Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 925 reviews

7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone +44 20 7660 0677

Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  925 reviews

TripAdvisor Rating  4.0/5  3,097 reviews

Worst Ever Experience at Novotel Excel London

TripAdvisor rating 1.0/5

vigneshwaran s TripAdvisor review

Don't ever try Novotel Excel London. I had an 8-day stay for a business event at Excel last week. I could say I had the worst experience altogether during my stay. The room service was not good. I had to call the room service for everything. Most of the time, no one attends the call at the front desk or housekeeping service. They didn't even have a dental kit for the guest. They just said stock out and told me to buy it from the shop outside the hotel. All the times when I called the housekeeping service, they always said that their room service person was busy. I don't prefer to take them any time in the future.

Lovely stay!

TripAdvisor rating 5.0/5

Abss123 TripAdvisor review

Hotel is lovely, was celebrating a special occasion so I was upgraded to a nicer room. Florian was so helpful in helping me navigate around the hotel and informing me about the sauna and bar opening times and closing times. The room I stayed in had a smart tv and lot of nice amenities in the bathroom. Not to mention having a Nisa Local and Tesco around the corner.

Dear Abss123, Thank you for taking the time to leave a review regarding your recent stay at Novotel London ExCeL. I am pleased to hear that you had such a great time, and that Florin was able to provide you with all the information you required during your stay. Be assured that your feedback will be shared with the team. We look forward to welcoming you back in the near future, and hope that your next stay is just as great at this one! Kind Regards Saira CIELOSZYK Operations Manager

Perfect spot for a meeting

TripAdvisor rating 4.0/5

Iain F TripAdvisor review

A business meeting in the bar, that could not have been better. We were there for a few hours and the service from both Louisa and Sora was superb. Thanks to you both for your help.....just what was required.

Dear 782iainf, Thank you for taking the time to leave a review for our hotel! We are very pleased to hear that you had such a great experience in our bar. Your review will be shared with our team, and in particular Sara and Louisa in the Food & Beverage department. We look forward to warmly welcoming you back to Novotel London ExCeL again in the near future! Sincerely, Saira CIELOSZYK Operations Manager

Great location

Customer review rating 4.0/5

Rachael Solo - Confirmed reviews ALL

I enjoyed my stay. It was very quiet and relaxing - a great way to shut off from the world. The steam room and sauna were a bit of a challenge to use maybe consider upgrading these facilities. Breakfast was great, service was great, excellent wifi cinnection and I enjoyed my stay.

Dear Rachael A., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chavi Don Front of House Manager

Accomodation for attending exhibition at ExCel

Customer review rating 4.0/5

J P. Business - Confirmed reviews ALL

Stayed here for one night whilst attending BDIA Dental Showcase at ExCel

Dear Janet P., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chavi Don Front of House Manager

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Other web-users rate our hotel

  • 798 reviews 8.9/10 Location
  • 1,226 reviews 7/10 Room
  • 1,190 reviews 7.5/10 Service
  • 21 reviews 4.4/10 WiFi
  • 565 reviews 6.5/10 Cleanliness
  • 549 reviews 7.1/10 Breakfast
  • 323 reviews 5/10 Food
  • 285 reviews 5.3/10 Value

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