Novotel York Centre Hotel 4 stars

Stayed over Christmas 2020 room very clean and comfortable. Staff very kind. Covid precautions very clear and sensible.

Being a Accor Diamond member, I paid for our 2 rooms with points leaving a small residual balance of £64.50. This was reflected in my confirmation. When I came to check out, the lady at reception handed me a bill with almost 3 times this amount on. I even showed her my confirmation showing the £64.50. She then proceeded to get another male member of staff, who proceeded to tell me I had to pay the higher amount. He was very rude and was dismissive in front of a number of other guests, even after I showed him my confirmation which clearly showed I had used 12,000 points. It was extremely embarrassing. Thankfully a manager was sitting having a coffee and overheard the commotion. He got up and told the rude man that I was correct and instructed him to charge me the correct amount of £64.50. Whilst the manager was very pleasant and professional, the other two I have mentioned were polar opposites. In fact, they are the most appalling I have encountered in a hotel for many years. Being a Diamond member, you will appreciate that I spend a lot of time in hotels. This whole experience made it very unlikely that I would return to the property in York again.

Fantastic stay last minute lovely breakfast

Staff particularly in hospitality could not do enough for you, very speedy and professional service

Friendly staff - You made our Xmas so much better enjoyed food - the jnr suite is awesome clean loved it. One prob kindly twist the breakfast - disposable cups cutlery plus the way of serving breakfast didn’t go well with me. I kno it’s because of covid but try use normal utensils - dishwashers does kill germs -

Felt safe throughout. Nice hotel with friendly staff. Good breakfast and also picked up drinks from the bar to take to our room. All well organised. Paper cups rather than any crockery - possibly sensible solution but disappointing. Would certainly stay again.

The evening waiter was rude and not hospitable. Appreciate it Xmas day but bad attitude all round. Embarrassed a part of our company in the restaurant and was unhelpful over the bill discrepancy.

We stayed at Novotel for 2 nights at very short notice and we were very pleased we chose the Novotel. The room was lovely, well appointed and very clean. We used the bar area a number of times and it felt very safe with lots of hand sanitizer and plenty of room between tables, it was a lovely place to sit and have a bite to eat and a drink and watch the world go by. We would definitely stay at the hotel on another visit to York.

Everyone was so, so friendly. Nothing was too much trouble. Very welcoming. Everything was very clean. It was wonderful to be able to bring our dog! Very animal friendly. I’ll definitely be using these hotels in future.

We stayed for our 10th Wedding Anniversary it was great to visit after 10 years :) Our Entire experience was Excellent The hotel staff were amazing, the food great, the room fabulous We received a room Upgrade & a lovely gift from Hotel for our stay - totally gobsmacked absolutely a wonderful surprise. The Hotel Manager came over & wished us Happy Anniversary & thanked us for coming back - our experience was perfect from start to finish Thank you so much from the bottom of our hearts for an truly amazing Anniversary! Would be great to go back again :)

Cannot fault our stay, breakfast was very good and the hotel is in a great location.

The staff are wonderful,attentive, helpful and friendly. The service is excellent.

Bar and food service were spot on.Perhaps a little more attention could be placed on tidying the riverside patio area ,and car park area.But I would recommend the York Novotel.

Hotel very nice. Large room cofy bed. Restaurant and bar very expensive and also a £3 charge for table service o every order which i thought was discusting. I f it wasnt for this charge we would of spent more time in the hotel. But instead went out to spend our money

Staff were brilliant, loved the whats app messaging service, and an all round comfy and safe stay