Mercure Livingston Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 548 reviews

Mercure Livingston Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • In-house restaurant serving international and British classics

  • Next to Livingston Designer Outlet (Scotland's largest designer outlet)

  • Edinburgh Airport and two rail stations nearby

  • Complimentary on-site parking for all guests

Our accommodation(s)

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Hotel location

Mercure Livingston Hotel

Almondview, Livingston
EH54 6QB EDINBURGH
United Kingdom

GPS:55.88556, -3.505529

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The Brasserie offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  548 reviews

TripAdvisor Rating  3.5/5  889 reviews

Nice people

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Friendly and professional at reception. Comfortable room and great breakfast!

Dear Andrew R., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jillian Leven Mercure Livingston

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Pleasant stay in your hotel. Dietary needs were met, very much enjoyable

Dear Dale C., We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jillian Leven Mercure Livingston

Mercure? really?

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Unfortunately, this is not to the standard of hotels which I have previously stayed in with the chain. This is a very run down, dated hotel. I was most annoyed to be served what seemed to be a frozen pizza and 10 oven chips when the menu stated fresh dough Pizza and hand cut chunky chips and it wasn't cheap... No TV channels on the TV, borrowed an Iron which was broken, bathroom fan was catching and making very loud noise when lights on. What I will say, is that there was a very friendly member of staff on reception called Rebecca who was very kind and helpful. I have requested that our company removed this hotel from the preferred list after discussing with other colleagues who have also stayed here prior.

Dear Edward William George W., Thank you for taking the time to tell us about your experience at the Mercure Livingston Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jillian Leven Mercure Livingston

Awesome hotel. Biswajit is Better

TripAdvisor rating 5.0/5

Wander57940979630 TripAdvisor review

Experience is very nice. awesome support by Biswajit. He is supportive and excellent in managing guest & people. I am vegetarian so I am glad that i got plenty options vegetarian items. Other items also as per my colleague opinion. Overall experience is good

Dear Wander57940979630, Thankyou for your wonderful feedback, the team will be delighted to learn that you had an enjoyable stay. Regards Jillian Leven Mercure Livingston

Very tired and in desperate need of renovation.

Customer review rating 2.0/5

Keith Business - Confirmed reviews ALL

Very tired and in need of renovation, short staffed, no room service available, food was very poor, no outside areas, generally pretty scruffy, will never stay there again.

Good Afternoon Keith, We very much appreciate your comments regarding your stay at the Mercure Livingston Hotel and we are sorry you did not have the experience that we would expect. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve for us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Kind Regards Sharon Mercure Livingston

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Other web-users rate our hotel

  • 293 reviews 9.4/10 Location
  • 655 reviews 6.6/10 Room
  • 710 reviews 8.7/10 Service
  • 34 reviews 3.2/10 WiFi
  • 288 reviews 5.3/10 Food
  • 272 reviews 8/10 Comfort
  • 266 reviews 7.6/10 Cleanliness
  • 252 reviews 3.7/10 Vibe

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