Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 697 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 100 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo 1 out of 2 - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    City View

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Compact rooms have all the conveniences you would expect from a Mercure hotel, including a Double Bed, flat-screen TV, complimentary highy speed WiFi, en-suite bathroom, hairdryer and Tea/Coffee making facilities. Sleeps 2 adults

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with picturesque view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    City View or River side

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic bedroom with River View, HD LED TV and complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

  • Views:

    River side

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • One room for people with reduced mobility
  • 118 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Family

Services for children

  • Board games available
  • On site

  • Parking pricing: 17.87 € 15 GBP Per day

33 CHURCH STREET BRASSERIE

Photo out of - 33 CHURCH STREET BRASSERIE

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Cooking style
International
Capacity
120
IV1 1QY Inverness, United Kingdom
Telephone +44 1463 548111
Menu PDF

Other informations

Services

  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

33 Church Street Bar and Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 Monday - Friday and from 07:30 Saturday and Sunday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  697 reviews

Customer review rating 5.0/5

Ira H. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Danielle P. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Ingrid N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 1.0/5

Atila D. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 4.5/5

Peter S. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 2.0/5

Danielle P. Families - Confirmed reviews ALL

Unfortunately our stay featured an overly hot room, uncomfortable beds and the worst pillows I’ve ever had the misfortune to attempt to sleep on. Other issues was a sign warning the shower was slippy (and it was!) but also saying you had to call the front desk to request a non slip mat. Why not provide one? The heat was on high when we arrived and we couldn’t get the room cooled down.

Customer review rating 2.0/5

Ingrid N. Couples - Confirmed reviews ALL

The night club down the street made for a long and loud night. We changed plans and left early.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 1.0/5

Atila D. Families - Confirmed reviews ALL

We had a terrible experience there, it was impossible to sleep the first night with the extremely loud noise coming from the night clubs, bars and roudy people on the streets until 4am! There is zero accoustic barrier on this hotel and the front desk refused to find another room when I complained and requested a new one at 11pm. I tried again in the morning at 7am and only at that point a new room was provided. Does that mean someone left the room and it was cleaned between 11pm and 7am? I doubt that and I can only assume it was a lack of willingness to help from the night front desk person. On top of that the hotel is in a very tough shape, carpet on rooms looks dirty and beaten up, bathroom was not clean, there were barely any water pressure from the showers and the wifi was so slow that it was unusable. The only positive was the breakfast food quality and variety. I will definitely not come back and avoid Mercury hotels in the future. I do not recommend anyone staying here.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 4.5/5

Peter S. Families - Confirmed reviews ALL

Great Location and some very dedicated staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 4.5/5

Hsiang T. H. Families - Confirmed reviews ALL

Excellent location right along the River Ness. Free parking is available behind the hotel by registering your license plate at the front desk, though some spaces are quite tight, making pulling out a bit tricky. Special thanks to the team for upgrading us to a spacious Privilege room. However, the room feels a bit dated with dim lighting and limited power outlets. There is no air conditioning, but a electric fan was provided.

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon to show you our progress.

Customer review rating 3.0/5

Linda B. Solo - Confirmed reviews ALL

For the price, I was expecting much more. The staff were all very nice. The lobby was dingy. The carpet looks like it should have been replaced at least a decade ago - dirty and stained. My room was tiny but served the purpose for 1 person. It was on the city side of the building and very loud until quite late at night. Carpet had seen better days. The bathroom appeared to have been recently renovated albeit with some questionable choices. Had to ask front desk for conditioner as only shampoo and body wash were actually in the room. Breakfast was decent. Location was great. Obviously the price was for the location - not the quality of the property. If ever back in Inverness, I will choose somewhere else to stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 1.0/5

Susan D. Couples - Confirmed reviews ALL

Please see my comments above. Our room was right across from a noisy bar where music was played until 430am. Hot room, no air con, the hair dryer blew up and was obviously dangerous, lights on right side of bed didn’t work, lights in mirror didn’t work because we couldn’t find a switch.It was a very unpleasant stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 1.5/5

Gary P. Business - Confirmed reviews ALL

No heating, virtually no internet, 2 plug sockets, overpriced parking, pixelated TV, I paid for a river view and got a flat roof and scaffolding (be more honest). This hotel focuses on squeezing more money for each aspect of your stay instead of concentrating on Highland Hospitality. Vastly overpriced and comparable to a Travelodge (who aren’t overpriced)

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 5.0/5

Jeff B. Couples - Confirmed reviews ALL

Spent a night here on our way through. Spacious room. Friendly people. Beautiful view of the river. Close to everything we wanted to see and do.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Jason McLeod Operations Manager

Customer review rating 4.0/5

Richard B. Solo - Confirmed reviews ALL

Vary helpful staff, convenient location, good restaurant and breakfast. Room 207 was quite noisy from Friday night street life. Room very compact fine for short stay for one and well equipped. TV channel not tuned to BBC2 nor anything.

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 5.0/5

Tatiana O. Couples - Confirmed reviews ALL

Location location location...well located in the city centre, 3 minutes to railway station, all good pubs on the same street. Good interior and nice bar, exceptional breakfast. Very polite people from reception and bar.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 1.5/5

Katie F. Families - Confirmed reviews ALL

Overall the hotel was comfortable, well-located, and staff were very friendly. However, they double-booked one of our rooms (which we had secured months in advance of our stay) due to the presence of a "Caledonian sleeper train." From what we could tell from the way the staff approached the situation, this was apparently a very common event. Despite a check-in time of 1:00 pm, we were not allowed to check-in until close to 7:00. All this was without ANY notice at any time. While we are understanding of the need to accommodate the sleeper train workers, double-booking our room (which we paid for in full) was not an acceptable solution, and deferring our check-in time by close to 6 hours without any notice to us at any time was extremely frustrating. As many people travelling abroad and overseas will understand, we planned the day (which was a travel day by car) around the hotel check-in time, and would have planned differently had we been notified that our room was not available until 6 hours after the check-in time. I even received an email that morning telling me check-in time was at 1:00. The hotel clearly knew at that time that they had double-booked the room and that they would not be honoring that time. Further, when booking the hotel, there was no notice that this may happen (despite the fact that it appeared to be common). We likely would not have chosen the Mercure in Inverness had we been made aware. It felt very sneaky and dishonest of the hotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 3.5/5

Michael C. Solo - Confirmed reviews ALL

Overall I was satisfied but for the price I paid I expected slightly more. The Wi-Fi connection in my room was poor and the room was directly over a busy street which was noisy during the night. Was disappointed to find I had to pay extra for car parking, this was not specified before arriving. The room was clean and tidy as was the bathroom. Good breakfast selection. Friendly and helpful staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 2.5/5

Rachel B. Couples - Confirmed reviews ALL

A tired hotel. The room was right next to a noisy lift and doors which ear plugs could not cover up. Breakfast was good apart from the cooked choices: anaemia sausages and bacon for example. Nice fresh pancakes.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 2.5/5

Peter M. Couples - Confirmed reviews ALL

Breakfast experience could be better. Washing the floor in the bar when we were trying to enjoy a celebratory drink did not add to enjoyment. "Skip the Clean" idea is ambiguous.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 4.0/5

Sylvia H. Couples - Confirmed reviews ALL

The privilege room was spacious however it is very dark at the wardrobe area. The bathroom was very tiny with room only to hold 1 clean towel with the other in the wardrobe area.

Dear Guest, Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 4.0/5

Ferdinand P. I. Couples - Confirmed reviews ALL

Had a problem with first part of stay but it was remedied quickly even for tired travelers, they went above and beyond. Upon returning for second part of stay it was average service, rooms clean and confortable.

Dear Guest, Thank you for taking the time to share your constructed feedback. We hope to welcome you back to our hotel very soon!

Customer review rating 4.0/5

John M. Families - Confirmed reviews ALL

Room comfortable but very noisy Saturday night.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 1.0/5

Darragh L. Business - Confirmed reviews ALL

Very dated and distressed decor. Ancient smelly stained carpets, full of holes near window in my room (510). Lock broken off door. Not suitable for business travel. Decor across the hotel looks 40 years old. Badly needs investment.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Other web-users rate our hotel

  • 1,173 reviews 8.7/10 Location
  • 1,490 reviews 5.4/10 Room
  • 1,227 reviews 8.2/10 Service
  • 35 reviews 3.1/10 WiFi
  • 858 reviews 3.7/10 Comfort
  • 612 reviews 8.3/10 Breakfast
  • 478 reviews 5.8/10 Cleanliness
  • 352 reviews 4.2/10 Vibe

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