Novotel York Centre

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Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,608 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

  • By plane

    LEEDS BRADFORD At 50km / 31 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93km / 58 miles

  • By boat

    HULL At 60km / 37 miles

  • By boat

    NEWCASTLE At 140km / 87 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1km / 1 miles

  • By car

    A19 At 0km / 0 miles

  • By car

    A64 At 3km / 2 miles

  • By car

    AIM/A19 At 20km / 12 miles

  • By train

    LEEDS At 32km / 20 miles

  • By train

    YORK STATION At 1km / 1 miles

GPS:53.952728, -1.077586

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,608 reviews

TripAdvisor Rating  4.0/5  3,481 reviews

Well located for the Barbican

Customer review rating 5.0/5

Karen Couples - Confirmed reviews ALL

Friendly staff, clean room and great location for our concert at the Barbican

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Good stay

Customer review rating 4.0/5

Peter M. Couples - Confirmed reviews ALL

Staff were very friendly and helpful, from reception to the breakfast crew on the Monday.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Good location and facilities

Customer review rating 4.5/5

Sm Friends - Confirmed reviews ALL

We were going to a concert at the Barbican and the hotel is perfectly placed for that. Lovely bar area, excellent breakfast buffet which catered for my gluten free friend's needs and nice swimming pool.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Fabulous

Customer review rating 5.0/5

Lynn M. Couples - Confirmed reviews ALL

Fabulous hotel, staff, location.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Clean, good location, efficient operation

Customer review rating 4.0/5

Dave Couples - Confirmed reviews ALL

Great swim in the morning. Toilet brushes in the bathrooms would be a nice idea.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Good location

Customer review rating 3.0/5

Paula B. Families - Confirmed reviews ALL

Staff excellent had to change room as sewers smell in bathroom, next room carpet full of stains and still smell of drains not as strong bath drain dirty, not much in toiletries small shampoo and conditioner , stayed two nights room not cleaned

Delightful, helpful front of house staff

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The front of house staff were lovely and very helpful, but other aspects had deteriorated since our last stay. When we arrived in the later afternoon, there were dirty sheets, glasses etc lined up along the corridor. A group of young people who I think were the cleaners were in the corridor, and one swore when she trod on and broke a glass. Not all of the glass was removed and I had to pick up a large piece later that day. We were not told at reception that we had to request that the room was serviced so it was disappointing to return and find that nothing had been done. I appreciate this was in the written information, but it is a vital part of a hotel stay and needs to be pointed out. A gift of chocolates was delivered to our room for someone else, with a note saying we hope you like your upgrade!

Location fantastic

Customer review rating 5.0/5

Mark F. Families - Confirmed reviews ALL

Relaxing staff very pleasant and will go that extra mile clean and great food recommendations

Dear Mark F., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca (Reception)

Customer review rating 2.5/5

Mrs H. Families - Confirmed reviews ALL

I booked to visit york with my 19 yr old son to view york nd york university. The hotel looked contemporary from the images on line. The restaurant and reception staff were helpful and friendly. But i was disappointed by the price paid and our room. It was dusty and felt slightly grubby. As soon as we walking in my son noticed it too. The wardrobe door had its chrome trim hanging off, the ledges and drawer ledges dirty. There were stains and a burnt shoe mark just under the fridd area, The fridge inside was grubby. Then the bathroom - a section of tile ie grout area inside the shower/bath was orange coloured and it the corners of the bath where the screen and wall touched looked like black mould and rust. The handyman came back second day to paint over it - but it made us feel a bit uncomfortable. We mentioned this to receptio. But sleep And a quite twin room was important to me as i have sleep issues and the only other room option was to have a room over the car park wich i requested not to have so we just decided to stay where we were. The beds were comfy and the size of the room ok for my son to study in so that was good as was breakfast. Being an accord member and i had looked forward to a trendy nice stay in a nice room as i knew we were going to be in it for a fair amount od time on our two night stay. I feel that the room rate was far too high and the quality very poor and not clean and dust sat on most ledges, which was very disappointing! I did mention the uncleanliness to the reception staff the firsy day - so you can verify this. I stayed in a oremier in in norwich recently for a night it was immaculate ans only cost £50 so feel your charge was way to high for a rusting bath, stained carpet, a wardrobe door trim hanging off and not clean enough. A shame as the modern dining area and lounge was nice. A let down to be honest and i am not sure i would use novatel again.. Look forward to hearing from you re this. Thank you. Mrs h.

We’ll located

Customer review rating 3.5/5

D. Friends - Confirmed reviews ALL

Good location. Good service however, the toilet in our room hadn’t been cleaned!

Dear Guest, Thank you for taking the time to leave some feedback following your recent stay with us here at Novotel York. We are pleased that you found us to be in a good location with good service from the staff. However we are sorry to hear that your toilet hadnt been cleaned, we will ensure this is passed on to the relevant department and investigated. Sincerely, Evie

Well located, nice staff and good breakfast.

Customer review rating 4.5/5

S. B. Couples - Confirmed reviews ALL

We stayed overnight whilst attending a show at the Barbican. We used the parking facilities too which was really useful. The staff were all very friendly and helpful and pre booked swimming and breakfast slots for us for the following day. Residents were a mix of families and couples, so pleasant. The bar was fine and relaxing and there is a terrace by the river to enjoy too. The room was fine for our needs and quiet. Breakfast was good and well managed. What is nice is that the hotel is by the river and there is a lovely river walk directly into the centre of York (15mins). The parking was especially generous too as we were able to leave the car in the secured car park after we had checked out so we could walk into York and pick it up later when we were ready to leave. This is a good hotel that we would definitely stay at again.

Dear Guest, Thank you for your feedback regarding your recent stay with us here at Novotel York Centre. We are so pleased to hear that you found the hotel to be located with nice staff and a good breakfast on offer. We are also pleased you found the parking to be handy and the bar and terrace to be relaxing. We look forward to welcoming you again in the future and thank you again for choosing to stay with us. Sincerely, Evie

Good location

Customer review rating 4.0/5

Roger W. Families - Confirmed reviews ALL

Comfortable room, down side no hand basin in the toilet

Dear Roger, Thank you for taking the time to leave some feedback following your recent stay with us here at Novotel York Centre. We are so pleased you found us to be in a good location with comfortable rooms. Thank you for the feedback regarding the hand basin I will get this passed on and we will look into ways of improving this. Sincerely, Evie

Well located, very clean, spacious

Customer review rating 5.0/5

Carol Families - Confirmed reviews ALL

Stayed for one night, excellent location. Big, clean rooms. Friendly staff

Dear Carol, Thank you for your lovely feedback following your recent stay with us here at Novotel York. We are so glad you enjoyed your 1 night stay with us and that you found us to be well located and spacious with friendly staff. We hope to welcome you back in the future and thank you again. Sincerely, Evie

Well located, excellent rooms, great service

Customer review rating 4.5/5

Gareth J. Couples - Confirmed reviews ALL

Fantastic night away, highly attentive staff, a nice location and great rooms

Dear Gareth, Thank you for taking the time to leave some feedback following your recent stay with us here at Novotel York. We are so pleased you found us to be well located and that we had excellent rooms with very attentive staff. We hope to see you in the future and thank you again. Sincerely, Evie

fine/ ok but expensive

Customer review rating 3.0/5

Heather Couples - Confirmed reviews ALL

Check in was slow & un welcoming. Room basic & tired. Very stained carpet. Pool tiles filthy. Breakfast food & staff superb. Bar drinks, ambiance & staff excellent. Car parking & location great.

Fantastic Stay and staff know what the word “hospitality” means!!

Customer review rating 5.0/5

Dan H. Couples - Confirmed reviews ALL

An absolutely lovely stay. Room was nice, surrounding lovely. Helpful courteous, friendly staff who went out of their way to ensure our stay and our room service food was great. Breakfast service - normally miserable at most hotels due to the staff being half asleep couldn’t be different here. Attentive staff 24/7 right down to the night Porter. Only feedback is the eggs at breakfast - both mornings all over cooked so would be nice to get runny eggs - maybe if we had requested them? Also the lack of availability of skimmed or even semi skimmed milk at the coffee shop so that was a downer but overall a lovely hotel, fantastic staff and a comfortable bed. Hotel located with parking and a ten minute walk to the major centre of York so really close by and convenient for a city centre break. Couldn’t recommend highly enough. Oh and for smokers there is a patio with seating where you can go outside and have drinks and enjoy a cigarette in peace so they have thought of almost everything. Thank you again guys. You’re a wonderful set of people. Dan and Craig.

Dear Dan and Craig, Thank you so much for taking the time to leave some feedback following your recent stay with us here at Novotel York. We are so pleased to hear how much of a great stay you had with us and that you found all of our staff to be highly attentive. In regards to the eggs and milk comments I will get this passed on to see if we can find ways to improve this. We really hope to see you again in the future and thank you so much for your kind words. Sincerely, Evie

Well located, lovely hotel - just expensive!

Customer review rating 4.0/5

Cesca Z. Families - Confirmed reviews ALL

Friendly staff, lovely chocolates and card for our anniversary. Super close to Barbican and a short walk to the centre - which can be along the scenic riverside path. Just expensive, both room, restaurant and breakfast. Couldn’t visit often.

Dear Cesca, Thank you for taking the time to leave some feedback following your recent stay with us here at Novotel York. We are so pelased you enjoyed your stay with us and that you liked the little card and chocolates for your anniversary. We hope to see you in the future and we thank you again for the feedback. Sincerely, Evie

York stay

TripAdvisor rating 3.0/5

walkercasper TripAdvisor review

Rooms not as clean as they used to be staff brilliant breakfast not very warm car parking expensive this is the third time we have been to this hotel but was disappointed this last stay there the first room we were offered had dirty carpets and the sofa was very grubby we did get upgraded to another room which was fine we did have a evening meal in the hotel which was very poor and expensive

excellent staff

TripAdvisor rating 4.0/5

diannejsmclean TripAdvisor review

3night stay at novotel with friends. staff were amazing especially Magdalena who went above and beyond to help us. on saying that I cannot fault any of the staff, they were all wonderful. The only thing let the hotel down slightly was housekeeping in the rooms. I gave average for sleep but that was my problem not hotels.

Great stay

TripAdvisor rating 5.0/5

Connector672881 TripAdvisor review

Loved staying at this hotel. The staff were amazing. Special thank you to Ivan (I think) who worked the night shift on sat 29th and was so lovely and helpful! The location is perfect and the rooms are great.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

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