Novotel York Centre

Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,448 reviews

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Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,448 reviews

TripAdvisor Rating  4.0/5  3,570 reviews

Great base for exploring the city, close to centre with own pay car park.

TripAdvisor rating 4.0/5

travelpillowsnore TripAdvisor review

Nice modern well equipped comfortable room with walk in shower. Large wall mounted TV, tea and coffee making facilities with the milk/creamer pods in a small fridge, room safe, hair dryer and iron/ironing board. Check in and out was easy, We did not have breakfast because we had made other plans. Great base for exploring the city and the hotel's own car park next to the hotel was a great plus in York even thought you had to pay £14 for 24 hours+ (hotel seemed quite liberal about how long you stay in their car park and once you paid the fee you could come and go as many times as you like). Read previous reviews and criticisms, Yes there was scaffolding around the hotel during our stay but we were forewarned on the website. Yes the WC was separate to the bathroom which we thought was ok. Yes we did notice one or two dirty marks on the rooms carpets that you would have to put down to previous guests, But overall the room/bathroom seemed clean (if we were in any doubt we witnessed the cleaners on their hands and knees scrubbing the floor of other rooms). Our only criticism was the duvet seemed a bit tired and thin. We ate out in York but we did hear from another guest that the hotel restaurant was suffering staff shortages that particular Sunday night and only an extremely limited menu was available rumoured to be only Pizzas. But we overall had a nice stay and it suited our personal needs.

Regular visitor

Customer review rating 5.0/5

Mr J. H. Couples - Confirmed reviews ALL

Excellent. The room was upgraded through the member scheme.

Dear Julian H., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Good location, nice hotel

Customer review rating 3.5/5

Adrian B. Families - Confirmed reviews ALL

We stayed for 2 nights in November. Upon arrival we noticed there was scaffolding around the building. There were notices in the building that there would be building work ongoing, however, I don't believe that this was mentioned when we booked or on any subsequent e-mails. We were staying on the 4th floor and had to keep our curtains closed on both mornings whilst we got ready as workmen were walking up and down the scaffolding and could clearly see into our room. For some reason you need to book to go swimming and when we tried to do this, the time we wanted was unavailable so we were unable to make use of the pool. The hotel is in a good location, only a 10 minute walk into the centre of York. The room was nice and our bed was comfortable. We had breakfast which was a self serve buffet. The foods options were plentiful and in general, very tasty.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback however saddened to hear that you were unable to make use of the pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Good facilities

Customer review rating 3.5/5

On2wheels Couples - Confirmed reviews ALL

One night stay for Christmas Shopping. Friendly reception staff, nice comfortable room, good pool andmodern decor throughout. Disappointed with restaurant service for evening meal, 35 minute wait for food and even longer for drinks..Breakfast buffet, cereal dispensers faulty, even after running repair by staff member, hot buffet slow to top up/replace cooked items..our stay let down by the restaurant service and facilties. Shame it wouldn't take much to put things right like yhey used to be here.

Dear guest We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback however saddened to hear you were disappointed with our restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Good location

Customer review rating 4.0/5

Ken R. Friends - Confirmed reviews ALL

Stayed for 2 nights at this hotel. Great location if a little expensive as the rooms are not much different to Premier Inn. Good friendly staff though. Bar is very expensive as is the parking at £14.50 per day

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback however saddened to hear you found it expensive. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,182 reviews 9.3/10 Location
  • 3,262 reviews 6.2/10 Room
  • 3,144 reviews 8.4/10 Service
  • 41 reviews 3.4/10 WiFi
  • 1,790 reviews 4.2/10 Cleanliness
  • 1,449 reviews 8.2/10 Breakfast
  • 725 reviews 4.1/10 Value
  • 573 reviews 5.8/10 Pool

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