Novotel York Centre Hotel 4 stars

TripAdvisor rating 4.0/5 3,164 reviews
Novotel York Centre
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Indoor heated pool with natural light

  • Lavish hot breakfast buffet

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

  • Lobby video games for kids big and small

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Our accommodations

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior room with 2 single beds and 1 sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3

Junior Suite with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,037 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,164 reviews

Enjoyable

Customer review rating 4.3/5

Hazel S. Couples - 16/01/2020 Confirmed reviews ALL

Everything was as expected and up to the usual Accor standard.

Wonderful

Customer review rating 4.3/5

Stu G. Business - 16/01/2020 Confirmed reviews ALL

Wonderful

enjoyable and comfortable stay

Customer review rating 4.3/5

Don Couples - 15/01/2020 Confirmed reviews ALL

We had a really enjoyable second stay here. The room was comfortable and well equipped, really like the refurbished bar area. It was fine last time, but a big improvement. We had breakfast which was good quality and plenty of choice. Check in was straightforward, staff were friendly and helpful. We were disappointed with the pool last time (it's a small facility, not even with a sauna, and no toilet etc) so we didn't bother using it this time. The hotel is in a good location and we walked to and from it to the City Centre. We will definitely be back.

Yummy York

Customer review rating 4.3/5

William T. Couples - 15/01/2020 Confirmed reviews ALL

Lovely hotel well situated in York. Direct access to path running along the waterside leading you right into the centre of the city. From arrival to departure everything was excellent. The welcome, bar and restaurant Staff were all exceptional, friendly and smiling making for a wonderful stay well appreciated

Very good choice

Customer review rating 4.3/5

Dave Solo - 14/01/2020 Confirmed reviews ALL

Excellent stay, staff were terrific, hotel in a top location once you get to know the way around a bit.

Dear DAVID, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

not up to usual standard

Customer review rating 4.3/5

Visitor F. H. Families - 14/01/2020 Confirmed reviews ALL

our bed was not made up one day despite telling two of the staffc it was ready- part of problem eas there was no sign to hang on the door to indicate the status of the room plus the shower leaked as part of the seal round the door was missing and the floor got very wet- basic maintenance problem also the hotel, especially at breakfast time just feels like it has got too big- over ambitious expansion plan person on checkout was very cursory and made no enquiry whatsoever as to whther we had enjoyed our stay or if everythinh all right so no opportunity to air our greivanve plus whe we rang down to terport room not made up, it took several minutes for phone to be pick up ana gruff response to mu dissatisfaction was that the were busy- poor ar every level

Explaining errors matters

Customer review rating 4.3/5

Geoff M. Families - 14/01/2020 Confirmed reviews ALL

I was intrigued that you left a note and chocolates for my guest Gary. My husband Steve wasn't overimpressed by this error and no explanation was offered on report. Only complaint on the other hand.

Dear Geoff, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry about the wrong name on the VIP tray in your room. From what we can see, there was a note on your booking that said "Gary's birthday" and the team wanted to do something nice. As to whether the note was due to a member of the team getting the wrong name or the wrong room, I am unable to tell. The staff you spoke to would have also found it difficult to know either (or give an accurate answer) as the comments were not input by them (perhaps our reservation team) Thank you again for sharing your experience, and we hope your next visit is more straightforward. Sincerely, Kai

Very good

Customer review rating 4.3/5

Jdr Families - 14/01/2020 Confirmed reviews ALL

Great facilities, clean, nice food,

Great experience

Customer review rating 4.3/5

Redmond Couples - 13/01/2020 Confirmed reviews ALL

The receptionist was excellent when I checked in. She called everyone “dear”. Unfortunately I can’t remember her name. But she was very professional and helpful. I stay in lots of hotels through my work, and I have to say. She is the best receptionist I’ve ever encountered. The room was a fair size and clean.

Dear RED, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the receptionist I believe you mentioned and the rest of the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Good service from first arrival to checking put.

Customer review rating 4.3/5

Karen P. Couples - 13/01/2020 Confirmed reviews ALL

Really nice couple of days. My husband's birthday treat and the chocolates in the room were a lovely touch. Room in new extension was very smart. Breakfast in the refurbished restaurant was good as usual. Overall a great stay.

Dear KAREN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. We are glad to hear that your partner had a lovely birthday with us! I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Nice hotel. Staff deserve a mention

Customer review rating 4.3/5

Mary K. Couples - 13/01/2020 Confirmed reviews ALL

We often stay here in York and find the staff especially nice. The restaurant staff are lovely! One downside was the towels. So poor washed out and grey ! I think they are being overused !

Very relaxing stay.

Customer review rating 4.3/5

John H. Couples - 12/01/2020 Confirmed reviews ALL

A relaxing stay all the staff where very helpful, food was very good.

Dear JOHN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Very good

Customer review rating 4.3/5

Anonymous Families - 12/01/2020 Confirmed reviews ALL

Great facilities - very helpful staff. Enjoyed stay.

Very professional with excellent staff cross all areas. It was a lovely surprise to be upgraded for our wedding anniversary.

Customer review rating 4.3/5

David K. Couples - 12/01/2020 Confirmed reviews ALL

Very good, no faults with the room, comfortable bed, excellent breakfast, very helpful staff.

Dear REBECCA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Great new room and a as normal a very good breakfast

Customer review rating 4.3/5

Sue Couples - 12/01/2020 Confirmed reviews ALL

I book a new deluxe room which was great and very quiet in the room we was in, breakfast was good as a pick you owe food ,swimming pool was very clean and tidy overall it was a very good 2 nights stay

Dear SUE, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Just perfect

Customer review rating 4.3/5

Jo Families - 11/01/2020 Confirmed reviews ALL

The location and hotel couldn't of been any better... stayed here for new year and I've never gone away at this time of the year and I will never again stay at home for it ! I will definitely be booking here again ...staff were 10/10 ....room 10/10 location 10/10 I even came home and realised I had left my ipad in the room but that wasnt a problem simple fine call n a few emails and I received it in the post a couple of days later ( THANKYOU KAI ) ..... thankyou for our staysee you soon

Dear JOANNE, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive such lovely and genuine feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and make our guests feel welcome. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Only stayed the one night but would have been happy to have stayed longer.

Customer review rating 4.3/5

Brian Couples - 11/01/2020 Confirmed reviews ALL

Good location with only a 5 minute walk to the city centre. Easy and quick check-in and check-out. Staff friendly and helpful. Only downside was our room hadn't been properly cleaned from previous visitor and a small amount of food remnants had not been removed.

Good staff and location awful housekeeping

Customer review rating 4.3/5

Steve Couples - 10/01/2020 Confirmed reviews ALL

4 attempts over 2 days to get room set up properly. Really not good enough.

Great and comfotable with a great breakfast

Customer review rating 4.3/5

Stephen R. Couples - 10/01/2020 Confirmed reviews ALL

Relaxing no stress comfortable room

Excellent

Customer review rating 4.3/5

Gary S. Couples - 10/01/2020 Confirmed reviews ALL

Excellent stay, staff very friendly and helpful

Our most recent 20 reviews

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