Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,766 reviews

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Novotel London Excel - Image 1
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Novotel London Excel - Image 4
7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 Queen size bed

Photo out of - Standard room with 1 Queen size bed

This room features a queen size bed and an ensuite rainfall shower. The room also features a work area, complimentary WiFi, 55inch TV, laptop size safe, hairdryer, fridge and tea/coffee making facilities.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an ensuite rainfall shower and also suitable for families. The room also offers a 55inch TV, complimentary WIFI, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an en suite bath or shower and also suitable for families. The room also offers a 55inch TV, complimentary WiFi, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Superior Premium room features plus Nespresso coffee machine, 55inch TV, complimentary water, extra bathroom amenities, bathrobe and slippers. Up to 2 adults.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Spacious and beautifully designed, the suite includes 1 Living room, 1 bedroom and a bathroom. It includes en suite bath/shower, laptop safe, minibar, hair dryer, tea/coffee, 55inch TV. Up to 2 adults & 2 children

  • Views:

    River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 257 rooms
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • 257 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

13 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

In Balance

  • On site

Sports and leisure

Golf

  • Nearby

Water-skiing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.62 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

UPPER DECK RESTAURANT

Photo out of - UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
BABU Shamsuddoha
Classifications & labels
//
Capacity
180
Accessibility
Accessible service
7 Western Gateway, Royal Victoria Dock, E16 1AA London, United Kingdom
Telephone +44 20 7055 1942

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,766 reviews

Customer review rating 3.0/5

Sonia A. Solo - Confirmed reviews ALL

Dear Sonia A., Thank you for sharing your feedback regarding your recent stay with us. It is regrettable to learn that you encountered difficulties with accessing drinking water during your visits. We recognize the importance of hydration and will take your comments into consideration as we evaluate our facilities and services. I apologize for the issues you faced with the shower head and the previous experience with a damaged shower hose. Your comfort is of utmost importance to us, and we appreciate you bringing these matters to our attention. Regarding your experience at check-in, we strive to enhance our services to better accommodate our guests. We appreciate your understanding and patience as we improve our processes. Your feedback regarding the ALL membership verification has been noted, and we will review this practice to ensure a more seamless experience. Thank you for your continued patronage. We hope to provide you with a more satisfactory experience on your next visit. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Betsy M. Business - Confirmed reviews ALL

Dear Betsy, Thank you for your feedback! We’re sorry that the air-conditioning was not as effective as expected, but we’re glad our front desk team was able to assist promptly by providing a tabletop fan. Your kind words about our customer service are greatly appreciated, and we hope to welcome you back for an even more comfortable stay! Warm regards, Sara Fernandez - Front Office Team Leader

Customer review rating 0.5/5

Rachael L. Business - Confirmed reviews ALL

Dear Rachael L., Thank you for sharing your feedback. We sincerely apologise for the disturbance you experienced during your second night, especially while travelling with your son. As soon as we received your complaint, our security team promptly attended and knocked on the door of the room from which the noise was coming to address the situation. As a gesture of goodwill, we also offered complimentary breakfast as service recovery; however, we understand that you had to leave early and were unable to accept the offer. We understand your disappointment and regret that the noise affected your stay. While the disturbance was caused by other guests, we always do our best to address such situations as quickly as possible to ensure the comfort of all our guests. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 0.5/5

Zahir K. Business - Confirmed reviews ALL

Dear Zahir K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Excel. I sincerely apologize for the frustration you experienced concerning the sauna and steam facilities. It is regrettable that you were provided with inaccurate information prior to your arrival, and I understand how disappointing this can be. Furthermore, I am truly sorry to learn about the lack of support from our staff during your visit. We strive to maintain a high standard of service, and it is disheartening to hear that we fell short in your case. Your comments regarding the condition of our facilities and staff interactions have been noted and will be addressed appropriately. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Helen F. Business - Confirmed reviews ALL

Dear Helen F., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Excel. We are pleased to hear that you appreciate our prime location and the quality of our rooms, as well as the friendliness of our staff. It is always rewarding to know that our efforts in these areas are recognized. However, I would like to sincerely apologize for the issues you encountered during breakfast. The concerns you raised regarding the cleanliness of the dining area and the service provided are certainly noted. We strive to maintain high standards throughout our hotel, and your experience does not reflect our usual practices. Your feedback will be shared with the relevant team members to ensure that we can improve in this area moving forward. Thank you once again for your valuable insights. We hope to welcome you back for a more seamless experience on your next visit. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Dear Sonia A., Thank you for sharing your feedback regarding your recent stay with us. It is regrettable to learn that you encountered difficulties with accessing drinking water during your visits. We recognize the importance of hydration and will take your comments into consideration as we evaluate our facilities and services. I apologize for the issues you faced with the shower head and the previous experience with a damaged shower hose. Your comfort is of utmost importance to us, and we appreciate you bringing these matters to our attention. Regarding your experience at check-in, we strive to enhance our services to better accommodate our guests. We appreciate your understanding and patience as we improve our processes. Your feedback regarding the ALL membership verification has been noted, and we will review this practice to ensure a more seamless experience. Thank you for your continued patronage. We hope to provide you with a more satisfactory experience on your next visit. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Betsy M. Business - Confirmed reviews ALL

Air-conditioning was not very effective but the front desk quickly resolved it by providing a table top fan. Didnt have to follow up. Good customer service!!

Dear Betsy, Thank you for your feedback! We’re sorry that the air-conditioning was not as effective as expected, but we’re glad our front desk team was able to assist promptly by providing a tabletop fan. Your kind words about our customer service are greatly appreciated, and we hope to welcome you back for an even more comfortable stay! Warm regards, Sara Fernandez - Front Office Team Leader

Customer review rating 0.5/5

Rachael L. Business - Confirmed reviews ALL

The first night was okay second night was absolutely terrible people screaming running down with corridors and I have my son with me so we got no sleep or literally a couple of hours of sleep very disappointed

Dear Rachael L., Thank you for sharing your feedback. We sincerely apologise for the disturbance you experienced during your second night, especially while travelling with your son. As soon as we received your complaint, our security team promptly attended and knocked on the door of the room from which the noise was coming to address the situation. As a gesture of goodwill, we also offered complimentary breakfast as service recovery; however, we understand that you had to leave early and were unable to accept the offer. We understand your disappointment and regret that the noise affected your stay. While the disturbance was caused by other guests, we always do our best to address such situations as quickly as possible to ensure the comfort of all our guests. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 0.5/5

Zahir K. Business - Confirmed reviews ALL

I called the hotel prior to booking to check if their sauna/steam facilities were operational. Was told they were so booked and was frustrated to learn on arrival 48 hours after booking that not only was this not the case but that they had been out of order for 2 weeks. So the information I was given was incorrect and misleading. On arrival I informed the staff of the above and said id have booked the budget hotel next-door if I was given the correct information. All I received was a wry smile and some shoulder shrugs. No assistance, support, or even sympathy.

Dear Zahir K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Excel. I sincerely apologize for the frustration you experienced concerning the sauna and steam facilities. It is regrettable that you were provided with inaccurate information prior to your arrival, and I understand how disappointing this can be. Furthermore, I am truly sorry to learn about the lack of support from our staff during your visit. We strive to maintain a high standard of service, and it is disheartening to hear that we fell short in your case. Your comments regarding the condition of our facilities and staff interactions have been noted and will be addressed appropriately. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Helen F. Business - Confirmed reviews ALL

Third stay at this hotel as we visit Excel a couple of times a year. Hotel is ideally suited close to excel. The hotel reception and seating area are great and staff lovely, friendly and helpful. Rooms are of a good quality and size. This visit was our second time of having breakfast at the hotel. It is a self service system for both food and drink and in a good location overlooking the river. The standard in the breakfast area on both occasions was very poor. On this last occasion we never got shown to a table and we struggled to get a table as most tables were full of empty plates and cups which remained through our stay in the restaurant. Indeed we only got a table by moving plates and cups onto another table. No one was available to clean our table. The food on both occasions has been average to decent at best and does not match the standards of the rest of the hotel.

Dear Helen F., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Excel. We are pleased to hear that you appreciate our prime location and the quality of our rooms, as well as the friendliness of our staff. It is always rewarding to know that our efforts in these areas are recognized. However, I would like to sincerely apologize for the issues you encountered during breakfast. The concerns you raised regarding the cleanliness of the dining area and the service provided are certainly noted. We strive to maintain high standards throughout our hotel, and your experience does not reflect our usual practices. Your feedback will be shared with the relevant team members to ensure that we can improve in this area moving forward. Thank you once again for your valuable insights. We hope to welcome you back for a more seamless experience on your next visit. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Sukhpal B. Business - Confirmed reviews ALL

At hotel for Beauty show at excel but was also wife's birthday. Karolina on reception was amazing, thank you so much for making my wife's birthday extra special.

Dear Sukhpal B., Thank you for your wonderful feedback. We are delighted to hear that you had a beautiful stay and that our team, particularly Karolina, contributed to making your wife's birthday special. It is our aim to create memorable experiences for our guests. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Cihan S. Business - Confirmed reviews ALL

room was comfy and great staff and superb breakfast

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Joanne R. Friends - Confirmed reviews ALL

Hotel is very clean. Great location

Dear Joanne R., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our cleanliness and location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Tamara B. Business - Confirmed reviews ALL

I did not have time to speak to anyone so prefer sharing without publishing. Sauna and steam were out of order but you had the spa and wellness world of humans staying? I asked reception, online and the automatic no cleaning box for no service but my room was half serviced, being they took my slippers even though they are re-usable, didnt replace the tea i drank, i spoke again to reception, she mentioned to hang the sign on the door as electronically you sre not integrated so they dont know - i did, again they came in - i dont like people in my rooms, I like privacy snd sustainability. Also keep the bathmat in the room, why must ee contact reception? Also there is no phone to do so otherwise on the last fay I would hsve ordered room service breakfast instead of uber eats! Put connton pads, all toiletries as single use, these are the most needed! Please clean the gym windows, after all a dissappointing stay.

Dear Tamara B., Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience was disappointing and that we did not meet your expectations regarding privacy, housekeeping, and our wellness facilities. We have checked our records and can confirm that your room was marked as “Do Not Service.” We sincerely apologize for any confusion regarding the housekeeping service and for the fact that your room was entered despite your preference for privacy. We understand how important this is to our guests and will review the process with our housekeeping team to help prevent this from happening again. Regarding your other comments, we appreciate you bringing them to our attention. We have noted your feedback about the reusable slippers, tea replenishment, bathmat, toiletries, and the availability of room service. Please also be assured that we will address the condition of the gym windows with our team and ensure they are cleaned. We are sorry that the sauna and steam room were unavailable during your stay and understand your disappointment, particularly when you were expecting to enjoy the full spa and wellness facilities. Thank you again for your honest feedback. We take your comments seriously and will use them to improve our services and guest experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Simon H. Business - Confirmed reviews ALL

The hotel was a perfect location with regards to the event I was at (Excel Centre). All the members of staff I met were approachable and extremly helpful.

Dear Simon H., Thank you for your positive feedback regarding your recent stay. It is gratifying to know that our location suited your needs and that our staff provided you with helpful service. We hope to welcome you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 0.5/5

Danielle A. Couples - Confirmed reviews ALL

My room floor was damped and I reported it to front deck who said they were gonna send someone to assess it- no one ever came, my room was never cleaned for the two nights I’ve stayed there. I was forced to give a 5 star review at front desk and was handed a card with 3 names on there 2 females one male. I thought after doing this, my room would’ve been cleaned and the wet floor situation would have been sorted! Nothing was done. The room was smelly due to the wetness! Worst experience ever for that price.

Dear Danielle A., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly concerning the dampness of your room and the lack of housekeeping during your visit. It is disappointing to hear that your concerns were not addressed promptly, and I understand how this affected your overall experience. Moreover, I regret that you felt compelled to provide a positive review despite your dissatisfaction. Your comfort and satisfaction are of the utmost importance to us, and it is clear we fell short in this instance. We appreciate your insights, as they are invaluable for our continuous improvement. I hope you will consider giving us another opportunity in the future to provide you with a much-improved experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.5/5

Caran D. Business - Confirmed reviews ALL

Great location and comfortable room but the restaurant food was of a poor standard

Customer review rating 5.0/5

Lee H. Couples - Confirmed reviews ALL

Last minute stay, great location, incredible value and included a free drinks voucher! Will definitely stay again

Dear Lee H., Thank you for your kind words regarding your recent stay at Novotel London Excel. We are delighted to hear that you found your experience luxurious and enjoyed the value of our offerings, including the complimentary drinks voucher. We look forward to welcoming you back soon. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Martine B. Business - Confirmed reviews ALL

I have stayed for over the last few years when I am going to Excel. I would recommend it

Dear Martine B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, and that you enjoyed the cleanliness and comfort of your room. We appreciate your recommendation and look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Andrew G. Families - Confirmed reviews ALL

A very enjoyable stay with extremely welcoming staff

Dear Andrew G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our excellent location, cleanliness, and breakfast offerings, as well as the welcoming attitude of our staff. Your feedback is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Cate T. Business - Confirmed reviews ALL

Room was immaculate. I had need of staff a couple of times and they were absolutely fantastic. They could not have been more helpful. There was only one member of staff that I would say should not work with the public, but everyone else was a credit to you.

Dear Cate T., Thank you for your positive feedback regarding your recent stay at Novotel London Excel. We are pleased to hear that you found the room immaculate and our staff fantastic. Your comments about the exceptional service provided by most of our team are greatly appreciated. We will take your feedback about the one staff member into consideration as we continuously strive to enhance our guest experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Mustapha S. B. Business - Confirmed reviews ALL

Was so nice

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.5/5

Zhi X. W. Solo - Confirmed reviews ALL

I think it's clear that Novotel isn't aiming for quality; the bedding feels cheap. But I'm thoroughly impressed by the service, and that alone might make me come back again. I've not experienced something like this even in more expensive properties like Fairmont or Hilton. So you have done well there. I think there is a positive incentive for staff too; they keep asking me to write good reviews on their behalf and commend them. I want to mention the bartender; he even gave me a bottle opener when I wanted my welcome drink to go.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 3.0/5

Emma P. Business - Confirmed reviews ALL

Room was lovely, reception staff were nice but the bar staff was so rude!

Dear Emma P., Thank you for your feedback. I am pleased to hear you enjoyed your room and found our reception staff to be pleasant. However, I regret that your experience with our bar staff did not meet your expectations. Your comments will be taken into consideration for future improvements. If you would be open to discuss your feedback further please do not hesitate to reach out to us on h3… Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 1.5/5

Brian W. Business - Confirmed reviews ALL

There was hair in one of the beds in my room. There was no soap in the rituals bottles in the shower, sink or bath. They shower rail was hanging off. The bed sheets were all pilled and felt uncomfortable to sleep in. There was a hole in the wall beside the AC machine. Stains on the carpets.. only 1side of bed has a plug socket- that was the side the bed had hair in it

Other web-users rate our hotel

  • 1,709 reviews 9.3/10 Location
  • 2,396 reviews 6.6/10 Room
  • 3,047 reviews 8.6/10 Service
  • 30 reviews 8.3/10 WiFi
  • 1,090 reviews 5.9/10 Comfort
  • 1,056 reviews 6/10 Cleanliness
  • 919 reviews 7.9/10 Breakfast
  • 7 reviews 1.1/10 Pool

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