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ibis budget London Whitechapel - Brick Lane 2 stars

TripAdvisor rating 4.0/5 4,165 reviews
ibis budget London Whitechapel - Brick Lane
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  • I cannot use my points

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Hotel extras

  • Central location, with plenty of nearby transport links

  • 5 minute walk to Aldgate East and Whitechapel tube station

  • Unlimited continental buffet breakfast available

  • Old Spitalfields Market is just a ten minute walk away

  • Plenty of restaurants and bars located nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG
london
united kingdom

Tel: +442076554620

Fax: (+44)2076554621

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON MOSQUE :   25,205,254 London Mosque

  • IBIS BUDGET LONDON WHITECHAPEL :   District H&C Whitechapel

  • By plane

    GATWICK AIRPORT At 55km / 34 miles

  • By plane

    HEATHROW AIRPORT At 40km / 24.85 miles

  • By plane

    HEATHROW AIRPORT At 35km / 21.75 miles

  • By plane

    LONDON CITY AIRPORT At 9km / 5.59 miles

  • By plane

    STANSTED AIRPORT At 55km / 34.18 miles

  • By train

    ALDGATE EAST At 1km / 0.62 miles

  • By train

    LIVERPOOL STREET At 2km / 1.24 miles

  • By train

    LIVERPOOL STREET At 1.5km / 0.93 miles

  • By train

    SAINT PANCRAS INTL At 5km / 3.11 miles

  • By train

    VICTORIA STATION At 8km / 4.97 miles

  • By train

    WHITECHAPEL At 1km / 0.62 miles

GPS :51.517576, -0.06486

Our accommodations

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TWIN NEST - room with twin beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TRIPLE NEST - room with a large bed and a pull down single

  • Max. number of persons: 3
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

Classic Room with a large bed for 1 or 2 guests

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

Accessible Twin - Room with twin beds

  • Max. number of persons: 2
  • Area: From 19m²

Our guest reviews for
ibis budget London Whitechapel - Brick Lane

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

17,954 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,165 reviews

Convienient

Customer review rating 4.2/5

H Families - 21/01/2020 Confirmed reviews ALL

Location in interesting area with good connections to London sightseeing, lot's of restaurant nearby. Hotel would benefit from bit more care. Price for triple room was a very good deal.

useless check in / bad breakfast

TripAdvisor rating 4.0/5

jrichards2020 Friends getaway - 21/01/2020 TripAdvisor review

Express checkin and checkout was used for the hotel. according to their system, the keys were ready and can be collected without waiting on arrival. On arrival, there were a group of 6 people in front of us at the tabletennis table where check in was dealt with, this took over 15 minutes. The group were all dealt with one by one. As we (group of 5) got to be checked in, the worker typed in the booking code and had all 5 of us in the system. Again, each of us were dealt with one by one, after calling out the persons name, he checked if express checkout was activated, left through through a door and came back 3-5 minutes later with a key. this way the total check in time took over 45 minutes! about the same time as it took us from heathrow to the hotel. Once we got to the sixth floor, we found one of the keys was not working. After heading back down to the reception, the person who checked us in said he knew it would not work, that is the broken key. breakfast was a waste of money. there were cut up french stick, small croissants, cheese and ham, musli and some small cupcakes. The hot water for the tea on one of the coffee machines looked like a black coffee. At least Travellodge has a full English breakfast - which you would at least expect from a hotel in the UK. Many pubs had a full english breakfast for about the same price paid in the hotel, thanks for nothing. The rooms were what you can expect from an Ibis budget, simple and reasonable. when asleep we were not waken by nearby traffic allthough near a hospital with some abulance sirens now and then outside. As an idea, it would be nice if the shower door was on the other side as the water would not run out through the opening/handle and onto the floor in front of the shower. there were no toilet brushes which might be embarrassing for some. it was a bit wierd to have a sign in the room telling you about only changing towles on the floor and donating to local farmers if they are not swapped. the towles were hung up on the shower door to be "not on the floor", yet they were changed anyway.

Good Stay

Customer review rating 4.2/5

Claudia Friends - 20/01/2020 Confirmed reviews ALL

Had a good stay. 6 of us needed a last minute hotel room and we were able to get 2 within a matter of minutes for that same night and we were also able to get 2 rooms right beside eachother. They were also very accommodating and helpful with any questions we had.

Hello Claudia Greetings from the IBIS Hotel team in Whitechapel, London. We really appreciate your kind feedback on your recent stay and are very glad that you and your friends had a great time here. We are always glad to accommodate in any way we can. It's always a pleasure to have fun people like your group stay with us and we do hope that you will visit us again next time you are in London. Just FYI, we recommend booking rooms in advance if possible, as there are some nights on which we are fully booked - plus you will usually get more attractive prices. All the best and kind thanks! Alexei

Chilly room with malfunctioning aircon

Customer review rating 4.2/5

Alistair D. Business - 20/01/2020 Confirmed reviews ALL

After I was moved to a room in which the aircon worked, I was comfortable. But I received no refund for shivering for three nights. Good points: the lounge area next to reception is open 24 hours and allows visitors to help themselves to tea and coffee. Unlike my room, this area was warm.

Amazed for a Budget Hotel

Customer review rating 4.2/5

Alex Couples - 18/01/2020 Confirmed reviews ALL

Staff friendly & very keen to help. Room small as expected for budget Hotel but adequate. Bed very comfortable & room quiet. Please can we have hard boiled eggs at breakfast - I need my Zinc!

Dear Mr. Daniel, It is a pleasure to read your comment. We appreciate your kind words regarding our staff attitude. We take into consideration your suggestion about breakfast. We'll see how we can add the items you requested. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela-reception

Positive experience - located close to an underground station and most of the staff were kind and helpful.

Customer review rating 4.2/5

Anonymous Solo - 18/01/2020 Confirmed reviews ALL

Generally satisfied, hotel is in a relatively good location, literally five minutes walk from the underground station. Directly connected via the tube to the Westminster. Breakfast is fine and most of the staff were very friendly and helpful.

Impossible to change minor booking mistake

Customer review rating 4.2/5

Thomas R. Business - 18/01/2020 Confirmed reviews ALL

By mistake, I ordered a triple room, but put only two adults on the booking. I realised the mistake shortly after booking and called the reservation line to have a third person added to the booking, which was already for a triple room. It was almost impossible to convince you to anything about it because, as you continuosly pointed out, my booking was non-refundable. That is correct, but in this case, I only wanted to change a minor mistake, and I was even willing to pay for that. It took me at least five calls to accomplish, and that is bad customer service which makes it very unlikely that I will stay at the hotel again.

Hi Mr R., Thanks for sharing your feedback with us. It is always important for us to know how our guests experienced their stay and through all aspects. I personally investigated to know what happened when you tried to modify your booking. It is true that a prepaid booking cannot be amended, but add a third person should not have been that much of a trouble. I am truly sorry to hear that it took you 5 call to finalizing your booking. However, I believe that you may have called the reservation center instead of our hotel. I actually do remember your issue as I am the person who solved it. The reservation center called us to transfer your call and I am the one who picked up. I understand how frustrating it can be not to be able to make a minor modification to your booking. But I also think that you are rating more the reservation center efficiency than your stay at our hotel. We would have liked to have your impressions about your actual experience in Ibis Budget Whitechapel. Next time, for any booking modification concerning our hotel, please contact us to: H8… We will be able to sort out your issues in a personal, quick and efficient way. We hope that we will be given a chance to provide you a better customer service by seeing you again for a future stay ! Kind Regards, Lea, hotel shift leader

Mostly OK

Customer review rating 4.2/5

S F. Solo - 16/01/2020 Confirmed reviews ALL

Reception was very understaffed, always a queue to speak to anyone. Breakfast was restricted to one coffee machine, again, always a queue to use it. There were two other machines which were not switched on. A little more variety at breakfast would have been good, e.g. only fruit was apples.

The staff is really helpful, smiley and you make yourself really comfortable.. :)

Customer review rating 4.2/5

J.k.r Solo - 16/01/2020 Confirmed reviews ALL

The room was okay, the coffee machine was free it is really nice :)) Thank you..

Dear Aydin, It is a pleasure to read your comment. We work continously to improve the quality of our services and your comment is a motivation for us. We look forward for your next stay with us. Until then, receive our kind regards, Daniela - Receptionist

Central London within walking distance of many attractions

Customer review rating 4.2/5

Simon P. Families - 15/01/2020 Confirmed reviews ALL

The rooms are comfortable but simple, great as it’s just a base to see London, the staff were very pleasant and helpful, but not invasive. I would definitely recommend having the breakfast, which was filling and offered plenty of choice. Really great value for money.

Dear SIMON, We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to see you soon, Azahara - Reception.

Inconsistency in staff attitude

TripAdvisor rating 4.0/5

julie_fr2017 Business - 14/01/2020 TripAdvisor review

I often stay at the ibis budget London Whitechapel - Brick Lane when I am in town for work and I typically find the hotel is good value for money. During my last stay I was extremely disappointed by the attitude of the staff member at reception who categorically refused to lend me a hairdryer as I didn't have a £10 note on me for the deposit. Working in the hospitality sector myself I understand there are processes to be followed but he clearly did not want to find a solution to help me not to go to my meeting in the cold with my hair soaking wet. Thankfully he was busy when I came back to reception 5 minutes later to do my checking and one of his colleague spontaneously offer me a hairdryer when she saw me. I didn't get her name but thanks for saving me from catching a pretty bad cold!

Great value... clean rooms and helpful staff

Customer review rating 4.2/5

Miriam F. Couples - 13/01/2020 Confirmed reviews ALL

Would recommend for cheap and cheerful place to stay..... rooms are basic, but completely functional.... bathrooms are not sound proof if this is important for you. Really clean, helpful staff... will stay again

Dear Ms. Miriam, Greetings from the IBIS BUDGET hotel in Whitechapel, London. On behalf of our team, thank you for taking a few moments to comment on your recent stay with us - we were very happy to see that you had a good time and especially liked the friendly approach of our staff. We certainly hope to see you here again in the future and wish you all the best until then! Looking forward to see you soon. Azahara - Reception.

Does what it says on the tin

Customer review rating 4.2/5

Lmr Solo - 13/01/2020 Confirmed reviews ALL

Basic but clean and spacious room. Good price. Very friendly and helpful staff.

Dear Louise Greetings from the IBIS Hotel Whitechapel team! We were very happy to read your kind review. Our team always makes the best effort to show our guests a good time and positive feedback like yours is what motivates us to keep going. On behalf of the entire team, wishing you all the best and looking forward to welcoming you again soon Kind thanks Alexei

Mr James F.

Customer review rating 4.2/5

Jim F. Business - 13/01/2020 Confirmed reviews ALL

My experience whilst staying at The Ibis Budget in Whitechapel continues to be very, very satisfactory.

Hello Mr. F. A pleasure to welcome you as always. We hope you will stay with us for many more years to come and look forward to it. Please let us know if there is anything else we may do to make your time with us even more comfortable! With kind thanks and best regards Alexei

great lovely compact rooms

Customer review rating 4.2/5

Julie D. Families - 13/01/2020 Confirmed reviews ALL

We had 2 rooms my room was great, but the shower in my daughters room did not work properly. The water pressure was very low and the temperature was very hard to control it came out very hot or very cold. Room numbers 424 and 426. 424 was the one with the offending shower.

Dear Mrs D. Greetings from Hotel IBIS in Whitechapel, London and many thanks for taking the time to comment on your recent stay with us. We apologize for the situation with the shower. Please inform us next time in case you encounter any similar difficulties so that our maintenance team may examine the issue. We do hope that your stay was otherwise enjoyable and hope to welcome you again in the future. Until then, wishing you and your family all the best! Kind thanks Alexei

Inconsistency in staff attitude

Customer review rating 4.2/5

Julie Business - 13/01/2020 Confirmed reviews ALL

I often stay at this hotel when I'm in town for work and I typically find it is quite good value for money. However I was extremely disappointed last week when I went to reception first thing in the morning, with my hair soaking wet and the man at reception refused to lend me a hairdryer as I didn't have a £10 note on me for the deposit. Working in the hospitality sector myself, I understand there are processes to be followed but he was obviously not willing to help me find a solution. Thankfully he was busy with a customer when I came back 5 minutes later to do my check out and his colleague saved the day by spontaneously offering me a hairdryer. I didn't get her name but she probably saved me from getting a pretty bad cold!

Fulfilling

Customer review rating 4.2/5

Qasim A. S. Business - 12/01/2020 Confirmed reviews ALL

It was exactly what I expected at that price

Dear Messrs M. and Al S. Greetings from the IBIS hotel in Whitechapel. Thank you very much for taking the time to write a few words about your recent stay with us. We certainly hope to see you again in the future and until then, wish you all the best! Many thanks and best regards Alexei

Good overall.

Customer review rating 4.2/5

Anonymous Solo - 12/01/2020 Confirmed reviews ALL

The room was clean but rather small with small shower cubicle. Breakfast was the same everyday.

Dear Mr. I. Thank you for taking the time to comment on your recent stay here at the IBIS hotel in Whitechapel, London. We were happy to see that you were satisfied and hope to see you again soon. Wishing you all the best Kind thanks Alexei

Good sleep, room had everything we needed

Customer review rating 4.2/5

Hannah Couples - 12/01/2020 Confirmed reviews ALL

Toilet kept making a noise after flushing - this was a bit of an issue as it happened just before we went to bed and lasted about an hour, but other than that we were very satisfied with the room

Dear Hannah Greetings from the IBIS hotel in Whitechapel, London. Many thanks for taking a few moments to comment on your recent stay. We were happy to see that you had a good time with us. We also would like to apologize about the noise issue you had encountered - this seems to be an unusual event - please always feel free to address our staff if you encounter any similar issues next time. Wishing you all the best and looking forward to welcoming you again! Kind thanks Alexei

Excellent

Customer review rating 4.2/5

F. H. Families - 12/01/2020 Confirmed reviews ALL

Fantastic welcoming staff Brilliant breakfast Great location for exploring

Dear Ms. H. Greetings from the IBIS hotel in Whitechapel, London. Thank you very much for taking the time to comment on your recent stay with us - we were very happy to see that you had liked our hotel. Our staff and breakfast team is always motivated by kind words like yours. We certainly look forward to welcoming you again in the future and wish you all the best in the new year! Kind thanks Alexei
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