ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,060 reviews

ibis Birmingham New Street Station - Image 1
ibis Birmingham New Street Station - Image 2
ibis Birmingham New Street Station - Image 3
ibis Birmingham New Street Station - Image 4

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,060 reviews

TripAdvisor Rating  3.7/5  2,707 reviews

Customer review rating 5.0/5

Anita P. Families - Confirmed reviews ALL

Excellent locate ideal for exploring and very close to the train station Comfortable beds had a goodnight sleep

Dear Anita P., Thank you for your positive feedback. We are delighted to hear that our location and comfortable accommodations met your expectations for your stay. It is always our goal to provide a pleasant experience for our guests. Kind regards, Sala Reception

Customer review rating 2.5/5

Phillip R. Business - Confirmed reviews ALL

This is the second time I have stayed at this hotel for work purposes. I found like the last time the mattress very uncomfortable which caused me very unsettled sleep .

Thank you for your feedback regarding your recent stay. We regret to learn that the mattress did not meet your comfort expectations, leading to an unsettled sleep. Your comments are valued, and we will continue to assess our bedding options to enhance guest satisfaction. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Rebecca D. Business - Confirmed reviews ALL

Great hotel, reasonably priced and a stones throw from the bull ring & train station. Rooms were clean although on the smaller side but that wasn’t the end of the world for me as it was just a room to sleep in. 1 other small co plaint would be the pillows provided were quite hard, a option for a softer one would have been appreciated. Other then that a great stay and will definitely go back if I was in Birmingham

Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and our accommodations clean. We appreciate your understanding regarding the room size, as our city centre setting prioritizes accessibility to local attractions. We have noted your comment about the pillows and will consider this in our ongoing efforts to enhance guest comfort. Your satisfaction is important to us, and we value your input. We look forward to welcoming you back on your next visit to Birmingham. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 4.0/5

Claire T. Friends - Confirmed reviews ALL

Lovely clean room but only 1 pillow for each person asked at the desk the first receptionist said they couldn’t as housekeeping closed 3.30 pm ! Then later on in the day we asked the young gentleman said yes we can it will be with you about 20 minutes waited and waited no pillow. So we had to roll the towels up to put underneath pillow due to my friend having asthma and struggled to sleep. Breakfast had a variety but no pastries ie croissants at 815am in the morning . I have stayed many occasions at this hotel and never had a problem or if there was, it was sorted out straight away .

Dear Claire, Thank you for taking the time to share your experience at ibis Birmingham New Street Station. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room. We sincerely apologise for the inconvenience you faced regarding the pillows. We will pass your comments to the rest of the team for future improvements. Additionally, we are grateful for your feedback regarding the breakfast selection. We strive to provide a variety of options, and it is disappointing to learn that we did not meet your expectations during your visit. Thank you once again for your feedback and we hope to welcome you again for an even better experience. Kind regards, Catarina ibis Birmingham New Street Station

Fab location

TripAdvisor rating 5.0/5

chatterbec TripAdvisor review

Perfect for what we needed. Great location and comfy rooms. Bed so comfy. Slept very well. Bar looked nice but didn't try. Both happy here. Friendly staff and will return. Thank you.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,884 reviews 9/10 Location
  • 2,240 reviews 5/10 Room
  • 1,766 reviews 8.6/10 Service
  • 36 reviews 7.8/10 WiFi
  • 1,376 reviews 3/10 Comfort
  • 902 reviews 6.3/10 Cleanliness
  • 748 reviews 7.8/10 Breakfast
  • 7 reviews 9.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Birmingham