Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,814 reviews

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Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre-book 30 minute slot

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,814 reviews

Customer review rating 3.5/5

Naomi P. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Zak H. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jonathan H. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Joann L. Families - Confirmed reviews ALL

Good afternoon, Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations, particularly concerning the room setup and amenities, whilst yes we do offer these amenities in our executive rooms on our website we do not offer this on booking.com for the same room type. This is offered by the hotel for any guests who book directly with us. I understand that you were anticipating the features described on our website for the executive queen room, and it is disappointing to learn that my colleagues did not notice this mistake when you asked to have a twin room and advised this would be like for like, this is something i will speak with my reception manager about to speak to her team. Your concerns about the level of service provided at reception are also noted and will be discussed with the reception manager again so she can speak directly with the team. I appreciate your acknowledgment of the pleasant interactions with some of our team members, and I will ensure that your feedback is shared with the management to address the inconsistencies in service. Once again, I apologize for the inconveniences you faced and thank you for bringing these matters to our attention. Kind regards, Sarah Novotel York Centre

Customer review rating 4.0/5

Stephen S. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 2,328 reviews 9.3/10 Location
  • 3,204 reviews 6.5/10 Room
  • 2,998 reviews 8.9/10 Service
  • 28 reviews 3.8/10 WiFi
  • 1,650 reviews 6.1/10 Cleanliness
  • 1,362 reviews 8.7/10 Breakfast
  • 912 reviews 7.8/10 Pool
  • 709 reviews 4.9/10 Value

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