Dear Debra A., Thank you for taking the time to share your feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to learn that you appreciated our central location, which indeed offers convenient access to various attractions, shopping, and dining options in the historic part of Edinburgh. It is wonderful to hear that you found our neighborhood amenities, such as the nearby café and transportation options, to be beneficial during your visit. We acknowledge your observation concerning the proximity of our hotel to other ibis locations in the city. We appreciate your understanding that this can sometimes cause confusion regarding hotel names. We will certainly take your comments into consideration as we strive to improve the clarity of our communications. Regarding room sizes, our accommodations are designed to provide comfort and functionality, keeping in mind the unique characteristics of urban hotels. We appreciate your understanding of the layout and space available in our rooms and bathrooms. Our team is always available to assist with any needs that may arise during your stay, including transportation arrangements, and we are pleased that you found our front desk staff helpful. Once again, thank you for your kind words and valuable insights. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile on your next visit to our beautiful city. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Linda, Thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to learn that your stay did not live up to your expectations. We offer modern compact rooms up to the city's and the brand's standard as outlined on our website. Please note, we do offer larger rooms - Premium Double - for an extra price and it also comes with additional amenities. Did you by any chance address the issues with your bathroom door to our friendly 24/7h reception team? We are always happy to promptly assist with any maintenance issues that might arise. One of our three elevators was undergoing essential maintenance during your stay, and we apologise for any inconvenience it might have caused. Our receptionists are always happy to assist with your luggage is such cases. We understand how important these aspects are for our guests, and your comments will be taken into consideration as we strive to improve our services and facilities. We hope you will give us another chance in the future to redeem ourselves and provide you with an improved experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Vanessa B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our central location, the comfort of the bed, and the friendly assistance provided by our staff. It is wonderful to know that your experience met your expectations for a short visit. We look forward to welcoming you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Theresa O., Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our location convenient and that our front desk team made a favorable impression with their friendliness and helpfulness. Your kind words motivate us to maintain our high standards of service. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Louise L., Thank you for taking the time to share your feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are pleased to hear that you appreciated our hotel's location and found our staff friendly, as we strive to provide a welcoming environment for all our guests. We acknowledge that a restful night is essential, and such feedback is invaluable for us to enhance our guest experience. Did you by any chance have the opportunity to address this noise disturbance to our friendly 24/7h reception team? We are always happy to help and offer a room move when required. Your comments regarding the need for additional plug sockets in the room have also been duly noted, as we aim to accommodate our guests' needs wherever possible. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a more comfortable experience. Thank you once again for your comments, and we wish you all the best. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Glenn B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our central location, which indeed facilitates easy exploration of both the old and new town. It is also gratifying to know that you found your room comfortable and our staff friendly. We strive to offer good value in all our services, including breakfast. We hope to welcome you back soon. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Linda T., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and found your room comfortable. Our team strives to provide a welcoming atmosphere for all our guests, and your positive remarks validate our efforts. We look forward to welcoming you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Mark H., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you appreciated our central location and the welcoming nature of our staff. It is our aim to provide a comfortable stay, and we are pleased that our proximity to parking facilities added to your convenience. We look forward to welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jason Q., Thank you very much for sharing your positive experience at our hotel. We are thrilled to hear that you found our location to be exceptional, as it is indeed one of our standout features, placing our guests in the heart of Edinburgh's vibrant atmosphere. It brings us great joy to know that our team made a significant impact on your stay. We pride ourselves on providing friendly and professional service, and it is rewarding to hear that our staff was able to assist you during your time here. Furthermore, your compliments regarding the quality of the bedrooms and the excellent shower facilities are truly appreciated. It is our aim to ensure that our guests enjoy a comfortable stay. We are delighted that you enjoyed our breakfast offerings and found the bar to be a peaceful space for relaxation and social activities. It is wonderful to know that you and your companions had a great time playing games and enjoying the variety of food and drink options available. We look forward to welcoming you back to our hotel on your next visit to Edinburgh. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Eva, Thank you for taking the time to share your feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We sincerely appreciate your insights, as they are essential in helping us improve our services and facilities. It is encouraging to know that you enjoyed our breakfast and found our staff to be friendly and helpful, as we pride ourselves in our excellent customer service and delicious food offerings. It is our standard policy to secure the payment method prior to arrival, and we apologize for any inconvenience this may have caused with your bank. We are, however, pleased to hear that our staff were able to assist you upon your arrival. Regarding your concerns about the noise levels and mattress comfort, we regret to learn that your experience did not meet your expectations. Did you by any chance address any of these issues to our friendly 24/7h reception team? We are always happy to assist with any concerns that may arise. We strive to provide a peaceful environment for all our guests, and your feedback regarding the walls and the mattress has been noted. We regularly assess our facilities, including our mattresses, in order to ensure guest comfort, and your comments will be taken into consideration as we continue to enhance our offerings. We also appreciate your remarks about the bathroom cleanliness and the drainage. Our housekeeping team is dedicated to maintaining high standards, and we will ensure that your observations are shared with them for further review. Thank you once again for your valuable feedback. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more satisfactory experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Siiri T., Thank you for taking the time to share your experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you enjoyed your stay and found our location to be convenient for exploring the local area. It is wonderful to know that you appreciated the comfort of your room and the effectiveness of our soundproofing, allowing for a restful night’s sleep despite the bustling surroundings. We take great pride in providing a welcoming atmosphere, and it is gratifying to learn that our staff made a positive impression during your visit. Your kind words about their friendliness will certainly be shared with the team, as they strive to ensure every guest feels at home. We sincerely appreciate your feedback regarding the black spots you noted in your room. Cleanliness is of utmost importance to us, and we are committed to maintaining high standards throughout the hotel. While we are pleased that you did not experience any unpleasant odors, please be assured that your comments will be forwarded to our maintenance team for further investigation. We recognize how such details can impact your overall impression, and we are grateful for your understanding. Thank you once again for your review. We hope to have the opportunity to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile in the future, where we can provide you with an even better experience. Goodbye, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Sal S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and found it convenient for exploring the Royal Mile. It is also pleasing to know that our luggage storage service allowed you to enjoy your time in the city without inconvenience. We strive to maintain high standards of cleanliness and comfort for our guests, and your positive remarks affirm our efforts. Goodbye and best wishes, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Karen R., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely value your insights as they help us understand our guests' experiences better. I am pleased to hear that you found our reception team courteous and accommodating, especially in facilitating an early check-in and luggage storage on your departure day. It is always our goal to ensure our guests feel welcomed and their needs are met promptly. I appreciate your comments about the room's open wardrobe and shelving; however, I understand the concerns regarding the lack of shelving in the bathroom area. We strive to provide a comfortable and functional space for our guests, and your feedback regarding storage solutions will certainly be taken into consideration for future improvements. I acknowledge your observations about the seating in the bed area. While our furniture is designed to be simple and functional, I understand that preferences vary among guests. Furthermore, I apologize for any noise disturbances you experienced during your stay, as we are aware that our location can sometimes lead to external sounds. We are continuously exploring ways to enhance our guests' comfort. Regarding breakfast, I appreciate your note about the timing. We aim to provide an efficient breakfast service, and it is important for us to maintain cleanliness and orderliness at all times. Thank you for your understanding about this policy. We are grateful for your feedback, and I hope that you will consider staying with us again in the future. Goodbye and best wishes, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Evgeniia L., Thank you very much for sharing your positive experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you enjoyed your stay and found our location to be convenient for exploring the main attractions of Edinburgh. It is always our aim to provide our guests with a comfortable and accessible base during their travels. We are particularly pleased to know that you found your room restful, allowing you to enjoy a peaceful night's sleep despite the vibrant surroundings of South Bridge. Our team works diligently to ensure a serene atmosphere for all our guests, and it is gratifying to see that this was successful during your visit. Additionally, I am glad to hear that you had a pleasant dining experience at our restaurant. We strive to offer a diverse menu that caters to a variety of tastes, and it is wonderful to know that you enjoyed your meals with us. We look forward to welcoming you back on your next visit to Edinburgh. Thank you once again for your kind words. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Emma B., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the cleanliness of your room. It is also wonderful to know that our staff contributed positively to your experience. We hope to welcome you back for another pleasant stay in the future. Goodbye, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Ayda , Thank you for your feedback regarding your recent stay. We truly appreciate your kind words about our location and staff. We are grateful to be located right in the heart of the city center, and proud of our staff's professionalism and friendliness. However, it'd disappointing to hear that our facilities did not meet your expectations, as it's our goal to provide essential amenities. Please note, as per IBIS Standards, we provide 2 bath towels and 1 bath mat in the rooms, as well as an extension cord. However, our friendly reception team is more than happy to provide extra amenities if needed, as well as slippers upon request. Once again, thank you for your valuable feedback as it will help us identify areas here we can improve. We hope to have the opportunity of welcoming you back and provide you with an experience we aim for. Warm regards, Myrto Front Office Supervisor

Dear Thorunn O., Thank you for your positive feedback regarding our location. I am pleased to hear that your overall experience was mostly enjoyable. I regret the inconvenience you faced with the bathroom ventilation and understand how this impacted your stay, especially during the rainy weather. Your insights are invaluable, and I will ensure they are shared with our maintenance team for future improvements. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Caroline D., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our excellent location, as well as the service provided by our reception team and the breakfast offerings. However, we regret to learn about your discomfort with the bed and mattress during your visit. Your comments are invaluable, and we will certainly consider them as we continually strive to enhance the guest experience. Kind regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Traci, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our lively location convenient and our staff helpful. However, we are deeply concerned to learn about your experience outside the property. Please know that the safety of our guests is a priority, and we often have security on during busy times to ensure a comfortable experience for our guests. Our reception is open 24/7 if you ever have any concerns during your visit, we are more than happy to help. We hope to welcome you back in the future. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile