Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,091 reviews

Best price
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Novotel York Centre - Image 1
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Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £16.50 per night, Pet Friendly

  • Swimming pool & Sauna opens on 20th June 2024. Please pre- book to use

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,091 reviews

TripAdvisor Rating  4.0/5  3,751 reviews

Midweek break

TripAdvisor rating 3.0/5

Sunshine19608777855 TripAdvisor review

Novotel York has a lot going for it, particularly in terms of its public spaces. The bar and lounge areas are modern, well-maintained, and make for a nice place to relax after a day of exploring. The pool is another great feature—clean and a perfect way to unwind. Breakfast at the hotel is a highlight, with a wide selection of options from cooked dishes to continental items. The food was fresh and plentiful, setting us up well for the day. However, while the common areas are nice, the rooms are in need of an update. They feel a bit dated compared to the rest of the hotel, and some of the furnishings could use refreshing. The rooms were clean and comfortable enough, but they didn’t match the quality of the public areas. Another drawback was the bar prices. While the setting is pleasant, the drinks felt overpriced for what they were, which made us hesitate to spend much time there. Overall, Novotel York offers a comfortable stay with excellent facilities, but some updates to the rooms and more reasonable bar pricing would make it even better.

Briliant

Customer review rating 5.0/5

Kieran D. Business - Confirmed reviews ALL

Brilliant hotel. Great staff. Magdelena the receptionist is very helpful from the start.

Dear Kieran, Thank you so much for your kind words! We’re thrilled to hear you had a brilliant experience with us. Magdelena will be delighted to know she made such a positive impression. We can’t wait to welcome you back for another great stay! Kind regards Monika

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Had a one night stay, hotel staff very friendly. Shame you just can’t use cash.

Dear guest, thank you for your positive review. We appreciate your kind words about our friendly staff. Regarding the cash policy, we apologize for any inconvenience caused. We hope to welcome you back soon. Best regards, Rahul

Comfortable but basic amenities are not provided in standard rooms

Customer review rating 2.0/5

Lone T. 2. Business - Confirmed reviews ALL

Rooms are comfortable, however, conditioner and body lotion are not provided in the standard rooms. When I asked if I could have some from reception, I was met with a rather stern reply that these are only provided to the executive rooms and suites. As I have long thick hair, this meant I couldn't wash my hair. I was in York for business, so this was not ideal. The hot options for breakfast are limited to fried breakfast. It would be good if there were more options; hot bagels, porridge, omelette etc.

Dear Lone t. 2024, We appreciate your feedback regarding your recent stay at Novotel York Centre. We apologize for any inconvenience you experienced during your visit. Please note that our standard rooms are equipped with essential amenities, and we regret if this did not meet your expectations. Your comments regarding the breakfast options have been duly noted, and we will share them with our team for review. We strive to provide a comfortable stay for all our guests, and we regret if we fell short on this occasion. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Rahul

Well located but disappointing stay

Customer review rating 2.0/5

Sharon R. Friends - Confirmed reviews ALL

We booked the hotel as it was near to the Barbican and we were attending a concert. My friend is disabled so it was easy for us to walk there. We arrived at 6pm for a 7pm start. We were told our room was not ready due to a late check out. Check in was from 4.30pm so this should not have been a problem for us. Our room was eventually ready at 6.30pm. It was then not the room we booked and only had one bed. We then had to move rooms. This made us late to leave for the theatre which made the whole experience quite stressful.

Dear Sharon R., We are sorry to hear about the disappointing experience you had during your recent stay at Novotel York Centre. We sincerely apologize for the delay in providing you with the room you had booked, as well as the inconvenience of having to change rooms. Please be assured that we will address this matter with our team to prevent such occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We understand the importance of a smooth and stress-free stay, especially when attending events. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Thank you for sharing your concerns. Warm regards, Emma Novotel York Centre

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Other web-users rate our hotel

  • 2,005 reviews 9.3/10 Location
  • 2,779 reviews 7.1/10 Room
  • 2,416 reviews 8.9/10 Service
  • 45 reviews 7.1/10 WiFi
  • 1,367 reviews 6/10 Cleanliness
  • 1,056 reviews 8.9/10 Breakfast
  • 630 reviews 4.7/10 Value
  • 519 reviews 4.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.