ibis York Centre Hotel 2 stars

On 3 September 2020 I booked and paid for 4 rooms at a cost of £488. On 3 October 2020 I cancelled 1 room. To date I have not received any notification of a refund for the sum of £122. My party duly arrived on 10 10 2020. In all 3 rooms the bathroom door bottom edge was splintered and broken. One of the rooms had 3 hairline cracks in the wash basin. Two of the rooms had badly stained carpets. Another had hair in the bathroom indicating that this room had not been properly cleaned. The double rooms were supplied with a single plastic chair. The towels in the rooms were not of a quality to dry adequately. I discovered, after I was soaking wet, that there was no shower gel in the holder. I have taken photographs of the faults where possible and will forward these should you wish. While I was at reception a guest came to request toilet paper for her room. After returning to the hotel on a Saturday evening I was somewhat dismayed to note that signs indicated that the bar would close at 10pm. However the bar actually closed at 9.30 pm. I witnessed at least 2 customers who were refused service before 9.50 pm. You will wish to note that the staff members were polite and welcoming. I welcome your observations on the above comments and ask that you respond without delay.

Having re-booked due to the lockdown, my wife and I were very impressed with the measures taken at the Ibis. Our room was spotlessly clean and all the public areas were well signed with plenty of sanitisation available. The hotel is really very well located, only a few minutes walk into the city centre. The staff were really lovely, very friendly and helpful. It was not the first time we have stayed here and it will not be the last.

Stayed @ this hotel 5 years ago so decided to stay again,but won’t again.Toilet door kept sticking had to kick open a few times,TV only worked intermittently & floor boards creaked.Rooms dated

a two night stay close enough to town to walk. Covid safety measures in place

Very good as usual

right hotel at the right place, very clean and friendly and all in line with covid regulations

Leanne was a star. Nothing to much trouble. In this crazy time I believe you have a great staff team.

Nice pleasant hotel, staff friendly and helpful, quiet hotel for a relaxing night

Unfortunately our first room had the television at the far end of the room so it was unwatchable from the bed. We were moved into a different room which smelt of damp and clearly had damp and mould on the ceiling by the airconditioner. The room was for disabled customers so we were unable to use the shower properly as we could not move the chair to stand under the shower. The bathroom also had a strong smell on drains.

Excellent Covid-19 procedures in place, nice clean and spacious room, great location right in the centre of York, friendly and helpful team of staff, very good value for money

Excellent hotel, it is very clean and comfortable. The staff are very friendly welcoming and will go above and beyond to help you especially Leanne who was lovely. Really enjoyed our stay and would definitely book again

Enjoyed a short stay after restrictions had been lifted - hotel staff explained all the covid measures and were really helpful and friendly as always (we've stayed a few times now). Some rooms need a little tlc but are still modern, clean and comfortable - will be staying again.

Stay every year but will not be returning. Everything down at heel. Room needed a good clean and redecorating. Dirty walls, cobwebs and dirty bin.

Love this hotel and stayed a lot over the years - but so much going on this visit. Lots of the rooms were being re- carpeted with bed frames and rolls of carpet out on the corridor and workmen about, which didn’t feel very comfortable. We weren’t adversely affected by any noise though and we received a warm welcome, breakfast was well organised re Covid rules. We wouldn’t hesitate to recommend. Parking available £10 for 24hrs and a ten minute walk into York centre.

The hotel is tired,but clean,first night was noisy,but staff were very good and moved us to a quiet room on the 3rd floor,this room was far better in decor and not so tired.