Novotel London Excel Hotel 4 stars

Customer review rating 4.4/5 9,216 reviews
Novotel London Excel
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located opposite the ExCel Exhibition Centre

  • 3-minute walk from Royal Victoria station

  • Relaxing meals in a stylish setting

  • Meeting areas for all your conference needs

  • Free internet access in all guest rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA
london
united kingdom

Tel: +442076600677

Fax: (+44)207/5409710

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 1 :   147 CUSTOM H. EXCEL

  • BUS 2 :   325 CUSTOM H. EXCEL

  • BUS 3 :   241 CUSTOM H. EXCEL

  • BY SUBWAY :   DLR Royal Victoria

  • METR :   DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS :51.507973, 0.024658

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard room with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 25

Standard room with 1 Queen size bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 25

Superior room with 1 Queen size bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Executive Premium Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Accessible room

Accessible Room with Queen Size Bed

  • Max. number of persons: 2
  • Area: From 25

Suite king bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 50
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

UPPER DECK RESTAURANT

Type of cuisine: Brasserie

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 70

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,216 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,835 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

London

TripAdvisor rating 4.0/5

deschryverfrank 27/02/2020 TripAdvisor review

Check went very slow. Room was too warm. Hard beds. Other services were ok. We were before in the Greenwich hotel but as it was fully booked, we were guided to Excel. This locations was less reachable by DLR (transfer lines) and more by foot

Good location,very good views at breakfast.

Customer review rating 4.4/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

Stayed at this hotel at least twice before and at the Ibis next door. A very pleasant hotel within easy reach of both Royal Victoria and Custom House DLR. The only downside was that our bathroom was a little jaded.However the room was very quiet and we would stay there again.

Dear Robert F., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

lovely hotel

Customer review rating 4.4/5

L. Families - 24/02/2020 Confirmed reviews ALL

loved it very clean beautiful hotel right out side excel. All staff extremely friendly and took the time to talk to you... would 100% stay again, dog friendly and my dog lover the attention she got!

Dear Necrews L., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Good facilities and location for 02

Customer review rating 4.4/5

Mr K. M. Solo - 22/02/2020 Confirmed reviews ALL

Very nice hotel, enjoyed my stay

Dear Keith M., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Average hotel

Customer review rating 4.4/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Overall good experience, but this is definitely not a 4 stars hotel. The room is very simple and outdated. There is no slippers and bath robe. The room wasn't cleaned on the first day.

Dear Slavik G., We very much appreciate your comments regarding your stay at the Novotel London Excel. Sincerely, Sahara Mitchell Guest Relations

Conveniently located next to ExCEL

Customer review rating 4.4/5

Rashmi H. Business - 22/02/2020 Confirmed reviews ALL

Overall my stay was comfortable but there are few points I would clearly like to see improvements on: 1. More vegetarian options on the menu. 2. Better work ethos of housekeeping staff.

Dear Rashmi H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

well located

Customer review rating 4.4/5

Andreea I. Business - 21/02/2020 Confirmed reviews ALL

very nice very late dinner and all staff opened to help, provide great customer experience

Dear Andreea I., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Lovely hotel

Customer review rating 4.4/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Lovely hotel, really attentive staff. Only disappointment was the air conditioning doesn't work properly in the room I booked large group in for an event and overall feedback is the hotel is 'great, so much better than where we stayed previously'. From my point of view dealing with the hotel was so easy, Michael is a credit to the Accor business. Constantly checking in that everything was ok and there were no issues with anything

Dear Caroline M., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and apologies regarding the air conditioning however we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations
Customer review rating 4.4/5

Shahnaz Families - 20/02/2020 Confirmed reviews ALL

warm welcome staff really good room was ncy n clean plenty of choice for breakfast

Dear shahnaz a., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Great location and extremely helpful staff

Customer review rating 4.4/5

Emma C. Couples - 19/02/2020 Confirmed reviews ALL

I would recommend this hotel based on the location, rooms, bar and restaurant and how responsive and helpful the staff were to me and my boyfriend on our recent stay.

Dear Emma C., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Good location

Customer review rating 4.4/5

Bharat J. Couples - 19/02/2020 Confirmed reviews ALL

This was our first stay in Novotel. We were well received at reception. The room was well worth staying in. We have stayed in many hotels all over the world.

Dear Bharat J., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Great location of the ExCel

Customer review rating 4.4/5

Mandy Couples - 19/02/2020 Confirmed reviews ALL

Had a two night stay as we were attending the bike show at the ExCel - very convenient and a lovely place to stay

Dear Mandy S., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Guest Relations

great staff

Customer review rating 4.4/5

D Business - 19/02/2020 Confirmed reviews ALL

from check in to check out the staff at Novotel were excellent anticipating my every need and making the stay perfect, thank you

Dear Debbie W., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations
Customer review rating 4.4/5

Natilie H. Business - 19/02/2020 Confirmed reviews ALL

Very helpful staff, very clean hotel I would certainly stay again and recommend to friends and family.

Dear Natilie H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Great location

Customer review rating 4.4/5

A. Couples - 19/02/2020 Confirmed reviews ALL

Great location, easy to travel to the O2. Parking was excellent at the hotel, was greeted by very polite and friendly staff at reception. The room was nice and clean. We were very happy with our stay and would recommend this hotel.

Dear Sarah-Jane A., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Excellent stay

Customer review rating 4.4/5

Kid J. Business - 19/02/2020 Confirmed reviews ALL

Booked in for 4 nights as an exhibitor at MCN show at Excel - previously used Aloft and been disappointed. Novotel experience couldnt have been better. Great staff, food and bar. I asked for a couple more coathangers for my wardrobe and 5 minutes later they were there. Outstanding service :)

Dear Andy J., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Guest Relations

Really good stay

Customer review rating 4.4/5

Pauline B. Couples - 18/02/2020 Confirmed reviews ALL

Staff were really helpful, especially when we first got to our room and found out the toilet flush was broken. They moved us immediately to another room, rather than us have to wait for the problem to be fixed. If we had one criticism it would be the volume on the television. We appreciate you want to keep the volume to a certain level out of respect for other guests, but we could hardly hear it, and had to put the subtitles on. That was the only way we could listen to the TV.

Dear Pauline B., We very much appreciate your comments regarding your stay at the Novotel London Excel. I will raise your concern regarding the volume on the TV with management and see if we can adjust. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Fantastic experience

Customer review rating 4.4/5

Nathan M. Couples - 18/02/2020 Confirmed reviews ALL

An amazing experience, with great hospitality and decorations. Special mention to Sahara for ensuring that our stay was special, would definitely come back.

Dear M. N., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I am so glad you loved your room decorations and that you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Well located good stay.

Customer review rating 4.4/5

Stevie B. Couples - 18/02/2020 Confirmed reviews ALL

We stayed at Nova Hotel Excel Saturday 8th February 2020 it was a very pleasant stay. We had two club sandwiches, One Beer one Gin & Tonic for lunch very nice but not cheap at £45? It would have made life a little easier if when we phoned enroute if there was room in the carpark, no information was forthcoming, just told like the paperwork says, first come Breakfast was wonderful, very good selection of hot and cold food, one of the best!

Dear steve f., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Well located to the Excel Center

Customer review rating 4.4/5

Jonathan Business - 17/02/2020 Confirmed reviews ALL

The distance to the Excel center was the main factor - it was just outside and made for an easy walk in the rain/cold. The hotel itself is modern and has a nice bar to relax in, although I found the beds quite hard and an odd setup with the pillows. Also, it was missing some amenities like conditioner, lotion, etc.

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