Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 625 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  625 reviews

TripAdvisor Rating  3.5/5  696 reviews

Just no excuse

TripAdvisor rating 1.0/5

Jillian D Couples - TripAdvisor review

The hotel doesn't look at notes head offices send them, we booked for december in April, a disabled privilege room, what we got firstly was a non disabled privilege room, when we complained they put us in a disabled room, which wasn't a privilege room, and had a bath and only one hand rail for toilet. Having complained about the fact my partner couldn't get into a bath and we had paid for a privilege room, the manager gave us the difference between a standard and privilege room. The receptionist told us they don't look at notes from head office, well maybe they should start to, not good enough.

Recent stay

Customer review rating 4.5/5

Raymond H. Families - Confirmed reviews ALL

We had a great time at the hotel and enjoyed our dinner on the first night for was excellent but thought the wine wasva bit expensive. The basin in the bathroom was cracked with mastic filing the cracked!! We will definitely stay if price is fine.

Dear Raymond We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Great location

Customer review rating 4.5/5

Raymond D. Families - Confirmed reviews ALL

As always at Mercure all was good at the hotel, staff were excellent and the rooms were good too. My only concern was parking. I had occassion to move the car when visiting family and when I returned there was no spaces as the carpark is open to the general public. It took me 90 mins to get a space. I suggest priority should be given to your hotel guests.

Dear Raymond We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Well located but they don’t recognise loyalty

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Platinum member having now stayed here twice. Reception staff were great and the room upgrade was appreciated. The bar staff are untrained in the Accor loyalty program and do not know how the welcome drink vouchers work. They will send you back to line up at reception to validate them and then argue amongst each other what drink you are entitled to and how big a wine you can have. Tip, forget the free drink and go to one of the numerous local bars within close proximity.

Dear Lindsay Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Everything was perfect from room to service from staff apart from the room cards . I was booked for 3 nights and had to get my cards reset everyday and sometimes twice which was extremely frustrating. My card was not kept near my phone

Dear Cathina We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 940 reviews 8.9/10 Location
  • 1,308 reviews 6/10 Room
  • 1,317 reviews 8.6/10 Service
  • 67 reviews 1/10 WiFi
  • 694 reviews 3.4/10 Comfort
  • 523 reviews 8.5/10 Breakfast
  • 403 reviews 6.5/10 Cleanliness
  • 311 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.