Mercure Inverness Hotel 4 stars

TripAdvisor rating 3.5/5 313 reviews
Mercure Inverness Hotel
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Room 1

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Hotel extras

  • Central location, within 200 metres of the train station

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Nearby to many local landmarks, including Inverness Castle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY
inverness
united kingdom

Check-in from 14h00

Check out up to 12h00

  • INVERNESS :   LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodations

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Compact room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed and riverside or old town view

  • Max. number of persons: 2
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic Room with 1 double bed, River side

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

Photo non contractuelle / Strictly non binding

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

33 Church Street Bar & Brasserie

Photo non contractuelle / Strictly non binding

33 Church Street Bar & Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,948 reviews

tripadvisor

TripAdvisor Rating 3.5/5

313 reviews

Just the job

Customer review rating 4.0/5

Neil L. Business - 02/12/2019 Confirmed reviews ALL

Really nice hotel in a great location.

We enjoiyed our stay it was very central for visiting various places of interest

Customer review rating 4.0/5

John H. F. Families - 02/12/2019 Confirmed reviews ALL

Very comf.ortable with great breakfast. Staff very helpful. However Church Street very noisy

Great location

Customer review rating 4.0/5

Anonymous Couples - 01/12/2019 Confirmed reviews ALL

Injured my hip on the way to hotel. Staff were very helpful and accommodating.

Very comfortable stay.

Customer review rating 4.0/5

Gordon. Couples - 01/12/2019 Confirmed reviews ALL

Good location, friendly staff, good breakfast and dinner comfortable room overlooking fiver.

Comfortable

Customer review rating 4.0/5

Robert C. Couples - 01/12/2019 Confirmed reviews ALL

Extremely comfortable bed. Convenient for both the train station and town centre. Also for walking round the sights of the town has to offer.

Miss

Customer review rating 4.0/5

Anonymous Families - 30/11/2019 Confirmed reviews ALL

Very pleasant staff, lovely reception area, room a bit basic - no fridge, meal on first night was OK.

Delighted to have an upgraded room

Customer review rating 4.0/5

Anonymous Couples - 28/11/2019 Confirmed reviews ALL

Reception staff were extremely helpful. Dinner in bar on first night was spoiled by a very noisy group of American guests and service was very slow as there were only two staff behind the bar. The couple at the next table did complain to the manager but his response was that this time (1730 - 1800) was always a busy time with minimum of staff available. Breakfast was disappointing food was lukewarm, everything was self service and no scrambled eggs so opted for poached but inedible as white was uncooked.

Great stay with very friendly and pleasant staff, good and well priced food.

Customer review rating 4.0/5

Grahame Business - 27/11/2019 Confirmed reviews ALL

I stay here regularly and while the hotel lacks amenities I like such as a small gym or a pool, the rooms are always clean and well presented, friendly staff who always make me feel welcome and good food. Even though I am at the hotel almost weekly there's a good selection of food and nice choice of healthy breakfast in additon to a cooked option.

Miss

Customer review rating 4.0/5

Anna T. Families - 27/11/2019 Confirmed reviews ALL

Lovely but the doors to the room and bathroom need work

Dear Anna We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Would have been nice if hotel was as advertised.

Customer review rating 4.0/5

Kevin Couples - 26/11/2019 Confirmed reviews ALL

The room was great, as was the breakfast, most disappointing was the lack of a gym that was advertised. The hotel had made arrangements with local authority gym about 2 miles away but one had to undertake an induction before being allowed in. So, a quick 30 min cardio in the hotel ended up taking about 2 hours.

Dear Kevin Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with third party travel agents as our gym was removed in the past few months. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Suoerb Location.

Customer review rating 4.0/5

Peter R. Couples - 26/11/2019 Confirmed reviews ALL

Everything was very fine including our evening meal.

Dear Peter We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Very nice.

Customer review rating 4.0/5

Cara Couples - 25/11/2019 Confirmed reviews ALL

Friendly staff and nice and clean, great location and convenient parking.

Dear Cara We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Could have been better

Customer review rating 4.0/5

Brian H. Couples - 24/11/2019 Confirmed reviews ALL

Fine in most parts,lacking in others

Dear Brian We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Lovely location with attentive staff and value for money.

Customer review rating 4.0/5

Jshaggart Business - 24/11/2019 Confirmed reviews ALL

Check in staff were very helpful and dealt with me promptly and efficiently, also dealing with my car parking fee. The Privilege rooms are spacious and comfortable with a good sized shower room. The evening meal at the bistro has a reasonable cross section of meal options that cater for most tastes and food intolerance/allergies and the bar is well stocked. Only negative was some decor looked tired and in the room, the upholstered chair had a small tear in the fabric and the curtains were not fitted to the track properly, easy fixes that should be picked up on during room inspections, even more so in a Privilege Room. Which is why my rating was satisfactory rather than very satisfied.

Dear James We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Fantasic base for exploring the Highlands

Customer review rating 4.0/5

Anonymous Friends - 24/11/2019 Confirmed reviews ALL

We had an excellent stay at the hotel, staff were very accomodating and standards were high. This hotel is situated in an excellent location, very close to the train and bus stations which were very useful for exploring the Highlands.

Dear Hannah We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Warm, comfortable, lovely decor and very pleasant staff.

Customer review rating 4.0/5

Elli M. Friends - 21/11/2019 Confirmed reviews ALL

Bright clean and and inviting lobby/reception area where we received a genuine warm welcome on arrival. The room was warm, clean and comfortable and nicely decorated although a bit on the small side (prestige room). The buffet breakfast was extremely well organised and delicious.

Dear Martyn We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

on the whole good

Customer review rating 4.0/5

N M. Couples - 21/11/2019 Confirmed reviews ALL

The stay was spoiled by breakfast which was poor. the food was good it was just very slow and there was never enough for the amount of people waiting, only one toaster which was always full, and not enough staff. The dining room was less than half full so it was not because you were too busy. At £22 not good value in afraid

Dear Nigel Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Warm, clean, comfortable bed and very friendly helpful staff

Customer review rating 4.0/5

John R. Couples - 20/11/2019 Confirmed reviews ALL

Have stayed on numerous occasions and have never had a complaint on any matter. Comfortable, friendly staff and right in the centre of Inverness with parking. Only draw back is that it now costs residents £6 per day to park there when it used to be free.

Dear John We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

A comfortable stay

Customer review rating 4.0/5

Anonymous Friends - 20/11/2019 Confirmed reviews ALL

I had a comfortable stay room was good and close to local amenities. Staff were friendly and helpful

Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Great time in Inverness

TripAdvisor rating 3.5/5

PaulR269AQ Couples - 20/11/2019 TripAdvisor review

We decided on a trip to Inverness for my partners birthday. The hotel is close to the railway station and situated on the banks of the picturesque river ness. We travelled by rail to other area’s during the day and enjoyed the local pubs and restaurants in the evening. The compact rooms are great but with the bed up against a wall on one side not ideal but we managed. The hotel was very friendly and efficient with any requests. We would definitely stay here again as we enjoyed our stay in Inverness.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin
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