ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 985 reviews

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21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  985 reviews

Customer review rating 5.0/5

Gareth H. Solo - Confirmed reviews ALL

Great stay in the center of China town

Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you enjoyed your time in the vibrant center of Chinatown. We look forward to welcoming you back in the future. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 2.0/5

Heath J. Solo - Confirmed reviews ALL

The hotel staff are normally extremely friendly and helpful, sadly the bedroom l stayed in was old, smelled of damp and the carpet to the left of the bed was damp and badly water stained. I did ask the staff about being moved but was told the hotel was full and there was nothing they could do!. I pointed out the towels were thread bare and needed changing and was told they would get housekeeping to change - this didn’t happen. This was very disappointing as it cost £268.00 for the weekend and really wasn’t good value for money.

Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments about our location and the friendliness of our staff. However, I am sincerely sorry to learn about the issues you experienced in your room, including the condition of the bedroom and the towels. Our commitment is to provide a comfortable environment for our guests, and it is concerning to hear that we fell short in this instance. I understand that you requested to be moved, but unfortunately, we were unable to accommodate you due to full occupancy. We strive to maintain high standards, and your comments will certainly be taken into consideration as we continuously seek to improve our services. Thank you once again for your valuable feedback. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 4.5/5

William B. Couples - Confirmed reviews ALL

The Ibis Birmingham is now our "Go to" place when we visit the city.

Dear William B., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our price, location, and hospitality to be perfect. It is wonderful to know that we have become your preferred choice when visiting Birmingham. Best regards, Punari ibis Birmingham New Street Station

Customer review rating 2.0/5

Lee T. Friends - Confirmed reviews ALL

I have stayed at this hotel before and have always been happy with my stay. We always book this hotel because of location/value for money and the big selling point LATE CHECK OUT. Sadly this time we had cleaners knocking from 9am on numerous occasions and letting themselves in to both rooms i booked. We may as well have had an early check out !!

Thank you for sharing your feedback regarding your recent stay. I am pleased to hear you have enjoyed previous visits; however, I sincerely apologize for the inconvenience you experienced with the housekeeping team. I understand how important the late checkout feature is to our guests, and I regret that you were disturbed during this time. Your comments have been noted, and I appreciate you bringing this matter to our attention. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 0.5/5

Alexander C. Solo - Confirmed reviews ALL

Well located, horrible breakfast rock hard bed

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location advantageous. However, we regret to learn that our breakfast offerings and bed comfort did not meet your expectations. Your comments will be taken into consideration as we continually strive to enhance our guest experience. Best regards, Ed - team leader ibis Birmingham New Street Station

Other web-users rate our hotel

  • 1,834 reviews 9.1/10 Location
  • 2,170 reviews 5.2/10 Room
  • 1,692 reviews 8.8/10 Service
  • 36 reviews 8.1/10 WiFi
  • 1,328 reviews 3.2/10 Comfort
  • 865 reviews 6.5/10 Cleanliness
  • 759 reviews 8.1/10 Breakfast

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