Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 647 reviews

Best price
guarantee
Mercure Perth Hotel - Image 1
Mercure Perth Hotel - Image 2
Mercure Perth Hotel - Image 3
Mercure Perth Hotel - Image 4
West Mill Street, PH1 5QP PERTH, United Kingdom

Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Paid on-site car park for guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  647 reviews

Customer review rating 3.0/5

Kieranmr S. Business - Confirmed reviews ALL

Staff we great, food in the bar / lounge area was great. Unique feature with the water running through and being viewable through the glass is cool. However £28 parking for 4 nights in my opinion is really steep considering the car park is tiny and a fight to keep a space. The WiFi is just awful, really bad. And the rooms and corridors are dated, and a little rough around the edges. Bed was fine, pillows were pretty comfy. If it were my choice to stay for pleasure on visit to Perth don’t think I would stay here, but it’s still better than some places that my work would like to put me. For coming here for work, it’s an okay stay, I’m not dissatisfied, it is alright hotel. If the parking and WiFi improved it would be way more satisfying. Even the staff members say the WiFi is poor. I get it’s an old building, but in this day and age, this can be rectified, especially to appeal to a younger demographic. Thanks

Dear Kieranmr S., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed the service from our staff, the food in the bar and lounge area, and the unique feature of the water running through the hotel. It’s also good to know you found the bed and pillows comfortable during your stay. We appreciate your comments regarding the parking, WiFi, and the condition of some areas of the hotel. Our parking charge is £7 per night, and while our main car park can become busy at times, we do also have an overflow car park located just across the street to provide additional parking spaces for guests. We’re sorry to hear that the WiFi did not meet expectations. We understand how important a reliable connection is, particularly for guests travelling for work, and your comments have been noted as we continue to review improvements to our facilities. We also appreciate your observations regarding the décor and condition of the rooms and corridors, and we are continually working on updates throughout the property while maintaining the character of our historic building. Thank you again for your balanced feedback. We’re glad that overall your stay was satisfactory, and we hope to have the opportunity to welcome you again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 3.5/5

Sarah J. Couples - Confirmed reviews ALL

We returned to the Mercure Perth having previously stated in 1996. The hotel looks internally and externally as it did then so it could do with a spruce up. The location is good, staff generally friendly, the room was clean and the breakfast plentiful. However, you don’t really expect to find a toilet roll hanging on one side of what was a broken toilet roll holder, which should be a quick and easy repair job. WiFi claims to be high speed but was dreadful. Could just be in particular rooms but we found it intermittent and slow. We had a good one night stay but the hotel really would benefit from a bit of investment.

Dear Sarah J., Thank you for taking the time to share your feedback and for returning to stay with us after so many years. We’re pleased to hear you enjoyed our convenient location, friendly staff, clean room, and plentiful breakfast. That said, we’re sorry to learn that certain aspects of your stay did not meet expectations. Your comments regarding the maintenance issue in the bathroom and the WiFi quality are appreciated, and we agree these are areas that should be addressed promptly. Please be assured that we are sharing this with our maintenance and management teams to ensure improvements are made. We also value your broader feedback about the hotel’s condition, and it’s something we are actively reviewing as part of our ongoing plans. We’re glad you still had a good overall stay and hope to have the opportunity to welcome you back again for an even better experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 4.0/5

Chris C. Business - Confirmed reviews ALL

Well located. Good parking. But generally dated and tired. Friendly staff.

Dear Chris C., Thank you for your feedback. We’re pleased to hear that you found the hotel comfortable, well located, and that you received a warm welcome from our team. It’s also great to know that the parking facilities were convenient for you. We appreciate your comments regarding the décor and overall condition of the hotel. We recognise that some areas would benefit from updating, and your feedback has been shared as we continue to review and improve the property. We hope to have the opportunity to welcome you back again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 4.0/5

Heather E. Couples - Confirmed reviews ALL

Travelled to attend Perth races Good hotel nice bar good staff

Dear Heather E. Thank you for your review. We’re delighted to hear that you had a pleasant stay with us while attending the Perth races. It’s great to know you enjoyed the bar and found our team to be welcoming and helpful. We hope you had a fantastic time at the races and that we’ll have the pleasure of welcoming you back again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 3.0/5

Allyson T. Couples - Confirmed reviews ALL

The hotel is in a superb location but our room was the shabbiest I have stayed in for a long time. Not the standard I would expect from Mercure. Very disappointed even if it was inexpensive; I now know why it didn’t cost much! Rooms at the back of the hotel desperately need refurbished Staff great (particularly on reception & bar)

Dear Allyson t., Thank you for taking the time to share your feedback. I’m really pleased to hear that you enjoyed our superb location and that our reception and bar teams made a positive impression, I’ll be sure to pass on your kind comments to them. That said, I’m genuinely sorry to learn that your room did not meet expectations. Your comments about the condition of the rooms, particularly those at the back of the hotel, are taken seriously. We understand how important comfort and quality are to our guests, and it’s clear we fell short during your stay. Please be assured that your feedback has been shared with our management team as we continue to review and prioritise refurbishment plans. We appreciate your honesty, as it helps us improve. We do hope you might consider giving us another opportunity in the future to provide a much better experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Other web-users rate our hotel

  • 861 reviews 9.1/10 Location
  • 1,244 reviews 4.7/10 Room
  • 1,600 reviews 9.5/10 Service
  • 64 reviews 2.6/10 WiFi
  • 550 reviews 4.8/10 Vibe
  • 490 reviews 7.8/10 Breakfast
  • 463 reviews 5.6/10 Cleanliness
  • 462 reviews 3.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth