ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.1/5 1,013 reviews

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ibis Birmingham New Street Station - Image 1
ibis Birmingham New Street Station - Image 2
ibis Birmingham New Street Station - Image 3
ibis Birmingham New Street Station - Image 4
21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

  • Views:

    City View

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Furnished with our new Sweet Bed by ibis, the room provides all essential features: 1 double+ 1 sofa bed, en-suite bathroom, hairdryer, tea/coffee facilities, desk, Internet & many TV channels. Charges apply for 3rd person over 12 years old.

  • Views:

    City View

Max. number of persons
3

Bedding

Single bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible room with 2 single beds

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 159 rooms
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • 159 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.86 m / 6.1 ft

  • Parking pricing: 17.88 € 15 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
62
B5 4ST Birmingham, United Kingdom
Telephone +44 121 622 6010

Other informations

Services

  • Air conditioning
  • Non Smoking Area

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,013 reviews

Customer review rating 4.0/5

Graham P. Families - Confirmed reviews ALL

Thank you for your positive feedback. We are delighted to hear that you appreciated our prime location and found value in your stay. We look forward to welcoming you back in the future. Best regards, Patricia - FO Team Leader ibis Birmingham New Street Station

Customer review rating 4.5/5

Laurent P. Business - Confirmed reviews ALL

Dear Laurent P., Thank you for your feedback. We are pleased to hear that you found our location convenient for your stay. We appreciate your comments regarding pricing, as we strive to offer competitive rates reflective of our city centre amenities. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Claire A. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team lovely and friendly, and that you enjoyed our communal areas, bar and conference facilities. We are sorry that the room allocation and overall room condition did not fully meet your expectations, particularly regarding your request for twin beds. Our hotel is situated in an older building, and some rooms may feel more compact or dated due to the original layout. However, we appreciate your comments regarding the accessibility of the room and the persistent noise, and we will share this feedback with our relevant teams for review. Thank you again for your kind words about our staff and for bringing these concerns to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Kelly H. Business - Confirmed reviews ALL

Thank you for your positive feedback regarding your stay. We are delighted to hear that you appreciated our location and staff service. We acknowledge your concerns about the parking facilities and appreciate your understanding. We look forward to welcoming you back in the future. Best regards, Patricia - FO Team Leader ibis Birmingham New Street Station

Customer review rating 3.5/5

Ashley G. Couples - Confirmed reviews ALL

Thank you for sharing your feedback. We are pleased to hear that your overall stay was satisfactory, but we are sorry to learn about the incident involving a member of our team entering your room unexpectedly. We understand how important privacy and comfort are during a hotel stay, and we sincerely regret the concern this may have caused. We take matters of this nature seriously and will raise your feedback with the relevant team to help ensure that appropriate room-entry procedures are followed. Thank you for bringing this to our attention. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Thank you for your positive feedback. We are delighted to hear that you appreciated our prime location and found value in your stay. We look forward to welcoming you back in the future. Best regards, Patricia - FO Team Leader ibis Birmingham New Street Station

Customer review rating 4.5/5

Laurent P. Business - Confirmed reviews ALL

Good for one night although expensive

Dear Laurent P., Thank you for your feedback. We are pleased to hear that you found our location convenient for your stay. We appreciate your comments regarding pricing, as we strive to offer competitive rates reflective of our city centre amenities. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Claire A. Business - Confirmed reviews ALL

Not the best hotel experience. Staff were lovely and very friendly but the room was disappointing. I booked a while in advance and asked for 2 single beds. It seemed on a arrival this was probably not the room I was initially going into so then we were placed in an accessible room (which wasn't hugely accessible in my opinion, but that a whole other story). The room was noisy (there was a constant hum, even when I switched off the aircon/heating unit). Just think it all needed a good spruce up. Its a shame because the communal areas, bar and conference rooms were great. It served the purpose for what I needed buit I think it needs abit more care and attention. Will reiterate all the staff were lovely.

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team lovely and friendly, and that you enjoyed our communal areas, bar and conference facilities. We are sorry that the room allocation and overall room condition did not fully meet your expectations, particularly regarding your request for twin beds. Our hotel is situated in an older building, and some rooms may feel more compact or dated due to the original layout. However, we appreciate your comments regarding the accessibility of the room and the persistent noise, and we will share this feedback with our relevant teams for review. Thank you again for your kind words about our staff and for bringing these concerns to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Patricia Front Office Team Leader ibis Birmingham New Street

Customer review rating 4.5/5

Kelly H. Business - Confirmed reviews ALL

Situated in the heart of Chinatown, this recently refurbished hotel offers the basics whilst being comfortable and central. The staff are extremely friendly and helpful. The only downside is the parking is very limited and very narrow to enter/exit. Would certainly stay again!

Thank you for your positive feedback regarding your stay. We are delighted to hear that you appreciated our location and staff service. We acknowledge your concerns about the parking facilities and appreciate your understanding. We look forward to welcoming you back in the future. Best regards, Patricia - FO Team Leader ibis Birmingham New Street Station

Customer review rating 3.5/5

Ashley G. Couples - Confirmed reviews ALL

The stay was fine but a member of staff burst into the room unannounced.

Thank you for sharing your feedback. We are pleased to hear that your overall stay was satisfactory, but we are sorry to learn about the incident involving a member of our team entering your room unexpectedly. We understand how important privacy and comfort are during a hotel stay, and we sincerely regret the concern this may have caused. We take matters of this nature seriously and will raise your feedback with the relevant team to help ensure that appropriate room-entry procedures are followed. Thank you for bringing this to our attention. Kind regards, Patricia - Front Office Team Leader ibis Birmingham New Street

Customer review rating 5.0/5

Rob P. Families - Confirmed reviews ALL

Always a pleasure staying at this hotel. We’ve been coming for years. Always a treat coming here.

Dear Rob P., Thank you for your kind words regarding your recent stay with us. We are delighted to know that you appreciate our location and the comfort we provide. We look forward to welcoming you back for many more enjoyable visits. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.5/5

Lorraine M. Families - Confirmed reviews ALL

We arrived after a 12 hour delayed flight. We're pleased that the reception was still open in the middle of the night.

Thank you for your feedback. We’re delighted our 24-hour reception made your late arrival easy and welcoming after such a long journey. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 3.0/5

Lai F. F. B. Families - Confirmed reviews ALL

We had two rooms for my family. On arrival we were told we had 1 twin and 1 double and I was told we can't swap to double because Sat night was fully booked and none double left. Anyhow...my son went to the assigned twin room but the key wasn't working. He went back twice to update the key but the room were occupied by someone. They were all in shock as my son tried to open their room with the key. I can't see how this will pen out if they went in the room and was caught! Totally unacceptable. After the incident...somehow a double room was available and they were given one!

Thank you for your feedback regarding your recent stay at our hotel. I am pleased to hear that you found our location convenient for your family. However, I sincerely apologize for the issues you encountered with your room assignments and the key malfunction. It is indeed unsettling, and I understand the concern it caused for your family. While we strive to accommodate all requests, there are instances, particularly during peak times like Saturday nights, when certain room types may not be available. I regret the inconvenience this may have caused. I am glad to note that a double room became available later, allowing your family to settle comfortably. We appreciate your insights, as they help us improve our services. Thank you for bringing these matters to our attention. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 4.0/5

Georgia M. Business - Confirmed reviews ALL

Hotel was exactly what was needed for the trip, cheap convenient and in a good location. It could do we slightly cleaner rooms

Dear Georgia M., Thank you for your feedback. We are pleased to hear that you found our location convenient for your trip. Your comments regarding room cleanliness are appreciated, and we will take them into account as we continually strive to enhance our guest experience. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 4.0/5

James H. Families - Confirmed reviews ALL

An easy walk from Birmingham New Street Station. Staff were friendly and helpful. Room was small but very clean. The only issue was that the curtain was smaller than the window, so there was a frame of light from the streetlights. Good breakfast. Generally very happy with the stay.

Dear James H., Thank you for your kind feedback. We are pleased to hear that you found the value of your stay satisfactory and appreciated our friendly staff. Your comments regarding the curtain size have been noted, and we appreciate your understanding of the room's dimensions. It is wonderful to know that you enjoyed our breakfast offerings and had a generally pleasant experience. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 3.0/5

Jon N. Couples - Confirmed reviews ALL

small room very simple but clean and ok

Thank you for your feedback. We appreciate your remarks regarding the room size and simplicity. As a city center hotel, we prioritize cleanliness while offering functional accommodations. We hope to provide a more satisfactory experience on your next visit. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 4.0/5

John M. Solo - Confirmed reviews ALL

My stay in general was very good, the hotel is well located and the staff are friendly and efficient, and the room and bed was very comfortable. My only disappointment was the breakfast - well organised but the quality of the food and drink was poor, especially the sausages which I did not like at all.

Dear John M., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff friendly and efficient. We appreciate your comments regarding breakfast. Your insights about the quality of food and drink will be shared with our culinary team as we constantly strive to enhance our offerings. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, Pooja ibis Birmingham New Street Station

Customer review rating 4.0/5

Russ C. Couples - Confirmed reviews ALL

Stayed just one night , cheap for the night, room was basic, bathroom was similar size to an Airplane bathroom ! Bed wasn’t comfortable for me, woke up with really bad back ache

Dear Russ C., Thank you for your feedback regarding your recent stay. We appreciate your comments about the convenience and value of our hotel. We regret to hear that the bed did not meet your comfort expectations and that the bathroom size was not to your liking. Your insights are valuable to us. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 0.5/5

Emma W. Families - Confirmed reviews ALL

I stay with the Accor group frequently, so I was shocked to see the state of our room when we arrived. I could only compare it to a homeless hostel and I would imagine that being nicer. Dark. Cramped. The single curtain was creased and hanging off half the hangers. Dirty stained old carpet. Tiny nasty bathroom. Paint coming off the ceilings. The twin beds resembled camp beds with no cover on the main bed and a flimsy topper on the top. I was horrified. At first I asked the staff If I could swap rooms but then realised that they were probably not going to be any better. When I asked for a refund there were no questions asked and I was promptly refunded. Staff seemed nice enough. I feel sorry for them having to work in such a place. For £3 more. I booked the Leonardo. It's like night and day in comparison.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am truly sorry to hear that your experience did not meet your expectations and that the condition of your room fell short of the standards we aim to uphold. Your description of the room's state is concerning, and I appreciate your candidness. It is disheartening to learn that you felt uncomfortable during your stay. We do strive to provide a welcoming environment for all guests, and I regret that we did not achieve this in your case. Additionally, I am glad to hear that our staff were accommodating during your request for a refund. They take pride in providing excellent service, even in challenging circumstances. We value your feedback as it helps us identify areas for improvement. Thank you for your understanding, and I hope you consider staying with us again in the future under better circumstances. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

Customer review rating 4.5/5

Janet O. Friends - Confirmed reviews ALL

Very good lovely staff

Dear Janet O., Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay with us. Your kind words are greatly appreciated and motivate our team to continue providing excellent service. Goodbye and best regards, punari ibis Birmingham New Street Station

Customer review rating 3.5/5

Matthew H. Solo - Confirmed reviews ALL

Check-in and check-out experience was nice and simple, hotel was in an ideal location, being close to many stores for shopping, venues for events and such, while also being just far enough from the night-life locations to ensure a quiet nights rest. Room was generally fine, though the barhroom was quite cramped, with barely enough space to open the shower door without having to either squeeze in next to the toilet, or open the door into the hotel room itself.

Dear Matthew H., Thank you for taking the time to share your experience at our hotel. We are pleased to hear you found our location convenient and enjoyed the simplicity of the check-in and check-out process. However, we regret that the bathroom space did not meet your expectations. We strive to provide comfortable accommodations, and your feedback regarding the room layout is valuable. We appreciate your insights and hope to provide you with a more satisfying experience in the future. Best regards, punari ibis Birmingham New Street Station

Customer review rating 3.5/5

Dawn B. Business - Confirmed reviews ALL

Limited menu for vegetarians, nice beer tho

Dear Dawn, Thank you for sharing your feedback regarding our vegetarian menu options. We appreciate your comments and will take them into consideration as we continually strive to enhance our offerings. We are pleased to hear that you enjoyed the beer selection. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Kevin O. Couples - Confirmed reviews ALL

The Ibis is handy for New Street station and the city centre and is right in Chinatown. Our room was comfortable and quiet. Staff were friendly and helpful. Breakfast was good.

Dear Kevin, Thank you for your kind words regarding our location, room, and the service provided by our staff. We are pleased to hear that you enjoyed your stay and found our breakfast to your liking. We look forward to welcoming you back in the future. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 3.0/5

John K. Friends - Confirmed reviews ALL

Room could do with updating. Basic but clean. Slept well.

Dear John K., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and cleanliness. Your observations about the room updates have been noted, and we will consider this as we continuously strive to enhance our guest experience. Best regards, punari ibis Birmingham New Street Station

Customer review rating 0.5/5

Melanie W. Business - Confirmed reviews ALL

Please see above

Thank you for your feedback regarding your recent stay. We regret to learn that the facilities did not meet your expectations, including the issues with the bedside light and water temperature. Your comments about the tea bags and towels have been noted for consideration. Kind regards, Ed - Front Office Team leader ibis Birmingham Centre New Street Station hotel

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