Novotel London Excel Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 9,507 reviews

ALLSAFE approved hotel

Novotel London Excel
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+ 15 Services

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA london
united kingdom

Fax: (+44)207/5409710

Check-in from 15h00

Check out up to 12h00

  • BUS 1:  147 CUSTOM H. EXCEL

  • BUS 2:  325 CUSTOM H. EXCEL

  • BUS 3:  241 CUSTOM H. EXCEL

  • BY SUBWAY:  DLR Royal Victoria

  • METR:  DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS:51.507933906, 0.0232424366

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 70

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,507 reviews

TripAdvisor Rating 4.0/5

2,884 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 4.5/5

Mark J. Families - 11/01/2022 Confirmed reviews ALL

We had a really enjoyable stay and were made welcome from the moment we arrived and until we departed. The whole team from reception, to the bar and housekeeping were helpful and more importantly pleasant to their guests during a difficult time for the Hospitality industry. I would not hesitate to stay at the Novotel Excel again. Good to see levels of service are getting back to pre- covid standards .

Well located

Customer review rating 3.5/5

Charlie Families - 10/01/2022 Confirmed reviews ALL

Hotel was lovely, rooms were small and a bit grubby… the shower and sink had mould around them and inside the sink was worn and scratched. Room was clean apart from that and our bed was made and clean towels for the 2nd night. Breakfast was really good and staff were very helpful and friendly

Thank you so much for choosing to stay with us and glad to hear you enjoyed Novotel's facilities. However, I am saddened to read the cleanliness of your bathroom was not up to the standard we strive to provide. Please rest assured I have shared this feedback with relevant departments in order to prevent the issue from re-occurring in the future. Many thanks again and we hope to have you back around soon. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Very clean, good location, friendly staff and buffet breakfast was extremely perfect

Customer review rating 5.0/5

H.m Families - 10/01/2022 Confirmed reviews ALL

The room was very clean and comfortable. The staff from reception to the breakfast staff very kind and helpful. The breakfast was very organised and lots of options to choose from . The location off course was very good as well.

Good stay

Customer review rating 4.0/5

Joanne Families - 10/01/2022 Confirmed reviews ALL

Friendly check in staff, clean and spacious attractive suite, comfortable bed, wonderful choice at breakfast and nice quality food, helpful staff at breakfast regarding allergens, within walking distance of dlr and emirates air line and on ExCeL’s doorstep.

Front staff lady at night was very good and helpful

Customer review rating 5.0/5

Anonymous Friends - 08/01/2022 Confirmed reviews ALL

Good

Fab overnight stay..

Customer review rating 5.0/5

Lee T. Families - 05/01/2022 Confirmed reviews ALL

My son and I have stayed at his ‘favourite’ hotel about 10 times now. As usual, everything was very good. From the friendly staff to the breakfast. Will be back again.

Comfortable, clean, and Excellent customer service

Customer review rating 4.0/5

James Families - 04/01/2022 Confirmed reviews ALL

All the amenities were great except for the parking as it wasnt free for the guest which it should be in most cases. All the frontline staff were great especially the front desk staff whom i honestly forgot his name, he's new to the hotel,he's from Vietnam i think. He has help us on a few occasions whilst there.

Customer review rating 4.0/5

Anonymous Couples - 02/01/2022 Confirmed reviews ALL

Lovely as per. Have stayed here multiple times now. Had booked a suite room again but unfortunately wasnt as nice as the one we had first time round although the bathroom was beautiful the room wasnt as big (925). Also spent the whole time we was there forgetting the shower door opened inwards very strange and hard to get in and out the shower, morning of departure forgot again that it opens inwards ending up slipping and took off my big toenail on bottom of shower door. Very painful!

Indifferent experience

Customer review rating 2.0/5

Shah Families - 01/01/2022 Confirmed reviews ALL

Good: Location Staff, friendly and sorted numerous issues during stay. Bad: No trolley on arrival for luggage, despite hotel being quiet. Food & bar closed early despite being told otherwise. Average breakfast. Problem with booking. Room didn't warm up, despite asking maintenance to sort. They never did.

Thanks for your time to review us. I am glad you enjoyed the views and location worked for you but saddened to read you faced a few issues during your stay. Please rest assured all feedback is taken seriously and i will personally investigate the concerning thoughts you've share in order to rectify and prevent from happening in the future. Thank you again and we hope you give us another try. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Very nice staff

Customer review rating 5.0/5

Rr Families - 31/12/2021 Confirmed reviews ALL

Reception received us professionally and well informed. Housekeeping are very attentive on what we needed in the room. Thanks for your hard work.

Very nice clean hotel with good links to the city

Customer review rating 5.0/5

Jamie Families - 31/12/2021 Confirmed reviews ALL

Used this hotel to commute for leisure into the city. Although a little way out using the DLR, it was still only 30mins into the centre on the tube. The custom house station is pretty much directly outside the hotel. The hotel itself was very sharp and clean, with a really enjoyable buffet breakfast in the morning. Would definitely use to stay in the city again.

Good stay

Customer review rating 5.0/5

P. Families - 30/12/2021 Confirmed reviews ALL

Stayed for my daughter’s birthday the staff was friendly and really helpful with whatever information you required, thanks to everyone for the welcome treats in our room.

Pleasant Stay

Customer review rating 4.0/5

Dave B. Families - 28/12/2021 Confirmed reviews ALL

A single night with family. Well located for the Excel and fairly easy to get to on public transport. Clean room and friendly staff.

Great location!

Customer review rating 4.0/5

Ross Families - 28/12/2021 Confirmed reviews ALL

The location was great for the International Horse show and the room was very comfortable. The bar staff found the number of customers difficult to deal with and there appeared to be a lack of training in terms of drinks preparation and the system to bill the customers.

Outstanding service

Customer review rating 5.0/5

Juliet Couples - 27/12/2021 Confirmed reviews ALL

Excellent service and staff are extremely polite and helpful. Thank you

Good stay/break

Customer review rating 4.5/5

Guest Families - 24/12/2021 Confirmed reviews ALL

We enjoyed the break. The breakfast was a little slow to be topped up, we had to wait for a number of items to be replenished and whilst waiting the other items would get cold. One of the coffee machines was not working either.

Customer review rating 4.0/5

John H. Families - 23/12/2021 Confirmed reviews ALL

Great location for Excel. Good room and cleaning staff were excellent. Breakfast was chaotic with very little space or choice .. although the people running it were working hard and very pleasant, there needed to be more of them and more food .. very little / no bread, large plates, milk etc. Car park was full so should be able to pre-book that.

Excellent location for excel exhibition centre

Customer review rating 4.5/5

Rachael W. Friends - 22/12/2021 Confirmed reviews ALL

Check in rather confusing with only the Ibis desk signposted and not Novotel. However the receptionist was very informative and welcoming, excellent room, breakfast very good, although I doubt if you could say it was ‘covid safe’ with everyone sharing serving utensils and no social distancing, especially when a state of emergency had just been declared. I would not recommend reception ordering a taxi as we paid double the fare to return to kings cross than we had with a black cab! Under normal circumstances we would have travelled by tube and DLR, however, one of my party was very nervous about travelling on public transport in the current circumstances, so taxi was the the only solution. A very bittersweet end to what had been an excellent stay.

Not impressed

TripAdvisor rating 1.0/5

anonymous7171626273 Business - 30/11/2021 TripAdvisor review

Bed sheets were dirty Very loud noise all night from the bathroom Leaking tap Dirty room No one came to clean the room Recwption staff was very moody . Doesn’t smile . (Not the one who checked us in- b)

Hi anonymous7171626273, Thanks for your comments, sorry to read your stay was not as satisfactory as we would expect all our guests to have. I have investigated this matter and can assure you that we have now found out what this issue was caused by and will not allow this to re-occur in the future, I apologies for the discomfort caused. Please do not hesitate to contact me on aurelija.revuckaite@accor.com if you wish to discuss the matter further. Thanks again, Aurelija Revuckaite Guest Experience Manager

Excellent

TripAdvisor rating 5.0/5

mariOla1411 19/11/2021 TripAdvisor review

Amazing stay, nice, comfortable room. Delicious breakfast.Very friendly and professional service, especially Eliza and Laura makes us feel very welcome. Definitely we’ll be back there and recommend it to everyone.

Hey mariOla1411, So nice of you to write to us. We are glad you enjoyed it all with us and hope to see you back very soon. Warm regards, Aurelija Revuckaite Guest Experience Manager

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