Information message

Mercure Inverness Hotel 4 stars

Customer review rating 4.0/5 5,641 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Mercure Inverness Hotel
See on a map
+ 8 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY inverness
united kingdom

Tel: +4401463548111

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • INVERNESS :  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Compact room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed and riverside or old town view

  • Max. number of persons: 2
  • Views: City View, River side *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic Room with 1 double bed, River side

  • Max. number of persons: 2
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

33 Church Street Bar & Brasserie

33 Church Street Bar & Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,641 reviews

tripadvisor

TripAdvisor Rating 3.5/5

416 reviews

Friend & relaxing

Customer review rating 5.0/5

Roddy W. Couples - 15/06/2021 Confirmed reviews ALL

From arrival till departure a staff encounters were friendly, congenial professional. We thoroughly enjoyed our weekend away at Mercure. As usual.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Great standard

Customer review rating 4.5/5

Hilary Families - 15/06/2021 Confirmed reviews ALL

Everything as always high quality. Only reservation was the breakfast experience not quite right. But difficult time to be critical when everyone working hard to make sure we are all safe.

Dear Hilary We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager
Customer review rating 5.0/5

Stef Couples - 13/06/2021 Confirmed reviews ALL

Great location, right at the heart of the town

Dear Stephin We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Central location

Customer review rating 3.5/5

Alex W. Families - 12/06/2021 Confirmed reviews ALL

Reasonable stay, central location, lovely breakfast & friendly staff. Just a few minor issues with room, initially given double bed instead of singles as booked, clean, small but adequate, window didn’t shut so very noisy at night. Could do with a hand rail at shower.

Dear Alex Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Great location

Customer review rating 5.0/5

Maria W. Families - 12/06/2021 Confirmed reviews ALL

Break from COVID !

Dear Maria We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Noisy

Customer review rating 2.5/5

Derek K. Couples - 11/06/2021 Confirmed reviews ALL

Traffic, service and seagull noise disturbed sleep. Hotel needs to invest in soundproofing.

Dear Derek Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod

A welcome break in way home- a known hotel

Customer review rating 4.5/5

Anonymous Couples - 10/06/2021 Confirmed reviews ALL

1st stayed there in 1991 - lived in area for 13 years and the choice for an Inverness stay - nice central location

Dear Sydney We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Excellent Location however poor standard of room

Customer review rating 1.0/5

Scott G. Couples - 09/06/2021 Confirmed reviews ALL

We stayed for a few nights, the hotel appeared very dated from the outside. Upon arrival reception area looked modern and staff were friendly. However, room was basic and dated. Bed and pillows were very uncomfortable. Very poor lighting in bathroom and shower pressure was poor. Window was broken which we reported on arrival, notified reception and were advised someone would look at it - no one looked at it during our 3 night stay. Drink selection in bar was also very poor.

Dear Scott Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Perfect location great stay

Customer review rating 4.5/5

Mariann Families - 08/06/2021 Confirmed reviews ALL

Everything was fantastic hotel from front looks run down however inside is gorgeous and rooms are great size with modern bathrooms - only down point is parking

Dear Mariann We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Nice stay

Customer review rating 4.0/5

Sean Couples - 07/06/2021 Confirmed reviews ALL

Nice hotel hotel room reasonable size very clean great bathroom. Car park small and over priced.

Dear sean We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Pleasant, well located.

Customer review rating 3.5/5

Tracy R. Couples - 07/06/2021 Confirmed reviews ALL

I upgraded to a ‘Privileged” room which was absolutely roasting. The hotel did provide a fan but it was still way to hot and uncomfortable my whole stay. I’d have appreciated air conditioning in the room. Also, as a disabled person, the hotel car park (which seems to be used also by others not staying at the hotel and you do have to pay for your parking with no concessions) had disabled spaces filled with no disabled badge shown. Maybe some genuinely forgot to display their badge, I’d have thought it would have been a better system than it is. Apart from the car parking situation and no air conditioning, the staff were very accommodating and helpful. A great location to.

Dear Tracy R., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Well located and a good stay

Customer review rating 4.5/5

Margo L. Couples - 07/06/2021 Confirmed reviews ALL

We both enjoyed our stay. My only issue was my husband has 2 Neurological conditions so his balance is not good. We had no bath Matt so he was unable to have a shower as he could have fallen.

Dear Margo We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Nicely located and an OK stsy

Customer review rating 4.0/5

Michael W. Couples - 06/06/2021 Confirmed reviews ALL

I have to say that the outside of the building needs a lot of attention, it's drab, old and looks really down market. We ate platinum members and did not feel special when booking in and I don't believe we received a room upgrade , in fact the entry door to the room only just allowed our cases through. The restaurant in the evening had a fight in if with the police called , I'm sure a singular incident but we never ate in it again during our stay . The car park was also a challenge as it had a number of lorries and vans in it which gave me concern for my decent car I was driving . Overall, not what I expected from mecure, in fact I am now in another one in Washington and it couldn't be more different. And cheaper.

Dear Anna We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jason McLeod Operations Manager

Great hotel to stay at very good service from all staff

Customer review rating 5.0/5

Cathie F. Couples - 06/06/2021 Confirmed reviews ALL

The hotel is very central near to everything would definitely be back thank you once again

Dear Cathie We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Great location 2 mins from bus and train station

Customer review rating 4.5/5

Shona Couples - 06/06/2021 Confirmed reviews ALL

Two nights bed and breakfast . bottle of wine and evening meal. Very efficient and freindly staff

Dear Guest We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Great location

Customer review rating 4.0/5

Julie F. Couples - 05/06/2021 Confirmed reviews ALL

Clean, staff polite, great location to explore the city

Dear Julie We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Well located.

Customer review rating 4.0/5

Mary B. Couples - 05/06/2021 Confirmed reviews ALL

Kind staff. Didn't get the room we asked for unfortunately. Breakfast not up to standard for eleven pounds.

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

good location

Customer review rating 3.5/5

David Couples - 04/06/2021 Confirmed reviews ALL

our stay suited us well.

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Ideal base for exploring the Highlands

TripAdvisor rating 5.0/5

sandrahal 17/01/2021 TripAdvisor review

The outstanding highlight of my short stay was the friendliness and courtesy of the staff, especially as it was in the earlier, kinder phase of lockdown. Very spacious, excellent facilities. Good choice on the dining menu, first class cuisine.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Great Stay

TripAdvisor rating 5.0/5

PaulH9212 Business - 29/09/2020 TripAdvisor review

Had a great stay, everything is well set out with Covid Restrictions that are in place. Beds and room in great and very clean condition. The menu is very good, suits all peoples tastes The meals are very nice too.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Our most recent 20 reviews

In partnership with TripAdvisor