Novotel York Centre

Hotel was a very plesent 10 minutes walk along the river to york. Room was clean but water pressure on the shower was a bit poor. Was a bit annoyed that at time of checking in was not informed that the restaurant had staffing problems and was not open we were only informed of this after we had returned from the city ready to eat at the hotel. If we had known in advance we could have eaten in york.

Average hotel. Nothing special. No mirror where you want to dry your hair, plug socket too low near the only mirror to use the hairdryer. Good shower but bathroom gets soaked with steam when you use it. Heating/aircon ineffective too hot at night, but cold in the afternoon. W.c separate but then you need to go in the bathroom to wash hands?

Ridiculously expensive for shocking service and dirty accommodation

We usually stay with Accor, and the Novotel brand usually meets our needs, until we went and stayed at the Novotel York Centre Hotel. The rooms are filthy! There is no phone in the room, and you are meant to contact the reception team via WhatsApp, however the hotel experienced an Internet outage that lasted two days, making it impossible to contact the reception team from our room. At the reception, we found the employees to be unfriendly and unhelpful. They would always claim they will get back to you, but they never did. The hotel is also undergoing renovations till 2023. If you are lucky enough to book a slot, you can only swim in their pool for 20 minutes per day. I'm a big fan of Accor, but if I were in York again, I'd stay at the ibis York Centre and hope that they understand Accor standards and give me the kind of experience that loyal Accor customers expect. Novotel York Centre Hotel showed little comprehension of these standards; you still pay a premium rate, but at Novotel York Centre you do not receive adequate value for your money.

We stayed here with two kids, and the room we were given was dirty at best. After paying £200 per night for two nights with no breakfast included we were extremely unimpressed. We did complain, to which the room was cleaned in the normal manner but nothing to sort out the state of the carpet/ stained towels etc. Massive shame after we have stayed in novotels before and always enjoyed ourselves. Wouldn’t recommend and won’t be staying again.