Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team friendly and helpful, and that you enjoyed both our breakfast and evening meal offerings. It's wonderful to know these aspects of your stay made a positive impression. We also appreciate your comments regarding the décor. As a historic former mill building, the hotel has a unique character, but we recognise that some areas would benefit from refurbishment. Your feedback is valuable and has been noted as we continue to invest in improvements to the guest experience. We hope to welcome you back to Mercure Perth again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our central location, the character of our historic mill building, and the selection available at both the bar and breakfast. We are sorry that aspects of your room did not meet your expectations and that you experienced difficulties with the Wi-Fi during your stay. Reliable connectivity is important, and we appreciate you bringing this to our attention. We are currently reviewing guest feedback across several areas of the hotel as we continue to work closely with our management company on plans to enhance the overall guest experience and invest in improvements to the property. Thank you once again for your comments. We hope to have the opportunity to welcome you back to Mercure Perth and provide a more enjoyable stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, found your room clean and comfortable, and that our team made a positive impression with their friendly and helpful service. It's also wonderful to know that you enjoyed our breakfast and the fresh hot food on offer. We appreciate your comments regarding the room and the positioning of power sockets. We are actively looking at ways to enhance the guest experience and are working closely with our management company on plans to upgrade areas of the hotel. Thank you also for highlighting the information provided about parking. We appreciate this feedback and will review the information available on our website and booking confirmations to see where we can provide clearer guidance regarding our overflow parking facilities for future guests. We hope to welcome you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. I am delighted to hear that you found our team friendly and that you enjoyed our convenient city centre location. Providing a warm welcome and good service is something we take great pride in. I am sorry to learn that aspects of your stay fell short of expectations. Regarding parking, our £7 daily parking charge is displayed on our booking channels and pre-arrival information, although I appreciate your comments and will review how clearly this information is communicated. I also appreciate your feedback regarding the condition of the room and the mould around the bath sealant. This is not the standard we strive for, and I have shared your comments with our maintenance team so they can investigate and address the issue. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your wonderful review and for choosing to stay with us again at Mercure Perth. We are delighted to hear that each of your visits has been a great experience. It's especially pleasing to know that our team’s friendly and helpful service continues to make a positive impression. Taking the time to greet our guests and ensure they feel welcome is something we take great pride in. Thank you for your kind comments regarding our location, and we are thrilled to hear that you plan to return. We look forward to welcoming you back for another enjoyable stay soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your review. We're delighted to hear that you enjoyed our central location, our breakfast, and that our team helped make your stay a positive one. Your kind comments about our receptionist/manager are especially appreciated, and I'll be sure to pass on your feedback to the team. We also appreciate your comments regarding the rooms and carpets. As a historic property, we recognise that some areas would benefit from updating, and we're actively exploring ways to enhance the guest experience while working closely with our management company on plans to upgrade the hotel. Thank you again for your feedback, and we hope to welcome you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your review. We're pleased to hear that you found the hotel comfortable and enjoyed our central location in the heart of Perth. However, we're sorry to learn that breakfast did not meet your expectations. We take great pride in the quality and variety of our breakfast offering, so it's disappointing to hear that your experience fell short. Your feedback has been shared with the team as we continually work to improve our guests' experience. We appreciate your comments and hope to have the opportunity to welcome you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum L. Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed your stay and that our team made such a positive impression. I am especially pleased that you found our staff to be helpful and welcoming. While we appreciate your comments regarding the rooms, we are actively looking at ways to enhance the guest experience and are working closely with our management company on plans to upgrade the hotel. We hope to have the opportunity to welcome you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient for exploring Perth. However, I am sorry that aspects of your room did not meet your expectations. Your comments regarding the mould around the bath, worn carpet, and missing bath plug have been noted and will be shared with the relevant teams for review. We are actively looking at ways to enhance the guest experience and are working closely with our management company on plans to upgrade the hotel. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and that our team helped make your stay a great one. Your kind comments about the excellent service you received are greatly appreciated and will be shared with the staff. We also value your observations regarding the condition of the hotel. Please be assured that we are actively looking at ways to enhance the guest experience and are working closely with our management company on plans to upgrade and improve the hotel. Feedback such as yours is invaluable in helping us identify areas where we can do better. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. I am pleased to hear that you enjoyed the hotel's lobby and bar areas, and I appreciate your positive comments about these spaces. However, I am sorry to learn that your guest room did not meet your expectations. Please accept my apologies for the condition of the carpet, the dated décor, and the issues you encountered with the shower and bathroom sealant. This is certainly not the standard of accommodation we strive to provide, and I understand how disappointing this must have been. Your comments have been shared with the relevant teams as we continue to review and prioritise areas of the hotel for improvement. Feedback such as yours is invaluable in helping us enhance the experience we offer our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the quality and service we aim to deliver. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. I am delighted to hear that you enjoyed your stay overall and that you found the cold water dispenser in Reception a welcome addition, particularly during your visit. It's also wonderful to know that you were pleased with your room and enjoyed the breakfast. I am sorry, however, to learn that the hot water taps in the sink and bath were sputtering during your stay. I appreciate you bringing this to our attention, as this is not the experience we want our guests to have. Your comments have been noted and will be shared with our maintenance team so they can investigate the issue. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to the hotel in the near future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear George, Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the condition and updating of the hotel, and we are sorry that you were disappointed with the dining arrangements during your stay. We would, however, like to clarify that while our main dining room was being used for a group booking, our All Day Dining menu remained available in the bar, providing a selection of food options for our guests. We understand that having to dine in the bar may not have been your preferred experience, and we regret any disappointment this caused. Your comments regarding the hotel and your overall experience have been noted and will be shared with the relevant teams as we continue to review and improve our guest experience. Thank you again for your honest feedback, and we hope you may consider staying with us again in the future. Sincerely, The team at the Mercure Perth Hotel