Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 678 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 100 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    City View

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Compact rooms have all the conveniences you would expect from a Mercure hotel, including a Double Bed, flat-screen TV, complimentary highy speed WiFi, en-suite bathroom, hairdryer and Tea/Coffee making facilities. Sleeps 2 adults

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with picturesque view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    City View or River side

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic bedroom with River View, HD LED TV and complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    River side

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • One room for people with reduced mobility
  • 118 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Family

Services for children

  • Board games available
  • On site

  • Parking pricing: 17.49 € 15 GBP Per day

33 CHURCH STREET BRASSERIE

Photo out of - 33 CHURCH STREET BRASSERIE

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Cooking style
International
Capacity
120
IV1 1QY Inverness, United Kingdom
Telephone +44 1463 548111
Menu PDF

Other informations

Services

  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

33 Church Street Bar and Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 Monday - Friday and from 07:30 Saturday and Sunday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  678 reviews

Customer review rating 1.5/5

Kenneth M. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Laura M. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Linda N. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 3.0/5

Colin M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate that it can be very expensive to stay in Inverness during the summer months. We take your point on board about the car parking and we hope to welcome you back again in the future.

Customer review rating 5.0/5

Lisa F. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 4.0/5

Laura M. Families - Confirmed reviews ALL

I was disappointed that the room did not have robe and slippers which I thought was a basic offering at Mercure. But the reception was helpful and said she would see if housekeeping had any available and they did deliver me the robe and slippers later.

Customer review rating 4.0/5

Linda N. Families - Confirmed reviews ALL

Convenient location but street noise until the small hours which meant we couldn’t open the windows to cool the room. Needs air con!

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 3.0/5

Colin M. Couples - Confirmed reviews ALL

Very expensive, also dissatisfied having to pay additional charge to park in car park considering room rate

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate that it can be very expensive to stay in Inverness during the summer months. We take your point on board about the car parking and we hope to welcome you back again in the future.

Customer review rating 5.0/5

Lisa F. Friends - Confirmed reviews ALL

This hotel is extremely well located, furnishings were well appointed and the service was fantastic. Highly recommend. Would definitely stay here again!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 4.5/5

Colin K. Couples - Confirmed reviews ALL

Staff excellent especially the breakfast team Mukesh, Akshat and Vlad

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 2.0/5

Leslie K. Solo - Confirmed reviews ALL

Hotel is run down but well located. My small room was just fine except I had to keep the window open for the temperature and it was extremely noisy all night long from the street noise and the sea gulls.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 4.0/5

Zhuoli C. Couples - Confirmed reviews ALL

clean and quite.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 4.0/5

Corina I. M. Couples - Confirmed reviews ALL

Really close to the train station and the castle, perfect location to walk everywhere around in Inverness or take the bus/hop on hop off around the city. Gorgeous view of the river and the city from the 5th floor. Totally unacceptable that there are no outlets by the bed on either side.

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 4.5/5

John M. Families - Confirmed reviews ALL

We had a nice stay for 2 days. Originally booked 3 days and needed to shorten our stay. Staff very accommodating. Breakfast was very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 1.5/5

Guido J. Families - Confirmed reviews ALL

Please refer to my review on Tripadvidor with the same title

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.0/5

Phillip H. Families - Confirmed reviews ALL

Our stay at this hotel was fine overall, but I wouldn't stay here again or recommend it to others. The property is older and has clearly been renovated over the years, but there are still areas that feel worn out and could benefit from better upkeep and modernization. One challenge for families is that the hotel does not offer connecting rooms. If you're traveling with children, be prepared to book two separate rooms that may not be next to each other. Initially, our rooms were assigned far apart, but after noticing housekeeping preparing a room across the hall during check-in, we asked if we could switch. The staff was able to accommodate our request, which we appreciated. It did mean giving up our second Privilege room, and another guest ended up receiving the welcome gifts left in our original room, but having rooms across from each other was much more important for our family. The biggest disappointment was breakfast. It was honestly one of the poorest hotel breakfast experiences I've had. Breakfast is advertised as starting at 6:30 a.m., but on our first morning there was still no food available at 6:35, and the setup was very slow. Once staff arrived, they seemed to spend more time talking with each other than preparing the buffet or clearing tables. The second morning, we arrived to breakfast later but still got to overhear the latest gossip from staff as they stood around. On the third morning, the same issues continued: there was no bread available at opening, the jelly dispensers were empty, both coffee machines were out of order, and the toaster had blown a fuse and wasn't working. During this time, the staff member on duty appeared more focused on chatting with another guest than addressing these problems. The repeated issues made me wonder whether the underlying problem is a lack of management oversight, staff training, or operational standards. On a positive note, the river views are beautiful, and the hotel's location is excellent. Unfortunately, those positives weren't enough to outweigh the overall experience.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.0/5

Yvonne B. Couples - Confirmed reviews ALL

Booked into this hotel as have stayed here previously Room was clean and spacious , however be aware that the noise of you are unlucky enough to have a street facing room, was intense. Night 1 - got suddenly woken up by a young girl with a blood curdling scream several times. Got out of bed because it sounded like she was in trouble. Discovered she was a young girl mucking about with mates. Then came the sweepers and lots of other noises, about 4am and it was a similar thing the next evening. Breakfast - I had spoken on staff when we checked due to dietary issues, was told no problem just ask the staff in the morning. So next morning I asked, gave up on waiting after 45 minutes. Also ordered poached eggs, bear in mind this was at 6:30 in the morning when it was quiet, before the coach parties descended on the restaurant. After 25 minutes went to check and was told, “ it takes a long time to boil the water, that is why it is still not ready. It is early in the morning.” Having travelled an awful lot globally, this is the weirdest and strangest excuse I have ever heard. When it did finally arrive , it was not soft poached but hard in the middle. Not what I expect from the hotel, was waiting for the manager to call me afterwards, but at time of review not courtesy of a phone call.

Dear Yvonne Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

Mercure Hotel Inverness We had the most wonderful welcome on our arrival with Jo at reception greeting us with a smile that made us feel very much at home and looking forward to our two nights at this lovely hotel overlooking the river Ness. We had arrived early, so Jo kindly offered to store our bags safely whilst we had a look around the city market just outside the door of the hotel. Our room was an upgrade to a river view which was spacious with a very comfortable bed and an excellent bathroom. The room was very well maintained and as ACCOR members we were pleasant;y surprised with the lovely welcome gift that was waiting for us in our room. Breakfast each morning was included in our reservation and was excellent. The view from the dining room was once again overlooking the river. A very peaceful scene to enjoy during breakfast. All the members of he Mercure team were warm and friendly during our stay. The bar was a good place to sit in the afternoon after an explore of the town and to enjoy our welcome drink that once again was included as part of of our ACCOR membership. Thank you to Jo for making us feel so welcome on our arrival and to all the staff we met during our stay. We would very happily stay at this Very conveniently located hotel in the future.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 2.0/5

Elias I. E. Business - Confirmed reviews ALL

To hard bed an pillow.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 0.5/5

Avril K. Families - Confirmed reviews ALL

It was the worst experience I have had. The rooms were very hot and we were told to open windows. People outside were smoking till very late and the room filled with smoke smell. Then in the morning upon returning from breakfast, there was a bed bug crawling on the duvet.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Accor Customer care will be back to you in due course. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.5/5

George H. Couples - Confirmed reviews ALL

Nice location; however, not a great front desk check in experience. The feeling I got was that no room would be available until check in at 3 pm, and the front desk told us twice that the rooms were still being cleaned. We waited on the couch in front of the check-in desk, and a few others came in 30 minutes before 3 pm, and room was provided however, once 3 pm arrived the front desk didn't call me up to check me in. She was focus on her Shift ending at 3, and once the new front desk representative was available, I had to go up at 3;10 and ask if my room was available, and of course it sure was.

Customer review rating 2.5/5

Diane P. Families - Confirmed reviews ALL

As above.

Customer review rating 4.0/5

Kelly M. H. Friends - Confirmed reviews ALL

Great room for last minute booking, bathroom was very small but adequate, no working extractor fan though. Beds were comfortable. Had a lift so great when you have lots of luggage. Has parking but you need to pay for it. Central to everything.

Customer review rating 0.5/5

Ashraf A. Families - Confirmed reviews ALL

Terrible very hot night no airconditions i was sweating all night and was not aware hotel has no air condition

Other web-users rate our hotel

  • 1,194 reviews 8.8/10 Location
  • 1,494 reviews 5.5/10 Room
  • 1,254 reviews 8.2/10 Service
  • 27 reviews 3.2/10 WiFi
  • 851 reviews 3.8/10 Comfort
  • 613 reviews 8.3/10 Breakfast
  • 471 reviews 6/10 Cleanliness
  • 341 reviews 4.3/10 Vibe

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