Novotel London Excel Hotel 4 stars

TripAdvisor rating 4.0/5 2,785 reviews
Novotel London Excel
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located opposite the ExCel Exhibition Centre

  • 3-minute walk from Royal Victoria station

  • Relaxing meals in a stylish setting

  • Meeting areas for all your conference needs

  • Free internet access in all guest rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA
london
united kingdom

Tel: +442076600677

Fax: (+44)207/5409710

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 1 :   147 CUSTOM H. EXCEL

  • BUS 2 :   325 CUSTOM H. EXCEL

  • BUS 3 :   241 CUSTOM H. EXCEL

  • BY SUBWAY :   DLR Royal Victoria

  • METR :   DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS :51.507973, 0.024658

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room with queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Premium Room with Queen bed + 1 Sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Executive Premium Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Accessible Room with Queen Size Bed

  • Max. number of persons: 2
  • Area: From 25

Suite king bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 50
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

UPPER DECK RESTAURANT

Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 70

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,955 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,785 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice mini break in a great location.

Customer review rating 4.4/5

Mark F. D. Couples - 28/11/2019 Confirmed reviews ALL

The hotel is in a really good location. We were very impressed with Niall when we checked in. The room was nice apart from the toilet which when we left noticed that it was not very clean. When we returned at 23.00 we mentioned it to the receptionist who said that he would arrange for housekeeping to come to our room to clean the toilet. We waited until midnight but nobody came. This was really unacceptable. However, everything else was good.

Dear Mark P., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations At Novotel your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with internal department communication and prevent future occurrence. Regarding your toilet, I sincerely apologise on the behalf of the team and if you would be kind enough to let us welcome you again to put things right we would kindly accept. IThank you for your good words regarding my colleague, it's always a pleasure to receive positive feedback. I will share your comments with our team especially Niall. We appreciate your sharing your comments and concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations

Comfortable hotel

Customer review rating 4.4/5

Yvonne N. Families - 27/11/2019 Confirmed reviews ALL

Smooth check in. Staff very helpful

Dear Yvonne N., We very much appreciate your kind words regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback, and I am glad to hear everything was fine. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations
Customer review rating 4.4/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

I sent an email but no reply. I stayed at your hotel over the weekend, no surprising charges: good, clean room: good. However there was one issue. I stayed in room 631 and my partner and I spent the night extremely hot as the AC was not working. We had to open both windows which helped cool the room down a little bit, but not much. It really affected our sleep after a long journey to London. Just letting you know so you can check it out, as we were not given the opportunity to provide feedback when we checked out at the desk which is not what I’d expect from your chain.

Dear Sebastian P., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations.. At Novotel your feedback is very important to us so I sincerely apologise that you were not given an opportunity to express this. Please rest assured that we are taking the appropriate measures with our maintenance team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don't hesitate to personally contact me via H3… regarding your next stay so I can ensure your experience is as amazing as it should be. Sincerely, Sahara Mitchell Guest Relations Agent

Huge problems with rooms (suites) x 2, unmade beds, dirty towels on floor

Customer review rating 4.4/5

Sarah B. Business - 27/11/2019 Confirmed reviews ALL

An extremely bad experience for such a well renowned hotel. Obviously complained to Reception Staff twice about the two separate incidences and subsequently received one refund and still awaiting a second. Would NEVER recommend this hotel.

Lovely

Customer review rating 4.4/5

Fizz H. Families - 26/11/2019 Confirmed reviews ALL

Well located hotel with friendly staff

Dear Fizz H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Fab

Customer review rating 4.4/5

Gh Friends - 26/11/2019 Confirmed reviews ALL

Excellent service, room in location as requested, comfy bed, good shower

Dear Gill H., Wow thank you for the great review! We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Fantastic stay!

Customer review rating 4.4/5

Lorraine Families - 25/11/2019 Confirmed reviews ALL

My experience was very positive, we were very impressed by everything from the staff to the room. It was clean and comfortable and with everything that we could need. We would definitely return in the future.

Dear Lorraine , Warm Greetings from Novotel London Excel! What an amazing comment about your stay! We were glad to have within our house! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibaut Darries Reception Team Member

Fairly comfortable but very expensive to eat or drink

Customer review rating 4.4/5

Mark M. Couples - 25/11/2019 Confirmed reviews ALL

Comfortable room but way overpriced for eating and drinking.

Dear Mark, Warm Greetings from Novotel London Excel!Thank you for taking the time to tell us about your experience with us. I am delighted to hear that you had a great stay with us and to take this opportunity to sincerely apologize. I will make sure your concern will be share with all of our team. We appreciate your sharing your concerns, we hope to welcome you back in the near future. Sincerely, Thibaut Darries Reception Team Member

always excellent

Customer review rating 4.4/5

Mandy J. Couples - 25/11/2019 Confirmed reviews ALL

we love staying here! smells nice, lovely staff and love the general area! nice and clean too!!

Dear Mandy, Warm Greetings from Novotel London Excel! It is always a pleasure to welcome you here! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thibaut Darries Reception Team Member

Very comfortable

Customer review rating 4.4/5

Becki Business - 22/11/2019 Confirmed reviews ALL

The room was comfortable and everything I needed was provided. The breakfast was lovely

Dear Rebecca, Thank you very much for staying with us at Novotel London Excel! Thank you for the great review of our hotel! We are glad that you enjoyed our room and the breakfast We hope to welcome you again in the near future. Sincerely, Thibaut Darries Reception Team Member

Really great

Customer review rating 4.4/5

Anonymous Solo - 21/11/2019 Confirmed reviews ALL

I felt very welcomed and comfortable and the décor is very lovely. Cooked English breakfast would be a nice addition if you wanted to improve things even more.

Dear Nonyelum, Thank you very much for staying with us at Novotel London Excel! A big thanks for the great review of our hotel! We are really glad that you enjoy your stay with us, your feedback will be shared with the rest of our team. Sincerely, Thibaut Darries Reception Team Member

Worked very well for what we wanted

Customer review rating 4.4/5

Peter L. Couples - 20/11/2019 Confirmed reviews ALL

Friendly, efficient and comfortable

Dear Peter, Thank you very much for staying with us at Novotel London excel! We are delighted that your stay with us was a pleasant one. We hope to have you again in the near future. Best Regards, Thibaut Darries Reception team Member

Disgraced

Customer review rating 4.4/5

Shahenoor Couples - 19/11/2019 Confirmed reviews ALL

The Ac in the room was not working neither was the heating. The room was extremely hot inside. The sauna was broken so only got to go steam room. Was extremely disappointed as it was a celebration of my 2 year anniversary which was not the best.

Dear Shahenoor R., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations allow me to express my sincerest apologies. At Novotel your feedback is very important to us. I am sorry we missed the mark for your special occasion. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to offer you a free upgrade to an executive room and complimentary breakfast when you next book with us. Please email me on H3… so I can personally arrange this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations Agent

Excellent stay, as always

Customer review rating 4.4/5

Lynne Friends - 19/11/2019 Confirmed reviews ALL

From the initial reception to room comfort & cleanliness, early Sunday morning gym & sauna, leisurely breakfast and checkout, everything was great. Will stay again next time we attend an event at O2

Dear Lynne, Greeting from Novotel London Excel! It is always a pleasure to welcome you here! Thank you very much for taking the time to write such positive feedback.I am glad to heard that you had an amazing stay! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibaut Darries Reception Team Member

grear

Customer review rating 4.4/5

Marina Couples - 18/11/2019 Confirmed reviews ALL

perfect

Dear Marina, Warm greetings from Novotel London Excel! Thank you for this great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thibaut Darries Reception Team Member

A most hospitable comfortable experience.

Customer review rating 4.4/5

Anonymous Solo - 18/11/2019 Confirmed reviews ALL

On arrival, I was exhausted by the leadup over the month prior to the 23 hour flight. To my delight I was greeted with "Your room is ready, would you like to go and take a nap?" Your perceptive and kindly, efficient staff won your hotel a Gold star for the welcome. The double glazed windows, one of which opened, with a security tie, both cut out the airport flight sounds for a most comfortable night's sleep, but also allowed fresh air to circulate. The breakfast offerings were comprehensive and good, the dining room staff were, again, friendly and unobtrusively helpful. The view of the harbour was a great asset. Dining was either casual, or a little more formal, with, again, professional, excellent waiters. My stay was most comfortable and enjoyable, the position of the hotel suited for travel to London city by train as well as the short walk to the ExCel London centre. The staff and the accommodation were just what I needed. I will be coming here again!

Dear Rosemary, Greeting from Novotel London Excel! A huge thanks for this amazing comment! It is always a pleasure to receive positive feedback. I am glad to heard that all our team was here for you to make this stay unique. I'll share this comment with them! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibaut Darries Reception Team Member

Enjoyed our stay, the hotel was very good and in a perfect location

Customer review rating 4.4/5

Chris E. Friends - 17/11/2019 Confirmed reviews ALL

Bed was comfortable and the room was very nice, but there was no outlet socket next to the mirror which made hair-drying awkward. The staff were very helpful and friendly. The bar was a little limited though.

Dear Christine, Greeting From Novotel London Excel! Thank you very much for this great review , we are really glad to receive a feedback of your stay with us. We hope to have you again in the near future. Best Regards, Thibaut Darries Reception Team Member

Very good hotel

Customer review rating 4.4/5

Jadwiga Solo - 16/11/2019 Confirmed reviews ALL

Comfortable conditions in the hotel. Very competent and professional staff. I recommend!

Dear Jadwiga, Greeting from Novotel London Excel! Thank you for taking the time to share your feedback. It will be share with the rest of our team! We hope to welcome you back to our hotel very soon! Sincerely, Thibaut Darries Reception Team Member

Great staff and views from Novotel Excel

Customer review rating 4.4/5

Belen Business - 16/11/2019 Confirmed reviews ALL

You'll always feel welcome at any Novotel, specially in London Excel. The room had beautiful views of the Thames and the LCY airport.

Dear Belen, Thank you for again for staying with us at Novotel Excel and been our guest, it's always a pleasure to have you within our home. I'm delighted to read this nice comment , you 'll always be welcome here! I'll share this feedback with all of our team. We hope to have you again in the near future. Best Regards, Thibaut Darries Reception Team Member

Great, as always

Customer review rating 4.4/5

Jim Business - 16/11/2019 Confirmed reviews ALL

Comfortable, relaxing, friendly staff and great breakfast

Dear Jim, Thank you very much for staying with us at Novotel London Excel and a big thanks for this great feeback! It was so nice to see you again in our home. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thibaut Darries Reception Team Member
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