Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 653 reviews

Mercure Perth Hotel - Image 1
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Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Paid on-site car park for guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The Brasserie offers a relaxed dining experience with a contemporary, quick-service menu designed to suit every palate. Enjoy fresh, flavorful dishes in a welcoming setting, served by the hotel's friendly and professional team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  653 reviews

Customer review rating 4.5/5

Julie H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your lovely 90% review! We are delighted to hear that you enjoyed our convenient location and found the hotel to be a great choice for an overnight stay. It is also wonderful to hear your kind comments about our friendly team and facilities. We really appreciate you taking the time to share your feedback and hope to welcome you back to Mercure Perth again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 0.5/5

M K. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. I am genuinely sorry to hear how disappointed you were with your stay at Mercure Perth. I am particularly concerned by your comments regarding the condition of the bathroom, including the cracked tiles, mould and flushing issue, as well as the condition of the bedroom furniture. These are not areas where we want our guests to feel that the standards of the hotel have fallen short, and your comments will be shared with our Housekeeping and Maintenance teams for immediate review. I am also sorry that you found the bed uncomfortable and the overall appearance of the room dated. We fully appreciate that the style and condition of our bedrooms will not suit every guest, and we understand your disappointment given your expectations of the Mercure brand. Our hotel is a historic A-listed building with a character and style that reflects its age, but we recognise that this does not excuse areas of the property that require attention and improvement. We are continuing to address maintenance and presentation throughout the hotel. I am very sorry that your experience left you feeling that you would not return or recommend us to others. Your feedback has been taken seriously, and we appreciate you bringing these concerns to our attention. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 3.0/5

Michael V. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff to be nice and welcoming, although I am very sorry that the condition and cleanliness of your bathroom fell below the standard you expected. I completely understand your frustration regarding the mould, and I agree that our bathrooms should be presented to a much higher standard. Your comments have been shared with our Housekeeping team so that the bathroom areas can be reviewed and addressed appropriately. I am also sorry that you found the bedroom tired. We appreciate your honest feedback and are continuing to look at ways we can improve the condition and presentation of our rooms. Thank you again for bringing this to our attention, and I hope we have the opportunity to provide you with a much better experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 5.0/5

Peter O. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review and for awarding us a perfect score. I am delighted to hear that you continue to receive such a warm welcome whenever you stay with us. Your kind words about our team mean a great deal, and I will be sure to share your comments with everyone. They work incredibly hard to provide friendly and attentive service, so I'm sure they will be thrilled to know they made such a positive impression. We truly appreciate your continued loyalty and look forward to welcoming you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 2.0/5

George G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. I am pleased to hear that you found our location to be convenient. However, I was very concerned to read about your experience of someone opening your bedroom door during the night. Please accept my sincere apologies for the distress this must have caused. Guest safety and security are our highest priorities, and this is certainly not the standard of service we strive to provide. I would like to investigate this matter further, including reviewing our key card access records and speaking with the team who were on duty at the time, to establish exactly what happened. Thank you again for bringing this to our attention, and I hope we have the opportunity to restore your confidence in us in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Other web-users rate our hotel

  • 865 reviews 9/10 Location
  • 1,254 reviews 4.6/10 Room
  • 1,558 reviews 9.5/10 Service
  • 68 reviews 2.8/10 WiFi
  • 551 reviews 4.7/10 Vibe
  • 506 reviews 8/10 Breakfast
  • 469 reviews 3.7/10 Amenities
  • 464 reviews 5.8/10 Cleanliness

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