Novotel York Centre Hotel 4 stars

our bed was not made up one day despite telling two of the staffc it was ready- part of problem eas there was no sign to hang on the door to indicate the status of the room plus the shower leaked as part of the seal round the door was missing and the floor got very wet- basic maintenance problem also the hotel, especially at breakfast time just feels like it has got too big- over ambitious expansion plan person on checkout was very cursory and made no enquiry whatsoever as to whther we had enjoyed our stay or if everythinh all right so no opportunity to air our greivanve plus whe we rang down to terport room not made up, it took several minutes for phone to be pick up ana gruff response to mu dissatisfaction was that the were busy- poor ar every level

I was intrigued that you left a note and chocolates for my guest Gary. My husband Steve wasn't overimpressed by this error and no explanation was offered on report. Only complaint on the other hand.

Great facilities, clean, nice food,

The receptionist was excellent when I checked in. She called everyone “dear”. Unfortunately I can’t remember her name. But she was very professional and helpful. I stay in lots of hotels through my work, and I have to say. She is the best receptionist I’ve ever encountered. The room was a fair size and clean.

Really nice couple of days. My husband's birthday treat and the chocolates in the room were a lovely touch. Room in new extension was very smart. Breakfast in the refurbished restaurant was good as usual. Overall a great stay.

We often stay here in York and find the staff especially nice. The restaurant staff are lovely! One downside was the towels. So poor washed out and grey ! I think they are being overused !

A relaxing stay all the staff where very helpful, food was very good.

Great facilities - very helpful staff. Enjoyed stay.

Very good, no faults with the room, comfortable bed, excellent breakfast, very helpful staff.

I book a new deluxe room which was great and very quiet in the room we was in, breakfast was good as a pick you owe food ,swimming pool was very clean and tidy overall it was a very good 2 nights stay

The location and hotel couldn't of been any better... stayed here for new year and I've never gone away at this time of the year and I will never again stay at home for it ! I will definitely be booking here again ...staff were 10/10 ....room 10/10 location 10/10 I even came home and realised I had left my ipad in the room but that wasnt a problem simple fine call n a few emails and I received it in the post a couple of days later ( THANKYOU KAI ) ..... thankyou for our staysee you soon

Good location with only a 5 minute walk to the city centre. Easy and quick check-in and check-out. Staff friendly and helpful. Only downside was our room hadn't been properly cleaned from previous visitor and a small amount of food remnants had not been removed.

4 attempts over 2 days to get room set up properly. Really not good enough.

Relaxing no stress comfortable room

Excellent stay, staff very friendly and helpful