Mercure Inverness Hotel 4 stars

TripAdvisor rating 3.5/5 329 reviews
Mercure Inverness Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, within 200 metres of the train station

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Nearby to many local landmarks, including Inverness Castle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY
inverness
united kingdom

Check-in from 14h00

Check out up to 12h00

  • INVERNESS :   LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodations

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Compact room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed and riverside or old town view

  • Max. number of persons: 2
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic Room with 1 double bed, River side

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

33 Church Street Bar & Brasserie

Photo non contractuelle / Strictly non binding

33 Church Street Bar & Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,034 reviews

tripadvisor

TripAdvisor Rating 3.5/5

329 reviews

Fine with one exception

Customer review rating 4.0/5

Dj M. Couples - 16/01/2020 Confirmed reviews ALL

Everything was fine, the staff were nice and overall its a very nice hotel with a great breakfast. However on my stay the fire alarm went off twice in the middle of the and we were force to stand outside on a cold wintery evening..

Perfect Stay....................Except

Customer review rating 4.0/5

Barry S. Business - 15/01/2020 Confirmed reviews ALL

Check in and room was great. Checked in with no issues. First fire alarm was activated at 02:00 and mustered outside Second fire alarm was activated at 03:07 and mustered outside No info from hotel employees but I did overhear one employee say ' oh we think its the real thing this time' when the second alarm went off. If there had been a third fire alarm, I wouldn't have left my room. I work offshore on an oil rig so I have some knowledge about fire alarms and how serious they are / can be, the whole situation with the fire alarms turned into a bit of a shambles really

Weekend in Inverness to visit family and tour a little

Customer review rating 4.0/5

David E. Solo - 15/01/2020 Confirmed reviews ALL

Lovely hotel in an ideal location for the centre of Inverness. Room was clean. Bed was comfy. I would stay again if a deal came up again. Recommended. I didn't take breakfast as I was close to all the bakers/cafes in the centre of Inverness.

Fire Alarm went off twice in the middle of the night with no explanation or apology

Customer review rating 4.0/5

Steve Business - 15/01/2020 Confirmed reviews ALL

Room was adequate albeit no way of cooling the room down other than to open the window to a busy street. The fire alarm went off at 2 am and then again at 3 am. There was no explanation or apology either at the time nor in the morning at check out. The staff at check in and check out were very friendly and have no complaint over their service however, there was no offer of any kind of recompense for the disrupted night. It is unlikely I will stay here again, I will probably avoid Mercure hotels altogether in future.

Mercure Inverness

Customer review rating 4.0/5

Keith R. Business - 13/01/2020 Confirmed reviews ALL

All extremely pleasant apart from the noise from the Main Street. This should not be heart from the 5 th floor, and I am sure without the noise reducing vent in the window in would be a lot better. The fire alarms were dealt with well

Nice stay

Customer review rating 4.0/5

Greg Solo - 13/01/2020 Confirmed reviews ALL

Good staff. Nice room decor. Nice fresh breakfast included

Satisfactory stay

Customer review rating 4.0/5

James W. J. Solo - 13/01/2020 Confirmed reviews ALL

Friendly and the sirloin steak was good. The PRIVILEGE room was appreciated

Clean and comfortable

Customer review rating 4.0/5

Stephen Business - 13/01/2020 Confirmed reviews ALL

Room was nice, clean and comfortable. Staff were pleasant and prompt.

Bad night

Customer review rating 4.0/5

David Business - 12/01/2020 Confirmed reviews ALL

Fire alarm activated twice! 2am and 3 am.

George s.

Customer review rating 4.0/5

George S. Friends - 12/01/2020 Confirmed reviews ALL

First class

Wakened twice through the night by fire alarm

Customer review rating 4.0/5

Stephen S. Business - 10/01/2020 Confirmed reviews ALL

Wakened twice through the night by fire alarm and no explanation from staff as to the cause of this.

Nice central hotel.

Customer review rating 4.0/5

Anonymous Business - 09/01/2020 Confirmed reviews ALL

Friendly staff and comfortable rooms.

Dear Robert We very much appreciate your scores regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your scores with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

short break

Customer review rating 4.0/5

G Families - 07/01/2020 Confirmed reviews ALL

was ok, staff friendy and breakfast nice. Room a bit 'musty' and toilet small, but ok. Didn't recive my welcome drink.

Dear Graeme Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

An enjoybale experience and helpful staff.

Customer review rating 4.0/5

D M. Couples - 07/01/2020 Confirmed reviews ALL

Overall our experience was enjoyable. When checking in the gentleman on the desk was very helpful and cheerful. The bar staff were also pleasant. The room was nice and clean. The lady on the desk when we checked out went above and beyond such as seeing if she could show us another room for a future stay. The only thing that was disappointing was the breakfast. We both opted for the cooked breakfast but everything was cold. Though the waitress offered to reheat our food then offered to make us fresh we declined.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Mr gary S.

Customer review rating 4.0/5

Gary S. Couples - 06/01/2020 Confirmed reviews ALL

Perfect location, fast check in and out, big comfy bed, nice room and bathroom, only a slight niggle about the lack of water pressure in the shower, tried everything.... maybe I wasn’t working it correctly or maybe it was just our room( 412). That room had a good view up towards the train station and would definitely stay again

Dear Gary We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

overall it was quite pleasant

Customer review rating 4.0/5

Kenneth B. Friends - 06/01/2020 Confirmed reviews ALL

The room was clean and nice and warm to go into.There was a lack of space for hanging clothes,the wardrobe was far too small.The wash hand basin in the toilet was tiny.The food was excellent as was the staff.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Excellent

Customer review rating 4.0/5

Paul M. Business - 06/01/2020 Confirmed reviews ALL

Excellent stay, clean rooms with very approachable staff. Breakfast was very enjoyable.

Dear Paul We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

overall avery enjoyable stay and look forward to our next booking.would recommend to anyone.

Customer review rating 4.0/5

Andrew M. Friends - 06/01/2020 Confirmed reviews ALL

full marks for quality food. found bar prices a bit pricy. would have preferred a small round table with two comfy seats in our room.

Dear Andrew We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Ms Yvonne Milliken

Customer review rating 4.0/5

Disgruntled C. Families - 06/01/2020 Confirmed reviews ALL

Noise was horrendous. Windows in executive room would not close properly, therefore had street noise until local pub closed at 3am and even then you had everyone leaving the pub and surrounding area. 6am and woke again with the street cleaning machine. Reported to reception next morning and not interested because I booked through Accor. Told me to complain to them. I booked 8 rooms. The rooms with the river view slept ok but those with a street view never. Disgusted how I was treated by management next day. She didn’t want to deal with it!!!

Dear Yvonne Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every c.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Great Stay

TripAdvisor rating 3.5/5

PaulH9212 Business - 06/01/2020 TripAdvisor review

Great stay as always, enjoyed the New Year celebrations, It was a lovely time to be in Inverness. The room was up to the usual standard of cleanliness and the bed was very comfortable the welcome drink was very welcomed :-)

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin
Our most recent 20 reviews

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