ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.1/5 994 reviews

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ibis Birmingham New Street Station - Image 1
ibis Birmingham New Street Station - Image 2
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ibis Birmingham New Street Station - Image 4
21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

  • Views:

    City View

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Furnished with our new Sweet Bed by ibis, the room provides all essential features: 1 double+ 1 sofa bed, en-suite bathroom, hairdryer, tea/coffee facilities, desk, Internet & many TV channels. Charges apply for 3rd person over 12 years old.

  • Views:

    City View

Max. number of persons
3

Bedding

Single bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible room with 2 single beds

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 159 rooms
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • 159 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.86 m / 6.1 ft

  • Parking pricing: 17.50 € 15 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
62
B5 4ST Birmingham, United Kingdom
Telephone +44 121 622 6010

Other informations

Services

  • Air conditioning
  • Non Smoking Area

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  994 reviews

Customer review rating 5.0/5

Carol P. Solo - Confirmed reviews ALL

Dear Carol, Thank you for your kind words about our location, cleanliness, and staff. We are delighted to hear you enjoyed the comfort of your room. Your feedback is greatly appreciated, and we hope to welcome you back soon. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Judy N. Families - Confirmed reviews ALL

Dear Judy, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and the room comfortable. We appreciate your understanding regarding the carpet, and we are glad that our team was able to assist you promptly. Your kind words about our staff will be shared with the team, as they strive to provide excellent service. We look forward to welcoming you back in the future. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 5.0/5

Linda N. Solo - Confirmed reviews ALL

Dear Linda N., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our staff made you feel welcomed and that you found your room to be clean and comfortable. It is wonderful to know that you enjoyed your bar food and had a pleasant breakfast experience. Your positive comments about our team's service are greatly appreciated, as we strive to ensure our guests have an excellent stay. We look forward to welcoming you back in the future. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Danny O. C. Business - Confirmed reviews ALL

Dear Danny, Thank you for your feedback regarding your recent stay. We are really glad to know you've enjoyed your stay. We hope to welcome you back in the future. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Mark L. S. Friends - Confirmed reviews ALL

Dear Mark L. S., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our location, cleanliness, and breakfast offerings consistently meet your expectations. Best regards, punari ibis Birmingham New Street Station

Dear Carol, Thank you for your kind words about our location, cleanliness, and staff. We are delighted to hear you enjoyed the comfort of your room. Your feedback is greatly appreciated, and we hope to welcome you back soon. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Judy N. Families - Confirmed reviews ALL

Easy to find & park under hotel. Comfortable room although lighting was a little dull. One of our rooms had a wet carpet on arrival from a leak and we were offered another room immediately. All of the staff were friendly & helpful. Didn’t eat at the hotel so can’t comment on the food but would happily recommend hotel and stay there again.

Dear Judy, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and the room comfortable. We appreciate your understanding regarding the carpet, and we are glad that our team was able to assist you promptly. Your kind words about our staff will be shared with the team, as they strive to provide excellent service. We look forward to welcoming you back in the future. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 5.0/5

Linda N. Solo - Confirmed reviews ALL

I booked last minute for an overnight stay. I was greeted on my evening arrival, the room was clean, cosy and comfortable. I ordered bar food which was a fresh salad and nachos, delicious and served by a polite and helpful young man. I felt that nothing was too much trouble. I slept well and breakfast was good the next morning. An excellent stay.

Dear Linda N., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our staff made you feel welcomed and that you found your room to be clean and comfortable. It is wonderful to know that you enjoyed your bar food and had a pleasant breakfast experience. Your positive comments about our team's service are greatly appreciated, as we strive to ensure our guests have an excellent stay. We look forward to welcoming you back in the future. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Danny O. C. Business - Confirmed reviews ALL

Well located close to New Street Station and the city centre. Rooms and facilities are comfortable.

Dear Danny, Thank you for your feedback regarding your recent stay. We are really glad to know you've enjoyed your stay. We hope to welcome you back in the future. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Mark L. S. Friends - Confirmed reviews ALL

This is my 4 stay at this hotel, its in the perfect location for the music events I come to Birmingham, for. Rooms are always clean staff are friendly and helpful, proper breakfast being part of the deal makes it a great value too.

Dear Mark L. S., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our location, cleanliness, and breakfast offerings consistently meet your expectations. Best regards, punari ibis Birmingham New Street Station

Customer review rating 3.0/5

Colin E. Couples - Confirmed reviews ALL

I have stayed before and satisfied ... but this time we were in an inferior room, which was 'compact' in paricilar the bathroom, also the bed was close to the door?

Customer review rating 2.0/5

Michael M. Solo - Confirmed reviews ALL

lack of tea & sugar in room had to getr more from recepion hot breakfast items only luke warm. No fried eggs.

Customer review rating 4.0/5

Ible A. Couples - Confirmed reviews ALL

One lift (out of two) was out - meaning considerable delays in going between floors and going to the basement car park.

Thank you for taking the time to share your feedback and for your score of 80. We are pleased to hear that you appreciated our excellent location, particularly our proximity to Birmingham Hippodrome and Birmingham New Street Station. Our central location is certainly one of the advantages of staying with us. We are sorry for the inconvenience caused by one of our two lifts being out of service during your stay. The lift was temporarily unavailable due to maintenance and security requirements, and we understand that this resulted in longer waiting times, particularly when travelling between floors and accessing the basement car park. We appreciate your patience and understanding while this work is being addressed. Our team is working to ensure the lift is returned to service as soon as possible, while maintaining the necessary safety and security standards. Thank you again for your feedback, and we hope to welcome you back to ibis Birmingham New Street on a future visit. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 3.5/5

Michele M. Families - Confirmed reviews ALL

Car park hidden away and very awkward to get in. Huge pillars everywhere and you had to drive forward and back to manoeuvre car to get out. I stayed about 50 hours but was charged for three days (45.00) One lift has been broken for ages. It took forever to get to room or back down. I am disabled and have a scooter so only 3 other people could get in. Very frustrating. No phone in room. No regular Coca Cola

Customer review rating 4.0/5

Sarah C. Couples - Confirmed reviews ALL

Well located to central shopping area, transport routes. Only shortcoming was the breakfast and ‘scrambled eggs’ which resembled reconstituted eggs. The breakfast would have benefited from an uplift. Apart from that, the room and amenities were perfect.

Dear Sarah, Thank you for your positive feedback regarding our location and amenities. We appreciate your insights about the breakfast and will consider your suggestions for improvement. We hope to welcome you again soon. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 3.5/5

Philip S. Solo - Confirmed reviews ALL

Poor check-in experience. Room as expected. Excellent breakfast.

Thank you for taking the time to share your feedback and for your score of 70. We are pleased to hear that you found the room as expected and particularly enjoyed our breakfast. We will certainly share your positive comments with our breakfast team. We are sorry to hear that your check-in experience did not meet the usual standard we aim to provide. We understand that a smooth and welcoming arrival is an important part of the guest experience, and we will share your feedback with the reception team as a reminder of the service standards we expect. Our hotel is located in a busy central area, and at peak arrival times reception can become particularly busy. Nevertheless, we always aim to make the check-in process as efficient and welcoming as possible. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with the smooth and enjoyable experience we strive to deliver. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 2.5/5

Kelly M. Friends - Confirmed reviews ALL

Staff were welcoming however beds were so uncomfortable couldn't sleep.

Thank you for taking the time to share your feedback. We are pleased to hear that you found our team welcoming. However, we are sorry to learn that you found the bed uncomfortable and that this affected your sleep. We understand that a good night's rest is an important part of any stay, and we regret that the mattress did not meet your expectations on this occasion. We will share your comments with our management team for further consideration. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 2.0/5

Hiro F. Business - Confirmed reviews ALL

Cold room the thin blanket without refrigerator and any water inside rooms limited options in breakfast

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We regret that you found the room cold and the bedding insufficient for your comfort. Our reception is staffed 24 hours a day, and we always encourage guests to contact us during their stay if they are uncomfortable, so that our team can assist with additional bedding or other available solutions. Regarding the refrigerator, our standard ibis rooms do not have mini-fridges, in line with the brand's room standards. We also provide a water station near reception for guests to use during their stay. We are sorry that you found the breakfast selection limited. We appreciate your feedback and will share your comments with our breakfast team as we continue to review the variety and quality of our offering. We appreciate your honest feedback and hope we may have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Simon C. Business - Confirmed reviews ALL

This is not the most modern Ibis that you will find and the rooms are not the biggest but all areas are clean and well maintained. The highlight of our stay was the staff - the happiest and friendliest team that you could hope to meet. Nothing was too much trouble and every interaction was a pleasure

Thank you very much for your wonderful review and for your excellent score of 90. We are delighted that you found all areas of the hotel clean and well maintained, and we really appreciate your understanding regarding the character and size of our rooms. As our hotel is located in an older building, our rooms are compact and designed around the original structure and layout. Most importantly, it is fantastic to hear such kind words about our team. Knowing that you found our staff friendly, happy and willing to help means a great deal to us. We always aim to make every interaction welcoming and ensure that our guests feel well looked after, so your comments will be a real encouragement to the whole team. Thank you again for choosing ibis Birmingham New Street. We hope to have the pleasure of welcoming you back again soon. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Customer review rating 3.0/5

Margaret C. Business - Confirmed reviews ALL

Location in China Town and convenient for New Street station and the Bullring. Adequate room although somewhat noisy (thin walls!) and carpets could do with a refresh. One of the two lifts out of order. Bar/restaurant/breakfast area is pleasant and staff were helpful and friendly.

Thank you for taking the time to share your feedback and for your score of 60. We are pleased to hear that you appreciated our convenient location in Chinatown, close to Birmingham New Street Station and the Bullring. It is also lovely to know that you enjoyed the atmosphere of our bar, restaurant and breakfast area, and that you found our team helpful and friendly. We are sorry that you experienced some noise during your stay. Being in a central city-centre location can mean that some noise is unavoidable, but our reception is staffed 24 hours a day and our team is always available to assist if noise becomes disruptive. We also appreciate your comments regarding the carpets. We understand that some areas would benefit from refreshing, and your feedback will be shared with the relevant team as part of our ongoing maintenance and improvement. Regarding the lift, unfortunately one of our two lifts was temporarily out of service while awaiting a replacement part. We understand this can be inconvenient, particularly during busy periods, and we appreciate your patience and understanding. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.0/5

Suzanne H. Business - Confirmed reviews ALL

Staff were very friendly and helpful, comfy bed. Close to loads of shops etc. Ideal for a business trip. Surprisingly quiet to the outside noise, although my room seem to have just a partition wall to the next room, so could hear quite clearly the person in the neighbouring room, luckily he wasn't noisy during the evening.

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff friendly and helpful. It is wonderful to know that you enjoyed the comfort of your bed. We acknowledge that our hotel design may result in some sound transmission through partition walls. We appreciate your understanding and hope to welcome you back for another pleasant stay. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station

Customer review rating 5.0/5

Neil C. Solo - Confirmed reviews ALL

Stayed before staff are always helpful and rooms very quiet considering it’s city centre

Dear Neil, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff helpful. It is also great to know that you enjoyed the quietness of your room. We hope to welcome you again soon. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 0.5/5

Shaidul K. Couples - Confirmed reviews ALL

Very bag hygiene dirty and shocking

Thank you for your feedback. We are disappointed to learn that your experience did not meet your expectations regarding cleanliness. We take hygiene very seriously and will ensure that your comments are forwarded to our housekeeping team for further review. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 4.0/5

Christopher R. Friends - Confirmed reviews ALL

The hotal is well situated just six minutes walk from New Street Station. It has a spacious bar area which stays open (I’m told) 24 hours a day. Breakfasts are standard help yourself fare but adequate. The reason my mark is only an eight is I was given a disabled room and the shower was poor (room 327).

Dear Christopher R., Thank you for your feedback and for choosing to stay with us again. We are pleased to hear that you found our location convenient and enjoyed the bar area. However, we regret to learn that the shower in your room did not meet your expectations. Your comments are valuable, and we will take them into consideration as we continue to improve our services. We hope to welcome you back in the future. Best regards, punari ibis Birmingham New Street Station

Customer review rating 2.0/5

Michelle K. Couples - Confirmed reviews ALL

Our room was awful, small, dark, tiny shower room with dirty grout, only 1 spare pillow - Ibis budget at Birmingham International is so much better. Breakfast stone cold and watered down orange juice that tasted like squash!

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to see that your stay did not meet your expectations. We appreciate your comments regarding the room and bathroom. Our hotel is located in an older building, and as a result, our rooms and bathrooms are more compact than those in some newer properties. However, cleanliness and presentation are areas where we expect to maintain a good standard, so we are sorry to hear about the condition of the shower grout and will share this with our Housekeeping team for attention. We also apologise that there was not enough additional bedding available in your room. Extra pillows are available on request from reception, and our team is available 24 hours a day to assist with such requests. We are particularly concerned to hear your comments about the breakfast being cold and the orange juice not meeting your expectations. We will share this feedback with our breakfast team so that these points can be reviewed. We appreciate your honest feedback and hope we will have the opportunity to provide you with a much better experience on a future visit. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Other web-users rate our hotel

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