Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,239 reviews

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Novotel Liverpool Centre - Image 1
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Telephone
Fax +44 151 702 5110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,239 reviews

TripAdvisor Rating  4.0/5  3,224 reviews

Good location, but alot of niggles

Customer review rating 3.0/5

Sarah Couples - Confirmed reviews ALL

Easy to find , very good location, check in was quick, we booked an executive king room , I was surprised it was on the 1st floor , I had booked this room as the description and photos stated bath /shower combination, however it was just a shower, the city view was of the bar next door and a busy street below (not great) the room was clean but look dated . It rained most of the time which gave us one hell of a noise outside of the window constant loud drip noise , I didn't sleep till 3 am due to drip noise and noise from the street outside , you could also hear other rooms using the bathroom at night . Bed was not the most comfy either. We usually stay at the novotel Paddington village which is lovely but wanted to be closer to centre this time, this one isn't as good, we also had issues with the key card we had to swipe it about 10 times before door to hallway would open , mentioned everything when checked out (I wasn't asked how was your stay) but I was told I should have requested a bath as not in every room, and yes these rooms can get noisy, I think if we were to stay in the centre again I would try a different hotel, even though I'm a member of this group

Good stay

Customer review rating 5.0/5

Tharmalingam R. Families - Confirmed reviews ALL

Very easy to stay with and comfortable

Not a great experience.

TripAdvisor rating 3.0/5

691lindye TripAdvisor review

I've just stayed with a group - 17 of us - and we chose to eat at the hotel each evening. For 4 nights, the only vegetables were cauliflower and broccoli, sometimes potatoes/chips. The cauliflower and broccoli were often very hard. On our last night, we complained and asked for peas which were provided! What excitement. The starters were always salad and on the first night there was a very nice looking potato salad. I couldn't even cut the potatoes. The food overall was very disappointing - it seemed that they weren't able to cater for a number of people. Some of us had trouble with the room keys when using the lifts and door locks. The staff were always helpful, the rooms were clean and it was nice to have a fridge and safe. It's in a good position, very near to restaurants, shops and the Albert Docks. I wouldn't stay there again though - sorry!

Good location, room was fair at best

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is well-situated but the room left a lot to be desired. The floor of the bathroom had cracks fixed with duct tape and the setup of the toilet and shower was awkward at best. (Having to touch two sets of door handles after using the toilet just to wash hands is unsanitary). And the shower being elevated so high made it very awkward and borderline dangerous to get in and out. The living area was comfortable, the wifi worked, and the hotel felt safe so I can't say I was unsatisfied, but I would probably look for another hotel if I came back.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to hear that you appreciated our location, living area, and amenities such as the Wi-Fi and overall safety, we sincerely apologize for the inconveniences you encountered during your stay. We take your concerns about the bathroom's condition and layout seriously, especially regarding safety and hygiene. Rest assured, we will look into these issues and make the necessary improvements to enhance the experience for future guests. Your comfort is important to us, and we regret that these aspects of your stay didn't meet your expectations. We value your feedback and hope you might consider giving us another opportunity in the future. Should you choose to return, please do not hesitate to reach out to us directly so we can ensure a much-improved experience. Warm regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

A bit disappointed

Customer review rating 2.0/5

Jason Business - Confirmed reviews ALL

I have no problem with the staffs. They are very good. But the shower head is kind of broken, breakfast sausage was hard and dry. Not something I expected from a 4 stars hotel.

Dear Jason, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be excellent, as we strive to provide exceptional service to all of our guests. However, we sincerely apologize for the issues you encountered with the showerhead and the breakfast sausage. Your experience does not reflect the high standards we aim to uphold, especially as a 4-star hotel. Rest assured, we will address the showerhead issue immediately and review our breakfast offerings to ensure they meet the quality you expect. We truly appreciate your constructive feedback, and we hope to have the opportunity to provide you with a much better experience in the future. Please feel free to contact us directly for any assistance with future reservations. Warm regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

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Other web-users rate our hotel

  • 2,366 reviews 9.6/10 Location
  • 2,738 reviews 6.7/10 Room
  • 2,186 reviews 8.3/10 Service
  • 27 reviews 6.2/10 WiFi
  • 1,121 reviews 6.5/10 Cleanliness
  • 977 reviews 6.7/10 Breakfast
  • 738 reviews 7.1/10 Pool
  • 519 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.