ibis London Luton Airport 3 stars

We were visiting family and picked it for accessibility firstly we were given a family room wit a cabin bed made up so cramped & no seating area we would have dealt with it but when I went into the bathroom there was a really high bath side to climb over into the shower- impossible for me with a bad back - I use a walking aid . The girl was snotty about changing it and tried giving us a twin room then gave us a double at the furthest part of hotel apart from distance it was quite and very comfortable We were tired from early flight so wanted food on hotel- hadn't even pizza available it was so bad for the few things on the menu we ended up in the hotel next door. So tonight we've arrived back and after a long trek to the room my partner had to go back down because our key didn't work. Absolutely fuming as not even a SORRY was muttered. So disappointed several hotels in the area we'll be trying a different one next time .

The room was fine and comfortable but there was issues with the plug sockets. When using the sockets the connection repeatedly stopped and needed to be adjusted. I also noticed scorched on the metal of plugs after use. After using the kettle the plug was hot and smelt of plastic with scorch marks on the metal and plastic of the plug. The first time at the restaurant was good with good food and good service albeit £7 for a pint is quite steep. Second time I had soup for £7 and recieved a warm not hot tin of heinze tomato soup with unspeakable bitter and toast. This was definitely not worth £3 let alone £7! This with the cheap BBQ sauce and dry chicken on the pizza this was overpriced and disappointing.

a great stay

We stayed at this hotel on two separate occasions in early March bookending a trip overseas. The hotel is situated a 10 minute walk from the airport terminal (or currently a £13.00 taxi ride). It is relatively modern though not new and does show signs of its early ibis incarnation - that said it is clean, warm and comfortable. Spread over five floors the ground floor is largely turned over to a reception area, a bar and a dining area. From what we could tell no rooms had particularly exciting views (unless you are a plane spotter). We were on the third floor facing the main road. We drove to the hotel and bought an extended parking package, there is general charged parking at the hotel. Bus and train services go to the airport which requires a walk back to the hotel. There is disabled access but we have no knowledge of the extent of provision within the rooms. Our room was standard ibis – clean, functional, not overlarge but not small and with the bathroom pod. There was little noise from adjacent rooms but some minor noise from the corridor. Air conditioning/heating and Wi-Fi were perfectly satisfactory. Although well used the room was in good order. The bar and dining area is a continuous space with reception. It is noisy because it is busy. The dinner menu is short but adequate for a one night stop. Prices are reasonable. Breakfast was excellent – plenty of choice, good selection of hot food, well organised for vegetarians and started at 06:00! Staff were friendly if (as often appeared) new to the job. A degree of patience was required but they all did their best. We would happily stay again.

The hotel is very well located for guests arriving from Luton, particularly regarding evening flights and/or early morning flights. The room was clean and the bed was very comfortable. The only downside is that the line was quite long at reception so it took a while to be checked in.