ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 1,000 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 162 modern guest rooms with connecting rooms available. Perfect for sta before taking off

  • Four"Space by Ibis" meeting rooms which can accommodate up to 70 delegates with wifi free

  • Easy access to London Luton Airport 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

Our accommodation(s)

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,000 reviews

Customer review rating 4.5/5

Steven W. Couples - Confirmed reviews ALL

Easy and quick check in. Lovely room and comfortable bed. Staff are very helpful and friendly. The only slight downside being close to the airport is the price of food in the on site restaurant, it didn’t spoil our stay but we found it a bit pricey for two pizzas and drinks.

Dear Guest, Thank you for your kind review and for awarding us such a high score. We are delighted to hear that you enjoyed our convenient location, quick check-in, and comfortable room, and that our team made a positive impression with their helpfulness and friendliness. We appreciate your feedback regarding the pricing of our on-site restaurant. Your comments are important to us as we continuously review our offerings to ensure the best possible experience for our guests. We’re thrilled that this did not spoil your stay and look forward to welcoming you back for another enjoyable visit. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.0/5

Matt U. Couples - Confirmed reviews ALL

TV service fault which was back up after a few hours. On site food too basic. Felt like they raided the fridge for things. The TV service was just bad luck but improving the menu would be a welcome change if we were to visit again.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that the TV service issue was resolved within a few hours, although we sincerely apologise for the inconvenience this caused during your stay. We are sorry to learn that our food offering did not meet your expectations. Your comments regarding the menu are appreciated and will be shared with our team as we continuously review ways to improve the quality and variety of our on-site dining options. Your feedback is very important to us, and we hope that these points will not deter you from staying with us again in the future, as we would welcome the opportunity to provide you with a much-improved experience. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

David G. Solo - Confirmed reviews ALL

Lovely staff, clean comfortable quiet room. Easy transport links or short walk to airport, preceded by a lovely optional breakfast

Dear Guest, Thank you so much for your wonderful review and for awarding us a perfect score! We are truly delighted to hear that your stay was “perfect” and that you found our team lovely, your room clean, comfortable, and quiet, and our location convenient for the airport. It’s also great to know you enjoyed the easy transport links and had the chance to start your journey with our optional breakfast. Your kind words mean a lot to our staff, who work hard to ensure every guest has a relaxing and hassle-free experience. We look forward to welcoming you back again soon for another seamless stay. Warm Regards, Ibis London-Luton Airport

Customer review rating 0.5/5

Briggs-harris C. Families - Confirmed reviews ALL

Room was an accessible room, but at almost the furthest point from reception. Hardly accessible for anyone who needed it to be (which, luckily, we didn’t. It was just allocated to us). Freezing cold room. The only way to heat it was by a really loud ancient machine. We thought we’d never sleep with it on, so tried without. After two hours of no sleep, the heater was put on. Bathroom did not feel clean and smelled of drains. My daughter had water dropping on her feet from pipes until the washbasin when she brushed her teeth. There was a pubic hair on my bed near the pillow. Shower was room temperature and shoulder height. Bathed no radiator so freezing. We had kept the door shut because of the drains smell. On checkout, I wasn’t asked how the stay was but just advised they shouldn’t allocate the room because of the various difficulties. No real apology, offer of a partial refund or similar. Due to a long journey from the north and an early flight, we could have had a grand total of 3.5hrs sleep, but had so much less.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your experience and sincerely apologise that your stay did not meet even the most basic expectations. We regret that you were allocated an accessible room that was not suitable for your needs and located so far from reception. This is certainly not the level of consideration we aim to provide when assigning rooms. We are very concerned to learn about the temperature of the room, the noise from the heating unit, the cleanliness issues you encountered, and the condition of the bathroom facilities. Please accept our sincere apologies for the discomfort this caused you and your daughter, especially given your long journey and early flight. The issues you have described, including the water dripping from the pipes, the odor, and the housekeeping oversight, fall well below our usual standards and will be investigated immediately with our maintenance and housekeeping teams. We are also sorry that you did not receive an appropriate response at check-out. You should have been asked about your stay and offered both an apology and assistance at that time. This is not reflective of the service we strive to deliver. Your feedback has been shared with the relevant departments so that corrective action can be taken without delay. We would very much appreciate the opportunity to restore your confidence in us. Should you be willing, please contact us directly so we can review your booking in detail and discuss this matter further. Warm Regards, Ibis London-Luton Airport

Customer review rating 0.5/5

Caroline H. Families - Confirmed reviews ALL

I had a room booked and fully paid. Arrived to be told cancelled, not bye. Ao made to pat for another room. Then spoke to booking agent who said room not cancelled at all but Ibis Luton marked us an “no shows” so refuse to refund the first room. We have proof of being there from bank transactions and emails from the night. They must also have cctv camera in place Sinead was lovely however

Dear Caroline, We’re very sorry to hear that you did not enjoy your stay with us. Upon your arrival, we informed you that your booking had been cancelled prior to your arrival at the hotel. As per standard procedure, we advised you to contact your booking agency directly to resolve the matter. As a gesture of goodwill, we offered you a reduced rate for your stay and assured you that a refund would be processed once we received the payment from your booking agency. We subsequently contacted the agency ourselves, and they confirmed that the booking had indeed been cancelled in their system. Their platform also showed the reservation as cancelled. Please rest assured that no payment was received by us from the booking agency. The only amount charged was the reduced rate paid directly by you for your stay. We are truly sorry that your booking was cancelled by the agency without your knowledge, and we understand how frustrating this situation must have been. Regards Ibis Team

Other web-users rate our hotel

  • 2,693 reviews 9.3/10 Location
  • 2,907 reviews 5.4/10 Room
  • 2,099 reviews 8.9/10 Service
  • 30 reviews 6.1/10 WiFi
  • 1,225 reviews 5.8/10 Cleanliness
  • 693 reviews 6.7/10 Value
  • 440 reviews 4/10 Vibe
  • 357 reviews 6/10 Breakfast

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