Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,160 reviews

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ALLSAFE approved hotel

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,160 reviews

TripAdvisor Rating  4.0/5  3,206 reviews

Certificate of excellence 2023

Fantastic service by Asif and his colleagues

TripAdvisor rating 5.0/5

A R TripAdvisor review

We were greeted by Asif and his colleagues who made us feel welcome the service they provided on the day was fantastic and the breakfast was ordered to perfection definitely will go back with family and friends

Short excel-lent stay

TripAdvisor rating 5.0/5

Pioneer09012310190 TripAdvisor review

Friendly and efficient helpful staff, room spacious and clean, good rate (no event at Excel at time of my stay). Breakfast buffet very extensive, also very friendly and helpful staff there. Close proximity to London city centre and LHR due to great connection with Elizabeth line and DLR. I'll be back.

Low quality, over-priced

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The shower leaked into my sleeping area, making the room smell. The food was over-cooked, re-used between lunch and dinner and of a consistently low quality at lunch and dinner. £35.99 for such poor food led me to by sandwiches from Tesco instead - they were far better.

Absolutely fantastic night away for our wedding anniversary

TripAdvisor rating 5.0/5

452gemmaj TripAdvisor review

From the moment we checked In everything was perfect. The lovely staff upgraded us on check in as it was our wedding anniversary and gave us a lovely card in our room with some sweet treats. Such a lovely personal touch. The executive room was extremely comfortable with great views. The robes and slippers were a nice additional touch to keep you comfy and cosy. The breakfast was superb, well worth booking it, such a big choice. Lovely quiet location with lots of nice restaurants and cafes to walk to near by. 10/10 we will be back! Thank you Xx

Good stay in London

Customer review rating 5.0/5

Nelson M. C. Families - Confirmed reviews ALL

Novotel team is always very friendly and particularly at this time helped to solve an issue with my reservation

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Other web-users rate our hotel

  • 1,021 reviews 9/10 Location
  • 1,520 reviews 7/10 Room
  • 1,426 reviews 7.3/10 Service
  • 29 reviews 3.7/10 WiFi
  • 709 reviews 6/10 Cleanliness
  • 631 reviews 6.8/10 Breakfast
  • 384 reviews 5.3/10 Food
  • 339 reviews 4.7/10 Value

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