Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 623 reviews

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West Mill Street, PH1 5QP PERTH, United Kingdom

Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Paid on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  623 reviews

Customer review rating 4.0/5

Trevor H. Solo - Confirmed reviews ALL

All fine, except the room was not cleaned once in 4 nights. Could have done with tea and milk being replaced, even though not having the bed made is no problem.

Dear Guest, Thank you for your feedback. I’m really glad to hear that overall your stay was positive, but I’m sorry to learn about the housekeeping issue you experienced. Our rooms are serviced when a “Gone Exploring” hanger is placed on the door, as this lets our team know it’s a convenient time to enter. That said, I completely understand your frustration, especially when it comes to essentials like tea and milk not being replenished during your stay. Your comments are very helpful, and we’ll use them to make sure this process is clearer for future guests and that we’re doing everything we can to avoid any inconvenience. We hope to have the opportunity to welcome you back for a smoother experience next time. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 2.5/5

Viktor N. Couples - Confirmed reviews ALL

The accommodation is in a nice historic building. However, all the equipment is outdated, the bed is not comfortable, the bathroom is outdated, the windows are drafty. The breakfast was simple, the coffee was poor. The service at the reception and in the restaurant was average. You have to pay for parking. The accommodation is conveniently located for exploring the Highlands. Nothing memorable.

Dear Viktor N., Thank you very much for taking the time to share your feedback, and most importantly, for being a loyal member of Accor. We truly value your continued trust and support. We are pleased to hear that you appreciated the character of our historic building and our convenient location for exploring the Highlands. However, we are sincerely sorry that your overall experience did not meet expectations. Your comments regarding the condition of the accommodation, comfort of the bed, and the bathroom facilities are noted with great concern. We understand how important these elements are to a pleasant stay, and we are currently reviewing areas where improvements and updates are needed. We also regret that the breakfast offering and coffee did not meet your expectations. We appreciate your honest observations, as they help guide our efforts to enhance the guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable stay. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 4.0/5

William M. Couples - Confirmed reviews ALL

Great friendly staff, only complaint the shower had no pressure and it was so poor my wife couldn't wash her hair because it was an over the bath shower it really needed grab rails, it could really do with an makeover to bring it up to date

William M., Thank you for your review and for highlighting our great location and friendly team, we’re so pleased you enjoyed those aspects of your stay. We’re sorry to hear about the issues you experienced with the shower pressure, and we understand how frustrating that must have been, especially when it impacted your comfort. We also appreciate your comments regarding the need for grab rails and the overall condition of the bathroom. Your feedback is very valuable, and we will be sharing it with our maintenance and management teams as we continue to plan improvements and upgrades. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 2.5/5

Mark J. Business - Confirmed reviews ALL

Well located hotel with brilliant staff. The hotel is in need of a refurbishment as it is tired. The hot water coughs and splutters in rooms c 101, which can be dangerous.

Dear Mark J., Thank you for your feedback and thank you for being a loyal member of Accor. We’re pleased to hear you valued our location and found our staff to be brilliant. We’re very sorry to learn about the condition of the hotel and the issues you experienced with the hot water in your room. Your comments are concerning, particularly regarding the water pressure, and we take this very seriously. This has been flagged for immediate review to ensure the safety and comfort of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 4.5/5

Laura C. Couples - Confirmed reviews ALL

A very pleasant stay. Beautiful hotel and beautiful location with lots to do in the town centre.

Dear Guest, Thank you so much for your lovely review and for your kind comments about your recent stay. We’re delighted to hear that you enjoyed the character and history of the hotel, as well as your spacious room and comfortable bed. It’s also wonderful to know our team made a positive impression by being friendly and helpful, we’re always happy to assist, especially with those easy-to-forget essentials! We’re glad you appreciated the beautiful surroundings and convenient location close to the town center. Hopefully next time you’ll have the chance to experience our restaurant and bar as well. Thank you again for your kind words, we’re really pleased you had such a pleasant stay, and we look forward to welcoming you back again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Other web-users rate our hotel

  • 833 reviews 9.1/10 Location
  • 1,210 reviews 4.6/10 Room
  • 1,563 reviews 9.4/10 Service
  • 63 reviews 1.8/10 WiFi
  • 539 reviews 4.5/10 Vibe
  • 470 reviews 7.6/10 Breakfast
  • 461 reviews 3.8/10 Amenities
  • 447 reviews 5.4/10 Cleanliness

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