ibis York Centre Hotel 2 stars

Customer review rating 4.1/5 4,933 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis York Centre
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+ 14 Services
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Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchangePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

ibis York Centre

77 The Mount
YO24 1BN
york
united kingdom

Tel: +441133968032

Fax: (+44)19/04621224

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS :53.953453, -1.094191

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Room with 4 single beds, perfect for a small group or a family.

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft

Accessible Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,933 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,458 reviews

Great hotel, fantastic location

Customer review rating 4.1/5

Greame S. Families - 20/10/2020 Confirmed reviews ALL

Pretty much perfect stay in a welcoming hotel in a brilliant location. All staff were very good and the covid 19 guidelines were followed perfectly with practically no interruption to a normal hotel stay. Highly recommended.

Dear GRAEME S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Excellent staff

Customer review rating 4.1/5

Heather A. B. Families - 20/10/2020 Confirmed reviews ALL

When we arrived our room had some lights out and when we spoke to the two ladies Leanne and LIv they arranged another room immediately and were very accommodating to us for our stay. Nothing was too much and their friendly and open approach was a credit to the company.

Dear HEATHER G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good stay considering the current situation

Customer review rating 4.1/5

Douglas S. Couples - 19/10/2020 Confirmed reviews ALL

As above

Dear DOUGLAS S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located and easily accessible

Customer review rating 4.1/5

Donna S. Friends - 19/10/2020 Confirmed reviews ALL

We were slightly nervous attending due to COVID-19 but found this hotel to be very clean and organised. It was very reassuring. The hotel is situated in an excellent location and it’s a short walk from the centre. My stay was in a very basic room but exactly what I expected

Dear DONNA S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager
Customer review rating 4.1/5

Anonymous Couples - 19/10/2020 Confirmed reviews ALL

No spaces in car park on arrival, had to park further away. Remote missing, receptionist was great and we moved rooms. Ended up up and downstairs for the first part of stay when we just wanted to relax after journey. Hygiene in the hotel generally was good. Some of the rooms would benefit from a deep clean in bathroom under sink, toilet area. Sausages at breakfast are cheap and not much choice for the price. It was hot though. Bar staff attentive and good system in place for cleaning. It was OK for night away but would probably choose premier inn next time. Staff were doing their best.

Dear KERRIE J., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

disappointing

Customer review rating 4.1/5

Hugh J. Families - 15/10/2020 Confirmed reviews ALL

On 3 September 2020 I booked and paid for 4 rooms at a cost of £488. On 3 October 2020 I cancelled 1 room. To date I have not received any notification of a refund for the sum of £122. My party duly arrived on 10 10 2020. In all 3 rooms the bathroom door bottom edge was splintered and broken. One of the rooms had 3 hairline cracks in the wash basin. Two of the rooms had badly stained carpets. Another had hair in the bathroom indicating that this room had not been properly cleaned. The double rooms were supplied with a single plastic chair. The towels in the rooms were not of a quality to dry adequately. I discovered, after I was soaking wet, that there was no shower gel in the holder. I have taken photographs of the faults where possible and will forward these should you wish. While I was at reception a guest came to request toilet paper for her room. After returning to the hotel on a Saturday evening I was somewhat dismayed to note that signs indicated that the bar would close at 10pm. However the bar actually closed at 9.30 pm. I witnessed at least 2 customers who were refused service before 9.50 pm. You will wish to note that the staff members were polite and welcoming. I welcome your observations on the above comments and ask that you respond without delay.

Dear HUGH J., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Great location, wonderful staff

Customer review rating 4.1/5

Brax 5. Couples - 15/10/2020 Confirmed reviews ALL

Having re-booked due to the lockdown, my wife and I were very impressed with the measures taken at the Ibis. Our room was spotlessly clean and all the public areas were well signed with plenty of sanitisation available. The hotel is really very well located, only a few minutes walk into the city centre. The staff were really lovely, very friendly and helpful. It was not the first time we have stayed here and it will not be the last.

Dear PETER F., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Location ok,hotel shabby

Customer review rating 4.1/5

Les S. Couples - 13/10/2020 Confirmed reviews ALL

Stayed @ this hotel 5 years ago so decided to stay again,but won’t again.Toilet door kept sticking had to kick open a few times,TV only worked intermittently & floor boards creaked.Rooms dated

Dear LESLIE S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Great location. Great service

Customer review rating 4.1/5

Judyw Couples - 13/10/2020 Confirmed reviews ALL

a two night stay close enough to town to walk. Covid safety measures in place

Dear JUDITH W., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good stay great place

Customer review rating 4.1/5

William H. Couples - 13/10/2020 Confirmed reviews ALL

Very good as usual

Dear WILLIAM H., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

excellent all over

Customer review rating 4.1/5

Kathryn Friends - 12/10/2020 Confirmed reviews ALL

right hotel at the right place, very clean and friendly and all in line with covid regulations

Dear KATHRYN P., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good l9cation & staff.

Customer review rating 4.1/5

Esther Friends - 11/10/2020 Confirmed reviews ALL

Leanne was a star. Nothing to much trouble. In this crazy time I believe you have a great staff team.

Dear ESTHER C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

2 nights in York

Customer review rating 4.1/5

Alan Couples - 08/10/2020 Confirmed reviews ALL

Nice pleasant hotel, staff friendly and helpful, quiet hotel for a relaxing night

Dear ALAN M., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Had to move rooms

Customer review rating 4.1/5

Dawn W. Couples - 06/10/2020 Confirmed reviews ALL

Unfortunately our first room had the television at the far end of the room so it was unwatchable from the bed. We were moved into a different room which smelt of damp and clearly had damp and mould on the ceiling by the airconditioner. The room was for disabled customers so we were unable to use the shower properly as we could not move the chair to stand under the shower. The bathroom also had a strong smell on drains.

Dear DAWN W., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Ibis York Central

Customer review rating 4.1/5

Angie C. Couples - 06/10/2020 Confirmed reviews ALL

Excellent Covid-19 procedures in place, nice clean and spacious room, great location right in the centre of York, friendly and helpful team of staff, very good value for money

Dear ANGIE C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Fantastic hotel

Customer review rating 4.1/5

Julie B. Families - 06/10/2020 Confirmed reviews ALL

Excellent hotel, it is very clean and comfortable. The staff are very friendly welcoming and will go above and beyond to help you especially Leanne who was lovely. Really enjoyed our stay and would definitely book again

Dear JULIE B., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Nice stay

Customer review rating 4.1/5

Sue F. Couples - 04/10/2020 Confirmed reviews ALL

Enjoyed a short stay after restrictions had been lifted - hotel staff explained all the covid measures and were really helpful and friendly as always (we've stayed a few times now). Some rooms need a little tlc but are still modern, clean and comfortable - will be staying again.

Dear SUSAN F., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Will not return

Customer review rating 4.1/5

S. B. Friends - 03/10/2020 Confirmed reviews ALL

Stay every year but will not be returning. Everything down at heel. Room needed a good clean and redecorating. Dirty walls, cobwebs and dirty bin.

Dear SHEILA B., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Friendly welcome

Customer review rating 4.1/5

Valerie R. Couples - 02/10/2020 Confirmed reviews ALL

Love this hotel and stayed a lot over the years - but so much going on this visit. Lots of the rooms were being re- carpeted with bed frames and rolls of carpet out on the corridor and workmen about, which didn’t feel very comfortable. We weren’t adversely affected by any noise though and we received a warm welcome, breakfast was well organised re Covid rules. We wouldn’t hesitate to recommend. Parking available £10 for 24hrs and a ten minute walk into York centre.

Dear VALERIE *., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Helpful staff

Customer review rating 4.1/5

Williams Couples - 01/10/2020 Confirmed reviews ALL

The hotel is tired,but clean,first night was noisy,but staff were very good and moved us to a quiet room on the 3rd floor,this room was far better in decor and not so tired.

Dear ADELE WILLIAMS, Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

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