Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,702 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Room 1

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,702 reviews

Customer review rating 4.5/5

Irfan S. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Isabel K. B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Daniel P. Families - Confirmed reviews ALL

Dear Daniel P., Thank you for your wonderful feedback. We are delighted to hear that you had a perfect and amazing experience at Novotel London Excel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 0.5/5

Marcelaine P. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. I am truly sorry to read about your experience and sincerely apologise that your stay did not meet the standards we strive to provide. The cleanliness issues you have described, particularly regarding the condition of the mattress and the powder found under the bed, are extremely concerning and certainly not reflective of our housekeeping standards. Please be assured that your comments have been shared with our Housekeeping team for immediate investigation and corrective action. I am also sorry to learn that you felt your concerns were not followed up during your stay. I would, however, like to clarify that our team would never advise a guest that a manager will attend their room unless a specific time has first been agreed with the guest. This is to ensure we respect our guests' privacy and avoid disturbing them unexpectedly. Our managers are always available on site and are more than happy to meet guests in the lobby at a convenient time to discuss any concerns. With regard to your room allocation, I have reviewed your reservation and can confirm that you were initially allocated the Superior Room you had booked. Following your request to move rooms, our team advised that no alternative Superior Rooms were available at that time. You kindly agreed to relocate to a Standard Room, and this change was made with your agreement. I appreciate, however, that this does not detract from the cleanliness concerns you encountered, and I sincerely apologise for the condition of the room you were moved to. Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity to provide you with the high standard of stay we are known for. Kind regards, Aurelija Revuckaite Room Divisions Manager Novotel London ExCeL

Customer review rating 3.5/5

Farshid N. Families - Confirmed reviews ALL

Dear Farshid N., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for any confusion related to our parking fees. We do strive to provide transparent information about all additional charges, including the cost of parking, which is set at £30 for each 24-hour period. I understand how unexpected expenses can impact your budget, and I appreciate your perspective on this matter. Your comments about the communication of parking fees are valuable to us, and we will take them into consideration as we continue to enhance our guest experience. We aim to ensure clarity throughout the booking process, and I regret that we fell short in your case. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Other web-users rate our hotel

  • 1,663 reviews 9.3/10 Location
  • 2,329 reviews 6.6/10 Room
  • 2,885 reviews 8.5/10 Service
  • 32 reviews 7.1/10 WiFi
  • 1,079 reviews 5.7/10 Comfort
  • 1,032 reviews 6.2/10 Cleanliness
  • 900 reviews 7.9/10 Breakfast
  • 5 reviews 6/10 Beach

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