Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 644 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 100 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 CHURCH STREET BRASSERIE

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  644 reviews

Customer review rating 3.0/5

Himanshu H. S. Couples - Confirmed reviews ALL

While there's nothing to complain about the location and rooms , We had to suffer financial loss due to the carelessness of a staff member. They misused the authority to use the credit card to debit the amount of about 325 pounds even though the amount was paid for through the points well in advance while booking itself. They didn't even bother to inform us about the same while checking in or during our stay even when we were physically present in the hotel room. Fortunately for us, we got a timely intimation of the same from our card company and had to approach the reception to ensure that the same is reversed immediately. However, this resulted in us bearing the forex exchange transaction of upto 5% by our bank. This raises serious concerns about the misused authority to debit undue amounts without bothering to check the payments already received and leaving the onus of asking for reversal on the guest who may have already checked out of the hotel and left the country. This is not a practice I would expect from a reputable hotel group whose hospitality I have mostly enjoyed and where I have stayed for almost 50 nights this year being a gold member.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.5/5

Kathryn S. Solo - Confirmed reviews ALL

Room was dark and lighting was very poor. (LED bulbs are not that expensive anymore, provide very high lumens and use very little power. Just saying.) Room was outdated and in need of being reno'd particularly the bathroom which still had shower tiles from the 50s/60s. Room was noisy (street noise and I could hear every person walking past in the hallway.) Invest in some new triple pane windows and new, well fitted suite doors and it would make a world of difference. Bed was comfortable but small (double size). Fortunately, I was by myself and could sprawl diagonally across it. Breakfast was excellent and hotel staff were super. Re: value for money - Inverness was towards the very end of a 5 week UK vacation that included 15 nights in London. This hotel room was the most expensive room I had during that 5 weeks and it as the poorest room I had.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.5/5

Geoffrey L. Couples - Confirmed reviews ALL

Everything I would expect from a 4# hotel, apart from only one lift working.

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 0.5/5

Ken K. Couples - Confirmed reviews ALL

Very bad. Poor room layout. Bed far too big for what was obviously a standard size room. Poor design, Poor decor. Poor design of wardrobe, refreshment unit.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 5.0/5

Prateek C. M. Couples - Confirmed reviews ALL

Happy with our stay. Friendly staff and decent rooms.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Other web-users rate our hotel

  • 1,195 reviews 8.8/10 Location
  • 1,504 reviews 5.7/10 Room
  • 1,356 reviews 8.4/10 Service
  • 28 reviews 2.4/10 WiFi
  • 825 reviews 3.8/10 Comfort
  • 665 reviews 8.6/10 Breakfast
  • 489 reviews 6.1/10 Cleanliness
  • 340 reviews 4.6/10 Vibe

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