ibis London Luton Airport Hotel 3 stars

I've been staying at this hotel for more than 20 years. It's always the same: The rooms are fine, and the wifi works. The staff is always considerate and good at communication. And, of course, the location close to the airport is great when you've got a plane out early a.m. But the food is shameful, and in fact, it always has been. Is there a long-running deal with Iceland so that the worst possible frozen food can be served? Surely I'm not the only guest who would expect something fresh and prepared decently? A microwaved hamburger, barely warm, served with frozen chips (still frozen on the plate!) really doesn't cut it at 15 quid. Service in the dining room was also unusually poor, as I couldn't even get a bottle of mayonnaise to cover over the bad taste of the burger. So hope someday you'll get it right.

Easy book in. Room clean and tidy. Easy book out

It’s just a short walk to the airport terminal. The hotel is clean, rooms are nicely furnished and the beds extremely comfortable. It’s a budget hotel so no frills but has the basics well covered. It’s about our 20th stay ; it works really well .

I arrived late at Luton airport, but fortunately this hotel is within walking distance of the airport. Check in was fine. Room was clean. Staff were friendly and made me feel welcome. And the Brazilian beer (Brahma) is recommended. Only two minor complaints were having to have the room door key card re-encoded every evening and the printer not working well (to print my boarding pass back. Very kind of your staff to try to do this though). Luton Parkway station for the train to London is close by too. It is an airport hotel, so aircraft noise will be heard and should be expected.

Arrived late. Check in was fine. Room was clean. Staff were very helpful. In all, recommended. Also, I loved the Brazilian beer (Brahma). It is an airport hotel so the aircraft noise, while annoying, was expected. Nothing you can do about that. My only two minor grumbles: 1) Having to have the card encoded again for the room door every evening. 2) Your printer not printing my boarding pass clearly (it needed blank ink. Thanks to your staff though who were happy to print it off for me). Fortunately your IBIS Budget hotel across the road were able to print it for me clearer.

As above.

The first room not what we had booked we had to go back to reception who then spoken to me like I couldn’t tell the difference between a twin and a double. Seemed surprised I was not happy we had been given the wrong bed type and that I wished to have a double. Once in the correct room the towels were so worn thin they were not fit for purpose. This has given me a very poor impression of ibis

Excellent hotel. Well located to Luton and room better than I expected. 24 hour check in is ideal, was met by a friendly staff member. Room in top order. Perfect place to stay before an early flight the next day.

Great staff and food

The stay was ok...just a little confusion when we first walked in as I understood I merely picked the key up on arrival. Howeverz, I was made told to wait behind 3 other arrivals. Also, as a late check-in, I was anticipating a nice lie in. Unfortunately workmen decided to drill into the walls in the morning so ended up having an early breakfast and check out

I only had 6h between flights so my stay was short but bed was comfortable, room was quiet as requested and price for airport hotel was good (£38) . Hotel is located 10min walking from terminal and even with small child (2,5 year old) we easily arrived there at night.

First time we have travelled with our dog and hotel was really dog friendly. Staff extremely helpful and polite, Rooms clean although a little cold. Limited options of food in restaurant. Wouldnt hesitate to stay again.

Friendly and welcoming staff, clean room, very comfortable beds.

From online booking to arrival and greeting, everything ran smoothly and efficiently. Check out was seamless and friendly staff at a very early hour arranged a taxi within minutes My room was warm clean and welcoming as was the whole hotel

Nice comfortable stay