Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 616 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  616 reviews

TripAdvisor Rating  3.4/5  761 reviews

Customer review rating 4.5/5

Richard O. Solo - Confirmed reviews ALL

Spacious (premium) room, good shower and coffee facilities, and a nice view of the river. High quality breakfast and decent range of evening meal and drink options on site - and plenty more nearby if you want to go out. Handy for the station. Car park looked a bit small for the size of hotel but I didn't have a car on this trip so can't say if that was really a problem

Customer review rating 2.0/5

Sarah B. Couples - Confirmed reviews ALL

Good location. Room chilly, pillows poor and sink not draining well. Also had flashing fire alarm as it was accidentally left in test mode ?? WiFi abysmal kept cutting out. Not able to work due to it.

Customer review rating 2.0/5

Max W. Solo - Confirmed reviews ALL

Upon Check In, I was extremely tired so decided to get into the room and have a nap before going out for the evening. During which, the fire alarm sounded 8 or 9 times (lost count) which kept waking me up so didn't feel great afterwards. As well as this, the WiFi was poor and kept cutting out. On the positives, the staff were nice and the rooms were nicely decorated.

Customer review rating 4.5/5

Andrew K. Solo - Confirmed reviews ALL

Friendly and professional staff. Clean and nicely refurbished room with a great view on the river side. Quiet at night. Good breakfast.

Cramped, basic and understaffed

TripAdvisor rating 2.0/5

R B TripAdvisor review

How this place has 4 stars I have no idea. The only pros are that the room was clean, and all the staff were super warm and friendly. But it was so understaffed, it took 20 mins of queuing to check in. No one to help me with bags as a heavily pregnant solo traveler. In general it feels like a budget hotel, the compact double is a tiny depressing room, very very basic, with weird lighting and noisy from both the street and the corridor. Bathroom drains smelled bad! Breakfast was sad and unappealing, not worth the add on price. I stared at the scrambled egg for a good while trying to work out what it was. Parking was expensive and I was lucky to get a space. So many nicer and similarly priced places in this city.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your kind words about the cleanliness of the room and the warmth of our staff. However, I sincerely regret that your experience did not meet the expectations associated with our hotel. I acknowledge your concerns regarding the check-in process and the staffing levels. We strive to provide a comfortable stay for all of our guests, and I understand that it can be frustrating to experience delays. Additionally, I apologize for the discomfort you encountered with the room size and the issues related to the bathroom. Your comments regarding the breakfast offerings and parking costs have been noted, and I will ensure that they are reviewed with our team. We value your input as it helps us improve our services. Thank you once again for sharing your thoughts, and I hope you will consider returning to us in the future. Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 1,048 reviews 8.6/10 Location
  • 1,407 reviews 5.6/10 Room
  • 1,358 reviews 8.2/10 Service
  • 28 reviews 3/10 WiFi
  • 757 reviews 3.6/10 Comfort
  • 604 reviews 8.3/10 Breakfast
  • 440 reviews 6.1/10 Cleanliness
  • 333 reviews 4.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.