ibis London Luton Airport Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 5,626 reviews

ALLSAFE approved hotel

Information message

ibis London Luton Airport
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 162 modern guest rooms with connecting rooms available.

  • Four "Space by Ibis" meeting rooms which can accommodate up to 70 delegates.

  • Easy access to London Luton Airport. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ luton
united kingdom

Fax: (+44)1582/455511

Check-in from 14h00

Check out up to 12h00

  • By plane

    HEATHROW AIRPORT At 72.41km / 45 miles - Shuttle paying

  • By plane

    LONDON STANSTED AIRPORT At 100km / 62.5 miles

  • By plane

    LUTON AIRPORT At 0.97km / 0.6 miles

  • By car

    M1 JUNCTION 10 At 8km / 5 miles

  • By car

    M1 JUNCTION 11 At 12km / 7.5 miles

  • By train

    LONDRES WATERLOO At 80.46km / 50 miles

  • By train

    LUTON PARKWAY At 1km / 0.62 miles

  • By train

    LUTON PARWAY At 2km / 1.25 miles

GPS:51.876514, -0.381876

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 42

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
ibis London Luton Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,626 reviews

TripAdvisor Rating 3.5/5

2,467 reviews

Unclean and too hot

Customer review rating 1.0/5

Anon Couples - 16/01/2022 Confirmed reviews ALL

The heating was on full blast all night with no way to turn it down and no one on reception to help us. The tv remote had a old piece of chewed up chewing gum stuck to it as well which made the whole room feel filthy.

Dear Ciara, I am sorry that we felt slightly short of your expectations with the room being dirty and not meeting your expectation. Your comments was share with our housekeeping manager who will take correction action to prevent this situation in a future I do hope that you would consider coming back to us, so we can have another chance to tick all those boxes and have a great stay! Sincerely Agnieszka General Manager

Great experience

Customer review rating 5.0/5

Valentina Couples - 15/01/2022 Confirmed reviews ALL

I enjoyed our stay in the hotel. The restaurant downstairs was open till late which was great, because we only got to the hotel at night. The staff member that checked us in was incredibly welcoming and it was truly a pleasure to talk to him. The food was great. And the room was clean and tidy. The only thing I wasn’t happy with was the lack of a vending machine for soft drinks. When I woke up in the morning at 9-ish I was very thirsty, however when I got to the bar downstairs to get some water, there were no staff members there to serve me so I ended up buying water at the Luton airport instead.

Dear Valentina, What a wonderful review, thank you very much! We are all looking forward to your next visit! I would like to wish you a wonderful week ahead Sincerely, Agnieszka General Manager

Standard, cheap airport hotel

Customer review rating 2.0/5

Gemma M. Families - 14/01/2022 Confirmed reviews ALL

Good customer service. Rooms leave a little to be desired.

Dear Gemma, Thank you for taking time to share you recent stay experience. I would like to share with you my apologies for your disappointment across certain areas. We take on board all our guests comments and yours were shared across the team for action. We will make sure we improve! I do hope we shall have the pleasure of hosting you again soon Sincerely, Agnieszka General Manager

Great staff

Customer review rating 4.5/5

Howard Couples - 10/01/2022 Confirmed reviews ALL

An overnight stay whilst visiting family. Good location and brilliant staff.

Dear Howard, Wow! thank you for this wonderful review! It is heart warming to read tour review about my talents :) Hope you have another opportunity to welcome you back in the near future We would like to wish you an amazing week ahead Sincerely, Agnieszka General Manager

Overnight Stay

Customer review rating 4.5/5

Henry Couples - 07/01/2022 Confirmed reviews ALL

The overall experience was very good, however as both lifts were out of order and we were on the third floor, that was the only down side.

Dear Henry, A lovely review, thank you so much for taking a few minutes to share your experience! Just to let you know after 3 weeks of chasing our lift company our lifts are back to service finally Sincerely Agnieszka General Manager

Great location for the airport.

Customer review rating 4.0/5

A. Couples - 05/01/2022 Confirmed reviews ALL

Only with you for 1 short night, left at 4.30am. Bit disappointed with the lack of electric sockets, especially near bed for phone chargers etc.

Dear A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Have a lovely weekend ahead Sincerely, Agnieszka General Manager

Clean, cozy, perfect for walking to early flights

Customer review rating 4.5/5

Pedro Solo - 04/01/2022 Confirmed reviews ALL

The stay was very good, no complaints. The hotel location is great for serving the airport.

Dear Pedro, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Have a lovely weekend ahead Sincerely, Agnieszka General Manager

well located

Customer review rating 5.0/5

Anonymous Solo - 03/01/2022 Confirmed reviews ALL

walking distance from the airport.. quiet

Dear Carmine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! We would like to wish you a wonderful day Sincerely, Agnieszka General Manager

Good location for morning flight

Customer review rating 4.0/5

Anonymous Friends - 01/01/2022 Confirmed reviews ALL

Had a good stay before a flight from Luton early morning.

Dear Alasdair, What a wonderful review, thank you very much! We are all looking forward to your next visit! Have a wonderful week ahead Sincerely, Agnieszka General Manager

It was OK

Customer review rating 3.5/5

Maciej Solo - 30/12/2021 Confirmed reviews ALL

staff definitely is the highlight of this place. I was welcomed with in a warm and friendly manner. Also cleaning ladies are very happy to chat. Room was clean and tidy however there was no shampoo or body gel filled up in the shower cabin. Good location for a quick airport transfer or late flight arrival.

Drogi Panie Macieju Dziekuje slicznie za zostawienie komentarza dotyczacego Pana pobytu z nami. Przekazalismy wiadomosc do naszego Houseekeping Managera. Chcialbym zyczyc Panu w imieniu calego zespolu Szczesliwego Nowego Roku Z powazaniem Agnieszka General Manager
Customer review rating 3.0/5

Maria B. Couples - 29/12/2021 Confirmed reviews ALL

Room is too small, claustrophobic feeling.

Dear Maria, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! We would like to wish you Happy New Year! Sincerely, Agnieszka General Manager

Convenient hotel close to Luton Airport

Customer review rating 3.5/5

Daniel Business - 28/12/2021 Confirmed reviews ALL

Hotel was quiet during the Christmas period. Staff friendly. Rooms relatively clean. Hotel suffers badly from aircraft noise when Luton is using the easterly runway (but, hey, it's close to the airport).

Dear Daniel, We very much appreciate your comments regarding your stay at the ibis London Luton Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka General Manager

Well located and ideal if you have an early flight

Customer review rating 5.0/5

Victoretti Solo - 27/12/2021 Confirmed reviews ALL

It had a very smooth check-in/check-out. The receptionist was very friendly and helpful! The room was very organised and clean. Excellent customer service.

Dear Ricardo, WOW many thanks for your comments and fantastic review We are all glad that you enjoyed your stay and we hope to welcome you back shortly. We would like to wish you Happy New Year ! Kindest regards, Agnieszka General Manager

Trouble free short stay

Customer review rating 4.0/5

Kieran Families - 24/12/2021 Confirmed reviews ALL

Stop over for visiting family in the area. Comfortable bed, good shower and the food was good.

Dear Kieran, What a wonderful review, thank you very much! We are all looking forward to your next visit! We would like to wish you Merry Christmas Sincerely, Agnieszka General Manager
Customer review rating 1.5/5

Bruce H. Families - 24/12/2021 Confirmed reviews ALL

Hotel was OK, but when we got up in morning to have a shower before we catched our flights, water was freezing cold so unable to get washed, wasn't very happy at all, will not use Hotel again.

Dear Bruce Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We would like to wish you Merry Christmas Sincerely, Agnieszka General Manager

Good stay

Customer review rating 3.5/5

Anonymous Solo - 24/12/2021 Confirmed reviews ALL

Staff were polite and the room was very clean.

Dear Charalambos, Thank you for the kind review! Delighted you enjoyed your time with us and hope to see you again soon Happy New Year! Kindest regards, Agnieszka General Manager

Great location

Customer review rating 4.0/5

Alex Business - 24/12/2021 Confirmed reviews ALL

Easy to check-in Makes sense to be close to the airport terminal which is an easy walk ‍♂️away

Dear Alex, Thank you for taking time to share you recent stay experience. I would like to share with you my apologies for your disappointment across certain areas. We take on board all our guests comments and yours were shared across the team for action. We will make sure we improve! For the benefits which your entitle please see link below https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml I do hope we shall have the pleasure of hosting you again soon Sincerely, Agnieszka General Manager

Convenient

Customer review rating 3.5/5

Mike Couples - 23/12/2021 Confirmed reviews ALL

Everything was fine, except that we were unable to heat the room.

Dear Mike, Thank you for the kind review! Delighted you enjoyed your time with us and hope to see you again soon Please note that we are currently have visit of one of our contractors who is looking after building heating system, and we place order for all parts needed to improve heating We would like to wish you a very Merry Christmas Sincerely, Agnieszka General Manager

Poor sleep quality. Fire Alarm activated 2.30am Monday 20 December

Customer review rating 2.0/5

Keith H. Business - 23/12/2021 Confirmed reviews ALL

Hi, this is no criticism of the staff who, as usual are fantastic. I stay in this hotel on a regular basis for business as an airline pilot. So the quality of my rest is very important. The staff always try to allocate me a quiet room at the back of the hotel which is great. However on this occasion the fire alarm activated at 2.30 am on the first night and throughout my stay I found the room very hot and stuffy and could not ventilate it properly as I could not open the window sufficiently. I understand that the heating must be on and that the window must be safe but the quality of my stay due to these factors was poor as my rest was comprised. I did not feel it was value for money but that is not the issue. I will stay in this hotel again as the staff are very helpful and friendly but if this happens again I may have to look elsewhere for accommodation. Thank you

Dear KEITH H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We really appreciate you as our loyal guest and your comments have been shared with our maintenance manager, who will take corrective action to prevent this situation in the future. I would like to offer you 20% discount from your next stay with us as an apology for all the inconvenience that you experienced on your last stay. Please do let me know if this is ok with you and when you will have a future booking just send us an email and we will apply the discount for your stay. I hope you would consider coming back to us so we can have another chance to check all those boxes and give you a wonderful stay! Sincerely, George Fratiloiu Hotel Team Leader

Good basic airport accommodation

TripAdvisor rating 4.0/5

754travel Business - 23/12/2021 TripAdvisor review

I've stayed here a number of times previously. The staff are always pleasant, although sometimes there aren't enough on duty - this occasion there were no difficulties. Rooms clean and warm with a comfortable bed. A wider choice of food at reasonable prices than some other locations..

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