Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,584 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,584 reviews

TripAdvisor Rating  4.2/5  3,626 reviews

Certificate of excellence 2025

Hospitality was good. Smit at the lobby guided us well.

TripAdvisor rating 5.0/5

Preetam R TripAdvisor review

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Thank you smit !

TripAdvisor rating 5.0/5

TYREIS A TripAdvisor review

Smit was really lovely and Helped me and my girlfriend when ever we needed. Best customer service, I would definitely recommend a visit here for couples.

Customer review rating 3.0/5

Saranto T. Families - Confirmed reviews ALL

I am torn between scoring 6 or a 7. And that is because: Pros: Good location, clean hotel, got an upgrade due to gold membership, very friendly stuff, good variety on breakfast. However: Cons: 1. Requested by phone 1-2 days earlier (and availability CONFIRMED by the hotel at the time) early check-in. However it didn't happen. It didn't affect our stay, however it's frustrating because clearly the membership/loyalty system doesn't fully work. 2. Hotel confirmed upgrade, however, we noticed that one of the 2 rooms I had booked didn't have slippers, vanity kit and bathrobes. 3. Pillows were uncomfortable. I was really surprised because I have stayed in Novotels many times and usually pillows are excellent. I'd expect some consistency on this among the Novotel hotels. There was no consistency in pillows and the 2 of the 4 pillows I had on my side of the bed were extremely uncomfortable. One of them was very hard/rigid with the other one being half collapsed (half really tall with the other half collapsed)

Dear Saranto T., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our location, cleanliness, and the breakfast variety, as well as the upgrade you received due to your gold membership. I sincerely apologize for the early check-in issue you experienced despite prior confirmation. I understand how disappointing this can be. Additionally, I regret that your second room lacked the standard amenities such as slippers, a vanity kit, and bathrobes. We strive to maintain a consistent experience across all our rooms, and I appreciate you bringing this matter to our attention. Regarding the pillows, I understand that comfort is essential for a restful stay. I am sorry to hear that the pillows did not meet your expectations. Your comments regarding this inconsistency will certainly be noted for further review. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Stephen S. Couples - Confirmed reviews ALL

Nice hotel but let down by ignoring my room preferences. (High floor and away from the elevator. We had a low floor room right next to the elevator). I had also emailed the hotel in advance to say it was my partners birthday. When we stayed two years ago they had provided a bottle of bubbly and some chocolates in the room on arrival. But this time there was nothing.

Dear Stephen S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel comfortable; however, we regret that your specific room preferences were not accommodated and that your partner's birthday was not celebrated as you had hoped. While we strive to meet all guest requests, there are occasions when we may not be able to fulfill them due to availability. We appreciate your understanding in this matter and will take your comments into consideration for future improvements. Thank you for your feedback. Best regards, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 1.0/5

Stephen T. Families - Confirmed reviews ALL

Had to be moved rooms three times, first room was a joined one. The bathroom was still under construction work with part of the shower hanging off. Tools and a sealant gun was still in bathroom not good when this was a room for young children. Move into a second room, this was absolutely disgusting. The bathroom had pubic hair all over still, the tables and benches had food crumbs and dust. Pubic hair was also in the sofa bed. Eventually moved into a third room and this was still of a poor standard however we had to get to the o2 arena for a show so couldn’t mess about moving rooms again. We also had a second room, this had the bedding changed on the first night whilst we went exploring. Upon arriving back to the hotel late on the second night this new bedding had stains and pubic hair in it. Overall for the cost of the hotel very disappointing.

Dear Stephen T., Thank you for sharing your feedback regarding your recent stay at Novotel London Excel. I genuinely regret to learn about the challenges you experienced with the condition of your rooms and the cleanliness issues you encountered. It is concerning to hear that the initial room was not ready for occupancy due to ongoing renovations, and that subsequent accommodations did not meet your expectations for cleanliness. We take pride in maintaining high standards for our facilities and services, and your comments highlight areas that require our attention. While I cannot undo your experience, please know that your feedback will be shared with the appropriate teams to ensure we address these matters effectively. I understand how disappointing it must have been, especially during your visit to the O2 arena. Thank you once more for your feedback, and I hope you will consider staying with us again in the future under better circumstances. Best regards, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

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Other web-users rate our hotel

  • 1,574 reviews 9.3/10 Location
  • 2,156 reviews 6.8/10 Room
  • 2,392 reviews 8.7/10 Service
  • 37 reviews 7/10 WiFi
  • 990 reviews 6.3/10 Cleanliness
  • 837 reviews 8/10 Breakfast

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