Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,593 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,593 reviews

TripAdvisor Rating  4.2/5  3,599 reviews

Certificate of excellence 2025

Worst night's sleep in any hotel I've stayed at.

TripAdvisor rating 3.0/5

Dreamer523336 TripAdvisor review

Stayed here as a family group with four rooms for two nights. This was our first stay here since before the pandemic, when we always had good stays here. This time the rooms were incredibly warm and uncomfortable at night. However, unfortunately opening the window at night was not an option with lots of street noise, which was especially bad at 3am when a dustbin lorry spent 45 mins emptying the large industrial wheelie hotel bins two floors below our window. This was quite honestly the worst night's sleep I've had in any hotel, anywhere in the world. Fortunately, having left our windows open all day, the second night was more tolerable even though we still had to close them.

Great

TripAdvisor rating 5.0/5

Joann B TripAdvisor review

Great service from Rayan today, he was very helpful. Would be coming back very soon as I enjoyed my stay. Appreciate it!!

Customer review rating 3.0/5

Constantin L. Business - Confirmed reviews ALL

The hotel feels clean and spacious. I think the gym facilities are great, this being a big reason why I come back here. But sauna facilities are basically unusable: the sauna barely feels hot in both the wet and dry rooms, and the shower was not functional. Also, I think the place could be organised a little better, with a coat hander for the robe and some sort of small seating area.

Customer review rating 2.5/5

Lucian A. Families - Confirmed reviews ALL

Room was bot done when we arrived, basically they gave us a room which was not cleaned after the previous guests. Breakfast was bad, same food every day and hard tonfind a table, overwhelmed due to lack of personel

Dear Lucian, Thank you for sharing your feedback with us, and I’m truly sorry that your stay did not reflect the level of service and comfort expected from a 4-star hotel — nor the experience we aim to deliver to our loyal ALL Gold members. Arriving to a room that hasn’t been prepared is absolutely not acceptable, and I understand how frustrating that must have been after travelling. This has been raised directly with our Housekeeping leadership team, as this is a clear process lapse we must prevent from happening again. I’m also sorry to hear that breakfast felt repetitive and crowded. During peak occupancy the restaurant can become busier than usual, and we’re already reviewing team deployment and buffet rotation to make mornings feel smoother and more enjoyable. While I am glad to see your check-out experience scored highly, I appreciate that this doesn’t undo the inconvenience earlier in your stay. We will be using your comments as part of our ongoing work to improve flow, quality, and guest comfort — the kind of behind-the-scenes upgrades that guests feel in their experience, not just read in reviews. Thank you again for taking the time to help us improve. We hope to have the opportunity to welcome you back and provide the seamless stay you originally expected. Best regards, Aurelija Revuckaite Room Divisions Manager Novotel & ibis London ExCeL

Customer review rating 4.5/5

Laura M. Families - Confirmed reviews ALL

The hotel’s location is amazing and the twin rooms had very generous beds.

Dear Laura, Thank you for your lovely review — I’m delighted to hear you enjoyed our unbeatable location and found the twin beds suitably generous (we do like to make sure everyone can starfishingly stretch out!). I’m sorry to hear that your arrival wasn’t quite as smooth as the rest of your stay. Finding the lifts should not feel like solving an escape room puzzle, and being met by a less-than-engaged reception team certainly doesn’t set the tone we aim for. I’ll be addressing this with the team to ensure clearer directions and, importantly, a more attentive and energised welcome. It’s great to know that once past the ground-floor treasure hunt, the rest of your experience — accommodation, dinner, bar and overall comfort — really hit the mark. We appreciate you sharing this feedback, as it helps us sharpen the parts of the journey that matter most. We hope to welcome you back soon, with a more enthusiastic team and much easier lift navigation! Best regards, Aurelija Revuckaite Room Divisions Manager Novotel & ibis London ExCeL

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Other web-users rate our hotel

  • 1,460 reviews 9.2/10 Location
  • 2,070 reviews 6.8/10 Room
  • 1,973 reviews 8.3/10 Service
  • 34 reviews 7.6/10 WiFi
  • 975 reviews 5.8/10 Comfort
  • 927 reviews 6/10 Cleanliness
  • 760 reviews 7.7/10 Breakfast
  • 380 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.