Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 737 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  737 reviews

TripAdvisor Rating  3.5/5  668 reviews

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

All staff were fantastic and very accommodating.

Dear Rebecca We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

GREAT staff

Customer review rating 4.5/5

Eif E. Friends - Confirmed reviews ALL

Last minute booking on arriving in Inverness on a cycling trip. The receptionist was really helpful and stirred our bikes for us. ALL staff were really friendly and chatty. Would definitely stay again

Dear Owen We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Great location

Customer review rating 4.0/5

Sushma A. Couples - Confirmed reviews ALL

Ideal location and friendly staff but the Wi-Fi was weak.

Dear Sushma, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DG F&B Manager

Good stay

Customer review rating 5.0/5

Anthony P. Business - Confirmed reviews ALL

Good stay

Dear Anthony, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DG F&B Manager

Good central location

Customer review rating 2.5/5

Steve Business - Confirmed reviews ALL

Staff are friendly, breakfast was fine, rooms are clean and comfortable. Rooms overlooking Church Street can be noisy at night (street life) and early morning (street cleaners) - so rooms to rear are quieter if that's important to you. One minor gripe - the electric kettles don't fit under the tap :)

Dear Steven, Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DG F&B Manager

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Other web-users rate our hotel

  • 831 reviews 9/10 Location
  • 1,248 reviews 5.8/10 Room
  • 1,151 reviews 8.4/10 Service
  • 97 reviews 1.7/10 WiFi
  • 663 reviews 3.4/10 Comfort
  • 445 reviews 8.4/10 Breakfast
  • 377 reviews 6.2/10 Cleanliness
  • 311 reviews 4.9/10 Vibe

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