ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,114 reviews

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21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,114 reviews

TripAdvisor Rating  3.7/5  2,704 reviews

Weekend getaway

TripAdvisor rating 1.0/5

504addyj TripAdvisor review

We booked this hotel with my sister in November, we got room 227. The room had dry vomit on the carpet, the beds when so uncomfortable, radiators very old took forever to warm the room. The carpets in the hall way was very dirty. The location was great and the breakfast. Very disappointed.

Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. Please be assured that the room was cleaned prior to your arrival; however, some stains can be tougher to remove despite our best efforts, and we regret that this impacted your impression. We also apologize for the discomfort with the beds and the time it took for the radiators to warm up. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your positive feedback regarding our location and breakfast, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Ed - team leader

Customer review rating 2.5/5

Santos S. J. Business - Confirmed reviews ALL

Great location and great customer services specially from Irene ( I think that’s her name) that works on the breakfast “. The room itself it’s not the best, small and it looks really old. The heater 2 radiator, it’s very old and smells when turns on. A tip, please change the carpet to attract more customers.

Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our location and the service provided by our staff. However, we regret to learn that the room did not meet your expectations in terms of size and condition. We acknowledge that the ambiance of our accommodations may not appeal to every guest. Your suggestion regarding the carpet has been duly noted, and we will take it into consideration as we continually strive to improve our facilities. Thank you again for your insights, and we hope to welcome you back in the future. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Dean H. Solo - Confirmed reviews ALL

This is the second time I have stayed at this Ibis Hotel in Birmingham. I stayed here when I attended NEC for Motorcycle live in November 2025. Staff customer service skills were fantastic. My room was spacious & very clean. I noticed the skirting board below the door to the ensuite needed repainting. There is two lifts. Contactless payments only which is something I don't agree with. The main doors close at 23.00 pm, which is something else I don't agree with. If the closed at 00.00 am I could accept that

Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and appreciated the level of service provided by our staff. Your compliments about the cleanliness and spaciousness of your room are greatly valued. We take note of your observation regarding the skirting board and will ensure it is addressed. Regarding payment methods, we have implemented contactless payments for both safety and efficiency, and we appreciate your understanding. Additionally, our main doors close at 23:00 for security reasons. We hope to welcome you back soon for another enjoyable stay. Best regards, Ed - team leader ibis Birmingham New Street Station

Due an upgrade

TripAdvisor rating 3.0/5

ToonTravels1958 TripAdvisor review

I strayed for one night, it was booked by work so I can’t comment on value for money. Overall, it fell short of my expectations for an Ibis, which are usually lovely. The location is great, very close to New St station. The shower was very powerful. The room was very dated and basic - I expect its’s in line for an upgrade. It wasn’t that clean - there were crumbs under the desk, and the teabag packaging was damaged/old. Breakfast was tasty, but the service was varied: the greeter and an older woman were very friendly, while another younger woman was surly. There’s noise from other rooms - I was on the third floor and could hear the room above me. Luckily I had my earplugs. The bed was weird - looked like a mattress topper had been put on top of an old tatty mattress. The decor throughout the hotel made me wonder if it was aimed at a youth market, as it had the air of a youth hostel. Unless it was upgraded, I probably wouldn’t choose to stay again.

Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear you enjoyed our central location near New Street Station and appreciated the powerful shower and tasty breakfast. We’re truly sorry to learn that other aspects of your stay fell short of your expectations. Cleanliness and comfort are very important to us, and we regret that your room did not meet our usual standards. Your comments regarding the room condition, bedding, and overall décor have been noted and will be shared with our management team, as we are currently reviewing plans for refurbishment. We also appreciate your feedback on service consistency during breakfast and will address this with the team to ensure all guests receive the same warm and friendly experience. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with the experience you expect from Ibis. Kind regards, Ed - team leader

Very pleasent and clean hotel.

TripAdvisor rating 5.0/5

Venture64326576901 TripAdvisor review

It was a good stay room and bathroom very clean and tidy, good location ,close to german market ,good breakfast ,housekeping team very helpfull will be back

Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay, found the room and bathroom clean and tidy, and appreciated our great location near the German Market. It’s wonderful to know that our housekeeping team made a positive impression and that you enjoyed the breakfast. We look forward to welcoming you back on your next visit! Kind regards, Ed - team leader

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Other web-users rate our hotel

  • 1,863 reviews 9/10 Location
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  • 1,741 reviews 8.7/10 Service
  • 38 reviews 8/10 WiFi
  • 1,371 reviews 3/10 Comfort
  • 885 reviews 6.2/10 Cleanliness
  • 730 reviews 8/10 Breakfast
  • 7 reviews 9.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.