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ibis budget London Whitechapel - Brick Lane 2 stars

Customer review rating 4.2/5 18,219 reviews
ibis budget London Whitechapel - Brick Lane
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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Central location, with plenty of nearby transport links

  • 5 minute walk to Aldgate East and Whitechapel tube station

  • Unlimited continental buffet breakfast available

  • Old Spitalfields Market is just a ten minute walk away

  • Plenty of restaurants and bars located nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG
london
united kingdom

Tel: +442076554620

Fax: (+44)2076554621

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON MOSQUE :   25,205,254 London Mosque

  • IBIS BUDGET LONDON WHITECHAPEL :   District H&C Whitechapel

  • By plane

    GATWICK AIRPORT At 55km / 34 miles

  • By plane

    HEATHROW AIRPORT At 40km / 24.85 miles

  • By plane

    HEATHROW AIRPORT At 35km / 21.75 miles

  • By plane

    LONDON CITY AIRPORT At 9km / 5.59 miles

  • By plane

    STANSTED AIRPORT At 55km / 34.18 miles

  • By train

    ALDGATE EAST At 1km / 0.62 miles

  • By train

    LIVERPOOL STREET At 2km / 1.24 miles

  • By train

    LIVERPOOL STREET At 1.5km / 0.93 miles

  • By train

    SAINT PANCRAS INTL At 5km / 3.11 miles

  • By train

    VICTORIA STATION At 8km / 4.97 miles

  • By train

    WHITECHAPEL At 1km / 0.62 miles

GPS :51.517576, -0.06486

Our accommodations

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TWIN NEST - room with twin beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TRIPLE NEST - room with a large bed and a pull down single

  • Max. number of persons: 3
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

Classic Room with a large bed for 1 or 2 guests

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Area: From 12m²
  • Wireless internet in your room
  • Multimedia hub
Accessible room

Accessible Twin - Room with twin beds

  • Max. number of persons: 2
  • Area: From 19m²

Our guest reviews for
ibis budget London Whitechapel - Brick Lane

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

18,219 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,197 reviews

Friendly staff and a functional hotel

TripAdvisor rating 4.0/5

FrequentFlier704926 26/02/2020 TripAdvisor review

The Hotel had a number of visiting school classes, but the staff took care to oirganise the breakfast to minimise the queuing and waiting. They were friendly and made everything work fine. The interior was in a modern functional style, that worked fine.

Dear FrequentFlier704926, Thanks for leaving a review after your stay with us. I am glad to see that you appreciated the efforts made by the staff in order to minimise the impact when having groups in house. I have to say it has worked very well and the timings were perfectly managed so that individual guests like you could enjoy a great stay. Francisco Sanchez Operations Manager

Value for money

TripAdvisor rating 4.0/5

reginald365 26/02/2020 TripAdvisor review

Very well situated and does the trick, providing us a totally correct place to sleep. What does one need more? Clean room, a bit small perhaps, but then again, what does one need more. It’s a perfect place to go on a trip into the city.

Dear reginald365, Thanks for having taken the time of leaving a review on Tripadvisor. It is great to see that you enjoyed your stay. The room size is our budget standard but we ensure we deliver this sparkling clean and with the best possible service! You are more than welcome to visit us as we will be very happy to have you back. Francisco Sanchez Operations Manager

Basic but comfortable

TripAdvisor rating 4.0/5

DiL235 23/02/2020 TripAdvisor review

When they said no frills that is exactly what they meant. The room was clean and comfortable but could have been designed a little better. The full length mirror was against a wall in a dark corner and where you needed to stand to look in it was a shelf with room to hang clothes underneath - a little more thought needed. There was no noise from other residents though and the bathroom (wetroom) was clean and serviceable with hot water and clean towels.

Dear DiL235, Thanks for having taken the time of leaving a review. We are glad you enjoyed your stay although we feel sorry you did not find the design of the room very comfortable. It is great to hear in any case feed back as yours as this may prompt a change on the design for future ibis budgets. In our case, I guess we will have to stick to what the design is for the time being. Looking forward to welcoming you back. Francisco Sanchez Operations Manager

Is not the hotel it was also 1 year ago

Customer review rating 4.2/5

Andrea Business - 20/02/2020 Confirmed reviews ALL

I was there several times and already last November I noticed a change in the quality of the services of the hotels (may-be a change of Director?). I decided to book another time in this hotel to give it a last chance (also because we hold the Silver fidelity card of the Accord group). In two words: the stay confirmed my latest impressions. It is definitively not as before. The personnel is still gentle but the accomodation was not as expected, the shower in the bathroom worked not very well and the breakfast was not satisfying.

Dear BARBARA Z., Thank you for taking the time to tell us about your experience at the ibis budget London Whitechapel - Brick Lane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to read you feel the hotel has changed for the worse. The main management of the hotel has been the same since August 2018 and other than that it is only the staff that has changed as in any other hotel. We try on a daily basis our utmost in order to provide the best service to our guests and this has not changed during the past 2 years. Following this, the feedback we received from our guests has been getting increasingly better. Such has been the improvement that as of today, this ibis budget is scoring on quality of service the best score any ibis budget in the UK has ever scored, which is a historic (positive) achievement for us. We are also leading on friendliness in the London region, ahead of all the Novotel, Mercure, Pullman and ibis hotels of the city. In any case, I am sorry we did not live up to your expectations on this occasion and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Sanchez Operations Manager

I had a lovely twin room

Customer review rating 4.2/5

Paul B. Business - 20/02/2020 Confirmed reviews ALL

Great Room at the back of the back of the annex block, which was great, as usual a lovely fresh breakfast

Dear Paul B., It is a pleasure to read your lovely comment. We are proud with the quality of our services and with the friendliness of our team. Thank you again for sharing your experience at ibis Budget Whitechapel and look forward for your next visit. Sincerely, Ileana-Daniela - Receptionist

close to transportation, clean, comfortable

Customer review rating 4.2/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

close to transportation, clean, comfortable

Dear Duncan C., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela Receptionist

A convenient and good budget hotel

Customer review rating 4.2/5

David Couples - 20/02/2020 Confirmed reviews ALL

At checkin I found the staff friendly and helpful. The room was quite compact but comfortable. Breakfast was fine. Overall an enjoyable stay and I would use this hotel again.

Dear David H., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Good location with a great view from our 7th floor window

Customer review rating 4.2/5

Ian M. Families - 19/02/2020 Confirmed reviews ALL

Efficient and clean, great location, very good value. Comfortable for a cheap hotel. Quiet room. The only criticism I would have is the pillows aren't very good.

Dear Ian M., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast, we added boiled eggs and the coffee and tea are complimentary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Excellent Stay

Customer review rating 4.2/5

Kenneth L. C. Solo - 19/02/2020 Confirmed reviews ALL

Easy to find, great staff, friendly, helped with directions and local information.

Dear Kenneth C., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It was a pleasure to have you with us and sorry for your flight. Hopefully you spend a great late Valentines Day with your girlfriend. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Pleasant stay

Customer review rating 4.2/5

Manny Couples - 19/02/2020 Confirmed reviews ALL

Enjoyed the stay. Hotel was very clean. Would have liked if there was a kettle for tea or coffee. Unfortunately loud banging noise each morning which was dusturbing but apart from that it was a pleasant experience and I’m satisfied.

Dear Umayr A., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. As our hotel is budget we don't have coffee facilities in the room, but we offer complimentary tea and coffee in the lobby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Great stay

Customer review rating 4.2/5

Sean Solo - 19/02/2020 Confirmed reviews ALL

Excellent, value for money Hotel. Great room, great location, excellent , friendly, helpful staff.

Dear Sean C., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Great Hotel

Customer review rating 4.2/5

Michael Couples - 19/02/2020 Confirmed reviews ALL

Great vibe, friendly staff, comfortable rooms and the 24/7 Pizzas are the best idea ever! Would stay again without hesitation.

Dear Michael G., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Useful location, but a bit more basic than we’d hoped

Customer review rating 4.2/5

James Couples - 18/02/2020 Confirmed reviews ALL

Room was modern and clean, but lacked basics such as hairdryer etc. Staff were friendly but check in/out felt a bit chaotic

Dear James, Thank you for taking the time to tell us about your experience at the ibis budget London Whitechapel - Brick Lane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As the name says it is a budget hotel and we advertise on our website the services we provide. The hairdryer you can borrow it from the reception leaving a deposit. As in the budget hotels there are no coffee facilities, we are proud to say that we have complimentary coffee and tea in the lobby. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ileana-Daniela - Receptionist

Really clean hotel, quiet, friendly staff and convenient location

Customer review rating 4.2/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Value for money is excellent, I found the room to be very clean and it was very quiet. Staff were extremely friendly and helpful! Would recommend

Dear Rebecca, We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Surprised by the room allocated

Customer review rating 4.2/5

David Business - 18/02/2020 Confirmed reviews ALL

Usually happy with this IBIS Budget due to good location and clean rooms. Had to check in a little later this time (just after 8pm) & without pre-notification was allocated a special needs room which was not that comfortable & everything was at a wrong height. Would have thought I would get a reduction on the price as obviously it was not the room I had booked! Hopefully this was a one off experience.

Dear DAVID W., Thank you for taking the time to tell us about your experience at the ibis budget London Whitechapel - Brick Lane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have just replied directly from my e-mail address so I am giving you full explanation of this case there. Feel free to contact me back at any time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Sanchez Operations Manager

Good service at desk

Customer review rating 4.2/5

M. Solo - 17/02/2020 Confirmed reviews ALL

I have satisfaction during my stay overall.

Hi Mr M., Thank you so much for your review! We are glad to see you enjoyed your stay in our company! We want to ensure we are providing the best customer service possible and your feedback is a precious tool to help us achieve this goal! We hope to see you again soon, Lea, hotel shift leader

Good stay

Customer review rating 4.2/5

Nuria Friends - 17/02/2020 Confirmed reviews ALL

The room was very clean, breakfast was great, and good location. The room was very small.

Estimada Nuria, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis budget London Whitechapel - Brick Lane. Es siempre un placer recibir comentarios positivos. El tamaño de las habitaciónes es estándar, pero tenemos las habitaciones accesibles, que son mas grandes con mas espacio. Para su proxima visita puede reservar una habitacion de este tipo, por supuesto dependiendo de la disponibilidad. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ileana-Daniela - Recepcionista

좋은 숙박

Customer review rating 4.2/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Good price comparatively. Will be better if some vegetable in breakfast.

Dear Hwan Seok C., We very much appreciate your comments regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Good stay

Customer review rating 4.2/5

Anonymous Solo - 16/02/2020 Confirmed reviews ALL

Clean , nice staff

Dear Anthony D., Thank you for sharing your experience regarding your stay at the ibis budget London Whitechapel - Brick Lane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ileana-Daniela - Receptionist

Perfect stay

Customer review rating 4.2/5

Lucy Business - 16/02/2020 Confirmed reviews ALL

4 nights in a lovely and clean room. Staff are the friendliest people I’ve ever come across.

Dear Lucy, We very appreciate the great comment regarding your experience at Ibis Budget Whitechapel. We proud ourselves with the best and friendly team in the brand. Thank you again for your kind review ang look forward for your next visit. Kind regards, Ileana-Daniela - Receptionist
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