rest assured your feedback will be shared with the relevant departments. We take pride in our well varied and tasty breakfast offerings as we strive to accommodate all guest's preferences. Once again, thank you for your valuable feedback us it will help us improve our services. Should you decide to give us another opportunity in the future, we'd love to have the chance of providing you with an experience we aim for. Warm regards, Myrto Front Office Supervisor

Customer review rating 3.5/5

George H. Couples - Confirmed reviews ALL

Hotel was near the concert hall we were going to, unfortunately after the concert l was rushed to hospital because l developed pains in my chest.we contacted the night staff who were very helpful and contacted a ambulance for us. unfortunately we found it difficult to contact reception as we were panicking and there was no information in the room l am 75 years old and not very good with mobile phones .they were very good and stayed with us till the ambulance arrived. I was kept in overnight and did not return to the hotel until midday on the Tuesday. They allowed us time to pack and checkout l had paid for the breakfast but we were to late in returning and missed it.so we cannot comment on anything else. The staff could not have been more helpful again l must thank the night staff for their assistance

Dear George h., Thank you for taking the time to share your experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are sincerely sorry to hear about your recent health issue, and we hope you are feeling better now. It is reassuring to know that our night staff were able to assist you during such a distressing time. We take pride in our team's commitment to providing the best possible support to our guests, especially in emergencies. We understand that communication can be challenging in stressful situations, particularly when technology is involved. Your feedback regarding the availability of information in the room is valuable to us, and we will consider how to enhance the resources we provide for our guests, especially for those who may not be as familiar with mobile devices. Our goal is to ensure that every guest feels safe and secure during their stay, and we acknowledge that clear information is a vital part of that experience. It is also good to hear that our team allowed you extra time to pack and check out upon your return. We aim to be as accommodating as possible in unforeseen circumstances. While we regret that you missed breakfast, we appreciate your understanding in this matter. We strive to offer a pleasant dining experience and hope you have the opportunity to enjoy it on a future visit. Thank you once again for your kind words regarding our staff. We wish you all the best and hope to welcome you back under happier circumstances in the future. Best regards, Gary Front Office Team ibis Edinburgh Centre South Bridge - Royal Mile

Customer review rating 4.5/5

Jennifer P. Couples - Confirmed reviews ALL

Nice location close to the Royal Mile. Our room had a beautiful view and was clean and comfortable.

Dear Jennifer, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location near the Royal Mile, as well as the beautiful view from your room. It is our priority to ensure that our guests enjoy a clean and comfortable environment, and we are pleased that we met your expectations. Warm Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Customer review rating 4.0/5

Stuart N. Friends - Confirmed reviews ALL

Great customer service in the reception, breakfast not refilled with items

Dear Stuart, Thank you for your kind words regarding our reception team's service. We take pride in providing attentive customer care. Your feedback regarding the breakfast items is valuable, and we will look into our breakfast service to ensure a better experience in the future. Best regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Other web-users rate our hotel

  • 3,177 reviews 9.7/10 Location
  • 3,206 reviews 5.7/10 Room
  • 2,723 reviews 9.2/10 Service
  • 47 reviews 6.5/10 WiFi
  • 1,772 reviews 4.5/10 Comfort
  • 1,382 reviews 8.3/10 Breakfast
  • 1,275 reviews 6.8/10 Cleanliness

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