ibis Birmingham New Street Station

ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,311 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone +44 121 619 9000

Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,311 reviews

TripAdvisor Rating  3.5/5  2,360 reviews

Very helpful Team

Customer review rating 4.0/5

Gordonf Business - Confirmed reviews ALL

Very pleasant stay, which was made all the better by the helpful staff. I requested a change of room which was dealt with in an efficient and understanding way. Thanks to Olga.

Dear Mr. F., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with Olga and also our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Good stay

Customer review rating 4.0/5

Vic Business - Confirmed reviews ALL

Smooth easy and friendly check in. Room was a little cold. Breakfast was better than expected, food was fresh and tasty and good coffee too!

Dear Ms. C., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Appalling

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

No previous mention of the extortionate £15 per night parking fees. Was woken at 0230 by security banging on doors, theatening occupants of police attendance, shouting and swearing for over an hour. Room was tiny, outdated and smelled of dirt Would never recommend this hotel.

Dear Mr. J., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harpreet Sian General Manager

Great location comfortable friendly staff

Customer review rating 4.5/5

Colin Couples - Confirmed reviews ALL

Our room was comfortable clean and we had a good sleep. Staff were friendly and available. Breakfast was value for money and excellent quality.

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harpreet Sian General Manager

Satified

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

room was a bit noisy due to night clubs would have prefered quiter room ., drains could do with a cleaning smell in bathroom

Dear Mr. M., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harpreet Sian General Manager

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Other web-users rate our hotel

  • 1,496 reviews 9/10 Location
  • 1,938 reviews 5/10 Room
  • 1,730 reviews 9.1/10 Service
  • 35 reviews 7.4/10 WiFi
  • 1,208 reviews 2.8/10 Comfort
  • 759 reviews 6.5/10 Cleanliness
  • 471 reviews 7.5/10 Breakfast
  • 10 reviews 9.3/10 Wellness Area

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