Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,176 reviews

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Novotel Liverpool Centre - Image 1
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Telephone
Fax +44 151 702 5110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,176 reviews

TripAdvisor Rating  4.0/5  3,234 reviews

No way is this a "Stylish 4 star hotel" barely even deserves 2 stars!

TripAdvisor rating 1.0/5

Steve S TripAdvisor review

This is supposed to be a 4 Star Hotel? How??? Booked the hotel for a short stay (2 days). On arrival was given a key card for the room. First had to work the lift by swiping the card otherwise it wont go - the front panel of the lift is falling apart. Got to the room door and it does not work. Back down I go to the reception for them to try to reprogram the key and go up to the room again. Still doesnt work. Back down I go for them to assign another room because this one doesnt work. Finally I am in the room to discover that the Toilet and bathroom / shower are completely separate. Why? Makes absolutely no sense. The sink gets blocked every time you use it. Shower gets blocked every time you use it. You get no drinking water in the room, so I went downstairs to reception who say: "Ask for a jug of water a the bar". I walk over to the bar - they walk over to the kitchen and come back with a glass bottle that is branded but they refilled it from the tap. Surely they shouldn't do that. Anyway, it gets worse. In the morning I get to breakfast and its chaos. Very busy. They take my name and room number and sit me down in the corner by their "cleaning" area. I ask them to move me and they just shrug their shoulders and say: "We are very busy, this is the only place we have". So while I am eating breakfast right by the loud clanging and banging of plates and cups the staff are cleaning and preparing for tables. I go out for the day - then come back to learn that the key card is not working at all - not even on the lift. So again I go to reception to get it fixed - but they give me 2 keys. So I ask: "So does this mean the other one doesnt work anymore?" And they say: "Oh yeah thats right, the other key doesnt work now". Which means that my partner wouldnt be able to get in the room. What a ridiculous hotel... Swimming Pool is only for show and very very small. The sad thing is that it is in a great location. Other than it is barely a 2 star hotel which should be advertised and priced as that! They are clearly misleading when they say: "A stylish 4-star hotel" absolutely not true at all.

Do not recommend

TripAdvisor rating 2.0/5

joannem638 Families - TripAdvisor review

Was awful staff didn’t know what they were doing didn’t get any plates for our cream tea didn’t get a hot drink as both times it wasn’t hot just warm no explanation where toilets were or you needed a key didn’t get asked it everything ok shocking

Great hotel

TripAdvisor rating 5.0/5

stephendH4720UC Couples - TripAdvisor review

The hotel is very easy to get to and is close to all the shops and restaurants, the staff are freindly and helful.

Good location

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Ok, but when I ordered I thougt it was breakfast included, was not Easy to understand

Thank you for sharing your feedback. We apologize for the confusion regarding breakfast inclusion. We understand how important clear communication is, and we’ll review how we present this information to avoid any future misunderstandings. We’re glad you still enjoyed your stay, and we hope to have the chance to welcome you back for an even better experience next time. Warm regards, Jay Food & Beverage Manager

Well located good rooms

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Really appreciated doing everything to make the early check-in work!

Thank you for your kind words! We’re so happy we could accommodate your early check-in and make your stay more convenient. It’s always our goal to ensure a smooth and enjoyable experience for our guests. We look forward to welcoming you back in the future! Warm regards, Jay Food & Beverage Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,354 reviews 9.7/10 Location
  • 2,712 reviews 6.8/10 Room
  • 2,149 reviews 8.3/10 Service
  • 31 reviews 5.1/10 WiFi
  • 1,097 reviews 6.6/10 Cleanliness
  • 953 reviews 6.7/10 Breakfast
  • 733 reviews 7.1/10 Pool
  • 508 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.