Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,733 reviews

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Novotel London Excel - Image 1
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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 Queen size bed

Photo out of - Standard room with 1 Queen size bed

This room features a queen size bed and an ensuite rainfall shower. The room also features a work area, complimentary WiFi, 55inch TV, laptop size safe, hairdryer, fridge and tea/coffee making facilities.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an ensuite rainfall shower and also suitable for families. The room also offers a 55inch TV, complimentary WIFI, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an en suite bath or shower and also suitable for families. The room also offers a 55inch TV, complimentary WiFi, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Superior Premium room features plus Nespresso coffee machine, 55inch TV, complimentary water, extra bathroom amenities, bathrobe and slippers. Up to 2 adults.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Spacious and beautifully designed, the suite includes 1 Living room, 1 bedroom and a bathroom. It includes en suite bath/shower, laptop safe, minibar, hair dryer, tea/coffee, 55inch TV. Up to 2 adults & 2 children

  • Views:

    River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 257 rooms
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • 257 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

13 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

In Balance

  • On site

Sports and leisure

Golf

  • Nearby

Water-skiing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.00 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

UPPER DECK RESTAURANT

Photo out of - UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
BABU Shamsuddoha
Classifications & labels
//
Capacity
180
Accessibility
Accessible service
7 Western Gateway, Royal Victoria Dock, E16 1AA London, United Kingdom
Telephone +44 20 7055 1942

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,733 reviews

Customer review rating 5.0/5

Kathy W. Couples - Confirmed reviews ALL

Dear Kathy W., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our spacious rooms and found our location convenient for your needs. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Maria T. R. C. Business - Confirmed reviews ALL

Dear Maria t. r. c., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location; however, we regret that you experienced disturbances from airplane noise. Regarding housekeeping, we aim to balance environmental sustainability with guest comfort. We understand your expectations for a tidier room and refreshed amenities, and we apologize for any inconvenience caused by the lack of service during your stay. Your feedback will be shared with our team to enhance our communication on our sustainability practices. We value your insights and hope to offer you a more enjoyable experience in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Justin M. Families - Confirmed reviews ALL

Dear Justin M., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff helpful, the room clean, and the location convenient. However, we are very sorry to learn about the issues you experienced with the air conditioning and the discomfort caused by the pillow. We sincerely apologize for the inconvenience and the lack of sleep this caused you and your family. Our Reception team is available 24 hours a day, and had we been made aware of the air-conditioning issue during your stay, we would have been more than happy to assist and explore possible solutions to make you and your family more comfortable. We also regret that the pillow did not provide the support you needed. Your comments are valuable to us, and we will share this feedback with the relevant teams for further attention. Once again, please accept our sincere apologies for the inconvenience, and we hope to have the opportunity to provide you with a much more comfortable experience on a future visit. Sincerely, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Paul R. Couples - Confirmed reviews ALL

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Marshall D. Families - Confirmed reviews ALL

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Dear Kathy W., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our spacious rooms and found our location convenient for your needs. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Maria T. R. C. Business - Confirmed reviews ALL

good location, however noise from airplanes. I tried to do the right thing by not asking to change the towels and bed linen. I didn't expect that my dinner, dirty coffer cups, etc was not done. I came back at the hotel tired after a long day and I needed to call to ask for clean cups, glasses, more coffee, etc. I think you should explain better what it means to help to the environment. I was not expecting the room not being tidy up after the prices we are paying.

Dear Maria t. r. c., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location; however, we regret that you experienced disturbances from airplane noise. Regarding housekeeping, we aim to balance environmental sustainability with guest comfort. We understand your expectations for a tidier room and refreshed amenities, and we apologize for any inconvenience caused by the lack of service during your stay. Your feedback will be shared with our team to enhance our communication on our sustainability practices. We value your insights and hope to offer you a more enjoyable experience in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Justin M. Families - Confirmed reviews ALL

Although the staff was helpfull, the room wall clean and the location was good our experience was not good. The thermostat would shutoff the airconditioning unit 5 seconds after turning it on. This was after multiple attempts at diferent settings throughout the night. The temptrature in the room reached between 23 and 25 degrees despite the thermostat being set numerous times to 16 degrees Celcius. To compensate for the lack of aircoditioning we had to open the window to our room but between the heat and the noises outside my family got very little sleep. Further, the pillow I used on the bed had no support for my neck and left me with a stiff neck.

Dear Justin M., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff helpful, the room clean, and the location convenient. However, we are very sorry to learn about the issues you experienced with the air conditioning and the discomfort caused by the pillow. We sincerely apologize for the inconvenience and the lack of sleep this caused you and your family. Our Reception team is available 24 hours a day, and had we been made aware of the air-conditioning issue during your stay, we would have been more than happy to assist and explore possible solutions to make you and your family more comfortable. We also regret that the pillow did not provide the support you needed. Your comments are valuable to us, and we will share this feedback with the relevant teams for further attention. Once again, please accept our sincere apologies for the inconvenience, and we hope to have the opportunity to provide you with a much more comfortable experience on a future visit. Sincerely, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Paul R. Couples - Confirmed reviews ALL

Great stay, room great, car park safe, nice area in the converted Docklands. London Elizabeth line 5 minutes walk away. Good price for London.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Marshall D. Families - Confirmed reviews ALL

Second time staying here. Repeated because as the first stay, it was great.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Carri W. Business - Confirmed reviews ALL

Great location, very comfy beds, super AC, clean rooms and communal areas. Very tasty dinner and an excellent choice of cuisines and drinks.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 2.5/5

Bester B. Business - Confirmed reviews ALL

Reception not trained. Booked a room with a bath got one with a shower. Reception on reporting this asked me if I am unable to see the Bath. Gave another room after argument. A/C switches off all the time.

Dear Guest, Thank you for sharing your feedback. Having reviewed your reservation, I can confirm that the room type booked was the room type allocated. Our Superior Rooms are available in two bathroom styles, with either a bathtub and shower or a walk-in shower only, depending on the room's configuration and guest preferences. However, I could not find any specific request for a bathtub recorded on your reservation. The refurbished Superior Room initially allocated to you on the 4th floor therefore featured a shower only. That said, I am sorry that the interaction with our reception team added to your frustration. The team member who checked you in extends his apologies, as it was never his intention to come across negatively or make you feel uncomfortable. We appreciate that the situation could have been handled with greater care and understanding. Regarding the air conditioning, all our rooms are equipped with smart-room technology. For the system to operate, the window must be completely closed and the room's motion sensors must detect occupancy. In line with our Green Key commitments and energy-saving initiatives, the system automatically switches off when these conditions are not met. I have also reviewed the records for your room and can confirm that no issues or malfunctions were identified during your stay. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience on a future visit. Kind regards, Aurelija Revuckaite Room Divisions Manager

Customer review rating 4.5/5

Patrick V. D. M. Business - Confirmed reviews ALL

During my stay in London I needed an extra night. Due to flight disruption many hotels were fully booked, but the Novotel was available and the hotel is located close to the Excel Exhibition but also close to London with DLR or Elisabeth Line.

Dear Patrick v. d. M., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our location and quiet accommodations met your needs, particularly during your flight disruption. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Donal H. Business - Confirmed reviews ALL

well located for excel, super helpful staff, clean and comfortable room.

Dear Donal H., Thank you for your kind feedback regarding your stay with us. We are delighted to hear that you found our location convenient and that our team provided you with helpful service. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 1.5/5

Karen M. Business - Confirmed reviews ALL

Check in staff were rude. Generally any of the male front desk staff seemed to be a little misogynistic. Asked for a late check out, was told someone would call, no call came so departed prior to check out. Female staff member at check out was helpful and pleasant. Suggest you need to give your male staff some training on appropriate ways to engage with female business travellers. They do exist. Even if there was another conference at Excel I was attending, I would never stay on the hotel again. In fact, I would rather go with a different brand for my business travel going forward.

Dear Karen M., Thank you for taking the time to share your experience during your recent stay with us. I am pleased to hear that you found your room clean and that our female staff member at check-out was helpful and pleasant. However, I sincerely apologize for the discomfort you encountered with the bedding and pillows, as well as the issues with the air conditioning and water pressure. Your feedback is invaluable, and we will be reviewing these matters with our team to enhance the comfort of our guests. I am particularly concerned to learn about your experience with our male front desk staff. We strive to ensure a welcoming environment for all our guests, and your comments regarding the interactions you faced will be addressed with the appropriate training. I appreciate your feedback on this matter, as it highlights an area where we can improve. Thank you once again for your insights. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Jennifer O. Solo - Confirmed reviews ALL

I just stayed for 1 night which was my birthday night, and i got a compliment drink i dont know if its a tradition at the hotel or because i told the receptionist that its was my birthday. I enjoyed my stay, bed was comfortable and breakfast was great

Dear Jennifer O., Thank you for your kind words regarding your recent stay at Novotel London Excel. We are pleased to hear that you enjoyed the comfort of your bed and found our breakfast offerings to your satisfaction. Celebrating special occasions, such as your birthday, is indeed a delightful experience, and we are glad to have contributed to it with a complimentary drink. We look forward to welcoming you back for another memorable stay. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Dr S. S. Business - Confirmed reviews ALL

We had a good experience at Novotel London. Warmly surprising was that the hotel gave me a small gift as the chosen 'Guest of the day'!! It set the moid for a great start!!

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 3.0/5

Craig A. Families - Confirmed reviews ALL

Enjoyed our stay. Good check-in experience. Staff friendly. Rooms compact, bed terrible (way too soft for us). Communal areas smelled very nice, but accommodation corridors smelled like bad feet. Would likely stay again if price was right.

Dear Craig A., Thank you for your feedback. We are pleased to hear that you appreciated our staff and check-in experience. I regret to learn about your concerns regarding the comfort of the bed and the smell in the corridors. Your comments will be taken into consideration for future improvements. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Danielle F. Couples - Confirmed reviews ALL

Comfy bed and lovely room features. However, there were black marks on the carpet, the wall near the window showed signs of issues with the paint or something else. Bathroom door doesn't full close, you can only set the thermostat to 18.00 and it kept increasing quickly in the room.

Dear Danielle F., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room comfortable and enjoyed its features. However, we regret that you experienced issues with the decor, the bathroom door, and the thermostat. Your comments are important to us, and we will ensure that they are communicated to the relevant departments for review. Sincerely, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 1.0/5

Ruksana B. Friends - Confirmed reviews ALL

The Sauna was written available online whilst booking, upon arrival I was told it’s not working, staff members including manager wasted 3 hours of my time then to inform me it is, upon entering the Sauna took another 1 and half hours for it to get a little hot but still no way near as a Sauna should be so my whole experience and time was ruined. They did not offer me anything for compensation just lied to me throughout and manager was trying to insinuate that I was lying about them putting the Sauna available online, once I showed her the proof it’s written online available and I also called up to double check, she still took no accountability and lied to me it’s working when clearly wasn’t and took up my whole day as they open from 3pm already so all my day was wasted. They offer such high price drinks no moctails that are sweet as I got a strawberry moctail but was bitter and tasted like tomatoes.

Dear Ruksana B., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would, however, like to clarify a few points regarding the sauna and steam facilities. The sauna and steam facilities are available at the property, and our records show that once you informed our team that you wished to use them, we personally attended to your request. At that time, our team explained that the steam/sauna facility requires approximately 20–25 minutes to heat up before it can be used, which you agreed to. Approximately 30 minutes later, when you contacted us regarding the sauna, our team immediately went upstairs to check the facility and confirmed that it was operating and steaming. We understand that the temperature may not have reached the level you expected, and we are sorry if this affected your experience. We would also like to clarify that the sauna and steam facilities are available from 6:00 pm to 10:00 pm. This information was communicated to you during check-in at approximately 3:45 pm. We always aim to be transparent with our guests and take concerns seriously. Our team made efforts to assist you when you requested use of the facilities, and we are disappointed that you felt otherwise. Regarding the drinks, we are also sorry that the mocktail did not suit your taste, and we will share this feedback with our food and beverage team. We appreciate your feedback as it gives us an opportunity to review how we communicate our facilities and expectations to guests. We hope you will consider staying with us again so that we can provide you with a more enjoyable experience. Regards Mehwish Farzan Guest Experience coordinator

Customer review rating 2.0/5

Joshua H. Couples - Confirmed reviews ALL

Was a good location, good service however the bed left us feeling very itchy, the glass button to mist up the glass did not work so the room lacked privacy, there was stains all over the floor upon entrance and the fridge did not work meaning a lot of drinks purchased went funky.

Dear Joshua H., Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated our location and service. However, I regret to learn about the issues you encountered with the bed, privacy, cleanliness, and the refrigerator. Your input is invaluable in helping us improve our guest experience. We will certainly review these concerns to enhance our services moving forward. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Ashley M. Families - Confirmed reviews ALL

Fab clean hotel in great location. My only issue really was the reception staff weren't particularly welcoming or great at giving information. For example i wasn't told anything about check in/out times or breakfast. When i asked for advice on tra sport the staff member accessed the information i already had on Google.

Customer review rating 2.5/5

Carol-anne H. Families - Confirmed reviews ALL

The lights didn’t work properly and kept going out on the day we arrived The safe malfunctioned and I had to get maintenance to open it for me There was drilling Going on at 9am on Saturday morning The carpet was stained we love your hotels and stayed at tower hill and borough market before and they were both fantastic

Dear Carol-Anne H., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced, including the lighting and safe issues, as well as the noise from ongoing maintenance work. Your input is invaluable, and we will take it into consideration to enhance our guest experience. It is encouraging to hear that you have enjoyed our other locations, and I hope you will consider staying with us again in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 1.5/5

Joe T. Families - Confirmed reviews ALL

Unwelcome during check in. One staff member rude while training another making out novotel policy was a legal requirement also.

Dear Joe T., Thank you for your feedback regarding your recent experience at our hotel. I apologize for the unwelcoming atmosphere you encountered during check-in, as well as the behavior of our staff. Your comments will be reviewed to enhance our service standards. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Maria J. M. F. Families - Confirmed reviews ALL

Everything was clean, modern and comfortable. I would repeat the experience without doubting.

Dear Maria J. M. F., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable, clean, and well located. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Other web-users rate our hotel

  • 1,695 reviews 9.3/10 Location
  • 2,376 reviews 6.7/10 Room
  • 3,003 reviews 8.6/10 Service
  • 32 reviews 8.1/10 WiFi
  • 1,051 reviews 6.2/10 Cleanliness
  • 912 reviews 8.1/10 Breakfast
  • 7 reviews 1.1/10 Pool

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