Dear Cassandra, Thank you for your review. I'm really pleased to hear that you enjoyed our location, breakfast, and the warm welcome from the team. It's lovely to hear that you found us clean, friendly, and comfortable. Thank you for staying with us, and we hope to welcome you back again soon. Kind regards, Dylan Ziouche Assistant General Manager

Dear Raffaele, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay was such a disappointing experience, and I completely understand how frustrating and uncomfortable this must have been. I'm also sorry that we were unable to provide you with a better room during your stay. We always want our guests to leave with positive memories, and it's clear that we fell short on this occasion. I will be reaching out to you personally by email, as I would appreciate the opportunity to learn more about your experience. Thank you for bringing this to our attention. I hope we may have the chance to regain your trust in the future. Kind regards, Dylan Ziouche Assistant General Manager

Dear Abhishek, Thank you for your lovely review. I'm so pleased to hear that you had a comfortable stay with us. There’s nothing better than starting the day with a great breakfast, so it’s wonderful to know that you enjoyed the buffet and found plenty of delicious options to choose from. I'm also glad our location worked well for your visit and helped make your time in London that little bit easier. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon. Kind regards, Dylan Ziouche Assistant General Manager

Dear Martina, Thank you for your lovely review. It sounds like you made the most of your time in London, and I'm so pleased that our location helped make that easy. Being able to walk to so many attractions while staying in a quieter part of the city is something many of our guests enjoy. What really stands out from your comments is your mention of the team. Thank you for that. Kindness costs nothing, but it can make all the difference when travelling, and I'm delighted that our staff helped make your stay a memorable one. We truly appreciate you choosing to stay with us and hope we'll have the chance to welcome you back on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Leonie, Thank you for your review. I'm really pleased to hear that you enjoyed your stay with us and that our team helped make it a positive experience. It's great to know that your arrival was smooth and that our receptionist's offer to store your bags after check-out made your day a little easier. I'm also glad our location worked well for your visit to the O2. Being well connected across London is something many of our guests appreciate. Thank you as well for your feedback regarding the flooring in the room. We know that comfort preferences can vary, and I appreciate you taking the time to share your thoughts with us. We hope to have the pleasure of welcoming you back the next time you're in London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Samara, Thank you for taking the time to share such detailed feedback and for your loyalty as an Accor member. While I'm pleased to hear that you chose to stay with us again, I'm genuinely sorry to learn about the frustration caused by this situation. I completely understand your point of view. When travelling, being able to comfortably enjoy a snack or meal, whether in your room or a communal area, is something most guests naturally expect. I appreciate your suggestion regarding additional seating and am sorry that you felt your feedback was dismissed rather than considered. Comments such as yours are invaluable, as they highlight opportunities for us to improve not only our facilities but also the way we communicate with our guests. Thank you again for sharing your experience so openly. While I'm sorry that we fell short on this occasion, I hope we may have the opportunity to provide you with a more positive experience in the future. Kind regards, Dylan Ziouche Assistant General Manager

Dear Kenneth, Thank you for your review. It’s lovely to hear that our location worked so well for you and made it easy to get around London. Being close to the tube and bus links is something many of our guests appreciate, so I'm glad it helped make your trip more convenient. I'm also really pleased that you found your room comfortable, very clean, and well looked after throughout your stay. I'll be sure to share your kind comments with our housekeeping team. Thank you for choosing to stay with us. We’d be delighted to welcome you back the next time your travels bring you to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Bethan, Thank you for taking the time to share your feedback. I am sorry to learn about the issue you experienced with the shower. While I appreciate that you were only staying for one night and chose not to raise it during your visit, this is certainly not the experience we want for our guests. We also understand your comments regarding the price and appreciate your honest feedback. It helps us identify opportunities to improve and ensure we deliver the best possible experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future. Kind regards, Dylan Ziouche Assistant General Manager

Dear Christiane, Thank you for your perfect score! We're delighted to hear that you had a comfortable stay and enjoyed the service provided by our team. Your kind words are greatly appreciated and will be shared with our colleagues. We hope to welcome you back to ibis London Blackfriars very soon. Kind regards, Dylan Ziouche Assistant General Manager

Dear Yasin, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. We understand that our room design and bathroom layout may not suit everyone's preferences, and I regret that you found them uncomfortable and disappointing. At ibis London Blackfriars, we aim to provide clean, comfortable, and affordable accommodation in a central London location, and I am sorry that we fell short of delivering a positive experience on this occasion. We appreciate your honest feedback, as it helps us identify where we can improve, and we thank you for giving us a try. Kind regards, Dylan Ziouche Assistant General Manager

Dear Adriana, Thank you for taking the time to rate your stay with us. We are delighted to see that you had a positive experience. Your support is greatly appreciated and serves as wonderful encouragement for our team. We hope to have the pleasure of welcoming you back to ibis London Blackfriars again soon for another enjoyable stay. Kind regards, Dylan Ziouche Assistant General Manager

Dear Susan, Thank you for your wonderful review. We are delighted to hear that you had a comfortable stay and enjoyed our convenient location, with easy access to several train and tube stations. It is especially rewarding to know that our team made a positive impression, and I will be sure to pass on your kind comments to Kate, as I think she is the one who welcomed you and who will be thrilled to be recognised for her friendly and helpful service at check-in. We are also pleased that you found your room comfortable, enjoyed the spacious shower, and felt that your stay offered great value for money. Thank you for choosing ibis London Blackfriars. We look forward to welcoming you back on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Guilherme, Thank you for choosing to stay with us again. It truly means a lot to know that you keep coming back to ibis London Blackfriars. We're delighted that our location, friendly team, and value for money continue to make your stays enjoyable. Thank you as well for your recommendation. We can't wait to welcome you back for your fourth visit! Kind regards, Dylan Ziouche Assistant General Manager

Dear Peter, Thank you for your kind review. We are delighted to hear that you found our team friendly and helpful, and that your room was clean and equipped with everything you needed for a comfortable stay. It is also great to know that our convenient location, just moments from the tube station, helped make your visit even more enjoyable. We truly appreciate your feedback and look forward to welcoming you back to ibis London Blackfriars in the near future. Kind regards, Dylan Ziouche Assistant General Manager

Dear Jamie, Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location, with easy access to the tube, and that you found our hotel clean, comfortable, and well maintained. It is especially pleasing to know that our team made a positive impression with their friendly service. Your kind comments will be shared with the staff, who work hard to ensure every guest has an enjoyable stay. We truly appreciate your feedback and look forward to welcoming you back to ibis London Blackfriars on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Sasha, Thank you for taking the time to share your feedback. While I am pleased to hear that you chose to stay with us, I am very sorry to learn about the shortcomings you experienced with the housekeeping service. Please accept our sincere apologies for your room not being serviced despite displaying the housekeeping sign in the morning. I understand how frustrating it must have been to return at the end of the day and find that your request had not been attended to. I am also concerned to read your comments regarding the bed linen, floors, and bathroom cleanliness, as this is certainly not the standard of service we aim to provide. Please be assured that your feedback has been shared with our Housekeeping team for review, and we will take the necessary steps to improve our follow-up procedures and service consistency. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the quality experience that our guests rightfully expect from us. Kind regards, Dylan Ziouche Assistant General Manager

Dear Catherine, Thank you for sharing your feedback. We’re pleased to hear that the rest of your stay was as expected, but we’re sorry that your billing and invoice requests were not handled correctly and that you had to provide the information again. We understand how frustrating this must have been, and we apologise for the inconvenience caused. Your feedback is appreciated and will be shared with the relevant team to help improve the handling of such requests. We hope to have the opportunity to welcome you back and provide a smoother experience next time. Kind regards,

Dear Roberto, Thank you for your wonderful review. We are delighted to hear that you enjoyed our great location, with easy access to the underground and many of London's restaurants, bars, and attractions. It's also fantastic to know that you found the check-in process efficient, enjoyed our breakfast offering, and were able to take advantage of our late check-out option. We understand how valuable that extra flexibility can be when travelling, and we're pleased it helped make your day more convenient. Thank you for choosing ibis London Blackfriars. We look forward to welcoming you back on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Chi Y. Thank you for your fantastic review! We are thrilled to hear that you had such a great stay with us. It's wonderful to know that you found our air conditioning system effective and comfortable, especially after your experience at another hotel. We understand how important a cool and comfortable room can be, particularly during warmer days in London. Your kind words and thumbs up mean a lot to the team, and we are delighted that we could provide the experience you were looking for. We look forward to welcoming you back to ibis London Blackfriars on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager