Mercure Perth Hotel 3 stars

Dear Gareth, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet the expectations you had based on your previous experiences with Accor hotels. We appreciate your comments regarding the size and condition of the room, as well as the areas where you felt improvements were needed. As a hotel with its own unique character and history, we understand that our property may differ from newer or more contemporary Accor locations, but we are continually reviewing ways to enhance our facilities and guest experience. We would also like to clarify that while our restaurant is not open every evening for evening service, we do offer a full food menu served in our bar area, where guests can enjoy a relaxed dining experience. We apologise if this was not clear during your stay and regret any disappointment this may have caused. Thank you again for your honest feedback. We value your comments and use them to help us continue improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the level of hospitality you expect from Accor. Sincerely, The team at the Mercure Perth Hotel

Dear Jill, Thank you for taking the time to share your feedback. We are very sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the service you received on arrival. A warm welcome is something every guest should experience, and we're disappointed to hear that your initial interaction with our reception team left you feeling unwelcome. We are, however, pleased that Cynthia was able to turn things around with her excellent service, and we will be sure to pass on your kind comments to her. We're also sorry to hear about your concerns regarding the condition of the hotel, the temperature of your room, and the issue with the window. Please note that fans are available upon request, and we would have been happy to provide one for you had we been made aware of the issue at the time. We encourage guests to contact our reception team with any requests or concerns during their stay so that we have the opportunity to assist and improve their comfort. Your comments have been shared with our maintenance and management teams, as guest comfort is extremely important to us. We also appreciate your feedback regarding our luggage storage arrangements. We understand your concerns, and your comments will be taken into consideration as we review how we can improve this aspect of the guest experience. We regret that your stay has left you questioning whether to stay with us again. We value your honest feedback, as it helps us identify where improvements are needed, and we hope we may have the opportunity to restore your confidence and provide you with the high standard of service you should always expect from us. Sincerely, The team at Mercure Perth Hotel

Dear Lee, Thank you for taking the time to share such a thoughtful review of your stay. We're delighted to hear that you found our team pleasant and helpful, enjoyed the quality of the food, and were pleased with the cleanliness and standard of your room. It's also wonderful to know that you appreciated the character of our hotel. We sincerely appreciate your constructive feedback regarding the door closures. We understand how noise from slamming doors can impact the comfort of our guests, and your suggestion for soft-close door mechanisms is a valuable one. We'll certainly take your comments into consideration as we continue to look for ways to improve the guest experience. Thank you again for your kind words and helpful feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, The team at the Mercure Perth Hotel

Dear Iain, Thank you for your kind review and for choosing to stay with us again. We're delighted to hear you had another great stay and that you enjoyed our convenient location. It's especially rewarding to know that our team was helpful throughout your visit. Your feedback means a great deal to us, and we look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, The team at the Mercure Perth Hotel

Dear Tim, Thank you so much for your wonderful review and for your continued loyalty to Accor hotels. We are delighted to hear that your overnight stay with us was such a pleasant experience. Your kind words about Chloe are truly appreciated, and we will be sure to share your comments with her. She is a valued member of our team, and it's fantastic to know that her warm, attentive, and knowledgeable service made such a positive impression. Providing genuine hospitality and creating memorable experiences for our guests is something we strive for, and your feedback is a wonderful recognition of that. We're also pleased that you enjoyed your welcome drinks and breakfast. Thank you again for taking the time to share your experience, and we look forward to welcoming you back on your next visit. Sincerely, The team at the Mercure Perth Hotel