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ibis York Centre Hotel 2 stars

Customer review rating 4.1/5 4,817 reviews

ibis York Centre
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Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

ibis York Centre

77 The Mount
YO24 1BN
york
united kingdom

Tel: +441133968032

Fax: (+44)19/04621224

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS :53.953453, -1.094191

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12 m² / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 12 m² / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Room with 4 single beds, perfect for a small group or a family.

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft

Accessible Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,817 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,399 reviews

Cleanliness and staying safe

Customer review rating 4.1/5

Anonymous Solo - 28/03/2020 Confirmed reviews ALL

My room was far from clean Why when the hotel was nearly empty were we put in a corridor together Ridiculous

Dear PATRICIA W., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

2nd stay, very disappointing

Customer review rating 4.1/5

Margaret-ann T. Couples - 25/03/2020 Confirmed reviews ALL

Please contact Charlotte Brook, Ibis York

Dear MAISIE T., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Overall, a good experience

Customer review rating 4.1/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

The staff were lovely at the York Ibis. My only complaint is that, because of coronavirus, the hotel was pretty much empty (the staff told me that) but I was in a room directly next to someone and I could hear their TV late at night, telephone conversation and snoring. With so few rooms being occupied, it would have been possible to have an empty room between each guest.

Dear NICOLA W., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good location

Customer review rating 4.1/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Good location, friendly staff but awful cleaning standards in room.

Dear NEIL B., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

good value

Customer review rating 4.1/5

Clare Solo - 17/03/2020 Confirmed reviews ALL

Conveniently located (near Micklegate) for the train station. Pleasant public areas. Room was older in style than typical Ibis hotels but comfortable. A lot of noise from the room next door.

Dear CLARE C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Disappointing

Customer review rating 4.1/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Given a room on the third floor. So small when you opened door, the door hit the bed! Given another room bathroom door did not shut. No telephone and bad wet patch on carpet. Too embarrassed to complain again.

Dear CE B., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager
Customer review rating 4.1/5

Karen P. Friends - 17/03/2020 Confirmed reviews ALL

One night stay .... room adequate toilet ran all night and would not flush ... my friend had to flush the toilet with water from waste bin we filled tap .... would not stay again

Dear KAREN p., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Great location, friendly staff.

Customer review rating 4.1/5

John N. Families - 16/03/2020 Confirmed reviews ALL

The Ibis York is an ideal budget hotel for the city. Easily walkable into the popular areas. We had a large four bed room which was ideal for a couple with two small children (4&7). Staff were very friendly nd helpful. Parking is limited but there is a public Carpark across the road and 50m down. (Staff can direct)

Dear JOHN N., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located for things to do

Customer review rating 4.1/5

Stewart Couples - 15/03/2020 Confirmed reviews ALL

Nice room goodbreakfast & quite

Dear STEWART P., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located, but felt more like a hostel than a hotel

Customer review rating 4.1/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

The room was clean but very dated, shabby around the edges and cold .

Dear SOPHIE M., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Well located and close to everything. Had a brilliant stay and all staff where there when needed

Customer review rating 4.1/5

Kerry Couples - 15/03/2020 Confirmed reviews ALL

Me and my partner stayed 2 nights and couldn't fault the hotel one bit, when we had a problem it was sorted within minutes, would highly recommend

Dear Paul C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location but hotel let's itself down

Customer review rating 4.1/5

Michael Friends - 15/03/2020 Confirmed reviews ALL

Great location, superb staff room quality v poor. Fixtures and fittings broken or very tired. Botched patching of hole in bathroom ceiling and mould on the wall let the place down badly

Dear MICHAEL G., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good location

Customer review rating 4.1/5

Stephen W. Solo - 14/03/2020 Confirmed reviews ALL

Very comfortable, friendly staff and very well located for York Station and all the city's attractions. It's also in a relatively quiet part of the city centre.

Dear STEPHEN W., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

We’ll locate

Customer review rating 4.1/5

Karen R. Couples - 12/03/2020 Confirmed reviews ALL

Close to railway station and town centre. A selection of pubs and restaurants very close by. Was very disappointed on our first evening. Bought a drink at the bar, it was in a dirty glass, went back was given a clean glass and the drink from dirty glass just poured into the new glass!! Really disgusting didn’t drink it obviously

Dear KAREN R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Great staff

Customer review rating 4.1/5

Graham Friends - 10/03/2020 Confirmed reviews ALL

Staff at the reception were great ,very friendly & attentive. Nice reception waiting area with a nice fire ,unfortunately the rooms & corridors are a let down . The rooms were clean & tidy ,but the decor extremely dated . Wood chip wallpaper ?? I mean who in this day & age still has wood chip & the colour scheme was stuck in the same era . Windows cold & draughty even with the heating on. The bathroom & room are definitely in need of a full refurb . Definitely not premier inn . The corridors up to the room had no heating & you could see your breath .

Dear Graham M., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

quite well located, nice room, maybe a couple more sachets of tea, coffee, milk and sugar would have been nice

Customer review rating 4.1/5

Patricia N. Friends - 09/03/2020 Confirmed reviews ALL

very nice stay, welcoming receptionists and happy with service

Dear PATRICIA N., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Scruffy very poor breakfast

Customer review rating 4.1/5

Richard Couples - 09/03/2020 Confirmed reviews ALL

The staff were very nice and friendly. The hotel is quite scruffy very thin carpets and even thinner walls. The cleaning is not very good dust everywhere. Paper cups in the room and only wood sticks instead of spoons. The breakfast was very poor over done hard tasteless and not a lot of it. My partner had to ask 3 times for some fresh food in the end we give up and got a breakfast elsewhere. Defiantly not worth the money I was very disappointed just wanted to go home.

Dear RICHARD F., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Fantastic staff

Customer review rating 4.1/5

Chris Couples - 09/03/2020 Confirmed reviews ALL

Very good staff

Dear CHRISTOPHER K., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Great Stay

Customer review rating 4.1/5

Katie D. Families - 09/03/2020 Confirmed reviews ALL

A lovely stay with very friendly staff throughout. Comfortable beds in a clean and quiet room and a super breakfast included in our room rate. Location is walking distance from station and the town centre. Luggage store made the next days sightseeing easy too!

Dear KATIE D., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Not too bad

Customer review rating 4.1/5

Anonymous Solo - 09/03/2020 Confirmed reviews ALL

Everything ok apart from some electrical sockets o/o

Dear GERARD S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager
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