Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 698 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 100 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo 1 out of 2 - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    City View

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Compact rooms have all the conveniences you would expect from a Mercure hotel, including a Double Bed, flat-screen TV, complimentary highy speed WiFi, en-suite bathroom, hairdryer and Tea/Coffee making facilities. Sleeps 2 adults

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with picturesque view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    City View or River side

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic bedroom with River View, HD LED TV and complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    River side

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • One room for people with reduced mobility
  • 118 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Family

Services for children

  • Board games available
  • On site

  • Parking pricing: 17.94 € 15 GBP Per day

33 CHURCH STREET BRASSERIE

Photo 1 out of 1 - 33 CHURCH STREET BRASSERIE

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Cooking style
International
Capacity
120
IV1 1QY Inverness, United Kingdom
Telephone +44 1463 548111
Menu PDF

Other informations

Services

  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

33 Church Street Bar and Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 Monday - Friday and from 07:30 Saturday and Sunday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  698 reviews

Customer review rating 4.5/5

Paul C. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Greg H. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, have a safe trip. Kind Regards Jason McLeod Operations Manager

Customer review rating 4.0/5

Patrick T. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon to show you our progress. Kind Regards Jason McLeod Operations Manager

Customer review rating 4.0/5

Alistair M. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Henry B. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon to show you our progress. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Greg H. Business - Confirmed reviews ALL

Friendly and inviting staff. Knowledgeable with regardings to the surrounding area

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, have a safe trip. Kind Regards Jason McLeod Operations Manager

Customer review rating 4.0/5

Patrick T. Solo - Confirmed reviews ALL

Lovely stay with an upgrade to river views. A bit dated, with a sticky desk and also a heated towel rack without a control knob. Welcome gift was a bit late but still appreciated. Also email correspondence a bit delayed too (received an email reply after I had already stayed)

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon to show you our progress. Kind Regards Jason McLeod Operations Manager

Customer review rating 4.0/5

Alistair M. Couples - Confirmed reviews ALL

Reception, bar and dining room staff very pleasant.

Customer review rating 3.5/5

Henry B. Friends - Confirmed reviews ALL

Staff were good, breakfast was good but one side of double bed against the wall was poor. There appeared to be enough room for bed to be in middle of room

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon to show you our progress. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Rebecca L. H. Couples - Confirmed reviews ALL

Fantastic check in, room was wonderfuly spacious & you couldn't beat the location for access to the city.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Chrismr B. Business - Confirmed reviews ALL

Staff were friendly and attentive, the location was excellent by the river, food was tasty and the breakfast selection was brilliant! Would certainly return here

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.0/5

Lindl R. Couples - Confirmed reviews ALL

Disappointed with the room, located on the first floor overlooking an alley full of bins, and although it was supposed to be a Privilege room the room next door to ours seemed much larger. Service from the staff in the bar was also disappointing, unless you were seated right at the bar they pretty much ignored you. No recognition of the Accor membership when checking in or out. The hotel was also very old and tired looking.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.0/5

Karyn M. Business - Confirmed reviews ALL

The room is very dated, small and honestly a bit "grubby". There are no plug sockets next to the ed and all the sockets in the room and squint and generally the room is very worn, wall paper peeling and chips in all the wood work etc. There is a smell that lingers both in the room and I noticed it in the reception area too it's like a damp smell. The staff were nice and the breakfast was good but honestly that's the only positive feedback I can give. I am surprised this hotel can market itself as a 4 star hotel as I have stayed in budget hotels that are presented at a significantly higher standard than your hotel. The noise from the town centre into the room is very loud, it's as though the window is open even though it is not. Although some noise is a given when staying in a city centre hotel, this was excessive and it feels like the windows don't seal properly. I travel frequently for work and often stay in city centre hotels and feel other hotels has measure in place to better sound proof the rooms to make the stay more comfortable. I found it strange to ask for an Iron and Ironing board this is normally a standard thing in rooms and the Iron I was given, was handing over literally dripping water all over the carpet. I then used it to Iron a light colour pair of trousers and they ended up covered in black flakey marks. Overall the entire hotel could really use a massive overhaul. The hardest part of service delivery can be the staff and you are so fortune you have a fantastic team and with the right approach to the presentation of the hotel, this hotel could easily be a show stopper.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 4.0/5

David T. Families - Confirmed reviews ALL

Good central location Attentive and friendly staff a credit to company. Great breakfast. Good bar food meals Comfortable room with superb shower. Thanks for shower mat BUT real need for a couple of grab handles to be safe in shower. Main entrance ramps don’t line up with glass door so needs modification for easy mobility access.

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jason McLeod Operations Manager

Customer review rating 3.0/5

Gail M. Business - Confirmed reviews ALL

Hotel room is very outdated (bar the bathroom, which was lovely). Super noisy in the streets which was not ideal. Worst part of it all was the restaurant and the service. A quick meal turned into 2 hours as I was left waiting quite a bit to order, get my plate cleared, get dessert etc. The WiFi was abysmal too! Couldn't get anything loading, therefore couldn't do work. Breakfast was great!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.5/5

David W. Families - Confirmed reviews ALL

Hotel location was excellent as were the rooms and breakfast also the staff. But to charge 15 quid a night to park my car is shocking. I had just finished staying in Mercure in Ayr for 3½ months and never paid a penny because I was a guest. It was also a public carpark for everyone else to pay?

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.0/5

Sweyn H. Solo - Confirmed reviews ALL

Staff were lovely, and breakfast was very good. But the standard of the room was far below the standard I would expect for the price. Tired, shabby, and very basic amenities (lack of hanging space, no water in the room, decor dated, and full of chips and dents, no power socket next to the bed, no phone charging point, beds (though comfy enough) free to move around on casters, suffocatingly hot on arrival, extremely noisy outside until the small hours of the morning (making opening the window problematic). I would never choose to stay in this hotel again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 4.5/5

Steven A. Couples - Confirmed reviews ALL

Great location, nice big room, and good breakfast buffet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.0/5

Carina H. Business - Confirmed reviews ALL

Whilst the hotel itself was fine, the noisy bars and street fighting under my window (which went on until nearly 3am) meant that I was not well rested for the next day. I am not a light sleeper.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Aamash A. Families - Confirmed reviews ALL

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 4.0/5

Jason C. Couples - Confirmed reviews ALL

Classic large Hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 2.5/5

Isabelle W. Solo - Confirmed reviews ALL

Friendly staff and a quieter second room couldn't make up for dated facilities, uncomfortable bedding, and missing standard amenities. (robe, slippers, standard size sink, Ice bucket, ice machine, phone to call staff

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Sheila C. Couples - Confirmed reviews ALL

Excellent stay in every way. Staff were extremely pleasant & helpful. A special thank you to Meghan who upgraded our room immediately.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Ira H. Couples - Confirmed reviews ALL

We stayed in Glasgow for one night and the hotel was clean, the service was great, and it was a good location to explore the city.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Other web-users rate our hotel

  • 1,166 reviews 8.7/10 Location
  • 1,482 reviews 5.4/10 Room
  • 1,211 reviews 8.2/10 Service
  • 36 reviews 2.5/10 WiFi
  • 861 reviews 3.7/10 Comfort
  • 610 reviews 8.2/10 Breakfast
  • 475 reviews 5.8/10 Cleanliness
  • 352 reviews 4.1/10 Vibe

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