Novotel London Excel Hotel 4 stars

Customer review rating 4.4/5 9,288 reviews

Novotel London Excel
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located opposite the ExCel Exhibition Centre

  • 3-minute walk from Royal Victoria station

  • Relaxing meals in a stylish setting

  • Meeting areas for all your conference needs

  • Free internet access in all guest rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchangePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA
london
united kingdom

Tel: +442076600677

Fax: (+44)207/5409710

Check-in from 14h00

Check out up to 12h00

  • BUS 1 :  147 CUSTOM H. EXCEL

  • BUS 2 :  325 CUSTOM H. EXCEL

  • BUS 3 :  241 CUSTOM H. EXCEL

  • BY SUBWAY :  DLR Royal Victoria

  • METR :  DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS :51.507973, 0.024658

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard room with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft

Standard room with 1 Queen size bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft

Superior room with 1 Queen size bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Executive Premium Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Accessible Room with Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
Rooms

Our restaurants and bars

UPPER DECK RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 70

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,288 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,840 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

That was perfect!

Customer review rating 4.4/5

Carmen S. Couples - 23/03/2020 Confirmed reviews ALL

Staff were the most amazing caring ever, went far and beyond with helping putting together the most beautiful surprise to my husband and upgraded me for the nicest room.

Dear Carmen S., Thank you so much for your positive review surrounding your stay at Novotel London Excel! We are so glad to hear that you enjoyed your upgrade and thank you so much for your kind comments about our team, it made our day. Mr. 5’7 blue eyes short hair Paul and Mrs 5’5 long braided hair blue eyes Sarah would like to thank you as well for your very kind shout out. Thank you again for your positive feedback and we hope to see you again one day. Have a nice day! Kind regards, Jordan Henville Front office team member

Fantastic hotel

Customer review rating 4.4/5

Luke T. Business - 21/03/2020 Confirmed reviews ALL

Everything from the hotel itself to the staff, location, food, service, the rooms. All excellent. Can’t fault this place at all.

Dear Luke & Jade T., Thank you very much for your kind review and rating us 10 out of 10! We are looking forward to see you next time :) Kind Regards, Yulduz Simaitine FO Team Leader

Amazing Staff

Customer review rating 4.4/5

Echelle Solo - 21/03/2020 Confirmed reviews ALL

I stayed for three nights after returning from Germany enroute to Canada. The staff could not be more helpful.

Dear Echelle Anne M., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Good Stay

Customer review rating 4.4/5

T. Families - 20/03/2020 Confirmed reviews ALL

Our stay at the Novotel London Excel was great, the staff were great and nothing was to much trouble. The room was clean and very informative at the check-in desk.

Dear Ashton T., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Ideal location

Customer review rating 4.4/5

Wayne Business - 20/03/2020 Confirmed reviews ALL

Ideal location with good access to the DLR

Dear Wayne B., Hope you are very well and safe! Thank you very much for your kind review! We are looking forward to see you next time :) Kind Regards, Yulduz Simaitine FO Team Leader

Working visit

Customer review rating 4.4/5

Philip W. Business - 20/03/2020 Confirmed reviews ALL

Fantastic

Dear Philip W., Thank you so much for your great review of Novotel London Excel! We are glad to hear that you had a lovely time during your working visit and thank you again for your kind comments about our team. We hope to see you again one day! Thank you for your loyalty. Kind regards, Jordan Henville Front office team member

Amazing

Customer review rating 4.4/5

Daisie-leigh Couples - 20/03/2020 Confirmed reviews ALL

Lovely place to stay, very welcoming staff that are always happy to help. Great facilities to use and over all amazing.

Dear Daisie-Leigh C., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

freindly personnel, nice room

Customer review rating 4.4/5

Norman G. Business - 18/03/2020 Confirmed reviews ALL

Check in and out efficient, breakfast good quality, good ambience in hotel.

Dear Normanmr G., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Lovely stay

Customer review rating 4.4/5

Rachel Friends - 18/03/2020 Confirmed reviews ALL

The hotel was very quiet given the Covid-19 situation but the staff were perfectly helpful and on hand. The hotel is an oasis of calm in the madness of London. Smells lovely too!

Dear Rachel C., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. P.S - the lovely smell is from Scent Air called Golden Bamboo in case you wanted it for your home! Sincerely, Sahara Mitchell Guest Relations Agent

Really good stay

Customer review rating 4.4/5

Elaine W. Business - 16/03/2020 Confirmed reviews ALL

Attentive and friendly staff, lovely clean rooms, good food. Hotel very well cared for and the location was superb for Excel.

Dear Elaine W., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Good Hotel

Customer review rating 4.4/5

Graham K. Business - 16/03/2020 Confirmed reviews ALL

The hotel and it's staff are excellent.

Dear Graham K., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Great stay

Customer review rating 4.4/5

C P. Couples - 15/03/2020 Confirmed reviews ALL

Nice Hotel in a nice area with good transport links

Dear Clare P., Thank you so much for your kind review! We are so pleased you have enjoyed your stay with us! I have now sent you more information about our membership card and please feel free to book us directly with your membership card to get all the benefits our members get like welcome drink, free upgrades and so on. We hope to see you again in near future! Sincerely, Yulduz Simaitiene FO Team Leader

Amazing stay

Customer review rating 4.4/5

Sonia Couples - 14/03/2020 Confirmed reviews ALL

Excellent customer service! Restaurant food and breakfast was good; room clean; and very helpful staff!!

Dear Sonia C., Thank you very much for your kind review! I will pass your kind words to my colleagues in food and beverage team too. We look forward to see you again at our hotel! Sincerely, FO Team Leader Yulduz Simaitiene

Good stay

Customer review rating 4.4/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Our flight arrived early morning, at check-in staff didn’t hesitate in finding us a room so we could drop luggage, shower and get on with our day. This service was very much appreciated. Thank you.

Dear Sheona M., Thank you very much for your lovely review! We very much looking forward to welcome you again :) Kind Regards, FO Team Leader Yulduz Simaitiene

Wonderful hotel, lovely staff

Customer review rating 4.4/5

Ashley W. Solo - 14/03/2020 Confirmed reviews ALL

The hotel was spotless, in a wonderful location. The staff were very friendly and lovely. Best hotel I've stayed in.

Dear Ashley W., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Love this hotel

Customer review rating 4.4/5

Nick B. Families - 14/03/2020 Confirmed reviews ALL

It’s the second time I have stayed here, and me and my sons have enjoyed it alot on both occasions. It’s a shame that the emirates cable car not working makes it a bit difficult to get across to the o2 but in general I can’t complain about anything. Really good value for money.

Dear Nicholas B., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback and we are so happy you and you son's love our hotel! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Sahara Mitchell Guest Relations Agent

Love this hotel

Customer review rating 4.4/5

P. Families - 14/03/2020 Confirmed reviews ALL

Easy to park car, love being along the thames, easy DLR line, super staff, great food

Dear Karen P., Just to say we love you too :) Thank you very much for such lovely review! Sincerely, FO Team Leader Yulduz Simaitiene

Well located,nice standard rooms

Customer review rating 4.4/5

Nnk Solo - 14/03/2020 Confirmed reviews ALL

rooms were nice as was hotel. Breakfast in room requirements could be made a little clearer upon checking in and my final day I was told I missed the time but was not told otherwise that weekend and weekday differ. Also had to wait 10mins for my room to be ready but other than that I had a nice stay.

Dear Najmun K., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. However I will share your comments regarding breafast with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

London excel stay

TripAdvisor rating 4.0/5

Tour304289 10/03/2020 TripAdvisor review

This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.

WOW thanks for the awesome review Tour304289. We really appreciate your kind comments and we are all delighted to read them. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

Good all round

Customer review rating 4.4/5

Ahmed Business - 08/03/2020 Confirmed reviews ALL

Comfortable room, good location, good service

Dear Ahmed J., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Guest Relations

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