Novotel York Centre Hotel 4 stars

Great stay lovely room breakfast great staff very friendly only problem was they forgot to give us code for car park otherwise great stay.

Stayed overnight with two young children, hoping to use the pool and facilities. Initial impressions were good, although I had checked in online, so had no idea why I was now having to queue to check in?! Nice but small area for children to play- I think they could go the extra mile and convert the other recess into a children's area too as that was a bit redundant. We loved being able to enjoy a drink in peace while they played in sight- that was nicely thought through. The pool drops off to quite deep quite unexpectedly. I actually fell back into the deeper section with my daughter in my arms. There were no towels to use, despite two requests and staff having let us into the changing rooms in the first place and they must have spotted that. Restaurant was great and menu was fab for children. The room was very cold, but I understand that is standard for this hotel.

Clean, well kept room with a great restaurant and bar.

Excellent, slight confusion over room numbering but generally a very pleasant stay.

Staff very pleasant, food really nice , rooms nice n clean with everything you need , close to town centre , really enjoyed it will be back again .

A good spacious room. Nice large TV. Breakfast had everything you could need and more besides.

Amazing staff, amazing rooms, amazing location! Overall:amazing!

Welcoming and couldn’t do enough. Great hospitality Couple of niggles - air con / heating didn’t work, shard of glass on bedroom floor / plug in bathroom sink emitting nasty smell / charged a £5 room service fee when reception offered to bring some water up to our room when they had ran out! Would have easily been a 10/10 if the niggles were not there!

It was good easy to get to from A1 nice river walk to city centre great accommodation and breakfast

The towels in the bathroom stank and were stained. There was mould and mildew on and around the Bath. The bedsheets didn't fit the bed. The carpet was stained. The toiletries were not replenished when housekeeping came around

Great location for a family break in the lovely city of York - this was our 3rd visit since Oct-18. Great riverside walk into the centre of the city - use this rather than the main road, peaceful, scenic and faster with no traffic. There have been some excellent improvements made to the hotel since our last stay - The Bar, Lounge and Breakfast area has been completely remodeled and refurbished , which makes the space more usable. Some positive changes to the changing areas for the pool... The pool is small, but fantastic if you make use of it at quieter times. Our room on the 4th Floor was also completely refurbished - a deluxe executive room, which was comfortable for 2 adults and our 8yr old daughter. Some things were the same from our previous visits - great, friendly service and a warm welcome both to the hotel and to the bar /breakfast every day. Will definitely come back again for our next visit to York - which we love for the historical sights, places of interest to visit, great bars and restaurants and a great atmosphere around the compact city.

Seamless from checking in to checking out. Staff go the extra mile and are a credit to the hotel and manager

very enjoyable and could have easily stayed longer than the one night we were able to. are used to Novotel stays anyhow, and would certainly stay at this one again. had a good Friday night in all and we were both very happy with our stay finding the staff very helpful and professional.

Stay was good,room wasnt perfectly clean,lot of dust,swimming pool changing area not ideal at all,water in pool should be higher but was a great temperature

From check-in to departure we had a great time. The staff were professional, chatty and approachable and all seemed to enjoy working there. The refurbished downstairs area is lovely too. Felix at reception was particularly amenable.