Novotel York Centre Hotel 4 stars

Customer review rating 4.3/5 10,160 reviews
Novotel York Centre
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Indoor heated pool with natural light

  • Lavish hot breakfast buffet

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

  • Lobby video games for kids big and small

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Our accommodations

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
Accessible room

Superior room with 2 single beds and 1 sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3

Junior Suite with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Bathrobe

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,160 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,196 reviews

Excellent location, great staff, great bar area.

Customer review rating 4.3/5

Lisa M. Families - 23/02/2020 Confirmed reviews ALL

We arrived v early not expecting our room to be ready but it was!! Quick friendly check in. Brilliant. Family room for 4 with 3 beds. Ideal. Great hot powerful shower. Good location 10 mins walk from centre, parking on site, great breakfast.

Dear LISA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Family mini break

Customer review rating 4.3/5

Anonymous Families - 23/02/2020 Confirmed reviews ALL

We were due to stay 2 nights but had to forsake the 1st night due to family illness. Reception were helpful when I called to explain. Arriving a day late, we checked in and were quickly given our room key and other helpful info. Room and breakfast were both good.

Dear JENNIFER, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Excellent hotel

Customer review rating 4.3/5

Linda Couples - 22/02/2020 Confirmed reviews ALL

Great hotel, warm and welcoming, great room, great bar with entertainment too!

Dear LINDA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Well located

Customer review rating 4.3/5

Steve H. Families - 22/02/2020 Confirmed reviews ALL

Very good

Well Done

Customer review rating 4.3/5

Dave Families - 22/02/2020 Confirmed reviews ALL

Good location, coupled with excellent staff and facilities.

The hotel was well located, breakfast was very good but the rooms were not clean, so disappointed.

Customer review rating 4.3/5

Mrs M. J. Families - 22/02/2020 Confirmed reviews ALL

Our welcome was good and the breakfast was excellent with a lot of variety and suitable for our Vegan daughter. However, we were all highly disappointed at the dirty and worn bathrooms. The plugs were full of hair, which upset our daughter. Our carpet was unclean with various items of rubbish still on the carpet. The location was good for our trip to York University. The restaurant meals were good, but rather pricey. We felt the selection on the menu was rather limited.

Dear Michele, Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kai

Perfect stay

Customer review rating 4.3/5

Helen S. Families - 22/02/2020 Confirmed reviews ALL

The staff were immense... So friendly, helpful and attentive. Lovely pool area, comfy bedroom, delicious breakfast and perfect location.

Dear HELEN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

great staying and great location

Customer review rating 4.3/5

Evan G. Families - 22/02/2020 Confirmed reviews ALL

arrives by public transport and very quickly check in and brief explain and during our staying and been told swimming pool very fully and rebook waiting lists and come back and told still full and I suggest can 3 cut of two peoples and other two out as we in, during half term issues. great breakfast great wifi and great room next time will have bigger space.

Great family friendly hotel in good location

Customer review rating 4.3/5

Anonymous Families - 22/02/2020 Confirmed reviews ALL

We had a lovely stay during half term with our 2 kids. Stayedvin a junior suite which had a good amount of space for the 4 of us. Good buffet breakfast and the pool was a bonus (though there was a waiting list at busy times). 10 minute walk to central York.

Dear CATRIONA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Wonderful Staff

Customer review rating 4.3/5

Suzi L. Families - 21/02/2020 Confirmed reviews ALL

My daughter and I spent 4 nights at this Novotel which was clean, comfortable and well presented. Well located for exploring York, amazing breakfasts and very friendly, professional and helpful team of staff.

Dear SUZANNE, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Rescued by excellent staff

Customer review rating 4.3/5

Kate Couples - 21/02/2020 Confirmed reviews ALL

A collection of niggles made for an overall unsatisfying stay. The only silver lining was excellent staff who were all polite, helpful and enthusiastic.

Dear Kate, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and are sorry this was not the case for you; we will address the issues you raised. The self serve coffee and tea was to make things easier for our guests and also offer more choice and we are looking at adding another station to ease any traffic. Thanks again for your feedback and compliments to the staff, it is our hope we have the opportunity of welcoming you again and providing a better service. Sincerely, Kai

Very nice stay at York Novotel

Customer review rating 4.3/5

Alex G. Couples - 20/02/2020 Confirmed reviews ALL

Great bedroom, very clean, nice location as the hotel is not close to the road and walkable distance from the city centre. The choice of breakfast is large, and very good.

Dear ALEXANDRA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Great location, friendly staff

Customer review rating 4.3/5

Ben V. Couples - 20/02/2020 Confirmed reviews ALL

We had a great weekend. The staff were very polite and most helpful. Special thanks To Chloe who made the room special before our arrival as a surprise for my Wife's birthday. Beyond my expectations and my Wife was very pleased. The reception staff always welcoming with a smile and helped in every way. The bar and restaurant staff were also very attentive and polite. Highly recommended, we will be back.

Dear BEN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with Chloe & the rest of the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Lived up to expectations

Customer review rating 4.3/5

David B. Couples - 20/02/2020 Confirmed reviews ALL

Newly refurbished executive room very pleasing, all staff polite and helpful. Excellent breakfast in spacious dining room. Car park convenient.

Dear DAVID, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Excellent Family Break

Customer review rating 4.3/5

Sp Families - 20/02/2020 Confirmed reviews ALL

Booked for a 2 night stay during February school holiday with partner, son (9), daughter (15 months). Good location, short walk into city centre, excllent breakfast, super reception/bar area, extremely useful small kids playzone with Xbox, building blocks, something to keep both kids amused for half an hour. Didn't eat in the restaurant at night but menu looked very good. Pool, not huge and operating a one in one out system as it was a busy week. Overall, can't really fault the place, would book again when i return to York

Great staff, location and breakfast

Customer review rating 4.3/5

Rachelle Families - 19/02/2020 Confirmed reviews ALL

An absolutely lovely overnight stay with my family. Really lovely. Great entertainment for the kids. The little toy section was a really lovely addition. The pool great. Room comfortable and location fabulous! Most of all every single staff member were so polite and friendly. Would highly recommend. Only thing I did notice was the room could have been cleaner. There was a dirty towel under the sink, the toilet flush wasn't polished etc. Improvements needed there but did not put us off.

Dear RACHELLE, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Great bar and restaurant, and the pool is fab for families!

Customer review rating 4.3/5

The B. G. Families - 19/02/2020 Confirmed reviews ALL

Customer service was excellent throughout our stay in all areas of the hotel from cleaners to staff on the front desk. We loved the large public areas, with nice views over the river and modern decor. The pool was also a great thing after a day walking around York, too small for serious swimming, but great for family fun. We found the room to be a little disappointing - sound proofing and quality of the double bed were not up to Premier Inn standards. The shower door leaked, and the tissue box holder had no front so tissues kept falling in the sink - basic maintenance. Also, wouldn't pay the extra for an executive room as it simply isn't good value: no larger than the others (I know it doesn't say it will be, but you hope it will be), our room had no mini-bar, no water included or bathrobes/slippers - both were provided when we asked for it, but weren't replenished. We also had to ask for more coffee pods, and for our son's bed to be made up. It was also on the first floor, and as well as sound from adjacent rooms carrying, we also heard the band on the first night, it wasn't playing late, but would hope that the executive rooms would be quieter.

Not good

Customer review rating 4.3/5

Ryan P. Families - 19/02/2020 Confirmed reviews ALL

First off a spoke to an advisor through your web site who the took the booking and totally messed it up, couldn’t cancel it and redo it so had to add to it. On approach to the room I noticed litter on the floor outside the lift on room level and was still there 2 days later when we left. As for the room, the carpet was dirty, and red stains what looked like blood. Housekeeping knocked on and asked if they could clean the room at which I was delighted, we were just getting ready to leave for the day but I said come on in anyway but they insisted on coming back so that of course was fine. But they never came back! So we never had housekeeping no clean cups no clean towels. The beds were hard and pillows flat. My wife hardly slept at all the first night. We had to go Argos to buy a pillow at a cost of £40. We had hardly any sleep in the 2 days we stayed. The sink in the bathroom stunk terrible and the shower cubicle leaked all over the floor. I could not connect the internet to my iPad, I asked at reception and they told me it has trouble connecting with apple devices. (Half the world is on apple!) Got it connected to my phone but was that slow I gave up with it and turned it off. On a positive the pool was good and the food excellent. I can’t believe the money you charge for staying in dirty and uncomfortable rooms. So I will not be returning and definitely not recommending it. And I feel it’s my duty to leave this review on trip advisor to warn other people.

Dear Ryan Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Our wifi supports various brands of gadgets including ipads - however there are some times when cookies need to be deleted to get online. The member of staff you spoke to had said she is not able to do this for you as she was not that tech savvy. I apologise if there had been some mix-up with housekeeping and any other housekeeping issues you experienced. They had every intention of cleaning your room hence the initial approach; I can only assume there was miscommunication with whether to wanted the room cleaned afterwards or not. I will share your feedback with our head housekeeper. Thank you once more for your feedback. I do hope we have the opportunity of welcoming you back again. Sincerely, Kai

Central location. Good facilities. Outstanding customer service

Customer review rating 4.3/5

Mrs T. Couples - 19/02/2020 Confirmed reviews ALL

Had a fantastic stay. Room was really nice. Breakfast was lovely with very good choice of food. Bar area very inviting and customer service was outstanding

Dear LISA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Lovely break

Customer review rating 4.3/5

Sue Couples - 18/02/2020 Confirmed reviews ALL

Lovely warm welcome when checking in. Stayed many times before, first time seeing the refurbished reception/bar/dining area. Very impressed. Breakfast was lovely. All staff - reception, dining area and cleaning staff all very friendly.

Dear SUSAN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in york