Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,559 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Room 1

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,559 reviews

TripAdvisor Rating  4.0/5  3,452 reviews

Certificate of excellence 2024

Receptionist very unwelcoming

Customer review rating 0.5/5

Anon Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience with us. I sincerely apologize for the lack of warmth and attentiveness you encountered during your check-in. Our team is trained to provide a welcoming atmosphere, and it is disappointing to hear that we fell short in this instance. Your feedback regarding the communication of essential information during check-in is also noted. We strive to ensure that all our guests feel informed and valued from the moment they arrive. I regret that your experience did not reflect our commitment to our loyal guests. Please know that your comments will be addressed with the team to enhance our service standards. We appreciate your loyalty and hope to have the opportunity to restore your faith in our hotel in the future. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Fantastic location

Customer review rating 5.0/5

Liam Business - Confirmed reviews ALL

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

beautiful but not delivered service it should have

Customer review rating 3.0/5

Alexandra C. Families - Confirmed reviews ALL

Thank you for sharing your feedback. We’re pleased to hear you enjoyed the hotel’s location and design but regret that certain aspects of your stay did not meet expectations. Regarding your comments on food availability, our kitchen operates until 9:45 PM daily, with pizzas served afterward. Upon reviewing operations during your stay, we can confirm that our team continued serving until 1 AM, which aligns with our regular bar closure time. Additionally, room service remains available overnight with a selection of beverages and pizzas. We appreciate your insights and will use them to enhance our guest experience. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Good stay overall

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback regarding your stay. We are delighted to hear you enjoyed your upgrade and found our location convenient. We appreciate your comments about parking costs and will continue to evaluate our pricing to ensure a fair experience for all. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Strangers entered my room in the night.

Customer review rating 0.5/5

Joe Business - Confirmed reviews ALL

Dear Joe, Thank you for sharing your experience, and I sincerely apologize for the distressing situation you encountered during your stay with us. The security and comfort of our guests are our top priorities, and it is concerning to hear about the incident you described. We take such matters very seriously and will be reviewing our procedures to ensure that this does not happen again. Our aim is to provide a safe environment, and I regret that we fell short of this during your visit. The night manager’s offer of a discount was intended as a gesture of goodwill, but I understand how it may not have met your expectations under the circumstances. I appreciate your feedback and assure you that it will be considered as we strive to improve our services. Thank you for bringing this to our attention. Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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Other web-users rate our hotel

  • 1,280 reviews 9.2/10 Location
  • 1,803 reviews 6.8/10 Room
  • 1,539 reviews 7.9/10 Service
  • 39 reviews 6.2/10 WiFi
  • 817 reviews 6/10 Cleanliness
  • 639 reviews 6.8/10 Breakfast
  • 383 reviews 5.9/10 Food
  • 333 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.