Dear Lesley P., Thank you for taking the time to share your feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are pleased to hear that you appreciated our central location and found the twin room to be comfortable, as we strive to provide our guests with a pleasant experience. We acknowledge your concerns regarding the shower room design. The layout is intended to maximize space and functionality, but we understand that it may not meet everyone's expectations. Guest comfort is a priority for us, and we appreciate your input as it helps us to evaluate our facilities. Your observations are valuable, and we will certainly take them into consideration as we continue to enhance our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Charlotte G., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our location and the friendliness of our staff. However, I regret that the condition of your room did not meet your expectations. Please be assured that your comments will be reviewed by our maintenance team to ensure we uphold our standards for future guests. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Garry F., Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you enjoyed our location and the breakfast offerings. Your feedback is invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Hazel! Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your room provided the comfort you were seeking for your little break. It is always our aim to ensure our guests have a pleasant experience, and your kind words reaffirm our efforts. Goodbye and best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Barbara, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location. It is our aim to ensure that our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Natalie, Thank you for taking the time to share your feedback regarding your recent stay with us at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your kind words about our location and the friendliness of our staff. It is always rewarding to hear when our team members have made a positive impression on our guests. However, we regret to learn that your experience did not fully meet your expectations. We strive to offer modern compact accommodation and facilities up to the brand's and the city's standard and appreciate your understanding in that regard. Your observations regarding our property are noted, and we will ensure this feedback is communicated to the relevant team for further consideration as a part of our dedication to continuous improvement. We value your insights and hope that you will consider staying with us again in the future for an improved experience! Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Hi Terech! Thank you for taking the time to share your delightful experience at our hotel :) We are thrilled to hear that you had a wonderful stay with us and that our reception team made you feel welcomed from the very beginning. Providing a warm and friendly atmosphere is one of our top priorities, and it is gratifying to know that our efforts resonated with you. We are pleased to learn that you found your room spacious and clean, and that the view added to your overall enjoyment. Our housekeeping team works diligently to ensure that our rooms meet high standards of cleanliness and comfort for our guests. Additionally, it is fantastic to hear that you enjoyed our evening dinner service. We take pride in offering delicious food and attentive service, and it is wonderful to know that it contributed positively to your experience. Your compliments regarding breakfast are particularly appreciated. We strive to provide a variety of tasty options to start our guests’ day right, and it is encouraging to know that you found it to be the best you have ever had. The energy and friendliness of our team members play a crucial role in enhancing the dining experience, and your feedback highlights their dedication. Thank you once again for your kind words and for recommending our hotel. We look forward to welcoming you back for another exceptional stay in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Koh S. Y. V., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you found your experience comfortable. Your preference for a high floor has been duly noted, and we shall do our best to accommodate such requests in the future, subject to availability. We look forward to welcoming you back on your next visit. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Daniel G., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments, as they provide us with valuable insights into our guests' experiences. I am pleased to hear that you found our location convenient and that our service met your expectations. Our team strives to ensure that all guests feel welcomed and supported during their stay. I understand your concerns regarding the bathroom setup and the issue with the door slamming. We continually assess our facilities and guest feedback to enhance the overall experience. While the bathroom design is intended to maximize space, we acknowledge that it may not meet everyone's preferences, particularly in terms of water management. Your suggestion to prepare for potential wet floors is appreciated, and we will ensure that our staff continues to monitor such situations for guest comfort. Regarding the noise from the doors, we understand how important a peaceful environment is for our guests, especially during their rest. Your comments will be shared with our team in order to consider potential improvements. We truly value your patronage and are glad to hear that you would consider staying with us again. Thank you for your constructive feedback, which plays a crucial role in our ongoing efforts to enhance guest satisfaction. Goodbye, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear William H., Thank you for sharing your feedback regarding your stay with us. It is gratifying to hear that you appreciated our location and the service provided by our staff. However, I sincerely apologize for the disturbances you experienced during the night and the condition of your room. Please be assured that your comments will be taken into consideration as we continually strive to enhance our guest experience. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Lawrence! Thank you for sharing your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and clean. It is also gratifying to know that you enjoyed both breakfast and dinner during your visit. We strive to provide quality dining options for our guests, and your comments affirm our efforts. Goodbye, and best wishes Yvonne ibis Edinburgh Centre South Bridge - Royal Mile.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We strive to provide a comfortable and enjoyable environment to all guests, and it's truly disappointing to know that we fell short to your expectations. We appreciate your comments regarding the hotel's location near the Royal Mile, which is indeed a prime area for exploring the rich heritage of Edinburgh. While we strive to accommodate guest requests for quiet rooms, there are times when external factors, such as nearby establishments, can present challenges beyond our control. We do offer earplugs to assist guests who may experience disturbances, and our 24/7 available reception team is here to assist shall any issues arise during your stay. Regarding the room amenities, we understand your concerns about the size and the bathroom layout. We continuously assess our offerings to ensure they meet the expectations of our guests, and your insights are invaluable for this process. The pricing for your stay reflects our location and the services provided, and we appreciate your feedback. We are pleased to hear that you enjoyed our breakfast options, as we aim to provide a satisfying start to each guest's day. Your feedback is critical for our ongoing improvement, and we thank you for sharing your thoughts. We hope to have the opportunity to welcome you back in the future under more favorable circumstances. Warm regards, Myrto Front Office Supervisor

Dear Tracy J., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and your room impeccably clean. Our team strives to provide excellent service and maintain high cleanliness standards to ensure a pleasant experience for our guests. We look forward to welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Sheila, Thank you for your feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your kind words about our reception staff and their helpfulness. However, we regret that your experience did not meet your expectations, particularly concerning the condition of our facilities and the breakfast offerings. We take all guest comments seriously, and it is disappointing to hear about the issues you encountered with the room and hallway conditions. Maintaining a clean and welcoming environment is a priority for us, and we will ensure that your feedback is shared with our team for review. We are surprised to hear your comments about our breakfast, as many of our guests find it advantageous. We offer Continental breakfast from 6am until 7am which includes a selection of granola and cereal with milk, fruit and jams, bread, cold meats and cheese. From 7am until 10am we serve full Scottish breakfast which includes bacon, pancakes, sausages, haggis and many other delicious fresh options. Please note, porridge is available upon request directly with the bar staff. Thank you once again for your insights, and we hope to have the opportunity to serve you better in the future. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Irene D., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our central location and the relaxed atmosphere of our hotel. It is our goal to provide a comfortable and welcoming environment for all our guests. We look forward to welcoming you back on your next visit to Edinburgh. Kind regards, ibis Edinburgh Centre South Bridge - Royal Mile

Dear Matthias B., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the breakfast options, including the hash browns and veggie sausages. Your insights are valuable as we continuously strive to enhance our offerings. In regard to our pricing, we aim to provide competitive rates in the market while delivering quality service and amenities. We hope to have the opportunity to welcome you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Alan P., Thank you for your kind feedback. We are delighted to learn that you have returned to our hotel multiple times and found your experiences satisfactory. Your continued patronage is highly valued, and we strive to maintain the standards that keep our guests coming back. We look forward to welcoming you again in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Steve S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be great, and we truly appreciate your compliments about our staff and location. It is our aim to provide an excellent experience for all our guests, and your positive feedback serves as a wonderful motivation for our team. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile