Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 576 reviews

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Mercure Perth Hotel - Image 1
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West Mill Street, PH1 5QP PERTH, United Kingdom

Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Paid on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  576 reviews

Customer review rating 2.0/5

James B. Couples - Confirmed reviews ALL

Didn’t have high expectations - knowing the hotel from 50+ years ago but oh boy ! Greeted by the F&B manager with her over enthusiastic long winded verbally obtuse greeting ! The room ( a privilege room ) was at the end of a freezing cold corridor . Very old fashioned - no accessible plugs to charge phones etc . A shower over the bath where the shower curtain took over ! Just old and tired really ! A tiny wardrobe space 80% occupied by an ironing board . Then - despite following the instructions from madam talk - the room was not serviced ! At 1.00 am the receptionist offers to see if he could change our room ! What ? We wanted to sleep and just got clean towels and some coffee sachets - but not coffee pods which were locked away . Sunday breakfast at 10.00 has fun out of just about everything hot - replenished but only after a long wait . Evening bar lady ( forging girl ) was excellent but the rest was just not good ! The hotel still feels 50 years old and needs a total refurbishment . Worst Acorr group stay ever and I’m a silver card holder . No special welcome either ! Not good !

Dear Mr B., Thank you for taking the time to share such detailed feedback following your recent stay. We are truly sorry to read how disappointed you were with your experience. It is particularly concerning to learn that your stay did not meet expectations, especially as a valued Silver member of the Accor group. We regret that several aspects of your stay fell short, from the condition and temperature of the corridor, the room layout and lack of accessible power points, to the shower arrangement and limited wardrobe space. We fully understand your comments regarding the overall condition of the hotel, and we recognise that improvements are required. Refurbishment planning is ongoing, and feedback such as yours reinforces the importance of accelerating these discussions. We are especially disappointed to learn that your room was not serviced despite following the advised procedure. This is not the standard we expect, and we sincerely apologise for the inconvenience caused. The situation regarding the coffee supplies, along with the late suggestion of a room move at 1.00am, understandably added to your frustration, and we appreciate that this was far from an ideal resolution when you simply wanted to rest. Your comments regarding breakfast replenishment on Sunday morning have also been shared with our Food & Beverage team to ensure closer monitoring during busy periods. Please be assured that your feedback will be discussed at our next Heads of Department meeting so that each team can reflect on where we fell short and identify clear actions to prevent similar situations in the future. We are, however, pleased to hear that the evening bar team member made a positive impression, and we will ensure your kind comments are passed on to her. Thank you again for your honest feedback. While we regret that this stay did not meet your expectations, we do hope you might allow us the opportunity to provide a much-improved experience in the future. Kind regards, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 5.0/5

Theresa A. Families - Confirmed reviews ALL

See above

Dear Theresa A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations manager Mercure Perth

Customer review rating 5.0/5

Pat T. Solo - Confirmed reviews ALL

The staff were all very nice especially the girl on reception when I checked in the room was very comfortable and the food was delicious I will be staying at this hotel again

Dear Pat T., Thank you so much for your wonderful review and for awarding us a perfect score! We are delighted to hear that you had such a comfortable and enjoyable stay with us. Your kind comments about our team mean a great deal, and we will be sure to pass along your lovely feedback to our reception team member. We’re also very pleased that you enjoyed the comfort of your room and the delicious food during your stay. It was truly a pleasure to have you with us, and we look forward to welcoming you back again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 2.5/5

Michelle P. Couples - Confirmed reviews ALL

The place is very tired looking, could do with being refreshed. Breakfast was good, staff were very pleasant. Happy to help with any queries we had.

Dear Michelle P., Thank you for taking the time to share your feedback. We’re pleased to hear that you found us well located, enjoyed your breakfast, and that our team were pleasant and helpful during your stay. Your kind comments about the staff are greatly appreciated and will be shared with the team. We’re sorry, however, that you felt the hotel is looking tired and in need of refreshing. We understand how important first impressions and overall presentation are to the guest experience. Please be assured that we are continually reviewing our refurbishment and maintenance plans, and your comments help us prioritise these improvements. Thank you again for your honest feedback. We hope we may have the opportunity to welcome you back in the future and provide a stay that exceeds expectations. Kind regards, The Team at Mercure Perth

Customer review rating 1.5/5

Felix S. Business - Confirmed reviews ALL

Woken by a load fan at 5:00am in the room next door which remined on until I left.

Dear Felix, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The team at the Mercure Perth Hotel

Other web-users rate our hotel

  • 830 reviews 9/10 Location
  • 1,186 reviews 4.7/10 Room
  • 1,564 reviews 9.4/10 Service
  • 60 reviews 2.1/10 WiFi
  • 542 reviews 4.8/10 Vibe
  • 462 reviews 4/10 Amenities
  • 457 reviews 7.4/10 Breakfast
  • 434 reviews 5.8/10 Cleanliness

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