Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,568 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,568 reviews

Customer review rating 3.5/5

Joy F. Friends - Confirmed reviews ALL

The hotel was in a great location. The room was quiet and clean but very warm. The layout was odd, it felt as if it had been modified at some point and didn’t really work. The toilet was next to the door, nowhere near the bathroom, so after using the toilet you have to walk back to the bathroom to wash your hands. The room was very hot, the air conditioning did not seem to make any difference. We tried to have the window open but the aircraft noise didn’t make this a practical solution. There was little storage and a shortage of electrical sockets.

Dear Joy F., Thank you for sharing your feedback regarding your recent stay at Novotel London Excel. I am pleased to hear that you found our location convenient and appreciated the cleanliness and quietness of your room. However, I regret to learn that the room temperature and layout did not meet your expectations. Please be assured that we strive to provide a comfortable environment for all our guests. I understand that the room's temperature can be a concern, especially with air conditioning challenges. Your comments regarding the layout and storage facilities are also valued, as they provide us with important insights into potential areas for improvement. We appreciate you bringing these matters to our attention, and I will ensure that your feedback is shared with our management team for future considerations. Sincerely, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Andy D. Business - Confirmed reviews ALL

Very good location for London City Airport and facilities

Dear Andy D., Thank you for your positive feedback regarding our location. We are pleased to hear that you found our proximity to London City Airport and facilities to be advantageous during your stay. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 0.5/5

Yuying H. Business - Confirmed reviews ALL

The first room had a broken air conditioner. The second room had a faulty power switch—after the lights stayed on for three seconds, the entire room went dark. The front desk didn’t believe us at first and told us to remove the key card after inserting it to get electricity, which made no sense. After several tests, they finally confirmed it was broken, but it still took a long time to arrange a room change, delaying things past the child’s bedtime. The third room appeared fine at first, but no matter what temperature we set on the air conditioning, the room stayed above 24°C. The child was too hot to sleep. Absolutely not recommended.

Dear Yuying H., Thank you for sharing your feedback regarding your recent stay at Novotel London Excel. I sincerely apologize for the inconveniences you experienced with the air conditioning and power switch in your rooms. It is regrettable to hear that the initial response from the front desk did not meet your expectations and that you encountered delays in resolving these issues. We strive to provide a comfortable environment for our guests, especially for families with children. It is concerning that the temperature control in your final room did not function properly, affecting your child's comfort. Please know that your comments will be shared with our maintenance team to ensure we address these concerns. I appreciate your feedback and hope to have the opportunity to restore your faith in our hotel in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Dorothy A. Families - Confirmed reviews ALL

We had a fabulous room with great views. The hotel is modern and spacious with excellent links to DLR and tubes.

Dear Dorothy A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our modern facilities, spacious accommodations, and convenient transport links. Your feedback means a lot to us and we hope to welcome you back soon. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Emmanuella G. Families - Confirmed reviews ALL

I have stayed at this hotel on several occasions; however, my most recent experience was extremely disappointing. The room allocated to us, Room 345, had a visibly stained carpet. This is not the first time we have been assigned this particular room, and I am unclear as to why this continues to be the case. Additionally, the location of the room resulted in significant noise disturbance, which made the stay highly uncomfortable. During breakfast, a member of staff repeatedly requested that I leave a review and handed me his card. While I prefer not to mention names, I find it inappropriate to request reviews before any meaningful service has been delivered, and this was quite off-putting. While I have previously enjoyed my stays at this hotel, this experience did not meet expectations, particularly given the cost of £125 per night. I trust this feedback will be taken seriously and used to improve future guest experiences.

Dear Emmanuella, Thank you for taking the time to share such detailed feedback following your recent stay with us. I’m genuinely sorry that this visit did not reflect the standard you have previously experienced with us. I was particularly concerned to read your comments regarding Room 345. A stained carpet and the level of noise you encountered are not acceptable, especially for a returning guest, and I fully understand how this impacted your comfort. Please be assured this will be followed up with our housekeeping and maintenance teams immediately, and we will also review why this room continues to be allocated without the necessary corrective action. I’m also sorry that your breakfast experience felt uncomfortable. While we always appreciate guests supporting us with feedback, it should never feel intrusive or inappropriate. Your comments have been shared with the team to ensure this is handled with far more discretion going forward. On a positive note, I’m glad to see you have enjoyed previous stays with us, but I completely understand that this visit fell short of expectations—especially given the value you paid. Your scores across several areas are taken seriously, and we will be addressing them as part of our ongoing improvement work. We truly value your loyalty as an ALL Accor Classic member, and I hope we’ll have the opportunity to restore your confidence in a future stay. If you do choose to return, please feel free to contact me directly so we can ensure a far more comfortable experience. Warm regards, Aurelija Revuckaite Room Divisions Manager Novotel & ibis London ExCeL

Other web-users rate our hotel

  • 1,607 reviews 9.3/10 Location
  • 2,181 reviews 6.7/10 Room
  • 2,549 reviews 8.5/10 Service
  • 36 reviews 6.6/10 WiFi
  • 1,005 reviews 5.9/10 Comfort
  • 991 reviews 6.2/10 Cleanliness
  • 862 reviews 7.8/10 Breakfast
  • 7 reviews 2.2/10 Pool

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