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Novotel York Centre Hotel 4 stars

Customer review rating 4.3/5 10,719 reviews

ALLSAFE approved hotel

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Room 1

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Novotel York Centre
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+ 23 Services

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Boat excursions (nearby)
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel York Centre

Fishergate
YO10 4FD york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 2 single beds and 1 sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,719 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,301 reviews

A Pleasant Place to Stay

Customer review rating 4.5/5

Trevor A. Families - 05/05/2021 Confirmed reviews ALL

We were here to see our nephew in York under not so good circumstances however we managed to have a pleasant stay at the hotel. We had invited my nephew to join us at the restaurant which was open to outdoors on three sides. The service we received was excellent from clean warm blankets to keep us nice and warm at the table to that of the good food on offer. The wines on offer were also of a good variety inclusive of a good French Rose wine. We had chosen a superior room which was well presented and overlooked the river. Good size room, space to sit down, relax and a sturdy desk to work on. One gripe was that of the toilet in a room on its own without the use of a small washing bowl which was located in the bathroom next door. Overall 8.5 out of 10 A Pleasant Place to Stay.

Good Stay, Friendly Staff!

Customer review rating 4.5/5

Jordan T. Business - 04/05/2021 Confirmed reviews ALL

My stay at Novotel York was very nice, especially given all of the restrictions in place. The staff were all very helpful and nice to talk to, and room service was very quick. The location of the hotel was also really good for being able to go on walks around the city center at night even though my trip was for work.

Was Satisfactory

Customer review rating 3.5/5

David G. Families - 03/05/2021 Confirmed reviews ALL

Was Satisfactory. The twin beds were far too narrow and the toilet wasn't in the main bathroom ?

Good Location

Customer review rating 3.5/5

Jamie M. Business - 01/05/2021 Confirmed reviews ALL

My stay was fine although slightly disappointing in that the menu for evening meals never offered anything particularly healthy. There were no vegetables available on the three occasions I asked for them instead of chips and no potatoes. I feel in this day and age with healthy eating a priority there should at least be this option on the menu. The staff were very friendly. The room could have done with a wee freshen up but in the whole was fine.

Happy Glaswegian Business in York

Customer review rating 5.0/5

Happy G. B. Business - 30/04/2021 Confirmed reviews ALL

Every member of staff was very friendly & nothing was too much a bother. Whilst being C19 safe, all staff were sensitive in their approach in all interactions. Full marks for all staff at York Novotel Manager Pete, Portuguese waiter & other restaurant staff all great. Used their names, but I have forgotten now. Will be back.. on jolly.. not work. "och aye the noo" :) M.

Dear Martin, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with Pete, Ricardo and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time (for fun and not work). Sincerely, Kai

Great Location Great Staff

Customer review rating 4.5/5

Chris H. Business - 29/04/2021 Confirmed reviews ALL

Excellent attention to safety and comfort from all staff, an enjoyable stay in these uncertain times and restrictions.

Dear Chris, Thank you so much for the lovely review on your recent stay at the Novotel York Centre. It is our pleasure to welcome you back and we are please that you had a nice stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kai

Happy to be on the road again !

Customer review rating 5.0/5

Ewen B. Business - 29/04/2021 Confirmed reviews ALL

First time stay at the York Novotel and first time travelling for over a year. The hotel was great. Check in was easy (well apart from the usual 'I can't hear what you are saying through the mask' issue, which we laughed about). I got an upgrade to a better room and my usual drinks voucher. The safety protocols in place were very clear and there was plenty of sanitisation points. The room itself was spotless. I had great nights sleep. I got my automated check out e-mail which was great as I had a very early start. All in all a very pleasant and safe experience. I can't wait for my next trip.

Dear Mr. B., Thank you so much for the great review following your stay at the Novotel York Centre. We are pleased to receive such positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one (and maybe without the masks). Sincerely, Kai

Good stay

Customer review rating 4.5/5

Susan Business - 28/04/2021 Confirmed reviews ALL

Very good experience, friendly and helpful staff

Dear Susan, Thank you for your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kai

Good location, view to the lake.

Customer review rating 5.0/5

Sumith D. Families - 24/04/2021 Confirmed reviews ALL

Very helpful staff, with great location near the historic city of York. Amazing view towards the lake and the terrace is breath taking.

Dear Sumith , Thank you for your great review ! We very much appreciate your comments regarding your stay at the Novotel York Centre . We are delighted to read that you had an excellent stay and enjoyed our sunny terrace . It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for your kind feedback which i will be sure to share with the team. We hope to see you again soon for another fantastic journey with us. Kind regards Peter

Very friendly and helpful staff

Customer review rating 5.0/5

Anonymous Families - 20/04/2021 Confirmed reviews ALL

The staff (reception, bar, all) were extremely accommodating and helpful. Would definitely stay again.

Dear Jeremy, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with Magdalena and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter

Noisy room

Customer review rating 3.0/5

Richard Business - 19/04/2021 Confirmed reviews ALL

Room was pleasant enough but air conditioning was noisy all night

Dear Guest, Thank you for taking the time to share your feedback. Sorry to her the a/c disturbed you and thank you for informing us. We hope to welcome you back to our hotel very soon! Sincerely, Kai

Good location...easy...

Customer review rating 5.0/5

Simon S. Business - 17/04/2021 Confirmed reviews ALL

Staff were great... the service was great...could have done with a much bigger room but it was all fine...been before many times and will come back again! Thank you!

Dear Simon, We very much appreciate your comments regarding your stay at the Novotel York Centre. Thank you for the great feedback. We appreciate that you continue to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kai

Great location and very friendly staff

Customer review rating 5.0/5

Anonymous Business - 16/04/2021 Confirmed reviews ALL

Great welcome upon arrival from reception. Also all staff - reception, bar and restaurant - were extremely welcoming and friendly. I will certainly be returning

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kai

Invoice

Customer review rating 3.0/5

Anonymous Business - 15/04/2021 Confirmed reviews ALL

Stayed twice and twice had problems with either receiving the correct Invoice or or receiving the Invoice at all. Excellent hotel, excellent location, excellent food and kitchen staff.

Dear Guest, Thank you for taking the time to share your feedback. Please accept my apologies for the issues you have experienced with receiving your correct invoice. I have shared your feedback with the Front office manager in order to prevent this from happening again. Glad to see the rest of your stay was satisfactory. We hope to welcome you back to our hotel very soon! Sincerely, Kai

Well located and felt safe during these unprecedented times

Customer review rating 3.5/5

David Business - 14/04/2021 Confirmed reviews ALL

On the whole experience was good. Staff were friendly and helpful. A minor point was the the room was set out for 2 people despite the booking for 3. i.e. no bedding, glasses or towels for 3rd person.

Dear David, Thank you for taking the time to share your feedback. I am glad you had a good stay. Please accept my apologies for the set-up for the third person; it appears there was a room change before you arrived (due to a late departure) and we missed updating some information. We have addressed this with the team involved. We hope to welcome you back to our hotel very soon! Sincerely, Kai

Great Staff

Customer review rating 4.0/5

Miss K. G. Couples - 11/04/2021 Confirmed reviews ALL

This trip was a single night away from our 4 SEN children. The sum total of the visit left me feeling more relaxed but there were a few things that could have been improved upon. 1) the beds used to be comfort central, now it was like sleeping on a rock. 2) when you choose deluxe executive, you expect a certain level of quality and, whilst I understand the covid restrictions, I felt the "extra" was missing. 3) breakfast and dinner need improvement. For the cost, they are not worth the value, again, I'm sure covid has a lot to answer for but I can see where a little more care could have made for an exceptional experience. I will be staying again because I happen to find Novotel York one of the best, most accommodating, friendly, clean, and relaxing places to stay. On this occasion, reception staff were brilliant and friendly and made the stay much nicer than it could have been.

Christmas getaway

TripAdvisor rating 4.0/5

damonhughes85 03/01/2021 TripAdvisor review

Everything with the room and service was spot on, the only flaw as I would have is that we stayed in the junior suite which was a great room, however, there was no actual dressing table with a mirror in front of it, we had to use a bedside table with a mirror near it.the only other issue may it be a small one was as we was with children the tv did not even have cbeebies or a children’s based channel to watch on both the huge tv’s. otherwise all was well.

Comfortable stay in difficult times

TripAdvisor rating 5.0/5

Tim C 13/11/2020 TripAdvisor review

I stayed at Novotel York Centre for 3 nights immediately before the November lockdown. I couldn't have wished for a more pleasant stay. The hotel is conveniently located, being only a short drive into York from the surrounding road network (with its own open air and spacious car park) and a 10 minute walk from the old city centre. The staff were remarkably friendly and helpful throughout my stay. Particular mention should go to the young lady on check in and the young lady serving breakfasts. The room was extremely comfortable and the bathroom very well appointed. Both were faultlessly clean. Food was delicious and generous helpings too. It's quiet there at night, so you get a good night's sleep. Excellent wi-fi as well.

Well deserved break!

TripAdvisor rating 5.0/5

SusanaAndDaniel 08/11/2020 TripAdvisor review

All we needed was a worry-free break, and that is exactly what we got. With a one year-old on our hands we have been looking for a night away for a while. The Novotel team made us feel welcome and safe during the whole stay! Easy direct booking, very welcome check-in, and at check-out you just need to leave the keys in a box. Must say that we actually enjoyed some of the new safety measures in place. We had the pool just for the three of us (I think only two rooms are allowed at the same time). Communication with reception or the restaurant is made through WhatsApp! I hope they keep this, it was so easy!!! Dinner in the restaurant was lovely. I would recommend the mushroom soup and the lovely desserts. We stayed in a Junior Suite. These rooms are both romantic and family friendly! Also, you have a TV on the bed side and another in the living room side :) Bathroom is huge, with both shower and bath, and lots of mirrors. Can’t wait to go back.

Could have been better

TripAdvisor rating 3.0/5

Brian W 11/09/2020 TripAdvisor review

Lovely room size and decor but cheap quilt and shabby towels let it down shower is a good foot of the ground and was difficult to get out when wet pool a nice touch but needs a good clean , tide marks all around staff friendly and welcoming

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