ibis budget London Whitechapel - Brick Lane 2 stars

Customer review rating (ALL Rating) 4.1/5 3,135 reviews

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Description

Hotel extras

  • Prime Location Near Iconic Landmarks

  • Affordable Comfort Without Compromise

  • Green Key Certificate

  • Vibrant Neighbourhood with Local Culture

  • Reliable High-Speed Wi-Fi & 24/7 Support

Our accommodation(s)

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG LONDON
United Kingdom

GPS:51.517576, -0.06486

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Because great days always start with a good breakfast. Should you prefer, you can now enjoy a take away breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,135 reviews

Customer review rating 5.0/5

Elena P. Families - Confirmed reviews ALL

The location is ok, the nests are nice and clean.

Dear Elena, Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us. It's great to know that you enjoyed your stay and that is comfortable. Your kind words truly motivate us to continue delivering best service. Hope to welcome you again in the future. Warm regards, Vivian Reception Team Member IBIS Budget Whitechapel

Customer review rating 4.5/5

Zoe B. Families - Confirmed reviews ALL

Very comfortable and quiet. Close to stations.

Dear Zoe B., Thank you for your feedback. We are pleased to hear that you found our hotel to be comfortable and quiet, as well as conveniently located near the stations. Your positive experience is greatly appreciated. Goodbye and best regards, David

Customer review rating 2.5/5

Harvey W. Business - Confirmed reviews ALL

Surprised there was no kettle and no way to turn lights off on A/C unit. - it was very bright. I covered with post its!

Dear Harvey, Thank you for taking the time to share your feedback following your stay at ibis budget London Whitechapel - Brick Lane. We’re sorry to hear that certain aspects of your stay did not meet your expectations. In particular, we apologise for the inconvenience caused by the lack of in-room kettle and the brightness of the A/C control lights. We understand how this can affect comfort, especially at night. We also appreciate your comments regarding the TV signal and WiFi speed, and these have been shared with the team for review. We would like to kindly mention that our reception is available 24/7, and our maintenance team is always on hand to assist with any technical issues when they are reported. We’re sorry if this was not clearly communicated or if it impacted your experience during your stay. Your feedback is very helpful and will be used to improve the guest experience moving forward. Thank you again for your comments and for staying with us. We hope we may have the opportunity to welcome you back in the future for a more comfortable stay. Thanks & Regards, Chaitanya, Team Leader

Customer review rating 5.0/5

Jane G. Families - Confirmed reviews ALL

Quiet room as requested. Close to the tube station.

Dear Jane G., Thank you for your lovely feedback. We are delighted to hear that you were very satisfied with your stay and that we were able to provide a quiet room as requested. It is also great to know that you appreciated our convenient location close to the tube station. We truly value your comments and hope to welcome you back again soon.😊 Best regards, Rina Front Office Team Member ibis budget London Whitechapel - Brick Lane

Customer review rating 1.5/5

Ankita R. Couples - Confirmed reviews ALL

Been to other ibis budget hotels but this one was particularly disappointing. The hallways were smelly. The sink water was draining really slow. The ac constantly blowing hot air. When complained to reception, the receptionist said that they have got several complaints but since the hotel manager does not work over the weekend so they can’t do anything about it. Will never go back there.

Dear Ankita, Thank you for taking the time to share your feedback following your stay at ibis budget London Whitechapel - Brick Lane. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the smell in the corridors, the issue with the sink, and the air conditioning during your stay. At the time, the system was set to winter mode due to weather conditions, but we understand this still affected your comfort. We are also sorry for any misunderstanding regarding the conversation with our team. This was not intended to come across in the way you felt, and we will address this internally to ensure clearer and more helpful communication in the future. I have also sent you a personal email so we can discuss your experience further and follow up properly. Thank you again for your comments, they are very important to us. Best Regards, Chaitanya, Team Leader

Other web-users rate our hotel

  • 1,233 reviews 9.4/10 Location
  • 1,647 reviews 6/10 Room
  • 1,273 reviews 8.3/10 Service
  • 21 reviews 9.5/10 WiFi
  • 806 reviews 7.7/10 Cleanliness
  • 646 reviews 6.2/10 Breakfast
  • 512 reviews 8.2/10 Value

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