ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,101 reviews

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21 Ladywell walk, Arcadian Centre, B5 4ST BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone
Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,101 reviews

TripAdvisor Rating  3.7/5  2,704 reviews

Customer review rating 1.5/5

Marco P. Business - Confirmed reviews ALL

It’s my worst experience at an Ibis hotel or an All Accor hotel so far. I’m a Platinum member and had never seen this before. The queue to check in and get the room key was very long (approximately 10 people), despite having checked in online in advance and informed that I was arriving early on the day. I’m sure this particular branch of Ibis’s under-staffed. I knew I had a welcome drink, but this wasn’t offered by the people at the reception desk (or at any point during my stay).

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you had during your recent stay. As a valued ALL Accor Platinum member, we truly appreciate your loyalty, and it’s disappointing to hear that we fell short of your expectations. We’re sorry for the long wait at check-in. While we do our best to keep the process quick and smooth, queues can sometimes form around 3 PM, which is our busiest time, especially on high-occupancy days. We understand how frustrating this can be, particularly when you’ve checked in online and informed us of your early arrival. Regarding the welcome drink, we regret that this wasn’t offered during your stay. As a Platinum member, your voucher is available on the ALL Accor app, but if you had mentioned it to our team, they would have been more than happy to assist and ensure you enjoyed your complimentary drink. We’ll make sure to remind our staff to be more proactive in offering this benefit. Your feedback is invaluable, and we’ll use it to improve our service. We truly hope your next visit will be a much better experience, and we look forward to welcoming you back soon. Warm regards, Ed - ibis team leader

Customer review rating 4.5/5

Ashley T. Business - Confirmed reviews ALL

We were greeted by friendly staff who were helpful. The room was clean and a fair size, however there was very little space to put bags. More hangers for clothed would have been appreciated. We came to attend a conference, so wanted to look smart but not having sufficient space to hang clothes was unfortunate. We appreciated having tea making facilities in the room. It was nice to have a bar on site. The breakfast was good except for the powdered scrambled egg and powdered OJ. This is a good location and I would recommend this hotel.

Dear Ashley, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff to be friendly and helpful. It is great to know that you appreciated the cleanliness of your room. We acknowledge your comments regarding the space for bags and the number of hangers provided. Your feedback is valuable as we continuously strive to improve our accommodations. We hope to welcome you back again soon! Kind regards, Catarina ibis Birmingham New Street Station

Customer review rating 3.0/5

Julia M. Business - Confirmed reviews ALL

Our overall stay was ok. The receptionists were lovely and very efficient. The rooms were dated and require some updating. The location was convenient to the station and the customer.

Thank you for your feedback regarding your recent stay. We appreciate your kind words about our reception team. We acknowledge the concerns raised about the room condition and are actively considering updates to enhance our guests' experiences. Kind regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 1.5/5

Anthony L. Business - Confirmed reviews ALL

First impressions at reception and check in were great, staff supportive and knowledgeable. All changed when accessing my room, the key card did not work initially then the quality of the room was below the standard I was expecting. Everything was worn and tired within the room. I do not intend to stay at this hotel again unless a room refurbishment programme has been undertaken and serious review and active steps to improve the food quality has been actioned.

Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our reception staff; however, I regret to learn that your experience with the room and dining did not meet your expectations. We aim to provide a comfortable environment, and I apologize for any inconvenience caused by the issues you encountered with your key card as well as the condition of the room. Your comments concerning food quality are also noted, and we constantly strive to enhance our offerings. We value your insights and will take them into consideration as we evaluate our services. Best regards, Ed - team leader ibis Birmingham New Street Station

Customer review rating 1.5/5

Fae B. Couples - Confirmed reviews ALL

Hotel is well located but the rooms are small, dark and very dated. Lobby is very up to date.

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient. We continuously strive to improve our accommodations and appreciate your comments about the rooms. Your insights will be taken into consideration as we plan future updates. Best regards, Ed - team leader ibis Birmingham New Street Station

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Other web-users rate our hotel

  • 1,873 reviews 9/10 Location
  • 2,225 reviews 4.9/10 Room
  • 1,752 reviews 8.7/10 Service
  • 38 reviews 8/10 WiFi
  • 1,380 reviews 3.1/10 Comfort
  • 898 reviews 6.2/10 Cleanliness
  • 735 reviews 7.9/10 Breakfast
  • 7 reviews 9.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.