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Novotel London Excel Hotel 4 stars

Customer review rating 4.4/5 9,295 reviews

ALLSAFE approved hotel

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Room 1

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Novotel London Excel
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+ 10 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located opposite the ExCel Exhibition Centre

  • 3-minute walk from Royal Victoria station

  • Relaxing meals in a stylish setting

  • Meeting areas for all your conference needs Free internet access in all guest rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA london
united kingdom

Tel: +442076600677

Fax: (+44)207/5409710

Check-in from 14h00

Check out up to 12h00

  • BUS 1 :  147 CUSTOM H. EXCEL

  • BUS 2 :  325 CUSTOM H. EXCEL

  • BUS 3 :  241 CUSTOM H. EXCEL

  • BY SUBWAY :  DLR Royal Victoria

  • METR :  DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS :51.507973, 0.024658

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

UPPER DECK RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 70

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,295 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,838 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfect for family

Customer review rating 5.0/5

Taeko Families - 25/07/2021 Confirmed reviews ALL

Hotel is super clean, staff are very friendly and caring. Breakfast is amazing!

Customer review rating 5.0/5

Matt C. Business - 22/07/2021 Confirmed reviews ALL

Staff were extremely welcoming and courteous

Good Stay

Customer review rating 5.0/5

Hazel Couples - 22/07/2021 Confirmed reviews ALL

Very well located hotel, modern & clean. All the staff we spoke to were extremely helpful and polite. Would recommend staying at this hotel.

Fab stay!

Customer review rating 5.0/5

S S. Couples - 21/07/2021 Confirmed reviews ALL

Fantastic staff who made us feel very welcome and couldn’t do enough for us. Stayed at hundreds of hotels over the years and never experienced such great customer experience as we did here. Well done! We will be back

Amazing stay with a prompt staff

Customer review rating 5.0/5

Rhita Families - 21/07/2021 Confirmed reviews ALL

It was our thanksgiving as we had our wedding last year in lock down. We stayed here with our kids. The room was bigger than expected & had all provisions. The staff were quick to answer any questions & help. We easily extended our stay & now look forward to coming back for our honeymoon

Excellent service, great stay

Customer review rating 5.0/5

Sharon, D. Families - 19/07/2021 Confirmed reviews ALL

We were lucky enough to stay just after re-opening so the hotel was quiet, however the staff, catering and rooms were excellent. All the staff were attentive and keen to please, even the hotel manager checked in to make sure all was well. We had a family suite which was perfect and had everything we needed for our 3 day family trip to London. Well done everyone, I hope all continues to go in the right direction for you.

That was perfect!

Customer review rating 5.0/5

Carmen S. Couples - 23/03/2020 Confirmed reviews ALL

Staff were the most amazing caring ever, went far and beyond with helping putting together the most beautiful surprise to my husband and upgraded me for the nicest room.

Dear Carmen S., Thank you so much for your positive review surrounding your stay at Novotel London Excel! We are so glad to hear that you enjoyed your upgrade and thank you so much for your kind comments about our team, it made our day. Mr. 5’7 blue eyes short hair Paul and Mrs 5’5 long braided hair blue eyes Sarah would like to thank you as well for your very kind shout out. Thank you again for your positive feedback and we hope to see you again one day. Have a nice day! Kind regards, Jordan Henville Front office team member

Fantastic hotel

Customer review rating 5.0/5

Luke T. Business - 21/03/2020 Confirmed reviews ALL

Everything from the hotel itself to the staff, location, food, service, the rooms. All excellent. Can’t fault this place at all.

Dear Luke & Jade T., Thank you very much for your kind review and rating us 10 out of 10! We are looking forward to see you next time :) Kind Regards, Yulduz Simaitine FO Team Leader

Amazing Staff

Customer review rating 5.0/5

Echelle Solo - 21/03/2020 Confirmed reviews ALL

I stayed for three nights after returning from Germany enroute to Canada. The staff could not be more helpful.

Dear Echelle Anne M., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Good Stay

Customer review rating 5.0/5

T. Families - 20/03/2020 Confirmed reviews ALL

Our stay at the Novotel London Excel was great, the staff were great and nothing was to much trouble. The room was clean and very informative at the check-in desk.

Dear Ashton T., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Ideal location

Customer review rating 4.5/5

Wayne Business - 20/03/2020 Confirmed reviews ALL

Ideal location with good access to the DLR

Dear Wayne B., Hope you are very well and safe! Thank you very much for your kind review! We are looking forward to see you next time :) Kind Regards, Yulduz Simaitine FO Team Leader

Working visit

Customer review rating 5.0/5

Philip W. Business - 20/03/2020 Confirmed reviews ALL

Fantastic

Dear Philip W., Thank you so much for your great review of Novotel London Excel! We are glad to hear that you had a lovely time during your working visit and thank you again for your kind comments about our team. We hope to see you again one day! Thank you for your loyalty. Kind regards, Jordan Henville Front office team member

Amazing

Customer review rating 5.0/5

Daisie-leigh Couples - 20/03/2020 Confirmed reviews ALL

Lovely place to stay, very welcoming staff that are always happy to help. Great facilities to use and over all amazing.

Dear Daisie-Leigh C., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

freindly personnel, nice room

Customer review rating 5.0/5

Norman G. Business - 18/03/2020 Confirmed reviews ALL

Check in and out efficient, breakfast good quality, good ambience in hotel.

Dear Normanmr G., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Lovely stay

Customer review rating 4.5/5

Rachel Friends - 18/03/2020 Confirmed reviews ALL

The hotel was very quiet given the Covid-19 situation but the staff were perfectly helpful and on hand. The hotel is an oasis of calm in the madness of London. Smells lovely too!

Dear Rachel C., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. P.S - the lovely smell is from Scent Air called Golden Bamboo in case you wanted it for your home! Sincerely, Sahara Mitchell Guest Relations Agent

Really good stay

Customer review rating 4.5/5

Elaine W. Business - 16/03/2020 Confirmed reviews ALL

Attentive and friendly staff, lovely clean rooms, good food. Hotel very well cared for and the location was superb for Excel.

Dear Elaine W., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Good Hotel

Customer review rating 5.0/5

Graham K. Business - 16/03/2020 Confirmed reviews ALL

The hotel and it's staff are excellent.

Dear Graham K., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Great stay

Customer review rating 5.0/5

C P. Couples - 15/03/2020 Confirmed reviews ALL

Nice Hotel in a nice area with good transport links

Dear Clare P., Thank you so much for your kind review! We are so pleased you have enjoyed your stay with us! I have now sent you more information about our membership card and please feel free to book us directly with your membership card to get all the benefits our members get like welcome drink, free upgrades and so on. We hope to see you again in near future! Sincerely, Yulduz Simaitiene FO Team Leader

London excel stay

TripAdvisor rating 5.0/5

Tour304289 10/03/2020 TripAdvisor review

This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.

WOW thanks for the awesome review Tour304289. We really appreciate your kind comments and we are all delighted to read them. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

Great Hotel and location

TripAdvisor rating 5.0/5

Stephen W Business - 02/03/2020 TripAdvisor review

I was visiting the Excel for business and this hotel was within 2 mins walk so that appealed to me. Fantastic room, friendly staff and great breakfast. Would definitely recommend and would stay here again.

Hi Stephen, Thanks very much for taking your time to write us a 5 star review. We really appreciate your kind words and really look forward to welcoming you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

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