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Novotel York Centre Hotel 4 stars

Customer review rating 4.3/5 10,260 reviews

Novotel York Centre
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Indoor heated pool with natural light

  • Lavish hot breakfast buffet

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

  • Lobby video games for kids big and small

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Our accommodations

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 2 single beds and 1 sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200 m²

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,260 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,212 reviews

Customer review rating 4.3/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

All staff thoroughly helpful and thoughtful despite ongoing coronavirus

Dear SIMON R., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

Perfect Location and comfortable rooms!

Customer review rating 4.3/5

Jodie Couples - 26/03/2020 Confirmed reviews ALL

The hotel was modern and clean. Rooms are spacious and comfortable with everything that you need. It’s a short walk (around 5 mins) into the centre which was great for us!

Dear JODIE P., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

Not up to the standard I expected

Customer review rating 4.3/5

Hannah Friends - 22/03/2020 Confirmed reviews ALL

The room had dust all along the skirting boads. The duvet was strangely lumpy. We asked for the bed to be remade as the fitted sheet didn't fit! For the price I would stay elsewhere next time.

Dear HANNAH G., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime Dupont

Excellent location

Customer review rating 4.3/5

Lisa Couples - 22/03/2020 Confirmed reviews ALL

We had a wonderful satay Efficient staff Brilliant location on the river Hotel attractive outlay of reception and bar area Rooms spacious and exceptional clean with separate bathroom toilet

Dear LISA G., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

Very pleasant staff

Customer review rating 4.3/5

Steve K. Couples - 22/03/2020 Confirmed reviews ALL

Welcoming

Dear STEVEN K., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

well located.

Customer review rating 4.3/5

John H. Friends - 21/03/2020 Confirmed reviews ALL

pillows on bed to hard. carpet stained shower screen not very clean. bar prices to high.

Dear JOHN H., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime Dupont

surreal because of virus

Customer review rating 4.3/5

Andy S. Couples - 21/03/2020 Confirmed reviews ALL

Well looked after, considering the current crisis. Looked after excellently by staff, especially by Kelly on the reception desk.

Dear DEBBIE S., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

Great Stay

Customer review rating 4.3/5

Dale M. Business - 20/03/2020 Confirmed reviews ALL

We were nights and was looked after with servicing the rooms.

Dear DALE M., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

Lovely stay

Customer review rating 4.3/5

Michelle G. Couples - 20/03/2020 Confirmed reviews ALL

Check in/out was swift and easy. Staff were amazing especially during the current climate (coronavirus). Very up beat and couldn't do enough for you. Housekeeping staff were great, always pleasant and cheerful.

Dear MICHELLE, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime

An excellent hotel.

Customer review rating 4.3/5

Andree P. Solo - 20/03/2020 Confirmed reviews ALL

I was apprehensive about going away in the current climate but the hotel was spotless and the staff couldn't have done more. The room was excellent and the restaurant was also great. I would thoroughly recommend this hotel to anyone visiting York with the staff, hygiene and cleanliness being second to none.

Dear Andrew P., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Dupont

Enjoyable

Customer review rating 4.3/5

Carole Couples - 18/03/2020 Confirmed reviews ALL

Staff pleasant and helpful but unfortunate that a staff appraisal was carried out at the end of the dining room and we could hear every word. (Also did not agree with the assessors view of the member of staff as we had been served by her and found her to be intelligent, confident and a credit to the hotel).

Dear CAROL D., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Happy birthday.

Customer review rating 4.3/5

Graham A. M. Couples - 18/03/2020 Confirmed reviews ALL

We regularly visit Novotel twice per year on a birthday and our wedding anniversary. We always receive a warm welcome from many of the staff which helps to make our stay an enjoyable experience. Novotel, York, is ideally situated within walking distance of the City centre and it's many attractions. Our rooms are always well presented and the bar and dining facilities are excellent. Well done and thanks to all the staff.

Another good stay

Customer review rating 4.3/5

Jeremy Business - 16/03/2020 Confirmed reviews ALL

Love the open plan feel of the ground floor - smart but informal. Location is a pleasant walk into city centre that means its also quiet.

Dear JEREMY, Thank you so much for your visit, is always a pleasure to have you with us and thank you for another lovely review. It is always a pleasure to receive positive feedback, and we will make sure to pass on the comments in regards of soya yoghurt. Thank you again for sharing your experience and we look forward to re welcoming you soon at Novotel Hotel in York. Sincerely, Cristina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Perfect break

Customer review rating 4.3/5

Paul Couples - 16/03/2020 Confirmed reviews ALL

The hotel is very well located for York's attractions. The staff are excellent - friendly and efficient. We arrived a little early, yet our room was ready. Our room and all areas were spotless throughout our stay. There was a great choice at breakfast and the restaurant menu also had a good selection. We were able to relax with our dog in the bar/reception area with great, friendly service from the staff. We have stayed in the hotel on many occasions and hope to do so again.

Dear Paul, Thank you so much for your recent visit and for your lovely feedback. It is always a pleasure to receive positive feedback and as usual to have you back to visit us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bucovanu ReceptionSupervisor Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Perfect location, room and staff!

Customer review rating 4.3/5

Lorraine G. Couples - 16/03/2020 Confirmed reviews ALL

After visiting many times, everything as usual was perfect. The room, the staff, the hotel and the restaurant!

Well located

Customer review rating 4.3/5

Jacqui C. Solo - 15/03/2020 Confirmed reviews ALL

Lovely hotel and staff are so friendly

Dear JACQUI, Thank you for your recent visit, and thank you for such a lovely review. It is always a pleasure to receive positive feedback and specially to read how friendly our staff is. I will share your comments with our team and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Great break

Customer review rating 4.3/5

Karen H. Couples - 15/03/2020 Confirmed reviews ALL

Had a third short break at the York Novotel and really enjoyed it. Great position to walk into the city, very helpful staff and fantastic breakfasts. Thank you.

Dear KAREN , Thank you so much for your recent visit and thank you for your lovely review. It is always a pleasure to welcoming you back to Novotel Hotel in York. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Well lo2

Customer review rating 4.3/5

Mark, L. Couples - 13/03/2020 Confirmed reviews ALL

Great staff and breakfast. Room was ok but toilet separate from bathroom !?(unhygienic)

Customer review rating 4.3/5

Carol Business - 12/03/2020 Confirmed reviews ALL

Excellent hotel: great, spacious room, good overall facilities; with friendly & helpful staff.

Dear CAROL , Thank you very much for your recent visit, and thank you for such a lovely feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Well located

Customer review rating 4.3/5

Joe C. Couples - 12/03/2020 Confirmed reviews ALL

Good food good staff but there was no phone in our room for service I went to reception and told them but nothing was done plus the shower soaked the floor when door was closed charged in full which I thought was wrong

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