Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,769 reviews

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Novotel London Excel - Image 1
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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 Queen size bed

Photo out of - Standard room with 1 Queen size bed

This room features a queen size bed and an ensuite rainfall shower. The room also features a work area, complimentary WiFi, 55inch TV, laptop size safe, hairdryer, fridge and tea/coffee making facilities.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an ensuite rainfall shower and also suitable for families. The room also offers a 55inch TV, complimentary WIFI, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

This room feature modern decor with a Queen bed, convertible sofa, an en suite bath or shower and also suitable for families. The room also offers a 55inch TV, complimentary WiFi, laptop size safe, hairdryer and tea/coffee making facilities.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

All our Superior Premium room features plus Nespresso coffee machine, 55inch TV, complimentary water, extra bathroom amenities, bathrobe and slippers. Up to 2 adults.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Spacious and beautifully designed, the suite includes 1 Living room, 1 bedroom and a bathroom. It includes en suite bath/shower, laptop safe, minibar, hair dryer, tea/coffee, 55inch TV. Up to 2 adults & 2 children

  • Views:

    River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 257 rooms
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • 257 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

14 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

In Balance

  • On site

Sports and leisure

Golf

  • Nearby

Water-skiing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.97 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

UPPER DECK RESTAURANT

Photo out of - UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
BABU Shamsuddoha
Classifications & labels
//
Capacity
180
Accessibility
Accessible service
7 Western Gateway, Royal Victoria Dock, E16 1AA London, United Kingdom
Telephone +44 20 7055 1942

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,769 reviews

Customer review rating 5.0/5

Michelle J. Couples - Confirmed reviews ALL

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.0/5

Suet Y. Y. Friends - Confirmed reviews ALL

Dear Suet Y. Y., Thank you for your kind words regarding our location, cleanliness, and the amenities provided in your family room. We are delighted to know that you enjoyed your stay and found our bedding arrangements to be accommodating for your family. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Elle M. Families - Confirmed reviews ALL

Dear Elle, Thank you so much for your lovely feedback! We are delighted to hear that you and your family enjoyed your stay and loved your room. It means a lot to us to know we were part of such a memorable experience. We hope to welcome you back again soon! Warm regards, Sara - Front Office Team Leader

Customer review rating 3.5/5

Ross C. Couples - Confirmed reviews ALL

Dear Ross C., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found the check-in process seamless and appreciated the cleanliness of your room. I sincerely apologize for the inconvenience you experienced with the water supply and the communication surrounding it. Your comments are valuable, and we will consider them as we strive to enhance our guest experience. Regarding the air conditioning, I regret that it did not meet your expectations, and I understand how important a comfortable environment is for a restful night. Additionally, I appreciate your input on the bathroom layout and tap positioning, as we continually seek to improve our facilities for our guests' convenience. Thank you once again for your insights. We hope to welcome you back in the future for an even better experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Dorothy W. Couples - Confirmed reviews ALL

Dear Dorothy, Thank you very much for sharing your lovely feedback. We are delighted to hear that you had a relaxing and comfortable stay with us and that our team made a positive impression with their helpful and friendly service. It is also wonderful to know that you enjoyed our location. Your kind words are greatly appreciated and serve as a lovely encouragement to our entire team. We hope to have the pleasure of welcoming you back again soon! Warm regards, Sara - Front Office Team Leader

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.0/5

Suet Y. Y. Friends - Confirmed reviews ALL

Family room are well arranged, that’s very nice bedding for family

Dear Suet Y. Y., Thank you for your kind words regarding our location, cleanliness, and the amenities provided in your family room. We are delighted to know that you enjoyed your stay and found our bedding arrangements to be accommodating for your family. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Elle M. Families - Confirmed reviews ALL

We loved our room. Nicest place we have stayed as a family in the UK

Dear Elle, Thank you so much for your lovely feedback! We are delighted to hear that you and your family enjoyed your stay and loved your room. It means a lot to us to know we were part of such a memorable experience. We hope to welcome you back again soon! Warm regards, Sara - Front Office Team Leader

Customer review rating 3.5/5

Ross C. Couples - Confirmed reviews ALL

Check in seamless, room was clean and tidy ans ready before 3pm which was a bonus. Minor hickup with water supply during stay but resolved within a few hours. Communication couldve been better regarding this though rather than everyone contacting reception! The air con in the room was very poor to non existent, was set to 18c but definitely never got that cold, in fact was actually too hot during the night. Leak from shower meant water sprayed up on to roof then onto the sink area. Weird set up with toilet in separate room to the sink etc. The tap was positioned too close to the sink.

Dear Ross C., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found the check-in process seamless and appreciated the cleanliness of your room. I sincerely apologize for the inconvenience you experienced with the water supply and the communication surrounding it. Your comments are valuable, and we will consider them as we strive to enhance our guest experience. Regarding the air conditioning, I regret that it did not meet your expectations, and I understand how important a comfortable environment is for a restful night. Additionally, I appreciate your input on the bathroom layout and tap positioning, as we continually seek to improve our facilities for our guests' convenience. Thank you once again for your insights. We hope to welcome you back in the future for an even better experience. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Dorothy W. Couples - Confirmed reviews ALL

We had a relaxing comfortable stay with helpful staff. A great location.

Dear Dorothy, Thank you very much for sharing your lovely feedback. We are delighted to hear that you had a relaxing and comfortable stay with us and that our team made a positive impression with their helpful and friendly service. It is also wonderful to know that you enjoyed our location. Your kind words are greatly appreciated and serve as a lovely encouragement to our entire team. We hope to have the pleasure of welcoming you back again soon! Warm regards, Sara - Front Office Team Leader

Customer review rating 4.5/5

Steven M. Solo - Confirmed reviews ALL

Close to where I wanted to go. Good facilities well located and very comfortable. I was very pleased overall.

Dear Steven, Thank you for sharing your experience with us! We are pleased to hear that our location suited your needs and that you found the hotel comfortable and well-equipped. It is wonderful to know you had such a positive stay, and we would be delighted to welcome you back on your next visit to London! Kind regards, Sara - Front Office Team Leader

Customer review rating 2.0/5

Agnes M. Families - Confirmed reviews ALL

I stayed at in lots of hotels around the World but never met with receptionist who would have been so rude. This lady who was at the front desk on wednesday at 17.45 the only thing she cared about is taking the payment for the room. She brought our suitcases out from the luggage room and thats it. Gave us the key cards but no information whatsoever. For example you gonna find your room on ...floor, the lifts are over there, the restaurant is over there, you can have your breakfest from this time to that time....nothing. She just clearly did not care at all, did not want to be there, did not want to do her job. I dont understand how a big hotel like Novotel would employ a receptionist like her with 0 customer service skills. Its a shame really as this experience ruined my mood.

Customer review rating 5.0/5

Shiva N. Business - Confirmed reviews ALL

It was an excellent experience staying at Novotel, highly recommended!

Dear Shiva N., Thank you for your kind words and recommendation. We are delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 3.5/5

Patrick R. Couples - Confirmed reviews ALL

Entered the room and did not feel I could seat on the sofa, which was badly stained. Found a used refilling bottle for a cape under the bed and facial tissue pack under the luggage furniture. Not sure how all this was missed.

Customer review rating 4.5/5

Shaun G. Families - Confirmed reviews ALL

We were in the area for a concert at the O2 Arena and your hotel was best value in the location, a view shared by other concert goers we met in the hotel who had stayed with you for similar events in the recent past

Dear Shaun G., Thank you for sharing your positive experience at Novotel London Excel. We are delighted to hear that our location and beautiful views contributed to your stay, as well as the exceptional service provided by Rayan at reception. It is gratifying to know that our hotel was the perfect choice for your visit to the O2 Arena and that other guests felt the same. We hope to welcome you back for future events. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Cameron D. Friends - Confirmed reviews ALL

Majority of staff seem disinterested in anything we had to say. Staff gave conflicting information with regards to the bar and kitchen dining. Myself and 2 friends ordered drinks at the bar, and asked if the restaurant was open during MCM. They said it was open and were just getting setup and that we could take our drinks from the bar to the restaurant. The server at the reception was very reluctant to let us in with the drinks and did a very poor job explaining the menu given I had a booking. It was not made clear that bookings were not taken during the MCM period. Overall the stripped down menu was pretty poor I believe for the price. The exception to the food was the breakfast, in particular the server Audrie, she was an absolute gem to talk to, made us feel very welcome and even chatted to us about the convention and travels in between meeting the needs of diners. She made us feel very welcomed, a far cry from the other staff members running the place. If anything she deserves a lot more recognition for her service than the other members. On the room, facilities were usable at best. We were staying in room 727 for clarity. On the first night we noticed a few problems around the room. For starters the HDMI breakout board mounted in the wall was non-functioning and had a missing USB port (it looks as if someones pushed the USB header inside the breakout box). This meant I had to use a HDMI cable plugged directly into the back of the TV in order to play some media we bought at the convention. The shower was very nice and warmed up quickly however I believe the drainage was not adequate for the shower basin as it quickly began to overflow suggesting a blockage. At one point the shower basin had filled up completely even after a 10 minute shower. The view from the room was exceptional however. Views across the convention while it was in full swing were incredible. Towels and cleaning were pretty thorough, huge thank you to the staff working around the clock to keep rooms clean and towels fresh. The only other gripe we had was the stiffness of the fold out bed. Overall, the staff working behind the scenes were far more friendly than the ones front of house. Room was serviceable despite some problems and the breakfast was the highlight of the experience.

Dear Cameron D., Thank you for taking the time to share your feedback regarding your stay with us. I sincerely regret that your experience did not meet the high standards we strive to uphold at Novotel London Excel. I appreciate your comments regarding the service quality from our front-of-house staff. It is concerning to hear about the conflicting information provided at the bar and reception, as clear communication is essential for guest satisfaction. I will ensure this feedback is shared with the relevant departments to enhance our service consistency. Regarding the dining experience, I apologize for any confusion surrounding the restaurant's booking policies during the MCM period. Your feedback about the limited menu options will be reviewed as we continuously seek to improve our offerings. I am pleased to hear that Audrie made a positive impression during breakfast, and I will certainly pass on your kind words to her. I also appreciate your comments about the room issues you encountered, particularly with the HDMI board and shower drainage. These matters will be addressed accordingly to ensure better experiences for future guests. Thank you once again for your insights. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Jade R. Friends - Confirmed reviews ALL

This was our first time staying at the Novotel for MCM comic con weekend. Our room was still very dirty, the floor had black stains on them, the shower door handle was coming loose and the room as a whole seemed like it needed more attention. On both the Saturday and Monday we had to evict silverfish bugs from our bath which indicates that there was a mould problem and we heard from other people that were staying there that they were rejected when asked for extra toilet paper which seems daft as that is a basic necessity. When my friend went to ask for water one evening during our photoshoot, the staff member who spoke to him was extremely rude and dismissive. I understand it was the Sunday evening and the afterparty was underway but that is not excuse for being rude to a paying customer. Overall was not a great first impression, especially for the price we paid for the room, will most likely avoid coming back to this hotel when MCM is back or any other comic con events in the area appear.

Customer review rating 4.5/5

Nick A. Couples - Confirmed reviews ALL

The overall stay was great the only problem was that the dial to change the bathes shower to the tap was missing

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 4.0/5

Kate M. Solo - Confirmed reviews ALL

The hotel is perfectly located for events at the ExCel, being a two minute walk from the entry. The staff are friendly — especially the breakfast crew! — with great options for what you need. The rooms are nice and dark, however the beds are quite firm which was a challenge for me.

Customer review rating 1.5/5

Zhuoran Y. Business - Confirmed reviews ALL

Rowdy, bad soundproofing, crowded

Dear Zhuoran Y., Thank you for your feedback regarding your recent stay. I regret to hear that you encountered disturbances and found the environment less than ideal. We strive to offer a comfortable experience for all our guests and appreciate your comments. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 2.0/5

Andrea K. Business - Confirmed reviews ALL

I stayed in this hotel because of its close proximity to Excel. In the daytime it is perfectly fine but after dark as a solo woman traveller I didn’t feel safe. First of all a lot of people hang around outside the hotel after dark and someone who is street wise I have straight away tightened my bag strap and walked in the hotel on full alert. One evening this young guy followed me in with both his hands elbow deep down in the front of his jogging bottoms. He followed me in close and loitered while I called the lift. I didn’t feel safe getting into the lift with him and asked him what he wants. He said he is looking for someone so I said why don’t you go up the stairs maybe they are there. He started walking up and I got into the lift alone. When I got upstairs I noticed he was hiding behind one of the wall panels then quickly ran off. I alerted reception and the lady was wonderful but I have seen no security staff available. I was advised they only have one person who needs to patrol the whole building so he can be far away from the downstairs foyer which has no other people there. I also overheard a guest on the reception raising that someone entered his room at 2am. It made me put a chair against my door. The staff was lovely, the room was clean. Breakfast is average. You can get the same in Premier Inn. Coffee is absolutely terrible. Taste like as of the burnt beans never been cleaned out. Another part I found disconcerting is the forced google review cards every single staff member at every single opportunity pushes at the guests. Some are very vocal how absolutely necessary and important it is that they get good reviews. It made me wonder if they have to do this because staff is too easily replaced so they are at fear of losing their jobs.

Customer review rating 4.0/5

Mandy C. Families - Confirmed reviews ALL

Great stay as always especially when so busy. Though frustrating to ask and be given a late check out for the key card to stop working at 12 and then the cleaner enter the room twice - the second time I’d put the do not disturb sign up. Room was not as clean as usual plenty of dust under the cupboards and stained rug.

Dear Mandy C., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed your overall experience; however, I regret to learn about the inconvenience you faced with the late check-out and the cleaning disruptions. Your comments on the cleanliness of your room are duly noted, and we will address these concerns with our housekeeping team to ensure our high standards are maintained. Kind regards, Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.0/5

Josephine D. Solo - Confirmed reviews ALL

I have everything I need in this hotel. Staff at the customer desk are extra nice and helpful. There were some minor things like there was no powder milk or cream in the room which I like to drink in my coffee) and the room phone was not working I could not call the staff for any requests. However when I go down to speak with anyone at the desk, they were always accommodating! Overall, excellent customer service at the reception desk! This hotel is clean, very nice. Room and bathroom are updated with modern features such as glass shower doors, newer bathroom tiles and toilet, and lights and lamps are plenty!

Dear Josephine D., Thank you for sharing your positive feedback regarding your recent stay at Novotel London Excel. We are pleased to hear that you found our rooms and hotel areas to be updated and clean, and that our team at the reception desk provided you with excellent customer service. Your satisfaction is of utmost importance to us. We appreciate your comments regarding the absence of powdered milk or cream in your room and the issue with the room phone. While we strive to provide a fully stocked experience, we understand that these details can enhance your stay. I assure you that your observations will be taken into consideration as we continuously work to improve our guest services. We are delighted that overall, you enjoyed your time with us and found our facilities to meet your needs. We hope to welcome you back for another enjoyable stay in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 5.0/5

Taahir M. Couples - Confirmed reviews ALL

The hotel was really nice, the staff were amazing and welcoming, the only problem I would say is that due to roadworks we had to park in excel carpark but we had not been notified that roadworks will be happening so when we arrived we drove for at least 30 minutes until we knew what to do. If possible, next time it will be better if you notify costumers if there are road works and no way in ti the hotel and offer them the solution.

Dear Taahir M., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and our staff welcoming. However, we appreciate your comments concerning the lack of prior notification regarding the roadworks. We understand that this may have caused inconvenience upon your arrival. While we strive to keep our guests informed, we will take your suggestion into consideration as we continuously look to improve our communication practices regarding external factors affecting access to the hotel. Thank you once again for your insights, and we hope to welcome you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Customer review rating 4.5/5

Sarah M. Families - Confirmed reviews ALL

Easy check in amd out, nice breakfast.great location close to tube station

Dear Sarah m., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our convenient location, smooth check-in and check-out process, and breakfast offerings. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Other web-users rate our hotel

  • 1,710 reviews 9.3/10 Location
  • 2,408 reviews 6.7/10 Room
  • 3,095 reviews 8.6/10 Service
  • 31 reviews 8/10 WiFi
  • 1,092 reviews 5.9/10 Comfort
  • 1,053 reviews 6/10 Cleanliness
  • 932 reviews 8/10 Breakfast
  • 7 reviews 1.1/10 Pool

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