Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,410 reviews

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Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,410 reviews

TripAdvisor Rating  4.0/5  3,323 reviews

Certificate of excellence 2024

Fab stay, Fab Staff

TripAdvisor rating 5.0/5

Ali L TripAdvisor review

This was an excellent stay from start to finish. The breakfasts were delicious and fresh, the beds were uber comfy and the staff were incredible. I would especially like to thank Audrie for being a ray of sunshine each time we saw her- she always remembered us and had a smile and kind word for us.

Hi G98950Walil, It sounds like you had a wonderful experience during your stay! Delicious breakfasts, comfy beds, and incredible staff really can make all the difference. I'm glad to hear that Audrie stood out with her warm and friendly demeanor—it’s those personal touches that make a stay memorable. I'll be sure to pass along your kind words to her and the rest of our team. We look forward to welcoming you back for another fabulous stay in the future! Kind regards, Aurelija Revuckaite Guest Experience Manager

Poor sleep due to hot and stuffy room - not resolved when reported.

TripAdvisor rating 1.0/5

glencdawson Business - TripAdvisor review

Very little sleep due to the room being far too hot and stuffy. Reported the issue with the 'air cooling system' on the Sunday night, but nothing was done. The window barely opens and is also above a busy street. The result was me exhibiting at a busy nearby event, feeling completely shattered for three days. Please don't waste your time replying with your standard response to bad reviews. Clearly, you do nothing and don't value feedback, as this issue has come up several times before.

Hi glencdawson, I'm truly sorry to hear about your disappointing experience during your stay. It’s definitely unacceptable to have such discomfort, especially when it impacts your ability to rest well and perform at your best during a busy event. Your feedback is valuable, and I assure you that I'm not going to give you a canned response—I understand how frustrating it can be when issues aren’t addressed promptly or effectively. While I can't change what happened, I will make sure to escalate this matter to our management team immediately. We take guest feedback seriously, and we are committed to improving our services and addressing recurring issues like this one. I appreciate you taking the time to share your experience, and I hope we can regain your trust in the future if you decide to give us another chance. If there's anything specific you'd like to discuss or any way I can assist you further, please let me know via aurelija.revuckaite@accor.com Kind regards, Aurelija Revuckaite Guest Experience Manager

well located

Customer review rating 4.0/5

Laura B. Business - Confirmed reviews ALL

Upon arrival, I found that my room was not yet prepared. The staff informed me that it would take an hour or two to get it ready. Initially, they had trouble locating my booking. After spending six hours on public transport, I needed to freshen up. The staff suggested I use the gym while waiting, which I found to be satisfactory. Once I finally got into my room, I was pleased to find it lovely. The breakfast provided was also great. The hotel's location was ideal for my visit to the Excel.

We regret any inconvenience caused by the delay in preparing your room upon your early arrival. While we strive to have rooms ready as early as possible, it's not always feasible due to cleaning and preparation schedules. We appreciate your patience and understanding in this matter. We're pleased to hear that you found the gym satisfactory while waiting for your room and that you ultimately enjoyed your stay once you were able to check in. It's great to know that you found your room lovely and that you enjoyed the breakfast provided. Additionally, we're glad that our hotel's location was ideal for your visit to the Excel. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Convenient for the ExCeL

Customer review rating 5.0/5

Dan P. Business - Confirmed reviews ALL

Excellent facilities located very conveniently next to the ExCeL which was the purpose of my visit. Upgraded upon arrival, very comfortable bed and a nicely equipped gym. Lovely views across the docklands area and lots of choice for local restaurants.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’Google’’. Here is the link; https://www.google.co.uk/travel/hotels/entity/ChkIhc-6yJ6CxtvEARoML2cvMTFjZmRnOHdxEAE/reviews?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaIAoCGgASGhIUCgcI6A8QBRgFEgcI6A8QBRgGGAEyAhAAKgkKBToDR0JQGgA Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Convenient for the Excel

TripAdvisor rating 5.0/5

Penny C TripAdvisor review

Really convenient location for the Excel, so easy to get to from King’s Cross Station too (one tube stop, then change on to Elizabeth line to Custom House). Check in super quick and efficient, and service was great too! The room was a little hot but I think it’s only because it was an unusually hot day when I went. Audrie in the restaurant was lovely and so friendly too.

Hi Pennypyc, We're thrilled to hear that you found our hotel convenient for your visit to the Excel and that you had an easy time getting here from King's Cross Station. It's great to know that your check-in process was quick and efficient, and that you received great service throughout your stay. We apologize for any discomfort caused by the room being a little hot, especially on an unusually warm day. Your understanding is appreciated, and we'll make sure to address any temperature issues to ensure a comfortable stay for our guests. Thank you for your kind words about Audrie in the restaurant—we'll be sure to pass along your compliments. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon! Kind regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,161 reviews 9.1/10 Location
  • 1,693 reviews 6.8/10 Room
  • 1,451 reviews 7.6/10 Service
  • 40 reviews 5.6/10 WiFi
  • 777 reviews 6.1/10 Cleanliness
  • 637 reviews 6.8/10 Breakfast
  • 371 reviews 5.4/10 Food
  • 344 reviews 5/10 Value

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