ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 982 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • 162 modern guest rooms with connecting rooms available - ideal for families

  • Four "Space by ibis" meeting rooms which can accommodate up to 70 delegates with free wifi

  • Easy access to London Luton Airport in 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

  • Pet-friendly hotel

Our accommodation(s)

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  982 reviews

Customer review rating 4.0/5

Alison D. Solo - Confirmed reviews ALL

Good overall stay, friendly and compétèrent receptionist, only problem no USB charging point in my room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 4.5/5

Michael S. Solo - Confirmed reviews ALL

Was all good. Room was basic but clean and the bed was really comfortable... The only issues I have which stopped me giving the top score was the fact the room key cards didn't work properly and three times I had to seek help from hotel staff. They told me that the cards often stop working if they're placed near a mobile phone but I made sure they were nowhere close and still they didn't work....also there was a bad smell of drains coming from the bathroom... Apart from that I had a very pleasant stay and like I said, the staff were lovely.

Dear Guest, Thank you for the great review of our hotel! I am sorry that there were a few issues during your stay that affected you, I have noted them to discuss with the team to improve for the future. I do hope we can welcome you back in the near future to show we can do better. Sincerely, Peter Byard

Customer review rating 2.5/5

Steven C. Business - Confirmed reviews ALL

Great for getting to the airport early in the morning however, waiting to check in so that people can get a pint of Stella is a pain in the backside. What is also a pain, but more in the back, is the 2 inch topper of foam I experienced on the bed! I like a firm mattress but doesn’t a topper go on top of one?! One great feature is having the plug inaccessible from the bed, it made sure I got out of bed to stop my alarm - thankful for this as it stopped me snoozing and potentially missing my flight. Sufficed to say, not the best nights rest but about as close as you’ll get (is it worth twice as much as my flight? I’m not sure…).

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you found our location convenient for early airport access. However, we are sorry to learn that several aspects of your experience did not meet your expectations. Please accept our apologies for the delay at check-in. We understand how frustrating this can be, particularly when you are preparing for an early departure. Your comments regarding the mattress comfort and setup have also been noted, as we appreciate that a good night’s sleep is essential. Additionally, we regret any inconvenience caused by the placement of power outlets, even if it had one unintended benefit. Your feedback is important to us, and we will review these points with our team to identify areas for improvement. We hope you might consider staying with us again in the future, allowing us the opportunity to provide you with a more comfortable and seamless experience. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Martyna W. Couples - Confirmed reviews ALL

The person operating the check in desk was extremely friendly and sorted us quickly and answered all the questions. I unfortunately didn’t catch his name.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 1.0/5

Martyn P. Friends - Confirmed reviews ALL

Was pretty poor the bar area was not working upon arriaval as the systems were down, whatever that means, whhat systems need to be operational to serve a drink, take cash!! poor family in front of us been travelling all day just wanted a coffee and a drink for the kids but couldnt.. also we had three rooms booked for our party, all twins, to find out there were no twins left available and so double beds had to be shared amongst us, this is not acceptable when we booked whhy were they available at the time.... they know how many rooms they have why double book when money is already taken! no outlets near the beds either to charge your phone as well

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Peter Byard General Manager

Other web-users rate our hotel

  • 2,704 reviews 9.4/10 Location
  • 2,931 reviews 5.5/10 Room
  • 2,171 reviews 9/10 Service
  • 33 reviews 7.6/10 WiFi
  • 1,229 reviews 5.9/10 Cleanliness
  • 457 reviews 4/10 Vibe
  • 353 reviews 6.1/10 Breakfast

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