Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,933 reviews

Best price
guarantee
Novotel York Centre - Image 1
Novotel York Centre - Image 2
Novotel York Centre - Image 3
Novotel York Centre - Image 4
Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre-book 30 minute slot

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 queen size bed and a sofa

Photo out of - Superior room with 1 queen size bed and a sofa

Choose comfort and space. A spacious room with a Queensize bed (160x200cm), en-suite bath or shower, sofa bed, flexible work area, 55'' LCD TV, free WiFi, hairdryer and tea/coffee facilities. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Enjoy comfort in our family room with Queensize bed (160x200cm) & convertible sofa (to 2 single sofa-beds 70x190cm); en-suite bath or shower, complimentary WiFi, 55'' LCD TV, hairdryer, iron, safe and tea/coffee. 2 adults/2 children or 3 adults/1 child

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
See availabilities

Spacious room with two single beds (80cmx200cm) and a sofa, en-suite bath or shower, free WiFi, 55'' LCD TV, hairdryer, iron, laptop safe and tea/coffee facilities. Up to 3 people. If you need an accessible room please request this on booking comments

Max. number of persons
3

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Enjoy all of our Superior room features, plus a Nespresso coffee machine, extra bathroom amenities and bathrobe & slippers. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Our deluxe rooms give you enhanced comfort and include Queensize bed (160x200cm), 55 flat-screen TV, free WiFi, mini-fridge, Nespresso coffee machine, ironing facilities, bathrobe, toiletries and slippers.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Enjoy a renovated spacious and beautifully designed Junior suite. It offers unparalleled facilities: Queensize bed (160x200cm), laptop safe, mini-fridge, hairdryer, Nespresso Coffee Machine, 2 x 55 inch TV, desk and ensuite bathroom.

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 146 rooms
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • 146 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Play area

Sports and leisure

Bike rack facilities

  • On site

Boat excursions

  • Nearby

Boat excursions

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7

  • Parking pricing: 21.66 € 18.5 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT

Photo out of - RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
Arvind Kasireddy
Capacity
130
Accessibility
Accessible service
YO10 4FD York, United Kingdom
Telephone +44 1904 611660
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,933 reviews

Customer review rating 2.0/5

Janet G. Couples - Confirmed reviews ALL

Good afternoon , Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances caused by generator noise, which can be quite disruptive. We appreciate your comments and will take them into consideration as we strive to enhance our guests' experience. Kind Regards Sarah Novotel York Centre

Customer review rating 4.0/5

Sharon C. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Chris L. Business - Confirmed reviews ALL

Dear Chris L., Thank you for your kind feedback. We are delighted to hear that you found your room spacious and comfortable, and that our staff contributed to a friendly atmosphere. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Cristina Novotel York Centre

Customer review rating 2.0/5

Downer K. Business - Confirmed reviews ALL

Dear K., Thank you for sharing your feedback regarding your recent stay at Novotel York Centre. We appreciate your kind words about our staff, and we are glad to hear that they were friendly and supportive during your visit. We acknowledge your concerns regarding the condition of certain areas within the hotel. While we continuously strive to maintain a welcoming environment, we understand that some aspects may not have met your expectations. Your comments about the air conditioning and room comfort have been noted, and we regret any inconvenience this may have caused during your stay. Additionally, we appreciate your insights regarding the breakfast area. We are always looking for ways to improve our facilities and ensure a pleasant dining experience for all our guests. We value your feedback as it plays an important role in our ongoing efforts to enhance our services and amenities. Thank you once again for sharing your thoughts, and we hope to welcome you back for a more satisfactory stay in the future. Best regards, Emma Novotel York Centre

Customer review rating 5.0/5

Barry T. Couples - Confirmed reviews ALL

Good afternoon , Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances caused by generator noise, which can be quite disruptive. We appreciate your comments and will take them into consideration as we strive to enhance our guests' experience. Kind Regards Sarah Novotel York Centre

Customer review rating 4.0/5

Sharon C. Couples - Confirmed reviews ALL

Our recent stay at the hotel presented several operational challenges regarding room climate control, housekeeping consistency, and internal communication. Upon arrival, our room was excessively cold, and the air conditioning unit remained unresponsive despite my attempts to turn on warmth. I was told maintenance were out it was a sunday and i would be scheduled a visit at 11am. We were instead provided with single duvets and a heater as an interim solution, which was an inadequate replacement for a standard double bedding set. Further complications arose regarding housekeeping services; day 2 i left a sign on the door saying im out, ( apparently that means no clean,) if you want a clean you dont put anything on the door. Therefor our room was not serviced. Day 3 the bed was made and towels changed nothing else was done, sink, taps, teabags, cups glasses, milk cartons all left, reception offered to send someone up but we said no as it was late. Day 4 returned to hotel at 4 and our room still wasnt done. I did find someone whome i asked to service the room whilst hubby slept on the sofa. The eventual clean was lovely . The extra single duvets were never replaced with a double communication was via WhatsApp, which proved unreliable, leading to significant lapses in service coordination. The pool and sauna were lovely and quiet, very clean. You had to book at least 30 mins in advance . Lounge facilities were maintained to a high standard and offered a pleasant atmosphere, with lovely service staff who made great cocktails. There is also a terrace just off the restsurant/bar. I found the lack of follow-up from management regarding our reported concerns was disappointing. Despite these frustrations, the quality of the facilities and the staff's professionalism suggest potential for an excellent guest experience, and I would consider returning in the future.

Customer review rating 5.0/5

Chris L. Business - Confirmed reviews ALL

Spacious comfortable room friendly staff nice atmosphere

Dear Chris L., Thank you for your kind feedback. We are delighted to hear that you found your room spacious and comfortable, and that our staff contributed to a friendly atmosphere. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Cristina Novotel York Centre

Customer review rating 2.0/5

Downer K. Business - Confirmed reviews ALL

On arriving at the hotel the staff is friendly and supportive. But you can quickly see that the hotel doesn’t have a lot of money spent on it. The staff have to use old really tatty looking laptops. The corridor where the lifts are needs looking at, as it’s not seen a paint pot in many years, same as the front of the hotel. The room itself, the airco didn’t work and with the windows not being able to fully open, made for a hot and uncomfortable weeks stay. I did ask for another room, but the hotel was full and I couldn’t move. Restaurant area for breakfast is small and especially where the tea/coffee station is situated, it’s a squeez and push to try and not get knocked over, especially with all the kids around. The hotel is ok for a quick 1 night stay, but not anymore nights

Dear K., Thank you for sharing your feedback regarding your recent stay at Novotel York Centre. We appreciate your kind words about our staff, and we are glad to hear that they were friendly and supportive during your visit. We acknowledge your concerns regarding the condition of certain areas within the hotel. While we continuously strive to maintain a welcoming environment, we understand that some aspects may not have met your expectations. Your comments about the air conditioning and room comfort have been noted, and we regret any inconvenience this may have caused during your stay. Additionally, we appreciate your insights regarding the breakfast area. We are always looking for ways to improve our facilities and ensure a pleasant dining experience for all our guests. We value your feedback as it plays an important role in our ongoing efforts to enhance our services and amenities. Thank you once again for sharing your thoughts, and we hope to welcome you back for a more satisfactory stay in the future. Best regards, Emma Novotel York Centre

Customer review rating 5.0/5

Barry T. Couples - Confirmed reviews ALL

Great room, very comfortable beds and facilities to a high standard. The staff were all friendly and attentive. Super breakfast.

Customer review rating 3.0/5

Charles D. Families - Confirmed reviews ALL

I have stayed here many times but usually for a night. I stayed 2 nights this time but was disappointed that the room was not tidied properly after our first night. Glasses not cleaned, towels not changed or even any attempt to re hang them bed not made or left as we had made.Also the cost of parking has increased significantly. Also had a long wait for check in.

Customer review rating 5.0/5

Gibbs V. Couples - Confirmed reviews ALL

We really enjoyed our stay at the Novotel. The staff were really helpful, the room was spacious, the location by the river was lovely and just a short walk into the city walls.

Dear V., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, found our staff helpful, and appreciated the spacious room and our prime location by the river. We look forward to welcoming you back in the future. Best regards, Cristina Novotel York Centre

Customer review rating 3.5/5

Nicola K. Couples - Confirmed reviews ALL

We have been staying here since last year and really like the location of the hotel. We arrived Sunday & check in was swift & easy, with reception staff very welcoming. Our room was on the 4th floor which was a little difficult by stairs (which we prefer) so we used the lifts, the room was clean & we over looked the front of the hotel. The noise levels were slightly more this time, on One evening we heard doors banging & running up down corridors. Think it was the floor below. It’s was so noisy for hours up to 10pm. We both felt the bed wasn’t as comfortable as usual and being so high up wasn’t helpful. Overall the hotel is still our go to and parking is so accessible.

Dear Nicola, Thank you for choosing to stay with us again. We’re glad you still enjoy our location, accessible parking and welcoming reception team. We’re sorry the noise disturbed your evening, and that the bed and fourth-floor room were less comfortable than on previous stays. We’ve made a note on your profile that you prefer a lower floor for future visits. Thank you for sharing your feedback, and we hope to welcome you back for a more restful stay. Best regards, Nadiia

Customer review rating 0.5/5

David S. Business - Confirmed reviews ALL

Awful. Due to other guests unable to sleep. Large party if young people

Dear David, Thank you for sharing your feedback. I regret to hear that your stay was disturbed by noise from other guests. We strive to provide a comfortable environment and appreciate your comments, which will be taken into consideration for future improvements. Best regards, Nadiia

Customer review rating 5.0/5

Angela R. Families - Confirmed reviews ALL

By the river. Friendly helpful staff. Clean room. Fab breakfast

Customer review rating 5.0/5

Eric W. C. Couples - Confirmed reviews ALL

Lovely room. Helpful polite staff

Dear Eric, Thank you for your kind feedback. We are delighted to hear that you enjoyed our central location, found parking convenient, and appreciated the comfort of your room along with the service provided by our staff. Your satisfaction is our priority. Best regards, Nadiia

Customer review rating 4.0/5

Vinay M. Couples - Confirmed reviews ALL

Excellent stay although separate toilet & bathroom was a bit odd

Dear Vinay, Thank you for your positive feedback regarding your recent stay. We appreciate your comments and understand that the separate toilet and bathroom can be an unusual arrangement for some guests. We hope to welcome you back in the future. Best regards, Nadiia

Customer review rating 4.5/5

Edward H. Couples - Confirmed reviews ALL

As expected up to the Novotel standards.

Dear Edward, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and that your experience met the standards you expect from Novotel. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Nadiia

Customer review rating 4.5/5

David L. Couples - Confirmed reviews ALL

Hotel was well presented, clean and comfortable. Ideally suited to visits to The Barbican with York city centre close by.

Customer review rating 5.0/5

David W. Friends - Confirmed reviews ALL

I was the host of the event, but could not have made such a successful evening without the help of Federica. She was so helpful in organising the necessary details from the menu to the seating plan and name labels, as well as the general lay-out of the evening programme. Many of the attendees were impressed with how the Novotel put on this event.

Customer review rating 5.0/5

Hilary P. Friends - Confirmed reviews ALL

Great hotel, would stay again

Customer review rating 2.0/5

Steve R. Business - Confirmed reviews ALL

Shower leaked and dripped very annoying. Service at the bar was poor and complicated by the need to enter the total on the card machine. Waited over 40 minutes for a pizza

Dear Mr. R., Thank you for your feedback. I regret to hear about the inconveniences you encountered during your stay, including the shower issue and the service delays at the bar. Your comments are valuable to us as we continuously strive to enhance our guest experience. We are looking forward to welcoming again ! Best regards, Rahul Novotel York Centre

Customer review rating 5.0/5

Graham L. Solo - Confirmed reviews ALL

Everything was excellent and I particularly enjoyed two very restful nights' sleep!

Thank you for your kind feedback. We are thrilled to hear that you had a superb stay and enjoyed restful nights' sleep. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Peter

Customer review rating 4.0/5

K C. Friends - Confirmed reviews ALL

Only issues was separate toilet needs wash hand basin and water in bathroom basin very slow.

Customer review rating 5.0/5

Lewis C. Solo - Confirmed reviews ALL

Couldn’t have been more perfect; 3 nights in such a beautiful hotel which allowed me plenty of time to explore York as it is one of my favourite places to come to. Would definitely come back soon

Other web-users rate our hotel

  • 2,332 reviews 9.3/10 Location
  • 3,240 reviews 6.5/10 Room
  • 3,015 reviews 8.8/10 Service
  • 34 reviews 5.8/10 WiFi
  • 1,656 reviews 6/10 Cleanliness
  • 1,371 reviews 8.7/10 Breakfast
  • 903 reviews 7.7/10 Pool
  • 705 reviews 4.8/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in York Hotels