Novotel York Centre Hotel 4 stars

Clean comfortable hotel. The only critisms would be breakfast, its prepared and it shows in the cooked option. It was pefectly edible just a lack of egg choice and the bacon was smoked which I personally dont like. Parking was great. Room very clean and comfortable the shower is good but the bath is quite high to get out of and no handle to hold .

Great hotel, staff brilliant and Covid layout fantastic.

Great hotel, lovely rooms, the only issue there was was that upon arrival my room wasnt ready despite paying for early check which wasnt acknowledged without being looked into, i also had to tell them i had pre booked the carpark and breakfast as part of my booking but this wasn't automatically done either. Staff were lovely though, great hotel in a good location and would stay here again. Despite the covid restrictions breakfast was also a great selection and well worth the money.

Good location, comfortable and clean hotel. However the breakfast was very limited and not worth the money.

Staff are very friendly and the manager Kai went above and beyond to make us feel very welcome . Breakfast was very satisfying. Lovely outside seating area .Rooms very comfortable. Third visit so far and will be returning again .

We was given a twin room but booked a superior queen room went down to reception room changed all good. Breakfast good and had an evening meal which was fine staying again in October so will be back.

Had an excellent room on the 4th floor over looking the river, which we paid for the upgrade. it was immaculate, good toiletries and tea, coffee making facilities. The staff were extremally polite and would do anything for you. The full breakfast was huge and there was an array of cereals available. I wouldn't hesitate to stay again at this hotel.

We had a fantastic time in York, hotel perfect situation for a beautiful walk in to the city. Most staff were as helpful as they could be in these times, some didn’t seem to have a clue on reception. We asked for loo roll twice but didn’t get it, so ended up buying some while we were out! Dining experience wasn’t very good! Rolls and croissants were always empty at breakfast, didn’t know we could ask for toast? Did eat in restaurant one evening and have room service but menu very limited, guess because of COVID? Have given that feed back, not a criticism but a point, once we asked for rolls and croissants the amazing breakfast waitresses done their best to look after you and were the loveliest people willing to help if you needed anything, also advice on your day. We enjoyed our stay thank you x

Nice hotel, very comfy beds but even during covid i at least expect the bins to be emptied and toilet rolls replenished even if the beds are not made

We came to York for 3 nights and picked Novotel due to its good reputation. The hotel staff were so friendly and the lady who checked us in was brilliant. Unfortunately when we arrived in our room it was very grubby, with marks on the walls, bedding and toilet walls. During times of extreme cleanliness we weren’t comfortable staying there so went back to reception. The person there was very kind and upgraded us to a different room which felt a bit better. It still however felt like it needed a bit of an uplift. The hallways also felt like they too needed a bit of a deep clean with dirty carpets and random elastic bands on the floor for all 3 nights we were there.

Amazing room, beautifully decorated and spacious. Comfortable bed. Nice and quiet. Good one way system in place in public areas to ensure social distancing. Excellent breakfast. Helpful and friendly staff. Good central location with parking on site. A few minutes walk into centre of York. Next to river for nice walks.

friendly helpful staff room clean on arrival

Disappointed with the room

Everything with the room and service was spot on, the only flaw as I would have is that we stayed in the junior suite which was a great room, however, there was no actual dressing table with a mirror in front of it, we had to use a bedside table with a mirror near it.the only other issue may it be a small one was as we was with children the tv did not even have cbeebies or a children’s based channel to watch on both the huge tv’s. otherwise all was well.

I stayed at Novotel York Centre for 3 nights immediately before the November lockdown. I couldn't have wished for a more pleasant stay. The hotel is conveniently located, being only a short drive into York from the surrounding road network (with its own open air and spacious car park) and a 10 minute walk from the old city centre. The staff were remarkably friendly and helpful throughout my stay. Particular mention should go to the young lady on check in and the young lady serving breakfasts. The room was extremely comfortable and the bathroom very well appointed. Both were faultlessly clean. Food was delicious and generous helpings too. It's quiet there at night, so you get a good night's sleep. Excellent wi-fi as well.