Mercure Livingston Hotel

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Mercure Livingston Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 277 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • In-house restaurant serving international and British classics

  • Feel Good Health Club with gym, sauna and heated pool

  • Edinburgh Airport and two rail stations nearby

  • Complimentary on-site parking for all guests

Hotel location

Mercure Livingston Hotel

Almondview, Livingston
EH54 6QB EDINBURGH
United Kingdom

Telephone +44 1506 551950

Fax +44 161 388 0915

Contact email

  • Livingston:  South East and C

  • By plane

    EDINBURGH At 22.21km / 13.8 miles

  • By train

    LIVINGSTON SOUTH At 4.83km / 3 miles

GPS:55.88556, -3.505529

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE Non contractual photo

The Brasserie offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Three-quarters of our 120 rooms have views of the lawns and courtyard garden. Our interconnecting rooms are convenient for families. In privilege rooms you'll enjoy a Nespress o coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews for
Mercure Livingston Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  277 reviews

TripAdvisor Rating  3.5/5  773 reviews

Well located

Customer review rating 3.5/5

Paul Business - Confirmed reviews ALL

The staff at the hotel were great. The bar and dining area are well set out and pleasant to eat and drink in. However the rooms are date and could to with a complete overall.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Needs massive upgrading

Customer review rating 2.0/5

Cal Solo - Confirmed reviews ALL

Reception were really nice and very helpful especially the night staff. However the hotel lets itself down by the shocking rooms. Shower is outdated sinks rusting in places. Room furniture ripped and shabby, the bed uncomfortable likely an old mattress. Curtains old and needing cleaned. The room was freezing given the heating wasn’t working and for £99 that I paid it was simply absolutely shocking.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However I am pleased to hear that the Reception and Night staff made your stay a bit better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stepan Salata Front Office Manager

2 night stay

Customer review rating 3.5/5

Margaret Couples - Confirmed reviews ALL

Location was good for our purpose. Staff were friendly and helpful. The room itself was in need of an upgrade. There was only one chair for a 2 person stay, the floor from the bed to the bathroom was so creaky it was an embarrassment to walk on, I would not have wanted to be in the room below. The food on the new menu is excellent. Highly recommend the Thai Penang Vegetable Curry and the Slow Cooked Belly Pork.

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies regarding the bathroom floor, we have pointed the issue out to our Maintenance team and we are taking all possible corrective actions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Lovely hotel

Customer review rating 4.0/5

John N. Friends - Confirmed reviews ALL

From start to finish very courteous staff

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Location convenient

Customer review rating 4.0/5

Steve L. Business - Confirmed reviews ALL

Overall, felt cold everywhere in the hotel , including rest not very cosy, if you like that thing. Looks like it hasn't changed in 30 years since I last was there.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies regarding the décor. Please rest assured your comments are passed on to our General Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Smiles from the staff and feeling welcomed, enjoyed my stay :)

Customer review rating 5.0/5

Adam H. Business - Confirmed reviews ALL

Smiles when greeted at reception, for dinner, bar area and breakfast certainly helps! i enjoyed staying here, my only negative thing is the pillows were too hard. but the staff smiling and food made up for this happy customer, im sure if working in the area again ill stay again.

Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Good location

Customer review rating 3.5/5

Anne Couples - Confirmed reviews ALL

Friendly staff, good breakfast & comfy bed. Only fault was the strong smell of damp engulfing the entire room !

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our sincerest apologies for the uncomfortable smell in the bedroom. Please rest assured we are taking all appropriate actions to resolve the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

vERY ENJOYABLE BREAK.We had no problems at all

Customer review rating 5.0/5

Davidbcook Couples - Confirmed reviews ALL

We had no problems at all.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Cold

Customer review rating 2.0/5

Pauline L. Business - Confirmed reviews ALL

Asked for a cot in the room, Arrived at about 7.30 with the baby who was ready for bed but no cot in the room. Took about 45 mins to get the cot to us, By this time very cranky baby! I then left as the room was for my Boss, She ended up not getting a wink of sleep due to the hotel being freezing. She had her pajamas, a robe, the covers, and then another robe over the covers and was still shaking. Such a shame as its in the perfect location for her and other board members to stay when coming to the warehouse but will have to stick with a hotel in Edinburgh instead!

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stepan Salata Front Office Manager

Hotel in need of some TLC

Customer review rating 3.0/5

Sheba Business - Confirmed reviews ALL

Very friendly and helpful staff. Hotel decor is run down and would benefit from a refresh. Chairs in bar area with rips. Chair in my room was ripped. Food in restaurant was nice. Prompt, friendly service. Breakfast choice was excellent. Choice of hot breakfast freshly made and served at your table. Pastries, fruit, meats, juices and selection of tea and coffee. Bedrooms have plenty of space. Very large comfortable bed. Powerful shower with products available.

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However we are pleased to hear that our staff and breakfast standards made your stay overall enjoyable. If you were to visit the hotel again please don't hesitate to drop me an email and I will personally make sure you will be allocated one of our best bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stepan Salata Front Office Manager

Excellent location

Customer review rating 4.5/5

Steve W. Couples - Confirmed reviews ALL

Your staff were efficient whilst remaining friendly and helpful. The room was very good and also the restaurant food.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured your feedback will be passed on to the staff that was on duty during your stay and your comments will serve as a motivation to keep improving our customer service skills. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Friendly helpful staff

Customer review rating 4.5/5

Lesley Couples - Confirmed reviews ALL

The hotel is well located for Livingston Centre. The room was clean with a comfortable bed. The friendliness of staff was pleasing and the welcome on arrival by Stepan in reception made a good first impression. Would certainly stay again

Dear Lesley J., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jillian Leven

Lovely people, very tired premises.

Customer review rating 3.0/5

Medinet Business - Confirmed reviews ALL

The people were lovely, so friendly and welcoming. The hotel was lovely downstairs but the rooms were in need of work. The floor in my 2nd floor room creaked terribly, I felt sorry for the people in the room below. Very little hot water, I was boiling water in the kettle to make it warm enough for a bath.

Dear Angela W., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jillian Leven

Not very clean and needs updating

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Some of the staff were rude to some and not to others. Place needs updating and is not that clean. The outside looks filthy and run down.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincerest apologies on behalf of the staff of Mercure Livingston. If you would like to discuss the issue further please don't hesitate to contact me. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stepan Salata Front Office Manager

Good stay

Customer review rating 4.0/5

Cj Couples - Confirmed reviews ALL

Had a good stay although room 223 needs a make over. The floorboards at the door / bathroom were very squeaky Staff were excellent

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured your comment regarding the floorboards will be passed on to our maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Good Stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

On checking in we were disappointed to learn that the pool was closed for maintenance. With 2 teenage boys it was the reason we booked this hotel which we have stayed at on several occasions previously. It was difficult to get hot water in the shower in the morning. The food in the restaurant was lovely my only criticism is that my sons nachos had a piece of foil in them (from the crisp bag we think) we brought it to the waiters attention and he said they would let the kitchen know. My sons main course was a burger with cheese and bacon but came with no cheese or bacon again we had to mention it to our waiter. So although we enjoyed our stay there were a few details that could potentially put me off booking again which is a real shame.

Dear Fiona T., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please rest assured your feedback is being passed on to the Head Chef and our maintenance team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stepan Salata Front Office Manager

Tired but clean, great staff and lovely food

Customer review rating 4.5/5

Ian L. Business - Confirmed reviews ALL

Tired but clean, great staff and lovely food

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stepan Salata Front Office Manager

Visiting relatives

TripAdvisor rating 3.0/5

meccampbell TripAdvisor review

Needs updating rooms a bit shabby. Pool was closed, second time this has happened when visiting. Diss appointed unable to have a morning swim. There were no sanitary disposal bags in the bathroom but toiletries were handy.

Dear meccampbell, Thankyou for taking the time to leave a review after your recent stay at the Mercure Livingston. Unfortunately our pool is still closed at this time and all publications have been removed from the website. All comments are taken on board and discussed with the rest of the team so that we can improve to give guests the best experience we can offer. We hope that you will return in the future. Regards Jillian Leven

Very tired and poor hotel for the money

TripAdvisor rating 2.0/5

d10spence Business - TripAdvisor review

Very tired and poor hotel, charged £150 per night and the hotel should be a maximum of £65 per night. Rooms very tired and basic, chips out of bath, quality of even the toilet paper poor, no plug sockets near bed area for charging phones. No iron in the room or ironing board and to top it off I just wanted to make a bacon sandwich for breakfast and was provided with 2 rashers of bacon, asked for a third as I didn’t want any of the other offerings, and was told I could not have another rasher of bacon (beer in mind I paid £150 for this room corporate rate) and was shown a sign stating maximum or 2 items! I didn’t want any of the other items, very inflexible and not very good customer service.

Dear d10spence, Thankyou for taking the time to leave a review on your recent stay at the Mercure Livingston. We would happily have supplied you with an iron and ironing board but we do not keep these in the guest bedrooms, with regards to breakfast I agree that the staff on duty should have been a bit more flexible with your request. I am sorry that we did not meet your expectations on this occasion. Regards Jillian Leven

Very Dated but clean and friendly staff

TripAdvisor rating 3.0/5

Robert S Business - TripAdvisor review

A very dated hotel needs an update. Great to have a sit down breakfast but very small portions my college counted 8 beans in a small tub and I had to ask for 2 rounds of toast as they were going to give me 1. when I asked for a grilled tomato I got half of one. I think they need to think about what someone wants for breakfast.

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