Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,605 reviews

Best price
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Novotel Liverpool Centre - Image 1
Novotel Liverpool Centre - Image 2
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Telephone
Fax +44 151 702 5110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Ropewalks Restaurant

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,605 reviews

TripAdvisor Rating  4.1/5  3,307 reviews

Customer review rating 5.0/5

James B. Solo - Confirmed reviews ALL

Very professional & helpful reception staff.

Dear Mr. B., Thank you for your kind words regarding our reception staff. We are delighted to hear that you found them professional and helpful. Your feedback is greatly appreciated and serves to motivate our team to continue providing exceptional service. We are looking forward to your next visit! Best regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Good time in Liverpool

TripAdvisor rating 4.0/5

802derrickn TripAdvisor review

Stayed for three nights with friends we all liked the hotel it is in a very good location and the rooms were comfortable and clean they have 3 lifts so you never wait long to get to your floor we were on 7th and the bar and restaurant was very nice thay have a swimming pool and fitness centre but we never used it as we didn't get the time as we like all the shops all in all we had a nice time and will stay here again the next time we are in Liverpool.

Customer review rating 3.5/5

Adrian E. Couples - Confirmed reviews ALL

We had to ask to change rooms as our room 732, had a nasty odour in it , smelt like a drains problem, but dealt with very well and got moved to 1132.

Dear Adrian, Thank you for your feedback regarding your recent stay. We are pleased you appreciated our location and cleanliness. However, we regret the inconvenience caused by the odor in your initial room. Your experience is important to us, and we will continue to monitor our facilities closely. Best regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Very poor customer service by management and Team.

TripAdvisor rating 1.0/5

wendy f TripAdvisor review

Disgraceful customer service. Rooms fully paid in advance and they will not facilitate the booking to 24 hours later and move the check in date to following day. I Have emailed the manager and declined to help in any way as they stated the room was pre paid. Simple request declined and a hotel with this reputation could treat a paying customer this way. It is a very reasonable request and willing to pay the same out of money for the 2 nights in return for only 1 night.

Terrible customer service, staff rude and won’t ammend a future booking by 1 single day even though it’s fully paid

TripAdvisor rating 1.0/5

michael c TripAdvisor review

Absolutely disgusted they would not ammend a future booking made for 29th of December for 2 nights prepaid in full. They will not accommodate in anyway for the following day for check in on the 1st January. Staff are rude on the phone and not willing to change the date even with availability. Terrible customer service with plenty of opportunity to rectify a simple request for a paying customer.

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Other web-users rate our hotel

  • 2,146 reviews 9.7/10 Location
  • 2,355 reviews 6.8/10 Room
  • 1,911 reviews 8.3/10 Service
  • 21 reviews 8.2/10 WiFi
  • 971 reviews 6.7/10 Cleanliness
  • 829 reviews 7.3/10 Breakfast
  • 650 reviews 6.9/10 Pool
  • 224 reviews 7.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.