ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 998 reviews

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Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  998 reviews

Customer review rating 4.0/5

John B. Families - Confirmed reviews ALL

Basic room, very helpful staff and great location

Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and the helpfulness of our staff contributed to your experience. We look forward to welcoming you back in the future. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 3.0/5

Sarah S. Solo - Confirmed reviews ALL

The hotel was fine for a place to rest yoir head, just a short walk from the train station. The rooms are slightly dated and I found there was a leak from the shower in my room which had created mould on the floor.

Thank you for your feedback regarding your recent stay. I regret to hear about the issues with the room condition and the leak you experienced. Please know that we value your comments as they help us improve our services. Kind regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 2.0/5

Jack R. Friends - Confirmed reviews ALL

Nice hotel, nice room, great location but unfortunately spoilt by noisy dogs 🐕 in the next room.

Thank you for taking the time to share your feedback, and I’m really sorry to hear that your stay was disturbed by noise from nearby dogs. I completely understand how frustrating that must have been, especially when you were expecting a peaceful and relaxing visit. The weekend of your stay coincided with Crufts, the world’s largest and most renowned dog show, which brings an exceptionally high number of dogs and owners into Birmingham every year. This naturally leads to more pets in the hotel than usual, and while we do our very best to manage the situation, the behaviour of the dogs in the rooms is unfortunately outside of our direct control. Regarding the response you received, I’m sorry if it came across as dismissive — that certainly wasn’t our intention. We strive to show understanding and care in all interactions, and your comment helps us improve how we communicate during exceptionally busy events. Thank you again for your feedback and for your understanding. We hope to have the opportunity to welcome you back for a smoother, more comfortable stay in the future. Kind regards, Ed - ibis team leader

Customer review rating 5.0/5

James D. Friends - Confirmed reviews ALL

Was visiting for crufts

Dear James D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your room and found our staff to be helpful. We hope to welcome you back for future visits. Kind regards, Pooja ibis Birmingham New Street Station

Customer review rating 5.0/5

Laurie B. Friends - Confirmed reviews ALL

Had a lovely night after a concert at the O2 Academy. Staff friendly. Room clean and tidy

Dear Laurie, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed a comfortable experience after the concert and found our staff welcoming and your room tidy. We look forward to welcoming you back on your next visit. Kind regards, Catarina ibis Birmingham New Street Station

Other web-users rate our hotel

  • 1,851 reviews 9.1/10 Location
  • 2,190 reviews 5/10 Room
  • 1,709 reviews 8.6/10 Service
  • 37 reviews 7.9/10 WiFi
  • 1,352 reviews 3.1/10 Comfort
  • 875 reviews 6.4/10 Cleanliness
  • 735 reviews 8/10 Breakfast
  • 6 reviews 9.3/10 Wellness Area

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