Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,603 reviews

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Novotel Liverpool Centre - Image 1
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Telephone
Fax +44 151 702 5110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Ropewalks Restaurant

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,603 reviews

TripAdvisor Rating  4.1/5  3,307 reviews

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

Well located Great staff Pleasant rooms and communal areas

Dear John P., Thank you for your kind feedback. We are delighted to hear that you enjoyed our central location, found our staff to be accommodating, and appreciated the comfort of our rooms and communal areas. Your satisfaction is our priority. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Customer review rating 5.0/5

Mary C. Families - Confirmed reviews ALL

Hotels was well located and the breakfast was very good. Lots of choices. Staff were very pleasant.

Dear Mary C., Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location, the variety of choices at breakfast, and the pleasant service from our staff. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Customer review rating 4.5/5

Janet T. Couples - Confirmed reviews ALL

Always met with a warm welcome. Staff always ready to help. Had a bad experience with hairdryer sparking badly in my hand when I turned it on. Very frightening and consequences could have been dire. Reported fault hairdryer to lady in reception who immediately reported issue to whoever sees to these things. Very impressed with her .

Dear Janet T., Thank you for your kind words regarding our welcoming staff and their willingness to assist. I sincerely apologise for the distressing experience you had with the hairdryer. Your safety is of utmost importance to us, and I appreciate you bringing this matter to our attention so that it can be addressed appropriately. We are committed to ensuring a safe environment for all our guests. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Customer review rating 3.5/5

Mike K. Business - Confirmed reviews ALL

Overall good experience. The only issue I had, after booking I tried to inquire about car parking. I could not get through to reception on the phone, I tried multiple times. I send an email but that was never answered. That is quite disappointing. I finally got through to someone when I dialled the extension for new bookings, and they were helpful. But still, someone should answer the extension for reception ? Location is good, short walk to shopping and Albert Docks, lots of bars and restaurants nearby. If you use the car park, its next door but you have to book separately, and you cannot reserve the EV chargers

Dear Mike K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Liverpool Centre. We are pleased to hear that you appreciated our location and found the hotel clean. However, I regret to learn about the difficulties you encountered while trying to reach our reception team. It is disappointing that your inquiries went unanswered initially, and I appreciate your patience in ultimately connecting with the new bookings department. I understand the importance of timely communication, and your comments will be taken into consideration for the improvement of our services. Regarding the car park and EV chargers, we strive to ensure clarity on our booking policies, and your feedback will help us enhance this information for future guests. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Customer review rating 4.0/5

Morten V. Couples - Confirmed reviews ALL

Decent room, good breakfast. But why does it need to be sooo hot in the room at night. No possibility to get air into the room with those secure windows.

Dear Morten V., Thank you for your positive feedback regarding your room and breakfast. I understand your concerns regarding the temperature and ventilation in your room. Our team is continually working to ensure guest comfort, and I appreciate your insights. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,160 reviews 9.7/10 Location
  • 2,355 reviews 6.8/10 Room
  • 1,927 reviews 8.3/10 Service
  • 21 reviews 8.2/10 WiFi
  • 975 reviews 6.6/10 Cleanliness
  • 829 reviews 7.3/10 Breakfast
  • 650 reviews 6.8/10 Pool
  • 225 reviews 7.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.