Mercure Inverness Hotel

Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 774 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

ALLSAFE approved hotel

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

  • INVERNESS:  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS:57.478304, -4.226695

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  774 reviews

TripAdvisor Rating  3.5/5  524 reviews

The location is near to the train station, also will be close to the William Wallace memorial park.

Customer review rating 3.5/5

Kwan W. T. D. Solo - Confirmed reviews ALL

The outside wall of this Mercure hotel should clean up. The carpets at the front door, at the reception lobby, inside the lift should clean every day!

Dear D. We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Amazing Team, Poor facilities

Customer review rating 2.0/5

Lorna P. Business - Confirmed reviews ALL

The room I stayed in is so much smaller than any Mercure I have been in but very clean. However the room is not sound proofed enough for location. In the two nights I stayed I had the worst nights sleep I have ever had at a hotel - I stay away with work at least once a fortnight. The first night I was woken by fights in the street - called police - and both mornings was woken up at 5am with bottle bins being emptied.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are in the process of ungrading our windows to help combat the outside noise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Good Location

Customer review rating 4.5/5

Penny Solo - Confirmed reviews ALL

Superb all I needed whilst visiting a relative in hospital

Dear Penny, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Well located in City centre. Clean, comfortable room. Polite staff.

Customer review rating 4.5/5

Hugh M. Business - Confirmed reviews ALL

As above.

Dear Hugh We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Good location.

Customer review rating 4.0/5

Alison Families - Confirmed reviews ALL

We chose the hotel because we know it. We like the staff and the food is good too.

Dear Alison We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

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