Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 4,030 reviews

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Novotel York Centre - Image 1
Novotel York Centre - Image 2
Novotel York Centre - Image 3
Novotel York Centre - Image 4
Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre-book 30 minute slot

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 queen size bed and a sofa

Photo out of - Superior room with 1 queen size bed and a sofa

Choose comfort and space. A spacious room with a Queensize bed (160x200cm), en-suite bath or shower, sofa bed, flexible work area, 55'' LCD TV, free WiFi, hairdryer and tea/coffee facilities. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Enjoy comfort in our family room with Queensize bed (160x200cm) & convertible sofa (to 2 single sofa-beds 70x190cm); en-suite bath or shower, complimentary WiFi, 55'' LCD TV, hairdryer, iron, safe and tea/coffee. 2 adults/2 children or 3 adults/1 child

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
See availabilities

Spacious room with two single beds (80cmx200cm) and a sofa, en-suite bath or shower, free WiFi, 55'' LCD TV, hairdryer, iron, laptop safe and tea/coffee facilities. Up to 3 people. If you need an accessible room please request this on booking comments

Max. number of persons
3

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Enjoy all of our Superior room features, plus a Nespresso coffee machine, extra bathroom amenities and bathrobe & slippers. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Our deluxe rooms give you enhanced comfort and include Queensize bed (160x200cm), 55 flat-screen TV, free WiFi, mini-fridge, Nespresso coffee machine, ironing facilities, bathrobe, toiletries and slippers.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Enjoy a renovated spacious and beautifully designed Junior suite. It offers unparalleled facilities: Queensize bed (160x200cm), laptop safe, mini-fridge, hairdryer, Nespresso Coffee Machine, 2 x 55 inch TV, desk and ensuite bathroom.

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 146 rooms
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • 146 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Play area

Sports and leisure

Bike rack facilities

  • On site

Boat excursions

  • Nearby

Boat excursions

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7

  • Parking pricing: 18.5 GBP 18.5 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT

Photo out of - RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
Arvind Kasireddy
Capacity
130
Accessibility
Accessible service
YO10 4FD York, United Kingdom
Telephone +44 1904 611660
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,030 reviews

Customer review rating 4.5/5

Joanne C. Families - Confirmed reviews ALL

Dear Joanne, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyed the breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Jessica G. Solo - Confirmed reviews ALL

Dear Jessica, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel well located and that our staff made a positive impression. We look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 2.0/5

Antony M. Families - Confirmed reviews ALL

Dear Antony, Thank you for your review. We are very sorry to hear about your experience. The car park charge was an error which was rectified on your departure day. You have been sent a refund report for this. We will review the maintenance issues you have mentioned and have these resolved. Thank you for bringing them to our attention. Our standard is to have instant coffee in our superior rooms, however you can benefit from an espresso machine if you book an executive, deluxe or junior suite room. Once again I am very sorry that your stay was not to the standard you expected. Kind regards, Kai

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

Dear Mark, Thank you for your positive feedback regarding your recent stay at Novotel York Centre. We are delighted to hear that you found our location convenient and the bed comfortable, contributing to your enjoyable experience during the festive shopping season. Best regards, Alex Novotel York Centre

Customer review rating 3.5/5

Michele D. M. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are delighted to hear that you had a lovely stay, but we are truly sorry for the inconvenience and distress caused by the toilet overflowing, particularly so late at night and again as you were preparing to leave. Please accept our sincere apologies for the maintenance issues you experienced. This is certainly not the standard of service we aim to provide, and we appreciate your patience and understanding while our team was alerted to the problem. Your comments have been shared with our maintenance and housekeeping teams so that we can look into this and help prevent similar issues from happening again. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back for a much smoother and more enjoyable stay in the future. Kind regards Peter

Dear Joanne, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and enjoyed the breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Jessica G. Solo - Confirmed reviews ALL

Lovely hotel, staff very nice and helpful. Nice and close to the centre.

Dear Jessica, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel well located and that our staff made a positive impression. We look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 2.0/5

Antony M. Families - Confirmed reviews ALL

Where to begin? At check in we were charged for parking despite not having a car. The agent simply assumed that we had driven, without asking. We are still waiting for a refund. Then our room had several faults. The washbasin leaked, soaking anything (in our case medication) left on the shelf below. The shower also leaked, making for a dangerously wet floor when exiting from the shower (involving an unusually high step). Attempts had apparently been made to fix the leaks (lots of clumsy silicone) but to no avail. One bedside light didn’t work. The desk light didn’t work. Most of these problems were reported on the first evening but all remained unresolved two days later. We were also surprised by the absence of a proper coffee machine (instant coffee in a room described as ‘superior’, really?). All round this is not the standard you expect in a Novotel.

Dear Antony, Thank you for your review. We are very sorry to hear about your experience. The car park charge was an error which was rectified on your departure day. You have been sent a refund report for this. We will review the maintenance issues you have mentioned and have these resolved. Thank you for bringing them to our attention. Our standard is to have instant coffee in our superior rooms, however you can benefit from an espresso machine if you book an executive, deluxe or junior suite room. Once again I am very sorry that your stay was not to the standard you expected. Kind regards, Kai

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

Xmas shopping

Dear Mark, Thank you for your positive feedback regarding your recent stay at Novotel York Centre. We are delighted to hear that you found our location convenient and the bed comfortable, contributing to your enjoyable experience during the festive shopping season. Best regards, Alex Novotel York Centre

Customer review rating 3.5/5

Michele D. M. Couples - Confirmed reviews ALL

Lovely stay , unfortunately our toilet on our last night over flowed on the floor approximately 2am, we cleaned it up, as we were getting ready to vacate the room , We heard water running again, as the toilet had overfilled again, managed to locate a member of the room change over team on our floor, so she spoke to another member of staff to attend

Thank you for taking the time to share your feedback. We are delighted to hear that you had a lovely stay, but we are truly sorry for the inconvenience and distress caused by the toilet overflowing, particularly so late at night and again as you were preparing to leave. Please accept our sincere apologies for the maintenance issues you experienced. This is certainly not the standard of service we aim to provide, and we appreciate your patience and understanding while our team was alerted to the problem. Your comments have been shared with our maintenance and housekeeping teams so that we can look into this and help prevent similar issues from happening again. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back for a much smoother and more enjoyable stay in the future. Kind regards Peter

Customer review rating 1.5/5

Mark M. Couples - Confirmed reviews ALL

A long 20 minute wait at reception to check in. We asked for a double bed in the room but it was not a double bed. Rather it was two single beds pushed together. This is not comfortable for a couple that likes to sleep close together. Pool was already fully booked for 9 am swim the following day when we arrived.

Dear Mark, Thank you for taking the time to share your feedback. We’re sorry you had to wait 20 minutes to check in and that the bed didn’t provide the comfort you expected. Some of our rooms have zip-and-link beds, a common hotel setup that allows two single beds to be used separately or zipped together to form a double. We understand that the join between the mattresses affected your comfort. We also understand your disappointment that the 9 am swim session was already fully booked when you arrived. We recommend booking pool sessions in advance, as noted on our website, to give guests the best chance of securing their preferred time. We appreciate you sharing your experience and hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, Nadiia

Customer review rating 1.0/5

Chris M. Business - Confirmed reviews ALL

Toilet came close to overflowing Sink smelt like stagnant water. Toilet was backing up randomly throughout the night

Dear Chris M., Thanks for your feedback regarding your recent stay. I regret to learn about the plumbing issues you encountered, i was there to un block it so dont quite know what was dummped down the system as we strive to make sure all systems works as it should. Thus so to deliver a comfortable experience for our guests. Your concerns will be noted as we continually assess our facilities. Best regards, Novotel York Centre

Customer review rating 2.0/5

Ramon D. Families - Confirmed reviews ALL

Worried

Thank you for your feedback. We sincerely apologise for the faulty piece of equipment and understand how worrying this must have been, particularly given your hearing difficulties. Your safety and reassurance are always our priority, and we appreciate you bringing this to our attention. We were pleased that we were able to come to an arrangement that addressed your concerns and ensured that you were safe and supported at all times. Kind regards Peter

Customer review rating 4.0/5

Charles T. Families - Confirmed reviews ALL

Good location. Room ok, carpets stained and some sockets did not work but everything else very acceptable. Staff helpful. Breakfast good.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel's location, facilities, breakfast and the helpful service provided by our team. We appreciate your comments regarding the condition of the carpets and the electrical sockets in your room. Please accept our apologies for these shortcomings. Your feedback is very valuable, and we will share it with our housekeeping and maintenance teams to ensure these matters are addressed. It was a pleasure to have you stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards Peter

Customer review rating 5.0/5

Liviu G. Business - Confirmed reviews ALL

Very comfortable place and nice to enjoy even are for business trip or holiday. Very good quality of services.

Dear Liviu, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our hotel comfortable and appreciated the quality of our services. We look forward to welcoming you back on your next visit. Kind regards, Alex Novotel York Centre

Customer review rating 5.0/5

Angela L. Families - Confirmed reviews ALL

Stayed two nights in a very comfortable room. Parking available at the hotel. Found the staff to be very helpful and friendly. Breakfast was wonderful.

Dear Angela, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found our location, comfort, and dining to your satisfaction. It is always rewarding to know our staff's efforts to provide a friendly experience are appreciated. Best regards, Alex Novotel York Centre

Customer review rating 2.5/5

Hayley H. Families - Confirmed reviews ALL

The hotel is very well situated in York for a great stay with plenty of parking which is so helpful. The reception and bar area are chaotic - rooms not available for hours after check in time and always long queues to check in or speak to reception. As a result the bar and lounge area is always busy and frequently dirty with plates and cups not removed. Room was nice and spacious for a family but again housekeeping not conducted til nearly 5pm which was awkward when we wanted to get ready for a night out

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, ample parking and spacious family room. However, we are very sorry about the extremely busy period during your check-in and the inconvenience this caused. We fully appreciate how frustrating it must have been to experience long queues, delays in room availability and a busy reception and bar area. We also sincerely apologise for the delays in housekeeping, particularly as this affected your plans to get ready for your evening out. Please be assured that we take your comments seriously, and your feedback will be shared with the relevant teams as we continually work to improve our service and guest experience. We do hope that, despite these issues, we may have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Kind regards Peter

Customer review rating 4.5/5

Joe C. Families - Confirmed reviews ALL

Everything you would expect rom a Novotel. Stopped as a family of 4 (x2 adults, x2 under 6) in family room which was clean, warm and plenty room. Positives: Great location for city centre, toys and pool table to keep kids entertained in reception, friendly staff, onsite parking, onsite pool, great breakfast selection. Negatives: Need more EV chargers as the x4 can quickly be taken up esp when meetings on. Had to move car later in evening. Wasn't aware pool slots needed booked in advance which was nearly a major issue for 2 children.

Dear Joe, Thank you for sharing your experience at Novotel York Centre. We are pleased to hear that your family found our location convenient and enjoyed the amenities we offer, including the clean and spacious family room, friendly staff, and breakfast selection. We appreciate your feedback regarding the availability of EV chargers. We understand how important this is for our guests, especially during busy periods. Additionally, we apologize for any confusion regarding the pool booking process. We strive to ensure all guests are informed about our policies and will take your comments into consideration for future improvements. Thank you once again for your valuable feedback. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Ewart C. Families - Confirmed reviews ALL

We had a fantastic vacation in York and the hotel is ideally located for families that wish to explore the city.

Dear C., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found our location ideal for family exploration in York. We hope to welcome you back for another fantastic vacation in the future. Best regards, Alex Novotel York Centre

Customer review rating 3.5/5

Alexander C. Families - Confirmed reviews ALL

All good with the exception of a slight delay on check in and very busy front desk.

Customer review rating 4.0/5

Martin I. Families - Confirmed reviews ALL

A well located hotel within easy walk of central York. Well maintained hotel with welcoming, friendly and attentive staff.

Customer review rating 2.0/5

Lisa P. Couples - Confirmed reviews ALL

We stayed in September & couldn’t fault our stay. But second visit stayed in room 123 & was very dissatisfied. There was a disgusting smell coming from all the drains in our bathroom which was directly next to the bed! It was sickening. The matress was lumpy & uncomfortable. The quilt had a large hole & tare. Please rectify. Informed reception & offered a free drink!!! Have to say breakfast fabulous, position of hotel perfect & bar staff brilliant! So will stay again but will insist on an upgraded room. We are Accor members by the way

Thank you for taking the time to share your feedback following your recent stay with us. I am really disappointed to hear of the issues you experienced during your second visit, particularly regarding the unpleasant smell from the bathroom drains and the condition of the bed linen. Please accept our sincere apologies, as this certainly does not reflect the standard of accommodation and service we strive to provide. I will personally look into these matters with the relevant team members to establish what went wrong and ensure the necessary action is taken to rectify these issues and prevent them from happening again. I am also sorry that the response you received from reception did not meet your expectations. On a positive note, I am delighted to hear that you enjoyed our breakfast, the hotel's location and the service provided by our bar team. We truly appreciate your continued support and loyalty as an Accor member, and it is encouraging to hear that you would consider staying with us again. We would very much welcome the opportunity to restore your confidence in us and provide you with the enjoyable experience you had during your first visit. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back for a much-improved stay. Kind regards, Peter

Customer review rating 5.0/5

Richard M. Families - Confirmed reviews ALL

A nice 1x night family stay.

Dear Richard, Thank you for your positive feedback regarding your recent family stay. We are pleased to hear that you found our hotel well-kept and enjoyable for your visit. Goodbye, Tashi, Novotel York Centre

Customer review rating 0.5/5

Mark M. Couples - Confirmed reviews ALL

Room had what appeared to be a door into the next room/suite, with the effect that that the occupants next door might as well have been in the room with us, and as they were night owls we were kept awake until the early hours. Added to that, the bathroom door was so flimsy that the slightest sound was audible in the bedroom (and the same for the aforementioned adjacent room's bathroom too). Very disappointed with this, as the hotel is expensive - by my standards - and I expected it to be great. There seemed little point in going to reception as the only solution would have been to decamp in the middle of the night.

Dear Mark, Thank you for sharing your feedback regarding your recent stay at Novotel York Centre. I am sorry to learn that you experienced disturbances from neighboring rooms which impacted your comfort during the night. We understand that noise can significantly affect the quality of a guest's experience, and I apologise for the inconvenience caused. Regarding the room's soundproofing, we continually assess our facilities to ensure they meet our guests' expectations. Your comments about the bathroom door and the noise between rooms will be noted for future improvements. We strive to provide a peaceful environment for all guests, and your insights are valuable in helping us enhance our services. I appreciate your understanding and hope you will consider staying with us again in the future. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Alan G. Families - Confirmed reviews ALL

We booked this hotel as it was close to York centre and had a pool for my son’s 13th birthday. When I arrived I had brought some decorations for the room which the staff had put up for us brilliantly. We had balloons, banners and cake. He was absolutely over the moon with the room when he walked in. Also, the breakfast was a particular highlight aswell. I was impressed with all of the items available but more so the fact that you had black pudding and crunchy nut cornflakes, most hotel don’t offer things like this. The room was clean, the beds were comfy and the facilities were all top notch. Very impressed and we will definitely stay again, thankyou Novotel!!

Other web-users rate our hotel

  • 2,338 reviews 9.3/10 Location
  • 3,257 reviews 6.7/10 Room
  • 3,054 reviews 8.8/10 Service
  • 34 reviews 5.7/10 WiFi
  • 1,666 reviews 6.2/10 Cleanliness
  • 1,374 reviews 8.9/10 Breakfast
  • 906 reviews 7.8/10 Pool
  • 708 reviews 4.8/10 Value

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