Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,581 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,581 reviews

Customer review rating 5.0/5

Tracey G. Families - Confirmed reviews ALL

The hotel looked after us so well. It was great to spend quality time with my daughter while she attended an event at Excel, London. Rooms were so comfortable and staff were delightful and helpful. Breakfast was great both days.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.0/5

Jaime D. Couples - Confirmed reviews ALL

Good location. Staff were helpful. Rooms were well equipped and a good size. Rooms were quiet and kept clean during stay. The only downside was temperature control in the room, it didn’t do anything. Asked reception, and was given a small fan. We could open a window at least

Dear Jaime D., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our location, helpful staff, and clean, well-equipped rooms. However, we regret that you experienced issues with temperature control. While we strive to maintain comfort in our accommodations, we appreciate your understanding in using a fan and opening the window as a solution. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Helen K. Families - Confirmed reviews ALL

Nice hotel near excel. Breakfast room service would have been good

Dear Helen K., Thank you for your feedback regarding your recent stay. I appreciate your positive comments about our location. I understand you were looking for breakfast room service, and I will ensure your suggestion is noted for future consideration. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Andrew H. Business - Confirmed reviews ALL

Everything went really well! However you really need to sort out your lifts: one from the entrance was not working all week, and the three from reception to the rooms varied between none, one and all three working! Sort it out!!

Dear Andrew H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, but we regret any inconvenience caused by the lift issues. Your comments will be taken into consideration as we continually strive to improve our services. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 1.5/5

Navdeep M. Business - Confirmed reviews ALL

Asked for heating to be sorted but it never happened.

Dear Navdeep M., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the heating in your room. It is our aim to ensure a comfortable stay for all our guests, and I regret that we did not meet your expectations in this instance. Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Other web-users rate our hotel

  • 1,615 reviews 9.3/10 Location
  • 2,196 reviews 6.7/10 Room
  • 2,549 reviews 8.5/10 Service
  • 36 reviews 6.6/10 WiFi
  • 1,011 reviews 5.9/10 Comfort
  • 1,001 reviews 6.1/10 Cleanliness
  • 859 reviews 7.7/10 Breakfast
  • 7 reviews 2.2/10 Pool

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