ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,031 reviews

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21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,031 reviews

Customer review rating 3.5/5

Gerald T. Couples - Confirmed reviews ALL

Overall, the hotel and bar / breakfast very good. However, the bed was very poor - probaly the worst we have had in an accor hotel. THis is unusual for this hotel - not sure what happened.

Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location and services satisfactory. However, we regret to learn about your experience with the bed quality, which does not reflect our usual standards. Your comments are valuable to us. Kind regards, Ed - team leader ibis Birmingham New Street Station.

Customer review rating 4.0/5

Kayleigh H. Couples - Confirmed reviews ALL

The location and view from the room could not have been better. We also enjoyed the variety and quality of the breakfast offerings. We did however feel the pillows were very hard and the plug placement in the room wasn’t great. I knew i may not be able to park due to the limits but I did spend 5 minutes stood in the rain waiting for someone to answer to tell me the car park was full, i feel an electric or manual sign should be added to tell guests when it is full, this would also take some pressure off your staff trying to answer it with a queue of people trying to check in.

Dear Kayleigh, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and enjoyed our breakfast offerings. Your satisfaction is very important to us. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. Furthermore, we understand the inconvenience you faced with parking availability. Thank you again for your valuable insights, and we hope to welcome you back in the future for an even better experience. Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 4.5/5

Tony N. Solo - Confirmed reviews ALL

Comfortable room. Friendly staff. Very good breakfast

Dear Tony N., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our comfortable accommodations, friendly service, and breakfast offerings. Your appreciation of our location near the Birmingham Royal Ballet is also noted. Best regards, Alexandra ibis Birmingham New Street Station

Customer review rating 5.0/5

Carole L. Families - Confirmed reviews ALL

As always very comfortable, quiet, friendly and good value and location,

Dear Carole, Thank you for sharing your positive experience with us. We are delighted to hear that you found our location convenient and enjoyed your stay. Your kind words about the comfort and value of our hotel are greatly appreciated. We hope to welcome you again soon! Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 0.5/5

Lily A. Families - Confirmed reviews ALL

I booked this hotel using my Accor Heartist card and, having stayed at many Accor properties worldwide, this was by far the worst. I can usually overlook dated rooms if the staff, atmosphere, and overall experience are good — but this hotel had none of that. From arrival, the service was poor. The receptionist, Alexandra, was dismissive and uninterested, which unfortunately set the tone for the stay. The rooms were grubby, mouldy, and generally unpleasant — not somewhere I felt comfortable sleeping. I’m not fussy, but the cleanliness was unacceptable. The only positive was the evening staff member who checked us in and served at the bar. She was polite, helpful, and a genuine credit to the hotel. The next morning, my elderly, disabled grandmother discovered her shower didn’t work. Three of us checked — it was definitely broken. The bathroom itself was filthy, consistent with the rest of the room. When my mum raised this with Alexandra, she said there was no duty manager until 1pm. The only solution offered was to move my disabled grandmother to a non-accessible room at 10am on checkout day — completely pointless. Breakfast was the final straw. My Heartist card was refused, so we left and ate elsewhere. We asked for a duty manager to contact us. No one did. When we later raised a formal complaint, we received only a vague apology and no compensation. The hotel is poorly run and clearly does not meet Accor standards. I will not return.

Other web-users rate our hotel

  • 1,870 reviews 9/10 Location
  • 2,212 reviews 5/10 Room
  • 1,742 reviews 8.6/10 Service
  • 37 reviews 8/10 WiFi
  • 1,359 reviews 3.1/10 Comfort
  • 890 reviews 6.5/10 Cleanliness
  • 746 reviews 7.8/10 Breakfast
  • 6 reviews 9.3/10 Wellness Area

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