Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 611 reviews

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Mercure Inverness Hotel - Image 1
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  611 reviews

TripAdvisor Rating  3.4/5  764 reviews

Customer review rating 3.0/5

Sarah V. B. Business - Confirmed reviews ALL

My room was very warm, but the window handle wasn't operational, and the sink in the bathroom took a very long time to drain. I was tired so didn't mention this until checking out, so I do realise I should have made a request to change room on the evening.

Dear Sarah Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 1.5/5

Angela/john S. Couples - Confirmed reviews ALL

One that I never want to repeat

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 0.5/5

Michael M. Business - Confirmed reviews ALL

I booked a set of rooms for my corporate team on my business card and each person put an individual card on their room at check in. During check out, each person was not provided a proper invoice and was charged a confusing set of costs for a two day stay. This is unacceptable.

Dear Michael, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Derryn S. Solo - Confirmed reviews ALL

Everything was comfortable, and the food in the restaurant was great. Ideal location for travellers using the train.

Dear Derryn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 4.0/5

Russell B. Solo - Confirmed reviews ALL

What started as a 5-hour round trip to Inverness airport ended up in a 3-night stay at the Mercure Inverness due to the blizzard conditions and blocked roads. These guys were a lifesaver. As an Accor Platinum member, I used the app to book a room at short notice, a friendly welcome and an upgrade on arrival.

Dear Russell Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 1,101 reviews 8.6/10 Location
  • 1,439 reviews 6/10 Room
  • 1,379 reviews 8.4/10 Service
  • 29 reviews 2.8/10 WiFi
  • 781 reviews 4.1/10 Comfort
  • 622 reviews 8.7/10 Breakfast
  • 467 reviews 6.4/10 Cleanliness
  • 336 reviews 5.1/10 Vibe

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