Staff excellent had to change room as sewers smell in bathroom, next room carpet full of stains and still smell of drains not as strong bath drain dirty, not much in toiletries small shampoo and conditioner , stayed two nights room not cleaned

The front of house staff were lovely and very helpful, but other aspects had deteriorated since our last stay. When we arrived in the later afternoon, there were dirty sheets, glasses etc lined up along the corridor. A group of young people who I think were the cleaners were in the corridor, and one swore when she trod on and broke a glass. Not all of the glass was removed and I had to pick up a large piece later that day. We were not told at reception that we had to request that the room was serviced so it was disappointing to return and find that nothing had been done. I appreciate this was in the written information, but it is a vital part of a hotel stay and needs to be pointed out. A gift of chocolates was delivered to our room for someone else, with a note saying we hope you like your upgrade!

Relaxing staff very pleasant and will go that extra mile clean and great food recommendations

I booked to visit york with my 19 yr old son to view york nd york university. The hotel looked contemporary from the images on line. The restaurant and reception staff were helpful and friendly. But i was disappointed by the price paid and our room. It was dusty and felt slightly grubby. As soon as we walking in my son noticed it too. The wardrobe door had its chrome trim hanging off, the ledges and drawer ledges dirty. There were stains and a burnt shoe mark just under the fridd area, The fridge inside was grubby. Then the bathroom - a section of tile ie grout area inside the shower/bath was orange coloured and it the corners of the bath where the screen and wall touched looked like black mould and rust. The handyman came back second day to paint over it - but it made us feel a bit uncomfortable. We mentioned this to receptio. But sleep And a quite twin room was important to me as i have sleep issues and the only other room option was to have a room over the car park wich i requested not to have so we just decided to stay where we were. The beds were comfy and the size of the room ok for my son to study in so that was good as was breakfast. Being an accord member and i had looked forward to a trendy nice stay in a nice room as i knew we were going to be in it for a fair amount od time on our two night stay. I feel that the room rate was far too high and the quality very poor and not clean and dust sat on most ledges, which was very disappointing! I did mention the uncleanliness to the reception staff the firsy day - so you can verify this. I stayed in a oremier in in norwich recently for a night it was immaculate ans only cost £50 so feel your charge was way to high for a rusting bath, stained carpet, a wardrobe door trim hanging off and not clean enough. A shame as the modern dining area and lounge was nice. A let down to be honest and i am not sure i would use novatel again.. Look forward to hearing from you re this. Thank you. Mrs h.

Good location. Good service however, the toilet in our room hadn’t been cleaned!

We stayed overnight whilst attending a show at the Barbican. We used the parking facilities too which was really useful. The staff were all very friendly and helpful and pre booked swimming and breakfast slots for us for the following day. Residents were a mix of families and couples, so pleasant. The bar was fine and relaxing and there is a terrace by the river to enjoy too. The room was fine for our needs and quiet. Breakfast was good and well managed. What is nice is that the hotel is by the river and there is a lovely river walk directly into the centre of York (15mins). The parking was especially generous too as we were able to leave the car in the secured car park after we had checked out so we could walk into York and pick it up later when we were ready to leave. This is a good hotel that we would definitely stay at again.

Comfortable room, down side no hand basin in the toilet

Stayed for one night, excellent location. Big, clean rooms. Friendly staff

Fantastic night away, highly attentive staff, a nice location and great rooms

Check in was slow & un welcoming. Room basic & tired. Very stained carpet. Pool tiles filthy. Breakfast food & staff superb. Bar drinks, ambiance & staff excellent. Car parking & location great.

An absolutely lovely stay. Room was nice, surrounding lovely. Helpful courteous, friendly staff who went out of their way to ensure our stay and our room service food was great. Breakfast service - normally miserable at most hotels due to the staff being half asleep couldn’t be different here. Attentive staff 24/7 right down to the night Porter. Only feedback is the eggs at breakfast - both mornings all over cooked so would be nice to get runny eggs - maybe if we had requested them? Also the lack of availability of skimmed or even semi skimmed milk at the coffee shop so that was a downer but overall a lovely hotel, fantastic staff and a comfortable bed. Hotel located with parking and a ten minute walk to the major centre of York so really close by and convenient for a city centre break. Couldn’t recommend highly enough. Oh and for smokers there is a patio with seating where you can go outside and have drinks and enjoy a cigarette in peace so they have thought of almost everything. Thank you again guys. You’re a wonderful set of people. Dan and Craig.

Friendly staff, lovely chocolates and card for our anniversary. Super close to Barbican and a short walk to the centre - which can be along the scenic riverside path. Just expensive, both room, restaurant and breakfast. Couldn’t visit often.

Rooms not as clean as they used to be staff brilliant breakfast not very warm car parking expensive this is the third time we have been to this hotel but was disappointed this last stay there the first room we were offered had dirty carpets and the sofa was very grubby we did get upgraded to another room which was fine we did have a evening meal in the hotel which was very poor and expensive

3night stay at novotel with friends. staff were amazing especially Magdalena who went above and beyond to help us. on saying that I cannot fault any of the staff, they were all wonderful. The only thing let the hotel down slightly was housekeeping in the rooms. I gave average for sleep but that was my problem not hotels.

Loved staying at this hotel. The staff were amazing. Special thank you to Ivan (I think) who worked the night shift on sat 29th and was so lovely and helpful! The location is perfect and the rooms are great.