Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 651 reviews

Mercure Inverness Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Room 1

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  651 reviews

TripAdvisor Rating  3.4/5  721 reviews

Good stay

Customer review rating 5.0/5

M F. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.0/5

Sarah Solo - Confirmed reviews ALL

Dear Sarah Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Fantastic stay and pet friendly

Customer review rating 5.0/5

Joseph D. Families - Confirmed reviews ALL

Dear Joseph Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Thankfully only one night

TripAdvisor rating 3.0/5

Sarah_Cole5 Solo travel - TripAdvisor review

Dear Sarah Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Good central location but expensive parking

TripAdvisor rating 3.0/5

F4164GClindaf Couples - TripAdvisor review

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Other web-users rate our hotel

  • 1,021 reviews 8.9/10 Location
  • 1,406 reviews 6/10 Room
  • 1,432 reviews 8.7/10 Service
  • 50 reviews 1.2/10 WiFi
  • 732 reviews 3.7/10 Comfort
  • 599 reviews 8.5/10 Breakfast
  • 432 reviews 6.2/10 Cleanliness
  • 337 reviews 5.4/10 Vibe

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