Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 604 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  604 reviews

TripAdvisor Rating  3.4/5  762 reviews

Customer review rating 5.0/5

Henry M. Families - Confirmed reviews ALL

Every one working in the hotel was fantastic

Dear Henry Thank you for your kind words regarding your recent stay at Mercure Inverness Hotel. We are delighted to hear that our team provided you with excellent service. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Jason McLeod Operations Manager

Customer review rating 0.5/5

Gareth L. Couples - Confirmed reviews ALL

Sadly our experience this time was poor due to the room being dirty and dusty. Not what I expect from Accor hotels. Dusty tops, half grouted tiles in bathroom harbouring bacteria, hairs on the tiles dusty lamps Breakfast was poor. Dry food that appeared to have been sitting a while too

Dear Gareth I appreciate your feedback regarding your recent stay. I sincerely apologize for the cleanliness and breakfast issues you encountered, as they do not reflect our standards. Your comments will be reviewed with the team to ensure improvements are made, as we strive to provide a comfortable experience for all our guests. Thank you for your insights. Jason McLeod Operations Manager

Customer review rating 5.0/5

Amit S. Families - Confirmed reviews ALL

We really enjoy our stay staff is very polite & humble breakfast very tasty

Dear Amit Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, appreciated the politeness of our staff, and found the breakfast to your liking. Your feedback is invaluable to us. Jason McLeod Operations Manager

Average stay

TripAdvisor rating 3.0/5

iwilkiwil TripAdvisor review

Room was adequately large, however the barhroom was unbelievably small as compared to the size of the room. Bed was comfy enough. Breakfast was okay. The downside is the windows, they were not able to filter out the noise from the outside, hence affecting our quality of sleep (random noise woke us up).

Dear Guest Thank you for taking the time to leave us a review, please allow me to express my sincere apologies you experienced with the external noise. We appreciate your constructive feedback as we look to improve at every opportunity.

Customer review rating 1.0/5

Carolms F. Business - Confirmed reviews ALL

Not enjoyable as rooms smell stale, and car park charges to high. I stayed on top floor and banging noise all night… complained next morning as it sounded like something came loose in the storm, same happened next night, nothing done about it. Two nights with no sleep!!

Dear Carol Thank you for taking the time to share your feedback. I regret to learn about the issues you encountered during your stay, particularly regarding the condition of the rooms and the noise disturbances. We strive to maintain a comfortable environment for our guests, and your concerns will be noted for our ongoing assessment. Regarding parking charges, we appreciate your input and will take it into consideration. Your experience is important to us, and we hope to provide a better stay in the future. Jason McLeod Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,071 reviews 8.7/10 Location
  • 1,417 reviews 5.8/10 Room
  • 1,361 reviews 8.4/10 Service
  • 29 reviews 2.7/10 WiFi
  • 770 reviews 3.9/10 Comfort
  • 612 reviews 8.6/10 Breakfast
  • 458 reviews 6.2/10 Cleanliness
  • 333 reviews 4.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.