Novotel Liverpool Centre Hotel 4 stars

Customer review rating 4.4/5 7,442 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Liverpool Centre
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, steam room and gym (reopening 25th July)

  • An ALLSAFE Clifton certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf course 18 holes (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
Information message

Hotel location

Novotel Liverpool Centre

40 Hanover Street
L1 4LN
liverpool
united kingdom

Tel: +441517025100

Fax: (+44)01517025110

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOHN LENNON AIRPORT At 11.26km / 7 miles

  • By train

    LIVERPO LIME STREET At 1.61km / 1 miles

GPS :53.403169, -2.984534

Our accommodation(s)

Superior Room with Queen bed

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with 2 single bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with King bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Accessible Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

MyRoom by Matt: City of Liverpool Room/ Superior Queen Room

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

ROPEWALKS BAR AND KITCHEN

Type of cuisine: Cafe

RopeWalks Bar And Kitchen is currently running a reduced menu on reopening. Please contact the hotel on h6495@accor.com for more information.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ropewalks Bar And Kitchen

Non contractual photo

Ropewalks bar and kitchen is currently operating a reduced menu upon reopening. Please contact the hotel on h6495@accor.com for more information.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 80

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,442 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,964 reviews

Great location, lovely room, good pool.

Customer review rating 4.4/5

Philip P. Couples - 18/10/2020 Confirmed reviews ALL

We enjoyed our stay, staff were very friendly and helpful.

Dear Philips, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. Where delighted to know you found all the staff friendly and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Good location. Coping well with Covid

Customer review rating 4.4/5

Rs Business - 17/10/2020 Confirmed reviews ALL

Good location/facilities. Attention to detail re: Covid 19.

Dear Henry F., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member
Customer review rating 4.4/5

Becky Couples - 17/10/2020 Confirmed reviews ALL

I stayed for the night and booked a afternoon tea for 2 and it was the worse afternoon tea ive ever had the stuff wasnt pre made it taste like it has been sittin there for hours in the fruige and the butter I thought was cheese it was that hard really unhappy with that knowing i paid aswell the room was ok coffee machine took ages to work and the carpets was stained and the pool wasn't open and I took my mrs for 1 year anniversary

Dear Becky T., Thank you for taking the time to leave us a review regarding your stay at Novotel Liverpool. We are sorry to hear that your Afternoon Tea was not up to your expectations please allow me to express my apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope you enjoyed the rest of your anniversary stay and we hope to see you again soon. Kind regards Jade Cotgrave Reception Team Member

Excellent Stay

Customer review rating 4.4/5

L.b. Couples - 15/10/2020 Confirmed reviews ALL

Was worried about travelling but found the hotel had taken great measures and introduced new ways of working and cleanliness. thankyou for taking care of us.

Dear Lorrianne B., Thank you so much for your review regarding your stay at Novotel Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member
Customer review rating 4.4/5

Rafy Friends - 12/10/2020 Confirmed reviews ALL

The pool is little and nice when are not many persons. The carpes is stained and looks old in the room. The staff is friendly,polite and professional. Food is good.

Dear Simona, Thank you so much for taking the time to review your recent stay with us at Novotel Liverpool. We are happy to hear you enjoyed your stay with us and the staff were accommodating and helped make your stay more enjoyable. It is always great to receive positive feedback about our staff. So I will pass this along to the team. It is also nice to hear you enjoyed our pool. We hope we can welcome you back again in the near future. Sincerely, Dora Reception

Excellent hotel

Customer review rating 4.4/5

James N. Couples - 12/10/2020 Confirmed reviews ALL

Staff were all very friendly helpful and professional. The facilities were excellent, a very enjoyable stay

Dear James, Thank you for your great review. We are so happy that you enjoyed your stay with us and that the staff were so friendly and professional. It is also nice to hear you took advantage of our facilities. It is a pleasure to receive positive feedback such as this. Thank you again again , and we hope your next visit will be as pleasant as the previous one. Sincerely, Dora Reception

Good stay and good location

Customer review rating 4.4/5

Mr I. A. O. Couples - 09/10/2020 Confirmed reviews ALL

A nice place to be

Dear valued guest, Thank you for your 5* star review regarding your stay at Novotel Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is what we strive for everyday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Central location

Customer review rating 4.4/5

Lynda C. Couples - 08/10/2020 Confirmed reviews ALL

The staff are friendly and helpful. The location is perfect for shopping and nightlife. Sadly, the hotel is tired and grubby with damaged furnishings, overall quite unpleasant.

Dear Ivor K., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Jade Cotgrave Reception Team Member

Very good staying

Customer review rating 4.4/5

M. S. Families - 08/10/2020 Confirmed reviews ALL

We had a long stay at the hotel, everything was good, we received a heater in the room and also all what we wanted, the greek girl from the reception was very nice and helpful.

Dear S. M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass over your comments to Konstantina she will be thrilled to hear this. She is an asset to our team thank you again for your kind comments. We look forward to seeing you again soon. Kind regards Jade Cotgrave Reception Team Member

Brilliant location, great pool

Customer review rating 4.4/5

Rich Couples - 05/10/2020 Confirmed reviews ALL

A pleasant stay. The executive room was large and comfortable. We felt the bed was alittle hard. We really enjoyed the pool

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Excellent

Customer review rating 4.4/5

Myrna Families - 30/09/2020 Confirmed reviews ALL

Staff well accommodated

Dear Myrna A., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Great location, facilities and staff

Customer review rating 4.4/5

D E. Families - 29/09/2020 Confirmed reviews ALL

Lovely stay and very helpful staff.

Dear David E., Thank you so much for your 5* star review regarding your stay at Novotel Liverpool. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again for another great stay with us. Kind regards Jade Cotgrave Reception Team Member

Such good value for money, lovely stay!

Customer review rating 4.4/5

Hollie Couples - 28/09/2020 Confirmed reviews ALL

The stay was lovey, staff so friendly, even got upgraded to executive! Would highly recommend and location is perfect! Pool was delightful too!

Dear Hollie B., Thank you so much for leaving us a 5* star review. We are so pleased you enjoyed your stay. We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and it is what we strive for everyday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Great location

Customer review rating 4.4/5

Breige J. Families - 28/09/2020 Confirmed reviews ALL

A great experience staff were so friendly and helpful. We felt extremely safe with regards to COVID-19 measures that have been put in place. Location of the hotel is excellent

Dear Breige J., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

good stay

Customer review rating 4.4/5

Angeline Business - 27/09/2020 Confirmed reviews ALL

good.experience but there was no bottled water in the room

Dear Angeline, We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Unfortunatley, we are unable to put any bottled water in the room due to covid. Sorry for any inconvenience this may of caused. We look forward to seeing you again soon. Kind regards Jade Cotgrave Reception Team Member

well located staff are super kind

Customer review rating 4.4/5

Nikolas Business - 27/09/2020 Confirmed reviews ALL

what I liked: The rooms were comfortable, good size, good free wifi and staff were exceptionally polite. what the hotel can improve on: to suit the business traveller I would like to have seen USB sockets to charge mobile phones. The restaurant food was quite basic. what i did not like: due to covid 19, the hotel restaurant closes at 9 whereas it could have been 10 as per UK rules. This was inconvenient for the long working hours of essential workers. Also the room was not cleaned unless I asked to be cleaned so this was additional thing I had to remember first thing in the morning before work.

Dear Nikolas M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Well Located

Customer review rating 4.4/5

Efan M. Families - 26/09/2020 Confirmed reviews ALL

Accepting that we booked with Tesco vouchers I was expecting the room to be cleaner and tidier. The reception was fine and we received a friendly greeting. Once in the 'Executive Room' it was clear that it hadn't been cared for. there were huge stains on the carpet and some fo the fixings were broken. We also noted that no bath towels had been provided which was a pain. The hotel is ideally located and close to a secure carpark which is good. I would also say that you have done well considering the Covid regulations that are in place. However, cleanliness and managing stains should be a priority

Dear Evan M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sorry to hear that the room did not meet your expectations we would of been happy to move the room for you. I also have informed housekeeping regarding this. Sorry for any inconvenience caused. We hope to see you again soon. Kind regards Jade Cotgrave Reception Team Member

Fantastic stay

Customer review rating 4.4/5

Samantha T. Couples - 25/09/2020 Confirmed reviews ALL

Well set out during these uncertain times extremely clean an very welcoming

Dear Samantha, Thank you very much for choosing our hotel for your stay and for the excellent review you have provided to it! We are so glad that you enjoyed your stay and that we made you feel safe during these uncertain times. Hope to see you again in the near future. Until then, have a great time and take care! Thank you very much once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Wishes, Konstantina Karydi Welcome Team Leader

Fantastic staff, very helpful

Customer review rating 4.4/5

Chris H. Couples - 25/09/2020 Confirmed reviews ALL

Amazing staff, fantastic room,high quality, highly recommended

Dear Chris H., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jade Cotgrave Reception Team Member

Brilliant stay

Customer review rating 4.4/5

Chloe S. Couples - 22/09/2020 Confirmed reviews ALL

Well looked after. Lovely staff as always and many precautions in place to protect staff & guests during this time

Dear Chloe, Thank you very much for choosing to stay once again in our hotel and for your brilliant review! Your positive feedback is helping us all to continue to feel motivated and to try our best in order to improve and provide you the best services we can! We were really glad to see you back in our hotel and we can't wait to accommodate you again in the near future! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great time and take care! Warmest Wishes, Konstantina Karydi, Welcome Team Leader

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