Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,584 reviews

Best price
guarantee
Novotel London Excel - Image 1
Novotel London Excel - Image 2
Novotel London Excel - Image 3
Novotel London Excel - Image 4
7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,584 reviews

Customer review rating 3.0/5

Natale T. Business - Confirmed reviews ALL

Dear Natale T., Thank you for your feedback regarding your recent stay. I regret to hear that the Executive room did not meet your expectations and that you experienced issues with the WC and sauna availability. Your comments are important to us as we strive to enhance our guest experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.5/5

Daniel C. Business - Confirmed reviews ALL

Dear Daniel, Thank you for taking the time to share your feedback following your recent stay with us. Whilst I am pleased to hear that our location proved convenient for your visit to ExCeL London and that you found the booking, arrival, cleanliness, WiFi and departure aspects of your stay satisfactory, I am disappointed to learn that several maintenance-related issues detracted from your overall experience. Please accept my apologies regarding the unavailable treadmill and the issues you encountered with the in-room remotes. This is certainly not the standard we aim to provide. Your comments have been shared with the relevant departments to ensure these items are reviewed and addressed. With regards to the sauna and steam room, these facilities have unfortunately been unavailable for a number of weeks due to an ongoing technical issue. As they are currently out of service, we have deliberately removed them from our advertised facilities until they are fully operational again. Nevertheless, I appreciate that their unavailability was disappointing, particularly if you were hoping to make use of them during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience. Kind regards, Aurelija Revuckaite Room Divisions Manager

Customer review rating 5.0/5

Kristina R. Solo - Confirmed reviews ALL

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 2.5/5

Ella H. Couples - Confirmed reviews ALL

Dear Ella H., Thank you for your feedback regarding your recent stay. I regret that the bed configuration did not meet your expectations. We strive to provide accurate information about our room types, and I appreciate your comments as they help us improve our services. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 2.5/5

Christianna A. Couples - Confirmed reviews ALL

Dear Christianna A., Thank you for sharing your feedback regarding your recent stay. I regret that the cleanliness of your room did not meet your expectations, and I understand your concern regarding the lack of follow-up on your complaint. We take cleanliness seriously and will address this internally to improve our services. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Other web-users rate our hotel

  • 1,615 reviews 9.2/10 Location
  • 2,240 reviews 6.6/10 Room
  • 2,710 reviews 8.4/10 Service
  • 35 reviews 6.7/10 WiFi
  • 1,041 reviews 5.5/10 Comfort
  • 995 reviews 6.1/10 Cleanliness
  • 871 reviews 7.9/10 Breakfast
  • 5 reviews 6/10 Beach

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in London