Novotel York Centre Hotel 4 stars

Excellent attention to safety and comfort from all staff, an enjoyable stay in these uncertain times and restrictions.

First time stay at the York Novotel and first time travelling for over a year. The hotel was great. Check in was easy (well apart from the usual 'I can't hear what you are saying through the mask' issue, which we laughed about). I got an upgrade to a better room and my usual drinks voucher. The safety protocols in place were very clear and there was plenty of sanitisation points. The room itself was spotless. I had great nights sleep. I got my automated check out e-mail which was great as I had a very early start. All in all a very pleasant and safe experience. I can't wait for my next trip.

Very good experience, friendly and helpful staff

Very helpful staff, with great location near the historic city of York. Amazing view towards the lake and the terrace is breath taking.

The staff (reception, bar, all) were extremely accommodating and helpful. Would definitely stay again.

Room was pleasant enough but air conditioning was noisy all night

Staff were great... the service was great...could have done with a much bigger room but it was all fine...been before many times and will come back again! Thank you!

Great welcome upon arrival from reception. Also all staff - reception, bar and restaurant - were extremely welcoming and friendly. I will certainly be returning

Stayed twice and twice had problems with either receiving the correct Invoice or or receiving the Invoice at all. Excellent hotel, excellent location, excellent food and kitchen staff.

On the whole experience was good. Staff were friendly and helpful. A minor point was the the room was set out for 2 people despite the booking for 3. i.e. no bedding, glasses or towels for 3rd person.

This trip was a single night away from our 4 SEN children. The sum total of the visit left me feeling more relaxed but there were a few things that could have been improved upon. 1) the beds used to be comfort central, now it was like sleeping on a rock. 2) when you choose deluxe executive, you expect a certain level of quality and, whilst I understand the covid restrictions, I felt the "extra" was missing. 3) breakfast and dinner need improvement. For the cost, they are not worth the value, again, I'm sure covid has a lot to answer for but I can see where a little more care could have made for an exceptional experience. I will be staying again because I happen to find Novotel York one of the best, most accommodating, friendly, clean, and relaxing places to stay. On this occasion, reception staff were brilliant and friendly and made the stay much nicer than it could have been.

Everything with the room and service was spot on, the only flaw as I would have is that we stayed in the junior suite which was a great room, however, there was no actual dressing table with a mirror in front of it, we had to use a bedside table with a mirror near it.the only other issue may it be a small one was as we was with children the tv did not even have cbeebies or a children’s based channel to watch on both the huge tv’s. otherwise all was well.

I stayed at Novotel York Centre for 3 nights immediately before the November lockdown. I couldn't have wished for a more pleasant stay. The hotel is conveniently located, being only a short drive into York from the surrounding road network (with its own open air and spacious car park) and a 10 minute walk from the old city centre. The staff were remarkably friendly and helpful throughout my stay. Particular mention should go to the young lady on check in and the young lady serving breakfasts. The room was extremely comfortable and the bathroom very well appointed. Both were faultlessly clean. Food was delicious and generous helpings too. It's quiet there at night, so you get a good night's sleep. Excellent wi-fi as well.

All we needed was a worry-free break, and that is exactly what we got. With a one year-old on our hands we have been looking for a night away for a while. The Novotel team made us feel welcome and safe during the whole stay! Easy direct booking, very welcome check-in, and at check-out you just need to leave the keys in a box. Must say that we actually enjoyed some of the new safety measures in place. We had the pool just for the three of us (I think only two rooms are allowed at the same time). Communication with reception or the restaurant is made through WhatsApp! I hope they keep this, it was so easy!!! Dinner in the restaurant was lovely. I would recommend the mushroom soup and the lovely desserts. We stayed in a Junior Suite. These rooms are both romantic and family friendly! Also, you have a TV on the bed side and another in the living room side :) Bathroom is huge, with both shower and bath, and lots of mirrors. Can’t wait to go back.

Lovely room size and decor but cheap quilt and shabby towels let it down shower is a good foot of the ground and was difficult to get out when wet pool a nice touch but needs a good clean , tide marks all around staff friendly and welcoming