ibis budget London Whitechapel - Brick Lane 2 stars

Customer review rating (ALL Rating) 4.1/5 3,249 reviews

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Description

Hotel extras

  • Prime Location Near Iconic Landmarks

  • Affordable Comfort Without Compromise

  • Green Key Certificate

  • Vibrant Neighbourhood with Local Culture

  • Reliable High-Speed Wi-Fi & 24/7 Support

Our accommodation(s)

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG LONDON
United Kingdom

GPS:51.517576, -0.06486

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,249 reviews

Customer review rating 0.5/5

Vidyasagar V. Families - Confirmed reviews ALL

Dear Accor Customer Relations Team, I am writing to express my disappointment regarding the lack of a proper response to my previous customer care complaint. Despite clearly explaining the issue with my 7-day prepaid booking and the unsuitable accommodation provided for 2 adults and 1 child, I have not received a satisfactory resolution. I was forced to check out after the first day due to the room being inappropriate for my family, yet no refund, room change, or alternative arrangement was offered. Additionally, after spending nearly two hours speaking with customer care and escalating the matter to hotel management, I still have not received a meaningful response addressing my concerns. This level of service is extremely disappointing and does not reflect the standards expected from the Accor group. I kindly request a formal review of my case and a clear written response explaining: * Why the room provided did not match the booking suitability. * Why no alternative accommodation or upgrade was offered. I expect a prompt and fair resolution to this matter. Best regards, Sagar

Dear Vidyasagar, Thanks for your valuable feedback, we send a personal email to discuss further in detail. Sorry for the inconvenience held. Thanks & Regards, Chaitanya, Team Leader.

Customer review rating 4.0/5

Lieve N. Business - Confirmed reviews ALL

Perfect location, very helpful staff, hot showers and nice coffee at breakfast time. Room was cleaned spontaneously. 2 tube stations near and many budget options to eat around the hotel.

Dear Lieve, Thank you for sharing your positive feedback regarding your stay with us. We are delighted to hear that you found our location convenient and attentive staff are friendly. Hope to welcome you again. Warm regards, Vivian Reception Team Member IBIS Budget Whitechapel

Customer review rating 4.5/5

Naveen K. Couples - Confirmed reviews ALL

The Hotel is well located. Staff is very courteous. Rooms are very neat and clean.

Dear Naveen K., Thank you for your kind words regarding our location, staff, and cleanliness. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We hope to welcome you again soon. Regards, Yasin Team Leader, ibis budget London Whitechapel - Brick Lane

Customer review rating 3.5/5

Stephen R. Couples - Confirmed reviews ALL

Seemed a lot like staying in a hostel, but staff very friendly, rooms clean but very, very basic. Toilet squeaked when neighbour (!) used theirs with no separate toilet/shower room (so you had to shower in the room). Pillows very small, no carpet so lots of room noise. Great location and quite inexpensive. Lovely shared space on the first floor with meals offered and general lounge area.

Dear Mr R., Thank you for your valuable feedback. We are pleased that you appreciated our friendly staff, cleanliness, location, and shared lounge area. We sincerely apologise for the inconvenience caused by the room facilities and noise, and your comments will be reviewed to improve our guest experience. We hope to welcome you again at Ibis Budget London Whitechapel - Brick Lane. Kind regards, Ibrahim Front Office Team Member Ibis Budget London Whitechapel – Brick Lane

Customer review rating 4.0/5

Fernanda S. M. Solo - Confirmed reviews ALL

Well located, and the hotel has everything you need

Dear Ms S. m., Thank you for your kind feedback. We are delighted to hear that you found our location convenient and that the hotel had everything you needed for a comfortable stay. Your positive comments are greatly appreciated, and we hope to welcome you again soon at Ibis Budget London Whitechapel - Brick Lane. Kind regards, Ibrahim Front Office Team Member Ibis Budget London Whitechapel – Brick Lane

Other web-users rate our hotel

  • 1,217 reviews 9.3/10 Location
  • 1,632 reviews 6/10 Room
  • 1,226 reviews 8.3/10 Service
  • 23 reviews 9.1/10 WiFi
  • 837 reviews 7.8/10 Cleanliness
  • 658 reviews 6.2/10 Breakfast
  • 497 reviews 8.1/10 Value
  • 6 reviews 5/10 Bar

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