Mercure Perth Hotel 3 stars

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I'm delighted to hear that you found our central location ideal for your trip around Scotland and that you enjoyed a comfortable, well-equipped room. It's also wonderful to know our bar team made you feel welcome and that you enjoyed your meals with us. As our hotel is a beautifully restored former watermill and an A-listed historic building, unfortunately we do not have a lift, and I appreciate this can make access to some of our rooms more challenging. We always recommend contacting us before arrival if stairs may be a concern, as we will do our best to allocate the most suitable room available. I also appreciate your comments regarding the restaurant closures. On occasion, our restaurant is reserved for private events, which is why we offer our full bar menu as an alternative. I'm pleased this still provided an enjoyable dining experience. Thank you as well for your feedback regarding parking. Our overflow parking area across the road is part of our designated parking facilities, although I understand it may not be immediately obvious. I appreciate your comments and will review whether we can improve the signage and information provided to reassure guests. We hope to have the pleasure of welcoming you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave such a lovely review and for awarding us 9/10. I'm delighted to hear that you enjoyed your stay with us and found your twin room comfortable. It's also wonderful to know that you enjoyed our breakfast and that our team made a positive impression with their friendly service. I'll be sure to share your kind comments with everyone, as they'll be thrilled to know they helped make your stay an enjoyable one. We truly appreciate your recommendation and hope to welcome you back to Mercure Perth the next time you're visiting central Scotland. Kind Regards, Callum Luce Hotel Operations Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I'm pleased to hear that you enjoyed our central location and, most importantly, that you found our team to be friendly and welcoming. Your kind comments about our staff are greatly appreciated, and I'll be sure to pass them on. I'm sorry, however, that the condition and décor of the hotel did not meet your expectations. As an A-listed historic building, Mercure Perth has many original features that contribute to its character, but we do appreciate that some areas of the hotel are in need of updating. Your comments regarding the carpets, bedroom furniture, and bathroom have been noted and will be shared with our owners as part of ongoing discussions around future refurbishment plans. I'm also sorry to hear that you found your room too warm. For safety reasons, our bedroom windows are fitted with restrictors, but we do have fans available from reception and would have been more than happy to provide one had we known you were uncomfortable. Thank you again for your balanced feedback. We're pleased that you were able to appreciate the unique features of our historic watermill, and we hope that you'll consider staying with us again as improvements continue to be made. Kind Regards, Callum Luce Hotel Operations Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. I'm pleased to hear you found our location convenient and that you enjoyed the majority of your breakfast. It's great to know it provided a good start to your day, although I'm sorry to hear the porridge was disappointing. I'll be sure to pass your comments on to our kitchen team so this can be reviewed. I'm also sorry that your stay was affected by noise from other guests outside the hotel and through the walls. As a historic A-listed building, some noise transfer between rooms can unfortunately occur, but we do ask all guests to be considerate of others, and I apologise that this impacted your stay. Finally, I'm disappointed to read about your arrival experience. Providing a warm and welcoming first impression is something we pride ourselves on, so I'm sorry you felt you were interrupting our reception team. Your feedback will be shared with the team to ensure every guest receives the friendly welcome they deserve. Thank you again for your balanced feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth