Dear Karen D., Thank you for sharing your feedback regarding your recent stay with us. We are disappointed to know that your experience did not meet your expectations. Your feedback regarding cleanliness certainty does not reflect the standards we aim to provide, and rest assured we will share your comments with our housekeeping team. By any chance, did you report these issues to our reception? Our friendly reception team is here 24/7 and happy to rectify any issues encountered during your stay. Please note that the accessible lift is in full operation, and should you required assistance operating it, our reception team would have been more than happy to help. We truly value your input, as it will help us identify areas for improvement. We hope to have another chance of welcoming you back for an improved stay. Warm regards, Myrto Front Office Supervisor

Dear Martin C., Thank you for your kind words regarding our location. We are delighted to hear that you found our position on South Bridge to be excellent, especially during such popular events as the Fringe. Our aim is to provide guests with accessibility to the best of what Edinburgh has to offer. We hope you enjoyed your stay and look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Calin I., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced due to external noise and wind in your initial room. We strive to ensure a pleasant stay for all our guests, and I appreciate your understanding as we worked to resolve this issue. Your comfort is important to us, and I hope you enjoyed the remainder of your visit. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Lee S., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found your room comfortable and clean, and that our reception team provided you with a warm welcome. We take pride in maintaining high standards for both our accommodations and service. It is wonderful to know that your stay met your expectations. We hope to welcome you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Kelli C., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location, which indeed allows guests to explore Edinburgh conveniently. We are surprised to hear your comments about breakfast. We pride ourselves in fresh daily cooked options ranging from Continental to Full Scottish buffet. We sincerely hope you will give us another chance in the future to provide you with an improved experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Rachel, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our fantastic location, which indeed makes it convenient for guests to explore the Edinburgh Fringe and other attractions in the area. We appreciate your kind words regarding our staff. During busy periods such as the Edinburgh Fringe, we strive to provide friendly and patient service, and it is gratifying to hear that this was reflected in your experience. Your feedback is invaluable to us and helps in our ongoing efforts to improve guest satisfaction. We hope to welcome you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jennifer, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed your overall experience and found our location convenient. We appreciate your comments regarding the room and bathroom, and will certainly take your feedback into consideration. Please note that our reception is open 24 hours a day, and our team is always happy to assist with anything you may need. We hope to have the pleasure of welcoming you back again soon :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Wendy, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our central location, the convenience of online check-in, and the cleanliness and comfort of your room. We look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear David, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments as they provide us with valuable insights into our guests' experiences. We're pleased to hear that you found our location to be convenient, as we're indeed located right in the heart of the city center. However, we regret to learn that your experience with the mattress did not meet your expectations. Comfort is a priority for us, and we understand how crucial a good night's sleep is for our guests. Our reception team is available 24/7, and should we had been given the opportunity to rectify the issue at the time, we could have offered a room move (subject to availability) and ensure your comfort. Our friendly team is well known for their excellent customer service, and it's surprising to hear that they seemed unconcerned once the issue was reported on check-out. Regarding the cost of your stay, we continuously review our pricing to ensure it reflects the value we provide, especially during peak times such as the Fringe Festival. Thank you once again for your feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with an experience we aim to offer. Best regards, Myrto Front Office Supervisor

Dear Esta, Thank you for taking the time to share your feedback regarding your recent stay with us. It is always our priority to ensure that our guests have a comfortable and enjoyable experience, and we genuinely regret to learn that this was not the case during your visit. Your concerns regarding cleanliness are duly noted and will be shared with our housekeeping team, as it certainty does not reflect the standards we aim to provide. Please note, our hotel is a 3 Star hotel, and we provide all amenities as per IBIS standards. Additional amenities can be requested in our 24/7 available reception team. We would like to inform you that our reception is always reachable via WhatsUp, or by visiting our reception desk. Should you require any further assistance throughout your stay, it is advisable to inform our team upon check in. We are very disappointed with the issues encountered during your stay, and we are glad to know that Elizabeth was able to assist you once we were given the opportunity to rectify them. We truly value your loyalty with us as a Gold member, and we appreciate all feedback provided as it will help us identify areas for improvement. Should you decide to give us another chance of welcoming you back, we'd love to have the opportunity of providing you with an experience we aim for. Warm regards, Myrto Front Office Supervisor

Hi Kathryn! Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your room to be clean and comfortable, and that our team provided you with friendly and helpful service. It is also gratifying to know that you appreciated our convenient location and the efficiency of the check-in and check-out process. We look forward to welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear William M., Thank you for sharing your positive experience at our hotel. We are pleased to hear that you found our location convenient for your visit to the Tattoo. Our central position indeed provides easy access to many of Edinburgh's attractions, making it an ideal choice for travelers. We appreciate your feedback and hope to welcome you back on your next trip. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jeanette, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments about our central location; however, I regret to hear about the discomfort you experienced with the mattress and pillows, as well as the issues in the bathroom. Our reception is open 24/7 and we have a housekeeping and maintenance team on site to help resolve any issues and ensure a comfortable stay. We hope to welcome you back in the future for a more enjoyable stay. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear Natasha O., Thank you for taking the time to share your experience at our hotel. I am pleased to hear that you found our location convenient and your room comfortable. However, we sincerely apologize for the noise disturbance you encountered during your stay. As a centrally located property we understand that some external noise may occur. Did you by any chance address this to our friendly 24/7h reception team? We are always happy to resolve such issues promptly and offer solutions like ear plugs or even a room move. We sincerely hope that you will give us another chance in the future to provide you with an improved experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Peter, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found your accommodation comfortable. We also appreciate your feedback regarding additional amenities, such as hand towels and shower caps. Please note for future stays that our reception is open 24 hours a day, and additional towels and amenities are available upon request :) We truly value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay. We value your loyalty with us as a Platinum member, and your feedback is truly appreciated. It's disappointing to hear that your experience did not meet the high standards we strive to maintain. Cleanliness is indeed a priority for us, and your comments will be taken into account as we continuously work to enhance our facilities and services. By any chance, did you report these issues to our reception team? Our friendly team is here 24/7 and happy to assist with any issues encountered. We strive to ensure an early check-in, and although our team honored an earlier check-in before 3pm, we understand you may have expected an earlier check-in. We truly hope to have another opportunity to welcome you back in the future, for an improved experience. Warm regards, Myrto Front Office Supervisor

Dear Christina, Thank you for your feedback regarding your recent stay with us. We appreciate your comments about our central location and the helpfulness of our reception staff. We understand that festival times can lead to higher prices, and we strive to provide value during such busy periods. Your concerns about amenities and service have been noted, however please note that the tap water in the room is drinkable, as well as we provide a water fountain in our reception. Additionally, we do provide a fridge in our reception for medication use only. Your feedback regarding the water drainage and the position of power outlets are duly noted, and will be shared with our team in order to enhance our services. Once again, thank you for your valuable feedback. We truly hope to have the chance of welcoming you back, for a more enjoyable experience. Best regards, Myrto Front Office Supervisor

Dear Marie and C., Thank you for taking the time to rate your experience regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location, and hope it allowed you to explore the lovely town of Edinburgh. Should you have any further insights or suggestions, please feel free to reach out. Kind Regards, Kat- FO Ibis Edinburgh Centre South Bridge - Royal Mile