ibis Birmingham New Street Station Hotel 3 stars

Hotel clean, friendly staff and made to feel welcome. Will stay again if in Birmingham.

Poor value - budget hotels have better standards but too expensive. I will not be back

Stayed over night for a conference in the morning, staff were friendly and helpful from the moment of arrival. I was amazed at how quiet the hotel was during the night for a city centre hotel.

Excellent service from reception staff. Very professional and helpful

The hotel was nice and clean. The staff very friendly and courteous. Breakfast is more than sufficient and good. The location is great: loads of good restaurants within walking distance. Train station and major shopping just a few minutes away.

good clean hotel, reasonably priced, ideal location, and comfortable

Myself and my sisters had an enjoyable overnight stay in the Ibis Birmingham New Street. Great location, fast and friendly service on our arrival

Good location, clean & comfy rooms, breakfast had a good selection of foods, all hot & fresh. Cleaning staff polite & helpful. Only downside was checking in, apart from a person serving in the bar area, there was no one else around for a good 10minute, by this time approx 15 people waiting to check in, when the only person serving at the bar came over she was helpful, and tried to get people checked in as quickly as possible but rooms where not ready, after another wait of 15minutes we where finally allocated a room. We enjoyed our stay and would use the hotel again.

The person drilling in a nearby room in the afternoon and the beat from the nearby nightclub, until 3am, made for a very unsatisfactory stay and would not recommend at all.

The hotel is very centrally located, we used the underground car park which at £15 overnight we thought a very good price. There is not a Check in desk, but plenty of very helpful staff to sort you out with their smart phones, very modern! Our room was also modern and well equipped, it was spotlessly clean and the bed very comfortable. We had a very good breakfast, well stocked, with a good choice of hot and cold food. All the staff we met were great but a special shout out to Ingrid the morning breakfast lady, so chatty, helpful and made everyone feel so welcome. All in all a great stay at a great price.

From arrival to checkout the customer service and experience was exceptional. The location is just right for both business and leisure. I had a great sleep my only gripe is that I only stayed one night

As my go to hotel brand, was not disappointed as usual. Staff, location and breakfast great.

Generally fine - staff were really nice. The trouble was the air con unit which was noisy even when turned off at the wall. Would make noise for a few hours then stop for a bit then start again - typically just as you're nodding off, finally! I moved rooms but both were the same. If it weren't for that I'd stay here again.

Overpriced for a small, very basic room. Room was adequate for an overnight stay but I would not want to stay for longer. It is also next to a nightclub, so expect some noise into the early hours. It has no reception, so check in is via some wandering assistants, which is very strange, and they use Whatapp as a method of contact if you have a problem. This did not feel very reassuring. The only plus was the size of the towels - very few hotels have bath sheets, and the smaller towel was also larger than a regular hotel hand towel.

Always a great welcome by the staff at this property, I was made guest of the day and enjoyed a complimentary breakfast. Very impressed.