Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,335 reviews

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Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre- book to use

  • ALL Loyalty Lounge available for Gold Members upwards. Contact us on h0949@accor.com to book

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,335 reviews

TripAdvisor Rating  3.8/5  3,879 reviews

Customer review rating 5.0/5

Rebecca W. Families - Confirmed reviews ALL

Stayed for my husbands 40th birthday and the staff were super helpful in keeping everything a surprise! Hotel was beautiful and facilities were brilliant! All staff were super helpful and everyone was very good with my two young boys who love to talk to everyone! Family friendly beautiful hotel

Dear Rebecca, Thank you for your kind words regarding your recent stay with us at Novotel York Centre. We are delighted to hear that our team made your husband's 40th birthday special and that our facilities catered well to your family. It is always rewarding to know that our staff's efforts to provide a family-friendly environment are appreciated. We hope to welcome you back in the future for more memorable experiences. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Carol L. Families - Confirmed reviews ALL

The staff are very helpful and the rooms clean and comfortable.

Dear Carol, Thank you for your positive feedback regarding our location, parking facilities, and the helpfulness of our staff. We are pleased to know that you found your room clean and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alex Novotel York Centre

Customer review rating 5.0/5

Rebecca T. Couples - Confirmed reviews ALL

Lovely night away. Perfect location with a quick walk to the city centre. Hotel reception and bar was lovely and staff were friendly. The rooms were great too. Clean, comfortable, spacious. They provided Birthday balloons for my partner which was great. There is also parking on site with a daily fee. Would recommend to anyone staying in York.

Thank you for your kind words regarding your recent stay at Novotel York Centre. We are delighted to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. It is wonderful to know that the birthday balloons added to your special occasion. We appreciate your recommendation and hope to welcome you back for another lovely stay in the future. Kind regards, Stash Novotel York Centre

Customer review rating 3.5/5

Alison A. Families - Confirmed reviews ALL

Great breakfast and downstairs foyer is modern and welcoming, with helpful staff. Location is very close to Clifford’s Tower an about 20 minute walk to the Minster. Parking on site or at Q Park very close by. But upstairs corridors felt very tired and although modern, the rooms were small and basic and our bathroom was not well maintained.

Thank you for taking the time to share your feedback. We’re really pleased to hear you enjoyed the breakfast, our welcoming foyer, and the service from our team, as well as our convenient location and parking options. We’re sorry to hear that the upstairs corridors and your room did not meet expectations. Your comments regarding the size, condition of the bathroom, and overall upkeep have been shared with our maintenance and management teams, as this is certainly not the standard we aim to provide. We’re continuously working on improvements, and feedback like yours is invaluable in helping us prioritise areas that need attention. We do hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay. Kind regards Peter

Customer review rating 4.5/5

Fiona C. Couples - Confirmed reviews ALL

Clean , welcoming , great location

Dear Fiona, Thank you for your kind words about your experience at Novotel York Centre. We are delighted to hear that you found our hotel clean, welcoming, and well-located. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Rowen Novotel York Centre

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Other web-users rate our hotel

  • 2,219 reviews 9.2/10 Location
  • 2,956 reviews 6.9/10 Room
  • 2,746 reviews 8.9/10 Service
  • 28 reviews 6/10 WiFi
  • 1,541 reviews 6.3/10 Cleanliness
  • 1,262 reviews 8.8/10 Breakfast
  • 779 reviews 7.6/10 Pool
  • 667 reviews 4.7/10 Value

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