Novotel York Centre

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Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,637 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

Telephone +44 113 396 9004

Fax +44 1904 610925

Contact email

  • By plane

    LEEDS BRADFORD At 50km / 31 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93km / 58 miles

  • By boat

    HULL At 60km / 37 miles

  • By boat

    NEWCASTLE At 140km / 87 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1km / 1 miles

  • By car

    A19 At 0km / 0 miles

  • By car

    A64 At 3km / 2 miles

  • By car

    AIM/A19 At 20km / 12 miles

  • By train

    LEEDS At 32km / 20 miles

  • By train

    YORK STATION At 1km / 1 miles

GPS:53.952728, -1.077586

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,637 reviews

TripAdvisor Rating  4.0/5  3,484 reviews

Great location, lovely rooms

Customer review rating 4.5/5

F Couples - Confirmed reviews ALL

Lovely bedrooms, great bar. Wonderful restaurant and bar staff

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Rooms are in desperate need of refurbishment, stains on carpet, shower leaking, no tissues in box, and the separate toilet is appalling

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Considering the price of the room we were generally disappointed. Average £210 per night.

Good location near the city

Customer review rating 4.5/5

Roger G. Couples - Confirmed reviews ALL

Overall excellent. Great city to visit, friendly staff, nice open reception area and bar. Breakfasts also excellent.

Dear Roger G., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Nice hotel. Great location.

Customer review rating 4.0/5

P J. Couples - Confirmed reviews ALL

Staff at check in were efficient and polite. Room 411 was spacious and clean. Bar and reception area was spotlessly clean, and the bar staff were excellent. The only criticism, and it's a small one, is that none of the USB sockets in the room worked. This is due to their flimsy design, rather than a fault of the hotel. You'd have to replace these sockets probably every year for them to work properly. The floor lamp in the room was also inoperative.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Perfect stay, perfect location, excellent staff

Customer review rating 5.0/5

Julian H. Couples - Confirmed reviews ALL

We spent a very enjoyable night at Novotel York. The welcome was first class by attentive, efficient and friendly staff. The room was top quality and spotlessly clean and the bar and restaurant similarly offered great choice and exemplary service. A thoroughly pleasant experience.

Great location and a really good experience

Customer review rating 4.5/5

Ian G. Couples - Confirmed reviews ALL

A very enjoyable stay throughout - great location, staff always helpful, lovely room - all contributed to a relaxed break

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Clean very professionally staff well placed

Customer review rating 5.0/5

Mr I. B. Families - Confirmed reviews ALL

First class location very friendly staff clean and tidy very pleased

Dear Ivan B., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Terrible stay

Customer review rating 0.5/5

Josephine Families - Confirmed reviews ALL

Staff unresponsive Room not cleaned on time Wet towels left in the room Bathroom and breakfast supplies not sufficient Long response time to requests

Great location extremely helpful staff

Customer review rating 5.0/5

Kathleen L. Families - Confirmed reviews ALL

Visiting from Glasgow hotel was in a great site for sightseeing staff were extremely helpful and friendly and howl was spotless so will definitely be back to see the sites we missed on this trip

Dear Kathleen L., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea (Reception)

Fantastic would recommend

Customer review rating 5.0/5

Paul F. Couples - Confirmed reviews ALL

Cannot fault it at all lovely breakfast too

Dear Paul f., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

We’ll located

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Staff very welcoming, room upgrade was great. Could not fault

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Hotel is well located and staff friendly.

Customer review rating 3.0/5

Julie Couples - Confirmed reviews ALL

I’m not old but I did find getting in and out of the shower an experience as there were no grab rails, I wouldn’t want to be infirm and want a shower!

Dear Julie, Thank you for taking the time to leave some feedback following your recent stay with us. We are pleased you found the hotel to be well located and all the staff to be friendly. We are sorry to hear you struggled to use the shower and this will be passed on to see if there are ways to improve this. Sincerely, Evie

Good staff but didn't enjoy our stay

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Unfortunately we were rudely woken just after 8 am by the petrol hedge cutters. It was my holiday and sadly was ruined by an early wake up.

Well located , by the river bank & the park .

Customer review rating 4.0/5

Keep P. Solo - Confirmed reviews ALL

The rooms even say river view but they are not . Window is higher , really can’t see the river. Cleanliness needs attention. It was disgusting to face bath tub’s control tap fell off & so much dirt sticking to that . Had to call the reception & cleaning supervisor to see to that . At the end they managed to clean & put the tap back . But I never expected this site . Still metals round the bath is dirty . Hope they will notice it .I stayed once 10 yrs ago when I found a good hotel . Upholstery in the dinning area smells. Breakfast is good . All the staffs are polite & helpful. Specially Vineeta . Receptionist are so so . It is difficult to contact Reception as you have to contact via WhatsApp. As No good reception in the room . I went only for the location.

Well located, great facilities and lovely breakfast

Customer review rating 4.0/5

H. G. Families - Confirmed reviews ALL

On the whole this was superb, the adjoining rooms were super as a family, I had a plate of chocolates, fruit and birthday card on arrival which was lovely. There was a small defect with a bathroom handle coming off leaving our 8 year old daughter scared she was stuck in the bathroom but we reported on leaving and this was addressed so as not to cause concern for the next guest. The breakfast was superb!

Dear H., Thank you for taking the time to leave some feedback following your recent stay with us. We are so pleased you found us to be well located with great facilities and a lovely breakfast. We are also pleased you liked the fruit and chocolate that were left in the room for you. We are sorry to hear that your daughter had got stuck in the toilet and thank you for reporting this to prevent it happening to someone else. We hope to see you again in the future. Sincerely, Evie

Lovely helpful friendly staff on reception and breakfast area

Customer review rating 5.0/5

Mrs C. Families - Confirmed reviews ALL

Stayed for few nights, reception staff organized surprise birthday chocolates, fabulous

Dear Mrs C., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea (Reception)

Well located, pleasant stay and would thoroughly recommend

Customer review rating 4.0/5

Chris Couples - Confirmed reviews ALL

5 night stay in York. Smart room (152), well kept other than small water stains on the ceiling. Great access to the city centre, but not in the middle of it and very quiet until the Friday night, but given York races were on, I guess some people were always going to be late back to the hotel and noisy. Plenty of parking if perhaps a little more expensive than I'd like, though it is a city centre. Check in smooth and check out not bad, though one incorrect item to the bill needed to be resolved. The only really annoying issue is that we were out all day on the Wednesday so arranged for the room to be cleaned, but it wasn't and too late to ask for it upon return. So having to ask for clean towels, new bin liner, teas and coffees etc was a bit frustrating and on a 5 night stay, I think these things are bound to be required.

Dear Chris, Thank you for taking the time to leave some feedback during your stay. We are so pleased that you had a good stay with us and that you found us to be well located and that the check in process was very smooth for you. We look forward to hopefully welcoming you back with us again in the future. Sincerely, Evie

York stay

TripAdvisor rating 3.0/5

walkercasper TripAdvisor review

Rooms not as clean as they used to be staff brilliant breakfast not very warm car parking expensive this is the third time we have been to this hotel but was disappointed this last stay there the first room we were offered had dirty carpets and the sofa was very grubby we did get upgraded to another room which was fine we did have a evening meal in the hotel which was very poor and expensive

excellent staff

TripAdvisor rating 4.0/5

diannejsmclean TripAdvisor review

3night stay at novotel with friends. staff were amazing especially Magdalena who went above and beyond to help us. on saying that I cannot fault any of the staff, they were all wonderful. The only thing let the hotel down slightly was housekeeping in the rooms. I gave average for sleep but that was my problem not hotels.

Great stay

TripAdvisor rating 5.0/5

Connector672881 TripAdvisor review

Loved staying at this hotel. The staff were amazing. Special thank you to Ivan (I think) who worked the night shift on sat 29th and was so lovely and helpful! The location is perfect and the rooms are great.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

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