ibis budget London Whitechapel - Brick Lane 2 stars

TripAdvisor rating 4.0/5 4,162 reviews
ibis budget London Whitechapel - Brick Lane
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Room 1

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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Central location, with plenty of nearby transport links

  • 5 minute walk to Aldgate East and Whitechapel tube station

  • Unlimited continental buffet breakfast available

  • Old Spitalfields Market is just a ten minute walk away

  • Plenty of restaurants and bars located nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG
london
united kingdom

Tel: +442076554620

Fax: (+44)2076554621

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON MOSQUE :   25,205,254 London Mosque

  • IBIS BUDGET LONDON WHITECHAPEL :   District H&C Whitechapel

  • By plane

    GATWICK AIRPORT At 55km / 34 miles

  • By plane

    HEATHROW AIRPORT At 40km / 24.85 miles

  • By plane

    HEATHROW AIRPORT At 35km / 21.75 miles

  • By plane

    LONDON CITY AIRPORT At 9km / 5.59 miles

  • By plane

    STANSTED AIRPORT At 55km / 34.18 miles

  • By train

    ALDGATE EAST At 1km / 0.62 miles

  • By train

    LIVERPOOL STREET At 2km / 1.24 miles

  • By train

    LIVERPOOL STREET At 1.5km / 0.93 miles

  • By train

    SAINT PANCRAS INTL At 5km / 3.11 miles

  • By train

    VICTORIA STATION At 8km / 4.97 miles

  • By train

    WHITECHAPEL At 1km / 0.62 miles

GPS :51.517576, -0.06486

Our accommodations

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Multimedia hub

TWIN NEST - room with twin beds

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Multimedia hub

TRIPLE NEST - room with a large bed and a pull down single

  • Max. number of persons: 3
  • Area: From 12
  • Wireless internet in your room
  • Multimedia hub

Classic Room with a large bed for 1 or 2 guests

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Multimedia hub

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Multimedia hub

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Area: From 12
  • Wireless internet in your room
  • Multimedia hub

Accessible Twin - Room with twin beds

  • Max. number of persons: 2
  • Area: From 19

Our guest reviews for
ibis budget London Whitechapel - Brick Lane

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

17,913 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,162 reviews

useless check in / bad breakfast

TripAdvisor rating 4.0/5

jrichards2020 Friends getaway - 21/01/2020 TripAdvisor review

Express checkin and checkout was used for the hotel. according to their system, the keys were ready and can be collected without waiting on arrival. On arrival, there were a group of 6 people in front of us at the tabletennis table where check in was dealt with, this took over 15 minutes. The group were all dealt with one by one. As we (group of 5) got to be checked in, the worker typed in the booking code and had all 5 of us in the system. Again, each of us were dealt with one by one, after calling out the persons name, he checked if express checkout was activated, left through through a door and came back 3-5 minutes later with a key. this way the total check in time took over 45 minutes! about the same time as it took us from heathrow to the hotel. Once we got to the sixth floor, we found one of the keys was not working. After heading back down to the reception, the person who checked us in said he knew it would not work, that is the broken key. breakfast was a waste of money. there were cut up french stick, small croissants, cheese and ham, musli and some small cupcakes. The hot water for the tea on one of the coffee machines looked like a black coffee. At least Travellodge has a full English breakfast - which you would at least expect from a hotel in the UK. Many pubs had a full english breakfast for about the same price paid in the hotel, thanks for nothing. The rooms were what you can expect from an Ibis budget, simple and reasonable. when asleep we were not waken by nearby traffic allthough near a hospital with some abulance sirens now and then outside. As an idea, it would be nice if the shower door was on the other side as the water would not run out through the opening/handle and onto the floor in front of the shower. there were no toilet brushes which might be embarrassing for some. it was a bit wierd to have a sign in the room telling you about only changing towles on the floor and donating to local farmers if they are not swapped. the towles were hung up on the shower door to be "not on the floor", yet they were changed anyway.

Mostly OK

Customer review rating 4.2/5

S F. Solo - 16/01/2020 Confirmed reviews ALL

Reception was very understaffed, always a queue to speak to anyone. Breakfast was restricted to one coffee machine, again, always a queue to use it. There were two other machines which were not switched on. A little more variety at breakfast would have been good, e.g. only fruit was apples.

The staff is really helpful, smiley and you make yourself really comfortable.. :)

Customer review rating 4.2/5

J.k.r Solo - 16/01/2020 Confirmed reviews ALL

The room was okay, the coffee machine was free it is really nice :)) Thank you..

Dear Aydin, It is a pleasure to read your comment. We work continously to improve the quality of our services and your comment is a motivation for us. We look forward for your next stay with us. Until then, receive our kind regards, Daniela - Receptionist

Central London within walking distance of many attractions

Customer review rating 4.2/5

Simon P. Families - 15/01/2020 Confirmed reviews ALL

The rooms are comfortable but simple, great as it’s just a base to see London, the staff were very pleasant and helpful, but not invasive. I would definitely recommend having the breakfast, which was filling and offered plenty of choice. Really great value for money.

Dear SIMON, We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to see you soon, Azahara - Reception.

Inconsistency in staff attitude

TripAdvisor rating 4.0/5

julie_fr2017 Business - 14/01/2020 TripAdvisor review

I often stay at the ibis budget London Whitechapel - Brick Lane when I am in town for work and I typically find the hotel is good value for money. During my last stay I was extremely disappointed by the attitude of the staff member at reception who categorically refused to lend me a hairdryer as I didn't have a £10 note on me for the deposit. Working in the hospitality sector myself I understand there are processes to be followed but he clearly did not want to find a solution to help me not to go to my meeting in the cold with my hair soaking wet. Thankfully he was busy when I came back to reception 5 minutes later to do my checking and one of his colleague spontaneously offer me a hairdryer when she saw me. I didn't get her name but thanks for saving me from catching a pretty bad cold!

Great value... clean rooms and helpful staff

Customer review rating 4.2/5

Miriam F. Couples - 13/01/2020 Confirmed reviews ALL

Would recommend for cheap and cheerful place to stay..... rooms are basic, but completely functional.... bathrooms are not sound proof if this is important for you. Really clean, helpful staff... will stay again

Dear Ms. Miriam, Greetings from the IBIS BUDGET hotel in Whitechapel, London. On behalf of our team, thank you for taking a few moments to comment on your recent stay with us - we were very happy to see that you had a good time and especially liked the friendly approach of our staff. We certainly hope to see you here again in the future and wish you all the best until then! Looking forward to see you soon. Azahara - Reception.

Does what it says on the tin

Customer review rating 4.2/5

Lmr Solo - 13/01/2020 Confirmed reviews ALL

Basic but clean and spacious room. Good price. Very friendly and helpful staff.

Dear Louise Greetings from the IBIS Hotel Whitechapel team! We were very happy to read your kind review. Our team always makes the best effort to show our guests a good time and positive feedback like yours is what motivates us to keep going. On behalf of the entire team, wishing you all the best and looking forward to welcoming you again soon Kind thanks Alexei

Mr James F.

Customer review rating 4.2/5

Jim F. Business - 13/01/2020 Confirmed reviews ALL

My experience whilst staying at The Ibis Budget in Whitechapel continues to be very, very satisfactory.

Hello Mr. F. A pleasure to welcome you as always. We hope you will stay with us for many more years to come and look forward to it. Please let us know if there is anything else we may do to make your time with us even more comfortable! With kind thanks and best regards Alexei

great lovely compact rooms

Customer review rating 4.2/5

Julie D. Families - 13/01/2020 Confirmed reviews ALL

We had 2 rooms my room was great, but the shower in my daughters room did not work properly. The water pressure was very low and the temperature was very hard to control it came out very hot or very cold. Room numbers 424 and 426. 424 was the one with the offending shower.

Dear Mrs D. Greetings from Hotel IBIS in Whitechapel, London and many thanks for taking the time to comment on your recent stay with us. We apologize for the situation with the shower. Please inform us next time in case you encounter any similar difficulties so that our maintenance team may examine the issue. We do hope that your stay was otherwise enjoyable and hope to welcome you again in the future. Until then, wishing you and your family all the best! Kind thanks Alexei

Inconsistency in staff attitude

Customer review rating 4.2/5

Julie Business - 13/01/2020 Confirmed reviews ALL

I often stay at this hotel when I'm in town for work and I typically find it is quite good value for money. However I was extremely disappointed last week when I went to reception first thing in the morning, with my hair soaking wet and the man at reception refused to lend me a hairdryer as I didn't have a £10 note on me for the deposit. Working in the hospitality sector myself, I understand there are processes to be followed but he was obviously not willing to help me find a solution. Thankfully he was busy with a customer when I came back 5 minutes later to do my check out and his colleague saved the day by spontaneously offering me a hairdryer. I didn't get her name but she probably saved me from getting a pretty bad cold!

Fulfilling

Customer review rating 4.2/5

Qasim A. S. Business - 12/01/2020 Confirmed reviews ALL

It was exactly what I expected at that price

Dear Messrs M. and Al S. Greetings from the IBIS hotel in Whitechapel. Thank you very much for taking the time to write a few words about your recent stay with us. We certainly hope to see you again in the future and until then, wish you all the best! Many thanks and best regards Alexei

Good overall.

Customer review rating 4.2/5

Anonymous Solo - 12/01/2020 Confirmed reviews ALL

The room was clean but rather small with small shower cubicle. Breakfast was the same everyday.

Dear Mr. I. Thank you for taking the time to comment on your recent stay here at the IBIS hotel in Whitechapel, London. We were happy to see that you were satisfied and hope to see you again soon. Wishing you all the best Kind thanks Alexei

Good sleep, room had everything we needed

Customer review rating 4.2/5

Hannah Couples - 12/01/2020 Confirmed reviews ALL

Toilet kept making a noise after flushing - this was a bit of an issue as it happened just before we went to bed and lasted about an hour, but other than that we were very satisfied with the room

Dear Hannah Greetings from the IBIS hotel in Whitechapel, London. Many thanks for taking a few moments to comment on your recent stay. We were happy to see that you had a good time with us. We also would like to apologize about the noise issue you had encountered - this seems to be an unusual event - please always feel free to address our staff if you encounter any similar issues next time. Wishing you all the best and looking forward to welcoming you again! Kind thanks Alexei

Excellent

Customer review rating 4.2/5

F. H. Families - 12/01/2020 Confirmed reviews ALL

Fantastic welcoming staff Brilliant breakfast Great location for exploring

Dear Ms. H. Greetings from the IBIS hotel in Whitechapel, London. Thank you very much for taking the time to comment on your recent stay with us - we were very happy to see that you had liked our hotel. Our staff and breakfast team is always motivated by kind words like yours. We certainly look forward to welcoming you again in the future and wish you all the best in the new year! Kind thanks Alexei

Great little stay

Customer review rating 4.2/5

L M. Couples - 12/01/2020 Confirmed reviews ALL

Great base, had all we needed in the room, great breakfast

Dear Ms. m. Thank you very much for taking a few moments to comment on your recent stay with us here at Hotel IBIS in Whitechapel, London. All of us here aim to give our guests the best time possible and it is always a pleasure to read comments like yours. Thank you for your kind words! Please feel free always to let us know if there is anything else we may do to make your next stay even more enjoyable. Until then, best wishes on behalf of our entire team Kind thanks Alexei

satisfactory

Customer review rating 4.2/5

Monica Friends - 07/01/2020 Confirmed reviews ALL

Everything was ok. Hotel staff was friendly and always available when asking for suggestions.

Dear Monica, Thank you for taking the time to write about your experience regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela - receptionist

Very nice budget friendly option

Customer review rating 4.2/5

Christine Families - 06/01/2020 Confirmed reviews ALL

We had a great time at the hotel. We loved it that we could have supper in the breakfast area - it suited us as a young family. Handy to have a busstop right in front of the hotel. Thanks for a great stay.

Dear Mrs E. Many warm greetings from the team of Hotel IBIS Whitechapel here in London. On behalf of everyone, thank you for taking a few moments to comment on your recent stay with us. We truly strive to provide our guests with the best experience possible and kin words like yours are always a source of motivation. It certainly was a pleasure to accommodate you and your family. FYI, while it is true that we do not have tea kettles in the bedrooms owing to the budget standard, hot water is available 24/7 (free of charge, naturally) from the coffee machines in the breakfast area. Once again, many thanks - hoping to welcome you again very soon and wishing you all the best for the new year! Many kind thanks Alexei

Great Value for Money

Customer review rating 4.2/5

Roberto Couples - 06/01/2020 Confirmed reviews ALL

Great location close to two Tube stations ( Aldgate and Whitechapel), many restaurants and coffee shopping around. Very close to brick lane and all shops there. Basic hotel but it mets the expectations. Room clean and available when we got there. All staff very helpful and welcoming.

Dear Roberto Greetings from Hotel IBIS here in Whitechapel, London. We would like to thank you for your kind words regarding your recent stay with us. Our team always strives to provide our guests with the best possible experience and it is always motivating to read positive feedback, which is what keeps our staff in high spirits! We were also sorry that your checkout experience was not entirely up to expectations - please let us know if there is anything specific that we could do to improve and it would be our pleasure. On behalf of the team, wish you a lovely rest of the week and all the best to you and yours in the new year. Kind thanks Alexei

Good budget hotel, clean room, friendly staff.

Customer review rating 4.2/5

G R. Families - 06/01/2020 Confirmed reviews ALL

Bedrooms are small but not surprised by this as I have stayed in other Ibis Budgets. Great for a short stay when all you want is a clean place to stay. Breakfast was reasonable and staff helpful and friendly.

Dear Ms R. Greetings from the team of Hotel IBIS in Whitechapel. We very much appreciate your comments regarding your stay with us. It always motivates and encourages us to receive positive feedback - many thanks! Perhaps there is something we could do to make your next stay with us even more enjoyable - please feel free to talk to us anytime. Thank you again for sharing your experience and please accept our best wishes for the new year. Kind thanks Alexei

Just right

Customer review rating 4.2/5

Barbara H. Couples - 06/01/2020 Confirmed reviews ALL

All we needed with no frills. Very well thought out and right next to the bus stop@

Dear Mr and Mrs H. On behalf of the entire team, thank you for taking the time to write a few words about your recent stay with us here at the Hotel IBIS in Whitechapel, London. We very much appreciate the feedback and were happy to see that you had a great time with us. Do please let us know if there is anything we can do to make your next stay even more enjoyable. Looking forward to seeing you again and until then, wishing you and yours all the best in the new year! Kind thanks Alexei
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