Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 658 reviews

Best price
guarantee
Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 100 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 CHURCH STREET BRASSERIE

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  658 reviews

Customer review rating 4.0/5

Brigitte S. Families - Confirmed reviews ALL

Great location for exploring Inverness. Very friendly and helpful staff. Food at breakfast and in the restaurant was very good. Room was clean, quiet and comfortable. Very nice stay for one night but hotel building could use some renovations. Very few electrical outlets in the room. None in the bathroom. But I would stay here again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 1.5/5

Reto M. Solo - Confirmed reviews ALL

More or less friendly welcome. No recognition of ALL status (i.e. welcome drink). Room: "classic", what I booked. Unable to open window. Right in front: rubbish bins. Very, very old carpet, with spots and staines. Same with plastic chair. Desk old, battered and sticky. No drawer, no cupboard with doors , no safe. Only one single socket in the room, so I had to unplug my phone to boil water for a tea. No mentioning about construction site in front of window (neither website, nor at reception) with start of work early morning. I asked if I can pay for an upgrade: 50£ per night. Way too much, the room was already very expensive. Value for money in absolutely no relation (200£ a night). I am very disappointed, this was the worst and most shabby Mercure room I ever saw and I regret booking it.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 3.0/5

Brian B. Couples - Confirmed reviews ALL

The hotel is well located in town by the river. The hotel decor is tired and not to the standard we have experienced in other Novotel or Mercure hotels. There is no air con in the rooms and the room safe did not lock. Our room was however clean and comfortable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 4.5/5

Akshay S. Couples - Confirmed reviews ALL

Located bang on the river Ness. This one is located a stone's throw from the Cathedral, Victorian markets, the Castle and everything you want in prime Inverness. Also has a car parking facility and opens into both hugh street and the river walk.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloe Deane, Front Office Manager.

Customer review rating 3.5/5

Kathy L. Couples - Confirmed reviews ALL

Overall, the hotel needs refreshing badly, peeling wallpaper chipped paint, old carpet The breakfast is all fast food style and restaurant isn’t good.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chloe Deane, Front Office Manager.

Other web-users rate our hotel

  • 1,209 reviews 8.8/10 Location
  • 1,512 reviews 5.6/10 Room
  • 1,338 reviews 8.3/10 Service
  • 29 reviews 1.7/10 WiFi
  • 835 reviews 3.7/10 Comfort
  • 680 reviews 8.5/10 Breakfast
  • 487 reviews 6.1/10 Cleanliness
  • 348 reviews 4.3/10 Vibe

Powered by Trustyou