Dear Guest, Thank you very much for your lovely 90/100 review. It is wonderful to hear that you enjoyed your stay with us and were comfortable in your room. We are also delighted that you found our team pleasant and helpful, and that our central location made it easy to explore Perth. Thank you again for your kind comments, and we hope to have the pleasure of welcoming you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. It’s wonderful to hear that you found our staff extremely pleasant and helpful, and that your room was clean and spacious. We really appreciate your comments regarding the tea and cups not being replenished during your two-night stay. I’ll certainly pass this on to our housekeeping team, as we want guests to have everything they need throughout their stay. I’m also sorry that you found the shower restricted and that the bathroom and room felt a little dated. We are continually working through improvements to the hotel, and your comments are helpful in highlighting areas that we can focus on. Thank you again for your kind feedback, and we hope to welcome you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. It’s great to hear that you found our team welcoming and that your room was clean and comfortable during your stay. I’m sorry, however, that you felt the room and bathroom were showing their age and that our Wi-Fi did not meet your expectations. I also appreciate your comments regarding our food and bar pricing, and we’ll take this feedback on board as we continue to review the guest experience we provide. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your fantastic 100% review! We are delighted to hear that you enjoyed your stay with us and appreciated our central location, with the shops, pubs and restaurants all within easy walking distance. It is also great to know that you found your room clean and comfortable and enjoyed your stay overall. Thank you for your feedback on breakfast as well. We are always pleased to hear how our guests find their experience and will take your comments on board. Most importantly, we are thrilled that you would stay with us again! We look forward to welcoming you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your lovely review and for sharing your feedback following your stay with us. We are delighted to hear that you enjoyed a comfortable night's sleep in our large bed and that you found the room warm and comfortable. It is also great to know that you enjoyed your evening meal in the Lounge and thought the breakfast was fantastic. We appreciate your comments regarding the room requiring a little TLC and the extractor fan in the bathroom. We will certainly pass this feedback on to our maintenance team for attention. Thank you again for choosing Mercure Perth. We are pleased you had such an enjoyable stay and hope to welcome you back again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback and for your 80% review. We are pleased to hear that you found our reception and dining room teams helpful and that our colleagues were able to assist you during breakfast. It is particularly nice to hear that our team were on hand to make your stay more comfortable. We appreciate your comments regarding the stairs and the distance to your room, as well as your feedback on the seating in the foyer. We will certainly take your comments on board as we continue to look at ways of improving our guest experience. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your fantastic 100% review. We are delighted to hear that you enjoyed your stay and found the hotel peaceful and clean. It is especially wonderful to hear your kind words about Chloe. We will be sure to pass your comments on to her, as I know she will be delighted to hear that she helped make your stay so easy and enjoyable. Thank you also for mentioning her recommendations. Providing that personal touch and helping our guests make the most of their time in Perth is exactly what we aim for. We hope to have the pleasure of welcoming you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to provide such detailed feedback. I’m genuinely sorry to hear that your stay fell so far below the standard we aim to provide, particularly as you rated our team so highly. While I’m pleased that our staff made a positive impression, I completely understand that their efforts cannot make up for the other issues you experienced. The cleanliness concerns you have raised, including the items found underneath the beds and the dust in the bathroom, are particularly disappointing and certainly not the standard we expect. I will be sharing these comments with our Housekeeping and Maintenance teams so that these areas can be addressed. I’m also very sorry to hear about the condition of the window catch and the temperature of the room. A window not functioning correctly is something we take seriously, and we will ensure this is investigated. Your comments regarding both dinner and breakfast are equally concerning. The dishes and breakfast items you have described clearly did not meet the standards we expect, and your feedback will be discussed with our Food & Beverage and Kitchen teams. We fully appreciate your comments regarding the overall condition of the hotel. Our property is a historic building with a number of areas that require ongoing investment and improvement, and we recognise that this can be frustrating when it impacts a guest’s stay. Thank you again for recognising the efforts of our team despite your overall experience. I’m very sorry that we were unable to provide you and your family with the comfortable and enjoyable stay you should have received. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location and found our team welcoming and friendly. It’s also great to hear that you found your room clean and comfortable during your stay. We appreciate your comments regarding the overall condition of the hotel. As a historic property, the building does have its character, but we fully appreciate that some areas would benefit from investment and refurbishment. Your feedback is valuable to us and will be taken into consideration as we continue to look at improvements across the hotel. Thank you again for your kind comments, and we hope to have the pleasure of welcoming you back to Mercure Perth in the future Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave us a review. We are delighted to hear that you found our staff great and our location convenient. We are sorry, however, that you felt your room was tired. We appreciate your feedback and understand that the condition and appearance of our rooms can impact your overall experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave us your feedback. We are pleased to hear that you found our hotel nice overall. We are sorry, however, that the noise from the floorboards above disturbed your stay. As a historic building, our original floors can unfortunately creak and carry sound between rooms, particularly when guests are moving around. We appreciate that this can be frustrating, especially when it continues for an extended period. We hope that, despite this, we will have the opportunity to welcome you back for a more peaceful stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We are disappointed to hear your comments regarding the cleanliness and condition of the room, including the toilet seat. We take these matters seriously and will be raising them with our housekeeping and maintenance teams. We are also concerned to hear that you and your husband felt unwell after breakfast. We take food safety extremely seriously, and our breakfast procedures and food temperatures are monitored regularly. We have not received similar reports, but we will certainly investigate your comments with our kitchen team. We appreciate your feedback and hope we will have the opportunity to provide you with a much-improved experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and our team friendly. We are sorry that you found the room dated and uncomfortable, particularly with the temperature during your stay. We appreciate that the lack of air conditioning and limited window opening can be frustrating, especially during warmer weather. Fans are available from reception on request, and we are sorry this was not able to improve your experience. We also appreciate your comments regarding the fixtures and countertop, which will be passed to our maintenance team for review. Thank you again for your honest feedback. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that our team made such a positive impression, and especially that Chloe was so helpful and welcoming during your stay. It is also wonderful to hear that you appreciated our dedicated gluten-free breakfast area. We are sorry, however, that the room did not meet your expectations. We appreciate your comments regarding the size, furnishings, bed and pillows, as well as the positioning of the mirrors and TV. We understand how important space and practicality are, particularly when preparing for a special occasion such as a wedding. We are also sorry to hear about the cobwebs you encountered. This is not the standard of cleanliness we aim to provide, and your comments will be shared with our housekeeping team. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your fantastic review and for choosing Mercure Perth. I’m delighted to hear that you enjoyed staying in our historic building and that you liked the space and facilities in your room. It’s great to hear that you found the room comfortable and had everything you needed during your stay. I’m sorry to hear about the issue with the bath water temperature. Thank you for bringing this to our attention, as I will make sure this is passed on to our maintenance team to investigate. We really appreciate your kind comments and hope to welcome you back to Mercure Perth again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your lovely review. I’m delighted to hear that you enjoyed your stay with us and found your room comfortable. It’s also great to hear that our team were so helpful and that our location was convenient for the places you wanted to visit. Being within easy walking distance of the train station is certainly one of the benefits of staying with us, and I’m pleased this made getting around Perth nice and easy for you. We really appreciate your kind comments and hope to welcome you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave your feedback. I’m pleased to hear that you found us to be good value and that your second room was much more comfortable. I’m sorry, however, that your first room was not up to the standard we expect, particularly with the bathroom and the smell of damp. I’m glad our team were able to move you to another room and that this made a positive difference to the remainder of your stay. I appreciate you taking the time to highlight this, and we will ensure your comments are shared with our housekeeping and maintenance teams. We hope to have the opportunity to welcome you back and provide you with a much better experience from the beginning of your stay. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your lovely review and for sharing your feedback with us. We’re delighted to hear that you enjoyed our great location and found our team to be lovely and welcoming. We’re also pleased that you enjoyed the hotel overall. We appreciate your comments regarding the condition of some of our rooms. We are continually looking at ways to improve and refresh our accommodation, and your feedback is very helpful to us. We hope to have the pleasure of welcoming you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth