Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,510 reviews

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Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre- book to use

  • ALL Loyalty Lounge available for Gold Members upwards. Contact us on h0949@accor.com to book

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,510 reviews

Customer review rating 5.0/5

Campbell L. Couples - Confirmed reviews ALL

Fantastic stay at York Novotel, lovely room, clean and warm. Great location.

Customer review rating 3.5/5

Burcin C. Families - Confirmed reviews ALL

Average

Customer review rating 1.5/5

Graeme C. Families - Confirmed reviews ALL

No air-conditioner on hot night ... uncomfortable sleep only able to crack open window a couple of inches

Dear Graeme C., Thank you for your feedback. I sincerely apologise for the discomfort you experienced due to the absence of air conditioning during your stay. We understand that a restful night's sleep is crucial, and we appreciate your comments regarding this matter. I am glad to hear that our reception team waived the parking fee as a gesture of apology. However, if you choose to stay with us in the future, please get in touch so that we can make your next stay extra special. Best regards, Alex Novotel York Centre

Customer review rating 2.5/5

Michael S. Couples - Confirmed reviews ALL

We couldn’t get served at the bar as there was only one person serving so had to leave the hotel to get an evening drink. We were also given a disabled room for some reason which wasn’t requested. Overall, on this specific occasion, this was a disappointing stay.

Dear Michael S., Thank you for your feedback. I apologize for the inconvenience you experienced at the bar due to staffing and for the room assignment that did not meet your expectations. I have sent you personal email to understand the situation to further Investigation . We take guest preferences seriously and appreciate your comments to improve our services. We are looking forward to welcoming you again . Best regards, Rahul Novotel York Centre

Customer review rating 3.0/5

Paul D. Couples - Confirmed reviews ALL

What was supposedly a superior room there was nothing superior about it except may be the fridge. Poorly designed - with toilet closet separate to shower/wash basin (and no bath) and only 2.5 ft wide. Also no electric sockets by bedside and mirrors poorly positioned. Breakfast was just about passable - 2 self service coffee machines out of order on one morning. Breakfast items spaced out all over restaurant so with self service walking was the name of the game.

Dear Paul D., Thank you for sharing your feedback regarding your recent stay. I regret to learn that the room did not meet your expectations and that the layout proved inconvenient. We appreciate your comments about the breakfast service and will take them into consideration as we continually strive to enhance our offerings. Your observations are invaluable in guiding our improvements. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Best regards, Rahul Novotel York Centre

Other web-users rate our hotel

  • 2,244 reviews 9.3/10 Location
  • 3,021 reviews 6.8/10 Room
  • 2,833 reviews 8.9/10 Service
  • 26 reviews 3.6/10 WiFi
  • 1,561 reviews 6.3/10 Cleanliness
  • 1,310 reviews 8.8/10 Breakfast
  • 860 reviews 7.8/10 Pool
  • 681 reviews 4.9/10 Value

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