Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,740 reviews

Novotel Liverpool Centre - Image 1
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Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

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Room 1

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS RESTAURANT

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,740 reviews

Customer review rating 3.5/5

Vincent L. Business - Confirmed reviews ALL

Dear Mr. L., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you appreciated our central location and friendly staff, I sincerely regret that the condition of the curtains did not meet your expectations. We value your comments as they help us improve our services. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 4.5/5

Alan D. Solo - Confirmed reviews ALL

Dear Alan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be excellent and appreciated our friendly staff. Your feedback is greatly valued. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 1.5/5

Alistair M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Liverpool Centre. I truly appreciate your comments and am pleased to hear that you enjoyed our central location and found the breakfast quality satisfactory. However, I sincerely regret that your experience was marred by the issue with the television in your room. I understand how disruptive this must have been during your stay, especially at such late hours. While we strive to maintain a high standard of comfort, it is unfortunate that this particular oversight impacted your overall experience. We will certainly take your feedback into consideration as we continually seek to improve our services and amenities. I appreciate your understanding in resolving the situation and your kind words about our hotel staff. Should you consider staying with us again, I hope to provide a more seamless experience. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 4.5/5

Daniel E. Families - Confirmed reviews ALL

Dear Daniel, Thank you for your kind words regarding your recent stay at Novotel Liverpool Centre. We are delighted to hear that you enjoyed our facilities and found our staff to be friendly and helpful. We look forward to welcoming you back in the future. Kind regards, Lisanne Assistant Front Office Manager Novotel Liverpool Centre

Customer review rating 2.0/5

D W. Solo - Confirmed reviews ALL

Dear D W., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Liverpool Centre. I sincerely apologise for the cleanliness issues you encountered, as well as the discomfort caused by the conduct of some staff members. We strive to maintain a welcoming atmosphere for all guests, and I appreciate your recognition of Lisanne, Sergio, and their colleague for their courteous service. Your comments about the restaurant experience will be taken into consideration as we continuously work on enhancing our team's interactions with guests. Kind regards, Lee Front Office Manager Novotel Liverpool Centre

Other web-users rate our hotel

  • 2,040 reviews 9.7/10 Location
  • 2,227 reviews 6.8/10 Room
  • 1,907 reviews 8.4/10 Service
  • 17 reviews 7.1/10 WiFi
  • 929 reviews 6.7/10 Cleanliness
  • 807 reviews 7/10 Breakfast
  • 650 reviews 6.2/10 Pool
  • 220 reviews 7.2/10 Wellness Area

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