Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 635 reviews

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Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Paid on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  635 reviews

Customer review rating 3.5/5

Gordon S. Solo - Confirmed reviews ALL

Only stayed one night. Comfy bed, friendly staff, very quiet good location

Dear Gordon S., Thank you for your kind review! We're delighted to hear that you had a comfortable stay and enjoyed our friendly team, quiet atmosphere, and convenient location. We hope to have the pleasure of welcoming you back for a longer visit next time. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 3.5/5

Tom L. Solo - Confirmed reviews ALL

I stay every year for the racing as it is a good location with easy access to the city centre.

Dear Tom L., Thank you for your continued loyalty and for sharing your feedback! We’re really pleased to hear you enjoy our location and find our team welcoming each year during your visits for the racing. It’s always a pleasure to have you stay with us, and we look forward to welcoming you back again next year! Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 4.5/5

James G. Friends - Confirmed reviews ALL

Dinner and breakfast was more than satisfactory with good size portions

Dear James G., Thank you for your wonderful review. We’re delighted to hear that you found our service to be excellent and our team friendly and helpful. It’s also great to know that you were comfortable in your room and enjoyed both dinner and breakfast, with portions that met your expectations. We truly appreciate your feedback and hope to welcome you back again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 3.0/5

Chris M. Business - Confirmed reviews ALL

Hotel is in a great location and it’s a lovely building, with original features and memorabilia. Unfortunately the rooms are tired - carpets very worn, cracks in sinks, no shower pressure and noises from pipework/boilers through the night. Breakfasts is good and the staff are great, just needs doing up a bit

Dear Chris M., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated our location, the character of the building, and its original features, as well as enjoying breakfast and the service from our team. We’re sorry to learn that aspects of your room did not meet expectations. Your comments regarding the condition of the carpets, bathroom fixtures, water pressure, and noise have been noted and will be shared with our maintenance team for review. We understand how important a comfortable and well-maintained environment is, and your feedback helps us prioritise improvements. We truly value your comments and hope we’ll have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Customer review rating 2.0/5

John B. Couples - Confirmed reviews ALL

I stayed for one night before going to the airport the following morning. The entrance and "lobby" was well presented the old water works being visible was a nice feature. The room was very basic and outdated, although it was clean it didn't feel clean due to the old decor and fittings.

Dear John B., Thank you for taking the time to share your feedback. We’re pleased to hear you appreciated the presentation of the entrance and lobby, as well as the unique character of the building. We’re also glad the room was clean, though we’re sorry to hear that the overall style and décor did not meet your expectations. We understand your concerns regarding parking and the ALL membership. The programme is intended as an incentive for guests to stay at Accor properties, offering a range of benefits, including complimentary parking for 24 hours when joining at Mercure Perth. We appreciate that this may not have been as clear as it could have been, and we’re sorry if it caused any frustration during your stay. Your feedback is important to us, and we will use it to ensure we communicate these offers more clearly and transparently in future. We appreciate your comments and hope to have the opportunity to provide you with a more positive experience next time. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Other web-users rate our hotel

  • 835 reviews 9/10 Location
  • 1,224 reviews 4.6/10 Room
  • 1,574 reviews 9.5/10 Service
  • 62 reviews 1.9/10 WiFi
  • 545 reviews 4.5/10 Vibe
  • 473 reviews 7.6/10 Breakfast
  • 460 reviews 3.8/10 Amenities
  • 454 reviews 5.5/10 Cleanliness

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