Dear Emily K., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered in your room, as we strive to maintain the highest standards in our facilities. When your concerns were addressed to our friendly reception team, we swiftly resolved these issues by requesting a deep clean with our housekeeping department as well as promptly offering a move to a room that suits your requirements. We aim to provide a comfortable environment for all our guests, and your insights are invaluable in this regard as we continue to improve our services. We hope you will give us another chance to provide you with an improved experience! Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Cheryl F., Thank you for your kind words regarding our friendly staff and convenient location. We are pleased to hear that you were satisfied with the facilities we provide. Your feedback about the mattress is valuable, and we will certainly take it into consideration as we continuously strive to enhance our guests' experiences. We appreciate your insights and hope to welcome you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Stephen, Thank you for sharing your positive experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you appreciated our convenient location, the cleanliness of our hotel, and the warm hospitality of our staff. Your feedback is greatly valued, and we look forward to welcoming you back in the future :) Kind Regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Kylee, Thank you for taking the time to share your experience regarding your recent stay with us. We're delighted to hear that you found most of our staff to be friendly and helpful. We sincerely regret for the inconvenience you encountered with the payment issue related to your reservations. To clarify, there was a system error which did not integrate the payment for your second reservation, and therefore it was required for the booking to be paid at the earliest as our procedures. It is certainly not our intention for any guest to experience confusion or frustration during their stay, and we strive to communicate clearly to all guests. Please note, Amber is well known for her excellent customer service and professionalism. As mentioned before, the booking needed to be paid and guaranteed at the earliest, and Amber promptly assisted by contacting the travel agency to arrange payment, and ensure your comfort by rectifying the issue. We're truly grateful for your kind words about the rest of our team. They work diligently to provide excellent service, and it is unfortunate that this experience did not meet the standard we aim to uphold. Thank you once again for your insights, and we hope you will consider staying with us in the future. Kind regards, Myrto Front Office Supervisor

Dear Timothy T., Thank you for taking the time to share your thoughts regarding your recent stay. I sincerely apologize for the inconveniences you experienced, including the room condition and the lack of a city view. Please be assured that your feedback is valued, and we will address the issues raised to enhance the experience for our guests. We appreciate your insights as we strive for continuous improvement. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear John, Thank you for your feedback regarding your recent stay. We are pleased to hear that our location and staff made a positive impression on your experience. We appreciate your comments about the room condition and the tea selection, as these insights are valuable for our ongoing efforts to enhance guest satisfaction. We will take your suggestions into consideration as we continuously seek to improve our facilities :) Kind Regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Vanessa, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our central location near the Royal Mile and that our team contributed to a pleasant experience with their friendliness. It is also great to know that you found the check-in process seamless and the rooms quiet. We look forward to welcoming you back on your next visit to Edinburgh. Best Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and close to the main attractions of Edinburgh. Our team strives to provide guests with easy access to all that this beautiful city has to offer. We hope to welcome you back for another enjoyable visit in the future. Best regards, Georgia ibis Edinburgh Centre South Bridge - Royal Mile

Dear Natalie, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our prime location and friendly staff contributed to your positive experience. It is wonderful that we could accommodate your early check-in request, allowing you to relax after your early morning flight. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Georgia ibis Edinburgh Centre South Bridge - Royal Mile

Dear Lorie, Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that our front desk team was responsive and helpful during your visit. We appreciate your comments regarding the amenities offered, as we strive to provide a consistent experience across all our locations. Your insights are valuable as we continuously look to improve our services. Best regards, Georgia ibis Edinburgh Centre South Bridge - Royal Mile

Dear Vic, Thank you for taking the time to share your experience regarding your recent stay with us. We're pleased to hear that you found our location convenient, as we strive to provide our guests with easy access to Edinburgh's key attractions. However, we truly regret for the oversight regarding the housekeeping staff entering your room prior to check-out time. It definitely does not reflect the standard we aim for. Your feedback is invaluable as we take all our guest's privacy very seriously, and rest assured your concerns have been raised with our housekeeping team to ensure our procedures are followed. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Myrto Front Office Supervisor

Dear Karen D., Thank you for sharing your feedback regarding your recent stay with us. We are disappointed to know that your experience did not meet your expectations. Your feedback regarding cleanliness certainty does not reflect the standards we aim to provide, and rest assured we will share your comments with our housekeeping team. By any chance, did you report these issues to our reception? Our friendly reception team is here 24/7 and happy to rectify any issues encountered during your stay. Please note that the accessible lift is in full operation, and should you required assistance operating it, our reception team would have been more than happy to help. We truly value your input, as it will help us identify areas for improvement. We hope to have another chance of welcoming you back for an improved stay. Warm regards, Myrto Front Office Supervisor

Dear Martin C., Thank you for your kind words regarding our location. We are delighted to hear that you found our position on South Bridge to be excellent, especially during such popular events as the Fringe. Our aim is to provide guests with accessibility to the best of what Edinburgh has to offer. We hope you enjoyed your stay and look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Calin I., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced due to external noise and wind in your initial room. We strive to ensure a pleasant stay for all our guests, and I appreciate your understanding as we worked to resolve this issue. Your comfort is important to us, and I hope you enjoyed the remainder of your visit. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Lee S., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found your room comfortable and clean, and that our reception team provided you with a warm welcome. We take pride in maintaining high standards for both our accommodations and service. It is wonderful to know that your stay met your expectations. We hope to welcome you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Kelli C., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location, which indeed allows guests to explore Edinburgh conveniently. We are surprised to hear your comments about breakfast. We pride ourselves in fresh daily cooked options ranging from Continental to Full Scottish buffet. We sincerely hope you will give us another chance in the future to provide you with an improved experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Rachel, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our fantastic location, which indeed makes it convenient for guests to explore the Edinburgh Fringe and other attractions in the area. We appreciate your kind words regarding our staff. During busy periods such as the Edinburgh Fringe, we strive to provide friendly and patient service, and it is gratifying to hear that this was reflected in your experience. Your feedback is invaluable to us and helps in our ongoing efforts to improve guest satisfaction. We hope to welcome you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jennifer, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed your overall experience and found our location convenient. We appreciate your comments regarding the room and bathroom, and will certainly take your feedback into consideration. Please note that our reception is open 24 hours a day, and our team is always happy to assist with anything you may need. We hope to have the pleasure of welcoming you back again soon :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Wendy, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our central location, the convenience of online check-in, and the cleanliness and comfort of your room. We look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile