Mercure Livingston Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 654 reviews

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Mercure Livingston Hotel - Image 1
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Mercure Livingston Hotel - Image 4
Almondview, Livingston, EH54 6QB EDINBURGH, United Kingdom

Description

Hotel extras

  • In-house restaurant serving international and British classics

  • Next to Livingston Designer Outlet (Scotland's largest designer outlet)

  • Edinburgh Airport and two rail stations nearby

  • Complimentary on-site parking for all guests

Our accommodation(s)

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Hotel location

Mercure Livingston Hotel

Almondview, Livingston
EH54 6QB EDINBURGH
United Kingdom

GPS:55.88556, -3.505529

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The Brasserie offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  654 reviews

Customer review rating 4.0/5

Marlene M. Families - Confirmed reviews ALL

Lovely breakfast and staff were very nice

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Livingston Hotel

Customer review rating 4.0/5

Vicki M. Families - Confirmed reviews ALL

Room was a bit outdated and floors was very noisy to walk on, but overall clean rooms and very comfy beds, breakfast was very good plenty of choice all staff was very friendly and welcoming

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Mercure Livingston Hotel

Customer review rating 1.5/5

Claire W. Couples - Confirmed reviews ALL

After several attempts to gain access to our room we were then changed into another room. Out dated furniture, bad drain smell, and out dated decor. The bed itself was comfy and the room was clean, Staff were lovely, however the hotel in general is just outdated and in need of refurb.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Livingston Hotel

Customer review rating 3.0/5

Shannon-ann F. Solo - Confirmed reviews ALL

I didn't have much interaction with the staff, aside from check-in and check-out, but the staff I did speak to were lovely. As for the room, the drawers were slightly falling into each other - if I pulled out the bottom drawer, I had to pick up the top drawer to get the bottom back in. This was a slight inconvenience; I just chose not to use them, but it could be a problem if someone is staying longer and needs them. The rooms were quite loud - I could hear anytime someone walked past my door, and at multiple times it felt like they were coming into my room, and the lock felt quite weak, so I ended up placing a chair in front of the door for extra safety. As a woman travelling alone, this was an uneasy experience. Alongside this, I was woken up at 7 am by what sounded like drilling nearby for about 5 minutes before it stopped. I am unsure if this was staff or another room, but it was not appreciated. Finally, the room had no phone for contact reception should there be an issue. I feel that having phones in all rooms, or at least a phone number on the paper describing the hotel, would be helpful in ensuring communication between staff and guests.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Livingston Hotel

Customer review rating 2.5/5

Sarah C. Business - Confirmed reviews ALL

Started here as a last minute trip and it says there was a gym and pool. I was advised that they have not been open since Covid. The service was good but the room was quite tired.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Livingston Hotel

Other web-users rate our hotel

  • 533 reviews 9.3/10 Location
  • 985 reviews 6.4/10 Room
  • 1,276 reviews 9.2/10 Service
  • 81 reviews 1.5/10 WiFi
  • 453 reviews 7.4/10 Cleanliness
  • 374 reviews 7.8/10 Breakfast
  • 374 reviews 3.4/10 Vibe
  • 297 reviews 3/10 Amenities

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