ibis Edinburgh Centre South Bridge - Royal Mile Hotel 3 stars

The Ibis Hotel South Bridge is located in a good part of Edinburgh, right off the Royal Mile. There are great restaurants and pubs, museums, shops, and lots of city buses. The staff at the Ibis were welcoming, helpful and friendly. My room was warm and comfortable. An excellent breakfast. I shall be coming back to Edinburgh with a friend in April 2020, and will again be staying at the Ibis.

The facilities are great, the staff are friendly and helpful, the place is very accessible.

Couldn’t find reception when we arrived. Discovered we had walked straight through it. No clear indication of who was on duty & no queuing system. Woman ahead of us asked for a room near a lift as she was travelling alone. Not offered, but should be standard for safety. Room was set out as a twin, not a double as requested. Sorted promptly by house keeping. Accessible shower was good. View from room - pigeon excrement - not pleasant.

I arrived early, being home In Edinburgh because of a sudden death in my family from Australia. After travelling unexpectedly nearly 17000klm I was quite fragile but your staff from the moment I arrived took Special care of me. Nothing was any bother to them and I witnessed this at all times with other guests too. Special mention to Tracy who attended to me on arrival, Anna also who showed genuine empathy and always had a smile for everyone. Daniel, in the Bar, along with another tall chap serving meals showed they loved their guests and their jobs and went the extra mile. I would stay there again because of your staff.

Given the price paid, which was a cheaper advance booking. I still felt that it was not good value for money. The room was basic, the bathroom cramped. And the air conditioning unit kept turning on and off during the night, worst 2 nights sleep I’ve had in a hotel in a long time. Added breakfast onto the booking, it was average, everything was overcooked, sausage, potato scones, the haggis was plasticity mush and the boiled eggs had been in FAR too long. Will not be booking Ibis again.

Appalling. The noise from the club below kept me awak until it stopped at 3am. How a hotel could be built next to a loud club or one be allowed to open near a hotel I don't know. Ruined my short break

Good. Clean. Convenient location. Especially the £5 vouchers if opting out of room cleaning service and changing towels if staying more than one night.

Very efficient front staff, but give them a seat to sit on please!!!! Found that toilet rolls were sparse and if two staying in a room, possibly a further roll if the one on the holder is almost used.

All staff friendly and helpful

a short visit for a conference

From checking to checking out the whole process was easy and hassle free. The room was immaculate and I couldn't fault our stay. We will definitely be stopping here on our next trip to Edinburgh.

My experience with this hotel was bad because I was woken up by the noise of a neighboring pub and could not sleep for two hours. You could not only hear the loud music, but also the screaming of the guests and the disposal of glass. Apart from that, the hotel would have been fine.

We had no issues. It was our second stay in that particular Hotel. Staff very accommodating. Room clean and well presented.

Good location, reasonable price for size of room. Could have done with more teabags/milk in room and a kettle that plugged in nearer the tea/coffee area.

The room was lovely and the little extras provided (water, fruit and chocolates and popcorn) a lovely touch. Check in was a disaster. No queing system, folks milling around, no priority desk, card machines not working. Bar good but again spoilt by food ordered not making it from the servers tablet to the kitchen. Only got it after a reminder.