ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,682 reviews

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
United Kingdom

GPS:52.475146, -1.896525

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,682 reviews

TripAdvisor Rating  3.5/5  2,427 reviews

Overall hotel experience

TripAdvisor rating 5.0/5

Stephanie S TripAdvisor review

Friendly staff, easy service, nice food. The hotel is very clean, easy to find from Birmingham New Street train station, just a small walk. Very vibrant and a ‘buzz’ to the place. Rooms are small, but do the job and are clean with shampoo, hand wash and shower gel available

The sign next door "eat sleep rave repeat" is a warning to avoid if you actually want any sleep (impossible!)

TripAdvisor rating 1.0/5

nsk1974 TripAdvisor review

The good points - location is nice and central, and the staff I interacted with were really friendly. The average points - rooms were standard Ibis affair, which means mostly clean but not the most comfortable place to spend a night. The bad points - the cooked breakfast was literally inedible, I tried it the first day but couldn't finish it. I'm NOT fussy, but it was all cremated beyond recognition - and the hash browns looked like they had survived re-entry into earths atmosphere. Sausages had a strange taste, scrambled eggs were a rubbery watery mess and mushrooms pretty much raw. How can anyone not know how to cook something as basic as this properly? Now for the DEAL-BREAKER: This hotel is built on the very edge of the "Arcadian" centre, which proudly promotes itself as "Eat Sleep Rave Repeat" with a big banner next to the hotel. One of the club a few feet from hotel rooms has loud thumping base music, that literally was making its own doors rattle and was audible from over 100 feet away. This music was causing a thumping vibration in hotel rooms (despite triple glazing) and went on til something ridiculous like 4am making sleep an impossibility. Ibis hotels just seem to have a general air not really caring about anything they do. Whilst this noise issue is not of their making - I can't see them actually caring enough about the problems it causes their guests to actually do anything about it either. A hotel that cant offer a guest a reasonable chance of sleep is not fit for its primary purpose.

Handy location and comfortable stay

TripAdvisor rating 5.0/5

BlarghBlargh TripAdvisor review

Stayed here several times now after events in the area. It's a good location, close to the stations and Digbeth. Reception and bar area are always manned and staff are friendly. Bar area sells drinks and snacks late into the night and there's also a social area, e.g. with pool tables. Rooms are basic, but just what you need, and are always clean and well presented - definitely a step up from other chain hotels. Buffet breakfast has a wide range of options, which must be restocked regularly as there's never been any thing running low. This is now our go to if we need to stay in Birmingham.

well located

Customer review rating 4.0/5

Na Business - Confirmed reviews ALL

all good as expected, but it is important to have a phone in the room; Since I ordered a taxi, and I was a few mins late to reach the taxi downstairs, i had no way to communicate to the reception that i was running late, in order for them to advise the taxi driver to wait for me, given that my whatsapp msg was not answered back.

Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by not being able to communicate with our reception team regarding your delayed taxi pickup. We hope you enjoyed the rest of your stay with us and look forward to welcoming you back soon. Kind Regards, Dayana Kancheva Assistant General Manager

Good staff always amazing with me as usak

Customer review rating 5.0/5

Dr M. K. Business - Confirmed reviews ALL

k. family.

Dear Dr Ms k., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Assistant General Manager

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Other web-users rate our hotel

  • 1,832 reviews 9.1/10 Location
  • 2,416 reviews 5.3/10 Room
  • 2,155 reviews 9/10 Service
  • 35 reviews 6.3/10 WiFi
  • 1,493 reviews 3.1/10 Comfort
  • 977 reviews 6.7/10 Cleanliness
  • 664 reviews 7.9/10 Breakfast
  • 274 reviews 9.1/10 Bar

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