Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 651 reviews

Mercure Perth Hotel - Image 1
Mercure Perth Hotel - Image 2
Mercure Perth Hotel - Image 3
Mercure Perth Hotel - Image 4

Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Paid on-site car park for guests

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The Brasserie offers a relaxed dining experience with a contemporary, quick-service menu designed to suit every palate. Enjoy fresh, flavorful dishes in a welcoming setting, served by the hotel's friendly and professional team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  651 reviews

Customer review rating 2.5/5

Robert B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed both your accommodation and the food during your stay. We're also glad our team were able to resolve the issue with your TV. We're sorry to learn that this led to another issue which remained unresolved, and that it also affected your colleague staying elsewhere in the hotel. Had we been made aware of the additional problem during your stay, we would have been more than happy to investigate and do everything we could to resolve it for you. Our team are always on hand to assist with any issues to help ensure our guests have the best possible experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a smoother stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 5.0/5

Karen S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your fantastic review and for awarding us a perfect score! We're delighted to hear that you enjoyed our central location, making it easy to explore the town on foot. It's also wonderful to know that our team were extremely helpful and friendly throughout your stay, and that you enjoyed our breakfast. Your kind comments mean a great deal to us, and we'll be sure to share them with the team. We look forward to welcoming you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 3.0/5

Anne T. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you found your room clean, enjoyed our central location, and found our team to be friendly. However, we are deeply sorry to learn about the upsetting experience you had with another guest during your stay. While we cannot control the behaviour of individual guests, we do expect any incidents of this nature to be taken seriously and handled appropriately by our team. We are very sorry that you felt your initial report was not met with the level of concern and support you deserved. No guest should be made to feel uncomfortable or unwelcome whilst staying with us. We do appreciate you bringing the matter to our attention again at check-out, and we're pleased that our colleague responded with the empathy and apology that the situation warranted. Please be assured that your feedback has been shared with the team who were on shift so they can review how incidents like this are handled in the future. Thank you again for your honest feedback. We hope that, despite this disappointing experience, you will consider staying with us again so we can provide you with the welcoming environment that every guest deserves. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 5.0/5

Paul H. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 5.0/5

Mary S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind review and recommendation. We're delighted to hear that you enjoyed our great location and found our staff helpful and friendly. We apologise that your room was too warm during your stay. For future visits, please note that fans are available from Reception upon request. We appreciate your feedback and are always looking for ways to improve our guests' comfort. We also apologise for the delay in receiving your invoice. Your invoice has now been sent to your email address. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Other web-users rate our hotel

  • 858 reviews 9/10 Location
  • 1,250 reviews 4.7/10 Room
  • 1,579 reviews 9.5/10 Service
  • 68 reviews 2.9/10 WiFi
  • 549 reviews 4.6/10 Vibe
  • 500 reviews 7.9/10 Breakfast
  • 467 reviews 3.8/10 Amenities
  • 464 reviews 5.9/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Perth Hotels