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ibis York Centre Hotel 2 stars

Customer review rating 4.1/5 5,238 reviews

ALLSAFE approved hotel

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ibis York Centre
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+ 14 Services

Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Hotel location

ibis York Centre

77 The Mount
YO24 1BN york
united kingdom

Tel: +441133968032

Fax: (+44)19/04621224

Check-in from 15h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS :53.953453, -1.094191

Hotel services

FOGGS Non contractual photo

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 94 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • One connecting room
    • 94 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Limited parking at the hotel £10
    • On site

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,238 reviews

TripAdvisor Rating 3.5/5

2,504 reviews

The shabbiest Ibis ever!

Customer review rating 2.0/5

Nicholas Solo - 12/10/2021 Confirmed reviews ALL

First room curtain wouldn't close. Moved to another room. Light wouldn't work; seat worn; impossible to close bathroom door from outside; no soap in shower dispenser; no plug socket by bed; TV did not play Freeview; but worst of all, shower temperature not constant.

Dear NICHOLAS C., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Average hotel

Customer review rating 3.0/5

Mia Couples - 08/10/2021 Confirmed reviews ALL

No soap in any dispensers in the room , asked for refill - did not happen. Carpet was dirty, room very average for the price we paid, won’t be staying again

Dear RACHAEL R., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good location not too far from town

Customer review rating 3.5/5

Karen S. Couples - 08/10/2021 Confirmed reviews ALL

Overall room ok - didn’t have breakfast- would have like towels changed maybe after 2nd day but didn’t ask though as I realised weren’t cleaning because of Covid etc - room a bit tired

Dear KAREN S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Really enjoyable 2 days

Customer review rating 4.5/5

Kelvin Couples - 07/10/2021 Confirmed reviews ALL

Nice hotel, with a relatively short walk into town. Nice room with a comfy bed.

Dear Kelvin *voucher W., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located, heart of city

Customer review rating 4.5/5

Dawn Friends - 07/10/2021 Confirmed reviews ALL

Breakfast was good , catered for my allergies . Very polite, helpful staff

Dear DAWN H., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location, friendly staff

Customer review rating 3.0/5

Anonymous Friends - 06/10/2021 Confirmed reviews ALL

Overall it was comfortable would have liked my room serviced

Dear BREDA C., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Basic but adequate

Customer review rating 4.0/5

Kevin D. Couples - 06/10/2021 Confirmed reviews ALL

Staff all friendly and helpful. Room basic but clean. Only downside was rubbish lying in lift area waiting to be picked up - still there when we went out at 1600

Dear KEVIN D., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the rubbish on the floors, I will speak to the housekeeper regarding this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager
Customer review rating 1.5/5

Steven M. Couples - 05/10/2021 Confirmed reviews ALL

The Hotel room was tired and dirty. There were large cobwebs hanging from the windows. I would think they had been there for quite some time. The hotel is in dire need of a freshen up or complete makeover. Would not stay there again. Very disappointed.

Dear STEVEN M., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager
Customer review rating 4.5/5

David Friends - 05/10/2021 Confirmed reviews ALL

Hotel was OK, room was relatively small compared to what i am used too, but it was immaculately clean, some elements were dated (bathroom and lifts), but it was clear that they are doing their best to modernise. I think my room had recently been re plastered and painted, but it was not finished and the carpet had stains from the workmen (white footprints on a dark brown carpet).it will be good when finished. Breakfast was good, plentiful, hot food was served at the buffet, and they did poached eggs on request. They provided decaff tea and coffee for the room too. The car park is very tight, there are 2 POLAR electric car charge points, was told anyone could park in them as they are rarely used. The spaces were occupied for the whole time I was there with standard cars (I have a PHEV).

Dear DAVID P., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location

Customer review rating 2.0/5

Anita Friends - 04/10/2021 Confirmed reviews ALL

The sink did not drain and there was no fan in the bathroom. The shower and shampoo pump did not work.

Dear NUTAN S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Perfect location

Customer review rating 4.5/5

R D. Families - 03/10/2021 Confirmed reviews ALL

Everything was as expected. Room was fresh spacious and clean. Fantastic location, friendly staff, great breakfast. No frills but excellent value.

Dear R. REGINA, We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Ideal for train station.

Customer review rating 5.0/5

E. L. Solo - 03/10/2021 Confirmed reviews ALL

Good check in service. Lovely room and great breakfast.

Dear L. E., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location, staff helpful

Customer review rating 4.0/5

Jf Couples - 03/10/2021 Confirmed reviews ALL

Hotel was clean, quiet and good location, staff were helpful and we were able to check in early. Hotel requires some modernisation in some areas but overall for a budget no frills hotel it met our requirements and would consider Ibis again if considering a budget hotel.

Dear FOX J., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Lovely breakfast

Customer review rating 3.5/5

M N. Couples - 02/10/2021 Confirmed reviews ALL

Overall a good stay. Great breakfast with plenty of choice. Staff very friendly. On the negative side the room was in need of some talc, marks on the walls and doors. Hot water on and off when taking a shower. Good location, just a short walk into town centre

Dear MICHAEL N., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Very good

TripAdvisor rating 4.0/5

Ian P 13/09/2021 TripAdvisor review

Very nice hotel close to the train station and although it maybe a bit away from the centre there are plenty of buses and taxis available.plus there are some nice bars and restaurants within easy walking distance

Dear Guest Thank You for your lovely review of ibis York Centre, We are all very pleased you enjoyed your stay with us and we hope to welcome you back very soon. Kind Regards John Holroyd General Manager

Well located convenient for station

TripAdvisor rating 4.0/5

Rogerwbc Business - 27/08/2021 TripAdvisor review

On main route but room at side was quiet. Close to a number of pubs and restaurants and no distance from Mickelgate which is a bit run down after COVID but will I’m sure spring back Room small but ok except when you have a small bathroom why put a bath in it when a shower is much easier and makes it feel bigger? Staff helpful lifts small bug there are two Will go back but probably not for a longer stay 1-3 nights is fine

Dear Guest Thank You for your kind review if ibis York Centre, We are glad on the whole you had a nice stay with us and we hope to welcome you back very soon. Kind Regards John Holroyd General Manager

Short break

TripAdvisor rating 2.0/5

kellyclayson60 26/08/2021 TripAdvisor review

On arriving at the hotel on Sunday morning reception was full of hens and stags looking a little worse for wear leaving the hotel. Check out was 12 and I arrived at 11. Reception smelt of cigarettes because there was a number of people smoking at the door entrance. The reception guy was a bit rude as I said I was staying that evening he grumbled that I couldn't check in until 5, I just wanted to let him know my car was in the carpark. The room I stayed in was very dated woodchip style walls just overall looked grotty. There was a TV with a few stations but most channels said they were unavailable due to the aerial. The shower was good nice and hot and powerful but no hair dryer. We were on the ground floor and the floor above was very squeaky....well I think it was the floor. The bed was hard and comfy other than the noise from upstairs it was quiet. May not of been Friday and Saturday night I checked out in the morning and they allowed me to keep my car parked there with no extra charge. Parking spaces are tight but they were available when I arrived the cost was 10 pound a night.

Dear Guest Thank You for your review of ibis York Centre, I am very sorry that on this occasion things were not to your satisfaction but happy the team helped with your car parking. We have looked at the tv and sorted out the channels. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

A Practical Hotel for the Races

TripAdvisor rating 4.0/5

vincec 23/08/2021 TripAdvisor review

Staying in York during race week is not cheap and the prices for this basic IBIS are higher than you would expect. However to be fair it does it’s job well but without frills. The staff are friendly, the rooms clean, the beds comfortable and a good shower. The breakfast could be better and we had no soap in the dispensers . However two good points. The hotel is less than 10 minutes to the racecourse but less than 15 minutes walk to the station or the middle of the city. Like the fact they will store luggage before and after checking/checkout.

Dear Guest Thank You very much for your kind review of ibis York Centre, We are all really pleased you enjoyed your visit to the races and your stay with us. We do hope to welcome you back again next time. Kind Regards John Holroyd General Manager

Disappointment

TripAdvisor rating 3.0/5

Anealabhan 22/08/2021 TripAdvisor review

Unfortunately my room was not ready for occupation when I arrived at 5pm. There had been a problem with the laundry delivery it seems. The staff were doing what they could and offered to store my bags till I could check in. When I did return to the hotel at about 11pm, check-in went ahead and my bags were retrieved after a bit of a hunt around various locations. I wasn't given the free drink voucher which is normally given to Accor Gold Card holders. The room was clean but tired - the desk lamp and one of the bedside lamps were not working, there were no USB charging sockets and no power sockets anywhere near the bed. There were no net curtains and no thermostatically controlled air cooling/heating system - all of which are normal in more modern Ibis hotels. The en suite facilities were very good and the shower was excellent. The hotel was quiet the night I was there and I slept well. The hotel is also in a very good location for walking into the city centre or to the railway station. I have stayed in many Ibis hotels across the UK and Europe and this one was a bit of a disappointment, especially when you consider that there are many similar hotels at the same price point in York.

Dear Guest Thank You for your review of ibis York Centre, I am very sorry your stay was not similar to other ibis hotels as we are a conversion from various hotels dating back to 1835. Given this the hotel has a number of quirky features which some guest like and others not so much. I will check with the team as the drink voucher should be given as standard to our loyal guests and if you stay again soon please mention this as we will ensure you can have an extra one. There is a national supply problem with linen at present and we do often get our deliveries late which affects the smooth running of the housekeeping department. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

Noise guests

TripAdvisor rating 3.0/5

Thor_Stev 02/08/2021 TripAdvisor review

We stayed in room no 2 which is a very nice big room but allocated on the ground floor next to the lifts. We have been unlucky as some guests met in the space in front of our room and talked for ages very and I guess have just been unaware that there was a room. It spoiled the stay but the breakfast the next morning made up for it. Generally a good place to stay in York.

Dear Guest Thank You very much for your kind review of ibis York Centre, I am sorry other guests disrupted your rest but happy that you enjoyed your breakfast with us. We look forward to welcoming you back in future for a more restful sleep. Kind Regards John Holroyd General Manager

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