Novotel Liverpool Centre

Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,642 reviews

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Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, steam room and gym (reopening 25th July)

  • An ALLSAFE Clifton certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

RopeWalks Bar And Kitchen is currently running a reduced menu on reopening. Please contact the hotel on h6495@accor.com for more information.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,642 reviews

TripAdvisor Rating  4.0/5  3,092 reviews

Great location

Customer review rating 5.0/5

Angela Families - Confirmed reviews ALL

We needed a good location to city and was perfect rooms spotless and well equipped staff very friendly and helpful

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms M., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Average like a premier in

Customer review rating 1.5/5

Steven M. Families - Confirmed reviews ALL

Hi there My stay at this hotel was average was like staying at a premier in firstly the service on reception wasn’t the best I feel like the woman had a bad attitude I had to ask her about stuff which she should be telling me my room the left side of the bed stunk of sick I don’t think it had been cleaned up properly from previous guests the tile on the floor in bathroom was also loose kept on catching our toe on it also got woke up in the middle of the night people shouting down the corridors it was just like staying at a premier in wasn’t worth the money the pool was good and the food wasn’t bad just thought I’d tell use since you emailed asking for feedback looking forward for you response Thank you Steven m.

Dear STEVEN m., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lee Rimmer, Front Office Manager

Ideal

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Comfortable clean helpful staff good location

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr P., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Great location with friendly staff

Customer review rating 5.0/5

Alex Solo - Confirmed reviews ALL

I was checked in by a lovely lady, she gave me plenty of ideas for places to see and what to do. She made sure I knew about all the hotel had to offer. The hotel itself was clean, tidy, spacious and well decorated. I had a great view of the cathedral as I was on the 11th floor.

Dear ALEXANDRA H., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lee Rimmer, Front Office Manager

Great location

Customer review rating 5.0/5

Michael K. Friends - Confirmed reviews ALL

Very easy check in. Very nice beds. Location couldn’t be better.

Dear MICHAEL k., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lee Rimmer, Front Office Manager

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Other web-users rate our hotel

  • 1,898 reviews 9.7/10 Location
  • 2,359 reviews 6/10 Room
  • 2,024 reviews 8.1/10 Service
  • 22 reviews 6/10 WiFi
  • 1,158 reviews 4.6/10 Cleanliness
  • 1,091 reviews 7.3/10 Breakfast
  • 701 reviews 6.7/10 Pool
  • 19 reviews 4.8/10 Beach

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