Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,573 reviews

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Novotel Liverpool Centre - Image 1
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Telephone
Fax +44 151 702 5110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS RESTAURANT

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,573 reviews

Customer review rating 4.0/5

Karen W. Families - Confirmed reviews ALL

Was perfect for our family stay, all staff were very helpful and friendly. Only negative was that the pool was stated to be a heated a pool but it was very cold and I was unable to use it due to it being so cold.

Dear Karen W., Thank you for your positive feedback regarding your family stay. I appreciate your kind words about our staff. I am sorry to hear that the temperature of the pool did not meet your expectations. Your comments will be noted for future improvements. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool City Centre

Customer review rating 4.5/5

Chris M. Couples - Confirmed reviews ALL

Comfortable beds,clean hotel

Dear Chris M., Thank you for your kind words regarding your recent stay at Novotel Liverpool Centre. We are delighted to hear that you appreciated our location, the proximity of the car park, and the quality of our staff and accommodations. Your feedback means a lot to us. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool City Centre

Customer review rating 5.0/5

Tony L. Families - Confirmed reviews ALL

Very friendly staff, excellent customer service, great food.

Dear Tony L., Thank you for your kind words regarding our staff, customer service, and food offerings. We are thrilled to hear that your experience exceeded your expectations. Your feedback is greatly appreciated and will be shared with the team. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool City Centre

Customer review rating 1.5/5

De S. A. Business - Confirmed reviews ALL

the room was clean however I had ordered breakfast to the room which arrived stone cold. I was then out for a meeting all day to return to a room which had been tidied yet the breakfast tray with leftover food left there for the whole day. I called reception to ask if they could collect this & also let the lady know which would have been on the 15th April that was disappointed that the breakfast was cold & awful to which her reply was "oh that's surprising, I really enjoy the breakfast"........ may need to train the staff on customer service as that is not a response I would expect when I've just explained my experience - maybe a " I'm really sorry you experienced that"? found the reception staff rude & not friendly & won't be choosing this hotel on a business stay or otherwise again.

Dear A. De S., Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to read about your experience, particularly regarding the breakfast service and the delay in clearing your tray. This is certainly not the standard we aim to provide, and I understand how frustrating it must have been to return to your room after a long day to find it had not been removed. I would also like to address your interaction with our reception team. The team member you spoke with was attempting to express her surprise, as the issue you described is not typical of our breakfast service. However, I sincerely apologise that her response came across as dismissive. It is clear that, in this instance, her intention to convey this was misunderstood, and more importantly, that we did not acknowledge your experience with the empathy and professionalism you quite rightly expected. Please be assured that your feedback has been shared with the team, and we will be reinforcing the importance of responding with understanding and appropriate care in all guest interactions. I am pleased to note that you found your room to be clean and well maintained, though I regret that this did not outweigh the other aspects of your stay. We truly value feedback such as yours, as it highlights where we need to improve. I am very sorry that we fell short on this occasion and that this has impacted your impression of the hotel. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool City Centre

Customer review rating 1.0/5

Gordon S. Business - Confirmed reviews ALL

I stay every week for business and I have complained formally on my last three visits that the spa pool and sauna is over crowded with unsupervised children running jumping throwing toys and beach balls around and also kids as young as 10yrs constantly coming into the Sauna and leaving the door open when entering and leaving every 2 minutes. Reported to the staff and no action taken

Dear Gordon s., Thank you for your continued loyalty and for taking the time to share your feedback. We are very sorry to hear about your recent experiences in our leisure facilities. We aim to provide a relaxing and enjoyable environment for all of our guests, including both business travellers and families. As part of this, we have guidelines in place—clearly displayed throughout the spa and pool areas—to ensure everyone can use the facilities safely and respectfully. We do rely on the cooperation of all guests to follow these rules, particularly regarding supervision of children and appropriate behaviour in areas such as the sauna. That said, we fully recognise that when these standards are not being met, it can significantly impact the experience of others. If concerns like this are brought to our attention at the time, our team is always available to attend the area promptly and address the situation. We apologise that you felt no action was taken when you reported the issue, as this is not the level of service we strive to provide. Your feedback has been shared with the relevant team to reinforce the importance of monitoring and responding more proactively. We truly value your regular stays with us and hope to restore your confidence on your next visit. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool City Centre

Other web-users rate our hotel

  • 2,077 reviews 9.7/10 Location
  • 2,257 reviews 6.7/10 Room
  • 1,880 reviews 8.3/10 Service
  • 21 reviews 7/10 WiFi
  • 936 reviews 6.6/10 Cleanliness
  • 809 reviews 6.8/10 Breakfast
  • 651 reviews 6.1/10 Pool
  • 434 reviews 6/10 Value

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