ibis York Centre 2 stars

Customer review rating (ALL Rating) 4.2/5 614 reviews

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77 The Mount, YO24 1BN YORK, United Kingdom

Description

Hotel extras

  • Very close to York Racecourse. We are now a cashless hotel.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Our accommodation(s)

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Hotel location

ibis York Centre

77 The Mount
YO24 1BN YORK
United Kingdom

GPS:53.953453, -1.094191

Telephone
Fax +44 1904 621224

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  614 reviews

TripAdvisor Rating  3.5/5  2,683 reviews

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The room was Clean and tidy a little on the small side but it had everything you needed a place to rest your head. Staff were very friendly and the breakfast was really good. Nice walk into town and quite close to the train station. Plenty of places to eat near by without all the noise of the city

Dear CHRIS B., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location and clean room - hygiene is lacking (draft beer)

Customer review rating 2.0/5

S.hill Couples - Confirmed reviews ALL

Polite reception team, clean and tidy room and good price. The beer was the worst I have tasted and I have a personal licence as have managed a pub previously, it was explained to me that the lines have not been cleaned in a few weeks or months as advised by the manager - I told my partner not to drink it because it will make someone poorly...fingers crossed EHO don't pay a visit. At breakfast there was a piece of hair on the cheese which we pointed out to the reception team. The breakfast has a good selection and i would revisit but not drink.

Dear SAMANTHA A., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Clean & comfortable hotel with great staff

TripAdvisor rating 5.0/5

Daz W TripAdvisor review

We have stayed here several times over the last 18 months and enjoyed every time. The bedrooms & communal areas are always cleaned to a high standard & comfortable. All the staff have been very helpful & friendly. We have recommended the hotel to many people. The location & breakfast are hard to beat too

Dear Guest Thank You very much for your kind review of ibis York Centre, We are all really happy that you enjoy coming to the hotel and the service and cleanliness. We do hope to see you again in future for an equally good experience. Kind Regards John Holroyd General Manager

Not very happy

Customer review rating 2.0/5

A. L. Business - Confirmed reviews ALL

I found that a decoration in the bathroom and bed room badly needed attention I got down to breakfast 9 , the sausages were hard and dry , the scrambled eggs were like powered eggs and the bacon was dry and hard I was only in York to work so I didn’t expect much but these things let you down

Dear A., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Great stay & close to the attractions

TripAdvisor rating 5.0/5

chrisief2022 TripAdvisor review

Stayed here many times & always first class. The staff couldn't be more helpful and nothing is too much trouble. The rooms are spotless and comfortable. Breakfast is fabulous and varied and the location is perfect - just a very short walk into the centre. Would highly recommend

Dear Guest Thank You very much for your kind review of ibis York Centre, We are all really pleased you had a good experience with us and we look forward to welcoming you back in future. Kind Regards John Holroyd General Manager

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Other web-users rate our hotel

  • 1,495 reviews 8.9/10 Location
  • 1,926 reviews 5.4/10 Room
  • 1,601 reviews 9.4/10 Service
  • 48 reviews 5.5/10 WiFi
  • 1,019 reviews 4.7/10 Comfort
  • 889 reviews 9/10 Breakfast
  • 866 reviews 5.6/10 Cleanliness
  • 415 reviews 7.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.