Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,594 reviews

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Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,594 reviews

TripAdvisor Rating  4.2/5  3,641 reviews

Certificate of excellence 2025

Smit Doshi was great. Very kind, patient and helpful with my checkin. The room was perfect. Clean and comfortable.

TripAdvisor rating 5.0/5

emilymJ6926EH TripAdvisor review

The hotel is great. Very conveniently located next to food and transportation.i would recommend this to others traveling to the area.

Dear EmilymJ6926EH, Thank you for your wonderful feedback! We’re glad Smit Doshi provided excellent service and that you enjoyed the comfort, cleanliness, and convenient location of our hotel. We truly appreciate your recommendation and hope to see you again soon. Regards Mehwish Farzan Guest Experience Coordinator Novotel London excel

Great stay!

TripAdvisor rating 5.0/5

Meander19612159761 TripAdvisor review

Had a brilliant time, staff were very friendly and the room was great. Mehwish was especially kind and helpful when we checked in!

Dear Meander19612159761, Thank you for the great review! We’re so happy to hear you had a brilliant stay and found our staff friendly and your room comfortable. A special thank you for mentioning Mehwish—she’ll be delighted to know her kindness and help made your check-in experience even better. We truly appreciate your feedback and look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Suzanne B. Business - Confirmed reviews ALL

Comfy bed, quiet room and very tasty bedroom

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 3.0/5

Gary K. Business - Confirmed reviews ALL

Bed is comfortable, but the ventilation system really takes too much humidity out of the air, making sleep uncomfortable The sink design makes it impossible to brush teeth. The shower gel dispenser was empty Milk provided in the fridge was 6 months out of date!

Hotel stay for megacon

TripAdvisor rating 5.0/5

Engla J TripAdvisor review

Smit was very friendly and showed us excellent service. 10/10 would come back again

Dear 528englaj, Thank you for your wonderful feedback! We’re thrilled that Smit made your stay enjoyable and that you’d give us a 10/10. We can’t wait to welcome you back again soon! Kind regards, Aurelija Revuckaite Room Divisions Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,582 reviews 9.3/10 Location
  • 2,160 reviews 6.8/10 Room
  • 2,401 reviews 8.5/10 Service
  • 35 reviews 7.3/10 WiFi
  • 996 reviews 6.2/10 Cleanliness
  • 989 reviews 5.9/10 Comfort
  • 842 reviews 7.8/10 Breakfast
  • 7 reviews 1.8/10 Pool

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