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ibis York Centre Hotel 2 stars

Customer review rating 4.1/5 5,260 reviews

ALLSAFE approved hotel

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ibis York Centre
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+ 14 Services

Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Hotel location

ibis York Centre

77 The Mount
YO24 1BN york
united kingdom

Tel: +441133968032

Fax: (+44)19/04621224

Check-in from 15h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS :53.953453, -1.094191

Hotel services

FOGGS Non contractual photo

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 94 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • One connecting room
    • 94 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Limited parking at the hotel £10
    • On site

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,260 reviews

TripAdvisor Rating 3.5/5

2,505 reviews

Nice and quiet

Customer review rating 4.0/5

Justin C. Solo - 22/10/2021 Confirmed reviews ALL

I was on a brief visit to the City of York, I did not until the 12th hour that the visit would actually take place hence my hsitation at checking in on-line. Customer Assistant Edith ably dealt with check-in in a matter of seconds without due fuss. The ibis hotel was ideally situated for all that I intended to do and it was very pleasing to find that although on a main road my room (#2) was actually on a side street off the main thoroughfare. After a rather long and somewhat tiring day it was also very pleasant to be able to eat in the on-site restaurant. A decent nights sleep followed and breakfast was taken in the restaurant. My thanks especially to Edith for her attention to detail, her warm friendly greeting and professional approach.

Dear ALAN A., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location

Customer review rating 3.5/5

Kevan J. Couples - 21/10/2021 Confirmed reviews ALL

Comfortable room. Clean. Plenty of hand sanitiser available parking wholly inadequate unless you drive a Reliant Robin.

Dear KEVAN J., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Convenient and comfortable

Customer review rating 4.5/5

Shelagh Friends - 21/10/2021 Confirmed reviews ALL

Arrived early, having requested that we could leave our bags, but allowed to check in immediately as room was ready. Small but comfortable room with brewing up facilities. Short walk into the city. Didn't use the bar or restaurant as plenty of other options nearby. Checkout prearranged so quick and easy. Overall good value for money for a city Centre hotel.

Dear SHELAGH H., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good staff, outdated hotel

Customer review rating 3.0/5

Anonymous Couples - 20/10/2021 Confirmed reviews ALL

The hotel was adequate, the rooms and atmosphere were fairly outdated with some minor maintenance issues with the furnishings (eg peeling paint, faulty lightbulb).

Dear JENNIFER R., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Adequate accommodation.

Customer review rating 3.5/5

John G. F. Friends - 18/10/2021 Confirmed reviews ALL

Our room was warm and tidy but, somewhat tired in respect of decor. The windows steamed up and one of the catches was broken. The plug in the bathroom did not fold flat into the plughole and was also dirty. Two duvets were provided but, both sported stains. The shower and toilet worked well but, a shower mat was only provided on request after we found the step area out of the shower to be slippery with only a towel rail to grab. The hotel staff were all polite and friendly.

Dear JOHN F., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Fantastic stay

Customer review rating 5.0/5

Kim B. Friends - 18/10/2021 Confirmed reviews ALL

Great location, friendly staff. Very welcoming. Would definitely return.

Dear KIM B., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located for city centre and bus routes

Customer review rating 5.0/5

Anthony D. Friends - 18/10/2021 Confirmed reviews ALL

The breakfasts were better than expected for small hotels such as this. The staff were helpful and friendly

Dear ANTHONY D. MBE, We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Extremely poor quality and overpriced hotel

Customer review rating 1.0/5

J.s. Families - 18/10/2021 Confirmed reviews ALL

The walls and ceilings of this hotel are paper thin and you can hear everything going on and said in adjacent rooms. Bad enough during the day, but we experienced a virtually sleepless night as guests next door returned to their room in the small hours (1.15am) and argued for 30 mins., then took showers for another 30 mins.. Then the water system starts dripping for an hour. And at 5.30/6am another adjacent twin of guests awoke and start chatting and laughing like it's mid-morning. Along with the decor being tired, plugs not working, no soap in dispensers - the overall experience was shoddy and exhausting. Had we been paying perhaps £75 for the room, I might suffer it. But at £184/night (and that's after a member 10% discount), it is outrageously overpriced and extremely poor value. I have stayed in other Ibis hotels in different countries with a much better experience. This is possibly the second worst hotel experience I've had. Never again at this hotel.

Dear JAMES S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager
Customer review rating 5.0/5

Anonymous Couples - 17/10/2021 Confirmed reviews ALL

Good location close to the centre,room was nice aswell

Dear SUSAN T., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Needs a lick of paint

Customer review rating 3.5/5

Gwilym H. Friends - 16/10/2021 Confirmed reviews ALL

Basically ok, convenient location, quiet room, breakfast ok and friendly staff but needs redecoration.

Dear Gwilym Voucher H., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good stay, great location

Customer review rating 4.5/5

Anonymous Solo - 16/10/2021 Confirmed reviews ALL

I stayed at the ibis York Centre as it is only about 5 minutes (if that) from The Crescent and about 10 minutes from the station. It is just outside the city walls and so much quieter as a result. I was allocated a nice, quiet room (301) that was perfectly acceptable for my 2-night stay. Staff were nice & friendly and check-in quick and easy.

Dear BARNABY *., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good stay

Customer review rating 4.0/5

Nigel B. Solo - 16/10/2021 Confirmed reviews ALL

Generally, the accommodation was adequate for my needs. One thing that was lacking was the absence of any large trays to take the breakfast things over to my table.

Dear NIGEL B., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location, nice and clean

Customer review rating 4.5/5

Christopher M. Couples - 16/10/2021 Confirmed reviews ALL

Really nice stay in York, very good experience with the Hotel.

Dear CHRISTOPHER M., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Car park terrible

Customer review rating 2.5/5

Anonymous Families - 14/10/2021 Confirmed reviews ALL

People not parking in bays causing a tight packed car park causing accidents

Dear YVONNE B., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Well located and well looked after

Customer review rating 4.0/5

Mr R. C. Couples - 13/10/2021 Confirmed reviews ALL

I cannot fault the Hotel

Dear ROY RAYMOND C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Great location

Customer review rating 5.0/5

Margaret Friends - 13/10/2021 Confirmed reviews ALL

The hotel is very close to the city and a nice walk to get there.Plenty of pubs restaurants cafes very close to the hotel. The hotel was very clean and a nice large bedroom, staff very helpful and friendly, dry good value for money

Dear MARGARET B., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located

Customer review rating 4.0/5

Andy O. Friends - 13/10/2021 Confirmed reviews ALL

Nice hotel for the price, you get what you pay for. Clean and pleasant stay.

Dear ANDREW O., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Very good

TripAdvisor rating 4.0/5

Ian P 13/09/2021 TripAdvisor review

Very nice hotel close to the train station and although it maybe a bit away from the centre there are plenty of buses and taxis available.plus there are some nice bars and restaurants within easy walking distance

Dear Guest Thank You for your lovely review of ibis York Centre, We are all very pleased you enjoyed your stay with us and we hope to welcome you back very soon. Kind Regards John Holroyd General Manager

Well located convenient for station

TripAdvisor rating 4.0/5

Rogerwbc Business - 27/08/2021 TripAdvisor review

On main route but room at side was quiet. Close to a number of pubs and restaurants and no distance from Mickelgate which is a bit run down after COVID but will I’m sure spring back Room small but ok except when you have a small bathroom why put a bath in it when a shower is much easier and makes it feel bigger? Staff helpful lifts small bug there are two Will go back but probably not for a longer stay 1-3 nights is fine

Dear Guest Thank You for your kind review if ibis York Centre, We are glad on the whole you had a nice stay with us and we hope to welcome you back very soon. Kind Regards John Holroyd General Manager

Short break

TripAdvisor rating 2.0/5

kellyclayson60 26/08/2021 TripAdvisor review

On arriving at the hotel on Sunday morning reception was full of hens and stags looking a little worse for wear leaving the hotel. Check out was 12 and I arrived at 11. Reception smelt of cigarettes because there was a number of people smoking at the door entrance. The reception guy was a bit rude as I said I was staying that evening he grumbled that I couldn't check in until 5, I just wanted to let him know my car was in the carpark. The room I stayed in was very dated woodchip style walls just overall looked grotty. There was a TV with a few stations but most channels said they were unavailable due to the aerial. The shower was good nice and hot and powerful but no hair dryer. We were on the ground floor and the floor above was very squeaky....well I think it was the floor. The bed was hard and comfy other than the noise from upstairs it was quiet. May not of been Friday and Saturday night I checked out in the morning and they allowed me to keep my car parked there with no extra charge. Parking spaces are tight but they were available when I arrived the cost was 10 pound a night.

Dear Guest Thank You for your review of ibis York Centre, I am very sorry that on this occasion things were not to your satisfaction but happy the team helped with your car parking. We have looked at the tv and sorted out the channels. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

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