ibis Edinburgh Centre South Bridge - Royal Mile Hotel 3 stars

Firstly, I had to change my booking multiple times due to multiple changes in my flight schedules (cancellations due to covid). However, the administration at your hotel made it so easy for me. Initially there was an issue with my room and I was offered another room. It was a hassle to move my stuff as I was not travelling light. Nevertheless, the whole stay made it all very pleasant. I was able to extend my stay easily as well. The staff always tried to help me out even if they had to go out of their way. They were always present to help out and I really want to mention this that it is not easy due to covid but they always greeted happily. The only issue I faced was that the room service was not great. Even after the cleaning the floor of my room was very dusty. I even brought this up but it was the same. The helper lady was very nice but not sure if there is some lacking in the service.

Staff were lovely and left my daughter a handmade birthday card and some Edinburgh rock in the room!

Good check-in quick and easy....room felt used although had been cleaned. No extra pillows in room, breakfast cold options only. Been to other places with hot options to order. Room was bright no windows to open however made it feel stuffy. Would return once breakfast fixed.

I was really disappointed when we arrived at the hotel, it really wasn’t what I expected for the cost. We booked for March and because of lockdown had to rearrange at considerable cost, both the hotel and the flights. Myself and my husband have come to Edinburgh almost every year for the last 15 years for the Fringe festival, so we saw this as an opportunity to see the ‘real Edinburgh’. The room we were allocated had blood stains on the mattress topper so we were moved to another room. I definitely would not recommend this hotel to any friends or family.

Location was amazing, but I can’t say my room was very clean even with all of what’s happening due to Covid. No one even cleaned our room after 3days, we we been told at the reception maybe that’s even better consider women who was cleaning other rooms wasn’t even wearing face shield or face mask!

Very friendly staff, clean room with everything you need.

Excellent location, good covid measures at breakfast, very comfortable sleep and clean room.

Had a great nights sleep, bed was comfy, room was clean and the staff were friendly.

iv stayed here a few times find it very good for my needs friendly staff

Great hotel and staff

Staff were great, location was just off the Royal Mile great price, 10 minutes walk from Edinburgh waverly Station.

Perfect! We had a very nice stay thanks to the reception teams, The breakfast was very good, the bed was big and comfortable, and everything was clean :). The location is very central, many shops and restaurants are just down the hotel! 2 minutes away! i loved it :)

Staff were so friendly and thanks so much for my Birthday Card! Really clean & quiet. Only one wee negative is only having one pillow each, but I should have asked for another and I'm sure you guys would have happy to provide this.

The room was clean and comfortable, the staff were friendly and helpful and the hotel was well placed for central Edinburgh.

The room was really basic and the mattress on the bed was more like a mattress topper. One 1 pillow per person without extras in the room. When I say basis I mean basic. The cupboards did not have doors etc on them.