Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,446 reviews

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ALLSAFE approved hotel

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,446 reviews

TripAdvisor Rating  4.0/5  3,186 reviews

Afternoon tea

TripAdvisor rating 2.0/5

sazz91 TripAdvisor review

Booked afternoon tea for my partner and I for our anniversary. Service was poor no members of staff to be found. They didn't explain what food was included on the menu or asked if we had any allergies. When we wanted another drink we waited over 15 mins for a staff member to walk by so we could ask for another drink we where under the impression hot drinks where unlimited and was told we only had 1 serving each. The staff member forgot to tell us this information and the price for a small pot of tea (which was only half filled) and a medium latte was not worth the price. Not even worth mentioning about the food. Overall not good service or worth the money.

Quiet and comfortable

TripAdvisor rating 5.0/5

Storey10Oliver Families - TripAdvisor review

Stayed for one night in February. Very impressed and will stay again. We arrived a bit early so went for a drink and game of pool in the bar. The receptionist kindly came and found us as soon as our room was ready. Very comfortable beds and very quiet considering the central location.

WEll located

Customer review rating 3.5/5

Sylvia Families - Confirmed reviews ALL

The only minus was that on the website there is information that the hotel has car park, which is not true.

Dear Sylvia, Thank you for choosing Novotel Liverpool Centre for your recent stay. We appreciate your feedback and would like to apologize for any inconvenience caused regarding the car park information. On our website it does state that there is a car park nearby but not that it is our own carpark. We understand the importance of accurate information and will take this into account for future updates. We are glad to hear that you found our location to be convenient. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Novotel Liverpool Centre

Good location, good food, uncomfortable beds

Customer review rating 3.0/5

Margaret Families - Confirmed reviews ALL

Receptionist with blonde hair checked us in and she wasn't engaging at all. Very functional with her answers. Thought she might have been having a bad day but we asked a question about the pool the next day and it was like we were an inconvenience. Bar/restaurant staff lovely and a waiter with shaved head was really engaging and funny with our son. The man checking us into breakfast was v helpful when we asked about allergies and the chef was excellent too. Breakfast was lovely. Beds were not very comfortable at all. Was in superior room with sofa bed for 2A & 2C but room was compact with the sofa bed out.

Dear Margaret, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our good location and the quality of our food. We are also glad to hear that you had a pleasant experience with our bar/restaurant staff, especially the waiter who interacted well with your son. However, we apologize for any inconvenience caused during your check-in process. We have taken note of your comments regarding the receptionist and will address this with our team. We aim to provide engaging and friendly service to all our guests, and we apologize if this was not reflected during your stay. Regarding the issue with the beds, we apologize for any discomfort you experienced. We understand the importance of a good night's sleep and will take your feedback into consideration as we continue to improve our accommodations. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Liverpool Centre in the future. Warm regards, Novotel Liverpool Centre

Fantastic location and everything you need!

Customer review rating 5.0/5

Lauren Families - Confirmed reviews ALL

Location could not be any better! Right next to q-park which if you pre book you get discount, but you must get the code from the hotel first. Room was lovely and clean. Pool was great, we took our little ones for a swim. Make sure you enquire as in the school holidays booking is essential. Would stay again for sure :)

Dear Lauren, Thank you for taking the time to share your positive review of your recent stay at Novotel Liverpool Centre. We are pleased to hear that you enjoyed our fantastic location and found everything you needed during your stay. It's great to know that our proximity to q-park was convenient for you, and we're glad you were able to take advantage of the discount offered when pre-booking. We're also delighted that you found your room to be lovely and clean, and that your little ones enjoyed the pool. We appreciate your reminder that booking is essential during school holidays. We look forward to welcoming you back on your next visit to Liverpool. Best regards, Novotel Liverpool Centre

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Other web-users rate our hotel

  • 2,411 reviews 9.7/10 Location
  • 2,842 reviews 6.7/10 Room
  • 2,363 reviews 8.4/10 Service
  • 28 reviews 6.8/10 WiFi
  • 1,223 reviews 6.2/10 Cleanliness
  • 1,138 reviews 6.9/10 Breakfast
  • 771 reviews 7.5/10 Pool
  • 212 reviews 7.3/10 Wellness Area

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