ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 1,237 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • 162 modern guest rooms with connecting rooms available - ideal for families

  • Four "Space by ibis" meeting rooms which can accommodate up to 70 delegates with free wifi

  • Easy access to London Luton Airport in 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

  • Pet-friendly hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: two cosy beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and LCD flat screen TV with all the best channels.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: 1 double + 1 extra bed, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & LCD flat screen TV with all the best channels.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

  • Views:

    Airport view

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 162 rooms
  • 4 rooms for people with reduced mobility
  • 9 family rooms
  • 12 connecting rooms
  • 162 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge
  • Children

Business

4 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels
  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 26.31 € 22 GBP Per day
  • Parking for a week

FOGGS

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Because great days always start with a good breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,237 reviews

Customer review rating 5.0/5

Ioan L. D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your fantastic feedback and perfect 100/100 rating. We are delighted to hear that you enjoyed your stay, found your room clean and appreciated our convenient location close to London Luton Airport. It is especially lovely to hear that our Breakfast team made such a memorable impression through their warm hospitality and cooking. Your kind words will be shared with the wider team, who will be very pleased to know their efforts made your stay even more enjoyable. Thank you for choosing ibis London-Luton Airport. We look forward to welcoming you back again soon. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.5/5

Jeremy B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for your 70/100 rating. We are pleased to hear that you found our location convenient for an early departure and that both check-in and check-out were straightforward. It is also lovely to know that our team made you feel welcome and provided friendly service. We appreciate your overall rating and are sorry that your experience did not fully meet your expectations. We will continue working to improve the experience we provide to our guests. Thank you for choosing ibis London-Luton Airport. We hope to welcome you back again. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Rafal S. Families - Confirmed reviews ALL

Dear Guest, Thank you for your fantastic feedback and perfect 100/100 rating. We are delighted to hear that you received such helpful and professional service from our team. Providing a welcoming and attentive experience is something we take great pride in, and your kind words will be shared with the wider team. Thank you for choosing ibis London-Luton Airport. We look forward to welcoming you back again soon. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.0/5

Michael R. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for your 80/100 rating. We are pleased to hear that, apart from the issue you experienced, everything was good and that you found our team friendly and efficient. Your kind comments are greatly appreciated. However, we are sorry to hear about the strong unpleasant smell coming from the sink drains in room 575. We understand how uncomfortable this must have been, and we apologise that this affected your stay. We will pass your comments directly to our Maintenance team so that the drainage can be inspected and the necessary attention given. Thank you for bringing this to our attention, particularly as you had to leave early for the airport. We hope to have the opportunity to welcome you back for a more comfortable experience. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.5/5

Bridget H. Solo - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for your 70/100 rating. We are pleased to hear that you had a comfortable stay and found our team helpful and welcoming. Your kind comments are greatly appreciated and will be shared with the team. We are sorry that your overall experience did not fully meet your expectations. We always aim to provide the best possible stay, and we would welcome any further feedback that could help us understand where improvements may be needed. Thank you for choosing ibis London-Luton Airport. We hope to welcome you back again. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for your fantastic feedback and perfect 100/100 rating. We are delighted to hear that you enjoyed your stay, found your room clean and appreciated our convenient location close to London Luton Airport. It is especially lovely to hear that our Breakfast team made such a memorable impression through their warm hospitality and cooking. Your kind words will be shared with the wider team, who will be very pleased to know their efforts made your stay even more enjoyable. Thank you for choosing ibis London-Luton Airport. We look forward to welcoming you back again soon. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.5/5

Jeremy B. Couples - Confirmed reviews ALL

Check in and out is easy and staff friendly.

Dear Guest, Thank you for sharing your feedback and for your 70/100 rating. We are pleased to hear that you found our location convenient for an early departure and that both check-in and check-out were straightforward. It is also lovely to know that our team made you feel welcome and provided friendly service. We appreciate your overall rating and are sorry that your experience did not fully meet your expectations. We will continue working to improve the experience we provide to our guests. Thank you for choosing ibis London-Luton Airport. We hope to welcome you back again. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Rafal S. Families - Confirmed reviews ALL

Martyna was really helpful and professional.

Dear Guest, Thank you for your fantastic feedback and perfect 100/100 rating. We are delighted to hear that you received such helpful and professional service from our team. Providing a welcoming and attentive experience is something we take great pride in, and your kind words will be shared with the wider team. Thank you for choosing ibis London-Luton Airport. We look forward to welcoming you back again soon. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.0/5

Michael R. Business - Confirmed reviews ALL

I left early for the airport of I would have reported I was in room 575 and when I used the sink it appears to have activated a strong smell form the drains. it was quite strong and needs attention. Apart from that all good. The staff were friendly and efficient

Dear Guest, Thank you for sharing your feedback and for your 80/100 rating. We are pleased to hear that, apart from the issue you experienced, everything was good and that you found our team friendly and efficient. Your kind comments are greatly appreciated. However, we are sorry to hear about the strong unpleasant smell coming from the sink drains in room 575. We understand how uncomfortable this must have been, and we apologise that this affected your stay. We will pass your comments directly to our Maintenance team so that the drainage can be inspected and the necessary attention given. Thank you for bringing this to our attention, particularly as you had to leave early for the airport. We hope to have the opportunity to welcome you back for a more comfortable experience. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.5/5

Bridget H. Solo - Confirmed reviews ALL

Nice helpful staff

Dear Guest, Thank you for sharing your feedback and for your 70/100 rating. We are pleased to hear that you had a comfortable stay and found our team helpful and welcoming. Your kind comments are greatly appreciated and will be shared with the team. We are sorry that your overall experience did not fully meet your expectations. We always aim to provide the best possible stay, and we would welcome any further feedback that could help us understand where improvements may be needed. Thank you for choosing ibis London-Luton Airport. We hope to welcome you back again. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.5/5

Quentin C. Couples - Confirmed reviews ALL

Was fine enough for the night. Small room and no bin except the one in the bathroom

Dear Guest, Thank you for sharing your feedback and for your excellent 90/100 rating. We are pleased to hear that you found our location convenient and appreciated the short walk to London Luton Airport. We are also glad that the hotel provided everything you needed for an overnight stay. We appreciate your comments regarding the room size and the lack of a waste bin outside the bathroom. We understand that these small details can make a difference to your comfort, and your feedback has been noted for review. Thank you for choosing ibis London-Luton Airport. We hope to welcome you back again. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.0/5

Richard W. Solo - Confirmed reviews ALL

Its time to renew the landing carpets upstairs . And get rid of the soppy little baths which I think are dangerous . Difficult to get in and out , no hand holds and the taps are difficult to turn with soapy hands . A propper shower is user friendly and eco .

Dear Guest, Thank you for sharing your feedback and for your 80/100 rating. We are pleased to hear that you appreciated our convenient location and found our team very helpful. Your kind comments regarding our staff are greatly appreciated and will be shared with the team. We also appreciate your honest comments regarding the landing carpets and bathroom facilities. We understand your concerns about the accessibility and safety of getting in and out of the baths, as well as the difficulty of operating the taps. Your feedback has been shared with our Management and Maintenance teams for consideration as we review areas for improvement. Thank you again for taking the time to help us improve. We hope to have the opportunity to welcome you back in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 0.5/5

Jade S. Solo - Confirmed reviews ALL

This is the FOURTH time in a row I have booked late check out for 5pm only to be woken up at 12pm. I arrive early morning on a flight which I take regularly, so I book late check out so that I can sleep ready for my next flight the same evening. After the third time of this happening, I contacted Accor who invited me back to stay, ensuring me staff would receive additional training and updating on customers who book late check out. On arrival once again, I confirmed late check out with the staff before entering my room. Then at 12pm as expected, I am being woken up with knocking on my door asking me when I am leaving. As a customer, I did my due diligence to try and prevent this from happening by confirming my late check out but yet again, the procedures have failed. I am extremely disappointed. I am a regular customer here as I take these particular flights often, and IBIS is the only hotel who offers pre-bookable and such late check out in the area. The room is always great and clean, however being woken up constantly when you are trying to rest, and paid extra for the privilege to, is getting really frustrating.

Dear Guest, Please accept our sincerest apologies for the repeated inconvenience and frustration caused by being disturbed during your pre-booked late check-out. We fully understand how disappointing this must be, particularly as this is now the fourth consecutive occasion and despite you having previously raised the matter with Accor and received assurances that additional training and procedures would be put in place You have taken every reasonable step to prevent this from happening again, including reconfirming your late check-out with our team on arrival. It is therefore completely unacceptable that you were disturbed once more at midday when you had paid to remain in your room until 5pm We are particularly sorry that we have failed to deliver the uninterrupted rest you specifically booked and paid for, especially given your regular travel schedule and loyalty to our hotel. We will escalate this matter to our Reception and Housekeeping teams, as well as the Management team, to review our communication and room-status procedures and ensure that late check-out arrangements are clearly recorded and respected by all departments We genuinely value you as a returning guest and regret that we have let you down repeatedly. Please accept our sincere apologies, and we hope to have the opportunity to restore your confidence in us Warm Regards, Ibis London-Luton Airport

Customer review rating 4.5/5

Meg C. Families - Confirmed reviews ALL

Staff were good room was comfortable. Good for early flight. Easy to check in and out . Food was good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General manager

Customer review rating 3.0/5

Mark A. Couples - Confirmed reviews ALL

Hotel is dated. Food overpriced and poor quality. However the staff are fantastic can’t fault any of them.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Peter Byard General Manager

Customer review rating 3.5/5

Rachel T. Families - Confirmed reviews ALL

Overall, the stay was absolutely fine for what we needed it for - somewhere safe and clean to rest after a flight. No massive complaints. The staff on reception who checked us in and out were lovely. Only downsides were: 1. The bathroom spelt quite strange, like smelly water. 2. The shower didn't look super clean. Otherwise, a pleasant stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 5.0/5

Abby S. Families - Confirmed reviews ALL

Very close to the airport within walking distance, clean room, comfy bed and great 24hr check in.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 4.0/5

Mateja B. Families - Confirmed reviews ALL

The hotel is on a great location in a walking distance to the airport. Rooms are nice and the staff great. The breakfast was also good, offering gluten free bread and musli.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 4.5/5

Mark P. Families - Confirmed reviews ALL

Suited us fine, reasonable cost.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 1.5/5

Jake A. Families - Confirmed reviews ALL

Unfortunatley not the best of stays paid a fair amount for 2 room which were boiling even with the window slighrly open and the fans only kick out hot air. I would certainly not order the burger again as it was such poor quality and made me feel unwell into the next day. To be fair we also ordered a gluten free pizza for my wife which was nice and much better then my meal. The main positive to this hotel is the location for the airport

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you found our location convenient for London Luton Airport, but we are genuinely sorry that several aspects of your stay did not meet your expectations. We apologise for the uncomfortable room temperature. We understand how frustrating this must have been, particularly when the room fans did not provide the cooling you needed. Our in-room units provide warm or cool airflow rather than traditional air conditioning, and we appreciate that this may not have been sufficient for your comfort. We are particularly sorry to hear about your experience with the burger and that you subsequently felt unwell. Please be assured that we take food quality, preparation standards and guest wellbeing extremely seriously. We will raise your comments directly with our Food and Beverage team so that the matter can be reviewed and the appropriate checks carried out. We are pleased that your wife enjoyed the gluten-free pizza, but we regret that your own dining experience was so disappointing. Please accept our sincere apologies. We appreciate you bringing this to our attention and will use your feedback to help us maintain the standards our guests expect. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Gerry M. Solo - Confirmed reviews ALL

Second time in a month staying here will definitely stay again.

Dear Guest, Thank you for your excellent feedback and perfect 100/100 rating. We are delighted to hear that you enjoyed your stay once again and found our team so lovely and welcoming. It is especially rewarding to know that you have chosen to stay with us twice within a month and intend to return. Your continued support means a great deal to us. We look forward to welcoming you back for your next visit. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.0/5

Terence T. Solo - Confirmed reviews ALL

Public bus to and from airport use Z or A route every 15 minutes. Hotel serves purpose Clean staff helpful and friendly

Dear Guest, Thank you for your feedback and for your 80/100 rating. We are pleased to hear that you found our location convenient, with regular public bus connections to and from London Luton Airport. It is also lovely to know that our hotel met your needs and that you appreciated the cleanliness and friendly, helpful service from our team. Thank you for choosing ibis London-Luton Airport. We hope to welcome you back again on your next visit. Warm Regards, Ibis London-Luton Airport

Customer review rating 0.5/5

Caroline R. Solo - Confirmed reviews ALL

I booked this room for my husband. It was an appalling experience and, as long standing Accor users and a silver status member, we are VERY disappointed. 1) Someone entered his room at 1.50am. That absolutely should never happen 2) Room was noisy due to kitchen extract fans which continued all night 3) Bathroom sink was blocked - why isn't this checked by housekeeping? 4) People in neighbouring room had a row at 4am which woke him again and he got no further sleep 5) he should have been offered a free drink but wasn't.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I know that you have been in separate communication with us and my Assistant General Manager Carlos has been in touch and we will communicate further there. Please accept my sincere apologies for the shortfalls in service and standards. Sincerely, Peter Byard General manager

Customer review rating 3.5/5

Matthew B. Families - Confirmed reviews ALL

Stayed for 1 night before flight. Hotel well located and easy to walk to the terminal. Clean but tired room. Beds uncomfortable. Air conditioning non functional but very noisy

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 1.5/5

Kayleigh B. Families - Confirmed reviews ALL

Staff very rude

Dear Guest, Thank you for sharing your feedback. We are pleased that you found our location convenient for London Luton Airport, but we are genuinely sorry to hear that your experience with our team was disappointing. Providing friendly, welcoming and professional service is something we take very seriously, and we apologise if this was not reflected during your stay. Your comments will be shared with our Management team for review and follow-up. We regret that we did not meet your expectations and hope you might consider giving us another opportunity to provide you with a much better experience. Warm Regards, Ibis London-Luton Airport

Other web-users rate our hotel

  • 2,895 reviews 9.3/10 Location
  • 3,081 reviews 5.2/10 Room
  • 2,431 reviews 8.9/10 Service
  • 36 reviews 6.1/10 WiFi
  • 1,354 reviews 5.5/10 Cleanliness
  • 760 reviews 6.6/10 Value
  • 482 reviews 2.8/10 Amenities
  • 472 reviews 3.5/10 Vibe

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