This is Margaret w. , who booked the accommodation, our friends room was lovely but ours needs a bit of work , wasn’t very impressed with room /bathroom

Positives ... Polite and friendly staff. Nice Restaurant with welcoming staff. Good Breakfast. Chef enquired as to how we enjoyed our meal. Went the extra mile to acknowledge my Birthday meal on 4th September. Negatives ... Hotel a little dated (but happy to stay there again). Room allocated was not as big as advertised ... around 20% smaller. No internet available Saturday all day and Sunday morning. Told that this problem was not shared with other guests but learned otherwise by speaking to other guests. No apparent attempts made to rectify this situation. No toiletries provided upon our arrival. Had to ask twice on our 2nd Day to have our Room made up after a significant delay.

My Husband and I had a very nice time at the Mercure, Perth. Very friendly, helpful staff. We will definitely be back.

The whole stay was very pleasant from start to finish, The receptionist was very friendly and helpful on check in and the dinner was amazing quality. Overall, a great experience. Will definitely be back.

Staff where extremely helpful and pleasant

Pleasant stay food really nice all staff very helpful and cheery

Great two nights and good food

Arrived on September 3 for a four night stay and was delighted with the great reception we received at the check-in desk. Unfortunately it all went downhill from there. We had upgraded our room from a 'standard' to 'privilege'. Glad we didn't take the 'standard'. Room/bathroom was tired and small and the large flat screen tv they boasted about lost it's single every five minutes. Bed was clean and comfy though, praise be! After a quick visit to our room following arrival we paid a visit to the bar with another two members in our group. They had booked 'standard' so required a drink! There was no bar person on duty and we had to keep going to reception to request service. This wasn't a problem for long however as the prices were extortionate so went out from then on. Found plenty cheaper places with great service. Breakfasts were pretty basic to say the least and the broken toaster resulted in lengthy waits. I was there four days, surely a new toaster could have been purchased in this time? Hate to think how long it had been broken for. On our last morning most breakfast items were burnt or overdone. Horrendous. We only ate one evening meal at the hotel but that was a disaster. After a long day at Perth races we were extremely hungry and looking forward to an evening in. Prawn cocktails were bland, no butter with the bread. The men in our group ordered the Cheeseburger with bacon, onion rings and BBQ sauce from the menu. It came with no cheese, bacon, onion rings or BBQ sauce! When we pointed this out to the lovely waitress she went back to the kitchen and eventually returned with some bacon and onion rings on a small plate, by this time the burgers were almost gone.

After a few problems with the room not being ready which was sorted out by very friendly staff we enjoyed a quiet and comfortable stay. Meal was lovely and breakfast nice.

Perfect

We had a lovely couple of days in this quirky hotel. It is set in an Old Mill and the water feature is a plus. Staff were very helpful although sometimes a bit abrupt. The cobbled Street on entry was a bit difficult to find but overall we had a great time.

Great food, fantastic staff, good location. Rooms need upgrade.

A comfortable and friendly hotel in the centre of town. However we considered it expensive and not good value for the price paid. Our privilege room cost around thirty pounds extra but appeared no different from a standard room apart from provision of two thin cotton dressing gowns and disposable slippers. The restaurant was friendly and pleasant enough but below expectations in both ambience and food quality.

Hotel was in a good location bit pricey for a drink

Apart from trying to get through to reservations, which is a complete nightmare, they even take days to respond to emails, cannot fault hotel or staff, all excellent.