Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,548 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,548 reviews

Customer review rating 1.5/5

Emil A. Business - Confirmed reviews ALL

The AC couldn't go colder than 19 degrees. I asked front desk to rectify and the guy told me its a system issue and they are working to solve it-with that I understood everyone has issues from time to time, so I went out to INTA for a full days work with 2-3 hours of sleep in the hot room the night before. The same issue the next night and so I asked the front desk again and to my horror, the lady this time told me its a standard low cost saving measure so it appears the first guy just lied to me or she was. She did say they would send tech and he did come, zapped around with a laser temp and found it to be 24 Degrees-he took off electricity for 30 mins and came back and it still didnt work-he then said it was a hotel problem so I don't know where or how or who was telling the truth or whether they were all still chasing their tails in circles. They brought me a fan that helped minimally, and I am so glad I check out f this place tomorrow never to return. I will advise INAT and BEIN of the poor standard.

Dear Emil A., Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced regarding the air conditioning during your stay. We aim to ensure a comfortable environment for all our guests, and I regret that we fell short in this instance. I understand the frustration you experienced with the conflicting information provided by our team. Please rest assured that we take feedback seriously, and we will review our internal communication procedures to better address such concerns in the future. Your comfort is our priority, and I regret that the temporary solutions did not meet your expectations. We appreciate your comments and will use them to improve our services. Thank you for your feedback, and I hope you might reconsider visiting us again in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Tom K. Business - Confirmed reviews ALL

Everything was fine; the only issue is that teh bar service is way to slow for the number of people who are in the bar area. One shouldn't have to wait 15-20 minutes to get a beer. The servers were fine but the beer pours out way too slow and there never seems to be enough people there to serve. This is the case everytime I've been at this event. I usually walk down to the Crowne Plaza because they're much faster with about the same amount of people.

Dear Tom K., Thank you for your feedback regarding your experience at our bar. We appreciate your positive comments about our servers. However, I am sorry to hear about the delays you encountered while waiting for service. We aim to provide prompt service to all our guests, and your insights regarding the bar's efficiency are valuable. Please know that your concerns will be taken into consideration as we continually seek to enhance our guest experience. We hope to welcome you back and provide a more seamless experience in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Deb P. Couples - Confirmed reviews ALL

Helpful friendly staff. Nice balcony from the bar overlooking the water. Had a great stay.

Dear Deb P., Thank you for taking the time to share your positive experience at our hotel. We are pleased to hear that you found our location convenient and enjoyed the comfort of your stay, along with the views from our bar. Your kind words about our staff are greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Staffan A. Families - Confirmed reviews ALL

Good communications with the new Elisabeth line, clean room, good breakfast, not too noisy bar.

Dear Staffan A., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our clean accommodations, breakfast offerings, and the atmosphere of our bar. Your satisfaction is important to us. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Christopher S. Friends - Confirmed reviews ALL

Had an excellent stay. The room is high quality, the staff are welcoming, the facilities are exceptional and it was great value for money too. The only improvements are that linens for spa were not provided so needed to be requested, and the quality of the cocktails at the bar do not reflect the high asking prices. Otherwise I thoroughly recommend this hotel.

Dear Christopher S., Thank you for sharing your positive experience at Novotel London Excel. We are delighted to hear that you enjoyed the high-quality accommodations and found our staff welcoming. Your feedback regarding the absence of linens at the spa and the quality of cocktails has been noted, as we continuously strive to enhance our guest offerings. We appreciate your recommendation and look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Other web-users rate our hotel

  • 1,621 reviews 9.3/10 Location
  • 2,203 reviews 6.7/10 Room
  • 2,627 reviews 8.5/10 Service
  • 35 reviews 6.7/10 WiFi
  • 1,017 reviews 5.9/10 Comfort
  • 1,003 reviews 6.3/10 Cleanliness
  • 873 reviews 7.9/10 Breakfast
  • 5 reviews 4.3/10 Beach

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