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Mercure Inverness Hotel 4 stars

Customer review rating 4.0/5 5,631 reviews

ALLSAFE approved hotel

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Mercure Inverness Hotel
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+ 13 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY inverness
united kingdom

Tel: +4401463548111

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • INVERNESS :  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Compact room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed and riverside or old town view

  • Max. number of persons: 2
  • Views: City View, River side *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic Room with 1 double bed, River side

  • Max. number of persons: 2
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

33 Church Street Bar & Brasserie

33 Church Street Bar & Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,631 reviews

tripadvisor

TripAdvisor Rating 3.5/5

416 reviews

Perfect location great stay

Customer review rating 4.5/5

Mariann Families - 08/06/2021 Confirmed reviews ALL

Everything was fantastic hotel from front looks run down however inside is gorgeous and rooms are great size with modern bathrooms - only down point is parking

Dear Mariann We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Nice stay

Customer review rating 4.0/5

Sean Couples - 07/06/2021 Confirmed reviews ALL

Nice hotel hotel room reasonable size very clean great bathroom. Car park small and over priced.

Dear sean We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Pleasant, well located.

Customer review rating 3.5/5

Tracy R. Couples - 07/06/2021 Confirmed reviews ALL

I upgraded to a ‘Privileged” room which was absolutely roasting. The hotel did provide a fan but it was still way to hot and uncomfortable my whole stay. I’d have appreciated air conditioning in the room. Also, as a disabled person, the hotel car park (which seems to be used also by others not staying at the hotel and you do have to pay for your parking with no concessions) had disabled spaces filled with no disabled badge shown. Maybe some genuinely forgot to display their badge, I’d have thought it would have been a better system than it is. Apart from the car parking situation and no air conditioning, the staff were very accommodating and helpful. A great location to.

Dear Tracy R., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Well located and a good stay

Customer review rating 4.5/5

Margo L. Couples - 07/06/2021 Confirmed reviews ALL

We both enjoyed our stay. My only issue was my husband has 2 Neurological conditions so his balance is not good. We had no bath Matt so he was unable to have a shower as he could have fallen.

Dear Margo We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Nicely located and an OK stsy

Customer review rating 4.0/5

Michael W. Couples - 06/06/2021 Confirmed reviews ALL

I have to say that the outside of the building needs a lot of attention, it's drab, old and looks really down market. We ate platinum members and did not feel special when booking in and I don't believe we received a room upgrade , in fact the entry door to the room only just allowed our cases through. The restaurant in the evening had a fight in if with the police called , I'm sure a singular incident but we never ate in it again during our stay . The car park was also a challenge as it had a number of lorries and vans in it which gave me concern for my decent car I was driving . Overall, not what I expected from mecure, in fact I am now in another one in Washington and it couldn't be more different. And cheaper.

Dear Anna We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jason McLeod Operations Manager

Great hotel to stay at very good service from all staff

Customer review rating 5.0/5

Cathie F. Couples - 06/06/2021 Confirmed reviews ALL

The hotel is very central near to everything would definitely be back thank you once again

Great location 2 mins from bus and train station

Customer review rating 4.5/5

Shona Couples - 06/06/2021 Confirmed reviews ALL

Two nights bed and breakfast . bottle of wine and evening meal. Very efficient and freindly staff

Great location

Customer review rating 4.0/5

Julie F. Couples - 05/06/2021 Confirmed reviews ALL

Clean, staff polite, great location to explore the city

Dear Julie We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Well located.

Customer review rating 4.0/5

Mary B. Couples - 05/06/2021 Confirmed reviews ALL

Kind staff. Didn't get the room we asked for unfortunately. Breakfast not up to standard for eleven pounds.

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

good location

Customer review rating 3.5/5

David Couples - 04/06/2021 Confirmed reviews ALL

our stay suited us well.

Rude and confronting staff

Customer review rating 0.5/5

Jennie B. Couples - 04/06/2021 Confirmed reviews ALL

After an hour's wait for dinner, when the Waiter was asked what was happening he was rude and condescending in his reply. The order was then received and was incorrect, resulting in more conversation with the waiter that was unnecessarily insulting. He had no time for us and no interest in trying to make things right. He was very rude to my partner which needlessly got his back up and ended up in our stay being cancelled. We were assured by both the hotel staff and the police that we would receive a full refund but I have had no communication. Please arrange this refund.

Dear Jennie Thank you for taking the time to tell us about your experience at the Mercure Inverness. i understand your frustrations however as a witness to this incident and the manager on duty. The reason for your stay being cancelled was the extremly agessive reaction that our staff recived, this continued after several attempts to calm things down, resulting in police being called. These are very tough times for everybody so i understand the need to relax however as a resonsable employer we must ensure the safety of our staff and guests first and foremost. Due to the nature of this inccident there will be no refund on our part. Sincerely, Jason McLeod Operations Manager

Good stay

Customer review rating 4.5/5

Gary Couples - 04/06/2021 Confirmed reviews ALL

Excellent site and facilities , thoroughly enjoyed our stay

Good stay

Customer review rating 4.0/5

Alex J. Business - 04/06/2021 Confirmed reviews ALL

No issues at all, perhaps could have had breakfast earlier, but not a huge issue

Well located but don't force people to wake up at 7:30 for breakfast

Customer review rating 3.0/5

Pankaj Couples - 03/06/2021 Confirmed reviews ALL

Appreciate you guys trying to serve best but don't force people to wake up at 6:30 so to hav their breakfast, well I paid a lot of money so I wasn't expecting that. I was given choice to pick up a breakfast slot of :30 or 7:30, no option to pick up a time as per my comfort. well I paid for that it wasn't free!

Customer review rating 4.5/5

Busby Couples - 03/06/2021 Confirmed reviews ALL

Fuss free, very friendly staff. Comfortable and relaxing

well located

Customer review rating 2.5/5

Mary G. Couples - 02/06/2021 Confirmed reviews ALL

Unfortunately we had to leave one day earlier than expected, we think we had a bout of food poisoning, we are pretty sure it came from the cheese board we ordered to our room but obviously as time has gone bye we have not made a fuss as we use this hotel a lot.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, if you could contact me directly at ja… or by phone on 01… option 0 so we can gather some information on a possible food poisoning. Kindest Regards Jason McLeod Operations Manager

Ideal base for exploring the Highlands

TripAdvisor rating 5.0/5

sandrahal 17/01/2021 TripAdvisor review

The outstanding highlight of my short stay was the friendliness and courtesy of the staff, especially as it was in the earlier, kinder phase of lockdown. Very spacious, excellent facilities. Good choice on the dining menu, first class cuisine.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Great Stay

TripAdvisor rating 5.0/5

PaulH9212 Business - 29/09/2020 TripAdvisor review

Had a great stay, everything is well set out with Covid Restrictions that are in place. Beds and room in great and very clean condition. The menu is very good, suits all peoples tastes The meals are very nice too.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Don't be put off by the exterior

TripAdvisor rating 3.0/5

G7607CIjohnm 02/08/2020 TripAdvisor review

As others have mentioned, the building itself, presumably a converted office block, is less than appealing. However, the room itself was very spacious and comfortable. The bathroom was small but adequate, a shelf in the shower for soap etc would be useful. The entrance "lobby" was a bit soulless but the welcoming staff made up for that. Good central location with on site free parking.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Not great

TripAdvisor rating 2.0/5

aernabu 03/03/2020 TripAdvisor review

Apart from the hotel’s good location, the rest were just okay for my husband and i. Room was extremely small (door and entrance to the room is half the size of a normal door), walls were paper thin and you can hear people talk clearly down the hall way and if you’re lucky - you can hear them make love next door and the beds were tiny. It is however, very clean in the room. Props to the housekeeping team for that!

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Our most recent 20 reviews

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