Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,610 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,610 reviews

Customer review rating 4.0/5

Fred I. Business - Confirmed reviews ALL

Comfortable

Dear Fred I., Thank you for your positive feedback regarding our location and comfort. We strive to provide an excellent experience for our guests, and it is gratifying to know that you enjoyed your stay with us. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Ilker U. Families - Confirmed reviews ALL

It is my second time at this hotel in 6 months. Location is perfect. Safe, clean and quiet. Very close to Elizabeth Line and DLR. 15-20 minutes ride to the center max. Rooms are clean, beds are comfortable (esp. in suit), helpful staff and very satisfying breakfast. Great value for money except exhibition-meeting times at Excel. Rooms started to seem that their time has come for renovation.

Dear Ilker U., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the cleanliness and comfort of our rooms, as well as our breakfast offerings. Your observation about the need for renovations has been duly noted. We continuously evaluate our facilities to enhance guests' experiences. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Stacey P. Business - Confirmed reviews ALL

Tired rooms, broken lifts, long queues at the bar and a lost dining booking.

Dear Stacey P., Thank you for sharing your feedback. I apologize for the inconveniences you experienced during your stay, including the condition of your room, the issues with the lifts, and the dining reservation. Your comments are valuable as we strive to improve our guest experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 0.5/5

Jamie Q. Business - Confirmed reviews ALL

We stayed for 100% show at Excel, the ground floors lifts only 1 was working over the 4 days of our stay - Friday - Monday, on check out only 1 lift out of 3 was working on the reception floor, one of which hadn't worked the whole time we were there, I was on the 8th floor and had to wait 15 minutes to get a lift. We had a meeting room on the Friday, the coffee machine stopped working and had to ask for extra milk, 3 separate people asked for the water with lemons to be topped up as empty but never was, My lights in my room wouldn't always work and took 20 minutes to get going, the aircon never worked properly so my room was boiling the whole weekend, the bar staff were extremely slow and not enough people working on it, the breakfast was good though.

Dear Jamie Q., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit. I understand that the limited functionality of the lifts was particularly frustrating, especially during a busy event. Please know that we are continuously working to maintain and improve our facilities to better serve our guests. I am also sorry to hear about the issues you encountered with the coffee machine and the room amenities. Your comments regarding the service in the bar area have been noted, as we strive to provide efficient service to all our guests. It is heartening to know that you enjoyed the breakfast offering, and I will ensure your feedback is shared with our team. Thank you once again for your valuable feedback, and I hope you might consider staying with us again in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Lindsey P. Business - Confirmed reviews ALL

Friendly staff - especially Carlos in the restaurant who sorted hot water, honey and lemon for my sore throat; breakfast was good; bar was awful - not enough staff and clueless. Other than the bar experience would have been 10/10.

Dear Lindsey P., Thank you for your feedback. We are pleased to hear that you enjoyed our location and the friendly service provided by our staff, particularly Carlos. Your comments regarding the bar service will be noted for future improvements to enhance our guests' experiences. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Other web-users rate our hotel

  • 1,616 reviews 9.4/10 Location
  • 2,208 reviews 6.8/10 Room
  • 2,538 reviews 8.6/10 Service
  • 35 reviews 7.2/10 WiFi
  • 1,014 reviews 6.3/10 Cleanliness
  • 864 reviews 7.8/10 Breakfast
  • 7 reviews 2.2/10 Pool

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