ibis London Luton Airport Hotel 3 stars

Customer review rating 4.2/5 5,291 reviews
ibis London Luton Airport
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+ 17 Services
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Room 1

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Hotel extras

  • Hotel Bar and Fogg's Restaurant with international cuisine

  • 162 modern guest rooms with connecting rooms available.

  • Four "Space by Ibis" meeting rooms which can accommodate up to 70 delegates.

  • Easy access to London Luton Airport. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • HEATHROW AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ
luton
united kingdom

Tel: +441582424488

Fax: (+44)1582/455511

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HEATHROW AIRPORT At 72.41km / 45 miles - Shuttle paying

  • By plane

    LONDON STANSTED AIRPORT At 100km / 62.5 miles

  • By plane

    LUTON AIRPORT At 0.97km / 0.6 miles

  • By car

    M1 JUNCTION 10 At 8km / 5 miles

  • By car

    M1 JUNCTION 11 At 12km / 7.5 miles

  • By train

    LONDRES WATERLOO At 80.46km / 50 miles

  • By train

    LUTON PARKWAY At 1km / 0.62 miles

  • By train

    LUTON PARWAY At 2km / 1.25 miles

GPS :51.876514, -0.381876

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Twin room with 2 beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Family room with 1 double bed + 1 extra bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
Accessible room

Accessible Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view *

* Subject to availability

Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 42

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
ibis London Luton Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,291 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,445 reviews

Great place to start your holiday

Customer review rating 4.2/5

Sue Couples - 21/03/2020 Confirmed reviews ALL

Great location for the airport. As an Accor gold card member my key was already waiting for me, but a voucher for only ONE drink. This was quickly rectified when I asked for TWO drinks. Very friendly and helpful bar staff.

Dear Sue, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Please stay safe Aga Assistant General Manager

Overnight travel stop

TripAdvisor rating 3.5/5

Roger W 18/03/2020 TripAdvisor review

Arrived very late and soaked to the skin, so a quick check in was handy. We couldn't be bothered to arrange breakfast at that time so took it in the morning and found the cost to be £3 different from the pre booking price. Left my medication on the table we were dining at and when I returned with my breakfast the medication had gone. on questioning the table cleaner he admitted putting them in the rubbish as per his job description.

Dear Roger, Many thanks for taking the time to review your stay with us at ibis Luton Airport. I personally addressed your feedback with our breakfast time. I hope we will welcome you back soon. Kindest regards, Agnieszka Assistant General Manager

Good location for the airport, efficient staff, rooms are fine for short stays.

Customer review rating 4.2/5

Kieran S. Solo - 17/03/2020 Confirmed reviews ALL

My visit took place as the coronavirus was taking a hold in the UK. Evident there were fewer guests than normal. Drinks are somewhat extortionate at £6.00 for a pint of IPA. The previous night a pint of lager in a Radisson was £3.95. Easy check in and check out, and WiFi worked well. Overall a good experience.

Dear Kieran, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Agnieszka Assistant General Manager

Well located for Luton Airport

Customer review rating 4.2/5

Chris B. Friends - 15/03/2020 Confirmed reviews ALL

A good night

Dear CHRIS B., What a wonderful review, thank you very much! We are all looking forward to your next visit! Sincerely, Agnieszka Assistant General Manager

Good price and convenient

Customer review rating 4.2/5

Anonymous Solo - 15/03/2020 Confirmed reviews ALL

Stayed before early flight, as I think most people. Friendly check in. I asked for a room on a higher floor, and it was changed with no fuss. Room was clean and funtional. Dinner in the on site restaurant was nice and a good price. Staff organised a taxi to the airport for 4am for me, but I think I was ripped off with the price charged! £8 seemed a bit steep but I was too tired to argue! Not the fault of Ibis, but need to be aware. All in all a good stay.

Dear Melanie P., What a wonderful review, thank you very much! We are all looking forward to your next visit! Sincerely, Agnieszka Assistant General Manager

Handy for the airport

Customer review rating 4.2/5

Nikki Couples - 14/03/2020 Confirmed reviews ALL

Served its purpose for a one night stay before a early flight. Nothing fancy, comfy bed, good shower.

Dear NICOLA E., Wow! thank you for this wonderful review! It is heart warming to read that we made your journey better. Hope you have another opportunity to welcome you back in the near future Sincerely, Agnieszka Assistant General Manager

Great position and great staf!

Customer review rating 4.2/5

Giulia A. Couples - 14/03/2020 Confirmed reviews ALL

We have enjoyed all the structures and the offer of the hotel. The only think that I can't understand is about the absence of a real front desk. But it's a little thing!

Dear GIULIA A., Wow! thank you for this wonderful review! It is heart warming to read that we made your journey better. In regards to reception desk is due to change to provide more personalize experience for you as our guest and remove all barriers Hope you have another opportunity to welcome you back in the near future Sincerely, Agnieszka Assistant General Manager

Well located and spacious room, perfect for overnight stay before our flight

Customer review rating 4.2/5

Jasminka Couples - 13/03/2020 Confirmed reviews ALL

Everything was absolutely fine. Would have preferred if room was warmer-there were no instruction how and if possible to increase heat

Dear JASMINKA B., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Assistant General Manager

Good choice for early airport flight

Customer review rating 4.2/5

Tim S. Families - 12/03/2020 Confirmed reviews ALL

Good price and good standard of room. Very close to Airport Terminal (5 min walk).

Dear TIM, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Agnieszka Assistant General Manager

Ease of access

Customer review rating 4.2/5

Roger Couples - 12/03/2020 Confirmed reviews ALL

Liked the big bed. Disliked nothing.

Dear ROGER W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Agnieszka Assistant General Manager

Not great

Customer review rating 4.2/5

Gabriela Families - 09/03/2020 Confirmed reviews ALL

The pillows were too big and hard, couldn't sleep. The TV didn't work, probably because of the remote (someone needs to change the batteries. Breakfast: no fried eggs, not many options for vegetarians. Other than this, the location is good but seemed pretty pricey for a no sleep and a slim breakfast. I've stayed in Ibis before and it was better. Not sure what happened.

Dear GABRIELA L., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Assistant General Manager

No Leadership

Customer review rating 4.2/5

Lpg Business - 05/03/2020 Confirmed reviews ALL

Arrived and staff where not informed of my overpayment and told me it was upgraded.which was not a I had a £30.00 spend due to bad management booking.

Dear PAUL G., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Dear Mr G., as per our conversation upon your check out we would like to confirmed that we have transferred reminding of your credit to future booking with us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Assistant General Manager Antoine Chauveau Assistant General Manager

Rude staff!

Customer review rating 4.2/5

Charlotte Couples - 05/03/2020 Confirmed reviews ALL

Upon our arrival, there was a member of staff cleaning a table and he looked over at us. When we explained that we wanted to check in he rolled his eyes and seemed frustrated by this. He passed us over to another member of staff who was much more accommodating. However this was the start of our holiday and to be greeted this unfriendly manner was not acceptable.

Dear CHARLOTTE C., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Assistant General Manager

Impressed

Customer review rating 4.2/5

Kirill Couples - 04/03/2020 Confirmed reviews ALL

I've got what I've asked for - a very quiet room, so my rest before early flight was assured. Lovely staff at check-in and at the bar. Had a good chat while enjoying my pint. Good size of a room. Nice bed. Tea making facilities. The only downside was some loud from an air-conditioner. Really convinient place to walk from and to the airport. Overall a very pleasant experience. Definitely recommend the place

Dear KIRILL F., Wow! thank you for this wonderful review! It is heart warming to read that we made your journey better. Hope you have another opportunity to welcome you back in the near future Sincerely, Agnieszka Assistant General Manager

Close to airport

Customer review rating 4.2/5

Tony Families - 04/03/2020 Confirmed reviews ALL

The room not Maintained well Good brakefast.

Dear TONY M., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Assistant General Manager
Customer review rating 4.2/5

Kathryn Families - 03/03/2020 Confirmed reviews ALL

As always everything was perfect apart from the fire alarm waking us up twice luckily we were going on holiday so are spirits were high

Dear KATHRYN H., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Assistant General Manager

Reasonable Stay

Customer review rating 4.2/5

John G. Couples - 02/03/2020 Confirmed reviews ALL

Quiet night the only problem we had was heating not very good on the cold night we stayed, heating on all night but still cold room. Food was good but drinks very expensive

DearJohn, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Agnieszka Assistant General Manager

Amazing hotel with a great 'Polish' touch

Customer review rating 4.2/5

Adam S. Friends - 02/03/2020 Confirmed reviews ALL

I really enjoyed staying at this hotel, especially after the housekeeping ladies (Aga was one of them based on a note left) who left me a lovely welcome note in Polish language and some little gifts. Small thing and made me smile at the end of the day. I normally get bad experience at Accor hotels in the UK (compared to other countries) as I never received a note in any other Accor hotel in the UK. So, please make sure to pass these ladies regards and tell them they are amazing :)

Witam Panie Adamie, Dziekujemy slicznie za gorace slowa, ktore wiele dla nas znacza. Oczywiscie przekaze zespolowie Pana slowa. Mamy nadzieje ze wkrotce Pan do nas wroci :) Zapraszamy i zyczymy milego tygodnia Aga Assistant General Manager

No issues

Customer review rating 4.2/5

Lucie Friends - 28/02/2020 Confirmed reviews ALL

I came to stay at this Ibis with some friends during a short stopover at Luton airport. We were all very satisfied with our staff. Staff were very nice and helpful and everything seemed the clean. The decor felt a bit like it had come out of The Shining and the rooms were old fashioned, but this didnt matter when you consider the price/convenience. If I were ever in a similar situation again, I would definitely book here.

Dear LUCIE D., What a wonderful review, thank you very much! We are all looking forward to your next visit! Sincerely, Agnieszka Assistant General Manager

Excellent customer service, excellent team, excellent stay

Customer review rating 4.2/5

Asnat K. Friends - 27/02/2020 Confirmed reviews ALL

Hi, It was pleasure to stay in your hotel. I realy appreciated the surprise you arranged me in my room for my birthday. it was exciting, and I felt that that Nuria the manager and the team really did the best efforts to make me happy and cheerful. You are rally a great hotel team, and I am absolutly going to recommend to my friends to stay in IBIS Luton airport hotel!!!

Dear Asnat K., Wow! thank you for this wonderful review! It is heart warming to read that we made your journey better. Hope you have another opportunity to welcome you back in the near future Sincerely, Agnieszka Assistant General Manager
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