Novotel York Centre

Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,480 reviews

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Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,480 reviews

TripAdvisor Rating  4.0/5  3,572 reviews

Good location for york city

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

Hotel was a very plesent 10 minutes walk along the river to york. Room was clean but water pressure on the shower was a bit poor. Was a bit annoyed that at time of checking in was not informed that the restaurant had staffing problems and was not open we were only informed of this after we had returned from the city ready to eat at the hotel. If we had known in advance we could have eaten in york.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback however saddened to hear that the restaurant and communication let you down. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average hotel nothing special

Customer review rating 3.5/5

Linda Couples - Confirmed reviews ALL

Average hotel. Nothing special. No mirror where you want to dry your hair, plug socket too low near the only mirror to use the hairdryer. Good shower but bathroom gets soaked with steam when you use it. Heating/aircon ineffective too hot at night, but cold in the afternoon. W.c separate but then you need to go in the bathroom to wash hands?

Dear guest We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback however saddened to hear that you had issues with the aircon/heating unit. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Extremely dirty carpets shocking service

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Ridiculously expensive for shocking service and dirty accommodation

A totally disappointing experience

TripAdvisor rating 1.0/5

tareqe2022 Couples - TripAdvisor review

We usually stay with Accor, and the Novotel brand usually meets our needs, until we went and stayed at the Novotel York Centre Hotel. The rooms are filthy! There is no phone in the room, and you are meant to contact the reception team via WhatsApp, however the hotel experienced an Internet outage that lasted two days, making it impossible to contact the reception team from our room. At the reception, we found the employees to be unfriendly and unhelpful. They would always claim they will get back to you, but they never did. The hotel is also undergoing renovations till 2023. If you are lucky enough to book a slot, you can only swim in their pool for 20 minutes per day. I'm a big fan of Accor, but if I were in York again, I'd stay at the ibis York Centre and hope that they understand Accor standards and give me the kind of experience that loyal Accor customers expect. Novotel York Centre Hotel showed little comprehension of these standards; you still pay a premium rate, but at Novotel York Centre you do not receive adequate value for your money.

Bitterly disappointed

TripAdvisor rating 1.0/5

laurenbD9780YQ Families - TripAdvisor review

We stayed here with two kids, and the room we were given was dirty at best. After paying £200 per night for two nights with no breakfast included we were extremely unimpressed. We did complain, to which the room was cleaned in the normal manner but nothing to sort out the state of the carpet/ stained towels etc. Massive shame after we have stayed in novotels before and always enjoyed ourselves. Wouldn’t recommend and won’t be staying again.

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Other web-users rate our hotel

  • 2,202 reviews 9.3/10 Location
  • 3,298 reviews 6.3/10 Room
  • 3,164 reviews 8.4/10 Service
  • 41 reviews 3.4/10 WiFi
  • 1,802 reviews 4.2/10 Cleanliness
  • 1,465 reviews 8.2/10 Breakfast
  • 731 reviews 4.1/10 Value
  • 579 reviews 5.9/10 Pool

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