Dear Manuel, Muito obrigado pelo seu comentário. Fico muito feliz por saber que teve uma estadia confortável connosco. Mesmo numa mensagem tão breve, é ótimo saber que a sua experiência foi positiva e que tudo correu bem durante a sua visita. Obrigado por nos ter escolhido durante a sua passagem por Londres. Esperamos ter o prazer de o receber novamente muito em breve. Com os melhores cumprimentos, Dylan Ziouche Assistant General Manager

Dear Lucie, Thank you for your review. I'm really pleased to hear that you had a comfortable stay with us. It’s lovely to know that you enjoyed the look and feel of the hotel and that both your room and the communal areas helped make your stay a pleasant one. Sometimes it's the simple things, a comfortable room, a welcoming atmosphere, and a place where you can relax after a busy day, that make all the difference. I'm glad we were able to provide that for you. Thank you for choosing to stay with us. We hope to welcome you back again soon on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear P., Thank you for your lovely review. I'm so pleased to hear that our location worked well for your stay and made it easy for you to get around London. One of the things I love most about our hotel is how well connected it is, so it's great to know you found it convenient too. What really made me smile was your comment about the team. Being helpful is something we pride ourselves on, and it's wonderful to know that our staff made a difference to your experience. Thank you for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Maloshree, Thank you for your review. I'm really pleased to hear that you had a comfortable stay and that our team helped make you feel welcome. Reading comments about friendly, accommodating staff always makes me smile, as looking after our guests is what we enjoy most. Thank you as well for your helpful feedback. I completely understand your comments regarding the towels and the dining options. Small details like these can make a difference to the overall experience, and I appreciate you taking the time to share your suggestions with us. It's lovely to hear that, aside from those points, everything else was perfect. Thank you for choosing to stay with us, and we hope to welcome you back again on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Jochen, Thank you for your review. I'm delighted to hear that you enjoyed your stay with us. Knowing that our team was able to assist whenever needed and that you found everyone friendly and professional means a great deal to us. It's also wonderful to know that our location worked well for your visit. We always want our guests to feel welcome, comfortable, and well looked after, so your kind words are truly appreciated. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back again very soon. Kind regards, Dylan Ziouche Assistant General Manager

Adrian, Thank you for your review. I'm pleased to hear that, after raising your concerns, our team was able to move you to another room that better suited your expectations. That said, I'm sorry that the original City View room did not live up to what you were hoping for. I completely understand your disappointment if the room and the window felt smaller than expected, especially when you had specifically chosen that room type for the view. I appreciate you taking the time to share your feedback. Comments like yours help us better understand how guests experience our rooms and how we can set clearer expectations. Thank you for staying with us, and we hope to have the opportunity to welcome you back on a future visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Dennis, Thank you for your review. I'm so pleased to hear that our team helped make your stay a positive one. It's always wonderful to read comments about our staff, and I'm delighted that both our reception and restaurant teams made you feel welcome and well looked after throughout your visit. Thank you for choosing to stay with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again very soon. Kind regards, Dylan Ziouche Assistant General Manager

Dear Vicky, Thank you for your lovely review. I'm so pleased to hear that you had a comfortable stay and enjoyed your time in London. Knowing that you appreciated our location, the breakfast, and the peace and quiet of the room is wonderful to hear. I was especially happy to read your comment about the soundproofing. Being able to relax and get a good night's sleep in the middle of a busy city can make all the difference, and I'm glad we were able to provide that for you. Thank you for choosing to stay with us. We hope to welcome you back again soon for another great stay in London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Alistair, Thank you for your review. I'm pleased to hear that you enjoyed your stay with us and that our location worked well for your visit. It's also lovely to know that the team helped make your experience a positive one with their friendly service. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back the next time you're in London. Kind regards, Dylan Ziouche Assistant General Manager

Suzel, Thank you for your review. I'm really sorry to hear that the noise levels affected your stay. Not being able to relax or enjoy a good night's sleep because of sounds from neighbouring rooms, corridors, and building services must have been frustrating, and I completely understand your disappointment. I was also sorry to read about the experience with the lifts. Having to wait several times for full lifts and eventually take the stairs is certainly not ideal, especially when you're simply trying to get around the hotel. That said, I truly appreciate your kind words about the team. It means a lot to know that, despite these challenges, our staff helped make a positive impression during your stay. Thank you for taking the time to share your honest feedback. Comments like yours help us understand where we need to improve, and we genuinely appreciate it. Kind regards, Dylan Ziouche Assistant General Manager

Dear Mate, Thank you for your review. I'm pleased to hear that you enjoyed our location and found the beds comfortable. After a busy day in London, a good night's sleep can make all the difference, so it's great to know that part of your stay was a positive one. That said, I'm sorry to hear that the check-in process felt slow. I completely understand how frustrating it can be to wait when arriving at the hotel, especially after travelling. I also appreciate your comments regarding the lack of a dedicated line for members. We are currently working on this to increase the smoothness of the check-in process. Thank you for taking the time to share your feedback. We truly value it, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Dylan Ziouche Assistant General Manager

Dear S., Thank you so much for this lovely review. Reading your comments genuinely made me smile. There's no better compliment than hearing from a returning guest who keeps choosing us whenever they're in London. It sounds like you've really discovered the best of the area, from the South Bank and St Paul's to the river taxis, galleries, and live events. One of the things I love most about our location is exactly what you mentioned: being close to so much, while still offering a peaceful place to relax at the end of the day. Thank you as well for your kind words about the hotel. Knowing that we've become your go-to place to stay in London means a great deal to all of us. We truly appreciate your loyalty and can't wait to welcome you back on your next visit. Kind regards, Dylan Ziouche Assistant General Manager

Dear Paul, Thank you for your review. I'm really pleased to hear that you enjoyed your stay with us while visiting London for work. Sometimes all you need is a clean, comfortable hotel, a good breakfast to start the day, and a friendly team around you, so it's lovely to know we delivered on those things. Thank you for taking the time to share your experience. We truly appreciate your kind words and hope to welcome you back the next time your travels bring you to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Jerome, Thank you for your feedback. I'm sorry to hear that your stay did not leave a positive impression. We understand that hotel design and décor are very much a matter of personal taste, and I'm disappointed that you found the atmosphere and style of the hotel did not meet your expectations. I was also sorry to read your comments regarding the walk from the nearest Tube station, particularly when travelling with luggage. We appreciate that convenience is an important part of any stay. Thank you for taking the time to share your thoughts. Honest feedback, whether positive or negative, helps us better understand our guests' experiences. Kind regards, Dylan Ziouche Assistant General Manager

Dear Liam, Thank you so much for this wonderful review. Reading your comments genuinely made me smile. There’s nothing better than arriving at a hotel and immediately feeling welcome, so I’m delighted that our team helped start your stay on the right note. It's lovely to hear that your room was exactly what you were looking for and that you found it clean, comfortable, and well prepared for your arrival. I'm also really pleased that you enjoyed your time at Charlie’s Corner. Knowing that you appreciated both the food and the value, as well as having plenty of choice from the drinks menu, is fantastic to hear. Thank you for taking the time to share your experience. It was a pleasure to have you stay with us, and we hope to welcome you back again very soon. Kind regards, Dylan Ziouche Assistant General Manager

Dear Medwell, Thank you for your lovely review. I'm so pleased to hear that you had such an enjoyable stay with us. It’s great to know that you found the room comfortable and quiet, and that you were able to get a good night's sleep after a day exploring London. I also really appreciate your balanced feedback. While I'm glad the room met your expectations overall, I understand your comments about the furnishings and how they impacted the feeling of space in the room. Thank you for sharing that with us. What made me smile most was reading your comments about breakfast. Our team works hard to offer a wide variety of options, so it's wonderful to know that it helped start your day on the right note. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to London. Kind regards, Dylan Ziouche Assistant General Manager

Dear Kara, Thank you so much for this lovely review. Reading comments like yours is exactly what hospitality is all about. I'm delighted to hear that you had such a comfortable stay and that you were able to enjoy peaceful nights and get a great night's sleep. What makes me happiest is your kind recognition of the team. A special thank you for mentioning Maria. I'll make sure your lovely comments are shared with her personally. Knowing that she helped make your stay even more enjoyable will mean a great deal to her. It's also wonderful to hear that you enjoyed the restaurant and bar, and that the team there looked after you so well throughout your stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your recommendation and hope to welcome you back very soon. Kind regards, Dylan Ziouche Assistant General Manager